Post on 16-Dec-2015
transcript
Rostislav Titov
CERN
Corporate information systems and their role JINR AIS/GRID School 2014
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Who Am I?
1999: M.Sc. in Computer Science (MPEI)
2012: Ph.D. (MEPhI)
19 years of experience in development and support of large enterprise information systems at CERN
https://www.linkedin.com/in/rostislavtitov
Head of the CERN E-Business unit since 2011:
Electronic Document Handling system (EDH) CERN Stores Catalogue Absence management Document management CERN hotel software support …
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What is a “Large enterprise”?
Consist of multiple business entities
… working towards common goals
… under common management
… located in different regions/countries
Examples:
CERN
JINR
A large enterprise requires effective and efficient distributed management with
multiple levels of hierarchy
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Size of organizations and software
Small companies Relatively simple “off-the-shelf” software
Relatively easy to install and use, but limited functionality Not very expensive
Middle-size companies More advanced software
Provide more functionality and flexibility then “off-the-shelf” systems Usually require adaptation to the needs of organization Require training
Large Enterprises Enterprise Resource Planning (ERP) systems
Collect and manage data from many business activities Planning and tracking of all resources of the organization Support distributed nature of processes Require even more adaptation and training
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Enterprise resource planning (ERP) is a suite of integrated business management applications that a company can use to collect, store, manage and interpret data from many business activities
Common platform for management of all resources Common database Multiple modules for different business areas Homogenous information Common user interface
Complex Expensive Service life over 5-10 years
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Russian ERP Market 2010
В. Мещеряков. «Российский рынок ERP: 1С растет быстрее всех», CNews
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Typical ERP components
Accounting system Human resource management Procurement and logistics Business intelligence Electronic document management
Basic
Additional Customer relationship Project management E-Recruitment …
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Accounting systems
Manage financial flows of the organization
Resource control and planning
Financial reporting
Purchase and sales orders
Tax calculation
Billing
Bookkeeping
Payroll
Russian ERP solutions with accounting module:
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Human resource management systems
Personnel information
Career planning
Motivation of personnel (salary, benefits,…)
Performance appraisal
Talent management (training, development plans…)
Absence management
Planning and modelling of personnel situation
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HRMS: CERN example
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Procurement and logistics
Planning and control of material, part and product flow
Implementing and controlling the effective and efficient flow of goods
Procurement (in accordance with needs)
Monitoring of resources and in-time replenishment
Transportation and handling
Warehouse management
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Business intelligence and business analytics
Data mining
Multidimensional reporting (OLAP)
Simulation and forecasts
Processing of unstructured data
Statistical analysis and predictive modelling (business analytics)
Alerts
Set of techniques and tools for the transformation of raw data into meaningful and useful information for business analysis purposes
Extract, Transform and Load (ETL) – a process of extraction data from databases into a data warehouse (a system for reporting and analysis)
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Electronic Document Management
Electronic Document
Management
Enterprise ContentManagement
(ECM)
ContentManagement
Systems (CMS)
BusinessProcessMgmnt (BPM)
Document Recognition
(OCR)
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Enterprise Content Management Systems (ECM)
Content management (all formats)
Full-text search (PDF, DOC, etc…)
Document conversion
Records Management
Version control
Metadata
Workflows
Document grouping
Collaborative work
Purpose: Full document lifecycle support
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ECM Example: AlfrescoWeb Interface
Outlook Integration
SharePoint/Office Integration
Mobile UI
Shared Folders
E-Mail interface
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Document Capture and Recognition Software
Mass scanning
Transformation into different formats
Bar-code recognition
Text recognition
Integration with ECM systems
Search information
Software for converting scanned images into electronic documents
Use cases: Converting paper documents into an electronic form, invoice recognition, recognition and parsing of CVs, …
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OCR Example: ChronoScan
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Content Management Systems (CMS)
[Web] content management
Version control
Collaborative work
Document publishing (Web, RSS, Social)
Search and navigation support
Various plug-ins
CMS ≠ ECM!! Today CMS usually means web content management (web site management)
Joomla
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When to use a CMS?
