Reasons for an IOM ...

• Reference Library

• Import / Export

Compliance

• How to do it

• Vendor resources

• Internal Policies &

ProceduresPut significant information on one CD!

Policies & Procedures of an International Operation

• Accounting & Handling Money– Funds advancement– Invoicing foreign firms– Tracking Refunds

• Operation Procedures– Quote policy of office– Bin flow of documentation– Signing of Powers of Attorney

• Office Standards– Terms & Conditions of Service– Compliance goals– Dealing with Customs & US

Agencies

• Don’t want cargo sitting in our warehouse accruing storage fees!

• What is your RMA procedure?• Who arranges for inland?• Charges for In/out or storage – how

handled?• Incorrect material, damaged, wrong

customer – how handle?

Import Compliance

• Audits & Reviews• Binding Rulings• Mod Act & Customs

Organization• Reasonable Care• Recordkeeping• Self Assessment• Security

Export Compliance

• Export Regulations• Foreign Trade

Statistics requirements

• Anti-boycott• Licensing• Interface with foreign

customers• Suspicious activity

Warehouse Services

CarriersVendor Resources

Trucking & Ancillary Services

• “Deep” Internet Links – to specific reference

• Using Access and Excel to create document templates

• Hyperlink to PDF saved articles

• Examples of completed documents saved as Word / RTF

• Periodicals & Books

Reference Library

Import Manual Suggestions…

• Product Library• Guidance to suppliers /

buying agents• P.O. to Liquidation –

Proofreading & Assessment• Refund / Protest /

Voluntary Tender Procedures

• C-TPAT and govt. programs

• Reference Library• Training• Self-Assessment

Training – Using interactive Power Point Presentations

Classification – HTS & Schedule B Import Documentation

Export Documentation

Methods of Payment

Supplier Guidelines

Intl Logistics Options

Customs Law

Pre-shipment Planning

Specialized – FDA, Textiles, others

When packing, anticipate ultimate way cargo will be loaded

• Runners going wrong way - Can’t fit in a closed container

• Improper skids – forklift can’t get under

• Cheaper to build crates/skids or shrink wrap at factory than at warehouse

• Provide pictures of unusual cargo to us before shipping

From the Supplier’s Guidelines Power Point

Things that can happen

Inadequate Planning

Damaged or Lost

Cargo

Late

Delivery

Freight too high

Wrong Duty Amount

Paid

Bond Claims

Hassles with CBP

Penalties Hassles with Other

Agencies

Exam

Charges

Demurrage Liquidated Damages

Delays

From Pre-Shipment Planning Training

INCOTERMS 2000

Responsibility Matrix - Obligations of Importer (Buyer) and Exporter (Seller)

"E" Departure "F" Main Carriage Unpaid "C" Main Carriage Paid "D" Arrival

Service

EXW Ex-Works

FCA Free Carrier

FAS Free Alongside Ship

FOB Free

OnBoard

CFR Cost of Goods

& Freight

CIF Cost of

Insurance &

Freight

CPT Carriage Paid

To

CIP Carriag

e Insurance Paid

To

DAF Delivered at

Frontier

DES Delivered Ex Ship

DEQ Delivered Ex Quay

DDU Delivered Duty Unpaid

DDP Delivered Duty

Paid

Obligation and Charges

Warehouse Services

Seller Seller Seller Seller Seller Seller Seller Seller Seller Seller Seller Seller Seller

Export Packing

Seller Seller Seller Seller Seller Seller Seller Seller Seller Seller Seller Seller Seller

Loading at Port of Origin

Buyer Seller Seller Seller Seller Seller Seller Seller Seller Seller Seller Seller Seller

Inland Freight

Buyer Seller Seller Seller Seller Seller Seller Seller Seller Seller Seller Seller Seller

Port Receiving Charges

Buyer Buyer Seller Seller Seller Seller Seller Seller Seller Seller Seller Seller Seller

Forwarder Fees

Buyer Buyer Seller Seller Seller Seller Seller Seller Seller Seller Seller Seller Seller

Ocean/Air Freight

Buyer Buyer Buyer Buyer Seller Seller Seller Seller Seller Seller Seller Seller Seller

Charges in Foreign

Port/AirportBuyer Buyer Buyer Buyer Buyer Buyer Buyer Buyer Buyer Buyer Seller Seller Seller

Customs Clearance

Buyer Buyer Buyer Buyer Buyer Buyer Buyer Buyer Buyer Buyer Buyer Buyer Seller

Delivery charges to

Final Destination

Buyer Buyer Buyer Buyer Buyer Buyer Buyer Buyer Buyer Buyer Buyer Seller Seller

From The Forwarder’s Process

CopyrightsAuthorship

• A copyright protects original creations of “authorship,” such as books, music, original paintings, sound recordings, motion pictures, sculptures, and computer programs

From the Customs Law course

How our system makes up the documents is built on information provided on PO and from the supplier!

• Warehouse Receipt• Load Plan• Cargo Labels• Dock Receipt• Master Bill of Lading• Certificate of Origin• Commercial Invoice• Forwarder’s Certification

of Receipt (FCR)• HAZMAT placards &

MSDS• Export Declaration

From Export Documentation

How to do …

Making up Ops documents correctly

Shipment preparation and coordination guidelines

Where do you find our reports?

Manual Organization

Table of Contents – based on structure of HCB’s International Operations Manual

on Disk

IOM on Disk Designed and Maintained by H.C. Bennett Company