RESPONDING SKILLS

Presented by:

Pooja AtnurkarRubina IsidoreVibhavari Musale

What is listening ?

Listening is understanding and interpreting what the opposite person says

Difference between Listening and Hearing: Hearing is merely the ability of ear to

sense sounds around one, but, listening is more of conscious effort to interpret the sounds, requiring concentration of mind.

Response

The reaction or answer to an external stimuli either verbally or non-verbally

Responding with Empathy

Emotional Intelligence

Understanding Your Partner’s Feelings

Ask Appropriate Questions

Paraphrase the Content

Paraphrase Emotions(Beebe & Ives, 2004, pg119)

Bad ways of Responding

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Types of responses in counseling

Opening or Closing:  Beginning or ending a session.  “Where would you like to start today?”

  Attending: Eye contact, open posture.  Empathizing: Stating what the client is feeling.  “You feel

angry right now.”  Paraphrasing: Stating the essence of what the client is saying.

“You have come to counseling to talk about your math anxiety.”

  Giving Feedback: Stating what has been observed.  “You

frowned when you said that.”

Clarifying: Asking the client to be more concrete. “Tell me more about that.”

Types of responses in counseling

Directing: Changing the direction of the session or giving a directive.  “Stay with that thought.”

Questioning: Asking a question.  “What could you do to make this better for you?”

  Playing a Hunch: Presenting a possible interpretation. “I have a

sense that this is more important to you than you are saying.”

Noting a discrepancy: Presenting two things that do not seem to fit.  “There seems to be a discrepancy between the sadness you feel and the smile on your face.”

Noting a Connection: Presenting two things that do seem to fit. “There seems to be a connection between the people you are associating with and the conflict you are feeling.”

Types of responses in counseling

Reframing: Stating an alternative way of viewing. “Another way of looking at this is that you have learned a valuable lesson.”

  Allowing silence: Giving the client time to process and

continue.  Self-Disclosing: Sharing personal information.  “When that

happened to me, I felt betrayed.”

To Acknowledge: Wanting the client to know that the client has been heard. (See Paraphrasing.)

To explore: Wanting the client to expand on what the client has been talking about. (See Questioning.)

  To Challenge: Wanting the client to view his/her situation

differently. (See noting a discrepancy.) 

Body Language in Responding

38% through your tone of voice and only 7% through

words.

55% is communicated through your

body,

80% of all communication is

non-verbal

Body Language of the Counsellor

Open Arms Nodding Eye contact Positive Facial Expressions Body Posture

Responding Skills

Be DescriptiveBe TimelyBe BriefBe UsefulBe Active

Barriers to Responding Cultural Difference Rapport Non-Verbal Communication Language Lack of Interest Bias Appearance of Client Clients EmotionsRemembering what the client has already said

Improving your responding skills UnderstandingClarificationSelf-disclosureQuestioningInformation givingReassuranceAnalyticalAdvice Giving