Post on 12-Dec-2015
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transcript
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OUR VISION:
Integrated After Market
Supply Chain & Service Solutions
Recognized Number One Global Partner for
AGENDA
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1. Teleplan at a Glance
2. Case Studies
3. Operator Challenges
4. Our Services
5. Tiered RBS Testing & Repair
6. Summary
Founded in Germany in 1983 – over 30 years of proven
performance in the After-Market-Service (AMS) industry
Headquarters in Amsterdam/The Netherlands. 20 Service Centers
in the Americas, Europe & Asia Pacific reaching 95 countries
After-Sales End-To-End Service Solutions for the 3C’s:
Computers, Communications, Consumer Electronics
With 5,500 Teleplanners, our annual 2013 revenue was
€ 309 million or $ 428 million
D&B #1 Rating four years in a row as a Global company for financial
stability and credit worthiness
OVER 30 YEARS OF PROVEN EXPERIENCE
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LOCATED
CORE COMPETENCE
NUMBERS
FINANCE
HISTORY
Reynosa
Roseville
Mexicali Dallas
São Paulo
Harrisburg
Hong Kong
Penang
Singapore
Jakarta
Sydney
Suzhou
Shanghai Havant
Amsterdam
Hasselt Prague
Bydgoszcz
Tallinn
Zoetermeer
Colchester
OUR GLOBAL LOCATIONS SUPPORT 95 COUNTRIES
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Service Center
Amsterdam - Worldwide HQ
CUSTOMERS RECOGNIZE THE QUALITY OF SERVICE WE DELIVER
7
2011
Excellence in
Reverse Logistics
Supplier Award
2012
Supplier of the
Year Award 2012
2013
Supplier of the
Year Award 2013
2014
Supplier
Appreciation
Award
2010
RIM/
BlackBerry Award
2011
Best in Class
Service Partner
2013
Best in Class
Service Partner
2013
Excellence in
Reverse Logistics
Supplier Award
LIFECYCLE CARE
Teleplanners
Technology Evolution
Place of Service
Systems & Processes
WE DELIVER COMPREHENSIVE LIFECYCLE CARE FROM POINT OF SALE
TO END OF LIFE
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CUSTOMER
CARE
• Self service
support
• Live technical
support
• Transaction
handling
REVERSE
LOGISTICS
• Managed
logistics
• Warehouse
& fulfillment
PARTS
MANAGEMENT
• Parts planning
• Parts sourcing
& procurement
• Harvesting
SCREENING
& TESTING
• Returns
validation
• Inspection
& testing
REPAIR & RE-
FURBISHMENT
• Repair
• Refurbishment
• Packing &
kitting
RECYCLE &
RESELL
• Resell
• Controlled
Recycling
P. 9
APAC – JAKARTA, INDONESIA
Site Facts • Established April 2007 with Nokia mobile repair
• Expansion in 2009 to include Blackberry – B2X
• Site 1- 1,384 m2 and Site 2 – 1,396 m2
• ISO 9001:2008 & ISO 14001 Certified
• App 35KM from Soekarno-Hatta International Airport
• Started RBS repair program in May 2013 with Nokia(NSN)
• ESD, humidity & temperature controlled environment
• Support 24 WSC for Microsoft Mobile(Nokia) and 31 WSC and 4
Distributors for Blackberry
• Handle part fulfillment for HP which covers all deliveries to
Indonesia
• Expand to handle WSC for Samsung in Siduarjo (Surabaya) in Oct
2013.
Site Commodities / Capabilities • Mobile Phone, RBS (Radio Base Station), Digital Camera,
• Repair, Rework, Refurbish, Screen, Parts Fulfillments
• Walk-in service center – All product under Samsung Brand with L1
repair.
