UI,$UX,$UNITY$Cyd$Harrell,$Code$for$America$

Honolulu$July$2012$$A$hackathon$without$code$

311 Story slide

@sf311 GG Park sprinklers on full blast this AM; ground already soaked & mud starting from heavy fog - very wasteful, anything you can do?

@cydharrell: thanks, we'll look into it, your ticket number is xxxxxx

…about 45 minutes…

Photo%credit:%kirinonakame%on%Flickr%

not$a$luxury$

High$Stakes$

Photo%credit:%Ed%Lea%

�Fix the machine, not the person� -- Aaron Swartz, 9.25.12

$

An$oversimplificaBon$

Design Mediates HOW SOMEONE CAN DO A THING

An$oversimplificaBon$

Civic Design Mediates HOW A CITIZEN CAN INTERACT WITH GOVERNMENT

HOW SOMEONE CAN DO A THING who? what thing?

using what? how hard is it?

Slightly$less$oversimplified$

what thing? how do they describe it?

what does it mean to them? (why) do they want to do it?

HOW SOMEONE CAN DO A THING Even$less$oversimplified$

who? what are their abilities? what are they used to? what do they expect?

Even$less$oversimplified$

HOW SOMEONE CAN DO A THING

using what? something familiar? something new? a spoon?

Even$less$oversimplified$

HOW SOMEONE CAN DO A THING

what does it feel like?

Even$less$oversimplified$

HOW SOMEONE CAN DO A THING

how hard is it?*

*for them?

Monopoly Ownership

Government$is$Different$

Civic Design Mediates HOW A CITIZEN CAN INTERACT WITH GOVERNMENT

Respect Participation Unity

Principles$for$Civic$Design$

SBll$PreHy$High$Stakes$

Respect Participation Unity

Principles$for$Civic$Design$

Respect Participation Unity

Principles$for$Civic$Design$

311 Story slide

@sf311 GG Park sprinklers on full blast this AM; ground already soaked & mud starting from heavy fog - very wasteful, anything you can do?

@cydharrell: thanks, we'll look into it, your ticket number is xxxxxx

…about 45 minutes…

Questions? cyd@codeforamerica.org