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Ground Handling InternationalConference
Vienna - 1st Dec 2010
’’
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Ground Handling International Conference 2010
Introduction
Adrian DunneDeputy Director / Post HolderGround Operations
Responsibility for: - All Airport & Base Operations / Service- Handling agreements - Airport systems & facilities- Quality & Compliance
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Ground Handling International Vienna 2010
Fasten your Seat Belt Fasten your Seat Belt
This may not be a comfortable ride!
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Ground Handling International Conference 2010
Plan to cover today Plan to cover today --
• Ryanair brief update• Current Performance / issues• The Environment• Airports
• Handling - what do we want & why?
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Ground Handling International Vienna 2010
Our Divine LeaderOur Divine Leader
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Ground Handling International Vienna 2010
Sometime we court controversySometime we court controversy
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Ground Handling International Vienna 2010
And have crazy ideaAnd have crazy idea’’s .....s .....
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Ground Handling International Vienna 2010
No.1No.1 for European coveragefor European coverage
44 bases
164 airports
28 countries
1200+ routes
1,500+ daily dep
256 Boeing 737-800’s
Youngest fleet (av 2.7y)
73m pax p.a.
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Ground Handling International Vienna 2010
Lowest Fares/Lowest Seat Cost in Europe
No fuel surcharges….Guaranteed!
No. 1 for Traffic growth – 73M pax
No. 1 Coverage – 1000+ Routes and 44 Bases
No. 1 Cust Service - Best punctuality (90% < 15mins)
- Least lost bags (0.35 / 1000 pax)
- Fewest cancellations (99.6% completion)
Greenest, Cleanest Airline in Europe
Europe’s No .1 Airline
The WorldThe World’’s Favourite Airline! s Favourite Airline!
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Ground Handling International Vienna 2010
Sept 09 Sept 10 Change
Pax Numbers (m) 36.4 40.1 +10%
Load Factor 85% 85% -
Av. Fare (incl. bag) €39 €44 +12%
Rev. Per Pax €49 €54 +12%
Revenues (m) €1,767 €2,182 +23%
Profit after Tax (m) €387 €452 +17%
Half Year Financial Highlights Half Year Financial Highlights
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Ground Handling International Vienna 2010
Low
High
No.1 for lowest fares No.1 for lowest fares
Av. Fare % > Ryanair
Ryanair € 44 (+12%)
easyJet € 52 18%
Aer Lingus € 77 75%
Iberia € 150 241%
Air France € 228 418%
Lufthansa € 230 423%
British Airways € 248 463%
Source: RYA to 30 Sept 2010 & Latest published Company Year end Information
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Ground Handling International Conference 2010
Airline % On Time Bags miss. /1000 pax % completions
Ryanair 93 0.4 99.6
Lufthansa 85 10.9 98.4
TAP 85 17.3 99.1
Air France 83 18.9 96.9
British Airways 83 15.6 97.9
Iberia 70 19.2 97.0
EasyJet RTP RTP RTP
EuropeEurope’’s No. 1 for Customer Services No. 1 for Customer Service
Source: Ryanair, Easyjet & AEA published statistics: Winter – 08 /09
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Ground Handling International Vienna 2010
Mar 10€’M
Sept 10€’M
Aircraft (incl Deposits) 4,750 5,114
Cash 2,813 3,026
Total 7,563 8,140
Liabilities 1,758 1,597
Debt 2,956 3,254
Shareholders Funds 2,849 3,289
Total 7,563 8,140
Half Year Half Year –– Strong Balance Sheet Strong Balance Sheet
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Ground Handling International Conference 2010
Ryanair – Fleet Growth to 2012 (current 256 a/c)
103134
164
213
270
320343
0
50
100
150
200
250
300
350
'06 '07 '08 '09 '10 '11 '12FY
73mpax
90m?pax
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Ground Handling International Conference 2010
Ryanair - Europe’s Greenest Airline
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Ground Handling International Conference 2010
A Noble Cause , but does anybody really care?A Noble Cause , but does anybody really care?
