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DOCUMENT NUMBER 99-9999 PAGE 1 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
EV CN DESCRIPTION 08 CAT-98-2251 Renew spec without content changes ndash ltNamegt ndash 101298 (rm)
09 CAT -99-0275 Complete rewrite reformat to comply with governing spec 7-section formatting ndash ltNamegt ndash 2599 ndash (rm)
10 CAT -99-0596 CN ndash To comply with ISO audit finding in development of a more robust and closed loop system for dealing with out-of-tolerance and overdue measurement and test equipment that require calibration from the site(s) Standard Calibration Lab ndash ltNamegt ndash 4299 (rm)
11 CAT -99-0920 CN ndash Clarify when a DRB should not occur ndash ltNamegt ndash 52699 ndash (ks)
12 CAT -00-0162 CN ndash Rewrite by ltNamegt ndash 021400 ndash (ks)
13 Draft Complete rewrite using new template to comply with ISO 90012000 ndash (ks)
DISTRIBUTION AND QUANTITY ldquoBrdquo LOOP C-DMIS 1
Trng Pod 1
APPROVALS ISSUE DATE
SPEC OWNER ltNamegt REVIEW CYCLE Annual
QUALITY SYSTEMS MANAGER ltNamegt EXPIRATION DATE
ltBUSINESS UNITgt TRAINING ltNamegt GROUP RESPONSIBLE Quality Systems Department
SignaturesMaster on File in ltBusiness Unitgt DMIS
TITLE ltBusiness Unitgt Quality Manual
DOCUMENT NUMBER 99-9999 PAGE 2 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Table of Contents 1 Purpose 5
2 Scope 5
3 Applicable Documents 5
4 General 6
41 Definitions 6 42 ltBusiness Unitgt Profile 7
421 ltBusiness Unitgt history 7 422 ltBusiness Unitgt vision 8 423 ltBusiness Unitgt mission statement 8 424 ltBusiness Unitgt values 8
43 Quality Management System Documentation 9 431 ltBusiness Unitgt quality management system 9 432 ltBusiness Unitgt documentation and documentation levels 9 433 Quality records 10
44 Quality Manual 10 441 Classification and control 10 442 Distribution 10 443 Review and revision 11 444 Approval 11
45 Control of Documents 11 46 Control of Quality Records 12
5 Management Responsibility 13
51 Management Commitment 13 52 Customer Focus 13 53 Quality Policy 14
531 ltBusiness Unitgt quality policy 14 532 ltCompanygt mission and quality value statements 14 533 Communicating the ltBusiness Unitgt quality management system to employees 14
54 Planning 14 541 Quality objectives 14 542 Quality management system planning 15
55 Responsibility Authority and Communication 15 551 ltBusiness Unitgt quality management structure 15 552 Deployment responsibilities of management 16 553 Personnel responsible for quality implementation 18
56 Management Review 18 561 Frequency 18 562 Review items 19 563 Review outcome 19
DOCUMENT NUMBER 99-9999 PAGE 3 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
6 Resource Management 19
61 Assignment of Personnel 19 62 Competence Awareness and Training 20
621 Commitment to training 20 622 Identifying competency needs and developing training schedules 20 623 Technical training and evaluation 20 624 Training records 21
63 Infrastructure 21 64 Work Environment 21
7 Product Realization 22
71 Planning of Product Realization 23 711 Creating product-specific quality plans 23 712 Quality plan documentation 23
72 Customer-Related Processes 24 721 Determination of requirements related to deliverables 24 722 Review of requirements related to deliverables 24 723 Customer communication 25
73 Design and Development 25 731 Design and development planning 25 732 Design and development inputs 25 733 Design and development outputs 26 734 Design and development review 26 735 Design and development verification 26 736 Design and development validation 27 737 Control of design and development changes 27
74 Purchasing 27 741 Purchasing process 27 742 Purchasing information 28 743 Verification of purchased product 28
75 Production Provision 29 751 Control of production operations 29 752 Validation of processes for production 30 753 Identification and traceability 31 754 Customer property 32 755 Preservation of product 32
76 Control of Monitoring and Measuring Devices 32 761 Introduction 32 762 Calibration safeguards identification status and records 33 763 Calibration methods 33 764 Corrective action 33
8 Measurement Analysis and Improvement 34
81 Planning Monitoring Measurement and Improvement Activities 34 82 Monitoring and Measurement 35
821 Customer satisfaction 35
DOCUMENT NUMBER 99-9999 PAGE 4 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
822 Internal and external audits 35 823 Monitoring and measurement of processes 36 824 Monitoring and measurement of deliverables 36
83 Control of Nonconforming Product 37 831 Disposition Review Board 37 832 Material Review Board 37
84 Analysis of Data 37 85 Improvement 37
851 Continual improvement 37 852 Corrective and preventive actions 37 853 Customer feedback system 38 854 Corrective action tracking 38 855 Correctivepreventive action implementation 38 856 Correctivepreventive action escalation 38
9 Revision History 39
10 Appendices 40
101 Key Organizational Responsibilities 40 102 ISO 90012000ltBusiness Unitgt Quality Manual Matrix 43 103 ltBusiness Unitgt Quality ManualQuality Management System Documentation
Matrix 46 104 Abbreviations 50
DOCUMENT NUMBER 99-9999 PAGE 5 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ltBusiness Unitgt Quality Manual
1 Purpose The ltBusiness Unitgt Quality Manual serves several purposes The manual
bull Establishes a concise outline of ltBusiness Unitgtrsquos quality management system including the strategies for achieving and maintaining quality standards across all processes that comprise ltBusiness Unitgtrsquos quality management system
bull Provides a reference for ltBusiness Unitgtrsquos quality management system procedural documentation and work instructions
bull Identifies and designates the responsibility and authority for implementing and maintaining ltBusiness Unitgtrsquos quality management system
bull Establishes and demonstrates compliance of ltBusiness Unitgtrsquos quality management system with the International Organization of Standardization (ISO) 90012000 standard
2 Scope This document applies to ltBusiness Unitgt It complies with all requirements of ISO 90012000 but may contain information beyond the scope of ISO 90012000 registration
3 Applicable Documents
Number Title ISO 90012000(E) Quality management systems ndash Requirements httplegalltCompanygt comcrmindexhtm
Corporate Records Management Document Retention Guidelines
httplegalltCompanygt comcrmindexhtm
Corporate Records Management Document Handling Procedures
httpservicesltCompanygt comEHS
Various corporate Environmental Health and Safety guidelines
DOCUMENT NUMBER 99-9999 PAGE 6 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
4 General 41 Definitions
Definitions for the terms used in this document are as follows
Term Description Controlled distribution
The automatic distribution of controlled documents to controlled locations where the documents are used Controlled distribution ensures that documents are distributed every time they are modified including revisions renewals and Temporary Engineering Instructions (TEIs) or rendered obsolete
Controlled document
A document that bull Meets Information Security requirements for creation approval
distribution and retrieval bull Is legible and readily identifiable Additionally controlled documents may be defined by either or both of the following criteria bull May be used to procure or produce products bull May have an impact on the quality of the deliverable
Controlled documents list
A group of indexes that list the current revision status of controlled documents
Customer Recipient of a deliverable resulting from ltBusiness Unitgt processes
Deliverable An output from a specific process expressed as a product or a process
Document change control
Process by which controlled documents are reviewed and approved by authorized personnel at initial and superseding (revised) issues
ISO 9001 A member of the ISO 9000 family of internationally recognized and accepted standards specifies requirements for a quality management system where an organization needs to demonstrate its ability to provide products that meet customer and applicable regulatory requirements and aims to enhance customer satisfaction
Objective evidence Data obtained through observation measurement test or other empirical means that support the existence or verity of something
Management system
A set of interrelated or interacting elements for establishing policy and objectives and for achieving those objectives
DOCUMENT NUMBER 99-9999 PAGE 7 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Term Description Quality The degree to which a set of inherent characteristics of a product
process or system to fulfill requirements of the organization its customers and other interested parties
Quality management
Coordinated activities for directing and controlling an organization with regard to quality
Quality management system
A management system for directing and controlling an organization with regard to quality Direction and control generally include establishment of the quality policy and quality objectives quality planning quality control quality assurance and quality improvement
Quality manual Document specifying the quality management system of an organization
Quality objective Something sought or aimed for related to quality
Quality plan Documentation specifying which procedures and associated resources are to be applied by whom and when to a specific project product process or contract
Quality policy An organizationrsquos overall business commitments toward quality systems continual improvement and customer satisfaction as formally expressed by top management
Quality record Documentation that bull States results achieved or provides objective evidence of
activities performed in fulfillment of quality requirements bull Is identified by name (as a quality record) in the appropriate
controlled document
Quality system The organizational structure responsibilities procedures processes and resources needed to implement quality management (refer to previous term Quality management)
42 ltBusiness Unitgt Profile
421 ltBusiness Unitgt history ltBusiness Unitgt is a business unit within ltCompanygtrsquos ltSectorgt ltBusiness Unitgtwas established in 1992 and merged with ltanother business unitgt in 1998 The ltBusiness Unitgtfacility includes over 120000 square feet of manufacturing space operates 24 hours a day 7 days a week and employs approximately 900 full-time employees
As a design development and deployment facility of new assembly test technologies ltBusiness Unitgtproduces microprocessor and semiconductor products for the worldwide market The factory is dedicated to the introduction of
DOCUMENT NUMBER 99-9999 PAGE 8 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
new assembly technologies prior to their being transferred to ltCompanygt high-volume manufacturing (HVM) sites
ltBusiness Unitgt does not provide direct servicing to its customers and this is reflected in the reduced scope of ltBusiness Unitgtrsquos ISO 90012000-compliant quality management system and quality manual Likewise owing to the nature of its processes non-CPU (Central Processing Unit) activities and concept qualification (Path Finding) activities fall outside the scope of this quality manual
422 ltBusiness Unitgt vision Interconnecting silicon to the digital world
423 ltBusiness Unitgt mission statement Identify develop and deliver assembly packaging solutions to meet ltCompanygtrsquos business needs
424 ltBusiness Unitgt values ltBusiness Unitgtis guided by the following values
bull Uncompromised integrity and honesty We trust each other employ ltCompanygtrsquos Code of Conduct and disclose issues and risks fully
bull Assume ownership We own the problem and drive resolution and we find the right people to get it resolved
bull Speak with data We support our conclusions with data bull Be disciplined We hold effective meetings are on time and employ
systematic problem-solving methodology bull Open communication We explain what we know when we know it bull Make and meet commitments We base business goals on high-confidence
schedules identify stretch goals to challenge ourselves and do everything within reason to meet those schedules
bull Teamwork We contribute ideas to result in more options and better problem resolution we reallocate resources to maximize organization results and we work as one organization and to one agenda for the common good
bull Safety Safety is owned by everyone We proactively promote a safe and healthy environment
DOCUMENT NUMBER 99-9999 PAGE 9 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
43 Quality Management System Documentation
431 ltBusiness Unitgt quality management system This manual defines the ltBusiness Unitgtquality management system The quality management system consists of ltBusiness Unitgtrsquos quality manual procedural documentation and work instructions quality objectives and quality plans activities practices resources and quality records which together ensure that ltBusiness Unitgtrsquos deliverables conform to the requirements of the organization its customers and other interested parties
432 ltBusiness Unitgt documentation and documentation levels The ltBusiness Unitgtquality management system is documented in sufficient detail to ensure its effective operation and control of processes Procedural coverage varies depending on the type of activity the complexity of processes and their interactions and on the competence of personnel involved in carrying out the activity
The following table shows how ltBusiness Unitgtrsquos quality management system is documented Each level of documentation contains steadily increasing details about ltBusiness Unitgtrsquos quality operations and methods Documents that direct activity affecting ltBusiness Unitgtrsquos quality management system are placed under control
Level Documentation Type Describes
1 ltBusiness Unitgt Quality Manual
ltBusiness Unitgtrsquos quality management system its scope the interaction between the processes of the quality management system and the documented procedures established for the effective operation of that system
2 Procedural documentation
Responsibilities and governing procedures within the ltBusiness Unitgt quality system Samples include the following types of documents bull ltBusiness Unitgt operating policies and
procedures bull Functional group governing procedures
process specifications and business flow diagrams
DOCUMENT NUMBER 99-9999 PAGE 10 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Level Documentation Type Describes
3 Work instructions Steps to be taken within a specific job function to achieve quality and production plan results Samples include the following types of documents bull Process operational specifications bull Preventive maintenance specifications bull Local desktop procedures (LDCs) bull Best known methods (BKMs) bull Toolkits
433 Quality records ltBusiness Unitgt maintains quality records at each documentation level to demonstrate
bull Conformity to specified requirements bull Suitability adequacy and effective operation of the quality management
system
44 Quality Manual 441 Classification and control
ltBusiness Unitgtrsquos quality manual is classified as ltCompanygt Confidential and is a controlled document Control is exercised by Document Management Information Services (DMIS)
442 Distribution DMIS distributes controlled copies of the current revision of ltBusiness Unitgtrsquos quality manual to individuals and departments on request
Uncontrolled copies of ltBusiness Unitgtrsquos quality manual can be viewed and printed by accessing the following online resources
bull Documentum (WorkSpace SmartSpace Vspec) bull The ltBusiness Unitgt DMIS shared local repository Copies printed using these access modes are uncontrolled reference copies
Individuals with uncontrolled copies must take responsibility for verifying that they are in possession of the current revision of this quality manual They do this by contacting DMIS directly or by checking the controlled documents list on the ltBusiness Unitgt DMIS shared local repository or on the DMIS shared repository on the ltCompanygt intranet
DOCUMENT NUMBER 99-9999 PAGE 11 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
443 Review and revision ltBusiness Unitgt employees are encouraged to propose amendments additions and improvements to this quality manual through their supervisor or manager or directly to the Quality Systems Manager
Maintenance and revision of ltBusiness Unitgtrsquos quality manual are the responsibility of the ltBusiness Unitgt Quality Systems Manager The manual is reviewed at a minimum on an annual basis and as necessary to incorporate changes in business direction and continual improvement activities
444 Approval The ltBusiness Unitgt ISO Management Representative approves the release of ltBusiness Unitgtrsquos quality manual Other approvals may be required at the discretion of designated ltBusiness Unitgt management staff Records of the review and approval processes are maintained
45 Control of Documents ltBusiness Unitgt places documents that direct activity affecting its quality management system under strict approval controlled distribution and change control including to the extent applicable documents of external origin such as standards and customer documents
Authorized personnel review and approve controlled documents for adequacy prior to issue and a quality record is kept of this process When changes are required to existing documents designated functions are provided with pertinent information including recommended improvements and corrective or preventive action implementation upon which to base their review and approval The nature of the change and the current revision status are identified in the controlled document
After approval the relevant version of the document is distributed under controlled conditions to all locations where operations essential to the effective functioning of the quality system are performed Locations may be authorized distribution points electronic terminals or a central or local repository Members of the affected work group receive relevant training when systems processes or procedures are implemented or modified
ltBusiness Unitgt promptly removes obsolete (not current) controlled documents from all points of issue or use or otherwise assures against their unintended use Obsolete controlled documents retained for legal andor knowledge-preservation purposes are suitably identified
ltBusiness Unitgt uses several methods to maintain the current revision status of all ltBusiness Unitgt controlled documents To preclude anyonersquos using obsolete documents DMIS maintains a controlled documents list that is readily accessible to users of the ltBusiness Unitgt DMIS shared local repository and the DMIS shared repository located on ltCompanygtrsquos intranet In addition designated personnel who use non-DMIS controlled documents maintain records of the current revision status of their documents for example local desktop procedures best known methods and toolkits
DOCUMENT NUMBER 99-9999 PAGE 12 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
46 Control of Quality Records ltBusiness Unitgt maintains quality records to provide evidence of conformity to specified requirements and of the effective operation of the quality management system Pertinent quality records from subcontractors are elements of these data
In accordance with ltCompanygt guidelines and procedures ltBusiness Unitgt maintains quality records that
bull Are legible and readily identifiable to the productprocess involved bull Are retrievable bull Are protected against deterioration damage and loss bull Have established retention periods
Retention periods vary from record to record depending on statute or regulation trade practices projected business needs or specific customer requirements For longer storage periods quality records are stored off-site
Each functional work group maintains a master index that identifies records that support and substantiate all ltBusiness Unitgt quality-related activities The index specifies as a minimum the following
bull Name of quality record bull Medium (paper foils microfilm magnetic disk or tape optical disk photograph or a
combination thereof) bull Responsible group ensuring the integrity of the quality record bull Location where the quality record is maintained bull Retention period bull Disposition authority for the quality record
5 Management Responsibility 51 Management Commitment
ltBusiness Unitgt management staff is committed to the development implementation and improvement of ltBusiness Unitgtrsquos quality management system The quality management system rests on the following foundations
bull ltBusiness Unitgt management staff communicates to employees the importance of the quality management system to the continued success and effectiveness of the organization
bull ltBusiness Unitgt management staff and personnel are visibly and actively committed to a total quality system and to its continual improvement
bull ltBusiness Unitgt management staff continually assesses the quality management systemrsquos capability to fulfill customer requirements and expectations
bull ltBusiness Unitgt management staff ensures planning and allocation of necessary resources including the assignment of competent personnel
DOCUMENT NUMBER 99-9999 PAGE 13 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
bull ltBusiness Unitgt management staff defines responsibilities for personnel who perform work and verify activities affecting quality
bull Documented and controlled processes are implemented and maintained bull An effective corrective and preventive action program is implemented and maintained
52 Customer Focus ltBusiness Unitgt management staff with help from other ltCompanygt management teams ensures that customer requirements (ie needs and expectations) are determined converted into specific requirements related to the deliverable and fulfilled with the goal of enhancing customer satisfaction Methods used may include
bull Identifying potential customers bull Customer surveys bull Customer feedback bull Customer requests for product changes bull Market research bull Analysis of competitive products bull Benchmarking
53 Quality Policy 531 ltBusiness Unitgt quality policy
ltBusiness Unitgt is committed to continuous quality improvement of our products processes and people Quality is integrated into all aspects of our business and forms the foundation of customer satisfaction
532 ltCompanygt mission and quality value statements ltBusiness Unitgtrsquos quality policy is the driver for the quality system It is linked to ltBusiness Unitgtrsquos vision mission and values Together they support ltCompanygtrsquos mission statement
Do a great job for our customers employees and stockholders by being the preeminent building block supplier to the worldwide Internet economy
ltBusiness Unitgtrsquos quality policy vision mission and values are aligned with ltCompanygtrsquos value statement on quality
We strive to bull Achieve the highest standards of excellence bull Do the right things right bull Continuously learn develop and improve bull Take pride in our work
DOCUMENT NUMBER 99-9999 PAGE 14 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
533 Communicating the ltBusiness Unitgt quality management system to employees ltBusiness Unitgtrsquos quality policy vision mission and values as well as ltCompanygtrsquos mission and quality value are communicated throughout the organization by
bull Key personnel who are responsible for implementing ltBusiness Unitgtrsquos quality management system
bull Using various media including distribution of controlled documents the ltBusiness Unitgt newsletter bulletin board postings badge cards monthly update meetings (MUMs) quality-related training team briefings and the ltCompanygt intranet
54 Planning 541 Quality objectives
ltBusiness Unitgt management staff establishes measurable quality objectives and related requirements that are consistent with ltBusiness Unitgtrsquos quality policy and communicates them to relevant functions and levels within the organization using among other instruments
bull ltBusiness Unitgt Agenda The annual ltBusiness Unitgt Agenda lists objectives pertaining to the general quality system and continual improvement
bull Management by Planning (MBP) MBP objectives include objectives for increasing organizational effectiveness productivity and employee satisfaction
Other quality objectives include those for product and improving products and processes Together these quality objectives drive the quality management system planning process
542 Quality management system planning ltBusiness Unitgt management staff identifies and plans processes and resources required for the quality system and for achieving quality objectives Elements in the overall quality management system planning process include
bull Planning for the achievement of quality objectives and general quality system planning the results of which are manifested in ltBusiness Unitgtrsquos quality manual
bull Planning of product realization processes and product verification and validation activities
bull Design and development planning bull Planning of monitoring and measurement of products capability of processes
achievement of project objectives and customer satisfaction bull Planning for continual improvement
Quality planning also ensures that adequate and appropriate resources are identified and implemented throughout the organization
DOCUMENT NUMBER 99-9999 PAGE 15 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
The output of the quality management system planning process is documented in quality records Any changes that are introduced into the quality management system are conducted in a controlled manner in order to maintain the integrity of the system
55 Responsibility Authority and Communication 551 ltBusiness Unitgt quality management structure
ltBusiness Unitgt management staff is responsible for defining implementing and maintaining the ltBusiness Unitgt quality system This responsibility is delegated through the organization using structured lines of authority (see organizational chart) The structure
bull Integrates all activities that affect the quality of ltBusiness Unitgt processes and products into a single system
bull Facilitates reliable and continuous control over those activities bull Ensures that appropriate communication processes are established and that
communication takes place regarding the effectiveness of the quality management system
DOCUMENT NUMBER 99-9999 PAGE 16 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Important Departments identified in shaded boxes fall outside the scope of ltBusiness Unitgtrsquos ISO registration Departments connecting to the ltBusiness Unitgt organization using dashed lines are outside ltBusiness Unitgt but provide support functions
Finance
Director ltBusiness Unitgt
OrganizationalEffectiveness
Programs (OEP)
Assembly TechnologyArchitecture and
Pathfinding
Module Engineering Factory Operations
Roadmap andBusiness Process
Management (RBPM)
Platform Materialsand Enabling
Development (PMED)
Automation Non-CPU Packaging
Design ProcessDevelopment (DPD)
Human Resources Quality and Reliability(QampR)
Quality and ReliabilityEngineering Support
552 Deployment responsibilities of management ltBusiness Unitgt management staff acknowledges its responsibility for deploying ltBusiness Unitgtrsquos quality management system throughout the organization by
bull Defining and documenting ltBusiness Unitgtrsquos quality policy and quality objectives and ensuring that they are communicated and understood within the organization
bull Appointing a management representative with authority to ensure that the quality management system is effectively implemented and maintained
bull Establishing work roles and responsibilities bull Regularly reviewing the status and adequacy of ltBusiness Unitgtrsquos quality
management system bull Communicating to the organization the importance of meeting customer as well
as statutory and regulatory requirements
DOCUMENT NUMBER 99-9999 PAGE 17 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ltBusiness Unitgt management staff gives personnel performing quality functions sufficient responsibility and authority to
bull Identify and record problems relating to ltBusiness Unitgtrsquos deliverables bull Initiate action to prevent the occurrence of nonconformities relating to
ltBusiness Unitgtrsquos products processes and quality system bull Initiate recommend or provide solutions through designated channels bull Verify the implementation of solutions bull Control further processing delivery or installation of nonconforming product
until the deficiency or the unsatisfactory condition has been corrected
DOCUMENT NUMBER 99-9999 PAGE 18 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
553 Personnel responsible for quality implementation The responsibility authority and interrelationship of all personnel who manage perform and verify work are defined by procedures within the various departments and functional work groups in organizational charts and in Appendix 101 Key Organizational Responsibilities The responsibilities for the ltBusiness Unitgt Director and the ltBusiness Unitgt ISO Management Representative appear in the table below
This person is responsible and accountable for
ltBusiness Unitgt Director
bull Overall management of the business including ltBusiness Unitgtrsquos quality management system as defined in ltBusiness Unitgtrsquos quality manual
ltBusiness Unitgt ISO Management Representative
bull Reviewing ltBusiness Unitgtrsquos quality management system and reporting the findings to management staff
bull Maintaining the effectiveness of ltBusiness Unitgtrsquos quality management system by adapting it to fit changing circumstances
bull Ensuring that functional work groups are proactive when probable instances of nonconformity exist
bull Reporting to ltBusiness Unitgt management staff if resources are inadequate for maintaining an effective internal quality audit program
bull Maintaining contact with the Registering Authority bull Providing ltBusiness Unitgt management staff with
updates on the findings of quality audits and assessments and with progress reports on plans for corrective action that result from the findings of these audits and assessments
bull Ensuring the promotion of awareness of customer requirements throughout the organization
bull Performing the duties of a management representative as defined in ISO 90012000
56 Management Review 561 Frequency
ltBusiness Unitgt management staff periodically review the ltBusiness Unitgt quality management system to ensure its continuing suitability adequacy and effectiveness The reviews assess opportunities for improvement and the need to incorporate improvements in ltBusiness Unitgtrsquos quality management system including changing ltBusiness Unitgtrsquos quality policy and quality objectives The review occurs at least once a year but may occur more often based on the performance of the quality management system and business needs
DOCUMENT NUMBER 99-9999 PAGE 19 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
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562 Review items Review items at any one meeting vary depending on importance frequency of meetings and whether the meetings are attended by ltBusiness Unitgt management staff or by another appropriate level of management ltBusiness Unitgt management staff use these meetings to address over the course of a year the following performance and improvement opportunities
bull Results of audits bull Customer feedback bull Process performance and product conformity bull Status of preventive and corrective action bull Follow-up actions from previous management reviews bull Planned changes that could affect the quality management system bull Recommendations for improvement
563 Review outcome The outcome of a review includes actions related to
bull Improvement of the effectiveness of the quality management system and its processes
bull Improvement of deliverables related to requirements bull Resource needs
Results of the reviews are recorded and required actions (ARs) are assigned to responsible parties for follow-up actions The status of ARs is tracked to ensure successful and timely completion
6 Resource Management ltBusiness Unitgt determines and provides the resources needed to
bull Implement and maintain the quality management system and continually improve its effectiveness
bull Enhance customer satisfaction
61 Assignment of Personnel Personnel performing work affecting ltBusiness Unitgt deliverables are deemed competent on the basis of their appropriate education skills experience and training Appropriate departments and functional work groups maintain records documenting employeesrsquo competencies
DOCUMENT NUMBER 99-9999 PAGE 20 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
62 Competence Awareness and Training 621 Commitment to training
ltBusiness Unitgt management staff is committed to employee training as a way of ensuring that personnel
bull Have the knowledge skills tools and techniques required to perform their jobs and initiate improvements and innovations
bull Understand the potential consequences of not following procedures bull Are aware of the relevance and importance of their activities and how they
contribute to the achievement of ltBusiness Unitgtrsquos quality objectives
This commitment to training extends to newly recruited personnel and personnel transferred to new assignments
622 Identifying competency needs and developing training schedules Each functional work group is responsible for
bull Determining the necessary competence for personnel performing work affecting deliverables by analyzing job requirements and an individualrsquos current qualifications and career development goals
bull Developing and regularly reviewing training plans and schedules bull Arranging training or taking other actions to satisfy competency needs of
personnel bull Ensuring that training or other actions continue to be appropriate throughout an
individualrsquos tenure in the work group
623 Technical training and evaluation A technical training group coordinates and facilitates the instruction of ltBusiness Unitgt personnel who require additional technical skills as required by ltBusiness Unitgt business and training needs Training may occur on the job in a formal classroom setting or off-site at a customerrsquos or supplierrsquos facility The training group regularly evaluates training activities to ensure that they are fulfilling the requirements of personnel and the needs of ltBusiness Unitgt
Individual functional groups also evaluate their training needs These needs may change because
bull An employee is reassigned promoted or assumes additional responsibilities bull A new employee is hired bull Customer requirements change bull A new structure system process or procedure is implemented bull A specific performance problem is identified
DOCUMENT NUMBER 99-9999 PAGE 21 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
624 Training records Personnel competency needs are documented in departmental andor individual employee training plans Qualified trainers and facilitators carry out the training Records of an individualrsquos training and qualifications (including copies of licenses and certifications as appropriate) are maintained
63 Infrastructure ltCompanygt provides the infrastructure ltBusiness Unitgt needs to achieve conformity to requirements for deliverables including
bull Buildings workspace and associated utilities bull Process equipment both hardware and software bull Supporting services such as transport facilities and information and communication
technology
Southwest Regional Site Materials and Services (SMS) provisions and maintains buildings workspace and associated utilities Specifically SMS
bull Installs qualifies operates and maintains process support facilities bull Monitors the performance of facilities support equipment associated with product
manufacturing bull Provides preventive and corrective maintenance of facilities support and monitoring
equipment
64 Work Environment ltBusiness Unitgt management staff with support from ltCompanygt Site Environmental Health and Safety (EHS) is committed to providing a suitable work environment
The following human factors affect the work environment
bull Creative work methodologies such as telecommuting bull Opportunities for professional and personal development through programs such as
ERSA (Employee Relations Self-Assessment) bull Opportunities for greater involvement within ltBusiness Unitgt and outside in the
community through programs such as ltCompanygtrsquos Itrsquos a Great Place to Work bull Ergonomics bull Workplace location bull Safety rules and guidance bull Use of protective equipment
DOCUMENT NUMBER 99-9999 PAGE 22 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
The following physical factors affect the work environment
bull Cleanliness bull Hazardous substances and situations bull Air flow temperature humidity and pollution bull Lighting bull Noise and vibration
7 Product Realization ltBusiness Unitgtrsquos manufacturing packaging technology development consists of five phases associated activities and ldquoRevrdquo (Revision) levels
bull Path Finding Assembly and test and silicon technology optimization begins during this phase Silicon and packaging technology roadmaps are synchronized and the strategic assembly technology direction is determined The Technology Architecture Plan (TAP) is published
bull Definition The packaging technology envelope is defined and aligned with business and product needs during this phase The product is formally added to the ltBusiness Unitgt roadmap and the product Package Design Requirements Document (PDRD) is initiated Among the controlled documents that are released are the Product Divisionrsquos Package Product Requirements Document (PRD) the initial Technology Target Specification (TTS) which defines the requirements for a package technology the initial design rules and the initial Technology Performance Specifications (TPSs)
bull Discovery The assembly and test process materials piece-parts and equipment are designed to satisfy the packaging technology envelope lead product requirements and design rules during this phase A Plan of Record (POR) baseline process is established
bull Development The baseline process is defined During this phase the focus is on manufacturing stability and capability and the analysis of data related to manufacturability yield and reliability as well as EHS (environmental health and safety) data related to equipment materials and waste streams Process specifications are written and change control is implemented
bull Deployment Revenue product begins to ship and the factory ramps to high-volume manufacturing during this phase which is normally defined as the period from Technical Certification to Factory Certification or High-Volume Manufacturing (HVM) Certification (When Simultaneous Technical Certification [STC] methodology is employed Technical Certification and HVM Certification occur simultaneously) Continual focus is on yield and manufacturability improvements The Development Manufacturing Line transfers the process to the production factory
DOCUMENT NUMBER 99-9999 PAGE 23 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
The following figure represents the five phases of ltBusiness Unitgtrsquos manufacturing packaging technology development that are described in the preceding paragraphs The figure also defines the scope of ltBusiness Unitgtrsquos ISO 90012000 certification The scope starts with the initial publication of the Technology Target Specification and ends with High-Volume Manufacturing Certification when the packaging process has been duplicated in the receiving factory and the factory assumes responsibility for running and sustaining the process
Path-Finding Definition Discovery Development Deployment
TechnologyTargetSpecification
High-VolumeManufacturing
Certification
TechnologyCertification
Plan ofRecordand
Non-CPU Scope of ISO Certification
71 Planning of Product Realization 711 Creating product-specific quality plans
ltBusiness Unitgt creates product-specific quality plans for product realization processes and for product verification and validation activities These plans are consistent with the other requirements of ltBusiness Unitgtrsquos quality management system
In creating product-specific quality plans ltBusiness Unitgt determines
bull Quality objectives and requirements for the deliverable bull The need to establish processes documents and provide resources specific to
the deliverable bull Required verification validation monitoring inspection and test activities
specific to the deliverable bull Product acceptance criteria bull Records needed to provide evidence that the realization processes and resulting
deliverable fulfill requirements
712 Quality plan documentation ltBusiness Unitgt documents its plans for realization processes and for verification and validation activities in product drawings and specifications material or process flow diagrams process flowcharts setup sheets verification and validation reports work orders lot travelers inspection and test procedures and similar documents that define the manner of production and specify the inspection and test programs for given products Collectively these documents comprise the product-specific quality plan
DOCUMENT NUMBER 99-9999 PAGE 24 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
72 Customer-Related Processes 721 Determination of requirements related to deliverables
ltBusiness Unitgt does not identify requirements initiated by external customers rather a corporate organization determines them in accordance with documented procedures The procedures ensure that the following items are determined
bull Requirements specified by the customer including requirements for delivery If customer requirements differ from standard ltCompanygt products a corporate mediator resolves the differences
bull Requirements and technologies not stated by the customer but necessary for specified use or application
bull Statutory and regulatory requirements related to the product bull Any additional requirements determined by corporate
These requirements are communicated to ltCompanygt divisions fabrication sites and subsequently ltBusiness Unitgt
Requirements may also be initiated by internal customers who want to have ltBusiness Unitgtrsquos processes applied to their design concepts Design concepts are systematically analyzed to identify customer requirements
722 Review of requirements related to deliverables ltBusiness Unitgt reviews requirements related to deliverables prior to the commitment to supply deliverables to customers The review process ensures that
bull Product and technology requirements are understood bull Requirements differing from those previously expressed are resolved bull Requirements are confirmed before acceptance bull ltBusiness Unitgt can meet the defined requirements
Review results and action items are maintained
Requirements for deliverables are defined in terms of frequency power die size device speed volumes delivery dates and other factors They are communicated to responsible departments and functional work groups within ltBusiness Unitgt using various methods including
bull Technology Target Specifications bull Module Target Specifications (MTSs) bull Design rules bull Technology Performance Specifications (TPSs) bull Equipment specifications bull Material specifications
DOCUMENT NUMBER 99-9999 PAGE 25 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
bull Package Design Requirements Documents (PDRDs) bull Bills of Materials (BOMs) bull Plan It bull Meeting minutes bull Scientific record books
When requirements for deliverables change ltBusiness Unitgt ensures that the relevant documents are amended and that relevant personnel are made aware of the changes
723 Customer communication ltBusiness Unitgt has implemented effective processes for communicating with its customers These customers may be other ltCompanygt organizations Communications include but are not limited to the following
bull Product information bull Inquiries bull Order handling bull Customer feedback
73 Design and Development 731 Design and development planning
ltBusiness Unitgt plans and controls design and development of its products Planning activities determine
bull Design and development stages bull Review verification and validation that are appropriate to each design and
development stage bull Responsibilities and authorities for design and development
ltBusiness Unitgt manages interfaces between different groups involved in design and development to ensure effective communication Planning output is updated as the design and development progresses
732 Design and development inputs ltBusiness Unitgt ensures that inputs relating to requirements for deliverables are determined and records maintained Inputs may include
bull Functional and performance requirements bull Applicable statutory and regulatory requirements bull Where applicable information derived from previous similar designs bull Other requirements essential for design and development
Qualified personnel review the requirements for adequacy and completeness and resolve any issues
DOCUMENT NUMBER 99-9999 PAGE 26 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
733 Design and development outputs ltBusiness Unitgt ensures that the outputs of design and development are in a format suitable to manufacturing and capable of verification against design and development input These outputs generally consist of
bull PDRDs bull Design rules bull iTech files bull Design library bull Vendor Design Approval (VDA) bull SPEED BOM specification bull Netlistpin map
The outputs of design and development (baseline) are approved prior to release to ensure that they
bull Meet input requirements for design and development bull Provide appropriate information for purchasing and production operations bull Contain or reference product acceptance criteria bull Specify the characteristics of the product that are essential for its safe and
proper use
734 Design and development review At suitable stages individuals involved with product design and development meet to
bull Evaluate the ability of the results of design and development to fulfill requirements
bull Identify any problems and propose necessary actions
Review results and action items are maintained
735 Design and development verification Design and development verification is the process by which individuals involved with design and development demonstrate that outputs have satisfied the design and development input requirements Verification provides a preliminary assessment of the packagersquos manufacturability
ltBusiness Unitgt has documented procedures that establish the points at which verification activities are performed Verification records and action items are maintained
736 Design and development validation Design and development validation is the process by which individuals involved with product design and development demonstrate that the resulting product is capable of fulfilling the requirements for the specified use or application
DOCUMENT NUMBER 99-9999 PAGE 27 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ltBusiness Unitgt has documented procedures that establish when in the design and development process validation is performed Validation records and action items are maintained
737 Control of design and development changes Authorized ltBusiness Unitgt personnel identify document review and approve all design and development changes before implementation Records of the results of the change review and action items are maintained
74 Purchasing Purchases and services that impact the quality of products delivered to ltBusiness Unitgt customers are strictly controlled The type and extent of control applied to the supplier and the purchased product are dependent on the effect of the purchased product on subsequent product realization or the final product Controls are exercised by departments inside and outside ltBusiness Unitgt depending on the purchased product or service
741 Purchasing process ltBusiness Unitgt controls its purchasing processes to ensure that direct and indirect materials
bull Conform to requirements bull Reach manufacturing without interruption bull Are procured from approved suppliers
The responsible commodity management team evaluates and selects suppliers on the basis of their ability to meet ltBusiness Unitgtrsquos requirements including as applicable having a quality management system and meeting any stated product- or service-specific quality assurance requirements
The responsible commodity team performs subsequent reevaluations at prescribed intervals using methods including but not limited to those in the following list
bull A formal assessment process of the supplierrsquos capability to supply products andor services
bull Analysis of data in relation to key parameters for example delivery performance and material rejects
bull Feedback received bull Evaluation at the time of subcontract renewal
Evaluation records and action items arising from the evaluation are maintained
DOCUMENT NUMBER 99-9999 PAGE 28 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
742 Purchasing information ltBusiness Unitgt ensures that its purchasing documents are approved prior to submitting them to the supplier During the approval process information relating to the particular purchase is checked for accuracy and adequacy of the specified requirements Purchasing information may include
bull Drawings bull Specifications bull References to part numbers and descriptions bull Requirements for approval of product procedures processes and equipment bull Requirements for qualification of personnel bull Verification arrangements at the supplierrsquos premises and method of product
release bull Supplier quality management system requirements
ltBusiness Unitgt maintains records of all its purchasing documents
743 Verification of purchased product ltBusiness Unitgt has established and implemented inspection and other activities necessary for ensuring that purchased product meets specified purchase requirements
When the applicable contract with the supplier allows ltBusiness Unitgtrsquos representatives may audit the supplierrsquos premises Also when specified under contract and allowable under the contract with ltBusiness Unitgtrsquos suppliers ltBusiness Unitgtrsquos customers or their representatives will be afforded the opportunity to visit the supplierrsquos premises to perform verification
75 Production Provision 751 Control of production operations
ltBusiness Unitgt plans and carries out production operations under controlled conditions Controlled conditions include as applicable
bull Availability of information that describes the characteristics of the product bull Availability of work instructions at points of use bull Use of suitable equipment bull Availability and use of measuring and monitoring devices bull Implementation of monitoring and measurement activities bull Implementation of release delivery and any applicable post-delivery activities
7511 Control of processes and equipment The processes and equipment used to produce new package technology are initially qualified under controlled conditions Platform managers define the transfer requirements for high-volume manufacturing
DOCUMENT NUMBER 99-9999 PAGE 29 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
The methods used to qualify equipment purchased to support increasing product demand are described in procurement specifications andor contracts Additional equipment characterization requirements are defined in Change Control Board (CCB) documents
7512 Process sequence and recipes The procedures and recipes for each process step are documented in controlled documents which typically include the following
bull Individual process operating specifications bull Bills of materials (BOMs) bull Basic product specifications (BPSs) bull Special customer specifications (S-specs) bull Online Summary of Electrical Test (OSET)
The correct production sequences are controlled and planned using WorkStream Information contained in WorkStream includes the product routes operation numbers processing data and other information necessary to support the manufacturing process The progress of a product or group of products through a production route is controlled and monitored in WorkStream WorkStream is accessible using computer terminals located throughout the factory
7513 Process change controlprocess improvement Changes to continually improve qualified processes testing equipment or indirect and direct materials are documented and controlled by the appropriate CCB To maintain the integrity of the process ltBusiness Unitgt verifies the resulting output to ensure that the instituted change has the desired effect
7514 Statistical process control Where appropriate statistical process control (SPC) is used on key process parameters and quality characteristics Response flow checklists (RFCs) to correct out-of-control conditions are used where appropriate The details of the SPC system and other monitors are documented in individual process specifications
752 Validation of processes for production Validation of processes for production demonstrates the ability of processes to achieve planned results At appropriate intervals in the realization process ltBusiness Unitgt validates processes where
bull Subsequent monitoring or measurement cannot verify the resulting output bull Deficiencies in the product may become apparent only after the product is in
use
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IF PRINTED ndash REFERENCE COPY
ltBusiness Unitgt validation arrangements of these processes include as applicable
bull Defined criteria for review and approval of the processes bull Approval of equipment and qualification of personnel bull Use of specific methods and procedures bull Records requirements bull Revalidation
753 Identification and traceability ltBusiness Unitgt identifies where appropriate the product by suitable means throughout product realization and it identifies the product status with respect to monitoring and measurement requirements as described below
7531 Identification and traceability control ltBusiness Unitgt maintains product identification and traceability throughout product realization using a combination of the following methods
bull Physical segregation bull Fab lot number bull Lot travelers (Assembly Test Process Orders [ATPOs] or Finish Process
Orders [FPOs]) bull WorkStream routes bull Product package marking bull Substrate Lot Identifiers (SLIs)
The automated shop floor control system WorkStream controls product routing and traceability WorkStream routes are programmed to prevent product from being moved to a future operation until all processing and data collection at the current operation are complete This control process applies to production lots nonstandard flow products which are processed using specialized routes and die sales which are normal product processed through a partial assembly route in accordance with customer request WorkStream can be used to trace lots currently in the factory to a specific location or operation in the factory Records pertaining to lot processing (ATPOFPO) are retained
Production lots are physically segregated from each other through the use of approved carts A lot is carried on a designated cart (or carts) and the cart carries only one lot to maintain traceability and lot integrity
7532 Monitoring and measurement status Lot travelers (ATPOs and FPOs) and WorkStream are used to indicate the status of product within the overall process flow Manufacturing personnel record the measurement and monitoring status of each lot on the appropriate traveler and enter the data into WorkStream
DOCUMENT NUMBER 99-9999 PAGE 31 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Product that has been inspected and has passed the defined quality criteria is moved to the next operation Rejected product is physically separated from acceptable product whenever possible If physical separation is not yet possible the rejected product is clearly identified as reject product and disposed of according to the governing procedure Product that has been placed on hold for production-related problems is identified as ldquoon holdrdquo and cannot be processed further until its disposition is determined
754 Customer property ltBusiness Unitgt identifies verifies and protects property and other assets owned by customers and other interested parties while the property is under its control Such property may be provided for use or incorporation into an ltBusiness Unitgt deliverable
Property that is lost damaged or does not meet specification is reported to the customer and records are maintained
755 Preservation of product ltBusiness Unitgt has processes that preserve conformity of product and constituent product parts during internal processing and delivery to the intended destination ltBusiness Unitgt personnel are responsible for handling product inside the factory and for delivery to the Arizona Distribution Center (ADC) ADC is responsible for packaging and handling of finished product
Southwest Regional Site Materials and Services monitors direct materials from point of receipt through storage until it is issued to ltBusiness Unitgt manufacturing Supplier packaging is maintained as long as possible to ensure proper handling and storage Perishable material is coded with expiration dates Indirect materials are coded with part numbers and revision levels to ensure that correct revision level materials are being used in manufacturing
ltBusiness Unitgt product is assembled under appropriate environmental control to prevent contamination deterioration and damage from electrostatic discharge Use of automated process equipment and associated carriers minimizes the potential for damage due to material handling
ltBusiness Unitgt packaging and shipping standards conform to corporate drawing specifications Packaging supplies are procured through corporate-contracted suppliers
76 Control of Monitoring and Measuring Devices 761 Introduction
ltBusiness Unitgtrsquos processes ensure that monitoring and measurement activities are carried out in a manner that is consistent with monitoring and measurement requirements
ltBusiness Unitgt controls calibrates and maintains monitoring and measuring devices needed to provide evidence of conformity of product to determined
DOCUMENT NUMBER 99-9999 PAGE 32 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
requirements Manufacturing and support organizations deliver to the Site Calibration Standards Lab measuring equipment that either needs adjustment or is due for calibration on or before the calibration due date Every organization that comes into contact with measuring equipment has procedures to protect the equipment from damage and deterioration during handling maintenance and storage
Monitoring and measuring devices subject to calibration include but are not limited to
bull Measurement and test equipment (MampTE) bull Analytical in-process inspection equipment bull Final test equipment bull Computer software used in the monitoring and measurement of specified
requirements
ltBusiness Unitgt preventive maintenance and calibration procedures also apply to monitoring and measuring devices used by suppliers in the Supplier Support Program (SSP) and by other contractors who actively support the factory
762 Calibration safeguards identification status and records ltBusiness Unitgt safeguards measuring equipment from adjustments that would invalidate measurement results Measuring equipment subject to calibration control is uniquely identified Calibration frequency is documented and controlled by the Calibration Scheduling System or other appropriate system Records and results of calibration and maintenance performed on each piece of equipment are maintained as specified by the supporting group and factory requirements Calibration status appears on a sticker or label affixed to the equipment or in a readily accessible database or record
763 Calibration methods When performing calibration qualified ltBusiness Unitgt personnel use procedures that identify the measurements to be made the accuracies required and the calibration settings The measuring equipment used is capable of the precision and accuracy requirements and the uncertainty of each measurement within specified limits
Measuring equipment is calibrated or verified at specified intervals or prior to use as applicable against measurement standards traceable to international or national measurement standards Where no such standards exist the basis used for calibration or verification is recorded
764 Corrective action ltBusiness Unitgt initiates appropriate action if measuring equipment is found to be out of tolerance or in an overdue condition Appropriate action may include but is not limited to frequency validity and product risk reviews as described below Records of the results of action taken are maintained and reviewed
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IF PRINTED ndash REFERENCE COPY
7641 Out-of-tolerance equipment for userowner and calibrating departments When measuring equipment is found in an out-of-tolerance condition the using department is notified The notification includes but is not be limited to all associated measurement data Departments notified of an out-of-tolerance device evaluate the impact and possible acceptance of nonconforming product or services by performing a Disposition Review Board (DRB) The Quality Systems Engineer generates the DRB in SPEED
Important No DRB is required if an out-of-tolerance condition occurs during initial (first) equipment calibration performed by the Site Calibration Standards Lab
7642 Overdue equipment for userowner and calibrating departments When measuring equipment is found in an overdue condition the using department is notified The notification includes but is not limited to all associated scheduling data Departments notified of an overdue device evaluate the impact by performing a Process Trouble Report (PTR) The Quality Systems Engineer generates the PTR in SPEED
8 Measurement Analysis and Improvement 81 Planning Monitoring Measurement and Improvement Activities
ltBusiness Unitgt plans and implements the monitoring measurement analysis and improvement processes needed to
bull Demonstrate conformity of processes and product bull Ensure conformity of the quality management system bull Continually improve the effectiveness of the quality management system
ltBusiness Unitgt establishes the applicable methods including statistical techniques and the specific equipment used for measuring processes and products
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IF PRINTED ndash REFERENCE COPY
82 Monitoring and Measurement 821 Customer satisfaction
ltBusiness Unitgt gathers analyzes and monitors information relating to customer perception of ltBusiness Unitgtrsquos performance ltBusiness Unitgt uses the sources of customer satisfaction information to determine if the organization is meeting the needs and expectations of ltBusiness Unitgtrsquos customers Results are reported to the ltBusiness Unitgt management staff as part of the management review process and records and action items are maintained
822 Internal and external audits ltBusiness Unitgt conducts internal audits at planned intervals in all areas of the organization where the quality of deliverables to the customer is affected ltBusiness Unitgt also facilitates second-party audits from Corporate Quality Assessment and third-party audits from the Registering Authority These audits
bull Verify compliance of the quality management system to product realization plans the requirements of ISO 90012000 and internal specifications as appropriate and the quality management system requirements established by ltBusiness Unitgt
bull Determine whether the quality management system has been effectively implemented and maintained
bull Help drive continual improvement throughout ltBusiness Unitgt
8221 Quality audit implementation Quality system audits are the defined responsibility of the Quality Systems Department Audits are
bull Carried out annually or as needed in line with documented procedures and responsibilities Audit frequency is based on business needs andor maturity system
bull Performed in a manner that ensures objectivity and impartiality of the audit process Auditors do not audit their own work
bull Defined planned and scheduled on the basis of the status and importance of the activities and areas to be audited as well as on the results of previous audits
In addition to internal audits the manufacturing floor performs self-audits annually or as needed
8222 Audit results follow-up and records The results of audits are formally recorded along with timely correctivepreventive action and the time frame agreed on by personnel having responsibility in the areas audited The effectiveness of the correctiveprevention action is reviewed as needed with personnel independent from the audited areas either during a subsequently scheduled audit or randomly
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IF PRINTED ndash REFERENCE COPY
The status and effectiveness of corrective and preventive actions as well as audit results and trends are assessed and reviewed as part of the management review process
8223 Continual improvement Audit and assessment results are analyzed to identify root causes of problems Organization-wide issues are identified and presented to management The approach ensures the continual improvement of the quality management system while it mitigates the recurrence of problems and nonconformities
823 Monitoring and measurement of processes At pertinent stages of the realization process ltBusiness Unitgt monitors and where applicable measures the performance of its processes Records and action items are maintained
Measures of process performance that may be incorporated into various realization processes include the following indicators
bull Capability bull Cost allocation and reduction bull Cycle time or throughput bull Measurable aspects of dependability bull Yield bull Effectiveness and efficiency of people bull Reaction time bull Utilization of technologies bull Waste reduction
824 Monitoring and measurement of deliverables
At pertinent stages of the realization process ltBusiness Unitgt monitors and where applicable measures product characteristics Verification (inspection) records and the test history of each production lot are maintained in WorkStream Records are also maintained as specified by the relevant documentation including the name of the person authorizing release of the deliverable
83 Control of Nonconforming Product ltBusiness Unitgt ensures that nonconforming product is identified and controlled to prevent its unintended use or delivery Nonconforming data are collected and analyzed and records and action items are maintained
831 Disposition Review Board A DRB is convened to confirm that questionable product is normal or indistinguishable from normal and to determine the disposition of such product A
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IF PRINTED ndash REFERENCE COPY
DRB is required when routine dispositioning procedures do not specify the appropriate disposition
832 Material Review Board A Material Review Board (MRB) is convened to evaluate the shipment of nonconforming product Nonconforming product is shipped only with the consent of a Quality and Reliability (QampR) engineer the customer andor Product Division
84 Analysis of Data ltBusiness Unitgt identifies collects and analyzes appropriate data to
bull Demonstrate the effectiveness of the quality management system bull Evaluate improvement and performance opportunities
85 Improvement 851 Continual improvement
ltBusiness Unitgt plans and manages the processes necessary for the continual improvement of its quality management system
852 Corrective and preventive actions ltBusiness Unitgt documents and follows processes that review nonconforming product and evaluates the need for correction and preventive actions The results of corrective and preventive actions taken are recorded and reviewed
Examples of ltBusiness Unitgt processes that may initiate corrective and preventive actions are
bull Management review of quality systems bull Internal and external audits and self-audits bull Incoming material quality control inspections bull Dispositioning of nonconforming product including DRBs and MRBs bull Yield review and low-yield analysis bull Customer feedback including Functional Analysis Correlation Requests
(FACRs) bull External Administrative Customers Issues (EACIs) bull Customer Quality Incident Report (CQIR)
853 Customer feedback system ltBusiness Unitgt sometimes receives feedback from ltCompanygtrsquos customers (through the ltCompanygt Quality Support Center) in the form of FACRs and EACIs ltCompanygtrsquos Customer Quality Engineers may raise awareness of certain high-impact issues by generating a CQIR
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IF PRINTED ndash REFERENCE COPY
854 Corrective action tracking The coordinatorowner for each process that is part of the formal corrective-preventive action system is responsible for tracking corrective and preventive actions
855 Correctivepreventive action implementation Implementation of corrective and preventive actions is prioritized as necessary based on factory requirements and customer expectations Corrective and preventive actions that require process changes are reviewed and approved for implementation by the appropriate Process Change Control Board (PCCB) The results of actions taken are recorded
856 Correctivepreventive action escalation Any issues identified within the formal correctivepreventive action system that require escalation due to priority risk or resourcing may be escalated using any of the following people or systems
bull Platform manager bull Department manager bull Manufacturing shift manager bull Quality and Reliability Manager bull ISO Management Representative bull Management review process bull Other communication forums as appropriate
9 Revision History
Rev Date Description Initiator
08 101298 Renew spec without content changes ltNamegt
09 2599 Complete rewrite reformat to comply with governing spec 7-section formatting
ltNamegt
10 4299 CN ndash To comply with ISO audit finding in development of a more robust and closed loop system for dealing with out-of-tolerance and overdue measurement and test equipment that require calibration from the site(s) Standard Calibration Lab
ltNamegt
11 52699 CN ndash Clarify when a DRB should not occur ltNamegt
12 021400 CN ndash Rewrite ltNamegt
13 101300 Complete rewrite using new template to comply with ISO 90012000
ltNamegt
DOCUMENT NUMBER 99-9999 PAGE 38 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 101 Key Organizational Responsibilities
The responsibility authority and interrelationship of all personnel who manage perform and verify work are defined in organizational charts by procedures within the various organizations focus areas and functional work groups and in the following matrix
Important
bull Refer to 553 for a description of the responsibilities assigned to the ltBusiness Unitgt Director and the ltBusiness Unitgt ISO Management Representative
bull Organizations and focus areas in rows bordered by dashed lines are outside ltBusiness Unitgt but provide specified support functions
Organization Focus Areas
Roadmap and Business Process Management (RBPM)
bull Product and Technology Integration bull CPU Packaging and Enabling Roadmaps bull Technology Assessments and Communications bull Package Technology Management and Capability Roadmaps
Design Process Development (DPD)
bull Design Tool Development bull ThermalMechanical Tools and Analysis bull Electrical Modeling and Analysis bull Mechanical Design and Integration bull Package Design and Integration bull Design Processes
Platform Materials and Enabling Development (PMED)
bull Platform Integration bull Materials bull Enabling bull Substrate Assembly Subcontractors
Module Engineering bull Process Engineering bull Process Change Control Board
DOCUMENT NUMBER 99-9999 PAGE 39 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Organization Focus Areas
Automation bull Equipment Integration bull Engineering Analysis bull Shop Floor Control bull Infrastructure bull Planning and Logistics Group (PLG) bull Test Automation bull Change Requests bull Change Control Board bull MDT bull Operations
Factory Operations bull Manufacturing bull Manufacturing Systems bull Industrial Engineering bull Build Logistics
Organizational Effectiveness Programs
bull Organizational Development bull Salaried Non-ExemptExemptFirst Line Management (FLM)
Development bull Mentoring bull Embedded Staffing and Sourcing bull Statistical Applications bull Factory Support bull Peer Training Systems bull Business Practices bull Safety bull Employee Relations Self-Assessment (ERSA) bull Quality Systems Audit bull Document Management Information Services bull Learning Technologies Integration and Validation
Quality and Reliability (QampR)
bull Platform and Enabling Quality and Reliability Engineering (QRE)
bull Materials Analysis bull Failure Analysis bull Fault Isolation bull Product QRE bull Customer and Sustaining Engineering
Quality and Reliability Engineering Support
bull Product reliability stress bull Preventive maintenance and calibration of equipment and
tools
DOCUMENT NUMBER 99-9999 PAGE 40 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Organization Focus Areas
Product Engineering
bull Product sample and early revenue requirements management bull Primary interface to Product Division bull Division to Virtual Factory coordination bull Product silicon test software (Test Change Control Board
Component test Burn-in PC Platform Validation) Southwest Regional Site Materials and Services (SMS)
bull Process support facilities bull Facilities support equipment bull Preventive and corrective maintenance of facilities support
and monitoring equipment
DOCUMENT NUMBER 99-9999 PAGE 41 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 102 ISO 90012000ltBusiness Unitgt Quality Manual Matrix
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
12 Application 421 551 7
4 Quality management system 1 41 General requirements 1 42 Documentation requirements 43 421 General 43 422 Quality manual 43 44
423 Control of documents 432 44 45 46
424 Control of quality records 3 433 444 45 46 563 61 624 711 722 734 735 736 737 741 742 752 762 764 82 852 855
5 Management responsibility 5 51 Management commitment 51 553 56 6 101
52 Customer focus 52 72
53 Quality policy 53 552 561
54 Planning 54 541 Quality objectives 541 542
542 Quality management system planning 46 542 6 71 731 81 851
55 Responsibility authority and communication 55 551 Responsibility and authority 531 541 551 552 553 56
101 552 Management representative 553 553 Internal communication 533 553 62 101 56 Management review 56 561 General 443 542 561 562 Review input 562 821 8222 852 856
lowastlowastlowastlowast Boldface = Strong relationship between the ltBusiness Unitgt Quality Manual and the ISO 90012000 clause
DOCUMENT NUMBER 99-9999 PAGE 42 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
563 Review output 563 46
6 Resource management 6 61 Provision of resources 51 6 62 Human resources 61 62
621 General 51 61 62
622 Competence awareness and training 46 62
63 Infrastructure 63 64 Work environment 64 7 Product realization 7 71 Planning of product realization 542 46 6 71 722 733 735
736 81
72 Customer-related processes 72 721 Determination of requirements related to
the product
52 721
722 Review of requirements related to the product
46 722
723 Customer communication 723 853
73 Design and development 73 731 Design and development planning 542 731 732 Design and development inputs 46 732 733 Design and development outputs 733 75
734 Design and development review 46 734
735 Design and development verification 46 735 736 Design and development validation 46 736 737 Control of design and development
changes
46 737
74 Purchasing 74 741 Purchasing process 46 741 84
742 Purchasing information 46 742 743 Verification of purchased product 743 75 Production and service provision 75
DOCUMENT NUMBER 99-9999 PAGE 43 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
751 Control of production and service provision
751
752 Validation of processes for production and service provision
46 623 752
753 Identification and traceability 46 753 83
754 Customer property 754 755 Preservation of product 755 76 Control of monitoring and measuring devices 46 721 76 83
8 Measurement analysis and improvement 8 81 General 542 71 81 82
82 Monitoring and measurement 82 821 Customer satisfaction 562 821 853
822 Internal audit 46 562 822 84 851
823 Monitoring and measurement of processes
46 823 84
824 Monitoring and measurement of product 46 824 83 84 83 Control of nonconforming product 83 84
84 Analysis of data 562 741 821 8223 823 824 83 84
85 Improvement 85 851 Continual improvement 531 54 56 8223 84 851
852
852 Corrective action 46 764 85
853 Preventive action 46 85
DOCUMENT NUMBER 99-9999 PAGE 44 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 103 ltBusiness Unitgt Quality ManualQuality Management System Documentation
Matrix The table below lists the sections by number and title of the ltBusiness Unitgt Quality Manual along with the applicable quality management system documentation associated with the quality manual (QM) sections
Sec QM Section Title Quality Management System Documentation
1 Purpose
2 Scope
3 Applicable Documents
4 General 41 Definitions 99-9999 ltBusiness Unitgt Quality Manual 42 ltBusiness Unitgt
Profile NA
43 Quality Management System Documentation
99-9999 ltBusiness Unitgt Quality Manual 99-9999 Departmental Document Control Policies and
Procedures 44 Quality Manual 99-9999 ltBusiness Unitgt Quality Manual
99-9999 Distribution of Controlled Documents 99-9999 DMIS ldquoltCompanygt Confidentialrdquo Requirements
45 Control of Documents
99-9999 Document Management Information Services Governing Spec for 99-XXXX SECC Documents
99-9999 Document Management Information Services Policies and Procedures for ltBusiness Unitgt Series Specifications
99-9999 Departmental Document Control Policies and Procedures
99-9999 Distribution of Controlled Documents 99-9999 DMIS ldquoltCompanygt Confidentialrdquo Requirements
46 Control of Quality Records
99-9999 Virtual Factory Quality Records Retention PoliciesProcedures
5 Management Responsibility 51 Management
Commitment 99-9999 Departmental Document Control Policies and
Procedures 52 Customer Focus 53 Quality Policy 99-9999 ltBusiness Unitgt Quality Manual 54 Planning
DOCUMENT NUMBER 99-9999 PAGE 45 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
55 Responsibility Authority and Communication
99-9999 ltBusiness Unitgt Quality Manual
56 Management Review 99-9999 ltBusiness Unitgt Management Review Policy and Procedure
6 Resource Management 61 Assignment of
Personnel
62 Competence Awareness and Training
99-9999 Training Guidelines and Procedures for ltBusiness Unitgt
New Hire Orientation Documentation 63 Infrastructure 64 Work Environment ltBusiness Unitgt Manufacturing Safety Handbook
Office Safety Handbook
7 Product Realization 71 Planning of Product
Realization
72 Customer-Related Processes
99-9999 Change Management Specification Plan It Manual
73 Design and Development
99-9999 AssemblyTest CCB Policies and Procedures 99-9999 Change Management Specification 99-9999 DPD Department Operations Process 99-9999 Software Development Process 99-9999 Product Design Integration Process 99-9999 Enabling Design Process 99-9999 Technology Design Integration Process 99-9999 Design Validation Process 99-9999 Product Package Design Requirements Document
(PDRD) Process Applicable design rules Applicable library standards
74 Purchasing ltBusiness Unitgt Materials Desktop Procedures
DOCUMENT NUMBER 99-9999 PAGE 46 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
75 Production Provision 99-9999 Procurement specification for (Commodity) Materials 99-9999 ltBusiness Unitgt ESD Requirements 99-9999 AssemblyTest CCB Policies and Procedures 99-9999 Traceability and Bottomside Marking Requirements 99-9999 Standard Lot Numbering Specification 99-9999 Virtual Factory Quality Records Retention
PoliciesProcedures 99-9999 Chandler AZ Site Environmental Controls
Specification 99-9999 Unit Integrity Reject Management Specification 99-9999 C4OLGA Traceability Requirements 99-9999 WorkStream Policies and Procedures for C4 OLGA and
FC-PGA 99-9999 C4FC-PGA Class 10000 Cleanroom Protocol Guideline 99-9999 C4FC-PGA Class 100000 Cleanroom Protocol
Guideline 99-9999 OLGA1 OLGA2 INT2 FC-PGA VF and MCM On-
HoldOff-Hold System Procedure 99-9999 Pack Procedure Applicable process operating and other specifications AzLO Desktop Operating Procedures Handling and storage procedures documented in individual specifications Online Summary of Electrical Test (OSET) Product build kits
76 Control of Monitoring and Measuring Devices
99-9999 Arizona Standards Lab Calibration Procedures 99-9999 Measuring Equipment and Calibration Policy 99-9999 Virtual Factory AssemblyTest Manufacturing
Preventive Maintenance and Calibration Spec Individual manufacturing equipment specifications
8 Measurement Analysis and Improvement 81 Planning Monitoring
Measurement and Improvement Activities
DOCUMENT NUMBER 99-9999 PAGE 47 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
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Sec QM Section Title Quality Management System Documentation
82 Monitoring and Measurement
99-9999 Procurement specification for (Commodity) Materials 99-9999 ATMO Spec Template for 08 Series Specs 99-9999 AT Internal Audit Policies amp Procedures for Virtual
Factories 99-9999 AT Self Audit Policies amp Procedures for Virtual
Factories 99-9999 ltBusiness UnitgtATM Quality Audit Corrective Action
Tracking Procedure using Speed 99-9999 FC-PGAINT2 and OLGA VF Inspection Trouble Report
(ITR) Procedures 99-9999 C4 amp FC-PGA VF Material and Disposition Review
Board Procedure 99-9999 Final Visual Inspection Procedure 99-9999 FC-PGAINT2 and OLGA Virtual Factory Final QA
Minimum Lot Acceptance Inspections Requirements and Procedure
99-9999 Quality System Auditing Policy 83 Control of
Nonconforming Product
99-9999 Material and Disposition Review Board procedure 99-9999 Unit IntegrityReject Management Specification 99-9999 OLGA1 and FC-PGA VF Process Trouble Report System 99-9999 Yield Issue Procedures and Guidelines 99-9999 OLGA1 OLGA2 INT2 FC-PGA VF and MCM On-
HoldOff-Hold System Procedure 99-9999 C4 amp FCPGA VF Material and Disposition Review
Board Procedure 84 Analysis of Data 85 Improvement 99-9999 AssemblyTest CCB Policies and Procedures
99-9999 AT Internal Audit Policies amp Procedures for Virtual Factories
99-9999 Excursion (DRBMRBITRPTR) NotificationDocumentation in SPEED ndash Policies and Procedures
99-9999 C4 amp FC-PGA VF Material and Disposition Review Board Procedure
Departmentally controlled procedures for yield management Departmentally controlled procedures for FACRs
DOCUMENT NUMBER 99-9999 PAGE 48 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 104 Abbreviations
ADC Arizona Distribution Center
AR Action Request
ltBusiness Unitgt
ltBusiness Unitgt
ATPO Assembly Test Process Orders
BKM Best known method (work instruction)
BOM Bill of materials
BPS Basic product specifications
CAT Chandler Assembly Test
CCB Change Control Board
CPU Central Processing Unit
CQIR Customer Quality Incident Report
DMIS Document Management Information Services
DRB Disposition Review Board
EACI External Administrative Customers Issue
EHS Environmental Health and Safety
ERSA Employee Relations Self-Assessment
FACR Functional Analysis Correlation Request
FPO Finish Process Order
HVM High-Volume Manufacturing
ITR Inspection Trouble Report (also known as Internal Trouble Report)
ISO International Organization for Standardization
LDC Local desktop control (work instruction)
MampTE Measurement and Test Equipment
MBP Management by Planning
MRB Material Review Board
MTS Module Target Specifications
MUM Monthly Update Meeting
OSET Online Summary of Electrical Test
PCCB Process Change Control Board
DOCUMENT NUMBER 99-9999 PAGE 49 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
PDRD Package Design Requirements Document
POR Plan of Record
PRD Product Requirements Document
PTR Process Trouble Report
PPV PC Platform Validation
QampR Quality and Reliability
RFC Response Flow Checklist
SLI Substrate Lot Identifier
SMS Site Materials and Services
SPC Statistical process control
SPEED System Product Engineering ECO Database
SSP Supplier Support Program
STC Simultaneous Technical Certification
TAP Technology Architecture Plan
TCCB Test Change Control Board
TEI Temporary Engineering Instruction
TMG Technology Manufacturing Group
TPS Technology Performance Specification
TTS Technology Target Specification
VDA Vendor Design Approval
VF Virtual factory
DOCUMENT NUMBER 99-9999 PAGE 2 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Table of Contents 1 Purpose 5
2 Scope 5
3 Applicable Documents 5
4 General 6
41 Definitions 6 42 ltBusiness Unitgt Profile 7
421 ltBusiness Unitgt history 7 422 ltBusiness Unitgt vision 8 423 ltBusiness Unitgt mission statement 8 424 ltBusiness Unitgt values 8
43 Quality Management System Documentation 9 431 ltBusiness Unitgt quality management system 9 432 ltBusiness Unitgt documentation and documentation levels 9 433 Quality records 10
44 Quality Manual 10 441 Classification and control 10 442 Distribution 10 443 Review and revision 11 444 Approval 11
45 Control of Documents 11 46 Control of Quality Records 12
5 Management Responsibility 13
51 Management Commitment 13 52 Customer Focus 13 53 Quality Policy 14
531 ltBusiness Unitgt quality policy 14 532 ltCompanygt mission and quality value statements 14 533 Communicating the ltBusiness Unitgt quality management system to employees 14
54 Planning 14 541 Quality objectives 14 542 Quality management system planning 15
55 Responsibility Authority and Communication 15 551 ltBusiness Unitgt quality management structure 15 552 Deployment responsibilities of management 16 553 Personnel responsible for quality implementation 18
56 Management Review 18 561 Frequency 18 562 Review items 19 563 Review outcome 19
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6 Resource Management 19
61 Assignment of Personnel 19 62 Competence Awareness and Training 20
621 Commitment to training 20 622 Identifying competency needs and developing training schedules 20 623 Technical training and evaluation 20 624 Training records 21
63 Infrastructure 21 64 Work Environment 21
7 Product Realization 22
71 Planning of Product Realization 23 711 Creating product-specific quality plans 23 712 Quality plan documentation 23
72 Customer-Related Processes 24 721 Determination of requirements related to deliverables 24 722 Review of requirements related to deliverables 24 723 Customer communication 25
73 Design and Development 25 731 Design and development planning 25 732 Design and development inputs 25 733 Design and development outputs 26 734 Design and development review 26 735 Design and development verification 26 736 Design and development validation 27 737 Control of design and development changes 27
74 Purchasing 27 741 Purchasing process 27 742 Purchasing information 28 743 Verification of purchased product 28
75 Production Provision 29 751 Control of production operations 29 752 Validation of processes for production 30 753 Identification and traceability 31 754 Customer property 32 755 Preservation of product 32
76 Control of Monitoring and Measuring Devices 32 761 Introduction 32 762 Calibration safeguards identification status and records 33 763 Calibration methods 33 764 Corrective action 33
8 Measurement Analysis and Improvement 34
81 Planning Monitoring Measurement and Improvement Activities 34 82 Monitoring and Measurement 35
821 Customer satisfaction 35
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IF PRINTED ndash REFERENCE COPY
822 Internal and external audits 35 823 Monitoring and measurement of processes 36 824 Monitoring and measurement of deliverables 36
83 Control of Nonconforming Product 37 831 Disposition Review Board 37 832 Material Review Board 37
84 Analysis of Data 37 85 Improvement 37
851 Continual improvement 37 852 Corrective and preventive actions 37 853 Customer feedback system 38 854 Corrective action tracking 38 855 Correctivepreventive action implementation 38 856 Correctivepreventive action escalation 38
9 Revision History 39
10 Appendices 40
101 Key Organizational Responsibilities 40 102 ISO 90012000ltBusiness Unitgt Quality Manual Matrix 43 103 ltBusiness Unitgt Quality ManualQuality Management System Documentation
Matrix 46 104 Abbreviations 50
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IF PRINTED ndash REFERENCE COPY
ltBusiness Unitgt Quality Manual
1 Purpose The ltBusiness Unitgt Quality Manual serves several purposes The manual
bull Establishes a concise outline of ltBusiness Unitgtrsquos quality management system including the strategies for achieving and maintaining quality standards across all processes that comprise ltBusiness Unitgtrsquos quality management system
bull Provides a reference for ltBusiness Unitgtrsquos quality management system procedural documentation and work instructions
bull Identifies and designates the responsibility and authority for implementing and maintaining ltBusiness Unitgtrsquos quality management system
bull Establishes and demonstrates compliance of ltBusiness Unitgtrsquos quality management system with the International Organization of Standardization (ISO) 90012000 standard
2 Scope This document applies to ltBusiness Unitgt It complies with all requirements of ISO 90012000 but may contain information beyond the scope of ISO 90012000 registration
3 Applicable Documents
Number Title ISO 90012000(E) Quality management systems ndash Requirements httplegalltCompanygt comcrmindexhtm
Corporate Records Management Document Retention Guidelines
httplegalltCompanygt comcrmindexhtm
Corporate Records Management Document Handling Procedures
httpservicesltCompanygt comEHS
Various corporate Environmental Health and Safety guidelines
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IF PRINTED ndash REFERENCE COPY
4 General 41 Definitions
Definitions for the terms used in this document are as follows
Term Description Controlled distribution
The automatic distribution of controlled documents to controlled locations where the documents are used Controlled distribution ensures that documents are distributed every time they are modified including revisions renewals and Temporary Engineering Instructions (TEIs) or rendered obsolete
Controlled document
A document that bull Meets Information Security requirements for creation approval
distribution and retrieval bull Is legible and readily identifiable Additionally controlled documents may be defined by either or both of the following criteria bull May be used to procure or produce products bull May have an impact on the quality of the deliverable
Controlled documents list
A group of indexes that list the current revision status of controlled documents
Customer Recipient of a deliverable resulting from ltBusiness Unitgt processes
Deliverable An output from a specific process expressed as a product or a process
Document change control
Process by which controlled documents are reviewed and approved by authorized personnel at initial and superseding (revised) issues
ISO 9001 A member of the ISO 9000 family of internationally recognized and accepted standards specifies requirements for a quality management system where an organization needs to demonstrate its ability to provide products that meet customer and applicable regulatory requirements and aims to enhance customer satisfaction
Objective evidence Data obtained through observation measurement test or other empirical means that support the existence or verity of something
Management system
A set of interrelated or interacting elements for establishing policy and objectives and for achieving those objectives
DOCUMENT NUMBER 99-9999 PAGE 7 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Term Description Quality The degree to which a set of inherent characteristics of a product
process or system to fulfill requirements of the organization its customers and other interested parties
Quality management
Coordinated activities for directing and controlling an organization with regard to quality
Quality management system
A management system for directing and controlling an organization with regard to quality Direction and control generally include establishment of the quality policy and quality objectives quality planning quality control quality assurance and quality improvement
Quality manual Document specifying the quality management system of an organization
Quality objective Something sought or aimed for related to quality
Quality plan Documentation specifying which procedures and associated resources are to be applied by whom and when to a specific project product process or contract
Quality policy An organizationrsquos overall business commitments toward quality systems continual improvement and customer satisfaction as formally expressed by top management
Quality record Documentation that bull States results achieved or provides objective evidence of
activities performed in fulfillment of quality requirements bull Is identified by name (as a quality record) in the appropriate
controlled document
Quality system The organizational structure responsibilities procedures processes and resources needed to implement quality management (refer to previous term Quality management)
42 ltBusiness Unitgt Profile
421 ltBusiness Unitgt history ltBusiness Unitgt is a business unit within ltCompanygtrsquos ltSectorgt ltBusiness Unitgtwas established in 1992 and merged with ltanother business unitgt in 1998 The ltBusiness Unitgtfacility includes over 120000 square feet of manufacturing space operates 24 hours a day 7 days a week and employs approximately 900 full-time employees
As a design development and deployment facility of new assembly test technologies ltBusiness Unitgtproduces microprocessor and semiconductor products for the worldwide market The factory is dedicated to the introduction of
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IF PRINTED ndash REFERENCE COPY
new assembly technologies prior to their being transferred to ltCompanygt high-volume manufacturing (HVM) sites
ltBusiness Unitgt does not provide direct servicing to its customers and this is reflected in the reduced scope of ltBusiness Unitgtrsquos ISO 90012000-compliant quality management system and quality manual Likewise owing to the nature of its processes non-CPU (Central Processing Unit) activities and concept qualification (Path Finding) activities fall outside the scope of this quality manual
422 ltBusiness Unitgt vision Interconnecting silicon to the digital world
423 ltBusiness Unitgt mission statement Identify develop and deliver assembly packaging solutions to meet ltCompanygtrsquos business needs
424 ltBusiness Unitgt values ltBusiness Unitgtis guided by the following values
bull Uncompromised integrity and honesty We trust each other employ ltCompanygtrsquos Code of Conduct and disclose issues and risks fully
bull Assume ownership We own the problem and drive resolution and we find the right people to get it resolved
bull Speak with data We support our conclusions with data bull Be disciplined We hold effective meetings are on time and employ
systematic problem-solving methodology bull Open communication We explain what we know when we know it bull Make and meet commitments We base business goals on high-confidence
schedules identify stretch goals to challenge ourselves and do everything within reason to meet those schedules
bull Teamwork We contribute ideas to result in more options and better problem resolution we reallocate resources to maximize organization results and we work as one organization and to one agenda for the common good
bull Safety Safety is owned by everyone We proactively promote a safe and healthy environment
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43 Quality Management System Documentation
431 ltBusiness Unitgt quality management system This manual defines the ltBusiness Unitgtquality management system The quality management system consists of ltBusiness Unitgtrsquos quality manual procedural documentation and work instructions quality objectives and quality plans activities practices resources and quality records which together ensure that ltBusiness Unitgtrsquos deliverables conform to the requirements of the organization its customers and other interested parties
432 ltBusiness Unitgt documentation and documentation levels The ltBusiness Unitgtquality management system is documented in sufficient detail to ensure its effective operation and control of processes Procedural coverage varies depending on the type of activity the complexity of processes and their interactions and on the competence of personnel involved in carrying out the activity
The following table shows how ltBusiness Unitgtrsquos quality management system is documented Each level of documentation contains steadily increasing details about ltBusiness Unitgtrsquos quality operations and methods Documents that direct activity affecting ltBusiness Unitgtrsquos quality management system are placed under control
Level Documentation Type Describes
1 ltBusiness Unitgt Quality Manual
ltBusiness Unitgtrsquos quality management system its scope the interaction between the processes of the quality management system and the documented procedures established for the effective operation of that system
2 Procedural documentation
Responsibilities and governing procedures within the ltBusiness Unitgt quality system Samples include the following types of documents bull ltBusiness Unitgt operating policies and
procedures bull Functional group governing procedures
process specifications and business flow diagrams
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IF PRINTED ndash REFERENCE COPY
Level Documentation Type Describes
3 Work instructions Steps to be taken within a specific job function to achieve quality and production plan results Samples include the following types of documents bull Process operational specifications bull Preventive maintenance specifications bull Local desktop procedures (LDCs) bull Best known methods (BKMs) bull Toolkits
433 Quality records ltBusiness Unitgt maintains quality records at each documentation level to demonstrate
bull Conformity to specified requirements bull Suitability adequacy and effective operation of the quality management
system
44 Quality Manual 441 Classification and control
ltBusiness Unitgtrsquos quality manual is classified as ltCompanygt Confidential and is a controlled document Control is exercised by Document Management Information Services (DMIS)
442 Distribution DMIS distributes controlled copies of the current revision of ltBusiness Unitgtrsquos quality manual to individuals and departments on request
Uncontrolled copies of ltBusiness Unitgtrsquos quality manual can be viewed and printed by accessing the following online resources
bull Documentum (WorkSpace SmartSpace Vspec) bull The ltBusiness Unitgt DMIS shared local repository Copies printed using these access modes are uncontrolled reference copies
Individuals with uncontrolled copies must take responsibility for verifying that they are in possession of the current revision of this quality manual They do this by contacting DMIS directly or by checking the controlled documents list on the ltBusiness Unitgt DMIS shared local repository or on the DMIS shared repository on the ltCompanygt intranet
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IF PRINTED ndash REFERENCE COPY
443 Review and revision ltBusiness Unitgt employees are encouraged to propose amendments additions and improvements to this quality manual through their supervisor or manager or directly to the Quality Systems Manager
Maintenance and revision of ltBusiness Unitgtrsquos quality manual are the responsibility of the ltBusiness Unitgt Quality Systems Manager The manual is reviewed at a minimum on an annual basis and as necessary to incorporate changes in business direction and continual improvement activities
444 Approval The ltBusiness Unitgt ISO Management Representative approves the release of ltBusiness Unitgtrsquos quality manual Other approvals may be required at the discretion of designated ltBusiness Unitgt management staff Records of the review and approval processes are maintained
45 Control of Documents ltBusiness Unitgt places documents that direct activity affecting its quality management system under strict approval controlled distribution and change control including to the extent applicable documents of external origin such as standards and customer documents
Authorized personnel review and approve controlled documents for adequacy prior to issue and a quality record is kept of this process When changes are required to existing documents designated functions are provided with pertinent information including recommended improvements and corrective or preventive action implementation upon which to base their review and approval The nature of the change and the current revision status are identified in the controlled document
After approval the relevant version of the document is distributed under controlled conditions to all locations where operations essential to the effective functioning of the quality system are performed Locations may be authorized distribution points electronic terminals or a central or local repository Members of the affected work group receive relevant training when systems processes or procedures are implemented or modified
ltBusiness Unitgt promptly removes obsolete (not current) controlled documents from all points of issue or use or otherwise assures against their unintended use Obsolete controlled documents retained for legal andor knowledge-preservation purposes are suitably identified
ltBusiness Unitgt uses several methods to maintain the current revision status of all ltBusiness Unitgt controlled documents To preclude anyonersquos using obsolete documents DMIS maintains a controlled documents list that is readily accessible to users of the ltBusiness Unitgt DMIS shared local repository and the DMIS shared repository located on ltCompanygtrsquos intranet In addition designated personnel who use non-DMIS controlled documents maintain records of the current revision status of their documents for example local desktop procedures best known methods and toolkits
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46 Control of Quality Records ltBusiness Unitgt maintains quality records to provide evidence of conformity to specified requirements and of the effective operation of the quality management system Pertinent quality records from subcontractors are elements of these data
In accordance with ltCompanygt guidelines and procedures ltBusiness Unitgt maintains quality records that
bull Are legible and readily identifiable to the productprocess involved bull Are retrievable bull Are protected against deterioration damage and loss bull Have established retention periods
Retention periods vary from record to record depending on statute or regulation trade practices projected business needs or specific customer requirements For longer storage periods quality records are stored off-site
Each functional work group maintains a master index that identifies records that support and substantiate all ltBusiness Unitgt quality-related activities The index specifies as a minimum the following
bull Name of quality record bull Medium (paper foils microfilm magnetic disk or tape optical disk photograph or a
combination thereof) bull Responsible group ensuring the integrity of the quality record bull Location where the quality record is maintained bull Retention period bull Disposition authority for the quality record
5 Management Responsibility 51 Management Commitment
ltBusiness Unitgt management staff is committed to the development implementation and improvement of ltBusiness Unitgtrsquos quality management system The quality management system rests on the following foundations
bull ltBusiness Unitgt management staff communicates to employees the importance of the quality management system to the continued success and effectiveness of the organization
bull ltBusiness Unitgt management staff and personnel are visibly and actively committed to a total quality system and to its continual improvement
bull ltBusiness Unitgt management staff continually assesses the quality management systemrsquos capability to fulfill customer requirements and expectations
bull ltBusiness Unitgt management staff ensures planning and allocation of necessary resources including the assignment of competent personnel
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bull ltBusiness Unitgt management staff defines responsibilities for personnel who perform work and verify activities affecting quality
bull Documented and controlled processes are implemented and maintained bull An effective corrective and preventive action program is implemented and maintained
52 Customer Focus ltBusiness Unitgt management staff with help from other ltCompanygt management teams ensures that customer requirements (ie needs and expectations) are determined converted into specific requirements related to the deliverable and fulfilled with the goal of enhancing customer satisfaction Methods used may include
bull Identifying potential customers bull Customer surveys bull Customer feedback bull Customer requests for product changes bull Market research bull Analysis of competitive products bull Benchmarking
53 Quality Policy 531 ltBusiness Unitgt quality policy
ltBusiness Unitgt is committed to continuous quality improvement of our products processes and people Quality is integrated into all aspects of our business and forms the foundation of customer satisfaction
532 ltCompanygt mission and quality value statements ltBusiness Unitgtrsquos quality policy is the driver for the quality system It is linked to ltBusiness Unitgtrsquos vision mission and values Together they support ltCompanygtrsquos mission statement
Do a great job for our customers employees and stockholders by being the preeminent building block supplier to the worldwide Internet economy
ltBusiness Unitgtrsquos quality policy vision mission and values are aligned with ltCompanygtrsquos value statement on quality
We strive to bull Achieve the highest standards of excellence bull Do the right things right bull Continuously learn develop and improve bull Take pride in our work
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533 Communicating the ltBusiness Unitgt quality management system to employees ltBusiness Unitgtrsquos quality policy vision mission and values as well as ltCompanygtrsquos mission and quality value are communicated throughout the organization by
bull Key personnel who are responsible for implementing ltBusiness Unitgtrsquos quality management system
bull Using various media including distribution of controlled documents the ltBusiness Unitgt newsletter bulletin board postings badge cards monthly update meetings (MUMs) quality-related training team briefings and the ltCompanygt intranet
54 Planning 541 Quality objectives
ltBusiness Unitgt management staff establishes measurable quality objectives and related requirements that are consistent with ltBusiness Unitgtrsquos quality policy and communicates them to relevant functions and levels within the organization using among other instruments
bull ltBusiness Unitgt Agenda The annual ltBusiness Unitgt Agenda lists objectives pertaining to the general quality system and continual improvement
bull Management by Planning (MBP) MBP objectives include objectives for increasing organizational effectiveness productivity and employee satisfaction
Other quality objectives include those for product and improving products and processes Together these quality objectives drive the quality management system planning process
542 Quality management system planning ltBusiness Unitgt management staff identifies and plans processes and resources required for the quality system and for achieving quality objectives Elements in the overall quality management system planning process include
bull Planning for the achievement of quality objectives and general quality system planning the results of which are manifested in ltBusiness Unitgtrsquos quality manual
bull Planning of product realization processes and product verification and validation activities
bull Design and development planning bull Planning of monitoring and measurement of products capability of processes
achievement of project objectives and customer satisfaction bull Planning for continual improvement
Quality planning also ensures that adequate and appropriate resources are identified and implemented throughout the organization
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The output of the quality management system planning process is documented in quality records Any changes that are introduced into the quality management system are conducted in a controlled manner in order to maintain the integrity of the system
55 Responsibility Authority and Communication 551 ltBusiness Unitgt quality management structure
ltBusiness Unitgt management staff is responsible for defining implementing and maintaining the ltBusiness Unitgt quality system This responsibility is delegated through the organization using structured lines of authority (see organizational chart) The structure
bull Integrates all activities that affect the quality of ltBusiness Unitgt processes and products into a single system
bull Facilitates reliable and continuous control over those activities bull Ensures that appropriate communication processes are established and that
communication takes place regarding the effectiveness of the quality management system
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Important Departments identified in shaded boxes fall outside the scope of ltBusiness Unitgtrsquos ISO registration Departments connecting to the ltBusiness Unitgt organization using dashed lines are outside ltBusiness Unitgt but provide support functions
Finance
Director ltBusiness Unitgt
OrganizationalEffectiveness
Programs (OEP)
Assembly TechnologyArchitecture and
Pathfinding
Module Engineering Factory Operations
Roadmap andBusiness Process
Management (RBPM)
Platform Materialsand Enabling
Development (PMED)
Automation Non-CPU Packaging
Design ProcessDevelopment (DPD)
Human Resources Quality and Reliability(QampR)
Quality and ReliabilityEngineering Support
552 Deployment responsibilities of management ltBusiness Unitgt management staff acknowledges its responsibility for deploying ltBusiness Unitgtrsquos quality management system throughout the organization by
bull Defining and documenting ltBusiness Unitgtrsquos quality policy and quality objectives and ensuring that they are communicated and understood within the organization
bull Appointing a management representative with authority to ensure that the quality management system is effectively implemented and maintained
bull Establishing work roles and responsibilities bull Regularly reviewing the status and adequacy of ltBusiness Unitgtrsquos quality
management system bull Communicating to the organization the importance of meeting customer as well
as statutory and regulatory requirements
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IF PRINTED ndash REFERENCE COPY
ltBusiness Unitgt management staff gives personnel performing quality functions sufficient responsibility and authority to
bull Identify and record problems relating to ltBusiness Unitgtrsquos deliverables bull Initiate action to prevent the occurrence of nonconformities relating to
ltBusiness Unitgtrsquos products processes and quality system bull Initiate recommend or provide solutions through designated channels bull Verify the implementation of solutions bull Control further processing delivery or installation of nonconforming product
until the deficiency or the unsatisfactory condition has been corrected
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553 Personnel responsible for quality implementation The responsibility authority and interrelationship of all personnel who manage perform and verify work are defined by procedures within the various departments and functional work groups in organizational charts and in Appendix 101 Key Organizational Responsibilities The responsibilities for the ltBusiness Unitgt Director and the ltBusiness Unitgt ISO Management Representative appear in the table below
This person is responsible and accountable for
ltBusiness Unitgt Director
bull Overall management of the business including ltBusiness Unitgtrsquos quality management system as defined in ltBusiness Unitgtrsquos quality manual
ltBusiness Unitgt ISO Management Representative
bull Reviewing ltBusiness Unitgtrsquos quality management system and reporting the findings to management staff
bull Maintaining the effectiveness of ltBusiness Unitgtrsquos quality management system by adapting it to fit changing circumstances
bull Ensuring that functional work groups are proactive when probable instances of nonconformity exist
bull Reporting to ltBusiness Unitgt management staff if resources are inadequate for maintaining an effective internal quality audit program
bull Maintaining contact with the Registering Authority bull Providing ltBusiness Unitgt management staff with
updates on the findings of quality audits and assessments and with progress reports on plans for corrective action that result from the findings of these audits and assessments
bull Ensuring the promotion of awareness of customer requirements throughout the organization
bull Performing the duties of a management representative as defined in ISO 90012000
56 Management Review 561 Frequency
ltBusiness Unitgt management staff periodically review the ltBusiness Unitgt quality management system to ensure its continuing suitability adequacy and effectiveness The reviews assess opportunities for improvement and the need to incorporate improvements in ltBusiness Unitgtrsquos quality management system including changing ltBusiness Unitgtrsquos quality policy and quality objectives The review occurs at least once a year but may occur more often based on the performance of the quality management system and business needs
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562 Review items Review items at any one meeting vary depending on importance frequency of meetings and whether the meetings are attended by ltBusiness Unitgt management staff or by another appropriate level of management ltBusiness Unitgt management staff use these meetings to address over the course of a year the following performance and improvement opportunities
bull Results of audits bull Customer feedback bull Process performance and product conformity bull Status of preventive and corrective action bull Follow-up actions from previous management reviews bull Planned changes that could affect the quality management system bull Recommendations for improvement
563 Review outcome The outcome of a review includes actions related to
bull Improvement of the effectiveness of the quality management system and its processes
bull Improvement of deliverables related to requirements bull Resource needs
Results of the reviews are recorded and required actions (ARs) are assigned to responsible parties for follow-up actions The status of ARs is tracked to ensure successful and timely completion
6 Resource Management ltBusiness Unitgt determines and provides the resources needed to
bull Implement and maintain the quality management system and continually improve its effectiveness
bull Enhance customer satisfaction
61 Assignment of Personnel Personnel performing work affecting ltBusiness Unitgt deliverables are deemed competent on the basis of their appropriate education skills experience and training Appropriate departments and functional work groups maintain records documenting employeesrsquo competencies
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IF PRINTED ndash REFERENCE COPY
62 Competence Awareness and Training 621 Commitment to training
ltBusiness Unitgt management staff is committed to employee training as a way of ensuring that personnel
bull Have the knowledge skills tools and techniques required to perform their jobs and initiate improvements and innovations
bull Understand the potential consequences of not following procedures bull Are aware of the relevance and importance of their activities and how they
contribute to the achievement of ltBusiness Unitgtrsquos quality objectives
This commitment to training extends to newly recruited personnel and personnel transferred to new assignments
622 Identifying competency needs and developing training schedules Each functional work group is responsible for
bull Determining the necessary competence for personnel performing work affecting deliverables by analyzing job requirements and an individualrsquos current qualifications and career development goals
bull Developing and regularly reviewing training plans and schedules bull Arranging training or taking other actions to satisfy competency needs of
personnel bull Ensuring that training or other actions continue to be appropriate throughout an
individualrsquos tenure in the work group
623 Technical training and evaluation A technical training group coordinates and facilitates the instruction of ltBusiness Unitgt personnel who require additional technical skills as required by ltBusiness Unitgt business and training needs Training may occur on the job in a formal classroom setting or off-site at a customerrsquos or supplierrsquos facility The training group regularly evaluates training activities to ensure that they are fulfilling the requirements of personnel and the needs of ltBusiness Unitgt
Individual functional groups also evaluate their training needs These needs may change because
bull An employee is reassigned promoted or assumes additional responsibilities bull A new employee is hired bull Customer requirements change bull A new structure system process or procedure is implemented bull A specific performance problem is identified
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IF PRINTED ndash REFERENCE COPY
624 Training records Personnel competency needs are documented in departmental andor individual employee training plans Qualified trainers and facilitators carry out the training Records of an individualrsquos training and qualifications (including copies of licenses and certifications as appropriate) are maintained
63 Infrastructure ltCompanygt provides the infrastructure ltBusiness Unitgt needs to achieve conformity to requirements for deliverables including
bull Buildings workspace and associated utilities bull Process equipment both hardware and software bull Supporting services such as transport facilities and information and communication
technology
Southwest Regional Site Materials and Services (SMS) provisions and maintains buildings workspace and associated utilities Specifically SMS
bull Installs qualifies operates and maintains process support facilities bull Monitors the performance of facilities support equipment associated with product
manufacturing bull Provides preventive and corrective maintenance of facilities support and monitoring
equipment
64 Work Environment ltBusiness Unitgt management staff with support from ltCompanygt Site Environmental Health and Safety (EHS) is committed to providing a suitable work environment
The following human factors affect the work environment
bull Creative work methodologies such as telecommuting bull Opportunities for professional and personal development through programs such as
ERSA (Employee Relations Self-Assessment) bull Opportunities for greater involvement within ltBusiness Unitgt and outside in the
community through programs such as ltCompanygtrsquos Itrsquos a Great Place to Work bull Ergonomics bull Workplace location bull Safety rules and guidance bull Use of protective equipment
DOCUMENT NUMBER 99-9999 PAGE 22 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
The following physical factors affect the work environment
bull Cleanliness bull Hazardous substances and situations bull Air flow temperature humidity and pollution bull Lighting bull Noise and vibration
7 Product Realization ltBusiness Unitgtrsquos manufacturing packaging technology development consists of five phases associated activities and ldquoRevrdquo (Revision) levels
bull Path Finding Assembly and test and silicon technology optimization begins during this phase Silicon and packaging technology roadmaps are synchronized and the strategic assembly technology direction is determined The Technology Architecture Plan (TAP) is published
bull Definition The packaging technology envelope is defined and aligned with business and product needs during this phase The product is formally added to the ltBusiness Unitgt roadmap and the product Package Design Requirements Document (PDRD) is initiated Among the controlled documents that are released are the Product Divisionrsquos Package Product Requirements Document (PRD) the initial Technology Target Specification (TTS) which defines the requirements for a package technology the initial design rules and the initial Technology Performance Specifications (TPSs)
bull Discovery The assembly and test process materials piece-parts and equipment are designed to satisfy the packaging technology envelope lead product requirements and design rules during this phase A Plan of Record (POR) baseline process is established
bull Development The baseline process is defined During this phase the focus is on manufacturing stability and capability and the analysis of data related to manufacturability yield and reliability as well as EHS (environmental health and safety) data related to equipment materials and waste streams Process specifications are written and change control is implemented
bull Deployment Revenue product begins to ship and the factory ramps to high-volume manufacturing during this phase which is normally defined as the period from Technical Certification to Factory Certification or High-Volume Manufacturing (HVM) Certification (When Simultaneous Technical Certification [STC] methodology is employed Technical Certification and HVM Certification occur simultaneously) Continual focus is on yield and manufacturability improvements The Development Manufacturing Line transfers the process to the production factory
DOCUMENT NUMBER 99-9999 PAGE 23 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
The following figure represents the five phases of ltBusiness Unitgtrsquos manufacturing packaging technology development that are described in the preceding paragraphs The figure also defines the scope of ltBusiness Unitgtrsquos ISO 90012000 certification The scope starts with the initial publication of the Technology Target Specification and ends with High-Volume Manufacturing Certification when the packaging process has been duplicated in the receiving factory and the factory assumes responsibility for running and sustaining the process
Path-Finding Definition Discovery Development Deployment
TechnologyTargetSpecification
High-VolumeManufacturing
Certification
TechnologyCertification
Plan ofRecordand
Non-CPU Scope of ISO Certification
71 Planning of Product Realization 711 Creating product-specific quality plans
ltBusiness Unitgt creates product-specific quality plans for product realization processes and for product verification and validation activities These plans are consistent with the other requirements of ltBusiness Unitgtrsquos quality management system
In creating product-specific quality plans ltBusiness Unitgt determines
bull Quality objectives and requirements for the deliverable bull The need to establish processes documents and provide resources specific to
the deliverable bull Required verification validation monitoring inspection and test activities
specific to the deliverable bull Product acceptance criteria bull Records needed to provide evidence that the realization processes and resulting
deliverable fulfill requirements
712 Quality plan documentation ltBusiness Unitgt documents its plans for realization processes and for verification and validation activities in product drawings and specifications material or process flow diagrams process flowcharts setup sheets verification and validation reports work orders lot travelers inspection and test procedures and similar documents that define the manner of production and specify the inspection and test programs for given products Collectively these documents comprise the product-specific quality plan
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IF PRINTED ndash REFERENCE COPY
72 Customer-Related Processes 721 Determination of requirements related to deliverables
ltBusiness Unitgt does not identify requirements initiated by external customers rather a corporate organization determines them in accordance with documented procedures The procedures ensure that the following items are determined
bull Requirements specified by the customer including requirements for delivery If customer requirements differ from standard ltCompanygt products a corporate mediator resolves the differences
bull Requirements and technologies not stated by the customer but necessary for specified use or application
bull Statutory and regulatory requirements related to the product bull Any additional requirements determined by corporate
These requirements are communicated to ltCompanygt divisions fabrication sites and subsequently ltBusiness Unitgt
Requirements may also be initiated by internal customers who want to have ltBusiness Unitgtrsquos processes applied to their design concepts Design concepts are systematically analyzed to identify customer requirements
722 Review of requirements related to deliverables ltBusiness Unitgt reviews requirements related to deliverables prior to the commitment to supply deliverables to customers The review process ensures that
bull Product and technology requirements are understood bull Requirements differing from those previously expressed are resolved bull Requirements are confirmed before acceptance bull ltBusiness Unitgt can meet the defined requirements
Review results and action items are maintained
Requirements for deliverables are defined in terms of frequency power die size device speed volumes delivery dates and other factors They are communicated to responsible departments and functional work groups within ltBusiness Unitgt using various methods including
bull Technology Target Specifications bull Module Target Specifications (MTSs) bull Design rules bull Technology Performance Specifications (TPSs) bull Equipment specifications bull Material specifications
DOCUMENT NUMBER 99-9999 PAGE 25 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
bull Package Design Requirements Documents (PDRDs) bull Bills of Materials (BOMs) bull Plan It bull Meeting minutes bull Scientific record books
When requirements for deliverables change ltBusiness Unitgt ensures that the relevant documents are amended and that relevant personnel are made aware of the changes
723 Customer communication ltBusiness Unitgt has implemented effective processes for communicating with its customers These customers may be other ltCompanygt organizations Communications include but are not limited to the following
bull Product information bull Inquiries bull Order handling bull Customer feedback
73 Design and Development 731 Design and development planning
ltBusiness Unitgt plans and controls design and development of its products Planning activities determine
bull Design and development stages bull Review verification and validation that are appropriate to each design and
development stage bull Responsibilities and authorities for design and development
ltBusiness Unitgt manages interfaces between different groups involved in design and development to ensure effective communication Planning output is updated as the design and development progresses
732 Design and development inputs ltBusiness Unitgt ensures that inputs relating to requirements for deliverables are determined and records maintained Inputs may include
bull Functional and performance requirements bull Applicable statutory and regulatory requirements bull Where applicable information derived from previous similar designs bull Other requirements essential for design and development
Qualified personnel review the requirements for adequacy and completeness and resolve any issues
DOCUMENT NUMBER 99-9999 PAGE 26 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
733 Design and development outputs ltBusiness Unitgt ensures that the outputs of design and development are in a format suitable to manufacturing and capable of verification against design and development input These outputs generally consist of
bull PDRDs bull Design rules bull iTech files bull Design library bull Vendor Design Approval (VDA) bull SPEED BOM specification bull Netlistpin map
The outputs of design and development (baseline) are approved prior to release to ensure that they
bull Meet input requirements for design and development bull Provide appropriate information for purchasing and production operations bull Contain or reference product acceptance criteria bull Specify the characteristics of the product that are essential for its safe and
proper use
734 Design and development review At suitable stages individuals involved with product design and development meet to
bull Evaluate the ability of the results of design and development to fulfill requirements
bull Identify any problems and propose necessary actions
Review results and action items are maintained
735 Design and development verification Design and development verification is the process by which individuals involved with design and development demonstrate that outputs have satisfied the design and development input requirements Verification provides a preliminary assessment of the packagersquos manufacturability
ltBusiness Unitgt has documented procedures that establish the points at which verification activities are performed Verification records and action items are maintained
736 Design and development validation Design and development validation is the process by which individuals involved with product design and development demonstrate that the resulting product is capable of fulfilling the requirements for the specified use or application
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IF PRINTED ndash REFERENCE COPY
ltBusiness Unitgt has documented procedures that establish when in the design and development process validation is performed Validation records and action items are maintained
737 Control of design and development changes Authorized ltBusiness Unitgt personnel identify document review and approve all design and development changes before implementation Records of the results of the change review and action items are maintained
74 Purchasing Purchases and services that impact the quality of products delivered to ltBusiness Unitgt customers are strictly controlled The type and extent of control applied to the supplier and the purchased product are dependent on the effect of the purchased product on subsequent product realization or the final product Controls are exercised by departments inside and outside ltBusiness Unitgt depending on the purchased product or service
741 Purchasing process ltBusiness Unitgt controls its purchasing processes to ensure that direct and indirect materials
bull Conform to requirements bull Reach manufacturing without interruption bull Are procured from approved suppliers
The responsible commodity management team evaluates and selects suppliers on the basis of their ability to meet ltBusiness Unitgtrsquos requirements including as applicable having a quality management system and meeting any stated product- or service-specific quality assurance requirements
The responsible commodity team performs subsequent reevaluations at prescribed intervals using methods including but not limited to those in the following list
bull A formal assessment process of the supplierrsquos capability to supply products andor services
bull Analysis of data in relation to key parameters for example delivery performance and material rejects
bull Feedback received bull Evaluation at the time of subcontract renewal
Evaluation records and action items arising from the evaluation are maintained
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IF PRINTED ndash REFERENCE COPY
742 Purchasing information ltBusiness Unitgt ensures that its purchasing documents are approved prior to submitting them to the supplier During the approval process information relating to the particular purchase is checked for accuracy and adequacy of the specified requirements Purchasing information may include
bull Drawings bull Specifications bull References to part numbers and descriptions bull Requirements for approval of product procedures processes and equipment bull Requirements for qualification of personnel bull Verification arrangements at the supplierrsquos premises and method of product
release bull Supplier quality management system requirements
ltBusiness Unitgt maintains records of all its purchasing documents
743 Verification of purchased product ltBusiness Unitgt has established and implemented inspection and other activities necessary for ensuring that purchased product meets specified purchase requirements
When the applicable contract with the supplier allows ltBusiness Unitgtrsquos representatives may audit the supplierrsquos premises Also when specified under contract and allowable under the contract with ltBusiness Unitgtrsquos suppliers ltBusiness Unitgtrsquos customers or their representatives will be afforded the opportunity to visit the supplierrsquos premises to perform verification
75 Production Provision 751 Control of production operations
ltBusiness Unitgt plans and carries out production operations under controlled conditions Controlled conditions include as applicable
bull Availability of information that describes the characteristics of the product bull Availability of work instructions at points of use bull Use of suitable equipment bull Availability and use of measuring and monitoring devices bull Implementation of monitoring and measurement activities bull Implementation of release delivery and any applicable post-delivery activities
7511 Control of processes and equipment The processes and equipment used to produce new package technology are initially qualified under controlled conditions Platform managers define the transfer requirements for high-volume manufacturing
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IF PRINTED ndash REFERENCE COPY
The methods used to qualify equipment purchased to support increasing product demand are described in procurement specifications andor contracts Additional equipment characterization requirements are defined in Change Control Board (CCB) documents
7512 Process sequence and recipes The procedures and recipes for each process step are documented in controlled documents which typically include the following
bull Individual process operating specifications bull Bills of materials (BOMs) bull Basic product specifications (BPSs) bull Special customer specifications (S-specs) bull Online Summary of Electrical Test (OSET)
The correct production sequences are controlled and planned using WorkStream Information contained in WorkStream includes the product routes operation numbers processing data and other information necessary to support the manufacturing process The progress of a product or group of products through a production route is controlled and monitored in WorkStream WorkStream is accessible using computer terminals located throughout the factory
7513 Process change controlprocess improvement Changes to continually improve qualified processes testing equipment or indirect and direct materials are documented and controlled by the appropriate CCB To maintain the integrity of the process ltBusiness Unitgt verifies the resulting output to ensure that the instituted change has the desired effect
7514 Statistical process control Where appropriate statistical process control (SPC) is used on key process parameters and quality characteristics Response flow checklists (RFCs) to correct out-of-control conditions are used where appropriate The details of the SPC system and other monitors are documented in individual process specifications
752 Validation of processes for production Validation of processes for production demonstrates the ability of processes to achieve planned results At appropriate intervals in the realization process ltBusiness Unitgt validates processes where
bull Subsequent monitoring or measurement cannot verify the resulting output bull Deficiencies in the product may become apparent only after the product is in
use
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IF PRINTED ndash REFERENCE COPY
ltBusiness Unitgt validation arrangements of these processes include as applicable
bull Defined criteria for review and approval of the processes bull Approval of equipment and qualification of personnel bull Use of specific methods and procedures bull Records requirements bull Revalidation
753 Identification and traceability ltBusiness Unitgt identifies where appropriate the product by suitable means throughout product realization and it identifies the product status with respect to monitoring and measurement requirements as described below
7531 Identification and traceability control ltBusiness Unitgt maintains product identification and traceability throughout product realization using a combination of the following methods
bull Physical segregation bull Fab lot number bull Lot travelers (Assembly Test Process Orders [ATPOs] or Finish Process
Orders [FPOs]) bull WorkStream routes bull Product package marking bull Substrate Lot Identifiers (SLIs)
The automated shop floor control system WorkStream controls product routing and traceability WorkStream routes are programmed to prevent product from being moved to a future operation until all processing and data collection at the current operation are complete This control process applies to production lots nonstandard flow products which are processed using specialized routes and die sales which are normal product processed through a partial assembly route in accordance with customer request WorkStream can be used to trace lots currently in the factory to a specific location or operation in the factory Records pertaining to lot processing (ATPOFPO) are retained
Production lots are physically segregated from each other through the use of approved carts A lot is carried on a designated cart (or carts) and the cart carries only one lot to maintain traceability and lot integrity
7532 Monitoring and measurement status Lot travelers (ATPOs and FPOs) and WorkStream are used to indicate the status of product within the overall process flow Manufacturing personnel record the measurement and monitoring status of each lot on the appropriate traveler and enter the data into WorkStream
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IF PRINTED ndash REFERENCE COPY
Product that has been inspected and has passed the defined quality criteria is moved to the next operation Rejected product is physically separated from acceptable product whenever possible If physical separation is not yet possible the rejected product is clearly identified as reject product and disposed of according to the governing procedure Product that has been placed on hold for production-related problems is identified as ldquoon holdrdquo and cannot be processed further until its disposition is determined
754 Customer property ltBusiness Unitgt identifies verifies and protects property and other assets owned by customers and other interested parties while the property is under its control Such property may be provided for use or incorporation into an ltBusiness Unitgt deliverable
Property that is lost damaged or does not meet specification is reported to the customer and records are maintained
755 Preservation of product ltBusiness Unitgt has processes that preserve conformity of product and constituent product parts during internal processing and delivery to the intended destination ltBusiness Unitgt personnel are responsible for handling product inside the factory and for delivery to the Arizona Distribution Center (ADC) ADC is responsible for packaging and handling of finished product
Southwest Regional Site Materials and Services monitors direct materials from point of receipt through storage until it is issued to ltBusiness Unitgt manufacturing Supplier packaging is maintained as long as possible to ensure proper handling and storage Perishable material is coded with expiration dates Indirect materials are coded with part numbers and revision levels to ensure that correct revision level materials are being used in manufacturing
ltBusiness Unitgt product is assembled under appropriate environmental control to prevent contamination deterioration and damage from electrostatic discharge Use of automated process equipment and associated carriers minimizes the potential for damage due to material handling
ltBusiness Unitgt packaging and shipping standards conform to corporate drawing specifications Packaging supplies are procured through corporate-contracted suppliers
76 Control of Monitoring and Measuring Devices 761 Introduction
ltBusiness Unitgtrsquos processes ensure that monitoring and measurement activities are carried out in a manner that is consistent with monitoring and measurement requirements
ltBusiness Unitgt controls calibrates and maintains monitoring and measuring devices needed to provide evidence of conformity of product to determined
DOCUMENT NUMBER 99-9999 PAGE 32 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
requirements Manufacturing and support organizations deliver to the Site Calibration Standards Lab measuring equipment that either needs adjustment or is due for calibration on or before the calibration due date Every organization that comes into contact with measuring equipment has procedures to protect the equipment from damage and deterioration during handling maintenance and storage
Monitoring and measuring devices subject to calibration include but are not limited to
bull Measurement and test equipment (MampTE) bull Analytical in-process inspection equipment bull Final test equipment bull Computer software used in the monitoring and measurement of specified
requirements
ltBusiness Unitgt preventive maintenance and calibration procedures also apply to monitoring and measuring devices used by suppliers in the Supplier Support Program (SSP) and by other contractors who actively support the factory
762 Calibration safeguards identification status and records ltBusiness Unitgt safeguards measuring equipment from adjustments that would invalidate measurement results Measuring equipment subject to calibration control is uniquely identified Calibration frequency is documented and controlled by the Calibration Scheduling System or other appropriate system Records and results of calibration and maintenance performed on each piece of equipment are maintained as specified by the supporting group and factory requirements Calibration status appears on a sticker or label affixed to the equipment or in a readily accessible database or record
763 Calibration methods When performing calibration qualified ltBusiness Unitgt personnel use procedures that identify the measurements to be made the accuracies required and the calibration settings The measuring equipment used is capable of the precision and accuracy requirements and the uncertainty of each measurement within specified limits
Measuring equipment is calibrated or verified at specified intervals or prior to use as applicable against measurement standards traceable to international or national measurement standards Where no such standards exist the basis used for calibration or verification is recorded
764 Corrective action ltBusiness Unitgt initiates appropriate action if measuring equipment is found to be out of tolerance or in an overdue condition Appropriate action may include but is not limited to frequency validity and product risk reviews as described below Records of the results of action taken are maintained and reviewed
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IF PRINTED ndash REFERENCE COPY
7641 Out-of-tolerance equipment for userowner and calibrating departments When measuring equipment is found in an out-of-tolerance condition the using department is notified The notification includes but is not be limited to all associated measurement data Departments notified of an out-of-tolerance device evaluate the impact and possible acceptance of nonconforming product or services by performing a Disposition Review Board (DRB) The Quality Systems Engineer generates the DRB in SPEED
Important No DRB is required if an out-of-tolerance condition occurs during initial (first) equipment calibration performed by the Site Calibration Standards Lab
7642 Overdue equipment for userowner and calibrating departments When measuring equipment is found in an overdue condition the using department is notified The notification includes but is not limited to all associated scheduling data Departments notified of an overdue device evaluate the impact by performing a Process Trouble Report (PTR) The Quality Systems Engineer generates the PTR in SPEED
8 Measurement Analysis and Improvement 81 Planning Monitoring Measurement and Improvement Activities
ltBusiness Unitgt plans and implements the monitoring measurement analysis and improvement processes needed to
bull Demonstrate conformity of processes and product bull Ensure conformity of the quality management system bull Continually improve the effectiveness of the quality management system
ltBusiness Unitgt establishes the applicable methods including statistical techniques and the specific equipment used for measuring processes and products
DOCUMENT NUMBER 99-9999 PAGE 34 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
82 Monitoring and Measurement 821 Customer satisfaction
ltBusiness Unitgt gathers analyzes and monitors information relating to customer perception of ltBusiness Unitgtrsquos performance ltBusiness Unitgt uses the sources of customer satisfaction information to determine if the organization is meeting the needs and expectations of ltBusiness Unitgtrsquos customers Results are reported to the ltBusiness Unitgt management staff as part of the management review process and records and action items are maintained
822 Internal and external audits ltBusiness Unitgt conducts internal audits at planned intervals in all areas of the organization where the quality of deliverables to the customer is affected ltBusiness Unitgt also facilitates second-party audits from Corporate Quality Assessment and third-party audits from the Registering Authority These audits
bull Verify compliance of the quality management system to product realization plans the requirements of ISO 90012000 and internal specifications as appropriate and the quality management system requirements established by ltBusiness Unitgt
bull Determine whether the quality management system has been effectively implemented and maintained
bull Help drive continual improvement throughout ltBusiness Unitgt
8221 Quality audit implementation Quality system audits are the defined responsibility of the Quality Systems Department Audits are
bull Carried out annually or as needed in line with documented procedures and responsibilities Audit frequency is based on business needs andor maturity system
bull Performed in a manner that ensures objectivity and impartiality of the audit process Auditors do not audit their own work
bull Defined planned and scheduled on the basis of the status and importance of the activities and areas to be audited as well as on the results of previous audits
In addition to internal audits the manufacturing floor performs self-audits annually or as needed
8222 Audit results follow-up and records The results of audits are formally recorded along with timely correctivepreventive action and the time frame agreed on by personnel having responsibility in the areas audited The effectiveness of the correctiveprevention action is reviewed as needed with personnel independent from the audited areas either during a subsequently scheduled audit or randomly
DOCUMENT NUMBER 99-9999 PAGE 35 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
The status and effectiveness of corrective and preventive actions as well as audit results and trends are assessed and reviewed as part of the management review process
8223 Continual improvement Audit and assessment results are analyzed to identify root causes of problems Organization-wide issues are identified and presented to management The approach ensures the continual improvement of the quality management system while it mitigates the recurrence of problems and nonconformities
823 Monitoring and measurement of processes At pertinent stages of the realization process ltBusiness Unitgt monitors and where applicable measures the performance of its processes Records and action items are maintained
Measures of process performance that may be incorporated into various realization processes include the following indicators
bull Capability bull Cost allocation and reduction bull Cycle time or throughput bull Measurable aspects of dependability bull Yield bull Effectiveness and efficiency of people bull Reaction time bull Utilization of technologies bull Waste reduction
824 Monitoring and measurement of deliverables
At pertinent stages of the realization process ltBusiness Unitgt monitors and where applicable measures product characteristics Verification (inspection) records and the test history of each production lot are maintained in WorkStream Records are also maintained as specified by the relevant documentation including the name of the person authorizing release of the deliverable
83 Control of Nonconforming Product ltBusiness Unitgt ensures that nonconforming product is identified and controlled to prevent its unintended use or delivery Nonconforming data are collected and analyzed and records and action items are maintained
831 Disposition Review Board A DRB is convened to confirm that questionable product is normal or indistinguishable from normal and to determine the disposition of such product A
DOCUMENT NUMBER 99-9999 PAGE 36 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
DRB is required when routine dispositioning procedures do not specify the appropriate disposition
832 Material Review Board A Material Review Board (MRB) is convened to evaluate the shipment of nonconforming product Nonconforming product is shipped only with the consent of a Quality and Reliability (QampR) engineer the customer andor Product Division
84 Analysis of Data ltBusiness Unitgt identifies collects and analyzes appropriate data to
bull Demonstrate the effectiveness of the quality management system bull Evaluate improvement and performance opportunities
85 Improvement 851 Continual improvement
ltBusiness Unitgt plans and manages the processes necessary for the continual improvement of its quality management system
852 Corrective and preventive actions ltBusiness Unitgt documents and follows processes that review nonconforming product and evaluates the need for correction and preventive actions The results of corrective and preventive actions taken are recorded and reviewed
Examples of ltBusiness Unitgt processes that may initiate corrective and preventive actions are
bull Management review of quality systems bull Internal and external audits and self-audits bull Incoming material quality control inspections bull Dispositioning of nonconforming product including DRBs and MRBs bull Yield review and low-yield analysis bull Customer feedback including Functional Analysis Correlation Requests
(FACRs) bull External Administrative Customers Issues (EACIs) bull Customer Quality Incident Report (CQIR)
853 Customer feedback system ltBusiness Unitgt sometimes receives feedback from ltCompanygtrsquos customers (through the ltCompanygt Quality Support Center) in the form of FACRs and EACIs ltCompanygtrsquos Customer Quality Engineers may raise awareness of certain high-impact issues by generating a CQIR
DOCUMENT NUMBER 99-9999 PAGE 37 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
854 Corrective action tracking The coordinatorowner for each process that is part of the formal corrective-preventive action system is responsible for tracking corrective and preventive actions
855 Correctivepreventive action implementation Implementation of corrective and preventive actions is prioritized as necessary based on factory requirements and customer expectations Corrective and preventive actions that require process changes are reviewed and approved for implementation by the appropriate Process Change Control Board (PCCB) The results of actions taken are recorded
856 Correctivepreventive action escalation Any issues identified within the formal correctivepreventive action system that require escalation due to priority risk or resourcing may be escalated using any of the following people or systems
bull Platform manager bull Department manager bull Manufacturing shift manager bull Quality and Reliability Manager bull ISO Management Representative bull Management review process bull Other communication forums as appropriate
9 Revision History
Rev Date Description Initiator
08 101298 Renew spec without content changes ltNamegt
09 2599 Complete rewrite reformat to comply with governing spec 7-section formatting
ltNamegt
10 4299 CN ndash To comply with ISO audit finding in development of a more robust and closed loop system for dealing with out-of-tolerance and overdue measurement and test equipment that require calibration from the site(s) Standard Calibration Lab
ltNamegt
11 52699 CN ndash Clarify when a DRB should not occur ltNamegt
12 021400 CN ndash Rewrite ltNamegt
13 101300 Complete rewrite using new template to comply with ISO 90012000
ltNamegt
DOCUMENT NUMBER 99-9999 PAGE 38 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 101 Key Organizational Responsibilities
The responsibility authority and interrelationship of all personnel who manage perform and verify work are defined in organizational charts by procedures within the various organizations focus areas and functional work groups and in the following matrix
Important
bull Refer to 553 for a description of the responsibilities assigned to the ltBusiness Unitgt Director and the ltBusiness Unitgt ISO Management Representative
bull Organizations and focus areas in rows bordered by dashed lines are outside ltBusiness Unitgt but provide specified support functions
Organization Focus Areas
Roadmap and Business Process Management (RBPM)
bull Product and Technology Integration bull CPU Packaging and Enabling Roadmaps bull Technology Assessments and Communications bull Package Technology Management and Capability Roadmaps
Design Process Development (DPD)
bull Design Tool Development bull ThermalMechanical Tools and Analysis bull Electrical Modeling and Analysis bull Mechanical Design and Integration bull Package Design and Integration bull Design Processes
Platform Materials and Enabling Development (PMED)
bull Platform Integration bull Materials bull Enabling bull Substrate Assembly Subcontractors
Module Engineering bull Process Engineering bull Process Change Control Board
DOCUMENT NUMBER 99-9999 PAGE 39 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Organization Focus Areas
Automation bull Equipment Integration bull Engineering Analysis bull Shop Floor Control bull Infrastructure bull Planning and Logistics Group (PLG) bull Test Automation bull Change Requests bull Change Control Board bull MDT bull Operations
Factory Operations bull Manufacturing bull Manufacturing Systems bull Industrial Engineering bull Build Logistics
Organizational Effectiveness Programs
bull Organizational Development bull Salaried Non-ExemptExemptFirst Line Management (FLM)
Development bull Mentoring bull Embedded Staffing and Sourcing bull Statistical Applications bull Factory Support bull Peer Training Systems bull Business Practices bull Safety bull Employee Relations Self-Assessment (ERSA) bull Quality Systems Audit bull Document Management Information Services bull Learning Technologies Integration and Validation
Quality and Reliability (QampR)
bull Platform and Enabling Quality and Reliability Engineering (QRE)
bull Materials Analysis bull Failure Analysis bull Fault Isolation bull Product QRE bull Customer and Sustaining Engineering
Quality and Reliability Engineering Support
bull Product reliability stress bull Preventive maintenance and calibration of equipment and
tools
DOCUMENT NUMBER 99-9999 PAGE 40 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Organization Focus Areas
Product Engineering
bull Product sample and early revenue requirements management bull Primary interface to Product Division bull Division to Virtual Factory coordination bull Product silicon test software (Test Change Control Board
Component test Burn-in PC Platform Validation) Southwest Regional Site Materials and Services (SMS)
bull Process support facilities bull Facilities support equipment bull Preventive and corrective maintenance of facilities support
and monitoring equipment
DOCUMENT NUMBER 99-9999 PAGE 41 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 102 ISO 90012000ltBusiness Unitgt Quality Manual Matrix
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
12 Application 421 551 7
4 Quality management system 1 41 General requirements 1 42 Documentation requirements 43 421 General 43 422 Quality manual 43 44
423 Control of documents 432 44 45 46
424 Control of quality records 3 433 444 45 46 563 61 624 711 722 734 735 736 737 741 742 752 762 764 82 852 855
5 Management responsibility 5 51 Management commitment 51 553 56 6 101
52 Customer focus 52 72
53 Quality policy 53 552 561
54 Planning 54 541 Quality objectives 541 542
542 Quality management system planning 46 542 6 71 731 81 851
55 Responsibility authority and communication 55 551 Responsibility and authority 531 541 551 552 553 56
101 552 Management representative 553 553 Internal communication 533 553 62 101 56 Management review 56 561 General 443 542 561 562 Review input 562 821 8222 852 856
lowastlowastlowastlowast Boldface = Strong relationship between the ltBusiness Unitgt Quality Manual and the ISO 90012000 clause
DOCUMENT NUMBER 99-9999 PAGE 42 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
563 Review output 563 46
6 Resource management 6 61 Provision of resources 51 6 62 Human resources 61 62
621 General 51 61 62
622 Competence awareness and training 46 62
63 Infrastructure 63 64 Work environment 64 7 Product realization 7 71 Planning of product realization 542 46 6 71 722 733 735
736 81
72 Customer-related processes 72 721 Determination of requirements related to
the product
52 721
722 Review of requirements related to the product
46 722
723 Customer communication 723 853
73 Design and development 73 731 Design and development planning 542 731 732 Design and development inputs 46 732 733 Design and development outputs 733 75
734 Design and development review 46 734
735 Design and development verification 46 735 736 Design and development validation 46 736 737 Control of design and development
changes
46 737
74 Purchasing 74 741 Purchasing process 46 741 84
742 Purchasing information 46 742 743 Verification of purchased product 743 75 Production and service provision 75
DOCUMENT NUMBER 99-9999 PAGE 43 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
751 Control of production and service provision
751
752 Validation of processes for production and service provision
46 623 752
753 Identification and traceability 46 753 83
754 Customer property 754 755 Preservation of product 755 76 Control of monitoring and measuring devices 46 721 76 83
8 Measurement analysis and improvement 8 81 General 542 71 81 82
82 Monitoring and measurement 82 821 Customer satisfaction 562 821 853
822 Internal audit 46 562 822 84 851
823 Monitoring and measurement of processes
46 823 84
824 Monitoring and measurement of product 46 824 83 84 83 Control of nonconforming product 83 84
84 Analysis of data 562 741 821 8223 823 824 83 84
85 Improvement 85 851 Continual improvement 531 54 56 8223 84 851
852
852 Corrective action 46 764 85
853 Preventive action 46 85
DOCUMENT NUMBER 99-9999 PAGE 44 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 103 ltBusiness Unitgt Quality ManualQuality Management System Documentation
Matrix The table below lists the sections by number and title of the ltBusiness Unitgt Quality Manual along with the applicable quality management system documentation associated with the quality manual (QM) sections
Sec QM Section Title Quality Management System Documentation
1 Purpose
2 Scope
3 Applicable Documents
4 General 41 Definitions 99-9999 ltBusiness Unitgt Quality Manual 42 ltBusiness Unitgt
Profile NA
43 Quality Management System Documentation
99-9999 ltBusiness Unitgt Quality Manual 99-9999 Departmental Document Control Policies and
Procedures 44 Quality Manual 99-9999 ltBusiness Unitgt Quality Manual
99-9999 Distribution of Controlled Documents 99-9999 DMIS ldquoltCompanygt Confidentialrdquo Requirements
45 Control of Documents
99-9999 Document Management Information Services Governing Spec for 99-XXXX SECC Documents
99-9999 Document Management Information Services Policies and Procedures for ltBusiness Unitgt Series Specifications
99-9999 Departmental Document Control Policies and Procedures
99-9999 Distribution of Controlled Documents 99-9999 DMIS ldquoltCompanygt Confidentialrdquo Requirements
46 Control of Quality Records
99-9999 Virtual Factory Quality Records Retention PoliciesProcedures
5 Management Responsibility 51 Management
Commitment 99-9999 Departmental Document Control Policies and
Procedures 52 Customer Focus 53 Quality Policy 99-9999 ltBusiness Unitgt Quality Manual 54 Planning
DOCUMENT NUMBER 99-9999 PAGE 45 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
55 Responsibility Authority and Communication
99-9999 ltBusiness Unitgt Quality Manual
56 Management Review 99-9999 ltBusiness Unitgt Management Review Policy and Procedure
6 Resource Management 61 Assignment of
Personnel
62 Competence Awareness and Training
99-9999 Training Guidelines and Procedures for ltBusiness Unitgt
New Hire Orientation Documentation 63 Infrastructure 64 Work Environment ltBusiness Unitgt Manufacturing Safety Handbook
Office Safety Handbook
7 Product Realization 71 Planning of Product
Realization
72 Customer-Related Processes
99-9999 Change Management Specification Plan It Manual
73 Design and Development
99-9999 AssemblyTest CCB Policies and Procedures 99-9999 Change Management Specification 99-9999 DPD Department Operations Process 99-9999 Software Development Process 99-9999 Product Design Integration Process 99-9999 Enabling Design Process 99-9999 Technology Design Integration Process 99-9999 Design Validation Process 99-9999 Product Package Design Requirements Document
(PDRD) Process Applicable design rules Applicable library standards
74 Purchasing ltBusiness Unitgt Materials Desktop Procedures
DOCUMENT NUMBER 99-9999 PAGE 46 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
75 Production Provision 99-9999 Procurement specification for (Commodity) Materials 99-9999 ltBusiness Unitgt ESD Requirements 99-9999 AssemblyTest CCB Policies and Procedures 99-9999 Traceability and Bottomside Marking Requirements 99-9999 Standard Lot Numbering Specification 99-9999 Virtual Factory Quality Records Retention
PoliciesProcedures 99-9999 Chandler AZ Site Environmental Controls
Specification 99-9999 Unit Integrity Reject Management Specification 99-9999 C4OLGA Traceability Requirements 99-9999 WorkStream Policies and Procedures for C4 OLGA and
FC-PGA 99-9999 C4FC-PGA Class 10000 Cleanroom Protocol Guideline 99-9999 C4FC-PGA Class 100000 Cleanroom Protocol
Guideline 99-9999 OLGA1 OLGA2 INT2 FC-PGA VF and MCM On-
HoldOff-Hold System Procedure 99-9999 Pack Procedure Applicable process operating and other specifications AzLO Desktop Operating Procedures Handling and storage procedures documented in individual specifications Online Summary of Electrical Test (OSET) Product build kits
76 Control of Monitoring and Measuring Devices
99-9999 Arizona Standards Lab Calibration Procedures 99-9999 Measuring Equipment and Calibration Policy 99-9999 Virtual Factory AssemblyTest Manufacturing
Preventive Maintenance and Calibration Spec Individual manufacturing equipment specifications
8 Measurement Analysis and Improvement 81 Planning Monitoring
Measurement and Improvement Activities
DOCUMENT NUMBER 99-9999 PAGE 47 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
82 Monitoring and Measurement
99-9999 Procurement specification for (Commodity) Materials 99-9999 ATMO Spec Template for 08 Series Specs 99-9999 AT Internal Audit Policies amp Procedures for Virtual
Factories 99-9999 AT Self Audit Policies amp Procedures for Virtual
Factories 99-9999 ltBusiness UnitgtATM Quality Audit Corrective Action
Tracking Procedure using Speed 99-9999 FC-PGAINT2 and OLGA VF Inspection Trouble Report
(ITR) Procedures 99-9999 C4 amp FC-PGA VF Material and Disposition Review
Board Procedure 99-9999 Final Visual Inspection Procedure 99-9999 FC-PGAINT2 and OLGA Virtual Factory Final QA
Minimum Lot Acceptance Inspections Requirements and Procedure
99-9999 Quality System Auditing Policy 83 Control of
Nonconforming Product
99-9999 Material and Disposition Review Board procedure 99-9999 Unit IntegrityReject Management Specification 99-9999 OLGA1 and FC-PGA VF Process Trouble Report System 99-9999 Yield Issue Procedures and Guidelines 99-9999 OLGA1 OLGA2 INT2 FC-PGA VF and MCM On-
HoldOff-Hold System Procedure 99-9999 C4 amp FCPGA VF Material and Disposition Review
Board Procedure 84 Analysis of Data 85 Improvement 99-9999 AssemblyTest CCB Policies and Procedures
99-9999 AT Internal Audit Policies amp Procedures for Virtual Factories
99-9999 Excursion (DRBMRBITRPTR) NotificationDocumentation in SPEED ndash Policies and Procedures
99-9999 C4 amp FC-PGA VF Material and Disposition Review Board Procedure
Departmentally controlled procedures for yield management Departmentally controlled procedures for FACRs
DOCUMENT NUMBER 99-9999 PAGE 48 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 104 Abbreviations
ADC Arizona Distribution Center
AR Action Request
ltBusiness Unitgt
ltBusiness Unitgt
ATPO Assembly Test Process Orders
BKM Best known method (work instruction)
BOM Bill of materials
BPS Basic product specifications
CAT Chandler Assembly Test
CCB Change Control Board
CPU Central Processing Unit
CQIR Customer Quality Incident Report
DMIS Document Management Information Services
DRB Disposition Review Board
EACI External Administrative Customers Issue
EHS Environmental Health and Safety
ERSA Employee Relations Self-Assessment
FACR Functional Analysis Correlation Request
FPO Finish Process Order
HVM High-Volume Manufacturing
ITR Inspection Trouble Report (also known as Internal Trouble Report)
ISO International Organization for Standardization
LDC Local desktop control (work instruction)
MampTE Measurement and Test Equipment
MBP Management by Planning
MRB Material Review Board
MTS Module Target Specifications
MUM Monthly Update Meeting
OSET Online Summary of Electrical Test
PCCB Process Change Control Board
DOCUMENT NUMBER 99-9999 PAGE 49 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
PDRD Package Design Requirements Document
POR Plan of Record
PRD Product Requirements Document
PTR Process Trouble Report
PPV PC Platform Validation
QampR Quality and Reliability
RFC Response Flow Checklist
SLI Substrate Lot Identifier
SMS Site Materials and Services
SPC Statistical process control
SPEED System Product Engineering ECO Database
SSP Supplier Support Program
STC Simultaneous Technical Certification
TAP Technology Architecture Plan
TCCB Test Change Control Board
TEI Temporary Engineering Instruction
TMG Technology Manufacturing Group
TPS Technology Performance Specification
TTS Technology Target Specification
VDA Vendor Design Approval
VF Virtual factory
DOCUMENT NUMBER 99-9999 PAGE 3 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
6 Resource Management 19
61 Assignment of Personnel 19 62 Competence Awareness and Training 20
621 Commitment to training 20 622 Identifying competency needs and developing training schedules 20 623 Technical training and evaluation 20 624 Training records 21
63 Infrastructure 21 64 Work Environment 21
7 Product Realization 22
71 Planning of Product Realization 23 711 Creating product-specific quality plans 23 712 Quality plan documentation 23
72 Customer-Related Processes 24 721 Determination of requirements related to deliverables 24 722 Review of requirements related to deliverables 24 723 Customer communication 25
73 Design and Development 25 731 Design and development planning 25 732 Design and development inputs 25 733 Design and development outputs 26 734 Design and development review 26 735 Design and development verification 26 736 Design and development validation 27 737 Control of design and development changes 27
74 Purchasing 27 741 Purchasing process 27 742 Purchasing information 28 743 Verification of purchased product 28
75 Production Provision 29 751 Control of production operations 29 752 Validation of processes for production 30 753 Identification and traceability 31 754 Customer property 32 755 Preservation of product 32
76 Control of Monitoring and Measuring Devices 32 761 Introduction 32 762 Calibration safeguards identification status and records 33 763 Calibration methods 33 764 Corrective action 33
8 Measurement Analysis and Improvement 34
81 Planning Monitoring Measurement and Improvement Activities 34 82 Monitoring and Measurement 35
821 Customer satisfaction 35
DOCUMENT NUMBER 99-9999 PAGE 4 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
822 Internal and external audits 35 823 Monitoring and measurement of processes 36 824 Monitoring and measurement of deliverables 36
83 Control of Nonconforming Product 37 831 Disposition Review Board 37 832 Material Review Board 37
84 Analysis of Data 37 85 Improvement 37
851 Continual improvement 37 852 Corrective and preventive actions 37 853 Customer feedback system 38 854 Corrective action tracking 38 855 Correctivepreventive action implementation 38 856 Correctivepreventive action escalation 38
9 Revision History 39
10 Appendices 40
101 Key Organizational Responsibilities 40 102 ISO 90012000ltBusiness Unitgt Quality Manual Matrix 43 103 ltBusiness Unitgt Quality ManualQuality Management System Documentation
Matrix 46 104 Abbreviations 50
DOCUMENT NUMBER 99-9999 PAGE 5 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ltBusiness Unitgt Quality Manual
1 Purpose The ltBusiness Unitgt Quality Manual serves several purposes The manual
bull Establishes a concise outline of ltBusiness Unitgtrsquos quality management system including the strategies for achieving and maintaining quality standards across all processes that comprise ltBusiness Unitgtrsquos quality management system
bull Provides a reference for ltBusiness Unitgtrsquos quality management system procedural documentation and work instructions
bull Identifies and designates the responsibility and authority for implementing and maintaining ltBusiness Unitgtrsquos quality management system
bull Establishes and demonstrates compliance of ltBusiness Unitgtrsquos quality management system with the International Organization of Standardization (ISO) 90012000 standard
2 Scope This document applies to ltBusiness Unitgt It complies with all requirements of ISO 90012000 but may contain information beyond the scope of ISO 90012000 registration
3 Applicable Documents
Number Title ISO 90012000(E) Quality management systems ndash Requirements httplegalltCompanygt comcrmindexhtm
Corporate Records Management Document Retention Guidelines
httplegalltCompanygt comcrmindexhtm
Corporate Records Management Document Handling Procedures
httpservicesltCompanygt comEHS
Various corporate Environmental Health and Safety guidelines
DOCUMENT NUMBER 99-9999 PAGE 6 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
4 General 41 Definitions
Definitions for the terms used in this document are as follows
Term Description Controlled distribution
The automatic distribution of controlled documents to controlled locations where the documents are used Controlled distribution ensures that documents are distributed every time they are modified including revisions renewals and Temporary Engineering Instructions (TEIs) or rendered obsolete
Controlled document
A document that bull Meets Information Security requirements for creation approval
distribution and retrieval bull Is legible and readily identifiable Additionally controlled documents may be defined by either or both of the following criteria bull May be used to procure or produce products bull May have an impact on the quality of the deliverable
Controlled documents list
A group of indexes that list the current revision status of controlled documents
Customer Recipient of a deliverable resulting from ltBusiness Unitgt processes
Deliverable An output from a specific process expressed as a product or a process
Document change control
Process by which controlled documents are reviewed and approved by authorized personnel at initial and superseding (revised) issues
ISO 9001 A member of the ISO 9000 family of internationally recognized and accepted standards specifies requirements for a quality management system where an organization needs to demonstrate its ability to provide products that meet customer and applicable regulatory requirements and aims to enhance customer satisfaction
Objective evidence Data obtained through observation measurement test or other empirical means that support the existence or verity of something
Management system
A set of interrelated or interacting elements for establishing policy and objectives and for achieving those objectives
DOCUMENT NUMBER 99-9999 PAGE 7 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Term Description Quality The degree to which a set of inherent characteristics of a product
process or system to fulfill requirements of the organization its customers and other interested parties
Quality management
Coordinated activities for directing and controlling an organization with regard to quality
Quality management system
A management system for directing and controlling an organization with regard to quality Direction and control generally include establishment of the quality policy and quality objectives quality planning quality control quality assurance and quality improvement
Quality manual Document specifying the quality management system of an organization
Quality objective Something sought or aimed for related to quality
Quality plan Documentation specifying which procedures and associated resources are to be applied by whom and when to a specific project product process or contract
Quality policy An organizationrsquos overall business commitments toward quality systems continual improvement and customer satisfaction as formally expressed by top management
Quality record Documentation that bull States results achieved or provides objective evidence of
activities performed in fulfillment of quality requirements bull Is identified by name (as a quality record) in the appropriate
controlled document
Quality system The organizational structure responsibilities procedures processes and resources needed to implement quality management (refer to previous term Quality management)
42 ltBusiness Unitgt Profile
421 ltBusiness Unitgt history ltBusiness Unitgt is a business unit within ltCompanygtrsquos ltSectorgt ltBusiness Unitgtwas established in 1992 and merged with ltanother business unitgt in 1998 The ltBusiness Unitgtfacility includes over 120000 square feet of manufacturing space operates 24 hours a day 7 days a week and employs approximately 900 full-time employees
As a design development and deployment facility of new assembly test technologies ltBusiness Unitgtproduces microprocessor and semiconductor products for the worldwide market The factory is dedicated to the introduction of
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IF PRINTED ndash REFERENCE COPY
new assembly technologies prior to their being transferred to ltCompanygt high-volume manufacturing (HVM) sites
ltBusiness Unitgt does not provide direct servicing to its customers and this is reflected in the reduced scope of ltBusiness Unitgtrsquos ISO 90012000-compliant quality management system and quality manual Likewise owing to the nature of its processes non-CPU (Central Processing Unit) activities and concept qualification (Path Finding) activities fall outside the scope of this quality manual
422 ltBusiness Unitgt vision Interconnecting silicon to the digital world
423 ltBusiness Unitgt mission statement Identify develop and deliver assembly packaging solutions to meet ltCompanygtrsquos business needs
424 ltBusiness Unitgt values ltBusiness Unitgtis guided by the following values
bull Uncompromised integrity and honesty We trust each other employ ltCompanygtrsquos Code of Conduct and disclose issues and risks fully
bull Assume ownership We own the problem and drive resolution and we find the right people to get it resolved
bull Speak with data We support our conclusions with data bull Be disciplined We hold effective meetings are on time and employ
systematic problem-solving methodology bull Open communication We explain what we know when we know it bull Make and meet commitments We base business goals on high-confidence
schedules identify stretch goals to challenge ourselves and do everything within reason to meet those schedules
bull Teamwork We contribute ideas to result in more options and better problem resolution we reallocate resources to maximize organization results and we work as one organization and to one agenda for the common good
bull Safety Safety is owned by everyone We proactively promote a safe and healthy environment
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IF PRINTED ndash REFERENCE COPY
43 Quality Management System Documentation
431 ltBusiness Unitgt quality management system This manual defines the ltBusiness Unitgtquality management system The quality management system consists of ltBusiness Unitgtrsquos quality manual procedural documentation and work instructions quality objectives and quality plans activities practices resources and quality records which together ensure that ltBusiness Unitgtrsquos deliverables conform to the requirements of the organization its customers and other interested parties
432 ltBusiness Unitgt documentation and documentation levels The ltBusiness Unitgtquality management system is documented in sufficient detail to ensure its effective operation and control of processes Procedural coverage varies depending on the type of activity the complexity of processes and their interactions and on the competence of personnel involved in carrying out the activity
The following table shows how ltBusiness Unitgtrsquos quality management system is documented Each level of documentation contains steadily increasing details about ltBusiness Unitgtrsquos quality operations and methods Documents that direct activity affecting ltBusiness Unitgtrsquos quality management system are placed under control
Level Documentation Type Describes
1 ltBusiness Unitgt Quality Manual
ltBusiness Unitgtrsquos quality management system its scope the interaction between the processes of the quality management system and the documented procedures established for the effective operation of that system
2 Procedural documentation
Responsibilities and governing procedures within the ltBusiness Unitgt quality system Samples include the following types of documents bull ltBusiness Unitgt operating policies and
procedures bull Functional group governing procedures
process specifications and business flow diagrams
DOCUMENT NUMBER 99-9999 PAGE 10 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Level Documentation Type Describes
3 Work instructions Steps to be taken within a specific job function to achieve quality and production plan results Samples include the following types of documents bull Process operational specifications bull Preventive maintenance specifications bull Local desktop procedures (LDCs) bull Best known methods (BKMs) bull Toolkits
433 Quality records ltBusiness Unitgt maintains quality records at each documentation level to demonstrate
bull Conformity to specified requirements bull Suitability adequacy and effective operation of the quality management
system
44 Quality Manual 441 Classification and control
ltBusiness Unitgtrsquos quality manual is classified as ltCompanygt Confidential and is a controlled document Control is exercised by Document Management Information Services (DMIS)
442 Distribution DMIS distributes controlled copies of the current revision of ltBusiness Unitgtrsquos quality manual to individuals and departments on request
Uncontrolled copies of ltBusiness Unitgtrsquos quality manual can be viewed and printed by accessing the following online resources
bull Documentum (WorkSpace SmartSpace Vspec) bull The ltBusiness Unitgt DMIS shared local repository Copies printed using these access modes are uncontrolled reference copies
Individuals with uncontrolled copies must take responsibility for verifying that they are in possession of the current revision of this quality manual They do this by contacting DMIS directly or by checking the controlled documents list on the ltBusiness Unitgt DMIS shared local repository or on the DMIS shared repository on the ltCompanygt intranet
DOCUMENT NUMBER 99-9999 PAGE 11 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
443 Review and revision ltBusiness Unitgt employees are encouraged to propose amendments additions and improvements to this quality manual through their supervisor or manager or directly to the Quality Systems Manager
Maintenance and revision of ltBusiness Unitgtrsquos quality manual are the responsibility of the ltBusiness Unitgt Quality Systems Manager The manual is reviewed at a minimum on an annual basis and as necessary to incorporate changes in business direction and continual improvement activities
444 Approval The ltBusiness Unitgt ISO Management Representative approves the release of ltBusiness Unitgtrsquos quality manual Other approvals may be required at the discretion of designated ltBusiness Unitgt management staff Records of the review and approval processes are maintained
45 Control of Documents ltBusiness Unitgt places documents that direct activity affecting its quality management system under strict approval controlled distribution and change control including to the extent applicable documents of external origin such as standards and customer documents
Authorized personnel review and approve controlled documents for adequacy prior to issue and a quality record is kept of this process When changes are required to existing documents designated functions are provided with pertinent information including recommended improvements and corrective or preventive action implementation upon which to base their review and approval The nature of the change and the current revision status are identified in the controlled document
After approval the relevant version of the document is distributed under controlled conditions to all locations where operations essential to the effective functioning of the quality system are performed Locations may be authorized distribution points electronic terminals or a central or local repository Members of the affected work group receive relevant training when systems processes or procedures are implemented or modified
ltBusiness Unitgt promptly removes obsolete (not current) controlled documents from all points of issue or use or otherwise assures against their unintended use Obsolete controlled documents retained for legal andor knowledge-preservation purposes are suitably identified
ltBusiness Unitgt uses several methods to maintain the current revision status of all ltBusiness Unitgt controlled documents To preclude anyonersquos using obsolete documents DMIS maintains a controlled documents list that is readily accessible to users of the ltBusiness Unitgt DMIS shared local repository and the DMIS shared repository located on ltCompanygtrsquos intranet In addition designated personnel who use non-DMIS controlled documents maintain records of the current revision status of their documents for example local desktop procedures best known methods and toolkits
DOCUMENT NUMBER 99-9999 PAGE 12 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
46 Control of Quality Records ltBusiness Unitgt maintains quality records to provide evidence of conformity to specified requirements and of the effective operation of the quality management system Pertinent quality records from subcontractors are elements of these data
In accordance with ltCompanygt guidelines and procedures ltBusiness Unitgt maintains quality records that
bull Are legible and readily identifiable to the productprocess involved bull Are retrievable bull Are protected against deterioration damage and loss bull Have established retention periods
Retention periods vary from record to record depending on statute or regulation trade practices projected business needs or specific customer requirements For longer storage periods quality records are stored off-site
Each functional work group maintains a master index that identifies records that support and substantiate all ltBusiness Unitgt quality-related activities The index specifies as a minimum the following
bull Name of quality record bull Medium (paper foils microfilm magnetic disk or tape optical disk photograph or a
combination thereof) bull Responsible group ensuring the integrity of the quality record bull Location where the quality record is maintained bull Retention period bull Disposition authority for the quality record
5 Management Responsibility 51 Management Commitment
ltBusiness Unitgt management staff is committed to the development implementation and improvement of ltBusiness Unitgtrsquos quality management system The quality management system rests on the following foundations
bull ltBusiness Unitgt management staff communicates to employees the importance of the quality management system to the continued success and effectiveness of the organization
bull ltBusiness Unitgt management staff and personnel are visibly and actively committed to a total quality system and to its continual improvement
bull ltBusiness Unitgt management staff continually assesses the quality management systemrsquos capability to fulfill customer requirements and expectations
bull ltBusiness Unitgt management staff ensures planning and allocation of necessary resources including the assignment of competent personnel
DOCUMENT NUMBER 99-9999 PAGE 13 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
bull ltBusiness Unitgt management staff defines responsibilities for personnel who perform work and verify activities affecting quality
bull Documented and controlled processes are implemented and maintained bull An effective corrective and preventive action program is implemented and maintained
52 Customer Focus ltBusiness Unitgt management staff with help from other ltCompanygt management teams ensures that customer requirements (ie needs and expectations) are determined converted into specific requirements related to the deliverable and fulfilled with the goal of enhancing customer satisfaction Methods used may include
bull Identifying potential customers bull Customer surveys bull Customer feedback bull Customer requests for product changes bull Market research bull Analysis of competitive products bull Benchmarking
53 Quality Policy 531 ltBusiness Unitgt quality policy
ltBusiness Unitgt is committed to continuous quality improvement of our products processes and people Quality is integrated into all aspects of our business and forms the foundation of customer satisfaction
532 ltCompanygt mission and quality value statements ltBusiness Unitgtrsquos quality policy is the driver for the quality system It is linked to ltBusiness Unitgtrsquos vision mission and values Together they support ltCompanygtrsquos mission statement
Do a great job for our customers employees and stockholders by being the preeminent building block supplier to the worldwide Internet economy
ltBusiness Unitgtrsquos quality policy vision mission and values are aligned with ltCompanygtrsquos value statement on quality
We strive to bull Achieve the highest standards of excellence bull Do the right things right bull Continuously learn develop and improve bull Take pride in our work
DOCUMENT NUMBER 99-9999 PAGE 14 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
533 Communicating the ltBusiness Unitgt quality management system to employees ltBusiness Unitgtrsquos quality policy vision mission and values as well as ltCompanygtrsquos mission and quality value are communicated throughout the organization by
bull Key personnel who are responsible for implementing ltBusiness Unitgtrsquos quality management system
bull Using various media including distribution of controlled documents the ltBusiness Unitgt newsletter bulletin board postings badge cards monthly update meetings (MUMs) quality-related training team briefings and the ltCompanygt intranet
54 Planning 541 Quality objectives
ltBusiness Unitgt management staff establishes measurable quality objectives and related requirements that are consistent with ltBusiness Unitgtrsquos quality policy and communicates them to relevant functions and levels within the organization using among other instruments
bull ltBusiness Unitgt Agenda The annual ltBusiness Unitgt Agenda lists objectives pertaining to the general quality system and continual improvement
bull Management by Planning (MBP) MBP objectives include objectives for increasing organizational effectiveness productivity and employee satisfaction
Other quality objectives include those for product and improving products and processes Together these quality objectives drive the quality management system planning process
542 Quality management system planning ltBusiness Unitgt management staff identifies and plans processes and resources required for the quality system and for achieving quality objectives Elements in the overall quality management system planning process include
bull Planning for the achievement of quality objectives and general quality system planning the results of which are manifested in ltBusiness Unitgtrsquos quality manual
bull Planning of product realization processes and product verification and validation activities
bull Design and development planning bull Planning of monitoring and measurement of products capability of processes
achievement of project objectives and customer satisfaction bull Planning for continual improvement
Quality planning also ensures that adequate and appropriate resources are identified and implemented throughout the organization
DOCUMENT NUMBER 99-9999 PAGE 15 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
The output of the quality management system planning process is documented in quality records Any changes that are introduced into the quality management system are conducted in a controlled manner in order to maintain the integrity of the system
55 Responsibility Authority and Communication 551 ltBusiness Unitgt quality management structure
ltBusiness Unitgt management staff is responsible for defining implementing and maintaining the ltBusiness Unitgt quality system This responsibility is delegated through the organization using structured lines of authority (see organizational chart) The structure
bull Integrates all activities that affect the quality of ltBusiness Unitgt processes and products into a single system
bull Facilitates reliable and continuous control over those activities bull Ensures that appropriate communication processes are established and that
communication takes place regarding the effectiveness of the quality management system
DOCUMENT NUMBER 99-9999 PAGE 16 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Important Departments identified in shaded boxes fall outside the scope of ltBusiness Unitgtrsquos ISO registration Departments connecting to the ltBusiness Unitgt organization using dashed lines are outside ltBusiness Unitgt but provide support functions
Finance
Director ltBusiness Unitgt
OrganizationalEffectiveness
Programs (OEP)
Assembly TechnologyArchitecture and
Pathfinding
Module Engineering Factory Operations
Roadmap andBusiness Process
Management (RBPM)
Platform Materialsand Enabling
Development (PMED)
Automation Non-CPU Packaging
Design ProcessDevelopment (DPD)
Human Resources Quality and Reliability(QampR)
Quality and ReliabilityEngineering Support
552 Deployment responsibilities of management ltBusiness Unitgt management staff acknowledges its responsibility for deploying ltBusiness Unitgtrsquos quality management system throughout the organization by
bull Defining and documenting ltBusiness Unitgtrsquos quality policy and quality objectives and ensuring that they are communicated and understood within the organization
bull Appointing a management representative with authority to ensure that the quality management system is effectively implemented and maintained
bull Establishing work roles and responsibilities bull Regularly reviewing the status and adequacy of ltBusiness Unitgtrsquos quality
management system bull Communicating to the organization the importance of meeting customer as well
as statutory and regulatory requirements
DOCUMENT NUMBER 99-9999 PAGE 17 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ltBusiness Unitgt management staff gives personnel performing quality functions sufficient responsibility and authority to
bull Identify and record problems relating to ltBusiness Unitgtrsquos deliverables bull Initiate action to prevent the occurrence of nonconformities relating to
ltBusiness Unitgtrsquos products processes and quality system bull Initiate recommend or provide solutions through designated channels bull Verify the implementation of solutions bull Control further processing delivery or installation of nonconforming product
until the deficiency or the unsatisfactory condition has been corrected
DOCUMENT NUMBER 99-9999 PAGE 18 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
553 Personnel responsible for quality implementation The responsibility authority and interrelationship of all personnel who manage perform and verify work are defined by procedures within the various departments and functional work groups in organizational charts and in Appendix 101 Key Organizational Responsibilities The responsibilities for the ltBusiness Unitgt Director and the ltBusiness Unitgt ISO Management Representative appear in the table below
This person is responsible and accountable for
ltBusiness Unitgt Director
bull Overall management of the business including ltBusiness Unitgtrsquos quality management system as defined in ltBusiness Unitgtrsquos quality manual
ltBusiness Unitgt ISO Management Representative
bull Reviewing ltBusiness Unitgtrsquos quality management system and reporting the findings to management staff
bull Maintaining the effectiveness of ltBusiness Unitgtrsquos quality management system by adapting it to fit changing circumstances
bull Ensuring that functional work groups are proactive when probable instances of nonconformity exist
bull Reporting to ltBusiness Unitgt management staff if resources are inadequate for maintaining an effective internal quality audit program
bull Maintaining contact with the Registering Authority bull Providing ltBusiness Unitgt management staff with
updates on the findings of quality audits and assessments and with progress reports on plans for corrective action that result from the findings of these audits and assessments
bull Ensuring the promotion of awareness of customer requirements throughout the organization
bull Performing the duties of a management representative as defined in ISO 90012000
56 Management Review 561 Frequency
ltBusiness Unitgt management staff periodically review the ltBusiness Unitgt quality management system to ensure its continuing suitability adequacy and effectiveness The reviews assess opportunities for improvement and the need to incorporate improvements in ltBusiness Unitgtrsquos quality management system including changing ltBusiness Unitgtrsquos quality policy and quality objectives The review occurs at least once a year but may occur more often based on the performance of the quality management system and business needs
DOCUMENT NUMBER 99-9999 PAGE 19 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
562 Review items Review items at any one meeting vary depending on importance frequency of meetings and whether the meetings are attended by ltBusiness Unitgt management staff or by another appropriate level of management ltBusiness Unitgt management staff use these meetings to address over the course of a year the following performance and improvement opportunities
bull Results of audits bull Customer feedback bull Process performance and product conformity bull Status of preventive and corrective action bull Follow-up actions from previous management reviews bull Planned changes that could affect the quality management system bull Recommendations for improvement
563 Review outcome The outcome of a review includes actions related to
bull Improvement of the effectiveness of the quality management system and its processes
bull Improvement of deliverables related to requirements bull Resource needs
Results of the reviews are recorded and required actions (ARs) are assigned to responsible parties for follow-up actions The status of ARs is tracked to ensure successful and timely completion
6 Resource Management ltBusiness Unitgt determines and provides the resources needed to
bull Implement and maintain the quality management system and continually improve its effectiveness
bull Enhance customer satisfaction
61 Assignment of Personnel Personnel performing work affecting ltBusiness Unitgt deliverables are deemed competent on the basis of their appropriate education skills experience and training Appropriate departments and functional work groups maintain records documenting employeesrsquo competencies
DOCUMENT NUMBER 99-9999 PAGE 20 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
62 Competence Awareness and Training 621 Commitment to training
ltBusiness Unitgt management staff is committed to employee training as a way of ensuring that personnel
bull Have the knowledge skills tools and techniques required to perform their jobs and initiate improvements and innovations
bull Understand the potential consequences of not following procedures bull Are aware of the relevance and importance of their activities and how they
contribute to the achievement of ltBusiness Unitgtrsquos quality objectives
This commitment to training extends to newly recruited personnel and personnel transferred to new assignments
622 Identifying competency needs and developing training schedules Each functional work group is responsible for
bull Determining the necessary competence for personnel performing work affecting deliverables by analyzing job requirements and an individualrsquos current qualifications and career development goals
bull Developing and regularly reviewing training plans and schedules bull Arranging training or taking other actions to satisfy competency needs of
personnel bull Ensuring that training or other actions continue to be appropriate throughout an
individualrsquos tenure in the work group
623 Technical training and evaluation A technical training group coordinates and facilitates the instruction of ltBusiness Unitgt personnel who require additional technical skills as required by ltBusiness Unitgt business and training needs Training may occur on the job in a formal classroom setting or off-site at a customerrsquos or supplierrsquos facility The training group regularly evaluates training activities to ensure that they are fulfilling the requirements of personnel and the needs of ltBusiness Unitgt
Individual functional groups also evaluate their training needs These needs may change because
bull An employee is reassigned promoted or assumes additional responsibilities bull A new employee is hired bull Customer requirements change bull A new structure system process or procedure is implemented bull A specific performance problem is identified
DOCUMENT NUMBER 99-9999 PAGE 21 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
624 Training records Personnel competency needs are documented in departmental andor individual employee training plans Qualified trainers and facilitators carry out the training Records of an individualrsquos training and qualifications (including copies of licenses and certifications as appropriate) are maintained
63 Infrastructure ltCompanygt provides the infrastructure ltBusiness Unitgt needs to achieve conformity to requirements for deliverables including
bull Buildings workspace and associated utilities bull Process equipment both hardware and software bull Supporting services such as transport facilities and information and communication
technology
Southwest Regional Site Materials and Services (SMS) provisions and maintains buildings workspace and associated utilities Specifically SMS
bull Installs qualifies operates and maintains process support facilities bull Monitors the performance of facilities support equipment associated with product
manufacturing bull Provides preventive and corrective maintenance of facilities support and monitoring
equipment
64 Work Environment ltBusiness Unitgt management staff with support from ltCompanygt Site Environmental Health and Safety (EHS) is committed to providing a suitable work environment
The following human factors affect the work environment
bull Creative work methodologies such as telecommuting bull Opportunities for professional and personal development through programs such as
ERSA (Employee Relations Self-Assessment) bull Opportunities for greater involvement within ltBusiness Unitgt and outside in the
community through programs such as ltCompanygtrsquos Itrsquos a Great Place to Work bull Ergonomics bull Workplace location bull Safety rules and guidance bull Use of protective equipment
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IF PRINTED ndash REFERENCE COPY
The following physical factors affect the work environment
bull Cleanliness bull Hazardous substances and situations bull Air flow temperature humidity and pollution bull Lighting bull Noise and vibration
7 Product Realization ltBusiness Unitgtrsquos manufacturing packaging technology development consists of five phases associated activities and ldquoRevrdquo (Revision) levels
bull Path Finding Assembly and test and silicon technology optimization begins during this phase Silicon and packaging technology roadmaps are synchronized and the strategic assembly technology direction is determined The Technology Architecture Plan (TAP) is published
bull Definition The packaging technology envelope is defined and aligned with business and product needs during this phase The product is formally added to the ltBusiness Unitgt roadmap and the product Package Design Requirements Document (PDRD) is initiated Among the controlled documents that are released are the Product Divisionrsquos Package Product Requirements Document (PRD) the initial Technology Target Specification (TTS) which defines the requirements for a package technology the initial design rules and the initial Technology Performance Specifications (TPSs)
bull Discovery The assembly and test process materials piece-parts and equipment are designed to satisfy the packaging technology envelope lead product requirements and design rules during this phase A Plan of Record (POR) baseline process is established
bull Development The baseline process is defined During this phase the focus is on manufacturing stability and capability and the analysis of data related to manufacturability yield and reliability as well as EHS (environmental health and safety) data related to equipment materials and waste streams Process specifications are written and change control is implemented
bull Deployment Revenue product begins to ship and the factory ramps to high-volume manufacturing during this phase which is normally defined as the period from Technical Certification to Factory Certification or High-Volume Manufacturing (HVM) Certification (When Simultaneous Technical Certification [STC] methodology is employed Technical Certification and HVM Certification occur simultaneously) Continual focus is on yield and manufacturability improvements The Development Manufacturing Line transfers the process to the production factory
DOCUMENT NUMBER 99-9999 PAGE 23 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
The following figure represents the five phases of ltBusiness Unitgtrsquos manufacturing packaging technology development that are described in the preceding paragraphs The figure also defines the scope of ltBusiness Unitgtrsquos ISO 90012000 certification The scope starts with the initial publication of the Technology Target Specification and ends with High-Volume Manufacturing Certification when the packaging process has been duplicated in the receiving factory and the factory assumes responsibility for running and sustaining the process
Path-Finding Definition Discovery Development Deployment
TechnologyTargetSpecification
High-VolumeManufacturing
Certification
TechnologyCertification
Plan ofRecordand
Non-CPU Scope of ISO Certification
71 Planning of Product Realization 711 Creating product-specific quality plans
ltBusiness Unitgt creates product-specific quality plans for product realization processes and for product verification and validation activities These plans are consistent with the other requirements of ltBusiness Unitgtrsquos quality management system
In creating product-specific quality plans ltBusiness Unitgt determines
bull Quality objectives and requirements for the deliverable bull The need to establish processes documents and provide resources specific to
the deliverable bull Required verification validation monitoring inspection and test activities
specific to the deliverable bull Product acceptance criteria bull Records needed to provide evidence that the realization processes and resulting
deliverable fulfill requirements
712 Quality plan documentation ltBusiness Unitgt documents its plans for realization processes and for verification and validation activities in product drawings and specifications material or process flow diagrams process flowcharts setup sheets verification and validation reports work orders lot travelers inspection and test procedures and similar documents that define the manner of production and specify the inspection and test programs for given products Collectively these documents comprise the product-specific quality plan
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IF PRINTED ndash REFERENCE COPY
72 Customer-Related Processes 721 Determination of requirements related to deliverables
ltBusiness Unitgt does not identify requirements initiated by external customers rather a corporate organization determines them in accordance with documented procedures The procedures ensure that the following items are determined
bull Requirements specified by the customer including requirements for delivery If customer requirements differ from standard ltCompanygt products a corporate mediator resolves the differences
bull Requirements and technologies not stated by the customer but necessary for specified use or application
bull Statutory and regulatory requirements related to the product bull Any additional requirements determined by corporate
These requirements are communicated to ltCompanygt divisions fabrication sites and subsequently ltBusiness Unitgt
Requirements may also be initiated by internal customers who want to have ltBusiness Unitgtrsquos processes applied to their design concepts Design concepts are systematically analyzed to identify customer requirements
722 Review of requirements related to deliverables ltBusiness Unitgt reviews requirements related to deliverables prior to the commitment to supply deliverables to customers The review process ensures that
bull Product and technology requirements are understood bull Requirements differing from those previously expressed are resolved bull Requirements are confirmed before acceptance bull ltBusiness Unitgt can meet the defined requirements
Review results and action items are maintained
Requirements for deliverables are defined in terms of frequency power die size device speed volumes delivery dates and other factors They are communicated to responsible departments and functional work groups within ltBusiness Unitgt using various methods including
bull Technology Target Specifications bull Module Target Specifications (MTSs) bull Design rules bull Technology Performance Specifications (TPSs) bull Equipment specifications bull Material specifications
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IF PRINTED ndash REFERENCE COPY
bull Package Design Requirements Documents (PDRDs) bull Bills of Materials (BOMs) bull Plan It bull Meeting minutes bull Scientific record books
When requirements for deliverables change ltBusiness Unitgt ensures that the relevant documents are amended and that relevant personnel are made aware of the changes
723 Customer communication ltBusiness Unitgt has implemented effective processes for communicating with its customers These customers may be other ltCompanygt organizations Communications include but are not limited to the following
bull Product information bull Inquiries bull Order handling bull Customer feedback
73 Design and Development 731 Design and development planning
ltBusiness Unitgt plans and controls design and development of its products Planning activities determine
bull Design and development stages bull Review verification and validation that are appropriate to each design and
development stage bull Responsibilities and authorities for design and development
ltBusiness Unitgt manages interfaces between different groups involved in design and development to ensure effective communication Planning output is updated as the design and development progresses
732 Design and development inputs ltBusiness Unitgt ensures that inputs relating to requirements for deliverables are determined and records maintained Inputs may include
bull Functional and performance requirements bull Applicable statutory and regulatory requirements bull Where applicable information derived from previous similar designs bull Other requirements essential for design and development
Qualified personnel review the requirements for adequacy and completeness and resolve any issues
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IF PRINTED ndash REFERENCE COPY
733 Design and development outputs ltBusiness Unitgt ensures that the outputs of design and development are in a format suitable to manufacturing and capable of verification against design and development input These outputs generally consist of
bull PDRDs bull Design rules bull iTech files bull Design library bull Vendor Design Approval (VDA) bull SPEED BOM specification bull Netlistpin map
The outputs of design and development (baseline) are approved prior to release to ensure that they
bull Meet input requirements for design and development bull Provide appropriate information for purchasing and production operations bull Contain or reference product acceptance criteria bull Specify the characteristics of the product that are essential for its safe and
proper use
734 Design and development review At suitable stages individuals involved with product design and development meet to
bull Evaluate the ability of the results of design and development to fulfill requirements
bull Identify any problems and propose necessary actions
Review results and action items are maintained
735 Design and development verification Design and development verification is the process by which individuals involved with design and development demonstrate that outputs have satisfied the design and development input requirements Verification provides a preliminary assessment of the packagersquos manufacturability
ltBusiness Unitgt has documented procedures that establish the points at which verification activities are performed Verification records and action items are maintained
736 Design and development validation Design and development validation is the process by which individuals involved with product design and development demonstrate that the resulting product is capable of fulfilling the requirements for the specified use or application
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IF PRINTED ndash REFERENCE COPY
ltBusiness Unitgt has documented procedures that establish when in the design and development process validation is performed Validation records and action items are maintained
737 Control of design and development changes Authorized ltBusiness Unitgt personnel identify document review and approve all design and development changes before implementation Records of the results of the change review and action items are maintained
74 Purchasing Purchases and services that impact the quality of products delivered to ltBusiness Unitgt customers are strictly controlled The type and extent of control applied to the supplier and the purchased product are dependent on the effect of the purchased product on subsequent product realization or the final product Controls are exercised by departments inside and outside ltBusiness Unitgt depending on the purchased product or service
741 Purchasing process ltBusiness Unitgt controls its purchasing processes to ensure that direct and indirect materials
bull Conform to requirements bull Reach manufacturing without interruption bull Are procured from approved suppliers
The responsible commodity management team evaluates and selects suppliers on the basis of their ability to meet ltBusiness Unitgtrsquos requirements including as applicable having a quality management system and meeting any stated product- or service-specific quality assurance requirements
The responsible commodity team performs subsequent reevaluations at prescribed intervals using methods including but not limited to those in the following list
bull A formal assessment process of the supplierrsquos capability to supply products andor services
bull Analysis of data in relation to key parameters for example delivery performance and material rejects
bull Feedback received bull Evaluation at the time of subcontract renewal
Evaluation records and action items arising from the evaluation are maintained
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IF PRINTED ndash REFERENCE COPY
742 Purchasing information ltBusiness Unitgt ensures that its purchasing documents are approved prior to submitting them to the supplier During the approval process information relating to the particular purchase is checked for accuracy and adequacy of the specified requirements Purchasing information may include
bull Drawings bull Specifications bull References to part numbers and descriptions bull Requirements for approval of product procedures processes and equipment bull Requirements for qualification of personnel bull Verification arrangements at the supplierrsquos premises and method of product
release bull Supplier quality management system requirements
ltBusiness Unitgt maintains records of all its purchasing documents
743 Verification of purchased product ltBusiness Unitgt has established and implemented inspection and other activities necessary for ensuring that purchased product meets specified purchase requirements
When the applicable contract with the supplier allows ltBusiness Unitgtrsquos representatives may audit the supplierrsquos premises Also when specified under contract and allowable under the contract with ltBusiness Unitgtrsquos suppliers ltBusiness Unitgtrsquos customers or their representatives will be afforded the opportunity to visit the supplierrsquos premises to perform verification
75 Production Provision 751 Control of production operations
ltBusiness Unitgt plans and carries out production operations under controlled conditions Controlled conditions include as applicable
bull Availability of information that describes the characteristics of the product bull Availability of work instructions at points of use bull Use of suitable equipment bull Availability and use of measuring and monitoring devices bull Implementation of monitoring and measurement activities bull Implementation of release delivery and any applicable post-delivery activities
7511 Control of processes and equipment The processes and equipment used to produce new package technology are initially qualified under controlled conditions Platform managers define the transfer requirements for high-volume manufacturing
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IF PRINTED ndash REFERENCE COPY
The methods used to qualify equipment purchased to support increasing product demand are described in procurement specifications andor contracts Additional equipment characterization requirements are defined in Change Control Board (CCB) documents
7512 Process sequence and recipes The procedures and recipes for each process step are documented in controlled documents which typically include the following
bull Individual process operating specifications bull Bills of materials (BOMs) bull Basic product specifications (BPSs) bull Special customer specifications (S-specs) bull Online Summary of Electrical Test (OSET)
The correct production sequences are controlled and planned using WorkStream Information contained in WorkStream includes the product routes operation numbers processing data and other information necessary to support the manufacturing process The progress of a product or group of products through a production route is controlled and monitored in WorkStream WorkStream is accessible using computer terminals located throughout the factory
7513 Process change controlprocess improvement Changes to continually improve qualified processes testing equipment or indirect and direct materials are documented and controlled by the appropriate CCB To maintain the integrity of the process ltBusiness Unitgt verifies the resulting output to ensure that the instituted change has the desired effect
7514 Statistical process control Where appropriate statistical process control (SPC) is used on key process parameters and quality characteristics Response flow checklists (RFCs) to correct out-of-control conditions are used where appropriate The details of the SPC system and other monitors are documented in individual process specifications
752 Validation of processes for production Validation of processes for production demonstrates the ability of processes to achieve planned results At appropriate intervals in the realization process ltBusiness Unitgt validates processes where
bull Subsequent monitoring or measurement cannot verify the resulting output bull Deficiencies in the product may become apparent only after the product is in
use
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IF PRINTED ndash REFERENCE COPY
ltBusiness Unitgt validation arrangements of these processes include as applicable
