Raj Patel • Medical Director NHS England Greater Manchester

• Responsible Officer / Regulation & Revalidation

• Controlled Drug Accountable Officer

• Host of Strategic Clinical Networks & Senate for Greater Manchester, Lanc’s & S.Cumbria

• Senior Clinical Sponsor for Healthier Together

• Manchester Graduate 1985, GP since 1993

• LMC / PCG / PCT / SHA / DoH / CCG

Twitter @Dr_Raj_Patel

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Medical Leadership in

The Changing NHS

Dr Raj Patel Medical Director

Greater Manchester Area Team 7th November 2013

patel@nhs.net

Twitter @Dr_Raj_Patel

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Change is the only constant in

the NHS

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NHS | Presentation to [XXXX Company] | [Type Date] 7

What Makes a Leader?

• Others make you a leader

• Leaders are made by followers

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It always seems impossible until

it’s done

Nelson Mandela

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1998

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It’s usually cock up and not conspiracy

People don’t go to work to do a bad job

or deliberately harm people

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You must be the change you wish to see

in the world

Mahatma Gandhi

NHS | Presentation to [XXXX Company] | [Type Date] 13

Always try to understand the other person’s view……

Really understand it…….

See what they see

Feel what they feel

How would I feel, How would I react, if I were in his shoes?

Ian McCrae

Chair of Making It Better

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99 percent of all conflicts are about

the misunderstanding of words

used in different contexts

“I do not like that man……..I must

get to know him better”

Abraham Lincoln

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People are moved when your interactions with you always

leave them feeling a little better

“Dynamic Spread of Happiness in a Large Social network”

“Emotional Contagion”

BMJ 2008