Car carrying briefcase
Air transport generates 2% of CO2 emissions
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Ground Handling International Conference 2010
Five Big AIRPORT LiesFive Big AIRPORT Lies
BIG LIE NUMBER 1 : THE BIG LIE NUMBER 1 : THE ““PASSENGER EXPERIENCEPASSENGER EXPERIENCE””
BIG LIE NUMBER 2 : THE BIG LIE NUMBER 2 : THE ““IATA STANDARDIATA STANDARD””
BIG LIE NUMBER 3 : MORE CAPACITY = HIGHER FEESBIG LIE NUMBER 3 : MORE CAPACITY = HIGHER FEES
BIG LIE NUMBER 4 : BIG LIE NUMBER 4 : TOTOoo MANY AIRPORTSMANY AIRPORTS
BIG LIE NUMBER 5 : NO MORE LOW FARESBIG LIE NUMBER 5 : NO MORE LOW FARES
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Ground Handling International Conference 2010
60% smaller terminal build60% smaller terminal build
ORK€180m
MRS €15m
For 5m pax capacity
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Ground Handling International Conference 2010
A NATIONAL MONUMENTA NATIONAL MONUMENT
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Ground Handling International Conference 2010
RyanairRyanair view view -- BUS STOPBUS STOP
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Ground Handling International Conference 2010
NEW WORLDNEW WORLD
Point to point low fares traffic
Passenger/bag ratio - down from 1 to 0.4 bags / pax
On line check in - 99% – desks for bag drop only
Schedule designed around operation
25 minute turn around (pre board pax into gate lounges)
Airport peaks - function of based aircraft (key driver)
Passenger participation – queuing, check in etc
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Ground Handling International Conference 2010
NEW DESIGNNEW DESIGN
Check in desks create congestion - remove (DUB 8% for 38%)
Reduced, point to point baggage eliminates automation req
Pre-boarding gate lounges in preparation for short turnarounds
Passengers to gates – no dwell time in terminal
No retail in terminal – sandwich bars/newsagents in piers
Flexibility : 2 Code C = 1 Code D
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Ground Handling International Conference 2010
Pay for bags = 1500kgs less per flightPay for bags = 1500kgs less per flight
Ground HandlingGround Handling
What do we want?What do we want?
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Ground Handling International Conference 2010
What do we want?What do we want?
PartnershipPartnership
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Ground Handling International Conference 2010
What do we want?What do we want?
Low cost handling for a low cost airline
How many low cost handling agents are here today?
Handling quotation in 2 minutes:
14 hours work in single B738 turnaroundApply your staff hourly rateAdd 30% for Ground Equip & Overheads= €???+ profit from airport commission + volume
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Ground Handling International Conference 2010
Ground Handler training course (extended version)
Extended Version
2 minutes
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Ground Handling International Conference 2010
Your job
90% on time departures at lowest cost
0.35 short shipped bags / 1000 pax
Meet airport revenue targets
Safety / Security
Remove all potential obstacles to this
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Ground Handling International Conference 2010
Simple Procedures Simple Procedures -- IMPLEMENTEDIMPLEMENTED
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Ground Handling International Conference 2010
Less of this ......Less of this ......
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Ground Handling International Conference 2010
More of this More of this -- Tackle the difficult challengesTackle the difficult challenges
Hand BaggagePassenger BehaviourAirportsWork PracticesGround EquipmentOverheadsBad HabitsCostsStaff PerformanceStaff PromotionAccountabilityLess Conferences!
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Ground Handling International Conference 2010
Become a low cost Ground Handling CompanyBecome a low cost Ground Handling Company
Create a cost conscious cultureConsolidate and reduce propertyRemove waste from operational supportRemove Ground Equipment waste (type & quantity)Make people aware and then accountable for their costsAdopt suitable labour model (seasonal / rosters) Eliminate overtime & absenteeismIncentivise (share the pain & the gain)Communicate (or others will do it for you)
Manage your COSTS, not your REVENUE
QuestionsQuestions
Charity calendars Charity calendars on sale afterwards!on sale afterwards!