Customer Footprint
Repair Line
RBS Product
Parts
Fulfillment
Walk in
Service
Center
AGENDA
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1. Teleplan at a Glance
2. Case Studies
3. Operator Challenges
4. Our Services
5. Tiered RBS Testing & Repair
6. Summary
OPERATIONS CONSOLIDATION OFFERS MEASURABLE BENEFITS
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THE OUTCOMES
• One single point of control
• One continuous information set to facilitate efficient management
• Optimization of internal material and process flows
• Significant reductions in cash outflow
• Increased service and brand quality
• Another happy customer …
OUR CLIENT
Cisco, the world’s largest enterprise networking company serving global B2B clients
CLIENT’S CHALLENGE
• Globally fragmented service chain in forward and reverse logistics
• Eight suppliers were being used across 3 regions
• Multiple touch points in repair and distribution
• Service inconsistencies and excessive cycle times
• Disparate IT systems
• Inefficient use of resources and disproportionate overheads
OUR TELE-MADE SOLUTION
• Implemented measures to optimize the flow of products
• Developed a simplified all-in-one consolidated solution
• Standardized management processes and introduced new IT solutions
• Full Inventory Management & Forward/Reverse Logistics
• Configure To Order option
• Product recovery and Screening & Testing facility
• B2B messaging and Supply Chain Event Management
OUR APPROACH
• Assessed our client’s current supplier network
• Identified the returns inefficiencies
• Considered various financial factors including tax and duties
BENEFIT BEFORE AFTER
Perfect order fulfilment 76% 99%
Order cycle time 5 days 2.5 days
Cost - -35%
Inventory value >6 months 45 days
Vendor management 7 FTEs 3 FTEs
EXPERTS SOLVE REVERSE-ENGINEERING CHALLENGE
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THE OUTCOMES
• Huge inventory reductions
• Lower logistics costs
• Dramatically reduced cycle times
• Enhanced brand image
• Client now has capability to support multi-vendor contracts
• One standardized repair process
• Duplicated in Jakarta, Indonesia to resolve local challenges
• Greater customer satisfaction
• Another happy customer …
OUR CLIENT
Europe based global data networking and telecommunications equipment company,
providing Radio Base Station (RBS) to mobile operators worldwide
CLIENT’S CHALLENGE
• Customer satisfaction issues
• Excessively long cycle times of up to six weeks
• A reliance on Thailand-based partners
• High logistics costs and high inventory values
• The operator could not supply schematics of the circuit diagrams or any test
script.
OUR TELE-MADE SOLUTION
• Reverse-engineer the major most common failing sub-systems
• Created repair processes
• Created automated test scripts
• Identified our Service Center in Tallinn, Estonia as the best fit for
these repairs
• Began a weekly repair flow
OUR APPROACH
• The lack of schematics drove us to assign our engineering experts from our
Tallinn Innovation Center to develop a technical solution.
BENEFIT BEFORE AFTER
Perfect order fulfilment 53% 99%
Order cycle time 6 weeks 8 days
Inventory value $4.5M $1M
Capability to support multi-vendor
maintenance contracts No Yes
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Benefits Before After
Order Cycle Time 10 days 3 days
Handling Cost >$150/unit ~$50/unit
Test Line Cost $50,000-100,000 <$10,000
Global Solution Restricted by
equipment costs
Lower equipment
costs allows a
broader base.
Client
New wholesale division of the world’s largest enterprise networking
company, serving global clients with initial volumes greater than 50,000
units/year with significant quarter on quarter growth.
The Challenge
To provide a comprehensive test strategy for networking products to
meet functional specification as determined by “Real World” application
and to meet immediate orders by decreasing TAT and Touch Time.
For the strategy to be successful it must be scalable, re-usable, globally
deployable, transferable to all products, and cost effective.
The Teleplan Solution
Develop a Light Test that will test the unit to operational specification.
• Re-use current code as much as possible.
• Units will be tested for full functionality including internal
diagnostics and traffic.
• Previous customer data and verification of data removal to be
completed.
• All appropriate OS and Licensing loaded.
• “Like” products tested through the same line for scalability.
• Test code globally synchronized to ensure all testing consistent.
• Closed-loop evaluation process to ensure functionality tested
completely.
The Customer’s Benefits
The Light Test is meant to enhance the availability of known good
product.
• Lowered costs increase profitability for products that need minimal
handling and processing.
• Reduce TAT to meet quick demand by end customers.
• Test line scalability allows a greater flexibility to meet surge
demands and volume increases.
• Decreased footprint and reduced capital investment.
