Post on 11-Jan-2017
transcript
Baman Motivala Area Vice President, Nordic
bmotivala@salesforce.com
Welcome to theAge of the Customer
70
60
50
40
30
20
10
Rate of Change-10 -8 -6 -4 -2 0 2 4 6 8 10
Digital Evolution
Index Score
Source: Tufts University/HBR
60
50
40
30
20
10
Stall Out Stand Out
Break OutWatch Out
-10 -8 -6 -4 -2 0 2 4 6 8 10
70
Digital Evolution
Index Score
Rate of ChangeSource: Tufts University/HBR
60
50
40
30
20
10
Stall Out
-10 -8 -6 -4 -2 0 2 4 6 8 10
NLFI
DK
NOFR
BE
AU
UKSE
DEJP
AT
CZ
ES
70
Digital Evolution
Index Score
Rate of ChangeSource: Tufts University/HBR
Forward-Looking Statements
Statement under the Private Securities Litigation Reform Act of 1995:
This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services.
The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site.
Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
Designing Digital Companies
Digital ServicesBackbone
Digitized Solutions
Operational Backbone
Customer Engagement
Source: MIT
IoT
Analytics
Social
Mobile
Cloud
Billionsof connected things
Trillionsof customer interactions
MillionsThousands
The Age of the CustomerPowered by SMACIT
LAN/WAN
Client
Server
SNA
Mainframe
Terminal
Your company Your customers
The Customer Gap
of customer data has been analyzed
1< % 77%of customers are not engaged with companies
Age
6-8
Age
8+
Age
0-3
Age
4-5
Build 1-to-1 Customer JourneysFuture of Play - Creating lifelong relationships
Connect to Your Customers in a Whole New Way
Apps & ProductsConnected
faster case resolution
66%
EmployeesConnected
PartnersConnected
CommunitiesConnected
Become a Customer Company
IoTIoT
Connect to your customers in a whole new way.
Run your business from your phone.
Build 1-to-1 customer journeys.
Get smarter about your customers.
IoTIoT
Global CRM Leader
App Cloud
Community Cloud
Marketing Cloud
Service Cloud
SalesCloud
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.The Gartner documents are available upon request from Salesforce.
A Magic Quadrant Leader for Sales Force AutomationGartner, "Magic Quadrant for Sales Force Automation," Rob DeSisto, Tad Travis, 7/9/15
#1 Marketshare in Sales Automation Applications, 2014IDC's Worldwide Semiannual Software Tracker, June 2015
7 industry-leading apps 1 platform
#1 Marketshare in Customer Service Applications, 2014
A Magic Quadrant Leader for the CRM Customer Engagement CenterGartner, "Magic Quadrant for the CRM Engagement Center," Michael Maoz, Jim Davies, 4/27/15
IDC's Worldwide Semiannual Software Tracker, June 2015
A Magic Quadrant Leader in Horizontal PortalsGartner, "Magic Quadrant for Horizontal Portals," Jim Murphy, Gene Phifer, Gavin Tay, 9/11/15
A Magic Quadrant Leader for Enterprise Application Platform as a ServiceGartner, "Magic Quadrant for Enterprise Application Platform as a Service, Worldwide" Natis, et al. 3/24/15
A Magic Quadrant Leader for Digital Marketing HubsGartner, "Magic Quadrant for Digital Marketing Hubs," Andrew Frank et al., 1/5/16
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Salesforce: 4th Largest Enterprise Software Company in the World This Year
2011 • 2012 2013 • 2014
2015
Most innovative
companies in the world
4th largest software company based on analyst consensus revenue for FY2017. Salesforce fiscal 2017 guidance provided November 18, 2015: "revenue for the company's full fiscal year 2017 is projected to be approximately $8.0B to $8.1B.”
