RUN THE STOREPresented By: Michael Munaco

CASH HANDLINGSection 4.1

GOALS

• Identify the procedures for handling cash

• Describe the different types of checks

• Explain the acceptance of credit and debit transactions

HANDLING CASH

• Cash drawer is also known as a till

• Arranging the cash drawers• 5 small and 5 big compartments• Smallest bills closest to customers

• Recording Sales• POS terminals helps reduce theft• Electronic Cash Drawer

• Operating Cash Drawers• Electronic wand: UPC (Universal Product Code)• Manual Entry

TIPS FOR HANDLING CASH

• Close drawer after each transaction

• Keep drawer organized

• Do not rush

• Make sure bills are not stuck together

• Count cash as many times as needed to ensure accuracy

MAKING CHANGE

• Announce the amount of the sale clearly to customer

• Take the customer’s money and announce the amount to be tendered

• Place cash on register

• Remove change due from cash drawer• Use smallest to large coins and then bills

• Repeat sale to customer

• Count back change correctly to customer

• Wait for customer acknowledgement

• Place tendered money in drawer

CHECKS

• Be familiar with check information acceptable to us

• Checks commonly accepted in school stores:• Personal

• Drawer is person who presents the check • Drawee is the bank • Payee is the store that received the check• Made out to Seaholm High School NOT THE MAPLE TREE

• Money Order• Traveler’s Check

ACCEPTING CREDIT

• Credit Cards• Since 1950’s• Ex. Visa, MasterCard, Discover• The Maple Tree does not accept credit cards for security purposes

• Debit Cards• ATM card that can be used like a credit card• Transferred from account directly to school

BASIC HOUSEKEEPINGSection 4.2

GOALS

• Explain procedures for maintaining the cash drawer

• Discuss steps for proper store maintenance

CASH DRAWER MAINTENANCE

• Opening cash fund• Start up cash (usually $20.00 for us)• Limited to small amount

• Opening Procedures• Count the coins and cash in drawers by denomination • Make sure the total is what the opening cash fund should be• Add denominations correctly• Put total amount for the opening using our POS

DAILY CASH FLOW

• Buying Change: managing the flow of cash in your till • Someone gives you a large bill• Don’t have enough coins• Pay for the change• Avoid having large amounts of money in till

CLOSING PROCEDURES

• Count all cash in the till

• Record how many of bills and coins you have of each denomination

• Enter the closing amount in the POS

• Print a Z Report from the POS

• Make sure your Over/Under is $0.00• If you have a number other than zero then you did something wrong during

one of your transactions

• Once you place all the cash, cash count form and Z report in cash box, put it in the back office cabinet.

STORE MAINTENANCE CHECKLIST

• Make sure lighting is just right

• Avoid clutter; make sure store has a good flow

• Create signs to tell customers where to find merchandise

• Take a daily tour around the store to look for anything out of place

• Make sure displays are clean, neat, and well decorated

• Vacuum or sweep floor at end of each workday

• Dust shelves, clean mirrors, doors, display cases and racks

• Straighten underneath the counters

• Organize the stock room

• Straighten and size clothing on racks

POLICIES AND PROCEDURESSection 4.3

GOALS

• Explain the purpose of operating policies and procedures

• Discuss the information to be included in a store policy manual

OPERATING POLICIES AND PROCEDURES

• Must be est. in every store to be successful

• Must be consistent

• Policies: general statements of intent about how to run your store• Meant to handle recurring situations• Expectations of employees

• Procedures: the processes or steps used for carrying out the policies

PERSONNEL AND POLICIES

• Positions should have clear expectations

• Example:• Store Manager- -opening and closing policies• Personnel Manager- Work schedules and training policies• Cashier- sales transactions and cash drawer policies• Sales Associates- customer service policies• Bookkeeper- accounting system policies• Visual Merchandiser- promotional policies

STORE POLICY MANUAL

• Serves as a guideline of what is expected of every employee

• Should include• Mission statement• Hours of store operations• Credit policies• Return policies• Customer service• Loss prevention • Safety procedures• Job titles and responsibilities• Employee evaluation and problem resolution procedures• Employee shopping procedures, including discounts, charges, and layaways• Standards regarding employee appearance and conduct• Career development and training

DEVELOPING POLICIES

• Step 1: Review Your Operational Process

• Step 2: Check the Competition

• Step 3:; Ask customers for feedback

• Step 4: Develop Policy Statements