bull Defined criteria for review and approval of the processes bull Approval of equipment and qualification of personnel bull Use of specific methods and procedures bull Records requirements bull Revalidation
753 Identification and traceability ltBusiness Unitgt identifies where appropriate the product by suitable means throughout product realization and it identifies the product status with respect to monitoring and measurement requirements as described below
7531 Identification and traceability control ltBusiness Unitgt maintains product identification and traceability throughout product realization using a combination of the following methods
bull Physical segregation bull Fab lot number bull Lot travelers (Assembly Test Process Orders [ATPOs] or Finish Process
Orders [FPOs]) bull WorkStream routes bull Product package marking bull Substrate Lot Identifiers (SLIs)
The automated shop floor control system WorkStream controls product routing and traceability WorkStream routes are programmed to prevent product from being moved to a future operation until all processing and data collection at the current operation are complete This control process applies to production lots nonstandard flow products which are processed using specialized routes and die sales which are normal product processed through a partial assembly route in accordance with customer request WorkStream can be used to trace lots currently in the factory to a specific location or operation in the factory Records pertaining to lot processing (ATPOFPO) are retained
Production lots are physically segregated from each other through the use of approved carts A lot is carried on a designated cart (or carts) and the cart carries only one lot to maintain traceability and lot integrity
7532 Monitoring and measurement status Lot travelers (ATPOs and FPOs) and WorkStream are used to indicate the status of product within the overall process flow Manufacturing personnel record the measurement and monitoring status of each lot on the appropriate traveler and enter the data into WorkStream
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Product that has been inspected and has passed the defined quality criteria is moved to the next operation Rejected product is physically separated from acceptable product whenever possible If physical separation is not yet possible the rejected product is clearly identified as reject product and disposed of according to the governing procedure Product that has been placed on hold for production-related problems is identified as ldquoon holdrdquo and cannot be processed further until its disposition is determined
754 Customer property ltBusiness Unitgt identifies verifies and protects property and other assets owned by customers and other interested parties while the property is under its control Such property may be provided for use or incorporation into an ltBusiness Unitgt deliverable
Property that is lost damaged or does not meet specification is reported to the customer and records are maintained
755 Preservation of product ltBusiness Unitgt has processes that preserve conformity of product and constituent product parts during internal processing and delivery to the intended destination ltBusiness Unitgt personnel are responsible for handling product inside the factory and for delivery to the Arizona Distribution Center (ADC) ADC is responsible for packaging and handling of finished product
Southwest Regional Site Materials and Services monitors direct materials from point of receipt through storage until it is issued to ltBusiness Unitgt manufacturing Supplier packaging is maintained as long as possible to ensure proper handling and storage Perishable material is coded with expiration dates Indirect materials are coded with part numbers and revision levels to ensure that correct revision level materials are being used in manufacturing
ltBusiness Unitgt product is assembled under appropriate environmental control to prevent contamination deterioration and damage from electrostatic discharge Use of automated process equipment and associated carriers minimizes the potential for damage due to material handling
ltBusiness Unitgt packaging and shipping standards conform to corporate drawing specifications Packaging supplies are procured through corporate-contracted suppliers
76 Control of Monitoring and Measuring Devices 761 Introduction
ltBusiness Unitgtrsquos processes ensure that monitoring and measurement activities are carried out in a manner that is consistent with monitoring and measurement requirements
ltBusiness Unitgt controls calibrates and maintains monitoring and measuring devices needed to provide evidence of conformity of product to determined
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IF PRINTED ndash REFERENCE COPY
requirements Manufacturing and support organizations deliver to the Site Calibration Standards Lab measuring equipment that either needs adjustment or is due for calibration on or before the calibration due date Every organization that comes into contact with measuring equipment has procedures to protect the equipment from damage and deterioration during handling maintenance and storage
Monitoring and measuring devices subject to calibration include but are not limited to
bull Measurement and test equipment (MampTE) bull Analytical in-process inspection equipment bull Final test equipment bull Computer software used in the monitoring and measurement of specified
requirements
ltBusiness Unitgt preventive maintenance and calibration procedures also apply to monitoring and measuring devices used by suppliers in the Supplier Support Program (SSP) and by other contractors who actively support the factory
762 Calibration safeguards identification status and records ltBusiness Unitgt safeguards measuring equipment from adjustments that would invalidate measurement results Measuring equipment subject to calibration control is uniquely identified Calibration frequency is documented and controlled by the Calibration Scheduling System or other appropriate system Records and results of calibration and maintenance performed on each piece of equipment are maintained as specified by the supporting group and factory requirements Calibration status appears on a sticker or label affixed to the equipment or in a readily accessible database or record
763 Calibration methods When performing calibration qualified ltBusiness Unitgt personnel use procedures that identify the measurements to be made the accuracies required and the calibration settings The measuring equipment used is capable of the precision and accuracy requirements and the uncertainty of each measurement within specified limits
Measuring equipment is calibrated or verified at specified intervals or prior to use as applicable against measurement standards traceable to international or national measurement standards Where no such standards exist the basis used for calibration or verification is recorded
764 Corrective action ltBusiness Unitgt initiates appropriate action if measuring equipment is found to be out of tolerance or in an overdue condition Appropriate action may include but is not limited to frequency validity and product risk reviews as described below Records of the results of action taken are maintained and reviewed
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IF PRINTED ndash REFERENCE COPY
7641 Out-of-tolerance equipment for userowner and calibrating departments When measuring equipment is found in an out-of-tolerance condition the using department is notified The notification includes but is not be limited to all associated measurement data Departments notified of an out-of-tolerance device evaluate the impact and possible acceptance of nonconforming product or services by performing a Disposition Review Board (DRB) The Quality Systems Engineer generates the DRB in SPEED
Important No DRB is required if an out-of-tolerance condition occurs during initial (first) equipment calibration performed by the Site Calibration Standards Lab
7642 Overdue equipment for userowner and calibrating departments When measuring equipment is found in an overdue condition the using department is notified The notification includes but is not limited to all associated scheduling data Departments notified of an overdue device evaluate the impact by performing a Process Trouble Report (PTR) The Quality Systems Engineer generates the PTR in SPEED
8 Measurement Analysis and Improvement 81 Planning Monitoring Measurement and Improvement Activities
ltBusiness Unitgt plans and implements the monitoring measurement analysis and improvement processes needed to
bull Demonstrate conformity of processes and product bull Ensure conformity of the quality management system bull Continually improve the effectiveness of the quality management system
ltBusiness Unitgt establishes the applicable methods including statistical techniques and the specific equipment used for measuring processes and products
DOCUMENT NUMBER 99-9999 PAGE 34 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
82 Monitoring and Measurement 821 Customer satisfaction
ltBusiness Unitgt gathers analyzes and monitors information relating to customer perception of ltBusiness Unitgtrsquos performance ltBusiness Unitgt uses the sources of customer satisfaction information to determine if the organization is meeting the needs and expectations of ltBusiness Unitgtrsquos customers Results are reported to the ltBusiness Unitgt management staff as part of the management review process and records and action items are maintained
822 Internal and external audits ltBusiness Unitgt conducts internal audits at planned intervals in all areas of the organization where the quality of deliverables to the customer is affected ltBusiness Unitgt also facilitates second-party audits from Corporate Quality Assessment and third-party audits from the Registering Authority These audits
bull Verify compliance of the quality management system to product realization plans the requirements of ISO 90012000 and internal specifications as appropriate and the quality management system requirements established by ltBusiness Unitgt
bull Determine whether the quality management system has been effectively implemented and maintained
bull Help drive continual improvement throughout ltBusiness Unitgt
8221 Quality audit implementation Quality system audits are the defined responsibility of the Quality Systems Department Audits are
bull Carried out annually or as needed in line with documented procedures and responsibilities Audit frequency is based on business needs andor maturity system
bull Performed in a manner that ensures objectivity and impartiality of the audit process Auditors do not audit their own work
bull Defined planned and scheduled on the basis of the status and importance of the activities and areas to be audited as well as on the results of previous audits
In addition to internal audits the manufacturing floor performs self-audits annually or as needed
8222 Audit results follow-up and records The results of audits are formally recorded along with timely correctivepreventive action and the time frame agreed on by personnel having responsibility in the areas audited The effectiveness of the correctiveprevention action is reviewed as needed with personnel independent from the audited areas either during a subsequently scheduled audit or randomly
DOCUMENT NUMBER 99-9999 PAGE 35 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
The status and effectiveness of corrective and preventive actions as well as audit results and trends are assessed and reviewed as part of the management review process
8223 Continual improvement Audit and assessment results are analyzed to identify root causes of problems Organization-wide issues are identified and presented to management The approach ensures the continual improvement of the quality management system while it mitigates the recurrence of problems and nonconformities
823 Monitoring and measurement of processes At pertinent stages of the realization process ltBusiness Unitgt monitors and where applicable measures the performance of its processes Records and action items are maintained
Measures of process performance that may be incorporated into various realization processes include the following indicators
bull Capability bull Cost allocation and reduction bull Cycle time or throughput bull Measurable aspects of dependability bull Yield bull Effectiveness and efficiency of people bull Reaction time bull Utilization of technologies bull Waste reduction
824 Monitoring and measurement of deliverables
At pertinent stages of the realization process ltBusiness Unitgt monitors and where applicable measures product characteristics Verification (inspection) records and the test history of each production lot are maintained in WorkStream Records are also maintained as specified by the relevant documentation including the name of the person authorizing release of the deliverable
83 Control of Nonconforming Product ltBusiness Unitgt ensures that nonconforming product is identified and controlled to prevent its unintended use or delivery Nonconforming data are collected and analyzed and records and action items are maintained
831 Disposition Review Board A DRB is convened to confirm that questionable product is normal or indistinguishable from normal and to determine the disposition of such product A
DOCUMENT NUMBER 99-9999 PAGE 36 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
DRB is required when routine dispositioning procedures do not specify the appropriate disposition
832 Material Review Board A Material Review Board (MRB) is convened to evaluate the shipment of nonconforming product Nonconforming product is shipped only with the consent of a Quality and Reliability (QampR) engineer the customer andor Product Division
84 Analysis of Data ltBusiness Unitgt identifies collects and analyzes appropriate data to
bull Demonstrate the effectiveness of the quality management system bull Evaluate improvement and performance opportunities
85 Improvement 851 Continual improvement
ltBusiness Unitgt plans and manages the processes necessary for the continual improvement of its quality management system
852 Corrective and preventive actions ltBusiness Unitgt documents and follows processes that review nonconforming product and evaluates the need for correction and preventive actions The results of corrective and preventive actions taken are recorded and reviewed
Examples of ltBusiness Unitgt processes that may initiate corrective and preventive actions are
bull Management review of quality systems bull Internal and external audits and self-audits bull Incoming material quality control inspections bull Dispositioning of nonconforming product including DRBs and MRBs bull Yield review and low-yield analysis bull Customer feedback including Functional Analysis Correlation Requests
(FACRs) bull External Administrative Customers Issues (EACIs) bull Customer Quality Incident Report (CQIR)
853 Customer feedback system ltBusiness Unitgt sometimes receives feedback from ltCompanygtrsquos customers (through the ltCompanygt Quality Support Center) in the form of FACRs and EACIs ltCompanygtrsquos Customer Quality Engineers may raise awareness of certain high-impact issues by generating a CQIR
DOCUMENT NUMBER 99-9999 PAGE 37 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
854 Corrective action tracking The coordinatorowner for each process that is part of the formal corrective-preventive action system is responsible for tracking corrective and preventive actions
855 Correctivepreventive action implementation Implementation of corrective and preventive actions is prioritized as necessary based on factory requirements and customer expectations Corrective and preventive actions that require process changes are reviewed and approved for implementation by the appropriate Process Change Control Board (PCCB) The results of actions taken are recorded
856 Correctivepreventive action escalation Any issues identified within the formal correctivepreventive action system that require escalation due to priority risk or resourcing may be escalated using any of the following people or systems
bull Platform manager bull Department manager bull Manufacturing shift manager bull Quality and Reliability Manager bull ISO Management Representative bull Management review process bull Other communication forums as appropriate
9 Revision History
Rev Date Description Initiator
08 101298 Renew spec without content changes ltNamegt
09 2599 Complete rewrite reformat to comply with governing spec 7-section formatting
ltNamegt
10 4299 CN ndash To comply with ISO audit finding in development of a more robust and closed loop system for dealing with out-of-tolerance and overdue measurement and test equipment that require calibration from the site(s) Standard Calibration Lab
ltNamegt
11 52699 CN ndash Clarify when a DRB should not occur ltNamegt
12 021400 CN ndash Rewrite ltNamegt
13 101300 Complete rewrite using new template to comply with ISO 90012000
ltNamegt
DOCUMENT NUMBER 99-9999 PAGE 38 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 101 Key Organizational Responsibilities
The responsibility authority and interrelationship of all personnel who manage perform and verify work are defined in organizational charts by procedures within the various organizations focus areas and functional work groups and in the following matrix
Important
bull Refer to 553 for a description of the responsibilities assigned to the ltBusiness Unitgt Director and the ltBusiness Unitgt ISO Management Representative
bull Organizations and focus areas in rows bordered by dashed lines are outside ltBusiness Unitgt but provide specified support functions
Organization Focus Areas
Roadmap and Business Process Management (RBPM)
bull Product and Technology Integration bull CPU Packaging and Enabling Roadmaps bull Technology Assessments and Communications bull Package Technology Management and Capability Roadmaps
Design Process Development (DPD)
bull Design Tool Development bull ThermalMechanical Tools and Analysis bull Electrical Modeling and Analysis bull Mechanical Design and Integration bull Package Design and Integration bull Design Processes
Platform Materials and Enabling Development (PMED)
bull Platform Integration bull Materials bull Enabling bull Substrate Assembly Subcontractors
Module Engineering bull Process Engineering bull Process Change Control Board
DOCUMENT NUMBER 99-9999 PAGE 39 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Organization Focus Areas
Automation bull Equipment Integration bull Engineering Analysis bull Shop Floor Control bull Infrastructure bull Planning and Logistics Group (PLG) bull Test Automation bull Change Requests bull Change Control Board bull MDT bull Operations
Factory Operations bull Manufacturing bull Manufacturing Systems bull Industrial Engineering bull Build Logistics
Organizational Effectiveness Programs
bull Organizational Development bull Salaried Non-ExemptExemptFirst Line Management (FLM)
Development bull Mentoring bull Embedded Staffing and Sourcing bull Statistical Applications bull Factory Support bull Peer Training Systems bull Business Practices bull Safety bull Employee Relations Self-Assessment (ERSA) bull Quality Systems Audit bull Document Management Information Services bull Learning Technologies Integration and Validation
Quality and Reliability (QampR)
bull Platform and Enabling Quality and Reliability Engineering (QRE)
bull Materials Analysis bull Failure Analysis bull Fault Isolation bull Product QRE bull Customer and Sustaining Engineering
Quality and Reliability Engineering Support
bull Product reliability stress bull Preventive maintenance and calibration of equipment and
tools
DOCUMENT NUMBER 99-9999 PAGE 40 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Organization Focus Areas
Product Engineering
bull Product sample and early revenue requirements management bull Primary interface to Product Division bull Division to Virtual Factory coordination bull Product silicon test software (Test Change Control Board
Component test Burn-in PC Platform Validation) Southwest Regional Site Materials and Services (SMS)
bull Process support facilities bull Facilities support equipment bull Preventive and corrective maintenance of facilities support
and monitoring equipment
DOCUMENT NUMBER 99-9999 PAGE 41 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 102 ISO 90012000ltBusiness Unitgt Quality Manual Matrix
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
12 Application 421 551 7
4 Quality management system 1 41 General requirements 1 42 Documentation requirements 43 421 General 43 422 Quality manual 43 44
423 Control of documents 432 44 45 46
424 Control of quality records 3 433 444 45 46 563 61 624 711 722 734 735 736 737 741 742 752 762 764 82 852 855
5 Management responsibility 5 51 Management commitment 51 553 56 6 101
52 Customer focus 52 72
53 Quality policy 53 552 561
54 Planning 54 541 Quality objectives 541 542
542 Quality management system planning 46 542 6 71 731 81 851
55 Responsibility authority and communication 55 551 Responsibility and authority 531 541 551 552 553 56
101 552 Management representative 553 553 Internal communication 533 553 62 101 56 Management review 56 561 General 443 542 561 562 Review input 562 821 8222 852 856
lowastlowastlowastlowast Boldface = Strong relationship between the ltBusiness Unitgt Quality Manual and the ISO 90012000 clause
DOCUMENT NUMBER 99-9999 PAGE 42 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
563 Review output 563 46
6 Resource management 6 61 Provision of resources 51 6 62 Human resources 61 62
621 General 51 61 62
622 Competence awareness and training 46 62
63 Infrastructure 63 64 Work environment 64 7 Product realization 7 71 Planning of product realization 542 46 6 71 722 733 735
736 81
72 Customer-related processes 72 721 Determination of requirements related to
the product
52 721
722 Review of requirements related to the product
46 722
723 Customer communication 723 853
73 Design and development 73 731 Design and development planning 542 731 732 Design and development inputs 46 732 733 Design and development outputs 733 75
734 Design and development review 46 734
735 Design and development verification 46 735 736 Design and development validation 46 736 737 Control of design and development
changes
46 737
74 Purchasing 74 741 Purchasing process 46 741 84
742 Purchasing information 46 742 743 Verification of purchased product 743 75 Production and service provision 75
DOCUMENT NUMBER 99-9999 PAGE 43 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
751 Control of production and service provision
751
752 Validation of processes for production and service provision
46 623 752
753 Identification and traceability 46 753 83
754 Customer property 754 755 Preservation of product 755 76 Control of monitoring and measuring devices 46 721 76 83
8 Measurement analysis and improvement 8 81 General 542 71 81 82
82 Monitoring and measurement 82 821 Customer satisfaction 562 821 853
822 Internal audit 46 562 822 84 851
823 Monitoring and measurement of processes
46 823 84
824 Monitoring and measurement of product 46 824 83 84 83 Control of nonconforming product 83 84
84 Analysis of data 562 741 821 8223 823 824 83 84
85 Improvement 85 851 Continual improvement 531 54 56 8223 84 851
852
852 Corrective action 46 764 85
853 Preventive action 46 85
DOCUMENT NUMBER 99-9999 PAGE 44 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 103 ltBusiness Unitgt Quality ManualQuality Management System Documentation
Matrix The table below lists the sections by number and title of the ltBusiness Unitgt Quality Manual along with the applicable quality management system documentation associated with the quality manual (QM) sections
Sec QM Section Title Quality Management System Documentation
1 Purpose
2 Scope
3 Applicable Documents
4 General 41 Definitions 99-9999 ltBusiness Unitgt Quality Manual 42 ltBusiness Unitgt
Profile NA
43 Quality Management System Documentation
99-9999 ltBusiness Unitgt Quality Manual 99-9999 Departmental Document Control Policies and
Procedures 44 Quality Manual 99-9999 ltBusiness Unitgt Quality Manual
99-9999 Distribution of Controlled Documents 99-9999 DMIS ldquoltCompanygt Confidentialrdquo Requirements
45 Control of Documents
99-9999 Document Management Information Services Governing Spec for 99-XXXX SECC Documents
99-9999 Document Management Information Services Policies and Procedures for ltBusiness Unitgt Series Specifications
99-9999 Departmental Document Control Policies and Procedures
99-9999 Distribution of Controlled Documents 99-9999 DMIS ldquoltCompanygt Confidentialrdquo Requirements
46 Control of Quality Records
99-9999 Virtual Factory Quality Records Retention PoliciesProcedures
5 Management Responsibility 51 Management
Commitment 99-9999 Departmental Document Control Policies and
Procedures 52 Customer Focus 53 Quality Policy 99-9999 ltBusiness Unitgt Quality Manual 54 Planning
DOCUMENT NUMBER 99-9999 PAGE 45 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
55 Responsibility Authority and Communication
99-9999 ltBusiness Unitgt Quality Manual
56 Management Review 99-9999 ltBusiness Unitgt Management Review Policy and Procedure
6 Resource Management 61 Assignment of
Personnel
62 Competence Awareness and Training
99-9999 Training Guidelines and Procedures for ltBusiness Unitgt
New Hire Orientation Documentation 63 Infrastructure 64 Work Environment ltBusiness Unitgt Manufacturing Safety Handbook
Office Safety Handbook
7 Product Realization 71 Planning of Product
Realization
72 Customer-Related Processes
99-9999 Change Management Specification Plan It Manual
73 Design and Development
99-9999 AssemblyTest CCB Policies and Procedures 99-9999 Change Management Specification 99-9999 DPD Department Operations Process 99-9999 Software Development Process 99-9999 Product Design Integration Process 99-9999 Enabling Design Process 99-9999 Technology Design Integration Process 99-9999 Design Validation Process 99-9999 Product Package Design Requirements Document
(PDRD) Process Applicable design rules Applicable library standards
74 Purchasing ltBusiness Unitgt Materials Desktop Procedures
DOCUMENT NUMBER 99-9999 PAGE 46 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
75 Production Provision 99-9999 Procurement specification for (Commodity) Materials 99-9999 ltBusiness Unitgt ESD Requirements 99-9999 AssemblyTest CCB Policies and Procedures 99-9999 Traceability and Bottomside Marking Requirements 99-9999 Standard Lot Numbering Specification 99-9999 Virtual Factory Quality Records Retention
PoliciesProcedures 99-9999 Chandler AZ Site Environmental Controls
Specification 99-9999 Unit Integrity Reject Management Specification 99-9999 C4OLGA Traceability Requirements 99-9999 WorkStream Policies and Procedures for C4 OLGA and
FC-PGA 99-9999 C4FC-PGA Class 10000 Cleanroom Protocol Guideline 99-9999 C4FC-PGA Class 100000 Cleanroom Protocol
Guideline 99-9999 OLGA1 OLGA2 INT2 FC-PGA VF and MCM On-
HoldOff-Hold System Procedure 99-9999 Pack Procedure Applicable process operating and other specifications AzLO Desktop Operating Procedures Handling and storage procedures documented in individual specifications Online Summary of Electrical Test (OSET) Product build kits
76 Control of Monitoring and Measuring Devices
99-9999 Arizona Standards Lab Calibration Procedures 99-9999 Measuring Equipment and Calibration Policy 99-9999 Virtual Factory AssemblyTest Manufacturing
Preventive Maintenance and Calibration Spec Individual manufacturing equipment specifications
8 Measurement Analysis and Improvement 81 Planning Monitoring
Measurement and Improvement Activities
DOCUMENT NUMBER 99-9999 PAGE 47 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
82 Monitoring and Measurement
99-9999 Procurement specification for (Commodity) Materials 99-9999 ATMO Spec Template for 08 Series Specs 99-9999 AT Internal Audit Policies amp Procedures for Virtual
Factories 99-9999 AT Self Audit Policies amp Procedures for Virtual
Factories 99-9999 ltBusiness UnitgtATM Quality Audit Corrective Action
Tracking Procedure using Speed 99-9999 FC-PGAINT2 and OLGA VF Inspection Trouble Report
(ITR) Procedures 99-9999 C4 amp FC-PGA VF Material and Disposition Review
Board Procedure 99-9999 Final Visual Inspection Procedure 99-9999 FC-PGAINT2 and OLGA Virtual Factory Final QA
Minimum Lot Acceptance Inspections Requirements and Procedure
99-9999 Quality System Auditing Policy 83 Control of
Nonconforming Product
99-9999 Material and Disposition Review Board procedure 99-9999 Unit IntegrityReject Management Specification 99-9999 OLGA1 and FC-PGA VF Process Trouble Report System 99-9999 Yield Issue Procedures and Guidelines 99-9999 OLGA1 OLGA2 INT2 FC-PGA VF and MCM On-
HoldOff-Hold System Procedure 99-9999 C4 amp FCPGA VF Material and Disposition Review
Board Procedure 84 Analysis of Data 85 Improvement 99-9999 AssemblyTest CCB Policies and Procedures
99-9999 AT Internal Audit Policies amp Procedures for Virtual Factories
99-9999 Excursion (DRBMRBITRPTR) NotificationDocumentation in SPEED ndash Policies and Procedures
99-9999 C4 amp FC-PGA VF Material and Disposition Review Board Procedure
Departmentally controlled procedures for yield management Departmentally controlled procedures for FACRs
DOCUMENT NUMBER 99-9999 PAGE 48 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 104 Abbreviations
ADC Arizona Distribution Center
AR Action Request
ltBusiness Unitgt
ltBusiness Unitgt
ATPO Assembly Test Process Orders
BKM Best known method (work instruction)
BOM Bill of materials
BPS Basic product specifications
CAT Chandler Assembly Test
CCB Change Control Board
CPU Central Processing Unit
CQIR Customer Quality Incident Report
DMIS Document Management Information Services
DRB Disposition Review Board
EACI External Administrative Customers Issue
EHS Environmental Health and Safety
ERSA Employee Relations Self-Assessment
FACR Functional Analysis Correlation Request
FPO Finish Process Order
HVM High-Volume Manufacturing
ITR Inspection Trouble Report (also known as Internal Trouble Report)
ISO International Organization for Standardization
LDC Local desktop control (work instruction)
MampTE Measurement and Test Equipment
MBP Management by Planning
MRB Material Review Board
MTS Module Target Specifications
MUM Monthly Update Meeting
OSET Online Summary of Electrical Test
PCCB Process Change Control Board
DOCUMENT NUMBER 99-9999 PAGE 49 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
PDRD Package Design Requirements Document
POR Plan of Record
PRD Product Requirements Document
PTR Process Trouble Report
PPV PC Platform Validation
QampR Quality and Reliability
RFC Response Flow Checklist
SLI Substrate Lot Identifier
SMS Site Materials and Services
SPC Statistical process control
SPEED System Product Engineering ECO Database
SSP Supplier Support Program
STC Simultaneous Technical Certification
TAP Technology Architecture Plan
TCCB Test Change Control Board
TEI Temporary Engineering Instruction
TMG Technology Manufacturing Group
TPS Technology Performance Specification
TTS Technology Target Specification
VDA Vendor Design Approval
VF Virtual factory
DOCUMENT NUMBER 99-9999 PAGE 4 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
822 Internal and external audits 35 823 Monitoring and measurement of processes 36 824 Monitoring and measurement of deliverables 36
83 Control of Nonconforming Product 37 831 Disposition Review Board 37 832 Material Review Board 37
84 Analysis of Data 37 85 Improvement 37
851 Continual improvement 37 852 Corrective and preventive actions 37 853 Customer feedback system 38 854 Corrective action tracking 38 855 Correctivepreventive action implementation 38 856 Correctivepreventive action escalation 38
9 Revision History 39
10 Appendices 40
101 Key Organizational Responsibilities 40 102 ISO 90012000ltBusiness Unitgt Quality Manual Matrix 43 103 ltBusiness Unitgt Quality ManualQuality Management System Documentation
Matrix 46 104 Abbreviations 50
DOCUMENT NUMBER 99-9999 PAGE 5 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ltBusiness Unitgt Quality Manual
1 Purpose The ltBusiness Unitgt Quality Manual serves several purposes The manual
bull Establishes a concise outline of ltBusiness Unitgtrsquos quality management system including the strategies for achieving and maintaining quality standards across all processes that comprise ltBusiness Unitgtrsquos quality management system
bull Provides a reference for ltBusiness Unitgtrsquos quality management system procedural documentation and work instructions
bull Identifies and designates the responsibility and authority for implementing and maintaining ltBusiness Unitgtrsquos quality management system
bull Establishes and demonstrates compliance of ltBusiness Unitgtrsquos quality management system with the International Organization of Standardization (ISO) 90012000 standard
2 Scope This document applies to ltBusiness Unitgt It complies with all requirements of ISO 90012000 but may contain information beyond the scope of ISO 90012000 registration
3 Applicable Documents
Number Title ISO 90012000(E) Quality management systems ndash Requirements httplegalltCompanygt comcrmindexhtm
Corporate Records Management Document Retention Guidelines
httplegalltCompanygt comcrmindexhtm
Corporate Records Management Document Handling Procedures
httpservicesltCompanygt comEHS
Various corporate Environmental Health and Safety guidelines
DOCUMENT NUMBER 99-9999 PAGE 6 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
4 General 41 Definitions
Definitions for the terms used in this document are as follows
Term Description Controlled distribution
The automatic distribution of controlled documents to controlled locations where the documents are used Controlled distribution ensures that documents are distributed every time they are modified including revisions renewals and Temporary Engineering Instructions (TEIs) or rendered obsolete
Controlled document
A document that bull Meets Information Security requirements for creation approval
distribution and retrieval bull Is legible and readily identifiable Additionally controlled documents may be defined by either or both of the following criteria bull May be used to procure or produce products bull May have an impact on the quality of the deliverable
Controlled documents list
A group of indexes that list the current revision status of controlled documents
Customer Recipient of a deliverable resulting from ltBusiness Unitgt processes
Deliverable An output from a specific process expressed as a product or a process
Document change control
Process by which controlled documents are reviewed and approved by authorized personnel at initial and superseding (revised) issues
ISO 9001 A member of the ISO 9000 family of internationally recognized and accepted standards specifies requirements for a quality management system where an organization needs to demonstrate its ability to provide products that meet customer and applicable regulatory requirements and aims to enhance customer satisfaction
Objective evidence Data obtained through observation measurement test or other empirical means that support the existence or verity of something
Management system
A set of interrelated or interacting elements for establishing policy and objectives and for achieving those objectives
DOCUMENT NUMBER 99-9999 PAGE 7 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Term Description Quality The degree to which a set of inherent characteristics of a product
process or system to fulfill requirements of the organization its customers and other interested parties
Quality management
Coordinated activities for directing and controlling an organization with regard to quality
Quality management system
A management system for directing and controlling an organization with regard to quality Direction and control generally include establishment of the quality policy and quality objectives quality planning quality control quality assurance and quality improvement
Quality manual Document specifying the quality management system of an organization
Quality objective Something sought or aimed for related to quality
Quality plan Documentation specifying which procedures and associated resources are to be applied by whom and when to a specific project product process or contract
Quality policy An organizationrsquos overall business commitments toward quality systems continual improvement and customer satisfaction as formally expressed by top management
Quality record Documentation that bull States results achieved or provides objective evidence of
activities performed in fulfillment of quality requirements bull Is identified by name (as a quality record) in the appropriate
controlled document
Quality system The organizational structure responsibilities procedures processes and resources needed to implement quality management (refer to previous term Quality management)
42 ltBusiness Unitgt Profile
421 ltBusiness Unitgt history ltBusiness Unitgt is a business unit within ltCompanygtrsquos ltSectorgt ltBusiness Unitgtwas established in 1992 and merged with ltanother business unitgt in 1998 The ltBusiness Unitgtfacility includes over 120000 square feet of manufacturing space operates 24 hours a day 7 days a week and employs approximately 900 full-time employees
As a design development and deployment facility of new assembly test technologies ltBusiness Unitgtproduces microprocessor and semiconductor products for the worldwide market The factory is dedicated to the introduction of
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IF PRINTED ndash REFERENCE COPY
new assembly technologies prior to their being transferred to ltCompanygt high-volume manufacturing (HVM) sites
ltBusiness Unitgt does not provide direct servicing to its customers and this is reflected in the reduced scope of ltBusiness Unitgtrsquos ISO 90012000-compliant quality management system and quality manual Likewise owing to the nature of its processes non-CPU (Central Processing Unit) activities and concept qualification (Path Finding) activities fall outside the scope of this quality manual
422 ltBusiness Unitgt vision Interconnecting silicon to the digital world
423 ltBusiness Unitgt mission statement Identify develop and deliver assembly packaging solutions to meet ltCompanygtrsquos business needs
424 ltBusiness Unitgt values ltBusiness Unitgtis guided by the following values
bull Uncompromised integrity and honesty We trust each other employ ltCompanygtrsquos Code of Conduct and disclose issues and risks fully
bull Assume ownership We own the problem and drive resolution and we find the right people to get it resolved
bull Speak with data We support our conclusions with data bull Be disciplined We hold effective meetings are on time and employ
systematic problem-solving methodology bull Open communication We explain what we know when we know it bull Make and meet commitments We base business goals on high-confidence
schedules identify stretch goals to challenge ourselves and do everything within reason to meet those schedules
bull Teamwork We contribute ideas to result in more options and better problem resolution we reallocate resources to maximize organization results and we work as one organization and to one agenda for the common good
bull Safety Safety is owned by everyone We proactively promote a safe and healthy environment
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IF PRINTED ndash REFERENCE COPY
43 Quality Management System Documentation
431 ltBusiness Unitgt quality management system This manual defines the ltBusiness Unitgtquality management system The quality management system consists of ltBusiness Unitgtrsquos quality manual procedural documentation and work instructions quality objectives and quality plans activities practices resources and quality records which together ensure that ltBusiness Unitgtrsquos deliverables conform to the requirements of the organization its customers and other interested parties
432 ltBusiness Unitgt documentation and documentation levels The ltBusiness Unitgtquality management system is documented in sufficient detail to ensure its effective operation and control of processes Procedural coverage varies depending on the type of activity the complexity of processes and their interactions and on the competence of personnel involved in carrying out the activity
The following table shows how ltBusiness Unitgtrsquos quality management system is documented Each level of documentation contains steadily increasing details about ltBusiness Unitgtrsquos quality operations and methods Documents that direct activity affecting ltBusiness Unitgtrsquos quality management system are placed under control
Level Documentation Type Describes
1 ltBusiness Unitgt Quality Manual
ltBusiness Unitgtrsquos quality management system its scope the interaction between the processes of the quality management system and the documented procedures established for the effective operation of that system
2 Procedural documentation
Responsibilities and governing procedures within the ltBusiness Unitgt quality system Samples include the following types of documents bull ltBusiness Unitgt operating policies and
procedures bull Functional group governing procedures
process specifications and business flow diagrams
DOCUMENT NUMBER 99-9999 PAGE 10 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Level Documentation Type Describes
3 Work instructions Steps to be taken within a specific job function to achieve quality and production plan results Samples include the following types of documents bull Process operational specifications bull Preventive maintenance specifications bull Local desktop procedures (LDCs) bull Best known methods (BKMs) bull Toolkits
433 Quality records ltBusiness Unitgt maintains quality records at each documentation level to demonstrate
bull Conformity to specified requirements bull Suitability adequacy and effective operation of the quality management
system
44 Quality Manual 441 Classification and control
ltBusiness Unitgtrsquos quality manual is classified as ltCompanygt Confidential and is a controlled document Control is exercised by Document Management Information Services (DMIS)
442 Distribution DMIS distributes controlled copies of the current revision of ltBusiness Unitgtrsquos quality manual to individuals and departments on request
Uncontrolled copies of ltBusiness Unitgtrsquos quality manual can be viewed and printed by accessing the following online resources
bull Documentum (WorkSpace SmartSpace Vspec) bull The ltBusiness Unitgt DMIS shared local repository Copies printed using these access modes are uncontrolled reference copies
Individuals with uncontrolled copies must take responsibility for verifying that they are in possession of the current revision of this quality manual They do this by contacting DMIS directly or by checking the controlled documents list on the ltBusiness Unitgt DMIS shared local repository or on the DMIS shared repository on the ltCompanygt intranet
DOCUMENT NUMBER 99-9999 PAGE 11 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
443 Review and revision ltBusiness Unitgt employees are encouraged to propose amendments additions and improvements to this quality manual through their supervisor or manager or directly to the Quality Systems Manager
Maintenance and revision of ltBusiness Unitgtrsquos quality manual are the responsibility of the ltBusiness Unitgt Quality Systems Manager The manual is reviewed at a minimum on an annual basis and as necessary to incorporate changes in business direction and continual improvement activities
444 Approval The ltBusiness Unitgt ISO Management Representative approves the release of ltBusiness Unitgtrsquos quality manual Other approvals may be required at the discretion of designated ltBusiness Unitgt management staff Records of the review and approval processes are maintained
45 Control of Documents ltBusiness Unitgt places documents that direct activity affecting its quality management system under strict approval controlled distribution and change control including to the extent applicable documents of external origin such as standards and customer documents
Authorized personnel review and approve controlled documents for adequacy prior to issue and a quality record is kept of this process When changes are required to existing documents designated functions are provided with pertinent information including recommended improvements and corrective or preventive action implementation upon which to base their review and approval The nature of the change and the current revision status are identified in the controlled document
After approval the relevant version of the document is distributed under controlled conditions to all locations where operations essential to the effective functioning of the quality system are performed Locations may be authorized distribution points electronic terminals or a central or local repository Members of the affected work group receive relevant training when systems processes or procedures are implemented or modified
ltBusiness Unitgt promptly removes obsolete (not current) controlled documents from all points of issue or use or otherwise assures against their unintended use Obsolete controlled documents retained for legal andor knowledge-preservation purposes are suitably identified
ltBusiness Unitgt uses several methods to maintain the current revision status of all ltBusiness Unitgt controlled documents To preclude anyonersquos using obsolete documents DMIS maintains a controlled documents list that is readily accessible to users of the ltBusiness Unitgt DMIS shared local repository and the DMIS shared repository located on ltCompanygtrsquos intranet In addition designated personnel who use non-DMIS controlled documents maintain records of the current revision status of their documents for example local desktop procedures best known methods and toolkits
DOCUMENT NUMBER 99-9999 PAGE 12 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
46 Control of Quality Records ltBusiness Unitgt maintains quality records to provide evidence of conformity to specified requirements and of the effective operation of the quality management system Pertinent quality records from subcontractors are elements of these data
In accordance with ltCompanygt guidelines and procedures ltBusiness Unitgt maintains quality records that
bull Are legible and readily identifiable to the productprocess involved bull Are retrievable bull Are protected against deterioration damage and loss bull Have established retention periods
Retention periods vary from record to record depending on statute or regulation trade practices projected business needs or specific customer requirements For longer storage periods quality records are stored off-site
Each functional work group maintains a master index that identifies records that support and substantiate all ltBusiness Unitgt quality-related activities The index specifies as a minimum the following
bull Name of quality record bull Medium (paper foils microfilm magnetic disk or tape optical disk photograph or a
combination thereof) bull Responsible group ensuring the integrity of the quality record bull Location where the quality record is maintained bull Retention period bull Disposition authority for the quality record
5 Management Responsibility 51 Management Commitment
ltBusiness Unitgt management staff is committed to the development implementation and improvement of ltBusiness Unitgtrsquos quality management system The quality management system rests on the following foundations
bull ltBusiness Unitgt management staff communicates to employees the importance of the quality management system to the continued success and effectiveness of the organization
bull ltBusiness Unitgt management staff and personnel are visibly and actively committed to a total quality system and to its continual improvement
bull ltBusiness Unitgt management staff continually assesses the quality management systemrsquos capability to fulfill customer requirements and expectations
bull ltBusiness Unitgt management staff ensures planning and allocation of necessary resources including the assignment of competent personnel
DOCUMENT NUMBER 99-9999 PAGE 13 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
bull ltBusiness Unitgt management staff defines responsibilities for personnel who perform work and verify activities affecting quality
bull Documented and controlled processes are implemented and maintained bull An effective corrective and preventive action program is implemented and maintained
52 Customer Focus ltBusiness Unitgt management staff with help from other ltCompanygt management teams ensures that customer requirements (ie needs and expectations) are determined converted into specific requirements related to the deliverable and fulfilled with the goal of enhancing customer satisfaction Methods used may include
bull Identifying potential customers bull Customer surveys bull Customer feedback bull Customer requests for product changes bull Market research bull Analysis of competitive products bull Benchmarking
53 Quality Policy 531 ltBusiness Unitgt quality policy
ltBusiness Unitgt is committed to continuous quality improvement of our products processes and people Quality is integrated into all aspects of our business and forms the foundation of customer satisfaction
532 ltCompanygt mission and quality value statements ltBusiness Unitgtrsquos quality policy is the driver for the quality system It is linked to ltBusiness Unitgtrsquos vision mission and values Together they support ltCompanygtrsquos mission statement
Do a great job for our customers employees and stockholders by being the preeminent building block supplier to the worldwide Internet economy
ltBusiness Unitgtrsquos quality policy vision mission and values are aligned with ltCompanygtrsquos value statement on quality
We strive to bull Achieve the highest standards of excellence bull Do the right things right bull Continuously learn develop and improve bull Take pride in our work
DOCUMENT NUMBER 99-9999 PAGE 14 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
533 Communicating the ltBusiness Unitgt quality management system to employees ltBusiness Unitgtrsquos quality policy vision mission and values as well as ltCompanygtrsquos mission and quality value are communicated throughout the organization by
bull Key personnel who are responsible for implementing ltBusiness Unitgtrsquos quality management system
bull Using various media including distribution of controlled documents the ltBusiness Unitgt newsletter bulletin board postings badge cards monthly update meetings (MUMs) quality-related training team briefings and the ltCompanygt intranet
54 Planning 541 Quality objectives
ltBusiness Unitgt management staff establishes measurable quality objectives and related requirements that are consistent with ltBusiness Unitgtrsquos quality policy and communicates them to relevant functions and levels within the organization using among other instruments
bull ltBusiness Unitgt Agenda The annual ltBusiness Unitgt Agenda lists objectives pertaining to the general quality system and continual improvement
bull Management by Planning (MBP) MBP objectives include objectives for increasing organizational effectiveness productivity and employee satisfaction
Other quality objectives include those for product and improving products and processes Together these quality objectives drive the quality management system planning process
542 Quality management system planning ltBusiness Unitgt management staff identifies and plans processes and resources required for the quality system and for achieving quality objectives Elements in the overall quality management system planning process include
bull Planning for the achievement of quality objectives and general quality system planning the results of which are manifested in ltBusiness Unitgtrsquos quality manual
bull Planning of product realization processes and product verification and validation activities
bull Design and development planning bull Planning of monitoring and measurement of products capability of processes
achievement of project objectives and customer satisfaction bull Planning for continual improvement
Quality planning also ensures that adequate and appropriate resources are identified and implemented throughout the organization
DOCUMENT NUMBER 99-9999 PAGE 15 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
The output of the quality management system planning process is documented in quality records Any changes that are introduced into the quality management system are conducted in a controlled manner in order to maintain the integrity of the system
55 Responsibility Authority and Communication 551 ltBusiness Unitgt quality management structure
ltBusiness Unitgt management staff is responsible for defining implementing and maintaining the ltBusiness Unitgt quality system This responsibility is delegated through the organization using structured lines of authority (see organizational chart) The structure
bull Integrates all activities that affect the quality of ltBusiness Unitgt processes and products into a single system
bull Facilitates reliable and continuous control over those activities bull Ensures that appropriate communication processes are established and that
communication takes place regarding the effectiveness of the quality management system
DOCUMENT NUMBER 99-9999 PAGE 16 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Important Departments identified in shaded boxes fall outside the scope of ltBusiness Unitgtrsquos ISO registration Departments connecting to the ltBusiness Unitgt organization using dashed lines are outside ltBusiness Unitgt but provide support functions
Finance
Director ltBusiness Unitgt
OrganizationalEffectiveness
Programs (OEP)
Assembly TechnologyArchitecture and
Pathfinding
Module Engineering Factory Operations
Roadmap andBusiness Process
Management (RBPM)
Platform Materialsand Enabling
Development (PMED)
Automation Non-CPU Packaging
Design ProcessDevelopment (DPD)
Human Resources Quality and Reliability(QampR)
Quality and ReliabilityEngineering Support
552 Deployment responsibilities of management ltBusiness Unitgt management staff acknowledges its responsibility for deploying ltBusiness Unitgtrsquos quality management system throughout the organization by
bull Defining and documenting ltBusiness Unitgtrsquos quality policy and quality objectives and ensuring that they are communicated and understood within the organization
bull Appointing a management representative with authority to ensure that the quality management system is effectively implemented and maintained
bull Establishing work roles and responsibilities bull Regularly reviewing the status and adequacy of ltBusiness Unitgtrsquos quality
management system bull Communicating to the organization the importance of meeting customer as well
as statutory and regulatory requirements
DOCUMENT NUMBER 99-9999 PAGE 17 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ltBusiness Unitgt management staff gives personnel performing quality functions sufficient responsibility and authority to
bull Identify and record problems relating to ltBusiness Unitgtrsquos deliverables bull Initiate action to prevent the occurrence of nonconformities relating to
ltBusiness Unitgtrsquos products processes and quality system bull Initiate recommend or provide solutions through designated channels bull Verify the implementation of solutions bull Control further processing delivery or installation of nonconforming product
until the deficiency or the unsatisfactory condition has been corrected
DOCUMENT NUMBER 99-9999 PAGE 18 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
553 Personnel responsible for quality implementation The responsibility authority and interrelationship of all personnel who manage perform and verify work are defined by procedures within the various departments and functional work groups in organizational charts and in Appendix 101 Key Organizational Responsibilities The responsibilities for the ltBusiness Unitgt Director and the ltBusiness Unitgt ISO Management Representative appear in the table below
This person is responsible and accountable for
ltBusiness Unitgt Director
bull Overall management of the business including ltBusiness Unitgtrsquos quality management system as defined in ltBusiness Unitgtrsquos quality manual
ltBusiness Unitgt ISO Management Representative
bull Reviewing ltBusiness Unitgtrsquos quality management system and reporting the findings to management staff
bull Maintaining the effectiveness of ltBusiness Unitgtrsquos quality management system by adapting it to fit changing circumstances
bull Ensuring that functional work groups are proactive when probable instances of nonconformity exist
bull Reporting to ltBusiness Unitgt management staff if resources are inadequate for maintaining an effective internal quality audit program
bull Maintaining contact with the Registering Authority bull Providing ltBusiness Unitgt management staff with
updates on the findings of quality audits and assessments and with progress reports on plans for corrective action that result from the findings of these audits and assessments
bull Ensuring the promotion of awareness of customer requirements throughout the organization
bull Performing the duties of a management representative as defined in ISO 90012000
56 Management Review 561 Frequency
ltBusiness Unitgt management staff periodically review the ltBusiness Unitgt quality management system to ensure its continuing suitability adequacy and effectiveness The reviews assess opportunities for improvement and the need to incorporate improvements in ltBusiness Unitgtrsquos quality management system including changing ltBusiness Unitgtrsquos quality policy and quality objectives The review occurs at least once a year but may occur more often based on the performance of the quality management system and business needs
DOCUMENT NUMBER 99-9999 PAGE 19 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
562 Review items Review items at any one meeting vary depending on importance frequency of meetings and whether the meetings are attended by ltBusiness Unitgt management staff or by another appropriate level of management ltBusiness Unitgt management staff use these meetings to address over the course of a year the following performance and improvement opportunities
bull Results of audits bull Customer feedback bull Process performance and product conformity bull Status of preventive and corrective action bull Follow-up actions from previous management reviews bull Planned changes that could affect the quality management system bull Recommendations for improvement
563 Review outcome The outcome of a review includes actions related to
bull Improvement of the effectiveness of the quality management system and its processes
bull Improvement of deliverables related to requirements bull Resource needs
Results of the reviews are recorded and required actions (ARs) are assigned to responsible parties for follow-up actions The status of ARs is tracked to ensure successful and timely completion
6 Resource Management ltBusiness Unitgt determines and provides the resources needed to
bull Implement and maintain the quality management system and continually improve its effectiveness
bull Enhance customer satisfaction
61 Assignment of Personnel Personnel performing work affecting ltBusiness Unitgt deliverables are deemed competent on the basis of their appropriate education skills experience and training Appropriate departments and functional work groups maintain records documenting employeesrsquo competencies
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62 Competence Awareness and Training 621 Commitment to training
ltBusiness Unitgt management staff is committed to employee training as a way of ensuring that personnel
bull Have the knowledge skills tools and techniques required to perform their jobs and initiate improvements and innovations
bull Understand the potential consequences of not following procedures bull Are aware of the relevance and importance of their activities and how they
contribute to the achievement of ltBusiness Unitgtrsquos quality objectives
This commitment to training extends to newly recruited personnel and personnel transferred to new assignments
622 Identifying competency needs and developing training schedules Each functional work group is responsible for
bull Determining the necessary competence for personnel performing work affecting deliverables by analyzing job requirements and an individualrsquos current qualifications and career development goals
bull Developing and regularly reviewing training plans and schedules bull Arranging training or taking other actions to satisfy competency needs of
personnel bull Ensuring that training or other actions continue to be appropriate throughout an
individualrsquos tenure in the work group
623 Technical training and evaluation A technical training group coordinates and facilitates the instruction of ltBusiness Unitgt personnel who require additional technical skills as required by ltBusiness Unitgt business and training needs Training may occur on the job in a formal classroom setting or off-site at a customerrsquos or supplierrsquos facility The training group regularly evaluates training activities to ensure that they are fulfilling the requirements of personnel and the needs of ltBusiness Unitgt
Individual functional groups also evaluate their training needs These needs may change because
bull An employee is reassigned promoted or assumes additional responsibilities bull A new employee is hired bull Customer requirements change bull A new structure system process or procedure is implemented bull A specific performance problem is identified
DOCUMENT NUMBER 99-9999 PAGE 21 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
624 Training records Personnel competency needs are documented in departmental andor individual employee training plans Qualified trainers and facilitators carry out the training Records of an individualrsquos training and qualifications (including copies of licenses and certifications as appropriate) are maintained
63 Infrastructure ltCompanygt provides the infrastructure ltBusiness Unitgt needs to achieve conformity to requirements for deliverables including
bull Buildings workspace and associated utilities bull Process equipment both hardware and software bull Supporting services such as transport facilities and information and communication
technology
Southwest Regional Site Materials and Services (SMS) provisions and maintains buildings workspace and associated utilities Specifically SMS
bull Installs qualifies operates and maintains process support facilities bull Monitors the performance of facilities support equipment associated with product
manufacturing bull Provides preventive and corrective maintenance of facilities support and monitoring
equipment
64 Work Environment ltBusiness Unitgt management staff with support from ltCompanygt Site Environmental Health and Safety (EHS) is committed to providing a suitable work environment
The following human factors affect the work environment
bull Creative work methodologies such as telecommuting bull Opportunities for professional and personal development through programs such as
ERSA (Employee Relations Self-Assessment) bull Opportunities for greater involvement within ltBusiness Unitgt and outside in the
community through programs such as ltCompanygtrsquos Itrsquos a Great Place to Work bull Ergonomics bull Workplace location bull Safety rules and guidance bull Use of protective equipment
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The following physical factors affect the work environment
bull Cleanliness bull Hazardous substances and situations bull Air flow temperature humidity and pollution bull Lighting bull Noise and vibration
7 Product Realization ltBusiness Unitgtrsquos manufacturing packaging technology development consists of five phases associated activities and ldquoRevrdquo (Revision) levels
bull Path Finding Assembly and test and silicon technology optimization begins during this phase Silicon and packaging technology roadmaps are synchronized and the strategic assembly technology direction is determined The Technology Architecture Plan (TAP) is published
bull Definition The packaging technology envelope is defined and aligned with business and product needs during this phase The product is formally added to the ltBusiness Unitgt roadmap and the product Package Design Requirements Document (PDRD) is initiated Among the controlled documents that are released are the Product Divisionrsquos Package Product Requirements Document (PRD) the initial Technology Target Specification (TTS) which defines the requirements for a package technology the initial design rules and the initial Technology Performance Specifications (TPSs)
bull Discovery The assembly and test process materials piece-parts and equipment are designed to satisfy the packaging technology envelope lead product requirements and design rules during this phase A Plan of Record (POR) baseline process is established
bull Development The baseline process is defined During this phase the focus is on manufacturing stability and capability and the analysis of data related to manufacturability yield and reliability as well as EHS (environmental health and safety) data related to equipment materials and waste streams Process specifications are written and change control is implemented
bull Deployment Revenue product begins to ship and the factory ramps to high-volume manufacturing during this phase which is normally defined as the period from Technical Certification to Factory Certification or High-Volume Manufacturing (HVM) Certification (When Simultaneous Technical Certification [STC] methodology is employed Technical Certification and HVM Certification occur simultaneously) Continual focus is on yield and manufacturability improvements The Development Manufacturing Line transfers the process to the production factory
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The following figure represents the five phases of ltBusiness Unitgtrsquos manufacturing packaging technology development that are described in the preceding paragraphs The figure also defines the scope of ltBusiness Unitgtrsquos ISO 90012000 certification The scope starts with the initial publication of the Technology Target Specification and ends with High-Volume Manufacturing Certification when the packaging process has been duplicated in the receiving factory and the factory assumes responsibility for running and sustaining the process
Path-Finding Definition Discovery Development Deployment
TechnologyTargetSpecification
High-VolumeManufacturing
Certification
TechnologyCertification
Plan ofRecordand
Non-CPU Scope of ISO Certification
71 Planning of Product Realization 711 Creating product-specific quality plans
ltBusiness Unitgt creates product-specific quality plans for product realization processes and for product verification and validation activities These plans are consistent with the other requirements of ltBusiness Unitgtrsquos quality management system
In creating product-specific quality plans ltBusiness Unitgt determines
bull Quality objectives and requirements for the deliverable bull The need to establish processes documents and provide resources specific to
the deliverable bull Required verification validation monitoring inspection and test activities
specific to the deliverable bull Product acceptance criteria bull Records needed to provide evidence that the realization processes and resulting
deliverable fulfill requirements
712 Quality plan documentation ltBusiness Unitgt documents its plans for realization processes and for verification and validation activities in product drawings and specifications material or process flow diagrams process flowcharts setup sheets verification and validation reports work orders lot travelers inspection and test procedures and similar documents that define the manner of production and specify the inspection and test programs for given products Collectively these documents comprise the product-specific quality plan
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IF PRINTED ndash REFERENCE COPY
72 Customer-Related Processes 721 Determination of requirements related to deliverables
ltBusiness Unitgt does not identify requirements initiated by external customers rather a corporate organization determines them in accordance with documented procedures The procedures ensure that the following items are determined
bull Requirements specified by the customer including requirements for delivery If customer requirements differ from standard ltCompanygt products a corporate mediator resolves the differences
bull Requirements and technologies not stated by the customer but necessary for specified use or application
bull Statutory and regulatory requirements related to the product bull Any additional requirements determined by corporate
These requirements are communicated to ltCompanygt divisions fabrication sites and subsequently ltBusiness Unitgt
Requirements may also be initiated by internal customers who want to have ltBusiness Unitgtrsquos processes applied to their design concepts Design concepts are systematically analyzed to identify customer requirements
722 Review of requirements related to deliverables ltBusiness Unitgt reviews requirements related to deliverables prior to the commitment to supply deliverables to customers The review process ensures that
bull Product and technology requirements are understood bull Requirements differing from those previously expressed are resolved bull Requirements are confirmed before acceptance bull ltBusiness Unitgt can meet the defined requirements
Review results and action items are maintained
Requirements for deliverables are defined in terms of frequency power die size device speed volumes delivery dates and other factors They are communicated to responsible departments and functional work groups within ltBusiness Unitgt using various methods including
bull Technology Target Specifications bull Module Target Specifications (MTSs) bull Design rules bull Technology Performance Specifications (TPSs) bull Equipment specifications bull Material specifications
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IF PRINTED ndash REFERENCE COPY
bull Package Design Requirements Documents (PDRDs) bull Bills of Materials (BOMs) bull Plan It bull Meeting minutes bull Scientific record books
When requirements for deliverables change ltBusiness Unitgt ensures that the relevant documents are amended and that relevant personnel are made aware of the changes
723 Customer communication ltBusiness Unitgt has implemented effective processes for communicating with its customers These customers may be other ltCompanygt organizations Communications include but are not limited to the following
bull Product information bull Inquiries bull Order handling bull Customer feedback
73 Design and Development 731 Design and development planning
ltBusiness Unitgt plans and controls design and development of its products Planning activities determine
bull Design and development stages bull Review verification and validation that are appropriate to each design and
development stage bull Responsibilities and authorities for design and development
ltBusiness Unitgt manages interfaces between different groups involved in design and development to ensure effective communication Planning output is updated as the design and development progresses
732 Design and development inputs ltBusiness Unitgt ensures that inputs relating to requirements for deliverables are determined and records maintained Inputs may include
bull Functional and performance requirements bull Applicable statutory and regulatory requirements bull Where applicable information derived from previous similar designs bull Other requirements essential for design and development
Qualified personnel review the requirements for adequacy and completeness and resolve any issues
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733 Design and development outputs ltBusiness Unitgt ensures that the outputs of design and development are in a format suitable to manufacturing and capable of verification against design and development input These outputs generally consist of
bull PDRDs bull Design rules bull iTech files bull Design library bull Vendor Design Approval (VDA) bull SPEED BOM specification bull Netlistpin map
The outputs of design and development (baseline) are approved prior to release to ensure that they
bull Meet input requirements for design and development bull Provide appropriate information for purchasing and production operations bull Contain or reference product acceptance criteria bull Specify the characteristics of the product that are essential for its safe and
proper use
734 Design and development review At suitable stages individuals involved with product design and development meet to
bull Evaluate the ability of the results of design and development to fulfill requirements
bull Identify any problems and propose necessary actions
Review results and action items are maintained
735 Design and development verification Design and development verification is the process by which individuals involved with design and development demonstrate that outputs have satisfied the design and development input requirements Verification provides a preliminary assessment of the packagersquos manufacturability
ltBusiness Unitgt has documented procedures that establish the points at which verification activities are performed Verification records and action items are maintained
736 Design and development validation Design and development validation is the process by which individuals involved with product design and development demonstrate that the resulting product is capable of fulfilling the requirements for the specified use or application
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ltBusiness Unitgt has documented procedures that establish when in the design and development process validation is performed Validation records and action items are maintained
737 Control of design and development changes Authorized ltBusiness Unitgt personnel identify document review and approve all design and development changes before implementation Records of the results of the change review and action items are maintained
74 Purchasing Purchases and services that impact the quality of products delivered to ltBusiness Unitgt customers are strictly controlled The type and extent of control applied to the supplier and the purchased product are dependent on the effect of the purchased product on subsequent product realization or the final product Controls are exercised by departments inside and outside ltBusiness Unitgt depending on the purchased product or service
741 Purchasing process ltBusiness Unitgt controls its purchasing processes to ensure that direct and indirect materials
bull Conform to requirements bull Reach manufacturing without interruption bull Are procured from approved suppliers
The responsible commodity management team evaluates and selects suppliers on the basis of their ability to meet ltBusiness Unitgtrsquos requirements including as applicable having a quality management system and meeting any stated product- or service-specific quality assurance requirements
The responsible commodity team performs subsequent reevaluations at prescribed intervals using methods including but not limited to those in the following list
bull A formal assessment process of the supplierrsquos capability to supply products andor services
bull Analysis of data in relation to key parameters for example delivery performance and material rejects
bull Feedback received bull Evaluation at the time of subcontract renewal
Evaluation records and action items arising from the evaluation are maintained
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742 Purchasing information ltBusiness Unitgt ensures that its purchasing documents are approved prior to submitting them to the supplier During the approval process information relating to the particular purchase is checked for accuracy and adequacy of the specified requirements Purchasing information may include
bull Drawings bull Specifications bull References to part numbers and descriptions bull Requirements for approval of product procedures processes and equipment bull Requirements for qualification of personnel bull Verification arrangements at the supplierrsquos premises and method of product
release bull Supplier quality management system requirements
ltBusiness Unitgt maintains records of all its purchasing documents
743 Verification of purchased product ltBusiness Unitgt has established and implemented inspection and other activities necessary for ensuring that purchased product meets specified purchase requirements
When the applicable contract with the supplier allows ltBusiness Unitgtrsquos representatives may audit the supplierrsquos premises Also when specified under contract and allowable under the contract with ltBusiness Unitgtrsquos suppliers ltBusiness Unitgtrsquos customers or their representatives will be afforded the opportunity to visit the supplierrsquos premises to perform verification
75 Production Provision 751 Control of production operations
ltBusiness Unitgt plans and carries out production operations under controlled conditions Controlled conditions include as applicable
bull Availability of information that describes the characteristics of the product bull Availability of work instructions at points of use bull Use of suitable equipment bull Availability and use of measuring and monitoring devices bull Implementation of monitoring and measurement activities bull Implementation of release delivery and any applicable post-delivery activities
7511 Control of processes and equipment The processes and equipment used to produce new package technology are initially qualified under controlled conditions Platform managers define the transfer requirements for high-volume manufacturing
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IF PRINTED ndash REFERENCE COPY
The methods used to qualify equipment purchased to support increasing product demand are described in procurement specifications andor contracts Additional equipment characterization requirements are defined in Change Control Board (CCB) documents
7512 Process sequence and recipes The procedures and recipes for each process step are documented in controlled documents which typically include the following
bull Individual process operating specifications bull Bills of materials (BOMs) bull Basic product specifications (BPSs) bull Special customer specifications (S-specs) bull Online Summary of Electrical Test (OSET)
The correct production sequences are controlled and planned using WorkStream Information contained in WorkStream includes the product routes operation numbers processing data and other information necessary to support the manufacturing process The progress of a product or group of products through a production route is controlled and monitored in WorkStream WorkStream is accessible using computer terminals located throughout the factory
7513 Process change controlprocess improvement Changes to continually improve qualified processes testing equipment or indirect and direct materials are documented and controlled by the appropriate CCB To maintain the integrity of the process ltBusiness Unitgt verifies the resulting output to ensure that the instituted change has the desired effect
7514 Statistical process control Where appropriate statistical process control (SPC) is used on key process parameters and quality characteristics Response flow checklists (RFCs) to correct out-of-control conditions are used where appropriate The details of the SPC system and other monitors are documented in individual process specifications
752 Validation of processes for production Validation of processes for production demonstrates the ability of processes to achieve planned results At appropriate intervals in the realization process ltBusiness Unitgt validates processes where
bull Subsequent monitoring or measurement cannot verify the resulting output bull Deficiencies in the product may become apparent only after the product is in
use
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ltBusiness Unitgt validation arrangements of these processes include as applicable
bull Defined criteria for review and approval of the processes bull Approval of equipment and qualification of personnel bull Use of specific methods and procedures bull Records requirements bull Revalidation
753 Identification and traceability ltBusiness Unitgt identifies where appropriate the product by suitable means throughout product realization and it identifies the product status with respect to monitoring and measurement requirements as described below
7531 Identification and traceability control ltBusiness Unitgt maintains product identification and traceability throughout product realization using a combination of the following methods
bull Physical segregation bull Fab lot number bull Lot travelers (Assembly Test Process Orders [ATPOs] or Finish Process
Orders [FPOs]) bull WorkStream routes bull Product package marking bull Substrate Lot Identifiers (SLIs)
The automated shop floor control system WorkStream controls product routing and traceability WorkStream routes are programmed to prevent product from being moved to a future operation until all processing and data collection at the current operation are complete This control process applies to production lots nonstandard flow products which are processed using specialized routes and die sales which are normal product processed through a partial assembly route in accordance with customer request WorkStream can be used to trace lots currently in the factory to a specific location or operation in the factory Records pertaining to lot processing (ATPOFPO) are retained
Production lots are physically segregated from each other through the use of approved carts A lot is carried on a designated cart (or carts) and the cart carries only one lot to maintain traceability and lot integrity
7532 Monitoring and measurement status Lot travelers (ATPOs and FPOs) and WorkStream are used to indicate the status of product within the overall process flow Manufacturing personnel record the measurement and monitoring status of each lot on the appropriate traveler and enter the data into WorkStream
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Product that has been inspected and has passed the defined quality criteria is moved to the next operation Rejected product is physically separated from acceptable product whenever possible If physical separation is not yet possible the rejected product is clearly identified as reject product and disposed of according to the governing procedure Product that has been placed on hold for production-related problems is identified as ldquoon holdrdquo and cannot be processed further until its disposition is determined
754 Customer property ltBusiness Unitgt identifies verifies and protects property and other assets owned by customers and other interested parties while the property is under its control Such property may be provided for use or incorporation into an ltBusiness Unitgt deliverable
Property that is lost damaged or does not meet specification is reported to the customer and records are maintained
755 Preservation of product ltBusiness Unitgt has processes that preserve conformity of product and constituent product parts during internal processing and delivery to the intended destination ltBusiness Unitgt personnel are responsible for handling product inside the factory and for delivery to the Arizona Distribution Center (ADC) ADC is responsible for packaging and handling of finished product
Southwest Regional Site Materials and Services monitors direct materials from point of receipt through storage until it is issued to ltBusiness Unitgt manufacturing Supplier packaging is maintained as long as possible to ensure proper handling and storage Perishable material is coded with expiration dates Indirect materials are coded with part numbers and revision levels to ensure that correct revision level materials are being used in manufacturing
ltBusiness Unitgt product is assembled under appropriate environmental control to prevent contamination deterioration and damage from electrostatic discharge Use of automated process equipment and associated carriers minimizes the potential for damage due to material handling
ltBusiness Unitgt packaging and shipping standards conform to corporate drawing specifications Packaging supplies are procured through corporate-contracted suppliers
76 Control of Monitoring and Measuring Devices 761 Introduction
ltBusiness Unitgtrsquos processes ensure that monitoring and measurement activities are carried out in a manner that is consistent with monitoring and measurement requirements
ltBusiness Unitgt controls calibrates and maintains monitoring and measuring devices needed to provide evidence of conformity of product to determined
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IF PRINTED ndash REFERENCE COPY
requirements Manufacturing and support organizations deliver to the Site Calibration Standards Lab measuring equipment that either needs adjustment or is due for calibration on or before the calibration due date Every organization that comes into contact with measuring equipment has procedures to protect the equipment from damage and deterioration during handling maintenance and storage
Monitoring and measuring devices subject to calibration include but are not limited to
bull Measurement and test equipment (MampTE) bull Analytical in-process inspection equipment bull Final test equipment bull Computer software used in the monitoring and measurement of specified
requirements
ltBusiness Unitgt preventive maintenance and calibration procedures also apply to monitoring and measuring devices used by suppliers in the Supplier Support Program (SSP) and by other contractors who actively support the factory
762 Calibration safeguards identification status and records ltBusiness Unitgt safeguards measuring equipment from adjustments that would invalidate measurement results Measuring equipment subject to calibration control is uniquely identified Calibration frequency is documented and controlled by the Calibration Scheduling System or other appropriate system Records and results of calibration and maintenance performed on each piece of equipment are maintained as specified by the supporting group and factory requirements Calibration status appears on a sticker or label affixed to the equipment or in a readily accessible database or record
763 Calibration methods When performing calibration qualified ltBusiness Unitgt personnel use procedures that identify the measurements to be made the accuracies required and the calibration settings The measuring equipment used is capable of the precision and accuracy requirements and the uncertainty of each measurement within specified limits
Measuring equipment is calibrated or verified at specified intervals or prior to use as applicable against measurement standards traceable to international or national measurement standards Where no such standards exist the basis used for calibration or verification is recorded
764 Corrective action ltBusiness Unitgt initiates appropriate action if measuring equipment is found to be out of tolerance or in an overdue condition Appropriate action may include but is not limited to frequency validity and product risk reviews as described below Records of the results of action taken are maintained and reviewed
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7641 Out-of-tolerance equipment for userowner and calibrating departments When measuring equipment is found in an out-of-tolerance condition the using department is notified The notification includes but is not be limited to all associated measurement data Departments notified of an out-of-tolerance device evaluate the impact and possible acceptance of nonconforming product or services by performing a Disposition Review Board (DRB) The Quality Systems Engineer generates the DRB in SPEED
Important No DRB is required if an out-of-tolerance condition occurs during initial (first) equipment calibration performed by the Site Calibration Standards Lab
7642 Overdue equipment for userowner and calibrating departments When measuring equipment is found in an overdue condition the using department is notified The notification includes but is not limited to all associated scheduling data Departments notified of an overdue device evaluate the impact by performing a Process Trouble Report (PTR) The Quality Systems Engineer generates the PTR in SPEED
8 Measurement Analysis and Improvement 81 Planning Monitoring Measurement and Improvement Activities
ltBusiness Unitgt plans and implements the monitoring measurement analysis and improvement processes needed to
bull Demonstrate conformity of processes and product bull Ensure conformity of the quality management system bull Continually improve the effectiveness of the quality management system
ltBusiness Unitgt establishes the applicable methods including statistical techniques and the specific equipment used for measuring processes and products
DOCUMENT NUMBER 99-9999 PAGE 34 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
82 Monitoring and Measurement 821 Customer satisfaction
ltBusiness Unitgt gathers analyzes and monitors information relating to customer perception of ltBusiness Unitgtrsquos performance ltBusiness Unitgt uses the sources of customer satisfaction information to determine if the organization is meeting the needs and expectations of ltBusiness Unitgtrsquos customers Results are reported to the ltBusiness Unitgt management staff as part of the management review process and records and action items are maintained
822 Internal and external audits ltBusiness Unitgt conducts internal audits at planned intervals in all areas of the organization where the quality of deliverables to the customer is affected ltBusiness Unitgt also facilitates second-party audits from Corporate Quality Assessment and third-party audits from the Registering Authority These audits
bull Verify compliance of the quality management system to product realization plans the requirements of ISO 90012000 and internal specifications as appropriate and the quality management system requirements established by ltBusiness Unitgt
bull Determine whether the quality management system has been effectively implemented and maintained
bull Help drive continual improvement throughout ltBusiness Unitgt
8221 Quality audit implementation Quality system audits are the defined responsibility of the Quality Systems Department Audits are
bull Carried out annually or as needed in line with documented procedures and responsibilities Audit frequency is based on business needs andor maturity system
bull Performed in a manner that ensures objectivity and impartiality of the audit process Auditors do not audit their own work
bull Defined planned and scheduled on the basis of the status and importance of the activities and areas to be audited as well as on the results of previous audits
In addition to internal audits the manufacturing floor performs self-audits annually or as needed
8222 Audit results follow-up and records The results of audits are formally recorded along with timely correctivepreventive action and the time frame agreed on by personnel having responsibility in the areas audited The effectiveness of the correctiveprevention action is reviewed as needed with personnel independent from the audited areas either during a subsequently scheduled audit or randomly
DOCUMENT NUMBER 99-9999 PAGE 35 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
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The status and effectiveness of corrective and preventive actions as well as audit results and trends are assessed and reviewed as part of the management review process
8223 Continual improvement Audit and assessment results are analyzed to identify root causes of problems Organization-wide issues are identified and presented to management The approach ensures the continual improvement of the quality management system while it mitigates the recurrence of problems and nonconformities
823 Monitoring and measurement of processes At pertinent stages of the realization process ltBusiness Unitgt monitors and where applicable measures the performance of its processes Records and action items are maintained
Measures of process performance that may be incorporated into various realization processes include the following indicators
bull Capability bull Cost allocation and reduction bull Cycle time or throughput bull Measurable aspects of dependability bull Yield bull Effectiveness and efficiency of people bull Reaction time bull Utilization of technologies bull Waste reduction
824 Monitoring and measurement of deliverables
At pertinent stages of the realization process ltBusiness Unitgt monitors and where applicable measures product characteristics Verification (inspection) records and the test history of each production lot are maintained in WorkStream Records are also maintained as specified by the relevant documentation including the name of the person authorizing release of the deliverable
83 Control of Nonconforming Product ltBusiness Unitgt ensures that nonconforming product is identified and controlled to prevent its unintended use or delivery Nonconforming data are collected and analyzed and records and action items are maintained
831 Disposition Review Board A DRB is convened to confirm that questionable product is normal or indistinguishable from normal and to determine the disposition of such product A
DOCUMENT NUMBER 99-9999 PAGE 36 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
DRB is required when routine dispositioning procedures do not specify the appropriate disposition
832 Material Review Board A Material Review Board (MRB) is convened to evaluate the shipment of nonconforming product Nonconforming product is shipped only with the consent of a Quality and Reliability (QampR) engineer the customer andor Product Division
84 Analysis of Data ltBusiness Unitgt identifies collects and analyzes appropriate data to
bull Demonstrate the effectiveness of the quality management system bull Evaluate improvement and performance opportunities
85 Improvement 851 Continual improvement
ltBusiness Unitgt plans and manages the processes necessary for the continual improvement of its quality management system
852 Corrective and preventive actions ltBusiness Unitgt documents and follows processes that review nonconforming product and evaluates the need for correction and preventive actions The results of corrective and preventive actions taken are recorded and reviewed
Examples of ltBusiness Unitgt processes that may initiate corrective and preventive actions are
bull Management review of quality systems bull Internal and external audits and self-audits bull Incoming material quality control inspections bull Dispositioning of nonconforming product including DRBs and MRBs bull Yield review and low-yield analysis bull Customer feedback including Functional Analysis Correlation Requests
(FACRs) bull External Administrative Customers Issues (EACIs) bull Customer Quality Incident Report (CQIR)
853 Customer feedback system ltBusiness Unitgt sometimes receives feedback from ltCompanygtrsquos customers (through the ltCompanygt Quality Support Center) in the form of FACRs and EACIs ltCompanygtrsquos Customer Quality Engineers may raise awareness of certain high-impact issues by generating a CQIR
DOCUMENT NUMBER 99-9999 PAGE 37 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
854 Corrective action tracking The coordinatorowner for each process that is part of the formal corrective-preventive action system is responsible for tracking corrective and preventive actions
855 Correctivepreventive action implementation Implementation of corrective and preventive actions is prioritized as necessary based on factory requirements and customer expectations Corrective and preventive actions that require process changes are reviewed and approved for implementation by the appropriate Process Change Control Board (PCCB) The results of actions taken are recorded
856 Correctivepreventive action escalation Any issues identified within the formal correctivepreventive action system that require escalation due to priority risk or resourcing may be escalated using any of the following people or systems
bull Platform manager bull Department manager bull Manufacturing shift manager bull Quality and Reliability Manager bull ISO Management Representative bull Management review process bull Other communication forums as appropriate
9 Revision History
Rev Date Description Initiator
08 101298 Renew spec without content changes ltNamegt
09 2599 Complete rewrite reformat to comply with governing spec 7-section formatting
ltNamegt
10 4299 CN ndash To comply with ISO audit finding in development of a more robust and closed loop system for dealing with out-of-tolerance and overdue measurement and test equipment that require calibration from the site(s) Standard Calibration Lab
ltNamegt
11 52699 CN ndash Clarify when a DRB should not occur ltNamegt
12 021400 CN ndash Rewrite ltNamegt
13 101300 Complete rewrite using new template to comply with ISO 90012000
ltNamegt
DOCUMENT NUMBER 99-9999 PAGE 38 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 101 Key Organizational Responsibilities
The responsibility authority and interrelationship of all personnel who manage perform and verify work are defined in organizational charts by procedures within the various organizations focus areas and functional work groups and in the following matrix
Important
bull Refer to 553 for a description of the responsibilities assigned to the ltBusiness Unitgt Director and the ltBusiness Unitgt ISO Management Representative
bull Organizations and focus areas in rows bordered by dashed lines are outside ltBusiness Unitgt but provide specified support functions
Organization Focus Areas
Roadmap and Business Process Management (RBPM)
bull Product and Technology Integration bull CPU Packaging and Enabling Roadmaps bull Technology Assessments and Communications bull Package Technology Management and Capability Roadmaps
Design Process Development (DPD)
bull Design Tool Development bull ThermalMechanical Tools and Analysis bull Electrical Modeling and Analysis bull Mechanical Design and Integration bull Package Design and Integration bull Design Processes
Platform Materials and Enabling Development (PMED)
bull Platform Integration bull Materials bull Enabling bull Substrate Assembly Subcontractors
Module Engineering bull Process Engineering bull Process Change Control Board
DOCUMENT NUMBER 99-9999 PAGE 39 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
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Organization Focus Areas
Automation bull Equipment Integration bull Engineering Analysis bull Shop Floor Control bull Infrastructure bull Planning and Logistics Group (PLG) bull Test Automation bull Change Requests bull Change Control Board bull MDT bull Operations
Factory Operations bull Manufacturing bull Manufacturing Systems bull Industrial Engineering bull Build Logistics
Organizational Effectiveness Programs
bull Organizational Development bull Salaried Non-ExemptExemptFirst Line Management (FLM)
Development bull Mentoring bull Embedded Staffing and Sourcing bull Statistical Applications bull Factory Support bull Peer Training Systems bull Business Practices bull Safety bull Employee Relations Self-Assessment (ERSA) bull Quality Systems Audit bull Document Management Information Services bull Learning Technologies Integration and Validation
Quality and Reliability (QampR)
bull Platform and Enabling Quality and Reliability Engineering (QRE)
bull Materials Analysis bull Failure Analysis bull Fault Isolation bull Product QRE bull Customer and Sustaining Engineering
Quality and Reliability Engineering Support
bull Product reliability stress bull Preventive maintenance and calibration of equipment and
tools
DOCUMENT NUMBER 99-9999 PAGE 40 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Organization Focus Areas
Product Engineering
bull Product sample and early revenue requirements management bull Primary interface to Product Division bull Division to Virtual Factory coordination bull Product silicon test software (Test Change Control Board
Component test Burn-in PC Platform Validation) Southwest Regional Site Materials and Services (SMS)
bull Process support facilities bull Facilities support equipment bull Preventive and corrective maintenance of facilities support
and monitoring equipment
DOCUMENT NUMBER 99-9999 PAGE 41 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 102 ISO 90012000ltBusiness Unitgt Quality Manual Matrix
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
12 Application 421 551 7
4 Quality management system 1 41 General requirements 1 42 Documentation requirements 43 421 General 43 422 Quality manual 43 44
423 Control of documents 432 44 45 46
424 Control of quality records 3 433 444 45 46 563 61 624 711 722 734 735 736 737 741 742 752 762 764 82 852 855
5 Management responsibility 5 51 Management commitment 51 553 56 6 101
52 Customer focus 52 72
53 Quality policy 53 552 561
54 Planning 54 541 Quality objectives 541 542
542 Quality management system planning 46 542 6 71 731 81 851
55 Responsibility authority and communication 55 551 Responsibility and authority 531 541 551 552 553 56
101 552 Management representative 553 553 Internal communication 533 553 62 101 56 Management review 56 561 General 443 542 561 562 Review input 562 821 8222 852 856
lowastlowastlowastlowast Boldface = Strong relationship between the ltBusiness Unitgt Quality Manual and the ISO 90012000 clause
DOCUMENT NUMBER 99-9999 PAGE 42 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
563 Review output 563 46
6 Resource management 6 61 Provision of resources 51 6 62 Human resources 61 62
621 General 51 61 62
622 Competence awareness and training 46 62
63 Infrastructure 63 64 Work environment 64 7 Product realization 7 71 Planning of product realization 542 46 6 71 722 733 735
736 81
72 Customer-related processes 72 721 Determination of requirements related to
the product
52 721
722 Review of requirements related to the product
46 722
723 Customer communication 723 853
73 Design and development 73 731 Design and development planning 542 731 732 Design and development inputs 46 732 733 Design and development outputs 733 75
734 Design and development review 46 734
735 Design and development verification 46 735 736 Design and development validation 46 736 737 Control of design and development
changes
46 737
74 Purchasing 74 741 Purchasing process 46 741 84
742 Purchasing information 46 742 743 Verification of purchased product 743 75 Production and service provision 75
DOCUMENT NUMBER 99-9999 PAGE 43 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
751 Control of production and service provision
751
752 Validation of processes for production and service provision
46 623 752
753 Identification and traceability 46 753 83
754 Customer property 754 755 Preservation of product 755 76 Control of monitoring and measuring devices 46 721 76 83
8 Measurement analysis and improvement 8 81 General 542 71 81 82
82 Monitoring and measurement 82 821 Customer satisfaction 562 821 853
822 Internal audit 46 562 822 84 851
823 Monitoring and measurement of processes
46 823 84
824 Monitoring and measurement of product 46 824 83 84 83 Control of nonconforming product 83 84
84 Analysis of data 562 741 821 8223 823 824 83 84
85 Improvement 85 851 Continual improvement 531 54 56 8223 84 851
852
852 Corrective action 46 764 85
853 Preventive action 46 85
DOCUMENT NUMBER 99-9999 PAGE 44 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 103 ltBusiness Unitgt Quality ManualQuality Management System Documentation
Matrix The table below lists the sections by number and title of the ltBusiness Unitgt Quality Manual along with the applicable quality management system documentation associated with the quality manual (QM) sections
Sec QM Section Title Quality Management System Documentation
1 Purpose
2 Scope
3 Applicable Documents
4 General 41 Definitions 99-9999 ltBusiness Unitgt Quality Manual 42 ltBusiness Unitgt
Profile NA
43 Quality Management System Documentation
99-9999 ltBusiness Unitgt Quality Manual 99-9999 Departmental Document Control Policies and
Procedures 44 Quality Manual 99-9999 ltBusiness Unitgt Quality Manual
99-9999 Distribution of Controlled Documents 99-9999 DMIS ldquoltCompanygt Confidentialrdquo Requirements
45 Control of Documents
99-9999 Document Management Information Services Governing Spec for 99-XXXX SECC Documents
99-9999 Document Management Information Services Policies and Procedures for ltBusiness Unitgt Series Specifications
99-9999 Departmental Document Control Policies and Procedures
99-9999 Distribution of Controlled Documents 99-9999 DMIS ldquoltCompanygt Confidentialrdquo Requirements
46 Control of Quality Records
99-9999 Virtual Factory Quality Records Retention PoliciesProcedures
5 Management Responsibility 51 Management
Commitment 99-9999 Departmental Document Control Policies and
Procedures 52 Customer Focus 53 Quality Policy 99-9999 ltBusiness Unitgt Quality Manual 54 Planning
DOCUMENT NUMBER 99-9999 PAGE 45 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
55 Responsibility Authority and Communication
99-9999 ltBusiness Unitgt Quality Manual
56 Management Review 99-9999 ltBusiness Unitgt Management Review Policy and Procedure
6 Resource Management 61 Assignment of
Personnel
62 Competence Awareness and Training
99-9999 Training Guidelines and Procedures for ltBusiness Unitgt
New Hire Orientation Documentation 63 Infrastructure 64 Work Environment ltBusiness Unitgt Manufacturing Safety Handbook
Office Safety Handbook
7 Product Realization 71 Planning of Product
Realization
72 Customer-Related Processes
99-9999 Change Management Specification Plan It Manual
73 Design and Development
99-9999 AssemblyTest CCB Policies and Procedures 99-9999 Change Management Specification 99-9999 DPD Department Operations Process 99-9999 Software Development Process 99-9999 Product Design Integration Process 99-9999 Enabling Design Process 99-9999 Technology Design Integration Process 99-9999 Design Validation Process 99-9999 Product Package Design Requirements Document
(PDRD) Process Applicable design rules Applicable library standards
74 Purchasing ltBusiness Unitgt Materials Desktop Procedures
DOCUMENT NUMBER 99-9999 PAGE 46 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
75 Production Provision 99-9999 Procurement specification for (Commodity) Materials 99-9999 ltBusiness Unitgt ESD Requirements 99-9999 AssemblyTest CCB Policies and Procedures 99-9999 Traceability and Bottomside Marking Requirements 99-9999 Standard Lot Numbering Specification 99-9999 Virtual Factory Quality Records Retention
PoliciesProcedures 99-9999 Chandler AZ Site Environmental Controls
Specification 99-9999 Unit Integrity Reject Management Specification 99-9999 C4OLGA Traceability Requirements 99-9999 WorkStream Policies and Procedures for C4 OLGA and
FC-PGA 99-9999 C4FC-PGA Class 10000 Cleanroom Protocol Guideline 99-9999 C4FC-PGA Class 100000 Cleanroom Protocol
Guideline 99-9999 OLGA1 OLGA2 INT2 FC-PGA VF and MCM On-
HoldOff-Hold System Procedure 99-9999 Pack Procedure Applicable process operating and other specifications AzLO Desktop Operating Procedures Handling and storage procedures documented in individual specifications Online Summary of Electrical Test (OSET) Product build kits
76 Control of Monitoring and Measuring Devices
99-9999 Arizona Standards Lab Calibration Procedures 99-9999 Measuring Equipment and Calibration Policy 99-9999 Virtual Factory AssemblyTest Manufacturing
Preventive Maintenance and Calibration Spec Individual manufacturing equipment specifications
8 Measurement Analysis and Improvement 81 Planning Monitoring
Measurement and Improvement Activities
DOCUMENT NUMBER 99-9999 PAGE 47 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
82 Monitoring and Measurement
99-9999 Procurement specification for (Commodity) Materials 99-9999 ATMO Spec Template for 08 Series Specs 99-9999 AT Internal Audit Policies amp Procedures for Virtual
Factories 99-9999 AT Self Audit Policies amp Procedures for Virtual
Factories 99-9999 ltBusiness UnitgtATM Quality Audit Corrective Action
Tracking Procedure using Speed 99-9999 FC-PGAINT2 and OLGA VF Inspection Trouble Report
(ITR) Procedures 99-9999 C4 amp FC-PGA VF Material and Disposition Review
Board Procedure 99-9999 Final Visual Inspection Procedure 99-9999 FC-PGAINT2 and OLGA Virtual Factory Final QA
Minimum Lot Acceptance Inspections Requirements and Procedure
99-9999 Quality System Auditing Policy 83 Control of
Nonconforming Product
99-9999 Material and Disposition Review Board procedure 99-9999 Unit IntegrityReject Management Specification 99-9999 OLGA1 and FC-PGA VF Process Trouble Report System 99-9999 Yield Issue Procedures and Guidelines 99-9999 OLGA1 OLGA2 INT2 FC-PGA VF and MCM On-
HoldOff-Hold System Procedure 99-9999 C4 amp FCPGA VF Material and Disposition Review
Board Procedure 84 Analysis of Data 85 Improvement 99-9999 AssemblyTest CCB Policies and Procedures
99-9999 AT Internal Audit Policies amp Procedures for Virtual Factories
99-9999 Excursion (DRBMRBITRPTR) NotificationDocumentation in SPEED ndash Policies and Procedures
99-9999 C4 amp FC-PGA VF Material and Disposition Review Board Procedure
Departmentally controlled procedures for yield management Departmentally controlled procedures for FACRs
DOCUMENT NUMBER 99-9999 PAGE 48 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 104 Abbreviations
ADC Arizona Distribution Center
AR Action Request
ltBusiness Unitgt
ltBusiness Unitgt
ATPO Assembly Test Process Orders
BKM Best known method (work instruction)
BOM Bill of materials
BPS Basic product specifications
CAT Chandler Assembly Test
CCB Change Control Board
CPU Central Processing Unit
CQIR Customer Quality Incident Report
DMIS Document Management Information Services
DRB Disposition Review Board
EACI External Administrative Customers Issue
EHS Environmental Health and Safety
ERSA Employee Relations Self-Assessment
FACR Functional Analysis Correlation Request
FPO Finish Process Order
HVM High-Volume Manufacturing
ITR Inspection Trouble Report (also known as Internal Trouble Report)
ISO International Organization for Standardization
LDC Local desktop control (work instruction)
MampTE Measurement and Test Equipment
MBP Management by Planning
MRB Material Review Board
MTS Module Target Specifications
MUM Monthly Update Meeting
OSET Online Summary of Electrical Test
PCCB Process Change Control Board
DOCUMENT NUMBER 99-9999 PAGE 49 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
PDRD Package Design Requirements Document
POR Plan of Record
PRD Product Requirements Document
PTR Process Trouble Report
PPV PC Platform Validation
QampR Quality and Reliability
RFC Response Flow Checklist
SLI Substrate Lot Identifier
SMS Site Materials and Services
SPC Statistical process control
SPEED System Product Engineering ECO Database
SSP Supplier Support Program
STC Simultaneous Technical Certification
TAP Technology Architecture Plan
TCCB Test Change Control Board
TEI Temporary Engineering Instruction
TMG Technology Manufacturing Group
TPS Technology Performance Specification
TTS Technology Target Specification
VDA Vendor Design Approval
VF Virtual factory
DOCUMENT NUMBER 99-9999 PAGE 5 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ltBusiness Unitgt Quality Manual
1 Purpose The ltBusiness Unitgt Quality Manual serves several purposes The manual
bull Establishes a concise outline of ltBusiness Unitgtrsquos quality management system including the strategies for achieving and maintaining quality standards across all processes that comprise ltBusiness Unitgtrsquos quality management system
bull Provides a reference for ltBusiness Unitgtrsquos quality management system procedural documentation and work instructions
bull Identifies and designates the responsibility and authority for implementing and maintaining ltBusiness Unitgtrsquos quality management system
bull Establishes and demonstrates compliance of ltBusiness Unitgtrsquos quality management system with the International Organization of Standardization (ISO) 90012000 standard
2 Scope This document applies to ltBusiness Unitgt It complies with all requirements of ISO 90012000 but may contain information beyond the scope of ISO 90012000 registration
3 Applicable Documents
Number Title ISO 90012000(E) Quality management systems ndash Requirements httplegalltCompanygt comcrmindexhtm
Corporate Records Management Document Retention Guidelines
httplegalltCompanygt comcrmindexhtm
Corporate Records Management Document Handling Procedures
httpservicesltCompanygt comEHS
Various corporate Environmental Health and Safety guidelines
DOCUMENT NUMBER 99-9999 PAGE 6 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
4 General 41 Definitions
Definitions for the terms used in this document are as follows
Term Description Controlled distribution
The automatic distribution of controlled documents to controlled locations where the documents are used Controlled distribution ensures that documents are distributed every time they are modified including revisions renewals and Temporary Engineering Instructions (TEIs) or rendered obsolete
Controlled document
A document that bull Meets Information Security requirements for creation approval
distribution and retrieval bull Is legible and readily identifiable Additionally controlled documents may be defined by either or both of the following criteria bull May be used to procure or produce products bull May have an impact on the quality of the deliverable
Controlled documents list
A group of indexes that list the current revision status of controlled documents
Customer Recipient of a deliverable resulting from ltBusiness Unitgt processes
Deliverable An output from a specific process expressed as a product or a process
Document change control
Process by which controlled documents are reviewed and approved by authorized personnel at initial and superseding (revised) issues
ISO 9001 A member of the ISO 9000 family of internationally recognized and accepted standards specifies requirements for a quality management system where an organization needs to demonstrate its ability to provide products that meet customer and applicable regulatory requirements and aims to enhance customer satisfaction
Objective evidence Data obtained through observation measurement test or other empirical means that support the existence or verity of something
Management system
A set of interrelated or interacting elements for establishing policy and objectives and for achieving those objectives
DOCUMENT NUMBER 99-9999 PAGE 7 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Term Description Quality The degree to which a set of inherent characteristics of a product
process or system to fulfill requirements of the organization its customers and other interested parties
Quality management
Coordinated activities for directing and controlling an organization with regard to quality
Quality management system
A management system for directing and controlling an organization with regard to quality Direction and control generally include establishment of the quality policy and quality objectives quality planning quality control quality assurance and quality improvement
Quality manual Document specifying the quality management system of an organization
Quality objective Something sought or aimed for related to quality
Quality plan Documentation specifying which procedures and associated resources are to be applied by whom and when to a specific project product process or contract
Quality policy An organizationrsquos overall business commitments toward quality systems continual improvement and customer satisfaction as formally expressed by top management
Quality record Documentation that bull States results achieved or provides objective evidence of
activities performed in fulfillment of quality requirements bull Is identified by name (as a quality record) in the appropriate
controlled document
Quality system The organizational structure responsibilities procedures processes and resources needed to implement quality management (refer to previous term Quality management)
42 ltBusiness Unitgt Profile
421 ltBusiness Unitgt history ltBusiness Unitgt is a business unit within ltCompanygtrsquos ltSectorgt ltBusiness Unitgtwas established in 1992 and merged with ltanother business unitgt in 1998 The ltBusiness Unitgtfacility includes over 120000 square feet of manufacturing space operates 24 hours a day 7 days a week and employs approximately 900 full-time employees
As a design development and deployment facility of new assembly test technologies ltBusiness Unitgtproduces microprocessor and semiconductor products for the worldwide market The factory is dedicated to the introduction of
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IF PRINTED ndash REFERENCE COPY
new assembly technologies prior to their being transferred to ltCompanygt high-volume manufacturing (HVM) sites
ltBusiness Unitgt does not provide direct servicing to its customers and this is reflected in the reduced scope of ltBusiness Unitgtrsquos ISO 90012000-compliant quality management system and quality manual Likewise owing to the nature of its processes non-CPU (Central Processing Unit) activities and concept qualification (Path Finding) activities fall outside the scope of this quality manual
422 ltBusiness Unitgt vision Interconnecting silicon to the digital world
423 ltBusiness Unitgt mission statement Identify develop and deliver assembly packaging solutions to meet ltCompanygtrsquos business needs
424 ltBusiness Unitgt values ltBusiness Unitgtis guided by the following values
bull Uncompromised integrity and honesty We trust each other employ ltCompanygtrsquos Code of Conduct and disclose issues and risks fully
bull Assume ownership We own the problem and drive resolution and we find the right people to get it resolved
bull Speak with data We support our conclusions with data bull Be disciplined We hold effective meetings are on time and employ
systematic problem-solving methodology bull Open communication We explain what we know when we know it bull Make and meet commitments We base business goals on high-confidence
schedules identify stretch goals to challenge ourselves and do everything within reason to meet those schedules
bull Teamwork We contribute ideas to result in more options and better problem resolution we reallocate resources to maximize organization results and we work as one organization and to one agenda for the common good
bull Safety Safety is owned by everyone We proactively promote a safe and healthy environment
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IF PRINTED ndash REFERENCE COPY
43 Quality Management System Documentation
431 ltBusiness Unitgt quality management system This manual defines the ltBusiness Unitgtquality management system The quality management system consists of ltBusiness Unitgtrsquos quality manual procedural documentation and work instructions quality objectives and quality plans activities practices resources and quality records which together ensure that ltBusiness Unitgtrsquos deliverables conform to the requirements of the organization its customers and other interested parties
432 ltBusiness Unitgt documentation and documentation levels The ltBusiness Unitgtquality management system is documented in sufficient detail to ensure its effective operation and control of processes Procedural coverage varies depending on the type of activity the complexity of processes and their interactions and on the competence of personnel involved in carrying out the activity
The following table shows how ltBusiness Unitgtrsquos quality management system is documented Each level of documentation contains steadily increasing details about ltBusiness Unitgtrsquos quality operations and methods Documents that direct activity affecting ltBusiness Unitgtrsquos quality management system are placed under control
Level Documentation Type Describes
1 ltBusiness Unitgt Quality Manual
ltBusiness Unitgtrsquos quality management system its scope the interaction between the processes of the quality management system and the documented procedures established for the effective operation of that system
2 Procedural documentation
Responsibilities and governing procedures within the ltBusiness Unitgt quality system Samples include the following types of documents bull ltBusiness Unitgt operating policies and
procedures bull Functional group governing procedures
process specifications and business flow diagrams
DOCUMENT NUMBER 99-9999 PAGE 10 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Level Documentation Type Describes
3 Work instructions Steps to be taken within a specific job function to achieve quality and production plan results Samples include the following types of documents bull Process operational specifications bull Preventive maintenance specifications bull Local desktop procedures (LDCs) bull Best known methods (BKMs) bull Toolkits
433 Quality records ltBusiness Unitgt maintains quality records at each documentation level to demonstrate
bull Conformity to specified requirements bull Suitability adequacy and effective operation of the quality management
system
44 Quality Manual 441 Classification and control
ltBusiness Unitgtrsquos quality manual is classified as ltCompanygt Confidential and is a controlled document Control is exercised by Document Management Information Services (DMIS)
442 Distribution DMIS distributes controlled copies of the current revision of ltBusiness Unitgtrsquos quality manual to individuals and departments on request
Uncontrolled copies of ltBusiness Unitgtrsquos quality manual can be viewed and printed by accessing the following online resources
bull Documentum (WorkSpace SmartSpace Vspec) bull The ltBusiness Unitgt DMIS shared local repository Copies printed using these access modes are uncontrolled reference copies
Individuals with uncontrolled copies must take responsibility for verifying that they are in possession of the current revision of this quality manual They do this by contacting DMIS directly or by checking the controlled documents list on the ltBusiness Unitgt DMIS shared local repository or on the DMIS shared repository on the ltCompanygt intranet
DOCUMENT NUMBER 99-9999 PAGE 11 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
443 Review and revision ltBusiness Unitgt employees are encouraged to propose amendments additions and improvements to this quality manual through their supervisor or manager or directly to the Quality Systems Manager
Maintenance and revision of ltBusiness Unitgtrsquos quality manual are the responsibility of the ltBusiness Unitgt Quality Systems Manager The manual is reviewed at a minimum on an annual basis and as necessary to incorporate changes in business direction and continual improvement activities
444 Approval The ltBusiness Unitgt ISO Management Representative approves the release of ltBusiness Unitgtrsquos quality manual Other approvals may be required at the discretion of designated ltBusiness Unitgt management staff Records of the review and approval processes are maintained
45 Control of Documents ltBusiness Unitgt places documents that direct activity affecting its quality management system under strict approval controlled distribution and change control including to the extent applicable documents of external origin such as standards and customer documents
Authorized personnel review and approve controlled documents for adequacy prior to issue and a quality record is kept of this process When changes are required to existing documents designated functions are provided with pertinent information including recommended improvements and corrective or preventive action implementation upon which to base their review and approval The nature of the change and the current revision status are identified in the controlled document
After approval the relevant version of the document is distributed under controlled conditions to all locations where operations essential to the effective functioning of the quality system are performed Locations may be authorized distribution points electronic terminals or a central or local repository Members of the affected work group receive relevant training when systems processes or procedures are implemented or modified
ltBusiness Unitgt promptly removes obsolete (not current) controlled documents from all points of issue or use or otherwise assures against their unintended use Obsolete controlled documents retained for legal andor knowledge-preservation purposes are suitably identified
ltBusiness Unitgt uses several methods to maintain the current revision status of all ltBusiness Unitgt controlled documents To preclude anyonersquos using obsolete documents DMIS maintains a controlled documents list that is readily accessible to users of the ltBusiness Unitgt DMIS shared local repository and the DMIS shared repository located on ltCompanygtrsquos intranet In addition designated personnel who use non-DMIS controlled documents maintain records of the current revision status of their documents for example local desktop procedures best known methods and toolkits
DOCUMENT NUMBER 99-9999 PAGE 12 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
46 Control of Quality Records ltBusiness Unitgt maintains quality records to provide evidence of conformity to specified requirements and of the effective operation of the quality management system Pertinent quality records from subcontractors are elements of these data
In accordance with ltCompanygt guidelines and procedures ltBusiness Unitgt maintains quality records that
bull Are legible and readily identifiable to the productprocess involved bull Are retrievable bull Are protected against deterioration damage and loss bull Have established retention periods
Retention periods vary from record to record depending on statute or regulation trade practices projected business needs or specific customer requirements For longer storage periods quality records are stored off-site
Each functional work group maintains a master index that identifies records that support and substantiate all ltBusiness Unitgt quality-related activities The index specifies as a minimum the following
bull Name of quality record bull Medium (paper foils microfilm magnetic disk or tape optical disk photograph or a
combination thereof) bull Responsible group ensuring the integrity of the quality record bull Location where the quality record is maintained bull Retention period bull Disposition authority for the quality record
5 Management Responsibility 51 Management Commitment
ltBusiness Unitgt management staff is committed to the development implementation and improvement of ltBusiness Unitgtrsquos quality management system The quality management system rests on the following foundations
bull ltBusiness Unitgt management staff communicates to employees the importance of the quality management system to the continued success and effectiveness of the organization
bull ltBusiness Unitgt management staff and personnel are visibly and actively committed to a total quality system and to its continual improvement
bull ltBusiness Unitgt management staff continually assesses the quality management systemrsquos capability to fulfill customer requirements and expectations
bull ltBusiness Unitgt management staff ensures planning and allocation of necessary resources including the assignment of competent personnel
DOCUMENT NUMBER 99-9999 PAGE 13 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
bull ltBusiness Unitgt management staff defines responsibilities for personnel who perform work and verify activities affecting quality
bull Documented and controlled processes are implemented and maintained bull An effective corrective and preventive action program is implemented and maintained
52 Customer Focus ltBusiness Unitgt management staff with help from other ltCompanygt management teams ensures that customer requirements (ie needs and expectations) are determined converted into specific requirements related to the deliverable and fulfilled with the goal of enhancing customer satisfaction Methods used may include
bull Identifying potential customers bull Customer surveys bull Customer feedback bull Customer requests for product changes bull Market research bull Analysis of competitive products bull Benchmarking
53 Quality Policy 531 ltBusiness Unitgt quality policy
ltBusiness Unitgt is committed to continuous quality improvement of our products processes and people Quality is integrated into all aspects of our business and forms the foundation of customer satisfaction
532 ltCompanygt mission and quality value statements ltBusiness Unitgtrsquos quality policy is the driver for the quality system It is linked to ltBusiness Unitgtrsquos vision mission and values Together they support ltCompanygtrsquos mission statement
Do a great job for our customers employees and stockholders by being the preeminent building block supplier to the worldwide Internet economy
ltBusiness Unitgtrsquos quality policy vision mission and values are aligned with ltCompanygtrsquos value statement on quality
We strive to bull Achieve the highest standards of excellence bull Do the right things right bull Continuously learn develop and improve bull Take pride in our work
DOCUMENT NUMBER 99-9999 PAGE 14 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
533 Communicating the ltBusiness Unitgt quality management system to employees ltBusiness Unitgtrsquos quality policy vision mission and values as well as ltCompanygtrsquos mission and quality value are communicated throughout the organization by
bull Key personnel who are responsible for implementing ltBusiness Unitgtrsquos quality management system
bull Using various media including distribution of controlled documents the ltBusiness Unitgt newsletter bulletin board postings badge cards monthly update meetings (MUMs) quality-related training team briefings and the ltCompanygt intranet
54 Planning 541 Quality objectives
ltBusiness Unitgt management staff establishes measurable quality objectives and related requirements that are consistent with ltBusiness Unitgtrsquos quality policy and communicates them to relevant functions and levels within the organization using among other instruments
bull ltBusiness Unitgt Agenda The annual ltBusiness Unitgt Agenda lists objectives pertaining to the general quality system and continual improvement
bull Management by Planning (MBP) MBP objectives include objectives for increasing organizational effectiveness productivity and employee satisfaction
Other quality objectives include those for product and improving products and processes Together these quality objectives drive the quality management system planning process
542 Quality management system planning ltBusiness Unitgt management staff identifies and plans processes and resources required for the quality system and for achieving quality objectives Elements in the overall quality management system planning process include
bull Planning for the achievement of quality objectives and general quality system planning the results of which are manifested in ltBusiness Unitgtrsquos quality manual
bull Planning of product realization processes and product verification and validation activities
bull Design and development planning bull Planning of monitoring and measurement of products capability of processes
achievement of project objectives and customer satisfaction bull Planning for continual improvement
Quality planning also ensures that adequate and appropriate resources are identified and implemented throughout the organization
DOCUMENT NUMBER 99-9999 PAGE 15 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
The output of the quality management system planning process is documented in quality records Any changes that are introduced into the quality management system are conducted in a controlled manner in order to maintain the integrity of the system
55 Responsibility Authority and Communication 551 ltBusiness Unitgt quality management structure
ltBusiness Unitgt management staff is responsible for defining implementing and maintaining the ltBusiness Unitgt quality system This responsibility is delegated through the organization using structured lines of authority (see organizational chart) The structure
bull Integrates all activities that affect the quality of ltBusiness Unitgt processes and products into a single system
bull Facilitates reliable and continuous control over those activities bull Ensures that appropriate communication processes are established and that
communication takes place regarding the effectiveness of the quality management system
DOCUMENT NUMBER 99-9999 PAGE 16 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Important Departments identified in shaded boxes fall outside the scope of ltBusiness Unitgtrsquos ISO registration Departments connecting to the ltBusiness Unitgt organization using dashed lines are outside ltBusiness Unitgt but provide support functions
Finance
Director ltBusiness Unitgt
OrganizationalEffectiveness
Programs (OEP)
Assembly TechnologyArchitecture and
Pathfinding
Module Engineering Factory Operations
Roadmap andBusiness Process
Management (RBPM)
Platform Materialsand Enabling
Development (PMED)
Automation Non-CPU Packaging
Design ProcessDevelopment (DPD)
Human Resources Quality and Reliability(QampR)
Quality and ReliabilityEngineering Support
552 Deployment responsibilities of management ltBusiness Unitgt management staff acknowledges its responsibility for deploying ltBusiness Unitgtrsquos quality management system throughout the organization by
bull Defining and documenting ltBusiness Unitgtrsquos quality policy and quality objectives and ensuring that they are communicated and understood within the organization
bull Appointing a management representative with authority to ensure that the quality management system is effectively implemented and maintained
bull Establishing work roles and responsibilities bull Regularly reviewing the status and adequacy of ltBusiness Unitgtrsquos quality
management system bull Communicating to the organization the importance of meeting customer as well
as statutory and regulatory requirements
DOCUMENT NUMBER 99-9999 PAGE 17 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ltBusiness Unitgt management staff gives personnel performing quality functions sufficient responsibility and authority to
bull Identify and record problems relating to ltBusiness Unitgtrsquos deliverables bull Initiate action to prevent the occurrence of nonconformities relating to
ltBusiness Unitgtrsquos products processes and quality system bull Initiate recommend or provide solutions through designated channels bull Verify the implementation of solutions bull Control further processing delivery or installation of nonconforming product
until the deficiency or the unsatisfactory condition has been corrected
DOCUMENT NUMBER 99-9999 PAGE 18 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
553 Personnel responsible for quality implementation The responsibility authority and interrelationship of all personnel who manage perform and verify work are defined by procedures within the various departments and functional work groups in organizational charts and in Appendix 101 Key Organizational Responsibilities The responsibilities for the ltBusiness Unitgt Director and the ltBusiness Unitgt ISO Management Representative appear in the table below
This person is responsible and accountable for
ltBusiness Unitgt Director
bull Overall management of the business including ltBusiness Unitgtrsquos quality management system as defined in ltBusiness Unitgtrsquos quality manual
ltBusiness Unitgt ISO Management Representative
bull Reviewing ltBusiness Unitgtrsquos quality management system and reporting the findings to management staff
bull Maintaining the effectiveness of ltBusiness Unitgtrsquos quality management system by adapting it to fit changing circumstances
bull Ensuring that functional work groups are proactive when probable instances of nonconformity exist
bull Reporting to ltBusiness Unitgt management staff if resources are inadequate for maintaining an effective internal quality audit program
bull Maintaining contact with the Registering Authority bull Providing ltBusiness Unitgt management staff with
updates on the findings of quality audits and assessments and with progress reports on plans for corrective action that result from the findings of these audits and assessments
bull Ensuring the promotion of awareness of customer requirements throughout the organization
bull Performing the duties of a management representative as defined in ISO 90012000
56 Management Review 561 Frequency
ltBusiness Unitgt management staff periodically review the ltBusiness Unitgt quality management system to ensure its continuing suitability adequacy and effectiveness The reviews assess opportunities for improvement and the need to incorporate improvements in ltBusiness Unitgtrsquos quality management system including changing ltBusiness Unitgtrsquos quality policy and quality objectives The review occurs at least once a year but may occur more often based on the performance of the quality management system and business needs
DOCUMENT NUMBER 99-9999 PAGE 19 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
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562 Review items Review items at any one meeting vary depending on importance frequency of meetings and whether the meetings are attended by ltBusiness Unitgt management staff or by another appropriate level of management ltBusiness Unitgt management staff use these meetings to address over the course of a year the following performance and improvement opportunities
bull Results of audits bull Customer feedback bull Process performance and product conformity bull Status of preventive and corrective action bull Follow-up actions from previous management reviews bull Planned changes that could affect the quality management system bull Recommendations for improvement
563 Review outcome The outcome of a review includes actions related to
bull Improvement of the effectiveness of the quality management system and its processes
bull Improvement of deliverables related to requirements bull Resource needs
Results of the reviews are recorded and required actions (ARs) are assigned to responsible parties for follow-up actions The status of ARs is tracked to ensure successful and timely completion
6 Resource Management ltBusiness Unitgt determines and provides the resources needed to
bull Implement and maintain the quality management system and continually improve its effectiveness
bull Enhance customer satisfaction
61 Assignment of Personnel Personnel performing work affecting ltBusiness Unitgt deliverables are deemed competent on the basis of their appropriate education skills experience and training Appropriate departments and functional work groups maintain records documenting employeesrsquo competencies
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IF PRINTED ndash REFERENCE COPY
62 Competence Awareness and Training 621 Commitment to training
ltBusiness Unitgt management staff is committed to employee training as a way of ensuring that personnel
bull Have the knowledge skills tools and techniques required to perform their jobs and initiate improvements and innovations
bull Understand the potential consequences of not following procedures bull Are aware of the relevance and importance of their activities and how they
contribute to the achievement of ltBusiness Unitgtrsquos quality objectives
This commitment to training extends to newly recruited personnel and personnel transferred to new assignments
622 Identifying competency needs and developing training schedules Each functional work group is responsible for
bull Determining the necessary competence for personnel performing work affecting deliverables by analyzing job requirements and an individualrsquos current qualifications and career development goals
bull Developing and regularly reviewing training plans and schedules bull Arranging training or taking other actions to satisfy competency needs of
personnel bull Ensuring that training or other actions continue to be appropriate throughout an
individualrsquos tenure in the work group
623 Technical training and evaluation A technical training group coordinates and facilitates the instruction of ltBusiness Unitgt personnel who require additional technical skills as required by ltBusiness Unitgt business and training needs Training may occur on the job in a formal classroom setting or off-site at a customerrsquos or supplierrsquos facility The training group regularly evaluates training activities to ensure that they are fulfilling the requirements of personnel and the needs of ltBusiness Unitgt
Individual functional groups also evaluate their training needs These needs may change because
bull An employee is reassigned promoted or assumes additional responsibilities bull A new employee is hired bull Customer requirements change bull A new structure system process or procedure is implemented bull A specific performance problem is identified
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IF PRINTED ndash REFERENCE COPY
624 Training records Personnel competency needs are documented in departmental andor individual employee training plans Qualified trainers and facilitators carry out the training Records of an individualrsquos training and qualifications (including copies of licenses and certifications as appropriate) are maintained
63 Infrastructure ltCompanygt provides the infrastructure ltBusiness Unitgt needs to achieve conformity to requirements for deliverables including
bull Buildings workspace and associated utilities bull Process equipment both hardware and software bull Supporting services such as transport facilities and information and communication
technology
Southwest Regional Site Materials and Services (SMS) provisions and maintains buildings workspace and associated utilities Specifically SMS
bull Installs qualifies operates and maintains process support facilities bull Monitors the performance of facilities support equipment associated with product
manufacturing bull Provides preventive and corrective maintenance of facilities support and monitoring
equipment
64 Work Environment ltBusiness Unitgt management staff with support from ltCompanygt Site Environmental Health and Safety (EHS) is committed to providing a suitable work environment
The following human factors affect the work environment
bull Creative work methodologies such as telecommuting bull Opportunities for professional and personal development through programs such as
ERSA (Employee Relations Self-Assessment) bull Opportunities for greater involvement within ltBusiness Unitgt and outside in the
community through programs such as ltCompanygtrsquos Itrsquos a Great Place to Work bull Ergonomics bull Workplace location bull Safety rules and guidance bull Use of protective equipment
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The following physical factors affect the work environment
bull Cleanliness bull Hazardous substances and situations bull Air flow temperature humidity and pollution bull Lighting bull Noise and vibration
7 Product Realization ltBusiness Unitgtrsquos manufacturing packaging technology development consists of five phases associated activities and ldquoRevrdquo (Revision) levels
bull Path Finding Assembly and test and silicon technology optimization begins during this phase Silicon and packaging technology roadmaps are synchronized and the strategic assembly technology direction is determined The Technology Architecture Plan (TAP) is published
bull Definition The packaging technology envelope is defined and aligned with business and product needs during this phase The product is formally added to the ltBusiness Unitgt roadmap and the product Package Design Requirements Document (PDRD) is initiated Among the controlled documents that are released are the Product Divisionrsquos Package Product Requirements Document (PRD) the initial Technology Target Specification (TTS) which defines the requirements for a package technology the initial design rules and the initial Technology Performance Specifications (TPSs)
bull Discovery The assembly and test process materials piece-parts and equipment are designed to satisfy the packaging technology envelope lead product requirements and design rules during this phase A Plan of Record (POR) baseline process is established
bull Development The baseline process is defined During this phase the focus is on manufacturing stability and capability and the analysis of data related to manufacturability yield and reliability as well as EHS (environmental health and safety) data related to equipment materials and waste streams Process specifications are written and change control is implemented
bull Deployment Revenue product begins to ship and the factory ramps to high-volume manufacturing during this phase which is normally defined as the period from Technical Certification to Factory Certification or High-Volume Manufacturing (HVM) Certification (When Simultaneous Technical Certification [STC] methodology is employed Technical Certification and HVM Certification occur simultaneously) Continual focus is on yield and manufacturability improvements The Development Manufacturing Line transfers the process to the production factory
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IF PRINTED ndash REFERENCE COPY
The following figure represents the five phases of ltBusiness Unitgtrsquos manufacturing packaging technology development that are described in the preceding paragraphs The figure also defines the scope of ltBusiness Unitgtrsquos ISO 90012000 certification The scope starts with the initial publication of the Technology Target Specification and ends with High-Volume Manufacturing Certification when the packaging process has been duplicated in the receiving factory and the factory assumes responsibility for running and sustaining the process
Path-Finding Definition Discovery Development Deployment
TechnologyTargetSpecification
High-VolumeManufacturing
Certification
TechnologyCertification
Plan ofRecordand
Non-CPU Scope of ISO Certification
71 Planning of Product Realization 711 Creating product-specific quality plans
ltBusiness Unitgt creates product-specific quality plans for product realization processes and for product verification and validation activities These plans are consistent with the other requirements of ltBusiness Unitgtrsquos quality management system
In creating product-specific quality plans ltBusiness Unitgt determines
bull Quality objectives and requirements for the deliverable bull The need to establish processes documents and provide resources specific to
the deliverable bull Required verification validation monitoring inspection and test activities
specific to the deliverable bull Product acceptance criteria bull Records needed to provide evidence that the realization processes and resulting
deliverable fulfill requirements
712 Quality plan documentation ltBusiness Unitgt documents its plans for realization processes and for verification and validation activities in product drawings and specifications material or process flow diagrams process flowcharts setup sheets verification and validation reports work orders lot travelers inspection and test procedures and similar documents that define the manner of production and specify the inspection and test programs for given products Collectively these documents comprise the product-specific quality plan
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IF PRINTED ndash REFERENCE COPY
72 Customer-Related Processes 721 Determination of requirements related to deliverables
ltBusiness Unitgt does not identify requirements initiated by external customers rather a corporate organization determines them in accordance with documented procedures The procedures ensure that the following items are determined
bull Requirements specified by the customer including requirements for delivery If customer requirements differ from standard ltCompanygt products a corporate mediator resolves the differences
bull Requirements and technologies not stated by the customer but necessary for specified use or application
bull Statutory and regulatory requirements related to the product bull Any additional requirements determined by corporate
These requirements are communicated to ltCompanygt divisions fabrication sites and subsequently ltBusiness Unitgt
Requirements may also be initiated by internal customers who want to have ltBusiness Unitgtrsquos processes applied to their design concepts Design concepts are systematically analyzed to identify customer requirements
722 Review of requirements related to deliverables ltBusiness Unitgt reviews requirements related to deliverables prior to the commitment to supply deliverables to customers The review process ensures that
bull Product and technology requirements are understood bull Requirements differing from those previously expressed are resolved bull Requirements are confirmed before acceptance bull ltBusiness Unitgt can meet the defined requirements
Review results and action items are maintained
Requirements for deliverables are defined in terms of frequency power die size device speed volumes delivery dates and other factors They are communicated to responsible departments and functional work groups within ltBusiness Unitgt using various methods including
bull Technology Target Specifications bull Module Target Specifications (MTSs) bull Design rules bull Technology Performance Specifications (TPSs) bull Equipment specifications bull Material specifications
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IF PRINTED ndash REFERENCE COPY
bull Package Design Requirements Documents (PDRDs) bull Bills of Materials (BOMs) bull Plan It bull Meeting minutes bull Scientific record books
When requirements for deliverables change ltBusiness Unitgt ensures that the relevant documents are amended and that relevant personnel are made aware of the changes
723 Customer communication ltBusiness Unitgt has implemented effective processes for communicating with its customers These customers may be other ltCompanygt organizations Communications include but are not limited to the following
bull Product information bull Inquiries bull Order handling bull Customer feedback
73 Design and Development 731 Design and development planning
ltBusiness Unitgt plans and controls design and development of its products Planning activities determine
bull Design and development stages bull Review verification and validation that are appropriate to each design and
development stage bull Responsibilities and authorities for design and development
ltBusiness Unitgt manages interfaces between different groups involved in design and development to ensure effective communication Planning output is updated as the design and development progresses
732 Design and development inputs ltBusiness Unitgt ensures that inputs relating to requirements for deliverables are determined and records maintained Inputs may include
bull Functional and performance requirements bull Applicable statutory and regulatory requirements bull Where applicable information derived from previous similar designs bull Other requirements essential for design and development
Qualified personnel review the requirements for adequacy and completeness and resolve any issues
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733 Design and development outputs ltBusiness Unitgt ensures that the outputs of design and development are in a format suitable to manufacturing and capable of verification against design and development input These outputs generally consist of
bull PDRDs bull Design rules bull iTech files bull Design library bull Vendor Design Approval (VDA) bull SPEED BOM specification bull Netlistpin map
The outputs of design and development (baseline) are approved prior to release to ensure that they
bull Meet input requirements for design and development bull Provide appropriate information for purchasing and production operations bull Contain or reference product acceptance criteria bull Specify the characteristics of the product that are essential for its safe and
proper use
734 Design and development review At suitable stages individuals involved with product design and development meet to
bull Evaluate the ability of the results of design and development to fulfill requirements
bull Identify any problems and propose necessary actions
Review results and action items are maintained
735 Design and development verification Design and development verification is the process by which individuals involved with design and development demonstrate that outputs have satisfied the design and development input requirements Verification provides a preliminary assessment of the packagersquos manufacturability
ltBusiness Unitgt has documented procedures that establish the points at which verification activities are performed Verification records and action items are maintained
736 Design and development validation Design and development validation is the process by which individuals involved with product design and development demonstrate that the resulting product is capable of fulfilling the requirements for the specified use or application
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IF PRINTED ndash REFERENCE COPY
ltBusiness Unitgt has documented procedures that establish when in the design and development process validation is performed Validation records and action items are maintained
737 Control of design and development changes Authorized ltBusiness Unitgt personnel identify document review and approve all design and development changes before implementation Records of the results of the change review and action items are maintained
74 Purchasing Purchases and services that impact the quality of products delivered to ltBusiness Unitgt customers are strictly controlled The type and extent of control applied to the supplier and the purchased product are dependent on the effect of the purchased product on subsequent product realization or the final product Controls are exercised by departments inside and outside ltBusiness Unitgt depending on the purchased product or service
741 Purchasing process ltBusiness Unitgt controls its purchasing processes to ensure that direct and indirect materials
bull Conform to requirements bull Reach manufacturing without interruption bull Are procured from approved suppliers
The responsible commodity management team evaluates and selects suppliers on the basis of their ability to meet ltBusiness Unitgtrsquos requirements including as applicable having a quality management system and meeting any stated product- or service-specific quality assurance requirements
The responsible commodity team performs subsequent reevaluations at prescribed intervals using methods including but not limited to those in the following list
bull A formal assessment process of the supplierrsquos capability to supply products andor services
bull Analysis of data in relation to key parameters for example delivery performance and material rejects
bull Feedback received bull Evaluation at the time of subcontract renewal
Evaluation records and action items arising from the evaluation are maintained
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IF PRINTED ndash REFERENCE COPY
742 Purchasing information ltBusiness Unitgt ensures that its purchasing documents are approved prior to submitting them to the supplier During the approval process information relating to the particular purchase is checked for accuracy and adequacy of the specified requirements Purchasing information may include
bull Drawings bull Specifications bull References to part numbers and descriptions bull Requirements for approval of product procedures processes and equipment bull Requirements for qualification of personnel bull Verification arrangements at the supplierrsquos premises and method of product
release bull Supplier quality management system requirements
ltBusiness Unitgt maintains records of all its purchasing documents
743 Verification of purchased product ltBusiness Unitgt has established and implemented inspection and other activities necessary for ensuring that purchased product meets specified purchase requirements
When the applicable contract with the supplier allows ltBusiness Unitgtrsquos representatives may audit the supplierrsquos premises Also when specified under contract and allowable under the contract with ltBusiness Unitgtrsquos suppliers ltBusiness Unitgtrsquos customers or their representatives will be afforded the opportunity to visit the supplierrsquos premises to perform verification
75 Production Provision 751 Control of production operations
ltBusiness Unitgt plans and carries out production operations under controlled conditions Controlled conditions include as applicable
bull Availability of information that describes the characteristics of the product bull Availability of work instructions at points of use bull Use of suitable equipment bull Availability and use of measuring and monitoring devices bull Implementation of monitoring and measurement activities bull Implementation of release delivery and any applicable post-delivery activities
7511 Control of processes and equipment The processes and equipment used to produce new package technology are initially qualified under controlled conditions Platform managers define the transfer requirements for high-volume manufacturing
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IF PRINTED ndash REFERENCE COPY
The methods used to qualify equipment purchased to support increasing product demand are described in procurement specifications andor contracts Additional equipment characterization requirements are defined in Change Control Board (CCB) documents
7512 Process sequence and recipes The procedures and recipes for each process step are documented in controlled documents which typically include the following
bull Individual process operating specifications bull Bills of materials (BOMs) bull Basic product specifications (BPSs) bull Special customer specifications (S-specs) bull Online Summary of Electrical Test (OSET)
The correct production sequences are controlled and planned using WorkStream Information contained in WorkStream includes the product routes operation numbers processing data and other information necessary to support the manufacturing process The progress of a product or group of products through a production route is controlled and monitored in WorkStream WorkStream is accessible using computer terminals located throughout the factory
7513 Process change controlprocess improvement Changes to continually improve qualified processes testing equipment or indirect and direct materials are documented and controlled by the appropriate CCB To maintain the integrity of the process ltBusiness Unitgt verifies the resulting output to ensure that the instituted change has the desired effect
7514 Statistical process control Where appropriate statistical process control (SPC) is used on key process parameters and quality characteristics Response flow checklists (RFCs) to correct out-of-control conditions are used where appropriate The details of the SPC system and other monitors are documented in individual process specifications
752 Validation of processes for production Validation of processes for production demonstrates the ability of processes to achieve planned results At appropriate intervals in the realization process ltBusiness Unitgt validates processes where
bull Subsequent monitoring or measurement cannot verify the resulting output bull Deficiencies in the product may become apparent only after the product is in
use
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IF PRINTED ndash REFERENCE COPY
ltBusiness Unitgt validation arrangements of these processes include as applicable
bull Defined criteria for review and approval of the processes bull Approval of equipment and qualification of personnel bull Use of specific methods and procedures bull Records requirements bull Revalidation
753 Identification and traceability ltBusiness Unitgt identifies where appropriate the product by suitable means throughout product realization and it identifies the product status with respect to monitoring and measurement requirements as described below
7531 Identification and traceability control ltBusiness Unitgt maintains product identification and traceability throughout product realization using a combination of the following methods
bull Physical segregation bull Fab lot number bull Lot travelers (Assembly Test Process Orders [ATPOs] or Finish Process
Orders [FPOs]) bull WorkStream routes bull Product package marking bull Substrate Lot Identifiers (SLIs)
The automated shop floor control system WorkStream controls product routing and traceability WorkStream routes are programmed to prevent product from being moved to a future operation until all processing and data collection at the current operation are complete This control process applies to production lots nonstandard flow products which are processed using specialized routes and die sales which are normal product processed through a partial assembly route in accordance with customer request WorkStream can be used to trace lots currently in the factory to a specific location or operation in the factory Records pertaining to lot processing (ATPOFPO) are retained
Production lots are physically segregated from each other through the use of approved carts A lot is carried on a designated cart (or carts) and the cart carries only one lot to maintain traceability and lot integrity
7532 Monitoring and measurement status Lot travelers (ATPOs and FPOs) and WorkStream are used to indicate the status of product within the overall process flow Manufacturing personnel record the measurement and monitoring status of each lot on the appropriate traveler and enter the data into WorkStream
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Product that has been inspected and has passed the defined quality criteria is moved to the next operation Rejected product is physically separated from acceptable product whenever possible If physical separation is not yet possible the rejected product is clearly identified as reject product and disposed of according to the governing procedure Product that has been placed on hold for production-related problems is identified as ldquoon holdrdquo and cannot be processed further until its disposition is determined
754 Customer property ltBusiness Unitgt identifies verifies and protects property and other assets owned by customers and other interested parties while the property is under its control Such property may be provided for use or incorporation into an ltBusiness Unitgt deliverable
Property that is lost damaged or does not meet specification is reported to the customer and records are maintained
755 Preservation of product ltBusiness Unitgt has processes that preserve conformity of product and constituent product parts during internal processing and delivery to the intended destination ltBusiness Unitgt personnel are responsible for handling product inside the factory and for delivery to the Arizona Distribution Center (ADC) ADC is responsible for packaging and handling of finished product
Southwest Regional Site Materials and Services monitors direct materials from point of receipt through storage until it is issued to ltBusiness Unitgt manufacturing Supplier packaging is maintained as long as possible to ensure proper handling and storage Perishable material is coded with expiration dates Indirect materials are coded with part numbers and revision levels to ensure that correct revision level materials are being used in manufacturing
ltBusiness Unitgt product is assembled under appropriate environmental control to prevent contamination deterioration and damage from electrostatic discharge Use of automated process equipment and associated carriers minimizes the potential for damage due to material handling
ltBusiness Unitgt packaging and shipping standards conform to corporate drawing specifications Packaging supplies are procured through corporate-contracted suppliers
76 Control of Monitoring and Measuring Devices 761 Introduction
ltBusiness Unitgtrsquos processes ensure that monitoring and measurement activities are carried out in a manner that is consistent with monitoring and measurement requirements
ltBusiness Unitgt controls calibrates and maintains monitoring and measuring devices needed to provide evidence of conformity of product to determined
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IF PRINTED ndash REFERENCE COPY
requirements Manufacturing and support organizations deliver to the Site Calibration Standards Lab measuring equipment that either needs adjustment or is due for calibration on or before the calibration due date Every organization that comes into contact with measuring equipment has procedures to protect the equipment from damage and deterioration during handling maintenance and storage
Monitoring and measuring devices subject to calibration include but are not limited to
bull Measurement and test equipment (MampTE) bull Analytical in-process inspection equipment bull Final test equipment bull Computer software used in the monitoring and measurement of specified
requirements
ltBusiness Unitgt preventive maintenance and calibration procedures also apply to monitoring and measuring devices used by suppliers in the Supplier Support Program (SSP) and by other contractors who actively support the factory
762 Calibration safeguards identification status and records ltBusiness Unitgt safeguards measuring equipment from adjustments that would invalidate measurement results Measuring equipment subject to calibration control is uniquely identified Calibration frequency is documented and controlled by the Calibration Scheduling System or other appropriate system Records and results of calibration and maintenance performed on each piece of equipment are maintained as specified by the supporting group and factory requirements Calibration status appears on a sticker or label affixed to the equipment or in a readily accessible database or record
763 Calibration methods When performing calibration qualified ltBusiness Unitgt personnel use procedures that identify the measurements to be made the accuracies required and the calibration settings The measuring equipment used is capable of the precision and accuracy requirements and the uncertainty of each measurement within specified limits
Measuring equipment is calibrated or verified at specified intervals or prior to use as applicable against measurement standards traceable to international or national measurement standards Where no such standards exist the basis used for calibration or verification is recorded
764 Corrective action ltBusiness Unitgt initiates appropriate action if measuring equipment is found to be out of tolerance or in an overdue condition Appropriate action may include but is not limited to frequency validity and product risk reviews as described below Records of the results of action taken are maintained and reviewed
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IF PRINTED ndash REFERENCE COPY
7641 Out-of-tolerance equipment for userowner and calibrating departments When measuring equipment is found in an out-of-tolerance condition the using department is notified The notification includes but is not be limited to all associated measurement data Departments notified of an out-of-tolerance device evaluate the impact and possible acceptance of nonconforming product or services by performing a Disposition Review Board (DRB) The Quality Systems Engineer generates the DRB in SPEED
Important No DRB is required if an out-of-tolerance condition occurs during initial (first) equipment calibration performed by the Site Calibration Standards Lab
7642 Overdue equipment for userowner and calibrating departments When measuring equipment is found in an overdue condition the using department is notified The notification includes but is not limited to all associated scheduling data Departments notified of an overdue device evaluate the impact by performing a Process Trouble Report (PTR) The Quality Systems Engineer generates the PTR in SPEED
8 Measurement Analysis and Improvement 81 Planning Monitoring Measurement and Improvement Activities
ltBusiness Unitgt plans and implements the monitoring measurement analysis and improvement processes needed to
bull Demonstrate conformity of processes and product bull Ensure conformity of the quality management system bull Continually improve the effectiveness of the quality management system
ltBusiness Unitgt establishes the applicable methods including statistical techniques and the specific equipment used for measuring processes and products
DOCUMENT NUMBER 99-9999 PAGE 34 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
82 Monitoring and Measurement 821 Customer satisfaction
ltBusiness Unitgt gathers analyzes and monitors information relating to customer perception of ltBusiness Unitgtrsquos performance ltBusiness Unitgt uses the sources of customer satisfaction information to determine if the organization is meeting the needs and expectations of ltBusiness Unitgtrsquos customers Results are reported to the ltBusiness Unitgt management staff as part of the management review process and records and action items are maintained
822 Internal and external audits ltBusiness Unitgt conducts internal audits at planned intervals in all areas of the organization where the quality of deliverables to the customer is affected ltBusiness Unitgt also facilitates second-party audits from Corporate Quality Assessment and third-party audits from the Registering Authority These audits
bull Verify compliance of the quality management system to product realization plans the requirements of ISO 90012000 and internal specifications as appropriate and the quality management system requirements established by ltBusiness Unitgt
bull Determine whether the quality management system has been effectively implemented and maintained
bull Help drive continual improvement throughout ltBusiness Unitgt
8221 Quality audit implementation Quality system audits are the defined responsibility of the Quality Systems Department Audits are
bull Carried out annually or as needed in line with documented procedures and responsibilities Audit frequency is based on business needs andor maturity system
bull Performed in a manner that ensures objectivity and impartiality of the audit process Auditors do not audit their own work
bull Defined planned and scheduled on the basis of the status and importance of the activities and areas to be audited as well as on the results of previous audits
In addition to internal audits the manufacturing floor performs self-audits annually or as needed
8222 Audit results follow-up and records The results of audits are formally recorded along with timely correctivepreventive action and the time frame agreed on by personnel having responsibility in the areas audited The effectiveness of the correctiveprevention action is reviewed as needed with personnel independent from the audited areas either during a subsequently scheduled audit or randomly
DOCUMENT NUMBER 99-9999 PAGE 35 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
The status and effectiveness of corrective and preventive actions as well as audit results and trends are assessed and reviewed as part of the management review process
8223 Continual improvement Audit and assessment results are analyzed to identify root causes of problems Organization-wide issues are identified and presented to management The approach ensures the continual improvement of the quality management system while it mitigates the recurrence of problems and nonconformities
823 Monitoring and measurement of processes At pertinent stages of the realization process ltBusiness Unitgt monitors and where applicable measures the performance of its processes Records and action items are maintained
Measures of process performance that may be incorporated into various realization processes include the following indicators
bull Capability bull Cost allocation and reduction bull Cycle time or throughput bull Measurable aspects of dependability bull Yield bull Effectiveness and efficiency of people bull Reaction time bull Utilization of technologies bull Waste reduction
824 Monitoring and measurement of deliverables
At pertinent stages of the realization process ltBusiness Unitgt monitors and where applicable measures product characteristics Verification (inspection) records and the test history of each production lot are maintained in WorkStream Records are also maintained as specified by the relevant documentation including the name of the person authorizing release of the deliverable
83 Control of Nonconforming Product ltBusiness Unitgt ensures that nonconforming product is identified and controlled to prevent its unintended use or delivery Nonconforming data are collected and analyzed and records and action items are maintained
831 Disposition Review Board A DRB is convened to confirm that questionable product is normal or indistinguishable from normal and to determine the disposition of such product A
DOCUMENT NUMBER 99-9999 PAGE 36 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
DRB is required when routine dispositioning procedures do not specify the appropriate disposition
832 Material Review Board A Material Review Board (MRB) is convened to evaluate the shipment of nonconforming product Nonconforming product is shipped only with the consent of a Quality and Reliability (QampR) engineer the customer andor Product Division
84 Analysis of Data ltBusiness Unitgt identifies collects and analyzes appropriate data to
bull Demonstrate the effectiveness of the quality management system bull Evaluate improvement and performance opportunities
85 Improvement 851 Continual improvement
ltBusiness Unitgt plans and manages the processes necessary for the continual improvement of its quality management system
852 Corrective and preventive actions ltBusiness Unitgt documents and follows processes that review nonconforming product and evaluates the need for correction and preventive actions The results of corrective and preventive actions taken are recorded and reviewed
Examples of ltBusiness Unitgt processes that may initiate corrective and preventive actions are
bull Management review of quality systems bull Internal and external audits and self-audits bull Incoming material quality control inspections bull Dispositioning of nonconforming product including DRBs and MRBs bull Yield review and low-yield analysis bull Customer feedback including Functional Analysis Correlation Requests
(FACRs) bull External Administrative Customers Issues (EACIs) bull Customer Quality Incident Report (CQIR)
853 Customer feedback system ltBusiness Unitgt sometimes receives feedback from ltCompanygtrsquos customers (through the ltCompanygt Quality Support Center) in the form of FACRs and EACIs ltCompanygtrsquos Customer Quality Engineers may raise awareness of certain high-impact issues by generating a CQIR
DOCUMENT NUMBER 99-9999 PAGE 37 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
854 Corrective action tracking The coordinatorowner for each process that is part of the formal corrective-preventive action system is responsible for tracking corrective and preventive actions
855 Correctivepreventive action implementation Implementation of corrective and preventive actions is prioritized as necessary based on factory requirements and customer expectations Corrective and preventive actions that require process changes are reviewed and approved for implementation by the appropriate Process Change Control Board (PCCB) The results of actions taken are recorded
856 Correctivepreventive action escalation Any issues identified within the formal correctivepreventive action system that require escalation due to priority risk or resourcing may be escalated using any of the following people or systems
bull Platform manager bull Department manager bull Manufacturing shift manager bull Quality and Reliability Manager bull ISO Management Representative bull Management review process bull Other communication forums as appropriate
9 Revision History
Rev Date Description Initiator
08 101298 Renew spec without content changes ltNamegt
09 2599 Complete rewrite reformat to comply with governing spec 7-section formatting
ltNamegt
10 4299 CN ndash To comply with ISO audit finding in development of a more robust and closed loop system for dealing with out-of-tolerance and overdue measurement and test equipment that require calibration from the site(s) Standard Calibration Lab
ltNamegt
11 52699 CN ndash Clarify when a DRB should not occur ltNamegt
12 021400 CN ndash Rewrite ltNamegt
13 101300 Complete rewrite using new template to comply with ISO 90012000
ltNamegt
DOCUMENT NUMBER 99-9999 PAGE 38 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 101 Key Organizational Responsibilities
The responsibility authority and interrelationship of all personnel who manage perform and verify work are defined in organizational charts by procedures within the various organizations focus areas and functional work groups and in the following matrix
Important
bull Refer to 553 for a description of the responsibilities assigned to the ltBusiness Unitgt Director and the ltBusiness Unitgt ISO Management Representative
bull Organizations and focus areas in rows bordered by dashed lines are outside ltBusiness Unitgt but provide specified support functions
Organization Focus Areas
Roadmap and Business Process Management (RBPM)
bull Product and Technology Integration bull CPU Packaging and Enabling Roadmaps bull Technology Assessments and Communications bull Package Technology Management and Capability Roadmaps
Design Process Development (DPD)
bull Design Tool Development bull ThermalMechanical Tools and Analysis bull Electrical Modeling and Analysis bull Mechanical Design and Integration bull Package Design and Integration bull Design Processes
Platform Materials and Enabling Development (PMED)
bull Platform Integration bull Materials bull Enabling bull Substrate Assembly Subcontractors
Module Engineering bull Process Engineering bull Process Change Control Board
DOCUMENT NUMBER 99-9999 PAGE 39 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
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Organization Focus Areas
Automation bull Equipment Integration bull Engineering Analysis bull Shop Floor Control bull Infrastructure bull Planning and Logistics Group (PLG) bull Test Automation bull Change Requests bull Change Control Board bull MDT bull Operations
Factory Operations bull Manufacturing bull Manufacturing Systems bull Industrial Engineering bull Build Logistics
Organizational Effectiveness Programs
bull Organizational Development bull Salaried Non-ExemptExemptFirst Line Management (FLM)
Development bull Mentoring bull Embedded Staffing and Sourcing bull Statistical Applications bull Factory Support bull Peer Training Systems bull Business Practices bull Safety bull Employee Relations Self-Assessment (ERSA) bull Quality Systems Audit bull Document Management Information Services bull Learning Technologies Integration and Validation
Quality and Reliability (QampR)
bull Platform and Enabling Quality and Reliability Engineering (QRE)
bull Materials Analysis bull Failure Analysis bull Fault Isolation bull Product QRE bull Customer and Sustaining Engineering
Quality and Reliability Engineering Support
bull Product reliability stress bull Preventive maintenance and calibration of equipment and
tools
DOCUMENT NUMBER 99-9999 PAGE 40 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Organization Focus Areas
Product Engineering
bull Product sample and early revenue requirements management bull Primary interface to Product Division bull Division to Virtual Factory coordination bull Product silicon test software (Test Change Control Board
Component test Burn-in PC Platform Validation) Southwest Regional Site Materials and Services (SMS)
bull Process support facilities bull Facilities support equipment bull Preventive and corrective maintenance of facilities support
and monitoring equipment
DOCUMENT NUMBER 99-9999 PAGE 41 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 102 ISO 90012000ltBusiness Unitgt Quality Manual Matrix
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
12 Application 421 551 7
4 Quality management system 1 41 General requirements 1 42 Documentation requirements 43 421 General 43 422 Quality manual 43 44
423 Control of documents 432 44 45 46
424 Control of quality records 3 433 444 45 46 563 61 624 711 722 734 735 736 737 741 742 752 762 764 82 852 855
5 Management responsibility 5 51 Management commitment 51 553 56 6 101
52 Customer focus 52 72
53 Quality policy 53 552 561
54 Planning 54 541 Quality objectives 541 542
542 Quality management system planning 46 542 6 71 731 81 851
55 Responsibility authority and communication 55 551 Responsibility and authority 531 541 551 552 553 56
101 552 Management representative 553 553 Internal communication 533 553 62 101 56 Management review 56 561 General 443 542 561 562 Review input 562 821 8222 852 856
lowastlowastlowastlowast Boldface = Strong relationship between the ltBusiness Unitgt Quality Manual and the ISO 90012000 clause
DOCUMENT NUMBER 99-9999 PAGE 42 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
563 Review output 563 46
6 Resource management 6 61 Provision of resources 51 6 62 Human resources 61 62
621 General 51 61 62
622 Competence awareness and training 46 62
63 Infrastructure 63 64 Work environment 64 7 Product realization 7 71 Planning of product realization 542 46 6 71 722 733 735
736 81
72 Customer-related processes 72 721 Determination of requirements related to
the product
52 721
722 Review of requirements related to the product
46 722
723 Customer communication 723 853
73 Design and development 73 731 Design and development planning 542 731 732 Design and development inputs 46 732 733 Design and development outputs 733 75
734 Design and development review 46 734
735 Design and development verification 46 735 736 Design and development validation 46 736 737 Control of design and development
changes
46 737
74 Purchasing 74 741 Purchasing process 46 741 84
742 Purchasing information 46 742 743 Verification of purchased product 743 75 Production and service provision 75
DOCUMENT NUMBER 99-9999 PAGE 43 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
751 Control of production and service provision
751
752 Validation of processes for production and service provision
46 623 752
753 Identification and traceability 46 753 83
754 Customer property 754 755 Preservation of product 755 76 Control of monitoring and measuring devices 46 721 76 83
8 Measurement analysis and improvement 8 81 General 542 71 81 82
82 Monitoring and measurement 82 821 Customer satisfaction 562 821 853
822 Internal audit 46 562 822 84 851
823 Monitoring and measurement of processes
46 823 84
824 Monitoring and measurement of product 46 824 83 84 83 Control of nonconforming product 83 84
84 Analysis of data 562 741 821 8223 823 824 83 84
85 Improvement 85 851 Continual improvement 531 54 56 8223 84 851
852
852 Corrective action 46 764 85
853 Preventive action 46 85
DOCUMENT NUMBER 99-9999 PAGE 44 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 103 ltBusiness Unitgt Quality ManualQuality Management System Documentation
Matrix The table below lists the sections by number and title of the ltBusiness Unitgt Quality Manual along with the applicable quality management system documentation associated with the quality manual (QM) sections
Sec QM Section Title Quality Management System Documentation
1 Purpose
2 Scope
3 Applicable Documents
4 General 41 Definitions 99-9999 ltBusiness Unitgt Quality Manual 42 ltBusiness Unitgt
Profile NA
43 Quality Management System Documentation
99-9999 ltBusiness Unitgt Quality Manual 99-9999 Departmental Document Control Policies and
Procedures 44 Quality Manual 99-9999 ltBusiness Unitgt Quality Manual
99-9999 Distribution of Controlled Documents 99-9999 DMIS ldquoltCompanygt Confidentialrdquo Requirements
45 Control of Documents
99-9999 Document Management Information Services Governing Spec for 99-XXXX SECC Documents
99-9999 Document Management Information Services Policies and Procedures for ltBusiness Unitgt Series Specifications
99-9999 Departmental Document Control Policies and Procedures
99-9999 Distribution of Controlled Documents 99-9999 DMIS ldquoltCompanygt Confidentialrdquo Requirements
46 Control of Quality Records
99-9999 Virtual Factory Quality Records Retention PoliciesProcedures
5 Management Responsibility 51 Management
Commitment 99-9999 Departmental Document Control Policies and
Procedures 52 Customer Focus 53 Quality Policy 99-9999 ltBusiness Unitgt Quality Manual 54 Planning
DOCUMENT NUMBER 99-9999 PAGE 45 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
55 Responsibility Authority and Communication
99-9999 ltBusiness Unitgt Quality Manual
56 Management Review 99-9999 ltBusiness Unitgt Management Review Policy and Procedure
6 Resource Management 61 Assignment of
Personnel
62 Competence Awareness and Training
99-9999 Training Guidelines and Procedures for ltBusiness Unitgt
New Hire Orientation Documentation 63 Infrastructure 64 Work Environment ltBusiness Unitgt Manufacturing Safety Handbook
Office Safety Handbook
7 Product Realization 71 Planning of Product
Realization
72 Customer-Related Processes
99-9999 Change Management Specification Plan It Manual
73 Design and Development
99-9999 AssemblyTest CCB Policies and Procedures 99-9999 Change Management Specification 99-9999 DPD Department Operations Process 99-9999 Software Development Process 99-9999 Product Design Integration Process 99-9999 Enabling Design Process 99-9999 Technology Design Integration Process 99-9999 Design Validation Process 99-9999 Product Package Design Requirements Document
(PDRD) Process Applicable design rules Applicable library standards
74 Purchasing ltBusiness Unitgt Materials Desktop Procedures
DOCUMENT NUMBER 99-9999 PAGE 46 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
75 Production Provision 99-9999 Procurement specification for (Commodity) Materials 99-9999 ltBusiness Unitgt ESD Requirements 99-9999 AssemblyTest CCB Policies and Procedures 99-9999 Traceability and Bottomside Marking Requirements 99-9999 Standard Lot Numbering Specification 99-9999 Virtual Factory Quality Records Retention
PoliciesProcedures 99-9999 Chandler AZ Site Environmental Controls
Specification 99-9999 Unit Integrity Reject Management Specification 99-9999 C4OLGA Traceability Requirements 99-9999 WorkStream Policies and Procedures for C4 OLGA and
FC-PGA 99-9999 C4FC-PGA Class 10000 Cleanroom Protocol Guideline 99-9999 C4FC-PGA Class 100000 Cleanroom Protocol
Guideline 99-9999 OLGA1 OLGA2 INT2 FC-PGA VF and MCM On-
HoldOff-Hold System Procedure 99-9999 Pack Procedure Applicable process operating and other specifications AzLO Desktop Operating Procedures Handling and storage procedures documented in individual specifications Online Summary of Electrical Test (OSET) Product build kits
76 Control of Monitoring and Measuring Devices
99-9999 Arizona Standards Lab Calibration Procedures 99-9999 Measuring Equipment and Calibration Policy 99-9999 Virtual Factory AssemblyTest Manufacturing
Preventive Maintenance and Calibration Spec Individual manufacturing equipment specifications
8 Measurement Analysis and Improvement 81 Planning Monitoring
Measurement and Improvement Activities
DOCUMENT NUMBER 99-9999 PAGE 47 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
82 Monitoring and Measurement
99-9999 Procurement specification for (Commodity) Materials 99-9999 ATMO Spec Template for 08 Series Specs 99-9999 AT Internal Audit Policies amp Procedures for Virtual
Factories 99-9999 AT Self Audit Policies amp Procedures for Virtual
Factories 99-9999 ltBusiness UnitgtATM Quality Audit Corrective Action
Tracking Procedure using Speed 99-9999 FC-PGAINT2 and OLGA VF Inspection Trouble Report
(ITR) Procedures 99-9999 C4 amp FC-PGA VF Material and Disposition Review
Board Procedure 99-9999 Final Visual Inspection Procedure 99-9999 FC-PGAINT2 and OLGA Virtual Factory Final QA
Minimum Lot Acceptance Inspections Requirements and Procedure
99-9999 Quality System Auditing Policy 83 Control of
Nonconforming Product
99-9999 Material and Disposition Review Board procedure 99-9999 Unit IntegrityReject Management Specification 99-9999 OLGA1 and FC-PGA VF Process Trouble Report System 99-9999 Yield Issue Procedures and Guidelines 99-9999 OLGA1 OLGA2 INT2 FC-PGA VF and MCM On-
HoldOff-Hold System Procedure 99-9999 C4 amp FCPGA VF Material and Disposition Review
Board Procedure 84 Analysis of Data 85 Improvement 99-9999 AssemblyTest CCB Policies and Procedures
99-9999 AT Internal Audit Policies amp Procedures for Virtual Factories
99-9999 Excursion (DRBMRBITRPTR) NotificationDocumentation in SPEED ndash Policies and Procedures
99-9999 C4 amp FC-PGA VF Material and Disposition Review Board Procedure
Departmentally controlled procedures for yield management Departmentally controlled procedures for FACRs
DOCUMENT NUMBER 99-9999 PAGE 48 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 104 Abbreviations
ADC Arizona Distribution Center
AR Action Request
ltBusiness Unitgt
ltBusiness Unitgt
ATPO Assembly Test Process Orders
BKM Best known method (work instruction)
BOM Bill of materials
BPS Basic product specifications
CAT Chandler Assembly Test
CCB Change Control Board
CPU Central Processing Unit
CQIR Customer Quality Incident Report
DMIS Document Management Information Services
DRB Disposition Review Board
EACI External Administrative Customers Issue
EHS Environmental Health and Safety
ERSA Employee Relations Self-Assessment
FACR Functional Analysis Correlation Request
FPO Finish Process Order
HVM High-Volume Manufacturing
ITR Inspection Trouble Report (also known as Internal Trouble Report)
ISO International Organization for Standardization
LDC Local desktop control (work instruction)
MampTE Measurement and Test Equipment
MBP Management by Planning
MRB Material Review Board
MTS Module Target Specifications
MUM Monthly Update Meeting
OSET Online Summary of Electrical Test
PCCB Process Change Control Board
DOCUMENT NUMBER 99-9999 PAGE 49 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
PDRD Package Design Requirements Document
POR Plan of Record
PRD Product Requirements Document
PTR Process Trouble Report
PPV PC Platform Validation
QampR Quality and Reliability
RFC Response Flow Checklist
SLI Substrate Lot Identifier
SMS Site Materials and Services
SPC Statistical process control
SPEED System Product Engineering ECO Database
SSP Supplier Support Program
STC Simultaneous Technical Certification
TAP Technology Architecture Plan
TCCB Test Change Control Board
TEI Temporary Engineering Instruction
TMG Technology Manufacturing Group
TPS Technology Performance Specification
TTS Technology Target Specification
VDA Vendor Design Approval
VF Virtual factory
DOCUMENT NUMBER 99-9999 PAGE 6 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
4 General 41 Definitions
Definitions for the terms used in this document are as follows
Term Description Controlled distribution
The automatic distribution of controlled documents to controlled locations where the documents are used Controlled distribution ensures that documents are distributed every time they are modified including revisions renewals and Temporary Engineering Instructions (TEIs) or rendered obsolete
Controlled document
A document that bull Meets Information Security requirements for creation approval
distribution and retrieval bull Is legible and readily identifiable Additionally controlled documents may be defined by either or both of the following criteria bull May be used to procure or produce products bull May have an impact on the quality of the deliverable
Controlled documents list
A group of indexes that list the current revision status of controlled documents
Customer Recipient of a deliverable resulting from ltBusiness Unitgt processes
Deliverable An output from a specific process expressed as a product or a process
Document change control
Process by which controlled documents are reviewed and approved by authorized personnel at initial and superseding (revised) issues
ISO 9001 A member of the ISO 9000 family of internationally recognized and accepted standards specifies requirements for a quality management system where an organization needs to demonstrate its ability to provide products that meet customer and applicable regulatory requirements and aims to enhance customer satisfaction
Objective evidence Data obtained through observation measurement test or other empirical means that support the existence or verity of something
Management system
A set of interrelated or interacting elements for establishing policy and objectives and for achieving those objectives
DOCUMENT NUMBER 99-9999 PAGE 7 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Term Description Quality The degree to which a set of inherent characteristics of a product
process or system to fulfill requirements of the organization its customers and other interested parties
Quality management
Coordinated activities for directing and controlling an organization with regard to quality
Quality management system
A management system for directing and controlling an organization with regard to quality Direction and control generally include establishment of the quality policy and quality objectives quality planning quality control quality assurance and quality improvement
Quality manual Document specifying the quality management system of an organization
Quality objective Something sought or aimed for related to quality
Quality plan Documentation specifying which procedures and associated resources are to be applied by whom and when to a specific project product process or contract
Quality policy An organizationrsquos overall business commitments toward quality systems continual improvement and customer satisfaction as formally expressed by top management
Quality record Documentation that bull States results achieved or provides objective evidence of
activities performed in fulfillment of quality requirements bull Is identified by name (as a quality record) in the appropriate
controlled document
Quality system The organizational structure responsibilities procedures processes and resources needed to implement quality management (refer to previous term Quality management)
42 ltBusiness Unitgt Profile
421 ltBusiness Unitgt history ltBusiness Unitgt is a business unit within ltCompanygtrsquos ltSectorgt ltBusiness Unitgtwas established in 1992 and merged with ltanother business unitgt in 1998 The ltBusiness Unitgtfacility includes over 120000 square feet of manufacturing space operates 24 hours a day 7 days a week and employs approximately 900 full-time employees
As a design development and deployment facility of new assembly test technologies ltBusiness Unitgtproduces microprocessor and semiconductor products for the worldwide market The factory is dedicated to the introduction of
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IF PRINTED ndash REFERENCE COPY
new assembly technologies prior to their being transferred to ltCompanygt high-volume manufacturing (HVM) sites
ltBusiness Unitgt does not provide direct servicing to its customers and this is reflected in the reduced scope of ltBusiness Unitgtrsquos ISO 90012000-compliant quality management system and quality manual Likewise owing to the nature of its processes non-CPU (Central Processing Unit) activities and concept qualification (Path Finding) activities fall outside the scope of this quality manual
422 ltBusiness Unitgt vision Interconnecting silicon to the digital world
423 ltBusiness Unitgt mission statement Identify develop and deliver assembly packaging solutions to meet ltCompanygtrsquos business needs
424 ltBusiness Unitgt values ltBusiness Unitgtis guided by the following values
bull Uncompromised integrity and honesty We trust each other employ ltCompanygtrsquos Code of Conduct and disclose issues and risks fully
bull Assume ownership We own the problem and drive resolution and we find the right people to get it resolved
bull Speak with data We support our conclusions with data bull Be disciplined We hold effective meetings are on time and employ
systematic problem-solving methodology bull Open communication We explain what we know when we know it bull Make and meet commitments We base business goals on high-confidence
schedules identify stretch goals to challenge ourselves and do everything within reason to meet those schedules
bull Teamwork We contribute ideas to result in more options and better problem resolution we reallocate resources to maximize organization results and we work as one organization and to one agenda for the common good
bull Safety Safety is owned by everyone We proactively promote a safe and healthy environment
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IF PRINTED ndash REFERENCE COPY
43 Quality Management System Documentation
431 ltBusiness Unitgt quality management system This manual defines the ltBusiness Unitgtquality management system The quality management system consists of ltBusiness Unitgtrsquos quality manual procedural documentation and work instructions quality objectives and quality plans activities practices resources and quality records which together ensure that ltBusiness Unitgtrsquos deliverables conform to the requirements of the organization its customers and other interested parties
432 ltBusiness Unitgt documentation and documentation levels The ltBusiness Unitgtquality management system is documented in sufficient detail to ensure its effective operation and control of processes Procedural coverage varies depending on the type of activity the complexity of processes and their interactions and on the competence of personnel involved in carrying out the activity
The following table shows how ltBusiness Unitgtrsquos quality management system is documented Each level of documentation contains steadily increasing details about ltBusiness Unitgtrsquos quality operations and methods Documents that direct activity affecting ltBusiness Unitgtrsquos quality management system are placed under control
Level Documentation Type Describes
1 ltBusiness Unitgt Quality Manual
ltBusiness Unitgtrsquos quality management system its scope the interaction between the processes of the quality management system and the documented procedures established for the effective operation of that system
2 Procedural documentation
Responsibilities and governing procedures within the ltBusiness Unitgt quality system Samples include the following types of documents bull ltBusiness Unitgt operating policies and
procedures bull Functional group governing procedures
process specifications and business flow diagrams
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IF PRINTED ndash REFERENCE COPY
Level Documentation Type Describes
3 Work instructions Steps to be taken within a specific job function to achieve quality and production plan results Samples include the following types of documents bull Process operational specifications bull Preventive maintenance specifications bull Local desktop procedures (LDCs) bull Best known methods (BKMs) bull Toolkits
433 Quality records ltBusiness Unitgt maintains quality records at each documentation level to demonstrate
bull Conformity to specified requirements bull Suitability adequacy and effective operation of the quality management
system
44 Quality Manual 441 Classification and control
ltBusiness Unitgtrsquos quality manual is classified as ltCompanygt Confidential and is a controlled document Control is exercised by Document Management Information Services (DMIS)
442 Distribution DMIS distributes controlled copies of the current revision of ltBusiness Unitgtrsquos quality manual to individuals and departments on request
Uncontrolled copies of ltBusiness Unitgtrsquos quality manual can be viewed and printed by accessing the following online resources
bull Documentum (WorkSpace SmartSpace Vspec) bull The ltBusiness Unitgt DMIS shared local repository Copies printed using these access modes are uncontrolled reference copies
Individuals with uncontrolled copies must take responsibility for verifying that they are in possession of the current revision of this quality manual They do this by contacting DMIS directly or by checking the controlled documents list on the ltBusiness Unitgt DMIS shared local repository or on the DMIS shared repository on the ltCompanygt intranet
DOCUMENT NUMBER 99-9999 PAGE 11 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
443 Review and revision ltBusiness Unitgt employees are encouraged to propose amendments additions and improvements to this quality manual through their supervisor or manager or directly to the Quality Systems Manager
Maintenance and revision of ltBusiness Unitgtrsquos quality manual are the responsibility of the ltBusiness Unitgt Quality Systems Manager The manual is reviewed at a minimum on an annual basis and as necessary to incorporate changes in business direction and continual improvement activities
444 Approval The ltBusiness Unitgt ISO Management Representative approves the release of ltBusiness Unitgtrsquos quality manual Other approvals may be required at the discretion of designated ltBusiness Unitgt management staff Records of the review and approval processes are maintained
45 Control of Documents ltBusiness Unitgt places documents that direct activity affecting its quality management system under strict approval controlled distribution and change control including to the extent applicable documents of external origin such as standards and customer documents
Authorized personnel review and approve controlled documents for adequacy prior to issue and a quality record is kept of this process When changes are required to existing documents designated functions are provided with pertinent information including recommended improvements and corrective or preventive action implementation upon which to base their review and approval The nature of the change and the current revision status are identified in the controlled document
After approval the relevant version of the document is distributed under controlled conditions to all locations where operations essential to the effective functioning of the quality system are performed Locations may be authorized distribution points electronic terminals or a central or local repository Members of the affected work group receive relevant training when systems processes or procedures are implemented or modified
ltBusiness Unitgt promptly removes obsolete (not current) controlled documents from all points of issue or use or otherwise assures against their unintended use Obsolete controlled documents retained for legal andor knowledge-preservation purposes are suitably identified
ltBusiness Unitgt uses several methods to maintain the current revision status of all ltBusiness Unitgt controlled documents To preclude anyonersquos using obsolete documents DMIS maintains a controlled documents list that is readily accessible to users of the ltBusiness Unitgt DMIS shared local repository and the DMIS shared repository located on ltCompanygtrsquos intranet In addition designated personnel who use non-DMIS controlled documents maintain records of the current revision status of their documents for example local desktop procedures best known methods and toolkits
DOCUMENT NUMBER 99-9999 PAGE 12 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
46 Control of Quality Records ltBusiness Unitgt maintains quality records to provide evidence of conformity to specified requirements and of the effective operation of the quality management system Pertinent quality records from subcontractors are elements of these data
In accordance with ltCompanygt guidelines and procedures ltBusiness Unitgt maintains quality records that
bull Are legible and readily identifiable to the productprocess involved bull Are retrievable bull Are protected against deterioration damage and loss bull Have established retention periods
Retention periods vary from record to record depending on statute or regulation trade practices projected business needs or specific customer requirements For longer storage periods quality records are stored off-site
Each functional work group maintains a master index that identifies records that support and substantiate all ltBusiness Unitgt quality-related activities The index specifies as a minimum the following
bull Name of quality record bull Medium (paper foils microfilm magnetic disk or tape optical disk photograph or a
combination thereof) bull Responsible group ensuring the integrity of the quality record bull Location where the quality record is maintained bull Retention period bull Disposition authority for the quality record
5 Management Responsibility 51 Management Commitment
ltBusiness Unitgt management staff is committed to the development implementation and improvement of ltBusiness Unitgtrsquos quality management system The quality management system rests on the following foundations
bull ltBusiness Unitgt management staff communicates to employees the importance of the quality management system to the continued success and effectiveness of the organization
bull ltBusiness Unitgt management staff and personnel are visibly and actively committed to a total quality system and to its continual improvement
bull ltBusiness Unitgt management staff continually assesses the quality management systemrsquos capability to fulfill customer requirements and expectations
bull ltBusiness Unitgt management staff ensures planning and allocation of necessary resources including the assignment of competent personnel
DOCUMENT NUMBER 99-9999 PAGE 13 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
bull ltBusiness Unitgt management staff defines responsibilities for personnel who perform work and verify activities affecting quality
bull Documented and controlled processes are implemented and maintained bull An effective corrective and preventive action program is implemented and maintained
52 Customer Focus ltBusiness Unitgt management staff with help from other ltCompanygt management teams ensures that customer requirements (ie needs and expectations) are determined converted into specific requirements related to the deliverable and fulfilled with the goal of enhancing customer satisfaction Methods used may include
bull Identifying potential customers bull Customer surveys bull Customer feedback bull Customer requests for product changes bull Market research bull Analysis of competitive products bull Benchmarking
53 Quality Policy 531 ltBusiness Unitgt quality policy
ltBusiness Unitgt is committed to continuous quality improvement of our products processes and people Quality is integrated into all aspects of our business and forms the foundation of customer satisfaction
532 ltCompanygt mission and quality value statements ltBusiness Unitgtrsquos quality policy is the driver for the quality system It is linked to ltBusiness Unitgtrsquos vision mission and values Together they support ltCompanygtrsquos mission statement
Do a great job for our customers employees and stockholders by being the preeminent building block supplier to the worldwide Internet economy
ltBusiness Unitgtrsquos quality policy vision mission and values are aligned with ltCompanygtrsquos value statement on quality
We strive to bull Achieve the highest standards of excellence bull Do the right things right bull Continuously learn develop and improve bull Take pride in our work
DOCUMENT NUMBER 99-9999 PAGE 14 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
533 Communicating the ltBusiness Unitgt quality management system to employees ltBusiness Unitgtrsquos quality policy vision mission and values as well as ltCompanygtrsquos mission and quality value are communicated throughout the organization by
bull Key personnel who are responsible for implementing ltBusiness Unitgtrsquos quality management system
bull Using various media including distribution of controlled documents the ltBusiness Unitgt newsletter bulletin board postings badge cards monthly update meetings (MUMs) quality-related training team briefings and the ltCompanygt intranet
54 Planning 541 Quality objectives
ltBusiness Unitgt management staff establishes measurable quality objectives and related requirements that are consistent with ltBusiness Unitgtrsquos quality policy and communicates them to relevant functions and levels within the organization using among other instruments
bull ltBusiness Unitgt Agenda The annual ltBusiness Unitgt Agenda lists objectives pertaining to the general quality system and continual improvement
bull Management by Planning (MBP) MBP objectives include objectives for increasing organizational effectiveness productivity and employee satisfaction
Other quality objectives include those for product and improving products and processes Together these quality objectives drive the quality management system planning process
542 Quality management system planning ltBusiness Unitgt management staff identifies and plans processes and resources required for the quality system and for achieving quality objectives Elements in the overall quality management system planning process include
bull Planning for the achievement of quality objectives and general quality system planning the results of which are manifested in ltBusiness Unitgtrsquos quality manual
bull Planning of product realization processes and product verification and validation activities
bull Design and development planning bull Planning of monitoring and measurement of products capability of processes
achievement of project objectives and customer satisfaction bull Planning for continual improvement
Quality planning also ensures that adequate and appropriate resources are identified and implemented throughout the organization
DOCUMENT NUMBER 99-9999 PAGE 15 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
The output of the quality management system planning process is documented in quality records Any changes that are introduced into the quality management system are conducted in a controlled manner in order to maintain the integrity of the system
55 Responsibility Authority and Communication 551 ltBusiness Unitgt quality management structure
ltBusiness Unitgt management staff is responsible for defining implementing and maintaining the ltBusiness Unitgt quality system This responsibility is delegated through the organization using structured lines of authority (see organizational chart) The structure
bull Integrates all activities that affect the quality of ltBusiness Unitgt processes and products into a single system
bull Facilitates reliable and continuous control over those activities bull Ensures that appropriate communication processes are established and that
communication takes place regarding the effectiveness of the quality management system
DOCUMENT NUMBER 99-9999 PAGE 16 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Important Departments identified in shaded boxes fall outside the scope of ltBusiness Unitgtrsquos ISO registration Departments connecting to the ltBusiness Unitgt organization using dashed lines are outside ltBusiness Unitgt but provide support functions
Finance
Director ltBusiness Unitgt
OrganizationalEffectiveness
Programs (OEP)
Assembly TechnologyArchitecture and
Pathfinding
Module Engineering Factory Operations
Roadmap andBusiness Process
Management (RBPM)
Platform Materialsand Enabling
Development (PMED)
Automation Non-CPU Packaging
Design ProcessDevelopment (DPD)
Human Resources Quality and Reliability(QampR)
Quality and ReliabilityEngineering Support
552 Deployment responsibilities of management ltBusiness Unitgt management staff acknowledges its responsibility for deploying ltBusiness Unitgtrsquos quality management system throughout the organization by
bull Defining and documenting ltBusiness Unitgtrsquos quality policy and quality objectives and ensuring that they are communicated and understood within the organization
bull Appointing a management representative with authority to ensure that the quality management system is effectively implemented and maintained
bull Establishing work roles and responsibilities bull Regularly reviewing the status and adequacy of ltBusiness Unitgtrsquos quality
management system bull Communicating to the organization the importance of meeting customer as well
as statutory and regulatory requirements
DOCUMENT NUMBER 99-9999 PAGE 17 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ltBusiness Unitgt management staff gives personnel performing quality functions sufficient responsibility and authority to
bull Identify and record problems relating to ltBusiness Unitgtrsquos deliverables bull Initiate action to prevent the occurrence of nonconformities relating to
ltBusiness Unitgtrsquos products processes and quality system bull Initiate recommend or provide solutions through designated channels bull Verify the implementation of solutions bull Control further processing delivery or installation of nonconforming product
until the deficiency or the unsatisfactory condition has been corrected
DOCUMENT NUMBER 99-9999 PAGE 18 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
553 Personnel responsible for quality implementation The responsibility authority and interrelationship of all personnel who manage perform and verify work are defined by procedures within the various departments and functional work groups in organizational charts and in Appendix 101 Key Organizational Responsibilities The responsibilities for the ltBusiness Unitgt Director and the ltBusiness Unitgt ISO Management Representative appear in the table below
This person is responsible and accountable for
ltBusiness Unitgt Director
bull Overall management of the business including ltBusiness Unitgtrsquos quality management system as defined in ltBusiness Unitgtrsquos quality manual
ltBusiness Unitgt ISO Management Representative
bull Reviewing ltBusiness Unitgtrsquos quality management system and reporting the findings to management staff
bull Maintaining the effectiveness of ltBusiness Unitgtrsquos quality management system by adapting it to fit changing circumstances
bull Ensuring that functional work groups are proactive when probable instances of nonconformity exist
bull Reporting to ltBusiness Unitgt management staff if resources are inadequate for maintaining an effective internal quality audit program
bull Maintaining contact with the Registering Authority bull Providing ltBusiness Unitgt management staff with
updates on the findings of quality audits and assessments and with progress reports on plans for corrective action that result from the findings of these audits and assessments
bull Ensuring the promotion of awareness of customer requirements throughout the organization
bull Performing the duties of a management representative as defined in ISO 90012000
56 Management Review 561 Frequency
ltBusiness Unitgt management staff periodically review the ltBusiness Unitgt quality management system to ensure its continuing suitability adequacy and effectiveness The reviews assess opportunities for improvement and the need to incorporate improvements in ltBusiness Unitgtrsquos quality management system including changing ltBusiness Unitgtrsquos quality policy and quality objectives The review occurs at least once a year but may occur more often based on the performance of the quality management system and business needs
DOCUMENT NUMBER 99-9999 PAGE 19 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
562 Review items Review items at any one meeting vary depending on importance frequency of meetings and whether the meetings are attended by ltBusiness Unitgt management staff or by another appropriate level of management ltBusiness Unitgt management staff use these meetings to address over the course of a year the following performance and improvement opportunities
bull Results of audits bull Customer feedback bull Process performance and product conformity bull Status of preventive and corrective action bull Follow-up actions from previous management reviews bull Planned changes that could affect the quality management system bull Recommendations for improvement
563 Review outcome The outcome of a review includes actions related to
bull Improvement of the effectiveness of the quality management system and its processes
bull Improvement of deliverables related to requirements bull Resource needs
Results of the reviews are recorded and required actions (ARs) are assigned to responsible parties for follow-up actions The status of ARs is tracked to ensure successful and timely completion
6 Resource Management ltBusiness Unitgt determines and provides the resources needed to
bull Implement and maintain the quality management system and continually improve its effectiveness
bull Enhance customer satisfaction
61 Assignment of Personnel Personnel performing work affecting ltBusiness Unitgt deliverables are deemed competent on the basis of their appropriate education skills experience and training Appropriate departments and functional work groups maintain records documenting employeesrsquo competencies
DOCUMENT NUMBER 99-9999 PAGE 20 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
62 Competence Awareness and Training 621 Commitment to training
ltBusiness Unitgt management staff is committed to employee training as a way of ensuring that personnel
bull Have the knowledge skills tools and techniques required to perform their jobs and initiate improvements and innovations
bull Understand the potential consequences of not following procedures bull Are aware of the relevance and importance of their activities and how they
contribute to the achievement of ltBusiness Unitgtrsquos quality objectives
This commitment to training extends to newly recruited personnel and personnel transferred to new assignments
622 Identifying competency needs and developing training schedules Each functional work group is responsible for
bull Determining the necessary competence for personnel performing work affecting deliverables by analyzing job requirements and an individualrsquos current qualifications and career development goals
bull Developing and regularly reviewing training plans and schedules bull Arranging training or taking other actions to satisfy competency needs of
personnel bull Ensuring that training or other actions continue to be appropriate throughout an
individualrsquos tenure in the work group
623 Technical training and evaluation A technical training group coordinates and facilitates the instruction of ltBusiness Unitgt personnel who require additional technical skills as required by ltBusiness Unitgt business and training needs Training may occur on the job in a formal classroom setting or off-site at a customerrsquos or supplierrsquos facility The training group regularly evaluates training activities to ensure that they are fulfilling the requirements of personnel and the needs of ltBusiness Unitgt
Individual functional groups also evaluate their training needs These needs may change because
bull An employee is reassigned promoted or assumes additional responsibilities bull A new employee is hired bull Customer requirements change bull A new structure system process or procedure is implemented bull A specific performance problem is identified
