RESPONSIVE LOCAL SERVICES

Phase 2

Bill Blackett – West Area Response Manager

JULY 2012

Responsive Local Services

• Increase resident influence on priority setting and decision making in their local area

• Increase resident satisfaction with the level of customer service

• Increase in the number of residents who feel informed about what is happening in their area

• Increase in service requests dealt with right first time

• Reduction in the number of posts needed to do the job

• Close working with Local Councillors and other partners /agencies

Responsive Local Services 1 – Service Scope

• Street Scene Services – April 11 to March 12

Graffiti

Dog Fouling

Grass Cutting

Litter

Dumping of Waste

Enforcement

Winter Maintenance

Street Cleansing

Responsive Local Services 2 – Service Scope

• Street Scene Services – from April 12

Parks Operational Maintenance

Sports Pitch maintenance

Cemeteries and Crematorium

Arboriculture

Play Areas

Area Response Team

• Area Response Manager

• Area Response Officer

• Ward Team Leaders

• Environmental Enforcement Officer

• Parks Rangers

Being Responsive

• Residents see action in their local area

• Regular attendance at:

– Area Committees; – Place Boards– Residents Meetings– Customer Focus Groups

• ‘Walk and Talk Events’ – Joint walks with Councillors, Partners and Residents

LOVE WHERE YOU LIVE

• 13 Groups and 15 Events across West area in September 2011.

• Regular Love Where you Live activity including:

• Litter Picks – Silksworth Lakeside and Youth Almighty• Bulb Planting – Launch Pad• Signage – Launch Pad• Joint work with Gentoo

• Keen to support other LWYL activity

CONTACT DETAILS

Ian Richardson – Assistant Head of Streetscene (RLS)ian.richardson@sunderland.gov.uk

Dave Ellison – Area Response Manager (Coalfield)dave.ellison@sunderland.gov.uk

Andy Old – Area Response Manager (North)andrew.old@sunderland.gov.uk

Brian Hodgkinson – Area Response Manager (Washington)brian.hodgkinson@sunderland.gov.uk

Bill Blackett – Area Response Manager (West)bill.blackett@sunderland.gov.uk

Nicky Rowland – Area Response Manager (East)nicky.rowland@sunderland.gov.uk

Helen Peverley - Area Response Manager (City Centre)helen.peverley@sunderland.gov.uk

Thank you