Effective Communication

Rapport

Introduction

• People are our greatest resource.

• Most everything you’ll ever want in life, you’ll need someone else to help you get it.

Creating Rapport• It takes (more than) two to tango. • You can’t do it all alone. • The benefits of creating and

maintaining rapport with other human beings are enormous, so unless you’re a natural, it’s an essential skill worth learning.

Rapport - Definition

• A dictionary definition describes it as ‘relation; connection, harmonious or sympathetic relation’.

Rapport - Important• It’s all about

communicating effectively in your life to strengthen your connection with people and ensure you are understood.

Ways to Develop a Good Rapport

• Don’t criticize, condemn or complain.

• Give honest and sincere appreciation.

• Become genuinely interested in other people.

• Smile.

Ways to Develop a Good Rapport

• Remember that a person’s name is to that person the sweetest and most important sound, in any language.

• Be a good listener. Encourage others to talk about themselves.

Ways to Develop a Good Rapport

• Make the other person feel important. And do it sincerely.

• Show respect for the other person’s opinions. Never say, “You’re wrong”

• If you are wrong, admit it quickly and emphatically.

• Let the other person save face.

Conclusion

• By applying a few of these tips each week, you will notice a profound change in your relationships with others.

Lico Reis Consultoria & Línguas

Prof. Roberto Lico Reis

www.licoreis.comlicoreis@licoreis.com

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