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IF PRINTED ndash REFERENCE COPY
624 Training records Personnel competency needs are documented in departmental andor individual employee training plans Qualified trainers and facilitators carry out the training Records of an individualrsquos training and qualifications (including copies of licenses and certifications as appropriate) are maintained
63 Infrastructure ltCompanygt provides the infrastructure ltBusiness Unitgt needs to achieve conformity to requirements for deliverables including
bull Buildings workspace and associated utilities bull Process equipment both hardware and software bull Supporting services such as transport facilities and information and communication
technology
Southwest Regional Site Materials and Services (SMS) provisions and maintains buildings workspace and associated utilities Specifically SMS
bull Installs qualifies operates and maintains process support facilities bull Monitors the performance of facilities support equipment associated with product
manufacturing bull Provides preventive and corrective maintenance of facilities support and monitoring
equipment
64 Work Environment ltBusiness Unitgt management staff with support from ltCompanygt Site Environmental Health and Safety (EHS) is committed to providing a suitable work environment
The following human factors affect the work environment
bull Creative work methodologies such as telecommuting bull Opportunities for professional and personal development through programs such as
ERSA (Employee Relations Self-Assessment) bull Opportunities for greater involvement within ltBusiness Unitgt and outside in the
community through programs such as ltCompanygtrsquos Itrsquos a Great Place to Work bull Ergonomics bull Workplace location bull Safety rules and guidance bull Use of protective equipment
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IF PRINTED ndash REFERENCE COPY
The following physical factors affect the work environment
bull Cleanliness bull Hazardous substances and situations bull Air flow temperature humidity and pollution bull Lighting bull Noise and vibration
7 Product Realization ltBusiness Unitgtrsquos manufacturing packaging technology development consists of five phases associated activities and ldquoRevrdquo (Revision) levels
bull Path Finding Assembly and test and silicon technology optimization begins during this phase Silicon and packaging technology roadmaps are synchronized and the strategic assembly technology direction is determined The Technology Architecture Plan (TAP) is published
bull Definition The packaging technology envelope is defined and aligned with business and product needs during this phase The product is formally added to the ltBusiness Unitgt roadmap and the product Package Design Requirements Document (PDRD) is initiated Among the controlled documents that are released are the Product Divisionrsquos Package Product Requirements Document (PRD) the initial Technology Target Specification (TTS) which defines the requirements for a package technology the initial design rules and the initial Technology Performance Specifications (TPSs)
bull Discovery The assembly and test process materials piece-parts and equipment are designed to satisfy the packaging technology envelope lead product requirements and design rules during this phase A Plan of Record (POR) baseline process is established
bull Development The baseline process is defined During this phase the focus is on manufacturing stability and capability and the analysis of data related to manufacturability yield and reliability as well as EHS (environmental health and safety) data related to equipment materials and waste streams Process specifications are written and change control is implemented
bull Deployment Revenue product begins to ship and the factory ramps to high-volume manufacturing during this phase which is normally defined as the period from Technical Certification to Factory Certification or High-Volume Manufacturing (HVM) Certification (When Simultaneous Technical Certification [STC] methodology is employed Technical Certification and HVM Certification occur simultaneously) Continual focus is on yield and manufacturability improvements The Development Manufacturing Line transfers the process to the production factory
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The following figure represents the five phases of ltBusiness Unitgtrsquos manufacturing packaging technology development that are described in the preceding paragraphs The figure also defines the scope of ltBusiness Unitgtrsquos ISO 90012000 certification The scope starts with the initial publication of the Technology Target Specification and ends with High-Volume Manufacturing Certification when the packaging process has been duplicated in the receiving factory and the factory assumes responsibility for running and sustaining the process
Path-Finding Definition Discovery Development Deployment
TechnologyTargetSpecification
High-VolumeManufacturing
Certification
TechnologyCertification
Plan ofRecordand
Non-CPU Scope of ISO Certification
71 Planning of Product Realization 711 Creating product-specific quality plans
ltBusiness Unitgt creates product-specific quality plans for product realization processes and for product verification and validation activities These plans are consistent with the other requirements of ltBusiness Unitgtrsquos quality management system
In creating product-specific quality plans ltBusiness Unitgt determines
bull Quality objectives and requirements for the deliverable bull The need to establish processes documents and provide resources specific to
the deliverable bull Required verification validation monitoring inspection and test activities
specific to the deliverable bull Product acceptance criteria bull Records needed to provide evidence that the realization processes and resulting
deliverable fulfill requirements
712 Quality plan documentation ltBusiness Unitgt documents its plans for realization processes and for verification and validation activities in product drawings and specifications material or process flow diagrams process flowcharts setup sheets verification and validation reports work orders lot travelers inspection and test procedures and similar documents that define the manner of production and specify the inspection and test programs for given products Collectively these documents comprise the product-specific quality plan
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IF PRINTED ndash REFERENCE COPY
72 Customer-Related Processes 721 Determination of requirements related to deliverables
ltBusiness Unitgt does not identify requirements initiated by external customers rather a corporate organization determines them in accordance with documented procedures The procedures ensure that the following items are determined
bull Requirements specified by the customer including requirements for delivery If customer requirements differ from standard ltCompanygt products a corporate mediator resolves the differences
bull Requirements and technologies not stated by the customer but necessary for specified use or application
bull Statutory and regulatory requirements related to the product bull Any additional requirements determined by corporate
These requirements are communicated to ltCompanygt divisions fabrication sites and subsequently ltBusiness Unitgt
Requirements may also be initiated by internal customers who want to have ltBusiness Unitgtrsquos processes applied to their design concepts Design concepts are systematically analyzed to identify customer requirements
722 Review of requirements related to deliverables ltBusiness Unitgt reviews requirements related to deliverables prior to the commitment to supply deliverables to customers The review process ensures that
bull Product and technology requirements are understood bull Requirements differing from those previously expressed are resolved bull Requirements are confirmed before acceptance bull ltBusiness Unitgt can meet the defined requirements
Review results and action items are maintained
Requirements for deliverables are defined in terms of frequency power die size device speed volumes delivery dates and other factors They are communicated to responsible departments and functional work groups within ltBusiness Unitgt using various methods including
bull Technology Target Specifications bull Module Target Specifications (MTSs) bull Design rules bull Technology Performance Specifications (TPSs) bull Equipment specifications bull Material specifications
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IF PRINTED ndash REFERENCE COPY
bull Package Design Requirements Documents (PDRDs) bull Bills of Materials (BOMs) bull Plan It bull Meeting minutes bull Scientific record books
When requirements for deliverables change ltBusiness Unitgt ensures that the relevant documents are amended and that relevant personnel are made aware of the changes
723 Customer communication ltBusiness Unitgt has implemented effective processes for communicating with its customers These customers may be other ltCompanygt organizations Communications include but are not limited to the following
bull Product information bull Inquiries bull Order handling bull Customer feedback
73 Design and Development 731 Design and development planning
ltBusiness Unitgt plans and controls design and development of its products Planning activities determine
bull Design and development stages bull Review verification and validation that are appropriate to each design and
development stage bull Responsibilities and authorities for design and development
ltBusiness Unitgt manages interfaces between different groups involved in design and development to ensure effective communication Planning output is updated as the design and development progresses
732 Design and development inputs ltBusiness Unitgt ensures that inputs relating to requirements for deliverables are determined and records maintained Inputs may include
bull Functional and performance requirements bull Applicable statutory and regulatory requirements bull Where applicable information derived from previous similar designs bull Other requirements essential for design and development
Qualified personnel review the requirements for adequacy and completeness and resolve any issues
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733 Design and development outputs ltBusiness Unitgt ensures that the outputs of design and development are in a format suitable to manufacturing and capable of verification against design and development input These outputs generally consist of
bull PDRDs bull Design rules bull iTech files bull Design library bull Vendor Design Approval (VDA) bull SPEED BOM specification bull Netlistpin map
The outputs of design and development (baseline) are approved prior to release to ensure that they
bull Meet input requirements for design and development bull Provide appropriate information for purchasing and production operations bull Contain or reference product acceptance criteria bull Specify the characteristics of the product that are essential for its safe and
proper use
734 Design and development review At suitable stages individuals involved with product design and development meet to
bull Evaluate the ability of the results of design and development to fulfill requirements
bull Identify any problems and propose necessary actions
Review results and action items are maintained
735 Design and development verification Design and development verification is the process by which individuals involved with design and development demonstrate that outputs have satisfied the design and development input requirements Verification provides a preliminary assessment of the packagersquos manufacturability
ltBusiness Unitgt has documented procedures that establish the points at which verification activities are performed Verification records and action items are maintained
736 Design and development validation Design and development validation is the process by which individuals involved with product design and development demonstrate that the resulting product is capable of fulfilling the requirements for the specified use or application
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IF PRINTED ndash REFERENCE COPY
ltBusiness Unitgt has documented procedures that establish when in the design and development process validation is performed Validation records and action items are maintained
737 Control of design and development changes Authorized ltBusiness Unitgt personnel identify document review and approve all design and development changes before implementation Records of the results of the change review and action items are maintained
74 Purchasing Purchases and services that impact the quality of products delivered to ltBusiness Unitgt customers are strictly controlled The type and extent of control applied to the supplier and the purchased product are dependent on the effect of the purchased product on subsequent product realization or the final product Controls are exercised by departments inside and outside ltBusiness Unitgt depending on the purchased product or service
741 Purchasing process ltBusiness Unitgt controls its purchasing processes to ensure that direct and indirect materials
bull Conform to requirements bull Reach manufacturing without interruption bull Are procured from approved suppliers
The responsible commodity management team evaluates and selects suppliers on the basis of their ability to meet ltBusiness Unitgtrsquos requirements including as applicable having a quality management system and meeting any stated product- or service-specific quality assurance requirements
The responsible commodity team performs subsequent reevaluations at prescribed intervals using methods including but not limited to those in the following list
bull A formal assessment process of the supplierrsquos capability to supply products andor services
bull Analysis of data in relation to key parameters for example delivery performance and material rejects
bull Feedback received bull Evaluation at the time of subcontract renewal
Evaluation records and action items arising from the evaluation are maintained
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IF PRINTED ndash REFERENCE COPY
742 Purchasing information ltBusiness Unitgt ensures that its purchasing documents are approved prior to submitting them to the supplier During the approval process information relating to the particular purchase is checked for accuracy and adequacy of the specified requirements Purchasing information may include
bull Drawings bull Specifications bull References to part numbers and descriptions bull Requirements for approval of product procedures processes and equipment bull Requirements for qualification of personnel bull Verification arrangements at the supplierrsquos premises and method of product
release bull Supplier quality management system requirements
ltBusiness Unitgt maintains records of all its purchasing documents
743 Verification of purchased product ltBusiness Unitgt has established and implemented inspection and other activities necessary for ensuring that purchased product meets specified purchase requirements
When the applicable contract with the supplier allows ltBusiness Unitgtrsquos representatives may audit the supplierrsquos premises Also when specified under contract and allowable under the contract with ltBusiness Unitgtrsquos suppliers ltBusiness Unitgtrsquos customers or their representatives will be afforded the opportunity to visit the supplierrsquos premises to perform verification
75 Production Provision 751 Control of production operations
ltBusiness Unitgt plans and carries out production operations under controlled conditions Controlled conditions include as applicable
bull Availability of information that describes the characteristics of the product bull Availability of work instructions at points of use bull Use of suitable equipment bull Availability and use of measuring and monitoring devices bull Implementation of monitoring and measurement activities bull Implementation of release delivery and any applicable post-delivery activities
7511 Control of processes and equipment The processes and equipment used to produce new package technology are initially qualified under controlled conditions Platform managers define the transfer requirements for high-volume manufacturing
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IF PRINTED ndash REFERENCE COPY
The methods used to qualify equipment purchased to support increasing product demand are described in procurement specifications andor contracts Additional equipment characterization requirements are defined in Change Control Board (CCB) documents
7512 Process sequence and recipes The procedures and recipes for each process step are documented in controlled documents which typically include the following
bull Individual process operating specifications bull Bills of materials (BOMs) bull Basic product specifications (BPSs) bull Special customer specifications (S-specs) bull Online Summary of Electrical Test (OSET)
The correct production sequences are controlled and planned using WorkStream Information contained in WorkStream includes the product routes operation numbers processing data and other information necessary to support the manufacturing process The progress of a product or group of products through a production route is controlled and monitored in WorkStream WorkStream is accessible using computer terminals located throughout the factory
7513 Process change controlprocess improvement Changes to continually improve qualified processes testing equipment or indirect and direct materials are documented and controlled by the appropriate CCB To maintain the integrity of the process ltBusiness Unitgt verifies the resulting output to ensure that the instituted change has the desired effect
7514 Statistical process control Where appropriate statistical process control (SPC) is used on key process parameters and quality characteristics Response flow checklists (RFCs) to correct out-of-control conditions are used where appropriate The details of the SPC system and other monitors are documented in individual process specifications
752 Validation of processes for production Validation of processes for production demonstrates the ability of processes to achieve planned results At appropriate intervals in the realization process ltBusiness Unitgt validates processes where
bull Subsequent monitoring or measurement cannot verify the resulting output bull Deficiencies in the product may become apparent only after the product is in
use
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IF PRINTED ndash REFERENCE COPY
ltBusiness Unitgt validation arrangements of these processes include as applicable
bull Defined criteria for review and approval of the processes bull Approval of equipment and qualification of personnel bull Use of specific methods and procedures bull Records requirements bull Revalidation
753 Identification and traceability ltBusiness Unitgt identifies where appropriate the product by suitable means throughout product realization and it identifies the product status with respect to monitoring and measurement requirements as described below
7531 Identification and traceability control ltBusiness Unitgt maintains product identification and traceability throughout product realization using a combination of the following methods
bull Physical segregation bull Fab lot number bull Lot travelers (Assembly Test Process Orders [ATPOs] or Finish Process
Orders [FPOs]) bull WorkStream routes bull Product package marking bull Substrate Lot Identifiers (SLIs)
The automated shop floor control system WorkStream controls product routing and traceability WorkStream routes are programmed to prevent product from being moved to a future operation until all processing and data collection at the current operation are complete This control process applies to production lots nonstandard flow products which are processed using specialized routes and die sales which are normal product processed through a partial assembly route in accordance with customer request WorkStream can be used to trace lots currently in the factory to a specific location or operation in the factory Records pertaining to lot processing (ATPOFPO) are retained
Production lots are physically segregated from each other through the use of approved carts A lot is carried on a designated cart (or carts) and the cart carries only one lot to maintain traceability and lot integrity
7532 Monitoring and measurement status Lot travelers (ATPOs and FPOs) and WorkStream are used to indicate the status of product within the overall process flow Manufacturing personnel record the measurement and monitoring status of each lot on the appropriate traveler and enter the data into WorkStream
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Product that has been inspected and has passed the defined quality criteria is moved to the next operation Rejected product is physically separated from acceptable product whenever possible If physical separation is not yet possible the rejected product is clearly identified as reject product and disposed of according to the governing procedure Product that has been placed on hold for production-related problems is identified as ldquoon holdrdquo and cannot be processed further until its disposition is determined
754 Customer property ltBusiness Unitgt identifies verifies and protects property and other assets owned by customers and other interested parties while the property is under its control Such property may be provided for use or incorporation into an ltBusiness Unitgt deliverable
Property that is lost damaged or does not meet specification is reported to the customer and records are maintained
755 Preservation of product ltBusiness Unitgt has processes that preserve conformity of product and constituent product parts during internal processing and delivery to the intended destination ltBusiness Unitgt personnel are responsible for handling product inside the factory and for delivery to the Arizona Distribution Center (ADC) ADC is responsible for packaging and handling of finished product
Southwest Regional Site Materials and Services monitors direct materials from point of receipt through storage until it is issued to ltBusiness Unitgt manufacturing Supplier packaging is maintained as long as possible to ensure proper handling and storage Perishable material is coded with expiration dates Indirect materials are coded with part numbers and revision levels to ensure that correct revision level materials are being used in manufacturing
ltBusiness Unitgt product is assembled under appropriate environmental control to prevent contamination deterioration and damage from electrostatic discharge Use of automated process equipment and associated carriers minimizes the potential for damage due to material handling
ltBusiness Unitgt packaging and shipping standards conform to corporate drawing specifications Packaging supplies are procured through corporate-contracted suppliers
76 Control of Monitoring and Measuring Devices 761 Introduction
ltBusiness Unitgtrsquos processes ensure that monitoring and measurement activities are carried out in a manner that is consistent with monitoring and measurement requirements
ltBusiness Unitgt controls calibrates and maintains monitoring and measuring devices needed to provide evidence of conformity of product to determined
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IF PRINTED ndash REFERENCE COPY
requirements Manufacturing and support organizations deliver to the Site Calibration Standards Lab measuring equipment that either needs adjustment or is due for calibration on or before the calibration due date Every organization that comes into contact with measuring equipment has procedures to protect the equipment from damage and deterioration during handling maintenance and storage
Monitoring and measuring devices subject to calibration include but are not limited to
bull Measurement and test equipment (MampTE) bull Analytical in-process inspection equipment bull Final test equipment bull Computer software used in the monitoring and measurement of specified
requirements
ltBusiness Unitgt preventive maintenance and calibration procedures also apply to monitoring and measuring devices used by suppliers in the Supplier Support Program (SSP) and by other contractors who actively support the factory
762 Calibration safeguards identification status and records ltBusiness Unitgt safeguards measuring equipment from adjustments that would invalidate measurement results Measuring equipment subject to calibration control is uniquely identified Calibration frequency is documented and controlled by the Calibration Scheduling System or other appropriate system Records and results of calibration and maintenance performed on each piece of equipment are maintained as specified by the supporting group and factory requirements Calibration status appears on a sticker or label affixed to the equipment or in a readily accessible database or record
763 Calibration methods When performing calibration qualified ltBusiness Unitgt personnel use procedures that identify the measurements to be made the accuracies required and the calibration settings The measuring equipment used is capable of the precision and accuracy requirements and the uncertainty of each measurement within specified limits
Measuring equipment is calibrated or verified at specified intervals or prior to use as applicable against measurement standards traceable to international or national measurement standards Where no such standards exist the basis used for calibration or verification is recorded
764 Corrective action ltBusiness Unitgt initiates appropriate action if measuring equipment is found to be out of tolerance or in an overdue condition Appropriate action may include but is not limited to frequency validity and product risk reviews as described below Records of the results of action taken are maintained and reviewed
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7641 Out-of-tolerance equipment for userowner and calibrating departments When measuring equipment is found in an out-of-tolerance condition the using department is notified The notification includes but is not be limited to all associated measurement data Departments notified of an out-of-tolerance device evaluate the impact and possible acceptance of nonconforming product or services by performing a Disposition Review Board (DRB) The Quality Systems Engineer generates the DRB in SPEED
Important No DRB is required if an out-of-tolerance condition occurs during initial (first) equipment calibration performed by the Site Calibration Standards Lab
7642 Overdue equipment for userowner and calibrating departments When measuring equipment is found in an overdue condition the using department is notified The notification includes but is not limited to all associated scheduling data Departments notified of an overdue device evaluate the impact by performing a Process Trouble Report (PTR) The Quality Systems Engineer generates the PTR in SPEED
8 Measurement Analysis and Improvement 81 Planning Monitoring Measurement and Improvement Activities
ltBusiness Unitgt plans and implements the monitoring measurement analysis and improvement processes needed to
bull Demonstrate conformity of processes and product bull Ensure conformity of the quality management system bull Continually improve the effectiveness of the quality management system
ltBusiness Unitgt establishes the applicable methods including statistical techniques and the specific equipment used for measuring processes and products
DOCUMENT NUMBER 99-9999 PAGE 34 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
82 Monitoring and Measurement 821 Customer satisfaction
ltBusiness Unitgt gathers analyzes and monitors information relating to customer perception of ltBusiness Unitgtrsquos performance ltBusiness Unitgt uses the sources of customer satisfaction information to determine if the organization is meeting the needs and expectations of ltBusiness Unitgtrsquos customers Results are reported to the ltBusiness Unitgt management staff as part of the management review process and records and action items are maintained
822 Internal and external audits ltBusiness Unitgt conducts internal audits at planned intervals in all areas of the organization where the quality of deliverables to the customer is affected ltBusiness Unitgt also facilitates second-party audits from Corporate Quality Assessment and third-party audits from the Registering Authority These audits
bull Verify compliance of the quality management system to product realization plans the requirements of ISO 90012000 and internal specifications as appropriate and the quality management system requirements established by ltBusiness Unitgt
bull Determine whether the quality management system has been effectively implemented and maintained
bull Help drive continual improvement throughout ltBusiness Unitgt
8221 Quality audit implementation Quality system audits are the defined responsibility of the Quality Systems Department Audits are
bull Carried out annually or as needed in line with documented procedures and responsibilities Audit frequency is based on business needs andor maturity system
bull Performed in a manner that ensures objectivity and impartiality of the audit process Auditors do not audit their own work
bull Defined planned and scheduled on the basis of the status and importance of the activities and areas to be audited as well as on the results of previous audits
In addition to internal audits the manufacturing floor performs self-audits annually or as needed
8222 Audit results follow-up and records The results of audits are formally recorded along with timely correctivepreventive action and the time frame agreed on by personnel having responsibility in the areas audited The effectiveness of the correctiveprevention action is reviewed as needed with personnel independent from the audited areas either during a subsequently scheduled audit or randomly
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IF PRINTED ndash REFERENCE COPY
The status and effectiveness of corrective and preventive actions as well as audit results and trends are assessed and reviewed as part of the management review process
8223 Continual improvement Audit and assessment results are analyzed to identify root causes of problems Organization-wide issues are identified and presented to management The approach ensures the continual improvement of the quality management system while it mitigates the recurrence of problems and nonconformities
823 Monitoring and measurement of processes At pertinent stages of the realization process ltBusiness Unitgt monitors and where applicable measures the performance of its processes Records and action items are maintained
Measures of process performance that may be incorporated into various realization processes include the following indicators
bull Capability bull Cost allocation and reduction bull Cycle time or throughput bull Measurable aspects of dependability bull Yield bull Effectiveness and efficiency of people bull Reaction time bull Utilization of technologies bull Waste reduction
824 Monitoring and measurement of deliverables
At pertinent stages of the realization process ltBusiness Unitgt monitors and where applicable measures product characteristics Verification (inspection) records and the test history of each production lot are maintained in WorkStream Records are also maintained as specified by the relevant documentation including the name of the person authorizing release of the deliverable
83 Control of Nonconforming Product ltBusiness Unitgt ensures that nonconforming product is identified and controlled to prevent its unintended use or delivery Nonconforming data are collected and analyzed and records and action items are maintained
831 Disposition Review Board A DRB is convened to confirm that questionable product is normal or indistinguishable from normal and to determine the disposition of such product A
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IF PRINTED ndash REFERENCE COPY
DRB is required when routine dispositioning procedures do not specify the appropriate disposition
832 Material Review Board A Material Review Board (MRB) is convened to evaluate the shipment of nonconforming product Nonconforming product is shipped only with the consent of a Quality and Reliability (QampR) engineer the customer andor Product Division
84 Analysis of Data ltBusiness Unitgt identifies collects and analyzes appropriate data to
bull Demonstrate the effectiveness of the quality management system bull Evaluate improvement and performance opportunities
85 Improvement 851 Continual improvement
ltBusiness Unitgt plans and manages the processes necessary for the continual improvement of its quality management system
852 Corrective and preventive actions ltBusiness Unitgt documents and follows processes that review nonconforming product and evaluates the need for correction and preventive actions The results of corrective and preventive actions taken are recorded and reviewed
Examples of ltBusiness Unitgt processes that may initiate corrective and preventive actions are
bull Management review of quality systems bull Internal and external audits and self-audits bull Incoming material quality control inspections bull Dispositioning of nonconforming product including DRBs and MRBs bull Yield review and low-yield analysis bull Customer feedback including Functional Analysis Correlation Requests
(FACRs) bull External Administrative Customers Issues (EACIs) bull Customer Quality Incident Report (CQIR)
853 Customer feedback system ltBusiness Unitgt sometimes receives feedback from ltCompanygtrsquos customers (through the ltCompanygt Quality Support Center) in the form of FACRs and EACIs ltCompanygtrsquos Customer Quality Engineers may raise awareness of certain high-impact issues by generating a CQIR
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IF PRINTED ndash REFERENCE COPY
854 Corrective action tracking The coordinatorowner for each process that is part of the formal corrective-preventive action system is responsible for tracking corrective and preventive actions
855 Correctivepreventive action implementation Implementation of corrective and preventive actions is prioritized as necessary based on factory requirements and customer expectations Corrective and preventive actions that require process changes are reviewed and approved for implementation by the appropriate Process Change Control Board (PCCB) The results of actions taken are recorded
856 Correctivepreventive action escalation Any issues identified within the formal correctivepreventive action system that require escalation due to priority risk or resourcing may be escalated using any of the following people or systems
bull Platform manager bull Department manager bull Manufacturing shift manager bull Quality and Reliability Manager bull ISO Management Representative bull Management review process bull Other communication forums as appropriate
9 Revision History
Rev Date Description Initiator
08 101298 Renew spec without content changes ltNamegt
09 2599 Complete rewrite reformat to comply with governing spec 7-section formatting
ltNamegt
10 4299 CN ndash To comply with ISO audit finding in development of a more robust and closed loop system for dealing with out-of-tolerance and overdue measurement and test equipment that require calibration from the site(s) Standard Calibration Lab
ltNamegt
11 52699 CN ndash Clarify when a DRB should not occur ltNamegt
12 021400 CN ndash Rewrite ltNamegt
13 101300 Complete rewrite using new template to comply with ISO 90012000
ltNamegt
DOCUMENT NUMBER 99-9999 PAGE 38 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 101 Key Organizational Responsibilities
The responsibility authority and interrelationship of all personnel who manage perform and verify work are defined in organizational charts by procedures within the various organizations focus areas and functional work groups and in the following matrix
Important
bull Refer to 553 for a description of the responsibilities assigned to the ltBusiness Unitgt Director and the ltBusiness Unitgt ISO Management Representative
bull Organizations and focus areas in rows bordered by dashed lines are outside ltBusiness Unitgt but provide specified support functions
Organization Focus Areas
Roadmap and Business Process Management (RBPM)
bull Product and Technology Integration bull CPU Packaging and Enabling Roadmaps bull Technology Assessments and Communications bull Package Technology Management and Capability Roadmaps
Design Process Development (DPD)
bull Design Tool Development bull ThermalMechanical Tools and Analysis bull Electrical Modeling and Analysis bull Mechanical Design and Integration bull Package Design and Integration bull Design Processes
Platform Materials and Enabling Development (PMED)
bull Platform Integration bull Materials bull Enabling bull Substrate Assembly Subcontractors
Module Engineering bull Process Engineering bull Process Change Control Board
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IF PRINTED ndash REFERENCE COPY
Organization Focus Areas
Automation bull Equipment Integration bull Engineering Analysis bull Shop Floor Control bull Infrastructure bull Planning and Logistics Group (PLG) bull Test Automation bull Change Requests bull Change Control Board bull MDT bull Operations
Factory Operations bull Manufacturing bull Manufacturing Systems bull Industrial Engineering bull Build Logistics
Organizational Effectiveness Programs
bull Organizational Development bull Salaried Non-ExemptExemptFirst Line Management (FLM)
Development bull Mentoring bull Embedded Staffing and Sourcing bull Statistical Applications bull Factory Support bull Peer Training Systems bull Business Practices bull Safety bull Employee Relations Self-Assessment (ERSA) bull Quality Systems Audit bull Document Management Information Services bull Learning Technologies Integration and Validation
Quality and Reliability (QampR)
bull Platform and Enabling Quality and Reliability Engineering (QRE)
bull Materials Analysis bull Failure Analysis bull Fault Isolation bull Product QRE bull Customer and Sustaining Engineering
Quality and Reliability Engineering Support
bull Product reliability stress bull Preventive maintenance and calibration of equipment and
tools
DOCUMENT NUMBER 99-9999 PAGE 40 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
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Organization Focus Areas
Product Engineering
bull Product sample and early revenue requirements management bull Primary interface to Product Division bull Division to Virtual Factory coordination bull Product silicon test software (Test Change Control Board
Component test Burn-in PC Platform Validation) Southwest Regional Site Materials and Services (SMS)
bull Process support facilities bull Facilities support equipment bull Preventive and corrective maintenance of facilities support
and monitoring equipment
DOCUMENT NUMBER 99-9999 PAGE 41 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 102 ISO 90012000ltBusiness Unitgt Quality Manual Matrix
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
12 Application 421 551 7
4 Quality management system 1 41 General requirements 1 42 Documentation requirements 43 421 General 43 422 Quality manual 43 44
423 Control of documents 432 44 45 46
424 Control of quality records 3 433 444 45 46 563 61 624 711 722 734 735 736 737 741 742 752 762 764 82 852 855
5 Management responsibility 5 51 Management commitment 51 553 56 6 101
52 Customer focus 52 72
53 Quality policy 53 552 561
54 Planning 54 541 Quality objectives 541 542
542 Quality management system planning 46 542 6 71 731 81 851
55 Responsibility authority and communication 55 551 Responsibility and authority 531 541 551 552 553 56
101 552 Management representative 553 553 Internal communication 533 553 62 101 56 Management review 56 561 General 443 542 561 562 Review input 562 821 8222 852 856
lowastlowastlowastlowast Boldface = Strong relationship between the ltBusiness Unitgt Quality Manual and the ISO 90012000 clause
DOCUMENT NUMBER 99-9999 PAGE 42 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
563 Review output 563 46
6 Resource management 6 61 Provision of resources 51 6 62 Human resources 61 62
621 General 51 61 62
622 Competence awareness and training 46 62
63 Infrastructure 63 64 Work environment 64 7 Product realization 7 71 Planning of product realization 542 46 6 71 722 733 735
736 81
72 Customer-related processes 72 721 Determination of requirements related to
the product
52 721
722 Review of requirements related to the product
46 722
723 Customer communication 723 853
73 Design and development 73 731 Design and development planning 542 731 732 Design and development inputs 46 732 733 Design and development outputs 733 75
734 Design and development review 46 734
735 Design and development verification 46 735 736 Design and development validation 46 736 737 Control of design and development
changes
46 737
74 Purchasing 74 741 Purchasing process 46 741 84
742 Purchasing information 46 742 743 Verification of purchased product 743 75 Production and service provision 75
DOCUMENT NUMBER 99-9999 PAGE 43 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
751 Control of production and service provision
751
752 Validation of processes for production and service provision
46 623 752
753 Identification and traceability 46 753 83
754 Customer property 754 755 Preservation of product 755 76 Control of monitoring and measuring devices 46 721 76 83
8 Measurement analysis and improvement 8 81 General 542 71 81 82
82 Monitoring and measurement 82 821 Customer satisfaction 562 821 853
822 Internal audit 46 562 822 84 851
823 Monitoring and measurement of processes
46 823 84
824 Monitoring and measurement of product 46 824 83 84 83 Control of nonconforming product 83 84
84 Analysis of data 562 741 821 8223 823 824 83 84
85 Improvement 85 851 Continual improvement 531 54 56 8223 84 851
852
852 Corrective action 46 764 85
853 Preventive action 46 85
DOCUMENT NUMBER 99-9999 PAGE 44 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 103 ltBusiness Unitgt Quality ManualQuality Management System Documentation
Matrix The table below lists the sections by number and title of the ltBusiness Unitgt Quality Manual along with the applicable quality management system documentation associated with the quality manual (QM) sections
Sec QM Section Title Quality Management System Documentation
1 Purpose
2 Scope
3 Applicable Documents
4 General 41 Definitions 99-9999 ltBusiness Unitgt Quality Manual 42 ltBusiness Unitgt
Profile NA
43 Quality Management System Documentation
99-9999 ltBusiness Unitgt Quality Manual 99-9999 Departmental Document Control Policies and
Procedures 44 Quality Manual 99-9999 ltBusiness Unitgt Quality Manual
99-9999 Distribution of Controlled Documents 99-9999 DMIS ldquoltCompanygt Confidentialrdquo Requirements
45 Control of Documents
99-9999 Document Management Information Services Governing Spec for 99-XXXX SECC Documents
99-9999 Document Management Information Services Policies and Procedures for ltBusiness Unitgt Series Specifications
99-9999 Departmental Document Control Policies and Procedures
99-9999 Distribution of Controlled Documents 99-9999 DMIS ldquoltCompanygt Confidentialrdquo Requirements
46 Control of Quality Records
99-9999 Virtual Factory Quality Records Retention PoliciesProcedures
5 Management Responsibility 51 Management
Commitment 99-9999 Departmental Document Control Policies and
Procedures 52 Customer Focus 53 Quality Policy 99-9999 ltBusiness Unitgt Quality Manual 54 Planning
DOCUMENT NUMBER 99-9999 PAGE 45 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
55 Responsibility Authority and Communication
99-9999 ltBusiness Unitgt Quality Manual
56 Management Review 99-9999 ltBusiness Unitgt Management Review Policy and Procedure
6 Resource Management 61 Assignment of
Personnel
62 Competence Awareness and Training
99-9999 Training Guidelines and Procedures for ltBusiness Unitgt
New Hire Orientation Documentation 63 Infrastructure 64 Work Environment ltBusiness Unitgt Manufacturing Safety Handbook
Office Safety Handbook
7 Product Realization 71 Planning of Product
Realization
72 Customer-Related Processes
99-9999 Change Management Specification Plan It Manual
73 Design and Development
99-9999 AssemblyTest CCB Policies and Procedures 99-9999 Change Management Specification 99-9999 DPD Department Operations Process 99-9999 Software Development Process 99-9999 Product Design Integration Process 99-9999 Enabling Design Process 99-9999 Technology Design Integration Process 99-9999 Design Validation Process 99-9999 Product Package Design Requirements Document
(PDRD) Process Applicable design rules Applicable library standards
74 Purchasing ltBusiness Unitgt Materials Desktop Procedures
DOCUMENT NUMBER 99-9999 PAGE 46 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
75 Production Provision 99-9999 Procurement specification for (Commodity) Materials 99-9999 ltBusiness Unitgt ESD Requirements 99-9999 AssemblyTest CCB Policies and Procedures 99-9999 Traceability and Bottomside Marking Requirements 99-9999 Standard Lot Numbering Specification 99-9999 Virtual Factory Quality Records Retention
PoliciesProcedures 99-9999 Chandler AZ Site Environmental Controls
Specification 99-9999 Unit Integrity Reject Management Specification 99-9999 C4OLGA Traceability Requirements 99-9999 WorkStream Policies and Procedures for C4 OLGA and
FC-PGA 99-9999 C4FC-PGA Class 10000 Cleanroom Protocol Guideline 99-9999 C4FC-PGA Class 100000 Cleanroom Protocol
Guideline 99-9999 OLGA1 OLGA2 INT2 FC-PGA VF and MCM On-
HoldOff-Hold System Procedure 99-9999 Pack Procedure Applicable process operating and other specifications AzLO Desktop Operating Procedures Handling and storage procedures documented in individual specifications Online Summary of Electrical Test (OSET) Product build kits
76 Control of Monitoring and Measuring Devices
99-9999 Arizona Standards Lab Calibration Procedures 99-9999 Measuring Equipment and Calibration Policy 99-9999 Virtual Factory AssemblyTest Manufacturing
Preventive Maintenance and Calibration Spec Individual manufacturing equipment specifications
8 Measurement Analysis and Improvement 81 Planning Monitoring
Measurement and Improvement Activities
DOCUMENT NUMBER 99-9999 PAGE 47 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
82 Monitoring and Measurement
99-9999 Procurement specification for (Commodity) Materials 99-9999 ATMO Spec Template for 08 Series Specs 99-9999 AT Internal Audit Policies amp Procedures for Virtual
Factories 99-9999 AT Self Audit Policies amp Procedures for Virtual
Factories 99-9999 ltBusiness UnitgtATM Quality Audit Corrective Action
Tracking Procedure using Speed 99-9999 FC-PGAINT2 and OLGA VF Inspection Trouble Report
(ITR) Procedures 99-9999 C4 amp FC-PGA VF Material and Disposition Review
Board Procedure 99-9999 Final Visual Inspection Procedure 99-9999 FC-PGAINT2 and OLGA Virtual Factory Final QA
Minimum Lot Acceptance Inspections Requirements and Procedure
99-9999 Quality System Auditing Policy 83 Control of
Nonconforming Product
99-9999 Material and Disposition Review Board procedure 99-9999 Unit IntegrityReject Management Specification 99-9999 OLGA1 and FC-PGA VF Process Trouble Report System 99-9999 Yield Issue Procedures and Guidelines 99-9999 OLGA1 OLGA2 INT2 FC-PGA VF and MCM On-
HoldOff-Hold System Procedure 99-9999 C4 amp FCPGA VF Material and Disposition Review
Board Procedure 84 Analysis of Data 85 Improvement 99-9999 AssemblyTest CCB Policies and Procedures
99-9999 AT Internal Audit Policies amp Procedures for Virtual Factories
99-9999 Excursion (DRBMRBITRPTR) NotificationDocumentation in SPEED ndash Policies and Procedures
99-9999 C4 amp FC-PGA VF Material and Disposition Review Board Procedure
Departmentally controlled procedures for yield management Departmentally controlled procedures for FACRs
DOCUMENT NUMBER 99-9999 PAGE 48 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 104 Abbreviations
ADC Arizona Distribution Center
AR Action Request
ltBusiness Unitgt
ltBusiness Unitgt
ATPO Assembly Test Process Orders
BKM Best known method (work instruction)
BOM Bill of materials
BPS Basic product specifications
CAT Chandler Assembly Test
CCB Change Control Board
CPU Central Processing Unit
CQIR Customer Quality Incident Report
DMIS Document Management Information Services
DRB Disposition Review Board
EACI External Administrative Customers Issue
EHS Environmental Health and Safety
ERSA Employee Relations Self-Assessment
FACR Functional Analysis Correlation Request
FPO Finish Process Order
HVM High-Volume Manufacturing
ITR Inspection Trouble Report (also known as Internal Trouble Report)
ISO International Organization for Standardization
LDC Local desktop control (work instruction)
MampTE Measurement and Test Equipment
MBP Management by Planning
MRB Material Review Board
MTS Module Target Specifications
MUM Monthly Update Meeting
OSET Online Summary of Electrical Test
PCCB Process Change Control Board
DOCUMENT NUMBER 99-9999 PAGE 49 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
PDRD Package Design Requirements Document
POR Plan of Record
PRD Product Requirements Document
PTR Process Trouble Report
PPV PC Platform Validation
QampR Quality and Reliability
RFC Response Flow Checklist
SLI Substrate Lot Identifier
SMS Site Materials and Services
SPC Statistical process control
SPEED System Product Engineering ECO Database
SSP Supplier Support Program
STC Simultaneous Technical Certification
TAP Technology Architecture Plan
TCCB Test Change Control Board
TEI Temporary Engineering Instruction
TMG Technology Manufacturing Group
TPS Technology Performance Specification
TTS Technology Target Specification
VDA Vendor Design Approval
VF Virtual factory
DOCUMENT NUMBER 99-9999 PAGE 7 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Term Description Quality The degree to which a set of inherent characteristics of a product
process or system to fulfill requirements of the organization its customers and other interested parties
Quality management
Coordinated activities for directing and controlling an organization with regard to quality
Quality management system
A management system for directing and controlling an organization with regard to quality Direction and control generally include establishment of the quality policy and quality objectives quality planning quality control quality assurance and quality improvement
Quality manual Document specifying the quality management system of an organization
Quality objective Something sought or aimed for related to quality
Quality plan Documentation specifying which procedures and associated resources are to be applied by whom and when to a specific project product process or contract
Quality policy An organizationrsquos overall business commitments toward quality systems continual improvement and customer satisfaction as formally expressed by top management
Quality record Documentation that bull States results achieved or provides objective evidence of
activities performed in fulfillment of quality requirements bull Is identified by name (as a quality record) in the appropriate
controlled document
Quality system The organizational structure responsibilities procedures processes and resources needed to implement quality management (refer to previous term Quality management)
42 ltBusiness Unitgt Profile
421 ltBusiness Unitgt history ltBusiness Unitgt is a business unit within ltCompanygtrsquos ltSectorgt ltBusiness Unitgtwas established in 1992 and merged with ltanother business unitgt in 1998 The ltBusiness Unitgtfacility includes over 120000 square feet of manufacturing space operates 24 hours a day 7 days a week and employs approximately 900 full-time employees
As a design development and deployment facility of new assembly test technologies ltBusiness Unitgtproduces microprocessor and semiconductor products for the worldwide market The factory is dedicated to the introduction of
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IF PRINTED ndash REFERENCE COPY
new assembly technologies prior to their being transferred to ltCompanygt high-volume manufacturing (HVM) sites
ltBusiness Unitgt does not provide direct servicing to its customers and this is reflected in the reduced scope of ltBusiness Unitgtrsquos ISO 90012000-compliant quality management system and quality manual Likewise owing to the nature of its processes non-CPU (Central Processing Unit) activities and concept qualification (Path Finding) activities fall outside the scope of this quality manual
422 ltBusiness Unitgt vision Interconnecting silicon to the digital world
423 ltBusiness Unitgt mission statement Identify develop and deliver assembly packaging solutions to meet ltCompanygtrsquos business needs
424 ltBusiness Unitgt values ltBusiness Unitgtis guided by the following values
bull Uncompromised integrity and honesty We trust each other employ ltCompanygtrsquos Code of Conduct and disclose issues and risks fully
bull Assume ownership We own the problem and drive resolution and we find the right people to get it resolved
bull Speak with data We support our conclusions with data bull Be disciplined We hold effective meetings are on time and employ
systematic problem-solving methodology bull Open communication We explain what we know when we know it bull Make and meet commitments We base business goals on high-confidence
schedules identify stretch goals to challenge ourselves and do everything within reason to meet those schedules
bull Teamwork We contribute ideas to result in more options and better problem resolution we reallocate resources to maximize organization results and we work as one organization and to one agenda for the common good
bull Safety Safety is owned by everyone We proactively promote a safe and healthy environment
DOCUMENT NUMBER 99-9999 PAGE 9 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
43 Quality Management System Documentation
431 ltBusiness Unitgt quality management system This manual defines the ltBusiness Unitgtquality management system The quality management system consists of ltBusiness Unitgtrsquos quality manual procedural documentation and work instructions quality objectives and quality plans activities practices resources and quality records which together ensure that ltBusiness Unitgtrsquos deliverables conform to the requirements of the organization its customers and other interested parties
432 ltBusiness Unitgt documentation and documentation levels The ltBusiness Unitgtquality management system is documented in sufficient detail to ensure its effective operation and control of processes Procedural coverage varies depending on the type of activity the complexity of processes and their interactions and on the competence of personnel involved in carrying out the activity
The following table shows how ltBusiness Unitgtrsquos quality management system is documented Each level of documentation contains steadily increasing details about ltBusiness Unitgtrsquos quality operations and methods Documents that direct activity affecting ltBusiness Unitgtrsquos quality management system are placed under control
Level Documentation Type Describes
1 ltBusiness Unitgt Quality Manual
ltBusiness Unitgtrsquos quality management system its scope the interaction between the processes of the quality management system and the documented procedures established for the effective operation of that system
2 Procedural documentation
Responsibilities and governing procedures within the ltBusiness Unitgt quality system Samples include the following types of documents bull ltBusiness Unitgt operating policies and
procedures bull Functional group governing procedures
process specifications and business flow diagrams
DOCUMENT NUMBER 99-9999 PAGE 10 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Level Documentation Type Describes
3 Work instructions Steps to be taken within a specific job function to achieve quality and production plan results Samples include the following types of documents bull Process operational specifications bull Preventive maintenance specifications bull Local desktop procedures (LDCs) bull Best known methods (BKMs) bull Toolkits
433 Quality records ltBusiness Unitgt maintains quality records at each documentation level to demonstrate
bull Conformity to specified requirements bull Suitability adequacy and effective operation of the quality management
system
44 Quality Manual 441 Classification and control
ltBusiness Unitgtrsquos quality manual is classified as ltCompanygt Confidential and is a controlled document Control is exercised by Document Management Information Services (DMIS)
442 Distribution DMIS distributes controlled copies of the current revision of ltBusiness Unitgtrsquos quality manual to individuals and departments on request
Uncontrolled copies of ltBusiness Unitgtrsquos quality manual can be viewed and printed by accessing the following online resources
bull Documentum (WorkSpace SmartSpace Vspec) bull The ltBusiness Unitgt DMIS shared local repository Copies printed using these access modes are uncontrolled reference copies
Individuals with uncontrolled copies must take responsibility for verifying that they are in possession of the current revision of this quality manual They do this by contacting DMIS directly or by checking the controlled documents list on the ltBusiness Unitgt DMIS shared local repository or on the DMIS shared repository on the ltCompanygt intranet
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IF PRINTED ndash REFERENCE COPY
443 Review and revision ltBusiness Unitgt employees are encouraged to propose amendments additions and improvements to this quality manual through their supervisor or manager or directly to the Quality Systems Manager
Maintenance and revision of ltBusiness Unitgtrsquos quality manual are the responsibility of the ltBusiness Unitgt Quality Systems Manager The manual is reviewed at a minimum on an annual basis and as necessary to incorporate changes in business direction and continual improvement activities
444 Approval The ltBusiness Unitgt ISO Management Representative approves the release of ltBusiness Unitgtrsquos quality manual Other approvals may be required at the discretion of designated ltBusiness Unitgt management staff Records of the review and approval processes are maintained
45 Control of Documents ltBusiness Unitgt places documents that direct activity affecting its quality management system under strict approval controlled distribution and change control including to the extent applicable documents of external origin such as standards and customer documents
Authorized personnel review and approve controlled documents for adequacy prior to issue and a quality record is kept of this process When changes are required to existing documents designated functions are provided with pertinent information including recommended improvements and corrective or preventive action implementation upon which to base their review and approval The nature of the change and the current revision status are identified in the controlled document
After approval the relevant version of the document is distributed under controlled conditions to all locations where operations essential to the effective functioning of the quality system are performed Locations may be authorized distribution points electronic terminals or a central or local repository Members of the affected work group receive relevant training when systems processes or procedures are implemented or modified
ltBusiness Unitgt promptly removes obsolete (not current) controlled documents from all points of issue or use or otherwise assures against their unintended use Obsolete controlled documents retained for legal andor knowledge-preservation purposes are suitably identified
ltBusiness Unitgt uses several methods to maintain the current revision status of all ltBusiness Unitgt controlled documents To preclude anyonersquos using obsolete documents DMIS maintains a controlled documents list that is readily accessible to users of the ltBusiness Unitgt DMIS shared local repository and the DMIS shared repository located on ltCompanygtrsquos intranet In addition designated personnel who use non-DMIS controlled documents maintain records of the current revision status of their documents for example local desktop procedures best known methods and toolkits
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IF PRINTED ndash REFERENCE COPY
46 Control of Quality Records ltBusiness Unitgt maintains quality records to provide evidence of conformity to specified requirements and of the effective operation of the quality management system Pertinent quality records from subcontractors are elements of these data
In accordance with ltCompanygt guidelines and procedures ltBusiness Unitgt maintains quality records that
bull Are legible and readily identifiable to the productprocess involved bull Are retrievable bull Are protected against deterioration damage and loss bull Have established retention periods
Retention periods vary from record to record depending on statute or regulation trade practices projected business needs or specific customer requirements For longer storage periods quality records are stored off-site
Each functional work group maintains a master index that identifies records that support and substantiate all ltBusiness Unitgt quality-related activities The index specifies as a minimum the following
bull Name of quality record bull Medium (paper foils microfilm magnetic disk or tape optical disk photograph or a
combination thereof) bull Responsible group ensuring the integrity of the quality record bull Location where the quality record is maintained bull Retention period bull Disposition authority for the quality record
5 Management Responsibility 51 Management Commitment
ltBusiness Unitgt management staff is committed to the development implementation and improvement of ltBusiness Unitgtrsquos quality management system The quality management system rests on the following foundations
bull ltBusiness Unitgt management staff communicates to employees the importance of the quality management system to the continued success and effectiveness of the organization
bull ltBusiness Unitgt management staff and personnel are visibly and actively committed to a total quality system and to its continual improvement
bull ltBusiness Unitgt management staff continually assesses the quality management systemrsquos capability to fulfill customer requirements and expectations
bull ltBusiness Unitgt management staff ensures planning and allocation of necessary resources including the assignment of competent personnel
DOCUMENT NUMBER 99-9999 PAGE 13 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
bull ltBusiness Unitgt management staff defines responsibilities for personnel who perform work and verify activities affecting quality
bull Documented and controlled processes are implemented and maintained bull An effective corrective and preventive action program is implemented and maintained
52 Customer Focus ltBusiness Unitgt management staff with help from other ltCompanygt management teams ensures that customer requirements (ie needs and expectations) are determined converted into specific requirements related to the deliverable and fulfilled with the goal of enhancing customer satisfaction Methods used may include
bull Identifying potential customers bull Customer surveys bull Customer feedback bull Customer requests for product changes bull Market research bull Analysis of competitive products bull Benchmarking
53 Quality Policy 531 ltBusiness Unitgt quality policy
ltBusiness Unitgt is committed to continuous quality improvement of our products processes and people Quality is integrated into all aspects of our business and forms the foundation of customer satisfaction
532 ltCompanygt mission and quality value statements ltBusiness Unitgtrsquos quality policy is the driver for the quality system It is linked to ltBusiness Unitgtrsquos vision mission and values Together they support ltCompanygtrsquos mission statement
Do a great job for our customers employees and stockholders by being the preeminent building block supplier to the worldwide Internet economy
ltBusiness Unitgtrsquos quality policy vision mission and values are aligned with ltCompanygtrsquos value statement on quality
We strive to bull Achieve the highest standards of excellence bull Do the right things right bull Continuously learn develop and improve bull Take pride in our work
DOCUMENT NUMBER 99-9999 PAGE 14 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
533 Communicating the ltBusiness Unitgt quality management system to employees ltBusiness Unitgtrsquos quality policy vision mission and values as well as ltCompanygtrsquos mission and quality value are communicated throughout the organization by
bull Key personnel who are responsible for implementing ltBusiness Unitgtrsquos quality management system
bull Using various media including distribution of controlled documents the ltBusiness Unitgt newsletter bulletin board postings badge cards monthly update meetings (MUMs) quality-related training team briefings and the ltCompanygt intranet
54 Planning 541 Quality objectives
ltBusiness Unitgt management staff establishes measurable quality objectives and related requirements that are consistent with ltBusiness Unitgtrsquos quality policy and communicates them to relevant functions and levels within the organization using among other instruments
bull ltBusiness Unitgt Agenda The annual ltBusiness Unitgt Agenda lists objectives pertaining to the general quality system and continual improvement
bull Management by Planning (MBP) MBP objectives include objectives for increasing organizational effectiveness productivity and employee satisfaction
Other quality objectives include those for product and improving products and processes Together these quality objectives drive the quality management system planning process
542 Quality management system planning ltBusiness Unitgt management staff identifies and plans processes and resources required for the quality system and for achieving quality objectives Elements in the overall quality management system planning process include
bull Planning for the achievement of quality objectives and general quality system planning the results of which are manifested in ltBusiness Unitgtrsquos quality manual
bull Planning of product realization processes and product verification and validation activities
bull Design and development planning bull Planning of monitoring and measurement of products capability of processes
achievement of project objectives and customer satisfaction bull Planning for continual improvement
Quality planning also ensures that adequate and appropriate resources are identified and implemented throughout the organization
DOCUMENT NUMBER 99-9999 PAGE 15 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
The output of the quality management system planning process is documented in quality records Any changes that are introduced into the quality management system are conducted in a controlled manner in order to maintain the integrity of the system
55 Responsibility Authority and Communication 551 ltBusiness Unitgt quality management structure
ltBusiness Unitgt management staff is responsible for defining implementing and maintaining the ltBusiness Unitgt quality system This responsibility is delegated through the organization using structured lines of authority (see organizational chart) The structure
bull Integrates all activities that affect the quality of ltBusiness Unitgt processes and products into a single system
bull Facilitates reliable and continuous control over those activities bull Ensures that appropriate communication processes are established and that
communication takes place regarding the effectiveness of the quality management system
DOCUMENT NUMBER 99-9999 PAGE 16 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Important Departments identified in shaded boxes fall outside the scope of ltBusiness Unitgtrsquos ISO registration Departments connecting to the ltBusiness Unitgt organization using dashed lines are outside ltBusiness Unitgt but provide support functions
Finance
Director ltBusiness Unitgt
OrganizationalEffectiveness
Programs (OEP)
Assembly TechnologyArchitecture and
Pathfinding
Module Engineering Factory Operations
Roadmap andBusiness Process
Management (RBPM)
Platform Materialsand Enabling
Development (PMED)
Automation Non-CPU Packaging
Design ProcessDevelopment (DPD)
Human Resources Quality and Reliability(QampR)
Quality and ReliabilityEngineering Support
552 Deployment responsibilities of management ltBusiness Unitgt management staff acknowledges its responsibility for deploying ltBusiness Unitgtrsquos quality management system throughout the organization by
bull Defining and documenting ltBusiness Unitgtrsquos quality policy and quality objectives and ensuring that they are communicated and understood within the organization
bull Appointing a management representative with authority to ensure that the quality management system is effectively implemented and maintained
bull Establishing work roles and responsibilities bull Regularly reviewing the status and adequacy of ltBusiness Unitgtrsquos quality
management system bull Communicating to the organization the importance of meeting customer as well
as statutory and regulatory requirements
DOCUMENT NUMBER 99-9999 PAGE 17 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ltBusiness Unitgt management staff gives personnel performing quality functions sufficient responsibility and authority to
bull Identify and record problems relating to ltBusiness Unitgtrsquos deliverables bull Initiate action to prevent the occurrence of nonconformities relating to
ltBusiness Unitgtrsquos products processes and quality system bull Initiate recommend or provide solutions through designated channels bull Verify the implementation of solutions bull Control further processing delivery or installation of nonconforming product
until the deficiency or the unsatisfactory condition has been corrected
DOCUMENT NUMBER 99-9999 PAGE 18 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
553 Personnel responsible for quality implementation The responsibility authority and interrelationship of all personnel who manage perform and verify work are defined by procedures within the various departments and functional work groups in organizational charts and in Appendix 101 Key Organizational Responsibilities The responsibilities for the ltBusiness Unitgt Director and the ltBusiness Unitgt ISO Management Representative appear in the table below
This person is responsible and accountable for
ltBusiness Unitgt Director
bull Overall management of the business including ltBusiness Unitgtrsquos quality management system as defined in ltBusiness Unitgtrsquos quality manual
ltBusiness Unitgt ISO Management Representative
bull Reviewing ltBusiness Unitgtrsquos quality management system and reporting the findings to management staff
bull Maintaining the effectiveness of ltBusiness Unitgtrsquos quality management system by adapting it to fit changing circumstances
bull Ensuring that functional work groups are proactive when probable instances of nonconformity exist
bull Reporting to ltBusiness Unitgt management staff if resources are inadequate for maintaining an effective internal quality audit program
bull Maintaining contact with the Registering Authority bull Providing ltBusiness Unitgt management staff with
updates on the findings of quality audits and assessments and with progress reports on plans for corrective action that result from the findings of these audits and assessments
bull Ensuring the promotion of awareness of customer requirements throughout the organization
bull Performing the duties of a management representative as defined in ISO 90012000
56 Management Review 561 Frequency
ltBusiness Unitgt management staff periodically review the ltBusiness Unitgt quality management system to ensure its continuing suitability adequacy and effectiveness The reviews assess opportunities for improvement and the need to incorporate improvements in ltBusiness Unitgtrsquos quality management system including changing ltBusiness Unitgtrsquos quality policy and quality objectives The review occurs at least once a year but may occur more often based on the performance of the quality management system and business needs
DOCUMENT NUMBER 99-9999 PAGE 19 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
562 Review items Review items at any one meeting vary depending on importance frequency of meetings and whether the meetings are attended by ltBusiness Unitgt management staff or by another appropriate level of management ltBusiness Unitgt management staff use these meetings to address over the course of a year the following performance and improvement opportunities
bull Results of audits bull Customer feedback bull Process performance and product conformity bull Status of preventive and corrective action bull Follow-up actions from previous management reviews bull Planned changes that could affect the quality management system bull Recommendations for improvement
563 Review outcome The outcome of a review includes actions related to
bull Improvement of the effectiveness of the quality management system and its processes
bull Improvement of deliverables related to requirements bull Resource needs
Results of the reviews are recorded and required actions (ARs) are assigned to responsible parties for follow-up actions The status of ARs is tracked to ensure successful and timely completion
6 Resource Management ltBusiness Unitgt determines and provides the resources needed to
bull Implement and maintain the quality management system and continually improve its effectiveness
bull Enhance customer satisfaction
61 Assignment of Personnel Personnel performing work affecting ltBusiness Unitgt deliverables are deemed competent on the basis of their appropriate education skills experience and training Appropriate departments and functional work groups maintain records documenting employeesrsquo competencies
DOCUMENT NUMBER 99-9999 PAGE 20 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
62 Competence Awareness and Training 621 Commitment to training
ltBusiness Unitgt management staff is committed to employee training as a way of ensuring that personnel
bull Have the knowledge skills tools and techniques required to perform their jobs and initiate improvements and innovations
bull Understand the potential consequences of not following procedures bull Are aware of the relevance and importance of their activities and how they
contribute to the achievement of ltBusiness Unitgtrsquos quality objectives
This commitment to training extends to newly recruited personnel and personnel transferred to new assignments
622 Identifying competency needs and developing training schedules Each functional work group is responsible for
bull Determining the necessary competence for personnel performing work affecting deliverables by analyzing job requirements and an individualrsquos current qualifications and career development goals
bull Developing and regularly reviewing training plans and schedules bull Arranging training or taking other actions to satisfy competency needs of
personnel bull Ensuring that training or other actions continue to be appropriate throughout an
individualrsquos tenure in the work group
623 Technical training and evaluation A technical training group coordinates and facilitates the instruction of ltBusiness Unitgt personnel who require additional technical skills as required by ltBusiness Unitgt business and training needs Training may occur on the job in a formal classroom setting or off-site at a customerrsquos or supplierrsquos facility The training group regularly evaluates training activities to ensure that they are fulfilling the requirements of personnel and the needs of ltBusiness Unitgt
Individual functional groups also evaluate their training needs These needs may change because
bull An employee is reassigned promoted or assumes additional responsibilities bull A new employee is hired bull Customer requirements change bull A new structure system process or procedure is implemented bull A specific performance problem is identified
DOCUMENT NUMBER 99-9999 PAGE 21 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
624 Training records Personnel competency needs are documented in departmental andor individual employee training plans Qualified trainers and facilitators carry out the training Records of an individualrsquos training and qualifications (including copies of licenses and certifications as appropriate) are maintained
63 Infrastructure ltCompanygt provides the infrastructure ltBusiness Unitgt needs to achieve conformity to requirements for deliverables including
bull Buildings workspace and associated utilities bull Process equipment both hardware and software bull Supporting services such as transport facilities and information and communication
technology
Southwest Regional Site Materials and Services (SMS) provisions and maintains buildings workspace and associated utilities Specifically SMS
bull Installs qualifies operates and maintains process support facilities bull Monitors the performance of facilities support equipment associated with product
manufacturing bull Provides preventive and corrective maintenance of facilities support and monitoring
equipment
64 Work Environment ltBusiness Unitgt management staff with support from ltCompanygt Site Environmental Health and Safety (EHS) is committed to providing a suitable work environment
The following human factors affect the work environment
bull Creative work methodologies such as telecommuting bull Opportunities for professional and personal development through programs such as
ERSA (Employee Relations Self-Assessment) bull Opportunities for greater involvement within ltBusiness Unitgt and outside in the
community through programs such as ltCompanygtrsquos Itrsquos a Great Place to Work bull Ergonomics bull Workplace location bull Safety rules and guidance bull Use of protective equipment
DOCUMENT NUMBER 99-9999 PAGE 22 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
The following physical factors affect the work environment
bull Cleanliness bull Hazardous substances and situations bull Air flow temperature humidity and pollution bull Lighting bull Noise and vibration
7 Product Realization ltBusiness Unitgtrsquos manufacturing packaging technology development consists of five phases associated activities and ldquoRevrdquo (Revision) levels
bull Path Finding Assembly and test and silicon technology optimization begins during this phase Silicon and packaging technology roadmaps are synchronized and the strategic assembly technology direction is determined The Technology Architecture Plan (TAP) is published
bull Definition The packaging technology envelope is defined and aligned with business and product needs during this phase The product is formally added to the ltBusiness Unitgt roadmap and the product Package Design Requirements Document (PDRD) is initiated Among the controlled documents that are released are the Product Divisionrsquos Package Product Requirements Document (PRD) the initial Technology Target Specification (TTS) which defines the requirements for a package technology the initial design rules and the initial Technology Performance Specifications (TPSs)
bull Discovery The assembly and test process materials piece-parts and equipment are designed to satisfy the packaging technology envelope lead product requirements and design rules during this phase A Plan of Record (POR) baseline process is established
bull Development The baseline process is defined During this phase the focus is on manufacturing stability and capability and the analysis of data related to manufacturability yield and reliability as well as EHS (environmental health and safety) data related to equipment materials and waste streams Process specifications are written and change control is implemented
bull Deployment Revenue product begins to ship and the factory ramps to high-volume manufacturing during this phase which is normally defined as the period from Technical Certification to Factory Certification or High-Volume Manufacturing (HVM) Certification (When Simultaneous Technical Certification [STC] methodology is employed Technical Certification and HVM Certification occur simultaneously) Continual focus is on yield and manufacturability improvements The Development Manufacturing Line transfers the process to the production factory
DOCUMENT NUMBER 99-9999 PAGE 23 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
The following figure represents the five phases of ltBusiness Unitgtrsquos manufacturing packaging technology development that are described in the preceding paragraphs The figure also defines the scope of ltBusiness Unitgtrsquos ISO 90012000 certification The scope starts with the initial publication of the Technology Target Specification and ends with High-Volume Manufacturing Certification when the packaging process has been duplicated in the receiving factory and the factory assumes responsibility for running and sustaining the process
Path-Finding Definition Discovery Development Deployment
TechnologyTargetSpecification
High-VolumeManufacturing
Certification
TechnologyCertification
Plan ofRecordand
Non-CPU Scope of ISO Certification
71 Planning of Product Realization 711 Creating product-specific quality plans
ltBusiness Unitgt creates product-specific quality plans for product realization processes and for product verification and validation activities These plans are consistent with the other requirements of ltBusiness Unitgtrsquos quality management system
In creating product-specific quality plans ltBusiness Unitgt determines
bull Quality objectives and requirements for the deliverable bull The need to establish processes documents and provide resources specific to
the deliverable bull Required verification validation monitoring inspection and test activities
specific to the deliverable bull Product acceptance criteria bull Records needed to provide evidence that the realization processes and resulting
deliverable fulfill requirements
712 Quality plan documentation ltBusiness Unitgt documents its plans for realization processes and for verification and validation activities in product drawings and specifications material or process flow diagrams process flowcharts setup sheets verification and validation reports work orders lot travelers inspection and test procedures and similar documents that define the manner of production and specify the inspection and test programs for given products Collectively these documents comprise the product-specific quality plan
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IF PRINTED ndash REFERENCE COPY
72 Customer-Related Processes 721 Determination of requirements related to deliverables
ltBusiness Unitgt does not identify requirements initiated by external customers rather a corporate organization determines them in accordance with documented procedures The procedures ensure that the following items are determined
bull Requirements specified by the customer including requirements for delivery If customer requirements differ from standard ltCompanygt products a corporate mediator resolves the differences
bull Requirements and technologies not stated by the customer but necessary for specified use or application
bull Statutory and regulatory requirements related to the product bull Any additional requirements determined by corporate
These requirements are communicated to ltCompanygt divisions fabrication sites and subsequently ltBusiness Unitgt
Requirements may also be initiated by internal customers who want to have ltBusiness Unitgtrsquos processes applied to their design concepts Design concepts are systematically analyzed to identify customer requirements
722 Review of requirements related to deliverables ltBusiness Unitgt reviews requirements related to deliverables prior to the commitment to supply deliverables to customers The review process ensures that
bull Product and technology requirements are understood bull Requirements differing from those previously expressed are resolved bull Requirements are confirmed before acceptance bull ltBusiness Unitgt can meet the defined requirements
Review results and action items are maintained
Requirements for deliverables are defined in terms of frequency power die size device speed volumes delivery dates and other factors They are communicated to responsible departments and functional work groups within ltBusiness Unitgt using various methods including
bull Technology Target Specifications bull Module Target Specifications (MTSs) bull Design rules bull Technology Performance Specifications (TPSs) bull Equipment specifications bull Material specifications
DOCUMENT NUMBER 99-9999 PAGE 25 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
bull Package Design Requirements Documents (PDRDs) bull Bills of Materials (BOMs) bull Plan It bull Meeting minutes bull Scientific record books
When requirements for deliverables change ltBusiness Unitgt ensures that the relevant documents are amended and that relevant personnel are made aware of the changes
723 Customer communication ltBusiness Unitgt has implemented effective processes for communicating with its customers These customers may be other ltCompanygt organizations Communications include but are not limited to the following
bull Product information bull Inquiries bull Order handling bull Customer feedback
73 Design and Development 731 Design and development planning
ltBusiness Unitgt plans and controls design and development of its products Planning activities determine
bull Design and development stages bull Review verification and validation that are appropriate to each design and
development stage bull Responsibilities and authorities for design and development
ltBusiness Unitgt manages interfaces between different groups involved in design and development to ensure effective communication Planning output is updated as the design and development progresses
732 Design and development inputs ltBusiness Unitgt ensures that inputs relating to requirements for deliverables are determined and records maintained Inputs may include
bull Functional and performance requirements bull Applicable statutory and regulatory requirements bull Where applicable information derived from previous similar designs bull Other requirements essential for design and development
Qualified personnel review the requirements for adequacy and completeness and resolve any issues
DOCUMENT NUMBER 99-9999 PAGE 26 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
733 Design and development outputs ltBusiness Unitgt ensures that the outputs of design and development are in a format suitable to manufacturing and capable of verification against design and development input These outputs generally consist of
bull PDRDs bull Design rules bull iTech files bull Design library bull Vendor Design Approval (VDA) bull SPEED BOM specification bull Netlistpin map
The outputs of design and development (baseline) are approved prior to release to ensure that they
bull Meet input requirements for design and development bull Provide appropriate information for purchasing and production operations bull Contain or reference product acceptance criteria bull Specify the characteristics of the product that are essential for its safe and
proper use
734 Design and development review At suitable stages individuals involved with product design and development meet to
bull Evaluate the ability of the results of design and development to fulfill requirements
bull Identify any problems and propose necessary actions
Review results and action items are maintained
735 Design and development verification Design and development verification is the process by which individuals involved with design and development demonstrate that outputs have satisfied the design and development input requirements Verification provides a preliminary assessment of the packagersquos manufacturability
ltBusiness Unitgt has documented procedures that establish the points at which verification activities are performed Verification records and action items are maintained
736 Design and development validation Design and development validation is the process by which individuals involved with product design and development demonstrate that the resulting product is capable of fulfilling the requirements for the specified use or application
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IF PRINTED ndash REFERENCE COPY
ltBusiness Unitgt has documented procedures that establish when in the design and development process validation is performed Validation records and action items are maintained
737 Control of design and development changes Authorized ltBusiness Unitgt personnel identify document review and approve all design and development changes before implementation Records of the results of the change review and action items are maintained
74 Purchasing Purchases and services that impact the quality of products delivered to ltBusiness Unitgt customers are strictly controlled The type and extent of control applied to the supplier and the purchased product are dependent on the effect of the purchased product on subsequent product realization or the final product Controls are exercised by departments inside and outside ltBusiness Unitgt depending on the purchased product or service
741 Purchasing process ltBusiness Unitgt controls its purchasing processes to ensure that direct and indirect materials
bull Conform to requirements bull Reach manufacturing without interruption bull Are procured from approved suppliers
The responsible commodity management team evaluates and selects suppliers on the basis of their ability to meet ltBusiness Unitgtrsquos requirements including as applicable having a quality management system and meeting any stated product- or service-specific quality assurance requirements
The responsible commodity team performs subsequent reevaluations at prescribed intervals using methods including but not limited to those in the following list
bull A formal assessment process of the supplierrsquos capability to supply products andor services
bull Analysis of data in relation to key parameters for example delivery performance and material rejects
bull Feedback received bull Evaluation at the time of subcontract renewal
Evaluation records and action items arising from the evaluation are maintained
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IF PRINTED ndash REFERENCE COPY
742 Purchasing information ltBusiness Unitgt ensures that its purchasing documents are approved prior to submitting them to the supplier During the approval process information relating to the particular purchase is checked for accuracy and adequacy of the specified requirements Purchasing information may include
bull Drawings bull Specifications bull References to part numbers and descriptions bull Requirements for approval of product procedures processes and equipment bull Requirements for qualification of personnel bull Verification arrangements at the supplierrsquos premises and method of product
release bull Supplier quality management system requirements
ltBusiness Unitgt maintains records of all its purchasing documents
743 Verification of purchased product ltBusiness Unitgt has established and implemented inspection and other activities necessary for ensuring that purchased product meets specified purchase requirements
When the applicable contract with the supplier allows ltBusiness Unitgtrsquos representatives may audit the supplierrsquos premises Also when specified under contract and allowable under the contract with ltBusiness Unitgtrsquos suppliers ltBusiness Unitgtrsquos customers or their representatives will be afforded the opportunity to visit the supplierrsquos premises to perform verification
75 Production Provision 751 Control of production operations
ltBusiness Unitgt plans and carries out production operations under controlled conditions Controlled conditions include as applicable
bull Availability of information that describes the characteristics of the product bull Availability of work instructions at points of use bull Use of suitable equipment bull Availability and use of measuring and monitoring devices bull Implementation of monitoring and measurement activities bull Implementation of release delivery and any applicable post-delivery activities
7511 Control of processes and equipment The processes and equipment used to produce new package technology are initially qualified under controlled conditions Platform managers define the transfer requirements for high-volume manufacturing
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IF PRINTED ndash REFERENCE COPY
The methods used to qualify equipment purchased to support increasing product demand are described in procurement specifications andor contracts Additional equipment characterization requirements are defined in Change Control Board (CCB) documents
7512 Process sequence and recipes The procedures and recipes for each process step are documented in controlled documents which typically include the following
bull Individual process operating specifications bull Bills of materials (BOMs) bull Basic product specifications (BPSs) bull Special customer specifications (S-specs) bull Online Summary of Electrical Test (OSET)
The correct production sequences are controlled and planned using WorkStream Information contained in WorkStream includes the product routes operation numbers processing data and other information necessary to support the manufacturing process The progress of a product or group of products through a production route is controlled and monitored in WorkStream WorkStream is accessible using computer terminals located throughout the factory
7513 Process change controlprocess improvement Changes to continually improve qualified processes testing equipment or indirect and direct materials are documented and controlled by the appropriate CCB To maintain the integrity of the process ltBusiness Unitgt verifies the resulting output to ensure that the instituted change has the desired effect
7514 Statistical process control Where appropriate statistical process control (SPC) is used on key process parameters and quality characteristics Response flow checklists (RFCs) to correct out-of-control conditions are used where appropriate The details of the SPC system and other monitors are documented in individual process specifications
752 Validation of processes for production Validation of processes for production demonstrates the ability of processes to achieve planned results At appropriate intervals in the realization process ltBusiness Unitgt validates processes where
bull Subsequent monitoring or measurement cannot verify the resulting output bull Deficiencies in the product may become apparent only after the product is in
use
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IF PRINTED ndash REFERENCE COPY
ltBusiness Unitgt validation arrangements of these processes include as applicable
bull Defined criteria for review and approval of the processes bull Approval of equipment and qualification of personnel bull Use of specific methods and procedures bull Records requirements bull Revalidation
753 Identification and traceability ltBusiness Unitgt identifies where appropriate the product by suitable means throughout product realization and it identifies the product status with respect to monitoring and measurement requirements as described below
7531 Identification and traceability control ltBusiness Unitgt maintains product identification and traceability throughout product realization using a combination of the following methods
bull Physical segregation bull Fab lot number bull Lot travelers (Assembly Test Process Orders [ATPOs] or Finish Process
Orders [FPOs]) bull WorkStream routes bull Product package marking bull Substrate Lot Identifiers (SLIs)
The automated shop floor control system WorkStream controls product routing and traceability WorkStream routes are programmed to prevent product from being moved to a future operation until all processing and data collection at the current operation are complete This control process applies to production lots nonstandard flow products which are processed using specialized routes and die sales which are normal product processed through a partial assembly route in accordance with customer request WorkStream can be used to trace lots currently in the factory to a specific location or operation in the factory Records pertaining to lot processing (ATPOFPO) are retained
Production lots are physically segregated from each other through the use of approved carts A lot is carried on a designated cart (or carts) and the cart carries only one lot to maintain traceability and lot integrity
7532 Monitoring and measurement status Lot travelers (ATPOs and FPOs) and WorkStream are used to indicate the status of product within the overall process flow Manufacturing personnel record the measurement and monitoring status of each lot on the appropriate traveler and enter the data into WorkStream
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Product that has been inspected and has passed the defined quality criteria is moved to the next operation Rejected product is physically separated from acceptable product whenever possible If physical separation is not yet possible the rejected product is clearly identified as reject product and disposed of according to the governing procedure Product that has been placed on hold for production-related problems is identified as ldquoon holdrdquo and cannot be processed further until its disposition is determined
754 Customer property ltBusiness Unitgt identifies verifies and protects property and other assets owned by customers and other interested parties while the property is under its control Such property may be provided for use or incorporation into an ltBusiness Unitgt deliverable
Property that is lost damaged or does not meet specification is reported to the customer and records are maintained
755 Preservation of product ltBusiness Unitgt has processes that preserve conformity of product and constituent product parts during internal processing and delivery to the intended destination ltBusiness Unitgt personnel are responsible for handling product inside the factory and for delivery to the Arizona Distribution Center (ADC) ADC is responsible for packaging and handling of finished product
Southwest Regional Site Materials and Services monitors direct materials from point of receipt through storage until it is issued to ltBusiness Unitgt manufacturing Supplier packaging is maintained as long as possible to ensure proper handling and storage Perishable material is coded with expiration dates Indirect materials are coded with part numbers and revision levels to ensure that correct revision level materials are being used in manufacturing
ltBusiness Unitgt product is assembled under appropriate environmental control to prevent contamination deterioration and damage from electrostatic discharge Use of automated process equipment and associated carriers minimizes the potential for damage due to material handling
ltBusiness Unitgt packaging and shipping standards conform to corporate drawing specifications Packaging supplies are procured through corporate-contracted suppliers
76 Control of Monitoring and Measuring Devices 761 Introduction
ltBusiness Unitgtrsquos processes ensure that monitoring and measurement activities are carried out in a manner that is consistent with monitoring and measurement requirements
ltBusiness Unitgt controls calibrates and maintains monitoring and measuring devices needed to provide evidence of conformity of product to determined
DOCUMENT NUMBER 99-9999 PAGE 32 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
requirements Manufacturing and support organizations deliver to the Site Calibration Standards Lab measuring equipment that either needs adjustment or is due for calibration on or before the calibration due date Every organization that comes into contact with measuring equipment has procedures to protect the equipment from damage and deterioration during handling maintenance and storage
Monitoring and measuring devices subject to calibration include but are not limited to
bull Measurement and test equipment (MampTE) bull Analytical in-process inspection equipment bull Final test equipment bull Computer software used in the monitoring and measurement of specified
requirements
ltBusiness Unitgt preventive maintenance and calibration procedures also apply to monitoring and measuring devices used by suppliers in the Supplier Support Program (SSP) and by other contractors who actively support the factory
762 Calibration safeguards identification status and records ltBusiness Unitgt safeguards measuring equipment from adjustments that would invalidate measurement results Measuring equipment subject to calibration control is uniquely identified Calibration frequency is documented and controlled by the Calibration Scheduling System or other appropriate system Records and results of calibration and maintenance performed on each piece of equipment are maintained as specified by the supporting group and factory requirements Calibration status appears on a sticker or label affixed to the equipment or in a readily accessible database or record
763 Calibration methods When performing calibration qualified ltBusiness Unitgt personnel use procedures that identify the measurements to be made the accuracies required and the calibration settings The measuring equipment used is capable of the precision and accuracy requirements and the uncertainty of each measurement within specified limits
Measuring equipment is calibrated or verified at specified intervals or prior to use as applicable against measurement standards traceable to international or national measurement standards Where no such standards exist the basis used for calibration or verification is recorded
764 Corrective action ltBusiness Unitgt initiates appropriate action if measuring equipment is found to be out of tolerance or in an overdue condition Appropriate action may include but is not limited to frequency validity and product risk reviews as described below Records of the results of action taken are maintained and reviewed
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IF PRINTED ndash REFERENCE COPY
7641 Out-of-tolerance equipment for userowner and calibrating departments When measuring equipment is found in an out-of-tolerance condition the using department is notified The notification includes but is not be limited to all associated measurement data Departments notified of an out-of-tolerance device evaluate the impact and possible acceptance of nonconforming product or services by performing a Disposition Review Board (DRB) The Quality Systems Engineer generates the DRB in SPEED
Important No DRB is required if an out-of-tolerance condition occurs during initial (first) equipment calibration performed by the Site Calibration Standards Lab
7642 Overdue equipment for userowner and calibrating departments When measuring equipment is found in an overdue condition the using department is notified The notification includes but is not limited to all associated scheduling data Departments notified of an overdue device evaluate the impact by performing a Process Trouble Report (PTR) The Quality Systems Engineer generates the PTR in SPEED
8 Measurement Analysis and Improvement 81 Planning Monitoring Measurement and Improvement Activities
ltBusiness Unitgt plans and implements the monitoring measurement analysis and improvement processes needed to
bull Demonstrate conformity of processes and product bull Ensure conformity of the quality management system bull Continually improve the effectiveness of the quality management system
ltBusiness Unitgt establishes the applicable methods including statistical techniques and the specific equipment used for measuring processes and products
DOCUMENT NUMBER 99-9999 PAGE 34 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
82 Monitoring and Measurement 821 Customer satisfaction
ltBusiness Unitgt gathers analyzes and monitors information relating to customer perception of ltBusiness Unitgtrsquos performance ltBusiness Unitgt uses the sources of customer satisfaction information to determine if the organization is meeting the needs and expectations of ltBusiness Unitgtrsquos customers Results are reported to the ltBusiness Unitgt management staff as part of the management review process and records and action items are maintained
822 Internal and external audits ltBusiness Unitgt conducts internal audits at planned intervals in all areas of the organization where the quality of deliverables to the customer is affected ltBusiness Unitgt also facilitates second-party audits from Corporate Quality Assessment and third-party audits from the Registering Authority These audits
bull Verify compliance of the quality management system to product realization plans the requirements of ISO 90012000 and internal specifications as appropriate and the quality management system requirements established by ltBusiness Unitgt
bull Determine whether the quality management system has been effectively implemented and maintained
bull Help drive continual improvement throughout ltBusiness Unitgt
8221 Quality audit implementation Quality system audits are the defined responsibility of the Quality Systems Department Audits are
bull Carried out annually or as needed in line with documented procedures and responsibilities Audit frequency is based on business needs andor maturity system
bull Performed in a manner that ensures objectivity and impartiality of the audit process Auditors do not audit their own work
bull Defined planned and scheduled on the basis of the status and importance of the activities and areas to be audited as well as on the results of previous audits
In addition to internal audits the manufacturing floor performs self-audits annually or as needed
8222 Audit results follow-up and records The results of audits are formally recorded along with timely correctivepreventive action and the time frame agreed on by personnel having responsibility in the areas audited The effectiveness of the correctiveprevention action is reviewed as needed with personnel independent from the audited areas either during a subsequently scheduled audit or randomly
DOCUMENT NUMBER 99-9999 PAGE 35 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
The status and effectiveness of corrective and preventive actions as well as audit results and trends are assessed and reviewed as part of the management review process
8223 Continual improvement Audit and assessment results are analyzed to identify root causes of problems Organization-wide issues are identified and presented to management The approach ensures the continual improvement of the quality management system while it mitigates the recurrence of problems and nonconformities
823 Monitoring and measurement of processes At pertinent stages of the realization process ltBusiness Unitgt monitors and where applicable measures the performance of its processes Records and action items are maintained
Measures of process performance that may be incorporated into various realization processes include the following indicators
bull Capability bull Cost allocation and reduction bull Cycle time or throughput bull Measurable aspects of dependability bull Yield bull Effectiveness and efficiency of people bull Reaction time bull Utilization of technologies bull Waste reduction
824 Monitoring and measurement of deliverables
At pertinent stages of the realization process ltBusiness Unitgt monitors and where applicable measures product characteristics Verification (inspection) records and the test history of each production lot are maintained in WorkStream Records are also maintained as specified by the relevant documentation including the name of the person authorizing release of the deliverable
83 Control of Nonconforming Product ltBusiness Unitgt ensures that nonconforming product is identified and controlled to prevent its unintended use or delivery Nonconforming data are collected and analyzed and records and action items are maintained
831 Disposition Review Board A DRB is convened to confirm that questionable product is normal or indistinguishable from normal and to determine the disposition of such product A
DOCUMENT NUMBER 99-9999 PAGE 36 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
DRB is required when routine dispositioning procedures do not specify the appropriate disposition
832 Material Review Board A Material Review Board (MRB) is convened to evaluate the shipment of nonconforming product Nonconforming product is shipped only with the consent of a Quality and Reliability (QampR) engineer the customer andor Product Division
84 Analysis of Data ltBusiness Unitgt identifies collects and analyzes appropriate data to
bull Demonstrate the effectiveness of the quality management system bull Evaluate improvement and performance opportunities
85 Improvement 851 Continual improvement
ltBusiness Unitgt plans and manages the processes necessary for the continual improvement of its quality management system
852 Corrective and preventive actions ltBusiness Unitgt documents and follows processes that review nonconforming product and evaluates the need for correction and preventive actions The results of corrective and preventive actions taken are recorded and reviewed
Examples of ltBusiness Unitgt processes that may initiate corrective and preventive actions are
bull Management review of quality systems bull Internal and external audits and self-audits bull Incoming material quality control inspections bull Dispositioning of nonconforming product including DRBs and MRBs bull Yield review and low-yield analysis bull Customer feedback including Functional Analysis Correlation Requests
(FACRs) bull External Administrative Customers Issues (EACIs) bull Customer Quality Incident Report (CQIR)
853 Customer feedback system ltBusiness Unitgt sometimes receives feedback from ltCompanygtrsquos customers (through the ltCompanygt Quality Support Center) in the form of FACRs and EACIs ltCompanygtrsquos Customer Quality Engineers may raise awareness of certain high-impact issues by generating a CQIR
DOCUMENT NUMBER 99-9999 PAGE 37 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
854 Corrective action tracking The coordinatorowner for each process that is part of the formal corrective-preventive action system is responsible for tracking corrective and preventive actions
855 Correctivepreventive action implementation Implementation of corrective and preventive actions is prioritized as necessary based on factory requirements and customer expectations Corrective and preventive actions that require process changes are reviewed and approved for implementation by the appropriate Process Change Control Board (PCCB) The results of actions taken are recorded
856 Correctivepreventive action escalation Any issues identified within the formal correctivepreventive action system that require escalation due to priority risk or resourcing may be escalated using any of the following people or systems
bull Platform manager bull Department manager bull Manufacturing shift manager bull Quality and Reliability Manager bull ISO Management Representative bull Management review process bull Other communication forums as appropriate
9 Revision History
Rev Date Description Initiator
08 101298 Renew spec without content changes ltNamegt
09 2599 Complete rewrite reformat to comply with governing spec 7-section formatting
ltNamegt
10 4299 CN ndash To comply with ISO audit finding in development of a more robust and closed loop system for dealing with out-of-tolerance and overdue measurement and test equipment that require calibration from the site(s) Standard Calibration Lab
ltNamegt
11 52699 CN ndash Clarify when a DRB should not occur ltNamegt
12 021400 CN ndash Rewrite ltNamegt
13 101300 Complete rewrite using new template to comply with ISO 90012000
ltNamegt
DOCUMENT NUMBER 99-9999 PAGE 38 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 101 Key Organizational Responsibilities
The responsibility authority and interrelationship of all personnel who manage perform and verify work are defined in organizational charts by procedures within the various organizations focus areas and functional work groups and in the following matrix
Important
bull Refer to 553 for a description of the responsibilities assigned to the ltBusiness Unitgt Director and the ltBusiness Unitgt ISO Management Representative
bull Organizations and focus areas in rows bordered by dashed lines are outside ltBusiness Unitgt but provide specified support functions
Organization Focus Areas
Roadmap and Business Process Management (RBPM)
bull Product and Technology Integration bull CPU Packaging and Enabling Roadmaps bull Technology Assessments and Communications bull Package Technology Management and Capability Roadmaps
Design Process Development (DPD)
bull Design Tool Development bull ThermalMechanical Tools and Analysis bull Electrical Modeling and Analysis bull Mechanical Design and Integration bull Package Design and Integration bull Design Processes
Platform Materials and Enabling Development (PMED)
bull Platform Integration bull Materials bull Enabling bull Substrate Assembly Subcontractors
Module Engineering bull Process Engineering bull Process Change Control Board
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IF PRINTED ndash REFERENCE COPY
Organization Focus Areas
Automation bull Equipment Integration bull Engineering Analysis bull Shop Floor Control bull Infrastructure bull Planning and Logistics Group (PLG) bull Test Automation bull Change Requests bull Change Control Board bull MDT bull Operations
Factory Operations bull Manufacturing bull Manufacturing Systems bull Industrial Engineering bull Build Logistics
Organizational Effectiveness Programs
bull Organizational Development bull Salaried Non-ExemptExemptFirst Line Management (FLM)
Development bull Mentoring bull Embedded Staffing and Sourcing bull Statistical Applications bull Factory Support bull Peer Training Systems bull Business Practices bull Safety bull Employee Relations Self-Assessment (ERSA) bull Quality Systems Audit bull Document Management Information Services bull Learning Technologies Integration and Validation
Quality and Reliability (QampR)
bull Platform and Enabling Quality and Reliability Engineering (QRE)
bull Materials Analysis bull Failure Analysis bull Fault Isolation bull Product QRE bull Customer and Sustaining Engineering
Quality and Reliability Engineering Support
bull Product reliability stress bull Preventive maintenance and calibration of equipment and
tools
DOCUMENT NUMBER 99-9999 PAGE 40 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Organization Focus Areas
Product Engineering
bull Product sample and early revenue requirements management bull Primary interface to Product Division bull Division to Virtual Factory coordination bull Product silicon test software (Test Change Control Board
Component test Burn-in PC Platform Validation) Southwest Regional Site Materials and Services (SMS)
bull Process support facilities bull Facilities support equipment bull Preventive and corrective maintenance of facilities support
and monitoring equipment
DOCUMENT NUMBER 99-9999 PAGE 41 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 102 ISO 90012000ltBusiness Unitgt Quality Manual Matrix
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
12 Application 421 551 7
4 Quality management system 1 41 General requirements 1 42 Documentation requirements 43 421 General 43 422 Quality manual 43 44
423 Control of documents 432 44 45 46
424 Control of quality records 3 433 444 45 46 563 61 624 711 722 734 735 736 737 741 742 752 762 764 82 852 855
5 Management responsibility 5 51 Management commitment 51 553 56 6 101
52 Customer focus 52 72
53 Quality policy 53 552 561
54 Planning 54 541 Quality objectives 541 542
542 Quality management system planning 46 542 6 71 731 81 851
55 Responsibility authority and communication 55 551 Responsibility and authority 531 541 551 552 553 56
101 552 Management representative 553 553 Internal communication 533 553 62 101 56 Management review 56 561 General 443 542 561 562 Review input 562 821 8222 852 856
lowastlowastlowastlowast Boldface = Strong relationship between the ltBusiness Unitgt Quality Manual and the ISO 90012000 clause
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IF PRINTED ndash REFERENCE COPY
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
563 Review output 563 46
6 Resource management 6 61 Provision of resources 51 6 62 Human resources 61 62
621 General 51 61 62
622 Competence awareness and training 46 62
63 Infrastructure 63 64 Work environment 64 7 Product realization 7 71 Planning of product realization 542 46 6 71 722 733 735
736 81
72 Customer-related processes 72 721 Determination of requirements related to
the product
52 721
722 Review of requirements related to the product
46 722
723 Customer communication 723 853
73 Design and development 73 731 Design and development planning 542 731 732 Design and development inputs 46 732 733 Design and development outputs 733 75
734 Design and development review 46 734
735 Design and development verification 46 735 736 Design and development validation 46 736 737 Control of design and development
changes
46 737
74 Purchasing 74 741 Purchasing process 46 741 84
742 Purchasing information 46 742 743 Verification of purchased product 743 75 Production and service provision 75
DOCUMENT NUMBER 99-9999 PAGE 43 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
751 Control of production and service provision
751
752 Validation of processes for production and service provision
46 623 752
753 Identification and traceability 46 753 83
754 Customer property 754 755 Preservation of product 755 76 Control of monitoring and measuring devices 46 721 76 83
8 Measurement analysis and improvement 8 81 General 542 71 81 82
82 Monitoring and measurement 82 821 Customer satisfaction 562 821 853
822 Internal audit 46 562 822 84 851
823 Monitoring and measurement of processes
46 823 84
824 Monitoring and measurement of product 46 824 83 84 83 Control of nonconforming product 83 84
84 Analysis of data 562 741 821 8223 823 824 83 84
85 Improvement 85 851 Continual improvement 531 54 56 8223 84 851
852
852 Corrective action 46 764 85
853 Preventive action 46 85
DOCUMENT NUMBER 99-9999 PAGE 44 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 103 ltBusiness Unitgt Quality ManualQuality Management System Documentation
Matrix The table below lists the sections by number and title of the ltBusiness Unitgt Quality Manual along with the applicable quality management system documentation associated with the quality manual (QM) sections
Sec QM Section Title Quality Management System Documentation
1 Purpose
2 Scope
3 Applicable Documents
4 General 41 Definitions 99-9999 ltBusiness Unitgt Quality Manual 42 ltBusiness Unitgt
Profile NA
43 Quality Management System Documentation
99-9999 ltBusiness Unitgt Quality Manual 99-9999 Departmental Document Control Policies and
Procedures 44 Quality Manual 99-9999 ltBusiness Unitgt Quality Manual
99-9999 Distribution of Controlled Documents 99-9999 DMIS ldquoltCompanygt Confidentialrdquo Requirements
45 Control of Documents
99-9999 Document Management Information Services Governing Spec for 99-XXXX SECC Documents
99-9999 Document Management Information Services Policies and Procedures for ltBusiness Unitgt Series Specifications
99-9999 Departmental Document Control Policies and Procedures
99-9999 Distribution of Controlled Documents 99-9999 DMIS ldquoltCompanygt Confidentialrdquo Requirements
46 Control of Quality Records
99-9999 Virtual Factory Quality Records Retention PoliciesProcedures
5 Management Responsibility 51 Management
Commitment 99-9999 Departmental Document Control Policies and
Procedures 52 Customer Focus 53 Quality Policy 99-9999 ltBusiness Unitgt Quality Manual 54 Planning
DOCUMENT NUMBER 99-9999 PAGE 45 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
55 Responsibility Authority and Communication
99-9999 ltBusiness Unitgt Quality Manual
56 Management Review 99-9999 ltBusiness Unitgt Management Review Policy and Procedure
6 Resource Management 61 Assignment of
Personnel
62 Competence Awareness and Training
99-9999 Training Guidelines and Procedures for ltBusiness Unitgt
New Hire Orientation Documentation 63 Infrastructure 64 Work Environment ltBusiness Unitgt Manufacturing Safety Handbook
Office Safety Handbook
7 Product Realization 71 Planning of Product
Realization
72 Customer-Related Processes
99-9999 Change Management Specification Plan It Manual
73 Design and Development
99-9999 AssemblyTest CCB Policies and Procedures 99-9999 Change Management Specification 99-9999 DPD Department Operations Process 99-9999 Software Development Process 99-9999 Product Design Integration Process 99-9999 Enabling Design Process 99-9999 Technology Design Integration Process 99-9999 Design Validation Process 99-9999 Product Package Design Requirements Document
(PDRD) Process Applicable design rules Applicable library standards
74 Purchasing ltBusiness Unitgt Materials Desktop Procedures
DOCUMENT NUMBER 99-9999 PAGE 46 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
75 Production Provision 99-9999 Procurement specification for (Commodity) Materials 99-9999 ltBusiness Unitgt ESD Requirements 99-9999 AssemblyTest CCB Policies and Procedures 99-9999 Traceability and Bottomside Marking Requirements 99-9999 Standard Lot Numbering Specification 99-9999 Virtual Factory Quality Records Retention
PoliciesProcedures 99-9999 Chandler AZ Site Environmental Controls
Specification 99-9999 Unit Integrity Reject Management Specification 99-9999 C4OLGA Traceability Requirements 99-9999 WorkStream Policies and Procedures for C4 OLGA and
FC-PGA 99-9999 C4FC-PGA Class 10000 Cleanroom Protocol Guideline 99-9999 C4FC-PGA Class 100000 Cleanroom Protocol
Guideline 99-9999 OLGA1 OLGA2 INT2 FC-PGA VF and MCM On-
HoldOff-Hold System Procedure 99-9999 Pack Procedure Applicable process operating and other specifications AzLO Desktop Operating Procedures Handling and storage procedures documented in individual specifications Online Summary of Electrical Test (OSET) Product build kits
76 Control of Monitoring and Measuring Devices
99-9999 Arizona Standards Lab Calibration Procedures 99-9999 Measuring Equipment and Calibration Policy 99-9999 Virtual Factory AssemblyTest Manufacturing
Preventive Maintenance and Calibration Spec Individual manufacturing equipment specifications
8 Measurement Analysis and Improvement 81 Planning Monitoring
Measurement and Improvement Activities
DOCUMENT NUMBER 99-9999 PAGE 47 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
82 Monitoring and Measurement
99-9999 Procurement specification for (Commodity) Materials 99-9999 ATMO Spec Template for 08 Series Specs 99-9999 AT Internal Audit Policies amp Procedures for Virtual
Factories 99-9999 AT Self Audit Policies amp Procedures for Virtual
Factories 99-9999 ltBusiness UnitgtATM Quality Audit Corrective Action
Tracking Procedure using Speed 99-9999 FC-PGAINT2 and OLGA VF Inspection Trouble Report
(ITR) Procedures 99-9999 C4 amp FC-PGA VF Material and Disposition Review
Board Procedure 99-9999 Final Visual Inspection Procedure 99-9999 FC-PGAINT2 and OLGA Virtual Factory Final QA
Minimum Lot Acceptance Inspections Requirements and Procedure
99-9999 Quality System Auditing Policy 83 Control of
Nonconforming Product
99-9999 Material and Disposition Review Board procedure 99-9999 Unit IntegrityReject Management Specification 99-9999 OLGA1 and FC-PGA VF Process Trouble Report System 99-9999 Yield Issue Procedures and Guidelines 99-9999 OLGA1 OLGA2 INT2 FC-PGA VF and MCM On-
HoldOff-Hold System Procedure 99-9999 C4 amp FCPGA VF Material and Disposition Review
Board Procedure 84 Analysis of Data 85 Improvement 99-9999 AssemblyTest CCB Policies and Procedures
99-9999 AT Internal Audit Policies amp Procedures for Virtual Factories
99-9999 Excursion (DRBMRBITRPTR) NotificationDocumentation in SPEED ndash Policies and Procedures
99-9999 C4 amp FC-PGA VF Material and Disposition Review Board Procedure
Departmentally controlled procedures for yield management Departmentally controlled procedures for FACRs
DOCUMENT NUMBER 99-9999 PAGE 48 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 104 Abbreviations
ADC Arizona Distribution Center
AR Action Request
ltBusiness Unitgt
ltBusiness Unitgt
ATPO Assembly Test Process Orders
BKM Best known method (work instruction)
BOM Bill of materials
BPS Basic product specifications
CAT Chandler Assembly Test
CCB Change Control Board
CPU Central Processing Unit
CQIR Customer Quality Incident Report
DMIS Document Management Information Services
DRB Disposition Review Board
EACI External Administrative Customers Issue
EHS Environmental Health and Safety
ERSA Employee Relations Self-Assessment
FACR Functional Analysis Correlation Request
FPO Finish Process Order
HVM High-Volume Manufacturing
ITR Inspection Trouble Report (also known as Internal Trouble Report)
ISO International Organization for Standardization
LDC Local desktop control (work instruction)
MampTE Measurement and Test Equipment
MBP Management by Planning
MRB Material Review Board
MTS Module Target Specifications
MUM Monthly Update Meeting
OSET Online Summary of Electrical Test
PCCB Process Change Control Board
DOCUMENT NUMBER 99-9999 PAGE 49 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
PDRD Package Design Requirements Document
POR Plan of Record
PRD Product Requirements Document
PTR Process Trouble Report
PPV PC Platform Validation
QampR Quality and Reliability
RFC Response Flow Checklist
SLI Substrate Lot Identifier
SMS Site Materials and Services
SPC Statistical process control
SPEED System Product Engineering ECO Database
SSP Supplier Support Program
STC Simultaneous Technical Certification
TAP Technology Architecture Plan
TCCB Test Change Control Board
TEI Temporary Engineering Instruction
TMG Technology Manufacturing Group
TPS Technology Performance Specification
TTS Technology Target Specification
VDA Vendor Design Approval
VF Virtual factory
DOCUMENT NUMBER 99-9999 PAGE 8 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
new assembly technologies prior to their being transferred to ltCompanygt high-volume manufacturing (HVM) sites
ltBusiness Unitgt does not provide direct servicing to its customers and this is reflected in the reduced scope of ltBusiness Unitgtrsquos ISO 90012000-compliant quality management system and quality manual Likewise owing to the nature of its processes non-CPU (Central Processing Unit) activities and concept qualification (Path Finding) activities fall outside the scope of this quality manual
422 ltBusiness Unitgt vision Interconnecting silicon to the digital world
423 ltBusiness Unitgt mission statement Identify develop and deliver assembly packaging solutions to meet ltCompanygtrsquos business needs
424 ltBusiness Unitgt values ltBusiness Unitgtis guided by the following values
bull Uncompromised integrity and honesty We trust each other employ ltCompanygtrsquos Code of Conduct and disclose issues and risks fully
bull Assume ownership We own the problem and drive resolution and we find the right people to get it resolved
bull Speak with data We support our conclusions with data bull Be disciplined We hold effective meetings are on time and employ
systematic problem-solving methodology bull Open communication We explain what we know when we know it bull Make and meet commitments We base business goals on high-confidence
schedules identify stretch goals to challenge ourselves and do everything within reason to meet those schedules
bull Teamwork We contribute ideas to result in more options and better problem resolution we reallocate resources to maximize organization results and we work as one organization and to one agenda for the common good
bull Safety Safety is owned by everyone We proactively promote a safe and healthy environment
DOCUMENT NUMBER 99-9999 PAGE 9 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
43 Quality Management System Documentation
431 ltBusiness Unitgt quality management system This manual defines the ltBusiness Unitgtquality management system The quality management system consists of ltBusiness Unitgtrsquos quality manual procedural documentation and work instructions quality objectives and quality plans activities practices resources and quality records which together ensure that ltBusiness Unitgtrsquos deliverables conform to the requirements of the organization its customers and other interested parties
432 ltBusiness Unitgt documentation and documentation levels The ltBusiness Unitgtquality management system is documented in sufficient detail to ensure its effective operation and control of processes Procedural coverage varies depending on the type of activity the complexity of processes and their interactions and on the competence of personnel involved in carrying out the activity
The following table shows how ltBusiness Unitgtrsquos quality management system is documented Each level of documentation contains steadily increasing details about ltBusiness Unitgtrsquos quality operations and methods Documents that direct activity affecting ltBusiness Unitgtrsquos quality management system are placed under control
Level Documentation Type Describes
1 ltBusiness Unitgt Quality Manual
ltBusiness Unitgtrsquos quality management system its scope the interaction between the processes of the quality management system and the documented procedures established for the effective operation of that system
2 Procedural documentation
Responsibilities and governing procedures within the ltBusiness Unitgt quality system Samples include the following types of documents bull ltBusiness Unitgt operating policies and
procedures bull Functional group governing procedures
process specifications and business flow diagrams
DOCUMENT NUMBER 99-9999 PAGE 10 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Level Documentation Type Describes
3 Work instructions Steps to be taken within a specific job function to achieve quality and production plan results Samples include the following types of documents bull Process operational specifications bull Preventive maintenance specifications bull Local desktop procedures (LDCs) bull Best known methods (BKMs) bull Toolkits
433 Quality records ltBusiness Unitgt maintains quality records at each documentation level to demonstrate
bull Conformity to specified requirements bull Suitability adequacy and effective operation of the quality management
system
44 Quality Manual 441 Classification and control
ltBusiness Unitgtrsquos quality manual is classified as ltCompanygt Confidential and is a controlled document Control is exercised by Document Management Information Services (DMIS)
442 Distribution DMIS distributes controlled copies of the current revision of ltBusiness Unitgtrsquos quality manual to individuals and departments on request
Uncontrolled copies of ltBusiness Unitgtrsquos quality manual can be viewed and printed by accessing the following online resources
bull Documentum (WorkSpace SmartSpace Vspec) bull The ltBusiness Unitgt DMIS shared local repository Copies printed using these access modes are uncontrolled reference copies
Individuals with uncontrolled copies must take responsibility for verifying that they are in possession of the current revision of this quality manual They do this by contacting DMIS directly or by checking the controlled documents list on the ltBusiness Unitgt DMIS shared local repository or on the DMIS shared repository on the ltCompanygt intranet
DOCUMENT NUMBER 99-9999 PAGE 11 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
443 Review and revision ltBusiness Unitgt employees are encouraged to propose amendments additions and improvements to this quality manual through their supervisor or manager or directly to the Quality Systems Manager
Maintenance and revision of ltBusiness Unitgtrsquos quality manual are the responsibility of the ltBusiness Unitgt Quality Systems Manager The manual is reviewed at a minimum on an annual basis and as necessary to incorporate changes in business direction and continual improvement activities
444 Approval The ltBusiness Unitgt ISO Management Representative approves the release of ltBusiness Unitgtrsquos quality manual Other approvals may be required at the discretion of designated ltBusiness Unitgt management staff Records of the review and approval processes are maintained
45 Control of Documents ltBusiness Unitgt places documents that direct activity affecting its quality management system under strict approval controlled distribution and change control including to the extent applicable documents of external origin such as standards and customer documents
Authorized personnel review and approve controlled documents for adequacy prior to issue and a quality record is kept of this process When changes are required to existing documents designated functions are provided with pertinent information including recommended improvements and corrective or preventive action implementation upon which to base their review and approval The nature of the change and the current revision status are identified in the controlled document
After approval the relevant version of the document is distributed under controlled conditions to all locations where operations essential to the effective functioning of the quality system are performed Locations may be authorized distribution points electronic terminals or a central or local repository Members of the affected work group receive relevant training when systems processes or procedures are implemented or modified
ltBusiness Unitgt promptly removes obsolete (not current) controlled documents from all points of issue or use or otherwise assures against their unintended use Obsolete controlled documents retained for legal andor knowledge-preservation purposes are suitably identified
ltBusiness Unitgt uses several methods to maintain the current revision status of all ltBusiness Unitgt controlled documents To preclude anyonersquos using obsolete documents DMIS maintains a controlled documents list that is readily accessible to users of the ltBusiness Unitgt DMIS shared local repository and the DMIS shared repository located on ltCompanygtrsquos intranet In addition designated personnel who use non-DMIS controlled documents maintain records of the current revision status of their documents for example local desktop procedures best known methods and toolkits
DOCUMENT NUMBER 99-9999 PAGE 12 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
46 Control of Quality Records ltBusiness Unitgt maintains quality records to provide evidence of conformity to specified requirements and of the effective operation of the quality management system Pertinent quality records from subcontractors are elements of these data
In accordance with ltCompanygt guidelines and procedures ltBusiness Unitgt maintains quality records that
bull Are legible and readily identifiable to the productprocess involved bull Are retrievable bull Are protected against deterioration damage and loss bull Have established retention periods
Retention periods vary from record to record depending on statute or regulation trade practices projected business needs or specific customer requirements For longer storage periods quality records are stored off-site
Each functional work group maintains a master index that identifies records that support and substantiate all ltBusiness Unitgt quality-related activities The index specifies as a minimum the following
bull Name of quality record bull Medium (paper foils microfilm magnetic disk or tape optical disk photograph or a
combination thereof) bull Responsible group ensuring the integrity of the quality record bull Location where the quality record is maintained bull Retention period bull Disposition authority for the quality record
5 Management Responsibility 51 Management Commitment
ltBusiness Unitgt management staff is committed to the development implementation and improvement of ltBusiness Unitgtrsquos quality management system The quality management system rests on the following foundations
bull ltBusiness Unitgt management staff communicates to employees the importance of the quality management system to the continued success and effectiveness of the organization
bull ltBusiness Unitgt management staff and personnel are visibly and actively committed to a total quality system and to its continual improvement
bull ltBusiness Unitgt management staff continually assesses the quality management systemrsquos capability to fulfill customer requirements and expectations
bull ltBusiness Unitgt management staff ensures planning and allocation of necessary resources including the assignment of competent personnel
DOCUMENT NUMBER 99-9999 PAGE 13 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
bull ltBusiness Unitgt management staff defines responsibilities for personnel who perform work and verify activities affecting quality
bull Documented and controlled processes are implemented and maintained bull An effective corrective and preventive action program is implemented and maintained
52 Customer Focus ltBusiness Unitgt management staff with help from other ltCompanygt management teams ensures that customer requirements (ie needs and expectations) are determined converted into specific requirements related to the deliverable and fulfilled with the goal of enhancing customer satisfaction Methods used may include
bull Identifying potential customers bull Customer surveys bull Customer feedback bull Customer requests for product changes bull Market research bull Analysis of competitive products bull Benchmarking
53 Quality Policy 531 ltBusiness Unitgt quality policy
ltBusiness Unitgt is committed to continuous quality improvement of our products processes and people Quality is integrated into all aspects of our business and forms the foundation of customer satisfaction
532 ltCompanygt mission and quality value statements ltBusiness Unitgtrsquos quality policy is the driver for the quality system It is linked to ltBusiness Unitgtrsquos vision mission and values Together they support ltCompanygtrsquos mission statement
Do a great job for our customers employees and stockholders by being the preeminent building block supplier to the worldwide Internet economy
ltBusiness Unitgtrsquos quality policy vision mission and values are aligned with ltCompanygtrsquos value statement on quality
We strive to bull Achieve the highest standards of excellence bull Do the right things right bull Continuously learn develop and improve bull Take pride in our work
DOCUMENT NUMBER 99-9999 PAGE 14 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
533 Communicating the ltBusiness Unitgt quality management system to employees ltBusiness Unitgtrsquos quality policy vision mission and values as well as ltCompanygtrsquos mission and quality value are communicated throughout the organization by
bull Key personnel who are responsible for implementing ltBusiness Unitgtrsquos quality management system
bull Using various media including distribution of controlled documents the ltBusiness Unitgt newsletter bulletin board postings badge cards monthly update meetings (MUMs) quality-related training team briefings and the ltCompanygt intranet
54 Planning 541 Quality objectives
ltBusiness Unitgt management staff establishes measurable quality objectives and related requirements that are consistent with ltBusiness Unitgtrsquos quality policy and communicates them to relevant functions and levels within the organization using among other instruments
bull ltBusiness Unitgt Agenda The annual ltBusiness Unitgt Agenda lists objectives pertaining to the general quality system and continual improvement
bull Management by Planning (MBP) MBP objectives include objectives for increasing organizational effectiveness productivity and employee satisfaction
Other quality objectives include those for product and improving products and processes Together these quality objectives drive the quality management system planning process
542 Quality management system planning ltBusiness Unitgt management staff identifies and plans processes and resources required for the quality system and for achieving quality objectives Elements in the overall quality management system planning process include
bull Planning for the achievement of quality objectives and general quality system planning the results of which are manifested in ltBusiness Unitgtrsquos quality manual
bull Planning of product realization processes and product verification and validation activities
bull Design and development planning bull Planning of monitoring and measurement of products capability of processes
achievement of project objectives and customer satisfaction bull Planning for continual improvement
Quality planning also ensures that adequate and appropriate resources are identified and implemented throughout the organization
DOCUMENT NUMBER 99-9999 PAGE 15 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
The output of the quality management system planning process is documented in quality records Any changes that are introduced into the quality management system are conducted in a controlled manner in order to maintain the integrity of the system
55 Responsibility Authority and Communication 551 ltBusiness Unitgt quality management structure
ltBusiness Unitgt management staff is responsible for defining implementing and maintaining the ltBusiness Unitgt quality system This responsibility is delegated through the organization using structured lines of authority (see organizational chart) The structure
bull Integrates all activities that affect the quality of ltBusiness Unitgt processes and products into a single system
bull Facilitates reliable and continuous control over those activities bull Ensures that appropriate communication processes are established and that
communication takes place regarding the effectiveness of the quality management system
DOCUMENT NUMBER 99-9999 PAGE 16 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Important Departments identified in shaded boxes fall outside the scope of ltBusiness Unitgtrsquos ISO registration Departments connecting to the ltBusiness Unitgt organization using dashed lines are outside ltBusiness Unitgt but provide support functions
Finance
Director ltBusiness Unitgt
OrganizationalEffectiveness
Programs (OEP)
Assembly TechnologyArchitecture and
Pathfinding
Module Engineering Factory Operations
Roadmap andBusiness Process
Management (RBPM)
Platform Materialsand Enabling
Development (PMED)
Automation Non-CPU Packaging
Design ProcessDevelopment (DPD)
Human Resources Quality and Reliability(QampR)
Quality and ReliabilityEngineering Support
552 Deployment responsibilities of management ltBusiness Unitgt management staff acknowledges its responsibility for deploying ltBusiness Unitgtrsquos quality management system throughout the organization by
bull Defining and documenting ltBusiness Unitgtrsquos quality policy and quality objectives and ensuring that they are communicated and understood within the organization
bull Appointing a management representative with authority to ensure that the quality management system is effectively implemented and maintained
bull Establishing work roles and responsibilities bull Regularly reviewing the status and adequacy of ltBusiness Unitgtrsquos quality
management system bull Communicating to the organization the importance of meeting customer as well
as statutory and regulatory requirements
DOCUMENT NUMBER 99-9999 PAGE 17 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ltBusiness Unitgt management staff gives personnel performing quality functions sufficient responsibility and authority to
bull Identify and record problems relating to ltBusiness Unitgtrsquos deliverables bull Initiate action to prevent the occurrence of nonconformities relating to
ltBusiness Unitgtrsquos products processes and quality system bull Initiate recommend or provide solutions through designated channels bull Verify the implementation of solutions bull Control further processing delivery or installation of nonconforming product
until the deficiency or the unsatisfactory condition has been corrected
DOCUMENT NUMBER 99-9999 PAGE 18 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
553 Personnel responsible for quality implementation The responsibility authority and interrelationship of all personnel who manage perform and verify work are defined by procedures within the various departments and functional work groups in organizational charts and in Appendix 101 Key Organizational Responsibilities The responsibilities for the ltBusiness Unitgt Director and the ltBusiness Unitgt ISO Management Representative appear in the table below
This person is responsible and accountable for
ltBusiness Unitgt Director
bull Overall management of the business including ltBusiness Unitgtrsquos quality management system as defined in ltBusiness Unitgtrsquos quality manual
ltBusiness Unitgt ISO Management Representative
bull Reviewing ltBusiness Unitgtrsquos quality management system and reporting the findings to management staff
bull Maintaining the effectiveness of ltBusiness Unitgtrsquos quality management system by adapting it to fit changing circumstances
bull Ensuring that functional work groups are proactive when probable instances of nonconformity exist
bull Reporting to ltBusiness Unitgt management staff if resources are inadequate for maintaining an effective internal quality audit program
bull Maintaining contact with the Registering Authority bull Providing ltBusiness Unitgt management staff with
updates on the findings of quality audits and assessments and with progress reports on plans for corrective action that result from the findings of these audits and assessments
bull Ensuring the promotion of awareness of customer requirements throughout the organization
bull Performing the duties of a management representative as defined in ISO 90012000
56 Management Review 561 Frequency
ltBusiness Unitgt management staff periodically review the ltBusiness Unitgt quality management system to ensure its continuing suitability adequacy and effectiveness The reviews assess opportunities for improvement and the need to incorporate improvements in ltBusiness Unitgtrsquos quality management system including changing ltBusiness Unitgtrsquos quality policy and quality objectives The review occurs at least once a year but may occur more often based on the performance of the quality management system and business needs
DOCUMENT NUMBER 99-9999 PAGE 19 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
562 Review items Review items at any one meeting vary depending on importance frequency of meetings and whether the meetings are attended by ltBusiness Unitgt management staff or by another appropriate level of management ltBusiness Unitgt management staff use these meetings to address over the course of a year the following performance and improvement opportunities
bull Results of audits bull Customer feedback bull Process performance and product conformity bull Status of preventive and corrective action bull Follow-up actions from previous management reviews bull Planned changes that could affect the quality management system bull Recommendations for improvement
563 Review outcome The outcome of a review includes actions related to
bull Improvement of the effectiveness of the quality management system and its processes
bull Improvement of deliverables related to requirements bull Resource needs
Results of the reviews are recorded and required actions (ARs) are assigned to responsible parties for follow-up actions The status of ARs is tracked to ensure successful and timely completion
6 Resource Management ltBusiness Unitgt determines and provides the resources needed to
bull Implement and maintain the quality management system and continually improve its effectiveness
bull Enhance customer satisfaction
61 Assignment of Personnel Personnel performing work affecting ltBusiness Unitgt deliverables are deemed competent on the basis of their appropriate education skills experience and training Appropriate departments and functional work groups maintain records documenting employeesrsquo competencies
DOCUMENT NUMBER 99-9999 PAGE 20 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
62 Competence Awareness and Training 621 Commitment to training
ltBusiness Unitgt management staff is committed to employee training as a way of ensuring that personnel
bull Have the knowledge skills tools and techniques required to perform their jobs and initiate improvements and innovations
bull Understand the potential consequences of not following procedures bull Are aware of the relevance and importance of their activities and how they
contribute to the achievement of ltBusiness Unitgtrsquos quality objectives
This commitment to training extends to newly recruited personnel and personnel transferred to new assignments
622 Identifying competency needs and developing training schedules Each functional work group is responsible for
bull Determining the necessary competence for personnel performing work affecting deliverables by analyzing job requirements and an individualrsquos current qualifications and career development goals
bull Developing and regularly reviewing training plans and schedules bull Arranging training or taking other actions to satisfy competency needs of
personnel bull Ensuring that training or other actions continue to be appropriate throughout an
individualrsquos tenure in the work group
623 Technical training and evaluation A technical training group coordinates and facilitates the instruction of ltBusiness Unitgt personnel who require additional technical skills as required by ltBusiness Unitgt business and training needs Training may occur on the job in a formal classroom setting or off-site at a customerrsquos or supplierrsquos facility The training group regularly evaluates training activities to ensure that they are fulfilling the requirements of personnel and the needs of ltBusiness Unitgt
Individual functional groups also evaluate their training needs These needs may change because
bull An employee is reassigned promoted or assumes additional responsibilities bull A new employee is hired bull Customer requirements change bull A new structure system process or procedure is implemented bull A specific performance problem is identified
DOCUMENT NUMBER 99-9999 PAGE 21 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
624 Training records Personnel competency needs are documented in departmental andor individual employee training plans Qualified trainers and facilitators carry out the training Records of an individualrsquos training and qualifications (including copies of licenses and certifications as appropriate) are maintained
63 Infrastructure ltCompanygt provides the infrastructure ltBusiness Unitgt needs to achieve conformity to requirements for deliverables including
bull Buildings workspace and associated utilities bull Process equipment both hardware and software bull Supporting services such as transport facilities and information and communication
technology
Southwest Regional Site Materials and Services (SMS) provisions and maintains buildings workspace and associated utilities Specifically SMS
bull Installs qualifies operates and maintains process support facilities bull Monitors the performance of facilities support equipment associated with product
manufacturing bull Provides preventive and corrective maintenance of facilities support and monitoring
equipment
64 Work Environment ltBusiness Unitgt management staff with support from ltCompanygt Site Environmental Health and Safety (EHS) is committed to providing a suitable work environment
The following human factors affect the work environment
bull Creative work methodologies such as telecommuting bull Opportunities for professional and personal development through programs such as
ERSA (Employee Relations Self-Assessment) bull Opportunities for greater involvement within ltBusiness Unitgt and outside in the
community through programs such as ltCompanygtrsquos Itrsquos a Great Place to Work bull Ergonomics bull Workplace location bull Safety rules and guidance bull Use of protective equipment
DOCUMENT NUMBER 99-9999 PAGE 22 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
The following physical factors affect the work environment
bull Cleanliness bull Hazardous substances and situations bull Air flow temperature humidity and pollution bull Lighting bull Noise and vibration
7 Product Realization ltBusiness Unitgtrsquos manufacturing packaging technology development consists of five phases associated activities and ldquoRevrdquo (Revision) levels
bull Path Finding Assembly and test and silicon technology optimization begins during this phase Silicon and packaging technology roadmaps are synchronized and the strategic assembly technology direction is determined The Technology Architecture Plan (TAP) is published
bull Definition The packaging technology envelope is defined and aligned with business and product needs during this phase The product is formally added to the ltBusiness Unitgt roadmap and the product Package Design Requirements Document (PDRD) is initiated Among the controlled documents that are released are the Product Divisionrsquos Package Product Requirements Document (PRD) the initial Technology Target Specification (TTS) which defines the requirements for a package technology the initial design rules and the initial Technology Performance Specifications (TPSs)
bull Discovery The assembly and test process materials piece-parts and equipment are designed to satisfy the packaging technology envelope lead product requirements and design rules during this phase A Plan of Record (POR) baseline process is established
bull Development The baseline process is defined During this phase the focus is on manufacturing stability and capability and the analysis of data related to manufacturability yield and reliability as well as EHS (environmental health and safety) data related to equipment materials and waste streams Process specifications are written and change control is implemented
bull Deployment Revenue product begins to ship and the factory ramps to high-volume manufacturing during this phase which is normally defined as the period from Technical Certification to Factory Certification or High-Volume Manufacturing (HVM) Certification (When Simultaneous Technical Certification [STC] methodology is employed Technical Certification and HVM Certification occur simultaneously) Continual focus is on yield and manufacturability improvements The Development Manufacturing Line transfers the process to the production factory
DOCUMENT NUMBER 99-9999 PAGE 23 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
The following figure represents the five phases of ltBusiness Unitgtrsquos manufacturing packaging technology development that are described in the preceding paragraphs The figure also defines the scope of ltBusiness Unitgtrsquos ISO 90012000 certification The scope starts with the initial publication of the Technology Target Specification and ends with High-Volume Manufacturing Certification when the packaging process has been duplicated in the receiving factory and the factory assumes responsibility for running and sustaining the process
Path-Finding Definition Discovery Development Deployment
TechnologyTargetSpecification
High-VolumeManufacturing
Certification
TechnologyCertification
Plan ofRecordand
Non-CPU Scope of ISO Certification
71 Planning of Product Realization 711 Creating product-specific quality plans
ltBusiness Unitgt creates product-specific quality plans for product realization processes and for product verification and validation activities These plans are consistent with the other requirements of ltBusiness Unitgtrsquos quality management system
In creating product-specific quality plans ltBusiness Unitgt determines
bull Quality objectives and requirements for the deliverable bull The need to establish processes documents and provide resources specific to
the deliverable bull Required verification validation monitoring inspection and test activities
specific to the deliverable bull Product acceptance criteria bull Records needed to provide evidence that the realization processes and resulting
deliverable fulfill requirements
712 Quality plan documentation ltBusiness Unitgt documents its plans for realization processes and for verification and validation activities in product drawings and specifications material or process flow diagrams process flowcharts setup sheets verification and validation reports work orders lot travelers inspection and test procedures and similar documents that define the manner of production and specify the inspection and test programs for given products Collectively these documents comprise the product-specific quality plan
DOCUMENT NUMBER 99-9999 PAGE 24 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
72 Customer-Related Processes 721 Determination of requirements related to deliverables
ltBusiness Unitgt does not identify requirements initiated by external customers rather a corporate organization determines them in accordance with documented procedures The procedures ensure that the following items are determined
bull Requirements specified by the customer including requirements for delivery If customer requirements differ from standard ltCompanygt products a corporate mediator resolves the differences
bull Requirements and technologies not stated by the customer but necessary for specified use or application
bull Statutory and regulatory requirements related to the product bull Any additional requirements determined by corporate
These requirements are communicated to ltCompanygt divisions fabrication sites and subsequently ltBusiness Unitgt
Requirements may also be initiated by internal customers who want to have ltBusiness Unitgtrsquos processes applied to their design concepts Design concepts are systematically analyzed to identify customer requirements
722 Review of requirements related to deliverables ltBusiness Unitgt reviews requirements related to deliverables prior to the commitment to supply deliverables to customers The review process ensures that
bull Product and technology requirements are understood bull Requirements differing from those previously expressed are resolved bull Requirements are confirmed before acceptance bull ltBusiness Unitgt can meet the defined requirements
Review results and action items are maintained
Requirements for deliverables are defined in terms of frequency power die size device speed volumes delivery dates and other factors They are communicated to responsible departments and functional work groups within ltBusiness Unitgt using various methods including
bull Technology Target Specifications bull Module Target Specifications (MTSs) bull Design rules bull Technology Performance Specifications (TPSs) bull Equipment specifications bull Material specifications
DOCUMENT NUMBER 99-9999 PAGE 25 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
bull Package Design Requirements Documents (PDRDs) bull Bills of Materials (BOMs) bull Plan It bull Meeting minutes bull Scientific record books
When requirements for deliverables change ltBusiness Unitgt ensures that the relevant documents are amended and that relevant personnel are made aware of the changes
723 Customer communication ltBusiness Unitgt has implemented effective processes for communicating with its customers These customers may be other ltCompanygt organizations Communications include but are not limited to the following
bull Product information bull Inquiries bull Order handling bull Customer feedback
73 Design and Development 731 Design and development planning
ltBusiness Unitgt plans and controls design and development of its products Planning activities determine
bull Design and development stages bull Review verification and validation that are appropriate to each design and
development stage bull Responsibilities and authorities for design and development
ltBusiness Unitgt manages interfaces between different groups involved in design and development to ensure effective communication Planning output is updated as the design and development progresses
732 Design and development inputs ltBusiness Unitgt ensures that inputs relating to requirements for deliverables are determined and records maintained Inputs may include
bull Functional and performance requirements bull Applicable statutory and regulatory requirements bull Where applicable information derived from previous similar designs bull Other requirements essential for design and development
Qualified personnel review the requirements for adequacy and completeness and resolve any issues
DOCUMENT NUMBER 99-9999 PAGE 26 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
733 Design and development outputs ltBusiness Unitgt ensures that the outputs of design and development are in a format suitable to manufacturing and capable of verification against design and development input These outputs generally consist of
bull PDRDs bull Design rules bull iTech files bull Design library bull Vendor Design Approval (VDA) bull SPEED BOM specification bull Netlistpin map
The outputs of design and development (baseline) are approved prior to release to ensure that they
bull Meet input requirements for design and development bull Provide appropriate information for purchasing and production operations bull Contain or reference product acceptance criteria bull Specify the characteristics of the product that are essential for its safe and
proper use
734 Design and development review At suitable stages individuals involved with product design and development meet to
bull Evaluate the ability of the results of design and development to fulfill requirements
bull Identify any problems and propose necessary actions
Review results and action items are maintained
735 Design and development verification Design and development verification is the process by which individuals involved with design and development demonstrate that outputs have satisfied the design and development input requirements Verification provides a preliminary assessment of the packagersquos manufacturability
ltBusiness Unitgt has documented procedures that establish the points at which verification activities are performed Verification records and action items are maintained
736 Design and development validation Design and development validation is the process by which individuals involved with product design and development demonstrate that the resulting product is capable of fulfilling the requirements for the specified use or application
DOCUMENT NUMBER 99-9999 PAGE 27 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ltBusiness Unitgt has documented procedures that establish when in the design and development process validation is performed Validation records and action items are maintained
737 Control of design and development changes Authorized ltBusiness Unitgt personnel identify document review and approve all design and development changes before implementation Records of the results of the change review and action items are maintained
74 Purchasing Purchases and services that impact the quality of products delivered to ltBusiness Unitgt customers are strictly controlled The type and extent of control applied to the supplier and the purchased product are dependent on the effect of the purchased product on subsequent product realization or the final product Controls are exercised by departments inside and outside ltBusiness Unitgt depending on the purchased product or service
741 Purchasing process ltBusiness Unitgt controls its purchasing processes to ensure that direct and indirect materials
bull Conform to requirements bull Reach manufacturing without interruption bull Are procured from approved suppliers
The responsible commodity management team evaluates and selects suppliers on the basis of their ability to meet ltBusiness Unitgtrsquos requirements including as applicable having a quality management system and meeting any stated product- or service-specific quality assurance requirements
The responsible commodity team performs subsequent reevaluations at prescribed intervals using methods including but not limited to those in the following list
bull A formal assessment process of the supplierrsquos capability to supply products andor services
bull Analysis of data in relation to key parameters for example delivery performance and material rejects
bull Feedback received bull Evaluation at the time of subcontract renewal
Evaluation records and action items arising from the evaluation are maintained
DOCUMENT NUMBER 99-9999 PAGE 28 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
742 Purchasing information ltBusiness Unitgt ensures that its purchasing documents are approved prior to submitting them to the supplier During the approval process information relating to the particular purchase is checked for accuracy and adequacy of the specified requirements Purchasing information may include
bull Drawings bull Specifications bull References to part numbers and descriptions bull Requirements for approval of product procedures processes and equipment bull Requirements for qualification of personnel bull Verification arrangements at the supplierrsquos premises and method of product
release bull Supplier quality management system requirements
ltBusiness Unitgt maintains records of all its purchasing documents
743 Verification of purchased product ltBusiness Unitgt has established and implemented inspection and other activities necessary for ensuring that purchased product meets specified purchase requirements
When the applicable contract with the supplier allows ltBusiness Unitgtrsquos representatives may audit the supplierrsquos premises Also when specified under contract and allowable under the contract with ltBusiness Unitgtrsquos suppliers ltBusiness Unitgtrsquos customers or their representatives will be afforded the opportunity to visit the supplierrsquos premises to perform verification
75 Production Provision 751 Control of production operations
ltBusiness Unitgt plans and carries out production operations under controlled conditions Controlled conditions include as applicable
bull Availability of information that describes the characteristics of the product bull Availability of work instructions at points of use bull Use of suitable equipment bull Availability and use of measuring and monitoring devices bull Implementation of monitoring and measurement activities bull Implementation of release delivery and any applicable post-delivery activities
7511 Control of processes and equipment The processes and equipment used to produce new package technology are initially qualified under controlled conditions Platform managers define the transfer requirements for high-volume manufacturing
DOCUMENT NUMBER 99-9999 PAGE 29 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
The methods used to qualify equipment purchased to support increasing product demand are described in procurement specifications andor contracts Additional equipment characterization requirements are defined in Change Control Board (CCB) documents
7512 Process sequence and recipes The procedures and recipes for each process step are documented in controlled documents which typically include the following
bull Individual process operating specifications bull Bills of materials (BOMs) bull Basic product specifications (BPSs) bull Special customer specifications (S-specs) bull Online Summary of Electrical Test (OSET)
The correct production sequences are controlled and planned using WorkStream Information contained in WorkStream includes the product routes operation numbers processing data and other information necessary to support the manufacturing process The progress of a product or group of products through a production route is controlled and monitored in WorkStream WorkStream is accessible using computer terminals located throughout the factory
7513 Process change controlprocess improvement Changes to continually improve qualified processes testing equipment or indirect and direct materials are documented and controlled by the appropriate CCB To maintain the integrity of the process ltBusiness Unitgt verifies the resulting output to ensure that the instituted change has the desired effect
7514 Statistical process control Where appropriate statistical process control (SPC) is used on key process parameters and quality characteristics Response flow checklists (RFCs) to correct out-of-control conditions are used where appropriate The details of the SPC system and other monitors are documented in individual process specifications
752 Validation of processes for production Validation of processes for production demonstrates the ability of processes to achieve planned results At appropriate intervals in the realization process ltBusiness Unitgt validates processes where
bull Subsequent monitoring or measurement cannot verify the resulting output bull Deficiencies in the product may become apparent only after the product is in
use
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IF PRINTED ndash REFERENCE COPY
ltBusiness Unitgt validation arrangements of these processes include as applicable
bull Defined criteria for review and approval of the processes bull Approval of equipment and qualification of personnel bull Use of specific methods and procedures bull Records requirements bull Revalidation
753 Identification and traceability ltBusiness Unitgt identifies where appropriate the product by suitable means throughout product realization and it identifies the product status with respect to monitoring and measurement requirements as described below
7531 Identification and traceability control ltBusiness Unitgt maintains product identification and traceability throughout product realization using a combination of the following methods
bull Physical segregation bull Fab lot number bull Lot travelers (Assembly Test Process Orders [ATPOs] or Finish Process
Orders [FPOs]) bull WorkStream routes bull Product package marking bull Substrate Lot Identifiers (SLIs)
The automated shop floor control system WorkStream controls product routing and traceability WorkStream routes are programmed to prevent product from being moved to a future operation until all processing and data collection at the current operation are complete This control process applies to production lots nonstandard flow products which are processed using specialized routes and die sales which are normal product processed through a partial assembly route in accordance with customer request WorkStream can be used to trace lots currently in the factory to a specific location or operation in the factory Records pertaining to lot processing (ATPOFPO) are retained
Production lots are physically segregated from each other through the use of approved carts A lot is carried on a designated cart (or carts) and the cart carries only one lot to maintain traceability and lot integrity
7532 Monitoring and measurement status Lot travelers (ATPOs and FPOs) and WorkStream are used to indicate the status of product within the overall process flow Manufacturing personnel record the measurement and monitoring status of each lot on the appropriate traveler and enter the data into WorkStream
DOCUMENT NUMBER 99-9999 PAGE 31 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Product that has been inspected and has passed the defined quality criteria is moved to the next operation Rejected product is physically separated from acceptable product whenever possible If physical separation is not yet possible the rejected product is clearly identified as reject product and disposed of according to the governing procedure Product that has been placed on hold for production-related problems is identified as ldquoon holdrdquo and cannot be processed further until its disposition is determined
754 Customer property ltBusiness Unitgt identifies verifies and protects property and other assets owned by customers and other interested parties while the property is under its control Such property may be provided for use or incorporation into an ltBusiness Unitgt deliverable
Property that is lost damaged or does not meet specification is reported to the customer and records are maintained
755 Preservation of product ltBusiness Unitgt has processes that preserve conformity of product and constituent product parts during internal processing and delivery to the intended destination ltBusiness Unitgt personnel are responsible for handling product inside the factory and for delivery to the Arizona Distribution Center (ADC) ADC is responsible for packaging and handling of finished product
Southwest Regional Site Materials and Services monitors direct materials from point of receipt through storage until it is issued to ltBusiness Unitgt manufacturing Supplier packaging is maintained as long as possible to ensure proper handling and storage Perishable material is coded with expiration dates Indirect materials are coded with part numbers and revision levels to ensure that correct revision level materials are being used in manufacturing
ltBusiness Unitgt product is assembled under appropriate environmental control to prevent contamination deterioration and damage from electrostatic discharge Use of automated process equipment and associated carriers minimizes the potential for damage due to material handling
ltBusiness Unitgt packaging and shipping standards conform to corporate drawing specifications Packaging supplies are procured through corporate-contracted suppliers
76 Control of Monitoring and Measuring Devices 761 Introduction
ltBusiness Unitgtrsquos processes ensure that monitoring and measurement activities are carried out in a manner that is consistent with monitoring and measurement requirements
ltBusiness Unitgt controls calibrates and maintains monitoring and measuring devices needed to provide evidence of conformity of product to determined
DOCUMENT NUMBER 99-9999 PAGE 32 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
requirements Manufacturing and support organizations deliver to the Site Calibration Standards Lab measuring equipment that either needs adjustment or is due for calibration on or before the calibration due date Every organization that comes into contact with measuring equipment has procedures to protect the equipment from damage and deterioration during handling maintenance and storage
Monitoring and measuring devices subject to calibration include but are not limited to
bull Measurement and test equipment (MampTE) bull Analytical in-process inspection equipment bull Final test equipment bull Computer software used in the monitoring and measurement of specified
requirements
ltBusiness Unitgt preventive maintenance and calibration procedures also apply to monitoring and measuring devices used by suppliers in the Supplier Support Program (SSP) and by other contractors who actively support the factory
762 Calibration safeguards identification status and records ltBusiness Unitgt safeguards measuring equipment from adjustments that would invalidate measurement results Measuring equipment subject to calibration control is uniquely identified Calibration frequency is documented and controlled by the Calibration Scheduling System or other appropriate system Records and results of calibration and maintenance performed on each piece of equipment are maintained as specified by the supporting group and factory requirements Calibration status appears on a sticker or label affixed to the equipment or in a readily accessible database or record
763 Calibration methods When performing calibration qualified ltBusiness Unitgt personnel use procedures that identify the measurements to be made the accuracies required and the calibration settings The measuring equipment used is capable of the precision and accuracy requirements and the uncertainty of each measurement within specified limits
Measuring equipment is calibrated or verified at specified intervals or prior to use as applicable against measurement standards traceable to international or national measurement standards Where no such standards exist the basis used for calibration or verification is recorded
764 Corrective action ltBusiness Unitgt initiates appropriate action if measuring equipment is found to be out of tolerance or in an overdue condition Appropriate action may include but is not limited to frequency validity and product risk reviews as described below Records of the results of action taken are maintained and reviewed
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IF PRINTED ndash REFERENCE COPY
7641 Out-of-tolerance equipment for userowner and calibrating departments When measuring equipment is found in an out-of-tolerance condition the using department is notified The notification includes but is not be limited to all associated measurement data Departments notified of an out-of-tolerance device evaluate the impact and possible acceptance of nonconforming product or services by performing a Disposition Review Board (DRB) The Quality Systems Engineer generates the DRB in SPEED
Important No DRB is required if an out-of-tolerance condition occurs during initial (first) equipment calibration performed by the Site Calibration Standards Lab
7642 Overdue equipment for userowner and calibrating departments When measuring equipment is found in an overdue condition the using department is notified The notification includes but is not limited to all associated scheduling data Departments notified of an overdue device evaluate the impact by performing a Process Trouble Report (PTR) The Quality Systems Engineer generates the PTR in SPEED
8 Measurement Analysis and Improvement 81 Planning Monitoring Measurement and Improvement Activities
ltBusiness Unitgt plans and implements the monitoring measurement analysis and improvement processes needed to
bull Demonstrate conformity of processes and product bull Ensure conformity of the quality management system bull Continually improve the effectiveness of the quality management system
ltBusiness Unitgt establishes the applicable methods including statistical techniques and the specific equipment used for measuring processes and products
DOCUMENT NUMBER 99-9999 PAGE 34 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
82 Monitoring and Measurement 821 Customer satisfaction
ltBusiness Unitgt gathers analyzes and monitors information relating to customer perception of ltBusiness Unitgtrsquos performance ltBusiness Unitgt uses the sources of customer satisfaction information to determine if the organization is meeting the needs and expectations of ltBusiness Unitgtrsquos customers Results are reported to the ltBusiness Unitgt management staff as part of the management review process and records and action items are maintained
822 Internal and external audits ltBusiness Unitgt conducts internal audits at planned intervals in all areas of the organization where the quality of deliverables to the customer is affected ltBusiness Unitgt also facilitates second-party audits from Corporate Quality Assessment and third-party audits from the Registering Authority These audits
bull Verify compliance of the quality management system to product realization plans the requirements of ISO 90012000 and internal specifications as appropriate and the quality management system requirements established by ltBusiness Unitgt
bull Determine whether the quality management system has been effectively implemented and maintained
bull Help drive continual improvement throughout ltBusiness Unitgt
8221 Quality audit implementation Quality system audits are the defined responsibility of the Quality Systems Department Audits are
bull Carried out annually or as needed in line with documented procedures and responsibilities Audit frequency is based on business needs andor maturity system
bull Performed in a manner that ensures objectivity and impartiality of the audit process Auditors do not audit their own work
bull Defined planned and scheduled on the basis of the status and importance of the activities and areas to be audited as well as on the results of previous audits
In addition to internal audits the manufacturing floor performs self-audits annually or as needed
8222 Audit results follow-up and records The results of audits are formally recorded along with timely correctivepreventive action and the time frame agreed on by personnel having responsibility in the areas audited The effectiveness of the correctiveprevention action is reviewed as needed with personnel independent from the audited areas either during a subsequently scheduled audit or randomly
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IF PRINTED ndash REFERENCE COPY
The status and effectiveness of corrective and preventive actions as well as audit results and trends are assessed and reviewed as part of the management review process
8223 Continual improvement Audit and assessment results are analyzed to identify root causes of problems Organization-wide issues are identified and presented to management The approach ensures the continual improvement of the quality management system while it mitigates the recurrence of problems and nonconformities
823 Monitoring and measurement of processes At pertinent stages of the realization process ltBusiness Unitgt monitors and where applicable measures the performance of its processes Records and action items are maintained
Measures of process performance that may be incorporated into various realization processes include the following indicators
bull Capability bull Cost allocation and reduction bull Cycle time or throughput bull Measurable aspects of dependability bull Yield bull Effectiveness and efficiency of people bull Reaction time bull Utilization of technologies bull Waste reduction
824 Monitoring and measurement of deliverables
At pertinent stages of the realization process ltBusiness Unitgt monitors and where applicable measures product characteristics Verification (inspection) records and the test history of each production lot are maintained in WorkStream Records are also maintained as specified by the relevant documentation including the name of the person authorizing release of the deliverable
83 Control of Nonconforming Product ltBusiness Unitgt ensures that nonconforming product is identified and controlled to prevent its unintended use or delivery Nonconforming data are collected and analyzed and records and action items are maintained
831 Disposition Review Board A DRB is convened to confirm that questionable product is normal or indistinguishable from normal and to determine the disposition of such product A
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IF PRINTED ndash REFERENCE COPY
DRB is required when routine dispositioning procedures do not specify the appropriate disposition
832 Material Review Board A Material Review Board (MRB) is convened to evaluate the shipment of nonconforming product Nonconforming product is shipped only with the consent of a Quality and Reliability (QampR) engineer the customer andor Product Division
84 Analysis of Data ltBusiness Unitgt identifies collects and analyzes appropriate data to
bull Demonstrate the effectiveness of the quality management system bull Evaluate improvement and performance opportunities
85 Improvement 851 Continual improvement
ltBusiness Unitgt plans and manages the processes necessary for the continual improvement of its quality management system
852 Corrective and preventive actions ltBusiness Unitgt documents and follows processes that review nonconforming product and evaluates the need for correction and preventive actions The results of corrective and preventive actions taken are recorded and reviewed
Examples of ltBusiness Unitgt processes that may initiate corrective and preventive actions are
bull Management review of quality systems bull Internal and external audits and self-audits bull Incoming material quality control inspections bull Dispositioning of nonconforming product including DRBs and MRBs bull Yield review and low-yield analysis bull Customer feedback including Functional Analysis Correlation Requests
(FACRs) bull External Administrative Customers Issues (EACIs) bull Customer Quality Incident Report (CQIR)
853 Customer feedback system ltBusiness Unitgt sometimes receives feedback from ltCompanygtrsquos customers (through the ltCompanygt Quality Support Center) in the form of FACRs and EACIs ltCompanygtrsquos Customer Quality Engineers may raise awareness of certain high-impact issues by generating a CQIR
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IF PRINTED ndash REFERENCE COPY
854 Corrective action tracking The coordinatorowner for each process that is part of the formal corrective-preventive action system is responsible for tracking corrective and preventive actions
855 Correctivepreventive action implementation Implementation of corrective and preventive actions is prioritized as necessary based on factory requirements and customer expectations Corrective and preventive actions that require process changes are reviewed and approved for implementation by the appropriate Process Change Control Board (PCCB) The results of actions taken are recorded
856 Correctivepreventive action escalation Any issues identified within the formal correctivepreventive action system that require escalation due to priority risk or resourcing may be escalated using any of the following people or systems
bull Platform manager bull Department manager bull Manufacturing shift manager bull Quality and Reliability Manager bull ISO Management Representative bull Management review process bull Other communication forums as appropriate
9 Revision History
Rev Date Description Initiator
08 101298 Renew spec without content changes ltNamegt
09 2599 Complete rewrite reformat to comply with governing spec 7-section formatting
ltNamegt
10 4299 CN ndash To comply with ISO audit finding in development of a more robust and closed loop system for dealing with out-of-tolerance and overdue measurement and test equipment that require calibration from the site(s) Standard Calibration Lab
ltNamegt
11 52699 CN ndash Clarify when a DRB should not occur ltNamegt
12 021400 CN ndash Rewrite ltNamegt
13 101300 Complete rewrite using new template to comply with ISO 90012000
ltNamegt
DOCUMENT NUMBER 99-9999 PAGE 38 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 101 Key Organizational Responsibilities
The responsibility authority and interrelationship of all personnel who manage perform and verify work are defined in organizational charts by procedures within the various organizations focus areas and functional work groups and in the following matrix
Important
bull Refer to 553 for a description of the responsibilities assigned to the ltBusiness Unitgt Director and the ltBusiness Unitgt ISO Management Representative
bull Organizations and focus areas in rows bordered by dashed lines are outside ltBusiness Unitgt but provide specified support functions
Organization Focus Areas
Roadmap and Business Process Management (RBPM)
bull Product and Technology Integration bull CPU Packaging and Enabling Roadmaps bull Technology Assessments and Communications bull Package Technology Management and Capability Roadmaps
Design Process Development (DPD)
bull Design Tool Development bull ThermalMechanical Tools and Analysis bull Electrical Modeling and Analysis bull Mechanical Design and Integration bull Package Design and Integration bull Design Processes
Platform Materials and Enabling Development (PMED)
bull Platform Integration bull Materials bull Enabling bull Substrate Assembly Subcontractors
Module Engineering bull Process Engineering bull Process Change Control Board
DOCUMENT NUMBER 99-9999 PAGE 39 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Organization Focus Areas
Automation bull Equipment Integration bull Engineering Analysis bull Shop Floor Control bull Infrastructure bull Planning and Logistics Group (PLG) bull Test Automation bull Change Requests bull Change Control Board bull MDT bull Operations
Factory Operations bull Manufacturing bull Manufacturing Systems bull Industrial Engineering bull Build Logistics
Organizational Effectiveness Programs
bull Organizational Development bull Salaried Non-ExemptExemptFirst Line Management (FLM)
Development bull Mentoring bull Embedded Staffing and Sourcing bull Statistical Applications bull Factory Support bull Peer Training Systems bull Business Practices bull Safety bull Employee Relations Self-Assessment (ERSA) bull Quality Systems Audit bull Document Management Information Services bull Learning Technologies Integration and Validation
Quality and Reliability (QampR)
bull Platform and Enabling Quality and Reliability Engineering (QRE)
bull Materials Analysis bull Failure Analysis bull Fault Isolation bull Product QRE bull Customer and Sustaining Engineering
Quality and Reliability Engineering Support
bull Product reliability stress bull Preventive maintenance and calibration of equipment and
tools
DOCUMENT NUMBER 99-9999 PAGE 40 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Organization Focus Areas
Product Engineering
bull Product sample and early revenue requirements management bull Primary interface to Product Division bull Division to Virtual Factory coordination bull Product silicon test software (Test Change Control Board
Component test Burn-in PC Platform Validation) Southwest Regional Site Materials and Services (SMS)
bull Process support facilities bull Facilities support equipment bull Preventive and corrective maintenance of facilities support
and monitoring equipment
DOCUMENT NUMBER 99-9999 PAGE 41 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 102 ISO 90012000ltBusiness Unitgt Quality Manual Matrix
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
12 Application 421 551 7
4 Quality management system 1 41 General requirements 1 42 Documentation requirements 43 421 General 43 422 Quality manual 43 44
423 Control of documents 432 44 45 46
424 Control of quality records 3 433 444 45 46 563 61 624 711 722 734 735 736 737 741 742 752 762 764 82 852 855
5 Management responsibility 5 51 Management commitment 51 553 56 6 101
52 Customer focus 52 72
53 Quality policy 53 552 561
54 Planning 54 541 Quality objectives 541 542
542 Quality management system planning 46 542 6 71 731 81 851
55 Responsibility authority and communication 55 551 Responsibility and authority 531 541 551 552 553 56
101 552 Management representative 553 553 Internal communication 533 553 62 101 56 Management review 56 561 General 443 542 561 562 Review input 562 821 8222 852 856
lowastlowastlowastlowast Boldface = Strong relationship between the ltBusiness Unitgt Quality Manual and the ISO 90012000 clause
DOCUMENT NUMBER 99-9999 PAGE 42 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
563 Review output 563 46
6 Resource management 6 61 Provision of resources 51 6 62 Human resources 61 62
621 General 51 61 62
622 Competence awareness and training 46 62
63 Infrastructure 63 64 Work environment 64 7 Product realization 7 71 Planning of product realization 542 46 6 71 722 733 735
736 81
72 Customer-related processes 72 721 Determination of requirements related to
the product
52 721
722 Review of requirements related to the product
46 722
723 Customer communication 723 853
73 Design and development 73 731 Design and development planning 542 731 732 Design and development inputs 46 732 733 Design and development outputs 733 75
734 Design and development review 46 734
735 Design and development verification 46 735 736 Design and development validation 46 736 737 Control of design and development
changes
46 737
74 Purchasing 74 741 Purchasing process 46 741 84
742 Purchasing information 46 742 743 Verification of purchased product 743 75 Production and service provision 75
DOCUMENT NUMBER 99-9999 PAGE 43 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
751 Control of production and service provision
751
752 Validation of processes for production and service provision
46 623 752
753 Identification and traceability 46 753 83
754 Customer property 754 755 Preservation of product 755 76 Control of monitoring and measuring devices 46 721 76 83
8 Measurement analysis and improvement 8 81 General 542 71 81 82
82 Monitoring and measurement 82 821 Customer satisfaction 562 821 853
822 Internal audit 46 562 822 84 851
823 Monitoring and measurement of processes
46 823 84
824 Monitoring and measurement of product 46 824 83 84 83 Control of nonconforming product 83 84
84 Analysis of data 562 741 821 8223 823 824 83 84
85 Improvement 85 851 Continual improvement 531 54 56 8223 84 851
852
852 Corrective action 46 764 85
853 Preventive action 46 85
DOCUMENT NUMBER 99-9999 PAGE 44 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 103 ltBusiness Unitgt Quality ManualQuality Management System Documentation
Matrix The table below lists the sections by number and title of the ltBusiness Unitgt Quality Manual along with the applicable quality management system documentation associated with the quality manual (QM) sections
Sec QM Section Title Quality Management System Documentation
1 Purpose
2 Scope
3 Applicable Documents
4 General 41 Definitions 99-9999 ltBusiness Unitgt Quality Manual 42 ltBusiness Unitgt
Profile NA
43 Quality Management System Documentation
99-9999 ltBusiness Unitgt Quality Manual 99-9999 Departmental Document Control Policies and
Procedures 44 Quality Manual 99-9999 ltBusiness Unitgt Quality Manual
99-9999 Distribution of Controlled Documents 99-9999 DMIS ldquoltCompanygt Confidentialrdquo Requirements
45 Control of Documents
99-9999 Document Management Information Services Governing Spec for 99-XXXX SECC Documents
99-9999 Document Management Information Services Policies and Procedures for ltBusiness Unitgt Series Specifications
99-9999 Departmental Document Control Policies and Procedures
99-9999 Distribution of Controlled Documents 99-9999 DMIS ldquoltCompanygt Confidentialrdquo Requirements
46 Control of Quality Records
99-9999 Virtual Factory Quality Records Retention PoliciesProcedures
5 Management Responsibility 51 Management
Commitment 99-9999 Departmental Document Control Policies and
Procedures 52 Customer Focus 53 Quality Policy 99-9999 ltBusiness Unitgt Quality Manual 54 Planning
DOCUMENT NUMBER 99-9999 PAGE 45 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
55 Responsibility Authority and Communication
99-9999 ltBusiness Unitgt Quality Manual
56 Management Review 99-9999 ltBusiness Unitgt Management Review Policy and Procedure
6 Resource Management 61 Assignment of
Personnel
62 Competence Awareness and Training
99-9999 Training Guidelines and Procedures for ltBusiness Unitgt
New Hire Orientation Documentation 63 Infrastructure 64 Work Environment ltBusiness Unitgt Manufacturing Safety Handbook
Office Safety Handbook
7 Product Realization 71 Planning of Product
Realization
72 Customer-Related Processes
99-9999 Change Management Specification Plan It Manual
73 Design and Development
99-9999 AssemblyTest CCB Policies and Procedures 99-9999 Change Management Specification 99-9999 DPD Department Operations Process 99-9999 Software Development Process 99-9999 Product Design Integration Process 99-9999 Enabling Design Process 99-9999 Technology Design Integration Process 99-9999 Design Validation Process 99-9999 Product Package Design Requirements Document
(PDRD) Process Applicable design rules Applicable library standards
74 Purchasing ltBusiness Unitgt Materials Desktop Procedures
DOCUMENT NUMBER 99-9999 PAGE 46 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
75 Production Provision 99-9999 Procurement specification for (Commodity) Materials 99-9999 ltBusiness Unitgt ESD Requirements 99-9999 AssemblyTest CCB Policies and Procedures 99-9999 Traceability and Bottomside Marking Requirements 99-9999 Standard Lot Numbering Specification 99-9999 Virtual Factory Quality Records Retention
PoliciesProcedures 99-9999 Chandler AZ Site Environmental Controls
Specification 99-9999 Unit Integrity Reject Management Specification 99-9999 C4OLGA Traceability Requirements 99-9999 WorkStream Policies and Procedures for C4 OLGA and
FC-PGA 99-9999 C4FC-PGA Class 10000 Cleanroom Protocol Guideline 99-9999 C4FC-PGA Class 100000 Cleanroom Protocol
Guideline 99-9999 OLGA1 OLGA2 INT2 FC-PGA VF and MCM On-
HoldOff-Hold System Procedure 99-9999 Pack Procedure Applicable process operating and other specifications AzLO Desktop Operating Procedures Handling and storage procedures documented in individual specifications Online Summary of Electrical Test (OSET) Product build kits
76 Control of Monitoring and Measuring Devices
99-9999 Arizona Standards Lab Calibration Procedures 99-9999 Measuring Equipment and Calibration Policy 99-9999 Virtual Factory AssemblyTest Manufacturing
Preventive Maintenance and Calibration Spec Individual manufacturing equipment specifications
8 Measurement Analysis and Improvement 81 Planning Monitoring
Measurement and Improvement Activities
DOCUMENT NUMBER 99-9999 PAGE 47 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
82 Monitoring and Measurement
99-9999 Procurement specification for (Commodity) Materials 99-9999 ATMO Spec Template for 08 Series Specs 99-9999 AT Internal Audit Policies amp Procedures for Virtual
Factories 99-9999 AT Self Audit Policies amp Procedures for Virtual
Factories 99-9999 ltBusiness UnitgtATM Quality Audit Corrective Action
Tracking Procedure using Speed 99-9999 FC-PGAINT2 and OLGA VF Inspection Trouble Report
(ITR) Procedures 99-9999 C4 amp FC-PGA VF Material and Disposition Review
Board Procedure 99-9999 Final Visual Inspection Procedure 99-9999 FC-PGAINT2 and OLGA Virtual Factory Final QA
Minimum Lot Acceptance Inspections Requirements and Procedure
99-9999 Quality System Auditing Policy 83 Control of
Nonconforming Product
99-9999 Material and Disposition Review Board procedure 99-9999 Unit IntegrityReject Management Specification 99-9999 OLGA1 and FC-PGA VF Process Trouble Report System 99-9999 Yield Issue Procedures and Guidelines 99-9999 OLGA1 OLGA2 INT2 FC-PGA VF and MCM On-
HoldOff-Hold System Procedure 99-9999 C4 amp FCPGA VF Material and Disposition Review
Board Procedure 84 Analysis of Data 85 Improvement 99-9999 AssemblyTest CCB Policies and Procedures
99-9999 AT Internal Audit Policies amp Procedures for Virtual Factories
99-9999 Excursion (DRBMRBITRPTR) NotificationDocumentation in SPEED ndash Policies and Procedures
99-9999 C4 amp FC-PGA VF Material and Disposition Review Board Procedure
Departmentally controlled procedures for yield management Departmentally controlled procedures for FACRs
DOCUMENT NUMBER 99-9999 PAGE 48 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 104 Abbreviations
ADC Arizona Distribution Center
AR Action Request
ltBusiness Unitgt
ltBusiness Unitgt
ATPO Assembly Test Process Orders
BKM Best known method (work instruction)
BOM Bill of materials
BPS Basic product specifications
CAT Chandler Assembly Test
CCB Change Control Board
CPU Central Processing Unit
CQIR Customer Quality Incident Report
DMIS Document Management Information Services
DRB Disposition Review Board
EACI External Administrative Customers Issue
EHS Environmental Health and Safety
ERSA Employee Relations Self-Assessment
FACR Functional Analysis Correlation Request
FPO Finish Process Order
HVM High-Volume Manufacturing
ITR Inspection Trouble Report (also known as Internal Trouble Report)
ISO International Organization for Standardization
LDC Local desktop control (work instruction)
MampTE Measurement and Test Equipment
MBP Management by Planning
MRB Material Review Board
MTS Module Target Specifications
MUM Monthly Update Meeting
OSET Online Summary of Electrical Test
PCCB Process Change Control Board
DOCUMENT NUMBER 99-9999 PAGE 49 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
PDRD Package Design Requirements Document
POR Plan of Record
PRD Product Requirements Document
PTR Process Trouble Report
PPV PC Platform Validation
QampR Quality and Reliability
RFC Response Flow Checklist
SLI Substrate Lot Identifier
SMS Site Materials and Services
SPC Statistical process control
SPEED System Product Engineering ECO Database
SSP Supplier Support Program
STC Simultaneous Technical Certification
TAP Technology Architecture Plan
TCCB Test Change Control Board
TEI Temporary Engineering Instruction
TMG Technology Manufacturing Group
TPS Technology Performance Specification
TTS Technology Target Specification
VDA Vendor Design Approval
VF Virtual factory
DOCUMENT NUMBER 99-9999 PAGE 9 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
43 Quality Management System Documentation
431 ltBusiness Unitgt quality management system This manual defines the ltBusiness Unitgtquality management system The quality management system consists of ltBusiness Unitgtrsquos quality manual procedural documentation and work instructions quality objectives and quality plans activities practices resources and quality records which together ensure that ltBusiness Unitgtrsquos deliverables conform to the requirements of the organization its customers and other interested parties
432 ltBusiness Unitgt documentation and documentation levels The ltBusiness Unitgtquality management system is documented in sufficient detail to ensure its effective operation and control of processes Procedural coverage varies depending on the type of activity the complexity of processes and their interactions and on the competence of personnel involved in carrying out the activity
The following table shows how ltBusiness Unitgtrsquos quality management system is documented Each level of documentation contains steadily increasing details about ltBusiness Unitgtrsquos quality operations and methods Documents that direct activity affecting ltBusiness Unitgtrsquos quality management system are placed under control
Level Documentation Type Describes
1 ltBusiness Unitgt Quality Manual
ltBusiness Unitgtrsquos quality management system its scope the interaction between the processes of the quality management system and the documented procedures established for the effective operation of that system
2 Procedural documentation
Responsibilities and governing procedures within the ltBusiness Unitgt quality system Samples include the following types of documents bull ltBusiness Unitgt operating policies and
procedures bull Functional group governing procedures
process specifications and business flow diagrams
DOCUMENT NUMBER 99-9999 PAGE 10 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Level Documentation Type Describes
3 Work instructions Steps to be taken within a specific job function to achieve quality and production plan results Samples include the following types of documents bull Process operational specifications bull Preventive maintenance specifications bull Local desktop procedures (LDCs) bull Best known methods (BKMs) bull Toolkits
433 Quality records ltBusiness Unitgt maintains quality records at each documentation level to demonstrate
bull Conformity to specified requirements bull Suitability adequacy and effective operation of the quality management
system
44 Quality Manual 441 Classification and control
ltBusiness Unitgtrsquos quality manual is classified as ltCompanygt Confidential and is a controlled document Control is exercised by Document Management Information Services (DMIS)
442 Distribution DMIS distributes controlled copies of the current revision of ltBusiness Unitgtrsquos quality manual to individuals and departments on request
Uncontrolled copies of ltBusiness Unitgtrsquos quality manual can be viewed and printed by accessing the following online resources
bull Documentum (WorkSpace SmartSpace Vspec) bull The ltBusiness Unitgt DMIS shared local repository Copies printed using these access modes are uncontrolled reference copies
Individuals with uncontrolled copies must take responsibility for verifying that they are in possession of the current revision of this quality manual They do this by contacting DMIS directly or by checking the controlled documents list on the ltBusiness Unitgt DMIS shared local repository or on the DMIS shared repository on the ltCompanygt intranet
DOCUMENT NUMBER 99-9999 PAGE 11 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
443 Review and revision ltBusiness Unitgt employees are encouraged to propose amendments additions and improvements to this quality manual through their supervisor or manager or directly to the Quality Systems Manager
Maintenance and revision of ltBusiness Unitgtrsquos quality manual are the responsibility of the ltBusiness Unitgt Quality Systems Manager The manual is reviewed at a minimum on an annual basis and as necessary to incorporate changes in business direction and continual improvement activities
444 Approval The ltBusiness Unitgt ISO Management Representative approves the release of ltBusiness Unitgtrsquos quality manual Other approvals may be required at the discretion of designated ltBusiness Unitgt management staff Records of the review and approval processes are maintained
45 Control of Documents ltBusiness Unitgt places documents that direct activity affecting its quality management system under strict approval controlled distribution and change control including to the extent applicable documents of external origin such as standards and customer documents
Authorized personnel review and approve controlled documents for adequacy prior to issue and a quality record is kept of this process When changes are required to existing documents designated functions are provided with pertinent information including recommended improvements and corrective or preventive action implementation upon which to base their review and approval The nature of the change and the current revision status are identified in the controlled document
After approval the relevant version of the document is distributed under controlled conditions to all locations where operations essential to the effective functioning of the quality system are performed Locations may be authorized distribution points electronic terminals or a central or local repository Members of the affected work group receive relevant training when systems processes or procedures are implemented or modified
ltBusiness Unitgt promptly removes obsolete (not current) controlled documents from all points of issue or use or otherwise assures against their unintended use Obsolete controlled documents retained for legal andor knowledge-preservation purposes are suitably identified
ltBusiness Unitgt uses several methods to maintain the current revision status of all ltBusiness Unitgt controlled documents To preclude anyonersquos using obsolete documents DMIS maintains a controlled documents list that is readily accessible to users of the ltBusiness Unitgt DMIS shared local repository and the DMIS shared repository located on ltCompanygtrsquos intranet In addition designated personnel who use non-DMIS controlled documents maintain records of the current revision status of their documents for example local desktop procedures best known methods and toolkits
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46 Control of Quality Records ltBusiness Unitgt maintains quality records to provide evidence of conformity to specified requirements and of the effective operation of the quality management system Pertinent quality records from subcontractors are elements of these data
In accordance with ltCompanygt guidelines and procedures ltBusiness Unitgt maintains quality records that
bull Are legible and readily identifiable to the productprocess involved bull Are retrievable bull Are protected against deterioration damage and loss bull Have established retention periods
Retention periods vary from record to record depending on statute or regulation trade practices projected business needs or specific customer requirements For longer storage periods quality records are stored off-site
Each functional work group maintains a master index that identifies records that support and substantiate all ltBusiness Unitgt quality-related activities The index specifies as a minimum the following
bull Name of quality record bull Medium (paper foils microfilm magnetic disk or tape optical disk photograph or a
combination thereof) bull Responsible group ensuring the integrity of the quality record bull Location where the quality record is maintained bull Retention period bull Disposition authority for the quality record
5 Management Responsibility 51 Management Commitment
ltBusiness Unitgt management staff is committed to the development implementation and improvement of ltBusiness Unitgtrsquos quality management system The quality management system rests on the following foundations
bull ltBusiness Unitgt management staff communicates to employees the importance of the quality management system to the continued success and effectiveness of the organization
bull ltBusiness Unitgt management staff and personnel are visibly and actively committed to a total quality system and to its continual improvement
bull ltBusiness Unitgt management staff continually assesses the quality management systemrsquos capability to fulfill customer requirements and expectations
bull ltBusiness Unitgt management staff ensures planning and allocation of necessary resources including the assignment of competent personnel
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IF PRINTED ndash REFERENCE COPY
bull ltBusiness Unitgt management staff defines responsibilities for personnel who perform work and verify activities affecting quality
bull Documented and controlled processes are implemented and maintained bull An effective corrective and preventive action program is implemented and maintained
52 Customer Focus ltBusiness Unitgt management staff with help from other ltCompanygt management teams ensures that customer requirements (ie needs and expectations) are determined converted into specific requirements related to the deliverable and fulfilled with the goal of enhancing customer satisfaction Methods used may include
bull Identifying potential customers bull Customer surveys bull Customer feedback bull Customer requests for product changes bull Market research bull Analysis of competitive products bull Benchmarking
53 Quality Policy 531 ltBusiness Unitgt quality policy
ltBusiness Unitgt is committed to continuous quality improvement of our products processes and people Quality is integrated into all aspects of our business and forms the foundation of customer satisfaction
532 ltCompanygt mission and quality value statements ltBusiness Unitgtrsquos quality policy is the driver for the quality system It is linked to ltBusiness Unitgtrsquos vision mission and values Together they support ltCompanygtrsquos mission statement
Do a great job for our customers employees and stockholders by being the preeminent building block supplier to the worldwide Internet economy
ltBusiness Unitgtrsquos quality policy vision mission and values are aligned with ltCompanygtrsquos value statement on quality
We strive to bull Achieve the highest standards of excellence bull Do the right things right bull Continuously learn develop and improve bull Take pride in our work
DOCUMENT NUMBER 99-9999 PAGE 14 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
533 Communicating the ltBusiness Unitgt quality management system to employees ltBusiness Unitgtrsquos quality policy vision mission and values as well as ltCompanygtrsquos mission and quality value are communicated throughout the organization by
bull Key personnel who are responsible for implementing ltBusiness Unitgtrsquos quality management system
bull Using various media including distribution of controlled documents the ltBusiness Unitgt newsletter bulletin board postings badge cards monthly update meetings (MUMs) quality-related training team briefings and the ltCompanygt intranet
54 Planning 541 Quality objectives
ltBusiness Unitgt management staff establishes measurable quality objectives and related requirements that are consistent with ltBusiness Unitgtrsquos quality policy and communicates them to relevant functions and levels within the organization using among other instruments
bull ltBusiness Unitgt Agenda The annual ltBusiness Unitgt Agenda lists objectives pertaining to the general quality system and continual improvement
bull Management by Planning (MBP) MBP objectives include objectives for increasing organizational effectiveness productivity and employee satisfaction
Other quality objectives include those for product and improving products and processes Together these quality objectives drive the quality management system planning process
542 Quality management system planning ltBusiness Unitgt management staff identifies and plans processes and resources required for the quality system and for achieving quality objectives Elements in the overall quality management system planning process include
bull Planning for the achievement of quality objectives and general quality system planning the results of which are manifested in ltBusiness Unitgtrsquos quality manual
bull Planning of product realization processes and product verification and validation activities
bull Design and development planning bull Planning of monitoring and measurement of products capability of processes
achievement of project objectives and customer satisfaction bull Planning for continual improvement
Quality planning also ensures that adequate and appropriate resources are identified and implemented throughout the organization
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IF PRINTED ndash REFERENCE COPY
The output of the quality management system planning process is documented in quality records Any changes that are introduced into the quality management system are conducted in a controlled manner in order to maintain the integrity of the system
55 Responsibility Authority and Communication 551 ltBusiness Unitgt quality management structure
ltBusiness Unitgt management staff is responsible for defining implementing and maintaining the ltBusiness Unitgt quality system This responsibility is delegated through the organization using structured lines of authority (see organizational chart) The structure
bull Integrates all activities that affect the quality of ltBusiness Unitgt processes and products into a single system
bull Facilitates reliable and continuous control over those activities bull Ensures that appropriate communication processes are established and that
communication takes place regarding the effectiveness of the quality management system
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Important Departments identified in shaded boxes fall outside the scope of ltBusiness Unitgtrsquos ISO registration Departments connecting to the ltBusiness Unitgt organization using dashed lines are outside ltBusiness Unitgt but provide support functions
Finance
Director ltBusiness Unitgt
OrganizationalEffectiveness
Programs (OEP)
Assembly TechnologyArchitecture and
Pathfinding
Module Engineering Factory Operations
Roadmap andBusiness Process
Management (RBPM)
Platform Materialsand Enabling
Development (PMED)
Automation Non-CPU Packaging
Design ProcessDevelopment (DPD)
Human Resources Quality and Reliability(QampR)
Quality and ReliabilityEngineering Support
552 Deployment responsibilities of management ltBusiness Unitgt management staff acknowledges its responsibility for deploying ltBusiness Unitgtrsquos quality management system throughout the organization by
bull Defining and documenting ltBusiness Unitgtrsquos quality policy and quality objectives and ensuring that they are communicated and understood within the organization
bull Appointing a management representative with authority to ensure that the quality management system is effectively implemented and maintained
bull Establishing work roles and responsibilities bull Regularly reviewing the status and adequacy of ltBusiness Unitgtrsquos quality
management system bull Communicating to the organization the importance of meeting customer as well
as statutory and regulatory requirements
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IF PRINTED ndash REFERENCE COPY
ltBusiness Unitgt management staff gives personnel performing quality functions sufficient responsibility and authority to
bull Identify and record problems relating to ltBusiness Unitgtrsquos deliverables bull Initiate action to prevent the occurrence of nonconformities relating to
ltBusiness Unitgtrsquos products processes and quality system bull Initiate recommend or provide solutions through designated channels bull Verify the implementation of solutions bull Control further processing delivery or installation of nonconforming product
until the deficiency or the unsatisfactory condition has been corrected
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IF PRINTED ndash REFERENCE COPY
553 Personnel responsible for quality implementation The responsibility authority and interrelationship of all personnel who manage perform and verify work are defined by procedures within the various departments and functional work groups in organizational charts and in Appendix 101 Key Organizational Responsibilities The responsibilities for the ltBusiness Unitgt Director and the ltBusiness Unitgt ISO Management Representative appear in the table below
This person is responsible and accountable for
ltBusiness Unitgt Director
bull Overall management of the business including ltBusiness Unitgtrsquos quality management system as defined in ltBusiness Unitgtrsquos quality manual
ltBusiness Unitgt ISO Management Representative
bull Reviewing ltBusiness Unitgtrsquos quality management system and reporting the findings to management staff
bull Maintaining the effectiveness of ltBusiness Unitgtrsquos quality management system by adapting it to fit changing circumstances
bull Ensuring that functional work groups are proactive when probable instances of nonconformity exist
bull Reporting to ltBusiness Unitgt management staff if resources are inadequate for maintaining an effective internal quality audit program
bull Maintaining contact with the Registering Authority bull Providing ltBusiness Unitgt management staff with
updates on the findings of quality audits and assessments and with progress reports on plans for corrective action that result from the findings of these audits and assessments
bull Ensuring the promotion of awareness of customer requirements throughout the organization
bull Performing the duties of a management representative as defined in ISO 90012000
56 Management Review 561 Frequency
ltBusiness Unitgt management staff periodically review the ltBusiness Unitgt quality management system to ensure its continuing suitability adequacy and effectiveness The reviews assess opportunities for improvement and the need to incorporate improvements in ltBusiness Unitgtrsquos quality management system including changing ltBusiness Unitgtrsquos quality policy and quality objectives The review occurs at least once a year but may occur more often based on the performance of the quality management system and business needs
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562 Review items Review items at any one meeting vary depending on importance frequency of meetings and whether the meetings are attended by ltBusiness Unitgt management staff or by another appropriate level of management ltBusiness Unitgt management staff use these meetings to address over the course of a year the following performance and improvement opportunities
