NIIT TICKETING

SYSTEM

AUDIT

QA GUIDELINES& CHECKLIST

QC TEAM

CLOSEDTICKET

REJECTEDTICKET

TIER 1 HELPDESK

EVENT MANAGEMENT

LMS ADMIN REQUESTS

VENDOR MANAGEMENT

REVIEWS

ANALYSIS

DATA COLLATIONROOT CAUSE

ANALYSIS/IMPROVEMENTGOVERNANCE

REQUESTOR

REQUEST REQUEST PROCESS WORKFLOW QA ANALYTICS

NIIT TIER 1, TIER 2

& ONSITE TEAMS

TICKETING SYSTEM IMACROS

EVENT READINESS TOOLLMS