Geographic View
AMER - California
EMEA - Netherlands
APAC - Hong Kong
CASE STUDY: Light Test Solution
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Commodity: Networking equipment
Volume: 1,000,000 units annually
Locations: Lincoln, CA; Zoetermeer, NL; Hong Kong
Transferred from: SCA, Kuehne + Nagel, DHL
• Inventory Management
• Returns Management
• Pick/Pack/Ship
• B2B capability
• Ability to design custom
IT B2B solutions
• No global solution
• No centralized logistics management
• Inventory management and processes lacking
• Inefficient forward/reverse logistics
• No B2B capability
• Inflexible partners
Business Challenges: Profile
Results: • Implemented global “plug & play” solution in
NA/EMEA - APAC (Sep ’08)
• Moved from multi-vendor to single vendor model with centralized global team.
• TPI created inventory systems to manage 13000 PIDs, 36 sub inventory types, 3 regional warehouses
• Removed estimated +12% ($10M)logistics costs via consolidation automation, utilization
• Developed custom B2B solution within industry standard messaging framework (PIP)
• “Teleplan’s flexibility is their greatest strength”
Services: • Value recovery services
• Product deconfiguration
• RoHS material management
• Special process handling
• Product test/repair
• Configure to Order (CTO)
CASE STUDY: WORLDWIDE LOGISTICS SOLUTION
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Challenges: - Customer is having their network infrastucture equipment deployed in Indonesian market;
- Failed OOW repair units are sent to Customers’ European/US Distribution Centers and then forwarded
to repair vendors located in these regions leading to extremely high logistics cost and long repair
TAT;
- High direct repair cost due to repairs happening in Europe;
- Risks and issues in planning local Indonesian faulty/repair stock management due to Indonesian
customs’ regulations/behaviour and long logistics chain, driving warehousing costs high in order to
meet the demand and expectations from Operators;
- Poor repair quality of local Indonesian repair shops used in trials for alternative solutions;
Objective: - Localize screeningand repairs for certain RBS cabinet modules in Indonesia;
- Elliminate logistics cost and time involved in shipping units outside from Indonesia;
- Reduce TAT from 35-40 days to 14 days;
- Reduce direct repair cost significantly;
- Maintain same high repair and “manufacturing standard” testing quality;
Solution: - Develop tailored repair process and dedicated test solutions in Tallinn RBS Competence Center,
supported and signed off by Customer;
- Create needed process/repair documentation (instructions, schematics, BOMs, test plans etc.) to ensure
high repair quality;
- Conduct extensive training to Jakarta engineers/repair technicians both in Tallinn and in Jakarta, transfer
knowledge to Jakarta;
- Program ramp-up is supported by Tallinn engineering/NPI team with their presence in Jakarta;
CASE STUDY : Localized RBS Repair Program in Jakarta
Results: - Program went live in Jakarta in June 2013
- Customer objectives and KPIs are met
AGENDA
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1. Teleplan at a Glance
2. Case Studies
3. Operator Challenges
4. Our Services
5. Tiered RBS Testing & Repair
6. Summary
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OPERATOR Challenges
• Asset Management with Real Time Tracking Capabilities
• Lower capital investment by reducing the number of spares required to support the network
including legacy spares support.
• Reuse of equipment to keep CAPEX investment manageable
• Maximise value of excess & obsolete assets whilst minimising costs & liabilities
• Reduce CAPEX by offsetting revenue generated against new purchases
• Reduce OPEX by eliminating warehousing costs of obsolete inventory
• Minimise obsolescence costs by converting legacy assets into re-usable inventory, raw
material, or cash
• Improve stock visibility, control and call-back of parts in real time
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Asset Classes Visibility
Active Network
Inventory
Legacy
M&A
Excess/
Overstocks
Last Time Buy
Spares Pools
DeInstall
Open
Market
OEMs
VARs Client
Spare
Pools
Repair
Centers
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Asset Management Strategy
Re-Use Resell Recycle
Reduce material
costs through
increased reuse
Maximum value
recovery for
resalable material
Minimize
environmental
impact
AS
SE
T I
NT
EL
LIG
EN
CE
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Benefits of Asset Management Program
• Control costs associated with network management
• Recover value from decommissioned assets relative to network upgrades
• Improve management of excess inventories and access to secondary
markets
• Leverage just-in-time inventory management practices for reducing stranded
assets and lowering capital to revenue ratios
AGENDA
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1. Teleplan at a Glance
2. Case Studies
3. OEM Challenges
4. Our Services
5. Tiered RBS Testing & Repair
6. Summary
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Our Services
• Custom Reverse Logistics and Warehousing Solutions
• Teleplan provides custom reverse logistics and telecom warehousing solutions that achieve significant
savings in inventory management, and allows our customers to focus their critical resources on their
core business.