bull Results of audits bull Customer feedback bull Process performance and product conformity bull Status of preventive and corrective action bull Follow-up actions from previous management reviews bull Planned changes that could affect the quality management system bull Recommendations for improvement
563 Review outcome The outcome of a review includes actions related to
bull Improvement of the effectiveness of the quality management system and its processes
bull Improvement of deliverables related to requirements bull Resource needs
Results of the reviews are recorded and required actions (ARs) are assigned to responsible parties for follow-up actions The status of ARs is tracked to ensure successful and timely completion
6 Resource Management ltBusiness Unitgt determines and provides the resources needed to
bull Implement and maintain the quality management system and continually improve its effectiveness
bull Enhance customer satisfaction
61 Assignment of Personnel Personnel performing work affecting ltBusiness Unitgt deliverables are deemed competent on the basis of their appropriate education skills experience and training Appropriate departments and functional work groups maintain records documenting employeesrsquo competencies
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IF PRINTED ndash REFERENCE COPY
62 Competence Awareness and Training 621 Commitment to training
ltBusiness Unitgt management staff is committed to employee training as a way of ensuring that personnel
bull Have the knowledge skills tools and techniques required to perform their jobs and initiate improvements and innovations
bull Understand the potential consequences of not following procedures bull Are aware of the relevance and importance of their activities and how they
contribute to the achievement of ltBusiness Unitgtrsquos quality objectives
This commitment to training extends to newly recruited personnel and personnel transferred to new assignments
622 Identifying competency needs and developing training schedules Each functional work group is responsible for
bull Determining the necessary competence for personnel performing work affecting deliverables by analyzing job requirements and an individualrsquos current qualifications and career development goals
bull Developing and regularly reviewing training plans and schedules bull Arranging training or taking other actions to satisfy competency needs of
personnel bull Ensuring that training or other actions continue to be appropriate throughout an
individualrsquos tenure in the work group
623 Technical training and evaluation A technical training group coordinates and facilitates the instruction of ltBusiness Unitgt personnel who require additional technical skills as required by ltBusiness Unitgt business and training needs Training may occur on the job in a formal classroom setting or off-site at a customerrsquos or supplierrsquos facility The training group regularly evaluates training activities to ensure that they are fulfilling the requirements of personnel and the needs of ltBusiness Unitgt
Individual functional groups also evaluate their training needs These needs may change because
bull An employee is reassigned promoted or assumes additional responsibilities bull A new employee is hired bull Customer requirements change bull A new structure system process or procedure is implemented bull A specific performance problem is identified
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IF PRINTED ndash REFERENCE COPY
624 Training records Personnel competency needs are documented in departmental andor individual employee training plans Qualified trainers and facilitators carry out the training Records of an individualrsquos training and qualifications (including copies of licenses and certifications as appropriate) are maintained
63 Infrastructure ltCompanygt provides the infrastructure ltBusiness Unitgt needs to achieve conformity to requirements for deliverables including
bull Buildings workspace and associated utilities bull Process equipment both hardware and software bull Supporting services such as transport facilities and information and communication
technology
Southwest Regional Site Materials and Services (SMS) provisions and maintains buildings workspace and associated utilities Specifically SMS
bull Installs qualifies operates and maintains process support facilities bull Monitors the performance of facilities support equipment associated with product
manufacturing bull Provides preventive and corrective maintenance of facilities support and monitoring
equipment
64 Work Environment ltBusiness Unitgt management staff with support from ltCompanygt Site Environmental Health and Safety (EHS) is committed to providing a suitable work environment
The following human factors affect the work environment
bull Creative work methodologies such as telecommuting bull Opportunities for professional and personal development through programs such as
ERSA (Employee Relations Self-Assessment) bull Opportunities for greater involvement within ltBusiness Unitgt and outside in the
community through programs such as ltCompanygtrsquos Itrsquos a Great Place to Work bull Ergonomics bull Workplace location bull Safety rules and guidance bull Use of protective equipment
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IF PRINTED ndash REFERENCE COPY
The following physical factors affect the work environment
bull Cleanliness bull Hazardous substances and situations bull Air flow temperature humidity and pollution bull Lighting bull Noise and vibration
7 Product Realization ltBusiness Unitgtrsquos manufacturing packaging technology development consists of five phases associated activities and ldquoRevrdquo (Revision) levels
bull Path Finding Assembly and test and silicon technology optimization begins during this phase Silicon and packaging technology roadmaps are synchronized and the strategic assembly technology direction is determined The Technology Architecture Plan (TAP) is published
bull Definition The packaging technology envelope is defined and aligned with business and product needs during this phase The product is formally added to the ltBusiness Unitgt roadmap and the product Package Design Requirements Document (PDRD) is initiated Among the controlled documents that are released are the Product Divisionrsquos Package Product Requirements Document (PRD) the initial Technology Target Specification (TTS) which defines the requirements for a package technology the initial design rules and the initial Technology Performance Specifications (TPSs)
bull Discovery The assembly and test process materials piece-parts and equipment are designed to satisfy the packaging technology envelope lead product requirements and design rules during this phase A Plan of Record (POR) baseline process is established
bull Development The baseline process is defined During this phase the focus is on manufacturing stability and capability and the analysis of data related to manufacturability yield and reliability as well as EHS (environmental health and safety) data related to equipment materials and waste streams Process specifications are written and change control is implemented
bull Deployment Revenue product begins to ship and the factory ramps to high-volume manufacturing during this phase which is normally defined as the period from Technical Certification to Factory Certification or High-Volume Manufacturing (HVM) Certification (When Simultaneous Technical Certification [STC] methodology is employed Technical Certification and HVM Certification occur simultaneously) Continual focus is on yield and manufacturability improvements The Development Manufacturing Line transfers the process to the production factory
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IF PRINTED ndash REFERENCE COPY
The following figure represents the five phases of ltBusiness Unitgtrsquos manufacturing packaging technology development that are described in the preceding paragraphs The figure also defines the scope of ltBusiness Unitgtrsquos ISO 90012000 certification The scope starts with the initial publication of the Technology Target Specification and ends with High-Volume Manufacturing Certification when the packaging process has been duplicated in the receiving factory and the factory assumes responsibility for running and sustaining the process
Path-Finding Definition Discovery Development Deployment
TechnologyTargetSpecification
High-VolumeManufacturing
Certification
TechnologyCertification
Plan ofRecordand
Non-CPU Scope of ISO Certification
71 Planning of Product Realization 711 Creating product-specific quality plans
ltBusiness Unitgt creates product-specific quality plans for product realization processes and for product verification and validation activities These plans are consistent with the other requirements of ltBusiness Unitgtrsquos quality management system
In creating product-specific quality plans ltBusiness Unitgt determines
bull Quality objectives and requirements for the deliverable bull The need to establish processes documents and provide resources specific to
the deliverable bull Required verification validation monitoring inspection and test activities
specific to the deliverable bull Product acceptance criteria bull Records needed to provide evidence that the realization processes and resulting
deliverable fulfill requirements
712 Quality plan documentation ltBusiness Unitgt documents its plans for realization processes and for verification and validation activities in product drawings and specifications material or process flow diagrams process flowcharts setup sheets verification and validation reports work orders lot travelers inspection and test procedures and similar documents that define the manner of production and specify the inspection and test programs for given products Collectively these documents comprise the product-specific quality plan
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IF PRINTED ndash REFERENCE COPY
72 Customer-Related Processes 721 Determination of requirements related to deliverables
ltBusiness Unitgt does not identify requirements initiated by external customers rather a corporate organization determines them in accordance with documented procedures The procedures ensure that the following items are determined
bull Requirements specified by the customer including requirements for delivery If customer requirements differ from standard ltCompanygt products a corporate mediator resolves the differences
bull Requirements and technologies not stated by the customer but necessary for specified use or application
bull Statutory and regulatory requirements related to the product bull Any additional requirements determined by corporate
These requirements are communicated to ltCompanygt divisions fabrication sites and subsequently ltBusiness Unitgt
Requirements may also be initiated by internal customers who want to have ltBusiness Unitgtrsquos processes applied to their design concepts Design concepts are systematically analyzed to identify customer requirements
722 Review of requirements related to deliverables ltBusiness Unitgt reviews requirements related to deliverables prior to the commitment to supply deliverables to customers The review process ensures that
bull Product and technology requirements are understood bull Requirements differing from those previously expressed are resolved bull Requirements are confirmed before acceptance bull ltBusiness Unitgt can meet the defined requirements
Review results and action items are maintained
Requirements for deliverables are defined in terms of frequency power die size device speed volumes delivery dates and other factors They are communicated to responsible departments and functional work groups within ltBusiness Unitgt using various methods including
bull Technology Target Specifications bull Module Target Specifications (MTSs) bull Design rules bull Technology Performance Specifications (TPSs) bull Equipment specifications bull Material specifications
DOCUMENT NUMBER 99-9999 PAGE 25 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
bull Package Design Requirements Documents (PDRDs) bull Bills of Materials (BOMs) bull Plan It bull Meeting minutes bull Scientific record books
When requirements for deliverables change ltBusiness Unitgt ensures that the relevant documents are amended and that relevant personnel are made aware of the changes
723 Customer communication ltBusiness Unitgt has implemented effective processes for communicating with its customers These customers may be other ltCompanygt organizations Communications include but are not limited to the following
bull Product information bull Inquiries bull Order handling bull Customer feedback
73 Design and Development 731 Design and development planning
ltBusiness Unitgt plans and controls design and development of its products Planning activities determine
bull Design and development stages bull Review verification and validation that are appropriate to each design and
development stage bull Responsibilities and authorities for design and development
ltBusiness Unitgt manages interfaces between different groups involved in design and development to ensure effective communication Planning output is updated as the design and development progresses
732 Design and development inputs ltBusiness Unitgt ensures that inputs relating to requirements for deliverables are determined and records maintained Inputs may include
bull Functional and performance requirements bull Applicable statutory and regulatory requirements bull Where applicable information derived from previous similar designs bull Other requirements essential for design and development
Qualified personnel review the requirements for adequacy and completeness and resolve any issues
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IF PRINTED ndash REFERENCE COPY
733 Design and development outputs ltBusiness Unitgt ensures that the outputs of design and development are in a format suitable to manufacturing and capable of verification against design and development input These outputs generally consist of
bull PDRDs bull Design rules bull iTech files bull Design library bull Vendor Design Approval (VDA) bull SPEED BOM specification bull Netlistpin map
The outputs of design and development (baseline) are approved prior to release to ensure that they
bull Meet input requirements for design and development bull Provide appropriate information for purchasing and production operations bull Contain or reference product acceptance criteria bull Specify the characteristics of the product that are essential for its safe and
proper use
734 Design and development review At suitable stages individuals involved with product design and development meet to
bull Evaluate the ability of the results of design and development to fulfill requirements
bull Identify any problems and propose necessary actions
Review results and action items are maintained
735 Design and development verification Design and development verification is the process by which individuals involved with design and development demonstrate that outputs have satisfied the design and development input requirements Verification provides a preliminary assessment of the packagersquos manufacturability
ltBusiness Unitgt has documented procedures that establish the points at which verification activities are performed Verification records and action items are maintained
736 Design and development validation Design and development validation is the process by which individuals involved with product design and development demonstrate that the resulting product is capable of fulfilling the requirements for the specified use or application
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IF PRINTED ndash REFERENCE COPY
ltBusiness Unitgt has documented procedures that establish when in the design and development process validation is performed Validation records and action items are maintained
737 Control of design and development changes Authorized ltBusiness Unitgt personnel identify document review and approve all design and development changes before implementation Records of the results of the change review and action items are maintained
74 Purchasing Purchases and services that impact the quality of products delivered to ltBusiness Unitgt customers are strictly controlled The type and extent of control applied to the supplier and the purchased product are dependent on the effect of the purchased product on subsequent product realization or the final product Controls are exercised by departments inside and outside ltBusiness Unitgt depending on the purchased product or service
741 Purchasing process ltBusiness Unitgt controls its purchasing processes to ensure that direct and indirect materials
bull Conform to requirements bull Reach manufacturing without interruption bull Are procured from approved suppliers
The responsible commodity management team evaluates and selects suppliers on the basis of their ability to meet ltBusiness Unitgtrsquos requirements including as applicable having a quality management system and meeting any stated product- or service-specific quality assurance requirements
The responsible commodity team performs subsequent reevaluations at prescribed intervals using methods including but not limited to those in the following list
bull A formal assessment process of the supplierrsquos capability to supply products andor services
bull Analysis of data in relation to key parameters for example delivery performance and material rejects
bull Feedback received bull Evaluation at the time of subcontract renewal
Evaluation records and action items arising from the evaluation are maintained
DOCUMENT NUMBER 99-9999 PAGE 28 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
742 Purchasing information ltBusiness Unitgt ensures that its purchasing documents are approved prior to submitting them to the supplier During the approval process information relating to the particular purchase is checked for accuracy and adequacy of the specified requirements Purchasing information may include
bull Drawings bull Specifications bull References to part numbers and descriptions bull Requirements for approval of product procedures processes and equipment bull Requirements for qualification of personnel bull Verification arrangements at the supplierrsquos premises and method of product
release bull Supplier quality management system requirements
ltBusiness Unitgt maintains records of all its purchasing documents
743 Verification of purchased product ltBusiness Unitgt has established and implemented inspection and other activities necessary for ensuring that purchased product meets specified purchase requirements
When the applicable contract with the supplier allows ltBusiness Unitgtrsquos representatives may audit the supplierrsquos premises Also when specified under contract and allowable under the contract with ltBusiness Unitgtrsquos suppliers ltBusiness Unitgtrsquos customers or their representatives will be afforded the opportunity to visit the supplierrsquos premises to perform verification
75 Production Provision 751 Control of production operations
ltBusiness Unitgt plans and carries out production operations under controlled conditions Controlled conditions include as applicable
bull Availability of information that describes the characteristics of the product bull Availability of work instructions at points of use bull Use of suitable equipment bull Availability and use of measuring and monitoring devices bull Implementation of monitoring and measurement activities bull Implementation of release delivery and any applicable post-delivery activities
7511 Control of processes and equipment The processes and equipment used to produce new package technology are initially qualified under controlled conditions Platform managers define the transfer requirements for high-volume manufacturing
DOCUMENT NUMBER 99-9999 PAGE 29 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
The methods used to qualify equipment purchased to support increasing product demand are described in procurement specifications andor contracts Additional equipment characterization requirements are defined in Change Control Board (CCB) documents
7512 Process sequence and recipes The procedures and recipes for each process step are documented in controlled documents which typically include the following
bull Individual process operating specifications bull Bills of materials (BOMs) bull Basic product specifications (BPSs) bull Special customer specifications (S-specs) bull Online Summary of Electrical Test (OSET)
The correct production sequences are controlled and planned using WorkStream Information contained in WorkStream includes the product routes operation numbers processing data and other information necessary to support the manufacturing process The progress of a product or group of products through a production route is controlled and monitored in WorkStream WorkStream is accessible using computer terminals located throughout the factory
7513 Process change controlprocess improvement Changes to continually improve qualified processes testing equipment or indirect and direct materials are documented and controlled by the appropriate CCB To maintain the integrity of the process ltBusiness Unitgt verifies the resulting output to ensure that the instituted change has the desired effect
7514 Statistical process control Where appropriate statistical process control (SPC) is used on key process parameters and quality characteristics Response flow checklists (RFCs) to correct out-of-control conditions are used where appropriate The details of the SPC system and other monitors are documented in individual process specifications
752 Validation of processes for production Validation of processes for production demonstrates the ability of processes to achieve planned results At appropriate intervals in the realization process ltBusiness Unitgt validates processes where
bull Subsequent monitoring or measurement cannot verify the resulting output bull Deficiencies in the product may become apparent only after the product is in
use
DOCUMENT NUMBER 99-9999 PAGE 30 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ltBusiness Unitgt validation arrangements of these processes include as applicable
bull Defined criteria for review and approval of the processes bull Approval of equipment and qualification of personnel bull Use of specific methods and procedures bull Records requirements bull Revalidation
753 Identification and traceability ltBusiness Unitgt identifies where appropriate the product by suitable means throughout product realization and it identifies the product status with respect to monitoring and measurement requirements as described below
7531 Identification and traceability control ltBusiness Unitgt maintains product identification and traceability throughout product realization using a combination of the following methods
bull Physical segregation bull Fab lot number bull Lot travelers (Assembly Test Process Orders [ATPOs] or Finish Process
Orders [FPOs]) bull WorkStream routes bull Product package marking bull Substrate Lot Identifiers (SLIs)
The automated shop floor control system WorkStream controls product routing and traceability WorkStream routes are programmed to prevent product from being moved to a future operation until all processing and data collection at the current operation are complete This control process applies to production lots nonstandard flow products which are processed using specialized routes and die sales which are normal product processed through a partial assembly route in accordance with customer request WorkStream can be used to trace lots currently in the factory to a specific location or operation in the factory Records pertaining to lot processing (ATPOFPO) are retained
Production lots are physically segregated from each other through the use of approved carts A lot is carried on a designated cart (or carts) and the cart carries only one lot to maintain traceability and lot integrity
7532 Monitoring and measurement status Lot travelers (ATPOs and FPOs) and WorkStream are used to indicate the status of product within the overall process flow Manufacturing personnel record the measurement and monitoring status of each lot on the appropriate traveler and enter the data into WorkStream
DOCUMENT NUMBER 99-9999 PAGE 31 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Product that has been inspected and has passed the defined quality criteria is moved to the next operation Rejected product is physically separated from acceptable product whenever possible If physical separation is not yet possible the rejected product is clearly identified as reject product and disposed of according to the governing procedure Product that has been placed on hold for production-related problems is identified as ldquoon holdrdquo and cannot be processed further until its disposition is determined
754 Customer property ltBusiness Unitgt identifies verifies and protects property and other assets owned by customers and other interested parties while the property is under its control Such property may be provided for use or incorporation into an ltBusiness Unitgt deliverable
Property that is lost damaged or does not meet specification is reported to the customer and records are maintained
755 Preservation of product ltBusiness Unitgt has processes that preserve conformity of product and constituent product parts during internal processing and delivery to the intended destination ltBusiness Unitgt personnel are responsible for handling product inside the factory and for delivery to the Arizona Distribution Center (ADC) ADC is responsible for packaging and handling of finished product
Southwest Regional Site Materials and Services monitors direct materials from point of receipt through storage until it is issued to ltBusiness Unitgt manufacturing Supplier packaging is maintained as long as possible to ensure proper handling and storage Perishable material is coded with expiration dates Indirect materials are coded with part numbers and revision levels to ensure that correct revision level materials are being used in manufacturing
ltBusiness Unitgt product is assembled under appropriate environmental control to prevent contamination deterioration and damage from electrostatic discharge Use of automated process equipment and associated carriers minimizes the potential for damage due to material handling
ltBusiness Unitgt packaging and shipping standards conform to corporate drawing specifications Packaging supplies are procured through corporate-contracted suppliers
76 Control of Monitoring and Measuring Devices 761 Introduction
ltBusiness Unitgtrsquos processes ensure that monitoring and measurement activities are carried out in a manner that is consistent with monitoring and measurement requirements
ltBusiness Unitgt controls calibrates and maintains monitoring and measuring devices needed to provide evidence of conformity of product to determined
DOCUMENT NUMBER 99-9999 PAGE 32 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
requirements Manufacturing and support organizations deliver to the Site Calibration Standards Lab measuring equipment that either needs adjustment or is due for calibration on or before the calibration due date Every organization that comes into contact with measuring equipment has procedures to protect the equipment from damage and deterioration during handling maintenance and storage
Monitoring and measuring devices subject to calibration include but are not limited to
bull Measurement and test equipment (MampTE) bull Analytical in-process inspection equipment bull Final test equipment bull Computer software used in the monitoring and measurement of specified
requirements
ltBusiness Unitgt preventive maintenance and calibration procedures also apply to monitoring and measuring devices used by suppliers in the Supplier Support Program (SSP) and by other contractors who actively support the factory
762 Calibration safeguards identification status and records ltBusiness Unitgt safeguards measuring equipment from adjustments that would invalidate measurement results Measuring equipment subject to calibration control is uniquely identified Calibration frequency is documented and controlled by the Calibration Scheduling System or other appropriate system Records and results of calibration and maintenance performed on each piece of equipment are maintained as specified by the supporting group and factory requirements Calibration status appears on a sticker or label affixed to the equipment or in a readily accessible database or record
763 Calibration methods When performing calibration qualified ltBusiness Unitgt personnel use procedures that identify the measurements to be made the accuracies required and the calibration settings The measuring equipment used is capable of the precision and accuracy requirements and the uncertainty of each measurement within specified limits
Measuring equipment is calibrated or verified at specified intervals or prior to use as applicable against measurement standards traceable to international or national measurement standards Where no such standards exist the basis used for calibration or verification is recorded
764 Corrective action ltBusiness Unitgt initiates appropriate action if measuring equipment is found to be out of tolerance or in an overdue condition Appropriate action may include but is not limited to frequency validity and product risk reviews as described below Records of the results of action taken are maintained and reviewed
DOCUMENT NUMBER 99-9999 PAGE 33 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
7641 Out-of-tolerance equipment for userowner and calibrating departments When measuring equipment is found in an out-of-tolerance condition the using department is notified The notification includes but is not be limited to all associated measurement data Departments notified of an out-of-tolerance device evaluate the impact and possible acceptance of nonconforming product or services by performing a Disposition Review Board (DRB) The Quality Systems Engineer generates the DRB in SPEED
Important No DRB is required if an out-of-tolerance condition occurs during initial (first) equipment calibration performed by the Site Calibration Standards Lab
7642 Overdue equipment for userowner and calibrating departments When measuring equipment is found in an overdue condition the using department is notified The notification includes but is not limited to all associated scheduling data Departments notified of an overdue device evaluate the impact by performing a Process Trouble Report (PTR) The Quality Systems Engineer generates the PTR in SPEED
8 Measurement Analysis and Improvement 81 Planning Monitoring Measurement and Improvement Activities
ltBusiness Unitgt plans and implements the monitoring measurement analysis and improvement processes needed to
bull Demonstrate conformity of processes and product bull Ensure conformity of the quality management system bull Continually improve the effectiveness of the quality management system
ltBusiness Unitgt establishes the applicable methods including statistical techniques and the specific equipment used for measuring processes and products
DOCUMENT NUMBER 99-9999 PAGE 34 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
82 Monitoring and Measurement 821 Customer satisfaction
ltBusiness Unitgt gathers analyzes and monitors information relating to customer perception of ltBusiness Unitgtrsquos performance ltBusiness Unitgt uses the sources of customer satisfaction information to determine if the organization is meeting the needs and expectations of ltBusiness Unitgtrsquos customers Results are reported to the ltBusiness Unitgt management staff as part of the management review process and records and action items are maintained
822 Internal and external audits ltBusiness Unitgt conducts internal audits at planned intervals in all areas of the organization where the quality of deliverables to the customer is affected ltBusiness Unitgt also facilitates second-party audits from Corporate Quality Assessment and third-party audits from the Registering Authority These audits
bull Verify compliance of the quality management system to product realization plans the requirements of ISO 90012000 and internal specifications as appropriate and the quality management system requirements established by ltBusiness Unitgt
bull Determine whether the quality management system has been effectively implemented and maintained
bull Help drive continual improvement throughout ltBusiness Unitgt
8221 Quality audit implementation Quality system audits are the defined responsibility of the Quality Systems Department Audits are
bull Carried out annually or as needed in line with documented procedures and responsibilities Audit frequency is based on business needs andor maturity system
bull Performed in a manner that ensures objectivity and impartiality of the audit process Auditors do not audit their own work
bull Defined planned and scheduled on the basis of the status and importance of the activities and areas to be audited as well as on the results of previous audits
In addition to internal audits the manufacturing floor performs self-audits annually or as needed
8222 Audit results follow-up and records The results of audits are formally recorded along with timely correctivepreventive action and the time frame agreed on by personnel having responsibility in the areas audited The effectiveness of the correctiveprevention action is reviewed as needed with personnel independent from the audited areas either during a subsequently scheduled audit or randomly
DOCUMENT NUMBER 99-9999 PAGE 35 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
The status and effectiveness of corrective and preventive actions as well as audit results and trends are assessed and reviewed as part of the management review process
8223 Continual improvement Audit and assessment results are analyzed to identify root causes of problems Organization-wide issues are identified and presented to management The approach ensures the continual improvement of the quality management system while it mitigates the recurrence of problems and nonconformities
823 Monitoring and measurement of processes At pertinent stages of the realization process ltBusiness Unitgt monitors and where applicable measures the performance of its processes Records and action items are maintained
Measures of process performance that may be incorporated into various realization processes include the following indicators
bull Capability bull Cost allocation and reduction bull Cycle time or throughput bull Measurable aspects of dependability bull Yield bull Effectiveness and efficiency of people bull Reaction time bull Utilization of technologies bull Waste reduction
824 Monitoring and measurement of deliverables
At pertinent stages of the realization process ltBusiness Unitgt monitors and where applicable measures product characteristics Verification (inspection) records and the test history of each production lot are maintained in WorkStream Records are also maintained as specified by the relevant documentation including the name of the person authorizing release of the deliverable
83 Control of Nonconforming Product ltBusiness Unitgt ensures that nonconforming product is identified and controlled to prevent its unintended use or delivery Nonconforming data are collected and analyzed and records and action items are maintained
831 Disposition Review Board A DRB is convened to confirm that questionable product is normal or indistinguishable from normal and to determine the disposition of such product A
DOCUMENT NUMBER 99-9999 PAGE 36 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
DRB is required when routine dispositioning procedures do not specify the appropriate disposition
832 Material Review Board A Material Review Board (MRB) is convened to evaluate the shipment of nonconforming product Nonconforming product is shipped only with the consent of a Quality and Reliability (QampR) engineer the customer andor Product Division
84 Analysis of Data ltBusiness Unitgt identifies collects and analyzes appropriate data to
bull Demonstrate the effectiveness of the quality management system bull Evaluate improvement and performance opportunities
85 Improvement 851 Continual improvement
ltBusiness Unitgt plans and manages the processes necessary for the continual improvement of its quality management system
852 Corrective and preventive actions ltBusiness Unitgt documents and follows processes that review nonconforming product and evaluates the need for correction and preventive actions The results of corrective and preventive actions taken are recorded and reviewed
Examples of ltBusiness Unitgt processes that may initiate corrective and preventive actions are
bull Management review of quality systems bull Internal and external audits and self-audits bull Incoming material quality control inspections bull Dispositioning of nonconforming product including DRBs and MRBs bull Yield review and low-yield analysis bull Customer feedback including Functional Analysis Correlation Requests
(FACRs) bull External Administrative Customers Issues (EACIs) bull Customer Quality Incident Report (CQIR)
853 Customer feedback system ltBusiness Unitgt sometimes receives feedback from ltCompanygtrsquos customers (through the ltCompanygt Quality Support Center) in the form of FACRs and EACIs ltCompanygtrsquos Customer Quality Engineers may raise awareness of certain high-impact issues by generating a CQIR
DOCUMENT NUMBER 99-9999 PAGE 37 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
854 Corrective action tracking The coordinatorowner for each process that is part of the formal corrective-preventive action system is responsible for tracking corrective and preventive actions
855 Correctivepreventive action implementation Implementation of corrective and preventive actions is prioritized as necessary based on factory requirements and customer expectations Corrective and preventive actions that require process changes are reviewed and approved for implementation by the appropriate Process Change Control Board (PCCB) The results of actions taken are recorded
856 Correctivepreventive action escalation Any issues identified within the formal correctivepreventive action system that require escalation due to priority risk or resourcing may be escalated using any of the following people or systems
bull Platform manager bull Department manager bull Manufacturing shift manager bull Quality and Reliability Manager bull ISO Management Representative bull Management review process bull Other communication forums as appropriate
9 Revision History
Rev Date Description Initiator
08 101298 Renew spec without content changes ltNamegt
09 2599 Complete rewrite reformat to comply with governing spec 7-section formatting
ltNamegt
10 4299 CN ndash To comply with ISO audit finding in development of a more robust and closed loop system for dealing with out-of-tolerance and overdue measurement and test equipment that require calibration from the site(s) Standard Calibration Lab
ltNamegt
11 52699 CN ndash Clarify when a DRB should not occur ltNamegt
12 021400 CN ndash Rewrite ltNamegt
13 101300 Complete rewrite using new template to comply with ISO 90012000
ltNamegt
DOCUMENT NUMBER 99-9999 PAGE 38 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 101 Key Organizational Responsibilities
The responsibility authority and interrelationship of all personnel who manage perform and verify work are defined in organizational charts by procedures within the various organizations focus areas and functional work groups and in the following matrix
Important
bull Refer to 553 for a description of the responsibilities assigned to the ltBusiness Unitgt Director and the ltBusiness Unitgt ISO Management Representative
bull Organizations and focus areas in rows bordered by dashed lines are outside ltBusiness Unitgt but provide specified support functions
Organization Focus Areas
Roadmap and Business Process Management (RBPM)
bull Product and Technology Integration bull CPU Packaging and Enabling Roadmaps bull Technology Assessments and Communications bull Package Technology Management and Capability Roadmaps
Design Process Development (DPD)
bull Design Tool Development bull ThermalMechanical Tools and Analysis bull Electrical Modeling and Analysis bull Mechanical Design and Integration bull Package Design and Integration bull Design Processes
Platform Materials and Enabling Development (PMED)
bull Platform Integration bull Materials bull Enabling bull Substrate Assembly Subcontractors
Module Engineering bull Process Engineering bull Process Change Control Board
DOCUMENT NUMBER 99-9999 PAGE 39 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Organization Focus Areas
Automation bull Equipment Integration bull Engineering Analysis bull Shop Floor Control bull Infrastructure bull Planning and Logistics Group (PLG) bull Test Automation bull Change Requests bull Change Control Board bull MDT bull Operations
Factory Operations bull Manufacturing bull Manufacturing Systems bull Industrial Engineering bull Build Logistics
Organizational Effectiveness Programs
bull Organizational Development bull Salaried Non-ExemptExemptFirst Line Management (FLM)
Development bull Mentoring bull Embedded Staffing and Sourcing bull Statistical Applications bull Factory Support bull Peer Training Systems bull Business Practices bull Safety bull Employee Relations Self-Assessment (ERSA) bull Quality Systems Audit bull Document Management Information Services bull Learning Technologies Integration and Validation
Quality and Reliability (QampR)
bull Platform and Enabling Quality and Reliability Engineering (QRE)
bull Materials Analysis bull Failure Analysis bull Fault Isolation bull Product QRE bull Customer and Sustaining Engineering
Quality and Reliability Engineering Support
bull Product reliability stress bull Preventive maintenance and calibration of equipment and
tools
DOCUMENT NUMBER 99-9999 PAGE 40 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Organization Focus Areas
Product Engineering
bull Product sample and early revenue requirements management bull Primary interface to Product Division bull Division to Virtual Factory coordination bull Product silicon test software (Test Change Control Board
Component test Burn-in PC Platform Validation) Southwest Regional Site Materials and Services (SMS)
bull Process support facilities bull Facilities support equipment bull Preventive and corrective maintenance of facilities support
and monitoring equipment
DOCUMENT NUMBER 99-9999 PAGE 41 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 102 ISO 90012000ltBusiness Unitgt Quality Manual Matrix
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
12 Application 421 551 7
4 Quality management system 1 41 General requirements 1 42 Documentation requirements 43 421 General 43 422 Quality manual 43 44
423 Control of documents 432 44 45 46
424 Control of quality records 3 433 444 45 46 563 61 624 711 722 734 735 736 737 741 742 752 762 764 82 852 855
5 Management responsibility 5 51 Management commitment 51 553 56 6 101
52 Customer focus 52 72
53 Quality policy 53 552 561
54 Planning 54 541 Quality objectives 541 542
542 Quality management system planning 46 542 6 71 731 81 851
55 Responsibility authority and communication 55 551 Responsibility and authority 531 541 551 552 553 56
101 552 Management representative 553 553 Internal communication 533 553 62 101 56 Management review 56 561 General 443 542 561 562 Review input 562 821 8222 852 856
lowastlowastlowastlowast Boldface = Strong relationship between the ltBusiness Unitgt Quality Manual and the ISO 90012000 clause
DOCUMENT NUMBER 99-9999 PAGE 42 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
563 Review output 563 46
6 Resource management 6 61 Provision of resources 51 6 62 Human resources 61 62
621 General 51 61 62
622 Competence awareness and training 46 62
63 Infrastructure 63 64 Work environment 64 7 Product realization 7 71 Planning of product realization 542 46 6 71 722 733 735
736 81
72 Customer-related processes 72 721 Determination of requirements related to
the product
52 721
722 Review of requirements related to the product
46 722
723 Customer communication 723 853
73 Design and development 73 731 Design and development planning 542 731 732 Design and development inputs 46 732 733 Design and development outputs 733 75
734 Design and development review 46 734
735 Design and development verification 46 735 736 Design and development validation 46 736 737 Control of design and development
changes
46 737
74 Purchasing 74 741 Purchasing process 46 741 84
742 Purchasing information 46 742 743 Verification of purchased product 743 75 Production and service provision 75
DOCUMENT NUMBER 99-9999 PAGE 43 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
751 Control of production and service provision
751
752 Validation of processes for production and service provision
46 623 752
753 Identification and traceability 46 753 83
754 Customer property 754 755 Preservation of product 755 76 Control of monitoring and measuring devices 46 721 76 83
8 Measurement analysis and improvement 8 81 General 542 71 81 82
82 Monitoring and measurement 82 821 Customer satisfaction 562 821 853
822 Internal audit 46 562 822 84 851
823 Monitoring and measurement of processes
46 823 84
824 Monitoring and measurement of product 46 824 83 84 83 Control of nonconforming product 83 84
84 Analysis of data 562 741 821 8223 823 824 83 84
85 Improvement 85 851 Continual improvement 531 54 56 8223 84 851
852
852 Corrective action 46 764 85
853 Preventive action 46 85
DOCUMENT NUMBER 99-9999 PAGE 44 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 103 ltBusiness Unitgt Quality ManualQuality Management System Documentation
Matrix The table below lists the sections by number and title of the ltBusiness Unitgt Quality Manual along with the applicable quality management system documentation associated with the quality manual (QM) sections
Sec QM Section Title Quality Management System Documentation
1 Purpose
2 Scope
3 Applicable Documents
4 General 41 Definitions 99-9999 ltBusiness Unitgt Quality Manual 42 ltBusiness Unitgt
Profile NA
43 Quality Management System Documentation
99-9999 ltBusiness Unitgt Quality Manual 99-9999 Departmental Document Control Policies and
Procedures 44 Quality Manual 99-9999 ltBusiness Unitgt Quality Manual
99-9999 Distribution of Controlled Documents 99-9999 DMIS ldquoltCompanygt Confidentialrdquo Requirements
45 Control of Documents
99-9999 Document Management Information Services Governing Spec for 99-XXXX SECC Documents
99-9999 Document Management Information Services Policies and Procedures for ltBusiness Unitgt Series Specifications
99-9999 Departmental Document Control Policies and Procedures
99-9999 Distribution of Controlled Documents 99-9999 DMIS ldquoltCompanygt Confidentialrdquo Requirements
46 Control of Quality Records
99-9999 Virtual Factory Quality Records Retention PoliciesProcedures
5 Management Responsibility 51 Management
Commitment 99-9999 Departmental Document Control Policies and
Procedures 52 Customer Focus 53 Quality Policy 99-9999 ltBusiness Unitgt Quality Manual 54 Planning
DOCUMENT NUMBER 99-9999 PAGE 45 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
55 Responsibility Authority and Communication
99-9999 ltBusiness Unitgt Quality Manual
56 Management Review 99-9999 ltBusiness Unitgt Management Review Policy and Procedure
6 Resource Management 61 Assignment of
Personnel
62 Competence Awareness and Training
99-9999 Training Guidelines and Procedures for ltBusiness Unitgt
New Hire Orientation Documentation 63 Infrastructure 64 Work Environment ltBusiness Unitgt Manufacturing Safety Handbook
Office Safety Handbook
7 Product Realization 71 Planning of Product
Realization
72 Customer-Related Processes
99-9999 Change Management Specification Plan It Manual
73 Design and Development
99-9999 AssemblyTest CCB Policies and Procedures 99-9999 Change Management Specification 99-9999 DPD Department Operations Process 99-9999 Software Development Process 99-9999 Product Design Integration Process 99-9999 Enabling Design Process 99-9999 Technology Design Integration Process 99-9999 Design Validation Process 99-9999 Product Package Design Requirements Document
(PDRD) Process Applicable design rules Applicable library standards
74 Purchasing ltBusiness Unitgt Materials Desktop Procedures
DOCUMENT NUMBER 99-9999 PAGE 46 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
75 Production Provision 99-9999 Procurement specification for (Commodity) Materials 99-9999 ltBusiness Unitgt ESD Requirements 99-9999 AssemblyTest CCB Policies and Procedures 99-9999 Traceability and Bottomside Marking Requirements 99-9999 Standard Lot Numbering Specification 99-9999 Virtual Factory Quality Records Retention
PoliciesProcedures 99-9999 Chandler AZ Site Environmental Controls
Specification 99-9999 Unit Integrity Reject Management Specification 99-9999 C4OLGA Traceability Requirements 99-9999 WorkStream Policies and Procedures for C4 OLGA and
FC-PGA 99-9999 C4FC-PGA Class 10000 Cleanroom Protocol Guideline 99-9999 C4FC-PGA Class 100000 Cleanroom Protocol
Guideline 99-9999 OLGA1 OLGA2 INT2 FC-PGA VF and MCM On-
HoldOff-Hold System Procedure 99-9999 Pack Procedure Applicable process operating and other specifications AzLO Desktop Operating Procedures Handling and storage procedures documented in individual specifications Online Summary of Electrical Test (OSET) Product build kits
76 Control of Monitoring and Measuring Devices
99-9999 Arizona Standards Lab Calibration Procedures 99-9999 Measuring Equipment and Calibration Policy 99-9999 Virtual Factory AssemblyTest Manufacturing
Preventive Maintenance and Calibration Spec Individual manufacturing equipment specifications
8 Measurement Analysis and Improvement 81 Planning Monitoring
Measurement and Improvement Activities
DOCUMENT NUMBER 99-9999 PAGE 47 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
82 Monitoring and Measurement
99-9999 Procurement specification for (Commodity) Materials 99-9999 ATMO Spec Template for 08 Series Specs 99-9999 AT Internal Audit Policies amp Procedures for Virtual
Factories 99-9999 AT Self Audit Policies amp Procedures for Virtual
Factories 99-9999 ltBusiness UnitgtATM Quality Audit Corrective Action
Tracking Procedure using Speed 99-9999 FC-PGAINT2 and OLGA VF Inspection Trouble Report
(ITR) Procedures 99-9999 C4 amp FC-PGA VF Material and Disposition Review
Board Procedure 99-9999 Final Visual Inspection Procedure 99-9999 FC-PGAINT2 and OLGA Virtual Factory Final QA
Minimum Lot Acceptance Inspections Requirements and Procedure
99-9999 Quality System Auditing Policy 83 Control of
Nonconforming Product
99-9999 Material and Disposition Review Board procedure 99-9999 Unit IntegrityReject Management Specification 99-9999 OLGA1 and FC-PGA VF Process Trouble Report System 99-9999 Yield Issue Procedures and Guidelines 99-9999 OLGA1 OLGA2 INT2 FC-PGA VF and MCM On-
HoldOff-Hold System Procedure 99-9999 C4 amp FCPGA VF Material and Disposition Review
Board Procedure 84 Analysis of Data 85 Improvement 99-9999 AssemblyTest CCB Policies and Procedures
99-9999 AT Internal Audit Policies amp Procedures for Virtual Factories
99-9999 Excursion (DRBMRBITRPTR) NotificationDocumentation in SPEED ndash Policies and Procedures
99-9999 C4 amp FC-PGA VF Material and Disposition Review Board Procedure
Departmentally controlled procedures for yield management Departmentally controlled procedures for FACRs
DOCUMENT NUMBER 99-9999 PAGE 48 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 104 Abbreviations
ADC Arizona Distribution Center
AR Action Request
ltBusiness Unitgt
ltBusiness Unitgt
ATPO Assembly Test Process Orders
BKM Best known method (work instruction)
BOM Bill of materials
BPS Basic product specifications
CAT Chandler Assembly Test
CCB Change Control Board
CPU Central Processing Unit
CQIR Customer Quality Incident Report
DMIS Document Management Information Services
DRB Disposition Review Board
EACI External Administrative Customers Issue
EHS Environmental Health and Safety
ERSA Employee Relations Self-Assessment
FACR Functional Analysis Correlation Request
FPO Finish Process Order
HVM High-Volume Manufacturing
ITR Inspection Trouble Report (also known as Internal Trouble Report)
ISO International Organization for Standardization
LDC Local desktop control (work instruction)
MampTE Measurement and Test Equipment
MBP Management by Planning
MRB Material Review Board
MTS Module Target Specifications
MUM Monthly Update Meeting
OSET Online Summary of Electrical Test
PCCB Process Change Control Board
DOCUMENT NUMBER 99-9999 PAGE 49 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
PDRD Package Design Requirements Document
POR Plan of Record
PRD Product Requirements Document
PTR Process Trouble Report
PPV PC Platform Validation
QampR Quality and Reliability
RFC Response Flow Checklist
SLI Substrate Lot Identifier
SMS Site Materials and Services
SPC Statistical process control
SPEED System Product Engineering ECO Database
SSP Supplier Support Program
STC Simultaneous Technical Certification
TAP Technology Architecture Plan
TCCB Test Change Control Board
TEI Temporary Engineering Instruction
TMG Technology Manufacturing Group
TPS Technology Performance Specification
TTS Technology Target Specification
VDA Vendor Design Approval
VF Virtual factory
DOCUMENT NUMBER 99-9999 PAGE 10 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Level Documentation Type Describes
3 Work instructions Steps to be taken within a specific job function to achieve quality and production plan results Samples include the following types of documents bull Process operational specifications bull Preventive maintenance specifications bull Local desktop procedures (LDCs) bull Best known methods (BKMs) bull Toolkits
433 Quality records ltBusiness Unitgt maintains quality records at each documentation level to demonstrate
bull Conformity to specified requirements bull Suitability adequacy and effective operation of the quality management
system
44 Quality Manual 441 Classification and control
ltBusiness Unitgtrsquos quality manual is classified as ltCompanygt Confidential and is a controlled document Control is exercised by Document Management Information Services (DMIS)
442 Distribution DMIS distributes controlled copies of the current revision of ltBusiness Unitgtrsquos quality manual to individuals and departments on request
Uncontrolled copies of ltBusiness Unitgtrsquos quality manual can be viewed and printed by accessing the following online resources
bull Documentum (WorkSpace SmartSpace Vspec) bull The ltBusiness Unitgt DMIS shared local repository Copies printed using these access modes are uncontrolled reference copies
Individuals with uncontrolled copies must take responsibility for verifying that they are in possession of the current revision of this quality manual They do this by contacting DMIS directly or by checking the controlled documents list on the ltBusiness Unitgt DMIS shared local repository or on the DMIS shared repository on the ltCompanygt intranet
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IF PRINTED ndash REFERENCE COPY
443 Review and revision ltBusiness Unitgt employees are encouraged to propose amendments additions and improvements to this quality manual through their supervisor or manager or directly to the Quality Systems Manager
Maintenance and revision of ltBusiness Unitgtrsquos quality manual are the responsibility of the ltBusiness Unitgt Quality Systems Manager The manual is reviewed at a minimum on an annual basis and as necessary to incorporate changes in business direction and continual improvement activities
444 Approval The ltBusiness Unitgt ISO Management Representative approves the release of ltBusiness Unitgtrsquos quality manual Other approvals may be required at the discretion of designated ltBusiness Unitgt management staff Records of the review and approval processes are maintained
45 Control of Documents ltBusiness Unitgt places documents that direct activity affecting its quality management system under strict approval controlled distribution and change control including to the extent applicable documents of external origin such as standards and customer documents
Authorized personnel review and approve controlled documents for adequacy prior to issue and a quality record is kept of this process When changes are required to existing documents designated functions are provided with pertinent information including recommended improvements and corrective or preventive action implementation upon which to base their review and approval The nature of the change and the current revision status are identified in the controlled document
After approval the relevant version of the document is distributed under controlled conditions to all locations where operations essential to the effective functioning of the quality system are performed Locations may be authorized distribution points electronic terminals or a central or local repository Members of the affected work group receive relevant training when systems processes or procedures are implemented or modified
ltBusiness Unitgt promptly removes obsolete (not current) controlled documents from all points of issue or use or otherwise assures against their unintended use Obsolete controlled documents retained for legal andor knowledge-preservation purposes are suitably identified
ltBusiness Unitgt uses several methods to maintain the current revision status of all ltBusiness Unitgt controlled documents To preclude anyonersquos using obsolete documents DMIS maintains a controlled documents list that is readily accessible to users of the ltBusiness Unitgt DMIS shared local repository and the DMIS shared repository located on ltCompanygtrsquos intranet In addition designated personnel who use non-DMIS controlled documents maintain records of the current revision status of their documents for example local desktop procedures best known methods and toolkits
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46 Control of Quality Records ltBusiness Unitgt maintains quality records to provide evidence of conformity to specified requirements and of the effective operation of the quality management system Pertinent quality records from subcontractors are elements of these data
In accordance with ltCompanygt guidelines and procedures ltBusiness Unitgt maintains quality records that
bull Are legible and readily identifiable to the productprocess involved bull Are retrievable bull Are protected against deterioration damage and loss bull Have established retention periods
Retention periods vary from record to record depending on statute or regulation trade practices projected business needs or specific customer requirements For longer storage periods quality records are stored off-site
Each functional work group maintains a master index that identifies records that support and substantiate all ltBusiness Unitgt quality-related activities The index specifies as a minimum the following
bull Name of quality record bull Medium (paper foils microfilm magnetic disk or tape optical disk photograph or a
combination thereof) bull Responsible group ensuring the integrity of the quality record bull Location where the quality record is maintained bull Retention period bull Disposition authority for the quality record
5 Management Responsibility 51 Management Commitment
ltBusiness Unitgt management staff is committed to the development implementation and improvement of ltBusiness Unitgtrsquos quality management system The quality management system rests on the following foundations
bull ltBusiness Unitgt management staff communicates to employees the importance of the quality management system to the continued success and effectiveness of the organization
bull ltBusiness Unitgt management staff and personnel are visibly and actively committed to a total quality system and to its continual improvement
bull ltBusiness Unitgt management staff continually assesses the quality management systemrsquos capability to fulfill customer requirements and expectations
bull ltBusiness Unitgt management staff ensures planning and allocation of necessary resources including the assignment of competent personnel
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bull ltBusiness Unitgt management staff defines responsibilities for personnel who perform work and verify activities affecting quality
bull Documented and controlled processes are implemented and maintained bull An effective corrective and preventive action program is implemented and maintained
52 Customer Focus ltBusiness Unitgt management staff with help from other ltCompanygt management teams ensures that customer requirements (ie needs and expectations) are determined converted into specific requirements related to the deliverable and fulfilled with the goal of enhancing customer satisfaction Methods used may include
bull Identifying potential customers bull Customer surveys bull Customer feedback bull Customer requests for product changes bull Market research bull Analysis of competitive products bull Benchmarking
53 Quality Policy 531 ltBusiness Unitgt quality policy
ltBusiness Unitgt is committed to continuous quality improvement of our products processes and people Quality is integrated into all aspects of our business and forms the foundation of customer satisfaction
532 ltCompanygt mission and quality value statements ltBusiness Unitgtrsquos quality policy is the driver for the quality system It is linked to ltBusiness Unitgtrsquos vision mission and values Together they support ltCompanygtrsquos mission statement
Do a great job for our customers employees and stockholders by being the preeminent building block supplier to the worldwide Internet economy
ltBusiness Unitgtrsquos quality policy vision mission and values are aligned with ltCompanygtrsquos value statement on quality
We strive to bull Achieve the highest standards of excellence bull Do the right things right bull Continuously learn develop and improve bull Take pride in our work
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533 Communicating the ltBusiness Unitgt quality management system to employees ltBusiness Unitgtrsquos quality policy vision mission and values as well as ltCompanygtrsquos mission and quality value are communicated throughout the organization by
bull Key personnel who are responsible for implementing ltBusiness Unitgtrsquos quality management system
bull Using various media including distribution of controlled documents the ltBusiness Unitgt newsletter bulletin board postings badge cards monthly update meetings (MUMs) quality-related training team briefings and the ltCompanygt intranet
54 Planning 541 Quality objectives
ltBusiness Unitgt management staff establishes measurable quality objectives and related requirements that are consistent with ltBusiness Unitgtrsquos quality policy and communicates them to relevant functions and levels within the organization using among other instruments
bull ltBusiness Unitgt Agenda The annual ltBusiness Unitgt Agenda lists objectives pertaining to the general quality system and continual improvement
bull Management by Planning (MBP) MBP objectives include objectives for increasing organizational effectiveness productivity and employee satisfaction
Other quality objectives include those for product and improving products and processes Together these quality objectives drive the quality management system planning process
542 Quality management system planning ltBusiness Unitgt management staff identifies and plans processes and resources required for the quality system and for achieving quality objectives Elements in the overall quality management system planning process include
bull Planning for the achievement of quality objectives and general quality system planning the results of which are manifested in ltBusiness Unitgtrsquos quality manual
bull Planning of product realization processes and product verification and validation activities
bull Design and development planning bull Planning of monitoring and measurement of products capability of processes
achievement of project objectives and customer satisfaction bull Planning for continual improvement
Quality planning also ensures that adequate and appropriate resources are identified and implemented throughout the organization
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The output of the quality management system planning process is documented in quality records Any changes that are introduced into the quality management system are conducted in a controlled manner in order to maintain the integrity of the system
55 Responsibility Authority and Communication 551 ltBusiness Unitgt quality management structure
ltBusiness Unitgt management staff is responsible for defining implementing and maintaining the ltBusiness Unitgt quality system This responsibility is delegated through the organization using structured lines of authority (see organizational chart) The structure
bull Integrates all activities that affect the quality of ltBusiness Unitgt processes and products into a single system
bull Facilitates reliable and continuous control over those activities bull Ensures that appropriate communication processes are established and that
communication takes place regarding the effectiveness of the quality management system
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Important Departments identified in shaded boxes fall outside the scope of ltBusiness Unitgtrsquos ISO registration Departments connecting to the ltBusiness Unitgt organization using dashed lines are outside ltBusiness Unitgt but provide support functions
Finance
Director ltBusiness Unitgt
OrganizationalEffectiveness
Programs (OEP)
Assembly TechnologyArchitecture and
Pathfinding
Module Engineering Factory Operations
Roadmap andBusiness Process
Management (RBPM)
Platform Materialsand Enabling
Development (PMED)
Automation Non-CPU Packaging
Design ProcessDevelopment (DPD)
Human Resources Quality and Reliability(QampR)
Quality and ReliabilityEngineering Support
552 Deployment responsibilities of management ltBusiness Unitgt management staff acknowledges its responsibility for deploying ltBusiness Unitgtrsquos quality management system throughout the organization by
bull Defining and documenting ltBusiness Unitgtrsquos quality policy and quality objectives and ensuring that they are communicated and understood within the organization
bull Appointing a management representative with authority to ensure that the quality management system is effectively implemented and maintained
bull Establishing work roles and responsibilities bull Regularly reviewing the status and adequacy of ltBusiness Unitgtrsquos quality
management system bull Communicating to the organization the importance of meeting customer as well
as statutory and regulatory requirements
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ltBusiness Unitgt management staff gives personnel performing quality functions sufficient responsibility and authority to
bull Identify and record problems relating to ltBusiness Unitgtrsquos deliverables bull Initiate action to prevent the occurrence of nonconformities relating to
ltBusiness Unitgtrsquos products processes and quality system bull Initiate recommend or provide solutions through designated channels bull Verify the implementation of solutions bull Control further processing delivery or installation of nonconforming product
until the deficiency or the unsatisfactory condition has been corrected
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553 Personnel responsible for quality implementation The responsibility authority and interrelationship of all personnel who manage perform and verify work are defined by procedures within the various departments and functional work groups in organizational charts and in Appendix 101 Key Organizational Responsibilities The responsibilities for the ltBusiness Unitgt Director and the ltBusiness Unitgt ISO Management Representative appear in the table below
This person is responsible and accountable for
ltBusiness Unitgt Director
bull Overall management of the business including ltBusiness Unitgtrsquos quality management system as defined in ltBusiness Unitgtrsquos quality manual
ltBusiness Unitgt ISO Management Representative
bull Reviewing ltBusiness Unitgtrsquos quality management system and reporting the findings to management staff
bull Maintaining the effectiveness of ltBusiness Unitgtrsquos quality management system by adapting it to fit changing circumstances
bull Ensuring that functional work groups are proactive when probable instances of nonconformity exist
bull Reporting to ltBusiness Unitgt management staff if resources are inadequate for maintaining an effective internal quality audit program
bull Maintaining contact with the Registering Authority bull Providing ltBusiness Unitgt management staff with
updates on the findings of quality audits and assessments and with progress reports on plans for corrective action that result from the findings of these audits and assessments
bull Ensuring the promotion of awareness of customer requirements throughout the organization
bull Performing the duties of a management representative as defined in ISO 90012000
56 Management Review 561 Frequency
ltBusiness Unitgt management staff periodically review the ltBusiness Unitgt quality management system to ensure its continuing suitability adequacy and effectiveness The reviews assess opportunities for improvement and the need to incorporate improvements in ltBusiness Unitgtrsquos quality management system including changing ltBusiness Unitgtrsquos quality policy and quality objectives The review occurs at least once a year but may occur more often based on the performance of the quality management system and business needs
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562 Review items Review items at any one meeting vary depending on importance frequency of meetings and whether the meetings are attended by ltBusiness Unitgt management staff or by another appropriate level of management ltBusiness Unitgt management staff use these meetings to address over the course of a year the following performance and improvement opportunities
bull Results of audits bull Customer feedback bull Process performance and product conformity bull Status of preventive and corrective action bull Follow-up actions from previous management reviews bull Planned changes that could affect the quality management system bull Recommendations for improvement
563 Review outcome The outcome of a review includes actions related to
bull Improvement of the effectiveness of the quality management system and its processes
bull Improvement of deliverables related to requirements bull Resource needs
Results of the reviews are recorded and required actions (ARs) are assigned to responsible parties for follow-up actions The status of ARs is tracked to ensure successful and timely completion
6 Resource Management ltBusiness Unitgt determines and provides the resources needed to
bull Implement and maintain the quality management system and continually improve its effectiveness
bull Enhance customer satisfaction
61 Assignment of Personnel Personnel performing work affecting ltBusiness Unitgt deliverables are deemed competent on the basis of their appropriate education skills experience and training Appropriate departments and functional work groups maintain records documenting employeesrsquo competencies
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62 Competence Awareness and Training 621 Commitment to training
ltBusiness Unitgt management staff is committed to employee training as a way of ensuring that personnel
bull Have the knowledge skills tools and techniques required to perform their jobs and initiate improvements and innovations
bull Understand the potential consequences of not following procedures bull Are aware of the relevance and importance of their activities and how they
contribute to the achievement of ltBusiness Unitgtrsquos quality objectives
This commitment to training extends to newly recruited personnel and personnel transferred to new assignments
622 Identifying competency needs and developing training schedules Each functional work group is responsible for
bull Determining the necessary competence for personnel performing work affecting deliverables by analyzing job requirements and an individualrsquos current qualifications and career development goals
bull Developing and regularly reviewing training plans and schedules bull Arranging training or taking other actions to satisfy competency needs of
personnel bull Ensuring that training or other actions continue to be appropriate throughout an
individualrsquos tenure in the work group
623 Technical training and evaluation A technical training group coordinates and facilitates the instruction of ltBusiness Unitgt personnel who require additional technical skills as required by ltBusiness Unitgt business and training needs Training may occur on the job in a formal classroom setting or off-site at a customerrsquos or supplierrsquos facility The training group regularly evaluates training activities to ensure that they are fulfilling the requirements of personnel and the needs of ltBusiness Unitgt
Individual functional groups also evaluate their training needs These needs may change because
bull An employee is reassigned promoted or assumes additional responsibilities bull A new employee is hired bull Customer requirements change bull A new structure system process or procedure is implemented bull A specific performance problem is identified
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624 Training records Personnel competency needs are documented in departmental andor individual employee training plans Qualified trainers and facilitators carry out the training Records of an individualrsquos training and qualifications (including copies of licenses and certifications as appropriate) are maintained
63 Infrastructure ltCompanygt provides the infrastructure ltBusiness Unitgt needs to achieve conformity to requirements for deliverables including
bull Buildings workspace and associated utilities bull Process equipment both hardware and software bull Supporting services such as transport facilities and information and communication
technology
Southwest Regional Site Materials and Services (SMS) provisions and maintains buildings workspace and associated utilities Specifically SMS
bull Installs qualifies operates and maintains process support facilities bull Monitors the performance of facilities support equipment associated with product
manufacturing bull Provides preventive and corrective maintenance of facilities support and monitoring
equipment
64 Work Environment ltBusiness Unitgt management staff with support from ltCompanygt Site Environmental Health and Safety (EHS) is committed to providing a suitable work environment
The following human factors affect the work environment
bull Creative work methodologies such as telecommuting bull Opportunities for professional and personal development through programs such as
ERSA (Employee Relations Self-Assessment) bull Opportunities for greater involvement within ltBusiness Unitgt and outside in the
community through programs such as ltCompanygtrsquos Itrsquos a Great Place to Work bull Ergonomics bull Workplace location bull Safety rules and guidance bull Use of protective equipment
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The following physical factors affect the work environment
bull Cleanliness bull Hazardous substances and situations bull Air flow temperature humidity and pollution bull Lighting bull Noise and vibration
7 Product Realization ltBusiness Unitgtrsquos manufacturing packaging technology development consists of five phases associated activities and ldquoRevrdquo (Revision) levels
bull Path Finding Assembly and test and silicon technology optimization begins during this phase Silicon and packaging technology roadmaps are synchronized and the strategic assembly technology direction is determined The Technology Architecture Plan (TAP) is published
bull Definition The packaging technology envelope is defined and aligned with business and product needs during this phase The product is formally added to the ltBusiness Unitgt roadmap and the product Package Design Requirements Document (PDRD) is initiated Among the controlled documents that are released are the Product Divisionrsquos Package Product Requirements Document (PRD) the initial Technology Target Specification (TTS) which defines the requirements for a package technology the initial design rules and the initial Technology Performance Specifications (TPSs)
bull Discovery The assembly and test process materials piece-parts and equipment are designed to satisfy the packaging technology envelope lead product requirements and design rules during this phase A Plan of Record (POR) baseline process is established
bull Development The baseline process is defined During this phase the focus is on manufacturing stability and capability and the analysis of data related to manufacturability yield and reliability as well as EHS (environmental health and safety) data related to equipment materials and waste streams Process specifications are written and change control is implemented
bull Deployment Revenue product begins to ship and the factory ramps to high-volume manufacturing during this phase which is normally defined as the period from Technical Certification to Factory Certification or High-Volume Manufacturing (HVM) Certification (When Simultaneous Technical Certification [STC] methodology is employed Technical Certification and HVM Certification occur simultaneously) Continual focus is on yield and manufacturability improvements The Development Manufacturing Line transfers the process to the production factory
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The following figure represents the five phases of ltBusiness Unitgtrsquos manufacturing packaging technology development that are described in the preceding paragraphs The figure also defines the scope of ltBusiness Unitgtrsquos ISO 90012000 certification The scope starts with the initial publication of the Technology Target Specification and ends with High-Volume Manufacturing Certification when the packaging process has been duplicated in the receiving factory and the factory assumes responsibility for running and sustaining the process
Path-Finding Definition Discovery Development Deployment
TechnologyTargetSpecification
High-VolumeManufacturing
Certification
TechnologyCertification
Plan ofRecordand
Non-CPU Scope of ISO Certification
71 Planning of Product Realization 711 Creating product-specific quality plans
ltBusiness Unitgt creates product-specific quality plans for product realization processes and for product verification and validation activities These plans are consistent with the other requirements of ltBusiness Unitgtrsquos quality management system
In creating product-specific quality plans ltBusiness Unitgt determines
bull Quality objectives and requirements for the deliverable bull The need to establish processes documents and provide resources specific to
the deliverable bull Required verification validation monitoring inspection and test activities
specific to the deliverable bull Product acceptance criteria bull Records needed to provide evidence that the realization processes and resulting
deliverable fulfill requirements
712 Quality plan documentation ltBusiness Unitgt documents its plans for realization processes and for verification and validation activities in product drawings and specifications material or process flow diagrams process flowcharts setup sheets verification and validation reports work orders lot travelers inspection and test procedures and similar documents that define the manner of production and specify the inspection and test programs for given products Collectively these documents comprise the product-specific quality plan
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72 Customer-Related Processes 721 Determination of requirements related to deliverables
ltBusiness Unitgt does not identify requirements initiated by external customers rather a corporate organization determines them in accordance with documented procedures The procedures ensure that the following items are determined
bull Requirements specified by the customer including requirements for delivery If customer requirements differ from standard ltCompanygt products a corporate mediator resolves the differences
bull Requirements and technologies not stated by the customer but necessary for specified use or application
bull Statutory and regulatory requirements related to the product bull Any additional requirements determined by corporate
These requirements are communicated to ltCompanygt divisions fabrication sites and subsequently ltBusiness Unitgt
Requirements may also be initiated by internal customers who want to have ltBusiness Unitgtrsquos processes applied to their design concepts Design concepts are systematically analyzed to identify customer requirements
722 Review of requirements related to deliverables ltBusiness Unitgt reviews requirements related to deliverables prior to the commitment to supply deliverables to customers The review process ensures that
bull Product and technology requirements are understood bull Requirements differing from those previously expressed are resolved bull Requirements are confirmed before acceptance bull ltBusiness Unitgt can meet the defined requirements
Review results and action items are maintained
Requirements for deliverables are defined in terms of frequency power die size device speed volumes delivery dates and other factors They are communicated to responsible departments and functional work groups within ltBusiness Unitgt using various methods including
bull Technology Target Specifications bull Module Target Specifications (MTSs) bull Design rules bull Technology Performance Specifications (TPSs) bull Equipment specifications bull Material specifications
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IF PRINTED ndash REFERENCE COPY
bull Package Design Requirements Documents (PDRDs) bull Bills of Materials (BOMs) bull Plan It bull Meeting minutes bull Scientific record books
When requirements for deliverables change ltBusiness Unitgt ensures that the relevant documents are amended and that relevant personnel are made aware of the changes
723 Customer communication ltBusiness Unitgt has implemented effective processes for communicating with its customers These customers may be other ltCompanygt organizations Communications include but are not limited to the following
bull Product information bull Inquiries bull Order handling bull Customer feedback
73 Design and Development 731 Design and development planning
ltBusiness Unitgt plans and controls design and development of its products Planning activities determine
bull Design and development stages bull Review verification and validation that are appropriate to each design and
development stage bull Responsibilities and authorities for design and development
ltBusiness Unitgt manages interfaces between different groups involved in design and development to ensure effective communication Planning output is updated as the design and development progresses
732 Design and development inputs ltBusiness Unitgt ensures that inputs relating to requirements for deliverables are determined and records maintained Inputs may include
bull Functional and performance requirements bull Applicable statutory and regulatory requirements bull Where applicable information derived from previous similar designs bull Other requirements essential for design and development
Qualified personnel review the requirements for adequacy and completeness and resolve any issues
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733 Design and development outputs ltBusiness Unitgt ensures that the outputs of design and development are in a format suitable to manufacturing and capable of verification against design and development input These outputs generally consist of
bull PDRDs bull Design rules bull iTech files bull Design library bull Vendor Design Approval (VDA) bull SPEED BOM specification bull Netlistpin map
The outputs of design and development (baseline) are approved prior to release to ensure that they
bull Meet input requirements for design and development bull Provide appropriate information for purchasing and production operations bull Contain or reference product acceptance criteria bull Specify the characteristics of the product that are essential for its safe and
proper use
734 Design and development review At suitable stages individuals involved with product design and development meet to
bull Evaluate the ability of the results of design and development to fulfill requirements
bull Identify any problems and propose necessary actions
Review results and action items are maintained
735 Design and development verification Design and development verification is the process by which individuals involved with design and development demonstrate that outputs have satisfied the design and development input requirements Verification provides a preliminary assessment of the packagersquos manufacturability
ltBusiness Unitgt has documented procedures that establish the points at which verification activities are performed Verification records and action items are maintained
736 Design and development validation Design and development validation is the process by which individuals involved with product design and development demonstrate that the resulting product is capable of fulfilling the requirements for the specified use or application
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ltBusiness Unitgt has documented procedures that establish when in the design and development process validation is performed Validation records and action items are maintained
737 Control of design and development changes Authorized ltBusiness Unitgt personnel identify document review and approve all design and development changes before implementation Records of the results of the change review and action items are maintained
74 Purchasing Purchases and services that impact the quality of products delivered to ltBusiness Unitgt customers are strictly controlled The type and extent of control applied to the supplier and the purchased product are dependent on the effect of the purchased product on subsequent product realization or the final product Controls are exercised by departments inside and outside ltBusiness Unitgt depending on the purchased product or service
741 Purchasing process ltBusiness Unitgt controls its purchasing processes to ensure that direct and indirect materials
bull Conform to requirements bull Reach manufacturing without interruption bull Are procured from approved suppliers
The responsible commodity management team evaluates and selects suppliers on the basis of their ability to meet ltBusiness Unitgtrsquos requirements including as applicable having a quality management system and meeting any stated product- or service-specific quality assurance requirements
The responsible commodity team performs subsequent reevaluations at prescribed intervals using methods including but not limited to those in the following list
bull A formal assessment process of the supplierrsquos capability to supply products andor services
bull Analysis of data in relation to key parameters for example delivery performance and material rejects
bull Feedback received bull Evaluation at the time of subcontract renewal
Evaluation records and action items arising from the evaluation are maintained
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742 Purchasing information ltBusiness Unitgt ensures that its purchasing documents are approved prior to submitting them to the supplier During the approval process information relating to the particular purchase is checked for accuracy and adequacy of the specified requirements Purchasing information may include
bull Drawings bull Specifications bull References to part numbers and descriptions bull Requirements for approval of product procedures processes and equipment bull Requirements for qualification of personnel bull Verification arrangements at the supplierrsquos premises and method of product
release bull Supplier quality management system requirements
ltBusiness Unitgt maintains records of all its purchasing documents
743 Verification of purchased product ltBusiness Unitgt has established and implemented inspection and other activities necessary for ensuring that purchased product meets specified purchase requirements
When the applicable contract with the supplier allows ltBusiness Unitgtrsquos representatives may audit the supplierrsquos premises Also when specified under contract and allowable under the contract with ltBusiness Unitgtrsquos suppliers ltBusiness Unitgtrsquos customers or their representatives will be afforded the opportunity to visit the supplierrsquos premises to perform verification
75 Production Provision 751 Control of production operations
ltBusiness Unitgt plans and carries out production operations under controlled conditions Controlled conditions include as applicable
bull Availability of information that describes the characteristics of the product bull Availability of work instructions at points of use bull Use of suitable equipment bull Availability and use of measuring and monitoring devices bull Implementation of monitoring and measurement activities bull Implementation of release delivery and any applicable post-delivery activities
7511 Control of processes and equipment The processes and equipment used to produce new package technology are initially qualified under controlled conditions Platform managers define the transfer requirements for high-volume manufacturing
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The methods used to qualify equipment purchased to support increasing product demand are described in procurement specifications andor contracts Additional equipment characterization requirements are defined in Change Control Board (CCB) documents
7512 Process sequence and recipes The procedures and recipes for each process step are documented in controlled documents which typically include the following
bull Individual process operating specifications bull Bills of materials (BOMs) bull Basic product specifications (BPSs) bull Special customer specifications (S-specs) bull Online Summary of Electrical Test (OSET)
The correct production sequences are controlled and planned using WorkStream Information contained in WorkStream includes the product routes operation numbers processing data and other information necessary to support the manufacturing process The progress of a product or group of products through a production route is controlled and monitored in WorkStream WorkStream is accessible using computer terminals located throughout the factory
7513 Process change controlprocess improvement Changes to continually improve qualified processes testing equipment or indirect and direct materials are documented and controlled by the appropriate CCB To maintain the integrity of the process ltBusiness Unitgt verifies the resulting output to ensure that the instituted change has the desired effect
7514 Statistical process control Where appropriate statistical process control (SPC) is used on key process parameters and quality characteristics Response flow checklists (RFCs) to correct out-of-control conditions are used where appropriate The details of the SPC system and other monitors are documented in individual process specifications
752 Validation of processes for production Validation of processes for production demonstrates the ability of processes to achieve planned results At appropriate intervals in the realization process ltBusiness Unitgt validates processes where
bull Subsequent monitoring or measurement cannot verify the resulting output bull Deficiencies in the product may become apparent only after the product is in
use
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ltBusiness Unitgt validation arrangements of these processes include as applicable
bull Defined criteria for review and approval of the processes bull Approval of equipment and qualification of personnel bull Use of specific methods and procedures bull Records requirements bull Revalidation
753 Identification and traceability ltBusiness Unitgt identifies where appropriate the product by suitable means throughout product realization and it identifies the product status with respect to monitoring and measurement requirements as described below
7531 Identification and traceability control ltBusiness Unitgt maintains product identification and traceability throughout product realization using a combination of the following methods
bull Physical segregation bull Fab lot number bull Lot travelers (Assembly Test Process Orders [ATPOs] or Finish Process
Orders [FPOs]) bull WorkStream routes bull Product package marking bull Substrate Lot Identifiers (SLIs)
The automated shop floor control system WorkStream controls product routing and traceability WorkStream routes are programmed to prevent product from being moved to a future operation until all processing and data collection at the current operation are complete This control process applies to production lots nonstandard flow products which are processed using specialized routes and die sales which are normal product processed through a partial assembly route in accordance with customer request WorkStream can be used to trace lots currently in the factory to a specific location or operation in the factory Records pertaining to lot processing (ATPOFPO) are retained
Production lots are physically segregated from each other through the use of approved carts A lot is carried on a designated cart (or carts) and the cart carries only one lot to maintain traceability and lot integrity
7532 Monitoring and measurement status Lot travelers (ATPOs and FPOs) and WorkStream are used to indicate the status of product within the overall process flow Manufacturing personnel record the measurement and monitoring status of each lot on the appropriate traveler and enter the data into WorkStream
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Product that has been inspected and has passed the defined quality criteria is moved to the next operation Rejected product is physically separated from acceptable product whenever possible If physical separation is not yet possible the rejected product is clearly identified as reject product and disposed of according to the governing procedure Product that has been placed on hold for production-related problems is identified as ldquoon holdrdquo and cannot be processed further until its disposition is determined
754 Customer property ltBusiness Unitgt identifies verifies and protects property and other assets owned by customers and other interested parties while the property is under its control Such property may be provided for use or incorporation into an ltBusiness Unitgt deliverable
Property that is lost damaged or does not meet specification is reported to the customer and records are maintained
755 Preservation of product ltBusiness Unitgt has processes that preserve conformity of product and constituent product parts during internal processing and delivery to the intended destination ltBusiness Unitgt personnel are responsible for handling product inside the factory and for delivery to the Arizona Distribution Center (ADC) ADC is responsible for packaging and handling of finished product
Southwest Regional Site Materials and Services monitors direct materials from point of receipt through storage until it is issued to ltBusiness Unitgt manufacturing Supplier packaging is maintained as long as possible to ensure proper handling and storage Perishable material is coded with expiration dates Indirect materials are coded with part numbers and revision levels to ensure that correct revision level materials are being used in manufacturing
ltBusiness Unitgt product is assembled under appropriate environmental control to prevent contamination deterioration and damage from electrostatic discharge Use of automated process equipment and associated carriers minimizes the potential for damage due to material handling
ltBusiness Unitgt packaging and shipping standards conform to corporate drawing specifications Packaging supplies are procured through corporate-contracted suppliers
76 Control of Monitoring and Measuring Devices 761 Introduction
ltBusiness Unitgtrsquos processes ensure that monitoring and measurement activities are carried out in a manner that is consistent with monitoring and measurement requirements
ltBusiness Unitgt controls calibrates and maintains monitoring and measuring devices needed to provide evidence of conformity of product to determined
DOCUMENT NUMBER 99-9999 PAGE 32 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
requirements Manufacturing and support organizations deliver to the Site Calibration Standards Lab measuring equipment that either needs adjustment or is due for calibration on or before the calibration due date Every organization that comes into contact with measuring equipment has procedures to protect the equipment from damage and deterioration during handling maintenance and storage
Monitoring and measuring devices subject to calibration include but are not limited to
bull Measurement and test equipment (MampTE) bull Analytical in-process inspection equipment bull Final test equipment bull Computer software used in the monitoring and measurement of specified
requirements
ltBusiness Unitgt preventive maintenance and calibration procedures also apply to monitoring and measuring devices used by suppliers in the Supplier Support Program (SSP) and by other contractors who actively support the factory
762 Calibration safeguards identification status and records ltBusiness Unitgt safeguards measuring equipment from adjustments that would invalidate measurement results Measuring equipment subject to calibration control is uniquely identified Calibration frequency is documented and controlled by the Calibration Scheduling System or other appropriate system Records and results of calibration and maintenance performed on each piece of equipment are maintained as specified by the supporting group and factory requirements Calibration status appears on a sticker or label affixed to the equipment or in a readily accessible database or record
763 Calibration methods When performing calibration qualified ltBusiness Unitgt personnel use procedures that identify the measurements to be made the accuracies required and the calibration settings The measuring equipment used is capable of the precision and accuracy requirements and the uncertainty of each measurement within specified limits
Measuring equipment is calibrated or verified at specified intervals or prior to use as applicable against measurement standards traceable to international or national measurement standards Where no such standards exist the basis used for calibration or verification is recorded
764 Corrective action ltBusiness Unitgt initiates appropriate action if measuring equipment is found to be out of tolerance or in an overdue condition Appropriate action may include but is not limited to frequency validity and product risk reviews as described below Records of the results of action taken are maintained and reviewed
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IF PRINTED ndash REFERENCE COPY
7641 Out-of-tolerance equipment for userowner and calibrating departments When measuring equipment is found in an out-of-tolerance condition the using department is notified The notification includes but is not be limited to all associated measurement data Departments notified of an out-of-tolerance device evaluate the impact and possible acceptance of nonconforming product or services by performing a Disposition Review Board (DRB) The Quality Systems Engineer generates the DRB in SPEED
Important No DRB is required if an out-of-tolerance condition occurs during initial (first) equipment calibration performed by the Site Calibration Standards Lab
7642 Overdue equipment for userowner and calibrating departments When measuring equipment is found in an overdue condition the using department is notified The notification includes but is not limited to all associated scheduling data Departments notified of an overdue device evaluate the impact by performing a Process Trouble Report (PTR) The Quality Systems Engineer generates the PTR in SPEED
8 Measurement Analysis and Improvement 81 Planning Monitoring Measurement and Improvement Activities
ltBusiness Unitgt plans and implements the monitoring measurement analysis and improvement processes needed to
bull Demonstrate conformity of processes and product bull Ensure conformity of the quality management system bull Continually improve the effectiveness of the quality management system
ltBusiness Unitgt establishes the applicable methods including statistical techniques and the specific equipment used for measuring processes and products
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IF PRINTED ndash REFERENCE COPY
82 Monitoring and Measurement 821 Customer satisfaction
ltBusiness Unitgt gathers analyzes and monitors information relating to customer perception of ltBusiness Unitgtrsquos performance ltBusiness Unitgt uses the sources of customer satisfaction information to determine if the organization is meeting the needs and expectations of ltBusiness Unitgtrsquos customers Results are reported to the ltBusiness Unitgt management staff as part of the management review process and records and action items are maintained
822 Internal and external audits ltBusiness Unitgt conducts internal audits at planned intervals in all areas of the organization where the quality of deliverables to the customer is affected ltBusiness Unitgt also facilitates second-party audits from Corporate Quality Assessment and third-party audits from the Registering Authority These audits
bull Verify compliance of the quality management system to product realization plans the requirements of ISO 90012000 and internal specifications as appropriate and the quality management system requirements established by ltBusiness Unitgt
bull Determine whether the quality management system has been effectively implemented and maintained
bull Help drive continual improvement throughout ltBusiness Unitgt
8221 Quality audit implementation Quality system audits are the defined responsibility of the Quality Systems Department Audits are
bull Carried out annually or as needed in line with documented procedures and responsibilities Audit frequency is based on business needs andor maturity system
bull Performed in a manner that ensures objectivity and impartiality of the audit process Auditors do not audit their own work
bull Defined planned and scheduled on the basis of the status and importance of the activities and areas to be audited as well as on the results of previous audits
In addition to internal audits the manufacturing floor performs self-audits annually or as needed
8222 Audit results follow-up and records The results of audits are formally recorded along with timely correctivepreventive action and the time frame agreed on by personnel having responsibility in the areas audited The effectiveness of the correctiveprevention action is reviewed as needed with personnel independent from the audited areas either during a subsequently scheduled audit or randomly
DOCUMENT NUMBER 99-9999 PAGE 35 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
The status and effectiveness of corrective and preventive actions as well as audit results and trends are assessed and reviewed as part of the management review process
8223 Continual improvement Audit and assessment results are analyzed to identify root causes of problems Organization-wide issues are identified and presented to management The approach ensures the continual improvement of the quality management system while it mitigates the recurrence of problems and nonconformities
823 Monitoring and measurement of processes At pertinent stages of the realization process ltBusiness Unitgt monitors and where applicable measures the performance of its processes Records and action items are maintained
Measures of process performance that may be incorporated into various realization processes include the following indicators
bull Capability bull Cost allocation and reduction bull Cycle time or throughput bull Measurable aspects of dependability bull Yield bull Effectiveness and efficiency of people bull Reaction time bull Utilization of technologies bull Waste reduction
824 Monitoring and measurement of deliverables
At pertinent stages of the realization process ltBusiness Unitgt monitors and where applicable measures product characteristics Verification (inspection) records and the test history of each production lot are maintained in WorkStream Records are also maintained as specified by the relevant documentation including the name of the person authorizing release of the deliverable
83 Control of Nonconforming Product ltBusiness Unitgt ensures that nonconforming product is identified and controlled to prevent its unintended use or delivery Nonconforming data are collected and analyzed and records and action items are maintained
831 Disposition Review Board A DRB is convened to confirm that questionable product is normal or indistinguishable from normal and to determine the disposition of such product A
DOCUMENT NUMBER 99-9999 PAGE 36 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
DRB is required when routine dispositioning procedures do not specify the appropriate disposition
832 Material Review Board A Material Review Board (MRB) is convened to evaluate the shipment of nonconforming product Nonconforming product is shipped only with the consent of a Quality and Reliability (QampR) engineer the customer andor Product Division
84 Analysis of Data ltBusiness Unitgt identifies collects and analyzes appropriate data to
bull Demonstrate the effectiveness of the quality management system bull Evaluate improvement and performance opportunities
85 Improvement 851 Continual improvement
ltBusiness Unitgt plans and manages the processes necessary for the continual improvement of its quality management system
852 Corrective and preventive actions ltBusiness Unitgt documents and follows processes that review nonconforming product and evaluates the need for correction and preventive actions The results of corrective and preventive actions taken are recorded and reviewed
Examples of ltBusiness Unitgt processes that may initiate corrective and preventive actions are
bull Management review of quality systems bull Internal and external audits and self-audits bull Incoming material quality control inspections bull Dispositioning of nonconforming product including DRBs and MRBs bull Yield review and low-yield analysis bull Customer feedback including Functional Analysis Correlation Requests
(FACRs) bull External Administrative Customers Issues (EACIs) bull Customer Quality Incident Report (CQIR)
853 Customer feedback system ltBusiness Unitgt sometimes receives feedback from ltCompanygtrsquos customers (through the ltCompanygt Quality Support Center) in the form of FACRs and EACIs ltCompanygtrsquos Customer Quality Engineers may raise awareness of certain high-impact issues by generating a CQIR
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IF PRINTED ndash REFERENCE COPY
854 Corrective action tracking The coordinatorowner for each process that is part of the formal corrective-preventive action system is responsible for tracking corrective and preventive actions
855 Correctivepreventive action implementation Implementation of corrective and preventive actions is prioritized as necessary based on factory requirements and customer expectations Corrective and preventive actions that require process changes are reviewed and approved for implementation by the appropriate Process Change Control Board (PCCB) The results of actions taken are recorded
856 Correctivepreventive action escalation Any issues identified within the formal correctivepreventive action system that require escalation due to priority risk or resourcing may be escalated using any of the following people or systems
bull Platform manager bull Department manager bull Manufacturing shift manager bull Quality and Reliability Manager bull ISO Management Representative bull Management review process bull Other communication forums as appropriate
9 Revision History
Rev Date Description Initiator
08 101298 Renew spec without content changes ltNamegt
09 2599 Complete rewrite reformat to comply with governing spec 7-section formatting
ltNamegt
10 4299 CN ndash To comply with ISO audit finding in development of a more robust and closed loop system for dealing with out-of-tolerance and overdue measurement and test equipment that require calibration from the site(s) Standard Calibration Lab
ltNamegt
11 52699 CN ndash Clarify when a DRB should not occur ltNamegt
12 021400 CN ndash Rewrite ltNamegt
13 101300 Complete rewrite using new template to comply with ISO 90012000
ltNamegt
DOCUMENT NUMBER 99-9999 PAGE 38 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 101 Key Organizational Responsibilities
The responsibility authority and interrelationship of all personnel who manage perform and verify work are defined in organizational charts by procedures within the various organizations focus areas and functional work groups and in the following matrix
Important
bull Refer to 553 for a description of the responsibilities assigned to the ltBusiness Unitgt Director and the ltBusiness Unitgt ISO Management Representative
bull Organizations and focus areas in rows bordered by dashed lines are outside ltBusiness Unitgt but provide specified support functions
Organization Focus Areas
Roadmap and Business Process Management (RBPM)
bull Product and Technology Integration bull CPU Packaging and Enabling Roadmaps bull Technology Assessments and Communications bull Package Technology Management and Capability Roadmaps
Design Process Development (DPD)
bull Design Tool Development bull ThermalMechanical Tools and Analysis bull Electrical Modeling and Analysis bull Mechanical Design and Integration bull Package Design and Integration bull Design Processes
Platform Materials and Enabling Development (PMED)
bull Platform Integration bull Materials bull Enabling bull Substrate Assembly Subcontractors
Module Engineering bull Process Engineering bull Process Change Control Board
DOCUMENT NUMBER 99-9999 PAGE 39 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Organization Focus Areas
Automation bull Equipment Integration bull Engineering Analysis bull Shop Floor Control bull Infrastructure bull Planning and Logistics Group (PLG) bull Test Automation bull Change Requests bull Change Control Board bull MDT bull Operations
Factory Operations bull Manufacturing bull Manufacturing Systems bull Industrial Engineering bull Build Logistics
Organizational Effectiveness Programs
bull Organizational Development bull Salaried Non-ExemptExemptFirst Line Management (FLM)
Development bull Mentoring bull Embedded Staffing and Sourcing bull Statistical Applications bull Factory Support bull Peer Training Systems bull Business Practices bull Safety bull Employee Relations Self-Assessment (ERSA) bull Quality Systems Audit bull Document Management Information Services bull Learning Technologies Integration and Validation
Quality and Reliability (QampR)
bull Platform and Enabling Quality and Reliability Engineering (QRE)
bull Materials Analysis bull Failure Analysis bull Fault Isolation bull Product QRE bull Customer and Sustaining Engineering
Quality and Reliability Engineering Support
bull Product reliability stress bull Preventive maintenance and calibration of equipment and
tools
DOCUMENT NUMBER 99-9999 PAGE 40 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Organization Focus Areas
Product Engineering
bull Product sample and early revenue requirements management bull Primary interface to Product Division bull Division to Virtual Factory coordination bull Product silicon test software (Test Change Control Board
Component test Burn-in PC Platform Validation) Southwest Regional Site Materials and Services (SMS)
bull Process support facilities bull Facilities support equipment bull Preventive and corrective maintenance of facilities support
and monitoring equipment
DOCUMENT NUMBER 99-9999 PAGE 41 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 102 ISO 90012000ltBusiness Unitgt Quality Manual Matrix
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
12 Application 421 551 7
4 Quality management system 1 41 General requirements 1 42 Documentation requirements 43 421 General 43 422 Quality manual 43 44
423 Control of documents 432 44 45 46
424 Control of quality records 3 433 444 45 46 563 61 624 711 722 734 735 736 737 741 742 752 762 764 82 852 855
5 Management responsibility 5 51 Management commitment 51 553 56 6 101
52 Customer focus 52 72
53 Quality policy 53 552 561
54 Planning 54 541 Quality objectives 541 542
542 Quality management system planning 46 542 6 71 731 81 851
55 Responsibility authority and communication 55 551 Responsibility and authority 531 541 551 552 553 56
101 552 Management representative 553 553 Internal communication 533 553 62 101 56 Management review 56 561 General 443 542 561 562 Review input 562 821 8222 852 856
lowastlowastlowastlowast Boldface = Strong relationship between the ltBusiness Unitgt Quality Manual and the ISO 90012000 clause
DOCUMENT NUMBER 99-9999 PAGE 42 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
563 Review output 563 46
6 Resource management 6 61 Provision of resources 51 6 62 Human resources 61 62
621 General 51 61 62
622 Competence awareness and training 46 62
63 Infrastructure 63 64 Work environment 64 7 Product realization 7 71 Planning of product realization 542 46 6 71 722 733 735
736 81
72 Customer-related processes 72 721 Determination of requirements related to
the product
52 721
722 Review of requirements related to the product
46 722
723 Customer communication 723 853
73 Design and development 73 731 Design and development planning 542 731 732 Design and development inputs 46 732 733 Design and development outputs 733 75
734 Design and development review 46 734
735 Design and development verification 46 735 736 Design and development validation 46 736 737 Control of design and development
changes
46 737
74 Purchasing 74 741 Purchasing process 46 741 84
742 Purchasing information 46 742 743 Verification of purchased product 743 75 Production and service provision 75
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IF PRINTED ndash REFERENCE COPY
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
751 Control of production and service provision
751
752 Validation of processes for production and service provision
46 623 752
753 Identification and traceability 46 753 83
754 Customer property 754 755 Preservation of product 755 76 Control of monitoring and measuring devices 46 721 76 83
8 Measurement analysis and improvement 8 81 General 542 71 81 82
82 Monitoring and measurement 82 821 Customer satisfaction 562 821 853
822 Internal audit 46 562 822 84 851
823 Monitoring and measurement of processes
46 823 84
824 Monitoring and measurement of product 46 824 83 84 83 Control of nonconforming product 83 84
84 Analysis of data 562 741 821 8223 823 824 83 84
85 Improvement 85 851 Continual improvement 531 54 56 8223 84 851
852
852 Corrective action 46 764 85
853 Preventive action 46 85
DOCUMENT NUMBER 99-9999 PAGE 44 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 103 ltBusiness Unitgt Quality ManualQuality Management System Documentation
Matrix The table below lists the sections by number and title of the ltBusiness Unitgt Quality Manual along with the applicable quality management system documentation associated with the quality manual (QM) sections
Sec QM Section Title Quality Management System Documentation
1 Purpose
2 Scope
3 Applicable Documents
4 General 41 Definitions 99-9999 ltBusiness Unitgt Quality Manual 42 ltBusiness Unitgt
Profile NA
43 Quality Management System Documentation
99-9999 ltBusiness Unitgt Quality Manual 99-9999 Departmental Document Control Policies and
Procedures 44 Quality Manual 99-9999 ltBusiness Unitgt Quality Manual
99-9999 Distribution of Controlled Documents 99-9999 DMIS ldquoltCompanygt Confidentialrdquo Requirements
45 Control of Documents
99-9999 Document Management Information Services Governing Spec for 99-XXXX SECC Documents
99-9999 Document Management Information Services Policies and Procedures for ltBusiness Unitgt Series Specifications
99-9999 Departmental Document Control Policies and Procedures
99-9999 Distribution of Controlled Documents 99-9999 DMIS ldquoltCompanygt Confidentialrdquo Requirements
46 Control of Quality Records
99-9999 Virtual Factory Quality Records Retention PoliciesProcedures
5 Management Responsibility 51 Management
Commitment 99-9999 Departmental Document Control Policies and
Procedures 52 Customer Focus 53 Quality Policy 99-9999 ltBusiness Unitgt Quality Manual 54 Planning
DOCUMENT NUMBER 99-9999 PAGE 45 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
55 Responsibility Authority and Communication
99-9999 ltBusiness Unitgt Quality Manual
56 Management Review 99-9999 ltBusiness Unitgt Management Review Policy and Procedure
6 Resource Management 61 Assignment of
Personnel
62 Competence Awareness and Training
99-9999 Training Guidelines and Procedures for ltBusiness Unitgt
New Hire Orientation Documentation 63 Infrastructure 64 Work Environment ltBusiness Unitgt Manufacturing Safety Handbook
Office Safety Handbook
7 Product Realization 71 Planning of Product
Realization
72 Customer-Related Processes
99-9999 Change Management Specification Plan It Manual
73 Design and Development
99-9999 AssemblyTest CCB Policies and Procedures 99-9999 Change Management Specification 99-9999 DPD Department Operations Process 99-9999 Software Development Process 99-9999 Product Design Integration Process 99-9999 Enabling Design Process 99-9999 Technology Design Integration Process 99-9999 Design Validation Process 99-9999 Product Package Design Requirements Document
(PDRD) Process Applicable design rules Applicable library standards
74 Purchasing ltBusiness Unitgt Materials Desktop Procedures
DOCUMENT NUMBER 99-9999 PAGE 46 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
75 Production Provision 99-9999 Procurement specification for (Commodity) Materials 99-9999 ltBusiness Unitgt ESD Requirements 99-9999 AssemblyTest CCB Policies and Procedures 99-9999 Traceability and Bottomside Marking Requirements 99-9999 Standard Lot Numbering Specification 99-9999 Virtual Factory Quality Records Retention
PoliciesProcedures 99-9999 Chandler AZ Site Environmental Controls
Specification 99-9999 Unit Integrity Reject Management Specification 99-9999 C4OLGA Traceability Requirements 99-9999 WorkStream Policies and Procedures for C4 OLGA and
FC-PGA 99-9999 C4FC-PGA Class 10000 Cleanroom Protocol Guideline 99-9999 C4FC-PGA Class 100000 Cleanroom Protocol
Guideline 99-9999 OLGA1 OLGA2 INT2 FC-PGA VF and MCM On-
HoldOff-Hold System Procedure 99-9999 Pack Procedure Applicable process operating and other specifications AzLO Desktop Operating Procedures Handling and storage procedures documented in individual specifications Online Summary of Electrical Test (OSET) Product build kits
76 Control of Monitoring and Measuring Devices
99-9999 Arizona Standards Lab Calibration Procedures 99-9999 Measuring Equipment and Calibration Policy 99-9999 Virtual Factory AssemblyTest Manufacturing
Preventive Maintenance and Calibration Spec Individual manufacturing equipment specifications
8 Measurement Analysis and Improvement 81 Planning Monitoring
Measurement and Improvement Activities
DOCUMENT NUMBER 99-9999 PAGE 47 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
82 Monitoring and Measurement
99-9999 Procurement specification for (Commodity) Materials 99-9999 ATMO Spec Template for 08 Series Specs 99-9999 AT Internal Audit Policies amp Procedures for Virtual
Factories 99-9999 AT Self Audit Policies amp Procedures for Virtual
Factories 99-9999 ltBusiness UnitgtATM Quality Audit Corrective Action
Tracking Procedure using Speed 99-9999 FC-PGAINT2 and OLGA VF Inspection Trouble Report
(ITR) Procedures 99-9999 C4 amp FC-PGA VF Material and Disposition Review
Board Procedure 99-9999 Final Visual Inspection Procedure 99-9999 FC-PGAINT2 and OLGA Virtual Factory Final QA
Minimum Lot Acceptance Inspections Requirements and Procedure
99-9999 Quality System Auditing Policy 83 Control of
Nonconforming Product
99-9999 Material and Disposition Review Board procedure 99-9999 Unit IntegrityReject Management Specification 99-9999 OLGA1 and FC-PGA VF Process Trouble Report System 99-9999 Yield Issue Procedures and Guidelines 99-9999 OLGA1 OLGA2 INT2 FC-PGA VF and MCM On-
HoldOff-Hold System Procedure 99-9999 C4 amp FCPGA VF Material and Disposition Review
Board Procedure 84 Analysis of Data 85 Improvement 99-9999 AssemblyTest CCB Policies and Procedures
99-9999 AT Internal Audit Policies amp Procedures for Virtual Factories
99-9999 Excursion (DRBMRBITRPTR) NotificationDocumentation in SPEED ndash Policies and Procedures
99-9999 C4 amp FC-PGA VF Material and Disposition Review Board Procedure
Departmentally controlled procedures for yield management Departmentally controlled procedures for FACRs
DOCUMENT NUMBER 99-9999 PAGE 48 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 104 Abbreviations
ADC Arizona Distribution Center
AR Action Request
ltBusiness Unitgt
ltBusiness Unitgt
ATPO Assembly Test Process Orders
BKM Best known method (work instruction)
BOM Bill of materials
BPS Basic product specifications
CAT Chandler Assembly Test
CCB Change Control Board
CPU Central Processing Unit
CQIR Customer Quality Incident Report
DMIS Document Management Information Services
DRB Disposition Review Board
EACI External Administrative Customers Issue
EHS Environmental Health and Safety
ERSA Employee Relations Self-Assessment
FACR Functional Analysis Correlation Request
FPO Finish Process Order
HVM High-Volume Manufacturing
ITR Inspection Trouble Report (also known as Internal Trouble Report)
ISO International Organization for Standardization
LDC Local desktop control (work instruction)
MampTE Measurement and Test Equipment
MBP Management by Planning
MRB Material Review Board
MTS Module Target Specifications
MUM Monthly Update Meeting
OSET Online Summary of Electrical Test
PCCB Process Change Control Board
DOCUMENT NUMBER 99-9999 PAGE 49 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
PDRD Package Design Requirements Document
POR Plan of Record
PRD Product Requirements Document
PTR Process Trouble Report
PPV PC Platform Validation
QampR Quality and Reliability
RFC Response Flow Checklist
SLI Substrate Lot Identifier
SMS Site Materials and Services
SPC Statistical process control
SPEED System Product Engineering ECO Database
SSP Supplier Support Program
STC Simultaneous Technical Certification
TAP Technology Architecture Plan
TCCB Test Change Control Board
TEI Temporary Engineering Instruction
TMG Technology Manufacturing Group
TPS Technology Performance Specification
TTS Technology Target Specification
VDA Vendor Design Approval
VF Virtual factory
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IF PRINTED ndash REFERENCE COPY
443 Review and revision ltBusiness Unitgt employees are encouraged to propose amendments additions and improvements to this quality manual through their supervisor or manager or directly to the Quality Systems Manager
Maintenance and revision of ltBusiness Unitgtrsquos quality manual are the responsibility of the ltBusiness Unitgt Quality Systems Manager The manual is reviewed at a minimum on an annual basis and as necessary to incorporate changes in business direction and continual improvement activities
444 Approval The ltBusiness Unitgt ISO Management Representative approves the release of ltBusiness Unitgtrsquos quality manual Other approvals may be required at the discretion of designated ltBusiness Unitgt management staff Records of the review and approval processes are maintained
45 Control of Documents ltBusiness Unitgt places documents that direct activity affecting its quality management system under strict approval controlled distribution and change control including to the extent applicable documents of external origin such as standards and customer documents
Authorized personnel review and approve controlled documents for adequacy prior to issue and a quality record is kept of this process When changes are required to existing documents designated functions are provided with pertinent information including recommended improvements and corrective or preventive action implementation upon which to base their review and approval The nature of the change and the current revision status are identified in the controlled document
After approval the relevant version of the document is distributed under controlled conditions to all locations where operations essential to the effective functioning of the quality system are performed Locations may be authorized distribution points electronic terminals or a central or local repository Members of the affected work group receive relevant training when systems processes or procedures are implemented or modified
ltBusiness Unitgt promptly removes obsolete (not current) controlled documents from all points of issue or use or otherwise assures against their unintended use Obsolete controlled documents retained for legal andor knowledge-preservation purposes are suitably identified
ltBusiness Unitgt uses several methods to maintain the current revision status of all ltBusiness Unitgt controlled documents To preclude anyonersquos using obsolete documents DMIS maintains a controlled documents list that is readily accessible to users of the ltBusiness Unitgt DMIS shared local repository and the DMIS shared repository located on ltCompanygtrsquos intranet In addition designated personnel who use non-DMIS controlled documents maintain records of the current revision status of their documents for example local desktop procedures best known methods and toolkits
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IF PRINTED ndash REFERENCE COPY
46 Control of Quality Records ltBusiness Unitgt maintains quality records to provide evidence of conformity to specified requirements and of the effective operation of the quality management system Pertinent quality records from subcontractors are elements of these data
In accordance with ltCompanygt guidelines and procedures ltBusiness Unitgt maintains quality records that
bull Are legible and readily identifiable to the productprocess involved bull Are retrievable bull Are protected against deterioration damage and loss bull Have established retention periods
Retention periods vary from record to record depending on statute or regulation trade practices projected business needs or specific customer requirements For longer storage periods quality records are stored off-site
Each functional work group maintains a master index that identifies records that support and substantiate all ltBusiness Unitgt quality-related activities The index specifies as a minimum the following
bull Name of quality record bull Medium (paper foils microfilm magnetic disk or tape optical disk photograph or a
combination thereof) bull Responsible group ensuring the integrity of the quality record bull Location where the quality record is maintained bull Retention period bull Disposition authority for the quality record
5 Management Responsibility 51 Management Commitment
ltBusiness Unitgt management staff is committed to the development implementation and improvement of ltBusiness Unitgtrsquos quality management system The quality management system rests on the following foundations
bull ltBusiness Unitgt management staff communicates to employees the importance of the quality management system to the continued success and effectiveness of the organization
bull ltBusiness Unitgt management staff and personnel are visibly and actively committed to a total quality system and to its continual improvement
bull ltBusiness Unitgt management staff continually assesses the quality management systemrsquos capability to fulfill customer requirements and expectations
bull ltBusiness Unitgt management staff ensures planning and allocation of necessary resources including the assignment of competent personnel
DOCUMENT NUMBER 99-9999 PAGE 13 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
bull ltBusiness Unitgt management staff defines responsibilities for personnel who perform work and verify activities affecting quality
bull Documented and controlled processes are implemented and maintained bull An effective corrective and preventive action program is implemented and maintained
52 Customer Focus ltBusiness Unitgt management staff with help from other ltCompanygt management teams ensures that customer requirements (ie needs and expectations) are determined converted into specific requirements related to the deliverable and fulfilled with the goal of enhancing customer satisfaction Methods used may include
bull Identifying potential customers bull Customer surveys bull Customer feedback bull Customer requests for product changes bull Market research bull Analysis of competitive products bull Benchmarking
53 Quality Policy 531 ltBusiness Unitgt quality policy
ltBusiness Unitgt is committed to continuous quality improvement of our products processes and people Quality is integrated into all aspects of our business and forms the foundation of customer satisfaction
532 ltCompanygt mission and quality value statements ltBusiness Unitgtrsquos quality policy is the driver for the quality system It is linked to ltBusiness Unitgtrsquos vision mission and values Together they support ltCompanygtrsquos mission statement
Do a great job for our customers employees and stockholders by being the preeminent building block supplier to the worldwide Internet economy
ltBusiness Unitgtrsquos quality policy vision mission and values are aligned with ltCompanygtrsquos value statement on quality
We strive to bull Achieve the highest standards of excellence bull Do the right things right bull Continuously learn develop and improve bull Take pride in our work
DOCUMENT NUMBER 99-9999 PAGE 14 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
533 Communicating the ltBusiness Unitgt quality management system to employees ltBusiness Unitgtrsquos quality policy vision mission and values as well as ltCompanygtrsquos mission and quality value are communicated throughout the organization by
bull Key personnel who are responsible for implementing ltBusiness Unitgtrsquos quality management system
bull Using various media including distribution of controlled documents the ltBusiness Unitgt newsletter bulletin board postings badge cards monthly update meetings (MUMs) quality-related training team briefings and the ltCompanygt intranet
54 Planning 541 Quality objectives
ltBusiness Unitgt management staff establishes measurable quality objectives and related requirements that are consistent with ltBusiness Unitgtrsquos quality policy and communicates them to relevant functions and levels within the organization using among other instruments
bull ltBusiness Unitgt Agenda The annual ltBusiness Unitgt Agenda lists objectives pertaining to the general quality system and continual improvement
bull Management by Planning (MBP) MBP objectives include objectives for increasing organizational effectiveness productivity and employee satisfaction
Other quality objectives include those for product and improving products and processes Together these quality objectives drive the quality management system planning process
542 Quality management system planning ltBusiness Unitgt management staff identifies and plans processes and resources required for the quality system and for achieving quality objectives Elements in the overall quality management system planning process include
bull Planning for the achievement of quality objectives and general quality system planning the results of which are manifested in ltBusiness Unitgtrsquos quality manual
bull Planning of product realization processes and product verification and validation activities
bull Design and development planning bull Planning of monitoring and measurement of products capability of processes
achievement of project objectives and customer satisfaction bull Planning for continual improvement
Quality planning also ensures that adequate and appropriate resources are identified and implemented throughout the organization
DOCUMENT NUMBER 99-9999 PAGE 15 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
The output of the quality management system planning process is documented in quality records Any changes that are introduced into the quality management system are conducted in a controlled manner in order to maintain the integrity of the system
55 Responsibility Authority and Communication 551 ltBusiness Unitgt quality management structure
ltBusiness Unitgt management staff is responsible for defining implementing and maintaining the ltBusiness Unitgt quality system This responsibility is delegated through the organization using structured lines of authority (see organizational chart) The structure
bull Integrates all activities that affect the quality of ltBusiness Unitgt processes and products into a single system
bull Facilitates reliable and continuous control over those activities bull Ensures that appropriate communication processes are established and that
communication takes place regarding the effectiveness of the quality management system
DOCUMENT NUMBER 99-9999 PAGE 16 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Important Departments identified in shaded boxes fall outside the scope of ltBusiness Unitgtrsquos ISO registration Departments connecting to the ltBusiness Unitgt organization using dashed lines are outside ltBusiness Unitgt but provide support functions
Finance
Director ltBusiness Unitgt
OrganizationalEffectiveness
Programs (OEP)
Assembly TechnologyArchitecture and
Pathfinding
Module Engineering Factory Operations
Roadmap andBusiness Process
Management (RBPM)
Platform Materialsand Enabling
Development (PMED)
Automation Non-CPU Packaging
Design ProcessDevelopment (DPD)
Human Resources Quality and Reliability(QampR)
Quality and ReliabilityEngineering Support
552 Deployment responsibilities of management ltBusiness Unitgt management staff acknowledges its responsibility for deploying ltBusiness Unitgtrsquos quality management system throughout the organization by
bull Defining and documenting ltBusiness Unitgtrsquos quality policy and quality objectives and ensuring that they are communicated and understood within the organization
bull Appointing a management representative with authority to ensure that the quality management system is effectively implemented and maintained
bull Establishing work roles and responsibilities bull Regularly reviewing the status and adequacy of ltBusiness Unitgtrsquos quality
management system bull Communicating to the organization the importance of meeting customer as well
as statutory and regulatory requirements
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ltBusiness Unitgt management staff gives personnel performing quality functions sufficient responsibility and authority to
bull Identify and record problems relating to ltBusiness Unitgtrsquos deliverables bull Initiate action to prevent the occurrence of nonconformities relating to
ltBusiness Unitgtrsquos products processes and quality system bull Initiate recommend or provide solutions through designated channels bull Verify the implementation of solutions bull Control further processing delivery or installation of nonconforming product
until the deficiency or the unsatisfactory condition has been corrected
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553 Personnel responsible for quality implementation The responsibility authority and interrelationship of all personnel who manage perform and verify work are defined by procedures within the various departments and functional work groups in organizational charts and in Appendix 101 Key Organizational Responsibilities The responsibilities for the ltBusiness Unitgt Director and the ltBusiness Unitgt ISO Management Representative appear in the table below
This person is responsible and accountable for
ltBusiness Unitgt Director
bull Overall management of the business including ltBusiness Unitgtrsquos quality management system as defined in ltBusiness Unitgtrsquos quality manual
ltBusiness Unitgt ISO Management Representative
bull Reviewing ltBusiness Unitgtrsquos quality management system and reporting the findings to management staff
bull Maintaining the effectiveness of ltBusiness Unitgtrsquos quality management system by adapting it to fit changing circumstances
bull Ensuring that functional work groups are proactive when probable instances of nonconformity exist
bull Reporting to ltBusiness Unitgt management staff if resources are inadequate for maintaining an effective internal quality audit program
bull Maintaining contact with the Registering Authority bull Providing ltBusiness Unitgt management staff with
updates on the findings of quality audits and assessments and with progress reports on plans for corrective action that result from the findings of these audits and assessments
bull Ensuring the promotion of awareness of customer requirements throughout the organization
bull Performing the duties of a management representative as defined in ISO 90012000
56 Management Review 561 Frequency
ltBusiness Unitgt management staff periodically review the ltBusiness Unitgt quality management system to ensure its continuing suitability adequacy and effectiveness The reviews assess opportunities for improvement and the need to incorporate improvements in ltBusiness Unitgtrsquos quality management system including changing ltBusiness Unitgtrsquos quality policy and quality objectives The review occurs at least once a year but may occur more often based on the performance of the quality management system and business needs
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562 Review items Review items at any one meeting vary depending on importance frequency of meetings and whether the meetings are attended by ltBusiness Unitgt management staff or by another appropriate level of management ltBusiness Unitgt management staff use these meetings to address over the course of a year the following performance and improvement opportunities
bull Results of audits bull Customer feedback bull Process performance and product conformity bull Status of preventive and corrective action bull Follow-up actions from previous management reviews bull Planned changes that could affect the quality management system bull Recommendations for improvement
563 Review outcome The outcome of a review includes actions related to
bull Improvement of the effectiveness of the quality management system and its processes
bull Improvement of deliverables related to requirements bull Resource needs
Results of the reviews are recorded and required actions (ARs) are assigned to responsible parties for follow-up actions The status of ARs is tracked to ensure successful and timely completion
6 Resource Management ltBusiness Unitgt determines and provides the resources needed to
bull Implement and maintain the quality management system and continually improve its effectiveness
bull Enhance customer satisfaction
61 Assignment of Personnel Personnel performing work affecting ltBusiness Unitgt deliverables are deemed competent on the basis of their appropriate education skills experience and training Appropriate departments and functional work groups maintain records documenting employeesrsquo competencies
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62 Competence Awareness and Training 621 Commitment to training
ltBusiness Unitgt management staff is committed to employee training as a way of ensuring that personnel
bull Have the knowledge skills tools and techniques required to perform their jobs and initiate improvements and innovations
bull Understand the potential consequences of not following procedures bull Are aware of the relevance and importance of their activities and how they
contribute to the achievement of ltBusiness Unitgtrsquos quality objectives
This commitment to training extends to newly recruited personnel and personnel transferred to new assignments
622 Identifying competency needs and developing training schedules Each functional work group is responsible for
bull Determining the necessary competence for personnel performing work affecting deliverables by analyzing job requirements and an individualrsquos current qualifications and career development goals
bull Developing and regularly reviewing training plans and schedules bull Arranging training or taking other actions to satisfy competency needs of
personnel bull Ensuring that training or other actions continue to be appropriate throughout an
individualrsquos tenure in the work group
623 Technical training and evaluation A technical training group coordinates and facilitates the instruction of ltBusiness Unitgt personnel who require additional technical skills as required by ltBusiness Unitgt business and training needs Training may occur on the job in a formal classroom setting or off-site at a customerrsquos or supplierrsquos facility The training group regularly evaluates training activities to ensure that they are fulfilling the requirements of personnel and the needs of ltBusiness Unitgt
Individual functional groups also evaluate their training needs These needs may change because
bull An employee is reassigned promoted or assumes additional responsibilities bull A new employee is hired bull Customer requirements change bull A new structure system process or procedure is implemented bull A specific performance problem is identified
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624 Training records Personnel competency needs are documented in departmental andor individual employee training plans Qualified trainers and facilitators carry out the training Records of an individualrsquos training and qualifications (including copies of licenses and certifications as appropriate) are maintained
63 Infrastructure ltCompanygt provides the infrastructure ltBusiness Unitgt needs to achieve conformity to requirements for deliverables including
bull Buildings workspace and associated utilities bull Process equipment both hardware and software bull Supporting services such as transport facilities and information and communication
technology
Southwest Regional Site Materials and Services (SMS) provisions and maintains buildings workspace and associated utilities Specifically SMS
bull Installs qualifies operates and maintains process support facilities bull Monitors the performance of facilities support equipment associated with product
manufacturing bull Provides preventive and corrective maintenance of facilities support and monitoring
equipment
64 Work Environment ltBusiness Unitgt management staff with support from ltCompanygt Site Environmental Health and Safety (EHS) is committed to providing a suitable work environment
The following human factors affect the work environment
bull Creative work methodologies such as telecommuting bull Opportunities for professional and personal development through programs such as
ERSA (Employee Relations Self-Assessment) bull Opportunities for greater involvement within ltBusiness Unitgt and outside in the
community through programs such as ltCompanygtrsquos Itrsquos a Great Place to Work bull Ergonomics bull Workplace location bull Safety rules and guidance bull Use of protective equipment
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The following physical factors affect the work environment
bull Cleanliness bull Hazardous substances and situations bull Air flow temperature humidity and pollution bull Lighting bull Noise and vibration
7 Product Realization ltBusiness Unitgtrsquos manufacturing packaging technology development consists of five phases associated activities and ldquoRevrdquo (Revision) levels
bull Path Finding Assembly and test and silicon technology optimization begins during this phase Silicon and packaging technology roadmaps are synchronized and the strategic assembly technology direction is determined The Technology Architecture Plan (TAP) is published
bull Definition The packaging technology envelope is defined and aligned with business and product needs during this phase The product is formally added to the ltBusiness Unitgt roadmap and the product Package Design Requirements Document (PDRD) is initiated Among the controlled documents that are released are the Product Divisionrsquos Package Product Requirements Document (PRD) the initial Technology Target Specification (TTS) which defines the requirements for a package technology the initial design rules and the initial Technology Performance Specifications (TPSs)
bull Discovery The assembly and test process materials piece-parts and equipment are designed to satisfy the packaging technology envelope lead product requirements and design rules during this phase A Plan of Record (POR) baseline process is established
bull Development The baseline process is defined During this phase the focus is on manufacturing stability and capability and the analysis of data related to manufacturability yield and reliability as well as EHS (environmental health and safety) data related to equipment materials and waste streams Process specifications are written and change control is implemented
bull Deployment Revenue product begins to ship and the factory ramps to high-volume manufacturing during this phase which is normally defined as the period from Technical Certification to Factory Certification or High-Volume Manufacturing (HVM) Certification (When Simultaneous Technical Certification [STC] methodology is employed Technical Certification and HVM Certification occur simultaneously) Continual focus is on yield and manufacturability improvements The Development Manufacturing Line transfers the process to the production factory
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The following figure represents the five phases of ltBusiness Unitgtrsquos manufacturing packaging technology development that are described in the preceding paragraphs The figure also defines the scope of ltBusiness Unitgtrsquos ISO 90012000 certification The scope starts with the initial publication of the Technology Target Specification and ends with High-Volume Manufacturing Certification when the packaging process has been duplicated in the receiving factory and the factory assumes responsibility for running and sustaining the process
Path-Finding Definition Discovery Development Deployment
TechnologyTargetSpecification
High-VolumeManufacturing
Certification
TechnologyCertification
Plan ofRecordand
Non-CPU Scope of ISO Certification
71 Planning of Product Realization 711 Creating product-specific quality plans
ltBusiness Unitgt creates product-specific quality plans for product realization processes and for product verification and validation activities These plans are consistent with the other requirements of ltBusiness Unitgtrsquos quality management system
In creating product-specific quality plans ltBusiness Unitgt determines
bull Quality objectives and requirements for the deliverable bull The need to establish processes documents and provide resources specific to
the deliverable bull Required verification validation monitoring inspection and test activities
specific to the deliverable bull Product acceptance criteria bull Records needed to provide evidence that the realization processes and resulting
deliverable fulfill requirements
712 Quality plan documentation ltBusiness Unitgt documents its plans for realization processes and for verification and validation activities in product drawings and specifications material or process flow diagrams process flowcharts setup sheets verification and validation reports work orders lot travelers inspection and test procedures and similar documents that define the manner of production and specify the inspection and test programs for given products Collectively these documents comprise the product-specific quality plan
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72 Customer-Related Processes 721 Determination of requirements related to deliverables
ltBusiness Unitgt does not identify requirements initiated by external customers rather a corporate organization determines them in accordance with documented procedures The procedures ensure that the following items are determined
bull Requirements specified by the customer including requirements for delivery If customer requirements differ from standard ltCompanygt products a corporate mediator resolves the differences
bull Requirements and technologies not stated by the customer but necessary for specified use or application
bull Statutory and regulatory requirements related to the product bull Any additional requirements determined by corporate
These requirements are communicated to ltCompanygt divisions fabrication sites and subsequently ltBusiness Unitgt
Requirements may also be initiated by internal customers who want to have ltBusiness Unitgtrsquos processes applied to their design concepts Design concepts are systematically analyzed to identify customer requirements
722 Review of requirements related to deliverables ltBusiness Unitgt reviews requirements related to deliverables prior to the commitment to supply deliverables to customers The review process ensures that
bull Product and technology requirements are understood bull Requirements differing from those previously expressed are resolved bull Requirements are confirmed before acceptance bull ltBusiness Unitgt can meet the defined requirements
Review results and action items are maintained
Requirements for deliverables are defined in terms of frequency power die size device speed volumes delivery dates and other factors They are communicated to responsible departments and functional work groups within ltBusiness Unitgt using various methods including
bull Technology Target Specifications bull Module Target Specifications (MTSs) bull Design rules bull Technology Performance Specifications (TPSs) bull Equipment specifications bull Material specifications
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bull Package Design Requirements Documents (PDRDs) bull Bills of Materials (BOMs) bull Plan It bull Meeting minutes bull Scientific record books
When requirements for deliverables change ltBusiness Unitgt ensures that the relevant documents are amended and that relevant personnel are made aware of the changes
723 Customer communication ltBusiness Unitgt has implemented effective processes for communicating with its customers These customers may be other ltCompanygt organizations Communications include but are not limited to the following
bull Product information bull Inquiries bull Order handling bull Customer feedback
73 Design and Development 731 Design and development planning
ltBusiness Unitgt plans and controls design and development of its products Planning activities determine
bull Design and development stages bull Review verification and validation that are appropriate to each design and
development stage bull Responsibilities and authorities for design and development
ltBusiness Unitgt manages interfaces between different groups involved in design and development to ensure effective communication Planning output is updated as the design and development progresses
732 Design and development inputs ltBusiness Unitgt ensures that inputs relating to requirements for deliverables are determined and records maintained Inputs may include
bull Functional and performance requirements bull Applicable statutory and regulatory requirements bull Where applicable information derived from previous similar designs bull Other requirements essential for design and development
Qualified personnel review the requirements for adequacy and completeness and resolve any issues
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733 Design and development outputs ltBusiness Unitgt ensures that the outputs of design and development are in a format suitable to manufacturing and capable of verification against design and development input These outputs generally consist of
bull PDRDs bull Design rules bull iTech files bull Design library bull Vendor Design Approval (VDA) bull SPEED BOM specification bull Netlistpin map
The outputs of design and development (baseline) are approved prior to release to ensure that they
bull Meet input requirements for design and development bull Provide appropriate information for purchasing and production operations bull Contain or reference product acceptance criteria bull Specify the characteristics of the product that are essential for its safe and
proper use
734 Design and development review At suitable stages individuals involved with product design and development meet to
bull Evaluate the ability of the results of design and development to fulfill requirements
bull Identify any problems and propose necessary actions
Review results and action items are maintained
735 Design and development verification Design and development verification is the process by which individuals involved with design and development demonstrate that outputs have satisfied the design and development input requirements Verification provides a preliminary assessment of the packagersquos manufacturability
ltBusiness Unitgt has documented procedures that establish the points at which verification activities are performed Verification records and action items are maintained
736 Design and development validation Design and development validation is the process by which individuals involved with product design and development demonstrate that the resulting product is capable of fulfilling the requirements for the specified use or application
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ltBusiness Unitgt has documented procedures that establish when in the design and development process validation is performed Validation records and action items are maintained
737 Control of design and development changes Authorized ltBusiness Unitgt personnel identify document review and approve all design and development changes before implementation Records of the results of the change review and action items are maintained
74 Purchasing Purchases and services that impact the quality of products delivered to ltBusiness Unitgt customers are strictly controlled The type and extent of control applied to the supplier and the purchased product are dependent on the effect of the purchased product on subsequent product realization or the final product Controls are exercised by departments inside and outside ltBusiness Unitgt depending on the purchased product or service
741 Purchasing process ltBusiness Unitgt controls its purchasing processes to ensure that direct and indirect materials
bull Conform to requirements bull Reach manufacturing without interruption bull Are procured from approved suppliers
The responsible commodity management team evaluates and selects suppliers on the basis of their ability to meet ltBusiness Unitgtrsquos requirements including as applicable having a quality management system and meeting any stated product- or service-specific quality assurance requirements
The responsible commodity team performs subsequent reevaluations at prescribed intervals using methods including but not limited to those in the following list
bull A formal assessment process of the supplierrsquos capability to supply products andor services
bull Analysis of data in relation to key parameters for example delivery performance and material rejects
bull Feedback received bull Evaluation at the time of subcontract renewal
Evaluation records and action items arising from the evaluation are maintained
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742 Purchasing information ltBusiness Unitgt ensures that its purchasing documents are approved prior to submitting them to the supplier During the approval process information relating to the particular purchase is checked for accuracy and adequacy of the specified requirements Purchasing information may include
bull Drawings bull Specifications bull References to part numbers and descriptions bull Requirements for approval of product procedures processes and equipment bull Requirements for qualification of personnel bull Verification arrangements at the supplierrsquos premises and method of product
release bull Supplier quality management system requirements
ltBusiness Unitgt maintains records of all its purchasing documents
743 Verification of purchased product ltBusiness Unitgt has established and implemented inspection and other activities necessary for ensuring that purchased product meets specified purchase requirements
When the applicable contract with the supplier allows ltBusiness Unitgtrsquos representatives may audit the supplierrsquos premises Also when specified under contract and allowable under the contract with ltBusiness Unitgtrsquos suppliers ltBusiness Unitgtrsquos customers or their representatives will be afforded the opportunity to visit the supplierrsquos premises to perform verification
75 Production Provision 751 Control of production operations
ltBusiness Unitgt plans and carries out production operations under controlled conditions Controlled conditions include as applicable
bull Availability of information that describes the characteristics of the product bull Availability of work instructions at points of use bull Use of suitable equipment bull Availability and use of measuring and monitoring devices bull Implementation of monitoring and measurement activities bull Implementation of release delivery and any applicable post-delivery activities
7511 Control of processes and equipment The processes and equipment used to produce new package technology are initially qualified under controlled conditions Platform managers define the transfer requirements for high-volume manufacturing
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The methods used to qualify equipment purchased to support increasing product demand are described in procurement specifications andor contracts Additional equipment characterization requirements are defined in Change Control Board (CCB) documents
7512 Process sequence and recipes The procedures and recipes for each process step are documented in controlled documents which typically include the following
bull Individual process operating specifications bull Bills of materials (BOMs) bull Basic product specifications (BPSs) bull Special customer specifications (S-specs) bull Online Summary of Electrical Test (OSET)
The correct production sequences are controlled and planned using WorkStream Information contained in WorkStream includes the product routes operation numbers processing data and other information necessary to support the manufacturing process The progress of a product or group of products through a production route is controlled and monitored in WorkStream WorkStream is accessible using computer terminals located throughout the factory
7513 Process change controlprocess improvement Changes to continually improve qualified processes testing equipment or indirect and direct materials are documented and controlled by the appropriate CCB To maintain the integrity of the process ltBusiness Unitgt verifies the resulting output to ensure that the instituted change has the desired effect
7514 Statistical process control Where appropriate statistical process control (SPC) is used on key process parameters and quality characteristics Response flow checklists (RFCs) to correct out-of-control conditions are used where appropriate The details of the SPC system and other monitors are documented in individual process specifications
752 Validation of processes for production Validation of processes for production demonstrates the ability of processes to achieve planned results At appropriate intervals in the realization process ltBusiness Unitgt validates processes where
bull Subsequent monitoring or measurement cannot verify the resulting output bull Deficiencies in the product may become apparent only after the product is in
use
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ltBusiness Unitgt validation arrangements of these processes include as applicable
bull Defined criteria for review and approval of the processes bull Approval of equipment and qualification of personnel bull Use of specific methods and procedures bull Records requirements bull Revalidation
753 Identification and traceability ltBusiness Unitgt identifies where appropriate the product by suitable means throughout product realization and it identifies the product status with respect to monitoring and measurement requirements as described below
7531 Identification and traceability control ltBusiness Unitgt maintains product identification and traceability throughout product realization using a combination of the following methods
bull Physical segregation bull Fab lot number bull Lot travelers (Assembly Test Process Orders [ATPOs] or Finish Process
Orders [FPOs]) bull WorkStream routes bull Product package marking bull Substrate Lot Identifiers (SLIs)
The automated shop floor control system WorkStream controls product routing and traceability WorkStream routes are programmed to prevent product from being moved to a future operation until all processing and data collection at the current operation are complete This control process applies to production lots nonstandard flow products which are processed using specialized routes and die sales which are normal product processed through a partial assembly route in accordance with customer request WorkStream can be used to trace lots currently in the factory to a specific location or operation in the factory Records pertaining to lot processing (ATPOFPO) are retained
Production lots are physically segregated from each other through the use of approved carts A lot is carried on a designated cart (or carts) and the cart carries only one lot to maintain traceability and lot integrity
7532 Monitoring and measurement status Lot travelers (ATPOs and FPOs) and WorkStream are used to indicate the status of product within the overall process flow Manufacturing personnel record the measurement and monitoring status of each lot on the appropriate traveler and enter the data into WorkStream
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Product that has been inspected and has passed the defined quality criteria is moved to the next operation Rejected product is physically separated from acceptable product whenever possible If physical separation is not yet possible the rejected product is clearly identified as reject product and disposed of according to the governing procedure Product that has been placed on hold for production-related problems is identified as ldquoon holdrdquo and cannot be processed further until its disposition is determined
754 Customer property ltBusiness Unitgt identifies verifies and protects property and other assets owned by customers and other interested parties while the property is under its control Such property may be provided for use or incorporation into an ltBusiness Unitgt deliverable
Property that is lost damaged or does not meet specification is reported to the customer and records are maintained
755 Preservation of product ltBusiness Unitgt has processes that preserve conformity of product and constituent product parts during internal processing and delivery to the intended destination ltBusiness Unitgt personnel are responsible for handling product inside the factory and for delivery to the Arizona Distribution Center (ADC) ADC is responsible for packaging and handling of finished product
Southwest Regional Site Materials and Services monitors direct materials from point of receipt through storage until it is issued to ltBusiness Unitgt manufacturing Supplier packaging is maintained as long as possible to ensure proper handling and storage Perishable material is coded with expiration dates Indirect materials are coded with part numbers and revision levels to ensure that correct revision level materials are being used in manufacturing
ltBusiness Unitgt product is assembled under appropriate environmental control to prevent contamination deterioration and damage from electrostatic discharge Use of automated process equipment and associated carriers minimizes the potential for damage due to material handling
ltBusiness Unitgt packaging and shipping standards conform to corporate drawing specifications Packaging supplies are procured through corporate-contracted suppliers
76 Control of Monitoring and Measuring Devices 761 Introduction
ltBusiness Unitgtrsquos processes ensure that monitoring and measurement activities are carried out in a manner that is consistent with monitoring and measurement requirements
ltBusiness Unitgt controls calibrates and maintains monitoring and measuring devices needed to provide evidence of conformity of product to determined
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IF PRINTED ndash REFERENCE COPY
requirements Manufacturing and support organizations deliver to the Site Calibration Standards Lab measuring equipment that either needs adjustment or is due for calibration on or before the calibration due date Every organization that comes into contact with measuring equipment has procedures to protect the equipment from damage and deterioration during handling maintenance and storage
Monitoring and measuring devices subject to calibration include but are not limited to
bull Measurement and test equipment (MampTE) bull Analytical in-process inspection equipment bull Final test equipment bull Computer software used in the monitoring and measurement of specified
requirements
ltBusiness Unitgt preventive maintenance and calibration procedures also apply to monitoring and measuring devices used by suppliers in the Supplier Support Program (SSP) and by other contractors who actively support the factory
762 Calibration safeguards identification status and records ltBusiness Unitgt safeguards measuring equipment from adjustments that would invalidate measurement results Measuring equipment subject to calibration control is uniquely identified Calibration frequency is documented and controlled by the Calibration Scheduling System or other appropriate system Records and results of calibration and maintenance performed on each piece of equipment are maintained as specified by the supporting group and factory requirements Calibration status appears on a sticker or label affixed to the equipment or in a readily accessible database or record
763 Calibration methods When performing calibration qualified ltBusiness Unitgt personnel use procedures that identify the measurements to be made the accuracies required and the calibration settings The measuring equipment used is capable of the precision and accuracy requirements and the uncertainty of each measurement within specified limits
Measuring equipment is calibrated or verified at specified intervals or prior to use as applicable against measurement standards traceable to international or national measurement standards Where no such standards exist the basis used for calibration or verification is recorded
764 Corrective action ltBusiness Unitgt initiates appropriate action if measuring equipment is found to be out of tolerance or in an overdue condition Appropriate action may include but is not limited to frequency validity and product risk reviews as described below Records of the results of action taken are maintained and reviewed
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7641 Out-of-tolerance equipment for userowner and calibrating departments When measuring equipment is found in an out-of-tolerance condition the using department is notified The notification includes but is not be limited to all associated measurement data Departments notified of an out-of-tolerance device evaluate the impact and possible acceptance of nonconforming product or services by performing a Disposition Review Board (DRB) The Quality Systems Engineer generates the DRB in SPEED
Important No DRB is required if an out-of-tolerance condition occurs during initial (first) equipment calibration performed by the Site Calibration Standards Lab
7642 Overdue equipment for userowner and calibrating departments When measuring equipment is found in an overdue condition the using department is notified The notification includes but is not limited to all associated scheduling data Departments notified of an overdue device evaluate the impact by performing a Process Trouble Report (PTR) The Quality Systems Engineer generates the PTR in SPEED
8 Measurement Analysis and Improvement 81 Planning Monitoring Measurement and Improvement Activities
ltBusiness Unitgt plans and implements the monitoring measurement analysis and improvement processes needed to
bull Demonstrate conformity of processes and product bull Ensure conformity of the quality management system bull Continually improve the effectiveness of the quality management system
ltBusiness Unitgt establishes the applicable methods including statistical techniques and the specific equipment used for measuring processes and products
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82 Monitoring and Measurement 821 Customer satisfaction
ltBusiness Unitgt gathers analyzes and monitors information relating to customer perception of ltBusiness Unitgtrsquos performance ltBusiness Unitgt uses the sources of customer satisfaction information to determine if the organization is meeting the needs and expectations of ltBusiness Unitgtrsquos customers Results are reported to the ltBusiness Unitgt management staff as part of the management review process and records and action items are maintained
822 Internal and external audits ltBusiness Unitgt conducts internal audits at planned intervals in all areas of the organization where the quality of deliverables to the customer is affected ltBusiness Unitgt also facilitates second-party audits from Corporate Quality Assessment and third-party audits from the Registering Authority These audits
bull Verify compliance of the quality management system to product realization plans the requirements of ISO 90012000 and internal specifications as appropriate and the quality management system requirements established by ltBusiness Unitgt
bull Determine whether the quality management system has been effectively implemented and maintained
bull Help drive continual improvement throughout ltBusiness Unitgt
8221 Quality audit implementation Quality system audits are the defined responsibility of the Quality Systems Department Audits are
bull Carried out annually or as needed in line with documented procedures and responsibilities Audit frequency is based on business needs andor maturity system
bull Performed in a manner that ensures objectivity and impartiality of the audit process Auditors do not audit their own work
bull Defined planned and scheduled on the basis of the status and importance of the activities and areas to be audited as well as on the results of previous audits
In addition to internal audits the manufacturing floor performs self-audits annually or as needed
8222 Audit results follow-up and records The results of audits are formally recorded along with timely correctivepreventive action and the time frame agreed on by personnel having responsibility in the areas audited The effectiveness of the correctiveprevention action is reviewed as needed with personnel independent from the audited areas either during a subsequently scheduled audit or randomly
DOCUMENT NUMBER 99-9999 PAGE 35 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
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The status and effectiveness of corrective and preventive actions as well as audit results and trends are assessed and reviewed as part of the management review process
8223 Continual improvement Audit and assessment results are analyzed to identify root causes of problems Organization-wide issues are identified and presented to management The approach ensures the continual improvement of the quality management system while it mitigates the recurrence of problems and nonconformities
823 Monitoring and measurement of processes At pertinent stages of the realization process ltBusiness Unitgt monitors and where applicable measures the performance of its processes Records and action items are maintained
Measures of process performance that may be incorporated into various realization processes include the following indicators
bull Capability bull Cost allocation and reduction bull Cycle time or throughput bull Measurable aspects of dependability bull Yield bull Effectiveness and efficiency of people bull Reaction time bull Utilization of technologies bull Waste reduction
824 Monitoring and measurement of deliverables
At pertinent stages of the realization process ltBusiness Unitgt monitors and where applicable measures product characteristics Verification (inspection) records and the test history of each production lot are maintained in WorkStream Records are also maintained as specified by the relevant documentation including the name of the person authorizing release of the deliverable
83 Control of Nonconforming Product ltBusiness Unitgt ensures that nonconforming product is identified and controlled to prevent its unintended use or delivery Nonconforming data are collected and analyzed and records and action items are maintained
831 Disposition Review Board A DRB is convened to confirm that questionable product is normal or indistinguishable from normal and to determine the disposition of such product A
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DRB is required when routine dispositioning procedures do not specify the appropriate disposition
832 Material Review Board A Material Review Board (MRB) is convened to evaluate the shipment of nonconforming product Nonconforming product is shipped only with the consent of a Quality and Reliability (QampR) engineer the customer andor Product Division
84 Analysis of Data ltBusiness Unitgt identifies collects and analyzes appropriate data to
bull Demonstrate the effectiveness of the quality management system bull Evaluate improvement and performance opportunities
85 Improvement 851 Continual improvement
ltBusiness Unitgt plans and manages the processes necessary for the continual improvement of its quality management system
852 Corrective and preventive actions ltBusiness Unitgt documents and follows processes that review nonconforming product and evaluates the need for correction and preventive actions The results of corrective and preventive actions taken are recorded and reviewed
Examples of ltBusiness Unitgt processes that may initiate corrective and preventive actions are
bull Management review of quality systems bull Internal and external audits and self-audits bull Incoming material quality control inspections bull Dispositioning of nonconforming product including DRBs and MRBs bull Yield review and low-yield analysis bull Customer feedback including Functional Analysis Correlation Requests
(FACRs) bull External Administrative Customers Issues (EACIs) bull Customer Quality Incident Report (CQIR)
853 Customer feedback system ltBusiness Unitgt sometimes receives feedback from ltCompanygtrsquos customers (through the ltCompanygt Quality Support Center) in the form of FACRs and EACIs ltCompanygtrsquos Customer Quality Engineers may raise awareness of certain high-impact issues by generating a CQIR
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IF PRINTED ndash REFERENCE COPY
854 Corrective action tracking The coordinatorowner for each process that is part of the formal corrective-preventive action system is responsible for tracking corrective and preventive actions
855 Correctivepreventive action implementation Implementation of corrective and preventive actions is prioritized as necessary based on factory requirements and customer expectations Corrective and preventive actions that require process changes are reviewed and approved for implementation by the appropriate Process Change Control Board (PCCB) The results of actions taken are recorded
856 Correctivepreventive action escalation Any issues identified within the formal correctivepreventive action system that require escalation due to priority risk or resourcing may be escalated using any of the following people or systems
bull Platform manager bull Department manager bull Manufacturing shift manager bull Quality and Reliability Manager bull ISO Management Representative bull Management review process bull Other communication forums as appropriate
9 Revision History
Rev Date Description Initiator
08 101298 Renew spec without content changes ltNamegt
09 2599 Complete rewrite reformat to comply with governing spec 7-section formatting
ltNamegt
10 4299 CN ndash To comply with ISO audit finding in development of a more robust and closed loop system for dealing with out-of-tolerance and overdue measurement and test equipment that require calibration from the site(s) Standard Calibration Lab
ltNamegt
11 52699 CN ndash Clarify when a DRB should not occur ltNamegt
12 021400 CN ndash Rewrite ltNamegt
13 101300 Complete rewrite using new template to comply with ISO 90012000
ltNamegt
DOCUMENT NUMBER 99-9999 PAGE 38 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 101 Key Organizational Responsibilities
The responsibility authority and interrelationship of all personnel who manage perform and verify work are defined in organizational charts by procedures within the various organizations focus areas and functional work groups and in the following matrix
Important
bull Refer to 553 for a description of the responsibilities assigned to the ltBusiness Unitgt Director and the ltBusiness Unitgt ISO Management Representative
bull Organizations and focus areas in rows bordered by dashed lines are outside ltBusiness Unitgt but provide specified support functions
Organization Focus Areas
Roadmap and Business Process Management (RBPM)
bull Product and Technology Integration bull CPU Packaging and Enabling Roadmaps bull Technology Assessments and Communications bull Package Technology Management and Capability Roadmaps
Design Process Development (DPD)
bull Design Tool Development bull ThermalMechanical Tools and Analysis bull Electrical Modeling and Analysis bull Mechanical Design and Integration bull Package Design and Integration bull Design Processes
Platform Materials and Enabling Development (PMED)
bull Platform Integration bull Materials bull Enabling bull Substrate Assembly Subcontractors
Module Engineering bull Process Engineering bull Process Change Control Board
DOCUMENT NUMBER 99-9999 PAGE 39 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Organization Focus Areas
Automation bull Equipment Integration bull Engineering Analysis bull Shop Floor Control bull Infrastructure bull Planning and Logistics Group (PLG) bull Test Automation bull Change Requests bull Change Control Board bull MDT bull Operations
Factory Operations bull Manufacturing bull Manufacturing Systems bull Industrial Engineering bull Build Logistics
Organizational Effectiveness Programs
bull Organizational Development bull Salaried Non-ExemptExemptFirst Line Management (FLM)
Development bull Mentoring bull Embedded Staffing and Sourcing bull Statistical Applications bull Factory Support bull Peer Training Systems bull Business Practices bull Safety bull Employee Relations Self-Assessment (ERSA) bull Quality Systems Audit bull Document Management Information Services bull Learning Technologies Integration and Validation
Quality and Reliability (QampR)
bull Platform and Enabling Quality and Reliability Engineering (QRE)
bull Materials Analysis bull Failure Analysis bull Fault Isolation bull Product QRE bull Customer and Sustaining Engineering
Quality and Reliability Engineering Support
bull Product reliability stress bull Preventive maintenance and calibration of equipment and
tools
DOCUMENT NUMBER 99-9999 PAGE 40 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Organization Focus Areas
Product Engineering
bull Product sample and early revenue requirements management bull Primary interface to Product Division bull Division to Virtual Factory coordination bull Product silicon test software (Test Change Control Board
Component test Burn-in PC Platform Validation) Southwest Regional Site Materials and Services (SMS)
bull Process support facilities bull Facilities support equipment bull Preventive and corrective maintenance of facilities support
and monitoring equipment
DOCUMENT NUMBER 99-9999 PAGE 41 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 102 ISO 90012000ltBusiness Unitgt Quality Manual Matrix
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
12 Application 421 551 7
4 Quality management system 1 41 General requirements 1 42 Documentation requirements 43 421 General 43 422 Quality manual 43 44
423 Control of documents 432 44 45 46
424 Control of quality records 3 433 444 45 46 563 61 624 711 722 734 735 736 737 741 742 752 762 764 82 852 855
5 Management responsibility 5 51 Management commitment 51 553 56 6 101
52 Customer focus 52 72
53 Quality policy 53 552 561
54 Planning 54 541 Quality objectives 541 542
542 Quality management system planning 46 542 6 71 731 81 851
55 Responsibility authority and communication 55 551 Responsibility and authority 531 541 551 552 553 56
101 552 Management representative 553 553 Internal communication 533 553 62 101 56 Management review 56 561 General 443 542 561 562 Review input 562 821 8222 852 856
lowastlowastlowastlowast Boldface = Strong relationship between the ltBusiness Unitgt Quality Manual and the ISO 90012000 clause
DOCUMENT NUMBER 99-9999 PAGE 42 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
563 Review output 563 46
6 Resource management 6 61 Provision of resources 51 6 62 Human resources 61 62
621 General 51 61 62
622 Competence awareness and training 46 62
63 Infrastructure 63 64 Work environment 64 7 Product realization 7 71 Planning of product realization 542 46 6 71 722 733 735
736 81
72 Customer-related processes 72 721 Determination of requirements related to
the product
52 721
722 Review of requirements related to the product
46 722
723 Customer communication 723 853
73 Design and development 73 731 Design and development planning 542 731 732 Design and development inputs 46 732 733 Design and development outputs 733 75
734 Design and development review 46 734
735 Design and development verification 46 735 736 Design and development validation 46 736 737 Control of design and development
changes
46 737
74 Purchasing 74 741 Purchasing process 46 741 84
742 Purchasing information 46 742 743 Verification of purchased product 743 75 Production and service provision 75
DOCUMENT NUMBER 99-9999 PAGE 43 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
751 Control of production and service provision
751
752 Validation of processes for production and service provision
46 623 752
753 Identification and traceability 46 753 83
754 Customer property 754 755 Preservation of product 755 76 Control of monitoring and measuring devices 46 721 76 83
8 Measurement analysis and improvement 8 81 General 542 71 81 82
82 Monitoring and measurement 82 821 Customer satisfaction 562 821 853
822 Internal audit 46 562 822 84 851
823 Monitoring and measurement of processes
46 823 84
824 Monitoring and measurement of product 46 824 83 84 83 Control of nonconforming product 83 84
84 Analysis of data 562 741 821 8223 823 824 83 84
85 Improvement 85 851 Continual improvement 531 54 56 8223 84 851
852
852 Corrective action 46 764 85
853 Preventive action 46 85
DOCUMENT NUMBER 99-9999 PAGE 44 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 103 ltBusiness Unitgt Quality ManualQuality Management System Documentation
Matrix The table below lists the sections by number and title of the ltBusiness Unitgt Quality Manual along with the applicable quality management system documentation associated with the quality manual (QM) sections
Sec QM Section Title Quality Management System Documentation
1 Purpose
2 Scope
3 Applicable Documents
4 General 41 Definitions 99-9999 ltBusiness Unitgt Quality Manual 42 ltBusiness Unitgt
Profile NA
43 Quality Management System Documentation
99-9999 ltBusiness Unitgt Quality Manual 99-9999 Departmental Document Control Policies and
Procedures 44 Quality Manual 99-9999 ltBusiness Unitgt Quality Manual
99-9999 Distribution of Controlled Documents 99-9999 DMIS ldquoltCompanygt Confidentialrdquo Requirements
45 Control of Documents
99-9999 Document Management Information Services Governing Spec for 99-XXXX SECC Documents
99-9999 Document Management Information Services Policies and Procedures for ltBusiness Unitgt Series Specifications
99-9999 Departmental Document Control Policies and Procedures
99-9999 Distribution of Controlled Documents 99-9999 DMIS ldquoltCompanygt Confidentialrdquo Requirements
46 Control of Quality Records
99-9999 Virtual Factory Quality Records Retention PoliciesProcedures
5 Management Responsibility 51 Management
Commitment 99-9999 Departmental Document Control Policies and
Procedures 52 Customer Focus 53 Quality Policy 99-9999 ltBusiness Unitgt Quality Manual 54 Planning
DOCUMENT NUMBER 99-9999 PAGE 45 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
55 Responsibility Authority and Communication
99-9999 ltBusiness Unitgt Quality Manual
56 Management Review 99-9999 ltBusiness Unitgt Management Review Policy and Procedure
6 Resource Management 61 Assignment of
Personnel
62 Competence Awareness and Training
99-9999 Training Guidelines and Procedures for ltBusiness Unitgt
New Hire Orientation Documentation 63 Infrastructure 64 Work Environment ltBusiness Unitgt Manufacturing Safety Handbook
Office Safety Handbook
7 Product Realization 71 Planning of Product
Realization
72 Customer-Related Processes
99-9999 Change Management Specification Plan It Manual
73 Design and Development
99-9999 AssemblyTest CCB Policies and Procedures 99-9999 Change Management Specification 99-9999 DPD Department Operations Process 99-9999 Software Development Process 99-9999 Product Design Integration Process 99-9999 Enabling Design Process 99-9999 Technology Design Integration Process 99-9999 Design Validation Process 99-9999 Product Package Design Requirements Document
(PDRD) Process Applicable design rules Applicable library standards
74 Purchasing ltBusiness Unitgt Materials Desktop Procedures
DOCUMENT NUMBER 99-9999 PAGE 46 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
75 Production Provision 99-9999 Procurement specification for (Commodity) Materials 99-9999 ltBusiness Unitgt ESD Requirements 99-9999 AssemblyTest CCB Policies and Procedures 99-9999 Traceability and Bottomside Marking Requirements 99-9999 Standard Lot Numbering Specification 99-9999 Virtual Factory Quality Records Retention
PoliciesProcedures 99-9999 Chandler AZ Site Environmental Controls
Specification 99-9999 Unit Integrity Reject Management Specification 99-9999 C4OLGA Traceability Requirements 99-9999 WorkStream Policies and Procedures for C4 OLGA and
FC-PGA 99-9999 C4FC-PGA Class 10000 Cleanroom Protocol Guideline 99-9999 C4FC-PGA Class 100000 Cleanroom Protocol
Guideline 99-9999 OLGA1 OLGA2 INT2 FC-PGA VF and MCM On-
HoldOff-Hold System Procedure 99-9999 Pack Procedure Applicable process operating and other specifications AzLO Desktop Operating Procedures Handling and storage procedures documented in individual specifications Online Summary of Electrical Test (OSET) Product build kits
76 Control of Monitoring and Measuring Devices
99-9999 Arizona Standards Lab Calibration Procedures 99-9999 Measuring Equipment and Calibration Policy 99-9999 Virtual Factory AssemblyTest Manufacturing
Preventive Maintenance and Calibration Spec Individual manufacturing equipment specifications
8 Measurement Analysis and Improvement 81 Planning Monitoring
Measurement and Improvement Activities
DOCUMENT NUMBER 99-9999 PAGE 47 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
82 Monitoring and Measurement
99-9999 Procurement specification for (Commodity) Materials 99-9999 ATMO Spec Template for 08 Series Specs 99-9999 AT Internal Audit Policies amp Procedures for Virtual
Factories 99-9999 AT Self Audit Policies amp Procedures for Virtual
Factories 99-9999 ltBusiness UnitgtATM Quality Audit Corrective Action
Tracking Procedure using Speed 99-9999 FC-PGAINT2 and OLGA VF Inspection Trouble Report
(ITR) Procedures 99-9999 C4 amp FC-PGA VF Material and Disposition Review
Board Procedure 99-9999 Final Visual Inspection Procedure 99-9999 FC-PGAINT2 and OLGA Virtual Factory Final QA
Minimum Lot Acceptance Inspections Requirements and Procedure
99-9999 Quality System Auditing Policy 83 Control of
Nonconforming Product
99-9999 Material and Disposition Review Board procedure 99-9999 Unit IntegrityReject Management Specification 99-9999 OLGA1 and FC-PGA VF Process Trouble Report System 99-9999 Yield Issue Procedures and Guidelines 99-9999 OLGA1 OLGA2 INT2 FC-PGA VF and MCM On-
HoldOff-Hold System Procedure 99-9999 C4 amp FCPGA VF Material and Disposition Review
Board Procedure 84 Analysis of Data 85 Improvement 99-9999 AssemblyTest CCB Policies and Procedures
99-9999 AT Internal Audit Policies amp Procedures for Virtual Factories
99-9999 Excursion (DRBMRBITRPTR) NotificationDocumentation in SPEED ndash Policies and Procedures
99-9999 C4 amp FC-PGA VF Material and Disposition Review Board Procedure
Departmentally controlled procedures for yield management Departmentally controlled procedures for FACRs
DOCUMENT NUMBER 99-9999 PAGE 48 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 104 Abbreviations
ADC Arizona Distribution Center
AR Action Request
ltBusiness Unitgt
ltBusiness Unitgt
ATPO Assembly Test Process Orders
BKM Best known method (work instruction)
BOM Bill of materials
BPS Basic product specifications
CAT Chandler Assembly Test
CCB Change Control Board
CPU Central Processing Unit
CQIR Customer Quality Incident Report
DMIS Document Management Information Services
DRB Disposition Review Board
EACI External Administrative Customers Issue
EHS Environmental Health and Safety
ERSA Employee Relations Self-Assessment
FACR Functional Analysis Correlation Request
FPO Finish Process Order
HVM High-Volume Manufacturing
ITR Inspection Trouble Report (also known as Internal Trouble Report)
ISO International Organization for Standardization
LDC Local desktop control (work instruction)
MampTE Measurement and Test Equipment
MBP Management by Planning
MRB Material Review Board
MTS Module Target Specifications
MUM Monthly Update Meeting
OSET Online Summary of Electrical Test
PCCB Process Change Control Board
DOCUMENT NUMBER 99-9999 PAGE 49 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
PDRD Package Design Requirements Document
POR Plan of Record
PRD Product Requirements Document
PTR Process Trouble Report
PPV PC Platform Validation
QampR Quality and Reliability
RFC Response Flow Checklist
SLI Substrate Lot Identifier
SMS Site Materials and Services
SPC Statistical process control
SPEED System Product Engineering ECO Database
SSP Supplier Support Program
STC Simultaneous Technical Certification
TAP Technology Architecture Plan
TCCB Test Change Control Board
TEI Temporary Engineering Instruction
TMG Technology Manufacturing Group
TPS Technology Performance Specification
TTS Technology Target Specification
VDA Vendor Design Approval
VF Virtual factory
DOCUMENT NUMBER 99-9999 PAGE 12 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
46 Control of Quality Records ltBusiness Unitgt maintains quality records to provide evidence of conformity to specified requirements and of the effective operation of the quality management system Pertinent quality records from subcontractors are elements of these data
In accordance with ltCompanygt guidelines and procedures ltBusiness Unitgt maintains quality records that
bull Are legible and readily identifiable to the productprocess involved bull Are retrievable bull Are protected against deterioration damage and loss bull Have established retention periods
Retention periods vary from record to record depending on statute or regulation trade practices projected business needs or specific customer requirements For longer storage periods quality records are stored off-site
Each functional work group maintains a master index that identifies records that support and substantiate all ltBusiness Unitgt quality-related activities The index specifies as a minimum the following
bull Name of quality record bull Medium (paper foils microfilm magnetic disk or tape optical disk photograph or a
combination thereof) bull Responsible group ensuring the integrity of the quality record bull Location where the quality record is maintained bull Retention period bull Disposition authority for the quality record
5 Management Responsibility 51 Management Commitment
ltBusiness Unitgt management staff is committed to the development implementation and improvement of ltBusiness Unitgtrsquos quality management system The quality management system rests on the following foundations
bull ltBusiness Unitgt management staff communicates to employees the importance of the quality management system to the continued success and effectiveness of the organization
bull ltBusiness Unitgt management staff and personnel are visibly and actively committed to a total quality system and to its continual improvement
bull ltBusiness Unitgt management staff continually assesses the quality management systemrsquos capability to fulfill customer requirements and expectations
bull ltBusiness Unitgt management staff ensures planning and allocation of necessary resources including the assignment of competent personnel
DOCUMENT NUMBER 99-9999 PAGE 13 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
bull ltBusiness Unitgt management staff defines responsibilities for personnel who perform work and verify activities affecting quality
bull Documented and controlled processes are implemented and maintained bull An effective corrective and preventive action program is implemented and maintained
52 Customer Focus ltBusiness Unitgt management staff with help from other ltCompanygt management teams ensures that customer requirements (ie needs and expectations) are determined converted into specific requirements related to the deliverable and fulfilled with the goal of enhancing customer satisfaction Methods used may include
bull Identifying potential customers bull Customer surveys bull Customer feedback bull Customer requests for product changes bull Market research bull Analysis of competitive products bull Benchmarking
53 Quality Policy 531 ltBusiness Unitgt quality policy
ltBusiness Unitgt is committed to continuous quality improvement of our products processes and people Quality is integrated into all aspects of our business and forms the foundation of customer satisfaction
532 ltCompanygt mission and quality value statements ltBusiness Unitgtrsquos quality policy is the driver for the quality system It is linked to ltBusiness Unitgtrsquos vision mission and values Together they support ltCompanygtrsquos mission statement
Do a great job for our customers employees and stockholders by being the preeminent building block supplier to the worldwide Internet economy
ltBusiness Unitgtrsquos quality policy vision mission and values are aligned with ltCompanygtrsquos value statement on quality
We strive to bull Achieve the highest standards of excellence bull Do the right things right bull Continuously learn develop and improve bull Take pride in our work
DOCUMENT NUMBER 99-9999 PAGE 14 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
533 Communicating the ltBusiness Unitgt quality management system to employees ltBusiness Unitgtrsquos quality policy vision mission and values as well as ltCompanygtrsquos mission and quality value are communicated throughout the organization by
bull Key personnel who are responsible for implementing ltBusiness Unitgtrsquos quality management system
bull Using various media including distribution of controlled documents the ltBusiness Unitgt newsletter bulletin board postings badge cards monthly update meetings (MUMs) quality-related training team briefings and the ltCompanygt intranet
54 Planning 541 Quality objectives
ltBusiness Unitgt management staff establishes measurable quality objectives and related requirements that are consistent with ltBusiness Unitgtrsquos quality policy and communicates them to relevant functions and levels within the organization using among other instruments
bull ltBusiness Unitgt Agenda The annual ltBusiness Unitgt Agenda lists objectives pertaining to the general quality system and continual improvement
bull Management by Planning (MBP) MBP objectives include objectives for increasing organizational effectiveness productivity and employee satisfaction
Other quality objectives include those for product and improving products and processes Together these quality objectives drive the quality management system planning process
542 Quality management system planning ltBusiness Unitgt management staff identifies and plans processes and resources required for the quality system and for achieving quality objectives Elements in the overall quality management system planning process include
bull Planning for the achievement of quality objectives and general quality system planning the results of which are manifested in ltBusiness Unitgtrsquos quality manual
bull Planning of product realization processes and product verification and validation activities
bull Design and development planning bull Planning of monitoring and measurement of products capability of processes
achievement of project objectives and customer satisfaction bull Planning for continual improvement
Quality planning also ensures that adequate and appropriate resources are identified and implemented throughout the organization
DOCUMENT NUMBER 99-9999 PAGE 15 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
The output of the quality management system planning process is documented in quality records Any changes that are introduced into the quality management system are conducted in a controlled manner in order to maintain the integrity of the system
55 Responsibility Authority and Communication 551 ltBusiness Unitgt quality management structure
ltBusiness Unitgt management staff is responsible for defining implementing and maintaining the ltBusiness Unitgt quality system This responsibility is delegated through the organization using structured lines of authority (see organizational chart) The structure
bull Integrates all activities that affect the quality of ltBusiness Unitgt processes and products into a single system
bull Facilitates reliable and continuous control over those activities bull Ensures that appropriate communication processes are established and that
communication takes place regarding the effectiveness of the quality management system
DOCUMENT NUMBER 99-9999 PAGE 16 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Important Departments identified in shaded boxes fall outside the scope of ltBusiness Unitgtrsquos ISO registration Departments connecting to the ltBusiness Unitgt organization using dashed lines are outside ltBusiness Unitgt but provide support functions
Finance
Director ltBusiness Unitgt
OrganizationalEffectiveness
Programs (OEP)
Assembly TechnologyArchitecture and
Pathfinding
Module Engineering Factory Operations
Roadmap andBusiness Process
Management (RBPM)
Platform Materialsand Enabling
Development (PMED)
Automation Non-CPU Packaging
Design ProcessDevelopment (DPD)
Human Resources Quality and Reliability(QampR)
Quality and ReliabilityEngineering Support
552 Deployment responsibilities of management ltBusiness Unitgt management staff acknowledges its responsibility for deploying ltBusiness Unitgtrsquos quality management system throughout the organization by
bull Defining and documenting ltBusiness Unitgtrsquos quality policy and quality objectives and ensuring that they are communicated and understood within the organization
bull Appointing a management representative with authority to ensure that the quality management system is effectively implemented and maintained
bull Establishing work roles and responsibilities bull Regularly reviewing the status and adequacy of ltBusiness Unitgtrsquos quality
management system bull Communicating to the organization the importance of meeting customer as well
as statutory and regulatory requirements
DOCUMENT NUMBER 99-9999 PAGE 17 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ltBusiness Unitgt management staff gives personnel performing quality functions sufficient responsibility and authority to
bull Identify and record problems relating to ltBusiness Unitgtrsquos deliverables bull Initiate action to prevent the occurrence of nonconformities relating to
ltBusiness Unitgtrsquos products processes and quality system bull Initiate recommend or provide solutions through designated channels bull Verify the implementation of solutions bull Control further processing delivery or installation of nonconforming product
until the deficiency or the unsatisfactory condition has been corrected
DOCUMENT NUMBER 99-9999 PAGE 18 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
553 Personnel responsible for quality implementation The responsibility authority and interrelationship of all personnel who manage perform and verify work are defined by procedures within the various departments and functional work groups in organizational charts and in Appendix 101 Key Organizational Responsibilities The responsibilities for the ltBusiness Unitgt Director and the ltBusiness Unitgt ISO Management Representative appear in the table below
This person is responsible and accountable for
ltBusiness Unitgt Director
bull Overall management of the business including ltBusiness Unitgtrsquos quality management system as defined in ltBusiness Unitgtrsquos quality manual
ltBusiness Unitgt ISO Management Representative
bull Reviewing ltBusiness Unitgtrsquos quality management system and reporting the findings to management staff
bull Maintaining the effectiveness of ltBusiness Unitgtrsquos quality management system by adapting it to fit changing circumstances
bull Ensuring that functional work groups are proactive when probable instances of nonconformity exist
bull Reporting to ltBusiness Unitgt management staff if resources are inadequate for maintaining an effective internal quality audit program
bull Maintaining contact with the Registering Authority bull Providing ltBusiness Unitgt management staff with
updates on the findings of quality audits and assessments and with progress reports on plans for corrective action that result from the findings of these audits and assessments
bull Ensuring the promotion of awareness of customer requirements throughout the organization
bull Performing the duties of a management representative as defined in ISO 90012000
56 Management Review 561 Frequency
ltBusiness Unitgt management staff periodically review the ltBusiness Unitgt quality management system to ensure its continuing suitability adequacy and effectiveness The reviews assess opportunities for improvement and the need to incorporate improvements in ltBusiness Unitgtrsquos quality management system including changing ltBusiness Unitgtrsquos quality policy and quality objectives The review occurs at least once a year but may occur more often based on the performance of the quality management system and business needs
DOCUMENT NUMBER 99-9999 PAGE 19 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
562 Review items Review items at any one meeting vary depending on importance frequency of meetings and whether the meetings are attended by ltBusiness Unitgt management staff or by another appropriate level of management ltBusiness Unitgt management staff use these meetings to address over the course of a year the following performance and improvement opportunities
bull Results of audits bull Customer feedback bull Process performance and product conformity bull Status of preventive and corrective action bull Follow-up actions from previous management reviews bull Planned changes that could affect the quality management system bull Recommendations for improvement
563 Review outcome The outcome of a review includes actions related to
bull Improvement of the effectiveness of the quality management system and its processes
bull Improvement of deliverables related to requirements bull Resource needs
Results of the reviews are recorded and required actions (ARs) are assigned to responsible parties for follow-up actions The status of ARs is tracked to ensure successful and timely completion
6 Resource Management ltBusiness Unitgt determines and provides the resources needed to
bull Implement and maintain the quality management system and continually improve its effectiveness
bull Enhance customer satisfaction
61 Assignment of Personnel Personnel performing work affecting ltBusiness Unitgt deliverables are deemed competent on the basis of their appropriate education skills experience and training Appropriate departments and functional work groups maintain records documenting employeesrsquo competencies
DOCUMENT NUMBER 99-9999 PAGE 20 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
62 Competence Awareness and Training 621 Commitment to training
ltBusiness Unitgt management staff is committed to employee training as a way of ensuring that personnel
bull Have the knowledge skills tools and techniques required to perform their jobs and initiate improvements and innovations
bull Understand the potential consequences of not following procedures bull Are aware of the relevance and importance of their activities and how they
contribute to the achievement of ltBusiness Unitgtrsquos quality objectives
This commitment to training extends to newly recruited personnel and personnel transferred to new assignments
622 Identifying competency needs and developing training schedules Each functional work group is responsible for
bull Determining the necessary competence for personnel performing work affecting deliverables by analyzing job requirements and an individualrsquos current qualifications and career development goals
bull Developing and regularly reviewing training plans and schedules bull Arranging training or taking other actions to satisfy competency needs of
personnel bull Ensuring that training or other actions continue to be appropriate throughout an
individualrsquos tenure in the work group
623 Technical training and evaluation A technical training group coordinates and facilitates the instruction of ltBusiness Unitgt personnel who require additional technical skills as required by ltBusiness Unitgt business and training needs Training may occur on the job in a formal classroom setting or off-site at a customerrsquos or supplierrsquos facility The training group regularly evaluates training activities to ensure that they are fulfilling the requirements of personnel and the needs of ltBusiness Unitgt
Individual functional groups also evaluate their training needs These needs may change because
bull An employee is reassigned promoted or assumes additional responsibilities bull A new employee is hired bull Customer requirements change bull A new structure system process or procedure is implemented bull A specific performance problem is identified
DOCUMENT NUMBER 99-9999 PAGE 21 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
624 Training records Personnel competency needs are documented in departmental andor individual employee training plans Qualified trainers and facilitators carry out the training Records of an individualrsquos training and qualifications (including copies of licenses and certifications as appropriate) are maintained
63 Infrastructure ltCompanygt provides the infrastructure ltBusiness Unitgt needs to achieve conformity to requirements for deliverables including
bull Buildings workspace and associated utilities bull Process equipment both hardware and software bull Supporting services such as transport facilities and information and communication
technology
Southwest Regional Site Materials and Services (SMS) provisions and maintains buildings workspace and associated utilities Specifically SMS
bull Installs qualifies operates and maintains process support facilities bull Monitors the performance of facilities support equipment associated with product
manufacturing bull Provides preventive and corrective maintenance of facilities support and monitoring
equipment
64 Work Environment ltBusiness Unitgt management staff with support from ltCompanygt Site Environmental Health and Safety (EHS) is committed to providing a suitable work environment
The following human factors affect the work environment
bull Creative work methodologies such as telecommuting bull Opportunities for professional and personal development through programs such as
ERSA (Employee Relations Self-Assessment) bull Opportunities for greater involvement within ltBusiness Unitgt and outside in the
community through programs such as ltCompanygtrsquos Itrsquos a Great Place to Work bull Ergonomics bull Workplace location bull Safety rules and guidance bull Use of protective equipment
DOCUMENT NUMBER 99-9999 PAGE 22 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
The following physical factors affect the work environment
bull Cleanliness bull Hazardous substances and situations bull Air flow temperature humidity and pollution bull Lighting bull Noise and vibration
7 Product Realization ltBusiness Unitgtrsquos manufacturing packaging technology development consists of five phases associated activities and ldquoRevrdquo (Revision) levels
bull Path Finding Assembly and test and silicon technology optimization begins during this phase Silicon and packaging technology roadmaps are synchronized and the strategic assembly technology direction is determined The Technology Architecture Plan (TAP) is published
bull Definition The packaging technology envelope is defined and aligned with business and product needs during this phase The product is formally added to the ltBusiness Unitgt roadmap and the product Package Design Requirements Document (PDRD) is initiated Among the controlled documents that are released are the Product Divisionrsquos Package Product Requirements Document (PRD) the initial Technology Target Specification (TTS) which defines the requirements for a package technology the initial design rules and the initial Technology Performance Specifications (TPSs)
bull Discovery The assembly and test process materials piece-parts and equipment are designed to satisfy the packaging technology envelope lead product requirements and design rules during this phase A Plan of Record (POR) baseline process is established
bull Development The baseline process is defined During this phase the focus is on manufacturing stability and capability and the analysis of data related to manufacturability yield and reliability as well as EHS (environmental health and safety) data related to equipment materials and waste streams Process specifications are written and change control is implemented
bull Deployment Revenue product begins to ship and the factory ramps to high-volume manufacturing during this phase which is normally defined as the period from Technical Certification to Factory Certification or High-Volume Manufacturing (HVM) Certification (When Simultaneous Technical Certification [STC] methodology is employed Technical Certification and HVM Certification occur simultaneously) Continual focus is on yield and manufacturability improvements The Development Manufacturing Line transfers the process to the production factory
DOCUMENT NUMBER 99-9999 PAGE 23 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
The following figure represents the five phases of ltBusiness Unitgtrsquos manufacturing packaging technology development that are described in the preceding paragraphs The figure also defines the scope of ltBusiness Unitgtrsquos ISO 90012000 certification The scope starts with the initial publication of the Technology Target Specification and ends with High-Volume Manufacturing Certification when the packaging process has been duplicated in the receiving factory and the factory assumes responsibility for running and sustaining the process
Path-Finding Definition Discovery Development Deployment
TechnologyTargetSpecification
High-VolumeManufacturing
Certification
TechnologyCertification
Plan ofRecordand
Non-CPU Scope of ISO Certification
71 Planning of Product Realization 711 Creating product-specific quality plans
ltBusiness Unitgt creates product-specific quality plans for product realization processes and for product verification and validation activities These plans are consistent with the other requirements of ltBusiness Unitgtrsquos quality management system
In creating product-specific quality plans ltBusiness Unitgt determines
bull Quality objectives and requirements for the deliverable bull The need to establish processes documents and provide resources specific to
the deliverable bull Required verification validation monitoring inspection and test activities
specific to the deliverable bull Product acceptance criteria bull Records needed to provide evidence that the realization processes and resulting
deliverable fulfill requirements
712 Quality plan documentation ltBusiness Unitgt documents its plans for realization processes and for verification and validation activities in product drawings and specifications material or process flow diagrams process flowcharts setup sheets verification and validation reports work orders lot travelers inspection and test procedures and similar documents that define the manner of production and specify the inspection and test programs for given products Collectively these documents comprise the product-specific quality plan
DOCUMENT NUMBER 99-9999 PAGE 24 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
72 Customer-Related Processes 721 Determination of requirements related to deliverables
ltBusiness Unitgt does not identify requirements initiated by external customers rather a corporate organization determines them in accordance with documented procedures The procedures ensure that the following items are determined
bull Requirements specified by the customer including requirements for delivery If customer requirements differ from standard ltCompanygt products a corporate mediator resolves the differences
bull Requirements and technologies not stated by the customer but necessary for specified use or application
bull Statutory and regulatory requirements related to the product bull Any additional requirements determined by corporate
These requirements are communicated to ltCompanygt divisions fabrication sites and subsequently ltBusiness Unitgt
Requirements may also be initiated by internal customers who want to have ltBusiness Unitgtrsquos processes applied to their design concepts Design concepts are systematically analyzed to identify customer requirements
722 Review of requirements related to deliverables ltBusiness Unitgt reviews requirements related to deliverables prior to the commitment to supply deliverables to customers The review process ensures that
bull Product and technology requirements are understood bull Requirements differing from those previously expressed are resolved bull Requirements are confirmed before acceptance bull ltBusiness Unitgt can meet the defined requirements
Review results and action items are maintained
Requirements for deliverables are defined in terms of frequency power die size device speed volumes delivery dates and other factors They are communicated to responsible departments and functional work groups within ltBusiness Unitgt using various methods including
bull Technology Target Specifications bull Module Target Specifications (MTSs) bull Design rules bull Technology Performance Specifications (TPSs) bull Equipment specifications bull Material specifications
DOCUMENT NUMBER 99-9999 PAGE 25 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
bull Package Design Requirements Documents (PDRDs) bull Bills of Materials (BOMs) bull Plan It bull Meeting minutes bull Scientific record books
When requirements for deliverables change ltBusiness Unitgt ensures that the relevant documents are amended and that relevant personnel are made aware of the changes
723 Customer communication ltBusiness Unitgt has implemented effective processes for communicating with its customers These customers may be other ltCompanygt organizations Communications include but are not limited to the following
bull Product information bull Inquiries bull Order handling bull Customer feedback
73 Design and Development 731 Design and development planning
ltBusiness Unitgt plans and controls design and development of its products Planning activities determine
bull Design and development stages bull Review verification and validation that are appropriate to each design and
development stage bull Responsibilities and authorities for design and development
ltBusiness Unitgt manages interfaces between different groups involved in design and development to ensure effective communication Planning output is updated as the design and development progresses
732 Design and development inputs ltBusiness Unitgt ensures that inputs relating to requirements for deliverables are determined and records maintained Inputs may include
bull Functional and performance requirements bull Applicable statutory and regulatory requirements bull Where applicable information derived from previous similar designs bull Other requirements essential for design and development
Qualified personnel review the requirements for adequacy and completeness and resolve any issues
DOCUMENT NUMBER 99-9999 PAGE 26 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
733 Design and development outputs ltBusiness Unitgt ensures that the outputs of design and development are in a format suitable to manufacturing and capable of verification against design and development input These outputs generally consist of
bull PDRDs bull Design rules bull iTech files bull Design library bull Vendor Design Approval (VDA) bull SPEED BOM specification bull Netlistpin map
The outputs of design and development (baseline) are approved prior to release to ensure that they
bull Meet input requirements for design and development bull Provide appropriate information for purchasing and production operations bull Contain or reference product acceptance criteria bull Specify the characteristics of the product that are essential for its safe and
proper use
734 Design and development review At suitable stages individuals involved with product design and development meet to
bull Evaluate the ability of the results of design and development to fulfill requirements
bull Identify any problems and propose necessary actions
Review results and action items are maintained
735 Design and development verification Design and development verification is the process by which individuals involved with design and development demonstrate that outputs have satisfied the design and development input requirements Verification provides a preliminary assessment of the packagersquos manufacturability
ltBusiness Unitgt has documented procedures that establish the points at which verification activities are performed Verification records and action items are maintained
736 Design and development validation Design and development validation is the process by which individuals involved with product design and development demonstrate that the resulting product is capable of fulfilling the requirements for the specified use or application