Web-site with over 10 pages
… or updated more than once a week
… or being edited by multiple persons
Most popular CMS systems (Jan 2014)
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Business Process Management Systems
Reinforcement of the rules
Structured data entry (electronic forms)
Collection of electronic signatures
Document workflows
Electronic document archive
Purpose: improving corporate performance by managing and optimizing a company's business processes
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Example: CERN Electronic Document Handling
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Off-the-shelf products vs. custom developments
Off-the-shelf products – commercially available systems that can be adapted to the needs of the organization
Custom developments – created specifically for a certain task/organization
Used to solve specific problemsOften do not have prototypesUsually cannot be re-usedHigh risks and costs
The cost and complexity of adaptation depend on the needs of organization and the scale and can be quite high
Only 32% of IT projects are done on time and within budget
24% of IT projects are cancelled prior to completion
Standish Group “CHAOS Summary 2009”
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When to use custom developments
In most cases, commercially available systems is the best choice
More cost effective in the long termEasier maintenance (usually)Well-known (easy to train and hire experts, easier integration)
Custom developments are better in certain specific cases
Commercial systems not available, not appropriate or too costlySpecific requirements or specific use casesBridging the gap between commercial systems and specific needs of the organization
Pareto’s Law (80/20)
Best of breed vs integrated suite
Package
Needs
NeedsNeeds
Needs
Needs
MissingNot needed
Package
Package
Package
NeedsNeeds
Needs
NeedsNeeds
Needs
Interfaces
Interfaces
Integrated Suite “Best of Breed”
CERN Choice: Best of Breed– Buy best solution for each business unit– We manage the integration & customizations– We provide transparent layer for end-users
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System Architecture
Traditional client-server
Web applications
Software as a service (SAAS)
Databaseservers
Applicationserver
Client (Web browser)
Web
Generally, only the application server is accessible from the Web. Database and other internal servers are protected from
unauthorized access by a firewall
Server
Web applications
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Web applications pros and cons
Accessible from anywhere
Use web browser – no installation on the client side
Cross platform (desktop, mobile)
Ease of upgrade
More vulnerable for hackersPrevented by applying Internet security best practices and/or by placing the web application on the Intranet (accessible only for the employees of the organization)
Less interactive user interfacePartially solved by HTML5, modern JavaScript libraries, AJAX, Flash, etc.
Disadvantages
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Software as a Service
Reduced IT costs (maintenance by the SaaS provider)
Monthly or yearly subscription
More often updates
Software delivery model in which software is licensed on a subscription basis and is centrally hosted in a cloud. SaaS is typically accessed via a web browser.
Disadvantages Security and legal issues (data stored at 3rd party)
Limited possibilities for customization
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Why corporate information systems?
Increase effectiveness and efficiency of the management
Faster response to changes
Compliance to standards
Transparency
Optimization of business processes
More efficient document and knowledge management
Although corporate systems can be very expensive and very hard to implement, they can be very cost efficient.
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Example: OpenCMS
http://www.finddiagnostics.org
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Reduce costs
Increase efficiency
Maintain control
Streamline processes
Increase productivity
Empower workforce
Reduce costs
Increase efficiency
Maintain control
Streamline processes
Increase productivity
Empower workforce
At least 40 FTE saved
Reuse – cloning
50% documents < 24h
< Admin, > Core activities
Delegation of rights
Enforcing business rules(Budget, Safety)
EDH Helps to Meet the Challenge
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e-Recruitment
Publish vacancies on the corporate site and social networks
Electronic application forms
Database of CVs
Integration with social networks
Integration with mobile devices
Online testing and online interviews
Personnel requirement support ≠ a job-finding web site !
Especially useful for large organizations
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Customer Relationship Management
Ведение клиентской базы
Анализ собранной информации о клиентах
Взаимодействие с клиентами (промоакции и т.п.)
Назначение: увеличение степени удовлетворённости клиентов за счёт анализа накопленной информации о клиентском поведении, регулирования
тарифной политики, настройки инструментов маркетинга
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Системы управления проектами
Сопровождение крупных проектов
Координация совместной работы рабочих групп
Контроль за сроками и бюджетом проекта (например по методологии управления выполненной стоимостью EVM)
Отчеты для руководства
Пример: Большой адронный коллайдер ЦЕРН
Бюджет 6 миллиардов долларов США 10’000 участников из более 100 стран и 500 институтов Система EVM@CERN: весь проект был разбит на ???