• Logistics, Hand Disassembly, Sortation, Inspection • We can repackage or rework a wide variety of products using both automated equipment and hand
disassembly/assembly. With an extremely scalable and highly skilled workforce, we provide our clients
with maximum flexibility and cost savings.
• Inventory Management (Asset Tracking, Handling, Storage) • Reduce the time it takes to identify and track inventory with Teleplan's robust inventory management
system that also brings accuracy and visibility to inventory control.
• Local Assembly and Testing (Forward Logistics) • Integrated logistics and testing services adhering to robust engineering standards and supply chain
processes. This allows for the assembly, configuration, distribution, after market services and end of life
management of products to be completed faster, at lower cost and to the highest quality standards.
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Our Services (continue…)
• Box in A Box (BiB)
• These solutions make life easier, by allowing us to take care of all the details surrounding equipment
deployment which allows customer to focus on more "big picture" tasks. Our team can take care of
everything from developing the project scope to ordering the necessary equipment to kitting, testing,
staging at customer site.
• Reuse (Reconfigure, Redeploy, Spares Planning, Call Backs) • The majority of the equipment can be refurbished, reconfigured and redeployed or used for spares
planning. If the product is too old or beyond economical repair, it will be sent for recycling.
• We also can reconfigure and customize your equipment assets to rigorous manufacturer specifications
to ensure a high degree of reliability and performance, generating more cash, improving margins, and
reducing the amount of management time to manage the process.
• This is turn can help customers to maximize the lifecycle of their excess equipment assets in order to
help them reduce the cost of their network deployment at a lower cost and greater ROI.
• Single Source Solution For Multi-Vendor Including Repair (IW/OOW) and Testing • Our comprehensive service allows our customers to have one partner for all of their repair and testing
services by delivering multi-vendor, multi-system repair for a comprehensive portfolio of wireless, data,
optical transmission, PCB, wireline, enterprise and test equipment.
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SERVICE BENEFITS
• Maximises the value of excess & obsolete assets whilst minimising costs & liabilities
• Reduces CAPEX by offsetting revenue generated against new purchases
• Reduces OPEX by eliminating warehousing costs of obsolete inventory
• Minimises obsolescence costs by converting legacy assets into re-usable inventory, raw
material, or cash
• Improved stock visibility, control and call-back of parts in real time
AGENDA
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1. Teleplan at a Glance
2. Case Studies
3. Operator Challenges
4. Our Services
5. Tiered RBS Testing & Repair
6. Summary
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3 TIERED APPROACH TO RBS SCREENING & TESTING
• Due to comprehensive list of GSM/3G RBS systems deployed in Operator’s network and to
enable quicker ramp-up times, Teleplan proposal is to implement a tiered approach of
screening and testing solution under the scope of this program
• The selection of the most feasible testing solution (Power Up Screening, Front-End-Screening
or Module Level Testing) for certain OEM RBS in Operator’s network will be assessed based
on:
• Quality Assurance requirements and standards set by Operator;
• field return and build volumes according to Operator’s build plan and schedule;
• historical data of DoA (dead on arrival) events and common system/module failures
collected from builds done by current service provider;
• cost factor – higher initial cost and longer set-up times for solutions with higher test
coverage;
• Teleplan has an extensive experience in developing test solutions for RBS
systems/modules from power up screening to dedicated module level test and
calibration systems meeting manufacturer’s specification and standards.