DOCUMENT NUMBER 99-9999 PAGE 27 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ltBusiness Unitgt has documented procedures that establish when in the design and development process validation is performed Validation records and action items are maintained
737 Control of design and development changes Authorized ltBusiness Unitgt personnel identify document review and approve all design and development changes before implementation Records of the results of the change review and action items are maintained
74 Purchasing Purchases and services that impact the quality of products delivered to ltBusiness Unitgt customers are strictly controlled The type and extent of control applied to the supplier and the purchased product are dependent on the effect of the purchased product on subsequent product realization or the final product Controls are exercised by departments inside and outside ltBusiness Unitgt depending on the purchased product or service
741 Purchasing process ltBusiness Unitgt controls its purchasing processes to ensure that direct and indirect materials
bull Conform to requirements bull Reach manufacturing without interruption bull Are procured from approved suppliers
The responsible commodity management team evaluates and selects suppliers on the basis of their ability to meet ltBusiness Unitgtrsquos requirements including as applicable having a quality management system and meeting any stated product- or service-specific quality assurance requirements
The responsible commodity team performs subsequent reevaluations at prescribed intervals using methods including but not limited to those in the following list
bull A formal assessment process of the supplierrsquos capability to supply products andor services
bull Analysis of data in relation to key parameters for example delivery performance and material rejects
bull Feedback received bull Evaluation at the time of subcontract renewal
Evaluation records and action items arising from the evaluation are maintained
DOCUMENT NUMBER 99-9999 PAGE 28 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
742 Purchasing information ltBusiness Unitgt ensures that its purchasing documents are approved prior to submitting them to the supplier During the approval process information relating to the particular purchase is checked for accuracy and adequacy of the specified requirements Purchasing information may include
bull Drawings bull Specifications bull References to part numbers and descriptions bull Requirements for approval of product procedures processes and equipment bull Requirements for qualification of personnel bull Verification arrangements at the supplierrsquos premises and method of product
release bull Supplier quality management system requirements
ltBusiness Unitgt maintains records of all its purchasing documents
743 Verification of purchased product ltBusiness Unitgt has established and implemented inspection and other activities necessary for ensuring that purchased product meets specified purchase requirements
When the applicable contract with the supplier allows ltBusiness Unitgtrsquos representatives may audit the supplierrsquos premises Also when specified under contract and allowable under the contract with ltBusiness Unitgtrsquos suppliers ltBusiness Unitgtrsquos customers or their representatives will be afforded the opportunity to visit the supplierrsquos premises to perform verification
75 Production Provision 751 Control of production operations
ltBusiness Unitgt plans and carries out production operations under controlled conditions Controlled conditions include as applicable
bull Availability of information that describes the characteristics of the product bull Availability of work instructions at points of use bull Use of suitable equipment bull Availability and use of measuring and monitoring devices bull Implementation of monitoring and measurement activities bull Implementation of release delivery and any applicable post-delivery activities
7511 Control of processes and equipment The processes and equipment used to produce new package technology are initially qualified under controlled conditions Platform managers define the transfer requirements for high-volume manufacturing
DOCUMENT NUMBER 99-9999 PAGE 29 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
The methods used to qualify equipment purchased to support increasing product demand are described in procurement specifications andor contracts Additional equipment characterization requirements are defined in Change Control Board (CCB) documents
7512 Process sequence and recipes The procedures and recipes for each process step are documented in controlled documents which typically include the following
bull Individual process operating specifications bull Bills of materials (BOMs) bull Basic product specifications (BPSs) bull Special customer specifications (S-specs) bull Online Summary of Electrical Test (OSET)
The correct production sequences are controlled and planned using WorkStream Information contained in WorkStream includes the product routes operation numbers processing data and other information necessary to support the manufacturing process The progress of a product or group of products through a production route is controlled and monitored in WorkStream WorkStream is accessible using computer terminals located throughout the factory
7513 Process change controlprocess improvement Changes to continually improve qualified processes testing equipment or indirect and direct materials are documented and controlled by the appropriate CCB To maintain the integrity of the process ltBusiness Unitgt verifies the resulting output to ensure that the instituted change has the desired effect
7514 Statistical process control Where appropriate statistical process control (SPC) is used on key process parameters and quality characteristics Response flow checklists (RFCs) to correct out-of-control conditions are used where appropriate The details of the SPC system and other monitors are documented in individual process specifications
752 Validation of processes for production Validation of processes for production demonstrates the ability of processes to achieve planned results At appropriate intervals in the realization process ltBusiness Unitgt validates processes where
bull Subsequent monitoring or measurement cannot verify the resulting output bull Deficiencies in the product may become apparent only after the product is in
use
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IF PRINTED ndash REFERENCE COPY
ltBusiness Unitgt validation arrangements of these processes include as applicable
bull Defined criteria for review and approval of the processes bull Approval of equipment and qualification of personnel bull Use of specific methods and procedures bull Records requirements bull Revalidation
753 Identification and traceability ltBusiness Unitgt identifies where appropriate the product by suitable means throughout product realization and it identifies the product status with respect to monitoring and measurement requirements as described below
7531 Identification and traceability control ltBusiness Unitgt maintains product identification and traceability throughout product realization using a combination of the following methods
bull Physical segregation bull Fab lot number bull Lot travelers (Assembly Test Process Orders [ATPOs] or Finish Process
Orders [FPOs]) bull WorkStream routes bull Product package marking bull Substrate Lot Identifiers (SLIs)
The automated shop floor control system WorkStream controls product routing and traceability WorkStream routes are programmed to prevent product from being moved to a future operation until all processing and data collection at the current operation are complete This control process applies to production lots nonstandard flow products which are processed using specialized routes and die sales which are normal product processed through a partial assembly route in accordance with customer request WorkStream can be used to trace lots currently in the factory to a specific location or operation in the factory Records pertaining to lot processing (ATPOFPO) are retained
Production lots are physically segregated from each other through the use of approved carts A lot is carried on a designated cart (or carts) and the cart carries only one lot to maintain traceability and lot integrity
7532 Monitoring and measurement status Lot travelers (ATPOs and FPOs) and WorkStream are used to indicate the status of product within the overall process flow Manufacturing personnel record the measurement and monitoring status of each lot on the appropriate traveler and enter the data into WorkStream
DOCUMENT NUMBER 99-9999 PAGE 31 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Product that has been inspected and has passed the defined quality criteria is moved to the next operation Rejected product is physically separated from acceptable product whenever possible If physical separation is not yet possible the rejected product is clearly identified as reject product and disposed of according to the governing procedure Product that has been placed on hold for production-related problems is identified as ldquoon holdrdquo and cannot be processed further until its disposition is determined
754 Customer property ltBusiness Unitgt identifies verifies and protects property and other assets owned by customers and other interested parties while the property is under its control Such property may be provided for use or incorporation into an ltBusiness Unitgt deliverable
Property that is lost damaged or does not meet specification is reported to the customer and records are maintained
755 Preservation of product ltBusiness Unitgt has processes that preserve conformity of product and constituent product parts during internal processing and delivery to the intended destination ltBusiness Unitgt personnel are responsible for handling product inside the factory and for delivery to the Arizona Distribution Center (ADC) ADC is responsible for packaging and handling of finished product
Southwest Regional Site Materials and Services monitors direct materials from point of receipt through storage until it is issued to ltBusiness Unitgt manufacturing Supplier packaging is maintained as long as possible to ensure proper handling and storage Perishable material is coded with expiration dates Indirect materials are coded with part numbers and revision levels to ensure that correct revision level materials are being used in manufacturing
ltBusiness Unitgt product is assembled under appropriate environmental control to prevent contamination deterioration and damage from electrostatic discharge Use of automated process equipment and associated carriers minimizes the potential for damage due to material handling
ltBusiness Unitgt packaging and shipping standards conform to corporate drawing specifications Packaging supplies are procured through corporate-contracted suppliers
76 Control of Monitoring and Measuring Devices 761 Introduction
ltBusiness Unitgtrsquos processes ensure that monitoring and measurement activities are carried out in a manner that is consistent with monitoring and measurement requirements
ltBusiness Unitgt controls calibrates and maintains monitoring and measuring devices needed to provide evidence of conformity of product to determined
DOCUMENT NUMBER 99-9999 PAGE 32 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
requirements Manufacturing and support organizations deliver to the Site Calibration Standards Lab measuring equipment that either needs adjustment or is due for calibration on or before the calibration due date Every organization that comes into contact with measuring equipment has procedures to protect the equipment from damage and deterioration during handling maintenance and storage
Monitoring and measuring devices subject to calibration include but are not limited to
bull Measurement and test equipment (MampTE) bull Analytical in-process inspection equipment bull Final test equipment bull Computer software used in the monitoring and measurement of specified
requirements
ltBusiness Unitgt preventive maintenance and calibration procedures also apply to monitoring and measuring devices used by suppliers in the Supplier Support Program (SSP) and by other contractors who actively support the factory
762 Calibration safeguards identification status and records ltBusiness Unitgt safeguards measuring equipment from adjustments that would invalidate measurement results Measuring equipment subject to calibration control is uniquely identified Calibration frequency is documented and controlled by the Calibration Scheduling System or other appropriate system Records and results of calibration and maintenance performed on each piece of equipment are maintained as specified by the supporting group and factory requirements Calibration status appears on a sticker or label affixed to the equipment or in a readily accessible database or record
763 Calibration methods When performing calibration qualified ltBusiness Unitgt personnel use procedures that identify the measurements to be made the accuracies required and the calibration settings The measuring equipment used is capable of the precision and accuracy requirements and the uncertainty of each measurement within specified limits
Measuring equipment is calibrated or verified at specified intervals or prior to use as applicable against measurement standards traceable to international or national measurement standards Where no such standards exist the basis used for calibration or verification is recorded
764 Corrective action ltBusiness Unitgt initiates appropriate action if measuring equipment is found to be out of tolerance or in an overdue condition Appropriate action may include but is not limited to frequency validity and product risk reviews as described below Records of the results of action taken are maintained and reviewed
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IF PRINTED ndash REFERENCE COPY
7641 Out-of-tolerance equipment for userowner and calibrating departments When measuring equipment is found in an out-of-tolerance condition the using department is notified The notification includes but is not be limited to all associated measurement data Departments notified of an out-of-tolerance device evaluate the impact and possible acceptance of nonconforming product or services by performing a Disposition Review Board (DRB) The Quality Systems Engineer generates the DRB in SPEED
Important No DRB is required if an out-of-tolerance condition occurs during initial (first) equipment calibration performed by the Site Calibration Standards Lab
7642 Overdue equipment for userowner and calibrating departments When measuring equipment is found in an overdue condition the using department is notified The notification includes but is not limited to all associated scheduling data Departments notified of an overdue device evaluate the impact by performing a Process Trouble Report (PTR) The Quality Systems Engineer generates the PTR in SPEED
8 Measurement Analysis and Improvement 81 Planning Monitoring Measurement and Improvement Activities
ltBusiness Unitgt plans and implements the monitoring measurement analysis and improvement processes needed to
bull Demonstrate conformity of processes and product bull Ensure conformity of the quality management system bull Continually improve the effectiveness of the quality management system
ltBusiness Unitgt establishes the applicable methods including statistical techniques and the specific equipment used for measuring processes and products
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IF PRINTED ndash REFERENCE COPY
82 Monitoring and Measurement 821 Customer satisfaction
ltBusiness Unitgt gathers analyzes and monitors information relating to customer perception of ltBusiness Unitgtrsquos performance ltBusiness Unitgt uses the sources of customer satisfaction information to determine if the organization is meeting the needs and expectations of ltBusiness Unitgtrsquos customers Results are reported to the ltBusiness Unitgt management staff as part of the management review process and records and action items are maintained
822 Internal and external audits ltBusiness Unitgt conducts internal audits at planned intervals in all areas of the organization where the quality of deliverables to the customer is affected ltBusiness Unitgt also facilitates second-party audits from Corporate Quality Assessment and third-party audits from the Registering Authority These audits
bull Verify compliance of the quality management system to product realization plans the requirements of ISO 90012000 and internal specifications as appropriate and the quality management system requirements established by ltBusiness Unitgt
bull Determine whether the quality management system has been effectively implemented and maintained
bull Help drive continual improvement throughout ltBusiness Unitgt
8221 Quality audit implementation Quality system audits are the defined responsibility of the Quality Systems Department Audits are
bull Carried out annually or as needed in line with documented procedures and responsibilities Audit frequency is based on business needs andor maturity system
bull Performed in a manner that ensures objectivity and impartiality of the audit process Auditors do not audit their own work
bull Defined planned and scheduled on the basis of the status and importance of the activities and areas to be audited as well as on the results of previous audits
In addition to internal audits the manufacturing floor performs self-audits annually or as needed
8222 Audit results follow-up and records The results of audits are formally recorded along with timely correctivepreventive action and the time frame agreed on by personnel having responsibility in the areas audited The effectiveness of the correctiveprevention action is reviewed as needed with personnel independent from the audited areas either during a subsequently scheduled audit or randomly
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IF PRINTED ndash REFERENCE COPY
The status and effectiveness of corrective and preventive actions as well as audit results and trends are assessed and reviewed as part of the management review process
8223 Continual improvement Audit and assessment results are analyzed to identify root causes of problems Organization-wide issues are identified and presented to management The approach ensures the continual improvement of the quality management system while it mitigates the recurrence of problems and nonconformities
823 Monitoring and measurement of processes At pertinent stages of the realization process ltBusiness Unitgt monitors and where applicable measures the performance of its processes Records and action items are maintained
Measures of process performance that may be incorporated into various realization processes include the following indicators
bull Capability bull Cost allocation and reduction bull Cycle time or throughput bull Measurable aspects of dependability bull Yield bull Effectiveness and efficiency of people bull Reaction time bull Utilization of technologies bull Waste reduction
824 Monitoring and measurement of deliverables
At pertinent stages of the realization process ltBusiness Unitgt monitors and where applicable measures product characteristics Verification (inspection) records and the test history of each production lot are maintained in WorkStream Records are also maintained as specified by the relevant documentation including the name of the person authorizing release of the deliverable
83 Control of Nonconforming Product ltBusiness Unitgt ensures that nonconforming product is identified and controlled to prevent its unintended use or delivery Nonconforming data are collected and analyzed and records and action items are maintained
831 Disposition Review Board A DRB is convened to confirm that questionable product is normal or indistinguishable from normal and to determine the disposition of such product A
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IF PRINTED ndash REFERENCE COPY
DRB is required when routine dispositioning procedures do not specify the appropriate disposition
832 Material Review Board A Material Review Board (MRB) is convened to evaluate the shipment of nonconforming product Nonconforming product is shipped only with the consent of a Quality and Reliability (QampR) engineer the customer andor Product Division
84 Analysis of Data ltBusiness Unitgt identifies collects and analyzes appropriate data to
bull Demonstrate the effectiveness of the quality management system bull Evaluate improvement and performance opportunities
85 Improvement 851 Continual improvement
ltBusiness Unitgt plans and manages the processes necessary for the continual improvement of its quality management system
852 Corrective and preventive actions ltBusiness Unitgt documents and follows processes that review nonconforming product and evaluates the need for correction and preventive actions The results of corrective and preventive actions taken are recorded and reviewed
Examples of ltBusiness Unitgt processes that may initiate corrective and preventive actions are
bull Management review of quality systems bull Internal and external audits and self-audits bull Incoming material quality control inspections bull Dispositioning of nonconforming product including DRBs and MRBs bull Yield review and low-yield analysis bull Customer feedback including Functional Analysis Correlation Requests
(FACRs) bull External Administrative Customers Issues (EACIs) bull Customer Quality Incident Report (CQIR)
853 Customer feedback system ltBusiness Unitgt sometimes receives feedback from ltCompanygtrsquos customers (through the ltCompanygt Quality Support Center) in the form of FACRs and EACIs ltCompanygtrsquos Customer Quality Engineers may raise awareness of certain high-impact issues by generating a CQIR
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IF PRINTED ndash REFERENCE COPY
854 Corrective action tracking The coordinatorowner for each process that is part of the formal corrective-preventive action system is responsible for tracking corrective and preventive actions
855 Correctivepreventive action implementation Implementation of corrective and preventive actions is prioritized as necessary based on factory requirements and customer expectations Corrective and preventive actions that require process changes are reviewed and approved for implementation by the appropriate Process Change Control Board (PCCB) The results of actions taken are recorded
856 Correctivepreventive action escalation Any issues identified within the formal correctivepreventive action system that require escalation due to priority risk or resourcing may be escalated using any of the following people or systems
bull Platform manager bull Department manager bull Manufacturing shift manager bull Quality and Reliability Manager bull ISO Management Representative bull Management review process bull Other communication forums as appropriate
9 Revision History
Rev Date Description Initiator
08 101298 Renew spec without content changes ltNamegt
09 2599 Complete rewrite reformat to comply with governing spec 7-section formatting
ltNamegt
10 4299 CN ndash To comply with ISO audit finding in development of a more robust and closed loop system for dealing with out-of-tolerance and overdue measurement and test equipment that require calibration from the site(s) Standard Calibration Lab
ltNamegt
11 52699 CN ndash Clarify when a DRB should not occur ltNamegt
12 021400 CN ndash Rewrite ltNamegt
13 101300 Complete rewrite using new template to comply with ISO 90012000
ltNamegt
DOCUMENT NUMBER 99-9999 PAGE 38 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 101 Key Organizational Responsibilities
The responsibility authority and interrelationship of all personnel who manage perform and verify work are defined in organizational charts by procedures within the various organizations focus areas and functional work groups and in the following matrix
Important
bull Refer to 553 for a description of the responsibilities assigned to the ltBusiness Unitgt Director and the ltBusiness Unitgt ISO Management Representative
bull Organizations and focus areas in rows bordered by dashed lines are outside ltBusiness Unitgt but provide specified support functions
Organization Focus Areas
Roadmap and Business Process Management (RBPM)
bull Product and Technology Integration bull CPU Packaging and Enabling Roadmaps bull Technology Assessments and Communications bull Package Technology Management and Capability Roadmaps
Design Process Development (DPD)
bull Design Tool Development bull ThermalMechanical Tools and Analysis bull Electrical Modeling and Analysis bull Mechanical Design and Integration bull Package Design and Integration bull Design Processes
Platform Materials and Enabling Development (PMED)
bull Platform Integration bull Materials bull Enabling bull Substrate Assembly Subcontractors
Module Engineering bull Process Engineering bull Process Change Control Board
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IF PRINTED ndash REFERENCE COPY
Organization Focus Areas
Automation bull Equipment Integration bull Engineering Analysis bull Shop Floor Control bull Infrastructure bull Planning and Logistics Group (PLG) bull Test Automation bull Change Requests bull Change Control Board bull MDT bull Operations
Factory Operations bull Manufacturing bull Manufacturing Systems bull Industrial Engineering bull Build Logistics
Organizational Effectiveness Programs
bull Organizational Development bull Salaried Non-ExemptExemptFirst Line Management (FLM)
Development bull Mentoring bull Embedded Staffing and Sourcing bull Statistical Applications bull Factory Support bull Peer Training Systems bull Business Practices bull Safety bull Employee Relations Self-Assessment (ERSA) bull Quality Systems Audit bull Document Management Information Services bull Learning Technologies Integration and Validation
Quality and Reliability (QampR)
bull Platform and Enabling Quality and Reliability Engineering (QRE)
bull Materials Analysis bull Failure Analysis bull Fault Isolation bull Product QRE bull Customer and Sustaining Engineering
Quality and Reliability Engineering Support
bull Product reliability stress bull Preventive maintenance and calibration of equipment and
tools
DOCUMENT NUMBER 99-9999 PAGE 40 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Organization Focus Areas
Product Engineering
bull Product sample and early revenue requirements management bull Primary interface to Product Division bull Division to Virtual Factory coordination bull Product silicon test software (Test Change Control Board
Component test Burn-in PC Platform Validation) Southwest Regional Site Materials and Services (SMS)
bull Process support facilities bull Facilities support equipment bull Preventive and corrective maintenance of facilities support
and monitoring equipment
DOCUMENT NUMBER 99-9999 PAGE 41 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 102 ISO 90012000ltBusiness Unitgt Quality Manual Matrix
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
12 Application 421 551 7
4 Quality management system 1 41 General requirements 1 42 Documentation requirements 43 421 General 43 422 Quality manual 43 44
423 Control of documents 432 44 45 46
424 Control of quality records 3 433 444 45 46 563 61 624 711 722 734 735 736 737 741 742 752 762 764 82 852 855
5 Management responsibility 5 51 Management commitment 51 553 56 6 101
52 Customer focus 52 72
53 Quality policy 53 552 561
54 Planning 54 541 Quality objectives 541 542
542 Quality management system planning 46 542 6 71 731 81 851
55 Responsibility authority and communication 55 551 Responsibility and authority 531 541 551 552 553 56
101 552 Management representative 553 553 Internal communication 533 553 62 101 56 Management review 56 561 General 443 542 561 562 Review input 562 821 8222 852 856
lowastlowastlowastlowast Boldface = Strong relationship between the ltBusiness Unitgt Quality Manual and the ISO 90012000 clause
DOCUMENT NUMBER 99-9999 PAGE 42 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
563 Review output 563 46
6 Resource management 6 61 Provision of resources 51 6 62 Human resources 61 62
621 General 51 61 62
622 Competence awareness and training 46 62
63 Infrastructure 63 64 Work environment 64 7 Product realization 7 71 Planning of product realization 542 46 6 71 722 733 735
736 81
72 Customer-related processes 72 721 Determination of requirements related to
the product
52 721
722 Review of requirements related to the product
46 722
723 Customer communication 723 853
73 Design and development 73 731 Design and development planning 542 731 732 Design and development inputs 46 732 733 Design and development outputs 733 75
734 Design and development review 46 734
735 Design and development verification 46 735 736 Design and development validation 46 736 737 Control of design and development
changes
46 737
74 Purchasing 74 741 Purchasing process 46 741 84
742 Purchasing information 46 742 743 Verification of purchased product 743 75 Production and service provision 75
DOCUMENT NUMBER 99-9999 PAGE 43 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
751 Control of production and service provision
751
752 Validation of processes for production and service provision
46 623 752
753 Identification and traceability 46 753 83
754 Customer property 754 755 Preservation of product 755 76 Control of monitoring and measuring devices 46 721 76 83
8 Measurement analysis and improvement 8 81 General 542 71 81 82
82 Monitoring and measurement 82 821 Customer satisfaction 562 821 853
822 Internal audit 46 562 822 84 851
823 Monitoring and measurement of processes
46 823 84
824 Monitoring and measurement of product 46 824 83 84 83 Control of nonconforming product 83 84
84 Analysis of data 562 741 821 8223 823 824 83 84
85 Improvement 85 851 Continual improvement 531 54 56 8223 84 851
852
852 Corrective action 46 764 85
853 Preventive action 46 85
DOCUMENT NUMBER 99-9999 PAGE 44 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 103 ltBusiness Unitgt Quality ManualQuality Management System Documentation
Matrix The table below lists the sections by number and title of the ltBusiness Unitgt Quality Manual along with the applicable quality management system documentation associated with the quality manual (QM) sections
Sec QM Section Title Quality Management System Documentation
1 Purpose
2 Scope
3 Applicable Documents
4 General 41 Definitions 99-9999 ltBusiness Unitgt Quality Manual 42 ltBusiness Unitgt
Profile NA
43 Quality Management System Documentation
99-9999 ltBusiness Unitgt Quality Manual 99-9999 Departmental Document Control Policies and
Procedures 44 Quality Manual 99-9999 ltBusiness Unitgt Quality Manual
99-9999 Distribution of Controlled Documents 99-9999 DMIS ldquoltCompanygt Confidentialrdquo Requirements
45 Control of Documents
99-9999 Document Management Information Services Governing Spec for 99-XXXX SECC Documents
99-9999 Document Management Information Services Policies and Procedures for ltBusiness Unitgt Series Specifications
99-9999 Departmental Document Control Policies and Procedures
99-9999 Distribution of Controlled Documents 99-9999 DMIS ldquoltCompanygt Confidentialrdquo Requirements
46 Control of Quality Records
99-9999 Virtual Factory Quality Records Retention PoliciesProcedures
5 Management Responsibility 51 Management
Commitment 99-9999 Departmental Document Control Policies and
Procedures 52 Customer Focus 53 Quality Policy 99-9999 ltBusiness Unitgt Quality Manual 54 Planning
DOCUMENT NUMBER 99-9999 PAGE 45 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
55 Responsibility Authority and Communication
99-9999 ltBusiness Unitgt Quality Manual
56 Management Review 99-9999 ltBusiness Unitgt Management Review Policy and Procedure
6 Resource Management 61 Assignment of
Personnel
62 Competence Awareness and Training
99-9999 Training Guidelines and Procedures for ltBusiness Unitgt
New Hire Orientation Documentation 63 Infrastructure 64 Work Environment ltBusiness Unitgt Manufacturing Safety Handbook
Office Safety Handbook
7 Product Realization 71 Planning of Product
Realization
72 Customer-Related Processes
99-9999 Change Management Specification Plan It Manual
73 Design and Development
99-9999 AssemblyTest CCB Policies and Procedures 99-9999 Change Management Specification 99-9999 DPD Department Operations Process 99-9999 Software Development Process 99-9999 Product Design Integration Process 99-9999 Enabling Design Process 99-9999 Technology Design Integration Process 99-9999 Design Validation Process 99-9999 Product Package Design Requirements Document
(PDRD) Process Applicable design rules Applicable library standards
74 Purchasing ltBusiness Unitgt Materials Desktop Procedures
DOCUMENT NUMBER 99-9999 PAGE 46 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
75 Production Provision 99-9999 Procurement specification for (Commodity) Materials 99-9999 ltBusiness Unitgt ESD Requirements 99-9999 AssemblyTest CCB Policies and Procedures 99-9999 Traceability and Bottomside Marking Requirements 99-9999 Standard Lot Numbering Specification 99-9999 Virtual Factory Quality Records Retention
PoliciesProcedures 99-9999 Chandler AZ Site Environmental Controls
Specification 99-9999 Unit Integrity Reject Management Specification 99-9999 C4OLGA Traceability Requirements 99-9999 WorkStream Policies and Procedures for C4 OLGA and
FC-PGA 99-9999 C4FC-PGA Class 10000 Cleanroom Protocol Guideline 99-9999 C4FC-PGA Class 100000 Cleanroom Protocol
Guideline 99-9999 OLGA1 OLGA2 INT2 FC-PGA VF and MCM On-
HoldOff-Hold System Procedure 99-9999 Pack Procedure Applicable process operating and other specifications AzLO Desktop Operating Procedures Handling and storage procedures documented in individual specifications Online Summary of Electrical Test (OSET) Product build kits
76 Control of Monitoring and Measuring Devices
99-9999 Arizona Standards Lab Calibration Procedures 99-9999 Measuring Equipment and Calibration Policy 99-9999 Virtual Factory AssemblyTest Manufacturing
Preventive Maintenance and Calibration Spec Individual manufacturing equipment specifications
8 Measurement Analysis and Improvement 81 Planning Monitoring
Measurement and Improvement Activities
DOCUMENT NUMBER 99-9999 PAGE 47 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
82 Monitoring and Measurement
99-9999 Procurement specification for (Commodity) Materials 99-9999 ATMO Spec Template for 08 Series Specs 99-9999 AT Internal Audit Policies amp Procedures for Virtual
Factories 99-9999 AT Self Audit Policies amp Procedures for Virtual
Factories 99-9999 ltBusiness UnitgtATM Quality Audit Corrective Action
Tracking Procedure using Speed 99-9999 FC-PGAINT2 and OLGA VF Inspection Trouble Report
(ITR) Procedures 99-9999 C4 amp FC-PGA VF Material and Disposition Review
Board Procedure 99-9999 Final Visual Inspection Procedure 99-9999 FC-PGAINT2 and OLGA Virtual Factory Final QA
Minimum Lot Acceptance Inspections Requirements and Procedure
99-9999 Quality System Auditing Policy 83 Control of
Nonconforming Product
99-9999 Material and Disposition Review Board procedure 99-9999 Unit IntegrityReject Management Specification 99-9999 OLGA1 and FC-PGA VF Process Trouble Report System 99-9999 Yield Issue Procedures and Guidelines 99-9999 OLGA1 OLGA2 INT2 FC-PGA VF and MCM On-
HoldOff-Hold System Procedure 99-9999 C4 amp FCPGA VF Material and Disposition Review
Board Procedure 84 Analysis of Data 85 Improvement 99-9999 AssemblyTest CCB Policies and Procedures
99-9999 AT Internal Audit Policies amp Procedures for Virtual Factories
99-9999 Excursion (DRBMRBITRPTR) NotificationDocumentation in SPEED ndash Policies and Procedures
99-9999 C4 amp FC-PGA VF Material and Disposition Review Board Procedure
Departmentally controlled procedures for yield management Departmentally controlled procedures for FACRs
DOCUMENT NUMBER 99-9999 PAGE 48 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 104 Abbreviations
ADC Arizona Distribution Center
AR Action Request
ltBusiness Unitgt
ltBusiness Unitgt
ATPO Assembly Test Process Orders
BKM Best known method (work instruction)
BOM Bill of materials
BPS Basic product specifications
CAT Chandler Assembly Test
CCB Change Control Board
CPU Central Processing Unit
CQIR Customer Quality Incident Report
DMIS Document Management Information Services
DRB Disposition Review Board
EACI External Administrative Customers Issue
EHS Environmental Health and Safety
ERSA Employee Relations Self-Assessment
FACR Functional Analysis Correlation Request
FPO Finish Process Order
HVM High-Volume Manufacturing
ITR Inspection Trouble Report (also known as Internal Trouble Report)
ISO International Organization for Standardization
LDC Local desktop control (work instruction)
MampTE Measurement and Test Equipment
MBP Management by Planning
MRB Material Review Board
MTS Module Target Specifications
MUM Monthly Update Meeting
OSET Online Summary of Electrical Test
PCCB Process Change Control Board
DOCUMENT NUMBER 99-9999 PAGE 49 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
PDRD Package Design Requirements Document
POR Plan of Record
PRD Product Requirements Document
PTR Process Trouble Report
PPV PC Platform Validation
QampR Quality and Reliability
RFC Response Flow Checklist
SLI Substrate Lot Identifier
SMS Site Materials and Services
SPC Statistical process control
SPEED System Product Engineering ECO Database
SSP Supplier Support Program
STC Simultaneous Technical Certification
TAP Technology Architecture Plan
TCCB Test Change Control Board
TEI Temporary Engineering Instruction
TMG Technology Manufacturing Group
TPS Technology Performance Specification
TTS Technology Target Specification
VDA Vendor Design Approval
VF Virtual factory
DOCUMENT NUMBER 99-9999 PAGE 13 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
bull ltBusiness Unitgt management staff defines responsibilities for personnel who perform work and verify activities affecting quality
bull Documented and controlled processes are implemented and maintained bull An effective corrective and preventive action program is implemented and maintained
52 Customer Focus ltBusiness Unitgt management staff with help from other ltCompanygt management teams ensures that customer requirements (ie needs and expectations) are determined converted into specific requirements related to the deliverable and fulfilled with the goal of enhancing customer satisfaction Methods used may include
bull Identifying potential customers bull Customer surveys bull Customer feedback bull Customer requests for product changes bull Market research bull Analysis of competitive products bull Benchmarking
53 Quality Policy 531 ltBusiness Unitgt quality policy
ltBusiness Unitgt is committed to continuous quality improvement of our products processes and people Quality is integrated into all aspects of our business and forms the foundation of customer satisfaction
532 ltCompanygt mission and quality value statements ltBusiness Unitgtrsquos quality policy is the driver for the quality system It is linked to ltBusiness Unitgtrsquos vision mission and values Together they support ltCompanygtrsquos mission statement
Do a great job for our customers employees and stockholders by being the preeminent building block supplier to the worldwide Internet economy
ltBusiness Unitgtrsquos quality policy vision mission and values are aligned with ltCompanygtrsquos value statement on quality
We strive to bull Achieve the highest standards of excellence bull Do the right things right bull Continuously learn develop and improve bull Take pride in our work
DOCUMENT NUMBER 99-9999 PAGE 14 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
533 Communicating the ltBusiness Unitgt quality management system to employees ltBusiness Unitgtrsquos quality policy vision mission and values as well as ltCompanygtrsquos mission and quality value are communicated throughout the organization by
bull Key personnel who are responsible for implementing ltBusiness Unitgtrsquos quality management system
bull Using various media including distribution of controlled documents the ltBusiness Unitgt newsletter bulletin board postings badge cards monthly update meetings (MUMs) quality-related training team briefings and the ltCompanygt intranet
54 Planning 541 Quality objectives
ltBusiness Unitgt management staff establishes measurable quality objectives and related requirements that are consistent with ltBusiness Unitgtrsquos quality policy and communicates them to relevant functions and levels within the organization using among other instruments
bull ltBusiness Unitgt Agenda The annual ltBusiness Unitgt Agenda lists objectives pertaining to the general quality system and continual improvement
bull Management by Planning (MBP) MBP objectives include objectives for increasing organizational effectiveness productivity and employee satisfaction
Other quality objectives include those for product and improving products and processes Together these quality objectives drive the quality management system planning process
542 Quality management system planning ltBusiness Unitgt management staff identifies and plans processes and resources required for the quality system and for achieving quality objectives Elements in the overall quality management system planning process include
bull Planning for the achievement of quality objectives and general quality system planning the results of which are manifested in ltBusiness Unitgtrsquos quality manual
bull Planning of product realization processes and product verification and validation activities
bull Design and development planning bull Planning of monitoring and measurement of products capability of processes
achievement of project objectives and customer satisfaction bull Planning for continual improvement
Quality planning also ensures that adequate and appropriate resources are identified and implemented throughout the organization
DOCUMENT NUMBER 99-9999 PAGE 15 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
The output of the quality management system planning process is documented in quality records Any changes that are introduced into the quality management system are conducted in a controlled manner in order to maintain the integrity of the system
55 Responsibility Authority and Communication 551 ltBusiness Unitgt quality management structure
ltBusiness Unitgt management staff is responsible for defining implementing and maintaining the ltBusiness Unitgt quality system This responsibility is delegated through the organization using structured lines of authority (see organizational chart) The structure
bull Integrates all activities that affect the quality of ltBusiness Unitgt processes and products into a single system
bull Facilitates reliable and continuous control over those activities bull Ensures that appropriate communication processes are established and that
communication takes place regarding the effectiveness of the quality management system
DOCUMENT NUMBER 99-9999 PAGE 16 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Important Departments identified in shaded boxes fall outside the scope of ltBusiness Unitgtrsquos ISO registration Departments connecting to the ltBusiness Unitgt organization using dashed lines are outside ltBusiness Unitgt but provide support functions
Finance
Director ltBusiness Unitgt
OrganizationalEffectiveness
Programs (OEP)
Assembly TechnologyArchitecture and
Pathfinding
Module Engineering Factory Operations
Roadmap andBusiness Process
Management (RBPM)
Platform Materialsand Enabling
Development (PMED)
Automation Non-CPU Packaging
Design ProcessDevelopment (DPD)
Human Resources Quality and Reliability(QampR)
Quality and ReliabilityEngineering Support
552 Deployment responsibilities of management ltBusiness Unitgt management staff acknowledges its responsibility for deploying ltBusiness Unitgtrsquos quality management system throughout the organization by
bull Defining and documenting ltBusiness Unitgtrsquos quality policy and quality objectives and ensuring that they are communicated and understood within the organization
bull Appointing a management representative with authority to ensure that the quality management system is effectively implemented and maintained
bull Establishing work roles and responsibilities bull Regularly reviewing the status and adequacy of ltBusiness Unitgtrsquos quality
management system bull Communicating to the organization the importance of meeting customer as well
as statutory and regulatory requirements
DOCUMENT NUMBER 99-9999 PAGE 17 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ltBusiness Unitgt management staff gives personnel performing quality functions sufficient responsibility and authority to
bull Identify and record problems relating to ltBusiness Unitgtrsquos deliverables bull Initiate action to prevent the occurrence of nonconformities relating to
ltBusiness Unitgtrsquos products processes and quality system bull Initiate recommend or provide solutions through designated channels bull Verify the implementation of solutions bull Control further processing delivery or installation of nonconforming product
until the deficiency or the unsatisfactory condition has been corrected
DOCUMENT NUMBER 99-9999 PAGE 18 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
553 Personnel responsible for quality implementation The responsibility authority and interrelationship of all personnel who manage perform and verify work are defined by procedures within the various departments and functional work groups in organizational charts and in Appendix 101 Key Organizational Responsibilities The responsibilities for the ltBusiness Unitgt Director and the ltBusiness Unitgt ISO Management Representative appear in the table below
This person is responsible and accountable for
ltBusiness Unitgt Director
bull Overall management of the business including ltBusiness Unitgtrsquos quality management system as defined in ltBusiness Unitgtrsquos quality manual
ltBusiness Unitgt ISO Management Representative
bull Reviewing ltBusiness Unitgtrsquos quality management system and reporting the findings to management staff
bull Maintaining the effectiveness of ltBusiness Unitgtrsquos quality management system by adapting it to fit changing circumstances
bull Ensuring that functional work groups are proactive when probable instances of nonconformity exist
bull Reporting to ltBusiness Unitgt management staff if resources are inadequate for maintaining an effective internal quality audit program
bull Maintaining contact with the Registering Authority bull Providing ltBusiness Unitgt management staff with
updates on the findings of quality audits and assessments and with progress reports on plans for corrective action that result from the findings of these audits and assessments
bull Ensuring the promotion of awareness of customer requirements throughout the organization
bull Performing the duties of a management representative as defined in ISO 90012000
56 Management Review 561 Frequency
ltBusiness Unitgt management staff periodically review the ltBusiness Unitgt quality management system to ensure its continuing suitability adequacy and effectiveness The reviews assess opportunities for improvement and the need to incorporate improvements in ltBusiness Unitgtrsquos quality management system including changing ltBusiness Unitgtrsquos quality policy and quality objectives The review occurs at least once a year but may occur more often based on the performance of the quality management system and business needs
DOCUMENT NUMBER 99-9999 PAGE 19 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
562 Review items Review items at any one meeting vary depending on importance frequency of meetings and whether the meetings are attended by ltBusiness Unitgt management staff or by another appropriate level of management ltBusiness Unitgt management staff use these meetings to address over the course of a year the following performance and improvement opportunities
bull Results of audits bull Customer feedback bull Process performance and product conformity bull Status of preventive and corrective action bull Follow-up actions from previous management reviews bull Planned changes that could affect the quality management system bull Recommendations for improvement
563 Review outcome The outcome of a review includes actions related to
bull Improvement of the effectiveness of the quality management system and its processes
bull Improvement of deliverables related to requirements bull Resource needs
Results of the reviews are recorded and required actions (ARs) are assigned to responsible parties for follow-up actions The status of ARs is tracked to ensure successful and timely completion
6 Resource Management ltBusiness Unitgt determines and provides the resources needed to
bull Implement and maintain the quality management system and continually improve its effectiveness
bull Enhance customer satisfaction
61 Assignment of Personnel Personnel performing work affecting ltBusiness Unitgt deliverables are deemed competent on the basis of their appropriate education skills experience and training Appropriate departments and functional work groups maintain records documenting employeesrsquo competencies
DOCUMENT NUMBER 99-9999 PAGE 20 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
62 Competence Awareness and Training 621 Commitment to training
ltBusiness Unitgt management staff is committed to employee training as a way of ensuring that personnel
bull Have the knowledge skills tools and techniques required to perform their jobs and initiate improvements and innovations
bull Understand the potential consequences of not following procedures bull Are aware of the relevance and importance of their activities and how they
contribute to the achievement of ltBusiness Unitgtrsquos quality objectives
This commitment to training extends to newly recruited personnel and personnel transferred to new assignments
622 Identifying competency needs and developing training schedules Each functional work group is responsible for
bull Determining the necessary competence for personnel performing work affecting deliverables by analyzing job requirements and an individualrsquos current qualifications and career development goals
bull Developing and regularly reviewing training plans and schedules bull Arranging training or taking other actions to satisfy competency needs of
personnel bull Ensuring that training or other actions continue to be appropriate throughout an
individualrsquos tenure in the work group
623 Technical training and evaluation A technical training group coordinates and facilitates the instruction of ltBusiness Unitgt personnel who require additional technical skills as required by ltBusiness Unitgt business and training needs Training may occur on the job in a formal classroom setting or off-site at a customerrsquos or supplierrsquos facility The training group regularly evaluates training activities to ensure that they are fulfilling the requirements of personnel and the needs of ltBusiness Unitgt
Individual functional groups also evaluate their training needs These needs may change because
bull An employee is reassigned promoted or assumes additional responsibilities bull A new employee is hired bull Customer requirements change bull A new structure system process or procedure is implemented bull A specific performance problem is identified
DOCUMENT NUMBER 99-9999 PAGE 21 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
624 Training records Personnel competency needs are documented in departmental andor individual employee training plans Qualified trainers and facilitators carry out the training Records of an individualrsquos training and qualifications (including copies of licenses and certifications as appropriate) are maintained
63 Infrastructure ltCompanygt provides the infrastructure ltBusiness Unitgt needs to achieve conformity to requirements for deliverables including
bull Buildings workspace and associated utilities bull Process equipment both hardware and software bull Supporting services such as transport facilities and information and communication
technology
Southwest Regional Site Materials and Services (SMS) provisions and maintains buildings workspace and associated utilities Specifically SMS
bull Installs qualifies operates and maintains process support facilities bull Monitors the performance of facilities support equipment associated with product
manufacturing bull Provides preventive and corrective maintenance of facilities support and monitoring
equipment
64 Work Environment ltBusiness Unitgt management staff with support from ltCompanygt Site Environmental Health and Safety (EHS) is committed to providing a suitable work environment
The following human factors affect the work environment
bull Creative work methodologies such as telecommuting bull Opportunities for professional and personal development through programs such as
ERSA (Employee Relations Self-Assessment) bull Opportunities for greater involvement within ltBusiness Unitgt and outside in the
community through programs such as ltCompanygtrsquos Itrsquos a Great Place to Work bull Ergonomics bull Workplace location bull Safety rules and guidance bull Use of protective equipment
DOCUMENT NUMBER 99-9999 PAGE 22 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
The following physical factors affect the work environment
bull Cleanliness bull Hazardous substances and situations bull Air flow temperature humidity and pollution bull Lighting bull Noise and vibration
7 Product Realization ltBusiness Unitgtrsquos manufacturing packaging technology development consists of five phases associated activities and ldquoRevrdquo (Revision) levels
bull Path Finding Assembly and test and silicon technology optimization begins during this phase Silicon and packaging technology roadmaps are synchronized and the strategic assembly technology direction is determined The Technology Architecture Plan (TAP) is published
bull Definition The packaging technology envelope is defined and aligned with business and product needs during this phase The product is formally added to the ltBusiness Unitgt roadmap and the product Package Design Requirements Document (PDRD) is initiated Among the controlled documents that are released are the Product Divisionrsquos Package Product Requirements Document (PRD) the initial Technology Target Specification (TTS) which defines the requirements for a package technology the initial design rules and the initial Technology Performance Specifications (TPSs)
bull Discovery The assembly and test process materials piece-parts and equipment are designed to satisfy the packaging technology envelope lead product requirements and design rules during this phase A Plan of Record (POR) baseline process is established
bull Development The baseline process is defined During this phase the focus is on manufacturing stability and capability and the analysis of data related to manufacturability yield and reliability as well as EHS (environmental health and safety) data related to equipment materials and waste streams Process specifications are written and change control is implemented
bull Deployment Revenue product begins to ship and the factory ramps to high-volume manufacturing during this phase which is normally defined as the period from Technical Certification to Factory Certification or High-Volume Manufacturing (HVM) Certification (When Simultaneous Technical Certification [STC] methodology is employed Technical Certification and HVM Certification occur simultaneously) Continual focus is on yield and manufacturability improvements The Development Manufacturing Line transfers the process to the production factory
DOCUMENT NUMBER 99-9999 PAGE 23 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
The following figure represents the five phases of ltBusiness Unitgtrsquos manufacturing packaging technology development that are described in the preceding paragraphs The figure also defines the scope of ltBusiness Unitgtrsquos ISO 90012000 certification The scope starts with the initial publication of the Technology Target Specification and ends with High-Volume Manufacturing Certification when the packaging process has been duplicated in the receiving factory and the factory assumes responsibility for running and sustaining the process
Path-Finding Definition Discovery Development Deployment
TechnologyTargetSpecification
High-VolumeManufacturing
Certification
TechnologyCertification
Plan ofRecordand
Non-CPU Scope of ISO Certification
71 Planning of Product Realization 711 Creating product-specific quality plans
ltBusiness Unitgt creates product-specific quality plans for product realization processes and for product verification and validation activities These plans are consistent with the other requirements of ltBusiness Unitgtrsquos quality management system
In creating product-specific quality plans ltBusiness Unitgt determines
bull Quality objectives and requirements for the deliverable bull The need to establish processes documents and provide resources specific to
the deliverable bull Required verification validation monitoring inspection and test activities
specific to the deliverable bull Product acceptance criteria bull Records needed to provide evidence that the realization processes and resulting
deliverable fulfill requirements
712 Quality plan documentation ltBusiness Unitgt documents its plans for realization processes and for verification and validation activities in product drawings and specifications material or process flow diagrams process flowcharts setup sheets verification and validation reports work orders lot travelers inspection and test procedures and similar documents that define the manner of production and specify the inspection and test programs for given products Collectively these documents comprise the product-specific quality plan
DOCUMENT NUMBER 99-9999 PAGE 24 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
72 Customer-Related Processes 721 Determination of requirements related to deliverables
ltBusiness Unitgt does not identify requirements initiated by external customers rather a corporate organization determines them in accordance with documented procedures The procedures ensure that the following items are determined
bull Requirements specified by the customer including requirements for delivery If customer requirements differ from standard ltCompanygt products a corporate mediator resolves the differences
bull Requirements and technologies not stated by the customer but necessary for specified use or application
bull Statutory and regulatory requirements related to the product bull Any additional requirements determined by corporate
These requirements are communicated to ltCompanygt divisions fabrication sites and subsequently ltBusiness Unitgt
Requirements may also be initiated by internal customers who want to have ltBusiness Unitgtrsquos processes applied to their design concepts Design concepts are systematically analyzed to identify customer requirements
722 Review of requirements related to deliverables ltBusiness Unitgt reviews requirements related to deliverables prior to the commitment to supply deliverables to customers The review process ensures that
bull Product and technology requirements are understood bull Requirements differing from those previously expressed are resolved bull Requirements are confirmed before acceptance bull ltBusiness Unitgt can meet the defined requirements
Review results and action items are maintained
Requirements for deliverables are defined in terms of frequency power die size device speed volumes delivery dates and other factors They are communicated to responsible departments and functional work groups within ltBusiness Unitgt using various methods including
bull Technology Target Specifications bull Module Target Specifications (MTSs) bull Design rules bull Technology Performance Specifications (TPSs) bull Equipment specifications bull Material specifications
DOCUMENT NUMBER 99-9999 PAGE 25 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
bull Package Design Requirements Documents (PDRDs) bull Bills of Materials (BOMs) bull Plan It bull Meeting minutes bull Scientific record books
When requirements for deliverables change ltBusiness Unitgt ensures that the relevant documents are amended and that relevant personnel are made aware of the changes
723 Customer communication ltBusiness Unitgt has implemented effective processes for communicating with its customers These customers may be other ltCompanygt organizations Communications include but are not limited to the following
bull Product information bull Inquiries bull Order handling bull Customer feedback
73 Design and Development 731 Design and development planning
ltBusiness Unitgt plans and controls design and development of its products Planning activities determine
bull Design and development stages bull Review verification and validation that are appropriate to each design and
development stage bull Responsibilities and authorities for design and development
ltBusiness Unitgt manages interfaces between different groups involved in design and development to ensure effective communication Planning output is updated as the design and development progresses
732 Design and development inputs ltBusiness Unitgt ensures that inputs relating to requirements for deliverables are determined and records maintained Inputs may include
bull Functional and performance requirements bull Applicable statutory and regulatory requirements bull Where applicable information derived from previous similar designs bull Other requirements essential for design and development
Qualified personnel review the requirements for adequacy and completeness and resolve any issues
DOCUMENT NUMBER 99-9999 PAGE 26 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
733 Design and development outputs ltBusiness Unitgt ensures that the outputs of design and development are in a format suitable to manufacturing and capable of verification against design and development input These outputs generally consist of
bull PDRDs bull Design rules bull iTech files bull Design library bull Vendor Design Approval (VDA) bull SPEED BOM specification bull Netlistpin map
The outputs of design and development (baseline) are approved prior to release to ensure that they
bull Meet input requirements for design and development bull Provide appropriate information for purchasing and production operations bull Contain or reference product acceptance criteria bull Specify the characteristics of the product that are essential for its safe and
proper use
734 Design and development review At suitable stages individuals involved with product design and development meet to
bull Evaluate the ability of the results of design and development to fulfill requirements
bull Identify any problems and propose necessary actions
Review results and action items are maintained
735 Design and development verification Design and development verification is the process by which individuals involved with design and development demonstrate that outputs have satisfied the design and development input requirements Verification provides a preliminary assessment of the packagersquos manufacturability
ltBusiness Unitgt has documented procedures that establish the points at which verification activities are performed Verification records and action items are maintained
736 Design and development validation Design and development validation is the process by which individuals involved with product design and development demonstrate that the resulting product is capable of fulfilling the requirements for the specified use or application
DOCUMENT NUMBER 99-9999 PAGE 27 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ltBusiness Unitgt has documented procedures that establish when in the design and development process validation is performed Validation records and action items are maintained
737 Control of design and development changes Authorized ltBusiness Unitgt personnel identify document review and approve all design and development changes before implementation Records of the results of the change review and action items are maintained
74 Purchasing Purchases and services that impact the quality of products delivered to ltBusiness Unitgt customers are strictly controlled The type and extent of control applied to the supplier and the purchased product are dependent on the effect of the purchased product on subsequent product realization or the final product Controls are exercised by departments inside and outside ltBusiness Unitgt depending on the purchased product or service
741 Purchasing process ltBusiness Unitgt controls its purchasing processes to ensure that direct and indirect materials
bull Conform to requirements bull Reach manufacturing without interruption bull Are procured from approved suppliers
The responsible commodity management team evaluates and selects suppliers on the basis of their ability to meet ltBusiness Unitgtrsquos requirements including as applicable having a quality management system and meeting any stated product- or service-specific quality assurance requirements
The responsible commodity team performs subsequent reevaluations at prescribed intervals using methods including but not limited to those in the following list
bull A formal assessment process of the supplierrsquos capability to supply products andor services
bull Analysis of data in relation to key parameters for example delivery performance and material rejects
bull Feedback received bull Evaluation at the time of subcontract renewal
Evaluation records and action items arising from the evaluation are maintained
DOCUMENT NUMBER 99-9999 PAGE 28 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
742 Purchasing information ltBusiness Unitgt ensures that its purchasing documents are approved prior to submitting them to the supplier During the approval process information relating to the particular purchase is checked for accuracy and adequacy of the specified requirements Purchasing information may include
bull Drawings bull Specifications bull References to part numbers and descriptions bull Requirements for approval of product procedures processes and equipment bull Requirements for qualification of personnel bull Verification arrangements at the supplierrsquos premises and method of product
release bull Supplier quality management system requirements
ltBusiness Unitgt maintains records of all its purchasing documents
743 Verification of purchased product ltBusiness Unitgt has established and implemented inspection and other activities necessary for ensuring that purchased product meets specified purchase requirements
When the applicable contract with the supplier allows ltBusiness Unitgtrsquos representatives may audit the supplierrsquos premises Also when specified under contract and allowable under the contract with ltBusiness Unitgtrsquos suppliers ltBusiness Unitgtrsquos customers or their representatives will be afforded the opportunity to visit the supplierrsquos premises to perform verification
75 Production Provision 751 Control of production operations
ltBusiness Unitgt plans and carries out production operations under controlled conditions Controlled conditions include as applicable
bull Availability of information that describes the characteristics of the product bull Availability of work instructions at points of use bull Use of suitable equipment bull Availability and use of measuring and monitoring devices bull Implementation of monitoring and measurement activities bull Implementation of release delivery and any applicable post-delivery activities
7511 Control of processes and equipment The processes and equipment used to produce new package technology are initially qualified under controlled conditions Platform managers define the transfer requirements for high-volume manufacturing
DOCUMENT NUMBER 99-9999 PAGE 29 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
The methods used to qualify equipment purchased to support increasing product demand are described in procurement specifications andor contracts Additional equipment characterization requirements are defined in Change Control Board (CCB) documents
7512 Process sequence and recipes The procedures and recipes for each process step are documented in controlled documents which typically include the following
bull Individual process operating specifications bull Bills of materials (BOMs) bull Basic product specifications (BPSs) bull Special customer specifications (S-specs) bull Online Summary of Electrical Test (OSET)
The correct production sequences are controlled and planned using WorkStream Information contained in WorkStream includes the product routes operation numbers processing data and other information necessary to support the manufacturing process The progress of a product or group of products through a production route is controlled and monitored in WorkStream WorkStream is accessible using computer terminals located throughout the factory
7513 Process change controlprocess improvement Changes to continually improve qualified processes testing equipment or indirect and direct materials are documented and controlled by the appropriate CCB To maintain the integrity of the process ltBusiness Unitgt verifies the resulting output to ensure that the instituted change has the desired effect
7514 Statistical process control Where appropriate statistical process control (SPC) is used on key process parameters and quality characteristics Response flow checklists (RFCs) to correct out-of-control conditions are used where appropriate The details of the SPC system and other monitors are documented in individual process specifications
752 Validation of processes for production Validation of processes for production demonstrates the ability of processes to achieve planned results At appropriate intervals in the realization process ltBusiness Unitgt validates processes where
bull Subsequent monitoring or measurement cannot verify the resulting output bull Deficiencies in the product may become apparent only after the product is in
use
DOCUMENT NUMBER 99-9999 PAGE 30 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ltBusiness Unitgt validation arrangements of these processes include as applicable
bull Defined criteria for review and approval of the processes bull Approval of equipment and qualification of personnel bull Use of specific methods and procedures bull Records requirements bull Revalidation
753 Identification and traceability ltBusiness Unitgt identifies where appropriate the product by suitable means throughout product realization and it identifies the product status with respect to monitoring and measurement requirements as described below
7531 Identification and traceability control ltBusiness Unitgt maintains product identification and traceability throughout product realization using a combination of the following methods
bull Physical segregation bull Fab lot number bull Lot travelers (Assembly Test Process Orders [ATPOs] or Finish Process
Orders [FPOs]) bull WorkStream routes bull Product package marking bull Substrate Lot Identifiers (SLIs)
The automated shop floor control system WorkStream controls product routing and traceability WorkStream routes are programmed to prevent product from being moved to a future operation until all processing and data collection at the current operation are complete This control process applies to production lots nonstandard flow products which are processed using specialized routes and die sales which are normal product processed through a partial assembly route in accordance with customer request WorkStream can be used to trace lots currently in the factory to a specific location or operation in the factory Records pertaining to lot processing (ATPOFPO) are retained
Production lots are physically segregated from each other through the use of approved carts A lot is carried on a designated cart (or carts) and the cart carries only one lot to maintain traceability and lot integrity
7532 Monitoring and measurement status Lot travelers (ATPOs and FPOs) and WorkStream are used to indicate the status of product within the overall process flow Manufacturing personnel record the measurement and monitoring status of each lot on the appropriate traveler and enter the data into WorkStream
DOCUMENT NUMBER 99-9999 PAGE 31 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
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Product that has been inspected and has passed the defined quality criteria is moved to the next operation Rejected product is physically separated from acceptable product whenever possible If physical separation is not yet possible the rejected product is clearly identified as reject product and disposed of according to the governing procedure Product that has been placed on hold for production-related problems is identified as ldquoon holdrdquo and cannot be processed further until its disposition is determined
754 Customer property ltBusiness Unitgt identifies verifies and protects property and other assets owned by customers and other interested parties while the property is under its control Such property may be provided for use or incorporation into an ltBusiness Unitgt deliverable
Property that is lost damaged or does not meet specification is reported to the customer and records are maintained
755 Preservation of product ltBusiness Unitgt has processes that preserve conformity of product and constituent product parts during internal processing and delivery to the intended destination ltBusiness Unitgt personnel are responsible for handling product inside the factory and for delivery to the Arizona Distribution Center (ADC) ADC is responsible for packaging and handling of finished product
Southwest Regional Site Materials and Services monitors direct materials from point of receipt through storage until it is issued to ltBusiness Unitgt manufacturing Supplier packaging is maintained as long as possible to ensure proper handling and storage Perishable material is coded with expiration dates Indirect materials are coded with part numbers and revision levels to ensure that correct revision level materials are being used in manufacturing
ltBusiness Unitgt product is assembled under appropriate environmental control to prevent contamination deterioration and damage from electrostatic discharge Use of automated process equipment and associated carriers minimizes the potential for damage due to material handling
ltBusiness Unitgt packaging and shipping standards conform to corporate drawing specifications Packaging supplies are procured through corporate-contracted suppliers
76 Control of Monitoring and Measuring Devices 761 Introduction
ltBusiness Unitgtrsquos processes ensure that monitoring and measurement activities are carried out in a manner that is consistent with monitoring and measurement requirements
ltBusiness Unitgt controls calibrates and maintains monitoring and measuring devices needed to provide evidence of conformity of product to determined
DOCUMENT NUMBER 99-9999 PAGE 32 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
requirements Manufacturing and support organizations deliver to the Site Calibration Standards Lab measuring equipment that either needs adjustment or is due for calibration on or before the calibration due date Every organization that comes into contact with measuring equipment has procedures to protect the equipment from damage and deterioration during handling maintenance and storage
Monitoring and measuring devices subject to calibration include but are not limited to
bull Measurement and test equipment (MampTE) bull Analytical in-process inspection equipment bull Final test equipment bull Computer software used in the monitoring and measurement of specified
requirements
ltBusiness Unitgt preventive maintenance and calibration procedures also apply to monitoring and measuring devices used by suppliers in the Supplier Support Program (SSP) and by other contractors who actively support the factory
762 Calibration safeguards identification status and records ltBusiness Unitgt safeguards measuring equipment from adjustments that would invalidate measurement results Measuring equipment subject to calibration control is uniquely identified Calibration frequency is documented and controlled by the Calibration Scheduling System or other appropriate system Records and results of calibration and maintenance performed on each piece of equipment are maintained as specified by the supporting group and factory requirements Calibration status appears on a sticker or label affixed to the equipment or in a readily accessible database or record
763 Calibration methods When performing calibration qualified ltBusiness Unitgt personnel use procedures that identify the measurements to be made the accuracies required and the calibration settings The measuring equipment used is capable of the precision and accuracy requirements and the uncertainty of each measurement within specified limits
Measuring equipment is calibrated or verified at specified intervals or prior to use as applicable against measurement standards traceable to international or national measurement standards Where no such standards exist the basis used for calibration or verification is recorded
764 Corrective action ltBusiness Unitgt initiates appropriate action if measuring equipment is found to be out of tolerance or in an overdue condition Appropriate action may include but is not limited to frequency validity and product risk reviews as described below Records of the results of action taken are maintained and reviewed
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IF PRINTED ndash REFERENCE COPY
7641 Out-of-tolerance equipment for userowner and calibrating departments When measuring equipment is found in an out-of-tolerance condition the using department is notified The notification includes but is not be limited to all associated measurement data Departments notified of an out-of-tolerance device evaluate the impact and possible acceptance of nonconforming product or services by performing a Disposition Review Board (DRB) The Quality Systems Engineer generates the DRB in SPEED
Important No DRB is required if an out-of-tolerance condition occurs during initial (first) equipment calibration performed by the Site Calibration Standards Lab
7642 Overdue equipment for userowner and calibrating departments When measuring equipment is found in an overdue condition the using department is notified The notification includes but is not limited to all associated scheduling data Departments notified of an overdue device evaluate the impact by performing a Process Trouble Report (PTR) The Quality Systems Engineer generates the PTR in SPEED
8 Measurement Analysis and Improvement 81 Planning Monitoring Measurement and Improvement Activities
ltBusiness Unitgt plans and implements the monitoring measurement analysis and improvement processes needed to
bull Demonstrate conformity of processes and product bull Ensure conformity of the quality management system bull Continually improve the effectiveness of the quality management system
ltBusiness Unitgt establishes the applicable methods including statistical techniques and the specific equipment used for measuring processes and products
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IF PRINTED ndash REFERENCE COPY
82 Monitoring and Measurement 821 Customer satisfaction
ltBusiness Unitgt gathers analyzes and monitors information relating to customer perception of ltBusiness Unitgtrsquos performance ltBusiness Unitgt uses the sources of customer satisfaction information to determine if the organization is meeting the needs and expectations of ltBusiness Unitgtrsquos customers Results are reported to the ltBusiness Unitgt management staff as part of the management review process and records and action items are maintained
822 Internal and external audits ltBusiness Unitgt conducts internal audits at planned intervals in all areas of the organization where the quality of deliverables to the customer is affected ltBusiness Unitgt also facilitates second-party audits from Corporate Quality Assessment and third-party audits from the Registering Authority These audits
bull Verify compliance of the quality management system to product realization plans the requirements of ISO 90012000 and internal specifications as appropriate and the quality management system requirements established by ltBusiness Unitgt
bull Determine whether the quality management system has been effectively implemented and maintained
bull Help drive continual improvement throughout ltBusiness Unitgt
8221 Quality audit implementation Quality system audits are the defined responsibility of the Quality Systems Department Audits are
bull Carried out annually or as needed in line with documented procedures and responsibilities Audit frequency is based on business needs andor maturity system
bull Performed in a manner that ensures objectivity and impartiality of the audit process Auditors do not audit their own work
bull Defined planned and scheduled on the basis of the status and importance of the activities and areas to be audited as well as on the results of previous audits
In addition to internal audits the manufacturing floor performs self-audits annually or as needed
8222 Audit results follow-up and records The results of audits are formally recorded along with timely correctivepreventive action and the time frame agreed on by personnel having responsibility in the areas audited The effectiveness of the correctiveprevention action is reviewed as needed with personnel independent from the audited areas either during a subsequently scheduled audit or randomly
DOCUMENT NUMBER 99-9999 PAGE 35 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
The status and effectiveness of corrective and preventive actions as well as audit results and trends are assessed and reviewed as part of the management review process
8223 Continual improvement Audit and assessment results are analyzed to identify root causes of problems Organization-wide issues are identified and presented to management The approach ensures the continual improvement of the quality management system while it mitigates the recurrence of problems and nonconformities
823 Monitoring and measurement of processes At pertinent stages of the realization process ltBusiness Unitgt monitors and where applicable measures the performance of its processes Records and action items are maintained
Measures of process performance that may be incorporated into various realization processes include the following indicators
bull Capability bull Cost allocation and reduction bull Cycle time or throughput bull Measurable aspects of dependability bull Yield bull Effectiveness and efficiency of people bull Reaction time bull Utilization of technologies bull Waste reduction
824 Monitoring and measurement of deliverables
At pertinent stages of the realization process ltBusiness Unitgt monitors and where applicable measures product characteristics Verification (inspection) records and the test history of each production lot are maintained in WorkStream Records are also maintained as specified by the relevant documentation including the name of the person authorizing release of the deliverable
83 Control of Nonconforming Product ltBusiness Unitgt ensures that nonconforming product is identified and controlled to prevent its unintended use or delivery Nonconforming data are collected and analyzed and records and action items are maintained
831 Disposition Review Board A DRB is convened to confirm that questionable product is normal or indistinguishable from normal and to determine the disposition of such product A
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IF PRINTED ndash REFERENCE COPY
DRB is required when routine dispositioning procedures do not specify the appropriate disposition
832 Material Review Board A Material Review Board (MRB) is convened to evaluate the shipment of nonconforming product Nonconforming product is shipped only with the consent of a Quality and Reliability (QampR) engineer the customer andor Product Division
84 Analysis of Data ltBusiness Unitgt identifies collects and analyzes appropriate data to
bull Demonstrate the effectiveness of the quality management system bull Evaluate improvement and performance opportunities
85 Improvement 851 Continual improvement
ltBusiness Unitgt plans and manages the processes necessary for the continual improvement of its quality management system
852 Corrective and preventive actions ltBusiness Unitgt documents and follows processes that review nonconforming product and evaluates the need for correction and preventive actions The results of corrective and preventive actions taken are recorded and reviewed
Examples of ltBusiness Unitgt processes that may initiate corrective and preventive actions are
bull Management review of quality systems bull Internal and external audits and self-audits bull Incoming material quality control inspections bull Dispositioning of nonconforming product including DRBs and MRBs bull Yield review and low-yield analysis bull Customer feedback including Functional Analysis Correlation Requests
(FACRs) bull External Administrative Customers Issues (EACIs) bull Customer Quality Incident Report (CQIR)
853 Customer feedback system ltBusiness Unitgt sometimes receives feedback from ltCompanygtrsquos customers (through the ltCompanygt Quality Support Center) in the form of FACRs and EACIs ltCompanygtrsquos Customer Quality Engineers may raise awareness of certain high-impact issues by generating a CQIR
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IF PRINTED ndash REFERENCE COPY
854 Corrective action tracking The coordinatorowner for each process that is part of the formal corrective-preventive action system is responsible for tracking corrective and preventive actions
855 Correctivepreventive action implementation Implementation of corrective and preventive actions is prioritized as necessary based on factory requirements and customer expectations Corrective and preventive actions that require process changes are reviewed and approved for implementation by the appropriate Process Change Control Board (PCCB) The results of actions taken are recorded
856 Correctivepreventive action escalation Any issues identified within the formal correctivepreventive action system that require escalation due to priority risk or resourcing may be escalated using any of the following people or systems
bull Platform manager bull Department manager bull Manufacturing shift manager bull Quality and Reliability Manager bull ISO Management Representative bull Management review process bull Other communication forums as appropriate
9 Revision History
Rev Date Description Initiator
08 101298 Renew spec without content changes ltNamegt
09 2599 Complete rewrite reformat to comply with governing spec 7-section formatting
ltNamegt
10 4299 CN ndash To comply with ISO audit finding in development of a more robust and closed loop system for dealing with out-of-tolerance and overdue measurement and test equipment that require calibration from the site(s) Standard Calibration Lab
ltNamegt
11 52699 CN ndash Clarify when a DRB should not occur ltNamegt
12 021400 CN ndash Rewrite ltNamegt
13 101300 Complete rewrite using new template to comply with ISO 90012000
ltNamegt
DOCUMENT NUMBER 99-9999 PAGE 38 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 101 Key Organizational Responsibilities
The responsibility authority and interrelationship of all personnel who manage perform and verify work are defined in organizational charts by procedures within the various organizations focus areas and functional work groups and in the following matrix
Important
bull Refer to 553 for a description of the responsibilities assigned to the ltBusiness Unitgt Director and the ltBusiness Unitgt ISO Management Representative
bull Organizations and focus areas in rows bordered by dashed lines are outside ltBusiness Unitgt but provide specified support functions
Organization Focus Areas
Roadmap and Business Process Management (RBPM)
bull Product and Technology Integration bull CPU Packaging and Enabling Roadmaps bull Technology Assessments and Communications bull Package Technology Management and Capability Roadmaps
Design Process Development (DPD)
bull Design Tool Development bull ThermalMechanical Tools and Analysis bull Electrical Modeling and Analysis bull Mechanical Design and Integration bull Package Design and Integration bull Design Processes
Platform Materials and Enabling Development (PMED)
bull Platform Integration bull Materials bull Enabling bull Substrate Assembly Subcontractors
Module Engineering bull Process Engineering bull Process Change Control Board
DOCUMENT NUMBER 99-9999 PAGE 39 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Organization Focus Areas
Automation bull Equipment Integration bull Engineering Analysis bull Shop Floor Control bull Infrastructure bull Planning and Logistics Group (PLG) bull Test Automation bull Change Requests bull Change Control Board bull MDT bull Operations
Factory Operations bull Manufacturing bull Manufacturing Systems bull Industrial Engineering bull Build Logistics
Organizational Effectiveness Programs
bull Organizational Development bull Salaried Non-ExemptExemptFirst Line Management (FLM)
Development bull Mentoring bull Embedded Staffing and Sourcing bull Statistical Applications bull Factory Support bull Peer Training Systems bull Business Practices bull Safety bull Employee Relations Self-Assessment (ERSA) bull Quality Systems Audit bull Document Management Information Services bull Learning Technologies Integration and Validation
Quality and Reliability (QampR)
bull Platform and Enabling Quality and Reliability Engineering (QRE)
bull Materials Analysis bull Failure Analysis bull Fault Isolation bull Product QRE bull Customer and Sustaining Engineering
Quality and Reliability Engineering Support
bull Product reliability stress bull Preventive maintenance and calibration of equipment and
tools
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IF PRINTED ndash REFERENCE COPY
Organization Focus Areas
Product Engineering
bull Product sample and early revenue requirements management bull Primary interface to Product Division bull Division to Virtual Factory coordination bull Product silicon test software (Test Change Control Board
Component test Burn-in PC Platform Validation) Southwest Regional Site Materials and Services (SMS)
bull Process support facilities bull Facilities support equipment bull Preventive and corrective maintenance of facilities support
and monitoring equipment
DOCUMENT NUMBER 99-9999 PAGE 41 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 102 ISO 90012000ltBusiness Unitgt Quality Manual Matrix
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
12 Application 421 551 7
4 Quality management system 1 41 General requirements 1 42 Documentation requirements 43 421 General 43 422 Quality manual 43 44
423 Control of documents 432 44 45 46
424 Control of quality records 3 433 444 45 46 563 61 624 711 722 734 735 736 737 741 742 752 762 764 82 852 855
5 Management responsibility 5 51 Management commitment 51 553 56 6 101
52 Customer focus 52 72
53 Quality policy 53 552 561
54 Planning 54 541 Quality objectives 541 542
542 Quality management system planning 46 542 6 71 731 81 851
55 Responsibility authority and communication 55 551 Responsibility and authority 531 541 551 552 553 56
101 552 Management representative 553 553 Internal communication 533 553 62 101 56 Management review 56 561 General 443 542 561 562 Review input 562 821 8222 852 856
lowastlowastlowastlowast Boldface = Strong relationship between the ltBusiness Unitgt Quality Manual and the ISO 90012000 clause
DOCUMENT NUMBER 99-9999 PAGE 42 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
563 Review output 563 46
6 Resource management 6 61 Provision of resources 51 6 62 Human resources 61 62
621 General 51 61 62
622 Competence awareness and training 46 62
63 Infrastructure 63 64 Work environment 64 7 Product realization 7 71 Planning of product realization 542 46 6 71 722 733 735
736 81
72 Customer-related processes 72 721 Determination of requirements related to
the product
52 721
722 Review of requirements related to the product
46 722
723 Customer communication 723 853
73 Design and development 73 731 Design and development planning 542 731 732 Design and development inputs 46 732 733 Design and development outputs 733 75
734 Design and development review 46 734
735 Design and development verification 46 735 736 Design and development validation 46 736 737 Control of design and development
changes
46 737
74 Purchasing 74 741 Purchasing process 46 741 84
742 Purchasing information 46 742 743 Verification of purchased product 743 75 Production and service provision 75
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IF PRINTED ndash REFERENCE COPY
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
751 Control of production and service provision
751
752 Validation of processes for production and service provision
46 623 752
753 Identification and traceability 46 753 83
754 Customer property 754 755 Preservation of product 755 76 Control of monitoring and measuring devices 46 721 76 83
8 Measurement analysis and improvement 8 81 General 542 71 81 82
82 Monitoring and measurement 82 821 Customer satisfaction 562 821 853
822 Internal audit 46 562 822 84 851
823 Monitoring and measurement of processes
46 823 84
824 Monitoring and measurement of product 46 824 83 84 83 Control of nonconforming product 83 84
84 Analysis of data 562 741 821 8223 823 824 83 84
85 Improvement 85 851 Continual improvement 531 54 56 8223 84 851
852
852 Corrective action 46 764 85
853 Preventive action 46 85
DOCUMENT NUMBER 99-9999 PAGE 44 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 103 ltBusiness Unitgt Quality ManualQuality Management System Documentation
Matrix The table below lists the sections by number and title of the ltBusiness Unitgt Quality Manual along with the applicable quality management system documentation associated with the quality manual (QM) sections
Sec QM Section Title Quality Management System Documentation
1 Purpose
2 Scope
3 Applicable Documents
4 General 41 Definitions 99-9999 ltBusiness Unitgt Quality Manual 42 ltBusiness Unitgt
Profile NA
43 Quality Management System Documentation
99-9999 ltBusiness Unitgt Quality Manual 99-9999 Departmental Document Control Policies and
Procedures 44 Quality Manual 99-9999 ltBusiness Unitgt Quality Manual
99-9999 Distribution of Controlled Documents 99-9999 DMIS ldquoltCompanygt Confidentialrdquo Requirements
45 Control of Documents
99-9999 Document Management Information Services Governing Spec for 99-XXXX SECC Documents
99-9999 Document Management Information Services Policies and Procedures for ltBusiness Unitgt Series Specifications
99-9999 Departmental Document Control Policies and Procedures
99-9999 Distribution of Controlled Documents 99-9999 DMIS ldquoltCompanygt Confidentialrdquo Requirements
46 Control of Quality Records
99-9999 Virtual Factory Quality Records Retention PoliciesProcedures
5 Management Responsibility 51 Management
Commitment 99-9999 Departmental Document Control Policies and
Procedures 52 Customer Focus 53 Quality Policy 99-9999 ltBusiness Unitgt Quality Manual 54 Planning
DOCUMENT NUMBER 99-9999 PAGE 45 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
55 Responsibility Authority and Communication
99-9999 ltBusiness Unitgt Quality Manual
56 Management Review 99-9999 ltBusiness Unitgt Management Review Policy and Procedure
6 Resource Management 61 Assignment of
Personnel
62 Competence Awareness and Training
99-9999 Training Guidelines and Procedures for ltBusiness Unitgt
New Hire Orientation Documentation 63 Infrastructure 64 Work Environment ltBusiness Unitgt Manufacturing Safety Handbook
Office Safety Handbook
7 Product Realization 71 Planning of Product
Realization
72 Customer-Related Processes
99-9999 Change Management Specification Plan It Manual
73 Design and Development
99-9999 AssemblyTest CCB Policies and Procedures 99-9999 Change Management Specification 99-9999 DPD Department Operations Process 99-9999 Software Development Process 99-9999 Product Design Integration Process 99-9999 Enabling Design Process 99-9999 Technology Design Integration Process 99-9999 Design Validation Process 99-9999 Product Package Design Requirements Document
(PDRD) Process Applicable design rules Applicable library standards
74 Purchasing ltBusiness Unitgt Materials Desktop Procedures
DOCUMENT NUMBER 99-9999 PAGE 46 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
75 Production Provision 99-9999 Procurement specification for (Commodity) Materials 99-9999 ltBusiness Unitgt ESD Requirements 99-9999 AssemblyTest CCB Policies and Procedures 99-9999 Traceability and Bottomside Marking Requirements 99-9999 Standard Lot Numbering Specification 99-9999 Virtual Factory Quality Records Retention
PoliciesProcedures 99-9999 Chandler AZ Site Environmental Controls
Specification 99-9999 Unit Integrity Reject Management Specification 99-9999 C4OLGA Traceability Requirements 99-9999 WorkStream Policies and Procedures for C4 OLGA and
FC-PGA 99-9999 C4FC-PGA Class 10000 Cleanroom Protocol Guideline 99-9999 C4FC-PGA Class 100000 Cleanroom Protocol
Guideline 99-9999 OLGA1 OLGA2 INT2 FC-PGA VF and MCM On-
HoldOff-Hold System Procedure 99-9999 Pack Procedure Applicable process operating and other specifications AzLO Desktop Operating Procedures Handling and storage procedures documented in individual specifications Online Summary of Electrical Test (OSET) Product build kits
76 Control of Monitoring and Measuring Devices
99-9999 Arizona Standards Lab Calibration Procedures 99-9999 Measuring Equipment and Calibration Policy 99-9999 Virtual Factory AssemblyTest Manufacturing
Preventive Maintenance and Calibration Spec Individual manufacturing equipment specifications
8 Measurement Analysis and Improvement 81 Planning Monitoring
Measurement and Improvement Activities
DOCUMENT NUMBER 99-9999 PAGE 47 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
82 Monitoring and Measurement
99-9999 Procurement specification for (Commodity) Materials 99-9999 ATMO Spec Template for 08 Series Specs 99-9999 AT Internal Audit Policies amp Procedures for Virtual
Factories 99-9999 AT Self Audit Policies amp Procedures for Virtual
Factories 99-9999 ltBusiness UnitgtATM Quality Audit Corrective Action
Tracking Procedure using Speed 99-9999 FC-PGAINT2 and OLGA VF Inspection Trouble Report
(ITR) Procedures 99-9999 C4 amp FC-PGA VF Material and Disposition Review
Board Procedure 99-9999 Final Visual Inspection Procedure 99-9999 FC-PGAINT2 and OLGA Virtual Factory Final QA
Minimum Lot Acceptance Inspections Requirements and Procedure
99-9999 Quality System Auditing Policy 83 Control of
Nonconforming Product
99-9999 Material and Disposition Review Board procedure 99-9999 Unit IntegrityReject Management Specification 99-9999 OLGA1 and FC-PGA VF Process Trouble Report System 99-9999 Yield Issue Procedures and Guidelines 99-9999 OLGA1 OLGA2 INT2 FC-PGA VF and MCM On-
HoldOff-Hold System Procedure 99-9999 C4 amp FCPGA VF Material and Disposition Review
Board Procedure 84 Analysis of Data 85 Improvement 99-9999 AssemblyTest CCB Policies and Procedures
99-9999 AT Internal Audit Policies amp Procedures for Virtual Factories
99-9999 Excursion (DRBMRBITRPTR) NotificationDocumentation in SPEED ndash Policies and Procedures
99-9999 C4 amp FC-PGA VF Material and Disposition Review Board Procedure
Departmentally controlled procedures for yield management Departmentally controlled procedures for FACRs
DOCUMENT NUMBER 99-9999 PAGE 48 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 104 Abbreviations
ADC Arizona Distribution Center
AR Action Request
ltBusiness Unitgt
ltBusiness Unitgt
ATPO Assembly Test Process Orders
BKM Best known method (work instruction)
BOM Bill of materials
BPS Basic product specifications
CAT Chandler Assembly Test
CCB Change Control Board
CPU Central Processing Unit
CQIR Customer Quality Incident Report
DMIS Document Management Information Services
DRB Disposition Review Board
EACI External Administrative Customers Issue
EHS Environmental Health and Safety
ERSA Employee Relations Self-Assessment
FACR Functional Analysis Correlation Request
FPO Finish Process Order
HVM High-Volume Manufacturing
ITR Inspection Trouble Report (also known as Internal Trouble Report)
ISO International Organization for Standardization
LDC Local desktop control (work instruction)
MampTE Measurement and Test Equipment
MBP Management by Planning
MRB Material Review Board
MTS Module Target Specifications
MUM Monthly Update Meeting
OSET Online Summary of Electrical Test
PCCB Process Change Control Board
DOCUMENT NUMBER 99-9999 PAGE 49 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
PDRD Package Design Requirements Document
POR Plan of Record
PRD Product Requirements Document
PTR Process Trouble Report
PPV PC Platform Validation
QampR Quality and Reliability
RFC Response Flow Checklist
SLI Substrate Lot Identifier
SMS Site Materials and Services
SPC Statistical process control
SPEED System Product Engineering ECO Database
SSP Supplier Support Program
STC Simultaneous Technical Certification
TAP Technology Architecture Plan
TCCB Test Change Control Board
TEI Temporary Engineering Instruction
TMG Technology Manufacturing Group
TPS Technology Performance Specification
TTS Technology Target Specification
VDA Vendor Design Approval
VF Virtual factory
DOCUMENT NUMBER 99-9999 PAGE 14 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
533 Communicating the ltBusiness Unitgt quality management system to employees ltBusiness Unitgtrsquos quality policy vision mission and values as well as ltCompanygtrsquos mission and quality value are communicated throughout the organization by
bull Key personnel who are responsible for implementing ltBusiness Unitgtrsquos quality management system
bull Using various media including distribution of controlled documents the ltBusiness Unitgt newsletter bulletin board postings badge cards monthly update meetings (MUMs) quality-related training team briefings and the ltCompanygt intranet
54 Planning 541 Quality objectives
ltBusiness Unitgt management staff establishes measurable quality objectives and related requirements that are consistent with ltBusiness Unitgtrsquos quality policy and communicates them to relevant functions and levels within the organization using among other instruments
bull ltBusiness Unitgt Agenda The annual ltBusiness Unitgt Agenda lists objectives pertaining to the general quality system and continual improvement
bull Management by Planning (MBP) MBP objectives include objectives for increasing organizational effectiveness productivity and employee satisfaction
Other quality objectives include those for product and improving products and processes Together these quality objectives drive the quality management system planning process
542 Quality management system planning ltBusiness Unitgt management staff identifies and plans processes and resources required for the quality system and for achieving quality objectives Elements in the overall quality management system planning process include
bull Planning for the achievement of quality objectives and general quality system planning the results of which are manifested in ltBusiness Unitgtrsquos quality manual
bull Planning of product realization processes and product verification and validation activities
bull Design and development planning bull Planning of monitoring and measurement of products capability of processes
achievement of project objectives and customer satisfaction bull Planning for continual improvement
Quality planning also ensures that adequate and appropriate resources are identified and implemented throughout the organization
DOCUMENT NUMBER 99-9999 PAGE 15 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
The output of the quality management system planning process is documented in quality records Any changes that are introduced into the quality management system are conducted in a controlled manner in order to maintain the integrity of the system
55 Responsibility Authority and Communication 551 ltBusiness Unitgt quality management structure
ltBusiness Unitgt management staff is responsible for defining implementing and maintaining the ltBusiness Unitgt quality system This responsibility is delegated through the organization using structured lines of authority (see organizational chart) The structure
bull Integrates all activities that affect the quality of ltBusiness Unitgt processes and products into a single system
bull Facilitates reliable and continuous control over those activities bull Ensures that appropriate communication processes are established and that
communication takes place regarding the effectiveness of the quality management system
DOCUMENT NUMBER 99-9999 PAGE 16 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Important Departments identified in shaded boxes fall outside the scope of ltBusiness Unitgtrsquos ISO registration Departments connecting to the ltBusiness Unitgt organization using dashed lines are outside ltBusiness Unitgt but provide support functions
Finance
Director ltBusiness Unitgt
OrganizationalEffectiveness
Programs (OEP)
Assembly TechnologyArchitecture and
Pathfinding
Module Engineering Factory Operations
Roadmap andBusiness Process
Management (RBPM)
Platform Materialsand Enabling
Development (PMED)
Automation Non-CPU Packaging
Design ProcessDevelopment (DPD)
Human Resources Quality and Reliability(QampR)
Quality and ReliabilityEngineering Support
552 Deployment responsibilities of management ltBusiness Unitgt management staff acknowledges its responsibility for deploying ltBusiness Unitgtrsquos quality management system throughout the organization by
bull Defining and documenting ltBusiness Unitgtrsquos quality policy and quality objectives and ensuring that they are communicated and understood within the organization
bull Appointing a management representative with authority to ensure that the quality management system is effectively implemented and maintained
bull Establishing work roles and responsibilities bull Regularly reviewing the status and adequacy of ltBusiness Unitgtrsquos quality
management system bull Communicating to the organization the importance of meeting customer as well
as statutory and regulatory requirements
DOCUMENT NUMBER 99-9999 PAGE 17 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ltBusiness Unitgt management staff gives personnel performing quality functions sufficient responsibility and authority to
bull Identify and record problems relating to ltBusiness Unitgtrsquos deliverables bull Initiate action to prevent the occurrence of nonconformities relating to
ltBusiness Unitgtrsquos products processes and quality system bull Initiate recommend or provide solutions through designated channels bull Verify the implementation of solutions bull Control further processing delivery or installation of nonconforming product
until the deficiency or the unsatisfactory condition has been corrected
DOCUMENT NUMBER 99-9999 PAGE 18 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
553 Personnel responsible for quality implementation The responsibility authority and interrelationship of all personnel who manage perform and verify work are defined by procedures within the various departments and functional work groups in organizational charts and in Appendix 101 Key Organizational Responsibilities The responsibilities for the ltBusiness Unitgt Director and the ltBusiness Unitgt ISO Management Representative appear in the table below
This person is responsible and accountable for
ltBusiness Unitgt Director
bull Overall management of the business including ltBusiness Unitgtrsquos quality management system as defined in ltBusiness Unitgtrsquos quality manual
ltBusiness Unitgt ISO Management Representative
bull Reviewing ltBusiness Unitgtrsquos quality management system and reporting the findings to management staff
bull Maintaining the effectiveness of ltBusiness Unitgtrsquos quality management system by adapting it to fit changing circumstances
bull Ensuring that functional work groups are proactive when probable instances of nonconformity exist
bull Reporting to ltBusiness Unitgt management staff if resources are inadequate for maintaining an effective internal quality audit program
bull Maintaining contact with the Registering Authority bull Providing ltBusiness Unitgt management staff with
updates on the findings of quality audits and assessments and with progress reports on plans for corrective action that result from the findings of these audits and assessments
bull Ensuring the promotion of awareness of customer requirements throughout the organization
bull Performing the duties of a management representative as defined in ISO 90012000
56 Management Review 561 Frequency
ltBusiness Unitgt management staff periodically review the ltBusiness Unitgt quality management system to ensure its continuing suitability adequacy and effectiveness The reviews assess opportunities for improvement and the need to incorporate improvements in ltBusiness Unitgtrsquos quality management system including changing ltBusiness Unitgtrsquos quality policy and quality objectives The review occurs at least once a year but may occur more often based on the performance of the quality management system and business needs
DOCUMENT NUMBER 99-9999 PAGE 19 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
562 Review items Review items at any one meeting vary depending on importance frequency of meetings and whether the meetings are attended by ltBusiness Unitgt management staff or by another appropriate level of management ltBusiness Unitgt management staff use these meetings to address over the course of a year the following performance and improvement opportunities
bull Results of audits bull Customer feedback bull Process performance and product conformity bull Status of preventive and corrective action bull Follow-up actions from previous management reviews bull Planned changes that could affect the quality management system bull Recommendations for improvement
563 Review outcome The outcome of a review includes actions related to
bull Improvement of the effectiveness of the quality management system and its processes
bull Improvement of deliverables related to requirements bull Resource needs
Results of the reviews are recorded and required actions (ARs) are assigned to responsible parties for follow-up actions The status of ARs is tracked to ensure successful and timely completion
6 Resource Management ltBusiness Unitgt determines and provides the resources needed to
bull Implement and maintain the quality management system and continually improve its effectiveness
bull Enhance customer satisfaction
61 Assignment of Personnel Personnel performing work affecting ltBusiness Unitgt deliverables are deemed competent on the basis of their appropriate education skills experience and training Appropriate departments and functional work groups maintain records documenting employeesrsquo competencies
DOCUMENT NUMBER 99-9999 PAGE 20 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
62 Competence Awareness and Training 621 Commitment to training
ltBusiness Unitgt management staff is committed to employee training as a way of ensuring that personnel
bull Have the knowledge skills tools and techniques required to perform their jobs and initiate improvements and innovations
bull Understand the potential consequences of not following procedures bull Are aware of the relevance and importance of their activities and how they
contribute to the achievement of ltBusiness Unitgtrsquos quality objectives
This commitment to training extends to newly recruited personnel and personnel transferred to new assignments
622 Identifying competency needs and developing training schedules Each functional work group is responsible for
bull Determining the necessary competence for personnel performing work affecting deliverables by analyzing job requirements and an individualrsquos current qualifications and career development goals
bull Developing and regularly reviewing training plans and schedules bull Arranging training or taking other actions to satisfy competency needs of
personnel bull Ensuring that training or other actions continue to be appropriate throughout an
individualrsquos tenure in the work group
623 Technical training and evaluation A technical training group coordinates and facilitates the instruction of ltBusiness Unitgt personnel who require additional technical skills as required by ltBusiness Unitgt business and training needs Training may occur on the job in a formal classroom setting or off-site at a customerrsquos or supplierrsquos facility The training group regularly evaluates training activities to ensure that they are fulfilling the requirements of personnel and the needs of ltBusiness Unitgt
Individual functional groups also evaluate their training needs These needs may change because
bull An employee is reassigned promoted or assumes additional responsibilities bull A new employee is hired bull Customer requirements change bull A new structure system process or procedure is implemented bull A specific performance problem is identified
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IF PRINTED ndash REFERENCE COPY
624 Training records Personnel competency needs are documented in departmental andor individual employee training plans Qualified trainers and facilitators carry out the training Records of an individualrsquos training and qualifications (including copies of licenses and certifications as appropriate) are maintained
63 Infrastructure ltCompanygt provides the infrastructure ltBusiness Unitgt needs to achieve conformity to requirements for deliverables including
bull Buildings workspace and associated utilities bull Process equipment both hardware and software bull Supporting services such as transport facilities and information and communication
technology
Southwest Regional Site Materials and Services (SMS) provisions and maintains buildings workspace and associated utilities Specifically SMS
bull Installs qualifies operates and maintains process support facilities bull Monitors the performance of facilities support equipment associated with product
manufacturing bull Provides preventive and corrective maintenance of facilities support and monitoring
equipment
64 Work Environment ltBusiness Unitgt management staff with support from ltCompanygt Site Environmental Health and Safety (EHS) is committed to providing a suitable work environment
The following human factors affect the work environment
bull Creative work methodologies such as telecommuting bull Opportunities for professional and personal development through programs such as
ERSA (Employee Relations Self-Assessment) bull Opportunities for greater involvement within ltBusiness Unitgt and outside in the
community through programs such as ltCompanygtrsquos Itrsquos a Great Place to Work bull Ergonomics bull Workplace location bull Safety rules and guidance bull Use of protective equipment
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IF PRINTED ndash REFERENCE COPY
The following physical factors affect the work environment
bull Cleanliness bull Hazardous substances and situations bull Air flow temperature humidity and pollution bull Lighting bull Noise and vibration
7 Product Realization ltBusiness Unitgtrsquos manufacturing packaging technology development consists of five phases associated activities and ldquoRevrdquo (Revision) levels
bull Path Finding Assembly and test and silicon technology optimization begins during this phase Silicon and packaging technology roadmaps are synchronized and the strategic assembly technology direction is determined The Technology Architecture Plan (TAP) is published
bull Definition The packaging technology envelope is defined and aligned with business and product needs during this phase The product is formally added to the ltBusiness Unitgt roadmap and the product Package Design Requirements Document (PDRD) is initiated Among the controlled documents that are released are the Product Divisionrsquos Package Product Requirements Document (PRD) the initial Technology Target Specification (TTS) which defines the requirements for a package technology the initial design rules and the initial Technology Performance Specifications (TPSs)
bull Discovery The assembly and test process materials piece-parts and equipment are designed to satisfy the packaging technology envelope lead product requirements and design rules during this phase A Plan of Record (POR) baseline process is established
bull Development The baseline process is defined During this phase the focus is on manufacturing stability and capability and the analysis of data related to manufacturability yield and reliability as well as EHS (environmental health and safety) data related to equipment materials and waste streams Process specifications are written and change control is implemented
bull Deployment Revenue product begins to ship and the factory ramps to high-volume manufacturing during this phase which is normally defined as the period from Technical Certification to Factory Certification or High-Volume Manufacturing (HVM) Certification (When Simultaneous Technical Certification [STC] methodology is employed Technical Certification and HVM Certification occur simultaneously) Continual focus is on yield and manufacturability improvements The Development Manufacturing Line transfers the process to the production factory
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IF PRINTED ndash REFERENCE COPY
The following figure represents the five phases of ltBusiness Unitgtrsquos manufacturing packaging technology development that are described in the preceding paragraphs The figure also defines the scope of ltBusiness Unitgtrsquos ISO 90012000 certification The scope starts with the initial publication of the Technology Target Specification and ends with High-Volume Manufacturing Certification when the packaging process has been duplicated in the receiving factory and the factory assumes responsibility for running and sustaining the process
Path-Finding Definition Discovery Development Deployment
TechnologyTargetSpecification
High-VolumeManufacturing
Certification
TechnologyCertification
Plan ofRecordand
Non-CPU Scope of ISO Certification
71 Planning of Product Realization 711 Creating product-specific quality plans
ltBusiness Unitgt creates product-specific quality plans for product realization processes and for product verification and validation activities These plans are consistent with the other requirements of ltBusiness Unitgtrsquos quality management system
In creating product-specific quality plans ltBusiness Unitgt determines
bull Quality objectives and requirements for the deliverable bull The need to establish processes documents and provide resources specific to
the deliverable bull Required verification validation monitoring inspection and test activities
specific to the deliverable bull Product acceptance criteria bull Records needed to provide evidence that the realization processes and resulting
deliverable fulfill requirements
712 Quality plan documentation ltBusiness Unitgt documents its plans for realization processes and for verification and validation activities in product drawings and specifications material or process flow diagrams process flowcharts setup sheets verification and validation reports work orders lot travelers inspection and test procedures and similar documents that define the manner of production and specify the inspection and test programs for given products Collectively these documents comprise the product-specific quality plan
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IF PRINTED ndash REFERENCE COPY
72 Customer-Related Processes 721 Determination of requirements related to deliverables
ltBusiness Unitgt does not identify requirements initiated by external customers rather a corporate organization determines them in accordance with documented procedures The procedures ensure that the following items are determined
bull Requirements specified by the customer including requirements for delivery If customer requirements differ from standard ltCompanygt products a corporate mediator resolves the differences
bull Requirements and technologies not stated by the customer but necessary for specified use or application
bull Statutory and regulatory requirements related to the product bull Any additional requirements determined by corporate
These requirements are communicated to ltCompanygt divisions fabrication sites and subsequently ltBusiness Unitgt
Requirements may also be initiated by internal customers who want to have ltBusiness Unitgtrsquos processes applied to their design concepts Design concepts are systematically analyzed to identify customer requirements
722 Review of requirements related to deliverables ltBusiness Unitgt reviews requirements related to deliverables prior to the commitment to supply deliverables to customers The review process ensures that
bull Product and technology requirements are understood bull Requirements differing from those previously expressed are resolved bull Requirements are confirmed before acceptance bull ltBusiness Unitgt can meet the defined requirements
Review results and action items are maintained
Requirements for deliverables are defined in terms of frequency power die size device speed volumes delivery dates and other factors They are communicated to responsible departments and functional work groups within ltBusiness Unitgt using various methods including
bull Technology Target Specifications bull Module Target Specifications (MTSs) bull Design rules bull Technology Performance Specifications (TPSs) bull Equipment specifications bull Material specifications
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IF PRINTED ndash REFERENCE COPY
bull Package Design Requirements Documents (PDRDs) bull Bills of Materials (BOMs) bull Plan It bull Meeting minutes bull Scientific record books
When requirements for deliverables change ltBusiness Unitgt ensures that the relevant documents are amended and that relevant personnel are made aware of the changes
723 Customer communication ltBusiness Unitgt has implemented effective processes for communicating with its customers These customers may be other ltCompanygt organizations Communications include but are not limited to the following
bull Product information bull Inquiries bull Order handling bull Customer feedback
73 Design and Development 731 Design and development planning
ltBusiness Unitgt plans and controls design and development of its products Planning activities determine
bull Design and development stages bull Review verification and validation that are appropriate to each design and
development stage bull Responsibilities and authorities for design and development
ltBusiness Unitgt manages interfaces between different groups involved in design and development to ensure effective communication Planning output is updated as the design and development progresses
732 Design and development inputs ltBusiness Unitgt ensures that inputs relating to requirements for deliverables are determined and records maintained Inputs may include
bull Functional and performance requirements bull Applicable statutory and regulatory requirements bull Where applicable information derived from previous similar designs bull Other requirements essential for design and development
Qualified personnel review the requirements for adequacy and completeness and resolve any issues
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733 Design and development outputs ltBusiness Unitgt ensures that the outputs of design and development are in a format suitable to manufacturing and capable of verification against design and development input These outputs generally consist of
bull PDRDs bull Design rules bull iTech files bull Design library bull Vendor Design Approval (VDA) bull SPEED BOM specification bull Netlistpin map
The outputs of design and development (baseline) are approved prior to release to ensure that they
bull Meet input requirements for design and development bull Provide appropriate information for purchasing and production operations bull Contain or reference product acceptance criteria bull Specify the characteristics of the product that are essential for its safe and
proper use
734 Design and development review At suitable stages individuals involved with product design and development meet to
bull Evaluate the ability of the results of design and development to fulfill requirements
bull Identify any problems and propose necessary actions
Review results and action items are maintained
735 Design and development verification Design and development verification is the process by which individuals involved with design and development demonstrate that outputs have satisfied the design and development input requirements Verification provides a preliminary assessment of the packagersquos manufacturability
ltBusiness Unitgt has documented procedures that establish the points at which verification activities are performed Verification records and action items are maintained
736 Design and development validation Design and development validation is the process by which individuals involved with product design and development demonstrate that the resulting product is capable of fulfilling the requirements for the specified use or application
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IF PRINTED ndash REFERENCE COPY
ltBusiness Unitgt has documented procedures that establish when in the design and development process validation is performed Validation records and action items are maintained
737 Control of design and development changes Authorized ltBusiness Unitgt personnel identify document review and approve all design and development changes before implementation Records of the results of the change review and action items are maintained
74 Purchasing Purchases and services that impact the quality of products delivered to ltBusiness Unitgt customers are strictly controlled The type and extent of control applied to the supplier and the purchased product are dependent on the effect of the purchased product on subsequent product realization or the final product Controls are exercised by departments inside and outside ltBusiness Unitgt depending on the purchased product or service
741 Purchasing process ltBusiness Unitgt controls its purchasing processes to ensure that direct and indirect materials
bull Conform to requirements bull Reach manufacturing without interruption bull Are procured from approved suppliers
The responsible commodity management team evaluates and selects suppliers on the basis of their ability to meet ltBusiness Unitgtrsquos requirements including as applicable having a quality management system and meeting any stated product- or service-specific quality assurance requirements
The responsible commodity team performs subsequent reevaluations at prescribed intervals using methods including but not limited to those in the following list
bull A formal assessment process of the supplierrsquos capability to supply products andor services
bull Analysis of data in relation to key parameters for example delivery performance and material rejects
bull Feedback received bull Evaluation at the time of subcontract renewal
Evaluation records and action items arising from the evaluation are maintained
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IF PRINTED ndash REFERENCE COPY
742 Purchasing information ltBusiness Unitgt ensures that its purchasing documents are approved prior to submitting them to the supplier During the approval process information relating to the particular purchase is checked for accuracy and adequacy of the specified requirements Purchasing information may include
bull Drawings bull Specifications bull References to part numbers and descriptions bull Requirements for approval of product procedures processes and equipment bull Requirements for qualification of personnel bull Verification arrangements at the supplierrsquos premises and method of product
release bull Supplier quality management system requirements
ltBusiness Unitgt maintains records of all its purchasing documents
743 Verification of purchased product ltBusiness Unitgt has established and implemented inspection and other activities necessary for ensuring that purchased product meets specified purchase requirements
When the applicable contract with the supplier allows ltBusiness Unitgtrsquos representatives may audit the supplierrsquos premises Also when specified under contract and allowable under the contract with ltBusiness Unitgtrsquos suppliers ltBusiness Unitgtrsquos customers or their representatives will be afforded the opportunity to visit the supplierrsquos premises to perform verification
75 Production Provision 751 Control of production operations
ltBusiness Unitgt plans and carries out production operations under controlled conditions Controlled conditions include as applicable
bull Availability of information that describes the characteristics of the product bull Availability of work instructions at points of use bull Use of suitable equipment bull Availability and use of measuring and monitoring devices bull Implementation of monitoring and measurement activities bull Implementation of release delivery and any applicable post-delivery activities
7511 Control of processes and equipment The processes and equipment used to produce new package technology are initially qualified under controlled conditions Platform managers define the transfer requirements for high-volume manufacturing
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IF PRINTED ndash REFERENCE COPY
The methods used to qualify equipment purchased to support increasing product demand are described in procurement specifications andor contracts Additional equipment characterization requirements are defined in Change Control Board (CCB) documents
7512 Process sequence and recipes The procedures and recipes for each process step are documented in controlled documents which typically include the following
bull Individual process operating specifications bull Bills of materials (BOMs) bull Basic product specifications (BPSs) bull Special customer specifications (S-specs) bull Online Summary of Electrical Test (OSET)
The correct production sequences are controlled and planned using WorkStream Information contained in WorkStream includes the product routes operation numbers processing data and other information necessary to support the manufacturing process The progress of a product or group of products through a production route is controlled and monitored in WorkStream WorkStream is accessible using computer terminals located throughout the factory
7513 Process change controlprocess improvement Changes to continually improve qualified processes testing equipment or indirect and direct materials are documented and controlled by the appropriate CCB To maintain the integrity of the process ltBusiness Unitgt verifies the resulting output to ensure that the instituted change has the desired effect
7514 Statistical process control Where appropriate statistical process control (SPC) is used on key process parameters and quality characteristics Response flow checklists (RFCs) to correct out-of-control conditions are used where appropriate The details of the SPC system and other monitors are documented in individual process specifications
752 Validation of processes for production Validation of processes for production demonstrates the ability of processes to achieve planned results At appropriate intervals in the realization process ltBusiness Unitgt validates processes where
bull Subsequent monitoring or measurement cannot verify the resulting output bull Deficiencies in the product may become apparent only after the product is in
use
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IF PRINTED ndash REFERENCE COPY
ltBusiness Unitgt validation arrangements of these processes include as applicable
bull Defined criteria for review and approval of the processes bull Approval of equipment and qualification of personnel bull Use of specific methods and procedures bull Records requirements bull Revalidation
753 Identification and traceability ltBusiness Unitgt identifies where appropriate the product by suitable means throughout product realization and it identifies the product status with respect to monitoring and measurement requirements as described below
7531 Identification and traceability control ltBusiness Unitgt maintains product identification and traceability throughout product realization using a combination of the following methods
bull Physical segregation bull Fab lot number bull Lot travelers (Assembly Test Process Orders [ATPOs] or Finish Process
Orders [FPOs]) bull WorkStream routes bull Product package marking bull Substrate Lot Identifiers (SLIs)
The automated shop floor control system WorkStream controls product routing and traceability WorkStream routes are programmed to prevent product from being moved to a future operation until all processing and data collection at the current operation are complete This control process applies to production lots nonstandard flow products which are processed using specialized routes and die sales which are normal product processed through a partial assembly route in accordance with customer request WorkStream can be used to trace lots currently in the factory to a specific location or operation in the factory Records pertaining to lot processing (ATPOFPO) are retained
Production lots are physically segregated from each other through the use of approved carts A lot is carried on a designated cart (or carts) and the cart carries only one lot to maintain traceability and lot integrity
7532 Monitoring and measurement status Lot travelers (ATPOs and FPOs) and WorkStream are used to indicate the status of product within the overall process flow Manufacturing personnel record the measurement and monitoring status of each lot on the appropriate traveler and enter the data into WorkStream
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Product that has been inspected and has passed the defined quality criteria is moved to the next operation Rejected product is physically separated from acceptable product whenever possible If physical separation is not yet possible the rejected product is clearly identified as reject product and disposed of according to the governing procedure Product that has been placed on hold for production-related problems is identified as ldquoon holdrdquo and cannot be processed further until its disposition is determined
754 Customer property ltBusiness Unitgt identifies verifies and protects property and other assets owned by customers and other interested parties while the property is under its control Such property may be provided for use or incorporation into an ltBusiness Unitgt deliverable
Property that is lost damaged or does not meet specification is reported to the customer and records are maintained
755 Preservation of product ltBusiness Unitgt has processes that preserve conformity of product and constituent product parts during internal processing and delivery to the intended destination ltBusiness Unitgt personnel are responsible for handling product inside the factory and for delivery to the Arizona Distribution Center (ADC) ADC is responsible for packaging and handling of finished product
Southwest Regional Site Materials and Services monitors direct materials from point of receipt through storage until it is issued to ltBusiness Unitgt manufacturing Supplier packaging is maintained as long as possible to ensure proper handling and storage Perishable material is coded with expiration dates Indirect materials are coded with part numbers and revision levels to ensure that correct revision level materials are being used in manufacturing
ltBusiness Unitgt product is assembled under appropriate environmental control to prevent contamination deterioration and damage from electrostatic discharge Use of automated process equipment and associated carriers minimizes the potential for damage due to material handling
ltBusiness Unitgt packaging and shipping standards conform to corporate drawing specifications Packaging supplies are procured through corporate-contracted suppliers
76 Control of Monitoring and Measuring Devices 761 Introduction
ltBusiness Unitgtrsquos processes ensure that monitoring and measurement activities are carried out in a manner that is consistent with monitoring and measurement requirements
ltBusiness Unitgt controls calibrates and maintains monitoring and measuring devices needed to provide evidence of conformity of product to determined
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IF PRINTED ndash REFERENCE COPY
requirements Manufacturing and support organizations deliver to the Site Calibration Standards Lab measuring equipment that either needs adjustment or is due for calibration on or before the calibration due date Every organization that comes into contact with measuring equipment has procedures to protect the equipment from damage and deterioration during handling maintenance and storage
Monitoring and measuring devices subject to calibration include but are not limited to
bull Measurement and test equipment (MampTE) bull Analytical in-process inspection equipment bull Final test equipment bull Computer software used in the monitoring and measurement of specified
requirements
ltBusiness Unitgt preventive maintenance and calibration procedures also apply to monitoring and measuring devices used by suppliers in the Supplier Support Program (SSP) and by other contractors who actively support the factory
762 Calibration safeguards identification status and records ltBusiness Unitgt safeguards measuring equipment from adjustments that would invalidate measurement results Measuring equipment subject to calibration control is uniquely identified Calibration frequency is documented and controlled by the Calibration Scheduling System or other appropriate system Records and results of calibration and maintenance performed on each piece of equipment are maintained as specified by the supporting group and factory requirements Calibration status appears on a sticker or label affixed to the equipment or in a readily accessible database or record
763 Calibration methods When performing calibration qualified ltBusiness Unitgt personnel use procedures that identify the measurements to be made the accuracies required and the calibration settings The measuring equipment used is capable of the precision and accuracy requirements and the uncertainty of each measurement within specified limits
Measuring equipment is calibrated or verified at specified intervals or prior to use as applicable against measurement standards traceable to international or national measurement standards Where no such standards exist the basis used for calibration or verification is recorded
764 Corrective action ltBusiness Unitgt initiates appropriate action if measuring equipment is found to be out of tolerance or in an overdue condition Appropriate action may include but is not limited to frequency validity and product risk reviews as described below Records of the results of action taken are maintained and reviewed
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7641 Out-of-tolerance equipment for userowner and calibrating departments When measuring equipment is found in an out-of-tolerance condition the using department is notified The notification includes but is not be limited to all associated measurement data Departments notified of an out-of-tolerance device evaluate the impact and possible acceptance of nonconforming product or services by performing a Disposition Review Board (DRB) The Quality Systems Engineer generates the DRB in SPEED
Important No DRB is required if an out-of-tolerance condition occurs during initial (first) equipment calibration performed by the Site Calibration Standards Lab
7642 Overdue equipment for userowner and calibrating departments When measuring equipment is found in an overdue condition the using department is notified The notification includes but is not limited to all associated scheduling data Departments notified of an overdue device evaluate the impact by performing a Process Trouble Report (PTR) The Quality Systems Engineer generates the PTR in SPEED
8 Measurement Analysis and Improvement 81 Planning Monitoring Measurement and Improvement Activities
ltBusiness Unitgt plans and implements the monitoring measurement analysis and improvement processes needed to
bull Demonstrate conformity of processes and product bull Ensure conformity of the quality management system bull Continually improve the effectiveness of the quality management system
ltBusiness Unitgt establishes the applicable methods including statistical techniques and the specific equipment used for measuring processes and products
DOCUMENT NUMBER 99-9999 PAGE 34 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
82 Monitoring and Measurement 821 Customer satisfaction
ltBusiness Unitgt gathers analyzes and monitors information relating to customer perception of ltBusiness Unitgtrsquos performance ltBusiness Unitgt uses the sources of customer satisfaction information to determine if the organization is meeting the needs and expectations of ltBusiness Unitgtrsquos customers Results are reported to the ltBusiness Unitgt management staff as part of the management review process and records and action items are maintained
822 Internal and external audits ltBusiness Unitgt conducts internal audits at planned intervals in all areas of the organization where the quality of deliverables to the customer is affected ltBusiness Unitgt also facilitates second-party audits from Corporate Quality Assessment and third-party audits from the Registering Authority These audits
bull Verify compliance of the quality management system to product realization plans the requirements of ISO 90012000 and internal specifications as appropriate and the quality management system requirements established by ltBusiness Unitgt
bull Determine whether the quality management system has been effectively implemented and maintained
bull Help drive continual improvement throughout ltBusiness Unitgt
8221 Quality audit implementation Quality system audits are the defined responsibility of the Quality Systems Department Audits are
bull Carried out annually or as needed in line with documented procedures and responsibilities Audit frequency is based on business needs andor maturity system
bull Performed in a manner that ensures objectivity and impartiality of the audit process Auditors do not audit their own work
bull Defined planned and scheduled on the basis of the status and importance of the activities and areas to be audited as well as on the results of previous audits
In addition to internal audits the manufacturing floor performs self-audits annually or as needed
8222 Audit results follow-up and records The results of audits are formally recorded along with timely correctivepreventive action and the time frame agreed on by personnel having responsibility in the areas audited The effectiveness of the correctiveprevention action is reviewed as needed with personnel independent from the audited areas either during a subsequently scheduled audit or randomly
DOCUMENT NUMBER 99-9999 PAGE 35 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
The status and effectiveness of corrective and preventive actions as well as audit results and trends are assessed and reviewed as part of the management review process
8223 Continual improvement Audit and assessment results are analyzed to identify root causes of problems Organization-wide issues are identified and presented to management The approach ensures the continual improvement of the quality management system while it mitigates the recurrence of problems and nonconformities
823 Monitoring and measurement of processes At pertinent stages of the realization process ltBusiness Unitgt monitors and where applicable measures the performance of its processes Records and action items are maintained
Measures of process performance that may be incorporated into various realization processes include the following indicators
bull Capability bull Cost allocation and reduction bull Cycle time or throughput bull Measurable aspects of dependability bull Yield bull Effectiveness and efficiency of people bull Reaction time bull Utilization of technologies bull Waste reduction
824 Monitoring and measurement of deliverables
At pertinent stages of the realization process ltBusiness Unitgt monitors and where applicable measures product characteristics Verification (inspection) records and the test history of each production lot are maintained in WorkStream Records are also maintained as specified by the relevant documentation including the name of the person authorizing release of the deliverable
83 Control of Nonconforming Product ltBusiness Unitgt ensures that nonconforming product is identified and controlled to prevent its unintended use or delivery Nonconforming data are collected and analyzed and records and action items are maintained
831 Disposition Review Board A DRB is convened to confirm that questionable product is normal or indistinguishable from normal and to determine the disposition of such product A
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IF PRINTED ndash REFERENCE COPY
DRB is required when routine dispositioning procedures do not specify the appropriate disposition
832 Material Review Board A Material Review Board (MRB) is convened to evaluate the shipment of nonconforming product Nonconforming product is shipped only with the consent of a Quality and Reliability (QampR) engineer the customer andor Product Division
84 Analysis of Data ltBusiness Unitgt identifies collects and analyzes appropriate data to
bull Demonstrate the effectiveness of the quality management system bull Evaluate improvement and performance opportunities
85 Improvement 851 Continual improvement
ltBusiness Unitgt plans and manages the processes necessary for the continual improvement of its quality management system
852 Corrective and preventive actions ltBusiness Unitgt documents and follows processes that review nonconforming product and evaluates the need for correction and preventive actions The results of corrective and preventive actions taken are recorded and reviewed
Examples of ltBusiness Unitgt processes that may initiate corrective and preventive actions are
bull Management review of quality systems bull Internal and external audits and self-audits bull Incoming material quality control inspections bull Dispositioning of nonconforming product including DRBs and MRBs bull Yield review and low-yield analysis bull Customer feedback including Functional Analysis Correlation Requests
(FACRs) bull External Administrative Customers Issues (EACIs) bull Customer Quality Incident Report (CQIR)
853 Customer feedback system ltBusiness Unitgt sometimes receives feedback from ltCompanygtrsquos customers (through the ltCompanygt Quality Support Center) in the form of FACRs and EACIs ltCompanygtrsquos Customer Quality Engineers may raise awareness of certain high-impact issues by generating a CQIR
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IF PRINTED ndash REFERENCE COPY
854 Corrective action tracking The coordinatorowner for each process that is part of the formal corrective-preventive action system is responsible for tracking corrective and preventive actions
855 Correctivepreventive action implementation Implementation of corrective and preventive actions is prioritized as necessary based on factory requirements and customer expectations Corrective and preventive actions that require process changes are reviewed and approved for implementation by the appropriate Process Change Control Board (PCCB) The results of actions taken are recorded
856 Correctivepreventive action escalation Any issues identified within the formal correctivepreventive action system that require escalation due to priority risk or resourcing may be escalated using any of the following people or systems
bull Platform manager bull Department manager bull Manufacturing shift manager bull Quality and Reliability Manager bull ISO Management Representative bull Management review process bull Other communication forums as appropriate
9 Revision History
Rev Date Description Initiator
08 101298 Renew spec without content changes ltNamegt
09 2599 Complete rewrite reformat to comply with governing spec 7-section formatting
ltNamegt
10 4299 CN ndash To comply with ISO audit finding in development of a more robust and closed loop system for dealing with out-of-tolerance and overdue measurement and test equipment that require calibration from the site(s) Standard Calibration Lab
ltNamegt
11 52699 CN ndash Clarify when a DRB should not occur ltNamegt
12 021400 CN ndash Rewrite ltNamegt
13 101300 Complete rewrite using new template to comply with ISO 90012000
ltNamegt
DOCUMENT NUMBER 99-9999 PAGE 38 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 101 Key Organizational Responsibilities
The responsibility authority and interrelationship of all personnel who manage perform and verify work are defined in organizational charts by procedures within the various organizations focus areas and functional work groups and in the following matrix
Important
bull Refer to 553 for a description of the responsibilities assigned to the ltBusiness Unitgt Director and the ltBusiness Unitgt ISO Management Representative
bull Organizations and focus areas in rows bordered by dashed lines are outside ltBusiness Unitgt but provide specified support functions
Organization Focus Areas
Roadmap and Business Process Management (RBPM)
bull Product and Technology Integration bull CPU Packaging and Enabling Roadmaps bull Technology Assessments and Communications bull Package Technology Management and Capability Roadmaps
Design Process Development (DPD)
bull Design Tool Development bull ThermalMechanical Tools and Analysis bull Electrical Modeling and Analysis bull Mechanical Design and Integration bull Package Design and Integration bull Design Processes
Platform Materials and Enabling Development (PMED)
bull Platform Integration bull Materials bull Enabling bull Substrate Assembly Subcontractors
Module Engineering bull Process Engineering bull Process Change Control Board
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IF PRINTED ndash REFERENCE COPY
Organization Focus Areas
Automation bull Equipment Integration bull Engineering Analysis bull Shop Floor Control bull Infrastructure bull Planning and Logistics Group (PLG) bull Test Automation bull Change Requests bull Change Control Board bull MDT bull Operations
Factory Operations bull Manufacturing bull Manufacturing Systems bull Industrial Engineering bull Build Logistics
Organizational Effectiveness Programs
bull Organizational Development bull Salaried Non-ExemptExemptFirst Line Management (FLM)
Development bull Mentoring bull Embedded Staffing and Sourcing bull Statistical Applications bull Factory Support bull Peer Training Systems bull Business Practices bull Safety bull Employee Relations Self-Assessment (ERSA) bull Quality Systems Audit bull Document Management Information Services bull Learning Technologies Integration and Validation
Quality and Reliability (QampR)
bull Platform and Enabling Quality and Reliability Engineering (QRE)
bull Materials Analysis bull Failure Analysis bull Fault Isolation bull Product QRE bull Customer and Sustaining Engineering
Quality and Reliability Engineering Support
bull Product reliability stress bull Preventive maintenance and calibration of equipment and
tools
DOCUMENT NUMBER 99-9999 PAGE 40 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Organization Focus Areas
Product Engineering
bull Product sample and early revenue requirements management bull Primary interface to Product Division bull Division to Virtual Factory coordination bull Product silicon test software (Test Change Control Board
Component test Burn-in PC Platform Validation) Southwest Regional Site Materials and Services (SMS)
bull Process support facilities bull Facilities support equipment bull Preventive and corrective maintenance of facilities support
and monitoring equipment
DOCUMENT NUMBER 99-9999 PAGE 41 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 102 ISO 90012000ltBusiness Unitgt Quality Manual Matrix
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
12 Application 421 551 7
4 Quality management system 1 41 General requirements 1 42 Documentation requirements 43 421 General 43 422 Quality manual 43 44
423 Control of documents 432 44 45 46
424 Control of quality records 3 433 444 45 46 563 61 624 711 722 734 735 736 737 741 742 752 762 764 82 852 855
5 Management responsibility 5 51 Management commitment 51 553 56 6 101
52 Customer focus 52 72
53 Quality policy 53 552 561
54 Planning 54 541 Quality objectives 541 542
542 Quality management system planning 46 542 6 71 731 81 851
55 Responsibility authority and communication 55 551 Responsibility and authority 531 541 551 552 553 56
101 552 Management representative 553 553 Internal communication 533 553 62 101 56 Management review 56 561 General 443 542 561 562 Review input 562 821 8222 852 856
lowastlowastlowastlowast Boldface = Strong relationship between the ltBusiness Unitgt Quality Manual and the ISO 90012000 clause
DOCUMENT NUMBER 99-9999 PAGE 42 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
563 Review output 563 46
6 Resource management 6 61 Provision of resources 51 6 62 Human resources 61 62
621 General 51 61 62
622 Competence awareness and training 46 62
63 Infrastructure 63 64 Work environment 64 7 Product realization 7 71 Planning of product realization 542 46 6 71 722 733 735
736 81
72 Customer-related processes 72 721 Determination of requirements related to
the product
52 721
722 Review of requirements related to the product
46 722
723 Customer communication 723 853
73 Design and development 73 731 Design and development planning 542 731 732 Design and development inputs 46 732 733 Design and development outputs 733 75
734 Design and development review 46 734
735 Design and development verification 46 735 736 Design and development validation 46 736 737 Control of design and development
changes
46 737
74 Purchasing 74 741 Purchasing process 46 741 84
742 Purchasing information 46 742 743 Verification of purchased product 743 75 Production and service provision 75
DOCUMENT NUMBER 99-9999 PAGE 43 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
751 Control of production and service provision
751
752 Validation of processes for production and service provision
46 623 752
753 Identification and traceability 46 753 83
754 Customer property 754 755 Preservation of product 755 76 Control of monitoring and measuring devices 46 721 76 83
8 Measurement analysis and improvement 8 81 General 542 71 81 82
82 Monitoring and measurement 82 821 Customer satisfaction 562 821 853
822 Internal audit 46 562 822 84 851
823 Monitoring and measurement of processes
46 823 84
824 Monitoring and measurement of product 46 824 83 84 83 Control of nonconforming product 83 84
84 Analysis of data 562 741 821 8223 823 824 83 84
85 Improvement 85 851 Continual improvement 531 54 56 8223 84 851
852
852 Corrective action 46 764 85
853 Preventive action 46 85
DOCUMENT NUMBER 99-9999 PAGE 44 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 103 ltBusiness Unitgt Quality ManualQuality Management System Documentation
Matrix The table below lists the sections by number and title of the ltBusiness Unitgt Quality Manual along with the applicable quality management system documentation associated with the quality manual (QM) sections
Sec QM Section Title Quality Management System Documentation
1 Purpose
2 Scope
3 Applicable Documents
4 General 41 Definitions 99-9999 ltBusiness Unitgt Quality Manual 42 ltBusiness Unitgt
Profile NA
43 Quality Management System Documentation
99-9999 ltBusiness Unitgt Quality Manual 99-9999 Departmental Document Control Policies and
Procedures 44 Quality Manual 99-9999 ltBusiness Unitgt Quality Manual
99-9999 Distribution of Controlled Documents 99-9999 DMIS ldquoltCompanygt Confidentialrdquo Requirements
45 Control of Documents
99-9999 Document Management Information Services Governing Spec for 99-XXXX SECC Documents
99-9999 Document Management Information Services Policies and Procedures for ltBusiness Unitgt Series Specifications
99-9999 Departmental Document Control Policies and Procedures
99-9999 Distribution of Controlled Documents 99-9999 DMIS ldquoltCompanygt Confidentialrdquo Requirements
46 Control of Quality Records
99-9999 Virtual Factory Quality Records Retention PoliciesProcedures
5 Management Responsibility 51 Management
Commitment 99-9999 Departmental Document Control Policies and
Procedures 52 Customer Focus 53 Quality Policy 99-9999 ltBusiness Unitgt Quality Manual 54 Planning
DOCUMENT NUMBER 99-9999 PAGE 45 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
55 Responsibility Authority and Communication
99-9999 ltBusiness Unitgt Quality Manual
56 Management Review 99-9999 ltBusiness Unitgt Management Review Policy and Procedure
6 Resource Management 61 Assignment of
Personnel
62 Competence Awareness and Training
99-9999 Training Guidelines and Procedures for ltBusiness Unitgt
New Hire Orientation Documentation 63 Infrastructure 64 Work Environment ltBusiness Unitgt Manufacturing Safety Handbook
Office Safety Handbook
7 Product Realization 71 Planning of Product
Realization
72 Customer-Related Processes
99-9999 Change Management Specification Plan It Manual
73 Design and Development
99-9999 AssemblyTest CCB Policies and Procedures 99-9999 Change Management Specification 99-9999 DPD Department Operations Process 99-9999 Software Development Process 99-9999 Product Design Integration Process 99-9999 Enabling Design Process 99-9999 Technology Design Integration Process 99-9999 Design Validation Process 99-9999 Product Package Design Requirements Document
(PDRD) Process Applicable design rules Applicable library standards
74 Purchasing ltBusiness Unitgt Materials Desktop Procedures
DOCUMENT NUMBER 99-9999 PAGE 46 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
75 Production Provision 99-9999 Procurement specification for (Commodity) Materials 99-9999 ltBusiness Unitgt ESD Requirements 99-9999 AssemblyTest CCB Policies and Procedures 99-9999 Traceability and Bottomside Marking Requirements 99-9999 Standard Lot Numbering Specification 99-9999 Virtual Factory Quality Records Retention
PoliciesProcedures 99-9999 Chandler AZ Site Environmental Controls
Specification 99-9999 Unit Integrity Reject Management Specification 99-9999 C4OLGA Traceability Requirements 99-9999 WorkStream Policies and Procedures for C4 OLGA and
FC-PGA 99-9999 C4FC-PGA Class 10000 Cleanroom Protocol Guideline 99-9999 C4FC-PGA Class 100000 Cleanroom Protocol
Guideline 99-9999 OLGA1 OLGA2 INT2 FC-PGA VF and MCM On-
HoldOff-Hold System Procedure 99-9999 Pack Procedure Applicable process operating and other specifications AzLO Desktop Operating Procedures Handling and storage procedures documented in individual specifications Online Summary of Electrical Test (OSET) Product build kits
76 Control of Monitoring and Measuring Devices
99-9999 Arizona Standards Lab Calibration Procedures 99-9999 Measuring Equipment and Calibration Policy 99-9999 Virtual Factory AssemblyTest Manufacturing
Preventive Maintenance and Calibration Spec Individual manufacturing equipment specifications
8 Measurement Analysis and Improvement 81 Planning Monitoring
Measurement and Improvement Activities
DOCUMENT NUMBER 99-9999 PAGE 47 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
82 Monitoring and Measurement
99-9999 Procurement specification for (Commodity) Materials 99-9999 ATMO Spec Template for 08 Series Specs 99-9999 AT Internal Audit Policies amp Procedures for Virtual
Factories 99-9999 AT Self Audit Policies amp Procedures for Virtual
Factories 99-9999 ltBusiness UnitgtATM Quality Audit Corrective Action
Tracking Procedure using Speed 99-9999 FC-PGAINT2 and OLGA VF Inspection Trouble Report
(ITR) Procedures 99-9999 C4 amp FC-PGA VF Material and Disposition Review
Board Procedure 99-9999 Final Visual Inspection Procedure 99-9999 FC-PGAINT2 and OLGA Virtual Factory Final QA
Minimum Lot Acceptance Inspections Requirements and Procedure
99-9999 Quality System Auditing Policy 83 Control of
Nonconforming Product
99-9999 Material and Disposition Review Board procedure 99-9999 Unit IntegrityReject Management Specification 99-9999 OLGA1 and FC-PGA VF Process Trouble Report System 99-9999 Yield Issue Procedures and Guidelines 99-9999 OLGA1 OLGA2 INT2 FC-PGA VF and MCM On-
HoldOff-Hold System Procedure 99-9999 C4 amp FCPGA VF Material and Disposition Review
Board Procedure 84 Analysis of Data 85 Improvement 99-9999 AssemblyTest CCB Policies and Procedures
99-9999 AT Internal Audit Policies amp Procedures for Virtual Factories
99-9999 Excursion (DRBMRBITRPTR) NotificationDocumentation in SPEED ndash Policies and Procedures
99-9999 C4 amp FC-PGA VF Material and Disposition Review Board Procedure
Departmentally controlled procedures for yield management Departmentally controlled procedures for FACRs
DOCUMENT NUMBER 99-9999 PAGE 48 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 104 Abbreviations
ADC Arizona Distribution Center
AR Action Request
ltBusiness Unitgt
ltBusiness Unitgt
ATPO Assembly Test Process Orders
BKM Best known method (work instruction)
BOM Bill of materials
BPS Basic product specifications
CAT Chandler Assembly Test
CCB Change Control Board
CPU Central Processing Unit
CQIR Customer Quality Incident Report
DMIS Document Management Information Services
DRB Disposition Review Board
EACI External Administrative Customers Issue
EHS Environmental Health and Safety
ERSA Employee Relations Self-Assessment
FACR Functional Analysis Correlation Request
FPO Finish Process Order
HVM High-Volume Manufacturing
ITR Inspection Trouble Report (also known as Internal Trouble Report)
ISO International Organization for Standardization
LDC Local desktop control (work instruction)
MampTE Measurement and Test Equipment
MBP Management by Planning
MRB Material Review Board
MTS Module Target Specifications
MUM Monthly Update Meeting
OSET Online Summary of Electrical Test
PCCB Process Change Control Board
DOCUMENT NUMBER 99-9999 PAGE 49 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
PDRD Package Design Requirements Document
POR Plan of Record
PRD Product Requirements Document
PTR Process Trouble Report
PPV PC Platform Validation
QampR Quality and Reliability
RFC Response Flow Checklist
SLI Substrate Lot Identifier
SMS Site Materials and Services
SPC Statistical process control
SPEED System Product Engineering ECO Database
SSP Supplier Support Program
STC Simultaneous Technical Certification
TAP Technology Architecture Plan
TCCB Test Change Control Board
TEI Temporary Engineering Instruction
TMG Technology Manufacturing Group
TPS Technology Performance Specification
TTS Technology Target Specification
VDA Vendor Design Approval
VF Virtual factory
DOCUMENT NUMBER 99-9999 PAGE 15 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
The output of the quality management system planning process is documented in quality records Any changes that are introduced into the quality management system are conducted in a controlled manner in order to maintain the integrity of the system
55 Responsibility Authority and Communication 551 ltBusiness Unitgt quality management structure
ltBusiness Unitgt management staff is responsible for defining implementing and maintaining the ltBusiness Unitgt quality system This responsibility is delegated through the organization using structured lines of authority (see organizational chart) The structure
bull Integrates all activities that affect the quality of ltBusiness Unitgt processes and products into a single system
bull Facilitates reliable and continuous control over those activities bull Ensures that appropriate communication processes are established and that
communication takes place regarding the effectiveness of the quality management system
DOCUMENT NUMBER 99-9999 PAGE 16 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Important Departments identified in shaded boxes fall outside the scope of ltBusiness Unitgtrsquos ISO registration Departments connecting to the ltBusiness Unitgt organization using dashed lines are outside ltBusiness Unitgt but provide support functions
Finance
Director ltBusiness Unitgt
OrganizationalEffectiveness
Programs (OEP)
Assembly TechnologyArchitecture and
Pathfinding
Module Engineering Factory Operations
Roadmap andBusiness Process
Management (RBPM)
Platform Materialsand Enabling
Development (PMED)
Automation Non-CPU Packaging
Design ProcessDevelopment (DPD)
Human Resources Quality and Reliability(QampR)
Quality and ReliabilityEngineering Support
552 Deployment responsibilities of management ltBusiness Unitgt management staff acknowledges its responsibility for deploying ltBusiness Unitgtrsquos quality management system throughout the organization by
bull Defining and documenting ltBusiness Unitgtrsquos quality policy and quality objectives and ensuring that they are communicated and understood within the organization
bull Appointing a management representative with authority to ensure that the quality management system is effectively implemented and maintained
bull Establishing work roles and responsibilities bull Regularly reviewing the status and adequacy of ltBusiness Unitgtrsquos quality
management system bull Communicating to the organization the importance of meeting customer as well
as statutory and regulatory requirements
DOCUMENT NUMBER 99-9999 PAGE 17 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ltBusiness Unitgt management staff gives personnel performing quality functions sufficient responsibility and authority to
bull Identify and record problems relating to ltBusiness Unitgtrsquos deliverables bull Initiate action to prevent the occurrence of nonconformities relating to
ltBusiness Unitgtrsquos products processes and quality system bull Initiate recommend or provide solutions through designated channels bull Verify the implementation of solutions bull Control further processing delivery or installation of nonconforming product
until the deficiency or the unsatisfactory condition has been corrected
DOCUMENT NUMBER 99-9999 PAGE 18 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
553 Personnel responsible for quality implementation The responsibility authority and interrelationship of all personnel who manage perform and verify work are defined by procedures within the various departments and functional work groups in organizational charts and in Appendix 101 Key Organizational Responsibilities The responsibilities for the ltBusiness Unitgt Director and the ltBusiness Unitgt ISO Management Representative appear in the table below
This person is responsible and accountable for
ltBusiness Unitgt Director
bull Overall management of the business including ltBusiness Unitgtrsquos quality management system as defined in ltBusiness Unitgtrsquos quality manual
ltBusiness Unitgt ISO Management Representative
bull Reviewing ltBusiness Unitgtrsquos quality management system and reporting the findings to management staff
bull Maintaining the effectiveness of ltBusiness Unitgtrsquos quality management system by adapting it to fit changing circumstances
bull Ensuring that functional work groups are proactive when probable instances of nonconformity exist
bull Reporting to ltBusiness Unitgt management staff if resources are inadequate for maintaining an effective internal quality audit program
bull Maintaining contact with the Registering Authority bull Providing ltBusiness Unitgt management staff with
updates on the findings of quality audits and assessments and with progress reports on plans for corrective action that result from the findings of these audits and assessments
bull Ensuring the promotion of awareness of customer requirements throughout the organization
bull Performing the duties of a management representative as defined in ISO 90012000
56 Management Review 561 Frequency
ltBusiness Unitgt management staff periodically review the ltBusiness Unitgt quality management system to ensure its continuing suitability adequacy and effectiveness The reviews assess opportunities for improvement and the need to incorporate improvements in ltBusiness Unitgtrsquos quality management system including changing ltBusiness Unitgtrsquos quality policy and quality objectives The review occurs at least once a year but may occur more often based on the performance of the quality management system and business needs
DOCUMENT NUMBER 99-9999 PAGE 19 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
562 Review items Review items at any one meeting vary depending on importance frequency of meetings and whether the meetings are attended by ltBusiness Unitgt management staff or by another appropriate level of management ltBusiness Unitgt management staff use these meetings to address over the course of a year the following performance and improvement opportunities
bull Results of audits bull Customer feedback bull Process performance and product conformity bull Status of preventive and corrective action bull Follow-up actions from previous management reviews bull Planned changes that could affect the quality management system bull Recommendations for improvement
563 Review outcome The outcome of a review includes actions related to
bull Improvement of the effectiveness of the quality management system and its processes
bull Improvement of deliverables related to requirements bull Resource needs
Results of the reviews are recorded and required actions (ARs) are assigned to responsible parties for follow-up actions The status of ARs is tracked to ensure successful and timely completion
6 Resource Management ltBusiness Unitgt determines and provides the resources needed to
bull Implement and maintain the quality management system and continually improve its effectiveness
bull Enhance customer satisfaction
61 Assignment of Personnel Personnel performing work affecting ltBusiness Unitgt deliverables are deemed competent on the basis of their appropriate education skills experience and training Appropriate departments and functional work groups maintain records documenting employeesrsquo competencies
DOCUMENT NUMBER 99-9999 PAGE 20 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
62 Competence Awareness and Training 621 Commitment to training
ltBusiness Unitgt management staff is committed to employee training as a way of ensuring that personnel
bull Have the knowledge skills tools and techniques required to perform their jobs and initiate improvements and innovations
bull Understand the potential consequences of not following procedures bull Are aware of the relevance and importance of their activities and how they
contribute to the achievement of ltBusiness Unitgtrsquos quality objectives
This commitment to training extends to newly recruited personnel and personnel transferred to new assignments
622 Identifying competency needs and developing training schedules Each functional work group is responsible for
bull Determining the necessary competence for personnel performing work affecting deliverables by analyzing job requirements and an individualrsquos current qualifications and career development goals
bull Developing and regularly reviewing training plans and schedules bull Arranging training or taking other actions to satisfy competency needs of
personnel bull Ensuring that training or other actions continue to be appropriate throughout an
individualrsquos tenure in the work group
623 Technical training and evaluation A technical training group coordinates and facilitates the instruction of ltBusiness Unitgt personnel who require additional technical skills as required by ltBusiness Unitgt business and training needs Training may occur on the job in a formal classroom setting or off-site at a customerrsquos or supplierrsquos facility The training group regularly evaluates training activities to ensure that they are fulfilling the requirements of personnel and the needs of ltBusiness Unitgt
Individual functional groups also evaluate their training needs These needs may change because
bull An employee is reassigned promoted or assumes additional responsibilities bull A new employee is hired bull Customer requirements change bull A new structure system process or procedure is implemented bull A specific performance problem is identified
DOCUMENT NUMBER 99-9999 PAGE 21 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
624 Training records Personnel competency needs are documented in departmental andor individual employee training plans Qualified trainers and facilitators carry out the training Records of an individualrsquos training and qualifications (including copies of licenses and certifications as appropriate) are maintained
63 Infrastructure ltCompanygt provides the infrastructure ltBusiness Unitgt needs to achieve conformity to requirements for deliverables including
bull Buildings workspace and associated utilities bull Process equipment both hardware and software bull Supporting services such as transport facilities and information and communication
technology
Southwest Regional Site Materials and Services (SMS) provisions and maintains buildings workspace and associated utilities Specifically SMS
bull Installs qualifies operates and maintains process support facilities bull Monitors the performance of facilities support equipment associated with product
manufacturing bull Provides preventive and corrective maintenance of facilities support and monitoring
equipment
64 Work Environment ltBusiness Unitgt management staff with support from ltCompanygt Site Environmental Health and Safety (EHS) is committed to providing a suitable work environment
The following human factors affect the work environment
bull Creative work methodologies such as telecommuting bull Opportunities for professional and personal development through programs such as
ERSA (Employee Relations Self-Assessment) bull Opportunities for greater involvement within ltBusiness Unitgt and outside in the
community through programs such as ltCompanygtrsquos Itrsquos a Great Place to Work bull Ergonomics bull Workplace location bull Safety rules and guidance bull Use of protective equipment
DOCUMENT NUMBER 99-9999 PAGE 22 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
The following physical factors affect the work environment
bull Cleanliness bull Hazardous substances and situations bull Air flow temperature humidity and pollution bull Lighting bull Noise and vibration
7 Product Realization ltBusiness Unitgtrsquos manufacturing packaging technology development consists of five phases associated activities and ldquoRevrdquo (Revision) levels
bull Path Finding Assembly and test and silicon technology optimization begins during this phase Silicon and packaging technology roadmaps are synchronized and the strategic assembly technology direction is determined The Technology Architecture Plan (TAP) is published
bull Definition The packaging technology envelope is defined and aligned with business and product needs during this phase The product is formally added to the ltBusiness Unitgt roadmap and the product Package Design Requirements Document (PDRD) is initiated Among the controlled documents that are released are the Product Divisionrsquos Package Product Requirements Document (PRD) the initial Technology Target Specification (TTS) which defines the requirements for a package technology the initial design rules and the initial Technology Performance Specifications (TPSs)
bull Discovery The assembly and test process materials piece-parts and equipment are designed to satisfy the packaging technology envelope lead product requirements and design rules during this phase A Plan of Record (POR) baseline process is established
bull Development The baseline process is defined During this phase the focus is on manufacturing stability and capability and the analysis of data related to manufacturability yield and reliability as well as EHS (environmental health and safety) data related to equipment materials and waste streams Process specifications are written and change control is implemented
bull Deployment Revenue product begins to ship and the factory ramps to high-volume manufacturing during this phase which is normally defined as the period from Technical Certification to Factory Certification or High-Volume Manufacturing (HVM) Certification (When Simultaneous Technical Certification [STC] methodology is employed Technical Certification and HVM Certification occur simultaneously) Continual focus is on yield and manufacturability improvements The Development Manufacturing Line transfers the process to the production factory
DOCUMENT NUMBER 99-9999 PAGE 23 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
The following figure represents the five phases of ltBusiness Unitgtrsquos manufacturing packaging technology development that are described in the preceding paragraphs The figure also defines the scope of ltBusiness Unitgtrsquos ISO 90012000 certification The scope starts with the initial publication of the Technology Target Specification and ends with High-Volume Manufacturing Certification when the packaging process has been duplicated in the receiving factory and the factory assumes responsibility for running and sustaining the process
Path-Finding Definition Discovery Development Deployment
TechnologyTargetSpecification
High-VolumeManufacturing
Certification
TechnologyCertification
Plan ofRecordand
Non-CPU Scope of ISO Certification
71 Planning of Product Realization 711 Creating product-specific quality plans
ltBusiness Unitgt creates product-specific quality plans for product realization processes and for product verification and validation activities These plans are consistent with the other requirements of ltBusiness Unitgtrsquos quality management system
In creating product-specific quality plans ltBusiness Unitgt determines
bull Quality objectives and requirements for the deliverable bull The need to establish processes documents and provide resources specific to
the deliverable bull Required verification validation monitoring inspection and test activities
specific to the deliverable bull Product acceptance criteria bull Records needed to provide evidence that the realization processes and resulting
deliverable fulfill requirements
712 Quality plan documentation ltBusiness Unitgt documents its plans for realization processes and for verification and validation activities in product drawings and specifications material or process flow diagrams process flowcharts setup sheets verification and validation reports work orders lot travelers inspection and test procedures and similar documents that define the manner of production and specify the inspection and test programs for given products Collectively these documents comprise the product-specific quality plan
DOCUMENT NUMBER 99-9999 PAGE 24 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
72 Customer-Related Processes 721 Determination of requirements related to deliverables
ltBusiness Unitgt does not identify requirements initiated by external customers rather a corporate organization determines them in accordance with documented procedures The procedures ensure that the following items are determined
bull Requirements specified by the customer including requirements for delivery If customer requirements differ from standard ltCompanygt products a corporate mediator resolves the differences
bull Requirements and technologies not stated by the customer but necessary for specified use or application
bull Statutory and regulatory requirements related to the product bull Any additional requirements determined by corporate
These requirements are communicated to ltCompanygt divisions fabrication sites and subsequently ltBusiness Unitgt
Requirements may also be initiated by internal customers who want to have ltBusiness Unitgtrsquos processes applied to their design concepts Design concepts are systematically analyzed to identify customer requirements
722 Review of requirements related to deliverables ltBusiness Unitgt reviews requirements related to deliverables prior to the commitment to supply deliverables to customers The review process ensures that
bull Product and technology requirements are understood bull Requirements differing from those previously expressed are resolved bull Requirements are confirmed before acceptance bull ltBusiness Unitgt can meet the defined requirements
Review results and action items are maintained
Requirements for deliverables are defined in terms of frequency power die size device speed volumes delivery dates and other factors They are communicated to responsible departments and functional work groups within ltBusiness Unitgt using various methods including
bull Technology Target Specifications bull Module Target Specifications (MTSs) bull Design rules bull Technology Performance Specifications (TPSs) bull Equipment specifications bull Material specifications
DOCUMENT NUMBER 99-9999 PAGE 25 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
bull Package Design Requirements Documents (PDRDs) bull Bills of Materials (BOMs) bull Plan It bull Meeting minutes bull Scientific record books
When requirements for deliverables change ltBusiness Unitgt ensures that the relevant documents are amended and that relevant personnel are made aware of the changes
723 Customer communication ltBusiness Unitgt has implemented effective processes for communicating with its customers These customers may be other ltCompanygt organizations Communications include but are not limited to the following
bull Product information bull Inquiries bull Order handling bull Customer feedback
73 Design and Development 731 Design and development planning
ltBusiness Unitgt plans and controls design and development of its products Planning activities determine
bull Design and development stages bull Review verification and validation that are appropriate to each design and
development stage bull Responsibilities and authorities for design and development
ltBusiness Unitgt manages interfaces between different groups involved in design and development to ensure effective communication Planning output is updated as the design and development progresses
732 Design and development inputs ltBusiness Unitgt ensures that inputs relating to requirements for deliverables are determined and records maintained Inputs may include
bull Functional and performance requirements bull Applicable statutory and regulatory requirements bull Where applicable information derived from previous similar designs bull Other requirements essential for design and development
Qualified personnel review the requirements for adequacy and completeness and resolve any issues
DOCUMENT NUMBER 99-9999 PAGE 26 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
733 Design and development outputs ltBusiness Unitgt ensures that the outputs of design and development are in a format suitable to manufacturing and capable of verification against design and development input These outputs generally consist of
bull PDRDs bull Design rules bull iTech files bull Design library bull Vendor Design Approval (VDA) bull SPEED BOM specification bull Netlistpin map
The outputs of design and development (baseline) are approved prior to release to ensure that they
bull Meet input requirements for design and development bull Provide appropriate information for purchasing and production operations bull Contain or reference product acceptance criteria bull Specify the characteristics of the product that are essential for its safe and
proper use
734 Design and development review At suitable stages individuals involved with product design and development meet to
bull Evaluate the ability of the results of design and development to fulfill requirements
bull Identify any problems and propose necessary actions
Review results and action items are maintained
735 Design and development verification Design and development verification is the process by which individuals involved with design and development demonstrate that outputs have satisfied the design and development input requirements Verification provides a preliminary assessment of the packagersquos manufacturability
ltBusiness Unitgt has documented procedures that establish the points at which verification activities are performed Verification records and action items are maintained
736 Design and development validation Design and development validation is the process by which individuals involved with product design and development demonstrate that the resulting product is capable of fulfilling the requirements for the specified use or application
DOCUMENT NUMBER 99-9999 PAGE 27 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ltBusiness Unitgt has documented procedures that establish when in the design and development process validation is performed Validation records and action items are maintained
737 Control of design and development changes Authorized ltBusiness Unitgt personnel identify document review and approve all design and development changes before implementation Records of the results of the change review and action items are maintained
74 Purchasing Purchases and services that impact the quality of products delivered to ltBusiness Unitgt customers are strictly controlled The type and extent of control applied to the supplier and the purchased product are dependent on the effect of the purchased product on subsequent product realization or the final product Controls are exercised by departments inside and outside ltBusiness Unitgt depending on the purchased product or service
741 Purchasing process ltBusiness Unitgt controls its purchasing processes to ensure that direct and indirect materials
bull Conform to requirements bull Reach manufacturing without interruption bull Are procured from approved suppliers
The responsible commodity management team evaluates and selects suppliers on the basis of their ability to meet ltBusiness Unitgtrsquos requirements including as applicable having a quality management system and meeting any stated product- or service-specific quality assurance requirements
The responsible commodity team performs subsequent reevaluations at prescribed intervals using methods including but not limited to those in the following list
bull A formal assessment process of the supplierrsquos capability to supply products andor services
bull Analysis of data in relation to key parameters for example delivery performance and material rejects
bull Feedback received bull Evaluation at the time of subcontract renewal
Evaluation records and action items arising from the evaluation are maintained
DOCUMENT NUMBER 99-9999 PAGE 28 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
742 Purchasing information ltBusiness Unitgt ensures that its purchasing documents are approved prior to submitting them to the supplier During the approval process information relating to the particular purchase is checked for accuracy and adequacy of the specified requirements Purchasing information may include
bull Drawings bull Specifications bull References to part numbers and descriptions bull Requirements for approval of product procedures processes and equipment bull Requirements for qualification of personnel bull Verification arrangements at the supplierrsquos premises and method of product
release bull Supplier quality management system requirements
ltBusiness Unitgt maintains records of all its purchasing documents
743 Verification of purchased product ltBusiness Unitgt has established and implemented inspection and other activities necessary for ensuring that purchased product meets specified purchase requirements
When the applicable contract with the supplier allows ltBusiness Unitgtrsquos representatives may audit the supplierrsquos premises Also when specified under contract and allowable under the contract with ltBusiness Unitgtrsquos suppliers ltBusiness Unitgtrsquos customers or their representatives will be afforded the opportunity to visit the supplierrsquos premises to perform verification
75 Production Provision 751 Control of production operations
ltBusiness Unitgt plans and carries out production operations under controlled conditions Controlled conditions include as applicable
bull Availability of information that describes the characteristics of the product bull Availability of work instructions at points of use bull Use of suitable equipment bull Availability and use of measuring and monitoring devices bull Implementation of monitoring and measurement activities bull Implementation of release delivery and any applicable post-delivery activities
7511 Control of processes and equipment The processes and equipment used to produce new package technology are initially qualified under controlled conditions Platform managers define the transfer requirements for high-volume manufacturing
DOCUMENT NUMBER 99-9999 PAGE 29 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
The methods used to qualify equipment purchased to support increasing product demand are described in procurement specifications andor contracts Additional equipment characterization requirements are defined in Change Control Board (CCB) documents
7512 Process sequence and recipes The procedures and recipes for each process step are documented in controlled documents which typically include the following
bull Individual process operating specifications bull Bills of materials (BOMs) bull Basic product specifications (BPSs) bull Special customer specifications (S-specs) bull Online Summary of Electrical Test (OSET)
The correct production sequences are controlled and planned using WorkStream Information contained in WorkStream includes the product routes operation numbers processing data and other information necessary to support the manufacturing process The progress of a product or group of products through a production route is controlled and monitored in WorkStream WorkStream is accessible using computer terminals located throughout the factory
7513 Process change controlprocess improvement Changes to continually improve qualified processes testing equipment or indirect and direct materials are documented and controlled by the appropriate CCB To maintain the integrity of the process ltBusiness Unitgt verifies the resulting output to ensure that the instituted change has the desired effect
7514 Statistical process control Where appropriate statistical process control (SPC) is used on key process parameters and quality characteristics Response flow checklists (RFCs) to correct out-of-control conditions are used where appropriate The details of the SPC system and other monitors are documented in individual process specifications
752 Validation of processes for production Validation of processes for production demonstrates the ability of processes to achieve planned results At appropriate intervals in the realization process ltBusiness Unitgt validates processes where
bull Subsequent monitoring or measurement cannot verify the resulting output bull Deficiencies in the product may become apparent only after the product is in
use
DOCUMENT NUMBER 99-9999 PAGE 30 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ltBusiness Unitgt validation arrangements of these processes include as applicable
bull Defined criteria for review and approval of the processes bull Approval of equipment and qualification of personnel bull Use of specific methods and procedures bull Records requirements bull Revalidation
753 Identification and traceability ltBusiness Unitgt identifies where appropriate the product by suitable means throughout product realization and it identifies the product status with respect to monitoring and measurement requirements as described below
7531 Identification and traceability control ltBusiness Unitgt maintains product identification and traceability throughout product realization using a combination of the following methods
bull Physical segregation bull Fab lot number bull Lot travelers (Assembly Test Process Orders [ATPOs] or Finish Process
Orders [FPOs]) bull WorkStream routes bull Product package marking bull Substrate Lot Identifiers (SLIs)
The automated shop floor control system WorkStream controls product routing and traceability WorkStream routes are programmed to prevent product from being moved to a future operation until all processing and data collection at the current operation are complete This control process applies to production lots nonstandard flow products which are processed using specialized routes and die sales which are normal product processed through a partial assembly route in accordance with customer request WorkStream can be used to trace lots currently in the factory to a specific location or operation in the factory Records pertaining to lot processing (ATPOFPO) are retained
Production lots are physically segregated from each other through the use of approved carts A lot is carried on a designated cart (or carts) and the cart carries only one lot to maintain traceability and lot integrity
7532 Monitoring and measurement status Lot travelers (ATPOs and FPOs) and WorkStream are used to indicate the status of product within the overall process flow Manufacturing personnel record the measurement and monitoring status of each lot on the appropriate traveler and enter the data into WorkStream
DOCUMENT NUMBER 99-9999 PAGE 31 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Product that has been inspected and has passed the defined quality criteria is moved to the next operation Rejected product is physically separated from acceptable product whenever possible If physical separation is not yet possible the rejected product is clearly identified as reject product and disposed of according to the governing procedure Product that has been placed on hold for production-related problems is identified as ldquoon holdrdquo and cannot be processed further until its disposition is determined
754 Customer property ltBusiness Unitgt identifies verifies and protects property and other assets owned by customers and other interested parties while the property is under its control Such property may be provided for use or incorporation into an ltBusiness Unitgt deliverable
Property that is lost damaged or does not meet specification is reported to the customer and records are maintained
755 Preservation of product ltBusiness Unitgt has processes that preserve conformity of product and constituent product parts during internal processing and delivery to the intended destination ltBusiness Unitgt personnel are responsible for handling product inside the factory and for delivery to the Arizona Distribution Center (ADC) ADC is responsible for packaging and handling of finished product
Southwest Regional Site Materials and Services monitors direct materials from point of receipt through storage until it is issued to ltBusiness Unitgt manufacturing Supplier packaging is maintained as long as possible to ensure proper handling and storage Perishable material is coded with expiration dates Indirect materials are coded with part numbers and revision levels to ensure that correct revision level materials are being used in manufacturing
ltBusiness Unitgt product is assembled under appropriate environmental control to prevent contamination deterioration and damage from electrostatic discharge Use of automated process equipment and associated carriers minimizes the potential for damage due to material handling
ltBusiness Unitgt packaging and shipping standards conform to corporate drawing specifications Packaging supplies are procured through corporate-contracted suppliers
76 Control of Monitoring and Measuring Devices 761 Introduction
ltBusiness Unitgtrsquos processes ensure that monitoring and measurement activities are carried out in a manner that is consistent with monitoring and measurement requirements
ltBusiness Unitgt controls calibrates and maintains monitoring and measuring devices needed to provide evidence of conformity of product to determined
DOCUMENT NUMBER 99-9999 PAGE 32 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
requirements Manufacturing and support organizations deliver to the Site Calibration Standards Lab measuring equipment that either needs adjustment or is due for calibration on or before the calibration due date Every organization that comes into contact with measuring equipment has procedures to protect the equipment from damage and deterioration during handling maintenance and storage
Monitoring and measuring devices subject to calibration include but are not limited to
bull Measurement and test equipment (MampTE) bull Analytical in-process inspection equipment bull Final test equipment bull Computer software used in the monitoring and measurement of specified
requirements
ltBusiness Unitgt preventive maintenance and calibration procedures also apply to monitoring and measuring devices used by suppliers in the Supplier Support Program (SSP) and by other contractors who actively support the factory
762 Calibration safeguards identification status and records ltBusiness Unitgt safeguards measuring equipment from adjustments that would invalidate measurement results Measuring equipment subject to calibration control is uniquely identified Calibration frequency is documented and controlled by the Calibration Scheduling System or other appropriate system Records and results of calibration and maintenance performed on each piece of equipment are maintained as specified by the supporting group and factory requirements Calibration status appears on a sticker or label affixed to the equipment or in a readily accessible database or record
763 Calibration methods When performing calibration qualified ltBusiness Unitgt personnel use procedures that identify the measurements to be made the accuracies required and the calibration settings The measuring equipment used is capable of the precision and accuracy requirements and the uncertainty of each measurement within specified limits
Measuring equipment is calibrated or verified at specified intervals or prior to use as applicable against measurement standards traceable to international or national measurement standards Where no such standards exist the basis used for calibration or verification is recorded
764 Corrective action ltBusiness Unitgt initiates appropriate action if measuring equipment is found to be out of tolerance or in an overdue condition Appropriate action may include but is not limited to frequency validity and product risk reviews as described below Records of the results of action taken are maintained and reviewed
DOCUMENT NUMBER 99-9999 PAGE 33 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
7641 Out-of-tolerance equipment for userowner and calibrating departments When measuring equipment is found in an out-of-tolerance condition the using department is notified The notification includes but is not be limited to all associated measurement data Departments notified of an out-of-tolerance device evaluate the impact and possible acceptance of nonconforming product or services by performing a Disposition Review Board (DRB) The Quality Systems Engineer generates the DRB in SPEED
Important No DRB is required if an out-of-tolerance condition occurs during initial (first) equipment calibration performed by the Site Calibration Standards Lab
7642 Overdue equipment for userowner and calibrating departments When measuring equipment is found in an overdue condition the using department is notified The notification includes but is not limited to all associated scheduling data Departments notified of an overdue device evaluate the impact by performing a Process Trouble Report (PTR) The Quality Systems Engineer generates the PTR in SPEED
8 Measurement Analysis and Improvement 81 Planning Monitoring Measurement and Improvement Activities
ltBusiness Unitgt plans and implements the monitoring measurement analysis and improvement processes needed to
bull Demonstrate conformity of processes and product bull Ensure conformity of the quality management system bull Continually improve the effectiveness of the quality management system
ltBusiness Unitgt establishes the applicable methods including statistical techniques and the specific equipment used for measuring processes and products
DOCUMENT NUMBER 99-9999 PAGE 34 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
82 Monitoring and Measurement 821 Customer satisfaction
ltBusiness Unitgt gathers analyzes and monitors information relating to customer perception of ltBusiness Unitgtrsquos performance ltBusiness Unitgt uses the sources of customer satisfaction information to determine if the organization is meeting the needs and expectations of ltBusiness Unitgtrsquos customers Results are reported to the ltBusiness Unitgt management staff as part of the management review process and records and action items are maintained
822 Internal and external audits ltBusiness Unitgt conducts internal audits at planned intervals in all areas of the organization where the quality of deliverables to the customer is affected ltBusiness Unitgt also facilitates second-party audits from Corporate Quality Assessment and third-party audits from the Registering Authority These audits
bull Verify compliance of the quality management system to product realization plans the requirements of ISO 90012000 and internal specifications as appropriate and the quality management system requirements established by ltBusiness Unitgt
bull Determine whether the quality management system has been effectively implemented and maintained
bull Help drive continual improvement throughout ltBusiness Unitgt
8221 Quality audit implementation Quality system audits are the defined responsibility of the Quality Systems Department Audits are
bull Carried out annually or as needed in line with documented procedures and responsibilities Audit frequency is based on business needs andor maturity system
bull Performed in a manner that ensures objectivity and impartiality of the audit process Auditors do not audit their own work
bull Defined planned and scheduled on the basis of the status and importance of the activities and areas to be audited as well as on the results of previous audits
In addition to internal audits the manufacturing floor performs self-audits annually or as needed
8222 Audit results follow-up and records The results of audits are formally recorded along with timely correctivepreventive action and the time frame agreed on by personnel having responsibility in the areas audited The effectiveness of the correctiveprevention action is reviewed as needed with personnel independent from the audited areas either during a subsequently scheduled audit or randomly
DOCUMENT NUMBER 99-9999 PAGE 35 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
The status and effectiveness of corrective and preventive actions as well as audit results and trends are assessed and reviewed as part of the management review process
8223 Continual improvement Audit and assessment results are analyzed to identify root causes of problems Organization-wide issues are identified and presented to management The approach ensures the continual improvement of the quality management system while it mitigates the recurrence of problems and nonconformities
823 Monitoring and measurement of processes At pertinent stages of the realization process ltBusiness Unitgt monitors and where applicable measures the performance of its processes Records and action items are maintained
Measures of process performance that may be incorporated into various realization processes include the following indicators
bull Capability bull Cost allocation and reduction bull Cycle time or throughput bull Measurable aspects of dependability bull Yield bull Effectiveness and efficiency of people bull Reaction time bull Utilization of technologies bull Waste reduction
824 Monitoring and measurement of deliverables
At pertinent stages of the realization process ltBusiness Unitgt monitors and where applicable measures product characteristics Verification (inspection) records and the test history of each production lot are maintained in WorkStream Records are also maintained as specified by the relevant documentation including the name of the person authorizing release of the deliverable
83 Control of Nonconforming Product ltBusiness Unitgt ensures that nonconforming product is identified and controlled to prevent its unintended use or delivery Nonconforming data are collected and analyzed and records and action items are maintained
831 Disposition Review Board A DRB is convened to confirm that questionable product is normal or indistinguishable from normal and to determine the disposition of such product A
DOCUMENT NUMBER 99-9999 PAGE 36 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
DRB is required when routine dispositioning procedures do not specify the appropriate disposition
832 Material Review Board A Material Review Board (MRB) is convened to evaluate the shipment of nonconforming product Nonconforming product is shipped only with the consent of a Quality and Reliability (QampR) engineer the customer andor Product Division
84 Analysis of Data ltBusiness Unitgt identifies collects and analyzes appropriate data to
bull Demonstrate the effectiveness of the quality management system bull Evaluate improvement and performance opportunities
85 Improvement 851 Continual improvement
ltBusiness Unitgt plans and manages the processes necessary for the continual improvement of its quality management system
852 Corrective and preventive actions ltBusiness Unitgt documents and follows processes that review nonconforming product and evaluates the need for correction and preventive actions The results of corrective and preventive actions taken are recorded and reviewed
Examples of ltBusiness Unitgt processes that may initiate corrective and preventive actions are
bull Management review of quality systems bull Internal and external audits and self-audits bull Incoming material quality control inspections bull Dispositioning of nonconforming product including DRBs and MRBs bull Yield review and low-yield analysis bull Customer feedback including Functional Analysis Correlation Requests
(FACRs) bull External Administrative Customers Issues (EACIs) bull Customer Quality Incident Report (CQIR)
853 Customer feedback system ltBusiness Unitgt sometimes receives feedback from ltCompanygtrsquos customers (through the ltCompanygt Quality Support Center) in the form of FACRs and EACIs ltCompanygtrsquos Customer Quality Engineers may raise awareness of certain high-impact issues by generating a CQIR
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IF PRINTED ndash REFERENCE COPY
854 Corrective action tracking The coordinatorowner for each process that is part of the formal corrective-preventive action system is responsible for tracking corrective and preventive actions
855 Correctivepreventive action implementation Implementation of corrective and preventive actions is prioritized as necessary based on factory requirements and customer expectations Corrective and preventive actions that require process changes are reviewed and approved for implementation by the appropriate Process Change Control Board (PCCB) The results of actions taken are recorded
856 Correctivepreventive action escalation Any issues identified within the formal correctivepreventive action system that require escalation due to priority risk or resourcing may be escalated using any of the following people or systems
bull Platform manager bull Department manager bull Manufacturing shift manager bull Quality and Reliability Manager bull ISO Management Representative bull Management review process bull Other communication forums as appropriate
9 Revision History
Rev Date Description Initiator
08 101298 Renew spec without content changes ltNamegt
09 2599 Complete rewrite reformat to comply with governing spec 7-section formatting
ltNamegt
10 4299 CN ndash To comply with ISO audit finding in development of a more robust and closed loop system for dealing with out-of-tolerance and overdue measurement and test equipment that require calibration from the site(s) Standard Calibration Lab
ltNamegt
11 52699 CN ndash Clarify when a DRB should not occur ltNamegt
12 021400 CN ndash Rewrite ltNamegt
13 101300 Complete rewrite using new template to comply with ISO 90012000
ltNamegt
DOCUMENT NUMBER 99-9999 PAGE 38 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 101 Key Organizational Responsibilities
The responsibility authority and interrelationship of all personnel who manage perform and verify work are defined in organizational charts by procedures within the various organizations focus areas and functional work groups and in the following matrix
Important
bull Refer to 553 for a description of the responsibilities assigned to the ltBusiness Unitgt Director and the ltBusiness Unitgt ISO Management Representative
bull Organizations and focus areas in rows bordered by dashed lines are outside ltBusiness Unitgt but provide specified support functions
Organization Focus Areas
Roadmap and Business Process Management (RBPM)
bull Product and Technology Integration bull CPU Packaging and Enabling Roadmaps bull Technology Assessments and Communications bull Package Technology Management and Capability Roadmaps
Design Process Development (DPD)
bull Design Tool Development bull ThermalMechanical Tools and Analysis bull Electrical Modeling and Analysis bull Mechanical Design and Integration bull Package Design and Integration bull Design Processes
Platform Materials and Enabling Development (PMED)
bull Platform Integration bull Materials bull Enabling bull Substrate Assembly Subcontractors
Module Engineering bull Process Engineering bull Process Change Control Board
DOCUMENT NUMBER 99-9999 PAGE 39 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Organization Focus Areas
Automation bull Equipment Integration bull Engineering Analysis bull Shop Floor Control bull Infrastructure bull Planning and Logistics Group (PLG) bull Test Automation bull Change Requests bull Change Control Board bull MDT bull Operations
Factory Operations bull Manufacturing bull Manufacturing Systems bull Industrial Engineering bull Build Logistics
Organizational Effectiveness Programs
bull Organizational Development bull Salaried Non-ExemptExemptFirst Line Management (FLM)
Development bull Mentoring bull Embedded Staffing and Sourcing bull Statistical Applications bull Factory Support bull Peer Training Systems bull Business Practices bull Safety bull Employee Relations Self-Assessment (ERSA) bull Quality Systems Audit bull Document Management Information Services bull Learning Technologies Integration and Validation
Quality and Reliability (QampR)
bull Platform and Enabling Quality and Reliability Engineering (QRE)
bull Materials Analysis bull Failure Analysis bull Fault Isolation bull Product QRE bull Customer and Sustaining Engineering
Quality and Reliability Engineering Support
bull Product reliability stress bull Preventive maintenance and calibration of equipment and
tools
DOCUMENT NUMBER 99-9999 PAGE 40 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Organization Focus Areas
Product Engineering
bull Product sample and early revenue requirements management bull Primary interface to Product Division bull Division to Virtual Factory coordination bull Product silicon test software (Test Change Control Board
Component test Burn-in PC Platform Validation) Southwest Regional Site Materials and Services (SMS)
bull Process support facilities bull Facilities support equipment bull Preventive and corrective maintenance of facilities support
and monitoring equipment
DOCUMENT NUMBER 99-9999 PAGE 41 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 102 ISO 90012000ltBusiness Unitgt Quality Manual Matrix
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
12 Application 421 551 7
4 Quality management system 1 41 General requirements 1 42 Documentation requirements 43 421 General 43 422 Quality manual 43 44
423 Control of documents 432 44 45 46
424 Control of quality records 3 433 444 45 46 563 61 624 711 722 734 735 736 737 741 742 752 762 764 82 852 855
5 Management responsibility 5 51 Management commitment 51 553 56 6 101
52 Customer focus 52 72
53 Quality policy 53 552 561
54 Planning 54 541 Quality objectives 541 542
542 Quality management system planning 46 542 6 71 731 81 851
55 Responsibility authority and communication 55 551 Responsibility and authority 531 541 551 552 553 56
101 552 Management representative 553 553 Internal communication 533 553 62 101 56 Management review 56 561 General 443 542 561 562 Review input 562 821 8222 852 856
lowastlowastlowastlowast Boldface = Strong relationship between the ltBusiness Unitgt Quality Manual and the ISO 90012000 clause
DOCUMENT NUMBER 99-9999 PAGE 42 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
563 Review output 563 46
6 Resource management 6 61 Provision of resources 51 6 62 Human resources 61 62
621 General 51 61 62
622 Competence awareness and training 46 62
63 Infrastructure 63 64 Work environment 64 7 Product realization 7 71 Planning of product realization 542 46 6 71 722 733 735
736 81
72 Customer-related processes 72 721 Determination of requirements related to
the product
52 721
722 Review of requirements related to the product
46 722
723 Customer communication 723 853
73 Design and development 73 731 Design and development planning 542 731 732 Design and development inputs 46 732 733 Design and development outputs 733 75
734 Design and development review 46 734
735 Design and development verification 46 735 736 Design and development validation 46 736 737 Control of design and development
changes
46 737
74 Purchasing 74 741 Purchasing process 46 741 84
742 Purchasing information 46 742 743 Verification of purchased product 743 75 Production and service provision 75
DOCUMENT NUMBER 99-9999 PAGE 43 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
751 Control of production and service provision
751
752 Validation of processes for production and service provision
46 623 752
753 Identification and traceability 46 753 83
754 Customer property 754 755 Preservation of product 755 76 Control of monitoring and measuring devices 46 721 76 83
8 Measurement analysis and improvement 8 81 General 542 71 81 82
82 Monitoring and measurement 82 821 Customer satisfaction 562 821 853
822 Internal audit 46 562 822 84 851
823 Monitoring and measurement of processes
46 823 84
824 Monitoring and measurement of product 46 824 83 84 83 Control of nonconforming product 83 84
84 Analysis of data 562 741 821 8223 823 824 83 84
85 Improvement 85 851 Continual improvement 531 54 56 8223 84 851
852
852 Corrective action 46 764 85
853 Preventive action 46 85
DOCUMENT NUMBER 99-9999 PAGE 44 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 103 ltBusiness Unitgt Quality ManualQuality Management System Documentation
Matrix The table below lists the sections by number and title of the ltBusiness Unitgt Quality Manual along with the applicable quality management system documentation associated with the quality manual (QM) sections
Sec QM Section Title Quality Management System Documentation
1 Purpose
2 Scope
3 Applicable Documents
4 General 41 Definitions 99-9999 ltBusiness Unitgt Quality Manual 42 ltBusiness Unitgt
Profile NA
43 Quality Management System Documentation
99-9999 ltBusiness Unitgt Quality Manual 99-9999 Departmental Document Control Policies and
Procedures 44 Quality Manual 99-9999 ltBusiness Unitgt Quality Manual
99-9999 Distribution of Controlled Documents 99-9999 DMIS ldquoltCompanygt Confidentialrdquo Requirements
45 Control of Documents
99-9999 Document Management Information Services Governing Spec for 99-XXXX SECC Documents
99-9999 Document Management Information Services Policies and Procedures for ltBusiness Unitgt Series Specifications
99-9999 Departmental Document Control Policies and Procedures
99-9999 Distribution of Controlled Documents 99-9999 DMIS ldquoltCompanygt Confidentialrdquo Requirements
46 Control of Quality Records
99-9999 Virtual Factory Quality Records Retention PoliciesProcedures
5 Management Responsibility 51 Management
Commitment 99-9999 Departmental Document Control Policies and
Procedures 52 Customer Focus 53 Quality Policy 99-9999 ltBusiness Unitgt Quality Manual 54 Planning
DOCUMENT NUMBER 99-9999 PAGE 45 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
55 Responsibility Authority and Communication
99-9999 ltBusiness Unitgt Quality Manual
56 Management Review 99-9999 ltBusiness Unitgt Management Review Policy and Procedure
6 Resource Management 61 Assignment of
Personnel
62 Competence Awareness and Training
99-9999 Training Guidelines and Procedures for ltBusiness Unitgt
New Hire Orientation Documentation 63 Infrastructure 64 Work Environment ltBusiness Unitgt Manufacturing Safety Handbook
Office Safety Handbook
7 Product Realization 71 Planning of Product
Realization
72 Customer-Related Processes
99-9999 Change Management Specification Plan It Manual
73 Design and Development
99-9999 AssemblyTest CCB Policies and Procedures 99-9999 Change Management Specification 99-9999 DPD Department Operations Process 99-9999 Software Development Process 99-9999 Product Design Integration Process 99-9999 Enabling Design Process 99-9999 Technology Design Integration Process 99-9999 Design Validation Process 99-9999 Product Package Design Requirements Document
(PDRD) Process Applicable design rules Applicable library standards
74 Purchasing ltBusiness Unitgt Materials Desktop Procedures
DOCUMENT NUMBER 99-9999 PAGE 46 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
75 Production Provision 99-9999 Procurement specification for (Commodity) Materials 99-9999 ltBusiness Unitgt ESD Requirements 99-9999 AssemblyTest CCB Policies and Procedures 99-9999 Traceability and Bottomside Marking Requirements 99-9999 Standard Lot Numbering Specification 99-9999 Virtual Factory Quality Records Retention
PoliciesProcedures 99-9999 Chandler AZ Site Environmental Controls
Specification 99-9999 Unit Integrity Reject Management Specification 99-9999 C4OLGA Traceability Requirements 99-9999 WorkStream Policies and Procedures for C4 OLGA and
FC-PGA 99-9999 C4FC-PGA Class 10000 Cleanroom Protocol Guideline 99-9999 C4FC-PGA Class 100000 Cleanroom Protocol
Guideline 99-9999 OLGA1 OLGA2 INT2 FC-PGA VF and MCM On-
HoldOff-Hold System Procedure 99-9999 Pack Procedure Applicable process operating and other specifications AzLO Desktop Operating Procedures Handling and storage procedures documented in individual specifications Online Summary of Electrical Test (OSET) Product build kits
76 Control of Monitoring and Measuring Devices
99-9999 Arizona Standards Lab Calibration Procedures 99-9999 Measuring Equipment and Calibration Policy 99-9999 Virtual Factory AssemblyTest Manufacturing
Preventive Maintenance and Calibration Spec Individual manufacturing equipment specifications
8 Measurement Analysis and Improvement 81 Planning Monitoring
Measurement and Improvement Activities
DOCUMENT NUMBER 99-9999 PAGE 47 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
82 Monitoring and Measurement
99-9999 Procurement specification for (Commodity) Materials 99-9999 ATMO Spec Template for 08 Series Specs 99-9999 AT Internal Audit Policies amp Procedures for Virtual
Factories 99-9999 AT Self Audit Policies amp Procedures for Virtual
Factories 99-9999 ltBusiness UnitgtATM Quality Audit Corrective Action