FY16 employees
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$6.67B
20K
2013 • 2014 2015 • 2016
2008 • 2009 • 2010 2011 • 2012 • 2013 2014 • 2015 • 2016
Customer Success Across the Nordics
With thanks to our sponsors
Platinum
Gold
12:30 - 13:10Keynote with Baman Motivala and guest speaker, Hélène Barnekow, Telia
13:10 - 13:50Digital Transformation - Fredrik Lind, Boston Consulting Group
13:50 - 14:00Salesforce Customer Success Platform - Live demo
14:00 - 14:30 Networking Break and Expo
14:30 - 15:20The Collaborative Economy - Rachel Botsman
15:20 - 15:45Salesforce Customer Success Platform - Live demo
15:45 - 16:10Keynote with Eileen O'Mara and guest speaker, Hélène Benno, Min Stora Dag
16:15 - 17:15Breakout 1 - Customer Journeys & Breakout 2 - App Cloud
17:15 - Networking
We Have a Packed Agenda
Hélène Barnekow
#SalesforceEssentials
Executive Vice President and Head of Region Sweden
Fredrik LindManaging Director, Senior Partner
#SalesforceEssentials
Kai MäkeläFounder and CEO
#SalesforceEssentials
Robert NordahlMaster Solution Engineer
Lotta LaurinHead of Marketing Nordic
#SalesforceEssentials
Sell the way you want Lightning Platform & Ecosystem
Sell faster Salesforce SteelBrick & Microsoft Integrations
Sell smarter SalesforceIQ & Sales Wave Analytics
Sell from anywhere Salesforce1 Mobile App
#1 Sales applicationSales Cloud Lightning
revenue increase
+37%
Connect any data to every user Wave Platform
Get answers, faster Sales Wave & Service Wave Apps
Take action, instantly Wave Actions in Salesforce
Make decisions from anywhere Wave Mobile
Leading analytics platformAnalytics Cloud
+48%faster decision making
Fast development for everyone Lightning App Builder & Process Builder
Modern developer experience Heroku Enterprise & Lightning Design System
#1 enterprise ecosystem AppExchange & Lightning Components
Trusted, scalable & connected Salesforce Shield, Connect & Thunder
App Cloud Lightning#1 Cloud app dev platform
+55%faster deployment
12:30 - 13:10Keynote with Baman Motivala and guest speaker, Hélène Barnekow, Telia
13:10 - 13:50Digital Transformation - Fredrik Lind, Boston Consulting Group
13:50 - 14:00Salesforce Customer Success Platform - Live demo
14:00 - 14:30 Networking Break and Expo
14:30 - 15:20The Collaborative Economy - Rachel Botsman
15:20 - 15:45Salesforce Customer Success Platform - Live demo
15:45 - 16:10Keynote with Eileen O'Mara and guest speaker, Hélène Benno, Min Stora Dag
16:15 - 17:15Breakout 1 - Customer Journeys & Breakout 2 - App Cloud
17:15 - Networking
We Have a Packed Agenda
Rachel BotsmanAuthor, speaker, teacher, thought leader
#SalesforceEssentials
Robert NordahlMaster Solution Engineer
Rolf HallSenior Director Solution Engineer
#SalesforceEssentials
#1 Customer service applicationService Cloud Lightning
Connected service Lightning Platform & Ecosystem
Faster service Lightning Service Console & Omni-Channel Support
Smarter service Service Wave Analytics
Personalized service Service for Apps with SOS & Field Service Lightning
-30%field service costs
Jodi Truss Manager, Subscriber Relationship Marketing
Connect your entire workforce Tools for agents, dispatchers & mobile employees
Smart Scheduling & dispatch Automate scheduling based on skills, availability, and location
Manage work in real-time Update work orders, change requests, and job status, on any device
Introducing:
Field Service Lightning NEW
Now available
+48%faster case resolution
Powered by ThunderIoT Cloud
Capture events from any device
Build intelligent real-time logic
Engage proactively and 1 to 1
Leendert VenemaCEO Sweden
#SalesforceEssentials
Eileen O’MaraEMEA Senior Vice-President Commercial Business Unit
#SalesforceEssentials
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Marc Benioff, Founder & CEO, Salesforce
V2MOM
VisionWhat do you want?
ValuesWhat is important?
MethodsHow to get it done?
ObstaclesWhat prevents me?
MeasuresHow to measure success?
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