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TIER 1 – POWER UP SCREENING
SETUP
• BTS cabinet built by specified configuration
• OEM specific configuration/comissioning software
• Average process time 30-40 min depending on RBS cabinet and its
configuration
TEST COVERAGE
modules’ self test
memory test (RAM, firmware, checksum etc.)
power supply circuits test
internal communication test
HW configuration integrity test
environment sensors and safety
external communication interfaces (ABIS, E1/T1, LAN)
expansion interfaces
RF circuits tests
SW configuration test
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TIER 2 – FRONT END SCREENING
SETUP *
• BTS cabinet built by specified configuration
• Aeroflex/Racal Digital Radio Test Set (GSM/3G)
• OEM specific configuration/comissioning software
• OEM specific Front-End-Screening software
• Average process time 30-120 min depending on RBS
cabinet and its configuration ( e.q. no. of Carrier
Units/Radio Units)
TEST COVERAGE
test coverage of Power Up Screening (Tier 1)
external communication interfaces (ABIS, E1/T1, LAN)
basic RF Functionality screening
SW configuration test
limited RF tests (low precision, limited parameters
measurements, no calibration)
* OEM technical documentation needed
* OEM specific SW tools needed
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TIER 3 – RF UNITS’ MODULE LEVEL TEST AND CALIBRATION
• Individual RF module (DUT) : Carrier Unit, Multiplexer, RF Power Amplifier, Radio Unit, LNA,
filters etc.
• RF Measurement equipment : Vector Network Analyzer, Spectrum Analyzer, Vector Signal
Generator, Signal Analyzer etc.
• Teleplan tailored Test Engine and Control Software, Fully Automated Test Process
• Average test and calibration process time 20-30 min
• DUT is tested and calibrated against OEM specification having full test coverage
SETUP
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TEST COVERAGE
CONS
TIER 3 – RF UNITS’ MODULE LEVEL TEST AND CALIBRATION (…continue)
Standalone Modue is tested and calibrated against OEM manufaturing specifications
Full test coverage
Module Calibration and Tuning
• High Set up cost and longer development time needed
• Longer total test time (separate module(s) + system)
• Detailed OEM module level technical documentation needed
• OEM specific SW tools needed
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TIER 3 TEST SOLUTION FOR RECTIFIERS AND POWER SUPPLIES
PC/PLC controlled fully automated test solution:
• generic, multi-brand capable;
• running on Teleplan own Test platform – test hw/sw and test engine
developed in-house;
• fast NPI and test plan creation;
• short test times 5 – 15 mins
• high test coverage, all major parameters according to manufacturing
specifications and limits - DC Output, Current out, Ripple, Efficiency, start up/shut down Voltage,
Control Inputs/Outputs etc.) @ various Loads
Standard test system capabilities (upgradable)
for power supplies
max number of output channels - 14
max input power - 4000VA
max output voltage - 80V
max output power – 3800W
for inverters
max input power - 2400W
max input voltage - 80V
max input current – 60A
Standard Equipment configuration
4000VA AC Source
2400W DC Source
2600W DC Load
300W DC Load
2 x 200W DC Load
5 x 100W DC Load
P. 32
EXAMPLE OF TEST CAPABILITIES
Teleplan Automated Test Solutions:
Spectrum PC SW Tools (for NB & PC testing)
Teleplan Universal Test Engine for RF units’ testing
WPA, TRX diagnostics and calibration SW/HW Tools
TULT – Teleplan Universal Lens Tester
Vector Signal Generators – Rohde&Schwartz, Agilent
Vector Network Analyzers – Rohde&Schwartz, Agilent
Signal Analyzers – Rohde&Schwartz, Agilent
Oscilloscopes – HP, TTI, R&S, Tektronix
PSUs & Loads – HP, TTI, R&S, Tektronix …
P.
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NETWORKING SERVICES CUSTOMER RELATIONSHIPS
11+ year relationship providing repair and reverse logistics services in Roseville,
Zoetermeer and Hong Kong. Over 6000 SKUs managed.
8+ years relationship providing repair, reverse logistics, CTO, BTO in
Roseville. Over 300 SKUs managed.
6 years repair, reverse logistics, return hub in Roseville, Zoetermeer and Hong
Kong. Over 1500 SKUs managed.
14 year relationship on reverse/forward logistics with integrated repair in Europe.
Repair of RBS related product in Estonia Tallinn. Products include PSU, MHA,
TRX, WPA’s. High end engineering capabilities.