Tracking Procedure using Speed 99-9999 FC-PGAINT2 and OLGA VF Inspection Trouble Report
(ITR) Procedures 99-9999 C4 amp FC-PGA VF Material and Disposition Review
Board Procedure 99-9999 Final Visual Inspection Procedure 99-9999 FC-PGAINT2 and OLGA Virtual Factory Final QA
Minimum Lot Acceptance Inspections Requirements and Procedure
99-9999 Quality System Auditing Policy 83 Control of
Nonconforming Product
99-9999 Material and Disposition Review Board procedure 99-9999 Unit IntegrityReject Management Specification 99-9999 OLGA1 and FC-PGA VF Process Trouble Report System 99-9999 Yield Issue Procedures and Guidelines 99-9999 OLGA1 OLGA2 INT2 FC-PGA VF and MCM On-
HoldOff-Hold System Procedure 99-9999 C4 amp FCPGA VF Material and Disposition Review
Board Procedure 84 Analysis of Data 85 Improvement 99-9999 AssemblyTest CCB Policies and Procedures
99-9999 AT Internal Audit Policies amp Procedures for Virtual Factories
99-9999 Excursion (DRBMRBITRPTR) NotificationDocumentation in SPEED ndash Policies and Procedures
99-9999 C4 amp FC-PGA VF Material and Disposition Review Board Procedure
Departmentally controlled procedures for yield management Departmentally controlled procedures for FACRs
DOCUMENT NUMBER 99-9999 PAGE 48 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 104 Abbreviations
ADC Arizona Distribution Center
AR Action Request
ltBusiness Unitgt
ltBusiness Unitgt
ATPO Assembly Test Process Orders
BKM Best known method (work instruction)
BOM Bill of materials
BPS Basic product specifications
CAT Chandler Assembly Test
CCB Change Control Board
CPU Central Processing Unit
CQIR Customer Quality Incident Report
DMIS Document Management Information Services
DRB Disposition Review Board
EACI External Administrative Customers Issue
EHS Environmental Health and Safety
ERSA Employee Relations Self-Assessment
FACR Functional Analysis Correlation Request
FPO Finish Process Order
HVM High-Volume Manufacturing
ITR Inspection Trouble Report (also known as Internal Trouble Report)
ISO International Organization for Standardization
LDC Local desktop control (work instruction)
MampTE Measurement and Test Equipment
MBP Management by Planning
MRB Material Review Board
MTS Module Target Specifications
MUM Monthly Update Meeting
OSET Online Summary of Electrical Test
PCCB Process Change Control Board
DOCUMENT NUMBER 99-9999 PAGE 49 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
PDRD Package Design Requirements Document
POR Plan of Record
PRD Product Requirements Document
PTR Process Trouble Report
PPV PC Platform Validation
QampR Quality and Reliability
RFC Response Flow Checklist
SLI Substrate Lot Identifier
SMS Site Materials and Services
SPC Statistical process control
SPEED System Product Engineering ECO Database
SSP Supplier Support Program
STC Simultaneous Technical Certification
TAP Technology Architecture Plan
TCCB Test Change Control Board
TEI Temporary Engineering Instruction
TMG Technology Manufacturing Group
TPS Technology Performance Specification
TTS Technology Target Specification
VDA Vendor Design Approval
VF Virtual factory
DOCUMENT NUMBER 99-9999 PAGE 16 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Important Departments identified in shaded boxes fall outside the scope of ltBusiness Unitgtrsquos ISO registration Departments connecting to the ltBusiness Unitgt organization using dashed lines are outside ltBusiness Unitgt but provide support functions
Finance
Director ltBusiness Unitgt
OrganizationalEffectiveness
Programs (OEP)
Assembly TechnologyArchitecture and
Pathfinding
Module Engineering Factory Operations
Roadmap andBusiness Process
Management (RBPM)
Platform Materialsand Enabling
Development (PMED)
Automation Non-CPU Packaging
Design ProcessDevelopment (DPD)
Human Resources Quality and Reliability(QampR)
Quality and ReliabilityEngineering Support
552 Deployment responsibilities of management ltBusiness Unitgt management staff acknowledges its responsibility for deploying ltBusiness Unitgtrsquos quality management system throughout the organization by
bull Defining and documenting ltBusiness Unitgtrsquos quality policy and quality objectives and ensuring that they are communicated and understood within the organization
bull Appointing a management representative with authority to ensure that the quality management system is effectively implemented and maintained
bull Establishing work roles and responsibilities bull Regularly reviewing the status and adequacy of ltBusiness Unitgtrsquos quality
management system bull Communicating to the organization the importance of meeting customer as well
as statutory and regulatory requirements
DOCUMENT NUMBER 99-9999 PAGE 17 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ltBusiness Unitgt management staff gives personnel performing quality functions sufficient responsibility and authority to
bull Identify and record problems relating to ltBusiness Unitgtrsquos deliverables bull Initiate action to prevent the occurrence of nonconformities relating to
ltBusiness Unitgtrsquos products processes and quality system bull Initiate recommend or provide solutions through designated channels bull Verify the implementation of solutions bull Control further processing delivery or installation of nonconforming product
until the deficiency or the unsatisfactory condition has been corrected
DOCUMENT NUMBER 99-9999 PAGE 18 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
553 Personnel responsible for quality implementation The responsibility authority and interrelationship of all personnel who manage perform and verify work are defined by procedures within the various departments and functional work groups in organizational charts and in Appendix 101 Key Organizational Responsibilities The responsibilities for the ltBusiness Unitgt Director and the ltBusiness Unitgt ISO Management Representative appear in the table below
This person is responsible and accountable for
ltBusiness Unitgt Director
bull Overall management of the business including ltBusiness Unitgtrsquos quality management system as defined in ltBusiness Unitgtrsquos quality manual
ltBusiness Unitgt ISO Management Representative
bull Reviewing ltBusiness Unitgtrsquos quality management system and reporting the findings to management staff
bull Maintaining the effectiveness of ltBusiness Unitgtrsquos quality management system by adapting it to fit changing circumstances
bull Ensuring that functional work groups are proactive when probable instances of nonconformity exist
bull Reporting to ltBusiness Unitgt management staff if resources are inadequate for maintaining an effective internal quality audit program
bull Maintaining contact with the Registering Authority bull Providing ltBusiness Unitgt management staff with
updates on the findings of quality audits and assessments and with progress reports on plans for corrective action that result from the findings of these audits and assessments
bull Ensuring the promotion of awareness of customer requirements throughout the organization
bull Performing the duties of a management representative as defined in ISO 90012000
56 Management Review 561 Frequency
ltBusiness Unitgt management staff periodically review the ltBusiness Unitgt quality management system to ensure its continuing suitability adequacy and effectiveness The reviews assess opportunities for improvement and the need to incorporate improvements in ltBusiness Unitgtrsquos quality management system including changing ltBusiness Unitgtrsquos quality policy and quality objectives The review occurs at least once a year but may occur more often based on the performance of the quality management system and business needs
DOCUMENT NUMBER 99-9999 PAGE 19 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
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562 Review items Review items at any one meeting vary depending on importance frequency of meetings and whether the meetings are attended by ltBusiness Unitgt management staff or by another appropriate level of management ltBusiness Unitgt management staff use these meetings to address over the course of a year the following performance and improvement opportunities
bull Results of audits bull Customer feedback bull Process performance and product conformity bull Status of preventive and corrective action bull Follow-up actions from previous management reviews bull Planned changes that could affect the quality management system bull Recommendations for improvement
563 Review outcome The outcome of a review includes actions related to
bull Improvement of the effectiveness of the quality management system and its processes
bull Improvement of deliverables related to requirements bull Resource needs
Results of the reviews are recorded and required actions (ARs) are assigned to responsible parties for follow-up actions The status of ARs is tracked to ensure successful and timely completion
6 Resource Management ltBusiness Unitgt determines and provides the resources needed to
bull Implement and maintain the quality management system and continually improve its effectiveness
bull Enhance customer satisfaction
61 Assignment of Personnel Personnel performing work affecting ltBusiness Unitgt deliverables are deemed competent on the basis of their appropriate education skills experience and training Appropriate departments and functional work groups maintain records documenting employeesrsquo competencies
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IF PRINTED ndash REFERENCE COPY
62 Competence Awareness and Training 621 Commitment to training
ltBusiness Unitgt management staff is committed to employee training as a way of ensuring that personnel
bull Have the knowledge skills tools and techniques required to perform their jobs and initiate improvements and innovations
bull Understand the potential consequences of not following procedures bull Are aware of the relevance and importance of their activities and how they
contribute to the achievement of ltBusiness Unitgtrsquos quality objectives
This commitment to training extends to newly recruited personnel and personnel transferred to new assignments
622 Identifying competency needs and developing training schedules Each functional work group is responsible for
bull Determining the necessary competence for personnel performing work affecting deliverables by analyzing job requirements and an individualrsquos current qualifications and career development goals
bull Developing and regularly reviewing training plans and schedules bull Arranging training or taking other actions to satisfy competency needs of
personnel bull Ensuring that training or other actions continue to be appropriate throughout an
individualrsquos tenure in the work group
623 Technical training and evaluation A technical training group coordinates and facilitates the instruction of ltBusiness Unitgt personnel who require additional technical skills as required by ltBusiness Unitgt business and training needs Training may occur on the job in a formal classroom setting or off-site at a customerrsquos or supplierrsquos facility The training group regularly evaluates training activities to ensure that they are fulfilling the requirements of personnel and the needs of ltBusiness Unitgt
Individual functional groups also evaluate their training needs These needs may change because
bull An employee is reassigned promoted or assumes additional responsibilities bull A new employee is hired bull Customer requirements change bull A new structure system process or procedure is implemented bull A specific performance problem is identified
DOCUMENT NUMBER 99-9999 PAGE 21 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
624 Training records Personnel competency needs are documented in departmental andor individual employee training plans Qualified trainers and facilitators carry out the training Records of an individualrsquos training and qualifications (including copies of licenses and certifications as appropriate) are maintained
63 Infrastructure ltCompanygt provides the infrastructure ltBusiness Unitgt needs to achieve conformity to requirements for deliverables including
bull Buildings workspace and associated utilities bull Process equipment both hardware and software bull Supporting services such as transport facilities and information and communication
technology
Southwest Regional Site Materials and Services (SMS) provisions and maintains buildings workspace and associated utilities Specifically SMS
bull Installs qualifies operates and maintains process support facilities bull Monitors the performance of facilities support equipment associated with product
manufacturing bull Provides preventive and corrective maintenance of facilities support and monitoring
equipment
64 Work Environment ltBusiness Unitgt management staff with support from ltCompanygt Site Environmental Health and Safety (EHS) is committed to providing a suitable work environment
The following human factors affect the work environment
bull Creative work methodologies such as telecommuting bull Opportunities for professional and personal development through programs such as
ERSA (Employee Relations Self-Assessment) bull Opportunities for greater involvement within ltBusiness Unitgt and outside in the
community through programs such as ltCompanygtrsquos Itrsquos a Great Place to Work bull Ergonomics bull Workplace location bull Safety rules and guidance bull Use of protective equipment
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IF PRINTED ndash REFERENCE COPY
The following physical factors affect the work environment
bull Cleanliness bull Hazardous substances and situations bull Air flow temperature humidity and pollution bull Lighting bull Noise and vibration
7 Product Realization ltBusiness Unitgtrsquos manufacturing packaging technology development consists of five phases associated activities and ldquoRevrdquo (Revision) levels
bull Path Finding Assembly and test and silicon technology optimization begins during this phase Silicon and packaging technology roadmaps are synchronized and the strategic assembly technology direction is determined The Technology Architecture Plan (TAP) is published
bull Definition The packaging technology envelope is defined and aligned with business and product needs during this phase The product is formally added to the ltBusiness Unitgt roadmap and the product Package Design Requirements Document (PDRD) is initiated Among the controlled documents that are released are the Product Divisionrsquos Package Product Requirements Document (PRD) the initial Technology Target Specification (TTS) which defines the requirements for a package technology the initial design rules and the initial Technology Performance Specifications (TPSs)
bull Discovery The assembly and test process materials piece-parts and equipment are designed to satisfy the packaging technology envelope lead product requirements and design rules during this phase A Plan of Record (POR) baseline process is established
bull Development The baseline process is defined During this phase the focus is on manufacturing stability and capability and the analysis of data related to manufacturability yield and reliability as well as EHS (environmental health and safety) data related to equipment materials and waste streams Process specifications are written and change control is implemented
bull Deployment Revenue product begins to ship and the factory ramps to high-volume manufacturing during this phase which is normally defined as the period from Technical Certification to Factory Certification or High-Volume Manufacturing (HVM) Certification (When Simultaneous Technical Certification [STC] methodology is employed Technical Certification and HVM Certification occur simultaneously) Continual focus is on yield and manufacturability improvements The Development Manufacturing Line transfers the process to the production factory
DOCUMENT NUMBER 99-9999 PAGE 23 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
The following figure represents the five phases of ltBusiness Unitgtrsquos manufacturing packaging technology development that are described in the preceding paragraphs The figure also defines the scope of ltBusiness Unitgtrsquos ISO 90012000 certification The scope starts with the initial publication of the Technology Target Specification and ends with High-Volume Manufacturing Certification when the packaging process has been duplicated in the receiving factory and the factory assumes responsibility for running and sustaining the process
Path-Finding Definition Discovery Development Deployment
TechnologyTargetSpecification
High-VolumeManufacturing
Certification
TechnologyCertification
Plan ofRecordand
Non-CPU Scope of ISO Certification
71 Planning of Product Realization 711 Creating product-specific quality plans
ltBusiness Unitgt creates product-specific quality plans for product realization processes and for product verification and validation activities These plans are consistent with the other requirements of ltBusiness Unitgtrsquos quality management system
In creating product-specific quality plans ltBusiness Unitgt determines
bull Quality objectives and requirements for the deliverable bull The need to establish processes documents and provide resources specific to
the deliverable bull Required verification validation monitoring inspection and test activities
specific to the deliverable bull Product acceptance criteria bull Records needed to provide evidence that the realization processes and resulting
deliverable fulfill requirements
712 Quality plan documentation ltBusiness Unitgt documents its plans for realization processes and for verification and validation activities in product drawings and specifications material or process flow diagrams process flowcharts setup sheets verification and validation reports work orders lot travelers inspection and test procedures and similar documents that define the manner of production and specify the inspection and test programs for given products Collectively these documents comprise the product-specific quality plan
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IF PRINTED ndash REFERENCE COPY
72 Customer-Related Processes 721 Determination of requirements related to deliverables
ltBusiness Unitgt does not identify requirements initiated by external customers rather a corporate organization determines them in accordance with documented procedures The procedures ensure that the following items are determined
bull Requirements specified by the customer including requirements for delivery If customer requirements differ from standard ltCompanygt products a corporate mediator resolves the differences
bull Requirements and technologies not stated by the customer but necessary for specified use or application
bull Statutory and regulatory requirements related to the product bull Any additional requirements determined by corporate
These requirements are communicated to ltCompanygt divisions fabrication sites and subsequently ltBusiness Unitgt
Requirements may also be initiated by internal customers who want to have ltBusiness Unitgtrsquos processes applied to their design concepts Design concepts are systematically analyzed to identify customer requirements
722 Review of requirements related to deliverables ltBusiness Unitgt reviews requirements related to deliverables prior to the commitment to supply deliverables to customers The review process ensures that
bull Product and technology requirements are understood bull Requirements differing from those previously expressed are resolved bull Requirements are confirmed before acceptance bull ltBusiness Unitgt can meet the defined requirements
Review results and action items are maintained
Requirements for deliverables are defined in terms of frequency power die size device speed volumes delivery dates and other factors They are communicated to responsible departments and functional work groups within ltBusiness Unitgt using various methods including
bull Technology Target Specifications bull Module Target Specifications (MTSs) bull Design rules bull Technology Performance Specifications (TPSs) bull Equipment specifications bull Material specifications
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IF PRINTED ndash REFERENCE COPY
bull Package Design Requirements Documents (PDRDs) bull Bills of Materials (BOMs) bull Plan It bull Meeting minutes bull Scientific record books
When requirements for deliverables change ltBusiness Unitgt ensures that the relevant documents are amended and that relevant personnel are made aware of the changes
723 Customer communication ltBusiness Unitgt has implemented effective processes for communicating with its customers These customers may be other ltCompanygt organizations Communications include but are not limited to the following
bull Product information bull Inquiries bull Order handling bull Customer feedback
73 Design and Development 731 Design and development planning
ltBusiness Unitgt plans and controls design and development of its products Planning activities determine
bull Design and development stages bull Review verification and validation that are appropriate to each design and
development stage bull Responsibilities and authorities for design and development
ltBusiness Unitgt manages interfaces between different groups involved in design and development to ensure effective communication Planning output is updated as the design and development progresses
732 Design and development inputs ltBusiness Unitgt ensures that inputs relating to requirements for deliverables are determined and records maintained Inputs may include
bull Functional and performance requirements bull Applicable statutory and regulatory requirements bull Where applicable information derived from previous similar designs bull Other requirements essential for design and development
Qualified personnel review the requirements for adequacy and completeness and resolve any issues
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733 Design and development outputs ltBusiness Unitgt ensures that the outputs of design and development are in a format suitable to manufacturing and capable of verification against design and development input These outputs generally consist of
bull PDRDs bull Design rules bull iTech files bull Design library bull Vendor Design Approval (VDA) bull SPEED BOM specification bull Netlistpin map
The outputs of design and development (baseline) are approved prior to release to ensure that they
bull Meet input requirements for design and development bull Provide appropriate information for purchasing and production operations bull Contain or reference product acceptance criteria bull Specify the characteristics of the product that are essential for its safe and
proper use
734 Design and development review At suitable stages individuals involved with product design and development meet to
bull Evaluate the ability of the results of design and development to fulfill requirements
bull Identify any problems and propose necessary actions
Review results and action items are maintained
735 Design and development verification Design and development verification is the process by which individuals involved with design and development demonstrate that outputs have satisfied the design and development input requirements Verification provides a preliminary assessment of the packagersquos manufacturability
ltBusiness Unitgt has documented procedures that establish the points at which verification activities are performed Verification records and action items are maintained
736 Design and development validation Design and development validation is the process by which individuals involved with product design and development demonstrate that the resulting product is capable of fulfilling the requirements for the specified use or application
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IF PRINTED ndash REFERENCE COPY
ltBusiness Unitgt has documented procedures that establish when in the design and development process validation is performed Validation records and action items are maintained
737 Control of design and development changes Authorized ltBusiness Unitgt personnel identify document review and approve all design and development changes before implementation Records of the results of the change review and action items are maintained
74 Purchasing Purchases and services that impact the quality of products delivered to ltBusiness Unitgt customers are strictly controlled The type and extent of control applied to the supplier and the purchased product are dependent on the effect of the purchased product on subsequent product realization or the final product Controls are exercised by departments inside and outside ltBusiness Unitgt depending on the purchased product or service
741 Purchasing process ltBusiness Unitgt controls its purchasing processes to ensure that direct and indirect materials
bull Conform to requirements bull Reach manufacturing without interruption bull Are procured from approved suppliers
The responsible commodity management team evaluates and selects suppliers on the basis of their ability to meet ltBusiness Unitgtrsquos requirements including as applicable having a quality management system and meeting any stated product- or service-specific quality assurance requirements
The responsible commodity team performs subsequent reevaluations at prescribed intervals using methods including but not limited to those in the following list
bull A formal assessment process of the supplierrsquos capability to supply products andor services
bull Analysis of data in relation to key parameters for example delivery performance and material rejects
bull Feedback received bull Evaluation at the time of subcontract renewal
Evaluation records and action items arising from the evaluation are maintained
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IF PRINTED ndash REFERENCE COPY
742 Purchasing information ltBusiness Unitgt ensures that its purchasing documents are approved prior to submitting them to the supplier During the approval process information relating to the particular purchase is checked for accuracy and adequacy of the specified requirements Purchasing information may include
bull Drawings bull Specifications bull References to part numbers and descriptions bull Requirements for approval of product procedures processes and equipment bull Requirements for qualification of personnel bull Verification arrangements at the supplierrsquos premises and method of product
release bull Supplier quality management system requirements
ltBusiness Unitgt maintains records of all its purchasing documents
743 Verification of purchased product ltBusiness Unitgt has established and implemented inspection and other activities necessary for ensuring that purchased product meets specified purchase requirements
When the applicable contract with the supplier allows ltBusiness Unitgtrsquos representatives may audit the supplierrsquos premises Also when specified under contract and allowable under the contract with ltBusiness Unitgtrsquos suppliers ltBusiness Unitgtrsquos customers or their representatives will be afforded the opportunity to visit the supplierrsquos premises to perform verification
75 Production Provision 751 Control of production operations
ltBusiness Unitgt plans and carries out production operations under controlled conditions Controlled conditions include as applicable
bull Availability of information that describes the characteristics of the product bull Availability of work instructions at points of use bull Use of suitable equipment bull Availability and use of measuring and monitoring devices bull Implementation of monitoring and measurement activities bull Implementation of release delivery and any applicable post-delivery activities
7511 Control of processes and equipment The processes and equipment used to produce new package technology are initially qualified under controlled conditions Platform managers define the transfer requirements for high-volume manufacturing
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IF PRINTED ndash REFERENCE COPY
The methods used to qualify equipment purchased to support increasing product demand are described in procurement specifications andor contracts Additional equipment characterization requirements are defined in Change Control Board (CCB) documents
7512 Process sequence and recipes The procedures and recipes for each process step are documented in controlled documents which typically include the following
bull Individual process operating specifications bull Bills of materials (BOMs) bull Basic product specifications (BPSs) bull Special customer specifications (S-specs) bull Online Summary of Electrical Test (OSET)
The correct production sequences are controlled and planned using WorkStream Information contained in WorkStream includes the product routes operation numbers processing data and other information necessary to support the manufacturing process The progress of a product or group of products through a production route is controlled and monitored in WorkStream WorkStream is accessible using computer terminals located throughout the factory
7513 Process change controlprocess improvement Changes to continually improve qualified processes testing equipment or indirect and direct materials are documented and controlled by the appropriate CCB To maintain the integrity of the process ltBusiness Unitgt verifies the resulting output to ensure that the instituted change has the desired effect
7514 Statistical process control Where appropriate statistical process control (SPC) is used on key process parameters and quality characteristics Response flow checklists (RFCs) to correct out-of-control conditions are used where appropriate The details of the SPC system and other monitors are documented in individual process specifications
752 Validation of processes for production Validation of processes for production demonstrates the ability of processes to achieve planned results At appropriate intervals in the realization process ltBusiness Unitgt validates processes where
bull Subsequent monitoring or measurement cannot verify the resulting output bull Deficiencies in the product may become apparent only after the product is in
use
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IF PRINTED ndash REFERENCE COPY
ltBusiness Unitgt validation arrangements of these processes include as applicable
bull Defined criteria for review and approval of the processes bull Approval of equipment and qualification of personnel bull Use of specific methods and procedures bull Records requirements bull Revalidation
753 Identification and traceability ltBusiness Unitgt identifies where appropriate the product by suitable means throughout product realization and it identifies the product status with respect to monitoring and measurement requirements as described below
7531 Identification and traceability control ltBusiness Unitgt maintains product identification and traceability throughout product realization using a combination of the following methods
bull Physical segregation bull Fab lot number bull Lot travelers (Assembly Test Process Orders [ATPOs] or Finish Process
Orders [FPOs]) bull WorkStream routes bull Product package marking bull Substrate Lot Identifiers (SLIs)
The automated shop floor control system WorkStream controls product routing and traceability WorkStream routes are programmed to prevent product from being moved to a future operation until all processing and data collection at the current operation are complete This control process applies to production lots nonstandard flow products which are processed using specialized routes and die sales which are normal product processed through a partial assembly route in accordance with customer request WorkStream can be used to trace lots currently in the factory to a specific location or operation in the factory Records pertaining to lot processing (ATPOFPO) are retained
Production lots are physically segregated from each other through the use of approved carts A lot is carried on a designated cart (or carts) and the cart carries only one lot to maintain traceability and lot integrity
7532 Monitoring and measurement status Lot travelers (ATPOs and FPOs) and WorkStream are used to indicate the status of product within the overall process flow Manufacturing personnel record the measurement and monitoring status of each lot on the appropriate traveler and enter the data into WorkStream
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Product that has been inspected and has passed the defined quality criteria is moved to the next operation Rejected product is physically separated from acceptable product whenever possible If physical separation is not yet possible the rejected product is clearly identified as reject product and disposed of according to the governing procedure Product that has been placed on hold for production-related problems is identified as ldquoon holdrdquo and cannot be processed further until its disposition is determined
754 Customer property ltBusiness Unitgt identifies verifies and protects property and other assets owned by customers and other interested parties while the property is under its control Such property may be provided for use or incorporation into an ltBusiness Unitgt deliverable
Property that is lost damaged or does not meet specification is reported to the customer and records are maintained
755 Preservation of product ltBusiness Unitgt has processes that preserve conformity of product and constituent product parts during internal processing and delivery to the intended destination ltBusiness Unitgt personnel are responsible for handling product inside the factory and for delivery to the Arizona Distribution Center (ADC) ADC is responsible for packaging and handling of finished product
Southwest Regional Site Materials and Services monitors direct materials from point of receipt through storage until it is issued to ltBusiness Unitgt manufacturing Supplier packaging is maintained as long as possible to ensure proper handling and storage Perishable material is coded with expiration dates Indirect materials are coded with part numbers and revision levels to ensure that correct revision level materials are being used in manufacturing
ltBusiness Unitgt product is assembled under appropriate environmental control to prevent contamination deterioration and damage from electrostatic discharge Use of automated process equipment and associated carriers minimizes the potential for damage due to material handling
ltBusiness Unitgt packaging and shipping standards conform to corporate drawing specifications Packaging supplies are procured through corporate-contracted suppliers
76 Control of Monitoring and Measuring Devices 761 Introduction
ltBusiness Unitgtrsquos processes ensure that monitoring and measurement activities are carried out in a manner that is consistent with monitoring and measurement requirements
ltBusiness Unitgt controls calibrates and maintains monitoring and measuring devices needed to provide evidence of conformity of product to determined
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IF PRINTED ndash REFERENCE COPY
requirements Manufacturing and support organizations deliver to the Site Calibration Standards Lab measuring equipment that either needs adjustment or is due for calibration on or before the calibration due date Every organization that comes into contact with measuring equipment has procedures to protect the equipment from damage and deterioration during handling maintenance and storage
Monitoring and measuring devices subject to calibration include but are not limited to
bull Measurement and test equipment (MampTE) bull Analytical in-process inspection equipment bull Final test equipment bull Computer software used in the monitoring and measurement of specified
requirements
ltBusiness Unitgt preventive maintenance and calibration procedures also apply to monitoring and measuring devices used by suppliers in the Supplier Support Program (SSP) and by other contractors who actively support the factory
762 Calibration safeguards identification status and records ltBusiness Unitgt safeguards measuring equipment from adjustments that would invalidate measurement results Measuring equipment subject to calibration control is uniquely identified Calibration frequency is documented and controlled by the Calibration Scheduling System or other appropriate system Records and results of calibration and maintenance performed on each piece of equipment are maintained as specified by the supporting group and factory requirements Calibration status appears on a sticker or label affixed to the equipment or in a readily accessible database or record
763 Calibration methods When performing calibration qualified ltBusiness Unitgt personnel use procedures that identify the measurements to be made the accuracies required and the calibration settings The measuring equipment used is capable of the precision and accuracy requirements and the uncertainty of each measurement within specified limits
Measuring equipment is calibrated or verified at specified intervals or prior to use as applicable against measurement standards traceable to international or national measurement standards Where no such standards exist the basis used for calibration or verification is recorded
764 Corrective action ltBusiness Unitgt initiates appropriate action if measuring equipment is found to be out of tolerance or in an overdue condition Appropriate action may include but is not limited to frequency validity and product risk reviews as described below Records of the results of action taken are maintained and reviewed
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IF PRINTED ndash REFERENCE COPY
7641 Out-of-tolerance equipment for userowner and calibrating departments When measuring equipment is found in an out-of-tolerance condition the using department is notified The notification includes but is not be limited to all associated measurement data Departments notified of an out-of-tolerance device evaluate the impact and possible acceptance of nonconforming product or services by performing a Disposition Review Board (DRB) The Quality Systems Engineer generates the DRB in SPEED
Important No DRB is required if an out-of-tolerance condition occurs during initial (first) equipment calibration performed by the Site Calibration Standards Lab
7642 Overdue equipment for userowner and calibrating departments When measuring equipment is found in an overdue condition the using department is notified The notification includes but is not limited to all associated scheduling data Departments notified of an overdue device evaluate the impact by performing a Process Trouble Report (PTR) The Quality Systems Engineer generates the PTR in SPEED
8 Measurement Analysis and Improvement 81 Planning Monitoring Measurement and Improvement Activities
ltBusiness Unitgt plans and implements the monitoring measurement analysis and improvement processes needed to
bull Demonstrate conformity of processes and product bull Ensure conformity of the quality management system bull Continually improve the effectiveness of the quality management system
ltBusiness Unitgt establishes the applicable methods including statistical techniques and the specific equipment used for measuring processes and products
DOCUMENT NUMBER 99-9999 PAGE 34 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
82 Monitoring and Measurement 821 Customer satisfaction
ltBusiness Unitgt gathers analyzes and monitors information relating to customer perception of ltBusiness Unitgtrsquos performance ltBusiness Unitgt uses the sources of customer satisfaction information to determine if the organization is meeting the needs and expectations of ltBusiness Unitgtrsquos customers Results are reported to the ltBusiness Unitgt management staff as part of the management review process and records and action items are maintained
822 Internal and external audits ltBusiness Unitgt conducts internal audits at planned intervals in all areas of the organization where the quality of deliverables to the customer is affected ltBusiness Unitgt also facilitates second-party audits from Corporate Quality Assessment and third-party audits from the Registering Authority These audits
bull Verify compliance of the quality management system to product realization plans the requirements of ISO 90012000 and internal specifications as appropriate and the quality management system requirements established by ltBusiness Unitgt
bull Determine whether the quality management system has been effectively implemented and maintained
bull Help drive continual improvement throughout ltBusiness Unitgt
8221 Quality audit implementation Quality system audits are the defined responsibility of the Quality Systems Department Audits are
bull Carried out annually or as needed in line with documented procedures and responsibilities Audit frequency is based on business needs andor maturity system
bull Performed in a manner that ensures objectivity and impartiality of the audit process Auditors do not audit their own work
bull Defined planned and scheduled on the basis of the status and importance of the activities and areas to be audited as well as on the results of previous audits
In addition to internal audits the manufacturing floor performs self-audits annually or as needed
8222 Audit results follow-up and records The results of audits are formally recorded along with timely correctivepreventive action and the time frame agreed on by personnel having responsibility in the areas audited The effectiveness of the correctiveprevention action is reviewed as needed with personnel independent from the audited areas either during a subsequently scheduled audit or randomly
DOCUMENT NUMBER 99-9999 PAGE 35 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
The status and effectiveness of corrective and preventive actions as well as audit results and trends are assessed and reviewed as part of the management review process
8223 Continual improvement Audit and assessment results are analyzed to identify root causes of problems Organization-wide issues are identified and presented to management The approach ensures the continual improvement of the quality management system while it mitigates the recurrence of problems and nonconformities
823 Monitoring and measurement of processes At pertinent stages of the realization process ltBusiness Unitgt monitors and where applicable measures the performance of its processes Records and action items are maintained
Measures of process performance that may be incorporated into various realization processes include the following indicators
bull Capability bull Cost allocation and reduction bull Cycle time or throughput bull Measurable aspects of dependability bull Yield bull Effectiveness and efficiency of people bull Reaction time bull Utilization of technologies bull Waste reduction
824 Monitoring and measurement of deliverables
At pertinent stages of the realization process ltBusiness Unitgt monitors and where applicable measures product characteristics Verification (inspection) records and the test history of each production lot are maintained in WorkStream Records are also maintained as specified by the relevant documentation including the name of the person authorizing release of the deliverable
83 Control of Nonconforming Product ltBusiness Unitgt ensures that nonconforming product is identified and controlled to prevent its unintended use or delivery Nonconforming data are collected and analyzed and records and action items are maintained
831 Disposition Review Board A DRB is convened to confirm that questionable product is normal or indistinguishable from normal and to determine the disposition of such product A
DOCUMENT NUMBER 99-9999 PAGE 36 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
DRB is required when routine dispositioning procedures do not specify the appropriate disposition
832 Material Review Board A Material Review Board (MRB) is convened to evaluate the shipment of nonconforming product Nonconforming product is shipped only with the consent of a Quality and Reliability (QampR) engineer the customer andor Product Division
84 Analysis of Data ltBusiness Unitgt identifies collects and analyzes appropriate data to
bull Demonstrate the effectiveness of the quality management system bull Evaluate improvement and performance opportunities
85 Improvement 851 Continual improvement
ltBusiness Unitgt plans and manages the processes necessary for the continual improvement of its quality management system
852 Corrective and preventive actions ltBusiness Unitgt documents and follows processes that review nonconforming product and evaluates the need for correction and preventive actions The results of corrective and preventive actions taken are recorded and reviewed
Examples of ltBusiness Unitgt processes that may initiate corrective and preventive actions are
bull Management review of quality systems bull Internal and external audits and self-audits bull Incoming material quality control inspections bull Dispositioning of nonconforming product including DRBs and MRBs bull Yield review and low-yield analysis bull Customer feedback including Functional Analysis Correlation Requests
(FACRs) bull External Administrative Customers Issues (EACIs) bull Customer Quality Incident Report (CQIR)
853 Customer feedback system ltBusiness Unitgt sometimes receives feedback from ltCompanygtrsquos customers (through the ltCompanygt Quality Support Center) in the form of FACRs and EACIs ltCompanygtrsquos Customer Quality Engineers may raise awareness of certain high-impact issues by generating a CQIR
DOCUMENT NUMBER 99-9999 PAGE 37 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
854 Corrective action tracking The coordinatorowner for each process that is part of the formal corrective-preventive action system is responsible for tracking corrective and preventive actions
855 Correctivepreventive action implementation Implementation of corrective and preventive actions is prioritized as necessary based on factory requirements and customer expectations Corrective and preventive actions that require process changes are reviewed and approved for implementation by the appropriate Process Change Control Board (PCCB) The results of actions taken are recorded
856 Correctivepreventive action escalation Any issues identified within the formal correctivepreventive action system that require escalation due to priority risk or resourcing may be escalated using any of the following people or systems
bull Platform manager bull Department manager bull Manufacturing shift manager bull Quality and Reliability Manager bull ISO Management Representative bull Management review process bull Other communication forums as appropriate
9 Revision History
Rev Date Description Initiator
08 101298 Renew spec without content changes ltNamegt
09 2599 Complete rewrite reformat to comply with governing spec 7-section formatting
ltNamegt
10 4299 CN ndash To comply with ISO audit finding in development of a more robust and closed loop system for dealing with out-of-tolerance and overdue measurement and test equipment that require calibration from the site(s) Standard Calibration Lab
ltNamegt
11 52699 CN ndash Clarify when a DRB should not occur ltNamegt
12 021400 CN ndash Rewrite ltNamegt
13 101300 Complete rewrite using new template to comply with ISO 90012000
ltNamegt
DOCUMENT NUMBER 99-9999 PAGE 38 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 101 Key Organizational Responsibilities
The responsibility authority and interrelationship of all personnel who manage perform and verify work are defined in organizational charts by procedures within the various organizations focus areas and functional work groups and in the following matrix
Important
bull Refer to 553 for a description of the responsibilities assigned to the ltBusiness Unitgt Director and the ltBusiness Unitgt ISO Management Representative
bull Organizations and focus areas in rows bordered by dashed lines are outside ltBusiness Unitgt but provide specified support functions
Organization Focus Areas
Roadmap and Business Process Management (RBPM)
bull Product and Technology Integration bull CPU Packaging and Enabling Roadmaps bull Technology Assessments and Communications bull Package Technology Management and Capability Roadmaps
Design Process Development (DPD)
bull Design Tool Development bull ThermalMechanical Tools and Analysis bull Electrical Modeling and Analysis bull Mechanical Design and Integration bull Package Design and Integration bull Design Processes
Platform Materials and Enabling Development (PMED)
bull Platform Integration bull Materials bull Enabling bull Substrate Assembly Subcontractors
Module Engineering bull Process Engineering bull Process Change Control Board
DOCUMENT NUMBER 99-9999 PAGE 39 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Organization Focus Areas
Automation bull Equipment Integration bull Engineering Analysis bull Shop Floor Control bull Infrastructure bull Planning and Logistics Group (PLG) bull Test Automation bull Change Requests bull Change Control Board bull MDT bull Operations
Factory Operations bull Manufacturing bull Manufacturing Systems bull Industrial Engineering bull Build Logistics
Organizational Effectiveness Programs
bull Organizational Development bull Salaried Non-ExemptExemptFirst Line Management (FLM)
Development bull Mentoring bull Embedded Staffing and Sourcing bull Statistical Applications bull Factory Support bull Peer Training Systems bull Business Practices bull Safety bull Employee Relations Self-Assessment (ERSA) bull Quality Systems Audit bull Document Management Information Services bull Learning Technologies Integration and Validation
Quality and Reliability (QampR)
bull Platform and Enabling Quality and Reliability Engineering (QRE)
bull Materials Analysis bull Failure Analysis bull Fault Isolation bull Product QRE bull Customer and Sustaining Engineering
Quality and Reliability Engineering Support
bull Product reliability stress bull Preventive maintenance and calibration of equipment and
tools
DOCUMENT NUMBER 99-9999 PAGE 40 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Organization Focus Areas
Product Engineering
bull Product sample and early revenue requirements management bull Primary interface to Product Division bull Division to Virtual Factory coordination bull Product silicon test software (Test Change Control Board
Component test Burn-in PC Platform Validation) Southwest Regional Site Materials and Services (SMS)
bull Process support facilities bull Facilities support equipment bull Preventive and corrective maintenance of facilities support
and monitoring equipment
DOCUMENT NUMBER 99-9999 PAGE 41 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 102 ISO 90012000ltBusiness Unitgt Quality Manual Matrix
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
12 Application 421 551 7
4 Quality management system 1 41 General requirements 1 42 Documentation requirements 43 421 General 43 422 Quality manual 43 44
423 Control of documents 432 44 45 46
424 Control of quality records 3 433 444 45 46 563 61 624 711 722 734 735 736 737 741 742 752 762 764 82 852 855
5 Management responsibility 5 51 Management commitment 51 553 56 6 101
52 Customer focus 52 72
53 Quality policy 53 552 561
54 Planning 54 541 Quality objectives 541 542
542 Quality management system planning 46 542 6 71 731 81 851
55 Responsibility authority and communication 55 551 Responsibility and authority 531 541 551 552 553 56
101 552 Management representative 553 553 Internal communication 533 553 62 101 56 Management review 56 561 General 443 542 561 562 Review input 562 821 8222 852 856
lowastlowastlowastlowast Boldface = Strong relationship between the ltBusiness Unitgt Quality Manual and the ISO 90012000 clause
DOCUMENT NUMBER 99-9999 PAGE 42 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
563 Review output 563 46
6 Resource management 6 61 Provision of resources 51 6 62 Human resources 61 62
621 General 51 61 62
622 Competence awareness and training 46 62
63 Infrastructure 63 64 Work environment 64 7 Product realization 7 71 Planning of product realization 542 46 6 71 722 733 735
736 81
72 Customer-related processes 72 721 Determination of requirements related to
the product
52 721
722 Review of requirements related to the product
46 722
723 Customer communication 723 853
73 Design and development 73 731 Design and development planning 542 731 732 Design and development inputs 46 732 733 Design and development outputs 733 75
734 Design and development review 46 734
735 Design and development verification 46 735 736 Design and development validation 46 736 737 Control of design and development
changes
46 737
74 Purchasing 74 741 Purchasing process 46 741 84
742 Purchasing information 46 742 743 Verification of purchased product 743 75 Production and service provision 75
DOCUMENT NUMBER 99-9999 PAGE 43 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
751 Control of production and service provision
751
752 Validation of processes for production and service provision
46 623 752
753 Identification and traceability 46 753 83
754 Customer property 754 755 Preservation of product 755 76 Control of monitoring and measuring devices 46 721 76 83
8 Measurement analysis and improvement 8 81 General 542 71 81 82
82 Monitoring and measurement 82 821 Customer satisfaction 562 821 853
822 Internal audit 46 562 822 84 851
823 Monitoring and measurement of processes
46 823 84
824 Monitoring and measurement of product 46 824 83 84 83 Control of nonconforming product 83 84
84 Analysis of data 562 741 821 8223 823 824 83 84
85 Improvement 85 851 Continual improvement 531 54 56 8223 84 851
852
852 Corrective action 46 764 85
853 Preventive action 46 85
DOCUMENT NUMBER 99-9999 PAGE 44 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 103 ltBusiness Unitgt Quality ManualQuality Management System Documentation
Matrix The table below lists the sections by number and title of the ltBusiness Unitgt Quality Manual along with the applicable quality management system documentation associated with the quality manual (QM) sections
Sec QM Section Title Quality Management System Documentation
1 Purpose
2 Scope
3 Applicable Documents
4 General 41 Definitions 99-9999 ltBusiness Unitgt Quality Manual 42 ltBusiness Unitgt
Profile NA
43 Quality Management System Documentation
99-9999 ltBusiness Unitgt Quality Manual 99-9999 Departmental Document Control Policies and
Procedures 44 Quality Manual 99-9999 ltBusiness Unitgt Quality Manual
99-9999 Distribution of Controlled Documents 99-9999 DMIS ldquoltCompanygt Confidentialrdquo Requirements
45 Control of Documents
99-9999 Document Management Information Services Governing Spec for 99-XXXX SECC Documents
99-9999 Document Management Information Services Policies and Procedures for ltBusiness Unitgt Series Specifications
99-9999 Departmental Document Control Policies and Procedures
99-9999 Distribution of Controlled Documents 99-9999 DMIS ldquoltCompanygt Confidentialrdquo Requirements
46 Control of Quality Records
99-9999 Virtual Factory Quality Records Retention PoliciesProcedures
5 Management Responsibility 51 Management
Commitment 99-9999 Departmental Document Control Policies and
Procedures 52 Customer Focus 53 Quality Policy 99-9999 ltBusiness Unitgt Quality Manual 54 Planning
DOCUMENT NUMBER 99-9999 PAGE 45 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
55 Responsibility Authority and Communication
99-9999 ltBusiness Unitgt Quality Manual
56 Management Review 99-9999 ltBusiness Unitgt Management Review Policy and Procedure
6 Resource Management 61 Assignment of
Personnel
62 Competence Awareness and Training
99-9999 Training Guidelines and Procedures for ltBusiness Unitgt
New Hire Orientation Documentation 63 Infrastructure 64 Work Environment ltBusiness Unitgt Manufacturing Safety Handbook
Office Safety Handbook
7 Product Realization 71 Planning of Product
Realization
72 Customer-Related Processes
99-9999 Change Management Specification Plan It Manual
73 Design and Development
99-9999 AssemblyTest CCB Policies and Procedures 99-9999 Change Management Specification 99-9999 DPD Department Operations Process 99-9999 Software Development Process 99-9999 Product Design Integration Process 99-9999 Enabling Design Process 99-9999 Technology Design Integration Process 99-9999 Design Validation Process 99-9999 Product Package Design Requirements Document
(PDRD) Process Applicable design rules Applicable library standards
74 Purchasing ltBusiness Unitgt Materials Desktop Procedures
DOCUMENT NUMBER 99-9999 PAGE 46 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
75 Production Provision 99-9999 Procurement specification for (Commodity) Materials 99-9999 ltBusiness Unitgt ESD Requirements 99-9999 AssemblyTest CCB Policies and Procedures 99-9999 Traceability and Bottomside Marking Requirements 99-9999 Standard Lot Numbering Specification 99-9999 Virtual Factory Quality Records Retention
PoliciesProcedures 99-9999 Chandler AZ Site Environmental Controls
Specification 99-9999 Unit Integrity Reject Management Specification 99-9999 C4OLGA Traceability Requirements 99-9999 WorkStream Policies and Procedures for C4 OLGA and
FC-PGA 99-9999 C4FC-PGA Class 10000 Cleanroom Protocol Guideline 99-9999 C4FC-PGA Class 100000 Cleanroom Protocol
Guideline 99-9999 OLGA1 OLGA2 INT2 FC-PGA VF and MCM On-
HoldOff-Hold System Procedure 99-9999 Pack Procedure Applicable process operating and other specifications AzLO Desktop Operating Procedures Handling and storage procedures documented in individual specifications Online Summary of Electrical Test (OSET) Product build kits
76 Control of Monitoring and Measuring Devices
99-9999 Arizona Standards Lab Calibration Procedures 99-9999 Measuring Equipment and Calibration Policy 99-9999 Virtual Factory AssemblyTest Manufacturing
Preventive Maintenance and Calibration Spec Individual manufacturing equipment specifications
8 Measurement Analysis and Improvement 81 Planning Monitoring
Measurement and Improvement Activities
DOCUMENT NUMBER 99-9999 PAGE 47 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
82 Monitoring and Measurement
99-9999 Procurement specification for (Commodity) Materials 99-9999 ATMO Spec Template for 08 Series Specs 99-9999 AT Internal Audit Policies amp Procedures for Virtual
Factories 99-9999 AT Self Audit Policies amp Procedures for Virtual
Factories 99-9999 ltBusiness UnitgtATM Quality Audit Corrective Action
Tracking Procedure using Speed 99-9999 FC-PGAINT2 and OLGA VF Inspection Trouble Report
(ITR) Procedures 99-9999 C4 amp FC-PGA VF Material and Disposition Review
Board Procedure 99-9999 Final Visual Inspection Procedure 99-9999 FC-PGAINT2 and OLGA Virtual Factory Final QA
Minimum Lot Acceptance Inspections Requirements and Procedure
99-9999 Quality System Auditing Policy 83 Control of
Nonconforming Product
99-9999 Material and Disposition Review Board procedure 99-9999 Unit IntegrityReject Management Specification 99-9999 OLGA1 and FC-PGA VF Process Trouble Report System 99-9999 Yield Issue Procedures and Guidelines 99-9999 OLGA1 OLGA2 INT2 FC-PGA VF and MCM On-
HoldOff-Hold System Procedure 99-9999 C4 amp FCPGA VF Material and Disposition Review
Board Procedure 84 Analysis of Data 85 Improvement 99-9999 AssemblyTest CCB Policies and Procedures
99-9999 AT Internal Audit Policies amp Procedures for Virtual Factories
99-9999 Excursion (DRBMRBITRPTR) NotificationDocumentation in SPEED ndash Policies and Procedures
99-9999 C4 amp FC-PGA VF Material and Disposition Review Board Procedure
Departmentally controlled procedures for yield management Departmentally controlled procedures for FACRs
DOCUMENT NUMBER 99-9999 PAGE 48 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 104 Abbreviations
ADC Arizona Distribution Center
AR Action Request
ltBusiness Unitgt
ltBusiness Unitgt
ATPO Assembly Test Process Orders
BKM Best known method (work instruction)
BOM Bill of materials
BPS Basic product specifications
CAT Chandler Assembly Test
CCB Change Control Board
CPU Central Processing Unit
CQIR Customer Quality Incident Report
DMIS Document Management Information Services
DRB Disposition Review Board
EACI External Administrative Customers Issue
EHS Environmental Health and Safety
ERSA Employee Relations Self-Assessment
FACR Functional Analysis Correlation Request
FPO Finish Process Order
HVM High-Volume Manufacturing
ITR Inspection Trouble Report (also known as Internal Trouble Report)
ISO International Organization for Standardization
LDC Local desktop control (work instruction)
MampTE Measurement and Test Equipment
MBP Management by Planning
MRB Material Review Board
MTS Module Target Specifications
MUM Monthly Update Meeting
OSET Online Summary of Electrical Test
PCCB Process Change Control Board
DOCUMENT NUMBER 99-9999 PAGE 49 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
PDRD Package Design Requirements Document
POR Plan of Record
PRD Product Requirements Document
PTR Process Trouble Report
PPV PC Platform Validation
QampR Quality and Reliability
RFC Response Flow Checklist
SLI Substrate Lot Identifier
SMS Site Materials and Services
SPC Statistical process control
SPEED System Product Engineering ECO Database
SSP Supplier Support Program
STC Simultaneous Technical Certification
TAP Technology Architecture Plan
TCCB Test Change Control Board
TEI Temporary Engineering Instruction
TMG Technology Manufacturing Group
TPS Technology Performance Specification
TTS Technology Target Specification
VDA Vendor Design Approval
VF Virtual factory
DOCUMENT NUMBER 99-9999 PAGE 17 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ltBusiness Unitgt management staff gives personnel performing quality functions sufficient responsibility and authority to
bull Identify and record problems relating to ltBusiness Unitgtrsquos deliverables bull Initiate action to prevent the occurrence of nonconformities relating to
ltBusiness Unitgtrsquos products processes and quality system bull Initiate recommend or provide solutions through designated channels bull Verify the implementation of solutions bull Control further processing delivery or installation of nonconforming product
until the deficiency or the unsatisfactory condition has been corrected
DOCUMENT NUMBER 99-9999 PAGE 18 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
553 Personnel responsible for quality implementation The responsibility authority and interrelationship of all personnel who manage perform and verify work are defined by procedures within the various departments and functional work groups in organizational charts and in Appendix 101 Key Organizational Responsibilities The responsibilities for the ltBusiness Unitgt Director and the ltBusiness Unitgt ISO Management Representative appear in the table below
This person is responsible and accountable for
ltBusiness Unitgt Director
bull Overall management of the business including ltBusiness Unitgtrsquos quality management system as defined in ltBusiness Unitgtrsquos quality manual
ltBusiness Unitgt ISO Management Representative
bull Reviewing ltBusiness Unitgtrsquos quality management system and reporting the findings to management staff
bull Maintaining the effectiveness of ltBusiness Unitgtrsquos quality management system by adapting it to fit changing circumstances
bull Ensuring that functional work groups are proactive when probable instances of nonconformity exist
bull Reporting to ltBusiness Unitgt management staff if resources are inadequate for maintaining an effective internal quality audit program
bull Maintaining contact with the Registering Authority bull Providing ltBusiness Unitgt management staff with
updates on the findings of quality audits and assessments and with progress reports on plans for corrective action that result from the findings of these audits and assessments
bull Ensuring the promotion of awareness of customer requirements throughout the organization
bull Performing the duties of a management representative as defined in ISO 90012000
56 Management Review 561 Frequency
ltBusiness Unitgt management staff periodically review the ltBusiness Unitgt quality management system to ensure its continuing suitability adequacy and effectiveness The reviews assess opportunities for improvement and the need to incorporate improvements in ltBusiness Unitgtrsquos quality management system including changing ltBusiness Unitgtrsquos quality policy and quality objectives The review occurs at least once a year but may occur more often based on the performance of the quality management system and business needs
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IF PRINTED ndash REFERENCE COPY
562 Review items Review items at any one meeting vary depending on importance frequency of meetings and whether the meetings are attended by ltBusiness Unitgt management staff or by another appropriate level of management ltBusiness Unitgt management staff use these meetings to address over the course of a year the following performance and improvement opportunities
bull Results of audits bull Customer feedback bull Process performance and product conformity bull Status of preventive and corrective action bull Follow-up actions from previous management reviews bull Planned changes that could affect the quality management system bull Recommendations for improvement
563 Review outcome The outcome of a review includes actions related to
bull Improvement of the effectiveness of the quality management system and its processes
bull Improvement of deliverables related to requirements bull Resource needs
Results of the reviews are recorded and required actions (ARs) are assigned to responsible parties for follow-up actions The status of ARs is tracked to ensure successful and timely completion
6 Resource Management ltBusiness Unitgt determines and provides the resources needed to
bull Implement and maintain the quality management system and continually improve its effectiveness
bull Enhance customer satisfaction
61 Assignment of Personnel Personnel performing work affecting ltBusiness Unitgt deliverables are deemed competent on the basis of their appropriate education skills experience and training Appropriate departments and functional work groups maintain records documenting employeesrsquo competencies
DOCUMENT NUMBER 99-9999 PAGE 20 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
62 Competence Awareness and Training 621 Commitment to training
ltBusiness Unitgt management staff is committed to employee training as a way of ensuring that personnel
bull Have the knowledge skills tools and techniques required to perform their jobs and initiate improvements and innovations
bull Understand the potential consequences of not following procedures bull Are aware of the relevance and importance of their activities and how they
contribute to the achievement of ltBusiness Unitgtrsquos quality objectives
This commitment to training extends to newly recruited personnel and personnel transferred to new assignments
622 Identifying competency needs and developing training schedules Each functional work group is responsible for
bull Determining the necessary competence for personnel performing work affecting deliverables by analyzing job requirements and an individualrsquos current qualifications and career development goals
bull Developing and regularly reviewing training plans and schedules bull Arranging training or taking other actions to satisfy competency needs of
personnel bull Ensuring that training or other actions continue to be appropriate throughout an
individualrsquos tenure in the work group
623 Technical training and evaluation A technical training group coordinates and facilitates the instruction of ltBusiness Unitgt personnel who require additional technical skills as required by ltBusiness Unitgt business and training needs Training may occur on the job in a formal classroom setting or off-site at a customerrsquos or supplierrsquos facility The training group regularly evaluates training activities to ensure that they are fulfilling the requirements of personnel and the needs of ltBusiness Unitgt
Individual functional groups also evaluate their training needs These needs may change because
bull An employee is reassigned promoted or assumes additional responsibilities bull A new employee is hired bull Customer requirements change bull A new structure system process or procedure is implemented bull A specific performance problem is identified
DOCUMENT NUMBER 99-9999 PAGE 21 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
624 Training records Personnel competency needs are documented in departmental andor individual employee training plans Qualified trainers and facilitators carry out the training Records of an individualrsquos training and qualifications (including copies of licenses and certifications as appropriate) are maintained
63 Infrastructure ltCompanygt provides the infrastructure ltBusiness Unitgt needs to achieve conformity to requirements for deliverables including
bull Buildings workspace and associated utilities bull Process equipment both hardware and software bull Supporting services such as transport facilities and information and communication
technology
Southwest Regional Site Materials and Services (SMS) provisions and maintains buildings workspace and associated utilities Specifically SMS
bull Installs qualifies operates and maintains process support facilities bull Monitors the performance of facilities support equipment associated with product
manufacturing bull Provides preventive and corrective maintenance of facilities support and monitoring
equipment
64 Work Environment ltBusiness Unitgt management staff with support from ltCompanygt Site Environmental Health and Safety (EHS) is committed to providing a suitable work environment
The following human factors affect the work environment
bull Creative work methodologies such as telecommuting bull Opportunities for professional and personal development through programs such as
ERSA (Employee Relations Self-Assessment) bull Opportunities for greater involvement within ltBusiness Unitgt and outside in the
community through programs such as ltCompanygtrsquos Itrsquos a Great Place to Work bull Ergonomics bull Workplace location bull Safety rules and guidance bull Use of protective equipment
DOCUMENT NUMBER 99-9999 PAGE 22 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
The following physical factors affect the work environment
bull Cleanliness bull Hazardous substances and situations bull Air flow temperature humidity and pollution bull Lighting bull Noise and vibration
7 Product Realization ltBusiness Unitgtrsquos manufacturing packaging technology development consists of five phases associated activities and ldquoRevrdquo (Revision) levels
bull Path Finding Assembly and test and silicon technology optimization begins during this phase Silicon and packaging technology roadmaps are synchronized and the strategic assembly technology direction is determined The Technology Architecture Plan (TAP) is published
bull Definition The packaging technology envelope is defined and aligned with business and product needs during this phase The product is formally added to the ltBusiness Unitgt roadmap and the product Package Design Requirements Document (PDRD) is initiated Among the controlled documents that are released are the Product Divisionrsquos Package Product Requirements Document (PRD) the initial Technology Target Specification (TTS) which defines the requirements for a package technology the initial design rules and the initial Technology Performance Specifications (TPSs)
bull Discovery The assembly and test process materials piece-parts and equipment are designed to satisfy the packaging technology envelope lead product requirements and design rules during this phase A Plan of Record (POR) baseline process is established
bull Development The baseline process is defined During this phase the focus is on manufacturing stability and capability and the analysis of data related to manufacturability yield and reliability as well as EHS (environmental health and safety) data related to equipment materials and waste streams Process specifications are written and change control is implemented
bull Deployment Revenue product begins to ship and the factory ramps to high-volume manufacturing during this phase which is normally defined as the period from Technical Certification to Factory Certification or High-Volume Manufacturing (HVM) Certification (When Simultaneous Technical Certification [STC] methodology is employed Technical Certification and HVM Certification occur simultaneously) Continual focus is on yield and manufacturability improvements The Development Manufacturing Line transfers the process to the production factory
DOCUMENT NUMBER 99-9999 PAGE 23 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
The following figure represents the five phases of ltBusiness Unitgtrsquos manufacturing packaging technology development that are described in the preceding paragraphs The figure also defines the scope of ltBusiness Unitgtrsquos ISO 90012000 certification The scope starts with the initial publication of the Technology Target Specification and ends with High-Volume Manufacturing Certification when the packaging process has been duplicated in the receiving factory and the factory assumes responsibility for running and sustaining the process
Path-Finding Definition Discovery Development Deployment
TechnologyTargetSpecification
High-VolumeManufacturing
Certification
TechnologyCertification
Plan ofRecordand
Non-CPU Scope of ISO Certification
71 Planning of Product Realization 711 Creating product-specific quality plans
ltBusiness Unitgt creates product-specific quality plans for product realization processes and for product verification and validation activities These plans are consistent with the other requirements of ltBusiness Unitgtrsquos quality management system
In creating product-specific quality plans ltBusiness Unitgt determines
bull Quality objectives and requirements for the deliverable bull The need to establish processes documents and provide resources specific to
the deliverable bull Required verification validation monitoring inspection and test activities
specific to the deliverable bull Product acceptance criteria bull Records needed to provide evidence that the realization processes and resulting
deliverable fulfill requirements
712 Quality plan documentation ltBusiness Unitgt documents its plans for realization processes and for verification and validation activities in product drawings and specifications material or process flow diagrams process flowcharts setup sheets verification and validation reports work orders lot travelers inspection and test procedures and similar documents that define the manner of production and specify the inspection and test programs for given products Collectively these documents comprise the product-specific quality plan
DOCUMENT NUMBER 99-9999 PAGE 24 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
72 Customer-Related Processes 721 Determination of requirements related to deliverables
ltBusiness Unitgt does not identify requirements initiated by external customers rather a corporate organization determines them in accordance with documented procedures The procedures ensure that the following items are determined
bull Requirements specified by the customer including requirements for delivery If customer requirements differ from standard ltCompanygt products a corporate mediator resolves the differences
bull Requirements and technologies not stated by the customer but necessary for specified use or application
bull Statutory and regulatory requirements related to the product bull Any additional requirements determined by corporate
These requirements are communicated to ltCompanygt divisions fabrication sites and subsequently ltBusiness Unitgt
Requirements may also be initiated by internal customers who want to have ltBusiness Unitgtrsquos processes applied to their design concepts Design concepts are systematically analyzed to identify customer requirements
722 Review of requirements related to deliverables ltBusiness Unitgt reviews requirements related to deliverables prior to the commitment to supply deliverables to customers The review process ensures that
bull Product and technology requirements are understood bull Requirements differing from those previously expressed are resolved bull Requirements are confirmed before acceptance bull ltBusiness Unitgt can meet the defined requirements
Review results and action items are maintained
Requirements for deliverables are defined in terms of frequency power die size device speed volumes delivery dates and other factors They are communicated to responsible departments and functional work groups within ltBusiness Unitgt using various methods including
bull Technology Target Specifications bull Module Target Specifications (MTSs) bull Design rules bull Technology Performance Specifications (TPSs) bull Equipment specifications bull Material specifications
DOCUMENT NUMBER 99-9999 PAGE 25 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
bull Package Design Requirements Documents (PDRDs) bull Bills of Materials (BOMs) bull Plan It bull Meeting minutes bull Scientific record books
When requirements for deliverables change ltBusiness Unitgt ensures that the relevant documents are amended and that relevant personnel are made aware of the changes
723 Customer communication ltBusiness Unitgt has implemented effective processes for communicating with its customers These customers may be other ltCompanygt organizations Communications include but are not limited to the following
bull Product information bull Inquiries bull Order handling bull Customer feedback
73 Design and Development 731 Design and development planning
ltBusiness Unitgt plans and controls design and development of its products Planning activities determine
bull Design and development stages bull Review verification and validation that are appropriate to each design and
development stage bull Responsibilities and authorities for design and development
ltBusiness Unitgt manages interfaces between different groups involved in design and development to ensure effective communication Planning output is updated as the design and development progresses
732 Design and development inputs ltBusiness Unitgt ensures that inputs relating to requirements for deliverables are determined and records maintained Inputs may include
bull Functional and performance requirements bull Applicable statutory and regulatory requirements bull Where applicable information derived from previous similar designs bull Other requirements essential for design and development
Qualified personnel review the requirements for adequacy and completeness and resolve any issues
DOCUMENT NUMBER 99-9999 PAGE 26 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
733 Design and development outputs ltBusiness Unitgt ensures that the outputs of design and development are in a format suitable to manufacturing and capable of verification against design and development input These outputs generally consist of
bull PDRDs bull Design rules bull iTech files bull Design library bull Vendor Design Approval (VDA) bull SPEED BOM specification bull Netlistpin map
The outputs of design and development (baseline) are approved prior to release to ensure that they
bull Meet input requirements for design and development bull Provide appropriate information for purchasing and production operations bull Contain or reference product acceptance criteria bull Specify the characteristics of the product that are essential for its safe and
proper use
734 Design and development review At suitable stages individuals involved with product design and development meet to
bull Evaluate the ability of the results of design and development to fulfill requirements
bull Identify any problems and propose necessary actions
Review results and action items are maintained
735 Design and development verification Design and development verification is the process by which individuals involved with design and development demonstrate that outputs have satisfied the design and development input requirements Verification provides a preliminary assessment of the packagersquos manufacturability
ltBusiness Unitgt has documented procedures that establish the points at which verification activities are performed Verification records and action items are maintained
736 Design and development validation Design and development validation is the process by which individuals involved with product design and development demonstrate that the resulting product is capable of fulfilling the requirements for the specified use or application
DOCUMENT NUMBER 99-9999 PAGE 27 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ltBusiness Unitgt has documented procedures that establish when in the design and development process validation is performed Validation records and action items are maintained
737 Control of design and development changes Authorized ltBusiness Unitgt personnel identify document review and approve all design and development changes before implementation Records of the results of the change review and action items are maintained
74 Purchasing Purchases and services that impact the quality of products delivered to ltBusiness Unitgt customers are strictly controlled The type and extent of control applied to the supplier and the purchased product are dependent on the effect of the purchased product on subsequent product realization or the final product Controls are exercised by departments inside and outside ltBusiness Unitgt depending on the purchased product or service
741 Purchasing process ltBusiness Unitgt controls its purchasing processes to ensure that direct and indirect materials
bull Conform to requirements bull Reach manufacturing without interruption bull Are procured from approved suppliers
The responsible commodity management team evaluates and selects suppliers on the basis of their ability to meet ltBusiness Unitgtrsquos requirements including as applicable having a quality management system and meeting any stated product- or service-specific quality assurance requirements
The responsible commodity team performs subsequent reevaluations at prescribed intervals using methods including but not limited to those in the following list
bull A formal assessment process of the supplierrsquos capability to supply products andor services
bull Analysis of data in relation to key parameters for example delivery performance and material rejects
bull Feedback received bull Evaluation at the time of subcontract renewal
Evaluation records and action items arising from the evaluation are maintained
DOCUMENT NUMBER 99-9999 PAGE 28 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
742 Purchasing information ltBusiness Unitgt ensures that its purchasing documents are approved prior to submitting them to the supplier During the approval process information relating to the particular purchase is checked for accuracy and adequacy of the specified requirements Purchasing information may include
bull Drawings bull Specifications bull References to part numbers and descriptions bull Requirements for approval of product procedures processes and equipment bull Requirements for qualification of personnel bull Verification arrangements at the supplierrsquos premises and method of product
release bull Supplier quality management system requirements
ltBusiness Unitgt maintains records of all its purchasing documents
743 Verification of purchased product ltBusiness Unitgt has established and implemented inspection and other activities necessary for ensuring that purchased product meets specified purchase requirements
When the applicable contract with the supplier allows ltBusiness Unitgtrsquos representatives may audit the supplierrsquos premises Also when specified under contract and allowable under the contract with ltBusiness Unitgtrsquos suppliers ltBusiness Unitgtrsquos customers or their representatives will be afforded the opportunity to visit the supplierrsquos premises to perform verification
75 Production Provision 751 Control of production operations
ltBusiness Unitgt plans and carries out production operations under controlled conditions Controlled conditions include as applicable
bull Availability of information that describes the characteristics of the product bull Availability of work instructions at points of use bull Use of suitable equipment bull Availability and use of measuring and monitoring devices bull Implementation of monitoring and measurement activities bull Implementation of release delivery and any applicable post-delivery activities
7511 Control of processes and equipment The processes and equipment used to produce new package technology are initially qualified under controlled conditions Platform managers define the transfer requirements for high-volume manufacturing
DOCUMENT NUMBER 99-9999 PAGE 29 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
The methods used to qualify equipment purchased to support increasing product demand are described in procurement specifications andor contracts Additional equipment characterization requirements are defined in Change Control Board (CCB) documents
7512 Process sequence and recipes The procedures and recipes for each process step are documented in controlled documents which typically include the following
bull Individual process operating specifications bull Bills of materials (BOMs) bull Basic product specifications (BPSs) bull Special customer specifications (S-specs) bull Online Summary of Electrical Test (OSET)
The correct production sequences are controlled and planned using WorkStream Information contained in WorkStream includes the product routes operation numbers processing data and other information necessary to support the manufacturing process The progress of a product or group of products through a production route is controlled and monitored in WorkStream WorkStream is accessible using computer terminals located throughout the factory
7513 Process change controlprocess improvement Changes to continually improve qualified processes testing equipment or indirect and direct materials are documented and controlled by the appropriate CCB To maintain the integrity of the process ltBusiness Unitgt verifies the resulting output to ensure that the instituted change has the desired effect
7514 Statistical process control Where appropriate statistical process control (SPC) is used on key process parameters and quality characteristics Response flow checklists (RFCs) to correct out-of-control conditions are used where appropriate The details of the SPC system and other monitors are documented in individual process specifications
752 Validation of processes for production Validation of processes for production demonstrates the ability of processes to achieve planned results At appropriate intervals in the realization process ltBusiness Unitgt validates processes where
bull Subsequent monitoring or measurement cannot verify the resulting output bull Deficiencies in the product may become apparent only after the product is in
use
DOCUMENT NUMBER 99-9999 PAGE 30 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ltBusiness Unitgt validation arrangements of these processes include as applicable
bull Defined criteria for review and approval of the processes bull Approval of equipment and qualification of personnel bull Use of specific methods and procedures bull Records requirements bull Revalidation
753 Identification and traceability ltBusiness Unitgt identifies where appropriate the product by suitable means throughout product realization and it identifies the product status with respect to monitoring and measurement requirements as described below
7531 Identification and traceability control ltBusiness Unitgt maintains product identification and traceability throughout product realization using a combination of the following methods
bull Physical segregation bull Fab lot number bull Lot travelers (Assembly Test Process Orders [ATPOs] or Finish Process
Orders [FPOs]) bull WorkStream routes bull Product package marking bull Substrate Lot Identifiers (SLIs)
The automated shop floor control system WorkStream controls product routing and traceability WorkStream routes are programmed to prevent product from being moved to a future operation until all processing and data collection at the current operation are complete This control process applies to production lots nonstandard flow products which are processed using specialized routes and die sales which are normal product processed through a partial assembly route in accordance with customer request WorkStream can be used to trace lots currently in the factory to a specific location or operation in the factory Records pertaining to lot processing (ATPOFPO) are retained
Production lots are physically segregated from each other through the use of approved carts A lot is carried on a designated cart (or carts) and the cart carries only one lot to maintain traceability and lot integrity
7532 Monitoring and measurement status Lot travelers (ATPOs and FPOs) and WorkStream are used to indicate the status of product within the overall process flow Manufacturing personnel record the measurement and monitoring status of each lot on the appropriate traveler and enter the data into WorkStream
DOCUMENT NUMBER 99-9999 PAGE 31 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Product that has been inspected and has passed the defined quality criteria is moved to the next operation Rejected product is physically separated from acceptable product whenever possible If physical separation is not yet possible the rejected product is clearly identified as reject product and disposed of according to the governing procedure Product that has been placed on hold for production-related problems is identified as ldquoon holdrdquo and cannot be processed further until its disposition is determined
754 Customer property ltBusiness Unitgt identifies verifies and protects property and other assets owned by customers and other interested parties while the property is under its control Such property may be provided for use or incorporation into an ltBusiness Unitgt deliverable
Property that is lost damaged or does not meet specification is reported to the customer and records are maintained
755 Preservation of product ltBusiness Unitgt has processes that preserve conformity of product and constituent product parts during internal processing and delivery to the intended destination ltBusiness Unitgt personnel are responsible for handling product inside the factory and for delivery to the Arizona Distribution Center (ADC) ADC is responsible for packaging and handling of finished product
Southwest Regional Site Materials and Services monitors direct materials from point of receipt through storage until it is issued to ltBusiness Unitgt manufacturing Supplier packaging is maintained as long as possible to ensure proper handling and storage Perishable material is coded with expiration dates Indirect materials are coded with part numbers and revision levels to ensure that correct revision level materials are being used in manufacturing
ltBusiness Unitgt product is assembled under appropriate environmental control to prevent contamination deterioration and damage from electrostatic discharge Use of automated process equipment and associated carriers minimizes the potential for damage due to material handling
ltBusiness Unitgt packaging and shipping standards conform to corporate drawing specifications Packaging supplies are procured through corporate-contracted suppliers
76 Control of Monitoring and Measuring Devices 761 Introduction
ltBusiness Unitgtrsquos processes ensure that monitoring and measurement activities are carried out in a manner that is consistent with monitoring and measurement requirements
ltBusiness Unitgt controls calibrates and maintains monitoring and measuring devices needed to provide evidence of conformity of product to determined
DOCUMENT NUMBER 99-9999 PAGE 32 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
requirements Manufacturing and support organizations deliver to the Site Calibration Standards Lab measuring equipment that either needs adjustment or is due for calibration on or before the calibration due date Every organization that comes into contact with measuring equipment has procedures to protect the equipment from damage and deterioration during handling maintenance and storage
Monitoring and measuring devices subject to calibration include but are not limited to
bull Measurement and test equipment (MampTE) bull Analytical in-process inspection equipment bull Final test equipment bull Computer software used in the monitoring and measurement of specified
requirements
ltBusiness Unitgt preventive maintenance and calibration procedures also apply to monitoring and measuring devices used by suppliers in the Supplier Support Program (SSP) and by other contractors who actively support the factory
762 Calibration safeguards identification status and records ltBusiness Unitgt safeguards measuring equipment from adjustments that would invalidate measurement results Measuring equipment subject to calibration control is uniquely identified Calibration frequency is documented and controlled by the Calibration Scheduling System or other appropriate system Records and results of calibration and maintenance performed on each piece of equipment are maintained as specified by the supporting group and factory requirements Calibration status appears on a sticker or label affixed to the equipment or in a readily accessible database or record
763 Calibration methods When performing calibration qualified ltBusiness Unitgt personnel use procedures that identify the measurements to be made the accuracies required and the calibration settings The measuring equipment used is capable of the precision and accuracy requirements and the uncertainty of each measurement within specified limits
Measuring equipment is calibrated or verified at specified intervals or prior to use as applicable against measurement standards traceable to international or national measurement standards Where no such standards exist the basis used for calibration or verification is recorded
764 Corrective action ltBusiness Unitgt initiates appropriate action if measuring equipment is found to be out of tolerance or in an overdue condition Appropriate action may include but is not limited to frequency validity and product risk reviews as described below Records of the results of action taken are maintained and reviewed
DOCUMENT NUMBER 99-9999 PAGE 33 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
7641 Out-of-tolerance equipment for userowner and calibrating departments When measuring equipment is found in an out-of-tolerance condition the using department is notified The notification includes but is not be limited to all associated measurement data Departments notified of an out-of-tolerance device evaluate the impact and possible acceptance of nonconforming product or services by performing a Disposition Review Board (DRB) The Quality Systems Engineer generates the DRB in SPEED
Important No DRB is required if an out-of-tolerance condition occurs during initial (first) equipment calibration performed by the Site Calibration Standards Lab
7642 Overdue equipment for userowner and calibrating departments When measuring equipment is found in an overdue condition the using department is notified The notification includes but is not limited to all associated scheduling data Departments notified of an overdue device evaluate the impact by performing a Process Trouble Report (PTR) The Quality Systems Engineer generates the PTR in SPEED
8 Measurement Analysis and Improvement 81 Planning Monitoring Measurement and Improvement Activities
ltBusiness Unitgt plans and implements the monitoring measurement analysis and improvement processes needed to
bull Demonstrate conformity of processes and product bull Ensure conformity of the quality management system bull Continually improve the effectiveness of the quality management system
ltBusiness Unitgt establishes the applicable methods including statistical techniques and the specific equipment used for measuring processes and products
DOCUMENT NUMBER 99-9999 PAGE 34 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
82 Monitoring and Measurement 821 Customer satisfaction
ltBusiness Unitgt gathers analyzes and monitors information relating to customer perception of ltBusiness Unitgtrsquos performance ltBusiness Unitgt uses the sources of customer satisfaction information to determine if the organization is meeting the needs and expectations of ltBusiness Unitgtrsquos customers Results are reported to the ltBusiness Unitgt management staff as part of the management review process and records and action items are maintained
822 Internal and external audits ltBusiness Unitgt conducts internal audits at planned intervals in all areas of the organization where the quality of deliverables to the customer is affected ltBusiness Unitgt also facilitates second-party audits from Corporate Quality Assessment and third-party audits from the Registering Authority These audits
bull Verify compliance of the quality management system to product realization plans the requirements of ISO 90012000 and internal specifications as appropriate and the quality management system requirements established by ltBusiness Unitgt
bull Determine whether the quality management system has been effectively implemented and maintained
bull Help drive continual improvement throughout ltBusiness Unitgt
8221 Quality audit implementation Quality system audits are the defined responsibility of the Quality Systems Department Audits are
bull Carried out annually or as needed in line with documented procedures and responsibilities Audit frequency is based on business needs andor maturity system
bull Performed in a manner that ensures objectivity and impartiality of the audit process Auditors do not audit their own work
bull Defined planned and scheduled on the basis of the status and importance of the activities and areas to be audited as well as on the results of previous audits
In addition to internal audits the manufacturing floor performs self-audits annually or as needed
8222 Audit results follow-up and records The results of audits are formally recorded along with timely correctivepreventive action and the time frame agreed on by personnel having responsibility in the areas audited The effectiveness of the correctiveprevention action is reviewed as needed with personnel independent from the audited areas either during a subsequently scheduled audit or randomly
DOCUMENT NUMBER 99-9999 PAGE 35 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
The status and effectiveness of corrective and preventive actions as well as audit results and trends are assessed and reviewed as part of the management review process
8223 Continual improvement Audit and assessment results are analyzed to identify root causes of problems Organization-wide issues are identified and presented to management The approach ensures the continual improvement of the quality management system while it mitigates the recurrence of problems and nonconformities
823 Monitoring and measurement of processes At pertinent stages of the realization process ltBusiness Unitgt monitors and where applicable measures the performance of its processes Records and action items are maintained
Measures of process performance that may be incorporated into various realization processes include the following indicators
bull Capability bull Cost allocation and reduction bull Cycle time or throughput bull Measurable aspects of dependability bull Yield bull Effectiveness and efficiency of people bull Reaction time bull Utilization of technologies bull Waste reduction
824 Monitoring and measurement of deliverables
At pertinent stages of the realization process ltBusiness Unitgt monitors and where applicable measures product characteristics Verification (inspection) records and the test history of each production lot are maintained in WorkStream Records are also maintained as specified by the relevant documentation including the name of the person authorizing release of the deliverable
83 Control of Nonconforming Product ltBusiness Unitgt ensures that nonconforming product is identified and controlled to prevent its unintended use or delivery Nonconforming data are collected and analyzed and records and action items are maintained
831 Disposition Review Board A DRB is convened to confirm that questionable product is normal or indistinguishable from normal and to determine the disposition of such product A
DOCUMENT NUMBER 99-9999 PAGE 36 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
DRB is required when routine dispositioning procedures do not specify the appropriate disposition
832 Material Review Board A Material Review Board (MRB) is convened to evaluate the shipment of nonconforming product Nonconforming product is shipped only with the consent of a Quality and Reliability (QampR) engineer the customer andor Product Division
84 Analysis of Data ltBusiness Unitgt identifies collects and analyzes appropriate data to
bull Demonstrate the effectiveness of the quality management system bull Evaluate improvement and performance opportunities
85 Improvement 851 Continual improvement
ltBusiness Unitgt plans and manages the processes necessary for the continual improvement of its quality management system
852 Corrective and preventive actions ltBusiness Unitgt documents and follows processes that review nonconforming product and evaluates the need for correction and preventive actions The results of corrective and preventive actions taken are recorded and reviewed
Examples of ltBusiness Unitgt processes that may initiate corrective and preventive actions are
bull Management review of quality systems bull Internal and external audits and self-audits bull Incoming material quality control inspections bull Dispositioning of nonconforming product including DRBs and MRBs bull Yield review and low-yield analysis bull Customer feedback including Functional Analysis Correlation Requests
(FACRs) bull External Administrative Customers Issues (EACIs) bull Customer Quality Incident Report (CQIR)
853 Customer feedback system ltBusiness Unitgt sometimes receives feedback from ltCompanygtrsquos customers (through the ltCompanygt Quality Support Center) in the form of FACRs and EACIs ltCompanygtrsquos Customer Quality Engineers may raise awareness of certain high-impact issues by generating a CQIR
DOCUMENT NUMBER 99-9999 PAGE 37 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
854 Corrective action tracking The coordinatorowner for each process that is part of the formal corrective-preventive action system is responsible for tracking corrective and preventive actions
855 Correctivepreventive action implementation Implementation of corrective and preventive actions is prioritized as necessary based on factory requirements and customer expectations Corrective and preventive actions that require process changes are reviewed and approved for implementation by the appropriate Process Change Control Board (PCCB) The results of actions taken are recorded
856 Correctivepreventive action escalation Any issues identified within the formal correctivepreventive action system that require escalation due to priority risk or resourcing may be escalated using any of the following people or systems
bull Platform manager bull Department manager bull Manufacturing shift manager bull Quality and Reliability Manager bull ISO Management Representative bull Management review process bull Other communication forums as appropriate
9 Revision History
Rev Date Description Initiator
08 101298 Renew spec without content changes ltNamegt
09 2599 Complete rewrite reformat to comply with governing spec 7-section formatting
ltNamegt
10 4299 CN ndash To comply with ISO audit finding in development of a more robust and closed loop system for dealing with out-of-tolerance and overdue measurement and test equipment that require calibration from the site(s) Standard Calibration Lab
ltNamegt
11 52699 CN ndash Clarify when a DRB should not occur ltNamegt
12 021400 CN ndash Rewrite ltNamegt
13 101300 Complete rewrite using new template to comply with ISO 90012000
ltNamegt
DOCUMENT NUMBER 99-9999 PAGE 38 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 101 Key Organizational Responsibilities
The responsibility authority and interrelationship of all personnel who manage perform and verify work are defined in organizational charts by procedures within the various organizations focus areas and functional work groups and in the following matrix
Important
bull Refer to 553 for a description of the responsibilities assigned to the ltBusiness Unitgt Director and the ltBusiness Unitgt ISO Management Representative
bull Organizations and focus areas in rows bordered by dashed lines are outside ltBusiness Unitgt but provide specified support functions
Organization Focus Areas
Roadmap and Business Process Management (RBPM)
bull Product and Technology Integration bull CPU Packaging and Enabling Roadmaps bull Technology Assessments and Communications bull Package Technology Management and Capability Roadmaps
Design Process Development (DPD)
bull Design Tool Development bull ThermalMechanical Tools and Analysis bull Electrical Modeling and Analysis bull Mechanical Design and Integration bull Package Design and Integration bull Design Processes
Platform Materials and Enabling Development (PMED)
bull Platform Integration bull Materials bull Enabling bull Substrate Assembly Subcontractors
Module Engineering bull Process Engineering bull Process Change Control Board
DOCUMENT NUMBER 99-9999 PAGE 39 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Organization Focus Areas
Automation bull Equipment Integration bull Engineering Analysis bull Shop Floor Control bull Infrastructure bull Planning and Logistics Group (PLG) bull Test Automation bull Change Requests bull Change Control Board bull MDT bull Operations
Factory Operations bull Manufacturing bull Manufacturing Systems bull Industrial Engineering bull Build Logistics
Organizational Effectiveness Programs
bull Organizational Development bull Salaried Non-ExemptExemptFirst Line Management (FLM)
Development bull Mentoring bull Embedded Staffing and Sourcing bull Statistical Applications bull Factory Support bull Peer Training Systems bull Business Practices bull Safety bull Employee Relations Self-Assessment (ERSA) bull Quality Systems Audit bull Document Management Information Services bull Learning Technologies Integration and Validation
Quality and Reliability (QampR)
bull Platform and Enabling Quality and Reliability Engineering (QRE)
bull Materials Analysis bull Failure Analysis bull Fault Isolation bull Product QRE bull Customer and Sustaining Engineering
Quality and Reliability Engineering Support
bull Product reliability stress bull Preventive maintenance and calibration of equipment and
tools
DOCUMENT NUMBER 99-9999 PAGE 40 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Organization Focus Areas
Product Engineering
bull Product sample and early revenue requirements management bull Primary interface to Product Division bull Division to Virtual Factory coordination bull Product silicon test software (Test Change Control Board
Component test Burn-in PC Platform Validation) Southwest Regional Site Materials and Services (SMS)
bull Process support facilities bull Facilities support equipment bull Preventive and corrective maintenance of facilities support
and monitoring equipment
DOCUMENT NUMBER 99-9999 PAGE 41 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 102 ISO 90012000ltBusiness Unitgt Quality Manual Matrix
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
12 Application 421 551 7
4 Quality management system 1 41 General requirements 1 42 Documentation requirements 43 421 General 43 422 Quality manual 43 44
423 Control of documents 432 44 45 46
424 Control of quality records 3 433 444 45 46 563 61 624 711 722 734 735 736 737 741 742 752 762 764 82 852 855
5 Management responsibility 5 51 Management commitment 51 553 56 6 101
52 Customer focus 52 72
53 Quality policy 53 552 561
54 Planning 54 541 Quality objectives 541 542
542 Quality management system planning 46 542 6 71 731 81 851
55 Responsibility authority and communication 55 551 Responsibility and authority 531 541 551 552 553 56
101 552 Management representative 553 553 Internal communication 533 553 62 101 56 Management review 56 561 General 443 542 561 562 Review input 562 821 8222 852 856
lowastlowastlowastlowast Boldface = Strong relationship between the ltBusiness Unitgt Quality Manual and the ISO 90012000 clause
DOCUMENT NUMBER 99-9999 PAGE 42 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
563 Review output 563 46
6 Resource management 6 61 Provision of resources 51 6 62 Human resources 61 62
621 General 51 61 62
622 Competence awareness and training 46 62
63 Infrastructure 63 64 Work environment 64 7 Product realization 7 71 Planning of product realization 542 46 6 71 722 733 735
736 81
72 Customer-related processes 72 721 Determination of requirements related to
the product
52 721
722 Review of requirements related to the product
46 722
723 Customer communication 723 853
73 Design and development 73 731 Design and development planning 542 731 732 Design and development inputs 46 732 733 Design and development outputs 733 75
734 Design and development review 46 734
735 Design and development verification 46 735 736 Design and development validation 46 736 737 Control of design and development
changes
46 737
74 Purchasing 74 741 Purchasing process 46 741 84
742 Purchasing information 46 742 743 Verification of purchased product 743 75 Production and service provision 75
DOCUMENT NUMBER 99-9999 PAGE 43 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
751 Control of production and service provision
751
752 Validation of processes for production and service provision
46 623 752
753 Identification and traceability 46 753 83
754 Customer property 754 755 Preservation of product 755 76 Control of monitoring and measuring devices 46 721 76 83
8 Measurement analysis and improvement 8 81 General 542 71 81 82
82 Monitoring and measurement 82 821 Customer satisfaction 562 821 853
822 Internal audit 46 562 822 84 851
823 Monitoring and measurement of processes
46 823 84
824 Monitoring and measurement of product 46 824 83 84 83 Control of nonconforming product 83 84
84 Analysis of data 562 741 821 8223 823 824 83 84
85 Improvement 85 851 Continual improvement 531 54 56 8223 84 851
852
852 Corrective action 46 764 85
853 Preventive action 46 85
DOCUMENT NUMBER 99-9999 PAGE 44 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 103 ltBusiness Unitgt Quality ManualQuality Management System Documentation
Matrix The table below lists the sections by number and title of the ltBusiness Unitgt Quality Manual along with the applicable quality management system documentation associated with the quality manual (QM) sections
Sec QM Section Title Quality Management System Documentation
1 Purpose
2 Scope
3 Applicable Documents
4 General 41 Definitions 99-9999 ltBusiness Unitgt Quality Manual 42 ltBusiness Unitgt
Profile NA
43 Quality Management System Documentation
99-9999 ltBusiness Unitgt Quality Manual 99-9999 Departmental Document Control Policies and
Procedures 44 Quality Manual 99-9999 ltBusiness Unitgt Quality Manual
99-9999 Distribution of Controlled Documents 99-9999 DMIS ldquoltCompanygt Confidentialrdquo Requirements
45 Control of Documents
99-9999 Document Management Information Services Governing Spec for 99-XXXX SECC Documents
99-9999 Document Management Information Services Policies and Procedures for ltBusiness Unitgt Series Specifications
99-9999 Departmental Document Control Policies and Procedures
99-9999 Distribution of Controlled Documents 99-9999 DMIS ldquoltCompanygt Confidentialrdquo Requirements
46 Control of Quality Records
99-9999 Virtual Factory Quality Records Retention PoliciesProcedures
5 Management Responsibility 51 Management
Commitment 99-9999 Departmental Document Control Policies and
Procedures 52 Customer Focus 53 Quality Policy 99-9999 ltBusiness Unitgt Quality Manual 54 Planning
DOCUMENT NUMBER 99-9999 PAGE 45 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
55 Responsibility Authority and Communication
99-9999 ltBusiness Unitgt Quality Manual
56 Management Review 99-9999 ltBusiness Unitgt Management Review Policy and Procedure
6 Resource Management 61 Assignment of
Personnel
62 Competence Awareness and Training
99-9999 Training Guidelines and Procedures for ltBusiness Unitgt
New Hire Orientation Documentation 63 Infrastructure 64 Work Environment ltBusiness Unitgt Manufacturing Safety Handbook
Office Safety Handbook
7 Product Realization 71 Planning of Product
Realization
72 Customer-Related Processes
99-9999 Change Management Specification Plan It Manual
73 Design and Development
99-9999 AssemblyTest CCB Policies and Procedures 99-9999 Change Management Specification 99-9999 DPD Department Operations Process 99-9999 Software Development Process 99-9999 Product Design Integration Process 99-9999 Enabling Design Process 99-9999 Technology Design Integration Process 99-9999 Design Validation Process 99-9999 Product Package Design Requirements Document
(PDRD) Process Applicable design rules Applicable library standards
74 Purchasing ltBusiness Unitgt Materials Desktop Procedures
DOCUMENT NUMBER 99-9999 PAGE 46 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
75 Production Provision 99-9999 Procurement specification for (Commodity) Materials 99-9999 ltBusiness Unitgt ESD Requirements 99-9999 AssemblyTest CCB Policies and Procedures 99-9999 Traceability and Bottomside Marking Requirements 99-9999 Standard Lot Numbering Specification 99-9999 Virtual Factory Quality Records Retention
PoliciesProcedures 99-9999 Chandler AZ Site Environmental Controls
Specification 99-9999 Unit Integrity Reject Management Specification 99-9999 C4OLGA Traceability Requirements 99-9999 WorkStream Policies and Procedures for C4 OLGA and
FC-PGA 99-9999 C4FC-PGA Class 10000 Cleanroom Protocol Guideline 99-9999 C4FC-PGA Class 100000 Cleanroom Protocol
Guideline 99-9999 OLGA1 OLGA2 INT2 FC-PGA VF and MCM On-
HoldOff-Hold System Procedure 99-9999 Pack Procedure Applicable process operating and other specifications AzLO Desktop Operating Procedures Handling and storage procedures documented in individual specifications Online Summary of Electrical Test (OSET) Product build kits
76 Control of Monitoring and Measuring Devices
99-9999 Arizona Standards Lab Calibration Procedures 99-9999 Measuring Equipment and Calibration Policy 99-9999 Virtual Factory AssemblyTest Manufacturing
Preventive Maintenance and Calibration Spec Individual manufacturing equipment specifications
8 Measurement Analysis and Improvement 81 Planning Monitoring
Measurement and Improvement Activities
DOCUMENT NUMBER 99-9999 PAGE 47 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
82 Monitoring and Measurement
99-9999 Procurement specification for (Commodity) Materials 99-9999 ATMO Spec Template for 08 Series Specs 99-9999 AT Internal Audit Policies amp Procedures for Virtual
Factories 99-9999 AT Self Audit Policies amp Procedures for Virtual
Factories 99-9999 ltBusiness UnitgtATM Quality Audit Corrective Action
Tracking Procedure using Speed 99-9999 FC-PGAINT2 and OLGA VF Inspection Trouble Report
(ITR) Procedures 99-9999 C4 amp FC-PGA VF Material and Disposition Review
Board Procedure 99-9999 Final Visual Inspection Procedure 99-9999 FC-PGAINT2 and OLGA Virtual Factory Final QA
Minimum Lot Acceptance Inspections Requirements and Procedure
99-9999 Quality System Auditing Policy 83 Control of
Nonconforming Product
99-9999 Material and Disposition Review Board procedure 99-9999 Unit IntegrityReject Management Specification 99-9999 OLGA1 and FC-PGA VF Process Trouble Report System 99-9999 Yield Issue Procedures and Guidelines 99-9999 OLGA1 OLGA2 INT2 FC-PGA VF and MCM On-
HoldOff-Hold System Procedure 99-9999 C4 amp FCPGA VF Material and Disposition Review
Board Procedure 84 Analysis of Data 85 Improvement 99-9999 AssemblyTest CCB Policies and Procedures
99-9999 AT Internal Audit Policies amp Procedures for Virtual Factories
99-9999 Excursion (DRBMRBITRPTR) NotificationDocumentation in SPEED ndash Policies and Procedures
99-9999 C4 amp FC-PGA VF Material and Disposition Review Board Procedure
Departmentally controlled procedures for yield management Departmentally controlled procedures for FACRs
DOCUMENT NUMBER 99-9999 PAGE 48 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 104 Abbreviations
ADC Arizona Distribution Center
AR Action Request
ltBusiness Unitgt
ltBusiness Unitgt
ATPO Assembly Test Process Orders
BKM Best known method (work instruction)
BOM Bill of materials
BPS Basic product specifications
CAT Chandler Assembly Test
CCB Change Control Board
CPU Central Processing Unit
CQIR Customer Quality Incident Report
DMIS Document Management Information Services
DRB Disposition Review Board
EACI External Administrative Customers Issue
EHS Environmental Health and Safety
ERSA Employee Relations Self-Assessment
FACR Functional Analysis Correlation Request
FPO Finish Process Order
HVM High-Volume Manufacturing
ITR Inspection Trouble Report (also known as Internal Trouble Report)
ISO International Organization for Standardization
LDC Local desktop control (work instruction)
MampTE Measurement and Test Equipment
MBP Management by Planning
MRB Material Review Board
MTS Module Target Specifications
MUM Monthly Update Meeting
OSET Online Summary of Electrical Test
PCCB Process Change Control Board
DOCUMENT NUMBER 99-9999 PAGE 49 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
PDRD Package Design Requirements Document
POR Plan of Record
PRD Product Requirements Document
PTR Process Trouble Report
PPV PC Platform Validation
QampR Quality and Reliability
RFC Response Flow Checklist
SLI Substrate Lot Identifier
SMS Site Materials and Services
SPC Statistical process control
SPEED System Product Engineering ECO Database
SSP Supplier Support Program
STC Simultaneous Technical Certification
TAP Technology Architecture Plan
TCCB Test Change Control Board
TEI Temporary Engineering Instruction
TMG Technology Manufacturing Group
TPS Technology Performance Specification
TTS Technology Target Specification
VDA Vendor Design Approval
VF Virtual factory
DOCUMENT NUMBER 99-9999 PAGE 18 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
553 Personnel responsible for quality implementation The responsibility authority and interrelationship of all personnel who manage perform and verify work are defined by procedures within the various departments and functional work groups in organizational charts and in Appendix 101 Key Organizational Responsibilities The responsibilities for the ltBusiness Unitgt Director and the ltBusiness Unitgt ISO Management Representative appear in the table below
This person is responsible and accountable for
ltBusiness Unitgt Director
bull Overall management of the business including ltBusiness Unitgtrsquos quality management system as defined in ltBusiness Unitgtrsquos quality manual
ltBusiness Unitgt ISO Management Representative
bull Reviewing ltBusiness Unitgtrsquos quality management system and reporting the findings to management staff
bull Maintaining the effectiveness of ltBusiness Unitgtrsquos quality management system by adapting it to fit changing circumstances
bull Ensuring that functional work groups are proactive when probable instances of nonconformity exist
bull Reporting to ltBusiness Unitgt management staff if resources are inadequate for maintaining an effective internal quality audit program
bull Maintaining contact with the Registering Authority bull Providing ltBusiness Unitgt management staff with
updates on the findings of quality audits and assessments and with progress reports on plans for corrective action that result from the findings of these audits and assessments
bull Ensuring the promotion of awareness of customer requirements throughout the organization
bull Performing the duties of a management representative as defined in ISO 90012000
56 Management Review 561 Frequency
ltBusiness Unitgt management staff periodically review the ltBusiness Unitgt quality management system to ensure its continuing suitability adequacy and effectiveness The reviews assess opportunities for improvement and the need to incorporate improvements in ltBusiness Unitgtrsquos quality management system including changing ltBusiness Unitgtrsquos quality policy and quality objectives The review occurs at least once a year but may occur more often based on the performance of the quality management system and business needs
DOCUMENT NUMBER 99-9999 PAGE 19 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
562 Review items Review items at any one meeting vary depending on importance frequency of meetings and whether the meetings are attended by ltBusiness Unitgt management staff or by another appropriate level of management ltBusiness Unitgt management staff use these meetings to address over the course of a year the following performance and improvement opportunities
bull Results of audits bull Customer feedback bull Process performance and product conformity bull Status of preventive and corrective action bull Follow-up actions from previous management reviews bull Planned changes that could affect the quality management system bull Recommendations for improvement
563 Review outcome The outcome of a review includes actions related to
bull Improvement of the effectiveness of the quality management system and its processes
bull Improvement of deliverables related to requirements bull Resource needs
Results of the reviews are recorded and required actions (ARs) are assigned to responsible parties for follow-up actions The status of ARs is tracked to ensure successful and timely completion
6 Resource Management ltBusiness Unitgt determines and provides the resources needed to
bull Implement and maintain the quality management system and continually improve its effectiveness
bull Enhance customer satisfaction
61 Assignment of Personnel Personnel performing work affecting ltBusiness Unitgt deliverables are deemed competent on the basis of their appropriate education skills experience and training Appropriate departments and functional work groups maintain records documenting employeesrsquo competencies
DOCUMENT NUMBER 99-9999 PAGE 20 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
62 Competence Awareness and Training 621 Commitment to training
ltBusiness Unitgt management staff is committed to employee training as a way of ensuring that personnel
bull Have the knowledge skills tools and techniques required to perform their jobs and initiate improvements and innovations
bull Understand the potential consequences of not following procedures bull Are aware of the relevance and importance of their activities and how they
contribute to the achievement of ltBusiness Unitgtrsquos quality objectives
This commitment to training extends to newly recruited personnel and personnel transferred to new assignments
622 Identifying competency needs and developing training schedules Each functional work group is responsible for
bull Determining the necessary competence for personnel performing work affecting deliverables by analyzing job requirements and an individualrsquos current qualifications and career development goals
bull Developing and regularly reviewing training plans and schedules bull Arranging training or taking other actions to satisfy competency needs of
personnel bull Ensuring that training or other actions continue to be appropriate throughout an
individualrsquos tenure in the work group
623 Technical training and evaluation A technical training group coordinates and facilitates the instruction of ltBusiness Unitgt personnel who require additional technical skills as required by ltBusiness Unitgt business and training needs Training may occur on the job in a formal classroom setting or off-site at a customerrsquos or supplierrsquos facility The training group regularly evaluates training activities to ensure that they are fulfilling the requirements of personnel and the needs of ltBusiness Unitgt
Individual functional groups also evaluate their training needs These needs may change because
bull An employee is reassigned promoted or assumes additional responsibilities bull A new employee is hired bull Customer requirements change bull A new structure system process or procedure is implemented bull A specific performance problem is identified
DOCUMENT NUMBER 99-9999 PAGE 21 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
624 Training records Personnel competency needs are documented in departmental andor individual employee training plans Qualified trainers and facilitators carry out the training Records of an individualrsquos training and qualifications (including copies of licenses and certifications as appropriate) are maintained
63 Infrastructure ltCompanygt provides the infrastructure ltBusiness Unitgt needs to achieve conformity to requirements for deliverables including
bull Buildings workspace and associated utilities bull Process equipment both hardware and software bull Supporting services such as transport facilities and information and communication
technology
Southwest Regional Site Materials and Services (SMS) provisions and maintains buildings workspace and associated utilities Specifically SMS
bull Installs qualifies operates and maintains process support facilities bull Monitors the performance of facilities support equipment associated with product
manufacturing bull Provides preventive and corrective maintenance of facilities support and monitoring
equipment
64 Work Environment ltBusiness Unitgt management staff with support from ltCompanygt Site Environmental Health and Safety (EHS) is committed to providing a suitable work environment
The following human factors affect the work environment
bull Creative work methodologies such as telecommuting bull Opportunities for professional and personal development through programs such as
ERSA (Employee Relations Self-Assessment) bull Opportunities for greater involvement within ltBusiness Unitgt and outside in the
community through programs such as ltCompanygtrsquos Itrsquos a Great Place to Work bull Ergonomics bull Workplace location bull Safety rules and guidance bull Use of protective equipment
DOCUMENT NUMBER 99-9999 PAGE 22 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
The following physical factors affect the work environment
bull Cleanliness bull Hazardous substances and situations bull Air flow temperature humidity and pollution bull Lighting bull Noise and vibration
7 Product Realization ltBusiness Unitgtrsquos manufacturing packaging technology development consists of five phases associated activities and ldquoRevrdquo (Revision) levels
bull Path Finding Assembly and test and silicon technology optimization begins during this phase Silicon and packaging technology roadmaps are synchronized and the strategic assembly technology direction is determined The Technology Architecture Plan (TAP) is published
bull Definition The packaging technology envelope is defined and aligned with business and product needs during this phase The product is formally added to the ltBusiness Unitgt roadmap and the product Package Design Requirements Document (PDRD) is initiated Among the controlled documents that are released are the Product Divisionrsquos Package Product Requirements Document (PRD) the initial Technology Target Specification (TTS) which defines the requirements for a package technology the initial design rules and the initial Technology Performance Specifications (TPSs)
bull Discovery The assembly and test process materials piece-parts and equipment are designed to satisfy the packaging technology envelope lead product requirements and design rules during this phase A Plan of Record (POR) baseline process is established
bull Development The baseline process is defined During this phase the focus is on manufacturing stability and capability and the analysis of data related to manufacturability yield and reliability as well as EHS (environmental health and safety) data related to equipment materials and waste streams Process specifications are written and change control is implemented
bull Deployment Revenue product begins to ship and the factory ramps to high-volume manufacturing during this phase which is normally defined as the period from Technical Certification to Factory Certification or High-Volume Manufacturing (HVM) Certification (When Simultaneous Technical Certification [STC] methodology is employed Technical Certification and HVM Certification occur simultaneously) Continual focus is on yield and manufacturability improvements The Development Manufacturing Line transfers the process to the production factory
DOCUMENT NUMBER 99-9999 PAGE 23 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
The following figure represents the five phases of ltBusiness Unitgtrsquos manufacturing packaging technology development that are described in the preceding paragraphs The figure also defines the scope of ltBusiness Unitgtrsquos ISO 90012000 certification The scope starts with the initial publication of the Technology Target Specification and ends with High-Volume Manufacturing Certification when the packaging process has been duplicated in the receiving factory and the factory assumes responsibility for running and sustaining the process
Path-Finding Definition Discovery Development Deployment
TechnologyTargetSpecification
High-VolumeManufacturing
Certification
TechnologyCertification
Plan ofRecordand
Non-CPU Scope of ISO Certification
71 Planning of Product Realization 711 Creating product-specific quality plans
ltBusiness Unitgt creates product-specific quality plans for product realization processes and for product verification and validation activities These plans are consistent with the other requirements of ltBusiness Unitgtrsquos quality management system
In creating product-specific quality plans ltBusiness Unitgt determines
bull Quality objectives and requirements for the deliverable bull The need to establish processes documents and provide resources specific to
the deliverable bull Required verification validation monitoring inspection and test activities
specific to the deliverable bull Product acceptance criteria bull Records needed to provide evidence that the realization processes and resulting
deliverable fulfill requirements
712 Quality plan documentation ltBusiness Unitgt documents its plans for realization processes and for verification and validation activities in product drawings and specifications material or process flow diagrams process flowcharts setup sheets verification and validation reports work orders lot travelers inspection and test procedures and similar documents that define the manner of production and specify the inspection and test programs for given products Collectively these documents comprise the product-specific quality plan
DOCUMENT NUMBER 99-9999 PAGE 24 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
72 Customer-Related Processes 721 Determination of requirements related to deliverables
ltBusiness Unitgt does not identify requirements initiated by external customers rather a corporate organization determines them in accordance with documented procedures The procedures ensure that the following items are determined
bull Requirements specified by the customer including requirements for delivery If customer requirements differ from standard ltCompanygt products a corporate mediator resolves the differences
bull Requirements and technologies not stated by the customer but necessary for specified use or application
bull Statutory and regulatory requirements related to the product bull Any additional requirements determined by corporate
These requirements are communicated to ltCompanygt divisions fabrication sites and subsequently ltBusiness Unitgt
Requirements may also be initiated by internal customers who want to have ltBusiness Unitgtrsquos processes applied to their design concepts Design concepts are systematically analyzed to identify customer requirements
722 Review of requirements related to deliverables ltBusiness Unitgt reviews requirements related to deliverables prior to the commitment to supply deliverables to customers The review process ensures that
bull Product and technology requirements are understood bull Requirements differing from those previously expressed are resolved bull Requirements are confirmed before acceptance bull ltBusiness Unitgt can meet the defined requirements
Review results and action items are maintained
Requirements for deliverables are defined in terms of frequency power die size device speed volumes delivery dates and other factors They are communicated to responsible departments and functional work groups within ltBusiness Unitgt using various methods including
bull Technology Target Specifications bull Module Target Specifications (MTSs) bull Design rules bull Technology Performance Specifications (TPSs) bull Equipment specifications bull Material specifications
DOCUMENT NUMBER 99-9999 PAGE 25 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
bull Package Design Requirements Documents (PDRDs) bull Bills of Materials (BOMs) bull Plan It bull Meeting minutes bull Scientific record books
When requirements for deliverables change ltBusiness Unitgt ensures that the relevant documents are amended and that relevant personnel are made aware of the changes
723 Customer communication ltBusiness Unitgt has implemented effective processes for communicating with its customers These customers may be other ltCompanygt organizations Communications include but are not limited to the following
bull Product information bull Inquiries bull Order handling bull Customer feedback
73 Design and Development 731 Design and development planning
ltBusiness Unitgt plans and controls design and development of its products Planning activities determine
bull Design and development stages bull Review verification and validation that are appropriate to each design and
development stage bull Responsibilities and authorities for design and development
ltBusiness Unitgt manages interfaces between different groups involved in design and development to ensure effective communication Planning output is updated as the design and development progresses
732 Design and development inputs ltBusiness Unitgt ensures that inputs relating to requirements for deliverables are determined and records maintained Inputs may include
bull Functional and performance requirements bull Applicable statutory and regulatory requirements bull Where applicable information derived from previous similar designs bull Other requirements essential for design and development
Qualified personnel review the requirements for adequacy and completeness and resolve any issues
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IF PRINTED ndash REFERENCE COPY
733 Design and development outputs ltBusiness Unitgt ensures that the outputs of design and development are in a format suitable to manufacturing and capable of verification against design and development input These outputs generally consist of
bull PDRDs bull Design rules bull iTech files bull Design library bull Vendor Design Approval (VDA) bull SPEED BOM specification bull Netlistpin map
The outputs of design and development (baseline) are approved prior to release to ensure that they
bull Meet input requirements for design and development bull Provide appropriate information for purchasing and production operations bull Contain or reference product acceptance criteria bull Specify the characteristics of the product that are essential for its safe and
proper use
734 Design and development review At suitable stages individuals involved with product design and development meet to
bull Evaluate the ability of the results of design and development to fulfill requirements
bull Identify any problems and propose necessary actions
Review results and action items are maintained
735 Design and development verification Design and development verification is the process by which individuals involved with design and development demonstrate that outputs have satisfied the design and development input requirements Verification provides a preliminary assessment of the packagersquos manufacturability
ltBusiness Unitgt has documented procedures that establish the points at which verification activities are performed Verification records and action items are maintained
736 Design and development validation Design and development validation is the process by which individuals involved with product design and development demonstrate that the resulting product is capable of fulfilling the requirements for the specified use or application
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IF PRINTED ndash REFERENCE COPY
ltBusiness Unitgt has documented procedures that establish when in the design and development process validation is performed Validation records and action items are maintained
737 Control of design and development changes Authorized ltBusiness Unitgt personnel identify document review and approve all design and development changes before implementation Records of the results of the change review and action items are maintained
74 Purchasing Purchases and services that impact the quality of products delivered to ltBusiness Unitgt customers are strictly controlled The type and extent of control applied to the supplier and the purchased product are dependent on the effect of the purchased product on subsequent product realization or the final product Controls are exercised by departments inside and outside ltBusiness Unitgt depending on the purchased product or service
741 Purchasing process ltBusiness Unitgt controls its purchasing processes to ensure that direct and indirect materials
bull Conform to requirements bull Reach manufacturing without interruption bull Are procured from approved suppliers
The responsible commodity management team evaluates and selects suppliers on the basis of their ability to meet ltBusiness Unitgtrsquos requirements including as applicable having a quality management system and meeting any stated product- or service-specific quality assurance requirements
The responsible commodity team performs subsequent reevaluations at prescribed intervals using methods including but not limited to those in the following list
bull A formal assessment process of the supplierrsquos capability to supply products andor services
bull Analysis of data in relation to key parameters for example delivery performance and material rejects
bull Feedback received bull Evaluation at the time of subcontract renewal
Evaluation records and action items arising from the evaluation are maintained
DOCUMENT NUMBER 99-9999 PAGE 28 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
742 Purchasing information ltBusiness Unitgt ensures that its purchasing documents are approved prior to submitting them to the supplier During the approval process information relating to the particular purchase is checked for accuracy and adequacy of the specified requirements Purchasing information may include
bull Drawings bull Specifications bull References to part numbers and descriptions bull Requirements for approval of product procedures processes and equipment bull Requirements for qualification of personnel bull Verification arrangements at the supplierrsquos premises and method of product
release bull Supplier quality management system requirements
ltBusiness Unitgt maintains records of all its purchasing documents
743 Verification of purchased product ltBusiness Unitgt has established and implemented inspection and other activities necessary for ensuring that purchased product meets specified purchase requirements
When the applicable contract with the supplier allows ltBusiness Unitgtrsquos representatives may audit the supplierrsquos premises Also when specified under contract and allowable under the contract with ltBusiness Unitgtrsquos suppliers ltBusiness Unitgtrsquos customers or their representatives will be afforded the opportunity to visit the supplierrsquos premises to perform verification
75 Production Provision 751 Control of production operations
ltBusiness Unitgt plans and carries out production operations under controlled conditions Controlled conditions include as applicable
bull Availability of information that describes the characteristics of the product bull Availability of work instructions at points of use bull Use of suitable equipment bull Availability and use of measuring and monitoring devices bull Implementation of monitoring and measurement activities bull Implementation of release delivery and any applicable post-delivery activities
7511 Control of processes and equipment The processes and equipment used to produce new package technology are initially qualified under controlled conditions Platform managers define the transfer requirements for high-volume manufacturing
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IF PRINTED ndash REFERENCE COPY
The methods used to qualify equipment purchased to support increasing product demand are described in procurement specifications andor contracts Additional equipment characterization requirements are defined in Change Control Board (CCB) documents
7512 Process sequence and recipes The procedures and recipes for each process step are documented in controlled documents which typically include the following
bull Individual process operating specifications bull Bills of materials (BOMs) bull Basic product specifications (BPSs) bull Special customer specifications (S-specs) bull Online Summary of Electrical Test (OSET)
The correct production sequences are controlled and planned using WorkStream Information contained in WorkStream includes the product routes operation numbers processing data and other information necessary to support the manufacturing process The progress of a product or group of products through a production route is controlled and monitored in WorkStream WorkStream is accessible using computer terminals located throughout the factory
7513 Process change controlprocess improvement Changes to continually improve qualified processes testing equipment or indirect and direct materials are documented and controlled by the appropriate CCB To maintain the integrity of the process ltBusiness Unitgt verifies the resulting output to ensure that the instituted change has the desired effect
7514 Statistical process control Where appropriate statistical process control (SPC) is used on key process parameters and quality characteristics Response flow checklists (RFCs) to correct out-of-control conditions are used where appropriate The details of the SPC system and other monitors are documented in individual process specifications
752 Validation of processes for production Validation of processes for production demonstrates the ability of processes to achieve planned results At appropriate intervals in the realization process ltBusiness Unitgt validates processes where
bull Subsequent monitoring or measurement cannot verify the resulting output bull Deficiencies in the product may become apparent only after the product is in
use
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IF PRINTED ndash REFERENCE COPY
ltBusiness Unitgt validation arrangements of these processes include as applicable
bull Defined criteria for review and approval of the processes bull Approval of equipment and qualification of personnel bull Use of specific methods and procedures bull Records requirements bull Revalidation
753 Identification and traceability ltBusiness Unitgt identifies where appropriate the product by suitable means throughout product realization and it identifies the product status with respect to monitoring and measurement requirements as described below
7531 Identification and traceability control ltBusiness Unitgt maintains product identification and traceability throughout product realization using a combination of the following methods
bull Physical segregation bull Fab lot number bull Lot travelers (Assembly Test Process Orders [ATPOs] or Finish Process
Orders [FPOs]) bull WorkStream routes bull Product package marking bull Substrate Lot Identifiers (SLIs)
The automated shop floor control system WorkStream controls product routing and traceability WorkStream routes are programmed to prevent product from being moved to a future operation until all processing and data collection at the current operation are complete This control process applies to production lots nonstandard flow products which are processed using specialized routes and die sales which are normal product processed through a partial assembly route in accordance with customer request WorkStream can be used to trace lots currently in the factory to a specific location or operation in the factory Records pertaining to lot processing (ATPOFPO) are retained
Production lots are physically segregated from each other through the use of approved carts A lot is carried on a designated cart (or carts) and the cart carries only one lot to maintain traceability and lot integrity
7532 Monitoring and measurement status Lot travelers (ATPOs and FPOs) and WorkStream are used to indicate the status of product within the overall process flow Manufacturing personnel record the measurement and monitoring status of each lot on the appropriate traveler and enter the data into WorkStream
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Product that has been inspected and has passed the defined quality criteria is moved to the next operation Rejected product is physically separated from acceptable product whenever possible If physical separation is not yet possible the rejected product is clearly identified as reject product and disposed of according to the governing procedure Product that has been placed on hold for production-related problems is identified as ldquoon holdrdquo and cannot be processed further until its disposition is determined
754 Customer property ltBusiness Unitgt identifies verifies and protects property and other assets owned by customers and other interested parties while the property is under its control Such property may be provided for use or incorporation into an ltBusiness Unitgt deliverable
Property that is lost damaged or does not meet specification is reported to the customer and records are maintained
755 Preservation of product ltBusiness Unitgt has processes that preserve conformity of product and constituent product parts during internal processing and delivery to the intended destination ltBusiness Unitgt personnel are responsible for handling product inside the factory and for delivery to the Arizona Distribution Center (ADC) ADC is responsible for packaging and handling of finished product
Southwest Regional Site Materials and Services monitors direct materials from point of receipt through storage until it is issued to ltBusiness Unitgt manufacturing Supplier packaging is maintained as long as possible to ensure proper handling and storage Perishable material is coded with expiration dates Indirect materials are coded with part numbers and revision levels to ensure that correct revision level materials are being used in manufacturing
ltBusiness Unitgt product is assembled under appropriate environmental control to prevent contamination deterioration and damage from electrostatic discharge Use of automated process equipment and associated carriers minimizes the potential for damage due to material handling
ltBusiness Unitgt packaging and shipping standards conform to corporate drawing specifications Packaging supplies are procured through corporate-contracted suppliers
76 Control of Monitoring and Measuring Devices 761 Introduction
ltBusiness Unitgtrsquos processes ensure that monitoring and measurement activities are carried out in a manner that is consistent with monitoring and measurement requirements
ltBusiness Unitgt controls calibrates and maintains monitoring and measuring devices needed to provide evidence of conformity of product to determined
DOCUMENT NUMBER 99-9999 PAGE 32 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
requirements Manufacturing and support organizations deliver to the Site Calibration Standards Lab measuring equipment that either needs adjustment or is due for calibration on or before the calibration due date Every organization that comes into contact with measuring equipment has procedures to protect the equipment from damage and deterioration during handling maintenance and storage
Monitoring and measuring devices subject to calibration include but are not limited to
bull Measurement and test equipment (MampTE) bull Analytical in-process inspection equipment bull Final test equipment bull Computer software used in the monitoring and measurement of specified
requirements
ltBusiness Unitgt preventive maintenance and calibration procedures also apply to monitoring and measuring devices used by suppliers in the Supplier Support Program (SSP) and by other contractors who actively support the factory
762 Calibration safeguards identification status and records ltBusiness Unitgt safeguards measuring equipment from adjustments that would invalidate measurement results Measuring equipment subject to calibration control is uniquely identified Calibration frequency is documented and controlled by the Calibration Scheduling System or other appropriate system Records and results of calibration and maintenance performed on each piece of equipment are maintained as specified by the supporting group and factory requirements Calibration status appears on a sticker or label affixed to the equipment or in a readily accessible database or record
763 Calibration methods When performing calibration qualified ltBusiness Unitgt personnel use procedures that identify the measurements to be made the accuracies required and the calibration settings The measuring equipment used is capable of the precision and accuracy requirements and the uncertainty of each measurement within specified limits
Measuring equipment is calibrated or verified at specified intervals or prior to use as applicable against measurement standards traceable to international or national measurement standards Where no such standards exist the basis used for calibration or verification is recorded
764 Corrective action ltBusiness Unitgt initiates appropriate action if measuring equipment is found to be out of tolerance or in an overdue condition Appropriate action may include but is not limited to frequency validity and product risk reviews as described below Records of the results of action taken are maintained and reviewed
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IF PRINTED ndash REFERENCE COPY
7641 Out-of-tolerance equipment for userowner and calibrating departments When measuring equipment is found in an out-of-tolerance condition the using department is notified The notification includes but is not be limited to all associated measurement data Departments notified of an out-of-tolerance device evaluate the impact and possible acceptance of nonconforming product or services by performing a Disposition Review Board (DRB) The Quality Systems Engineer generates the DRB in SPEED
Important No DRB is required if an out-of-tolerance condition occurs during initial (first) equipment calibration performed by the Site Calibration Standards Lab
7642 Overdue equipment for userowner and calibrating departments When measuring equipment is found in an overdue condition the using department is notified The notification includes but is not limited to all associated scheduling data Departments notified of an overdue device evaluate the impact by performing a Process Trouble Report (PTR) The Quality Systems Engineer generates the PTR in SPEED
8 Measurement Analysis and Improvement 81 Planning Monitoring Measurement and Improvement Activities
ltBusiness Unitgt plans and implements the monitoring measurement analysis and improvement processes needed to
bull Demonstrate conformity of processes and product bull Ensure conformity of the quality management system bull Continually improve the effectiveness of the quality management system
ltBusiness Unitgt establishes the applicable methods including statistical techniques and the specific equipment used for measuring processes and products
DOCUMENT NUMBER 99-9999 PAGE 34 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
82 Monitoring and Measurement 821 Customer satisfaction
ltBusiness Unitgt gathers analyzes and monitors information relating to customer perception of ltBusiness Unitgtrsquos performance ltBusiness Unitgt uses the sources of customer satisfaction information to determine if the organization is meeting the needs and expectations of ltBusiness Unitgtrsquos customers Results are reported to the ltBusiness Unitgt management staff as part of the management review process and records and action items are maintained
822 Internal and external audits ltBusiness Unitgt conducts internal audits at planned intervals in all areas of the organization where the quality of deliverables to the customer is affected ltBusiness Unitgt also facilitates second-party audits from Corporate Quality Assessment and third-party audits from the Registering Authority These audits
bull Verify compliance of the quality management system to product realization plans the requirements of ISO 90012000 and internal specifications as appropriate and the quality management system requirements established by ltBusiness Unitgt
bull Determine whether the quality management system has been effectively implemented and maintained
bull Help drive continual improvement throughout ltBusiness Unitgt
8221 Quality audit implementation Quality system audits are the defined responsibility of the Quality Systems Department Audits are
bull Carried out annually or as needed in line with documented procedures and responsibilities Audit frequency is based on business needs andor maturity system
bull Performed in a manner that ensures objectivity and impartiality of the audit process Auditors do not audit their own work
bull Defined planned and scheduled on the basis of the status and importance of the activities and areas to be audited as well as on the results of previous audits
In addition to internal audits the manufacturing floor performs self-audits annually or as needed
8222 Audit results follow-up and records The results of audits are formally recorded along with timely correctivepreventive action and the time frame agreed on by personnel having responsibility in the areas audited The effectiveness of the correctiveprevention action is reviewed as needed with personnel independent from the audited areas either during a subsequently scheduled audit or randomly
DOCUMENT NUMBER 99-9999 PAGE 35 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
The status and effectiveness of corrective and preventive actions as well as audit results and trends are assessed and reviewed as part of the management review process
8223 Continual improvement Audit and assessment results are analyzed to identify root causes of problems Organization-wide issues are identified and presented to management The approach ensures the continual improvement of the quality management system while it mitigates the recurrence of problems and nonconformities
823 Monitoring and measurement of processes At pertinent stages of the realization process ltBusiness Unitgt monitors and where applicable measures the performance of its processes Records and action items are maintained
Measures of process performance that may be incorporated into various realization processes include the following indicators
bull Capability bull Cost allocation and reduction bull Cycle time or throughput bull Measurable aspects of dependability bull Yield bull Effectiveness and efficiency of people bull Reaction time bull Utilization of technologies bull Waste reduction
824 Monitoring and measurement of deliverables
At pertinent stages of the realization process ltBusiness Unitgt monitors and where applicable measures product characteristics Verification (inspection) records and the test history of each production lot are maintained in WorkStream Records are also maintained as specified by the relevant documentation including the name of the person authorizing release of the deliverable
83 Control of Nonconforming Product ltBusiness Unitgt ensures that nonconforming product is identified and controlled to prevent its unintended use or delivery Nonconforming data are collected and analyzed and records and action items are maintained
831 Disposition Review Board A DRB is convened to confirm that questionable product is normal or indistinguishable from normal and to determine the disposition of such product A
DOCUMENT NUMBER 99-9999 PAGE 36 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
DRB is required when routine dispositioning procedures do not specify the appropriate disposition
832 Material Review Board A Material Review Board (MRB) is convened to evaluate the shipment of nonconforming product Nonconforming product is shipped only with the consent of a Quality and Reliability (QampR) engineer the customer andor Product Division
84 Analysis of Data ltBusiness Unitgt identifies collects and analyzes appropriate data to
bull Demonstrate the effectiveness of the quality management system bull Evaluate improvement and performance opportunities
85 Improvement 851 Continual improvement
ltBusiness Unitgt plans and manages the processes necessary for the continual improvement of its quality management system
852 Corrective and preventive actions ltBusiness Unitgt documents and follows processes that review nonconforming product and evaluates the need for correction and preventive actions The results of corrective and preventive actions taken are recorded and reviewed
Examples of ltBusiness Unitgt processes that may initiate corrective and preventive actions are
bull Management review of quality systems bull Internal and external audits and self-audits bull Incoming material quality control inspections bull Dispositioning of nonconforming product including DRBs and MRBs bull Yield review and low-yield analysis bull Customer feedback including Functional Analysis Correlation Requests
(FACRs) bull External Administrative Customers Issues (EACIs) bull Customer Quality Incident Report (CQIR)
853 Customer feedback system ltBusiness Unitgt sometimes receives feedback from ltCompanygtrsquos customers (through the ltCompanygt Quality Support Center) in the form of FACRs and EACIs ltCompanygtrsquos Customer Quality Engineers may raise awareness of certain high-impact issues by generating a CQIR
DOCUMENT NUMBER 99-9999 PAGE 37 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
854 Corrective action tracking The coordinatorowner for each process that is part of the formal corrective-preventive action system is responsible for tracking corrective and preventive actions
855 Correctivepreventive action implementation Implementation of corrective and preventive actions is prioritized as necessary based on factory requirements and customer expectations Corrective and preventive actions that require process changes are reviewed and approved for implementation by the appropriate Process Change Control Board (PCCB) The results of actions taken are recorded
856 Correctivepreventive action escalation Any issues identified within the formal correctivepreventive action system that require escalation due to priority risk or resourcing may be escalated using any of the following people or systems
bull Platform manager bull Department manager bull Manufacturing shift manager bull Quality and Reliability Manager bull ISO Management Representative bull Management review process bull Other communication forums as appropriate
9 Revision History
Rev Date Description Initiator
08 101298 Renew spec without content changes ltNamegt
09 2599 Complete rewrite reformat to comply with governing spec 7-section formatting
ltNamegt
10 4299 CN ndash To comply with ISO audit finding in development of a more robust and closed loop system for dealing with out-of-tolerance and overdue measurement and test equipment that require calibration from the site(s) Standard Calibration Lab
ltNamegt
11 52699 CN ndash Clarify when a DRB should not occur ltNamegt
12 021400 CN ndash Rewrite ltNamegt
13 101300 Complete rewrite using new template to comply with ISO 90012000
ltNamegt
DOCUMENT NUMBER 99-9999 PAGE 38 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 101 Key Organizational Responsibilities
The responsibility authority and interrelationship of all personnel who manage perform and verify work are defined in organizational charts by procedures within the various organizations focus areas and functional work groups and in the following matrix
Important
bull Refer to 553 for a description of the responsibilities assigned to the ltBusiness Unitgt Director and the ltBusiness Unitgt ISO Management Representative
bull Organizations and focus areas in rows bordered by dashed lines are outside ltBusiness Unitgt but provide specified support functions
Organization Focus Areas
Roadmap and Business Process Management (RBPM)
bull Product and Technology Integration bull CPU Packaging and Enabling Roadmaps bull Technology Assessments and Communications bull Package Technology Management and Capability Roadmaps
Design Process Development (DPD)
bull Design Tool Development bull ThermalMechanical Tools and Analysis bull Electrical Modeling and Analysis bull Mechanical Design and Integration bull Package Design and Integration bull Design Processes
Platform Materials and Enabling Development (PMED)
bull Platform Integration bull Materials bull Enabling bull Substrate Assembly Subcontractors
Module Engineering bull Process Engineering bull Process Change Control Board
DOCUMENT NUMBER 99-9999 PAGE 39 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Organization Focus Areas
Automation bull Equipment Integration bull Engineering Analysis bull Shop Floor Control bull Infrastructure bull Planning and Logistics Group (PLG) bull Test Automation bull Change Requests bull Change Control Board bull MDT bull Operations
Factory Operations bull Manufacturing bull Manufacturing Systems bull Industrial Engineering bull Build Logistics
Organizational Effectiveness Programs
bull Organizational Development bull Salaried Non-ExemptExemptFirst Line Management (FLM)
Development bull Mentoring bull Embedded Staffing and Sourcing bull Statistical Applications bull Factory Support bull Peer Training Systems bull Business Practices bull Safety bull Employee Relations Self-Assessment (ERSA) bull Quality Systems Audit bull Document Management Information Services bull Learning Technologies Integration and Validation
Quality and Reliability (QampR)
bull Platform and Enabling Quality and Reliability Engineering (QRE)
bull Materials Analysis bull Failure Analysis bull Fault Isolation bull Product QRE bull Customer and Sustaining Engineering
Quality and Reliability Engineering Support
bull Product reliability stress bull Preventive maintenance and calibration of equipment and
tools
DOCUMENT NUMBER 99-9999 PAGE 40 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Organization Focus Areas
Product Engineering
bull Product sample and early revenue requirements management bull Primary interface to Product Division bull Division to Virtual Factory coordination bull Product silicon test software (Test Change Control Board
Component test Burn-in PC Platform Validation) Southwest Regional Site Materials and Services (SMS)
bull Process support facilities bull Facilities support equipment bull Preventive and corrective maintenance of facilities support
and monitoring equipment
DOCUMENT NUMBER 99-9999 PAGE 41 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 102 ISO 90012000ltBusiness Unitgt Quality Manual Matrix
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
12 Application 421 551 7
4 Quality management system 1 41 General requirements 1 42 Documentation requirements 43 421 General 43 422 Quality manual 43 44
423 Control of documents 432 44 45 46
424 Control of quality records 3 433 444 45 46 563 61 624 711 722 734 735 736 737 741 742 752 762 764 82 852 855
5 Management responsibility 5 51 Management commitment 51 553 56 6 101
52 Customer focus 52 72
53 Quality policy 53 552 561
54 Planning 54 541 Quality objectives 541 542
542 Quality management system planning 46 542 6 71 731 81 851
55 Responsibility authority and communication 55 551 Responsibility and authority 531 541 551 552 553 56
101 552 Management representative 553 553 Internal communication 533 553 62 101 56 Management review 56 561 General 443 542 561 562 Review input 562 821 8222 852 856
lowastlowastlowastlowast Boldface = Strong relationship between the ltBusiness Unitgt Quality Manual and the ISO 90012000 clause
DOCUMENT NUMBER 99-9999 PAGE 42 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
563 Review output 563 46
6 Resource management 6 61 Provision of resources 51 6 62 Human resources 61 62
621 General 51 61 62
622 Competence awareness and training 46 62
63 Infrastructure 63 64 Work environment 64 7 Product realization 7 71 Planning of product realization 542 46 6 71 722 733 735
736 81
72 Customer-related processes 72 721 Determination of requirements related to
the product
52 721
722 Review of requirements related to the product
46 722
723 Customer communication 723 853
73 Design and development 73 731 Design and development planning 542 731 732 Design and development inputs 46 732 733 Design and development outputs 733 75
734 Design and development review 46 734
735 Design and development verification 46 735 736 Design and development validation 46 736 737 Control of design and development
changes
46 737
74 Purchasing 74 741 Purchasing process 46 741 84
742 Purchasing information 46 742 743 Verification of purchased product 743 75 Production and service provision 75
DOCUMENT NUMBER 99-9999 PAGE 43 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
751 Control of production and service provision
751
752 Validation of processes for production and service provision
46 623 752
753 Identification and traceability 46 753 83
754 Customer property 754 755 Preservation of product 755 76 Control of monitoring and measuring devices 46 721 76 83
8 Measurement analysis and improvement 8 81 General 542 71 81 82
82 Monitoring and measurement 82 821 Customer satisfaction 562 821 853
822 Internal audit 46 562 822 84 851
823 Monitoring and measurement of processes
46 823 84
824 Monitoring and measurement of product 46 824 83 84 83 Control of nonconforming product 83 84
84 Analysis of data 562 741 821 8223 823 824 83 84
85 Improvement 85 851 Continual improvement 531 54 56 8223 84 851
852
852 Corrective action 46 764 85
853 Preventive action 46 85
DOCUMENT NUMBER 99-9999 PAGE 44 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 103 ltBusiness Unitgt Quality ManualQuality Management System Documentation
Matrix The table below lists the sections by number and title of the ltBusiness Unitgt Quality Manual along with the applicable quality management system documentation associated with the quality manual (QM) sections
Sec QM Section Title Quality Management System Documentation
1 Purpose
2 Scope
3 Applicable Documents
4 General 41 Definitions 99-9999 ltBusiness Unitgt Quality Manual 42 ltBusiness Unitgt
Profile NA
43 Quality Management System Documentation
99-9999 ltBusiness Unitgt Quality Manual 99-9999 Departmental Document Control Policies and
Procedures 44 Quality Manual 99-9999 ltBusiness Unitgt Quality Manual
99-9999 Distribution of Controlled Documents 99-9999 DMIS ldquoltCompanygt Confidentialrdquo Requirements
45 Control of Documents
99-9999 Document Management Information Services Governing Spec for 99-XXXX SECC Documents
99-9999 Document Management Information Services Policies and Procedures for ltBusiness Unitgt Series Specifications
99-9999 Departmental Document Control Policies and Procedures
99-9999 Distribution of Controlled Documents 99-9999 DMIS ldquoltCompanygt Confidentialrdquo Requirements
46 Control of Quality Records
99-9999 Virtual Factory Quality Records Retention PoliciesProcedures
5 Management Responsibility 51 Management
Commitment 99-9999 Departmental Document Control Policies and
Procedures 52 Customer Focus 53 Quality Policy 99-9999 ltBusiness Unitgt Quality Manual 54 Planning
DOCUMENT NUMBER 99-9999 PAGE 45 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
55 Responsibility Authority and Communication
99-9999 ltBusiness Unitgt Quality Manual
56 Management Review 99-9999 ltBusiness Unitgt Management Review Policy and Procedure
6 Resource Management 61 Assignment of
Personnel
62 Competence Awareness and Training
99-9999 Training Guidelines and Procedures for ltBusiness Unitgt
New Hire Orientation Documentation 63 Infrastructure 64 Work Environment ltBusiness Unitgt Manufacturing Safety Handbook
Office Safety Handbook
7 Product Realization 71 Planning of Product
Realization
72 Customer-Related Processes
99-9999 Change Management Specification Plan It Manual
73 Design and Development
99-9999 AssemblyTest CCB Policies and Procedures 99-9999 Change Management Specification 99-9999 DPD Department Operations Process 99-9999 Software Development Process 99-9999 Product Design Integration Process 99-9999 Enabling Design Process 99-9999 Technology Design Integration Process 99-9999 Design Validation Process 99-9999 Product Package Design Requirements Document
(PDRD) Process Applicable design rules Applicable library standards
74 Purchasing ltBusiness Unitgt Materials Desktop Procedures
DOCUMENT NUMBER 99-9999 PAGE 46 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
75 Production Provision 99-9999 Procurement specification for (Commodity) Materials 99-9999 ltBusiness Unitgt ESD Requirements 99-9999 AssemblyTest CCB Policies and Procedures 99-9999 Traceability and Bottomside Marking Requirements 99-9999 Standard Lot Numbering Specification 99-9999 Virtual Factory Quality Records Retention
PoliciesProcedures 99-9999 Chandler AZ Site Environmental Controls
Specification 99-9999 Unit Integrity Reject Management Specification 99-9999 C4OLGA Traceability Requirements 99-9999 WorkStream Policies and Procedures for C4 OLGA and
FC-PGA 99-9999 C4FC-PGA Class 10000 Cleanroom Protocol Guideline 99-9999 C4FC-PGA Class 100000 Cleanroom Protocol
Guideline 99-9999 OLGA1 OLGA2 INT2 FC-PGA VF and MCM On-
HoldOff-Hold System Procedure 99-9999 Pack Procedure Applicable process operating and other specifications AzLO Desktop Operating Procedures Handling and storage procedures documented in individual specifications Online Summary of Electrical Test (OSET) Product build kits
76 Control of Monitoring and Measuring Devices
99-9999 Arizona Standards Lab Calibration Procedures 99-9999 Measuring Equipment and Calibration Policy 99-9999 Virtual Factory AssemblyTest Manufacturing
Preventive Maintenance and Calibration Spec Individual manufacturing equipment specifications
8 Measurement Analysis and Improvement 81 Planning Monitoring
Measurement and Improvement Activities
DOCUMENT NUMBER 99-9999 PAGE 47 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
82 Monitoring and Measurement
99-9999 Procurement specification for (Commodity) Materials 99-9999 ATMO Spec Template for 08 Series Specs 99-9999 AT Internal Audit Policies amp Procedures for Virtual
Factories 99-9999 AT Self Audit Policies amp Procedures for Virtual
Factories 99-9999 ltBusiness UnitgtATM Quality Audit Corrective Action
Tracking Procedure using Speed 99-9999 FC-PGAINT2 and OLGA VF Inspection Trouble Report
(ITR) Procedures 99-9999 C4 amp FC-PGA VF Material and Disposition Review
Board Procedure 99-9999 Final Visual Inspection Procedure 99-9999 FC-PGAINT2 and OLGA Virtual Factory Final QA
Minimum Lot Acceptance Inspections Requirements and Procedure
99-9999 Quality System Auditing Policy 83 Control of
Nonconforming Product
99-9999 Material and Disposition Review Board procedure 99-9999 Unit IntegrityReject Management Specification 99-9999 OLGA1 and FC-PGA VF Process Trouble Report System 99-9999 Yield Issue Procedures and Guidelines 99-9999 OLGA1 OLGA2 INT2 FC-PGA VF and MCM On-
HoldOff-Hold System Procedure 99-9999 C4 amp FCPGA VF Material and Disposition Review
Board Procedure 84 Analysis of Data 85 Improvement 99-9999 AssemblyTest CCB Policies and Procedures
99-9999 AT Internal Audit Policies amp Procedures for Virtual Factories
99-9999 Excursion (DRBMRBITRPTR) NotificationDocumentation in SPEED ndash Policies and Procedures
99-9999 C4 amp FC-PGA VF Material and Disposition Review Board Procedure
Departmentally controlled procedures for yield management Departmentally controlled procedures for FACRs
DOCUMENT NUMBER 99-9999 PAGE 48 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 104 Abbreviations
ADC Arizona Distribution Center
AR Action Request
ltBusiness Unitgt
ltBusiness Unitgt
ATPO Assembly Test Process Orders
BKM Best known method (work instruction)
BOM Bill of materials
BPS Basic product specifications
CAT Chandler Assembly Test
CCB Change Control Board
CPU Central Processing Unit
CQIR Customer Quality Incident Report
DMIS Document Management Information Services
DRB Disposition Review Board
EACI External Administrative Customers Issue
EHS Environmental Health and Safety
ERSA Employee Relations Self-Assessment
FACR Functional Analysis Correlation Request
FPO Finish Process Order
HVM High-Volume Manufacturing
ITR Inspection Trouble Report (also known as Internal Trouble Report)
ISO International Organization for Standardization
LDC Local desktop control (work instruction)
MampTE Measurement and Test Equipment
MBP Management by Planning
MRB Material Review Board
MTS Module Target Specifications
MUM Monthly Update Meeting
OSET Online Summary of Electrical Test
PCCB Process Change Control Board
DOCUMENT NUMBER 99-9999 PAGE 49 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
PDRD Package Design Requirements Document
POR Plan of Record
PRD Product Requirements Document
PTR Process Trouble Report
PPV PC Platform Validation
QampR Quality and Reliability
RFC Response Flow Checklist
SLI Substrate Lot Identifier
SMS Site Materials and Services
SPC Statistical process control
SPEED System Product Engineering ECO Database
SSP Supplier Support Program
STC Simultaneous Technical Certification
TAP Technology Architecture Plan
TCCB Test Change Control Board
TEI Temporary Engineering Instruction
TMG Technology Manufacturing Group
TPS Technology Performance Specification
TTS Technology Target Specification
VDA Vendor Design Approval
VF Virtual factory
DOCUMENT NUMBER 99-9999 PAGE 19 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
562 Review items Review items at any one meeting vary depending on importance frequency of meetings and whether the meetings are attended by ltBusiness Unitgt management staff or by another appropriate level of management ltBusiness Unitgt management staff use these meetings to address over the course of a year the following performance and improvement opportunities
bull Results of audits bull Customer feedback bull Process performance and product conformity bull Status of preventive and corrective action bull Follow-up actions from previous management reviews bull Planned changes that could affect the quality management system bull Recommendations for improvement
563 Review outcome The outcome of a review includes actions related to
bull Improvement of the effectiveness of the quality management system and its processes
bull Improvement of deliverables related to requirements bull Resource needs
Results of the reviews are recorded and required actions (ARs) are assigned to responsible parties for follow-up actions The status of ARs is tracked to ensure successful and timely completion
6 Resource Management ltBusiness Unitgt determines and provides the resources needed to
bull Implement and maintain the quality management system and continually improve its effectiveness
bull Enhance customer satisfaction
61 Assignment of Personnel Personnel performing work affecting ltBusiness Unitgt deliverables are deemed competent on the basis of their appropriate education skills experience and training Appropriate departments and functional work groups maintain records documenting employeesrsquo competencies
DOCUMENT NUMBER 99-9999 PAGE 20 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
62 Competence Awareness and Training 621 Commitment to training
ltBusiness Unitgt management staff is committed to employee training as a way of ensuring that personnel
bull Have the knowledge skills tools and techniques required to perform their jobs and initiate improvements and innovations
bull Understand the potential consequences of not following procedures bull Are aware of the relevance and importance of their activities and how they
contribute to the achievement of ltBusiness Unitgtrsquos quality objectives
This commitment to training extends to newly recruited personnel and personnel transferred to new assignments
622 Identifying competency needs and developing training schedules Each functional work group is responsible for
bull Determining the necessary competence for personnel performing work affecting deliverables by analyzing job requirements and an individualrsquos current qualifications and career development goals
bull Developing and regularly reviewing training plans and schedules bull Arranging training or taking other actions to satisfy competency needs of
personnel bull Ensuring that training or other actions continue to be appropriate throughout an
individualrsquos tenure in the work group
623 Technical training and evaluation A technical training group coordinates and facilitates the instruction of ltBusiness Unitgt personnel who require additional technical skills as required by ltBusiness Unitgt business and training needs Training may occur on the job in a formal classroom setting or off-site at a customerrsquos or supplierrsquos facility The training group regularly evaluates training activities to ensure that they are fulfilling the requirements of personnel and the needs of ltBusiness Unitgt
Individual functional groups also evaluate their training needs These needs may change because
bull An employee is reassigned promoted or assumes additional responsibilities bull A new employee is hired bull Customer requirements change bull A new structure system process or procedure is implemented bull A specific performance problem is identified
DOCUMENT NUMBER 99-9999 PAGE 21 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
624 Training records Personnel competency needs are documented in departmental andor individual employee training plans Qualified trainers and facilitators carry out the training Records of an individualrsquos training and qualifications (including copies of licenses and certifications as appropriate) are maintained
63 Infrastructure ltCompanygt provides the infrastructure ltBusiness Unitgt needs to achieve conformity to requirements for deliverables including
bull Buildings workspace and associated utilities bull Process equipment both hardware and software bull Supporting services such as transport facilities and information and communication
technology
Southwest Regional Site Materials and Services (SMS) provisions and maintains buildings workspace and associated utilities Specifically SMS
bull Installs qualifies operates and maintains process support facilities bull Monitors the performance of facilities support equipment associated with product
manufacturing bull Provides preventive and corrective maintenance of facilities support and monitoring
equipment
64 Work Environment ltBusiness Unitgt management staff with support from ltCompanygt Site Environmental Health and Safety (EHS) is committed to providing a suitable work environment
The following human factors affect the work environment
bull Creative work methodologies such as telecommuting bull Opportunities for professional and personal development through programs such as
ERSA (Employee Relations Self-Assessment) bull Opportunities for greater involvement within ltBusiness Unitgt and outside in the
community through programs such as ltCompanygtrsquos Itrsquos a Great Place to Work bull Ergonomics bull Workplace location bull Safety rules and guidance bull Use of protective equipment
DOCUMENT NUMBER 99-9999 PAGE 22 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
The following physical factors affect the work environment
bull Cleanliness bull Hazardous substances and situations bull Air flow temperature humidity and pollution bull Lighting bull Noise and vibration
7 Product Realization ltBusiness Unitgtrsquos manufacturing packaging technology development consists of five phases associated activities and ldquoRevrdquo (Revision) levels
bull Path Finding Assembly and test and silicon technology optimization begins during this phase Silicon and packaging technology roadmaps are synchronized and the strategic assembly technology direction is determined The Technology Architecture Plan (TAP) is published
bull Definition The packaging technology envelope is defined and aligned with business and product needs during this phase The product is formally added to the ltBusiness Unitgt roadmap and the product Package Design Requirements Document (PDRD) is initiated Among the controlled documents that are released are the Product Divisionrsquos Package Product Requirements Document (PRD) the initial Technology Target Specification (TTS) which defines the requirements for a package technology the initial design rules and the initial Technology Performance Specifications (TPSs)
bull Discovery The assembly and test process materials piece-parts and equipment are designed to satisfy the packaging technology envelope lead product requirements and design rules during this phase A Plan of Record (POR) baseline process is established
bull Development The baseline process is defined During this phase the focus is on manufacturing stability and capability and the analysis of data related to manufacturability yield and reliability as well as EHS (environmental health and safety) data related to equipment materials and waste streams Process specifications are written and change control is implemented
bull Deployment Revenue product begins to ship and the factory ramps to high-volume manufacturing during this phase which is normally defined as the period from Technical Certification to Factory Certification or High-Volume Manufacturing (HVM) Certification (When Simultaneous Technical Certification [STC] methodology is employed Technical Certification and HVM Certification occur simultaneously) Continual focus is on yield and manufacturability improvements The Development Manufacturing Line transfers the process to the production factory
DOCUMENT NUMBER 99-9999 PAGE 23 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
The following figure represents the five phases of ltBusiness Unitgtrsquos manufacturing packaging technology development that are described in the preceding paragraphs The figure also defines the scope of ltBusiness Unitgtrsquos ISO 90012000 certification The scope starts with the initial publication of the Technology Target Specification and ends with High-Volume Manufacturing Certification when the packaging process has been duplicated in the receiving factory and the factory assumes responsibility for running and sustaining the process
Path-Finding Definition Discovery Development Deployment
TechnologyTargetSpecification
High-VolumeManufacturing
Certification
TechnologyCertification
Plan ofRecordand
Non-CPU Scope of ISO Certification
71 Planning of Product Realization 711 Creating product-specific quality plans
ltBusiness Unitgt creates product-specific quality plans for product realization processes and for product verification and validation activities These plans are consistent with the other requirements of ltBusiness Unitgtrsquos quality management system
In creating product-specific quality plans ltBusiness Unitgt determines
bull Quality objectives and requirements for the deliverable bull The need to establish processes documents and provide resources specific to
the deliverable bull Required verification validation monitoring inspection and test activities
specific to the deliverable bull Product acceptance criteria bull Records needed to provide evidence that the realization processes and resulting
deliverable fulfill requirements
712 Quality plan documentation ltBusiness Unitgt documents its plans for realization processes and for verification and validation activities in product drawings and specifications material or process flow diagrams process flowcharts setup sheets verification and validation reports work orders lot travelers inspection and test procedures and similar documents that define the manner of production and specify the inspection and test programs for given products Collectively these documents comprise the product-specific quality plan
DOCUMENT NUMBER 99-9999 PAGE 24 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
72 Customer-Related Processes 721 Determination of requirements related to deliverables
ltBusiness Unitgt does not identify requirements initiated by external customers rather a corporate organization determines them in accordance with documented procedures The procedures ensure that the following items are determined
bull Requirements specified by the customer including requirements for delivery If customer requirements differ from standard ltCompanygt products a corporate mediator resolves the differences
bull Requirements and technologies not stated by the customer but necessary for specified use or application
bull Statutory and regulatory requirements related to the product bull Any additional requirements determined by corporate
These requirements are communicated to ltCompanygt divisions fabrication sites and subsequently ltBusiness Unitgt
Requirements may also be initiated by internal customers who want to have ltBusiness Unitgtrsquos processes applied to their design concepts Design concepts are systematically analyzed to identify customer requirements
722 Review of requirements related to deliverables ltBusiness Unitgt reviews requirements related to deliverables prior to the commitment to supply deliverables to customers The review process ensures that
bull Product and technology requirements are understood bull Requirements differing from those previously expressed are resolved bull Requirements are confirmed before acceptance bull ltBusiness Unitgt can meet the defined requirements
Review results and action items are maintained
Requirements for deliverables are defined in terms of frequency power die size device speed volumes delivery dates and other factors They are communicated to responsible departments and functional work groups within ltBusiness Unitgt using various methods including
bull Technology Target Specifications bull Module Target Specifications (MTSs) bull Design rules bull Technology Performance Specifications (TPSs) bull Equipment specifications bull Material specifications
DOCUMENT NUMBER 99-9999 PAGE 25 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
bull Package Design Requirements Documents (PDRDs) bull Bills of Materials (BOMs) bull Plan It bull Meeting minutes bull Scientific record books
When requirements for deliverables change ltBusiness Unitgt ensures that the relevant documents are amended and that relevant personnel are made aware of the changes
723 Customer communication ltBusiness Unitgt has implemented effective processes for communicating with its customers These customers may be other ltCompanygt organizations Communications include but are not limited to the following
bull Product information bull Inquiries bull Order handling bull Customer feedback
73 Design and Development 731 Design and development planning
ltBusiness Unitgt plans and controls design and development of its products Planning activities determine
bull Design and development stages bull Review verification and validation that are appropriate to each design and
development stage bull Responsibilities and authorities for design and development
ltBusiness Unitgt manages interfaces between different groups involved in design and development to ensure effective communication Planning output is updated as the design and development progresses
732 Design and development inputs ltBusiness Unitgt ensures that inputs relating to requirements for deliverables are determined and records maintained Inputs may include
bull Functional and performance requirements bull Applicable statutory and regulatory requirements bull Where applicable information derived from previous similar designs bull Other requirements essential for design and development
Qualified personnel review the requirements for adequacy and completeness and resolve any issues
DOCUMENT NUMBER 99-9999 PAGE 26 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
733 Design and development outputs ltBusiness Unitgt ensures that the outputs of design and development are in a format suitable to manufacturing and capable of verification against design and development input These outputs generally consist of
bull PDRDs bull Design rules bull iTech files bull Design library bull Vendor Design Approval (VDA) bull SPEED BOM specification bull Netlistpin map
The outputs of design and development (baseline) are approved prior to release to ensure that they
bull Meet input requirements for design and development bull Provide appropriate information for purchasing and production operations bull Contain or reference product acceptance criteria bull Specify the characteristics of the product that are essential for its safe and
proper use
734 Design and development review At suitable stages individuals involved with product design and development meet to
bull Evaluate the ability of the results of design and development to fulfill requirements
bull Identify any problems and propose necessary actions
Review results and action items are maintained
735 Design and development verification Design and development verification is the process by which individuals involved with design and development demonstrate that outputs have satisfied the design and development input requirements Verification provides a preliminary assessment of the packagersquos manufacturability
ltBusiness Unitgt has documented procedures that establish the points at which verification activities are performed Verification records and action items are maintained
736 Design and development validation Design and development validation is the process by which individuals involved with product design and development demonstrate that the resulting product is capable of fulfilling the requirements for the specified use or application
DOCUMENT NUMBER 99-9999 PAGE 27 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ltBusiness Unitgt has documented procedures that establish when in the design and development process validation is performed Validation records and action items are maintained
737 Control of design and development changes Authorized ltBusiness Unitgt personnel identify document review and approve all design and development changes before implementation Records of the results of the change review and action items are maintained
74 Purchasing Purchases and services that impact the quality of products delivered to ltBusiness Unitgt customers are strictly controlled The type and extent of control applied to the supplier and the purchased product are dependent on the effect of the purchased product on subsequent product realization or the final product Controls are exercised by departments inside and outside ltBusiness Unitgt depending on the purchased product or service
741 Purchasing process ltBusiness Unitgt controls its purchasing processes to ensure that direct and indirect materials
bull Conform to requirements bull Reach manufacturing without interruption bull Are procured from approved suppliers
The responsible commodity management team evaluates and selects suppliers on the basis of their ability to meet ltBusiness Unitgtrsquos requirements including as applicable having a quality management system and meeting any stated product- or service-specific quality assurance requirements
The responsible commodity team performs subsequent reevaluations at prescribed intervals using methods including but not limited to those in the following list
bull A formal assessment process of the supplierrsquos capability to supply products andor services
bull Analysis of data in relation to key parameters for example delivery performance and material rejects
bull Feedback received bull Evaluation at the time of subcontract renewal
Evaluation records and action items arising from the evaluation are maintained
DOCUMENT NUMBER 99-9999 PAGE 28 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
742 Purchasing information ltBusiness Unitgt ensures that its purchasing documents are approved prior to submitting them to the supplier During the approval process information relating to the particular purchase is checked for accuracy and adequacy of the specified requirements Purchasing information may include
bull Drawings bull Specifications bull References to part numbers and descriptions bull Requirements for approval of product procedures processes and equipment bull Requirements for qualification of personnel bull Verification arrangements at the supplierrsquos premises and method of product
release bull Supplier quality management system requirements
ltBusiness Unitgt maintains records of all its purchasing documents
743 Verification of purchased product ltBusiness Unitgt has established and implemented inspection and other activities necessary for ensuring that purchased product meets specified purchase requirements
When the applicable contract with the supplier allows ltBusiness Unitgtrsquos representatives may audit the supplierrsquos premises Also when specified under contract and allowable under the contract with ltBusiness Unitgtrsquos suppliers ltBusiness Unitgtrsquos customers or their representatives will be afforded the opportunity to visit the supplierrsquos premises to perform verification
75 Production Provision 751 Control of production operations
ltBusiness Unitgt plans and carries out production operations under controlled conditions Controlled conditions include as applicable
bull Availability of information that describes the characteristics of the product bull Availability of work instructions at points of use bull Use of suitable equipment bull Availability and use of measuring and monitoring devices bull Implementation of monitoring and measurement activities bull Implementation of release delivery and any applicable post-delivery activities
7511 Control of processes and equipment The processes and equipment used to produce new package technology are initially qualified under controlled conditions Platform managers define the transfer requirements for high-volume manufacturing
DOCUMENT NUMBER 99-9999 PAGE 29 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
The methods used to qualify equipment purchased to support increasing product demand are described in procurement specifications andor contracts Additional equipment characterization requirements are defined in Change Control Board (CCB) documents
7512 Process sequence and recipes The procedures and recipes for each process step are documented in controlled documents which typically include the following
bull Individual process operating specifications bull Bills of materials (BOMs) bull Basic product specifications (BPSs) bull Special customer specifications (S-specs) bull Online Summary of Electrical Test (OSET)
The correct production sequences are controlled and planned using WorkStream Information contained in WorkStream includes the product routes operation numbers processing data and other information necessary to support the manufacturing process The progress of a product or group of products through a production route is controlled and monitored in WorkStream WorkStream is accessible using computer terminals located throughout the factory
7513 Process change controlprocess improvement Changes to continually improve qualified processes testing equipment or indirect and direct materials are documented and controlled by the appropriate CCB To maintain the integrity of the process ltBusiness Unitgt verifies the resulting output to ensure that the instituted change has the desired effect
7514 Statistical process control Where appropriate statistical process control (SPC) is used on key process parameters and quality characteristics Response flow checklists (RFCs) to correct out-of-control conditions are used where appropriate The details of the SPC system and other monitors are documented in individual process specifications
752 Validation of processes for production Validation of processes for production demonstrates the ability of processes to achieve planned results At appropriate intervals in the realization process ltBusiness Unitgt validates processes where
bull Subsequent monitoring or measurement cannot verify the resulting output bull Deficiencies in the product may become apparent only after the product is in
use
DOCUMENT NUMBER 99-9999 PAGE 30 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ltBusiness Unitgt validation arrangements of these processes include as applicable
bull Defined criteria for review and approval of the processes bull Approval of equipment and qualification of personnel bull Use of specific methods and procedures bull Records requirements bull Revalidation
753 Identification and traceability ltBusiness Unitgt identifies where appropriate the product by suitable means throughout product realization and it identifies the product status with respect to monitoring and measurement requirements as described below
7531 Identification and traceability control ltBusiness Unitgt maintains product identification and traceability throughout product realization using a combination of the following methods
bull Physical segregation bull Fab lot number bull Lot travelers (Assembly Test Process Orders [ATPOs] or Finish Process
Orders [FPOs]) bull WorkStream routes bull Product package marking bull Substrate Lot Identifiers (SLIs)
The automated shop floor control system WorkStream controls product routing and traceability WorkStream routes are programmed to prevent product from being moved to a future operation until all processing and data collection at the current operation are complete This control process applies to production lots nonstandard flow products which are processed using specialized routes and die sales which are normal product processed through a partial assembly route in accordance with customer request WorkStream can be used to trace lots currently in the factory to a specific location or operation in the factory Records pertaining to lot processing (ATPOFPO) are retained
Production lots are physically segregated from each other through the use of approved carts A lot is carried on a designated cart (or carts) and the cart carries only one lot to maintain traceability and lot integrity
7532 Monitoring and measurement status Lot travelers (ATPOs and FPOs) and WorkStream are used to indicate the status of product within the overall process flow Manufacturing personnel record the measurement and monitoring status of each lot on the appropriate traveler and enter the data into WorkStream
DOCUMENT NUMBER 99-9999 PAGE 31 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Product that has been inspected and has passed the defined quality criteria is moved to the next operation Rejected product is physically separated from acceptable product whenever possible If physical separation is not yet possible the rejected product is clearly identified as reject product and disposed of according to the governing procedure Product that has been placed on hold for production-related problems is identified as ldquoon holdrdquo and cannot be processed further until its disposition is determined
754 Customer property ltBusiness Unitgt identifies verifies and protects property and other assets owned by customers and other interested parties while the property is under its control Such property may be provided for use or incorporation into an ltBusiness Unitgt deliverable
Property that is lost damaged or does not meet specification is reported to the customer and records are maintained
755 Preservation of product ltBusiness Unitgt has processes that preserve conformity of product and constituent product parts during internal processing and delivery to the intended destination ltBusiness Unitgt personnel are responsible for handling product inside the factory and for delivery to the Arizona Distribution Center (ADC) ADC is responsible for packaging and handling of finished product
Southwest Regional Site Materials and Services monitors direct materials from point of receipt through storage until it is issued to ltBusiness Unitgt manufacturing Supplier packaging is maintained as long as possible to ensure proper handling and storage Perishable material is coded with expiration dates Indirect materials are coded with part numbers and revision levels to ensure that correct revision level materials are being used in manufacturing
ltBusiness Unitgt product is assembled under appropriate environmental control to prevent contamination deterioration and damage from electrostatic discharge Use of automated process equipment and associated carriers minimizes the potential for damage due to material handling
ltBusiness Unitgt packaging and shipping standards conform to corporate drawing specifications Packaging supplies are procured through corporate-contracted suppliers
76 Control of Monitoring and Measuring Devices 761 Introduction
ltBusiness Unitgtrsquos processes ensure that monitoring and measurement activities are carried out in a manner that is consistent with monitoring and measurement requirements
ltBusiness Unitgt controls calibrates and maintains monitoring and measuring devices needed to provide evidence of conformity of product to determined
DOCUMENT NUMBER 99-9999 PAGE 32 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
requirements Manufacturing and support organizations deliver to the Site Calibration Standards Lab measuring equipment that either needs adjustment or is due for calibration on or before the calibration due date Every organization that comes into contact with measuring equipment has procedures to protect the equipment from damage and deterioration during handling maintenance and storage
Monitoring and measuring devices subject to calibration include but are not limited to
bull Measurement and test equipment (MampTE) bull Analytical in-process inspection equipment bull Final test equipment bull Computer software used in the monitoring and measurement of specified
requirements
ltBusiness Unitgt preventive maintenance and calibration procedures also apply to monitoring and measuring devices used by suppliers in the Supplier Support Program (SSP) and by other contractors who actively support the factory
762 Calibration safeguards identification status and records ltBusiness Unitgt safeguards measuring equipment from adjustments that would invalidate measurement results Measuring equipment subject to calibration control is uniquely identified Calibration frequency is documented and controlled by the Calibration Scheduling System or other appropriate system Records and results of calibration and maintenance performed on each piece of equipment are maintained as specified by the supporting group and factory requirements Calibration status appears on a sticker or label affixed to the equipment or in a readily accessible database or record
763 Calibration methods When performing calibration qualified ltBusiness Unitgt personnel use procedures that identify the measurements to be made the accuracies required and the calibration settings The measuring equipment used is capable of the precision and accuracy requirements and the uncertainty of each measurement within specified limits
Measuring equipment is calibrated or verified at specified intervals or prior to use as applicable against measurement standards traceable to international or national measurement standards Where no such standards exist the basis used for calibration or verification is recorded
764 Corrective action ltBusiness Unitgt initiates appropriate action if measuring equipment is found to be out of tolerance or in an overdue condition Appropriate action may include but is not limited to frequency validity and product risk reviews as described below Records of the results of action taken are maintained and reviewed
DOCUMENT NUMBER 99-9999 PAGE 33 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
7641 Out-of-tolerance equipment for userowner and calibrating departments When measuring equipment is found in an out-of-tolerance condition the using department is notified The notification includes but is not be limited to all associated measurement data Departments notified of an out-of-tolerance device evaluate the impact and possible acceptance of nonconforming product or services by performing a Disposition Review Board (DRB) The Quality Systems Engineer generates the DRB in SPEED
Important No DRB is required if an out-of-tolerance condition occurs during initial (first) equipment calibration performed by the Site Calibration Standards Lab
7642 Overdue equipment for userowner and calibrating departments When measuring equipment is found in an overdue condition the using department is notified The notification includes but is not limited to all associated scheduling data Departments notified of an overdue device evaluate the impact by performing a Process Trouble Report (PTR) The Quality Systems Engineer generates the PTR in SPEED
8 Measurement Analysis and Improvement 81 Planning Monitoring Measurement and Improvement Activities
ltBusiness Unitgt plans and implements the monitoring measurement analysis and improvement processes needed to
bull Demonstrate conformity of processes and product bull Ensure conformity of the quality management system bull Continually improve the effectiveness of the quality management system
ltBusiness Unitgt establishes the applicable methods including statistical techniques and the specific equipment used for measuring processes and products
DOCUMENT NUMBER 99-9999 PAGE 34 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
82 Monitoring and Measurement 821 Customer satisfaction
ltBusiness Unitgt gathers analyzes and monitors information relating to customer perception of ltBusiness Unitgtrsquos performance ltBusiness Unitgt uses the sources of customer satisfaction information to determine if the organization is meeting the needs and expectations of ltBusiness Unitgtrsquos customers Results are reported to the ltBusiness Unitgt management staff as part of the management review process and records and action items are maintained
822 Internal and external audits ltBusiness Unitgt conducts internal audits at planned intervals in all areas of the organization where the quality of deliverables to the customer is affected ltBusiness Unitgt also facilitates second-party audits from Corporate Quality Assessment and third-party audits from the Registering Authority These audits
bull Verify compliance of the quality management system to product realization plans the requirements of ISO 90012000 and internal specifications as appropriate and the quality management system requirements established by ltBusiness Unitgt
bull Determine whether the quality management system has been effectively implemented and maintained
bull Help drive continual improvement throughout ltBusiness Unitgt
8221 Quality audit implementation Quality system audits are the defined responsibility of the Quality Systems Department Audits are
bull Carried out annually or as needed in line with documented procedures and responsibilities Audit frequency is based on business needs andor maturity system
bull Performed in a manner that ensures objectivity and impartiality of the audit process Auditors do not audit their own work
bull Defined planned and scheduled on the basis of the status and importance of the activities and areas to be audited as well as on the results of previous audits
In addition to internal audits the manufacturing floor performs self-audits annually or as needed
8222 Audit results follow-up and records The results of audits are formally recorded along with timely correctivepreventive action and the time frame agreed on by personnel having responsibility in the areas audited The effectiveness of the correctiveprevention action is reviewed as needed with personnel independent from the audited areas either during a subsequently scheduled audit or randomly
DOCUMENT NUMBER 99-9999 PAGE 35 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
The status and effectiveness of corrective and preventive actions as well as audit results and trends are assessed and reviewed as part of the management review process
8223 Continual improvement Audit and assessment results are analyzed to identify root causes of problems Organization-wide issues are identified and presented to management The approach ensures the continual improvement of the quality management system while it mitigates the recurrence of problems and nonconformities
823 Monitoring and measurement of processes At pertinent stages of the realization process ltBusiness Unitgt monitors and where applicable measures the performance of its processes Records and action items are maintained
Measures of process performance that may be incorporated into various realization processes include the following indicators
bull Capability bull Cost allocation and reduction bull Cycle time or throughput bull Measurable aspects of dependability bull Yield bull Effectiveness and efficiency of people bull Reaction time bull Utilization of technologies bull Waste reduction
824 Monitoring and measurement of deliverables
At pertinent stages of the realization process ltBusiness Unitgt monitors and where applicable measures product characteristics Verification (inspection) records and the test history of each production lot are maintained in WorkStream Records are also maintained as specified by the relevant documentation including the name of the person authorizing release of the deliverable
83 Control of Nonconforming Product ltBusiness Unitgt ensures that nonconforming product is identified and controlled to prevent its unintended use or delivery Nonconforming data are collected and analyzed and records and action items are maintained
831 Disposition Review Board A DRB is convened to confirm that questionable product is normal or indistinguishable from normal and to determine the disposition of such product A
DOCUMENT NUMBER 99-9999 PAGE 36 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
DRB is required when routine dispositioning procedures do not specify the appropriate disposition
832 Material Review Board A Material Review Board (MRB) is convened to evaluate the shipment of nonconforming product Nonconforming product is shipped only with the consent of a Quality and Reliability (QampR) engineer the customer andor Product Division
84 Analysis of Data ltBusiness Unitgt identifies collects and analyzes appropriate data to
bull Demonstrate the effectiveness of the quality management system bull Evaluate improvement and performance opportunities
85 Improvement 851 Continual improvement
ltBusiness Unitgt plans and manages the processes necessary for the continual improvement of its quality management system
852 Corrective and preventive actions ltBusiness Unitgt documents and follows processes that review nonconforming product and evaluates the need for correction and preventive actions The results of corrective and preventive actions taken are recorded and reviewed
Examples of ltBusiness Unitgt processes that may initiate corrective and preventive actions are
bull Management review of quality systems bull Internal and external audits and self-audits bull Incoming material quality control inspections bull Dispositioning of nonconforming product including DRBs and MRBs bull Yield review and low-yield analysis bull Customer feedback including Functional Analysis Correlation Requests
(FACRs) bull External Administrative Customers Issues (EACIs) bull Customer Quality Incident Report (CQIR)
853 Customer feedback system ltBusiness Unitgt sometimes receives feedback from ltCompanygtrsquos customers (through the ltCompanygt Quality Support Center) in the form of FACRs and EACIs ltCompanygtrsquos Customer Quality Engineers may raise awareness of certain high-impact issues by generating a CQIR
DOCUMENT NUMBER 99-9999 PAGE 37 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
854 Corrective action tracking The coordinatorowner for each process that is part of the formal corrective-preventive action system is responsible for tracking corrective and preventive actions
855 Correctivepreventive action implementation Implementation of corrective and preventive actions is prioritized as necessary based on factory requirements and customer expectations Corrective and preventive actions that require process changes are reviewed and approved for implementation by the appropriate Process Change Control Board (PCCB) The results of actions taken are recorded
856 Correctivepreventive action escalation Any issues identified within the formal correctivepreventive action system that require escalation due to priority risk or resourcing may be escalated using any of the following people or systems
bull Platform manager bull Department manager bull Manufacturing shift manager bull Quality and Reliability Manager bull ISO Management Representative bull Management review process bull Other communication forums as appropriate
9 Revision History
Rev Date Description Initiator
08 101298 Renew spec without content changes ltNamegt
09 2599 Complete rewrite reformat to comply with governing spec 7-section formatting
ltNamegt
10 4299 CN ndash To comply with ISO audit finding in development of a more robust and closed loop system for dealing with out-of-tolerance and overdue measurement and test equipment that require calibration from the site(s) Standard Calibration Lab
ltNamegt
11 52699 CN ndash Clarify when a DRB should not occur ltNamegt
12 021400 CN ndash Rewrite ltNamegt
13 101300 Complete rewrite using new template to comply with ISO 90012000
ltNamegt
DOCUMENT NUMBER 99-9999 PAGE 38 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 101 Key Organizational Responsibilities
The responsibility authority and interrelationship of all personnel who manage perform and verify work are defined in organizational charts by procedures within the various organizations focus areas and functional work groups and in the following matrix
Important
bull Refer to 553 for a description of the responsibilities assigned to the ltBusiness Unitgt Director and the ltBusiness Unitgt ISO Management Representative
bull Organizations and focus areas in rows bordered by dashed lines are outside ltBusiness Unitgt but provide specified support functions
Organization Focus Areas
Roadmap and Business Process Management (RBPM)
bull Product and Technology Integration bull CPU Packaging and Enabling Roadmaps bull Technology Assessments and Communications bull Package Technology Management and Capability Roadmaps
Design Process Development (DPD)
bull Design Tool Development bull ThermalMechanical Tools and Analysis bull Electrical Modeling and Analysis bull Mechanical Design and Integration bull Package Design and Integration bull Design Processes
Platform Materials and Enabling Development (PMED)
bull Platform Integration bull Materials bull Enabling bull Substrate Assembly Subcontractors
Module Engineering bull Process Engineering bull Process Change Control Board
DOCUMENT NUMBER 99-9999 PAGE 39 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Organization Focus Areas
Automation bull Equipment Integration bull Engineering Analysis bull Shop Floor Control bull Infrastructure bull Planning and Logistics Group (PLG) bull Test Automation bull Change Requests bull Change Control Board bull MDT bull Operations
Factory Operations bull Manufacturing bull Manufacturing Systems bull Industrial Engineering bull Build Logistics
Organizational Effectiveness Programs
bull Organizational Development bull Salaried Non-ExemptExemptFirst Line Management (FLM)
Development bull Mentoring bull Embedded Staffing and Sourcing bull Statistical Applications bull Factory Support bull Peer Training Systems bull Business Practices bull Safety bull Employee Relations Self-Assessment (ERSA) bull Quality Systems Audit bull Document Management Information Services bull Learning Technologies Integration and Validation
Quality and Reliability (QampR)
bull Platform and Enabling Quality and Reliability Engineering (QRE)
bull Materials Analysis bull Failure Analysis bull Fault Isolation bull Product QRE bull Customer and Sustaining Engineering
Quality and Reliability Engineering Support
bull Product reliability stress bull Preventive maintenance and calibration of equipment and
tools
DOCUMENT NUMBER 99-9999 PAGE 40 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Organization Focus Areas
Product Engineering
bull Product sample and early revenue requirements management bull Primary interface to Product Division bull Division to Virtual Factory coordination bull Product silicon test software (Test Change Control Board
Component test Burn-in PC Platform Validation) Southwest Regional Site Materials and Services (SMS)
bull Process support facilities bull Facilities support equipment bull Preventive and corrective maintenance of facilities support
and monitoring equipment
DOCUMENT NUMBER 99-9999 PAGE 41 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 102 ISO 90012000ltBusiness Unitgt Quality Manual Matrix
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
12 Application 421 551 7
4 Quality management system 1 41 General requirements 1 42 Documentation requirements 43 421 General 43 422 Quality manual 43 44
423 Control of documents 432 44 45 46
424 Control of quality records 3 433 444 45 46 563 61 624 711 722 734 735 736 737 741 742 752 762 764 82 852 855
5 Management responsibility 5 51 Management commitment 51 553 56 6 101
52 Customer focus 52 72
53 Quality policy 53 552 561
54 Planning 54 541 Quality objectives 541 542
542 Quality management system planning 46 542 6 71 731 81 851
55 Responsibility authority and communication 55 551 Responsibility and authority 531 541 551 552 553 56
101 552 Management representative 553 553 Internal communication 533 553 62 101 56 Management review 56 561 General 443 542 561 562 Review input 562 821 8222 852 856
lowastlowastlowastlowast Boldface = Strong relationship between the ltBusiness Unitgt Quality Manual and the ISO 90012000 clause
DOCUMENT NUMBER 99-9999 PAGE 42 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
563 Review output 563 46
6 Resource management 6 61 Provision of resources 51 6 62 Human resources 61 62
621 General 51 61 62
622 Competence awareness and training 46 62
63 Infrastructure 63 64 Work environment 64 7 Product realization 7 71 Planning of product realization 542 46 6 71 722 733 735
736 81
72 Customer-related processes 72 721 Determination of requirements related to
the product
52 721
722 Review of requirements related to the product
46 722
723 Customer communication 723 853
73 Design and development 73 731 Design and development planning 542 731 732 Design and development inputs 46 732 733 Design and development outputs 733 75
734 Design and development review 46 734
735 Design and development verification 46 735 736 Design and development validation 46 736 737 Control of design and development
changes
46 737
74 Purchasing 74 741 Purchasing process 46 741 84
