Post on 30-Mar-2015
transcript
Restaurant Management ERP System
Presentation OverviewPresentation Overview
• Topology
• Solution Platform
• The basic Hotel management requirements
• CME PMS module overview
• ERP Accounting & Point of Sale integration
• External Devices integration
• Customizing
• References
TopologyTopology
SuppliersMobile
EmployeesGroup Analysis
Consumer
Purchasing &Supply Chain
Accounting& Finance
Retail
Concierge& Visa
Sales &Marketing
CentralReservations
CustomerService
FieldSalesSelf
Checkout
Hospitality
In roomServices
Golf &Membership
FrontDesk
F & B
HouseKeeping& BMS
Leisure SPA’s
Conference &banqueting
Solution PlatformSolution Platform
CME Hotel PMS Solution CME Hospitality Solution
Hotels Large and Small
Leisure
SPA
C & B sites Large and Small
Multi Location
Restaurant
Fine dining
Fast food
Take Away
Coffee Shop, Clubs, bars
Microsoft operating Systems
Microsoft Databases (MS-SQL etc)
Microsoft Dynamics NAV
Solution OverviewSolution Overview
• Reception• Booking • Conference• Housekeeping• Maintenance• Concierge • Backoffice • Administration
ReceptionReception
• Check-in• Check-out• New Reservations• Quick Folio• In-House• Reservation Overview• Floor Plan• Lost & Founds
BookingBooking
• Room Reservations– Individuals– Groups– Table reservation
• Conference Reservation– Conferences– Meetings– Events
• Reporting & Overview
Groups & ConferenceGroups & Conference
• Group overview– Hotel Room– Conference Room– Food & Beverage– Equipment– Invoicing
• Room management– Layout– Pricing– Availability
HousekeepingHousekeeping
• Housekeeping– Resource planning– Cleaning loop– Change management– Status reporting via
TV/Phone system
MaintenanceMaintenance
• Maintenance– To do list– Blocking– Schedule tasks
ConciergeConcierge
• Lost and found– Register– Delivery
• Phonebook– In-house use
• Pick up
• Baggage service
BackofficeBackoffice
• Statements– Day-end statement per shift– Cash control– Corrections– Support more than one open
statement at a time• Shifts
– Unlimited number of shifts– Per department
• Inventory– Statistics– Reporting
AdministrationAdministration
• Setup– PMS– Conference– General– Property– Auxiliary Equipment– Job Scheduler– Shifts
SPASPA
• Appointment scheduling Priority, gender
restrictions & modality settings pr. Therapist/Rooms
Links to CME PMS Point of sale integration
for maximum financial security
Links to Dynamics NAV CRM module (optional)
Dynamics ERP modulesDynamics ERP modules• General Ledger
– Chart of Accounts
– Budgets
– Journals
• Sales & Marketing– Customer Accounts
– Sales orders / Invoices
– Contact management
• Purchase– Vendor management
– Purcase orders & Invoices
– Items & Inventory
• Resources– Capacity & planning
– Jobs hours & costing
• Human resources– Salary (*) & absences
ERPERP IntegrationIntegration
• PMS Statement posting– Internal Dynamics NAV transactions
• No file transfers
• Same Database platform
• Same application platform
– To General Ledger• Sales entries
• Tax/VAT entries
• Payment Entries
– To Customer accounts• Room charges
• Additional charges
– To Inventory• Minibars
• Additional purchases
• Inventory costing
PointPoint ofof SaleSale• Point of Sale
– OPOS support– Touch Screens– Keyboard option
• Multiple GUI Layouts– Default layouts– Customized layouts– Any screen size
• Multiple languages– On buttons– On Items– Set by staff/customer
• Multiple hardware settings– Standard Opos drivers– Not fixed to specific HW
• Graphical support– On buttons– On items– On Restaurant layouts
• Multiple tenders– Currencies– EFT / Cards
• Multiple Sales stations
– Restaurants– Bars– Retail
RoomRoom charging at POScharging at POS• Charge
– Entire bill– Partially
• On-line entry – No danger of missing
entries at check-out• Lookup guests and room
status from POS• Use Room key for swipe or
enter room number• Setup Limits for Room
charges• Charge to Conference
reservations directly
ExternalExternal DevicesDevices
HospitalityHospitality SolutionsSolutions
InterfacesInterfaces
• Comtrol– Pay-TV– Telephone– Key locks– Safty box
• For more information– www.comtrol.com
CustomCustom mademadesolutionssolutions
HospitalityHospitality SolutionSolution CenterCenter
DevelopingDeveloping / customizing/ customizing• 100% Integration with MS Dynamics
– Built-in Development environment– Standard Modules (Accounting/CRM)
• Localize– Local business rules/laws
• Add-on modules– Add new Nav functionality
• Customize– Add Specialized functions
• Minor adjustments– Form / Views– Reporting
CustomizeCustomize using...using...
• The internal IT department
• The local service provider
• The CME Support Team
• Simple application language (NAV)
• 100 % Microsoft platform
• Product with worldwide coverage
Sample of Sample of Hotel and HospitalityHotel and Hospitality
ReferencesReferences
Sample of Sample of Hotel and HospitalityHotel and Hospitality
ReferencesReferences
Chain controlChain control• Choice hotels Scandinavia
– 150 hotels– 20.000 rooms– 7.900 employees
• Complete solution– Hotel management– Restaurants– Retail activites– Conference mngmt.– Accounting / ERP
...using the ...using the restaurant modulerestaurant module
• Dolly Dimples – over 100 restaurants (on-line setup)
• Largest Pizza chain in Norway• Required on-line system and option for off-line
when needed• Centralized call center for all restaurants• Accounting services to frenchises• Multiple legal entities, frenchises• Complex offer / promotion requirements• 8000 orders pr. Day / 182 on-line users / 1500
cashiers
Thank You !