P. 34
PRODUCT PORTFOLIO
• Data (fixed wired) network products
• Radio Access and Base band products
• Power products
• Transmission, Access and Switching products
Infrastructure Consumer
Wireless
Fixed (Wired/Optical)
Radio Base
Station
IP Phones
VoIP Switches
Routers, Switches, Hubs
Headend
Wireless
Cards
Gateways
Security
Network Storage
Backhaul
Network Subsystem
Access Point
Broadband Routers
NETWORK TECHNOLOGY PRODUCTS (RADIO ACCESS AND BASE BAND)
Products with actual Repair Capability or Know-How to perform the NPI
Technology Product family OEM
RF ( digital & analog parts) Powerwave, Kathrein, Filtronics, Ericsson, Nokia
TRX & PA: H/L power transmitters Nokia, Remec, Powerwave
MHA and Filters: tuning, LNA, Powerwave, Kathrein, Filtronics
Up & down conversions and SW Nokia, Powerwave
Current injectors, Bias-T Powerwave
WPA Japan Radio, Powerwave
Mixers Powerwave, Siemens, Remec
Femto Cells NSN (Nokia Siemens Networks)
Control signals NSN, Ericsson
Intelligence of the BTS NSN, Ericsson
BB transfers protocols NSN, Ericsson
Radio Access
(2/3G):
Base Band:
NETWORK TECHNOLOGY PRODUCTS (RADIO ACCESS AND BASE BAND)
Products with actual Repair Capability or Know-How to perform the NPI
Technology Product family OEM
RF ( digital & analog parts) Powerwave, Kathrein, Filtronics, Ericsson, Nokia
TRX & PA: H/L power transmitters Nokia, Remec, Powerwave
MHA and Filters: tuning, LNA, Powerwave, Kathrein, Filtronics
Up & down conversions and SW Nokia, Powerwave
Current injectors, Bias-T Powerwave
WPA Japan Radio, Powerwave
Mixers Powerwave, Siemens, Remec
Femto Cells NSN (Nokia Siemens Networks)
Control signals NSN, Ericsson
Intelligence of the BTS NSN, Ericsson
BB transfers protocols NSN, Ericsson
Radio Access
(2/3G):
Base Band:
NETWORK TECHNOLOGY PRODUCTS (POWER)
Products with actual Repair Capability or Know-How to perform the NPI
Technology Product family OEM
H/L power AC/DC PSU, DC/DC PSU Artesyn, Ascom, Cherokee, Delta, Efore, Lambda, Power One
Switched Mode PSU Artesyn, Ascom, Cherokee, Delta, Efore, Lambda, Power One
Flyback PSU Artesyn, Ascom, Cherokee, Delta, Efore, Lambda, Power One
Linear Regulators Ascom, Lambda
Battery Backup Systems German Power, Powerwave, Nemic-Lambda
Rectifiers Delta, Siemens, Emerson, Power One, Powerware, Eaton
Power:
NETWORK TECHNOLOGY PRODUCTS (DATA)
Products with actual Repair Capability or Know-How to perform the NPI
Roseville, in California (USA), it is Teleplan Competence Center for Data Products
Technology Product family OEM
Ethernet Switchs ALU, Cisco, HannStar, Circuit switchs Cisco, Juniper
VOIP Cisco, Juniper
LAN switchs ALU, Cisco, Juniper
Firewalls ALU, CISCO
Hubs Cisco
CMTS Motorola, Cisco
Routers Cisco, Juniper
Repeaters Ericsson
Access Point Cisco
Data
NETWORK TECHNOLOGY PRODUCTS (TRANSMISSION, ACCESS AND SWITCHING)
Products with actual Repair Capability or Product Know-How to perform the NPI
Technology Product family OEM
Radio link PDH (ODU, IDU, …) NSN , Ericsson
Radio link SDH NSN , Ericsson
BTS to BSC link Nokia
RBS Network mgmnt system link Nokia
DSL T1 Force Computers (Motorola)
SDH/WDM Building Knowledge
ADSL Ericsson
HDSL Ericsson
Switching: Switching Modules ALU (S12)
Access:
Transmission:
AGENDA
40
1. Teleplan at a Glance
2. Case Studies
3. OEM Challenges
4. Services
5. Tiered RBS Testing
6. Summary
41
SUMMARY
• Global company with 22 sites and 5500 personnel
• Trusted by blue chip clients
• Providing end-to-end reverse chain solutions
• Integrated IT systems offering full, real time visibility
• Extensive Multi-vendor RBS testing/repair experience and capabilities
• Strong NPI process and business transition experience
• RBS and Network Solutions Centre of Excellence in Tallinn, Estonia