742 Purchasing information 46 742 743 Verification of purchased product 743 75 Production and service provision 75
DOCUMENT NUMBER 99-9999 PAGE 43 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
751 Control of production and service provision
751
752 Validation of processes for production and service provision
46 623 752
753 Identification and traceability 46 753 83
754 Customer property 754 755 Preservation of product 755 76 Control of monitoring and measuring devices 46 721 76 83
8 Measurement analysis and improvement 8 81 General 542 71 81 82
82 Monitoring and measurement 82 821 Customer satisfaction 562 821 853
822 Internal audit 46 562 822 84 851
823 Monitoring and measurement of processes
46 823 84
824 Monitoring and measurement of product 46 824 83 84 83 Control of nonconforming product 83 84
84 Analysis of data 562 741 821 8223 823 824 83 84
85 Improvement 85 851 Continual improvement 531 54 56 8223 84 851
852
852 Corrective action 46 764 85
853 Preventive action 46 85
DOCUMENT NUMBER 99-9999 PAGE 44 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 103 ltBusiness Unitgt Quality ManualQuality Management System Documentation
Matrix The table below lists the sections by number and title of the ltBusiness Unitgt Quality Manual along with the applicable quality management system documentation associated with the quality manual (QM) sections
Sec QM Section Title Quality Management System Documentation
1 Purpose
2 Scope
3 Applicable Documents
4 General 41 Definitions 99-9999 ltBusiness Unitgt Quality Manual 42 ltBusiness Unitgt
Profile NA
43 Quality Management System Documentation
99-9999 ltBusiness Unitgt Quality Manual 99-9999 Departmental Document Control Policies and
Procedures 44 Quality Manual 99-9999 ltBusiness Unitgt Quality Manual
99-9999 Distribution of Controlled Documents 99-9999 DMIS ldquoltCompanygt Confidentialrdquo Requirements
45 Control of Documents
99-9999 Document Management Information Services Governing Spec for 99-XXXX SECC Documents
99-9999 Document Management Information Services Policies and Procedures for ltBusiness Unitgt Series Specifications
99-9999 Departmental Document Control Policies and Procedures
99-9999 Distribution of Controlled Documents 99-9999 DMIS ldquoltCompanygt Confidentialrdquo Requirements
46 Control of Quality Records
99-9999 Virtual Factory Quality Records Retention PoliciesProcedures
5 Management Responsibility 51 Management
Commitment 99-9999 Departmental Document Control Policies and
Procedures 52 Customer Focus 53 Quality Policy 99-9999 ltBusiness Unitgt Quality Manual 54 Planning
DOCUMENT NUMBER 99-9999 PAGE 45 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
55 Responsibility Authority and Communication
99-9999 ltBusiness Unitgt Quality Manual
56 Management Review 99-9999 ltBusiness Unitgt Management Review Policy and Procedure
6 Resource Management 61 Assignment of
Personnel
62 Competence Awareness and Training
99-9999 Training Guidelines and Procedures for ltBusiness Unitgt
New Hire Orientation Documentation 63 Infrastructure 64 Work Environment ltBusiness Unitgt Manufacturing Safety Handbook
Office Safety Handbook
7 Product Realization 71 Planning of Product
Realization
72 Customer-Related Processes
99-9999 Change Management Specification Plan It Manual
73 Design and Development
99-9999 AssemblyTest CCB Policies and Procedures 99-9999 Change Management Specification 99-9999 DPD Department Operations Process 99-9999 Software Development Process 99-9999 Product Design Integration Process 99-9999 Enabling Design Process 99-9999 Technology Design Integration Process 99-9999 Design Validation Process 99-9999 Product Package Design Requirements Document
(PDRD) Process Applicable design rules Applicable library standards
74 Purchasing ltBusiness Unitgt Materials Desktop Procedures
DOCUMENT NUMBER 99-9999 PAGE 46 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
75 Production Provision 99-9999 Procurement specification for (Commodity) Materials 99-9999 ltBusiness Unitgt ESD Requirements 99-9999 AssemblyTest CCB Policies and Procedures 99-9999 Traceability and Bottomside Marking Requirements 99-9999 Standard Lot Numbering Specification 99-9999 Virtual Factory Quality Records Retention
PoliciesProcedures 99-9999 Chandler AZ Site Environmental Controls
Specification 99-9999 Unit Integrity Reject Management Specification 99-9999 C4OLGA Traceability Requirements 99-9999 WorkStream Policies and Procedures for C4 OLGA and
FC-PGA 99-9999 C4FC-PGA Class 10000 Cleanroom Protocol Guideline 99-9999 C4FC-PGA Class 100000 Cleanroom Protocol
Guideline 99-9999 OLGA1 OLGA2 INT2 FC-PGA VF and MCM On-
HoldOff-Hold System Procedure 99-9999 Pack Procedure Applicable process operating and other specifications AzLO Desktop Operating Procedures Handling and storage procedures documented in individual specifications Online Summary of Electrical Test (OSET) Product build kits
76 Control of Monitoring and Measuring Devices
99-9999 Arizona Standards Lab Calibration Procedures 99-9999 Measuring Equipment and Calibration Policy 99-9999 Virtual Factory AssemblyTest Manufacturing
Preventive Maintenance and Calibration Spec Individual manufacturing equipment specifications
8 Measurement Analysis and Improvement 81 Planning Monitoring
Measurement and Improvement Activities
DOCUMENT NUMBER 99-9999 PAGE 47 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
82 Monitoring and Measurement
99-9999 Procurement specification for (Commodity) Materials 99-9999 ATMO Spec Template for 08 Series Specs 99-9999 AT Internal Audit Policies amp Procedures for Virtual
Factories 99-9999 AT Self Audit Policies amp Procedures for Virtual
Factories 99-9999 ltBusiness UnitgtATM Quality Audit Corrective Action
Tracking Procedure using Speed 99-9999 FC-PGAINT2 and OLGA VF Inspection Trouble Report
(ITR) Procedures 99-9999 C4 amp FC-PGA VF Material and Disposition Review
Board Procedure 99-9999 Final Visual Inspection Procedure 99-9999 FC-PGAINT2 and OLGA Virtual Factory Final QA
Minimum Lot Acceptance Inspections Requirements and Procedure
99-9999 Quality System Auditing Policy 83 Control of
Nonconforming Product
99-9999 Material and Disposition Review Board procedure 99-9999 Unit IntegrityReject Management Specification 99-9999 OLGA1 and FC-PGA VF Process Trouble Report System 99-9999 Yield Issue Procedures and Guidelines 99-9999 OLGA1 OLGA2 INT2 FC-PGA VF and MCM On-
HoldOff-Hold System Procedure 99-9999 C4 amp FCPGA VF Material and Disposition Review
Board Procedure 84 Analysis of Data 85 Improvement 99-9999 AssemblyTest CCB Policies and Procedures
99-9999 AT Internal Audit Policies amp Procedures for Virtual Factories
99-9999 Excursion (DRBMRBITRPTR) NotificationDocumentation in SPEED ndash Policies and Procedures
99-9999 C4 amp FC-PGA VF Material and Disposition Review Board Procedure
Departmentally controlled procedures for yield management Departmentally controlled procedures for FACRs
DOCUMENT NUMBER 99-9999 PAGE 48 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 104 Abbreviations
ADC Arizona Distribution Center
AR Action Request
ltBusiness Unitgt
ltBusiness Unitgt
ATPO Assembly Test Process Orders
BKM Best known method (work instruction)
BOM Bill of materials
BPS Basic product specifications
CAT Chandler Assembly Test
CCB Change Control Board
CPU Central Processing Unit
CQIR Customer Quality Incident Report
DMIS Document Management Information Services
DRB Disposition Review Board
EACI External Administrative Customers Issue
EHS Environmental Health and Safety
ERSA Employee Relations Self-Assessment
FACR Functional Analysis Correlation Request
FPO Finish Process Order
HVM High-Volume Manufacturing
ITR Inspection Trouble Report (also known as Internal Trouble Report)
ISO International Organization for Standardization
LDC Local desktop control (work instruction)
MampTE Measurement and Test Equipment
MBP Management by Planning
MRB Material Review Board
MTS Module Target Specifications
MUM Monthly Update Meeting
OSET Online Summary of Electrical Test
PCCB Process Change Control Board
DOCUMENT NUMBER 99-9999 PAGE 49 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
PDRD Package Design Requirements Document
POR Plan of Record
PRD Product Requirements Document
PTR Process Trouble Report
PPV PC Platform Validation
QampR Quality and Reliability
RFC Response Flow Checklist
SLI Substrate Lot Identifier
SMS Site Materials and Services
SPC Statistical process control
SPEED System Product Engineering ECO Database
SSP Supplier Support Program
STC Simultaneous Technical Certification
TAP Technology Architecture Plan
TCCB Test Change Control Board
TEI Temporary Engineering Instruction
TMG Technology Manufacturing Group
TPS Technology Performance Specification
TTS Technology Target Specification
VDA Vendor Design Approval
VF Virtual factory
DOCUMENT NUMBER 99-9999 PAGE 20 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
62 Competence Awareness and Training 621 Commitment to training
ltBusiness Unitgt management staff is committed to employee training as a way of ensuring that personnel
bull Have the knowledge skills tools and techniques required to perform their jobs and initiate improvements and innovations
bull Understand the potential consequences of not following procedures bull Are aware of the relevance and importance of their activities and how they
contribute to the achievement of ltBusiness Unitgtrsquos quality objectives
This commitment to training extends to newly recruited personnel and personnel transferred to new assignments
622 Identifying competency needs and developing training schedules Each functional work group is responsible for
bull Determining the necessary competence for personnel performing work affecting deliverables by analyzing job requirements and an individualrsquos current qualifications and career development goals
bull Developing and regularly reviewing training plans and schedules bull Arranging training or taking other actions to satisfy competency needs of
personnel bull Ensuring that training or other actions continue to be appropriate throughout an
individualrsquos tenure in the work group
623 Technical training and evaluation A technical training group coordinates and facilitates the instruction of ltBusiness Unitgt personnel who require additional technical skills as required by ltBusiness Unitgt business and training needs Training may occur on the job in a formal classroom setting or off-site at a customerrsquos or supplierrsquos facility The training group regularly evaluates training activities to ensure that they are fulfilling the requirements of personnel and the needs of ltBusiness Unitgt
Individual functional groups also evaluate their training needs These needs may change because
bull An employee is reassigned promoted or assumes additional responsibilities bull A new employee is hired bull Customer requirements change bull A new structure system process or procedure is implemented bull A specific performance problem is identified
DOCUMENT NUMBER 99-9999 PAGE 21 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
624 Training records Personnel competency needs are documented in departmental andor individual employee training plans Qualified trainers and facilitators carry out the training Records of an individualrsquos training and qualifications (including copies of licenses and certifications as appropriate) are maintained
63 Infrastructure ltCompanygt provides the infrastructure ltBusiness Unitgt needs to achieve conformity to requirements for deliverables including
bull Buildings workspace and associated utilities bull Process equipment both hardware and software bull Supporting services such as transport facilities and information and communication
technology
Southwest Regional Site Materials and Services (SMS) provisions and maintains buildings workspace and associated utilities Specifically SMS
bull Installs qualifies operates and maintains process support facilities bull Monitors the performance of facilities support equipment associated with product
manufacturing bull Provides preventive and corrective maintenance of facilities support and monitoring
equipment
64 Work Environment ltBusiness Unitgt management staff with support from ltCompanygt Site Environmental Health and Safety (EHS) is committed to providing a suitable work environment
The following human factors affect the work environment
bull Creative work methodologies such as telecommuting bull Opportunities for professional and personal development through programs such as
ERSA (Employee Relations Self-Assessment) bull Opportunities for greater involvement within ltBusiness Unitgt and outside in the
community through programs such as ltCompanygtrsquos Itrsquos a Great Place to Work bull Ergonomics bull Workplace location bull Safety rules and guidance bull Use of protective equipment
DOCUMENT NUMBER 99-9999 PAGE 22 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
The following physical factors affect the work environment
bull Cleanliness bull Hazardous substances and situations bull Air flow temperature humidity and pollution bull Lighting bull Noise and vibration
7 Product Realization ltBusiness Unitgtrsquos manufacturing packaging technology development consists of five phases associated activities and ldquoRevrdquo (Revision) levels
bull Path Finding Assembly and test and silicon technology optimization begins during this phase Silicon and packaging technology roadmaps are synchronized and the strategic assembly technology direction is determined The Technology Architecture Plan (TAP) is published
bull Definition The packaging technology envelope is defined and aligned with business and product needs during this phase The product is formally added to the ltBusiness Unitgt roadmap and the product Package Design Requirements Document (PDRD) is initiated Among the controlled documents that are released are the Product Divisionrsquos Package Product Requirements Document (PRD) the initial Technology Target Specification (TTS) which defines the requirements for a package technology the initial design rules and the initial Technology Performance Specifications (TPSs)
bull Discovery The assembly and test process materials piece-parts and equipment are designed to satisfy the packaging technology envelope lead product requirements and design rules during this phase A Plan of Record (POR) baseline process is established
bull Development The baseline process is defined During this phase the focus is on manufacturing stability and capability and the analysis of data related to manufacturability yield and reliability as well as EHS (environmental health and safety) data related to equipment materials and waste streams Process specifications are written and change control is implemented
bull Deployment Revenue product begins to ship and the factory ramps to high-volume manufacturing during this phase which is normally defined as the period from Technical Certification to Factory Certification or High-Volume Manufacturing (HVM) Certification (When Simultaneous Technical Certification [STC] methodology is employed Technical Certification and HVM Certification occur simultaneously) Continual focus is on yield and manufacturability improvements The Development Manufacturing Line transfers the process to the production factory
DOCUMENT NUMBER 99-9999 PAGE 23 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
The following figure represents the five phases of ltBusiness Unitgtrsquos manufacturing packaging technology development that are described in the preceding paragraphs The figure also defines the scope of ltBusiness Unitgtrsquos ISO 90012000 certification The scope starts with the initial publication of the Technology Target Specification and ends with High-Volume Manufacturing Certification when the packaging process has been duplicated in the receiving factory and the factory assumes responsibility for running and sustaining the process
Path-Finding Definition Discovery Development Deployment
TechnologyTargetSpecification
High-VolumeManufacturing
Certification
TechnologyCertification
Plan ofRecordand
Non-CPU Scope of ISO Certification
71 Planning of Product Realization 711 Creating product-specific quality plans
ltBusiness Unitgt creates product-specific quality plans for product realization processes and for product verification and validation activities These plans are consistent with the other requirements of ltBusiness Unitgtrsquos quality management system
In creating product-specific quality plans ltBusiness Unitgt determines
bull Quality objectives and requirements for the deliverable bull The need to establish processes documents and provide resources specific to
the deliverable bull Required verification validation monitoring inspection and test activities
specific to the deliverable bull Product acceptance criteria bull Records needed to provide evidence that the realization processes and resulting
deliverable fulfill requirements
712 Quality plan documentation ltBusiness Unitgt documents its plans for realization processes and for verification and validation activities in product drawings and specifications material or process flow diagrams process flowcharts setup sheets verification and validation reports work orders lot travelers inspection and test procedures and similar documents that define the manner of production and specify the inspection and test programs for given products Collectively these documents comprise the product-specific quality plan
DOCUMENT NUMBER 99-9999 PAGE 24 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
72 Customer-Related Processes 721 Determination of requirements related to deliverables
ltBusiness Unitgt does not identify requirements initiated by external customers rather a corporate organization determines them in accordance with documented procedures The procedures ensure that the following items are determined
bull Requirements specified by the customer including requirements for delivery If customer requirements differ from standard ltCompanygt products a corporate mediator resolves the differences
bull Requirements and technologies not stated by the customer but necessary for specified use or application
bull Statutory and regulatory requirements related to the product bull Any additional requirements determined by corporate
These requirements are communicated to ltCompanygt divisions fabrication sites and subsequently ltBusiness Unitgt
Requirements may also be initiated by internal customers who want to have ltBusiness Unitgtrsquos processes applied to their design concepts Design concepts are systematically analyzed to identify customer requirements
722 Review of requirements related to deliverables ltBusiness Unitgt reviews requirements related to deliverables prior to the commitment to supply deliverables to customers The review process ensures that
bull Product and technology requirements are understood bull Requirements differing from those previously expressed are resolved bull Requirements are confirmed before acceptance bull ltBusiness Unitgt can meet the defined requirements
Review results and action items are maintained
Requirements for deliverables are defined in terms of frequency power die size device speed volumes delivery dates and other factors They are communicated to responsible departments and functional work groups within ltBusiness Unitgt using various methods including
bull Technology Target Specifications bull Module Target Specifications (MTSs) bull Design rules bull Technology Performance Specifications (TPSs) bull Equipment specifications bull Material specifications
DOCUMENT NUMBER 99-9999 PAGE 25 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
bull Package Design Requirements Documents (PDRDs) bull Bills of Materials (BOMs) bull Plan It bull Meeting minutes bull Scientific record books
When requirements for deliverables change ltBusiness Unitgt ensures that the relevant documents are amended and that relevant personnel are made aware of the changes
723 Customer communication ltBusiness Unitgt has implemented effective processes for communicating with its customers These customers may be other ltCompanygt organizations Communications include but are not limited to the following
bull Product information bull Inquiries bull Order handling bull Customer feedback
73 Design and Development 731 Design and development planning
ltBusiness Unitgt plans and controls design and development of its products Planning activities determine
bull Design and development stages bull Review verification and validation that are appropriate to each design and
development stage bull Responsibilities and authorities for design and development
ltBusiness Unitgt manages interfaces between different groups involved in design and development to ensure effective communication Planning output is updated as the design and development progresses
732 Design and development inputs ltBusiness Unitgt ensures that inputs relating to requirements for deliverables are determined and records maintained Inputs may include
bull Functional and performance requirements bull Applicable statutory and regulatory requirements bull Where applicable information derived from previous similar designs bull Other requirements essential for design and development
Qualified personnel review the requirements for adequacy and completeness and resolve any issues
DOCUMENT NUMBER 99-9999 PAGE 26 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
733 Design and development outputs ltBusiness Unitgt ensures that the outputs of design and development are in a format suitable to manufacturing and capable of verification against design and development input These outputs generally consist of
bull PDRDs bull Design rules bull iTech files bull Design library bull Vendor Design Approval (VDA) bull SPEED BOM specification bull Netlistpin map
The outputs of design and development (baseline) are approved prior to release to ensure that they
bull Meet input requirements for design and development bull Provide appropriate information for purchasing and production operations bull Contain or reference product acceptance criteria bull Specify the characteristics of the product that are essential for its safe and
proper use
734 Design and development review At suitable stages individuals involved with product design and development meet to
bull Evaluate the ability of the results of design and development to fulfill requirements
bull Identify any problems and propose necessary actions
Review results and action items are maintained
735 Design and development verification Design and development verification is the process by which individuals involved with design and development demonstrate that outputs have satisfied the design and development input requirements Verification provides a preliminary assessment of the packagersquos manufacturability
ltBusiness Unitgt has documented procedures that establish the points at which verification activities are performed Verification records and action items are maintained
736 Design and development validation Design and development validation is the process by which individuals involved with product design and development demonstrate that the resulting product is capable of fulfilling the requirements for the specified use or application
DOCUMENT NUMBER 99-9999 PAGE 27 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ltBusiness Unitgt has documented procedures that establish when in the design and development process validation is performed Validation records and action items are maintained
737 Control of design and development changes Authorized ltBusiness Unitgt personnel identify document review and approve all design and development changes before implementation Records of the results of the change review and action items are maintained
74 Purchasing Purchases and services that impact the quality of products delivered to ltBusiness Unitgt customers are strictly controlled The type and extent of control applied to the supplier and the purchased product are dependent on the effect of the purchased product on subsequent product realization or the final product Controls are exercised by departments inside and outside ltBusiness Unitgt depending on the purchased product or service
741 Purchasing process ltBusiness Unitgt controls its purchasing processes to ensure that direct and indirect materials
bull Conform to requirements bull Reach manufacturing without interruption bull Are procured from approved suppliers
The responsible commodity management team evaluates and selects suppliers on the basis of their ability to meet ltBusiness Unitgtrsquos requirements including as applicable having a quality management system and meeting any stated product- or service-specific quality assurance requirements
The responsible commodity team performs subsequent reevaluations at prescribed intervals using methods including but not limited to those in the following list
bull A formal assessment process of the supplierrsquos capability to supply products andor services
bull Analysis of data in relation to key parameters for example delivery performance and material rejects
bull Feedback received bull Evaluation at the time of subcontract renewal
Evaluation records and action items arising from the evaluation are maintained
DOCUMENT NUMBER 99-9999 PAGE 28 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
742 Purchasing information ltBusiness Unitgt ensures that its purchasing documents are approved prior to submitting them to the supplier During the approval process information relating to the particular purchase is checked for accuracy and adequacy of the specified requirements Purchasing information may include
bull Drawings bull Specifications bull References to part numbers and descriptions bull Requirements for approval of product procedures processes and equipment bull Requirements for qualification of personnel bull Verification arrangements at the supplierrsquos premises and method of product
release bull Supplier quality management system requirements
ltBusiness Unitgt maintains records of all its purchasing documents
743 Verification of purchased product ltBusiness Unitgt has established and implemented inspection and other activities necessary for ensuring that purchased product meets specified purchase requirements
When the applicable contract with the supplier allows ltBusiness Unitgtrsquos representatives may audit the supplierrsquos premises Also when specified under contract and allowable under the contract with ltBusiness Unitgtrsquos suppliers ltBusiness Unitgtrsquos customers or their representatives will be afforded the opportunity to visit the supplierrsquos premises to perform verification
75 Production Provision 751 Control of production operations
ltBusiness Unitgt plans and carries out production operations under controlled conditions Controlled conditions include as applicable
bull Availability of information that describes the characteristics of the product bull Availability of work instructions at points of use bull Use of suitable equipment bull Availability and use of measuring and monitoring devices bull Implementation of monitoring and measurement activities bull Implementation of release delivery and any applicable post-delivery activities
7511 Control of processes and equipment The processes and equipment used to produce new package technology are initially qualified under controlled conditions Platform managers define the transfer requirements for high-volume manufacturing
DOCUMENT NUMBER 99-9999 PAGE 29 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
The methods used to qualify equipment purchased to support increasing product demand are described in procurement specifications andor contracts Additional equipment characterization requirements are defined in Change Control Board (CCB) documents
7512 Process sequence and recipes The procedures and recipes for each process step are documented in controlled documents which typically include the following
bull Individual process operating specifications bull Bills of materials (BOMs) bull Basic product specifications (BPSs) bull Special customer specifications (S-specs) bull Online Summary of Electrical Test (OSET)
The correct production sequences are controlled and planned using WorkStream Information contained in WorkStream includes the product routes operation numbers processing data and other information necessary to support the manufacturing process The progress of a product or group of products through a production route is controlled and monitored in WorkStream WorkStream is accessible using computer terminals located throughout the factory
7513 Process change controlprocess improvement Changes to continually improve qualified processes testing equipment or indirect and direct materials are documented and controlled by the appropriate CCB To maintain the integrity of the process ltBusiness Unitgt verifies the resulting output to ensure that the instituted change has the desired effect
7514 Statistical process control Where appropriate statistical process control (SPC) is used on key process parameters and quality characteristics Response flow checklists (RFCs) to correct out-of-control conditions are used where appropriate The details of the SPC system and other monitors are documented in individual process specifications
752 Validation of processes for production Validation of processes for production demonstrates the ability of processes to achieve planned results At appropriate intervals in the realization process ltBusiness Unitgt validates processes where
bull Subsequent monitoring or measurement cannot verify the resulting output bull Deficiencies in the product may become apparent only after the product is in
use
DOCUMENT NUMBER 99-9999 PAGE 30 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ltBusiness Unitgt validation arrangements of these processes include as applicable
bull Defined criteria for review and approval of the processes bull Approval of equipment and qualification of personnel bull Use of specific methods and procedures bull Records requirements bull Revalidation
753 Identification and traceability ltBusiness Unitgt identifies where appropriate the product by suitable means throughout product realization and it identifies the product status with respect to monitoring and measurement requirements as described below
7531 Identification and traceability control ltBusiness Unitgt maintains product identification and traceability throughout product realization using a combination of the following methods
bull Physical segregation bull Fab lot number bull Lot travelers (Assembly Test Process Orders [ATPOs] or Finish Process
Orders [FPOs]) bull WorkStream routes bull Product package marking bull Substrate Lot Identifiers (SLIs)
The automated shop floor control system WorkStream controls product routing and traceability WorkStream routes are programmed to prevent product from being moved to a future operation until all processing and data collection at the current operation are complete This control process applies to production lots nonstandard flow products which are processed using specialized routes and die sales which are normal product processed through a partial assembly route in accordance with customer request WorkStream can be used to trace lots currently in the factory to a specific location or operation in the factory Records pertaining to lot processing (ATPOFPO) are retained
Production lots are physically segregated from each other through the use of approved carts A lot is carried on a designated cart (or carts) and the cart carries only one lot to maintain traceability and lot integrity
7532 Monitoring and measurement status Lot travelers (ATPOs and FPOs) and WorkStream are used to indicate the status of product within the overall process flow Manufacturing personnel record the measurement and monitoring status of each lot on the appropriate traveler and enter the data into WorkStream
DOCUMENT NUMBER 99-9999 PAGE 31 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Product that has been inspected and has passed the defined quality criteria is moved to the next operation Rejected product is physically separated from acceptable product whenever possible If physical separation is not yet possible the rejected product is clearly identified as reject product and disposed of according to the governing procedure Product that has been placed on hold for production-related problems is identified as ldquoon holdrdquo and cannot be processed further until its disposition is determined
754 Customer property ltBusiness Unitgt identifies verifies and protects property and other assets owned by customers and other interested parties while the property is under its control Such property may be provided for use or incorporation into an ltBusiness Unitgt deliverable
Property that is lost damaged or does not meet specification is reported to the customer and records are maintained
755 Preservation of product ltBusiness Unitgt has processes that preserve conformity of product and constituent product parts during internal processing and delivery to the intended destination ltBusiness Unitgt personnel are responsible for handling product inside the factory and for delivery to the Arizona Distribution Center (ADC) ADC is responsible for packaging and handling of finished product
Southwest Regional Site Materials and Services monitors direct materials from point of receipt through storage until it is issued to ltBusiness Unitgt manufacturing Supplier packaging is maintained as long as possible to ensure proper handling and storage Perishable material is coded with expiration dates Indirect materials are coded with part numbers and revision levels to ensure that correct revision level materials are being used in manufacturing
ltBusiness Unitgt product is assembled under appropriate environmental control to prevent contamination deterioration and damage from electrostatic discharge Use of automated process equipment and associated carriers minimizes the potential for damage due to material handling
ltBusiness Unitgt packaging and shipping standards conform to corporate drawing specifications Packaging supplies are procured through corporate-contracted suppliers
76 Control of Monitoring and Measuring Devices 761 Introduction
ltBusiness Unitgtrsquos processes ensure that monitoring and measurement activities are carried out in a manner that is consistent with monitoring and measurement requirements
ltBusiness Unitgt controls calibrates and maintains monitoring and measuring devices needed to provide evidence of conformity of product to determined
DOCUMENT NUMBER 99-9999 PAGE 32 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
requirements Manufacturing and support organizations deliver to the Site Calibration Standards Lab measuring equipment that either needs adjustment or is due for calibration on or before the calibration due date Every organization that comes into contact with measuring equipment has procedures to protect the equipment from damage and deterioration during handling maintenance and storage
Monitoring and measuring devices subject to calibration include but are not limited to
bull Measurement and test equipment (MampTE) bull Analytical in-process inspection equipment bull Final test equipment bull Computer software used in the monitoring and measurement of specified
requirements
ltBusiness Unitgt preventive maintenance and calibration procedures also apply to monitoring and measuring devices used by suppliers in the Supplier Support Program (SSP) and by other contractors who actively support the factory
762 Calibration safeguards identification status and records ltBusiness Unitgt safeguards measuring equipment from adjustments that would invalidate measurement results Measuring equipment subject to calibration control is uniquely identified Calibration frequency is documented and controlled by the Calibration Scheduling System or other appropriate system Records and results of calibration and maintenance performed on each piece of equipment are maintained as specified by the supporting group and factory requirements Calibration status appears on a sticker or label affixed to the equipment or in a readily accessible database or record
763 Calibration methods When performing calibration qualified ltBusiness Unitgt personnel use procedures that identify the measurements to be made the accuracies required and the calibration settings The measuring equipment used is capable of the precision and accuracy requirements and the uncertainty of each measurement within specified limits
Measuring equipment is calibrated or verified at specified intervals or prior to use as applicable against measurement standards traceable to international or national measurement standards Where no such standards exist the basis used for calibration or verification is recorded
764 Corrective action ltBusiness Unitgt initiates appropriate action if measuring equipment is found to be out of tolerance or in an overdue condition Appropriate action may include but is not limited to frequency validity and product risk reviews as described below Records of the results of action taken are maintained and reviewed
DOCUMENT NUMBER 99-9999 PAGE 33 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
7641 Out-of-tolerance equipment for userowner and calibrating departments When measuring equipment is found in an out-of-tolerance condition the using department is notified The notification includes but is not be limited to all associated measurement data Departments notified of an out-of-tolerance device evaluate the impact and possible acceptance of nonconforming product or services by performing a Disposition Review Board (DRB) The Quality Systems Engineer generates the DRB in SPEED
Important No DRB is required if an out-of-tolerance condition occurs during initial (first) equipment calibration performed by the Site Calibration Standards Lab
7642 Overdue equipment for userowner and calibrating departments When measuring equipment is found in an overdue condition the using department is notified The notification includes but is not limited to all associated scheduling data Departments notified of an overdue device evaluate the impact by performing a Process Trouble Report (PTR) The Quality Systems Engineer generates the PTR in SPEED
8 Measurement Analysis and Improvement 81 Planning Monitoring Measurement and Improvement Activities
ltBusiness Unitgt plans and implements the monitoring measurement analysis and improvement processes needed to
bull Demonstrate conformity of processes and product bull Ensure conformity of the quality management system bull Continually improve the effectiveness of the quality management system
ltBusiness Unitgt establishes the applicable methods including statistical techniques and the specific equipment used for measuring processes and products
DOCUMENT NUMBER 99-9999 PAGE 34 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
82 Monitoring and Measurement 821 Customer satisfaction
ltBusiness Unitgt gathers analyzes and monitors information relating to customer perception of ltBusiness Unitgtrsquos performance ltBusiness Unitgt uses the sources of customer satisfaction information to determine if the organization is meeting the needs and expectations of ltBusiness Unitgtrsquos customers Results are reported to the ltBusiness Unitgt management staff as part of the management review process and records and action items are maintained
822 Internal and external audits ltBusiness Unitgt conducts internal audits at planned intervals in all areas of the organization where the quality of deliverables to the customer is affected ltBusiness Unitgt also facilitates second-party audits from Corporate Quality Assessment and third-party audits from the Registering Authority These audits
bull Verify compliance of the quality management system to product realization plans the requirements of ISO 90012000 and internal specifications as appropriate and the quality management system requirements established by ltBusiness Unitgt
bull Determine whether the quality management system has been effectively implemented and maintained
bull Help drive continual improvement throughout ltBusiness Unitgt
8221 Quality audit implementation Quality system audits are the defined responsibility of the Quality Systems Department Audits are
bull Carried out annually or as needed in line with documented procedures and responsibilities Audit frequency is based on business needs andor maturity system
bull Performed in a manner that ensures objectivity and impartiality of the audit process Auditors do not audit their own work
bull Defined planned and scheduled on the basis of the status and importance of the activities and areas to be audited as well as on the results of previous audits
In addition to internal audits the manufacturing floor performs self-audits annually or as needed
8222 Audit results follow-up and records The results of audits are formally recorded along with timely correctivepreventive action and the time frame agreed on by personnel having responsibility in the areas audited The effectiveness of the correctiveprevention action is reviewed as needed with personnel independent from the audited areas either during a subsequently scheduled audit or randomly
DOCUMENT NUMBER 99-9999 PAGE 35 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
The status and effectiveness of corrective and preventive actions as well as audit results and trends are assessed and reviewed as part of the management review process
8223 Continual improvement Audit and assessment results are analyzed to identify root causes of problems Organization-wide issues are identified and presented to management The approach ensures the continual improvement of the quality management system while it mitigates the recurrence of problems and nonconformities
823 Monitoring and measurement of processes At pertinent stages of the realization process ltBusiness Unitgt monitors and where applicable measures the performance of its processes Records and action items are maintained
Measures of process performance that may be incorporated into various realization processes include the following indicators
bull Capability bull Cost allocation and reduction bull Cycle time or throughput bull Measurable aspects of dependability bull Yield bull Effectiveness and efficiency of people bull Reaction time bull Utilization of technologies bull Waste reduction
824 Monitoring and measurement of deliverables
At pertinent stages of the realization process ltBusiness Unitgt monitors and where applicable measures product characteristics Verification (inspection) records and the test history of each production lot are maintained in WorkStream Records are also maintained as specified by the relevant documentation including the name of the person authorizing release of the deliverable
83 Control of Nonconforming Product ltBusiness Unitgt ensures that nonconforming product is identified and controlled to prevent its unintended use or delivery Nonconforming data are collected and analyzed and records and action items are maintained
831 Disposition Review Board A DRB is convened to confirm that questionable product is normal or indistinguishable from normal and to determine the disposition of such product A
DOCUMENT NUMBER 99-9999 PAGE 36 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
DRB is required when routine dispositioning procedures do not specify the appropriate disposition
832 Material Review Board A Material Review Board (MRB) is convened to evaluate the shipment of nonconforming product Nonconforming product is shipped only with the consent of a Quality and Reliability (QampR) engineer the customer andor Product Division
84 Analysis of Data ltBusiness Unitgt identifies collects and analyzes appropriate data to
bull Demonstrate the effectiveness of the quality management system bull Evaluate improvement and performance opportunities
85 Improvement 851 Continual improvement
ltBusiness Unitgt plans and manages the processes necessary for the continual improvement of its quality management system
852 Corrective and preventive actions ltBusiness Unitgt documents and follows processes that review nonconforming product and evaluates the need for correction and preventive actions The results of corrective and preventive actions taken are recorded and reviewed
Examples of ltBusiness Unitgt processes that may initiate corrective and preventive actions are
bull Management review of quality systems bull Internal and external audits and self-audits bull Incoming material quality control inspections bull Dispositioning of nonconforming product including DRBs and MRBs bull Yield review and low-yield analysis bull Customer feedback including Functional Analysis Correlation Requests
(FACRs) bull External Administrative Customers Issues (EACIs) bull Customer Quality Incident Report (CQIR)
853 Customer feedback system ltBusiness Unitgt sometimes receives feedback from ltCompanygtrsquos customers (through the ltCompanygt Quality Support Center) in the form of FACRs and EACIs ltCompanygtrsquos Customer Quality Engineers may raise awareness of certain high-impact issues by generating a CQIR
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IF PRINTED ndash REFERENCE COPY
854 Corrective action tracking The coordinatorowner for each process that is part of the formal corrective-preventive action system is responsible for tracking corrective and preventive actions
855 Correctivepreventive action implementation Implementation of corrective and preventive actions is prioritized as necessary based on factory requirements and customer expectations Corrective and preventive actions that require process changes are reviewed and approved for implementation by the appropriate Process Change Control Board (PCCB) The results of actions taken are recorded
856 Correctivepreventive action escalation Any issues identified within the formal correctivepreventive action system that require escalation due to priority risk or resourcing may be escalated using any of the following people or systems
bull Platform manager bull Department manager bull Manufacturing shift manager bull Quality and Reliability Manager bull ISO Management Representative bull Management review process bull Other communication forums as appropriate
9 Revision History
Rev Date Description Initiator
08 101298 Renew spec without content changes ltNamegt
09 2599 Complete rewrite reformat to comply with governing spec 7-section formatting
ltNamegt
10 4299 CN ndash To comply with ISO audit finding in development of a more robust and closed loop system for dealing with out-of-tolerance and overdue measurement and test equipment that require calibration from the site(s) Standard Calibration Lab
ltNamegt
11 52699 CN ndash Clarify when a DRB should not occur ltNamegt
12 021400 CN ndash Rewrite ltNamegt
13 101300 Complete rewrite using new template to comply with ISO 90012000
ltNamegt
DOCUMENT NUMBER 99-9999 PAGE 38 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 101 Key Organizational Responsibilities
The responsibility authority and interrelationship of all personnel who manage perform and verify work are defined in organizational charts by procedures within the various organizations focus areas and functional work groups and in the following matrix
Important
bull Refer to 553 for a description of the responsibilities assigned to the ltBusiness Unitgt Director and the ltBusiness Unitgt ISO Management Representative
bull Organizations and focus areas in rows bordered by dashed lines are outside ltBusiness Unitgt but provide specified support functions
Organization Focus Areas
Roadmap and Business Process Management (RBPM)
bull Product and Technology Integration bull CPU Packaging and Enabling Roadmaps bull Technology Assessments and Communications bull Package Technology Management and Capability Roadmaps
Design Process Development (DPD)
bull Design Tool Development bull ThermalMechanical Tools and Analysis bull Electrical Modeling and Analysis bull Mechanical Design and Integration bull Package Design and Integration bull Design Processes
Platform Materials and Enabling Development (PMED)
bull Platform Integration bull Materials bull Enabling bull Substrate Assembly Subcontractors
Module Engineering bull Process Engineering bull Process Change Control Board
DOCUMENT NUMBER 99-9999 PAGE 39 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Organization Focus Areas
Automation bull Equipment Integration bull Engineering Analysis bull Shop Floor Control bull Infrastructure bull Planning and Logistics Group (PLG) bull Test Automation bull Change Requests bull Change Control Board bull MDT bull Operations
Factory Operations bull Manufacturing bull Manufacturing Systems bull Industrial Engineering bull Build Logistics
Organizational Effectiveness Programs
bull Organizational Development bull Salaried Non-ExemptExemptFirst Line Management (FLM)
Development bull Mentoring bull Embedded Staffing and Sourcing bull Statistical Applications bull Factory Support bull Peer Training Systems bull Business Practices bull Safety bull Employee Relations Self-Assessment (ERSA) bull Quality Systems Audit bull Document Management Information Services bull Learning Technologies Integration and Validation
Quality and Reliability (QampR)
bull Platform and Enabling Quality and Reliability Engineering (QRE)
bull Materials Analysis bull Failure Analysis bull Fault Isolation bull Product QRE bull Customer and Sustaining Engineering
Quality and Reliability Engineering Support
bull Product reliability stress bull Preventive maintenance and calibration of equipment and
tools
DOCUMENT NUMBER 99-9999 PAGE 40 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Organization Focus Areas
Product Engineering
bull Product sample and early revenue requirements management bull Primary interface to Product Division bull Division to Virtual Factory coordination bull Product silicon test software (Test Change Control Board
Component test Burn-in PC Platform Validation) Southwest Regional Site Materials and Services (SMS)
bull Process support facilities bull Facilities support equipment bull Preventive and corrective maintenance of facilities support
and monitoring equipment
DOCUMENT NUMBER 99-9999 PAGE 41 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 102 ISO 90012000ltBusiness Unitgt Quality Manual Matrix
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
12 Application 421 551 7
4 Quality management system 1 41 General requirements 1 42 Documentation requirements 43 421 General 43 422 Quality manual 43 44
423 Control of documents 432 44 45 46
424 Control of quality records 3 433 444 45 46 563 61 624 711 722 734 735 736 737 741 742 752 762 764 82 852 855
5 Management responsibility 5 51 Management commitment 51 553 56 6 101
52 Customer focus 52 72
53 Quality policy 53 552 561
54 Planning 54 541 Quality objectives 541 542
542 Quality management system planning 46 542 6 71 731 81 851
55 Responsibility authority and communication 55 551 Responsibility and authority 531 541 551 552 553 56
101 552 Management representative 553 553 Internal communication 533 553 62 101 56 Management review 56 561 General 443 542 561 562 Review input 562 821 8222 852 856
lowastlowastlowastlowast Boldface = Strong relationship between the ltBusiness Unitgt Quality Manual and the ISO 90012000 clause
DOCUMENT NUMBER 99-9999 PAGE 42 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
563 Review output 563 46
6 Resource management 6 61 Provision of resources 51 6 62 Human resources 61 62
621 General 51 61 62
622 Competence awareness and training 46 62
63 Infrastructure 63 64 Work environment 64 7 Product realization 7 71 Planning of product realization 542 46 6 71 722 733 735
736 81
72 Customer-related processes 72 721 Determination of requirements related to
the product
52 721
722 Review of requirements related to the product
46 722
723 Customer communication 723 853
73 Design and development 73 731 Design and development planning 542 731 732 Design and development inputs 46 732 733 Design and development outputs 733 75
734 Design and development review 46 734
735 Design and development verification 46 735 736 Design and development validation 46 736 737 Control of design and development
changes
46 737
74 Purchasing 74 741 Purchasing process 46 741 84
742 Purchasing information 46 742 743 Verification of purchased product 743 75 Production and service provision 75
DOCUMENT NUMBER 99-9999 PAGE 43 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
751 Control of production and service provision
751
752 Validation of processes for production and service provision
46 623 752
753 Identification and traceability 46 753 83
754 Customer property 754 755 Preservation of product 755 76 Control of monitoring and measuring devices 46 721 76 83
8 Measurement analysis and improvement 8 81 General 542 71 81 82
82 Monitoring and measurement 82 821 Customer satisfaction 562 821 853
822 Internal audit 46 562 822 84 851
823 Monitoring and measurement of processes
46 823 84
824 Monitoring and measurement of product 46 824 83 84 83 Control of nonconforming product 83 84
84 Analysis of data 562 741 821 8223 823 824 83 84
85 Improvement 85 851 Continual improvement 531 54 56 8223 84 851
852
852 Corrective action 46 764 85
853 Preventive action 46 85
DOCUMENT NUMBER 99-9999 PAGE 44 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 103 ltBusiness Unitgt Quality ManualQuality Management System Documentation
Matrix The table below lists the sections by number and title of the ltBusiness Unitgt Quality Manual along with the applicable quality management system documentation associated with the quality manual (QM) sections
Sec QM Section Title Quality Management System Documentation
1 Purpose
2 Scope
3 Applicable Documents
4 General 41 Definitions 99-9999 ltBusiness Unitgt Quality Manual 42 ltBusiness Unitgt
Profile NA
43 Quality Management System Documentation
99-9999 ltBusiness Unitgt Quality Manual 99-9999 Departmental Document Control Policies and
Procedures 44 Quality Manual 99-9999 ltBusiness Unitgt Quality Manual
99-9999 Distribution of Controlled Documents 99-9999 DMIS ldquoltCompanygt Confidentialrdquo Requirements
45 Control of Documents
99-9999 Document Management Information Services Governing Spec for 99-XXXX SECC Documents
99-9999 Document Management Information Services Policies and Procedures for ltBusiness Unitgt Series Specifications
99-9999 Departmental Document Control Policies and Procedures
99-9999 Distribution of Controlled Documents 99-9999 DMIS ldquoltCompanygt Confidentialrdquo Requirements
46 Control of Quality Records
99-9999 Virtual Factory Quality Records Retention PoliciesProcedures
5 Management Responsibility 51 Management
Commitment 99-9999 Departmental Document Control Policies and
Procedures 52 Customer Focus 53 Quality Policy 99-9999 ltBusiness Unitgt Quality Manual 54 Planning
DOCUMENT NUMBER 99-9999 PAGE 45 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
55 Responsibility Authority and Communication
99-9999 ltBusiness Unitgt Quality Manual
56 Management Review 99-9999 ltBusiness Unitgt Management Review Policy and Procedure
6 Resource Management 61 Assignment of
Personnel
62 Competence Awareness and Training
99-9999 Training Guidelines and Procedures for ltBusiness Unitgt
New Hire Orientation Documentation 63 Infrastructure 64 Work Environment ltBusiness Unitgt Manufacturing Safety Handbook
Office Safety Handbook
7 Product Realization 71 Planning of Product
Realization
72 Customer-Related Processes
99-9999 Change Management Specification Plan It Manual
73 Design and Development
99-9999 AssemblyTest CCB Policies and Procedures 99-9999 Change Management Specification 99-9999 DPD Department Operations Process 99-9999 Software Development Process 99-9999 Product Design Integration Process 99-9999 Enabling Design Process 99-9999 Technology Design Integration Process 99-9999 Design Validation Process 99-9999 Product Package Design Requirements Document
(PDRD) Process Applicable design rules Applicable library standards
74 Purchasing ltBusiness Unitgt Materials Desktop Procedures
DOCUMENT NUMBER 99-9999 PAGE 46 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
75 Production Provision 99-9999 Procurement specification for (Commodity) Materials 99-9999 ltBusiness Unitgt ESD Requirements 99-9999 AssemblyTest CCB Policies and Procedures 99-9999 Traceability and Bottomside Marking Requirements 99-9999 Standard Lot Numbering Specification 99-9999 Virtual Factory Quality Records Retention
PoliciesProcedures 99-9999 Chandler AZ Site Environmental Controls
Specification 99-9999 Unit Integrity Reject Management Specification 99-9999 C4OLGA Traceability Requirements 99-9999 WorkStream Policies and Procedures for C4 OLGA and
FC-PGA 99-9999 C4FC-PGA Class 10000 Cleanroom Protocol Guideline 99-9999 C4FC-PGA Class 100000 Cleanroom Protocol
Guideline 99-9999 OLGA1 OLGA2 INT2 FC-PGA VF and MCM On-
HoldOff-Hold System Procedure 99-9999 Pack Procedure Applicable process operating and other specifications AzLO Desktop Operating Procedures Handling and storage procedures documented in individual specifications Online Summary of Electrical Test (OSET) Product build kits
76 Control of Monitoring and Measuring Devices
99-9999 Arizona Standards Lab Calibration Procedures 99-9999 Measuring Equipment and Calibration Policy 99-9999 Virtual Factory AssemblyTest Manufacturing
Preventive Maintenance and Calibration Spec Individual manufacturing equipment specifications
8 Measurement Analysis and Improvement 81 Planning Monitoring
Measurement and Improvement Activities
DOCUMENT NUMBER 99-9999 PAGE 47 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
82 Monitoring and Measurement
99-9999 Procurement specification for (Commodity) Materials 99-9999 ATMO Spec Template for 08 Series Specs 99-9999 AT Internal Audit Policies amp Procedures for Virtual
Factories 99-9999 AT Self Audit Policies amp Procedures for Virtual
Factories 99-9999 ltBusiness UnitgtATM Quality Audit Corrective Action
Tracking Procedure using Speed 99-9999 FC-PGAINT2 and OLGA VF Inspection Trouble Report
(ITR) Procedures 99-9999 C4 amp FC-PGA VF Material and Disposition Review
Board Procedure 99-9999 Final Visual Inspection Procedure 99-9999 FC-PGAINT2 and OLGA Virtual Factory Final QA
Minimum Lot Acceptance Inspections Requirements and Procedure
99-9999 Quality System Auditing Policy 83 Control of
Nonconforming Product
99-9999 Material and Disposition Review Board procedure 99-9999 Unit IntegrityReject Management Specification 99-9999 OLGA1 and FC-PGA VF Process Trouble Report System 99-9999 Yield Issue Procedures and Guidelines 99-9999 OLGA1 OLGA2 INT2 FC-PGA VF and MCM On-
HoldOff-Hold System Procedure 99-9999 C4 amp FCPGA VF Material and Disposition Review
Board Procedure 84 Analysis of Data 85 Improvement 99-9999 AssemblyTest CCB Policies and Procedures
99-9999 AT Internal Audit Policies amp Procedures for Virtual Factories
99-9999 Excursion (DRBMRBITRPTR) NotificationDocumentation in SPEED ndash Policies and Procedures
99-9999 C4 amp FC-PGA VF Material and Disposition Review Board Procedure
Departmentally controlled procedures for yield management Departmentally controlled procedures for FACRs
DOCUMENT NUMBER 99-9999 PAGE 48 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 104 Abbreviations
ADC Arizona Distribution Center
AR Action Request
ltBusiness Unitgt
ltBusiness Unitgt
ATPO Assembly Test Process Orders
BKM Best known method (work instruction)
BOM Bill of materials
BPS Basic product specifications
CAT Chandler Assembly Test
CCB Change Control Board
CPU Central Processing Unit
CQIR Customer Quality Incident Report
DMIS Document Management Information Services
DRB Disposition Review Board
EACI External Administrative Customers Issue
EHS Environmental Health and Safety
ERSA Employee Relations Self-Assessment
FACR Functional Analysis Correlation Request
FPO Finish Process Order
HVM High-Volume Manufacturing
ITR Inspection Trouble Report (also known as Internal Trouble Report)
ISO International Organization for Standardization
LDC Local desktop control (work instruction)
MampTE Measurement and Test Equipment
MBP Management by Planning
MRB Material Review Board
MTS Module Target Specifications
MUM Monthly Update Meeting
OSET Online Summary of Electrical Test
PCCB Process Change Control Board
DOCUMENT NUMBER 99-9999 PAGE 49 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
PDRD Package Design Requirements Document
POR Plan of Record
PRD Product Requirements Document
PTR Process Trouble Report
PPV PC Platform Validation
QampR Quality and Reliability
RFC Response Flow Checklist
SLI Substrate Lot Identifier
SMS Site Materials and Services
SPC Statistical process control
SPEED System Product Engineering ECO Database
SSP Supplier Support Program
STC Simultaneous Technical Certification
TAP Technology Architecture Plan
TCCB Test Change Control Board
TEI Temporary Engineering Instruction
TMG Technology Manufacturing Group
TPS Technology Performance Specification
TTS Technology Target Specification
VDA Vendor Design Approval
VF Virtual factory
DOCUMENT NUMBER 99-9999 PAGE 21 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
624 Training records Personnel competency needs are documented in departmental andor individual employee training plans Qualified trainers and facilitators carry out the training Records of an individualrsquos training and qualifications (including copies of licenses and certifications as appropriate) are maintained
63 Infrastructure ltCompanygt provides the infrastructure ltBusiness Unitgt needs to achieve conformity to requirements for deliverables including
bull Buildings workspace and associated utilities bull Process equipment both hardware and software bull Supporting services such as transport facilities and information and communication
technology
Southwest Regional Site Materials and Services (SMS) provisions and maintains buildings workspace and associated utilities Specifically SMS
bull Installs qualifies operates and maintains process support facilities bull Monitors the performance of facilities support equipment associated with product
manufacturing bull Provides preventive and corrective maintenance of facilities support and monitoring
equipment
64 Work Environment ltBusiness Unitgt management staff with support from ltCompanygt Site Environmental Health and Safety (EHS) is committed to providing a suitable work environment
The following human factors affect the work environment
bull Creative work methodologies such as telecommuting bull Opportunities for professional and personal development through programs such as
ERSA (Employee Relations Self-Assessment) bull Opportunities for greater involvement within ltBusiness Unitgt and outside in the
community through programs such as ltCompanygtrsquos Itrsquos a Great Place to Work bull Ergonomics bull Workplace location bull Safety rules and guidance bull Use of protective equipment
DOCUMENT NUMBER 99-9999 PAGE 22 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
The following physical factors affect the work environment
bull Cleanliness bull Hazardous substances and situations bull Air flow temperature humidity and pollution bull Lighting bull Noise and vibration
7 Product Realization ltBusiness Unitgtrsquos manufacturing packaging technology development consists of five phases associated activities and ldquoRevrdquo (Revision) levels
bull Path Finding Assembly and test and silicon technology optimization begins during this phase Silicon and packaging technology roadmaps are synchronized and the strategic assembly technology direction is determined The Technology Architecture Plan (TAP) is published
bull Definition The packaging technology envelope is defined and aligned with business and product needs during this phase The product is formally added to the ltBusiness Unitgt roadmap and the product Package Design Requirements Document (PDRD) is initiated Among the controlled documents that are released are the Product Divisionrsquos Package Product Requirements Document (PRD) the initial Technology Target Specification (TTS) which defines the requirements for a package technology the initial design rules and the initial Technology Performance Specifications (TPSs)
bull Discovery The assembly and test process materials piece-parts and equipment are designed to satisfy the packaging technology envelope lead product requirements and design rules during this phase A Plan of Record (POR) baseline process is established
bull Development The baseline process is defined During this phase the focus is on manufacturing stability and capability and the analysis of data related to manufacturability yield and reliability as well as EHS (environmental health and safety) data related to equipment materials and waste streams Process specifications are written and change control is implemented
bull Deployment Revenue product begins to ship and the factory ramps to high-volume manufacturing during this phase which is normally defined as the period from Technical Certification to Factory Certification or High-Volume Manufacturing (HVM) Certification (When Simultaneous Technical Certification [STC] methodology is employed Technical Certification and HVM Certification occur simultaneously) Continual focus is on yield and manufacturability improvements The Development Manufacturing Line transfers the process to the production factory
DOCUMENT NUMBER 99-9999 PAGE 23 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
The following figure represents the five phases of ltBusiness Unitgtrsquos manufacturing packaging technology development that are described in the preceding paragraphs The figure also defines the scope of ltBusiness Unitgtrsquos ISO 90012000 certification The scope starts with the initial publication of the Technology Target Specification and ends with High-Volume Manufacturing Certification when the packaging process has been duplicated in the receiving factory and the factory assumes responsibility for running and sustaining the process
Path-Finding Definition Discovery Development Deployment
TechnologyTargetSpecification
High-VolumeManufacturing
Certification
TechnologyCertification
Plan ofRecordand
Non-CPU Scope of ISO Certification
71 Planning of Product Realization 711 Creating product-specific quality plans
ltBusiness Unitgt creates product-specific quality plans for product realization processes and for product verification and validation activities These plans are consistent with the other requirements of ltBusiness Unitgtrsquos quality management system
In creating product-specific quality plans ltBusiness Unitgt determines
bull Quality objectives and requirements for the deliverable bull The need to establish processes documents and provide resources specific to
the deliverable bull Required verification validation monitoring inspection and test activities
specific to the deliverable bull Product acceptance criteria bull Records needed to provide evidence that the realization processes and resulting
deliverable fulfill requirements
712 Quality plan documentation ltBusiness Unitgt documents its plans for realization processes and for verification and validation activities in product drawings and specifications material or process flow diagrams process flowcharts setup sheets verification and validation reports work orders lot travelers inspection and test procedures and similar documents that define the manner of production and specify the inspection and test programs for given products Collectively these documents comprise the product-specific quality plan
DOCUMENT NUMBER 99-9999 PAGE 24 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
72 Customer-Related Processes 721 Determination of requirements related to deliverables
ltBusiness Unitgt does not identify requirements initiated by external customers rather a corporate organization determines them in accordance with documented procedures The procedures ensure that the following items are determined
bull Requirements specified by the customer including requirements for delivery If customer requirements differ from standard ltCompanygt products a corporate mediator resolves the differences
bull Requirements and technologies not stated by the customer but necessary for specified use or application
bull Statutory and regulatory requirements related to the product bull Any additional requirements determined by corporate
These requirements are communicated to ltCompanygt divisions fabrication sites and subsequently ltBusiness Unitgt
Requirements may also be initiated by internal customers who want to have ltBusiness Unitgtrsquos processes applied to their design concepts Design concepts are systematically analyzed to identify customer requirements
722 Review of requirements related to deliverables ltBusiness Unitgt reviews requirements related to deliverables prior to the commitment to supply deliverables to customers The review process ensures that
bull Product and technology requirements are understood bull Requirements differing from those previously expressed are resolved bull Requirements are confirmed before acceptance bull ltBusiness Unitgt can meet the defined requirements
Review results and action items are maintained
Requirements for deliverables are defined in terms of frequency power die size device speed volumes delivery dates and other factors They are communicated to responsible departments and functional work groups within ltBusiness Unitgt using various methods including
bull Technology Target Specifications bull Module Target Specifications (MTSs) bull Design rules bull Technology Performance Specifications (TPSs) bull Equipment specifications bull Material specifications
DOCUMENT NUMBER 99-9999 PAGE 25 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
bull Package Design Requirements Documents (PDRDs) bull Bills of Materials (BOMs) bull Plan It bull Meeting minutes bull Scientific record books
When requirements for deliverables change ltBusiness Unitgt ensures that the relevant documents are amended and that relevant personnel are made aware of the changes
723 Customer communication ltBusiness Unitgt has implemented effective processes for communicating with its customers These customers may be other ltCompanygt organizations Communications include but are not limited to the following
bull Product information bull Inquiries bull Order handling bull Customer feedback
73 Design and Development 731 Design and development planning
ltBusiness Unitgt plans and controls design and development of its products Planning activities determine
bull Design and development stages bull Review verification and validation that are appropriate to each design and
development stage bull Responsibilities and authorities for design and development
ltBusiness Unitgt manages interfaces between different groups involved in design and development to ensure effective communication Planning output is updated as the design and development progresses
732 Design and development inputs ltBusiness Unitgt ensures that inputs relating to requirements for deliverables are determined and records maintained Inputs may include
bull Functional and performance requirements bull Applicable statutory and regulatory requirements bull Where applicable information derived from previous similar designs bull Other requirements essential for design and development
Qualified personnel review the requirements for adequacy and completeness and resolve any issues
DOCUMENT NUMBER 99-9999 PAGE 26 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
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733 Design and development outputs ltBusiness Unitgt ensures that the outputs of design and development are in a format suitable to manufacturing and capable of verification against design and development input These outputs generally consist of
bull PDRDs bull Design rules bull iTech files bull Design library bull Vendor Design Approval (VDA) bull SPEED BOM specification bull Netlistpin map
The outputs of design and development (baseline) are approved prior to release to ensure that they
bull Meet input requirements for design and development bull Provide appropriate information for purchasing and production operations bull Contain or reference product acceptance criteria bull Specify the characteristics of the product that are essential for its safe and
proper use
734 Design and development review At suitable stages individuals involved with product design and development meet to
bull Evaluate the ability of the results of design and development to fulfill requirements
bull Identify any problems and propose necessary actions
Review results and action items are maintained
735 Design and development verification Design and development verification is the process by which individuals involved with design and development demonstrate that outputs have satisfied the design and development input requirements Verification provides a preliminary assessment of the packagersquos manufacturability
ltBusiness Unitgt has documented procedures that establish the points at which verification activities are performed Verification records and action items are maintained
736 Design and development validation Design and development validation is the process by which individuals involved with product design and development demonstrate that the resulting product is capable of fulfilling the requirements for the specified use or application
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IF PRINTED ndash REFERENCE COPY
ltBusiness Unitgt has documented procedures that establish when in the design and development process validation is performed Validation records and action items are maintained
737 Control of design and development changes Authorized ltBusiness Unitgt personnel identify document review and approve all design and development changes before implementation Records of the results of the change review and action items are maintained
74 Purchasing Purchases and services that impact the quality of products delivered to ltBusiness Unitgt customers are strictly controlled The type and extent of control applied to the supplier and the purchased product are dependent on the effect of the purchased product on subsequent product realization or the final product Controls are exercised by departments inside and outside ltBusiness Unitgt depending on the purchased product or service
741 Purchasing process ltBusiness Unitgt controls its purchasing processes to ensure that direct and indirect materials
bull Conform to requirements bull Reach manufacturing without interruption bull Are procured from approved suppliers
The responsible commodity management team evaluates and selects suppliers on the basis of their ability to meet ltBusiness Unitgtrsquos requirements including as applicable having a quality management system and meeting any stated product- or service-specific quality assurance requirements
The responsible commodity team performs subsequent reevaluations at prescribed intervals using methods including but not limited to those in the following list
bull A formal assessment process of the supplierrsquos capability to supply products andor services
bull Analysis of data in relation to key parameters for example delivery performance and material rejects
bull Feedback received bull Evaluation at the time of subcontract renewal
Evaluation records and action items arising from the evaluation are maintained
DOCUMENT NUMBER 99-9999 PAGE 28 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
742 Purchasing information ltBusiness Unitgt ensures that its purchasing documents are approved prior to submitting them to the supplier During the approval process information relating to the particular purchase is checked for accuracy and adequacy of the specified requirements Purchasing information may include
bull Drawings bull Specifications bull References to part numbers and descriptions bull Requirements for approval of product procedures processes and equipment bull Requirements for qualification of personnel bull Verification arrangements at the supplierrsquos premises and method of product
release bull Supplier quality management system requirements
ltBusiness Unitgt maintains records of all its purchasing documents
743 Verification of purchased product ltBusiness Unitgt has established and implemented inspection and other activities necessary for ensuring that purchased product meets specified purchase requirements
When the applicable contract with the supplier allows ltBusiness Unitgtrsquos representatives may audit the supplierrsquos premises Also when specified under contract and allowable under the contract with ltBusiness Unitgtrsquos suppliers ltBusiness Unitgtrsquos customers or their representatives will be afforded the opportunity to visit the supplierrsquos premises to perform verification
75 Production Provision 751 Control of production operations
ltBusiness Unitgt plans and carries out production operations under controlled conditions Controlled conditions include as applicable
bull Availability of information that describes the characteristics of the product bull Availability of work instructions at points of use bull Use of suitable equipment bull Availability and use of measuring and monitoring devices bull Implementation of monitoring and measurement activities bull Implementation of release delivery and any applicable post-delivery activities
7511 Control of processes and equipment The processes and equipment used to produce new package technology are initially qualified under controlled conditions Platform managers define the transfer requirements for high-volume manufacturing
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IF PRINTED ndash REFERENCE COPY
The methods used to qualify equipment purchased to support increasing product demand are described in procurement specifications andor contracts Additional equipment characterization requirements are defined in Change Control Board (CCB) documents
7512 Process sequence and recipes The procedures and recipes for each process step are documented in controlled documents which typically include the following
bull Individual process operating specifications bull Bills of materials (BOMs) bull Basic product specifications (BPSs) bull Special customer specifications (S-specs) bull Online Summary of Electrical Test (OSET)
The correct production sequences are controlled and planned using WorkStream Information contained in WorkStream includes the product routes operation numbers processing data and other information necessary to support the manufacturing process The progress of a product or group of products through a production route is controlled and monitored in WorkStream WorkStream is accessible using computer terminals located throughout the factory
7513 Process change controlprocess improvement Changes to continually improve qualified processes testing equipment or indirect and direct materials are documented and controlled by the appropriate CCB To maintain the integrity of the process ltBusiness Unitgt verifies the resulting output to ensure that the instituted change has the desired effect
7514 Statistical process control Where appropriate statistical process control (SPC) is used on key process parameters and quality characteristics Response flow checklists (RFCs) to correct out-of-control conditions are used where appropriate The details of the SPC system and other monitors are documented in individual process specifications
752 Validation of processes for production Validation of processes for production demonstrates the ability of processes to achieve planned results At appropriate intervals in the realization process ltBusiness Unitgt validates processes where
bull Subsequent monitoring or measurement cannot verify the resulting output bull Deficiencies in the product may become apparent only after the product is in
use
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IF PRINTED ndash REFERENCE COPY
ltBusiness Unitgt validation arrangements of these processes include as applicable
bull Defined criteria for review and approval of the processes bull Approval of equipment and qualification of personnel bull Use of specific methods and procedures bull Records requirements bull Revalidation
753 Identification and traceability ltBusiness Unitgt identifies where appropriate the product by suitable means throughout product realization and it identifies the product status with respect to monitoring and measurement requirements as described below
7531 Identification and traceability control ltBusiness Unitgt maintains product identification and traceability throughout product realization using a combination of the following methods
bull Physical segregation bull Fab lot number bull Lot travelers (Assembly Test Process Orders [ATPOs] or Finish Process
Orders [FPOs]) bull WorkStream routes bull Product package marking bull Substrate Lot Identifiers (SLIs)
The automated shop floor control system WorkStream controls product routing and traceability WorkStream routes are programmed to prevent product from being moved to a future operation until all processing and data collection at the current operation are complete This control process applies to production lots nonstandard flow products which are processed using specialized routes and die sales which are normal product processed through a partial assembly route in accordance with customer request WorkStream can be used to trace lots currently in the factory to a specific location or operation in the factory Records pertaining to lot processing (ATPOFPO) are retained
Production lots are physically segregated from each other through the use of approved carts A lot is carried on a designated cart (or carts) and the cart carries only one lot to maintain traceability and lot integrity
7532 Monitoring and measurement status Lot travelers (ATPOs and FPOs) and WorkStream are used to indicate the status of product within the overall process flow Manufacturing personnel record the measurement and monitoring status of each lot on the appropriate traveler and enter the data into WorkStream
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Product that has been inspected and has passed the defined quality criteria is moved to the next operation Rejected product is physically separated from acceptable product whenever possible If physical separation is not yet possible the rejected product is clearly identified as reject product and disposed of according to the governing procedure Product that has been placed on hold for production-related problems is identified as ldquoon holdrdquo and cannot be processed further until its disposition is determined
754 Customer property ltBusiness Unitgt identifies verifies and protects property and other assets owned by customers and other interested parties while the property is under its control Such property may be provided for use or incorporation into an ltBusiness Unitgt deliverable
Property that is lost damaged or does not meet specification is reported to the customer and records are maintained
755 Preservation of product ltBusiness Unitgt has processes that preserve conformity of product and constituent product parts during internal processing and delivery to the intended destination ltBusiness Unitgt personnel are responsible for handling product inside the factory and for delivery to the Arizona Distribution Center (ADC) ADC is responsible for packaging and handling of finished product
Southwest Regional Site Materials and Services monitors direct materials from point of receipt through storage until it is issued to ltBusiness Unitgt manufacturing Supplier packaging is maintained as long as possible to ensure proper handling and storage Perishable material is coded with expiration dates Indirect materials are coded with part numbers and revision levels to ensure that correct revision level materials are being used in manufacturing
ltBusiness Unitgt product is assembled under appropriate environmental control to prevent contamination deterioration and damage from electrostatic discharge Use of automated process equipment and associated carriers minimizes the potential for damage due to material handling
ltBusiness Unitgt packaging and shipping standards conform to corporate drawing specifications Packaging supplies are procured through corporate-contracted suppliers
76 Control of Monitoring and Measuring Devices 761 Introduction
ltBusiness Unitgtrsquos processes ensure that monitoring and measurement activities are carried out in a manner that is consistent with monitoring and measurement requirements
ltBusiness Unitgt controls calibrates and maintains monitoring and measuring devices needed to provide evidence of conformity of product to determined
DOCUMENT NUMBER 99-9999 PAGE 32 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
requirements Manufacturing and support organizations deliver to the Site Calibration Standards Lab measuring equipment that either needs adjustment or is due for calibration on or before the calibration due date Every organization that comes into contact with measuring equipment has procedures to protect the equipment from damage and deterioration during handling maintenance and storage
Monitoring and measuring devices subject to calibration include but are not limited to
bull Measurement and test equipment (MampTE) bull Analytical in-process inspection equipment bull Final test equipment bull Computer software used in the monitoring and measurement of specified
requirements
ltBusiness Unitgt preventive maintenance and calibration procedures also apply to monitoring and measuring devices used by suppliers in the Supplier Support Program (SSP) and by other contractors who actively support the factory
762 Calibration safeguards identification status and records ltBusiness Unitgt safeguards measuring equipment from adjustments that would invalidate measurement results Measuring equipment subject to calibration control is uniquely identified Calibration frequency is documented and controlled by the Calibration Scheduling System or other appropriate system Records and results of calibration and maintenance performed on each piece of equipment are maintained as specified by the supporting group and factory requirements Calibration status appears on a sticker or label affixed to the equipment or in a readily accessible database or record
763 Calibration methods When performing calibration qualified ltBusiness Unitgt personnel use procedures that identify the measurements to be made the accuracies required and the calibration settings The measuring equipment used is capable of the precision and accuracy requirements and the uncertainty of each measurement within specified limits
Measuring equipment is calibrated or verified at specified intervals or prior to use as applicable against measurement standards traceable to international or national measurement standards Where no such standards exist the basis used for calibration or verification is recorded
764 Corrective action ltBusiness Unitgt initiates appropriate action if measuring equipment is found to be out of tolerance or in an overdue condition Appropriate action may include but is not limited to frequency validity and product risk reviews as described below Records of the results of action taken are maintained and reviewed
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7641 Out-of-tolerance equipment for userowner and calibrating departments When measuring equipment is found in an out-of-tolerance condition the using department is notified The notification includes but is not be limited to all associated measurement data Departments notified of an out-of-tolerance device evaluate the impact and possible acceptance of nonconforming product or services by performing a Disposition Review Board (DRB) The Quality Systems Engineer generates the DRB in SPEED
Important No DRB is required if an out-of-tolerance condition occurs during initial (first) equipment calibration performed by the Site Calibration Standards Lab
7642 Overdue equipment for userowner and calibrating departments When measuring equipment is found in an overdue condition the using department is notified The notification includes but is not limited to all associated scheduling data Departments notified of an overdue device evaluate the impact by performing a Process Trouble Report (PTR) The Quality Systems Engineer generates the PTR in SPEED
8 Measurement Analysis and Improvement 81 Planning Monitoring Measurement and Improvement Activities
ltBusiness Unitgt plans and implements the monitoring measurement analysis and improvement processes needed to
bull Demonstrate conformity of processes and product bull Ensure conformity of the quality management system bull Continually improve the effectiveness of the quality management system
ltBusiness Unitgt establishes the applicable methods including statistical techniques and the specific equipment used for measuring processes and products
DOCUMENT NUMBER 99-9999 PAGE 34 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
82 Monitoring and Measurement 821 Customer satisfaction
ltBusiness Unitgt gathers analyzes and monitors information relating to customer perception of ltBusiness Unitgtrsquos performance ltBusiness Unitgt uses the sources of customer satisfaction information to determine if the organization is meeting the needs and expectations of ltBusiness Unitgtrsquos customers Results are reported to the ltBusiness Unitgt management staff as part of the management review process and records and action items are maintained
822 Internal and external audits ltBusiness Unitgt conducts internal audits at planned intervals in all areas of the organization where the quality of deliverables to the customer is affected ltBusiness Unitgt also facilitates second-party audits from Corporate Quality Assessment and third-party audits from the Registering Authority These audits
bull Verify compliance of the quality management system to product realization plans the requirements of ISO 90012000 and internal specifications as appropriate and the quality management system requirements established by ltBusiness Unitgt
bull Determine whether the quality management system has been effectively implemented and maintained
bull Help drive continual improvement throughout ltBusiness Unitgt
8221 Quality audit implementation Quality system audits are the defined responsibility of the Quality Systems Department Audits are
bull Carried out annually or as needed in line with documented procedures and responsibilities Audit frequency is based on business needs andor maturity system
bull Performed in a manner that ensures objectivity and impartiality of the audit process Auditors do not audit their own work
bull Defined planned and scheduled on the basis of the status and importance of the activities and areas to be audited as well as on the results of previous audits
In addition to internal audits the manufacturing floor performs self-audits annually or as needed
8222 Audit results follow-up and records The results of audits are formally recorded along with timely correctivepreventive action and the time frame agreed on by personnel having responsibility in the areas audited The effectiveness of the correctiveprevention action is reviewed as needed with personnel independent from the audited areas either during a subsequently scheduled audit or randomly
DOCUMENT NUMBER 99-9999 PAGE 35 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
The status and effectiveness of corrective and preventive actions as well as audit results and trends are assessed and reviewed as part of the management review process
8223 Continual improvement Audit and assessment results are analyzed to identify root causes of problems Organization-wide issues are identified and presented to management The approach ensures the continual improvement of the quality management system while it mitigates the recurrence of problems and nonconformities
823 Monitoring and measurement of processes At pertinent stages of the realization process ltBusiness Unitgt monitors and where applicable measures the performance of its processes Records and action items are maintained
Measures of process performance that may be incorporated into various realization processes include the following indicators
bull Capability bull Cost allocation and reduction bull Cycle time or throughput bull Measurable aspects of dependability bull Yield bull Effectiveness and efficiency of people bull Reaction time bull Utilization of technologies bull Waste reduction
824 Monitoring and measurement of deliverables
At pertinent stages of the realization process ltBusiness Unitgt monitors and where applicable measures product characteristics Verification (inspection) records and the test history of each production lot are maintained in WorkStream Records are also maintained as specified by the relevant documentation including the name of the person authorizing release of the deliverable
83 Control of Nonconforming Product ltBusiness Unitgt ensures that nonconforming product is identified and controlled to prevent its unintended use or delivery Nonconforming data are collected and analyzed and records and action items are maintained
831 Disposition Review Board A DRB is convened to confirm that questionable product is normal or indistinguishable from normal and to determine the disposition of such product A
DOCUMENT NUMBER 99-9999 PAGE 36 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
DRB is required when routine dispositioning procedures do not specify the appropriate disposition
832 Material Review Board A Material Review Board (MRB) is convened to evaluate the shipment of nonconforming product Nonconforming product is shipped only with the consent of a Quality and Reliability (QampR) engineer the customer andor Product Division
84 Analysis of Data ltBusiness Unitgt identifies collects and analyzes appropriate data to
bull Demonstrate the effectiveness of the quality management system bull Evaluate improvement and performance opportunities
85 Improvement 851 Continual improvement
ltBusiness Unitgt plans and manages the processes necessary for the continual improvement of its quality management system
852 Corrective and preventive actions ltBusiness Unitgt documents and follows processes that review nonconforming product and evaluates the need for correction and preventive actions The results of corrective and preventive actions taken are recorded and reviewed
Examples of ltBusiness Unitgt processes that may initiate corrective and preventive actions are
bull Management review of quality systems bull Internal and external audits and self-audits bull Incoming material quality control inspections bull Dispositioning of nonconforming product including DRBs and MRBs bull Yield review and low-yield analysis bull Customer feedback including Functional Analysis Correlation Requests
(FACRs) bull External Administrative Customers Issues (EACIs) bull Customer Quality Incident Report (CQIR)
853 Customer feedback system ltBusiness Unitgt sometimes receives feedback from ltCompanygtrsquos customers (through the ltCompanygt Quality Support Center) in the form of FACRs and EACIs ltCompanygtrsquos Customer Quality Engineers may raise awareness of certain high-impact issues by generating a CQIR
DOCUMENT NUMBER 99-9999 PAGE 37 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
854 Corrective action tracking The coordinatorowner for each process that is part of the formal corrective-preventive action system is responsible for tracking corrective and preventive actions
855 Correctivepreventive action implementation Implementation of corrective and preventive actions is prioritized as necessary based on factory requirements and customer expectations Corrective and preventive actions that require process changes are reviewed and approved for implementation by the appropriate Process Change Control Board (PCCB) The results of actions taken are recorded
856 Correctivepreventive action escalation Any issues identified within the formal correctivepreventive action system that require escalation due to priority risk or resourcing may be escalated using any of the following people or systems
bull Platform manager bull Department manager bull Manufacturing shift manager bull Quality and Reliability Manager bull ISO Management Representative bull Management review process bull Other communication forums as appropriate
9 Revision History
Rev Date Description Initiator
08 101298 Renew spec without content changes ltNamegt
09 2599 Complete rewrite reformat to comply with governing spec 7-section formatting
ltNamegt
10 4299 CN ndash To comply with ISO audit finding in development of a more robust and closed loop system for dealing with out-of-tolerance and overdue measurement and test equipment that require calibration from the site(s) Standard Calibration Lab
ltNamegt
11 52699 CN ndash Clarify when a DRB should not occur ltNamegt
12 021400 CN ndash Rewrite ltNamegt
13 101300 Complete rewrite using new template to comply with ISO 90012000
ltNamegt
DOCUMENT NUMBER 99-9999 PAGE 38 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 101 Key Organizational Responsibilities
The responsibility authority and interrelationship of all personnel who manage perform and verify work are defined in organizational charts by procedures within the various organizations focus areas and functional work groups and in the following matrix
Important
bull Refer to 553 for a description of the responsibilities assigned to the ltBusiness Unitgt Director and the ltBusiness Unitgt ISO Management Representative
bull Organizations and focus areas in rows bordered by dashed lines are outside ltBusiness Unitgt but provide specified support functions
Organization Focus Areas
Roadmap and Business Process Management (RBPM)
bull Product and Technology Integration bull CPU Packaging and Enabling Roadmaps bull Technology Assessments and Communications bull Package Technology Management and Capability Roadmaps
Design Process Development (DPD)
bull Design Tool Development bull ThermalMechanical Tools and Analysis bull Electrical Modeling and Analysis bull Mechanical Design and Integration bull Package Design and Integration bull Design Processes
Platform Materials and Enabling Development (PMED)
bull Platform Integration bull Materials bull Enabling bull Substrate Assembly Subcontractors
Module Engineering bull Process Engineering bull Process Change Control Board
DOCUMENT NUMBER 99-9999 PAGE 39 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Organization Focus Areas
Automation bull Equipment Integration bull Engineering Analysis bull Shop Floor Control bull Infrastructure bull Planning and Logistics Group (PLG) bull Test Automation bull Change Requests bull Change Control Board bull MDT bull Operations
Factory Operations bull Manufacturing bull Manufacturing Systems bull Industrial Engineering bull Build Logistics
Organizational Effectiveness Programs
bull Organizational Development bull Salaried Non-ExemptExemptFirst Line Management (FLM)
Development bull Mentoring bull Embedded Staffing and Sourcing bull Statistical Applications bull Factory Support bull Peer Training Systems bull Business Practices bull Safety bull Employee Relations Self-Assessment (ERSA) bull Quality Systems Audit bull Document Management Information Services bull Learning Technologies Integration and Validation
Quality and Reliability (QampR)
bull Platform and Enabling Quality and Reliability Engineering (QRE)
bull Materials Analysis bull Failure Analysis bull Fault Isolation bull Product QRE bull Customer and Sustaining Engineering
Quality and Reliability Engineering Support
bull Product reliability stress bull Preventive maintenance and calibration of equipment and
tools
DOCUMENT NUMBER 99-9999 PAGE 40 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Organization Focus Areas
Product Engineering
bull Product sample and early revenue requirements management bull Primary interface to Product Division bull Division to Virtual Factory coordination bull Product silicon test software (Test Change Control Board
Component test Burn-in PC Platform Validation) Southwest Regional Site Materials and Services (SMS)
bull Process support facilities bull Facilities support equipment bull Preventive and corrective maintenance of facilities support
and monitoring equipment
DOCUMENT NUMBER 99-9999 PAGE 41 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 102 ISO 90012000ltBusiness Unitgt Quality Manual Matrix
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
12 Application 421 551 7
4 Quality management system 1 41 General requirements 1 42 Documentation requirements 43 421 General 43 422 Quality manual 43 44
423 Control of documents 432 44 45 46
424 Control of quality records 3 433 444 45 46 563 61 624 711 722 734 735 736 737 741 742 752 762 764 82 852 855
5 Management responsibility 5 51 Management commitment 51 553 56 6 101
52 Customer focus 52 72
53 Quality policy 53 552 561
54 Planning 54 541 Quality objectives 541 542
542 Quality management system planning 46 542 6 71 731 81 851
55 Responsibility authority and communication 55 551 Responsibility and authority 531 541 551 552 553 56
101 552 Management representative 553 553 Internal communication 533 553 62 101 56 Management review 56 561 General 443 542 561 562 Review input 562 821 8222 852 856
lowastlowastlowastlowast Boldface = Strong relationship between the ltBusiness Unitgt Quality Manual and the ISO 90012000 clause
DOCUMENT NUMBER 99-9999 PAGE 42 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
563 Review output 563 46
6 Resource management 6 61 Provision of resources 51 6 62 Human resources 61 62
621 General 51 61 62
622 Competence awareness and training 46 62
63 Infrastructure 63 64 Work environment 64 7 Product realization 7 71 Planning of product realization 542 46 6 71 722 733 735
736 81
72 Customer-related processes 72 721 Determination of requirements related to
the product
52 721
722 Review of requirements related to the product
46 722
723 Customer communication 723 853
73 Design and development 73 731 Design and development planning 542 731 732 Design and development inputs 46 732 733 Design and development outputs 733 75
734 Design and development review 46 734
735 Design and development verification 46 735 736 Design and development validation 46 736 737 Control of design and development
changes
46 737
74 Purchasing 74 741 Purchasing process 46 741 84
742 Purchasing information 46 742 743 Verification of purchased product 743 75 Production and service provision 75
DOCUMENT NUMBER 99-9999 PAGE 43 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
751 Control of production and service provision
751
752 Validation of processes for production and service provision
46 623 752
753 Identification and traceability 46 753 83
754 Customer property 754 755 Preservation of product 755 76 Control of monitoring and measuring devices 46 721 76 83
8 Measurement analysis and improvement 8 81 General 542 71 81 82
82 Monitoring and measurement 82 821 Customer satisfaction 562 821 853
822 Internal audit 46 562 822 84 851
823 Monitoring and measurement of processes
46 823 84
824 Monitoring and measurement of product 46 824 83 84 83 Control of nonconforming product 83 84
84 Analysis of data 562 741 821 8223 823 824 83 84
85 Improvement 85 851 Continual improvement 531 54 56 8223 84 851
852
852 Corrective action 46 764 85
853 Preventive action 46 85
DOCUMENT NUMBER 99-9999 PAGE 44 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 103 ltBusiness Unitgt Quality ManualQuality Management System Documentation
Matrix The table below lists the sections by number and title of the ltBusiness Unitgt Quality Manual along with the applicable quality management system documentation associated with the quality manual (QM) sections
Sec QM Section Title Quality Management System Documentation
1 Purpose
2 Scope
3 Applicable Documents
4 General 41 Definitions 99-9999 ltBusiness Unitgt Quality Manual 42 ltBusiness Unitgt
Profile NA
43 Quality Management System Documentation
99-9999 ltBusiness Unitgt Quality Manual 99-9999 Departmental Document Control Policies and
Procedures 44 Quality Manual 99-9999 ltBusiness Unitgt Quality Manual
99-9999 Distribution of Controlled Documents 99-9999 DMIS ldquoltCompanygt Confidentialrdquo Requirements
45 Control of Documents
99-9999 Document Management Information Services Governing Spec for 99-XXXX SECC Documents
99-9999 Document Management Information Services Policies and Procedures for ltBusiness Unitgt Series Specifications
99-9999 Departmental Document Control Policies and Procedures
99-9999 Distribution of Controlled Documents 99-9999 DMIS ldquoltCompanygt Confidentialrdquo Requirements
46 Control of Quality Records
99-9999 Virtual Factory Quality Records Retention PoliciesProcedures
5 Management Responsibility 51 Management
Commitment 99-9999 Departmental Document Control Policies and
Procedures 52 Customer Focus 53 Quality Policy 99-9999 ltBusiness Unitgt Quality Manual 54 Planning
DOCUMENT NUMBER 99-9999 PAGE 45 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
55 Responsibility Authority and Communication
99-9999 ltBusiness Unitgt Quality Manual
56 Management Review 99-9999 ltBusiness Unitgt Management Review Policy and Procedure
6 Resource Management 61 Assignment of
Personnel
62 Competence Awareness and Training
99-9999 Training Guidelines and Procedures for ltBusiness Unitgt
New Hire Orientation Documentation 63 Infrastructure 64 Work Environment ltBusiness Unitgt Manufacturing Safety Handbook
Office Safety Handbook
7 Product Realization 71 Planning of Product
Realization
72 Customer-Related Processes
99-9999 Change Management Specification Plan It Manual
73 Design and Development
99-9999 AssemblyTest CCB Policies and Procedures 99-9999 Change Management Specification 99-9999 DPD Department Operations Process 99-9999 Software Development Process 99-9999 Product Design Integration Process 99-9999 Enabling Design Process 99-9999 Technology Design Integration Process 99-9999 Design Validation Process 99-9999 Product Package Design Requirements Document
(PDRD) Process Applicable design rules Applicable library standards
74 Purchasing ltBusiness Unitgt Materials Desktop Procedures
DOCUMENT NUMBER 99-9999 PAGE 46 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
75 Production Provision 99-9999 Procurement specification for (Commodity) Materials 99-9999 ltBusiness Unitgt ESD Requirements 99-9999 AssemblyTest CCB Policies and Procedures 99-9999 Traceability and Bottomside Marking Requirements 99-9999 Standard Lot Numbering Specification 99-9999 Virtual Factory Quality Records Retention
PoliciesProcedures 99-9999 Chandler AZ Site Environmental Controls
Specification 99-9999 Unit Integrity Reject Management Specification 99-9999 C4OLGA Traceability Requirements 99-9999 WorkStream Policies and Procedures for C4 OLGA and
FC-PGA 99-9999 C4FC-PGA Class 10000 Cleanroom Protocol Guideline 99-9999 C4FC-PGA Class 100000 Cleanroom Protocol
Guideline 99-9999 OLGA1 OLGA2 INT2 FC-PGA VF and MCM On-
HoldOff-Hold System Procedure 99-9999 Pack Procedure Applicable process operating and other specifications AzLO Desktop Operating Procedures Handling and storage procedures documented in individual specifications Online Summary of Electrical Test (OSET) Product build kits
76 Control of Monitoring and Measuring Devices
99-9999 Arizona Standards Lab Calibration Procedures 99-9999 Measuring Equipment and Calibration Policy 99-9999 Virtual Factory AssemblyTest Manufacturing
Preventive Maintenance and Calibration Spec Individual manufacturing equipment specifications
8 Measurement Analysis and Improvement 81 Planning Monitoring
Measurement and Improvement Activities
DOCUMENT NUMBER 99-9999 PAGE 47 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
82 Monitoring and Measurement
99-9999 Procurement specification for (Commodity) Materials 99-9999 ATMO Spec Template for 08 Series Specs 99-9999 AT Internal Audit Policies amp Procedures for Virtual
Factories 99-9999 AT Self Audit Policies amp Procedures for Virtual
Factories 99-9999 ltBusiness UnitgtATM Quality Audit Corrective Action
Tracking Procedure using Speed 99-9999 FC-PGAINT2 and OLGA VF Inspection Trouble Report
(ITR) Procedures 99-9999 C4 amp FC-PGA VF Material and Disposition Review
Board Procedure 99-9999 Final Visual Inspection Procedure 99-9999 FC-PGAINT2 and OLGA Virtual Factory Final QA
Minimum Lot Acceptance Inspections Requirements and Procedure
99-9999 Quality System Auditing Policy 83 Control of
Nonconforming Product
99-9999 Material and Disposition Review Board procedure 99-9999 Unit IntegrityReject Management Specification 99-9999 OLGA1 and FC-PGA VF Process Trouble Report System 99-9999 Yield Issue Procedures and Guidelines 99-9999 OLGA1 OLGA2 INT2 FC-PGA VF and MCM On-
HoldOff-Hold System Procedure 99-9999 C4 amp FCPGA VF Material and Disposition Review
Board Procedure 84 Analysis of Data 85 Improvement 99-9999 AssemblyTest CCB Policies and Procedures
99-9999 AT Internal Audit Policies amp Procedures for Virtual Factories
99-9999 Excursion (DRBMRBITRPTR) NotificationDocumentation in SPEED ndash Policies and Procedures
99-9999 C4 amp FC-PGA VF Material and Disposition Review Board Procedure
Departmentally controlled procedures for yield management Departmentally controlled procedures for FACRs
DOCUMENT NUMBER 99-9999 PAGE 48 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 104 Abbreviations
ADC Arizona Distribution Center
AR Action Request
ltBusiness Unitgt
ltBusiness Unitgt
ATPO Assembly Test Process Orders
BKM Best known method (work instruction)
BOM Bill of materials
BPS Basic product specifications
CAT Chandler Assembly Test
CCB Change Control Board
CPU Central Processing Unit
CQIR Customer Quality Incident Report
DMIS Document Management Information Services
DRB Disposition Review Board
EACI External Administrative Customers Issue
EHS Environmental Health and Safety
ERSA Employee Relations Self-Assessment
FACR Functional Analysis Correlation Request
FPO Finish Process Order
HVM High-Volume Manufacturing
ITR Inspection Trouble Report (also known as Internal Trouble Report)
ISO International Organization for Standardization
LDC Local desktop control (work instruction)
MampTE Measurement and Test Equipment
MBP Management by Planning
MRB Material Review Board
MTS Module Target Specifications
MUM Monthly Update Meeting
OSET Online Summary of Electrical Test
PCCB Process Change Control Board
DOCUMENT NUMBER 99-9999 PAGE 49 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
PDRD Package Design Requirements Document
POR Plan of Record
PRD Product Requirements Document
PTR Process Trouble Report
PPV PC Platform Validation
QampR Quality and Reliability
RFC Response Flow Checklist
SLI Substrate Lot Identifier
SMS Site Materials and Services
SPC Statistical process control
SPEED System Product Engineering ECO Database
SSP Supplier Support Program
STC Simultaneous Technical Certification
TAP Technology Architecture Plan
TCCB Test Change Control Board
TEI Temporary Engineering Instruction
TMG Technology Manufacturing Group
TPS Technology Performance Specification
TTS Technology Target Specification
VDA Vendor Design Approval
VF Virtual factory
DOCUMENT NUMBER 99-9999 PAGE 22 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
The following physical factors affect the work environment
bull Cleanliness bull Hazardous substances and situations bull Air flow temperature humidity and pollution bull Lighting bull Noise and vibration
7 Product Realization ltBusiness Unitgtrsquos manufacturing packaging technology development consists of five phases associated activities and ldquoRevrdquo (Revision) levels
bull Path Finding Assembly and test and silicon technology optimization begins during this phase Silicon and packaging technology roadmaps are synchronized and the strategic assembly technology direction is determined The Technology Architecture Plan (TAP) is published
bull Definition The packaging technology envelope is defined and aligned with business and product needs during this phase The product is formally added to the ltBusiness Unitgt roadmap and the product Package Design Requirements Document (PDRD) is initiated Among the controlled documents that are released are the Product Divisionrsquos Package Product Requirements Document (PRD) the initial Technology Target Specification (TTS) which defines the requirements for a package technology the initial design rules and the initial Technology Performance Specifications (TPSs)
bull Discovery The assembly and test process materials piece-parts and equipment are designed to satisfy the packaging technology envelope lead product requirements and design rules during this phase A Plan of Record (POR) baseline process is established
bull Development The baseline process is defined During this phase the focus is on manufacturing stability and capability and the analysis of data related to manufacturability yield and reliability as well as EHS (environmental health and safety) data related to equipment materials and waste streams Process specifications are written and change control is implemented
bull Deployment Revenue product begins to ship and the factory ramps to high-volume manufacturing during this phase which is normally defined as the period from Technical Certification to Factory Certification or High-Volume Manufacturing (HVM) Certification (When Simultaneous Technical Certification [STC] methodology is employed Technical Certification and HVM Certification occur simultaneously) Continual focus is on yield and manufacturability improvements The Development Manufacturing Line transfers the process to the production factory
DOCUMENT NUMBER 99-9999 PAGE 23 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
The following figure represents the five phases of ltBusiness Unitgtrsquos manufacturing packaging technology development that are described in the preceding paragraphs The figure also defines the scope of ltBusiness Unitgtrsquos ISO 90012000 certification The scope starts with the initial publication of the Technology Target Specification and ends with High-Volume Manufacturing Certification when the packaging process has been duplicated in the receiving factory and the factory assumes responsibility for running and sustaining the process
Path-Finding Definition Discovery Development Deployment
TechnologyTargetSpecification
High-VolumeManufacturing
Certification
TechnologyCertification
Plan ofRecordand
Non-CPU Scope of ISO Certification
71 Planning of Product Realization 711 Creating product-specific quality plans
ltBusiness Unitgt creates product-specific quality plans for product realization processes and for product verification and validation activities These plans are consistent with the other requirements of ltBusiness Unitgtrsquos quality management system
In creating product-specific quality plans ltBusiness Unitgt determines
bull Quality objectives and requirements for the deliverable bull The need to establish processes documents and provide resources specific to
the deliverable bull Required verification validation monitoring inspection and test activities
specific to the deliverable bull Product acceptance criteria bull Records needed to provide evidence that the realization processes and resulting
deliverable fulfill requirements
712 Quality plan documentation ltBusiness Unitgt documents its plans for realization processes and for verification and validation activities in product drawings and specifications material or process flow diagrams process flowcharts setup sheets verification and validation reports work orders lot travelers inspection and test procedures and similar documents that define the manner of production and specify the inspection and test programs for given products Collectively these documents comprise the product-specific quality plan
DOCUMENT NUMBER 99-9999 PAGE 24 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
72 Customer-Related Processes 721 Determination of requirements related to deliverables
ltBusiness Unitgt does not identify requirements initiated by external customers rather a corporate organization determines them in accordance with documented procedures The procedures ensure that the following items are determined
bull Requirements specified by the customer including requirements for delivery If customer requirements differ from standard ltCompanygt products a corporate mediator resolves the differences
bull Requirements and technologies not stated by the customer but necessary for specified use or application
bull Statutory and regulatory requirements related to the product bull Any additional requirements determined by corporate
These requirements are communicated to ltCompanygt divisions fabrication sites and subsequently ltBusiness Unitgt
Requirements may also be initiated by internal customers who want to have ltBusiness Unitgtrsquos processes applied to their design concepts Design concepts are systematically analyzed to identify customer requirements
722 Review of requirements related to deliverables ltBusiness Unitgt reviews requirements related to deliverables prior to the commitment to supply deliverables to customers The review process ensures that
bull Product and technology requirements are understood bull Requirements differing from those previously expressed are resolved bull Requirements are confirmed before acceptance bull ltBusiness Unitgt can meet the defined requirements
Review results and action items are maintained
Requirements for deliverables are defined in terms of frequency power die size device speed volumes delivery dates and other factors They are communicated to responsible departments and functional work groups within ltBusiness Unitgt using various methods including
bull Technology Target Specifications bull Module Target Specifications (MTSs) bull Design rules bull Technology Performance Specifications (TPSs) bull Equipment specifications bull Material specifications
DOCUMENT NUMBER 99-9999 PAGE 25 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
bull Package Design Requirements Documents (PDRDs) bull Bills of Materials (BOMs) bull Plan It bull Meeting minutes bull Scientific record books
When requirements for deliverables change ltBusiness Unitgt ensures that the relevant documents are amended and that relevant personnel are made aware of the changes
723 Customer communication ltBusiness Unitgt has implemented effective processes for communicating with its customers These customers may be other ltCompanygt organizations Communications include but are not limited to the following
bull Product information bull Inquiries bull Order handling bull Customer feedback
73 Design and Development 731 Design and development planning
ltBusiness Unitgt plans and controls design and development of its products Planning activities determine
bull Design and development stages bull Review verification and validation that are appropriate to each design and
development stage bull Responsibilities and authorities for design and development
ltBusiness Unitgt manages interfaces between different groups involved in design and development to ensure effective communication Planning output is updated as the design and development progresses
732 Design and development inputs ltBusiness Unitgt ensures that inputs relating to requirements for deliverables are determined and records maintained Inputs may include
bull Functional and performance requirements bull Applicable statutory and regulatory requirements bull Where applicable information derived from previous similar designs bull Other requirements essential for design and development
Qualified personnel review the requirements for adequacy and completeness and resolve any issues
DOCUMENT NUMBER 99-9999 PAGE 26 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
733 Design and development outputs ltBusiness Unitgt ensures that the outputs of design and development are in a format suitable to manufacturing and capable of verification against design and development input These outputs generally consist of
bull PDRDs bull Design rules bull iTech files bull Design library bull Vendor Design Approval (VDA) bull SPEED BOM specification bull Netlistpin map
The outputs of design and development (baseline) are approved prior to release to ensure that they
bull Meet input requirements for design and development bull Provide appropriate information for purchasing and production operations bull Contain or reference product acceptance criteria bull Specify the characteristics of the product that are essential for its safe and
proper use
734 Design and development review At suitable stages individuals involved with product design and development meet to
bull Evaluate the ability of the results of design and development to fulfill requirements
bull Identify any problems and propose necessary actions
Review results and action items are maintained
735 Design and development verification Design and development verification is the process by which individuals involved with design and development demonstrate that outputs have satisfied the design and development input requirements Verification provides a preliminary assessment of the packagersquos manufacturability
ltBusiness Unitgt has documented procedures that establish the points at which verification activities are performed Verification records and action items are maintained
736 Design and development validation Design and development validation is the process by which individuals involved with product design and development demonstrate that the resulting product is capable of fulfilling the requirements for the specified use or application
DOCUMENT NUMBER 99-9999 PAGE 27 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ltBusiness Unitgt has documented procedures that establish when in the design and development process validation is performed Validation records and action items are maintained
737 Control of design and development changes Authorized ltBusiness Unitgt personnel identify document review and approve all design and development changes before implementation Records of the results of the change review and action items are maintained
74 Purchasing Purchases and services that impact the quality of products delivered to ltBusiness Unitgt customers are strictly controlled The type and extent of control applied to the supplier and the purchased product are dependent on the effect of the purchased product on subsequent product realization or the final product Controls are exercised by departments inside and outside ltBusiness Unitgt depending on the purchased product or service
741 Purchasing process ltBusiness Unitgt controls its purchasing processes to ensure that direct and indirect materials
bull Conform to requirements bull Reach manufacturing without interruption bull Are procured from approved suppliers
The responsible commodity management team evaluates and selects suppliers on the basis of their ability to meet ltBusiness Unitgtrsquos requirements including as applicable having a quality management system and meeting any stated product- or service-specific quality assurance requirements
The responsible commodity team performs subsequent reevaluations at prescribed intervals using methods including but not limited to those in the following list
bull A formal assessment process of the supplierrsquos capability to supply products andor services
bull Analysis of data in relation to key parameters for example delivery performance and material rejects
bull Feedback received bull Evaluation at the time of subcontract renewal
Evaluation records and action items arising from the evaluation are maintained
DOCUMENT NUMBER 99-9999 PAGE 28 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
742 Purchasing information ltBusiness Unitgt ensures that its purchasing documents are approved prior to submitting them to the supplier During the approval process information relating to the particular purchase is checked for accuracy and adequacy of the specified requirements Purchasing information may include
bull Drawings bull Specifications bull References to part numbers and descriptions bull Requirements for approval of product procedures processes and equipment bull Requirements for qualification of personnel bull Verification arrangements at the supplierrsquos premises and method of product
release bull Supplier quality management system requirements
ltBusiness Unitgt maintains records of all its purchasing documents
743 Verification of purchased product ltBusiness Unitgt has established and implemented inspection and other activities necessary for ensuring that purchased product meets specified purchase requirements
When the applicable contract with the supplier allows ltBusiness Unitgtrsquos representatives may audit the supplierrsquos premises Also when specified under contract and allowable under the contract with ltBusiness Unitgtrsquos suppliers ltBusiness Unitgtrsquos customers or their representatives will be afforded the opportunity to visit the supplierrsquos premises to perform verification
75 Production Provision 751 Control of production operations
ltBusiness Unitgt plans and carries out production operations under controlled conditions Controlled conditions include as applicable
bull Availability of information that describes the characteristics of the product bull Availability of work instructions at points of use bull Use of suitable equipment bull Availability and use of measuring and monitoring devices bull Implementation of monitoring and measurement activities bull Implementation of release delivery and any applicable post-delivery activities
7511 Control of processes and equipment The processes and equipment used to produce new package technology are initially qualified under controlled conditions Platform managers define the transfer requirements for high-volume manufacturing
DOCUMENT NUMBER 99-9999 PAGE 29 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
The methods used to qualify equipment purchased to support increasing product demand are described in procurement specifications andor contracts Additional equipment characterization requirements are defined in Change Control Board (CCB) documents
7512 Process sequence and recipes The procedures and recipes for each process step are documented in controlled documents which typically include the following
bull Individual process operating specifications bull Bills of materials (BOMs) bull Basic product specifications (BPSs) bull Special customer specifications (S-specs) bull Online Summary of Electrical Test (OSET)
The correct production sequences are controlled and planned using WorkStream Information contained in WorkStream includes the product routes operation numbers processing data and other information necessary to support the manufacturing process The progress of a product or group of products through a production route is controlled and monitored in WorkStream WorkStream is accessible using computer terminals located throughout the factory
7513 Process change controlprocess improvement Changes to continually improve qualified processes testing equipment or indirect and direct materials are documented and controlled by the appropriate CCB To maintain the integrity of the process ltBusiness Unitgt verifies the resulting output to ensure that the instituted change has the desired effect
7514 Statistical process control Where appropriate statistical process control (SPC) is used on key process parameters and quality characteristics Response flow checklists (RFCs) to correct out-of-control conditions are used where appropriate The details of the SPC system and other monitors are documented in individual process specifications
752 Validation of processes for production Validation of processes for production demonstrates the ability of processes to achieve planned results At appropriate intervals in the realization process ltBusiness Unitgt validates processes where
bull Subsequent monitoring or measurement cannot verify the resulting output bull Deficiencies in the product may become apparent only after the product is in
use
DOCUMENT NUMBER 99-9999 PAGE 30 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ltBusiness Unitgt validation arrangements of these processes include as applicable
bull Defined criteria for review and approval of the processes bull Approval of equipment and qualification of personnel bull Use of specific methods and procedures bull Records requirements bull Revalidation
753 Identification and traceability ltBusiness Unitgt identifies where appropriate the product by suitable means throughout product realization and it identifies the product status with respect to monitoring and measurement requirements as described below
7531 Identification and traceability control ltBusiness Unitgt maintains product identification and traceability throughout product realization using a combination of the following methods
bull Physical segregation bull Fab lot number bull Lot travelers (Assembly Test Process Orders [ATPOs] or Finish Process
Orders [FPOs]) bull WorkStream routes bull Product package marking bull Substrate Lot Identifiers (SLIs)
The automated shop floor control system WorkStream controls product routing and traceability WorkStream routes are programmed to prevent product from being moved to a future operation until all processing and data collection at the current operation are complete This control process applies to production lots nonstandard flow products which are processed using specialized routes and die sales which are normal product processed through a partial assembly route in accordance with customer request WorkStream can be used to trace lots currently in the factory to a specific location or operation in the factory Records pertaining to lot processing (ATPOFPO) are retained
Production lots are physically segregated from each other through the use of approved carts A lot is carried on a designated cart (or carts) and the cart carries only one lot to maintain traceability and lot integrity
7532 Monitoring and measurement status Lot travelers (ATPOs and FPOs) and WorkStream are used to indicate the status of product within the overall process flow Manufacturing personnel record the measurement and monitoring status of each lot on the appropriate traveler and enter the data into WorkStream
DOCUMENT NUMBER 99-9999 PAGE 31 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Product that has been inspected and has passed the defined quality criteria is moved to the next operation Rejected product is physically separated from acceptable product whenever possible If physical separation is not yet possible the rejected product is clearly identified as reject product and disposed of according to the governing procedure Product that has been placed on hold for production-related problems is identified as ldquoon holdrdquo and cannot be processed further until its disposition is determined
754 Customer property ltBusiness Unitgt identifies verifies and protects property and other assets owned by customers and other interested parties while the property is under its control Such property may be provided for use or incorporation into an ltBusiness Unitgt deliverable
Property that is lost damaged or does not meet specification is reported to the customer and records are maintained
755 Preservation of product ltBusiness Unitgt has processes that preserve conformity of product and constituent product parts during internal processing and delivery to the intended destination ltBusiness Unitgt personnel are responsible for handling product inside the factory and for delivery to the Arizona Distribution Center (ADC) ADC is responsible for packaging and handling of finished product
Southwest Regional Site Materials and Services monitors direct materials from point of receipt through storage until it is issued to ltBusiness Unitgt manufacturing Supplier packaging is maintained as long as possible to ensure proper handling and storage Perishable material is coded with expiration dates Indirect materials are coded with part numbers and revision levels to ensure that correct revision level materials are being used in manufacturing
ltBusiness Unitgt product is assembled under appropriate environmental control to prevent contamination deterioration and damage from electrostatic discharge Use of automated process equipment and associated carriers minimizes the potential for damage due to material handling
ltBusiness Unitgt packaging and shipping standards conform to corporate drawing specifications Packaging supplies are procured through corporate-contracted suppliers
76 Control of Monitoring and Measuring Devices 761 Introduction
ltBusiness Unitgtrsquos processes ensure that monitoring and measurement activities are carried out in a manner that is consistent with monitoring and measurement requirements
ltBusiness Unitgt controls calibrates and maintains monitoring and measuring devices needed to provide evidence of conformity of product to determined
DOCUMENT NUMBER 99-9999 PAGE 32 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
requirements Manufacturing and support organizations deliver to the Site Calibration Standards Lab measuring equipment that either needs adjustment or is due for calibration on or before the calibration due date Every organization that comes into contact with measuring equipment has procedures to protect the equipment from damage and deterioration during handling maintenance and storage
Monitoring and measuring devices subject to calibration include but are not limited to
bull Measurement and test equipment (MampTE) bull Analytical in-process inspection equipment bull Final test equipment bull Computer software used in the monitoring and measurement of specified
requirements
ltBusiness Unitgt preventive maintenance and calibration procedures also apply to monitoring and measuring devices used by suppliers in the Supplier Support Program (SSP) and by other contractors who actively support the factory
762 Calibration safeguards identification status and records ltBusiness Unitgt safeguards measuring equipment from adjustments that would invalidate measurement results Measuring equipment subject to calibration control is uniquely identified Calibration frequency is documented and controlled by the Calibration Scheduling System or other appropriate system Records and results of calibration and maintenance performed on each piece of equipment are maintained as specified by the supporting group and factory requirements Calibration status appears on a sticker or label affixed to the equipment or in a readily accessible database or record
763 Calibration methods When performing calibration qualified ltBusiness Unitgt personnel use procedures that identify the measurements to be made the accuracies required and the calibration settings The measuring equipment used is capable of the precision and accuracy requirements and the uncertainty of each measurement within specified limits
Measuring equipment is calibrated or verified at specified intervals or prior to use as applicable against measurement standards traceable to international or national measurement standards Where no such standards exist the basis used for calibration or verification is recorded
764 Corrective action ltBusiness Unitgt initiates appropriate action if measuring equipment is found to be out of tolerance or in an overdue condition Appropriate action may include but is not limited to frequency validity and product risk reviews as described below Records of the results of action taken are maintained and reviewed
DOCUMENT NUMBER 99-9999 PAGE 33 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
7641 Out-of-tolerance equipment for userowner and calibrating departments When measuring equipment is found in an out-of-tolerance condition the using department is notified The notification includes but is not be limited to all associated measurement data Departments notified of an out-of-tolerance device evaluate the impact and possible acceptance of nonconforming product or services by performing a Disposition Review Board (DRB) The Quality Systems Engineer generates the DRB in SPEED
Important No DRB is required if an out-of-tolerance condition occurs during initial (first) equipment calibration performed by the Site Calibration Standards Lab
7642 Overdue equipment for userowner and calibrating departments When measuring equipment is found in an overdue condition the using department is notified The notification includes but is not limited to all associated scheduling data Departments notified of an overdue device evaluate the impact by performing a Process Trouble Report (PTR) The Quality Systems Engineer generates the PTR in SPEED
8 Measurement Analysis and Improvement 81 Planning Monitoring Measurement and Improvement Activities
ltBusiness Unitgt plans and implements the monitoring measurement analysis and improvement processes needed to
bull Demonstrate conformity of processes and product bull Ensure conformity of the quality management system bull Continually improve the effectiveness of the quality management system
ltBusiness Unitgt establishes the applicable methods including statistical techniques and the specific equipment used for measuring processes and products
DOCUMENT NUMBER 99-9999 PAGE 34 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
82 Monitoring and Measurement 821 Customer satisfaction
ltBusiness Unitgt gathers analyzes and monitors information relating to customer perception of ltBusiness Unitgtrsquos performance ltBusiness Unitgt uses the sources of customer satisfaction information to determine if the organization is meeting the needs and expectations of ltBusiness Unitgtrsquos customers Results are reported to the ltBusiness Unitgt management staff as part of the management review process and records and action items are maintained
822 Internal and external audits ltBusiness Unitgt conducts internal audits at planned intervals in all areas of the organization where the quality of deliverables to the customer is affected ltBusiness Unitgt also facilitates second-party audits from Corporate Quality Assessment and third-party audits from the Registering Authority These audits
bull Verify compliance of the quality management system to product realization plans the requirements of ISO 90012000 and internal specifications as appropriate and the quality management system requirements established by ltBusiness Unitgt
bull Determine whether the quality management system has been effectively implemented and maintained
bull Help drive continual improvement throughout ltBusiness Unitgt
8221 Quality audit implementation Quality system audits are the defined responsibility of the Quality Systems Department Audits are
bull Carried out annually or as needed in line with documented procedures and responsibilities Audit frequency is based on business needs andor maturity system
bull Performed in a manner that ensures objectivity and impartiality of the audit process Auditors do not audit their own work
bull Defined planned and scheduled on the basis of the status and importance of the activities and areas to be audited as well as on the results of previous audits
In addition to internal audits the manufacturing floor performs self-audits annually or as needed
8222 Audit results follow-up and records The results of audits are formally recorded along with timely correctivepreventive action and the time frame agreed on by personnel having responsibility in the areas audited The effectiveness of the correctiveprevention action is reviewed as needed with personnel independent from the audited areas either during a subsequently scheduled audit or randomly
DOCUMENT NUMBER 99-9999 PAGE 35 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
The status and effectiveness of corrective and preventive actions as well as audit results and trends are assessed and reviewed as part of the management review process
8223 Continual improvement Audit and assessment results are analyzed to identify root causes of problems Organization-wide issues are identified and presented to management The approach ensures the continual improvement of the quality management system while it mitigates the recurrence of problems and nonconformities
823 Monitoring and measurement of processes At pertinent stages of the realization process ltBusiness Unitgt monitors and where applicable measures the performance of its processes Records and action items are maintained
Measures of process performance that may be incorporated into various realization processes include the following indicators
bull Capability bull Cost allocation and reduction bull Cycle time or throughput bull Measurable aspects of dependability bull Yield bull Effectiveness and efficiency of people bull Reaction time bull Utilization of technologies bull Waste reduction
824 Monitoring and measurement of deliverables
At pertinent stages of the realization process ltBusiness Unitgt monitors and where applicable measures product characteristics Verification (inspection) records and the test history of each production lot are maintained in WorkStream Records are also maintained as specified by the relevant documentation including the name of the person authorizing release of the deliverable
83 Control of Nonconforming Product ltBusiness Unitgt ensures that nonconforming product is identified and controlled to prevent its unintended use or delivery Nonconforming data are collected and analyzed and records and action items are maintained
831 Disposition Review Board A DRB is convened to confirm that questionable product is normal or indistinguishable from normal and to determine the disposition of such product A
DOCUMENT NUMBER 99-9999 PAGE 36 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
DRB is required when routine dispositioning procedures do not specify the appropriate disposition
832 Material Review Board A Material Review Board (MRB) is convened to evaluate the shipment of nonconforming product Nonconforming product is shipped only with the consent of a Quality and Reliability (QampR) engineer the customer andor Product Division
84 Analysis of Data ltBusiness Unitgt identifies collects and analyzes appropriate data to
bull Demonstrate the effectiveness of the quality management system bull Evaluate improvement and performance opportunities
85 Improvement 851 Continual improvement
ltBusiness Unitgt plans and manages the processes necessary for the continual improvement of its quality management system
852 Corrective and preventive actions ltBusiness Unitgt documents and follows processes that review nonconforming product and evaluates the need for correction and preventive actions The results of corrective and preventive actions taken are recorded and reviewed
Examples of ltBusiness Unitgt processes that may initiate corrective and preventive actions are
bull Management review of quality systems bull Internal and external audits and self-audits bull Incoming material quality control inspections bull Dispositioning of nonconforming product including DRBs and MRBs bull Yield review and low-yield analysis bull Customer feedback including Functional Analysis Correlation Requests
(FACRs) bull External Administrative Customers Issues (EACIs) bull Customer Quality Incident Report (CQIR)
853 Customer feedback system ltBusiness Unitgt sometimes receives feedback from ltCompanygtrsquos customers (through the ltCompanygt Quality Support Center) in the form of FACRs and EACIs ltCompanygtrsquos Customer Quality Engineers may raise awareness of certain high-impact issues by generating a CQIR
DOCUMENT NUMBER 99-9999 PAGE 37 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
854 Corrective action tracking The coordinatorowner for each process that is part of the formal corrective-preventive action system is responsible for tracking corrective and preventive actions
855 Correctivepreventive action implementation Implementation of corrective and preventive actions is prioritized as necessary based on factory requirements and customer expectations Corrective and preventive actions that require process changes are reviewed and approved for implementation by the appropriate Process Change Control Board (PCCB) The results of actions taken are recorded
856 Correctivepreventive action escalation Any issues identified within the formal correctivepreventive action system that require escalation due to priority risk or resourcing may be escalated using any of the following people or systems
bull Platform manager bull Department manager bull Manufacturing shift manager bull Quality and Reliability Manager bull ISO Management Representative bull Management review process bull Other communication forums as appropriate
9 Revision History
Rev Date Description Initiator
08 101298 Renew spec without content changes ltNamegt
09 2599 Complete rewrite reformat to comply with governing spec 7-section formatting
ltNamegt
10 4299 CN ndash To comply with ISO audit finding in development of a more robust and closed loop system for dealing with out-of-tolerance and overdue measurement and test equipment that require calibration from the site(s) Standard Calibration Lab
ltNamegt
11 52699 CN ndash Clarify when a DRB should not occur ltNamegt
12 021400 CN ndash Rewrite ltNamegt
13 101300 Complete rewrite using new template to comply with ISO 90012000
ltNamegt
DOCUMENT NUMBER 99-9999 PAGE 38 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 101 Key Organizational Responsibilities
The responsibility authority and interrelationship of all personnel who manage perform and verify work are defined in organizational charts by procedures within the various organizations focus areas and functional work groups and in the following matrix
Important
bull Refer to 553 for a description of the responsibilities assigned to the ltBusiness Unitgt Director and the ltBusiness Unitgt ISO Management Representative
bull Organizations and focus areas in rows bordered by dashed lines are outside ltBusiness Unitgt but provide specified support functions
Organization Focus Areas
Roadmap and Business Process Management (RBPM)
bull Product and Technology Integration bull CPU Packaging and Enabling Roadmaps bull Technology Assessments and Communications bull Package Technology Management and Capability Roadmaps
Design Process Development (DPD)
bull Design Tool Development bull ThermalMechanical Tools and Analysis bull Electrical Modeling and Analysis bull Mechanical Design and Integration bull Package Design and Integration bull Design Processes
Platform Materials and Enabling Development (PMED)
bull Platform Integration bull Materials bull Enabling bull Substrate Assembly Subcontractors
Module Engineering bull Process Engineering bull Process Change Control Board
DOCUMENT NUMBER 99-9999 PAGE 39 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Organization Focus Areas
Automation bull Equipment Integration bull Engineering Analysis bull Shop Floor Control bull Infrastructure bull Planning and Logistics Group (PLG) bull Test Automation bull Change Requests bull Change Control Board bull MDT bull Operations
Factory Operations bull Manufacturing bull Manufacturing Systems bull Industrial Engineering bull Build Logistics
Organizational Effectiveness Programs
bull Organizational Development bull Salaried Non-ExemptExemptFirst Line Management (FLM)
Development bull Mentoring bull Embedded Staffing and Sourcing bull Statistical Applications bull Factory Support bull Peer Training Systems bull Business Practices bull Safety bull Employee Relations Self-Assessment (ERSA) bull Quality Systems Audit bull Document Management Information Services bull Learning Technologies Integration and Validation
Quality and Reliability (QampR)
bull Platform and Enabling Quality and Reliability Engineering (QRE)
bull Materials Analysis bull Failure Analysis bull Fault Isolation bull Product QRE bull Customer and Sustaining Engineering
Quality and Reliability Engineering Support
bull Product reliability stress bull Preventive maintenance and calibration of equipment and
tools
DOCUMENT NUMBER 99-9999 PAGE 40 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Organization Focus Areas
Product Engineering
bull Product sample and early revenue requirements management bull Primary interface to Product Division bull Division to Virtual Factory coordination bull Product silicon test software (Test Change Control Board
Component test Burn-in PC Platform Validation) Southwest Regional Site Materials and Services (SMS)
bull Process support facilities bull Facilities support equipment bull Preventive and corrective maintenance of facilities support
and monitoring equipment
DOCUMENT NUMBER 99-9999 PAGE 41 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 102 ISO 90012000ltBusiness Unitgt Quality Manual Matrix
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
12 Application 421 551 7
4 Quality management system 1 41 General requirements 1 42 Documentation requirements 43 421 General 43 422 Quality manual 43 44
423 Control of documents 432 44 45 46
424 Control of quality records 3 433 444 45 46 563 61 624 711 722 734 735 736 737 741 742 752 762 764 82 852 855
5 Management responsibility 5 51 Management commitment 51 553 56 6 101
52 Customer focus 52 72
53 Quality policy 53 552 561
54 Planning 54 541 Quality objectives 541 542
542 Quality management system planning 46 542 6 71 731 81 851
55 Responsibility authority and communication 55 551 Responsibility and authority 531 541 551 552 553 56
101 552 Management representative 553 553 Internal communication 533 553 62 101 56 Management review 56 561 General 443 542 561 562 Review input 562 821 8222 852 856
lowastlowastlowastlowast Boldface = Strong relationship between the ltBusiness Unitgt Quality Manual and the ISO 90012000 clause
DOCUMENT NUMBER 99-9999 PAGE 42 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
563 Review output 563 46
6 Resource management 6 61 Provision of resources 51 6 62 Human resources 61 62
621 General 51 61 62
622 Competence awareness and training 46 62
63 Infrastructure 63 64 Work environment 64 7 Product realization 7 71 Planning of product realization 542 46 6 71 722 733 735
736 81
72 Customer-related processes 72 721 Determination of requirements related to
the product
52 721
722 Review of requirements related to the product
46 722
723 Customer communication 723 853
73 Design and development 73 731 Design and development planning 542 731 732 Design and development inputs 46 732 733 Design and development outputs 733 75
734 Design and development review 46 734
735 Design and development verification 46 735 736 Design and development validation 46 736 737 Control of design and development
changes
46 737
74 Purchasing 74 741 Purchasing process 46 741 84
742 Purchasing information 46 742 743 Verification of purchased product 743 75 Production and service provision 75
DOCUMENT NUMBER 99-9999 PAGE 43 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
751 Control of production and service provision
751
752 Validation of processes for production and service provision
46 623 752
753 Identification and traceability 46 753 83
754 Customer property 754 755 Preservation of product 755 76 Control of monitoring and measuring devices 46 721 76 83
8 Measurement analysis and improvement 8 81 General 542 71 81 82
82 Monitoring and measurement 82 821 Customer satisfaction 562 821 853
822 Internal audit 46 562 822 84 851
823 Monitoring and measurement of processes
46 823 84
824 Monitoring and measurement of product 46 824 83 84 83 Control of nonconforming product 83 84
84 Analysis of data 562 741 821 8223 823 824 83 84
85 Improvement 85 851 Continual improvement 531 54 56 8223 84 851
852
852 Corrective action 46 764 85
853 Preventive action 46 85
DOCUMENT NUMBER 99-9999 PAGE 44 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 103 ltBusiness Unitgt Quality ManualQuality Management System Documentation
Matrix The table below lists the sections by number and title of the ltBusiness Unitgt Quality Manual along with the applicable quality management system documentation associated with the quality manual (QM) sections
Sec QM Section Title Quality Management System Documentation
1 Purpose
2 Scope
3 Applicable Documents
4 General 41 Definitions 99-9999 ltBusiness Unitgt Quality Manual 42 ltBusiness Unitgt
Profile NA
43 Quality Management System Documentation
99-9999 ltBusiness Unitgt Quality Manual 99-9999 Departmental Document Control Policies and
Procedures 44 Quality Manual 99-9999 ltBusiness Unitgt Quality Manual
99-9999 Distribution of Controlled Documents 99-9999 DMIS ldquoltCompanygt Confidentialrdquo Requirements
45 Control of Documents
99-9999 Document Management Information Services Governing Spec for 99-XXXX SECC Documents
99-9999 Document Management Information Services Policies and Procedures for ltBusiness Unitgt Series Specifications
99-9999 Departmental Document Control Policies and Procedures
99-9999 Distribution of Controlled Documents 99-9999 DMIS ldquoltCompanygt Confidentialrdquo Requirements
46 Control of Quality Records
99-9999 Virtual Factory Quality Records Retention PoliciesProcedures
5 Management Responsibility 51 Management
Commitment 99-9999 Departmental Document Control Policies and
Procedures 52 Customer Focus 53 Quality Policy 99-9999 ltBusiness Unitgt Quality Manual 54 Planning
DOCUMENT NUMBER 99-9999 PAGE 45 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
55 Responsibility Authority and Communication
99-9999 ltBusiness Unitgt Quality Manual
56 Management Review 99-9999 ltBusiness Unitgt Management Review Policy and Procedure
6 Resource Management 61 Assignment of
Personnel
62 Competence Awareness and Training
99-9999 Training Guidelines and Procedures for ltBusiness Unitgt
New Hire Orientation Documentation 63 Infrastructure 64 Work Environment ltBusiness Unitgt Manufacturing Safety Handbook
Office Safety Handbook
7 Product Realization 71 Planning of Product
Realization
72 Customer-Related Processes
99-9999 Change Management Specification Plan It Manual
73 Design and Development
99-9999 AssemblyTest CCB Policies and Procedures 99-9999 Change Management Specification 99-9999 DPD Department Operations Process 99-9999 Software Development Process 99-9999 Product Design Integration Process 99-9999 Enabling Design Process 99-9999 Technology Design Integration Process 99-9999 Design Validation Process 99-9999 Product Package Design Requirements Document
(PDRD) Process Applicable design rules Applicable library standards
74 Purchasing ltBusiness Unitgt Materials Desktop Procedures
DOCUMENT NUMBER 99-9999 PAGE 46 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
75 Production Provision 99-9999 Procurement specification for (Commodity) Materials 99-9999 ltBusiness Unitgt ESD Requirements 99-9999 AssemblyTest CCB Policies and Procedures 99-9999 Traceability and Bottomside Marking Requirements 99-9999 Standard Lot Numbering Specification 99-9999 Virtual Factory Quality Records Retention
PoliciesProcedures 99-9999 Chandler AZ Site Environmental Controls
Specification 99-9999 Unit Integrity Reject Management Specification 99-9999 C4OLGA Traceability Requirements 99-9999 WorkStream Policies and Procedures for C4 OLGA and
FC-PGA 99-9999 C4FC-PGA Class 10000 Cleanroom Protocol Guideline 99-9999 C4FC-PGA Class 100000 Cleanroom Protocol
Guideline 99-9999 OLGA1 OLGA2 INT2 FC-PGA VF and MCM On-
HoldOff-Hold System Procedure 99-9999 Pack Procedure Applicable process operating and other specifications AzLO Desktop Operating Procedures Handling and storage procedures documented in individual specifications Online Summary of Electrical Test (OSET) Product build kits
76 Control of Monitoring and Measuring Devices
99-9999 Arizona Standards Lab Calibration Procedures 99-9999 Measuring Equipment and Calibration Policy 99-9999 Virtual Factory AssemblyTest Manufacturing
Preventive Maintenance and Calibration Spec Individual manufacturing equipment specifications
8 Measurement Analysis and Improvement 81 Planning Monitoring
Measurement and Improvement Activities
DOCUMENT NUMBER 99-9999 PAGE 47 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
82 Monitoring and Measurement
99-9999 Procurement specification for (Commodity) Materials 99-9999 ATMO Spec Template for 08 Series Specs 99-9999 AT Internal Audit Policies amp Procedures for Virtual
Factories 99-9999 AT Self Audit Policies amp Procedures for Virtual
Factories 99-9999 ltBusiness UnitgtATM Quality Audit Corrective Action
Tracking Procedure using Speed 99-9999 FC-PGAINT2 and OLGA VF Inspection Trouble Report
(ITR) Procedures 99-9999 C4 amp FC-PGA VF Material and Disposition Review
Board Procedure 99-9999 Final Visual Inspection Procedure 99-9999 FC-PGAINT2 and OLGA Virtual Factory Final QA
Minimum Lot Acceptance Inspections Requirements and Procedure
99-9999 Quality System Auditing Policy 83 Control of
Nonconforming Product
99-9999 Material and Disposition Review Board procedure 99-9999 Unit IntegrityReject Management Specification 99-9999 OLGA1 and FC-PGA VF Process Trouble Report System 99-9999 Yield Issue Procedures and Guidelines 99-9999 OLGA1 OLGA2 INT2 FC-PGA VF and MCM On-
HoldOff-Hold System Procedure 99-9999 C4 amp FCPGA VF Material and Disposition Review
Board Procedure 84 Analysis of Data 85 Improvement 99-9999 AssemblyTest CCB Policies and Procedures
99-9999 AT Internal Audit Policies amp Procedures for Virtual Factories
99-9999 Excursion (DRBMRBITRPTR) NotificationDocumentation in SPEED ndash Policies and Procedures
99-9999 C4 amp FC-PGA VF Material and Disposition Review Board Procedure
Departmentally controlled procedures for yield management Departmentally controlled procedures for FACRs
DOCUMENT NUMBER 99-9999 PAGE 48 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 104 Abbreviations
ADC Arizona Distribution Center
AR Action Request
ltBusiness Unitgt
ltBusiness Unitgt
ATPO Assembly Test Process Orders
BKM Best known method (work instruction)
BOM Bill of materials
BPS Basic product specifications
CAT Chandler Assembly Test
CCB Change Control Board
CPU Central Processing Unit
CQIR Customer Quality Incident Report
DMIS Document Management Information Services
DRB Disposition Review Board
EACI External Administrative Customers Issue
EHS Environmental Health and Safety
ERSA Employee Relations Self-Assessment
FACR Functional Analysis Correlation Request
FPO Finish Process Order
HVM High-Volume Manufacturing
ITR Inspection Trouble Report (also known as Internal Trouble Report)
ISO International Organization for Standardization
LDC Local desktop control (work instruction)
MampTE Measurement and Test Equipment
MBP Management by Planning
MRB Material Review Board
MTS Module Target Specifications
MUM Monthly Update Meeting
OSET Online Summary of Electrical Test
PCCB Process Change Control Board
DOCUMENT NUMBER 99-9999 PAGE 49 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
PDRD Package Design Requirements Document
POR Plan of Record
PRD Product Requirements Document
PTR Process Trouble Report
PPV PC Platform Validation
QampR Quality and Reliability
RFC Response Flow Checklist
SLI Substrate Lot Identifier
SMS Site Materials and Services
SPC Statistical process control
SPEED System Product Engineering ECO Database
SSP Supplier Support Program
STC Simultaneous Technical Certification
TAP Technology Architecture Plan
TCCB Test Change Control Board
TEI Temporary Engineering Instruction
TMG Technology Manufacturing Group
TPS Technology Performance Specification
TTS Technology Target Specification
VDA Vendor Design Approval
VF Virtual factory
DOCUMENT NUMBER 99-9999 PAGE 23 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
The following figure represents the five phases of ltBusiness Unitgtrsquos manufacturing packaging technology development that are described in the preceding paragraphs The figure also defines the scope of ltBusiness Unitgtrsquos ISO 90012000 certification The scope starts with the initial publication of the Technology Target Specification and ends with High-Volume Manufacturing Certification when the packaging process has been duplicated in the receiving factory and the factory assumes responsibility for running and sustaining the process
Path-Finding Definition Discovery Development Deployment
TechnologyTargetSpecification
High-VolumeManufacturing
Certification
TechnologyCertification
Plan ofRecordand
Non-CPU Scope of ISO Certification
71 Planning of Product Realization 711 Creating product-specific quality plans
ltBusiness Unitgt creates product-specific quality plans for product realization processes and for product verification and validation activities These plans are consistent with the other requirements of ltBusiness Unitgtrsquos quality management system
In creating product-specific quality plans ltBusiness Unitgt determines
bull Quality objectives and requirements for the deliverable bull The need to establish processes documents and provide resources specific to
the deliverable bull Required verification validation monitoring inspection and test activities
specific to the deliverable bull Product acceptance criteria bull Records needed to provide evidence that the realization processes and resulting
deliverable fulfill requirements
712 Quality plan documentation ltBusiness Unitgt documents its plans for realization processes and for verification and validation activities in product drawings and specifications material or process flow diagrams process flowcharts setup sheets verification and validation reports work orders lot travelers inspection and test procedures and similar documents that define the manner of production and specify the inspection and test programs for given products Collectively these documents comprise the product-specific quality plan
DOCUMENT NUMBER 99-9999 PAGE 24 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
72 Customer-Related Processes 721 Determination of requirements related to deliverables
ltBusiness Unitgt does not identify requirements initiated by external customers rather a corporate organization determines them in accordance with documented procedures The procedures ensure that the following items are determined
bull Requirements specified by the customer including requirements for delivery If customer requirements differ from standard ltCompanygt products a corporate mediator resolves the differences
bull Requirements and technologies not stated by the customer but necessary for specified use or application
bull Statutory and regulatory requirements related to the product bull Any additional requirements determined by corporate
These requirements are communicated to ltCompanygt divisions fabrication sites and subsequently ltBusiness Unitgt
Requirements may also be initiated by internal customers who want to have ltBusiness Unitgtrsquos processes applied to their design concepts Design concepts are systematically analyzed to identify customer requirements
722 Review of requirements related to deliverables ltBusiness Unitgt reviews requirements related to deliverables prior to the commitment to supply deliverables to customers The review process ensures that
bull Product and technology requirements are understood bull Requirements differing from those previously expressed are resolved bull Requirements are confirmed before acceptance bull ltBusiness Unitgt can meet the defined requirements
Review results and action items are maintained
Requirements for deliverables are defined in terms of frequency power die size device speed volumes delivery dates and other factors They are communicated to responsible departments and functional work groups within ltBusiness Unitgt using various methods including
bull Technology Target Specifications bull Module Target Specifications (MTSs) bull Design rules bull Technology Performance Specifications (TPSs) bull Equipment specifications bull Material specifications
DOCUMENT NUMBER 99-9999 PAGE 25 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
bull Package Design Requirements Documents (PDRDs) bull Bills of Materials (BOMs) bull Plan It bull Meeting minutes bull Scientific record books
When requirements for deliverables change ltBusiness Unitgt ensures that the relevant documents are amended and that relevant personnel are made aware of the changes
723 Customer communication ltBusiness Unitgt has implemented effective processes for communicating with its customers These customers may be other ltCompanygt organizations Communications include but are not limited to the following
bull Product information bull Inquiries bull Order handling bull Customer feedback
73 Design and Development 731 Design and development planning
ltBusiness Unitgt plans and controls design and development of its products Planning activities determine
bull Design and development stages bull Review verification and validation that are appropriate to each design and
development stage bull Responsibilities and authorities for design and development
ltBusiness Unitgt manages interfaces between different groups involved in design and development to ensure effective communication Planning output is updated as the design and development progresses
732 Design and development inputs ltBusiness Unitgt ensures that inputs relating to requirements for deliverables are determined and records maintained Inputs may include
bull Functional and performance requirements bull Applicable statutory and regulatory requirements bull Where applicable information derived from previous similar designs bull Other requirements essential for design and development
Qualified personnel review the requirements for adequacy and completeness and resolve any issues
DOCUMENT NUMBER 99-9999 PAGE 26 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
733 Design and development outputs ltBusiness Unitgt ensures that the outputs of design and development are in a format suitable to manufacturing and capable of verification against design and development input These outputs generally consist of
bull PDRDs bull Design rules bull iTech files bull Design library bull Vendor Design Approval (VDA) bull SPEED BOM specification bull Netlistpin map
The outputs of design and development (baseline) are approved prior to release to ensure that they
bull Meet input requirements for design and development bull Provide appropriate information for purchasing and production operations bull Contain or reference product acceptance criteria bull Specify the characteristics of the product that are essential for its safe and
proper use
734 Design and development review At suitable stages individuals involved with product design and development meet to
bull Evaluate the ability of the results of design and development to fulfill requirements
bull Identify any problems and propose necessary actions
Review results and action items are maintained
735 Design and development verification Design and development verification is the process by which individuals involved with design and development demonstrate that outputs have satisfied the design and development input requirements Verification provides a preliminary assessment of the packagersquos manufacturability
ltBusiness Unitgt has documented procedures that establish the points at which verification activities are performed Verification records and action items are maintained
736 Design and development validation Design and development validation is the process by which individuals involved with product design and development demonstrate that the resulting product is capable of fulfilling the requirements for the specified use or application
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IF PRINTED ndash REFERENCE COPY
ltBusiness Unitgt has documented procedures that establish when in the design and development process validation is performed Validation records and action items are maintained
737 Control of design and development changes Authorized ltBusiness Unitgt personnel identify document review and approve all design and development changes before implementation Records of the results of the change review and action items are maintained
74 Purchasing Purchases and services that impact the quality of products delivered to ltBusiness Unitgt customers are strictly controlled The type and extent of control applied to the supplier and the purchased product are dependent on the effect of the purchased product on subsequent product realization or the final product Controls are exercised by departments inside and outside ltBusiness Unitgt depending on the purchased product or service
741 Purchasing process ltBusiness Unitgt controls its purchasing processes to ensure that direct and indirect materials
bull Conform to requirements bull Reach manufacturing without interruption bull Are procured from approved suppliers
The responsible commodity management team evaluates and selects suppliers on the basis of their ability to meet ltBusiness Unitgtrsquos requirements including as applicable having a quality management system and meeting any stated product- or service-specific quality assurance requirements
The responsible commodity team performs subsequent reevaluations at prescribed intervals using methods including but not limited to those in the following list
bull A formal assessment process of the supplierrsquos capability to supply products andor services
bull Analysis of data in relation to key parameters for example delivery performance and material rejects
bull Feedback received bull Evaluation at the time of subcontract renewal
Evaluation records and action items arising from the evaluation are maintained
DOCUMENT NUMBER 99-9999 PAGE 28 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
742 Purchasing information ltBusiness Unitgt ensures that its purchasing documents are approved prior to submitting them to the supplier During the approval process information relating to the particular purchase is checked for accuracy and adequacy of the specified requirements Purchasing information may include
bull Drawings bull Specifications bull References to part numbers and descriptions bull Requirements for approval of product procedures processes and equipment bull Requirements for qualification of personnel bull Verification arrangements at the supplierrsquos premises and method of product
release bull Supplier quality management system requirements
ltBusiness Unitgt maintains records of all its purchasing documents
743 Verification of purchased product ltBusiness Unitgt has established and implemented inspection and other activities necessary for ensuring that purchased product meets specified purchase requirements
When the applicable contract with the supplier allows ltBusiness Unitgtrsquos representatives may audit the supplierrsquos premises Also when specified under contract and allowable under the contract with ltBusiness Unitgtrsquos suppliers ltBusiness Unitgtrsquos customers or their representatives will be afforded the opportunity to visit the supplierrsquos premises to perform verification
75 Production Provision 751 Control of production operations
ltBusiness Unitgt plans and carries out production operations under controlled conditions Controlled conditions include as applicable
bull Availability of information that describes the characteristics of the product bull Availability of work instructions at points of use bull Use of suitable equipment bull Availability and use of measuring and monitoring devices bull Implementation of monitoring and measurement activities bull Implementation of release delivery and any applicable post-delivery activities
7511 Control of processes and equipment The processes and equipment used to produce new package technology are initially qualified under controlled conditions Platform managers define the transfer requirements for high-volume manufacturing
DOCUMENT NUMBER 99-9999 PAGE 29 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
The methods used to qualify equipment purchased to support increasing product demand are described in procurement specifications andor contracts Additional equipment characterization requirements are defined in Change Control Board (CCB) documents
7512 Process sequence and recipes The procedures and recipes for each process step are documented in controlled documents which typically include the following
bull Individual process operating specifications bull Bills of materials (BOMs) bull Basic product specifications (BPSs) bull Special customer specifications (S-specs) bull Online Summary of Electrical Test (OSET)
The correct production sequences are controlled and planned using WorkStream Information contained in WorkStream includes the product routes operation numbers processing data and other information necessary to support the manufacturing process The progress of a product or group of products through a production route is controlled and monitored in WorkStream WorkStream is accessible using computer terminals located throughout the factory
7513 Process change controlprocess improvement Changes to continually improve qualified processes testing equipment or indirect and direct materials are documented and controlled by the appropriate CCB To maintain the integrity of the process ltBusiness Unitgt verifies the resulting output to ensure that the instituted change has the desired effect
7514 Statistical process control Where appropriate statistical process control (SPC) is used on key process parameters and quality characteristics Response flow checklists (RFCs) to correct out-of-control conditions are used where appropriate The details of the SPC system and other monitors are documented in individual process specifications
752 Validation of processes for production Validation of processes for production demonstrates the ability of processes to achieve planned results At appropriate intervals in the realization process ltBusiness Unitgt validates processes where
bull Subsequent monitoring or measurement cannot verify the resulting output bull Deficiencies in the product may become apparent only after the product is in
use
DOCUMENT NUMBER 99-9999 PAGE 30 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ltBusiness Unitgt validation arrangements of these processes include as applicable
bull Defined criteria for review and approval of the processes bull Approval of equipment and qualification of personnel bull Use of specific methods and procedures bull Records requirements bull Revalidation
753 Identification and traceability ltBusiness Unitgt identifies where appropriate the product by suitable means throughout product realization and it identifies the product status with respect to monitoring and measurement requirements as described below
7531 Identification and traceability control ltBusiness Unitgt maintains product identification and traceability throughout product realization using a combination of the following methods
bull Physical segregation bull Fab lot number bull Lot travelers (Assembly Test Process Orders [ATPOs] or Finish Process
Orders [FPOs]) bull WorkStream routes bull Product package marking bull Substrate Lot Identifiers (SLIs)
The automated shop floor control system WorkStream controls product routing and traceability WorkStream routes are programmed to prevent product from being moved to a future operation until all processing and data collection at the current operation are complete This control process applies to production lots nonstandard flow products which are processed using specialized routes and die sales which are normal product processed through a partial assembly route in accordance with customer request WorkStream can be used to trace lots currently in the factory to a specific location or operation in the factory Records pertaining to lot processing (ATPOFPO) are retained
Production lots are physically segregated from each other through the use of approved carts A lot is carried on a designated cart (or carts) and the cart carries only one lot to maintain traceability and lot integrity
7532 Monitoring and measurement status Lot travelers (ATPOs and FPOs) and WorkStream are used to indicate the status of product within the overall process flow Manufacturing personnel record the measurement and monitoring status of each lot on the appropriate traveler and enter the data into WorkStream
DOCUMENT NUMBER 99-9999 PAGE 31 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Product that has been inspected and has passed the defined quality criteria is moved to the next operation Rejected product is physically separated from acceptable product whenever possible If physical separation is not yet possible the rejected product is clearly identified as reject product and disposed of according to the governing procedure Product that has been placed on hold for production-related problems is identified as ldquoon holdrdquo and cannot be processed further until its disposition is determined
754 Customer property ltBusiness Unitgt identifies verifies and protects property and other assets owned by customers and other interested parties while the property is under its control Such property may be provided for use or incorporation into an ltBusiness Unitgt deliverable
Property that is lost damaged or does not meet specification is reported to the customer and records are maintained
755 Preservation of product ltBusiness Unitgt has processes that preserve conformity of product and constituent product parts during internal processing and delivery to the intended destination ltBusiness Unitgt personnel are responsible for handling product inside the factory and for delivery to the Arizona Distribution Center (ADC) ADC is responsible for packaging and handling of finished product
Southwest Regional Site Materials and Services monitors direct materials from point of receipt through storage until it is issued to ltBusiness Unitgt manufacturing Supplier packaging is maintained as long as possible to ensure proper handling and storage Perishable material is coded with expiration dates Indirect materials are coded with part numbers and revision levels to ensure that correct revision level materials are being used in manufacturing
ltBusiness Unitgt product is assembled under appropriate environmental control to prevent contamination deterioration and damage from electrostatic discharge Use of automated process equipment and associated carriers minimizes the potential for damage due to material handling
ltBusiness Unitgt packaging and shipping standards conform to corporate drawing specifications Packaging supplies are procured through corporate-contracted suppliers
76 Control of Monitoring and Measuring Devices 761 Introduction
ltBusiness Unitgtrsquos processes ensure that monitoring and measurement activities are carried out in a manner that is consistent with monitoring and measurement requirements
ltBusiness Unitgt controls calibrates and maintains monitoring and measuring devices needed to provide evidence of conformity of product to determined
DOCUMENT NUMBER 99-9999 PAGE 32 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
requirements Manufacturing and support organizations deliver to the Site Calibration Standards Lab measuring equipment that either needs adjustment or is due for calibration on or before the calibration due date Every organization that comes into contact with measuring equipment has procedures to protect the equipment from damage and deterioration during handling maintenance and storage
Monitoring and measuring devices subject to calibration include but are not limited to
bull Measurement and test equipment (MampTE) bull Analytical in-process inspection equipment bull Final test equipment bull Computer software used in the monitoring and measurement of specified
requirements
ltBusiness Unitgt preventive maintenance and calibration procedures also apply to monitoring and measuring devices used by suppliers in the Supplier Support Program (SSP) and by other contractors who actively support the factory
762 Calibration safeguards identification status and records ltBusiness Unitgt safeguards measuring equipment from adjustments that would invalidate measurement results Measuring equipment subject to calibration control is uniquely identified Calibration frequency is documented and controlled by the Calibration Scheduling System or other appropriate system Records and results of calibration and maintenance performed on each piece of equipment are maintained as specified by the supporting group and factory requirements Calibration status appears on a sticker or label affixed to the equipment or in a readily accessible database or record
763 Calibration methods When performing calibration qualified ltBusiness Unitgt personnel use procedures that identify the measurements to be made the accuracies required and the calibration settings The measuring equipment used is capable of the precision and accuracy requirements and the uncertainty of each measurement within specified limits
Measuring equipment is calibrated or verified at specified intervals or prior to use as applicable against measurement standards traceable to international or national measurement standards Where no such standards exist the basis used for calibration or verification is recorded
764 Corrective action ltBusiness Unitgt initiates appropriate action if measuring equipment is found to be out of tolerance or in an overdue condition Appropriate action may include but is not limited to frequency validity and product risk reviews as described below Records of the results of action taken are maintained and reviewed
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IF PRINTED ndash REFERENCE COPY
7641 Out-of-tolerance equipment for userowner and calibrating departments When measuring equipment is found in an out-of-tolerance condition the using department is notified The notification includes but is not be limited to all associated measurement data Departments notified of an out-of-tolerance device evaluate the impact and possible acceptance of nonconforming product or services by performing a Disposition Review Board (DRB) The Quality Systems Engineer generates the DRB in SPEED
Important No DRB is required if an out-of-tolerance condition occurs during initial (first) equipment calibration performed by the Site Calibration Standards Lab
7642 Overdue equipment for userowner and calibrating departments When measuring equipment is found in an overdue condition the using department is notified The notification includes but is not limited to all associated scheduling data Departments notified of an overdue device evaluate the impact by performing a Process Trouble Report (PTR) The Quality Systems Engineer generates the PTR in SPEED
8 Measurement Analysis and Improvement 81 Planning Monitoring Measurement and Improvement Activities
ltBusiness Unitgt plans and implements the monitoring measurement analysis and improvement processes needed to
bull Demonstrate conformity of processes and product bull Ensure conformity of the quality management system bull Continually improve the effectiveness of the quality management system
ltBusiness Unitgt establishes the applicable methods including statistical techniques and the specific equipment used for measuring processes and products
DOCUMENT NUMBER 99-9999 PAGE 34 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
82 Monitoring and Measurement 821 Customer satisfaction
ltBusiness Unitgt gathers analyzes and monitors information relating to customer perception of ltBusiness Unitgtrsquos performance ltBusiness Unitgt uses the sources of customer satisfaction information to determine if the organization is meeting the needs and expectations of ltBusiness Unitgtrsquos customers Results are reported to the ltBusiness Unitgt management staff as part of the management review process and records and action items are maintained
822 Internal and external audits ltBusiness Unitgt conducts internal audits at planned intervals in all areas of the organization where the quality of deliverables to the customer is affected ltBusiness Unitgt also facilitates second-party audits from Corporate Quality Assessment and third-party audits from the Registering Authority These audits
bull Verify compliance of the quality management system to product realization plans the requirements of ISO 90012000 and internal specifications as appropriate and the quality management system requirements established by ltBusiness Unitgt
bull Determine whether the quality management system has been effectively implemented and maintained
bull Help drive continual improvement throughout ltBusiness Unitgt
8221 Quality audit implementation Quality system audits are the defined responsibility of the Quality Systems Department Audits are
bull Carried out annually or as needed in line with documented procedures and responsibilities Audit frequency is based on business needs andor maturity system
bull Performed in a manner that ensures objectivity and impartiality of the audit process Auditors do not audit their own work
bull Defined planned and scheduled on the basis of the status and importance of the activities and areas to be audited as well as on the results of previous audits
In addition to internal audits the manufacturing floor performs self-audits annually or as needed
8222 Audit results follow-up and records The results of audits are formally recorded along with timely correctivepreventive action and the time frame agreed on by personnel having responsibility in the areas audited The effectiveness of the correctiveprevention action is reviewed as needed with personnel independent from the audited areas either during a subsequently scheduled audit or randomly
DOCUMENT NUMBER 99-9999 PAGE 35 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
The status and effectiveness of corrective and preventive actions as well as audit results and trends are assessed and reviewed as part of the management review process
8223 Continual improvement Audit and assessment results are analyzed to identify root causes of problems Organization-wide issues are identified and presented to management The approach ensures the continual improvement of the quality management system while it mitigates the recurrence of problems and nonconformities
823 Monitoring and measurement of processes At pertinent stages of the realization process ltBusiness Unitgt monitors and where applicable measures the performance of its processes Records and action items are maintained
Measures of process performance that may be incorporated into various realization processes include the following indicators
bull Capability bull Cost allocation and reduction bull Cycle time or throughput bull Measurable aspects of dependability bull Yield bull Effectiveness and efficiency of people bull Reaction time bull Utilization of technologies bull Waste reduction
824 Monitoring and measurement of deliverables
At pertinent stages of the realization process ltBusiness Unitgt monitors and where applicable measures product characteristics Verification (inspection) records and the test history of each production lot are maintained in WorkStream Records are also maintained as specified by the relevant documentation including the name of the person authorizing release of the deliverable
83 Control of Nonconforming Product ltBusiness Unitgt ensures that nonconforming product is identified and controlled to prevent its unintended use or delivery Nonconforming data are collected and analyzed and records and action items are maintained
831 Disposition Review Board A DRB is convened to confirm that questionable product is normal or indistinguishable from normal and to determine the disposition of such product A
DOCUMENT NUMBER 99-9999 PAGE 36 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
DRB is required when routine dispositioning procedures do not specify the appropriate disposition
832 Material Review Board A Material Review Board (MRB) is convened to evaluate the shipment of nonconforming product Nonconforming product is shipped only with the consent of a Quality and Reliability (QampR) engineer the customer andor Product Division
84 Analysis of Data ltBusiness Unitgt identifies collects and analyzes appropriate data to
bull Demonstrate the effectiveness of the quality management system bull Evaluate improvement and performance opportunities
85 Improvement 851 Continual improvement
ltBusiness Unitgt plans and manages the processes necessary for the continual improvement of its quality management system
852 Corrective and preventive actions ltBusiness Unitgt documents and follows processes that review nonconforming product and evaluates the need for correction and preventive actions The results of corrective and preventive actions taken are recorded and reviewed
Examples of ltBusiness Unitgt processes that may initiate corrective and preventive actions are
bull Management review of quality systems bull Internal and external audits and self-audits bull Incoming material quality control inspections bull Dispositioning of nonconforming product including DRBs and MRBs bull Yield review and low-yield analysis bull Customer feedback including Functional Analysis Correlation Requests
(FACRs) bull External Administrative Customers Issues (EACIs) bull Customer Quality Incident Report (CQIR)
853 Customer feedback system ltBusiness Unitgt sometimes receives feedback from ltCompanygtrsquos customers (through the ltCompanygt Quality Support Center) in the form of FACRs and EACIs ltCompanygtrsquos Customer Quality Engineers may raise awareness of certain high-impact issues by generating a CQIR
DOCUMENT NUMBER 99-9999 PAGE 37 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
854 Corrective action tracking The coordinatorowner for each process that is part of the formal corrective-preventive action system is responsible for tracking corrective and preventive actions
855 Correctivepreventive action implementation Implementation of corrective and preventive actions is prioritized as necessary based on factory requirements and customer expectations Corrective and preventive actions that require process changes are reviewed and approved for implementation by the appropriate Process Change Control Board (PCCB) The results of actions taken are recorded
856 Correctivepreventive action escalation Any issues identified within the formal correctivepreventive action system that require escalation due to priority risk or resourcing may be escalated using any of the following people or systems
bull Platform manager bull Department manager bull Manufacturing shift manager bull Quality and Reliability Manager bull ISO Management Representative bull Management review process bull Other communication forums as appropriate
9 Revision History
Rev Date Description Initiator
08 101298 Renew spec without content changes ltNamegt
09 2599 Complete rewrite reformat to comply with governing spec 7-section formatting
ltNamegt
10 4299 CN ndash To comply with ISO audit finding in development of a more robust and closed loop system for dealing with out-of-tolerance and overdue measurement and test equipment that require calibration from the site(s) Standard Calibration Lab
ltNamegt
11 52699 CN ndash Clarify when a DRB should not occur ltNamegt
12 021400 CN ndash Rewrite ltNamegt
13 101300 Complete rewrite using new template to comply with ISO 90012000
ltNamegt
DOCUMENT NUMBER 99-9999 PAGE 38 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 101 Key Organizational Responsibilities
The responsibility authority and interrelationship of all personnel who manage perform and verify work are defined in organizational charts by procedures within the various organizations focus areas and functional work groups and in the following matrix
Important
bull Refer to 553 for a description of the responsibilities assigned to the ltBusiness Unitgt Director and the ltBusiness Unitgt ISO Management Representative
bull Organizations and focus areas in rows bordered by dashed lines are outside ltBusiness Unitgt but provide specified support functions
Organization Focus Areas
Roadmap and Business Process Management (RBPM)
bull Product and Technology Integration bull CPU Packaging and Enabling Roadmaps bull Technology Assessments and Communications bull Package Technology Management and Capability Roadmaps
Design Process Development (DPD)
bull Design Tool Development bull ThermalMechanical Tools and Analysis bull Electrical Modeling and Analysis bull Mechanical Design and Integration bull Package Design and Integration bull Design Processes
Platform Materials and Enabling Development (PMED)
bull Platform Integration bull Materials bull Enabling bull Substrate Assembly Subcontractors
Module Engineering bull Process Engineering bull Process Change Control Board
DOCUMENT NUMBER 99-9999 PAGE 39 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Organization Focus Areas
Automation bull Equipment Integration bull Engineering Analysis bull Shop Floor Control bull Infrastructure bull Planning and Logistics Group (PLG) bull Test Automation bull Change Requests bull Change Control Board bull MDT bull Operations
Factory Operations bull Manufacturing bull Manufacturing Systems bull Industrial Engineering bull Build Logistics
Organizational Effectiveness Programs
bull Organizational Development bull Salaried Non-ExemptExemptFirst Line Management (FLM)
Development bull Mentoring bull Embedded Staffing and Sourcing bull Statistical Applications bull Factory Support bull Peer Training Systems bull Business Practices bull Safety bull Employee Relations Self-Assessment (ERSA) bull Quality Systems Audit bull Document Management Information Services bull Learning Technologies Integration and Validation
Quality and Reliability (QampR)
bull Platform and Enabling Quality and Reliability Engineering (QRE)
bull Materials Analysis bull Failure Analysis bull Fault Isolation bull Product QRE bull Customer and Sustaining Engineering
Quality and Reliability Engineering Support
bull Product reliability stress bull Preventive maintenance and calibration of equipment and
tools
DOCUMENT NUMBER 99-9999 PAGE 40 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Organization Focus Areas
Product Engineering
bull Product sample and early revenue requirements management bull Primary interface to Product Division bull Division to Virtual Factory coordination bull Product silicon test software (Test Change Control Board
Component test Burn-in PC Platform Validation) Southwest Regional Site Materials and Services (SMS)
bull Process support facilities bull Facilities support equipment bull Preventive and corrective maintenance of facilities support
and monitoring equipment
DOCUMENT NUMBER 99-9999 PAGE 41 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 102 ISO 90012000ltBusiness Unitgt Quality Manual Matrix
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
12 Application 421 551 7
4 Quality management system 1 41 General requirements 1 42 Documentation requirements 43 421 General 43 422 Quality manual 43 44
423 Control of documents 432 44 45 46
424 Control of quality records 3 433 444 45 46 563 61 624 711 722 734 735 736 737 741 742 752 762 764 82 852 855
5 Management responsibility 5 51 Management commitment 51 553 56 6 101
52 Customer focus 52 72
53 Quality policy 53 552 561
54 Planning 54 541 Quality objectives 541 542
542 Quality management system planning 46 542 6 71 731 81 851
55 Responsibility authority and communication 55 551 Responsibility and authority 531 541 551 552 553 56
101 552 Management representative 553 553 Internal communication 533 553 62 101 56 Management review 56 561 General 443 542 561 562 Review input 562 821 8222 852 856
lowastlowastlowastlowast Boldface = Strong relationship between the ltBusiness Unitgt Quality Manual and the ISO 90012000 clause
DOCUMENT NUMBER 99-9999 PAGE 42 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
563 Review output 563 46
6 Resource management 6 61 Provision of resources 51 6 62 Human resources 61 62
621 General 51 61 62
622 Competence awareness and training 46 62
63 Infrastructure 63 64 Work environment 64 7 Product realization 7 71 Planning of product realization 542 46 6 71 722 733 735
736 81
72 Customer-related processes 72 721 Determination of requirements related to
the product
52 721
722 Review of requirements related to the product
46 722
723 Customer communication 723 853
73 Design and development 73 731 Design and development planning 542 731 732 Design and development inputs 46 732 733 Design and development outputs 733 75
734 Design and development review 46 734
735 Design and development verification 46 735 736 Design and development validation 46 736 737 Control of design and development
changes
46 737
74 Purchasing 74 741 Purchasing process 46 741 84
742 Purchasing information 46 742 743 Verification of purchased product 743 75 Production and service provision 75
DOCUMENT NUMBER 99-9999 PAGE 43 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
751 Control of production and service provision
751
752 Validation of processes for production and service provision
46 623 752
753 Identification and traceability 46 753 83
754 Customer property 754 755 Preservation of product 755 76 Control of monitoring and measuring devices 46 721 76 83
8 Measurement analysis and improvement 8 81 General 542 71 81 82
82 Monitoring and measurement 82 821 Customer satisfaction 562 821 853
822 Internal audit 46 562 822 84 851
823 Monitoring and measurement of processes
46 823 84
824 Monitoring and measurement of product 46 824 83 84 83 Control of nonconforming product 83 84
84 Analysis of data 562 741 821 8223 823 824 83 84
85 Improvement 85 851 Continual improvement 531 54 56 8223 84 851
852
852 Corrective action 46 764 85
853 Preventive action 46 85
DOCUMENT NUMBER 99-9999 PAGE 44 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 103 ltBusiness Unitgt Quality ManualQuality Management System Documentation
Matrix The table below lists the sections by number and title of the ltBusiness Unitgt Quality Manual along with the applicable quality management system documentation associated with the quality manual (QM) sections
Sec QM Section Title Quality Management System Documentation
1 Purpose
2 Scope
3 Applicable Documents
4 General 41 Definitions 99-9999 ltBusiness Unitgt Quality Manual 42 ltBusiness Unitgt
Profile NA
43 Quality Management System Documentation
99-9999 ltBusiness Unitgt Quality Manual 99-9999 Departmental Document Control Policies and
Procedures 44 Quality Manual 99-9999 ltBusiness Unitgt Quality Manual
99-9999 Distribution of Controlled Documents 99-9999 DMIS ldquoltCompanygt Confidentialrdquo Requirements
45 Control of Documents
99-9999 Document Management Information Services Governing Spec for 99-XXXX SECC Documents
99-9999 Document Management Information Services Policies and Procedures for ltBusiness Unitgt Series Specifications
99-9999 Departmental Document Control Policies and Procedures
99-9999 Distribution of Controlled Documents 99-9999 DMIS ldquoltCompanygt Confidentialrdquo Requirements
46 Control of Quality Records
99-9999 Virtual Factory Quality Records Retention PoliciesProcedures
5 Management Responsibility 51 Management
Commitment 99-9999 Departmental Document Control Policies and
Procedures 52 Customer Focus 53 Quality Policy 99-9999 ltBusiness Unitgt Quality Manual 54 Planning
DOCUMENT NUMBER 99-9999 PAGE 45 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
55 Responsibility Authority and Communication
99-9999 ltBusiness Unitgt Quality Manual
56 Management Review 99-9999 ltBusiness Unitgt Management Review Policy and Procedure
6 Resource Management 61 Assignment of
Personnel
62 Competence Awareness and Training
99-9999 Training Guidelines and Procedures for ltBusiness Unitgt
New Hire Orientation Documentation 63 Infrastructure 64 Work Environment ltBusiness Unitgt Manufacturing Safety Handbook
Office Safety Handbook
7 Product Realization 71 Planning of Product
Realization
72 Customer-Related Processes
99-9999 Change Management Specification Plan It Manual
73 Design and Development
99-9999 AssemblyTest CCB Policies and Procedures 99-9999 Change Management Specification 99-9999 DPD Department Operations Process 99-9999 Software Development Process 99-9999 Product Design Integration Process 99-9999 Enabling Design Process 99-9999 Technology Design Integration Process 99-9999 Design Validation Process 99-9999 Product Package Design Requirements Document
(PDRD) Process Applicable design rules Applicable library standards
74 Purchasing ltBusiness Unitgt Materials Desktop Procedures
DOCUMENT NUMBER 99-9999 PAGE 46 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
75 Production Provision 99-9999 Procurement specification for (Commodity) Materials 99-9999 ltBusiness Unitgt ESD Requirements 99-9999 AssemblyTest CCB Policies and Procedures 99-9999 Traceability and Bottomside Marking Requirements 99-9999 Standard Lot Numbering Specification 99-9999 Virtual Factory Quality Records Retention
PoliciesProcedures 99-9999 Chandler AZ Site Environmental Controls
Specification 99-9999 Unit Integrity Reject Management Specification 99-9999 C4OLGA Traceability Requirements 99-9999 WorkStream Policies and Procedures for C4 OLGA and
FC-PGA 99-9999 C4FC-PGA Class 10000 Cleanroom Protocol Guideline 99-9999 C4FC-PGA Class 100000 Cleanroom Protocol
Guideline 99-9999 OLGA1 OLGA2 INT2 FC-PGA VF and MCM On-
HoldOff-Hold System Procedure 99-9999 Pack Procedure Applicable process operating and other specifications AzLO Desktop Operating Procedures Handling and storage procedures documented in individual specifications Online Summary of Electrical Test (OSET) Product build kits
76 Control of Monitoring and Measuring Devices
99-9999 Arizona Standards Lab Calibration Procedures 99-9999 Measuring Equipment and Calibration Policy 99-9999 Virtual Factory AssemblyTest Manufacturing
Preventive Maintenance and Calibration Spec Individual manufacturing equipment specifications
8 Measurement Analysis and Improvement 81 Planning Monitoring
Measurement and Improvement Activities
DOCUMENT NUMBER 99-9999 PAGE 47 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
82 Monitoring and Measurement
99-9999 Procurement specification for (Commodity) Materials 99-9999 ATMO Spec Template for 08 Series Specs 99-9999 AT Internal Audit Policies amp Procedures for Virtual
Factories 99-9999 AT Self Audit Policies amp Procedures for Virtual
Factories 99-9999 ltBusiness UnitgtATM Quality Audit Corrective Action
Tracking Procedure using Speed 99-9999 FC-PGAINT2 and OLGA VF Inspection Trouble Report
(ITR) Procedures 99-9999 C4 amp FC-PGA VF Material and Disposition Review
Board Procedure 99-9999 Final Visual Inspection Procedure 99-9999 FC-PGAINT2 and OLGA Virtual Factory Final QA
Minimum Lot Acceptance Inspections Requirements and Procedure
99-9999 Quality System Auditing Policy 83 Control of
Nonconforming Product
99-9999 Material and Disposition Review Board procedure 99-9999 Unit IntegrityReject Management Specification 99-9999 OLGA1 and FC-PGA VF Process Trouble Report System 99-9999 Yield Issue Procedures and Guidelines 99-9999 OLGA1 OLGA2 INT2 FC-PGA VF and MCM On-
HoldOff-Hold System Procedure 99-9999 C4 amp FCPGA VF Material and Disposition Review
Board Procedure 84 Analysis of Data 85 Improvement 99-9999 AssemblyTest CCB Policies and Procedures
99-9999 AT Internal Audit Policies amp Procedures for Virtual Factories
99-9999 Excursion (DRBMRBITRPTR) NotificationDocumentation in SPEED ndash Policies and Procedures
99-9999 C4 amp FC-PGA VF Material and Disposition Review Board Procedure
Departmentally controlled procedures for yield management Departmentally controlled procedures for FACRs
DOCUMENT NUMBER 99-9999 PAGE 48 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 104 Abbreviations
ADC Arizona Distribution Center
AR Action Request
ltBusiness Unitgt
ltBusiness Unitgt
ATPO Assembly Test Process Orders
BKM Best known method (work instruction)
BOM Bill of materials
BPS Basic product specifications
CAT Chandler Assembly Test
CCB Change Control Board
CPU Central Processing Unit
CQIR Customer Quality Incident Report
DMIS Document Management Information Services
DRB Disposition Review Board
EACI External Administrative Customers Issue
EHS Environmental Health and Safety
ERSA Employee Relations Self-Assessment
FACR Functional Analysis Correlation Request
FPO Finish Process Order
HVM High-Volume Manufacturing
ITR Inspection Trouble Report (also known as Internal Trouble Report)
ISO International Organization for Standardization
LDC Local desktop control (work instruction)
MampTE Measurement and Test Equipment
MBP Management by Planning
MRB Material Review Board
MTS Module Target Specifications
MUM Monthly Update Meeting
OSET Online Summary of Electrical Test
PCCB Process Change Control Board
DOCUMENT NUMBER 99-9999 PAGE 49 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
PDRD Package Design Requirements Document
POR Plan of Record
PRD Product Requirements Document
PTR Process Trouble Report
PPV PC Platform Validation
QampR Quality and Reliability
RFC Response Flow Checklist
SLI Substrate Lot Identifier
SMS Site Materials and Services
SPC Statistical process control
SPEED System Product Engineering ECO Database
SSP Supplier Support Program
STC Simultaneous Technical Certification
TAP Technology Architecture Plan
TCCB Test Change Control Board
TEI Temporary Engineering Instruction
TMG Technology Manufacturing Group
TPS Technology Performance Specification
TTS Technology Target Specification
VDA Vendor Design Approval
VF Virtual factory
DOCUMENT NUMBER 99-9999 PAGE 24 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
72 Customer-Related Processes 721 Determination of requirements related to deliverables
ltBusiness Unitgt does not identify requirements initiated by external customers rather a corporate organization determines them in accordance with documented procedures The procedures ensure that the following items are determined
bull Requirements specified by the customer including requirements for delivery If customer requirements differ from standard ltCompanygt products a corporate mediator resolves the differences
bull Requirements and technologies not stated by the customer but necessary for specified use or application
bull Statutory and regulatory requirements related to the product bull Any additional requirements determined by corporate
These requirements are communicated to ltCompanygt divisions fabrication sites and subsequently ltBusiness Unitgt
Requirements may also be initiated by internal customers who want to have ltBusiness Unitgtrsquos processes applied to their design concepts Design concepts are systematically analyzed to identify customer requirements
722 Review of requirements related to deliverables ltBusiness Unitgt reviews requirements related to deliverables prior to the commitment to supply deliverables to customers The review process ensures that
bull Product and technology requirements are understood bull Requirements differing from those previously expressed are resolved bull Requirements are confirmed before acceptance bull ltBusiness Unitgt can meet the defined requirements
Review results and action items are maintained
Requirements for deliverables are defined in terms of frequency power die size device speed volumes delivery dates and other factors They are communicated to responsible departments and functional work groups within ltBusiness Unitgt using various methods including
bull Technology Target Specifications bull Module Target Specifications (MTSs) bull Design rules bull Technology Performance Specifications (TPSs) bull Equipment specifications bull Material specifications
DOCUMENT NUMBER 99-9999 PAGE 25 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
bull Package Design Requirements Documents (PDRDs) bull Bills of Materials (BOMs) bull Plan It bull Meeting minutes bull Scientific record books
When requirements for deliverables change ltBusiness Unitgt ensures that the relevant documents are amended and that relevant personnel are made aware of the changes
723 Customer communication ltBusiness Unitgt has implemented effective processes for communicating with its customers These customers may be other ltCompanygt organizations Communications include but are not limited to the following
bull Product information bull Inquiries bull Order handling bull Customer feedback
73 Design and Development 731 Design and development planning
ltBusiness Unitgt plans and controls design and development of its products Planning activities determine
bull Design and development stages bull Review verification and validation that are appropriate to each design and
development stage bull Responsibilities and authorities for design and development
ltBusiness Unitgt manages interfaces between different groups involved in design and development to ensure effective communication Planning output is updated as the design and development progresses
732 Design and development inputs ltBusiness Unitgt ensures that inputs relating to requirements for deliverables are determined and records maintained Inputs may include
bull Functional and performance requirements bull Applicable statutory and regulatory requirements bull Where applicable information derived from previous similar designs bull Other requirements essential for design and development
Qualified personnel review the requirements for adequacy and completeness and resolve any issues
DOCUMENT NUMBER 99-9999 PAGE 26 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
733 Design and development outputs ltBusiness Unitgt ensures that the outputs of design and development are in a format suitable to manufacturing and capable of verification against design and development input These outputs generally consist of
bull PDRDs bull Design rules bull iTech files bull Design library bull Vendor Design Approval (VDA) bull SPEED BOM specification bull Netlistpin map
The outputs of design and development (baseline) are approved prior to release to ensure that they
bull Meet input requirements for design and development bull Provide appropriate information for purchasing and production operations bull Contain or reference product acceptance criteria bull Specify the characteristics of the product that are essential for its safe and
proper use
734 Design and development review At suitable stages individuals involved with product design and development meet to
bull Evaluate the ability of the results of design and development to fulfill requirements
bull Identify any problems and propose necessary actions
Review results and action items are maintained
735 Design and development verification Design and development verification is the process by which individuals involved with design and development demonstrate that outputs have satisfied the design and development input requirements Verification provides a preliminary assessment of the packagersquos manufacturability
ltBusiness Unitgt has documented procedures that establish the points at which verification activities are performed Verification records and action items are maintained
736 Design and development validation Design and development validation is the process by which individuals involved with product design and development demonstrate that the resulting product is capable of fulfilling the requirements for the specified use or application
DOCUMENT NUMBER 99-9999 PAGE 27 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ltBusiness Unitgt has documented procedures that establish when in the design and development process validation is performed Validation records and action items are maintained
737 Control of design and development changes Authorized ltBusiness Unitgt personnel identify document review and approve all design and development changes before implementation Records of the results of the change review and action items are maintained
74 Purchasing Purchases and services that impact the quality of products delivered to ltBusiness Unitgt customers are strictly controlled The type and extent of control applied to the supplier and the purchased product are dependent on the effect of the purchased product on subsequent product realization or the final product Controls are exercised by departments inside and outside ltBusiness Unitgt depending on the purchased product or service
741 Purchasing process ltBusiness Unitgt controls its purchasing processes to ensure that direct and indirect materials
bull Conform to requirements bull Reach manufacturing without interruption bull Are procured from approved suppliers
The responsible commodity management team evaluates and selects suppliers on the basis of their ability to meet ltBusiness Unitgtrsquos requirements including as applicable having a quality management system and meeting any stated product- or service-specific quality assurance requirements
The responsible commodity team performs subsequent reevaluations at prescribed intervals using methods including but not limited to those in the following list
bull A formal assessment process of the supplierrsquos capability to supply products andor services
bull Analysis of data in relation to key parameters for example delivery performance and material rejects
bull Feedback received bull Evaluation at the time of subcontract renewal
Evaluation records and action items arising from the evaluation are maintained
DOCUMENT NUMBER 99-9999 PAGE 28 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
742 Purchasing information ltBusiness Unitgt ensures that its purchasing documents are approved prior to submitting them to the supplier During the approval process information relating to the particular purchase is checked for accuracy and adequacy of the specified requirements Purchasing information may include
bull Drawings bull Specifications bull References to part numbers and descriptions bull Requirements for approval of product procedures processes and equipment bull Requirements for qualification of personnel bull Verification arrangements at the supplierrsquos premises and method of product
release bull Supplier quality management system requirements
ltBusiness Unitgt maintains records of all its purchasing documents
743 Verification of purchased product ltBusiness Unitgt has established and implemented inspection and other activities necessary for ensuring that purchased product meets specified purchase requirements
When the applicable contract with the supplier allows ltBusiness Unitgtrsquos representatives may audit the supplierrsquos premises Also when specified under contract and allowable under the contract with ltBusiness Unitgtrsquos suppliers ltBusiness Unitgtrsquos customers or their representatives will be afforded the opportunity to visit the supplierrsquos premises to perform verification
75 Production Provision 751 Control of production operations
ltBusiness Unitgt plans and carries out production operations under controlled conditions Controlled conditions include as applicable
bull Availability of information that describes the characteristics of the product bull Availability of work instructions at points of use bull Use of suitable equipment bull Availability and use of measuring and monitoring devices bull Implementation of monitoring and measurement activities bull Implementation of release delivery and any applicable post-delivery activities
7511 Control of processes and equipment The processes and equipment used to produce new package technology are initially qualified under controlled conditions Platform managers define the transfer requirements for high-volume manufacturing
DOCUMENT NUMBER 99-9999 PAGE 29 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
The methods used to qualify equipment purchased to support increasing product demand are described in procurement specifications andor contracts Additional equipment characterization requirements are defined in Change Control Board (CCB) documents
7512 Process sequence and recipes The procedures and recipes for each process step are documented in controlled documents which typically include the following
bull Individual process operating specifications bull Bills of materials (BOMs) bull Basic product specifications (BPSs) bull Special customer specifications (S-specs) bull Online Summary of Electrical Test (OSET)
The correct production sequences are controlled and planned using WorkStream Information contained in WorkStream includes the product routes operation numbers processing data and other information necessary to support the manufacturing process The progress of a product or group of products through a production route is controlled and monitored in WorkStream WorkStream is accessible using computer terminals located throughout the factory
7513 Process change controlprocess improvement Changes to continually improve qualified processes testing equipment or indirect and direct materials are documented and controlled by the appropriate CCB To maintain the integrity of the process ltBusiness Unitgt verifies the resulting output to ensure that the instituted change has the desired effect
7514 Statistical process control Where appropriate statistical process control (SPC) is used on key process parameters and quality characteristics Response flow checklists (RFCs) to correct out-of-control conditions are used where appropriate The details of the SPC system and other monitors are documented in individual process specifications
752 Validation of processes for production Validation of processes for production demonstrates the ability of processes to achieve planned results At appropriate intervals in the realization process ltBusiness Unitgt validates processes where
bull Subsequent monitoring or measurement cannot verify the resulting output bull Deficiencies in the product may become apparent only after the product is in
use
DOCUMENT NUMBER 99-9999 PAGE 30 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ltBusiness Unitgt validation arrangements of these processes include as applicable
bull Defined criteria for review and approval of the processes bull Approval of equipment and qualification of personnel bull Use of specific methods and procedures bull Records requirements bull Revalidation
753 Identification and traceability ltBusiness Unitgt identifies where appropriate the product by suitable means throughout product realization and it identifies the product status with respect to monitoring and measurement requirements as described below
7531 Identification and traceability control ltBusiness Unitgt maintains product identification and traceability throughout product realization using a combination of the following methods
bull Physical segregation bull Fab lot number bull Lot travelers (Assembly Test Process Orders [ATPOs] or Finish Process
Orders [FPOs]) bull WorkStream routes bull Product package marking bull Substrate Lot Identifiers (SLIs)
The automated shop floor control system WorkStream controls product routing and traceability WorkStream routes are programmed to prevent product from being moved to a future operation until all processing and data collection at the current operation are complete This control process applies to production lots nonstandard flow products which are processed using specialized routes and die sales which are normal product processed through a partial assembly route in accordance with customer request WorkStream can be used to trace lots currently in the factory to a specific location or operation in the factory Records pertaining to lot processing (ATPOFPO) are retained
Production lots are physically segregated from each other through the use of approved carts A lot is carried on a designated cart (or carts) and the cart carries only one lot to maintain traceability and lot integrity
7532 Monitoring and measurement status Lot travelers (ATPOs and FPOs) and WorkStream are used to indicate the status of product within the overall process flow Manufacturing personnel record the measurement and monitoring status of each lot on the appropriate traveler and enter the data into WorkStream
DOCUMENT NUMBER 99-9999 PAGE 31 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Product that has been inspected and has passed the defined quality criteria is moved to the next operation Rejected product is physically separated from acceptable product whenever possible If physical separation is not yet possible the rejected product is clearly identified as reject product and disposed of according to the governing procedure Product that has been placed on hold for production-related problems is identified as ldquoon holdrdquo and cannot be processed further until its disposition is determined
