Post on 28-Nov-2014
description
transcript
Successful of Four Fundamentals THE
Customer Retention
Customers are the jewel of every company.
Customers are the jewel of every company.
They define every aspect of the company from form to function.
Customers are the jewel of every company.
They define every aspect of the company from form to function.
Without customers giving the company hints on what they want, the company has no way of knowing what to do.
For a guaranteed strong relationship with customers, here are strategies that, if applied correctly, will be of assistance:
e x c e p t i o n a l MAINTAIN
SERVICE
Start by involving every employee into the mission, assuring each one understands your cause.
e x c e p t i o n a l MAINTAIN
SERVICE
Start by involving every employee into the mission, assuring each one understands your cause.
You should be able to provide immediate and correct response to their every query, delivering exactly what you sell.
e x c e p t i o n a l MAINTAIN
SERVICE
Start by involving every employee into the mission, assuring each one understands your cause.
You should be able to provide immediate and correct response to their every query, delivering exactly what you sell.
Be consistent in the quality of your service and always strive to greet your customers with courtesies.
e x c e p t i o n a l MAINTAIN
SERVICE
SELL of your
product or service
the i n t e g r i t y PRODUCT OR SERVICE
Keeping to your word ignites a light bulb in the customers’ heads which tells them that you’re a provider to be trusted.
SELL of your
the i n t e g r i t y PRODUCT OR SERVICE
Keeping to your word ignites a light bulb in the customers’ heads which tells them that you’re a provider to be trusted.
Deliver on time, in pristine condition and, as much as possible, without errors.
SELL of your
the i n t e g r i t y PRODUCT OR SERVICE
Keeping to your word ignites a light bulb in the customers’ heads which tells them that you’re a provider to be trusted.
Deliver on time, in pristine condition and, as much as possible, without errors.
Trustworthy and impressive, you remain at the top of your customers’ minds.
SELL of your
the i n t e g r i t y PRODUCT OR SERVICE
TREAT EVERY AS A GIFT
c o m p l a i n t
AS A GIFT TREAT EVERY c o m p l a i n t
Take it from your customers, because they are the ones that got you on your feet and running.
AS A GIFT TREAT EVERY c o m p l a i n t
Take it from your customers, because they are the ones that got you on your feet and running.
They are not trying to ruin or shut your operations down; they’re just giving you a heads up on what you’re doing wrong, and on what you can further improve.
AS A GIFT TREAT EVERY c o m p l a i n t
Take it from your customers, because they are the ones that got you on your feet and running.
They are not trying to ruin or shut your operations down; they’re just giving you a heads up on what you’re doing wrong, and on what you can further improve.
Once you have taken their notes and improved, they are sure to return to you, and even tell their friends about it.
MAKE
product or service
the
PERSONAL r e l a t i o n s h i p
Get to a point where you and your customers are comfortable enough to share an experience revolving around the product or service that you provide.
MAKE the
PERSONAL r e l a t i o n s h i p
Get to a point where you and your customers are comfortable enough to share an experience revolving around the product or service that you provide.
Use words they love to hear, and be sure to stay courteous.
MAKE the
PERSONAL r e l a t i o n s h i p
Get to a point where you and your customers are comfortable enough to share an experience revolving around the product or service that you provide.
Use words they love to hear, and be sure to stay courteous.
Remember that there is a distinction between polite and improper behavior so be careful, but don’t be afraid to reach out.
MAKE the
PERSONAL r e l a t i o n s h i p
Dedicate your efforts to your customers’ satisfaction, as they are your best assets.
The most successful companies are those that are able to maintain their customers, and are even able to formulate their own strategies to add to these.