754 Customer property ltBusiness Unitgt identifies verifies and protects property and other assets owned by customers and other interested parties while the property is under its control Such property may be provided for use or incorporation into an ltBusiness Unitgt deliverable
Property that is lost damaged or does not meet specification is reported to the customer and records are maintained
755 Preservation of product ltBusiness Unitgt has processes that preserve conformity of product and constituent product parts during internal processing and delivery to the intended destination ltBusiness Unitgt personnel are responsible for handling product inside the factory and for delivery to the Arizona Distribution Center (ADC) ADC is responsible for packaging and handling of finished product
Southwest Regional Site Materials and Services monitors direct materials from point of receipt through storage until it is issued to ltBusiness Unitgt manufacturing Supplier packaging is maintained as long as possible to ensure proper handling and storage Perishable material is coded with expiration dates Indirect materials are coded with part numbers and revision levels to ensure that correct revision level materials are being used in manufacturing
ltBusiness Unitgt product is assembled under appropriate environmental control to prevent contamination deterioration and damage from electrostatic discharge Use of automated process equipment and associated carriers minimizes the potential for damage due to material handling
ltBusiness Unitgt packaging and shipping standards conform to corporate drawing specifications Packaging supplies are procured through corporate-contracted suppliers
76 Control of Monitoring and Measuring Devices 761 Introduction
ltBusiness Unitgtrsquos processes ensure that monitoring and measurement activities are carried out in a manner that is consistent with monitoring and measurement requirements
ltBusiness Unitgt controls calibrates and maintains monitoring and measuring devices needed to provide evidence of conformity of product to determined
DOCUMENT NUMBER 99-9999 PAGE 32 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
requirements Manufacturing and support organizations deliver to the Site Calibration Standards Lab measuring equipment that either needs adjustment or is due for calibration on or before the calibration due date Every organization that comes into contact with measuring equipment has procedures to protect the equipment from damage and deterioration during handling maintenance and storage
Monitoring and measuring devices subject to calibration include but are not limited to
bull Measurement and test equipment (MampTE) bull Analytical in-process inspection equipment bull Final test equipment bull Computer software used in the monitoring and measurement of specified
requirements
ltBusiness Unitgt preventive maintenance and calibration procedures also apply to monitoring and measuring devices used by suppliers in the Supplier Support Program (SSP) and by other contractors who actively support the factory
762 Calibration safeguards identification status and records ltBusiness Unitgt safeguards measuring equipment from adjustments that would invalidate measurement results Measuring equipment subject to calibration control is uniquely identified Calibration frequency is documented and controlled by the Calibration Scheduling System or other appropriate system Records and results of calibration and maintenance performed on each piece of equipment are maintained as specified by the supporting group and factory requirements Calibration status appears on a sticker or label affixed to the equipment or in a readily accessible database or record
763 Calibration methods When performing calibration qualified ltBusiness Unitgt personnel use procedures that identify the measurements to be made the accuracies required and the calibration settings The measuring equipment used is capable of the precision and accuracy requirements and the uncertainty of each measurement within specified limits
Measuring equipment is calibrated or verified at specified intervals or prior to use as applicable against measurement standards traceable to international or national measurement standards Where no such standards exist the basis used for calibration or verification is recorded
764 Corrective action ltBusiness Unitgt initiates appropriate action if measuring equipment is found to be out of tolerance or in an overdue condition Appropriate action may include but is not limited to frequency validity and product risk reviews as described below Records of the results of action taken are maintained and reviewed
DOCUMENT NUMBER 99-9999 PAGE 33 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
7641 Out-of-tolerance equipment for userowner and calibrating departments When measuring equipment is found in an out-of-tolerance condition the using department is notified The notification includes but is not be limited to all associated measurement data Departments notified of an out-of-tolerance device evaluate the impact and possible acceptance of nonconforming product or services by performing a Disposition Review Board (DRB) The Quality Systems Engineer generates the DRB in SPEED
Important No DRB is required if an out-of-tolerance condition occurs during initial (first) equipment calibration performed by the Site Calibration Standards Lab
7642 Overdue equipment for userowner and calibrating departments When measuring equipment is found in an overdue condition the using department is notified The notification includes but is not limited to all associated scheduling data Departments notified of an overdue device evaluate the impact by performing a Process Trouble Report (PTR) The Quality Systems Engineer generates the PTR in SPEED
8 Measurement Analysis and Improvement 81 Planning Monitoring Measurement and Improvement Activities
ltBusiness Unitgt plans and implements the monitoring measurement analysis and improvement processes needed to
bull Demonstrate conformity of processes and product bull Ensure conformity of the quality management system bull Continually improve the effectiveness of the quality management system
ltBusiness Unitgt establishes the applicable methods including statistical techniques and the specific equipment used for measuring processes and products
DOCUMENT NUMBER 99-9999 PAGE 34 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
82 Monitoring and Measurement 821 Customer satisfaction
ltBusiness Unitgt gathers analyzes and monitors information relating to customer perception of ltBusiness Unitgtrsquos performance ltBusiness Unitgt uses the sources of customer satisfaction information to determine if the organization is meeting the needs and expectations of ltBusiness Unitgtrsquos customers Results are reported to the ltBusiness Unitgt management staff as part of the management review process and records and action items are maintained
822 Internal and external audits ltBusiness Unitgt conducts internal audits at planned intervals in all areas of the organization where the quality of deliverables to the customer is affected ltBusiness Unitgt also facilitates second-party audits from Corporate Quality Assessment and third-party audits from the Registering Authority These audits
bull Verify compliance of the quality management system to product realization plans the requirements of ISO 90012000 and internal specifications as appropriate and the quality management system requirements established by ltBusiness Unitgt
bull Determine whether the quality management system has been effectively implemented and maintained
bull Help drive continual improvement throughout ltBusiness Unitgt
8221 Quality audit implementation Quality system audits are the defined responsibility of the Quality Systems Department Audits are
bull Carried out annually or as needed in line with documented procedures and responsibilities Audit frequency is based on business needs andor maturity system
bull Performed in a manner that ensures objectivity and impartiality of the audit process Auditors do not audit their own work
bull Defined planned and scheduled on the basis of the status and importance of the activities and areas to be audited as well as on the results of previous audits
In addition to internal audits the manufacturing floor performs self-audits annually or as needed
8222 Audit results follow-up and records The results of audits are formally recorded along with timely correctivepreventive action and the time frame agreed on by personnel having responsibility in the areas audited The effectiveness of the correctiveprevention action is reviewed as needed with personnel independent from the audited areas either during a subsequently scheduled audit or randomly
DOCUMENT NUMBER 99-9999 PAGE 35 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
The status and effectiveness of corrective and preventive actions as well as audit results and trends are assessed and reviewed as part of the management review process
8223 Continual improvement Audit and assessment results are analyzed to identify root causes of problems Organization-wide issues are identified and presented to management The approach ensures the continual improvement of the quality management system while it mitigates the recurrence of problems and nonconformities
823 Monitoring and measurement of processes At pertinent stages of the realization process ltBusiness Unitgt monitors and where applicable measures the performance of its processes Records and action items are maintained
Measures of process performance that may be incorporated into various realization processes include the following indicators
bull Capability bull Cost allocation and reduction bull Cycle time or throughput bull Measurable aspects of dependability bull Yield bull Effectiveness and efficiency of people bull Reaction time bull Utilization of technologies bull Waste reduction
824 Monitoring and measurement of deliverables
At pertinent stages of the realization process ltBusiness Unitgt monitors and where applicable measures product characteristics Verification (inspection) records and the test history of each production lot are maintained in WorkStream Records are also maintained as specified by the relevant documentation including the name of the person authorizing release of the deliverable
83 Control of Nonconforming Product ltBusiness Unitgt ensures that nonconforming product is identified and controlled to prevent its unintended use or delivery Nonconforming data are collected and analyzed and records and action items are maintained
831 Disposition Review Board A DRB is convened to confirm that questionable product is normal or indistinguishable from normal and to determine the disposition of such product A
DOCUMENT NUMBER 99-9999 PAGE 36 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
DRB is required when routine dispositioning procedures do not specify the appropriate disposition
832 Material Review Board A Material Review Board (MRB) is convened to evaluate the shipment of nonconforming product Nonconforming product is shipped only with the consent of a Quality and Reliability (QampR) engineer the customer andor Product Division
84 Analysis of Data ltBusiness Unitgt identifies collects and analyzes appropriate data to
bull Demonstrate the effectiveness of the quality management system bull Evaluate improvement and performance opportunities
85 Improvement 851 Continual improvement
ltBusiness Unitgt plans and manages the processes necessary for the continual improvement of its quality management system
852 Corrective and preventive actions ltBusiness Unitgt documents and follows processes that review nonconforming product and evaluates the need for correction and preventive actions The results of corrective and preventive actions taken are recorded and reviewed
Examples of ltBusiness Unitgt processes that may initiate corrective and preventive actions are
bull Management review of quality systems bull Internal and external audits and self-audits bull Incoming material quality control inspections bull Dispositioning of nonconforming product including DRBs and MRBs bull Yield review and low-yield analysis bull Customer feedback including Functional Analysis Correlation Requests
(FACRs) bull External Administrative Customers Issues (EACIs) bull Customer Quality Incident Report (CQIR)
853 Customer feedback system ltBusiness Unitgt sometimes receives feedback from ltCompanygtrsquos customers (through the ltCompanygt Quality Support Center) in the form of FACRs and EACIs ltCompanygtrsquos Customer Quality Engineers may raise awareness of certain high-impact issues by generating a CQIR
DOCUMENT NUMBER 99-9999 PAGE 37 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
854 Corrective action tracking The coordinatorowner for each process that is part of the formal corrective-preventive action system is responsible for tracking corrective and preventive actions
855 Correctivepreventive action implementation Implementation of corrective and preventive actions is prioritized as necessary based on factory requirements and customer expectations Corrective and preventive actions that require process changes are reviewed and approved for implementation by the appropriate Process Change Control Board (PCCB) The results of actions taken are recorded
856 Correctivepreventive action escalation Any issues identified within the formal correctivepreventive action system that require escalation due to priority risk or resourcing may be escalated using any of the following people or systems
bull Platform manager bull Department manager bull Manufacturing shift manager bull Quality and Reliability Manager bull ISO Management Representative bull Management review process bull Other communication forums as appropriate
9 Revision History
Rev Date Description Initiator
08 101298 Renew spec without content changes ltNamegt
09 2599 Complete rewrite reformat to comply with governing spec 7-section formatting
ltNamegt
10 4299 CN ndash To comply with ISO audit finding in development of a more robust and closed loop system for dealing with out-of-tolerance and overdue measurement and test equipment that require calibration from the site(s) Standard Calibration Lab
ltNamegt
11 52699 CN ndash Clarify when a DRB should not occur ltNamegt
12 021400 CN ndash Rewrite ltNamegt
13 101300 Complete rewrite using new template to comply with ISO 90012000
ltNamegt
DOCUMENT NUMBER 99-9999 PAGE 38 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 101 Key Organizational Responsibilities
The responsibility authority and interrelationship of all personnel who manage perform and verify work are defined in organizational charts by procedures within the various organizations focus areas and functional work groups and in the following matrix
Important
bull Refer to 553 for a description of the responsibilities assigned to the ltBusiness Unitgt Director and the ltBusiness Unitgt ISO Management Representative
bull Organizations and focus areas in rows bordered by dashed lines are outside ltBusiness Unitgt but provide specified support functions
Organization Focus Areas
Roadmap and Business Process Management (RBPM)
bull Product and Technology Integration bull CPU Packaging and Enabling Roadmaps bull Technology Assessments and Communications bull Package Technology Management and Capability Roadmaps
Design Process Development (DPD)
bull Design Tool Development bull ThermalMechanical Tools and Analysis bull Electrical Modeling and Analysis bull Mechanical Design and Integration bull Package Design and Integration bull Design Processes
Platform Materials and Enabling Development (PMED)
bull Platform Integration bull Materials bull Enabling bull Substrate Assembly Subcontractors
Module Engineering bull Process Engineering bull Process Change Control Board
DOCUMENT NUMBER 99-9999 PAGE 39 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Organization Focus Areas
Automation bull Equipment Integration bull Engineering Analysis bull Shop Floor Control bull Infrastructure bull Planning and Logistics Group (PLG) bull Test Automation bull Change Requests bull Change Control Board bull MDT bull Operations
Factory Operations bull Manufacturing bull Manufacturing Systems bull Industrial Engineering bull Build Logistics
Organizational Effectiveness Programs
bull Organizational Development bull Salaried Non-ExemptExemptFirst Line Management (FLM)
Development bull Mentoring bull Embedded Staffing and Sourcing bull Statistical Applications bull Factory Support bull Peer Training Systems bull Business Practices bull Safety bull Employee Relations Self-Assessment (ERSA) bull Quality Systems Audit bull Document Management Information Services bull Learning Technologies Integration and Validation
Quality and Reliability (QampR)
bull Platform and Enabling Quality and Reliability Engineering (QRE)
bull Materials Analysis bull Failure Analysis bull Fault Isolation bull Product QRE bull Customer and Sustaining Engineering
Quality and Reliability Engineering Support
bull Product reliability stress bull Preventive maintenance and calibration of equipment and
tools
DOCUMENT NUMBER 99-9999 PAGE 40 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Organization Focus Areas
Product Engineering
bull Product sample and early revenue requirements management bull Primary interface to Product Division bull Division to Virtual Factory coordination bull Product silicon test software (Test Change Control Board
Component test Burn-in PC Platform Validation) Southwest Regional Site Materials and Services (SMS)
bull Process support facilities bull Facilities support equipment bull Preventive and corrective maintenance of facilities support
and monitoring equipment
DOCUMENT NUMBER 99-9999 PAGE 41 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 102 ISO 90012000ltBusiness Unitgt Quality Manual Matrix
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
12 Application 421 551 7
4 Quality management system 1 41 General requirements 1 42 Documentation requirements 43 421 General 43 422 Quality manual 43 44
423 Control of documents 432 44 45 46
424 Control of quality records 3 433 444 45 46 563 61 624 711 722 734 735 736 737 741 742 752 762 764 82 852 855
5 Management responsibility 5 51 Management commitment 51 553 56 6 101
52 Customer focus 52 72
53 Quality policy 53 552 561
54 Planning 54 541 Quality objectives 541 542
542 Quality management system planning 46 542 6 71 731 81 851
55 Responsibility authority and communication 55 551 Responsibility and authority 531 541 551 552 553 56
101 552 Management representative 553 553 Internal communication 533 553 62 101 56 Management review 56 561 General 443 542 561 562 Review input 562 821 8222 852 856
lowastlowastlowastlowast Boldface = Strong relationship between the ltBusiness Unitgt Quality Manual and the ISO 90012000 clause
DOCUMENT NUMBER 99-9999 PAGE 42 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
563 Review output 563 46
6 Resource management 6 61 Provision of resources 51 6 62 Human resources 61 62
621 General 51 61 62
622 Competence awareness and training 46 62
63 Infrastructure 63 64 Work environment 64 7 Product realization 7 71 Planning of product realization 542 46 6 71 722 733 735
736 81
72 Customer-related processes 72 721 Determination of requirements related to
the product
52 721
722 Review of requirements related to the product
46 722
723 Customer communication 723 853
73 Design and development 73 731 Design and development planning 542 731 732 Design and development inputs 46 732 733 Design and development outputs 733 75
734 Design and development review 46 734
735 Design and development verification 46 735 736 Design and development validation 46 736 737 Control of design and development
changes
46 737
74 Purchasing 74 741 Purchasing process 46 741 84
742 Purchasing information 46 742 743 Verification of purchased product 743 75 Production and service provision 75
DOCUMENT NUMBER 99-9999 PAGE 43 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
751 Control of production and service provision
751
752 Validation of processes for production and service provision
46 623 752
753 Identification and traceability 46 753 83
754 Customer property 754 755 Preservation of product 755 76 Control of monitoring and measuring devices 46 721 76 83
8 Measurement analysis and improvement 8 81 General 542 71 81 82
82 Monitoring and measurement 82 821 Customer satisfaction 562 821 853
822 Internal audit 46 562 822 84 851
823 Monitoring and measurement of processes
46 823 84
824 Monitoring and measurement of product 46 824 83 84 83 Control of nonconforming product 83 84
84 Analysis of data 562 741 821 8223 823 824 83 84
85 Improvement 85 851 Continual improvement 531 54 56 8223 84 851
852
852 Corrective action 46 764 85
853 Preventive action 46 85
DOCUMENT NUMBER 99-9999 PAGE 44 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 103 ltBusiness Unitgt Quality ManualQuality Management System Documentation
Matrix The table below lists the sections by number and title of the ltBusiness Unitgt Quality Manual along with the applicable quality management system documentation associated with the quality manual (QM) sections
Sec QM Section Title Quality Management System Documentation
1 Purpose
2 Scope
3 Applicable Documents
4 General 41 Definitions 99-9999 ltBusiness Unitgt Quality Manual 42 ltBusiness Unitgt
Profile NA
43 Quality Management System Documentation
99-9999 ltBusiness Unitgt Quality Manual 99-9999 Departmental Document Control Policies and
Procedures 44 Quality Manual 99-9999 ltBusiness Unitgt Quality Manual
99-9999 Distribution of Controlled Documents 99-9999 DMIS ldquoltCompanygt Confidentialrdquo Requirements
45 Control of Documents
99-9999 Document Management Information Services Governing Spec for 99-XXXX SECC Documents
99-9999 Document Management Information Services Policies and Procedures for ltBusiness Unitgt Series Specifications
99-9999 Departmental Document Control Policies and Procedures
99-9999 Distribution of Controlled Documents 99-9999 DMIS ldquoltCompanygt Confidentialrdquo Requirements
46 Control of Quality Records
99-9999 Virtual Factory Quality Records Retention PoliciesProcedures
5 Management Responsibility 51 Management
Commitment 99-9999 Departmental Document Control Policies and
Procedures 52 Customer Focus 53 Quality Policy 99-9999 ltBusiness Unitgt Quality Manual 54 Planning
DOCUMENT NUMBER 99-9999 PAGE 45 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
55 Responsibility Authority and Communication
99-9999 ltBusiness Unitgt Quality Manual
56 Management Review 99-9999 ltBusiness Unitgt Management Review Policy and Procedure
6 Resource Management 61 Assignment of
Personnel
62 Competence Awareness and Training
99-9999 Training Guidelines and Procedures for ltBusiness Unitgt
New Hire Orientation Documentation 63 Infrastructure 64 Work Environment ltBusiness Unitgt Manufacturing Safety Handbook
Office Safety Handbook
7 Product Realization 71 Planning of Product
Realization
72 Customer-Related Processes
99-9999 Change Management Specification Plan It Manual
73 Design and Development
99-9999 AssemblyTest CCB Policies and Procedures 99-9999 Change Management Specification 99-9999 DPD Department Operations Process 99-9999 Software Development Process 99-9999 Product Design Integration Process 99-9999 Enabling Design Process 99-9999 Technology Design Integration Process 99-9999 Design Validation Process 99-9999 Product Package Design Requirements Document
(PDRD) Process Applicable design rules Applicable library standards
74 Purchasing ltBusiness Unitgt Materials Desktop Procedures
DOCUMENT NUMBER 99-9999 PAGE 46 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
75 Production Provision 99-9999 Procurement specification for (Commodity) Materials 99-9999 ltBusiness Unitgt ESD Requirements 99-9999 AssemblyTest CCB Policies and Procedures 99-9999 Traceability and Bottomside Marking Requirements 99-9999 Standard Lot Numbering Specification 99-9999 Virtual Factory Quality Records Retention
PoliciesProcedures 99-9999 Chandler AZ Site Environmental Controls
Specification 99-9999 Unit Integrity Reject Management Specification 99-9999 C4OLGA Traceability Requirements 99-9999 WorkStream Policies and Procedures for C4 OLGA and
FC-PGA 99-9999 C4FC-PGA Class 10000 Cleanroom Protocol Guideline 99-9999 C4FC-PGA Class 100000 Cleanroom Protocol
Guideline 99-9999 OLGA1 OLGA2 INT2 FC-PGA VF and MCM On-
HoldOff-Hold System Procedure 99-9999 Pack Procedure Applicable process operating and other specifications AzLO Desktop Operating Procedures Handling and storage procedures documented in individual specifications Online Summary of Electrical Test (OSET) Product build kits
76 Control of Monitoring and Measuring Devices
99-9999 Arizona Standards Lab Calibration Procedures 99-9999 Measuring Equipment and Calibration Policy 99-9999 Virtual Factory AssemblyTest Manufacturing
Preventive Maintenance and Calibration Spec Individual manufacturing equipment specifications
8 Measurement Analysis and Improvement 81 Planning Monitoring
Measurement and Improvement Activities
DOCUMENT NUMBER 99-9999 PAGE 47 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
82 Monitoring and Measurement
99-9999 Procurement specification for (Commodity) Materials 99-9999 ATMO Spec Template for 08 Series Specs 99-9999 AT Internal Audit Policies amp Procedures for Virtual
Factories 99-9999 AT Self Audit Policies amp Procedures for Virtual
Factories 99-9999 ltBusiness UnitgtATM Quality Audit Corrective Action
Tracking Procedure using Speed 99-9999 FC-PGAINT2 and OLGA VF Inspection Trouble Report
(ITR) Procedures 99-9999 C4 amp FC-PGA VF Material and Disposition Review
Board Procedure 99-9999 Final Visual Inspection Procedure 99-9999 FC-PGAINT2 and OLGA Virtual Factory Final QA
Minimum Lot Acceptance Inspections Requirements and Procedure
99-9999 Quality System Auditing Policy 83 Control of
Nonconforming Product
99-9999 Material and Disposition Review Board procedure 99-9999 Unit IntegrityReject Management Specification 99-9999 OLGA1 and FC-PGA VF Process Trouble Report System 99-9999 Yield Issue Procedures and Guidelines 99-9999 OLGA1 OLGA2 INT2 FC-PGA VF and MCM On-
HoldOff-Hold System Procedure 99-9999 C4 amp FCPGA VF Material and Disposition Review
Board Procedure 84 Analysis of Data 85 Improvement 99-9999 AssemblyTest CCB Policies and Procedures
99-9999 AT Internal Audit Policies amp Procedures for Virtual Factories
99-9999 Excursion (DRBMRBITRPTR) NotificationDocumentation in SPEED ndash Policies and Procedures
99-9999 C4 amp FC-PGA VF Material and Disposition Review Board Procedure
Departmentally controlled procedures for yield management Departmentally controlled procedures for FACRs
DOCUMENT NUMBER 99-9999 PAGE 48 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 104 Abbreviations
ADC Arizona Distribution Center
AR Action Request
ltBusiness Unitgt
ltBusiness Unitgt
ATPO Assembly Test Process Orders
BKM Best known method (work instruction)
BOM Bill of materials
BPS Basic product specifications
CAT Chandler Assembly Test
CCB Change Control Board
CPU Central Processing Unit
CQIR Customer Quality Incident Report
DMIS Document Management Information Services
DRB Disposition Review Board
EACI External Administrative Customers Issue
EHS Environmental Health and Safety
ERSA Employee Relations Self-Assessment
FACR Functional Analysis Correlation Request
FPO Finish Process Order
HVM High-Volume Manufacturing
ITR Inspection Trouble Report (also known as Internal Trouble Report)
ISO International Organization for Standardization
LDC Local desktop control (work instruction)
MampTE Measurement and Test Equipment
MBP Management by Planning
MRB Material Review Board
MTS Module Target Specifications
MUM Monthly Update Meeting
OSET Online Summary of Electrical Test
PCCB Process Change Control Board
DOCUMENT NUMBER 99-9999 PAGE 49 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
PDRD Package Design Requirements Document
POR Plan of Record
PRD Product Requirements Document
PTR Process Trouble Report
PPV PC Platform Validation
QampR Quality and Reliability
RFC Response Flow Checklist
SLI Substrate Lot Identifier
SMS Site Materials and Services
SPC Statistical process control
SPEED System Product Engineering ECO Database
SSP Supplier Support Program
STC Simultaneous Technical Certification
TAP Technology Architecture Plan
TCCB Test Change Control Board
TEI Temporary Engineering Instruction
TMG Technology Manufacturing Group
TPS Technology Performance Specification
TTS Technology Target Specification
VDA Vendor Design Approval
VF Virtual factory
DOCUMENT NUMBER 99-9999 PAGE 25 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
bull Package Design Requirements Documents (PDRDs) bull Bills of Materials (BOMs) bull Plan It bull Meeting minutes bull Scientific record books
When requirements for deliverables change ltBusiness Unitgt ensures that the relevant documents are amended and that relevant personnel are made aware of the changes
723 Customer communication ltBusiness Unitgt has implemented effective processes for communicating with its customers These customers may be other ltCompanygt organizations Communications include but are not limited to the following
bull Product information bull Inquiries bull Order handling bull Customer feedback
73 Design and Development 731 Design and development planning
ltBusiness Unitgt plans and controls design and development of its products Planning activities determine
bull Design and development stages bull Review verification and validation that are appropriate to each design and
development stage bull Responsibilities and authorities for design and development
ltBusiness Unitgt manages interfaces between different groups involved in design and development to ensure effective communication Planning output is updated as the design and development progresses
732 Design and development inputs ltBusiness Unitgt ensures that inputs relating to requirements for deliverables are determined and records maintained Inputs may include
bull Functional and performance requirements bull Applicable statutory and regulatory requirements bull Where applicable information derived from previous similar designs bull Other requirements essential for design and development
Qualified personnel review the requirements for adequacy and completeness and resolve any issues
DOCUMENT NUMBER 99-9999 PAGE 26 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
733 Design and development outputs ltBusiness Unitgt ensures that the outputs of design and development are in a format suitable to manufacturing and capable of verification against design and development input These outputs generally consist of
bull PDRDs bull Design rules bull iTech files bull Design library bull Vendor Design Approval (VDA) bull SPEED BOM specification bull Netlistpin map
The outputs of design and development (baseline) are approved prior to release to ensure that they
bull Meet input requirements for design and development bull Provide appropriate information for purchasing and production operations bull Contain or reference product acceptance criteria bull Specify the characteristics of the product that are essential for its safe and
proper use
734 Design and development review At suitable stages individuals involved with product design and development meet to
bull Evaluate the ability of the results of design and development to fulfill requirements
bull Identify any problems and propose necessary actions
Review results and action items are maintained
735 Design and development verification Design and development verification is the process by which individuals involved with design and development demonstrate that outputs have satisfied the design and development input requirements Verification provides a preliminary assessment of the packagersquos manufacturability
ltBusiness Unitgt has documented procedures that establish the points at which verification activities are performed Verification records and action items are maintained
736 Design and development validation Design and development validation is the process by which individuals involved with product design and development demonstrate that the resulting product is capable of fulfilling the requirements for the specified use or application
DOCUMENT NUMBER 99-9999 PAGE 27 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ltBusiness Unitgt has documented procedures that establish when in the design and development process validation is performed Validation records and action items are maintained
737 Control of design and development changes Authorized ltBusiness Unitgt personnel identify document review and approve all design and development changes before implementation Records of the results of the change review and action items are maintained
74 Purchasing Purchases and services that impact the quality of products delivered to ltBusiness Unitgt customers are strictly controlled The type and extent of control applied to the supplier and the purchased product are dependent on the effect of the purchased product on subsequent product realization or the final product Controls are exercised by departments inside and outside ltBusiness Unitgt depending on the purchased product or service
741 Purchasing process ltBusiness Unitgt controls its purchasing processes to ensure that direct and indirect materials
bull Conform to requirements bull Reach manufacturing without interruption bull Are procured from approved suppliers
The responsible commodity management team evaluates and selects suppliers on the basis of their ability to meet ltBusiness Unitgtrsquos requirements including as applicable having a quality management system and meeting any stated product- or service-specific quality assurance requirements
The responsible commodity team performs subsequent reevaluations at prescribed intervals using methods including but not limited to those in the following list
bull A formal assessment process of the supplierrsquos capability to supply products andor services
bull Analysis of data in relation to key parameters for example delivery performance and material rejects
bull Feedback received bull Evaluation at the time of subcontract renewal
Evaluation records and action items arising from the evaluation are maintained
DOCUMENT NUMBER 99-9999 PAGE 28 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
742 Purchasing information ltBusiness Unitgt ensures that its purchasing documents are approved prior to submitting them to the supplier During the approval process information relating to the particular purchase is checked for accuracy and adequacy of the specified requirements Purchasing information may include
bull Drawings bull Specifications bull References to part numbers and descriptions bull Requirements for approval of product procedures processes and equipment bull Requirements for qualification of personnel bull Verification arrangements at the supplierrsquos premises and method of product
release bull Supplier quality management system requirements
ltBusiness Unitgt maintains records of all its purchasing documents
743 Verification of purchased product ltBusiness Unitgt has established and implemented inspection and other activities necessary for ensuring that purchased product meets specified purchase requirements
When the applicable contract with the supplier allows ltBusiness Unitgtrsquos representatives may audit the supplierrsquos premises Also when specified under contract and allowable under the contract with ltBusiness Unitgtrsquos suppliers ltBusiness Unitgtrsquos customers or their representatives will be afforded the opportunity to visit the supplierrsquos premises to perform verification
75 Production Provision 751 Control of production operations
ltBusiness Unitgt plans and carries out production operations under controlled conditions Controlled conditions include as applicable
bull Availability of information that describes the characteristics of the product bull Availability of work instructions at points of use bull Use of suitable equipment bull Availability and use of measuring and monitoring devices bull Implementation of monitoring and measurement activities bull Implementation of release delivery and any applicable post-delivery activities
7511 Control of processes and equipment The processes and equipment used to produce new package technology are initially qualified under controlled conditions Platform managers define the transfer requirements for high-volume manufacturing
DOCUMENT NUMBER 99-9999 PAGE 29 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
The methods used to qualify equipment purchased to support increasing product demand are described in procurement specifications andor contracts Additional equipment characterization requirements are defined in Change Control Board (CCB) documents
7512 Process sequence and recipes The procedures and recipes for each process step are documented in controlled documents which typically include the following
bull Individual process operating specifications bull Bills of materials (BOMs) bull Basic product specifications (BPSs) bull Special customer specifications (S-specs) bull Online Summary of Electrical Test (OSET)
The correct production sequences are controlled and planned using WorkStream Information contained in WorkStream includes the product routes operation numbers processing data and other information necessary to support the manufacturing process The progress of a product or group of products through a production route is controlled and monitored in WorkStream WorkStream is accessible using computer terminals located throughout the factory
7513 Process change controlprocess improvement Changes to continually improve qualified processes testing equipment or indirect and direct materials are documented and controlled by the appropriate CCB To maintain the integrity of the process ltBusiness Unitgt verifies the resulting output to ensure that the instituted change has the desired effect
7514 Statistical process control Where appropriate statistical process control (SPC) is used on key process parameters and quality characteristics Response flow checklists (RFCs) to correct out-of-control conditions are used where appropriate The details of the SPC system and other monitors are documented in individual process specifications
752 Validation of processes for production Validation of processes for production demonstrates the ability of processes to achieve planned results At appropriate intervals in the realization process ltBusiness Unitgt validates processes where
bull Subsequent monitoring or measurement cannot verify the resulting output bull Deficiencies in the product may become apparent only after the product is in
use
DOCUMENT NUMBER 99-9999 PAGE 30 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ltBusiness Unitgt validation arrangements of these processes include as applicable
bull Defined criteria for review and approval of the processes bull Approval of equipment and qualification of personnel bull Use of specific methods and procedures bull Records requirements bull Revalidation
753 Identification and traceability ltBusiness Unitgt identifies where appropriate the product by suitable means throughout product realization and it identifies the product status with respect to monitoring and measurement requirements as described below
7531 Identification and traceability control ltBusiness Unitgt maintains product identification and traceability throughout product realization using a combination of the following methods
bull Physical segregation bull Fab lot number bull Lot travelers (Assembly Test Process Orders [ATPOs] or Finish Process
Orders [FPOs]) bull WorkStream routes bull Product package marking bull Substrate Lot Identifiers (SLIs)
The automated shop floor control system WorkStream controls product routing and traceability WorkStream routes are programmed to prevent product from being moved to a future operation until all processing and data collection at the current operation are complete This control process applies to production lots nonstandard flow products which are processed using specialized routes and die sales which are normal product processed through a partial assembly route in accordance with customer request WorkStream can be used to trace lots currently in the factory to a specific location or operation in the factory Records pertaining to lot processing (ATPOFPO) are retained
Production lots are physically segregated from each other through the use of approved carts A lot is carried on a designated cart (or carts) and the cart carries only one lot to maintain traceability and lot integrity
7532 Monitoring and measurement status Lot travelers (ATPOs and FPOs) and WorkStream are used to indicate the status of product within the overall process flow Manufacturing personnel record the measurement and monitoring status of each lot on the appropriate traveler and enter the data into WorkStream
DOCUMENT NUMBER 99-9999 PAGE 31 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Product that has been inspected and has passed the defined quality criteria is moved to the next operation Rejected product is physically separated from acceptable product whenever possible If physical separation is not yet possible the rejected product is clearly identified as reject product and disposed of according to the governing procedure Product that has been placed on hold for production-related problems is identified as ldquoon holdrdquo and cannot be processed further until its disposition is determined
754 Customer property ltBusiness Unitgt identifies verifies and protects property and other assets owned by customers and other interested parties while the property is under its control Such property may be provided for use or incorporation into an ltBusiness Unitgt deliverable
Property that is lost damaged or does not meet specification is reported to the customer and records are maintained
755 Preservation of product ltBusiness Unitgt has processes that preserve conformity of product and constituent product parts during internal processing and delivery to the intended destination ltBusiness Unitgt personnel are responsible for handling product inside the factory and for delivery to the Arizona Distribution Center (ADC) ADC is responsible for packaging and handling of finished product
Southwest Regional Site Materials and Services monitors direct materials from point of receipt through storage until it is issued to ltBusiness Unitgt manufacturing Supplier packaging is maintained as long as possible to ensure proper handling and storage Perishable material is coded with expiration dates Indirect materials are coded with part numbers and revision levels to ensure that correct revision level materials are being used in manufacturing
ltBusiness Unitgt product is assembled under appropriate environmental control to prevent contamination deterioration and damage from electrostatic discharge Use of automated process equipment and associated carriers minimizes the potential for damage due to material handling
ltBusiness Unitgt packaging and shipping standards conform to corporate drawing specifications Packaging supplies are procured through corporate-contracted suppliers
76 Control of Monitoring and Measuring Devices 761 Introduction
ltBusiness Unitgtrsquos processes ensure that monitoring and measurement activities are carried out in a manner that is consistent with monitoring and measurement requirements
ltBusiness Unitgt controls calibrates and maintains monitoring and measuring devices needed to provide evidence of conformity of product to determined
DOCUMENT NUMBER 99-9999 PAGE 32 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
requirements Manufacturing and support organizations deliver to the Site Calibration Standards Lab measuring equipment that either needs adjustment or is due for calibration on or before the calibration due date Every organization that comes into contact with measuring equipment has procedures to protect the equipment from damage and deterioration during handling maintenance and storage
Monitoring and measuring devices subject to calibration include but are not limited to
bull Measurement and test equipment (MampTE) bull Analytical in-process inspection equipment bull Final test equipment bull Computer software used in the monitoring and measurement of specified
requirements
ltBusiness Unitgt preventive maintenance and calibration procedures also apply to monitoring and measuring devices used by suppliers in the Supplier Support Program (SSP) and by other contractors who actively support the factory
762 Calibration safeguards identification status and records ltBusiness Unitgt safeguards measuring equipment from adjustments that would invalidate measurement results Measuring equipment subject to calibration control is uniquely identified Calibration frequency is documented and controlled by the Calibration Scheduling System or other appropriate system Records and results of calibration and maintenance performed on each piece of equipment are maintained as specified by the supporting group and factory requirements Calibration status appears on a sticker or label affixed to the equipment or in a readily accessible database or record
763 Calibration methods When performing calibration qualified ltBusiness Unitgt personnel use procedures that identify the measurements to be made the accuracies required and the calibration settings The measuring equipment used is capable of the precision and accuracy requirements and the uncertainty of each measurement within specified limits
Measuring equipment is calibrated or verified at specified intervals or prior to use as applicable against measurement standards traceable to international or national measurement standards Where no such standards exist the basis used for calibration or verification is recorded
764 Corrective action ltBusiness Unitgt initiates appropriate action if measuring equipment is found to be out of tolerance or in an overdue condition Appropriate action may include but is not limited to frequency validity and product risk reviews as described below Records of the results of action taken are maintained and reviewed
DOCUMENT NUMBER 99-9999 PAGE 33 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
7641 Out-of-tolerance equipment for userowner and calibrating departments When measuring equipment is found in an out-of-tolerance condition the using department is notified The notification includes but is not be limited to all associated measurement data Departments notified of an out-of-tolerance device evaluate the impact and possible acceptance of nonconforming product or services by performing a Disposition Review Board (DRB) The Quality Systems Engineer generates the DRB in SPEED
Important No DRB is required if an out-of-tolerance condition occurs during initial (first) equipment calibration performed by the Site Calibration Standards Lab
7642 Overdue equipment for userowner and calibrating departments When measuring equipment is found in an overdue condition the using department is notified The notification includes but is not limited to all associated scheduling data Departments notified of an overdue device evaluate the impact by performing a Process Trouble Report (PTR) The Quality Systems Engineer generates the PTR in SPEED
8 Measurement Analysis and Improvement 81 Planning Monitoring Measurement and Improvement Activities
ltBusiness Unitgt plans and implements the monitoring measurement analysis and improvement processes needed to
bull Demonstrate conformity of processes and product bull Ensure conformity of the quality management system bull Continually improve the effectiveness of the quality management system
ltBusiness Unitgt establishes the applicable methods including statistical techniques and the specific equipment used for measuring processes and products
DOCUMENT NUMBER 99-9999 PAGE 34 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
82 Monitoring and Measurement 821 Customer satisfaction
ltBusiness Unitgt gathers analyzes and monitors information relating to customer perception of ltBusiness Unitgtrsquos performance ltBusiness Unitgt uses the sources of customer satisfaction information to determine if the organization is meeting the needs and expectations of ltBusiness Unitgtrsquos customers Results are reported to the ltBusiness Unitgt management staff as part of the management review process and records and action items are maintained
822 Internal and external audits ltBusiness Unitgt conducts internal audits at planned intervals in all areas of the organization where the quality of deliverables to the customer is affected ltBusiness Unitgt also facilitates second-party audits from Corporate Quality Assessment and third-party audits from the Registering Authority These audits
bull Verify compliance of the quality management system to product realization plans the requirements of ISO 90012000 and internal specifications as appropriate and the quality management system requirements established by ltBusiness Unitgt
bull Determine whether the quality management system has been effectively implemented and maintained
bull Help drive continual improvement throughout ltBusiness Unitgt
8221 Quality audit implementation Quality system audits are the defined responsibility of the Quality Systems Department Audits are
bull Carried out annually or as needed in line with documented procedures and responsibilities Audit frequency is based on business needs andor maturity system
bull Performed in a manner that ensures objectivity and impartiality of the audit process Auditors do not audit their own work
bull Defined planned and scheduled on the basis of the status and importance of the activities and areas to be audited as well as on the results of previous audits
In addition to internal audits the manufacturing floor performs self-audits annually or as needed
8222 Audit results follow-up and records The results of audits are formally recorded along with timely correctivepreventive action and the time frame agreed on by personnel having responsibility in the areas audited The effectiveness of the correctiveprevention action is reviewed as needed with personnel independent from the audited areas either during a subsequently scheduled audit or randomly
DOCUMENT NUMBER 99-9999 PAGE 35 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
The status and effectiveness of corrective and preventive actions as well as audit results and trends are assessed and reviewed as part of the management review process
8223 Continual improvement Audit and assessment results are analyzed to identify root causes of problems Organization-wide issues are identified and presented to management The approach ensures the continual improvement of the quality management system while it mitigates the recurrence of problems and nonconformities
823 Monitoring and measurement of processes At pertinent stages of the realization process ltBusiness Unitgt monitors and where applicable measures the performance of its processes Records and action items are maintained
Measures of process performance that may be incorporated into various realization processes include the following indicators
bull Capability bull Cost allocation and reduction bull Cycle time or throughput bull Measurable aspects of dependability bull Yield bull Effectiveness and efficiency of people bull Reaction time bull Utilization of technologies bull Waste reduction
824 Monitoring and measurement of deliverables
At pertinent stages of the realization process ltBusiness Unitgt monitors and where applicable measures product characteristics Verification (inspection) records and the test history of each production lot are maintained in WorkStream Records are also maintained as specified by the relevant documentation including the name of the person authorizing release of the deliverable
83 Control of Nonconforming Product ltBusiness Unitgt ensures that nonconforming product is identified and controlled to prevent its unintended use or delivery Nonconforming data are collected and analyzed and records and action items are maintained
831 Disposition Review Board A DRB is convened to confirm that questionable product is normal or indistinguishable from normal and to determine the disposition of such product A
DOCUMENT NUMBER 99-9999 PAGE 36 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
DRB is required when routine dispositioning procedures do not specify the appropriate disposition
832 Material Review Board A Material Review Board (MRB) is convened to evaluate the shipment of nonconforming product Nonconforming product is shipped only with the consent of a Quality and Reliability (QampR) engineer the customer andor Product Division
84 Analysis of Data ltBusiness Unitgt identifies collects and analyzes appropriate data to
bull Demonstrate the effectiveness of the quality management system bull Evaluate improvement and performance opportunities
85 Improvement 851 Continual improvement
ltBusiness Unitgt plans and manages the processes necessary for the continual improvement of its quality management system
852 Corrective and preventive actions ltBusiness Unitgt documents and follows processes that review nonconforming product and evaluates the need for correction and preventive actions The results of corrective and preventive actions taken are recorded and reviewed
Examples of ltBusiness Unitgt processes that may initiate corrective and preventive actions are
bull Management review of quality systems bull Internal and external audits and self-audits bull Incoming material quality control inspections bull Dispositioning of nonconforming product including DRBs and MRBs bull Yield review and low-yield analysis bull Customer feedback including Functional Analysis Correlation Requests
(FACRs) bull External Administrative Customers Issues (EACIs) bull Customer Quality Incident Report (CQIR)
853 Customer feedback system ltBusiness Unitgt sometimes receives feedback from ltCompanygtrsquos customers (through the ltCompanygt Quality Support Center) in the form of FACRs and EACIs ltCompanygtrsquos Customer Quality Engineers may raise awareness of certain high-impact issues by generating a CQIR
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IF PRINTED ndash REFERENCE COPY
854 Corrective action tracking The coordinatorowner for each process that is part of the formal corrective-preventive action system is responsible for tracking corrective and preventive actions
855 Correctivepreventive action implementation Implementation of corrective and preventive actions is prioritized as necessary based on factory requirements and customer expectations Corrective and preventive actions that require process changes are reviewed and approved for implementation by the appropriate Process Change Control Board (PCCB) The results of actions taken are recorded
856 Correctivepreventive action escalation Any issues identified within the formal correctivepreventive action system that require escalation due to priority risk or resourcing may be escalated using any of the following people or systems
bull Platform manager bull Department manager bull Manufacturing shift manager bull Quality and Reliability Manager bull ISO Management Representative bull Management review process bull Other communication forums as appropriate
9 Revision History
Rev Date Description Initiator
08 101298 Renew spec without content changes ltNamegt
09 2599 Complete rewrite reformat to comply with governing spec 7-section formatting
ltNamegt
10 4299 CN ndash To comply with ISO audit finding in development of a more robust and closed loop system for dealing with out-of-tolerance and overdue measurement and test equipment that require calibration from the site(s) Standard Calibration Lab
ltNamegt
11 52699 CN ndash Clarify when a DRB should not occur ltNamegt
12 021400 CN ndash Rewrite ltNamegt
13 101300 Complete rewrite using new template to comply with ISO 90012000
ltNamegt
DOCUMENT NUMBER 99-9999 PAGE 38 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 101 Key Organizational Responsibilities
The responsibility authority and interrelationship of all personnel who manage perform and verify work are defined in organizational charts by procedures within the various organizations focus areas and functional work groups and in the following matrix
Important
bull Refer to 553 for a description of the responsibilities assigned to the ltBusiness Unitgt Director and the ltBusiness Unitgt ISO Management Representative
bull Organizations and focus areas in rows bordered by dashed lines are outside ltBusiness Unitgt but provide specified support functions
Organization Focus Areas
Roadmap and Business Process Management (RBPM)
bull Product and Technology Integration bull CPU Packaging and Enabling Roadmaps bull Technology Assessments and Communications bull Package Technology Management and Capability Roadmaps
Design Process Development (DPD)
bull Design Tool Development bull ThermalMechanical Tools and Analysis bull Electrical Modeling and Analysis bull Mechanical Design and Integration bull Package Design and Integration bull Design Processes
Platform Materials and Enabling Development (PMED)
bull Platform Integration bull Materials bull Enabling bull Substrate Assembly Subcontractors
Module Engineering bull Process Engineering bull Process Change Control Board
DOCUMENT NUMBER 99-9999 PAGE 39 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Organization Focus Areas
Automation bull Equipment Integration bull Engineering Analysis bull Shop Floor Control bull Infrastructure bull Planning and Logistics Group (PLG) bull Test Automation bull Change Requests bull Change Control Board bull MDT bull Operations
Factory Operations bull Manufacturing bull Manufacturing Systems bull Industrial Engineering bull Build Logistics
Organizational Effectiveness Programs
bull Organizational Development bull Salaried Non-ExemptExemptFirst Line Management (FLM)
Development bull Mentoring bull Embedded Staffing and Sourcing bull Statistical Applications bull Factory Support bull Peer Training Systems bull Business Practices bull Safety bull Employee Relations Self-Assessment (ERSA) bull Quality Systems Audit bull Document Management Information Services bull Learning Technologies Integration and Validation
Quality and Reliability (QampR)
bull Platform and Enabling Quality and Reliability Engineering (QRE)
bull Materials Analysis bull Failure Analysis bull Fault Isolation bull Product QRE bull Customer and Sustaining Engineering
Quality and Reliability Engineering Support
bull Product reliability stress bull Preventive maintenance and calibration of equipment and
tools
DOCUMENT NUMBER 99-9999 PAGE 40 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Organization Focus Areas
Product Engineering
bull Product sample and early revenue requirements management bull Primary interface to Product Division bull Division to Virtual Factory coordination bull Product silicon test software (Test Change Control Board
Component test Burn-in PC Platform Validation) Southwest Regional Site Materials and Services (SMS)
bull Process support facilities bull Facilities support equipment bull Preventive and corrective maintenance of facilities support
and monitoring equipment
DOCUMENT NUMBER 99-9999 PAGE 41 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 102 ISO 90012000ltBusiness Unitgt Quality Manual Matrix
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
12 Application 421 551 7
4 Quality management system 1 41 General requirements 1 42 Documentation requirements 43 421 General 43 422 Quality manual 43 44
423 Control of documents 432 44 45 46
424 Control of quality records 3 433 444 45 46 563 61 624 711 722 734 735 736 737 741 742 752 762 764 82 852 855
5 Management responsibility 5 51 Management commitment 51 553 56 6 101
52 Customer focus 52 72
53 Quality policy 53 552 561
54 Planning 54 541 Quality objectives 541 542
542 Quality management system planning 46 542 6 71 731 81 851
55 Responsibility authority and communication 55 551 Responsibility and authority 531 541 551 552 553 56
101 552 Management representative 553 553 Internal communication 533 553 62 101 56 Management review 56 561 General 443 542 561 562 Review input 562 821 8222 852 856
lowastlowastlowastlowast Boldface = Strong relationship between the ltBusiness Unitgt Quality Manual and the ISO 90012000 clause
DOCUMENT NUMBER 99-9999 PAGE 42 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
563 Review output 563 46
6 Resource management 6 61 Provision of resources 51 6 62 Human resources 61 62
621 General 51 61 62
622 Competence awareness and training 46 62
63 Infrastructure 63 64 Work environment 64 7 Product realization 7 71 Planning of product realization 542 46 6 71 722 733 735
736 81
72 Customer-related processes 72 721 Determination of requirements related to
the product
52 721
722 Review of requirements related to the product
46 722
723 Customer communication 723 853
73 Design and development 73 731 Design and development planning 542 731 732 Design and development inputs 46 732 733 Design and development outputs 733 75
734 Design and development review 46 734
735 Design and development verification 46 735 736 Design and development validation 46 736 737 Control of design and development
changes
46 737
74 Purchasing 74 741 Purchasing process 46 741 84
742 Purchasing information 46 742 743 Verification of purchased product 743 75 Production and service provision 75
DOCUMENT NUMBER 99-9999 PAGE 43 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
751 Control of production and service provision
751
752 Validation of processes for production and service provision
46 623 752
753 Identification and traceability 46 753 83
754 Customer property 754 755 Preservation of product 755 76 Control of monitoring and measuring devices 46 721 76 83
8 Measurement analysis and improvement 8 81 General 542 71 81 82
82 Monitoring and measurement 82 821 Customer satisfaction 562 821 853
822 Internal audit 46 562 822 84 851
823 Monitoring and measurement of processes
46 823 84
824 Monitoring and measurement of product 46 824 83 84 83 Control of nonconforming product 83 84
84 Analysis of data 562 741 821 8223 823 824 83 84
85 Improvement 85 851 Continual improvement 531 54 56 8223 84 851
852
852 Corrective action 46 764 85
853 Preventive action 46 85
DOCUMENT NUMBER 99-9999 PAGE 44 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 103 ltBusiness Unitgt Quality ManualQuality Management System Documentation
Matrix The table below lists the sections by number and title of the ltBusiness Unitgt Quality Manual along with the applicable quality management system documentation associated with the quality manual (QM) sections
Sec QM Section Title Quality Management System Documentation
1 Purpose
2 Scope
3 Applicable Documents
4 General 41 Definitions 99-9999 ltBusiness Unitgt Quality Manual 42 ltBusiness Unitgt
Profile NA
43 Quality Management System Documentation
99-9999 ltBusiness Unitgt Quality Manual 99-9999 Departmental Document Control Policies and
Procedures 44 Quality Manual 99-9999 ltBusiness Unitgt Quality Manual
99-9999 Distribution of Controlled Documents 99-9999 DMIS ldquoltCompanygt Confidentialrdquo Requirements
45 Control of Documents
99-9999 Document Management Information Services Governing Spec for 99-XXXX SECC Documents
99-9999 Document Management Information Services Policies and Procedures for ltBusiness Unitgt Series Specifications
99-9999 Departmental Document Control Policies and Procedures
99-9999 Distribution of Controlled Documents 99-9999 DMIS ldquoltCompanygt Confidentialrdquo Requirements
46 Control of Quality Records
99-9999 Virtual Factory Quality Records Retention PoliciesProcedures
5 Management Responsibility 51 Management
Commitment 99-9999 Departmental Document Control Policies and
Procedures 52 Customer Focus 53 Quality Policy 99-9999 ltBusiness Unitgt Quality Manual 54 Planning
DOCUMENT NUMBER 99-9999 PAGE 45 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
55 Responsibility Authority and Communication
99-9999 ltBusiness Unitgt Quality Manual
56 Management Review 99-9999 ltBusiness Unitgt Management Review Policy and Procedure
6 Resource Management 61 Assignment of
Personnel
62 Competence Awareness and Training
99-9999 Training Guidelines and Procedures for ltBusiness Unitgt
New Hire Orientation Documentation 63 Infrastructure 64 Work Environment ltBusiness Unitgt Manufacturing Safety Handbook
Office Safety Handbook
7 Product Realization 71 Planning of Product
Realization
72 Customer-Related Processes
99-9999 Change Management Specification Plan It Manual
73 Design and Development
99-9999 AssemblyTest CCB Policies and Procedures 99-9999 Change Management Specification 99-9999 DPD Department Operations Process 99-9999 Software Development Process 99-9999 Product Design Integration Process 99-9999 Enabling Design Process 99-9999 Technology Design Integration Process 99-9999 Design Validation Process 99-9999 Product Package Design Requirements Document
(PDRD) Process Applicable design rules Applicable library standards
74 Purchasing ltBusiness Unitgt Materials Desktop Procedures
DOCUMENT NUMBER 99-9999 PAGE 46 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
75 Production Provision 99-9999 Procurement specification for (Commodity) Materials 99-9999 ltBusiness Unitgt ESD Requirements 99-9999 AssemblyTest CCB Policies and Procedures 99-9999 Traceability and Bottomside Marking Requirements 99-9999 Standard Lot Numbering Specification 99-9999 Virtual Factory Quality Records Retention
PoliciesProcedures 99-9999 Chandler AZ Site Environmental Controls
Specification 99-9999 Unit Integrity Reject Management Specification 99-9999 C4OLGA Traceability Requirements 99-9999 WorkStream Policies and Procedures for C4 OLGA and
FC-PGA 99-9999 C4FC-PGA Class 10000 Cleanroom Protocol Guideline 99-9999 C4FC-PGA Class 100000 Cleanroom Protocol
Guideline 99-9999 OLGA1 OLGA2 INT2 FC-PGA VF and MCM On-
HoldOff-Hold System Procedure 99-9999 Pack Procedure Applicable process operating and other specifications AzLO Desktop Operating Procedures Handling and storage procedures documented in individual specifications Online Summary of Electrical Test (OSET) Product build kits
76 Control of Monitoring and Measuring Devices
99-9999 Arizona Standards Lab Calibration Procedures 99-9999 Measuring Equipment and Calibration Policy 99-9999 Virtual Factory AssemblyTest Manufacturing
Preventive Maintenance and Calibration Spec Individual manufacturing equipment specifications
8 Measurement Analysis and Improvement 81 Planning Monitoring
Measurement and Improvement Activities
DOCUMENT NUMBER 99-9999 PAGE 47 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
82 Monitoring and Measurement
99-9999 Procurement specification for (Commodity) Materials 99-9999 ATMO Spec Template for 08 Series Specs 99-9999 AT Internal Audit Policies amp Procedures for Virtual
Factories 99-9999 AT Self Audit Policies amp Procedures for Virtual
Factories 99-9999 ltBusiness UnitgtATM Quality Audit Corrective Action
Tracking Procedure using Speed 99-9999 FC-PGAINT2 and OLGA VF Inspection Trouble Report
(ITR) Procedures 99-9999 C4 amp FC-PGA VF Material and Disposition Review
Board Procedure 99-9999 Final Visual Inspection Procedure 99-9999 FC-PGAINT2 and OLGA Virtual Factory Final QA
Minimum Lot Acceptance Inspections Requirements and Procedure
99-9999 Quality System Auditing Policy 83 Control of
Nonconforming Product
99-9999 Material and Disposition Review Board procedure 99-9999 Unit IntegrityReject Management Specification 99-9999 OLGA1 and FC-PGA VF Process Trouble Report System 99-9999 Yield Issue Procedures and Guidelines 99-9999 OLGA1 OLGA2 INT2 FC-PGA VF and MCM On-
HoldOff-Hold System Procedure 99-9999 C4 amp FCPGA VF Material and Disposition Review
Board Procedure 84 Analysis of Data 85 Improvement 99-9999 AssemblyTest CCB Policies and Procedures
99-9999 AT Internal Audit Policies amp Procedures for Virtual Factories
99-9999 Excursion (DRBMRBITRPTR) NotificationDocumentation in SPEED ndash Policies and Procedures
99-9999 C4 amp FC-PGA VF Material and Disposition Review Board Procedure
Departmentally controlled procedures for yield management Departmentally controlled procedures for FACRs
DOCUMENT NUMBER 99-9999 PAGE 48 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 104 Abbreviations
ADC Arizona Distribution Center
AR Action Request
ltBusiness Unitgt
ltBusiness Unitgt
ATPO Assembly Test Process Orders
BKM Best known method (work instruction)
BOM Bill of materials
BPS Basic product specifications
CAT Chandler Assembly Test
CCB Change Control Board
CPU Central Processing Unit
CQIR Customer Quality Incident Report
DMIS Document Management Information Services
DRB Disposition Review Board
EACI External Administrative Customers Issue
EHS Environmental Health and Safety
ERSA Employee Relations Self-Assessment
FACR Functional Analysis Correlation Request
FPO Finish Process Order
HVM High-Volume Manufacturing
ITR Inspection Trouble Report (also known as Internal Trouble Report)
ISO International Organization for Standardization
LDC Local desktop control (work instruction)
MampTE Measurement and Test Equipment
MBP Management by Planning
MRB Material Review Board
MTS Module Target Specifications
MUM Monthly Update Meeting
OSET Online Summary of Electrical Test
PCCB Process Change Control Board
DOCUMENT NUMBER 99-9999 PAGE 49 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
PDRD Package Design Requirements Document
POR Plan of Record
PRD Product Requirements Document
PTR Process Trouble Report
PPV PC Platform Validation
QampR Quality and Reliability
RFC Response Flow Checklist
SLI Substrate Lot Identifier
SMS Site Materials and Services
SPC Statistical process control
SPEED System Product Engineering ECO Database
SSP Supplier Support Program
STC Simultaneous Technical Certification
TAP Technology Architecture Plan
TCCB Test Change Control Board
TEI Temporary Engineering Instruction
TMG Technology Manufacturing Group
TPS Technology Performance Specification
TTS Technology Target Specification
VDA Vendor Design Approval
VF Virtual factory
DOCUMENT NUMBER 99-9999 PAGE 26 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
733 Design and development outputs ltBusiness Unitgt ensures that the outputs of design and development are in a format suitable to manufacturing and capable of verification against design and development input These outputs generally consist of
bull PDRDs bull Design rules bull iTech files bull Design library bull Vendor Design Approval (VDA) bull SPEED BOM specification bull Netlistpin map
The outputs of design and development (baseline) are approved prior to release to ensure that they
bull Meet input requirements for design and development bull Provide appropriate information for purchasing and production operations bull Contain or reference product acceptance criteria bull Specify the characteristics of the product that are essential for its safe and
proper use
734 Design and development review At suitable stages individuals involved with product design and development meet to
bull Evaluate the ability of the results of design and development to fulfill requirements
bull Identify any problems and propose necessary actions
Review results and action items are maintained
735 Design and development verification Design and development verification is the process by which individuals involved with design and development demonstrate that outputs have satisfied the design and development input requirements Verification provides a preliminary assessment of the packagersquos manufacturability
ltBusiness Unitgt has documented procedures that establish the points at which verification activities are performed Verification records and action items are maintained
736 Design and development validation Design and development validation is the process by which individuals involved with product design and development demonstrate that the resulting product is capable of fulfilling the requirements for the specified use or application
DOCUMENT NUMBER 99-9999 PAGE 27 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ltBusiness Unitgt has documented procedures that establish when in the design and development process validation is performed Validation records and action items are maintained
737 Control of design and development changes Authorized ltBusiness Unitgt personnel identify document review and approve all design and development changes before implementation Records of the results of the change review and action items are maintained
74 Purchasing Purchases and services that impact the quality of products delivered to ltBusiness Unitgt customers are strictly controlled The type and extent of control applied to the supplier and the purchased product are dependent on the effect of the purchased product on subsequent product realization or the final product Controls are exercised by departments inside and outside ltBusiness Unitgt depending on the purchased product or service
741 Purchasing process ltBusiness Unitgt controls its purchasing processes to ensure that direct and indirect materials
bull Conform to requirements bull Reach manufacturing without interruption bull Are procured from approved suppliers
The responsible commodity management team evaluates and selects suppliers on the basis of their ability to meet ltBusiness Unitgtrsquos requirements including as applicable having a quality management system and meeting any stated product- or service-specific quality assurance requirements
The responsible commodity team performs subsequent reevaluations at prescribed intervals using methods including but not limited to those in the following list
bull A formal assessment process of the supplierrsquos capability to supply products andor services
bull Analysis of data in relation to key parameters for example delivery performance and material rejects
bull Feedback received bull Evaluation at the time of subcontract renewal
Evaluation records and action items arising from the evaluation are maintained
DOCUMENT NUMBER 99-9999 PAGE 28 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
742 Purchasing information ltBusiness Unitgt ensures that its purchasing documents are approved prior to submitting them to the supplier During the approval process information relating to the particular purchase is checked for accuracy and adequacy of the specified requirements Purchasing information may include
bull Drawings bull Specifications bull References to part numbers and descriptions bull Requirements for approval of product procedures processes and equipment bull Requirements for qualification of personnel bull Verification arrangements at the supplierrsquos premises and method of product
release bull Supplier quality management system requirements
ltBusiness Unitgt maintains records of all its purchasing documents
743 Verification of purchased product ltBusiness Unitgt has established and implemented inspection and other activities necessary for ensuring that purchased product meets specified purchase requirements
When the applicable contract with the supplier allows ltBusiness Unitgtrsquos representatives may audit the supplierrsquos premises Also when specified under contract and allowable under the contract with ltBusiness Unitgtrsquos suppliers ltBusiness Unitgtrsquos customers or their representatives will be afforded the opportunity to visit the supplierrsquos premises to perform verification
75 Production Provision 751 Control of production operations
ltBusiness Unitgt plans and carries out production operations under controlled conditions Controlled conditions include as applicable
bull Availability of information that describes the characteristics of the product bull Availability of work instructions at points of use bull Use of suitable equipment bull Availability and use of measuring and monitoring devices bull Implementation of monitoring and measurement activities bull Implementation of release delivery and any applicable post-delivery activities
7511 Control of processes and equipment The processes and equipment used to produce new package technology are initially qualified under controlled conditions Platform managers define the transfer requirements for high-volume manufacturing
DOCUMENT NUMBER 99-9999 PAGE 29 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
The methods used to qualify equipment purchased to support increasing product demand are described in procurement specifications andor contracts Additional equipment characterization requirements are defined in Change Control Board (CCB) documents
7512 Process sequence and recipes The procedures and recipes for each process step are documented in controlled documents which typically include the following
bull Individual process operating specifications bull Bills of materials (BOMs) bull Basic product specifications (BPSs) bull Special customer specifications (S-specs) bull Online Summary of Electrical Test (OSET)
The correct production sequences are controlled and planned using WorkStream Information contained in WorkStream includes the product routes operation numbers processing data and other information necessary to support the manufacturing process The progress of a product or group of products through a production route is controlled and monitored in WorkStream WorkStream is accessible using computer terminals located throughout the factory
7513 Process change controlprocess improvement Changes to continually improve qualified processes testing equipment or indirect and direct materials are documented and controlled by the appropriate CCB To maintain the integrity of the process ltBusiness Unitgt verifies the resulting output to ensure that the instituted change has the desired effect
7514 Statistical process control Where appropriate statistical process control (SPC) is used on key process parameters and quality characteristics Response flow checklists (RFCs) to correct out-of-control conditions are used where appropriate The details of the SPC system and other monitors are documented in individual process specifications
752 Validation of processes for production Validation of processes for production demonstrates the ability of processes to achieve planned results At appropriate intervals in the realization process ltBusiness Unitgt validates processes where
bull Subsequent monitoring or measurement cannot verify the resulting output bull Deficiencies in the product may become apparent only after the product is in
use
DOCUMENT NUMBER 99-9999 PAGE 30 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ltBusiness Unitgt validation arrangements of these processes include as applicable
bull Defined criteria for review and approval of the processes bull Approval of equipment and qualification of personnel bull Use of specific methods and procedures bull Records requirements bull Revalidation
753 Identification and traceability ltBusiness Unitgt identifies where appropriate the product by suitable means throughout product realization and it identifies the product status with respect to monitoring and measurement requirements as described below
7531 Identification and traceability control ltBusiness Unitgt maintains product identification and traceability throughout product realization using a combination of the following methods
bull Physical segregation bull Fab lot number bull Lot travelers (Assembly Test Process Orders [ATPOs] or Finish Process
Orders [FPOs]) bull WorkStream routes bull Product package marking bull Substrate Lot Identifiers (SLIs)
The automated shop floor control system WorkStream controls product routing and traceability WorkStream routes are programmed to prevent product from being moved to a future operation until all processing and data collection at the current operation are complete This control process applies to production lots nonstandard flow products which are processed using specialized routes and die sales which are normal product processed through a partial assembly route in accordance with customer request WorkStream can be used to trace lots currently in the factory to a specific location or operation in the factory Records pertaining to lot processing (ATPOFPO) are retained
Production lots are physically segregated from each other through the use of approved carts A lot is carried on a designated cart (or carts) and the cart carries only one lot to maintain traceability and lot integrity
7532 Monitoring and measurement status Lot travelers (ATPOs and FPOs) and WorkStream are used to indicate the status of product within the overall process flow Manufacturing personnel record the measurement and monitoring status of each lot on the appropriate traveler and enter the data into WorkStream
DOCUMENT NUMBER 99-9999 PAGE 31 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Product that has been inspected and has passed the defined quality criteria is moved to the next operation Rejected product is physically separated from acceptable product whenever possible If physical separation is not yet possible the rejected product is clearly identified as reject product and disposed of according to the governing procedure Product that has been placed on hold for production-related problems is identified as ldquoon holdrdquo and cannot be processed further until its disposition is determined
754 Customer property ltBusiness Unitgt identifies verifies and protects property and other assets owned by customers and other interested parties while the property is under its control Such property may be provided for use or incorporation into an ltBusiness Unitgt deliverable
Property that is lost damaged or does not meet specification is reported to the customer and records are maintained
755 Preservation of product ltBusiness Unitgt has processes that preserve conformity of product and constituent product parts during internal processing and delivery to the intended destination ltBusiness Unitgt personnel are responsible for handling product inside the factory and for delivery to the Arizona Distribution Center (ADC) ADC is responsible for packaging and handling of finished product
Southwest Regional Site Materials and Services monitors direct materials from point of receipt through storage until it is issued to ltBusiness Unitgt manufacturing Supplier packaging is maintained as long as possible to ensure proper handling and storage Perishable material is coded with expiration dates Indirect materials are coded with part numbers and revision levels to ensure that correct revision level materials are being used in manufacturing
ltBusiness Unitgt product is assembled under appropriate environmental control to prevent contamination deterioration and damage from electrostatic discharge Use of automated process equipment and associated carriers minimizes the potential for damage due to material handling
ltBusiness Unitgt packaging and shipping standards conform to corporate drawing specifications Packaging supplies are procured through corporate-contracted suppliers
76 Control of Monitoring and Measuring Devices 761 Introduction
ltBusiness Unitgtrsquos processes ensure that monitoring and measurement activities are carried out in a manner that is consistent with monitoring and measurement requirements
ltBusiness Unitgt controls calibrates and maintains monitoring and measuring devices needed to provide evidence of conformity of product to determined
DOCUMENT NUMBER 99-9999 PAGE 32 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
requirements Manufacturing and support organizations deliver to the Site Calibration Standards Lab measuring equipment that either needs adjustment or is due for calibration on or before the calibration due date Every organization that comes into contact with measuring equipment has procedures to protect the equipment from damage and deterioration during handling maintenance and storage
Monitoring and measuring devices subject to calibration include but are not limited to
bull Measurement and test equipment (MampTE) bull Analytical in-process inspection equipment bull Final test equipment bull Computer software used in the monitoring and measurement of specified
requirements
ltBusiness Unitgt preventive maintenance and calibration procedures also apply to monitoring and measuring devices used by suppliers in the Supplier Support Program (SSP) and by other contractors who actively support the factory
762 Calibration safeguards identification status and records ltBusiness Unitgt safeguards measuring equipment from adjustments that would invalidate measurement results Measuring equipment subject to calibration control is uniquely identified Calibration frequency is documented and controlled by the Calibration Scheduling System or other appropriate system Records and results of calibration and maintenance performed on each piece of equipment are maintained as specified by the supporting group and factory requirements Calibration status appears on a sticker or label affixed to the equipment or in a readily accessible database or record
763 Calibration methods When performing calibration qualified ltBusiness Unitgt personnel use procedures that identify the measurements to be made the accuracies required and the calibration settings The measuring equipment used is capable of the precision and accuracy requirements and the uncertainty of each measurement within specified limits
Measuring equipment is calibrated or verified at specified intervals or prior to use as applicable against measurement standards traceable to international or national measurement standards Where no such standards exist the basis used for calibration or verification is recorded
764 Corrective action ltBusiness Unitgt initiates appropriate action if measuring equipment is found to be out of tolerance or in an overdue condition Appropriate action may include but is not limited to frequency validity and product risk reviews as described below Records of the results of action taken are maintained and reviewed
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IF PRINTED ndash REFERENCE COPY
7641 Out-of-tolerance equipment for userowner and calibrating departments When measuring equipment is found in an out-of-tolerance condition the using department is notified The notification includes but is not be limited to all associated measurement data Departments notified of an out-of-tolerance device evaluate the impact and possible acceptance of nonconforming product or services by performing a Disposition Review Board (DRB) The Quality Systems Engineer generates the DRB in SPEED
Important No DRB is required if an out-of-tolerance condition occurs during initial (first) equipment calibration performed by the Site Calibration Standards Lab
7642 Overdue equipment for userowner and calibrating departments When measuring equipment is found in an overdue condition the using department is notified The notification includes but is not limited to all associated scheduling data Departments notified of an overdue device evaluate the impact by performing a Process Trouble Report (PTR) The Quality Systems Engineer generates the PTR in SPEED
8 Measurement Analysis and Improvement 81 Planning Monitoring Measurement and Improvement Activities
ltBusiness Unitgt plans and implements the monitoring measurement analysis and improvement processes needed to
bull Demonstrate conformity of processes and product bull Ensure conformity of the quality management system bull Continually improve the effectiveness of the quality management system
ltBusiness Unitgt establishes the applicable methods including statistical techniques and the specific equipment used for measuring processes and products
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IF PRINTED ndash REFERENCE COPY
82 Monitoring and Measurement 821 Customer satisfaction
ltBusiness Unitgt gathers analyzes and monitors information relating to customer perception of ltBusiness Unitgtrsquos performance ltBusiness Unitgt uses the sources of customer satisfaction information to determine if the organization is meeting the needs and expectations of ltBusiness Unitgtrsquos customers Results are reported to the ltBusiness Unitgt management staff as part of the management review process and records and action items are maintained
822 Internal and external audits ltBusiness Unitgt conducts internal audits at planned intervals in all areas of the organization where the quality of deliverables to the customer is affected ltBusiness Unitgt also facilitates second-party audits from Corporate Quality Assessment and third-party audits from the Registering Authority These audits
bull Verify compliance of the quality management system to product realization plans the requirements of ISO 90012000 and internal specifications as appropriate and the quality management system requirements established by ltBusiness Unitgt
bull Determine whether the quality management system has been effectively implemented and maintained
bull Help drive continual improvement throughout ltBusiness Unitgt
8221 Quality audit implementation Quality system audits are the defined responsibility of the Quality Systems Department Audits are
bull Carried out annually or as needed in line with documented procedures and responsibilities Audit frequency is based on business needs andor maturity system
bull Performed in a manner that ensures objectivity and impartiality of the audit process Auditors do not audit their own work
bull Defined planned and scheduled on the basis of the status and importance of the activities and areas to be audited as well as on the results of previous audits
In addition to internal audits the manufacturing floor performs self-audits annually or as needed
8222 Audit results follow-up and records The results of audits are formally recorded along with timely correctivepreventive action and the time frame agreed on by personnel having responsibility in the areas audited The effectiveness of the correctiveprevention action is reviewed as needed with personnel independent from the audited areas either during a subsequently scheduled audit or randomly
DOCUMENT NUMBER 99-9999 PAGE 35 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
The status and effectiveness of corrective and preventive actions as well as audit results and trends are assessed and reviewed as part of the management review process
8223 Continual improvement Audit and assessment results are analyzed to identify root causes of problems Organization-wide issues are identified and presented to management The approach ensures the continual improvement of the quality management system while it mitigates the recurrence of problems and nonconformities
823 Monitoring and measurement of processes At pertinent stages of the realization process ltBusiness Unitgt monitors and where applicable measures the performance of its processes Records and action items are maintained
Measures of process performance that may be incorporated into various realization processes include the following indicators
bull Capability bull Cost allocation and reduction bull Cycle time or throughput bull Measurable aspects of dependability bull Yield bull Effectiveness and efficiency of people bull Reaction time bull Utilization of technologies bull Waste reduction
824 Monitoring and measurement of deliverables
At pertinent stages of the realization process ltBusiness Unitgt monitors and where applicable measures product characteristics Verification (inspection) records and the test history of each production lot are maintained in WorkStream Records are also maintained as specified by the relevant documentation including the name of the person authorizing release of the deliverable
83 Control of Nonconforming Product ltBusiness Unitgt ensures that nonconforming product is identified and controlled to prevent its unintended use or delivery Nonconforming data are collected and analyzed and records and action items are maintained
831 Disposition Review Board A DRB is convened to confirm that questionable product is normal or indistinguishable from normal and to determine the disposition of such product A
DOCUMENT NUMBER 99-9999 PAGE 36 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
DRB is required when routine dispositioning procedures do not specify the appropriate disposition
832 Material Review Board A Material Review Board (MRB) is convened to evaluate the shipment of nonconforming product Nonconforming product is shipped only with the consent of a Quality and Reliability (QampR) engineer the customer andor Product Division
84 Analysis of Data ltBusiness Unitgt identifies collects and analyzes appropriate data to
bull Demonstrate the effectiveness of the quality management system bull Evaluate improvement and performance opportunities
85 Improvement 851 Continual improvement
ltBusiness Unitgt plans and manages the processes necessary for the continual improvement of its quality management system
852 Corrective and preventive actions ltBusiness Unitgt documents and follows processes that review nonconforming product and evaluates the need for correction and preventive actions The results of corrective and preventive actions taken are recorded and reviewed
Examples of ltBusiness Unitgt processes that may initiate corrective and preventive actions are
bull Management review of quality systems bull Internal and external audits and self-audits bull Incoming material quality control inspections bull Dispositioning of nonconforming product including DRBs and MRBs bull Yield review and low-yield analysis bull Customer feedback including Functional Analysis Correlation Requests
(FACRs) bull External Administrative Customers Issues (EACIs) bull Customer Quality Incident Report (CQIR)
853 Customer feedback system ltBusiness Unitgt sometimes receives feedback from ltCompanygtrsquos customers (through the ltCompanygt Quality Support Center) in the form of FACRs and EACIs ltCompanygtrsquos Customer Quality Engineers may raise awareness of certain high-impact issues by generating a CQIR
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IF PRINTED ndash REFERENCE COPY
854 Corrective action tracking The coordinatorowner for each process that is part of the formal corrective-preventive action system is responsible for tracking corrective and preventive actions
855 Correctivepreventive action implementation Implementation of corrective and preventive actions is prioritized as necessary based on factory requirements and customer expectations Corrective and preventive actions that require process changes are reviewed and approved for implementation by the appropriate Process Change Control Board (PCCB) The results of actions taken are recorded
856 Correctivepreventive action escalation Any issues identified within the formal correctivepreventive action system that require escalation due to priority risk or resourcing may be escalated using any of the following people or systems
bull Platform manager bull Department manager bull Manufacturing shift manager bull Quality and Reliability Manager bull ISO Management Representative bull Management review process bull Other communication forums as appropriate
9 Revision History
Rev Date Description Initiator
08 101298 Renew spec without content changes ltNamegt
09 2599 Complete rewrite reformat to comply with governing spec 7-section formatting
ltNamegt
10 4299 CN ndash To comply with ISO audit finding in development of a more robust and closed loop system for dealing with out-of-tolerance and overdue measurement and test equipment that require calibration from the site(s) Standard Calibration Lab
ltNamegt
11 52699 CN ndash Clarify when a DRB should not occur ltNamegt
12 021400 CN ndash Rewrite ltNamegt
13 101300 Complete rewrite using new template to comply with ISO 90012000
ltNamegt
DOCUMENT NUMBER 99-9999 PAGE 38 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 101 Key Organizational Responsibilities
The responsibility authority and interrelationship of all personnel who manage perform and verify work are defined in organizational charts by procedures within the various organizations focus areas and functional work groups and in the following matrix
Important
bull Refer to 553 for a description of the responsibilities assigned to the ltBusiness Unitgt Director and the ltBusiness Unitgt ISO Management Representative
bull Organizations and focus areas in rows bordered by dashed lines are outside ltBusiness Unitgt but provide specified support functions
Organization Focus Areas
Roadmap and Business Process Management (RBPM)
bull Product and Technology Integration bull CPU Packaging and Enabling Roadmaps bull Technology Assessments and Communications bull Package Technology Management and Capability Roadmaps
Design Process Development (DPD)
bull Design Tool Development bull ThermalMechanical Tools and Analysis bull Electrical Modeling and Analysis bull Mechanical Design and Integration bull Package Design and Integration bull Design Processes
Platform Materials and Enabling Development (PMED)
bull Platform Integration bull Materials bull Enabling bull Substrate Assembly Subcontractors
Module Engineering bull Process Engineering bull Process Change Control Board
DOCUMENT NUMBER 99-9999 PAGE 39 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Organization Focus Areas
Automation bull Equipment Integration bull Engineering Analysis bull Shop Floor Control bull Infrastructure bull Planning and Logistics Group (PLG) bull Test Automation bull Change Requests bull Change Control Board bull MDT bull Operations
Factory Operations bull Manufacturing bull Manufacturing Systems bull Industrial Engineering bull Build Logistics
Organizational Effectiveness Programs
bull Organizational Development bull Salaried Non-ExemptExemptFirst Line Management (FLM)
Development bull Mentoring bull Embedded Staffing and Sourcing bull Statistical Applications bull Factory Support bull Peer Training Systems bull Business Practices bull Safety bull Employee Relations Self-Assessment (ERSA) bull Quality Systems Audit bull Document Management Information Services bull Learning Technologies Integration and Validation
Quality and Reliability (QampR)
bull Platform and Enabling Quality and Reliability Engineering (QRE)
bull Materials Analysis bull Failure Analysis bull Fault Isolation bull Product QRE bull Customer and Sustaining Engineering
Quality and Reliability Engineering Support
bull Product reliability stress bull Preventive maintenance and calibration of equipment and
tools
DOCUMENT NUMBER 99-9999 PAGE 40 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Organization Focus Areas
Product Engineering
bull Product sample and early revenue requirements management bull Primary interface to Product Division bull Division to Virtual Factory coordination bull Product silicon test software (Test Change Control Board
Component test Burn-in PC Platform Validation) Southwest Regional Site Materials and Services (SMS)
bull Process support facilities bull Facilities support equipment bull Preventive and corrective maintenance of facilities support
and monitoring equipment
DOCUMENT NUMBER 99-9999 PAGE 41 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 102 ISO 90012000ltBusiness Unitgt Quality Manual Matrix
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
12 Application 421 551 7
4 Quality management system 1 41 General requirements 1 42 Documentation requirements 43 421 General 43 422 Quality manual 43 44
423 Control of documents 432 44 45 46
424 Control of quality records 3 433 444 45 46 563 61 624 711 722 734 735 736 737 741 742 752 762 764 82 852 855
5 Management responsibility 5 51 Management commitment 51 553 56 6 101
52 Customer focus 52 72
53 Quality policy 53 552 561
54 Planning 54 541 Quality objectives 541 542
542 Quality management system planning 46 542 6 71 731 81 851
55 Responsibility authority and communication 55 551 Responsibility and authority 531 541 551 552 553 56
101 552 Management representative 553 553 Internal communication 533 553 62 101 56 Management review 56 561 General 443 542 561 562 Review input 562 821 8222 852 856
lowastlowastlowastlowast Boldface = Strong relationship between the ltBusiness Unitgt Quality Manual and the ISO 90012000 clause
DOCUMENT NUMBER 99-9999 PAGE 42 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
563 Review output 563 46
6 Resource management 6 61 Provision of resources 51 6 62 Human resources 61 62
621 General 51 61 62
622 Competence awareness and training 46 62
63 Infrastructure 63 64 Work environment 64 7 Product realization 7 71 Planning of product realization 542 46 6 71 722 733 735
736 81
72 Customer-related processes 72 721 Determination of requirements related to
the product
52 721
722 Review of requirements related to the product
46 722
723 Customer communication 723 853
73 Design and development 73 731 Design and development planning 542 731 732 Design and development inputs 46 732 733 Design and development outputs 733 75
734 Design and development review 46 734
735 Design and development verification 46 735 736 Design and development validation 46 736 737 Control of design and development
changes
46 737
74 Purchasing 74 741 Purchasing process 46 741 84
742 Purchasing information 46 742 743 Verification of purchased product 743 75 Production and service provision 75
DOCUMENT NUMBER 99-9999 PAGE 43 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
751 Control of production and service provision
751
752 Validation of processes for production and service provision
46 623 752
753 Identification and traceability 46 753 83
754 Customer property 754 755 Preservation of product 755 76 Control of monitoring and measuring devices 46 721 76 83
8 Measurement analysis and improvement 8 81 General 542 71 81 82
82 Monitoring and measurement 82 821 Customer satisfaction 562 821 853
822 Internal audit 46 562 822 84 851
823 Monitoring and measurement of processes
46 823 84
824 Monitoring and measurement of product 46 824 83 84 83 Control of nonconforming product 83 84
84 Analysis of data 562 741 821 8223 823 824 83 84
85 Improvement 85 851 Continual improvement 531 54 56 8223 84 851
852
852 Corrective action 46 764 85
853 Preventive action 46 85
DOCUMENT NUMBER 99-9999 PAGE 44 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 103 ltBusiness Unitgt Quality ManualQuality Management System Documentation
Matrix The table below lists the sections by number and title of the ltBusiness Unitgt Quality Manual along with the applicable quality management system documentation associated with the quality manual (QM) sections
Sec QM Section Title Quality Management System Documentation
1 Purpose
2 Scope
3 Applicable Documents
4 General 41 Definitions 99-9999 ltBusiness Unitgt Quality Manual 42 ltBusiness Unitgt
Profile NA
43 Quality Management System Documentation
99-9999 ltBusiness Unitgt Quality Manual 99-9999 Departmental Document Control Policies and
Procedures 44 Quality Manual 99-9999 ltBusiness Unitgt Quality Manual
99-9999 Distribution of Controlled Documents 99-9999 DMIS ldquoltCompanygt Confidentialrdquo Requirements
45 Control of Documents
99-9999 Document Management Information Services Governing Spec for 99-XXXX SECC Documents
99-9999 Document Management Information Services Policies and Procedures for ltBusiness Unitgt Series Specifications
99-9999 Departmental Document Control Policies and Procedures
99-9999 Distribution of Controlled Documents 99-9999 DMIS ldquoltCompanygt Confidentialrdquo Requirements
46 Control of Quality Records
99-9999 Virtual Factory Quality Records Retention PoliciesProcedures
5 Management Responsibility 51 Management
Commitment 99-9999 Departmental Document Control Policies and
Procedures 52 Customer Focus 53 Quality Policy 99-9999 ltBusiness Unitgt Quality Manual 54 Planning
DOCUMENT NUMBER 99-9999 PAGE 45 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
55 Responsibility Authority and Communication
99-9999 ltBusiness Unitgt Quality Manual
56 Management Review 99-9999 ltBusiness Unitgt Management Review Policy and Procedure
6 Resource Management 61 Assignment of
Personnel
62 Competence Awareness and Training
99-9999 Training Guidelines and Procedures for ltBusiness Unitgt
New Hire Orientation Documentation 63 Infrastructure 64 Work Environment ltBusiness Unitgt Manufacturing Safety Handbook
Office Safety Handbook
7 Product Realization 71 Planning of Product
Realization
72 Customer-Related Processes
99-9999 Change Management Specification Plan It Manual
73 Design and Development
99-9999 AssemblyTest CCB Policies and Procedures 99-9999 Change Management Specification 99-9999 DPD Department Operations Process 99-9999 Software Development Process 99-9999 Product Design Integration Process 99-9999 Enabling Design Process 99-9999 Technology Design Integration Process 99-9999 Design Validation Process 99-9999 Product Package Design Requirements Document
(PDRD) Process Applicable design rules Applicable library standards
74 Purchasing ltBusiness Unitgt Materials Desktop Procedures
DOCUMENT NUMBER 99-9999 PAGE 46 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
75 Production Provision 99-9999 Procurement specification for (Commodity) Materials 99-9999 ltBusiness Unitgt ESD Requirements 99-9999 AssemblyTest CCB Policies and Procedures 99-9999 Traceability and Bottomside Marking Requirements 99-9999 Standard Lot Numbering Specification 99-9999 Virtual Factory Quality Records Retention
PoliciesProcedures 99-9999 Chandler AZ Site Environmental Controls
Specification 99-9999 Unit Integrity Reject Management Specification 99-9999 C4OLGA Traceability Requirements 99-9999 WorkStream Policies and Procedures for C4 OLGA and
FC-PGA 99-9999 C4FC-PGA Class 10000 Cleanroom Protocol Guideline 99-9999 C4FC-PGA Class 100000 Cleanroom Protocol
Guideline 99-9999 OLGA1 OLGA2 INT2 FC-PGA VF and MCM On-
HoldOff-Hold System Procedure 99-9999 Pack Procedure Applicable process operating and other specifications AzLO Desktop Operating Procedures Handling and storage procedures documented in individual specifications Online Summary of Electrical Test (OSET) Product build kits
76 Control of Monitoring and Measuring Devices
99-9999 Arizona Standards Lab Calibration Procedures 99-9999 Measuring Equipment and Calibration Policy 99-9999 Virtual Factory AssemblyTest Manufacturing
Preventive Maintenance and Calibration Spec Individual manufacturing equipment specifications
8 Measurement Analysis and Improvement 81 Planning Monitoring
Measurement and Improvement Activities
DOCUMENT NUMBER 99-9999 PAGE 47 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
82 Monitoring and Measurement
99-9999 Procurement specification for (Commodity) Materials 99-9999 ATMO Spec Template for 08 Series Specs 99-9999 AT Internal Audit Policies amp Procedures for Virtual
Factories 99-9999 AT Self Audit Policies amp Procedures for Virtual
Factories 99-9999 ltBusiness UnitgtATM Quality Audit Corrective Action
Tracking Procedure using Speed 99-9999 FC-PGAINT2 and OLGA VF Inspection Trouble Report
(ITR) Procedures 99-9999 C4 amp FC-PGA VF Material and Disposition Review
Board Procedure 99-9999 Final Visual Inspection Procedure 99-9999 FC-PGAINT2 and OLGA Virtual Factory Final QA
Minimum Lot Acceptance Inspections Requirements and Procedure
99-9999 Quality System Auditing Policy 83 Control of
Nonconforming Product
99-9999 Material and Disposition Review Board procedure 99-9999 Unit IntegrityReject Management Specification 99-9999 OLGA1 and FC-PGA VF Process Trouble Report System 99-9999 Yield Issue Procedures and Guidelines 99-9999 OLGA1 OLGA2 INT2 FC-PGA VF and MCM On-
HoldOff-Hold System Procedure 99-9999 C4 amp FCPGA VF Material and Disposition Review
Board Procedure 84 Analysis of Data 85 Improvement 99-9999 AssemblyTest CCB Policies and Procedures
99-9999 AT Internal Audit Policies amp Procedures for Virtual Factories
99-9999 Excursion (DRBMRBITRPTR) NotificationDocumentation in SPEED ndash Policies and Procedures
99-9999 C4 amp FC-PGA VF Material and Disposition Review Board Procedure
Departmentally controlled procedures for yield management Departmentally controlled procedures for FACRs
DOCUMENT NUMBER 99-9999 PAGE 48 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 104 Abbreviations
ADC Arizona Distribution Center
AR Action Request
ltBusiness Unitgt
ltBusiness Unitgt
ATPO Assembly Test Process Orders
BKM Best known method (work instruction)
BOM Bill of materials
BPS Basic product specifications
CAT Chandler Assembly Test
CCB Change Control Board
CPU Central Processing Unit
CQIR Customer Quality Incident Report
DMIS Document Management Information Services
DRB Disposition Review Board
EACI External Administrative Customers Issue
EHS Environmental Health and Safety
ERSA Employee Relations Self-Assessment
FACR Functional Analysis Correlation Request
FPO Finish Process Order
HVM High-Volume Manufacturing
ITR Inspection Trouble Report (also known as Internal Trouble Report)
ISO International Organization for Standardization
LDC Local desktop control (work instruction)
MampTE Measurement and Test Equipment
MBP Management by Planning
MRB Material Review Board
MTS Module Target Specifications
MUM Monthly Update Meeting
OSET Online Summary of Electrical Test
PCCB Process Change Control Board
DOCUMENT NUMBER 99-9999 PAGE 49 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
PDRD Package Design Requirements Document
POR Plan of Record
PRD Product Requirements Document
PTR Process Trouble Report
PPV PC Platform Validation
QampR Quality and Reliability
RFC Response Flow Checklist
SLI Substrate Lot Identifier
SMS Site Materials and Services
SPC Statistical process control
SPEED System Product Engineering ECO Database
SSP Supplier Support Program
STC Simultaneous Technical Certification
TAP Technology Architecture Plan
TCCB Test Change Control Board
TEI Temporary Engineering Instruction
TMG Technology Manufacturing Group
TPS Technology Performance Specification
TTS Technology Target Specification
VDA Vendor Design Approval
VF Virtual factory
DOCUMENT NUMBER 99-9999 PAGE 27 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ltBusiness Unitgt has documented procedures that establish when in the design and development process validation is performed Validation records and action items are maintained
737 Control of design and development changes Authorized ltBusiness Unitgt personnel identify document review and approve all design and development changes before implementation Records of the results of the change review and action items are maintained
74 Purchasing Purchases and services that impact the quality of products delivered to ltBusiness Unitgt customers are strictly controlled The type and extent of control applied to the supplier and the purchased product are dependent on the effect of the purchased product on subsequent product realization or the final product Controls are exercised by departments inside and outside ltBusiness Unitgt depending on the purchased product or service
741 Purchasing process ltBusiness Unitgt controls its purchasing processes to ensure that direct and indirect materials
bull Conform to requirements bull Reach manufacturing without interruption bull Are procured from approved suppliers
The responsible commodity management team evaluates and selects suppliers on the basis of their ability to meet ltBusiness Unitgtrsquos requirements including as applicable having a quality management system and meeting any stated product- or service-specific quality assurance requirements
The responsible commodity team performs subsequent reevaluations at prescribed intervals using methods including but not limited to those in the following list
bull A formal assessment process of the supplierrsquos capability to supply products andor services
bull Analysis of data in relation to key parameters for example delivery performance and material rejects
bull Feedback received bull Evaluation at the time of subcontract renewal
Evaluation records and action items arising from the evaluation are maintained
DOCUMENT NUMBER 99-9999 PAGE 28 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
742 Purchasing information ltBusiness Unitgt ensures that its purchasing documents are approved prior to submitting them to the supplier During the approval process information relating to the particular purchase is checked for accuracy and adequacy of the specified requirements Purchasing information may include
bull Drawings bull Specifications bull References to part numbers and descriptions bull Requirements for approval of product procedures processes and equipment bull Requirements for qualification of personnel bull Verification arrangements at the supplierrsquos premises and method of product
release bull Supplier quality management system requirements
ltBusiness Unitgt maintains records of all its purchasing documents
743 Verification of purchased product ltBusiness Unitgt has established and implemented inspection and other activities necessary for ensuring that purchased product meets specified purchase requirements
When the applicable contract with the supplier allows ltBusiness Unitgtrsquos representatives may audit the supplierrsquos premises Also when specified under contract and allowable under the contract with ltBusiness Unitgtrsquos suppliers ltBusiness Unitgtrsquos customers or their representatives will be afforded the opportunity to visit the supplierrsquos premises to perform verification
75 Production Provision 751 Control of production operations
ltBusiness Unitgt plans and carries out production operations under controlled conditions Controlled conditions include as applicable
bull Availability of information that describes the characteristics of the product bull Availability of work instructions at points of use bull Use of suitable equipment bull Availability and use of measuring and monitoring devices bull Implementation of monitoring and measurement activities bull Implementation of release delivery and any applicable post-delivery activities
7511 Control of processes and equipment The processes and equipment used to produce new package technology are initially qualified under controlled conditions Platform managers define the transfer requirements for high-volume manufacturing
DOCUMENT NUMBER 99-9999 PAGE 29 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
The methods used to qualify equipment purchased to support increasing product demand are described in procurement specifications andor contracts Additional equipment characterization requirements are defined in Change Control Board (CCB) documents
7512 Process sequence and recipes The procedures and recipes for each process step are documented in controlled documents which typically include the following
bull Individual process operating specifications bull Bills of materials (BOMs) bull Basic product specifications (BPSs) bull Special customer specifications (S-specs) bull Online Summary of Electrical Test (OSET)
The correct production sequences are controlled and planned using WorkStream Information contained in WorkStream includes the product routes operation numbers processing data and other information necessary to support the manufacturing process The progress of a product or group of products through a production route is controlled and monitored in WorkStream WorkStream is accessible using computer terminals located throughout the factory
7513 Process change controlprocess improvement Changes to continually improve qualified processes testing equipment or indirect and direct materials are documented and controlled by the appropriate CCB To maintain the integrity of the process ltBusiness Unitgt verifies the resulting output to ensure that the instituted change has the desired effect
7514 Statistical process control Where appropriate statistical process control (SPC) is used on key process parameters and quality characteristics Response flow checklists (RFCs) to correct out-of-control conditions are used where appropriate The details of the SPC system and other monitors are documented in individual process specifications
752 Validation of processes for production Validation of processes for production demonstrates the ability of processes to achieve planned results At appropriate intervals in the realization process ltBusiness Unitgt validates processes where
bull Subsequent monitoring or measurement cannot verify the resulting output bull Deficiencies in the product may become apparent only after the product is in
use
DOCUMENT NUMBER 99-9999 PAGE 30 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ltBusiness Unitgt validation arrangements of these processes include as applicable
bull Defined criteria for review and approval of the processes bull Approval of equipment and qualification of personnel bull Use of specific methods and procedures bull Records requirements bull Revalidation
753 Identification and traceability ltBusiness Unitgt identifies where appropriate the product by suitable means throughout product realization and it identifies the product status with respect to monitoring and measurement requirements as described below
7531 Identification and traceability control ltBusiness Unitgt maintains product identification and traceability throughout product realization using a combination of the following methods
bull Physical segregation bull Fab lot number bull Lot travelers (Assembly Test Process Orders [ATPOs] or Finish Process
Orders [FPOs]) bull WorkStream routes bull Product package marking bull Substrate Lot Identifiers (SLIs)
The automated shop floor control system WorkStream controls product routing and traceability WorkStream routes are programmed to prevent product from being moved to a future operation until all processing and data collection at the current operation are complete This control process applies to production lots nonstandard flow products which are processed using specialized routes and die sales which are normal product processed through a partial assembly route in accordance with customer request WorkStream can be used to trace lots currently in the factory to a specific location or operation in the factory Records pertaining to lot processing (ATPOFPO) are retained
Production lots are physically segregated from each other through the use of approved carts A lot is carried on a designated cart (or carts) and the cart carries only one lot to maintain traceability and lot integrity
7532 Monitoring and measurement status Lot travelers (ATPOs and FPOs) and WorkStream are used to indicate the status of product within the overall process flow Manufacturing personnel record the measurement and monitoring status of each lot on the appropriate traveler and enter the data into WorkStream
DOCUMENT NUMBER 99-9999 PAGE 31 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Product that has been inspected and has passed the defined quality criteria is moved to the next operation Rejected product is physically separated from acceptable product whenever possible If physical separation is not yet possible the rejected product is clearly identified as reject product and disposed of according to the governing procedure Product that has been placed on hold for production-related problems is identified as ldquoon holdrdquo and cannot be processed further until its disposition is determined
754 Customer property ltBusiness Unitgt identifies verifies and protects property and other assets owned by customers and other interested parties while the property is under its control Such property may be provided for use or incorporation into an ltBusiness Unitgt deliverable
Property that is lost damaged or does not meet specification is reported to the customer and records are maintained
755 Preservation of product ltBusiness Unitgt has processes that preserve conformity of product and constituent product parts during internal processing and delivery to the intended destination ltBusiness Unitgt personnel are responsible for handling product inside the factory and for delivery to the Arizona Distribution Center (ADC) ADC is responsible for packaging and handling of finished product
Southwest Regional Site Materials and Services monitors direct materials from point of receipt through storage until it is issued to ltBusiness Unitgt manufacturing Supplier packaging is maintained as long as possible to ensure proper handling and storage Perishable material is coded with expiration dates Indirect materials are coded with part numbers and revision levels to ensure that correct revision level materials are being used in manufacturing
ltBusiness Unitgt product is assembled under appropriate environmental control to prevent contamination deterioration and damage from electrostatic discharge Use of automated process equipment and associated carriers minimizes the potential for damage due to material handling
ltBusiness Unitgt packaging and shipping standards conform to corporate drawing specifications Packaging supplies are procured through corporate-contracted suppliers
76 Control of Monitoring and Measuring Devices 761 Introduction
ltBusiness Unitgtrsquos processes ensure that monitoring and measurement activities are carried out in a manner that is consistent with monitoring and measurement requirements
ltBusiness Unitgt controls calibrates and maintains monitoring and measuring devices needed to provide evidence of conformity of product to determined
DOCUMENT NUMBER 99-9999 PAGE 32 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
requirements Manufacturing and support organizations deliver to the Site Calibration Standards Lab measuring equipment that either needs adjustment or is due for calibration on or before the calibration due date Every organization that comes into contact with measuring equipment has procedures to protect the equipment from damage and deterioration during handling maintenance and storage
Monitoring and measuring devices subject to calibration include but are not limited to
bull Measurement and test equipment (MampTE) bull Analytical in-process inspection equipment bull Final test equipment bull Computer software used in the monitoring and measurement of specified
requirements
ltBusiness Unitgt preventive maintenance and calibration procedures also apply to monitoring and measuring devices used by suppliers in the Supplier Support Program (SSP) and by other contractors who actively support the factory
762 Calibration safeguards identification status and records ltBusiness Unitgt safeguards measuring equipment from adjustments that would invalidate measurement results Measuring equipment subject to calibration control is uniquely identified Calibration frequency is documented and controlled by the Calibration Scheduling System or other appropriate system Records and results of calibration and maintenance performed on each piece of equipment are maintained as specified by the supporting group and factory requirements Calibration status appears on a sticker or label affixed to the equipment or in a readily accessible database or record
763 Calibration methods When performing calibration qualified ltBusiness Unitgt personnel use procedures that identify the measurements to be made the accuracies required and the calibration settings The measuring equipment used is capable of the precision and accuracy requirements and the uncertainty of each measurement within specified limits
Measuring equipment is calibrated or verified at specified intervals or prior to use as applicable against measurement standards traceable to international or national measurement standards Where no such standards exist the basis used for calibration or verification is recorded
764 Corrective action ltBusiness Unitgt initiates appropriate action if measuring equipment is found to be out of tolerance or in an overdue condition Appropriate action may include but is not limited to frequency validity and product risk reviews as described below Records of the results of action taken are maintained and reviewed
DOCUMENT NUMBER 99-9999 PAGE 33 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
7641 Out-of-tolerance equipment for userowner and calibrating departments When measuring equipment is found in an out-of-tolerance condition the using department is notified The notification includes but is not be limited to all associated measurement data Departments notified of an out-of-tolerance device evaluate the impact and possible acceptance of nonconforming product or services by performing a Disposition Review Board (DRB) The Quality Systems Engineer generates the DRB in SPEED
Important No DRB is required if an out-of-tolerance condition occurs during initial (first) equipment calibration performed by the Site Calibration Standards Lab
7642 Overdue equipment for userowner and calibrating departments When measuring equipment is found in an overdue condition the using department is notified The notification includes but is not limited to all associated scheduling data Departments notified of an overdue device evaluate the impact by performing a Process Trouble Report (PTR) The Quality Systems Engineer generates the PTR in SPEED
8 Measurement Analysis and Improvement 81 Planning Monitoring Measurement and Improvement Activities
ltBusiness Unitgt plans and implements the monitoring measurement analysis and improvement processes needed to
bull Demonstrate conformity of processes and product bull Ensure conformity of the quality management system bull Continually improve the effectiveness of the quality management system
ltBusiness Unitgt establishes the applicable methods including statistical techniques and the specific equipment used for measuring processes and products
DOCUMENT NUMBER 99-9999 PAGE 34 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
82 Monitoring and Measurement 821 Customer satisfaction
ltBusiness Unitgt gathers analyzes and monitors information relating to customer perception of ltBusiness Unitgtrsquos performance ltBusiness Unitgt uses the sources of customer satisfaction information to determine if the organization is meeting the needs and expectations of ltBusiness Unitgtrsquos customers Results are reported to the ltBusiness Unitgt management staff as part of the management review process and records and action items are maintained
822 Internal and external audits ltBusiness Unitgt conducts internal audits at planned intervals in all areas of the organization where the quality of deliverables to the customer is affected ltBusiness Unitgt also facilitates second-party audits from Corporate Quality Assessment and third-party audits from the Registering Authority These audits
bull Verify compliance of the quality management system to product realization plans the requirements of ISO 90012000 and internal specifications as appropriate and the quality management system requirements established by ltBusiness Unitgt
bull Determine whether the quality management system has been effectively implemented and maintained
bull Help drive continual improvement throughout ltBusiness Unitgt
8221 Quality audit implementation Quality system audits are the defined responsibility of the Quality Systems Department Audits are
bull Carried out annually or as needed in line with documented procedures and responsibilities Audit frequency is based on business needs andor maturity system
bull Performed in a manner that ensures objectivity and impartiality of the audit process Auditors do not audit their own work
bull Defined planned and scheduled on the basis of the status and importance of the activities and areas to be audited as well as on the results of previous audits
In addition to internal audits the manufacturing floor performs self-audits annually or as needed
8222 Audit results follow-up and records The results of audits are formally recorded along with timely correctivepreventive action and the time frame agreed on by personnel having responsibility in the areas audited The effectiveness of the correctiveprevention action is reviewed as needed with personnel independent from the audited areas either during a subsequently scheduled audit or randomly
DOCUMENT NUMBER 99-9999 PAGE 35 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
The status and effectiveness of corrective and preventive actions as well as audit results and trends are assessed and reviewed as part of the management review process
8223 Continual improvement Audit and assessment results are analyzed to identify root causes of problems Organization-wide issues are identified and presented to management The approach ensures the continual improvement of the quality management system while it mitigates the recurrence of problems and nonconformities
823 Monitoring and measurement of processes At pertinent stages of the realization process ltBusiness Unitgt monitors and where applicable measures the performance of its processes Records and action items are maintained
Measures of process performance that may be incorporated into various realization processes include the following indicators
bull Capability bull Cost allocation and reduction bull Cycle time or throughput bull Measurable aspects of dependability bull Yield bull Effectiveness and efficiency of people bull Reaction time bull Utilization of technologies bull Waste reduction
824 Monitoring and measurement of deliverables
At pertinent stages of the realization process ltBusiness Unitgt monitors and where applicable measures product characteristics Verification (inspection) records and the test history of each production lot are maintained in WorkStream Records are also maintained as specified by the relevant documentation including the name of the person authorizing release of the deliverable
83 Control of Nonconforming Product ltBusiness Unitgt ensures that nonconforming product is identified and controlled to prevent its unintended use or delivery Nonconforming data are collected and analyzed and records and action items are maintained
831 Disposition Review Board A DRB is convened to confirm that questionable product is normal or indistinguishable from normal and to determine the disposition of such product A
DOCUMENT NUMBER 99-9999 PAGE 36 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
DRB is required when routine dispositioning procedures do not specify the appropriate disposition
832 Material Review Board A Material Review Board (MRB) is convened to evaluate the shipment of nonconforming product Nonconforming product is shipped only with the consent of a Quality and Reliability (QampR) engineer the customer andor Product Division
84 Analysis of Data ltBusiness Unitgt identifies collects and analyzes appropriate data to
bull Demonstrate the effectiveness of the quality management system bull Evaluate improvement and performance opportunities
85 Improvement 851 Continual improvement
ltBusiness Unitgt plans and manages the processes necessary for the continual improvement of its quality management system
852 Corrective and preventive actions ltBusiness Unitgt documents and follows processes that review nonconforming product and evaluates the need for correction and preventive actions The results of corrective and preventive actions taken are recorded and reviewed
Examples of ltBusiness Unitgt processes that may initiate corrective and preventive actions are
bull Management review of quality systems bull Internal and external audits and self-audits bull Incoming material quality control inspections bull Dispositioning of nonconforming product including DRBs and MRBs bull Yield review and low-yield analysis bull Customer feedback including Functional Analysis Correlation Requests
(FACRs) bull External Administrative Customers Issues (EACIs) bull Customer Quality Incident Report (CQIR)
853 Customer feedback system ltBusiness Unitgt sometimes receives feedback from ltCompanygtrsquos customers (through the ltCompanygt Quality Support Center) in the form of FACRs and EACIs ltCompanygtrsquos Customer Quality Engineers may raise awareness of certain high-impact issues by generating a CQIR
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IF PRINTED ndash REFERENCE COPY
854 Corrective action tracking The coordinatorowner for each process that is part of the formal corrective-preventive action system is responsible for tracking corrective and preventive actions
855 Correctivepreventive action implementation Implementation of corrective and preventive actions is prioritized as necessary based on factory requirements and customer expectations Corrective and preventive actions that require process changes are reviewed and approved for implementation by the appropriate Process Change Control Board (PCCB) The results of actions taken are recorded
856 Correctivepreventive action escalation Any issues identified within the formal correctivepreventive action system that require escalation due to priority risk or resourcing may be escalated using any of the following people or systems
bull Platform manager bull Department manager bull Manufacturing shift manager bull Quality and Reliability Manager bull ISO Management Representative bull Management review process bull Other communication forums as appropriate
9 Revision History
Rev Date Description Initiator
08 101298 Renew spec without content changes ltNamegt
09 2599 Complete rewrite reformat to comply with governing spec 7-section formatting
ltNamegt
10 4299 CN ndash To comply with ISO audit finding in development of a more robust and closed loop system for dealing with out-of-tolerance and overdue measurement and test equipment that require calibration from the site(s) Standard Calibration Lab
ltNamegt
11 52699 CN ndash Clarify when a DRB should not occur ltNamegt
12 021400 CN ndash Rewrite ltNamegt
13 101300 Complete rewrite using new template to comply with ISO 90012000
ltNamegt
DOCUMENT NUMBER 99-9999 PAGE 38 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 101 Key Organizational Responsibilities
The responsibility authority and interrelationship of all personnel who manage perform and verify work are defined in organizational charts by procedures within the various organizations focus areas and functional work groups and in the following matrix
Important
bull Refer to 553 for a description of the responsibilities assigned to the ltBusiness Unitgt Director and the ltBusiness Unitgt ISO Management Representative
bull Organizations and focus areas in rows bordered by dashed lines are outside ltBusiness Unitgt but provide specified support functions
Organization Focus Areas
Roadmap and Business Process Management (RBPM)
bull Product and Technology Integration bull CPU Packaging and Enabling Roadmaps bull Technology Assessments and Communications bull Package Technology Management and Capability Roadmaps
Design Process Development (DPD)
bull Design Tool Development bull ThermalMechanical Tools and Analysis bull Electrical Modeling and Analysis bull Mechanical Design and Integration bull Package Design and Integration bull Design Processes
Platform Materials and Enabling Development (PMED)
bull Platform Integration bull Materials bull Enabling bull Substrate Assembly Subcontractors
Module Engineering bull Process Engineering bull Process Change Control Board
DOCUMENT NUMBER 99-9999 PAGE 39 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Organization Focus Areas
Automation bull Equipment Integration bull Engineering Analysis bull Shop Floor Control bull Infrastructure bull Planning and Logistics Group (PLG) bull Test Automation bull Change Requests bull Change Control Board bull MDT bull Operations
Factory Operations bull Manufacturing bull Manufacturing Systems bull Industrial Engineering bull Build Logistics
Organizational Effectiveness Programs
bull Organizational Development bull Salaried Non-ExemptExemptFirst Line Management (FLM)
Development bull Mentoring bull Embedded Staffing and Sourcing bull Statistical Applications bull Factory Support bull Peer Training Systems bull Business Practices bull Safety bull Employee Relations Self-Assessment (ERSA) bull Quality Systems Audit bull Document Management Information Services bull Learning Technologies Integration and Validation
Quality and Reliability (QampR)
bull Platform and Enabling Quality and Reliability Engineering (QRE)
bull Materials Analysis bull Failure Analysis bull Fault Isolation bull Product QRE bull Customer and Sustaining Engineering
Quality and Reliability Engineering Support
bull Product reliability stress bull Preventive maintenance and calibration of equipment and
tools
DOCUMENT NUMBER 99-9999 PAGE 40 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Organization Focus Areas
Product Engineering
bull Product sample and early revenue requirements management bull Primary interface to Product Division bull Division to Virtual Factory coordination bull Product silicon test software (Test Change Control Board
Component test Burn-in PC Platform Validation) Southwest Regional Site Materials and Services (SMS)
bull Process support facilities bull Facilities support equipment bull Preventive and corrective maintenance of facilities support
and monitoring equipment
DOCUMENT NUMBER 99-9999 PAGE 41 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 102 ISO 90012000ltBusiness Unitgt Quality Manual Matrix
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
12 Application 421 551 7
4 Quality management system 1 41 General requirements 1 42 Documentation requirements 43 421 General 43 422 Quality manual 43 44
423 Control of documents 432 44 45 46
424 Control of quality records 3 433 444 45 46 563 61 624 711 722 734 735 736 737 741 742 752 762 764 82 852 855
5 Management responsibility 5 51 Management commitment 51 553 56 6 101
52 Customer focus 52 72
53 Quality policy 53 552 561
54 Planning 54 541 Quality objectives 541 542
542 Quality management system planning 46 542 6 71 731 81 851
55 Responsibility authority and communication 55 551 Responsibility and authority 531 541 551 552 553 56
101 552 Management representative 553 553 Internal communication 533 553 62 101 56 Management review 56 561 General 443 542 561 562 Review input 562 821 8222 852 856
lowastlowastlowastlowast Boldface = Strong relationship between the ltBusiness Unitgt Quality Manual and the ISO 90012000 clause
DOCUMENT NUMBER 99-9999 PAGE 42 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
563 Review output 563 46
6 Resource management 6 61 Provision of resources 51 6 62 Human resources 61 62
621 General 51 61 62
622 Competence awareness and training 46 62
63 Infrastructure 63 64 Work environment 64 7 Product realization 7 71 Planning of product realization 542 46 6 71 722 733 735
736 81
72 Customer-related processes 72 721 Determination of requirements related to
the product
52 721
722 Review of requirements related to the product
46 722
723 Customer communication 723 853
73 Design and development 73 731 Design and development planning 542 731 732 Design and development inputs 46 732 733 Design and development outputs 733 75
734 Design and development review 46 734
735 Design and development verification 46 735 736 Design and development validation 46 736 737 Control of design and development
changes
46 737
74 Purchasing 74 741 Purchasing process 46 741 84
742 Purchasing information 46 742 743 Verification of purchased product 743 75 Production and service provision 75
DOCUMENT NUMBER 99-9999 PAGE 43 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
751 Control of production and service provision
751
752 Validation of processes for production and service provision
46 623 752
753 Identification and traceability 46 753 83
754 Customer property 754 755 Preservation of product 755 76 Control of monitoring and measuring devices 46 721 76 83
8 Measurement analysis and improvement 8 81 General 542 71 81 82
82 Monitoring and measurement 82 821 Customer satisfaction 562 821 853
822 Internal audit 46 562 822 84 851
823 Monitoring and measurement of processes
46 823 84
824 Monitoring and measurement of product 46 824 83 84 83 Control of nonconforming product 83 84
84 Analysis of data 562 741 821 8223 823 824 83 84
85 Improvement 85 851 Continual improvement 531 54 56 8223 84 851
852
852 Corrective action 46 764 85
853 Preventive action 46 85
DOCUMENT NUMBER 99-9999 PAGE 44 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 103 ltBusiness Unitgt Quality ManualQuality Management System Documentation
Matrix The table below lists the sections by number and title of the ltBusiness Unitgt Quality Manual along with the applicable quality management system documentation associated with the quality manual (QM) sections
Sec QM Section Title Quality Management System Documentation
1 Purpose
2 Scope
3 Applicable Documents
4 General 41 Definitions 99-9999 ltBusiness Unitgt Quality Manual 42 ltBusiness Unitgt
Profile NA
43 Quality Management System Documentation
99-9999 ltBusiness Unitgt Quality Manual 99-9999 Departmental Document Control Policies and
Procedures 44 Quality Manual 99-9999 ltBusiness Unitgt Quality Manual
99-9999 Distribution of Controlled Documents 99-9999 DMIS ldquoltCompanygt Confidentialrdquo Requirements
45 Control of Documents
99-9999 Document Management Information Services Governing Spec for 99-XXXX SECC Documents
99-9999 Document Management Information Services Policies and Procedures for ltBusiness Unitgt Series Specifications
99-9999 Departmental Document Control Policies and Procedures
99-9999 Distribution of Controlled Documents 99-9999 DMIS ldquoltCompanygt Confidentialrdquo Requirements
46 Control of Quality Records
99-9999 Virtual Factory Quality Records Retention PoliciesProcedures
5 Management Responsibility 51 Management
Commitment 99-9999 Departmental Document Control Policies and
Procedures 52 Customer Focus 53 Quality Policy 99-9999 ltBusiness Unitgt Quality Manual 54 Planning
DOCUMENT NUMBER 99-9999 PAGE 45 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
55 Responsibility Authority and Communication
99-9999 ltBusiness Unitgt Quality Manual
56 Management Review 99-9999 ltBusiness Unitgt Management Review Policy and Procedure
6 Resource Management 61 Assignment of
Personnel
62 Competence Awareness and Training
99-9999 Training Guidelines and Procedures for ltBusiness Unitgt
New Hire Orientation Documentation 63 Infrastructure 64 Work Environment ltBusiness Unitgt Manufacturing Safety Handbook
Office Safety Handbook
7 Product Realization 71 Planning of Product
Realization
72 Customer-Related Processes
99-9999 Change Management Specification Plan It Manual
73 Design and Development
99-9999 AssemblyTest CCB Policies and Procedures 99-9999 Change Management Specification 99-9999 DPD Department Operations Process 99-9999 Software Development Process 99-9999 Product Design Integration Process 99-9999 Enabling Design Process 99-9999 Technology Design Integration Process 99-9999 Design Validation Process 99-9999 Product Package Design Requirements Document
(PDRD) Process Applicable design rules Applicable library standards
74 Purchasing ltBusiness Unitgt Materials Desktop Procedures
DOCUMENT NUMBER 99-9999 PAGE 46 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
75 Production Provision 99-9999 Procurement specification for (Commodity) Materials 99-9999 ltBusiness Unitgt ESD Requirements 99-9999 AssemblyTest CCB Policies and Procedures 99-9999 Traceability and Bottomside Marking Requirements 99-9999 Standard Lot Numbering Specification 99-9999 Virtual Factory Quality Records Retention
PoliciesProcedures 99-9999 Chandler AZ Site Environmental Controls
Specification 99-9999 Unit Integrity Reject Management Specification 99-9999 C4OLGA Traceability Requirements 99-9999 WorkStream Policies and Procedures for C4 OLGA and
FC-PGA 99-9999 C4FC-PGA Class 10000 Cleanroom Protocol Guideline 99-9999 C4FC-PGA Class 100000 Cleanroom Protocol
Guideline 99-9999 OLGA1 OLGA2 INT2 FC-PGA VF and MCM On-
HoldOff-Hold System Procedure 99-9999 Pack Procedure Applicable process operating and other specifications AzLO Desktop Operating Procedures Handling and storage procedures documented in individual specifications Online Summary of Electrical Test (OSET) Product build kits
76 Control of Monitoring and Measuring Devices
99-9999 Arizona Standards Lab Calibration Procedures 99-9999 Measuring Equipment and Calibration Policy 99-9999 Virtual Factory AssemblyTest Manufacturing
Preventive Maintenance and Calibration Spec Individual manufacturing equipment specifications
8 Measurement Analysis and Improvement 81 Planning Monitoring
Measurement and Improvement Activities
DOCUMENT NUMBER 99-9999 PAGE 47 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
82 Monitoring and Measurement
99-9999 Procurement specification for (Commodity) Materials 99-9999 ATMO Spec Template for 08 Series Specs 99-9999 AT Internal Audit Policies amp Procedures for Virtual
Factories 99-9999 AT Self Audit Policies amp Procedures for Virtual
Factories 99-9999 ltBusiness UnitgtATM Quality Audit Corrective Action
Tracking Procedure using Speed 99-9999 FC-PGAINT2 and OLGA VF Inspection Trouble Report
(ITR) Procedures 99-9999 C4 amp FC-PGA VF Material and Disposition Review
Board Procedure 99-9999 Final Visual Inspection Procedure 99-9999 FC-PGAINT2 and OLGA Virtual Factory Final QA
Minimum Lot Acceptance Inspections Requirements and Procedure
99-9999 Quality System Auditing Policy 83 Control of
Nonconforming Product
99-9999 Material and Disposition Review Board procedure 99-9999 Unit IntegrityReject Management Specification 99-9999 OLGA1 and FC-PGA VF Process Trouble Report System 99-9999 Yield Issue Procedures and Guidelines 99-9999 OLGA1 OLGA2 INT2 FC-PGA VF and MCM On-
HoldOff-Hold System Procedure 99-9999 C4 amp FCPGA VF Material and Disposition Review
Board Procedure 84 Analysis of Data 85 Improvement 99-9999 AssemblyTest CCB Policies and Procedures
99-9999 AT Internal Audit Policies amp Procedures for Virtual Factories
99-9999 Excursion (DRBMRBITRPTR) NotificationDocumentation in SPEED ndash Policies and Procedures
99-9999 C4 amp FC-PGA VF Material and Disposition Review Board Procedure
Departmentally controlled procedures for yield management Departmentally controlled procedures for FACRs
DOCUMENT NUMBER 99-9999 PAGE 48 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 104 Abbreviations
ADC Arizona Distribution Center
AR Action Request
ltBusiness Unitgt
ltBusiness Unitgt
ATPO Assembly Test Process Orders
BKM Best known method (work instruction)
BOM Bill of materials
BPS Basic product specifications
CAT Chandler Assembly Test
CCB Change Control Board
CPU Central Processing Unit
CQIR Customer Quality Incident Report
DMIS Document Management Information Services
DRB Disposition Review Board
EACI External Administrative Customers Issue
EHS Environmental Health and Safety
ERSA Employee Relations Self-Assessment
FACR Functional Analysis Correlation Request
FPO Finish Process Order
HVM High-Volume Manufacturing
ITR Inspection Trouble Report (also known as Internal Trouble Report)
ISO International Organization for Standardization
LDC Local desktop control (work instruction)
MampTE Measurement and Test Equipment
MBP Management by Planning
MRB Material Review Board
MTS Module Target Specifications
MUM Monthly Update Meeting
OSET Online Summary of Electrical Test
PCCB Process Change Control Board
DOCUMENT NUMBER 99-9999 PAGE 49 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
PDRD Package Design Requirements Document
POR Plan of Record
PRD Product Requirements Document
PTR Process Trouble Report
PPV PC Platform Validation
QampR Quality and Reliability
RFC Response Flow Checklist
SLI Substrate Lot Identifier
SMS Site Materials and Services
SPC Statistical process control
SPEED System Product Engineering ECO Database
SSP Supplier Support Program
STC Simultaneous Technical Certification
TAP Technology Architecture Plan
TCCB Test Change Control Board
TEI Temporary Engineering Instruction
TMG Technology Manufacturing Group
TPS Technology Performance Specification
TTS Technology Target Specification
VDA Vendor Design Approval
VF Virtual factory
DOCUMENT NUMBER 99-9999 PAGE 28 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
742 Purchasing information ltBusiness Unitgt ensures that its purchasing documents are approved prior to submitting them to the supplier During the approval process information relating to the particular purchase is checked for accuracy and adequacy of the specified requirements Purchasing information may include
bull Drawings bull Specifications bull References to part numbers and descriptions bull Requirements for approval of product procedures processes and equipment bull Requirements for qualification of personnel bull Verification arrangements at the supplierrsquos premises and method of product
release bull Supplier quality management system requirements
ltBusiness Unitgt maintains records of all its purchasing documents
743 Verification of purchased product ltBusiness Unitgt has established and implemented inspection and other activities necessary for ensuring that purchased product meets specified purchase requirements
When the applicable contract with the supplier allows ltBusiness Unitgtrsquos representatives may audit the supplierrsquos premises Also when specified under contract and allowable under the contract with ltBusiness Unitgtrsquos suppliers ltBusiness Unitgtrsquos customers or their representatives will be afforded the opportunity to visit the supplierrsquos premises to perform verification
75 Production Provision 751 Control of production operations
ltBusiness Unitgt plans and carries out production operations under controlled conditions Controlled conditions include as applicable
bull Availability of information that describes the characteristics of the product bull Availability of work instructions at points of use bull Use of suitable equipment bull Availability and use of measuring and monitoring devices bull Implementation of monitoring and measurement activities bull Implementation of release delivery and any applicable post-delivery activities
7511 Control of processes and equipment The processes and equipment used to produce new package technology are initially qualified under controlled conditions Platform managers define the transfer requirements for high-volume manufacturing
DOCUMENT NUMBER 99-9999 PAGE 29 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
The methods used to qualify equipment purchased to support increasing product demand are described in procurement specifications andor contracts Additional equipment characterization requirements are defined in Change Control Board (CCB) documents
7512 Process sequence and recipes The procedures and recipes for each process step are documented in controlled documents which typically include the following
bull Individual process operating specifications bull Bills of materials (BOMs) bull Basic product specifications (BPSs) bull Special customer specifications (S-specs) bull Online Summary of Electrical Test (OSET)
The correct production sequences are controlled and planned using WorkStream Information contained in WorkStream includes the product routes operation numbers processing data and other information necessary to support the manufacturing process The progress of a product or group of products through a production route is controlled and monitored in WorkStream WorkStream is accessible using computer terminals located throughout the factory
7513 Process change controlprocess improvement Changes to continually improve qualified processes testing equipment or indirect and direct materials are documented and controlled by the appropriate CCB To maintain the integrity of the process ltBusiness Unitgt verifies the resulting output to ensure that the instituted change has the desired effect
7514 Statistical process control Where appropriate statistical process control (SPC) is used on key process parameters and quality characteristics Response flow checklists (RFCs) to correct out-of-control conditions are used where appropriate The details of the SPC system and other monitors are documented in individual process specifications
752 Validation of processes for production Validation of processes for production demonstrates the ability of processes to achieve planned results At appropriate intervals in the realization process ltBusiness Unitgt validates processes where
bull Subsequent monitoring or measurement cannot verify the resulting output bull Deficiencies in the product may become apparent only after the product is in
use
DOCUMENT NUMBER 99-9999 PAGE 30 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ltBusiness Unitgt validation arrangements of these processes include as applicable
bull Defined criteria for review and approval of the processes bull Approval of equipment and qualification of personnel bull Use of specific methods and procedures bull Records requirements bull Revalidation
753 Identification and traceability ltBusiness Unitgt identifies where appropriate the product by suitable means throughout product realization and it identifies the product status with respect to monitoring and measurement requirements as described below
7531 Identification and traceability control ltBusiness Unitgt maintains product identification and traceability throughout product realization using a combination of the following methods
bull Physical segregation bull Fab lot number bull Lot travelers (Assembly Test Process Orders [ATPOs] or Finish Process
Orders [FPOs]) bull WorkStream routes bull Product package marking bull Substrate Lot Identifiers (SLIs)
The automated shop floor control system WorkStream controls product routing and traceability WorkStream routes are programmed to prevent product from being moved to a future operation until all processing and data collection at the current operation are complete This control process applies to production lots nonstandard flow products which are processed using specialized routes and die sales which are normal product processed through a partial assembly route in accordance with customer request WorkStream can be used to trace lots currently in the factory to a specific location or operation in the factory Records pertaining to lot processing (ATPOFPO) are retained
Production lots are physically segregated from each other through the use of approved carts A lot is carried on a designated cart (or carts) and the cart carries only one lot to maintain traceability and lot integrity
7532 Monitoring and measurement status Lot travelers (ATPOs and FPOs) and WorkStream are used to indicate the status of product within the overall process flow Manufacturing personnel record the measurement and monitoring status of each lot on the appropriate traveler and enter the data into WorkStream
DOCUMENT NUMBER 99-9999 PAGE 31 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Product that has been inspected and has passed the defined quality criteria is moved to the next operation Rejected product is physically separated from acceptable product whenever possible If physical separation is not yet possible the rejected product is clearly identified as reject product and disposed of according to the governing procedure Product that has been placed on hold for production-related problems is identified as ldquoon holdrdquo and cannot be processed further until its disposition is determined
754 Customer property ltBusiness Unitgt identifies verifies and protects property and other assets owned by customers and other interested parties while the property is under its control Such property may be provided for use or incorporation into an ltBusiness Unitgt deliverable
Property that is lost damaged or does not meet specification is reported to the customer and records are maintained
755 Preservation of product ltBusiness Unitgt has processes that preserve conformity of product and constituent product parts during internal processing and delivery to the intended destination ltBusiness Unitgt personnel are responsible for handling product inside the factory and for delivery to the Arizona Distribution Center (ADC) ADC is responsible for packaging and handling of finished product
Southwest Regional Site Materials and Services monitors direct materials from point of receipt through storage until it is issued to ltBusiness Unitgt manufacturing Supplier packaging is maintained as long as possible to ensure proper handling and storage Perishable material is coded with expiration dates Indirect materials are coded with part numbers and revision levels to ensure that correct revision level materials are being used in manufacturing
ltBusiness Unitgt product is assembled under appropriate environmental control to prevent contamination deterioration and damage from electrostatic discharge Use of automated process equipment and associated carriers minimizes the potential for damage due to material handling
ltBusiness Unitgt packaging and shipping standards conform to corporate drawing specifications Packaging supplies are procured through corporate-contracted suppliers
76 Control of Monitoring and Measuring Devices 761 Introduction
ltBusiness Unitgtrsquos processes ensure that monitoring and measurement activities are carried out in a manner that is consistent with monitoring and measurement requirements
ltBusiness Unitgt controls calibrates and maintains monitoring and measuring devices needed to provide evidence of conformity of product to determined
DOCUMENT NUMBER 99-9999 PAGE 32 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
requirements Manufacturing and support organizations deliver to the Site Calibration Standards Lab measuring equipment that either needs adjustment or is due for calibration on or before the calibration due date Every organization that comes into contact with measuring equipment has procedures to protect the equipment from damage and deterioration during handling maintenance and storage
Monitoring and measuring devices subject to calibration include but are not limited to
bull Measurement and test equipment (MampTE) bull Analytical in-process inspection equipment bull Final test equipment bull Computer software used in the monitoring and measurement of specified
requirements
ltBusiness Unitgt preventive maintenance and calibration procedures also apply to monitoring and measuring devices used by suppliers in the Supplier Support Program (SSP) and by other contractors who actively support the factory
762 Calibration safeguards identification status and records ltBusiness Unitgt safeguards measuring equipment from adjustments that would invalidate measurement results Measuring equipment subject to calibration control is uniquely identified Calibration frequency is documented and controlled by the Calibration Scheduling System or other appropriate system Records and results of calibration and maintenance performed on each piece of equipment are maintained as specified by the supporting group and factory requirements Calibration status appears on a sticker or label affixed to the equipment or in a readily accessible database or record
763 Calibration methods When performing calibration qualified ltBusiness Unitgt personnel use procedures that identify the measurements to be made the accuracies required and the calibration settings The measuring equipment used is capable of the precision and accuracy requirements and the uncertainty of each measurement within specified limits
Measuring equipment is calibrated or verified at specified intervals or prior to use as applicable against measurement standards traceable to international or national measurement standards Where no such standards exist the basis used for calibration or verification is recorded
764 Corrective action ltBusiness Unitgt initiates appropriate action if measuring equipment is found to be out of tolerance or in an overdue condition Appropriate action may include but is not limited to frequency validity and product risk reviews as described below Records of the results of action taken are maintained and reviewed
DOCUMENT NUMBER 99-9999 PAGE 33 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
7641 Out-of-tolerance equipment for userowner and calibrating departments When measuring equipment is found in an out-of-tolerance condition the using department is notified The notification includes but is not be limited to all associated measurement data Departments notified of an out-of-tolerance device evaluate the impact and possible acceptance of nonconforming product or services by performing a Disposition Review Board (DRB) The Quality Systems Engineer generates the DRB in SPEED
Important No DRB is required if an out-of-tolerance condition occurs during initial (first) equipment calibration performed by the Site Calibration Standards Lab
7642 Overdue equipment for userowner and calibrating departments When measuring equipment is found in an overdue condition the using department is notified The notification includes but is not limited to all associated scheduling data Departments notified of an overdue device evaluate the impact by performing a Process Trouble Report (PTR) The Quality Systems Engineer generates the PTR in SPEED
8 Measurement Analysis and Improvement 81 Planning Monitoring Measurement and Improvement Activities
ltBusiness Unitgt plans and implements the monitoring measurement analysis and improvement processes needed to
bull Demonstrate conformity of processes and product bull Ensure conformity of the quality management system bull Continually improve the effectiveness of the quality management system
ltBusiness Unitgt establishes the applicable methods including statistical techniques and the specific equipment used for measuring processes and products
DOCUMENT NUMBER 99-9999 PAGE 34 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
82 Monitoring and Measurement 821 Customer satisfaction
ltBusiness Unitgt gathers analyzes and monitors information relating to customer perception of ltBusiness Unitgtrsquos performance ltBusiness Unitgt uses the sources of customer satisfaction information to determine if the organization is meeting the needs and expectations of ltBusiness Unitgtrsquos customers Results are reported to the ltBusiness Unitgt management staff as part of the management review process and records and action items are maintained
822 Internal and external audits ltBusiness Unitgt conducts internal audits at planned intervals in all areas of the organization where the quality of deliverables to the customer is affected ltBusiness Unitgt also facilitates second-party audits from Corporate Quality Assessment and third-party audits from the Registering Authority These audits
bull Verify compliance of the quality management system to product realization plans the requirements of ISO 90012000 and internal specifications as appropriate and the quality management system requirements established by ltBusiness Unitgt
bull Determine whether the quality management system has been effectively implemented and maintained
bull Help drive continual improvement throughout ltBusiness Unitgt
8221 Quality audit implementation Quality system audits are the defined responsibility of the Quality Systems Department Audits are
bull Carried out annually or as needed in line with documented procedures and responsibilities Audit frequency is based on business needs andor maturity system
bull Performed in a manner that ensures objectivity and impartiality of the audit process Auditors do not audit their own work
bull Defined planned and scheduled on the basis of the status and importance of the activities and areas to be audited as well as on the results of previous audits
In addition to internal audits the manufacturing floor performs self-audits annually or as needed
8222 Audit results follow-up and records The results of audits are formally recorded along with timely correctivepreventive action and the time frame agreed on by personnel having responsibility in the areas audited The effectiveness of the correctiveprevention action is reviewed as needed with personnel independent from the audited areas either during a subsequently scheduled audit or randomly
DOCUMENT NUMBER 99-9999 PAGE 35 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
The status and effectiveness of corrective and preventive actions as well as audit results and trends are assessed and reviewed as part of the management review process
8223 Continual improvement Audit and assessment results are analyzed to identify root causes of problems Organization-wide issues are identified and presented to management The approach ensures the continual improvement of the quality management system while it mitigates the recurrence of problems and nonconformities
823 Monitoring and measurement of processes At pertinent stages of the realization process ltBusiness Unitgt monitors and where applicable measures the performance of its processes Records and action items are maintained
Measures of process performance that may be incorporated into various realization processes include the following indicators
bull Capability bull Cost allocation and reduction bull Cycle time or throughput bull Measurable aspects of dependability bull Yield bull Effectiveness and efficiency of people bull Reaction time bull Utilization of technologies bull Waste reduction
824 Monitoring and measurement of deliverables
At pertinent stages of the realization process ltBusiness Unitgt monitors and where applicable measures product characteristics Verification (inspection) records and the test history of each production lot are maintained in WorkStream Records are also maintained as specified by the relevant documentation including the name of the person authorizing release of the deliverable
83 Control of Nonconforming Product ltBusiness Unitgt ensures that nonconforming product is identified and controlled to prevent its unintended use or delivery Nonconforming data are collected and analyzed and records and action items are maintained
831 Disposition Review Board A DRB is convened to confirm that questionable product is normal or indistinguishable from normal and to determine the disposition of such product A
DOCUMENT NUMBER 99-9999 PAGE 36 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
DRB is required when routine dispositioning procedures do not specify the appropriate disposition
832 Material Review Board A Material Review Board (MRB) is convened to evaluate the shipment of nonconforming product Nonconforming product is shipped only with the consent of a Quality and Reliability (QampR) engineer the customer andor Product Division
84 Analysis of Data ltBusiness Unitgt identifies collects and analyzes appropriate data to
bull Demonstrate the effectiveness of the quality management system bull Evaluate improvement and performance opportunities
85 Improvement 851 Continual improvement
ltBusiness Unitgt plans and manages the processes necessary for the continual improvement of its quality management system
852 Corrective and preventive actions ltBusiness Unitgt documents and follows processes that review nonconforming product and evaluates the need for correction and preventive actions The results of corrective and preventive actions taken are recorded and reviewed
Examples of ltBusiness Unitgt processes that may initiate corrective and preventive actions are
bull Management review of quality systems bull Internal and external audits and self-audits bull Incoming material quality control inspections bull Dispositioning of nonconforming product including DRBs and MRBs bull Yield review and low-yield analysis bull Customer feedback including Functional Analysis Correlation Requests
(FACRs) bull External Administrative Customers Issues (EACIs) bull Customer Quality Incident Report (CQIR)
853 Customer feedback system ltBusiness Unitgt sometimes receives feedback from ltCompanygtrsquos customers (through the ltCompanygt Quality Support Center) in the form of FACRs and EACIs ltCompanygtrsquos Customer Quality Engineers may raise awareness of certain high-impact issues by generating a CQIR
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IF PRINTED ndash REFERENCE COPY
854 Corrective action tracking The coordinatorowner for each process that is part of the formal corrective-preventive action system is responsible for tracking corrective and preventive actions
855 Correctivepreventive action implementation Implementation of corrective and preventive actions is prioritized as necessary based on factory requirements and customer expectations Corrective and preventive actions that require process changes are reviewed and approved for implementation by the appropriate Process Change Control Board (PCCB) The results of actions taken are recorded
856 Correctivepreventive action escalation Any issues identified within the formal correctivepreventive action system that require escalation due to priority risk or resourcing may be escalated using any of the following people or systems
bull Platform manager bull Department manager bull Manufacturing shift manager bull Quality and Reliability Manager bull ISO Management Representative bull Management review process bull Other communication forums as appropriate
9 Revision History
Rev Date Description Initiator
08 101298 Renew spec without content changes ltNamegt
09 2599 Complete rewrite reformat to comply with governing spec 7-section formatting
ltNamegt
10 4299 CN ndash To comply with ISO audit finding in development of a more robust and closed loop system for dealing with out-of-tolerance and overdue measurement and test equipment that require calibration from the site(s) Standard Calibration Lab
ltNamegt
11 52699 CN ndash Clarify when a DRB should not occur ltNamegt
12 021400 CN ndash Rewrite ltNamegt
13 101300 Complete rewrite using new template to comply with ISO 90012000
ltNamegt
DOCUMENT NUMBER 99-9999 PAGE 38 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 101 Key Organizational Responsibilities
The responsibility authority and interrelationship of all personnel who manage perform and verify work are defined in organizational charts by procedures within the various organizations focus areas and functional work groups and in the following matrix
Important
bull Refer to 553 for a description of the responsibilities assigned to the ltBusiness Unitgt Director and the ltBusiness Unitgt ISO Management Representative
bull Organizations and focus areas in rows bordered by dashed lines are outside ltBusiness Unitgt but provide specified support functions
Organization Focus Areas
Roadmap and Business Process Management (RBPM)
bull Product and Technology Integration bull CPU Packaging and Enabling Roadmaps bull Technology Assessments and Communications bull Package Technology Management and Capability Roadmaps
Design Process Development (DPD)
bull Design Tool Development bull ThermalMechanical Tools and Analysis bull Electrical Modeling and Analysis bull Mechanical Design and Integration bull Package Design and Integration bull Design Processes
Platform Materials and Enabling Development (PMED)
bull Platform Integration bull Materials bull Enabling bull Substrate Assembly Subcontractors
Module Engineering bull Process Engineering bull Process Change Control Board
DOCUMENT NUMBER 99-9999 PAGE 39 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Organization Focus Areas
Automation bull Equipment Integration bull Engineering Analysis bull Shop Floor Control bull Infrastructure bull Planning and Logistics Group (PLG) bull Test Automation bull Change Requests bull Change Control Board bull MDT bull Operations
Factory Operations bull Manufacturing bull Manufacturing Systems bull Industrial Engineering bull Build Logistics
Organizational Effectiveness Programs
bull Organizational Development bull Salaried Non-ExemptExemptFirst Line Management (FLM)
Development bull Mentoring bull Embedded Staffing and Sourcing bull Statistical Applications bull Factory Support bull Peer Training Systems bull Business Practices bull Safety bull Employee Relations Self-Assessment (ERSA) bull Quality Systems Audit bull Document Management Information Services bull Learning Technologies Integration and Validation
Quality and Reliability (QampR)
bull Platform and Enabling Quality and Reliability Engineering (QRE)
bull Materials Analysis bull Failure Analysis bull Fault Isolation bull Product QRE bull Customer and Sustaining Engineering
Quality and Reliability Engineering Support
bull Product reliability stress bull Preventive maintenance and calibration of equipment and
tools
DOCUMENT NUMBER 99-9999 PAGE 40 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Organization Focus Areas
Product Engineering
bull Product sample and early revenue requirements management bull Primary interface to Product Division bull Division to Virtual Factory coordination bull Product silicon test software (Test Change Control Board
Component test Burn-in PC Platform Validation) Southwest Regional Site Materials and Services (SMS)
bull Process support facilities bull Facilities support equipment bull Preventive and corrective maintenance of facilities support
and monitoring equipment
DOCUMENT NUMBER 99-9999 PAGE 41 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 102 ISO 90012000ltBusiness Unitgt Quality Manual Matrix
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
12 Application 421 551 7
4 Quality management system 1 41 General requirements 1 42 Documentation requirements 43 421 General 43 422 Quality manual 43 44
423 Control of documents 432 44 45 46
424 Control of quality records 3 433 444 45 46 563 61 624 711 722 734 735 736 737 741 742 752 762 764 82 852 855
5 Management responsibility 5 51 Management commitment 51 553 56 6 101
52 Customer focus 52 72
53 Quality policy 53 552 561
54 Planning 54 541 Quality objectives 541 542
542 Quality management system planning 46 542 6 71 731 81 851
55 Responsibility authority and communication 55 551 Responsibility and authority 531 541 551 552 553 56
101 552 Management representative 553 553 Internal communication 533 553 62 101 56 Management review 56 561 General 443 542 561 562 Review input 562 821 8222 852 856
lowastlowastlowastlowast Boldface = Strong relationship between the ltBusiness Unitgt Quality Manual and the ISO 90012000 clause
DOCUMENT NUMBER 99-9999 PAGE 42 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
563 Review output 563 46
6 Resource management 6 61 Provision of resources 51 6 62 Human resources 61 62
621 General 51 61 62
622 Competence awareness and training 46 62
63 Infrastructure 63 64 Work environment 64 7 Product realization 7 71 Planning of product realization 542 46 6 71 722 733 735
736 81
72 Customer-related processes 72 721 Determination of requirements related to
the product
52 721
722 Review of requirements related to the product
46 722
723 Customer communication 723 853
73 Design and development 73 731 Design and development planning 542 731 732 Design and development inputs 46 732 733 Design and development outputs 733 75
734 Design and development review 46 734
735 Design and development verification 46 735 736 Design and development validation 46 736 737 Control of design and development
changes
46 737
74 Purchasing 74 741 Purchasing process 46 741 84
742 Purchasing information 46 742 743 Verification of purchased product 743 75 Production and service provision 75
DOCUMENT NUMBER 99-9999 PAGE 43 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
751 Control of production and service provision
751
752 Validation of processes for production and service provision
46 623 752
753 Identification and traceability 46 753 83
754 Customer property 754 755 Preservation of product 755 76 Control of monitoring and measuring devices 46 721 76 83
8 Measurement analysis and improvement 8 81 General 542 71 81 82
82 Monitoring and measurement 82 821 Customer satisfaction 562 821 853
822 Internal audit 46 562 822 84 851
823 Monitoring and measurement of processes
46 823 84
824 Monitoring and measurement of product 46 824 83 84 83 Control of nonconforming product 83 84
84 Analysis of data 562 741 821 8223 823 824 83 84
85 Improvement 85 851 Continual improvement 531 54 56 8223 84 851
852
852 Corrective action 46 764 85
853 Preventive action 46 85
DOCUMENT NUMBER 99-9999 PAGE 44 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 103 ltBusiness Unitgt Quality ManualQuality Management System Documentation
Matrix The table below lists the sections by number and title of the ltBusiness Unitgt Quality Manual along with the applicable quality management system documentation associated with the quality manual (QM) sections
Sec QM Section Title Quality Management System Documentation
1 Purpose
2 Scope
3 Applicable Documents
4 General 41 Definitions 99-9999 ltBusiness Unitgt Quality Manual 42 ltBusiness Unitgt
Profile NA
43 Quality Management System Documentation
99-9999 ltBusiness Unitgt Quality Manual 99-9999 Departmental Document Control Policies and
Procedures 44 Quality Manual 99-9999 ltBusiness Unitgt Quality Manual
99-9999 Distribution of Controlled Documents 99-9999 DMIS ldquoltCompanygt Confidentialrdquo Requirements
45 Control of Documents
99-9999 Document Management Information Services Governing Spec for 99-XXXX SECC Documents
99-9999 Document Management Information Services Policies and Procedures for ltBusiness Unitgt Series Specifications
99-9999 Departmental Document Control Policies and Procedures
99-9999 Distribution of Controlled Documents 99-9999 DMIS ldquoltCompanygt Confidentialrdquo Requirements
46 Control of Quality Records
99-9999 Virtual Factory Quality Records Retention PoliciesProcedures
5 Management Responsibility 51 Management
Commitment 99-9999 Departmental Document Control Policies and
Procedures 52 Customer Focus 53 Quality Policy 99-9999 ltBusiness Unitgt Quality Manual 54 Planning
DOCUMENT NUMBER 99-9999 PAGE 45 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
55 Responsibility Authority and Communication
99-9999 ltBusiness Unitgt Quality Manual
56 Management Review 99-9999 ltBusiness Unitgt Management Review Policy and Procedure
6 Resource Management 61 Assignment of
Personnel
62 Competence Awareness and Training
99-9999 Training Guidelines and Procedures for ltBusiness Unitgt
New Hire Orientation Documentation 63 Infrastructure 64 Work Environment ltBusiness Unitgt Manufacturing Safety Handbook
Office Safety Handbook
7 Product Realization 71 Planning of Product
Realization
72 Customer-Related Processes
99-9999 Change Management Specification Plan It Manual
73 Design and Development
99-9999 AssemblyTest CCB Policies and Procedures 99-9999 Change Management Specification 99-9999 DPD Department Operations Process 99-9999 Software Development Process 99-9999 Product Design Integration Process 99-9999 Enabling Design Process 99-9999 Technology Design Integration Process 99-9999 Design Validation Process 99-9999 Product Package Design Requirements Document
(PDRD) Process Applicable design rules Applicable library standards
74 Purchasing ltBusiness Unitgt Materials Desktop Procedures
DOCUMENT NUMBER 99-9999 PAGE 46 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
75 Production Provision 99-9999 Procurement specification for (Commodity) Materials 99-9999 ltBusiness Unitgt ESD Requirements 99-9999 AssemblyTest CCB Policies and Procedures 99-9999 Traceability and Bottomside Marking Requirements 99-9999 Standard Lot Numbering Specification 99-9999 Virtual Factory Quality Records Retention
PoliciesProcedures 99-9999 Chandler AZ Site Environmental Controls
Specification 99-9999 Unit Integrity Reject Management Specification 99-9999 C4OLGA Traceability Requirements 99-9999 WorkStream Policies and Procedures for C4 OLGA and
FC-PGA 99-9999 C4FC-PGA Class 10000 Cleanroom Protocol Guideline 99-9999 C4FC-PGA Class 100000 Cleanroom Protocol
Guideline 99-9999 OLGA1 OLGA2 INT2 FC-PGA VF and MCM On-
HoldOff-Hold System Procedure 99-9999 Pack Procedure Applicable process operating and other specifications AzLO Desktop Operating Procedures Handling and storage procedures documented in individual specifications Online Summary of Electrical Test (OSET) Product build kits
76 Control of Monitoring and Measuring Devices
99-9999 Arizona Standards Lab Calibration Procedures 99-9999 Measuring Equipment and Calibration Policy 99-9999 Virtual Factory AssemblyTest Manufacturing
Preventive Maintenance and Calibration Spec Individual manufacturing equipment specifications
8 Measurement Analysis and Improvement 81 Planning Monitoring
Measurement and Improvement Activities
DOCUMENT NUMBER 99-9999 PAGE 47 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
82 Monitoring and Measurement
99-9999 Procurement specification for (Commodity) Materials 99-9999 ATMO Spec Template for 08 Series Specs 99-9999 AT Internal Audit Policies amp Procedures for Virtual
Factories 99-9999 AT Self Audit Policies amp Procedures for Virtual
Factories 99-9999 ltBusiness UnitgtATM Quality Audit Corrective Action
Tracking Procedure using Speed 99-9999 FC-PGAINT2 and OLGA VF Inspection Trouble Report
(ITR) Procedures 99-9999 C4 amp FC-PGA VF Material and Disposition Review
Board Procedure 99-9999 Final Visual Inspection Procedure 99-9999 FC-PGAINT2 and OLGA Virtual Factory Final QA
Minimum Lot Acceptance Inspections Requirements and Procedure
99-9999 Quality System Auditing Policy 83 Control of
Nonconforming Product
99-9999 Material and Disposition Review Board procedure 99-9999 Unit IntegrityReject Management Specification 99-9999 OLGA1 and FC-PGA VF Process Trouble Report System 99-9999 Yield Issue Procedures and Guidelines 99-9999 OLGA1 OLGA2 INT2 FC-PGA VF and MCM On-
HoldOff-Hold System Procedure 99-9999 C4 amp FCPGA VF Material and Disposition Review
Board Procedure 84 Analysis of Data 85 Improvement 99-9999 AssemblyTest CCB Policies and Procedures
99-9999 AT Internal Audit Policies amp Procedures for Virtual Factories
99-9999 Excursion (DRBMRBITRPTR) NotificationDocumentation in SPEED ndash Policies and Procedures
99-9999 C4 amp FC-PGA VF Material and Disposition Review Board Procedure
Departmentally controlled procedures for yield management Departmentally controlled procedures for FACRs
DOCUMENT NUMBER 99-9999 PAGE 48 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 104 Abbreviations
ADC Arizona Distribution Center
AR Action Request
ltBusiness Unitgt
ltBusiness Unitgt
ATPO Assembly Test Process Orders
BKM Best known method (work instruction)
BOM Bill of materials
BPS Basic product specifications
CAT Chandler Assembly Test
CCB Change Control Board
CPU Central Processing Unit
CQIR Customer Quality Incident Report
DMIS Document Management Information Services
DRB Disposition Review Board
EACI External Administrative Customers Issue
EHS Environmental Health and Safety
ERSA Employee Relations Self-Assessment
FACR Functional Analysis Correlation Request
FPO Finish Process Order
HVM High-Volume Manufacturing
ITR Inspection Trouble Report (also known as Internal Trouble Report)
ISO International Organization for Standardization
LDC Local desktop control (work instruction)
MampTE Measurement and Test Equipment
MBP Management by Planning
MRB Material Review Board
MTS Module Target Specifications
MUM Monthly Update Meeting
OSET Online Summary of Electrical Test
PCCB Process Change Control Board
DOCUMENT NUMBER 99-9999 PAGE 49 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
PDRD Package Design Requirements Document
POR Plan of Record
PRD Product Requirements Document
PTR Process Trouble Report
PPV PC Platform Validation
QampR Quality and Reliability
RFC Response Flow Checklist
SLI Substrate Lot Identifier
SMS Site Materials and Services
SPC Statistical process control
SPEED System Product Engineering ECO Database
SSP Supplier Support Program
STC Simultaneous Technical Certification
TAP Technology Architecture Plan
TCCB Test Change Control Board
TEI Temporary Engineering Instruction
TMG Technology Manufacturing Group
TPS Technology Performance Specification
TTS Technology Target Specification
VDA Vendor Design Approval
VF Virtual factory
DOCUMENT NUMBER 99-9999 PAGE 29 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
The methods used to qualify equipment purchased to support increasing product demand are described in procurement specifications andor contracts Additional equipment characterization requirements are defined in Change Control Board (CCB) documents
7512 Process sequence and recipes The procedures and recipes for each process step are documented in controlled documents which typically include the following
bull Individual process operating specifications bull Bills of materials (BOMs) bull Basic product specifications (BPSs) bull Special customer specifications (S-specs) bull Online Summary of Electrical Test (OSET)
The correct production sequences are controlled and planned using WorkStream Information contained in WorkStream includes the product routes operation numbers processing data and other information necessary to support the manufacturing process The progress of a product or group of products through a production route is controlled and monitored in WorkStream WorkStream is accessible using computer terminals located throughout the factory
7513 Process change controlprocess improvement Changes to continually improve qualified processes testing equipment or indirect and direct materials are documented and controlled by the appropriate CCB To maintain the integrity of the process ltBusiness Unitgt verifies the resulting output to ensure that the instituted change has the desired effect
7514 Statistical process control Where appropriate statistical process control (SPC) is used on key process parameters and quality characteristics Response flow checklists (RFCs) to correct out-of-control conditions are used where appropriate The details of the SPC system and other monitors are documented in individual process specifications
752 Validation of processes for production Validation of processes for production demonstrates the ability of processes to achieve planned results At appropriate intervals in the realization process ltBusiness Unitgt validates processes where
bull Subsequent monitoring or measurement cannot verify the resulting output bull Deficiencies in the product may become apparent only after the product is in
use
DOCUMENT NUMBER 99-9999 PAGE 30 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ltBusiness Unitgt validation arrangements of these processes include as applicable
bull Defined criteria for review and approval of the processes bull Approval of equipment and qualification of personnel bull Use of specific methods and procedures bull Records requirements bull Revalidation
753 Identification and traceability ltBusiness Unitgt identifies where appropriate the product by suitable means throughout product realization and it identifies the product status with respect to monitoring and measurement requirements as described below
7531 Identification and traceability control ltBusiness Unitgt maintains product identification and traceability throughout product realization using a combination of the following methods
bull Physical segregation bull Fab lot number bull Lot travelers (Assembly Test Process Orders [ATPOs] or Finish Process
Orders [FPOs]) bull WorkStream routes bull Product package marking bull Substrate Lot Identifiers (SLIs)
The automated shop floor control system WorkStream controls product routing and traceability WorkStream routes are programmed to prevent product from being moved to a future operation until all processing and data collection at the current operation are complete This control process applies to production lots nonstandard flow products which are processed using specialized routes and die sales which are normal product processed through a partial assembly route in accordance with customer request WorkStream can be used to trace lots currently in the factory to a specific location or operation in the factory Records pertaining to lot processing (ATPOFPO) are retained
Production lots are physically segregated from each other through the use of approved carts A lot is carried on a designated cart (or carts) and the cart carries only one lot to maintain traceability and lot integrity
7532 Monitoring and measurement status Lot travelers (ATPOs and FPOs) and WorkStream are used to indicate the status of product within the overall process flow Manufacturing personnel record the measurement and monitoring status of each lot on the appropriate traveler and enter the data into WorkStream
DOCUMENT NUMBER 99-9999 PAGE 31 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Product that has been inspected and has passed the defined quality criteria is moved to the next operation Rejected product is physically separated from acceptable product whenever possible If physical separation is not yet possible the rejected product is clearly identified as reject product and disposed of according to the governing procedure Product that has been placed on hold for production-related problems is identified as ldquoon holdrdquo and cannot be processed further until its disposition is determined
754 Customer property ltBusiness Unitgt identifies verifies and protects property and other assets owned by customers and other interested parties while the property is under its control Such property may be provided for use or incorporation into an ltBusiness Unitgt deliverable
Property that is lost damaged or does not meet specification is reported to the customer and records are maintained
755 Preservation of product ltBusiness Unitgt has processes that preserve conformity of product and constituent product parts during internal processing and delivery to the intended destination ltBusiness Unitgt personnel are responsible for handling product inside the factory and for delivery to the Arizona Distribution Center (ADC) ADC is responsible for packaging and handling of finished product
Southwest Regional Site Materials and Services monitors direct materials from point of receipt through storage until it is issued to ltBusiness Unitgt manufacturing Supplier packaging is maintained as long as possible to ensure proper handling and storage Perishable material is coded with expiration dates Indirect materials are coded with part numbers and revision levels to ensure that correct revision level materials are being used in manufacturing
ltBusiness Unitgt product is assembled under appropriate environmental control to prevent contamination deterioration and damage from electrostatic discharge Use of automated process equipment and associated carriers minimizes the potential for damage due to material handling
ltBusiness Unitgt packaging and shipping standards conform to corporate drawing specifications Packaging supplies are procured through corporate-contracted suppliers
76 Control of Monitoring and Measuring Devices 761 Introduction
ltBusiness Unitgtrsquos processes ensure that monitoring and measurement activities are carried out in a manner that is consistent with monitoring and measurement requirements
ltBusiness Unitgt controls calibrates and maintains monitoring and measuring devices needed to provide evidence of conformity of product to determined
DOCUMENT NUMBER 99-9999 PAGE 32 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
requirements Manufacturing and support organizations deliver to the Site Calibration Standards Lab measuring equipment that either needs adjustment or is due for calibration on or before the calibration due date Every organization that comes into contact with measuring equipment has procedures to protect the equipment from damage and deterioration during handling maintenance and storage
Monitoring and measuring devices subject to calibration include but are not limited to
bull Measurement and test equipment (MampTE) bull Analytical in-process inspection equipment bull Final test equipment bull Computer software used in the monitoring and measurement of specified
requirements
ltBusiness Unitgt preventive maintenance and calibration procedures also apply to monitoring and measuring devices used by suppliers in the Supplier Support Program (SSP) and by other contractors who actively support the factory
762 Calibration safeguards identification status and records ltBusiness Unitgt safeguards measuring equipment from adjustments that would invalidate measurement results Measuring equipment subject to calibration control is uniquely identified Calibration frequency is documented and controlled by the Calibration Scheduling System or other appropriate system Records and results of calibration and maintenance performed on each piece of equipment are maintained as specified by the supporting group and factory requirements Calibration status appears on a sticker or label affixed to the equipment or in a readily accessible database or record
763 Calibration methods When performing calibration qualified ltBusiness Unitgt personnel use procedures that identify the measurements to be made the accuracies required and the calibration settings The measuring equipment used is capable of the precision and accuracy requirements and the uncertainty of each measurement within specified limits
Measuring equipment is calibrated or verified at specified intervals or prior to use as applicable against measurement standards traceable to international or national measurement standards Where no such standards exist the basis used for calibration or verification is recorded
764 Corrective action ltBusiness Unitgt initiates appropriate action if measuring equipment is found to be out of tolerance or in an overdue condition Appropriate action may include but is not limited to frequency validity and product risk reviews as described below Records of the results of action taken are maintained and reviewed
DOCUMENT NUMBER 99-9999 PAGE 33 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
7641 Out-of-tolerance equipment for userowner and calibrating departments When measuring equipment is found in an out-of-tolerance condition the using department is notified The notification includes but is not be limited to all associated measurement data Departments notified of an out-of-tolerance device evaluate the impact and possible acceptance of nonconforming product or services by performing a Disposition Review Board (DRB) The Quality Systems Engineer generates the DRB in SPEED
Important No DRB is required if an out-of-tolerance condition occurs during initial (first) equipment calibration performed by the Site Calibration Standards Lab
7642 Overdue equipment for userowner and calibrating departments When measuring equipment is found in an overdue condition the using department is notified The notification includes but is not limited to all associated scheduling data Departments notified of an overdue device evaluate the impact by performing a Process Trouble Report (PTR) The Quality Systems Engineer generates the PTR in SPEED
8 Measurement Analysis and Improvement 81 Planning Monitoring Measurement and Improvement Activities
ltBusiness Unitgt plans and implements the monitoring measurement analysis and improvement processes needed to
bull Demonstrate conformity of processes and product bull Ensure conformity of the quality management system bull Continually improve the effectiveness of the quality management system
ltBusiness Unitgt establishes the applicable methods including statistical techniques and the specific equipment used for measuring processes and products
DOCUMENT NUMBER 99-9999 PAGE 34 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
82 Monitoring and Measurement 821 Customer satisfaction
ltBusiness Unitgt gathers analyzes and monitors information relating to customer perception of ltBusiness Unitgtrsquos performance ltBusiness Unitgt uses the sources of customer satisfaction information to determine if the organization is meeting the needs and expectations of ltBusiness Unitgtrsquos customers Results are reported to the ltBusiness Unitgt management staff as part of the management review process and records and action items are maintained
822 Internal and external audits ltBusiness Unitgt conducts internal audits at planned intervals in all areas of the organization where the quality of deliverables to the customer is affected ltBusiness Unitgt also facilitates second-party audits from Corporate Quality Assessment and third-party audits from the Registering Authority These audits
bull Verify compliance of the quality management system to product realization plans the requirements of ISO 90012000 and internal specifications as appropriate and the quality management system requirements established by ltBusiness Unitgt
bull Determine whether the quality management system has been effectively implemented and maintained
bull Help drive continual improvement throughout ltBusiness Unitgt
8221 Quality audit implementation Quality system audits are the defined responsibility of the Quality Systems Department Audits are
bull Carried out annually or as needed in line with documented procedures and responsibilities Audit frequency is based on business needs andor maturity system
bull Performed in a manner that ensures objectivity and impartiality of the audit process Auditors do not audit their own work
bull Defined planned and scheduled on the basis of the status and importance of the activities and areas to be audited as well as on the results of previous audits
In addition to internal audits the manufacturing floor performs self-audits annually or as needed
8222 Audit results follow-up and records The results of audits are formally recorded along with timely correctivepreventive action and the time frame agreed on by personnel having responsibility in the areas audited The effectiveness of the correctiveprevention action is reviewed as needed with personnel independent from the audited areas either during a subsequently scheduled audit or randomly
DOCUMENT NUMBER 99-9999 PAGE 35 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
The status and effectiveness of corrective and preventive actions as well as audit results and trends are assessed and reviewed as part of the management review process
8223 Continual improvement Audit and assessment results are analyzed to identify root causes of problems Organization-wide issues are identified and presented to management The approach ensures the continual improvement of the quality management system while it mitigates the recurrence of problems and nonconformities
823 Monitoring and measurement of processes At pertinent stages of the realization process ltBusiness Unitgt monitors and where applicable measures the performance of its processes Records and action items are maintained
Measures of process performance that may be incorporated into various realization processes include the following indicators
bull Capability bull Cost allocation and reduction bull Cycle time or throughput bull Measurable aspects of dependability bull Yield bull Effectiveness and efficiency of people bull Reaction time bull Utilization of technologies bull Waste reduction
824 Monitoring and measurement of deliverables
At pertinent stages of the realization process ltBusiness Unitgt monitors and where applicable measures product characteristics Verification (inspection) records and the test history of each production lot are maintained in WorkStream Records are also maintained as specified by the relevant documentation including the name of the person authorizing release of the deliverable
83 Control of Nonconforming Product ltBusiness Unitgt ensures that nonconforming product is identified and controlled to prevent its unintended use or delivery Nonconforming data are collected and analyzed and records and action items are maintained
831 Disposition Review Board A DRB is convened to confirm that questionable product is normal or indistinguishable from normal and to determine the disposition of such product A
DOCUMENT NUMBER 99-9999 PAGE 36 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
DRB is required when routine dispositioning procedures do not specify the appropriate disposition
832 Material Review Board A Material Review Board (MRB) is convened to evaluate the shipment of nonconforming product Nonconforming product is shipped only with the consent of a Quality and Reliability (QampR) engineer the customer andor Product Division
84 Analysis of Data ltBusiness Unitgt identifies collects and analyzes appropriate data to
bull Demonstrate the effectiveness of the quality management system bull Evaluate improvement and performance opportunities
85 Improvement 851 Continual improvement
ltBusiness Unitgt plans and manages the processes necessary for the continual improvement of its quality management system
852 Corrective and preventive actions ltBusiness Unitgt documents and follows processes that review nonconforming product and evaluates the need for correction and preventive actions The results of corrective and preventive actions taken are recorded and reviewed
Examples of ltBusiness Unitgt processes that may initiate corrective and preventive actions are
bull Management review of quality systems bull Internal and external audits and self-audits bull Incoming material quality control inspections bull Dispositioning of nonconforming product including DRBs and MRBs bull Yield review and low-yield analysis bull Customer feedback including Functional Analysis Correlation Requests
(FACRs) bull External Administrative Customers Issues (EACIs) bull Customer Quality Incident Report (CQIR)
853 Customer feedback system ltBusiness Unitgt sometimes receives feedback from ltCompanygtrsquos customers (through the ltCompanygt Quality Support Center) in the form of FACRs and EACIs ltCompanygtrsquos Customer Quality Engineers may raise awareness of certain high-impact issues by generating a CQIR
DOCUMENT NUMBER 99-9999 PAGE 37 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
854 Corrective action tracking The coordinatorowner for each process that is part of the formal corrective-preventive action system is responsible for tracking corrective and preventive actions
855 Correctivepreventive action implementation Implementation of corrective and preventive actions is prioritized as necessary based on factory requirements and customer expectations Corrective and preventive actions that require process changes are reviewed and approved for implementation by the appropriate Process Change Control Board (PCCB) The results of actions taken are recorded
856 Correctivepreventive action escalation Any issues identified within the formal correctivepreventive action system that require escalation due to priority risk or resourcing may be escalated using any of the following people or systems
bull Platform manager bull Department manager bull Manufacturing shift manager bull Quality and Reliability Manager bull ISO Management Representative bull Management review process bull Other communication forums as appropriate
9 Revision History
Rev Date Description Initiator
08 101298 Renew spec without content changes ltNamegt
09 2599 Complete rewrite reformat to comply with governing spec 7-section formatting
ltNamegt
10 4299 CN ndash To comply with ISO audit finding in development of a more robust and closed loop system for dealing with out-of-tolerance and overdue measurement and test equipment that require calibration from the site(s) Standard Calibration Lab
ltNamegt
11 52699 CN ndash Clarify when a DRB should not occur ltNamegt
12 021400 CN ndash Rewrite ltNamegt
13 101300 Complete rewrite using new template to comply with ISO 90012000
ltNamegt
DOCUMENT NUMBER 99-9999 PAGE 38 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 101 Key Organizational Responsibilities
The responsibility authority and interrelationship of all personnel who manage perform and verify work are defined in organizational charts by procedures within the various organizations focus areas and functional work groups and in the following matrix
Important
bull Refer to 553 for a description of the responsibilities assigned to the ltBusiness Unitgt Director and the ltBusiness Unitgt ISO Management Representative
bull Organizations and focus areas in rows bordered by dashed lines are outside ltBusiness Unitgt but provide specified support functions
Organization Focus Areas
Roadmap and Business Process Management (RBPM)
bull Product and Technology Integration bull CPU Packaging and Enabling Roadmaps bull Technology Assessments and Communications bull Package Technology Management and Capability Roadmaps
Design Process Development (DPD)
bull Design Tool Development bull ThermalMechanical Tools and Analysis bull Electrical Modeling and Analysis bull Mechanical Design and Integration bull Package Design and Integration bull Design Processes
Platform Materials and Enabling Development (PMED)
bull Platform Integration bull Materials bull Enabling bull Substrate Assembly Subcontractors
Module Engineering bull Process Engineering bull Process Change Control Board
DOCUMENT NUMBER 99-9999 PAGE 39 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Organization Focus Areas
Automation bull Equipment Integration bull Engineering Analysis bull Shop Floor Control bull Infrastructure bull Planning and Logistics Group (PLG) bull Test Automation bull Change Requests bull Change Control Board bull MDT bull Operations
Factory Operations bull Manufacturing bull Manufacturing Systems bull Industrial Engineering bull Build Logistics
Organizational Effectiveness Programs
bull Organizational Development bull Salaried Non-ExemptExemptFirst Line Management (FLM)
Development bull Mentoring bull Embedded Staffing and Sourcing bull Statistical Applications bull Factory Support bull Peer Training Systems bull Business Practices bull Safety bull Employee Relations Self-Assessment (ERSA) bull Quality Systems Audit bull Document Management Information Services bull Learning Technologies Integration and Validation
Quality and Reliability (QampR)
bull Platform and Enabling Quality and Reliability Engineering (QRE)
bull Materials Analysis bull Failure Analysis bull Fault Isolation bull Product QRE bull Customer and Sustaining Engineering
Quality and Reliability Engineering Support
bull Product reliability stress bull Preventive maintenance and calibration of equipment and
tools
DOCUMENT NUMBER 99-9999 PAGE 40 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Organization Focus Areas
Product Engineering
bull Product sample and early revenue requirements management bull Primary interface to Product Division bull Division to Virtual Factory coordination bull Product silicon test software (Test Change Control Board
Component test Burn-in PC Platform Validation) Southwest Regional Site Materials and Services (SMS)
bull Process support facilities bull Facilities support equipment bull Preventive and corrective maintenance of facilities support
and monitoring equipment
DOCUMENT NUMBER 99-9999 PAGE 41 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 102 ISO 90012000ltBusiness Unitgt Quality Manual Matrix
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
12 Application 421 551 7
4 Quality management system 1 41 General requirements 1 42 Documentation requirements 43 421 General 43 422 Quality manual 43 44
423 Control of documents 432 44 45 46
424 Control of quality records 3 433 444 45 46 563 61 624 711 722 734 735 736 737 741 742 752 762 764 82 852 855
5 Management responsibility 5 51 Management commitment 51 553 56 6 101
52 Customer focus 52 72
53 Quality policy 53 552 561
54 Planning 54 541 Quality objectives 541 542
542 Quality management system planning 46 542 6 71 731 81 851
55 Responsibility authority and communication 55 551 Responsibility and authority 531 541 551 552 553 56
101 552 Management representative 553 553 Internal communication 533 553 62 101 56 Management review 56 561 General 443 542 561 562 Review input 562 821 8222 852 856
lowastlowastlowastlowast Boldface = Strong relationship between the ltBusiness Unitgt Quality Manual and the ISO 90012000 clause
DOCUMENT NUMBER 99-9999 PAGE 42 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
563 Review output 563 46
6 Resource management 6 61 Provision of resources 51 6 62 Human resources 61 62
621 General 51 61 62
622 Competence awareness and training 46 62
63 Infrastructure 63 64 Work environment 64 7 Product realization 7 71 Planning of product realization 542 46 6 71 722 733 735
736 81
72 Customer-related processes 72 721 Determination of requirements related to
the product
52 721
722 Review of requirements related to the product
46 722
723 Customer communication 723 853
73 Design and development 73 731 Design and development planning 542 731 732 Design and development inputs 46 732 733 Design and development outputs 733 75
734 Design and development review 46 734
735 Design and development verification 46 735 736 Design and development validation 46 736 737 Control of design and development
changes
46 737
74 Purchasing 74 741 Purchasing process 46 741 84
742 Purchasing information 46 742 743 Verification of purchased product 743 75 Production and service provision 75
DOCUMENT NUMBER 99-9999 PAGE 43 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
751 Control of production and service provision
751
752 Validation of processes for production and service provision
46 623 752
753 Identification and traceability 46 753 83
754 Customer property 754 755 Preservation of product 755 76 Control of monitoring and measuring devices 46 721 76 83
8 Measurement analysis and improvement 8 81 General 542 71 81 82
82 Monitoring and measurement 82 821 Customer satisfaction 562 821 853
822 Internal audit 46 562 822 84 851
823 Monitoring and measurement of processes
46 823 84
824 Monitoring and measurement of product 46 824 83 84 83 Control of nonconforming product 83 84
84 Analysis of data 562 741 821 8223 823 824 83 84
85 Improvement 85 851 Continual improvement 531 54 56 8223 84 851
852
852 Corrective action 46 764 85
853 Preventive action 46 85
DOCUMENT NUMBER 99-9999 PAGE 44 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 103 ltBusiness Unitgt Quality ManualQuality Management System Documentation
Matrix The table below lists the sections by number and title of the ltBusiness Unitgt Quality Manual along with the applicable quality management system documentation associated with the quality manual (QM) sections
Sec QM Section Title Quality Management System Documentation
1 Purpose
2 Scope
3 Applicable Documents
4 General 41 Definitions 99-9999 ltBusiness Unitgt Quality Manual 42 ltBusiness Unitgt
Profile NA
43 Quality Management System Documentation
99-9999 ltBusiness Unitgt Quality Manual 99-9999 Departmental Document Control Policies and
Procedures 44 Quality Manual 99-9999 ltBusiness Unitgt Quality Manual
99-9999 Distribution of Controlled Documents 99-9999 DMIS ldquoltCompanygt Confidentialrdquo Requirements
45 Control of Documents
99-9999 Document Management Information Services Governing Spec for 99-XXXX SECC Documents
99-9999 Document Management Information Services Policies and Procedures for ltBusiness Unitgt Series Specifications
99-9999 Departmental Document Control Policies and Procedures
99-9999 Distribution of Controlled Documents 99-9999 DMIS ldquoltCompanygt Confidentialrdquo Requirements
46 Control of Quality Records
99-9999 Virtual Factory Quality Records Retention PoliciesProcedures
5 Management Responsibility 51 Management
Commitment 99-9999 Departmental Document Control Policies and
Procedures 52 Customer Focus 53 Quality Policy 99-9999 ltBusiness Unitgt Quality Manual 54 Planning
DOCUMENT NUMBER 99-9999 PAGE 45 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
55 Responsibility Authority and Communication
99-9999 ltBusiness Unitgt Quality Manual
56 Management Review 99-9999 ltBusiness Unitgt Management Review Policy and Procedure
6 Resource Management 61 Assignment of
Personnel
62 Competence Awareness and Training
99-9999 Training Guidelines and Procedures for ltBusiness Unitgt
New Hire Orientation Documentation 63 Infrastructure 64 Work Environment ltBusiness Unitgt Manufacturing Safety Handbook
Office Safety Handbook
7 Product Realization 71 Planning of Product
Realization
72 Customer-Related Processes
99-9999 Change Management Specification Plan It Manual
73 Design and Development
99-9999 AssemblyTest CCB Policies and Procedures 99-9999 Change Management Specification 99-9999 DPD Department Operations Process 99-9999 Software Development Process 99-9999 Product Design Integration Process 99-9999 Enabling Design Process 99-9999 Technology Design Integration Process 99-9999 Design Validation Process 99-9999 Product Package Design Requirements Document
(PDRD) Process Applicable design rules Applicable library standards
74 Purchasing ltBusiness Unitgt Materials Desktop Procedures
DOCUMENT NUMBER 99-9999 PAGE 46 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
75 Production Provision 99-9999 Procurement specification for (Commodity) Materials 99-9999 ltBusiness Unitgt ESD Requirements 99-9999 AssemblyTest CCB Policies and Procedures 99-9999 Traceability and Bottomside Marking Requirements 99-9999 Standard Lot Numbering Specification 99-9999 Virtual Factory Quality Records Retention
PoliciesProcedures 99-9999 Chandler AZ Site Environmental Controls
Specification 99-9999 Unit Integrity Reject Management Specification 99-9999 C4OLGA Traceability Requirements 99-9999 WorkStream Policies and Procedures for C4 OLGA and
FC-PGA 99-9999 C4FC-PGA Class 10000 Cleanroom Protocol Guideline 99-9999 C4FC-PGA Class 100000 Cleanroom Protocol
Guideline 99-9999 OLGA1 OLGA2 INT2 FC-PGA VF and MCM On-
HoldOff-Hold System Procedure 99-9999 Pack Procedure Applicable process operating and other specifications AzLO Desktop Operating Procedures Handling and storage procedures documented in individual specifications Online Summary of Electrical Test (OSET) Product build kits
76 Control of Monitoring and Measuring Devices
99-9999 Arizona Standards Lab Calibration Procedures 99-9999 Measuring Equipment and Calibration Policy 99-9999 Virtual Factory AssemblyTest Manufacturing
Preventive Maintenance and Calibration Spec Individual manufacturing equipment specifications
8 Measurement Analysis and Improvement 81 Planning Monitoring
Measurement and Improvement Activities
DOCUMENT NUMBER 99-9999 PAGE 47 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
82 Monitoring and Measurement
99-9999 Procurement specification for (Commodity) Materials 99-9999 ATMO Spec Template for 08 Series Specs 99-9999 AT Internal Audit Policies amp Procedures for Virtual
Factories 99-9999 AT Self Audit Policies amp Procedures for Virtual
Factories 99-9999 ltBusiness UnitgtATM Quality Audit Corrective Action
Tracking Procedure using Speed 99-9999 FC-PGAINT2 and OLGA VF Inspection Trouble Report
(ITR) Procedures 99-9999 C4 amp FC-PGA VF Material and Disposition Review
Board Procedure 99-9999 Final Visual Inspection Procedure 99-9999 FC-PGAINT2 and OLGA Virtual Factory Final QA
Minimum Lot Acceptance Inspections Requirements and Procedure
99-9999 Quality System Auditing Policy 83 Control of
Nonconforming Product
99-9999 Material and Disposition Review Board procedure 99-9999 Unit IntegrityReject Management Specification 99-9999 OLGA1 and FC-PGA VF Process Trouble Report System 99-9999 Yield Issue Procedures and Guidelines 99-9999 OLGA1 OLGA2 INT2 FC-PGA VF and MCM On-
HoldOff-Hold System Procedure 99-9999 C4 amp FCPGA VF Material and Disposition Review
Board Procedure 84 Analysis of Data 85 Improvement 99-9999 AssemblyTest CCB Policies and Procedures
99-9999 AT Internal Audit Policies amp Procedures for Virtual Factories
99-9999 Excursion (DRBMRBITRPTR) NotificationDocumentation in SPEED ndash Policies and Procedures
99-9999 C4 amp FC-PGA VF Material and Disposition Review Board Procedure
Departmentally controlled procedures for yield management Departmentally controlled procedures for FACRs
DOCUMENT NUMBER 99-9999 PAGE 48 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 104 Abbreviations
ADC Arizona Distribution Center
AR Action Request
ltBusiness Unitgt
ltBusiness Unitgt
ATPO Assembly Test Process Orders
BKM Best known method (work instruction)
BOM Bill of materials
BPS Basic product specifications
CAT Chandler Assembly Test
CCB Change Control Board
CPU Central Processing Unit
CQIR Customer Quality Incident Report
DMIS Document Management Information Services
DRB Disposition Review Board
EACI External Administrative Customers Issue
EHS Environmental Health and Safety
ERSA Employee Relations Self-Assessment
FACR Functional Analysis Correlation Request
FPO Finish Process Order
HVM High-Volume Manufacturing
ITR Inspection Trouble Report (also known as Internal Trouble Report)
ISO International Organization for Standardization
LDC Local desktop control (work instruction)
MampTE Measurement and Test Equipment
MBP Management by Planning
MRB Material Review Board
MTS Module Target Specifications
MUM Monthly Update Meeting
OSET Online Summary of Electrical Test
PCCB Process Change Control Board
DOCUMENT NUMBER 99-9999 PAGE 49 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
PDRD Package Design Requirements Document
POR Plan of Record
PRD Product Requirements Document
PTR Process Trouble Report
PPV PC Platform Validation
QampR Quality and Reliability
RFC Response Flow Checklist
SLI Substrate Lot Identifier
SMS Site Materials and Services
SPC Statistical process control
SPEED System Product Engineering ECO Database
SSP Supplier Support Program
STC Simultaneous Technical Certification
TAP Technology Architecture Plan
TCCB Test Change Control Board
TEI Temporary Engineering Instruction
TMG Technology Manufacturing Group
TPS Technology Performance Specification
TTS Technology Target Specification
VDA Vendor Design Approval
VF Virtual factory
DOCUMENT NUMBER 99-9999 PAGE 30 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ltBusiness Unitgt validation arrangements of these processes include as applicable
bull Defined criteria for review and approval of the processes bull Approval of equipment and qualification of personnel bull Use of specific methods and procedures bull Records requirements bull Revalidation
753 Identification and traceability ltBusiness Unitgt identifies where appropriate the product by suitable means throughout product realization and it identifies the product status with respect to monitoring and measurement requirements as described below
7531 Identification and traceability control ltBusiness Unitgt maintains product identification and traceability throughout product realization using a combination of the following methods
bull Physical segregation bull Fab lot number bull Lot travelers (Assembly Test Process Orders [ATPOs] or Finish Process
Orders [FPOs]) bull WorkStream routes bull Product package marking bull Substrate Lot Identifiers (SLIs)
The automated shop floor control system WorkStream controls product routing and traceability WorkStream routes are programmed to prevent product from being moved to a future operation until all processing and data collection at the current operation are complete This control process applies to production lots nonstandard flow products which are processed using specialized routes and die sales which are normal product processed through a partial assembly route in accordance with customer request WorkStream can be used to trace lots currently in the factory to a specific location or operation in the factory Records pertaining to lot processing (ATPOFPO) are retained
Production lots are physically segregated from each other through the use of approved carts A lot is carried on a designated cart (or carts) and the cart carries only one lot to maintain traceability and lot integrity
7532 Monitoring and measurement status Lot travelers (ATPOs and FPOs) and WorkStream are used to indicate the status of product within the overall process flow Manufacturing personnel record the measurement and monitoring status of each lot on the appropriate traveler and enter the data into WorkStream
DOCUMENT NUMBER 99-9999 PAGE 31 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Product that has been inspected and has passed the defined quality criteria is moved to the next operation Rejected product is physically separated from acceptable product whenever possible If physical separation is not yet possible the rejected product is clearly identified as reject product and disposed of according to the governing procedure Product that has been placed on hold for production-related problems is identified as ldquoon holdrdquo and cannot be processed further until its disposition is determined
754 Customer property ltBusiness Unitgt identifies verifies and protects property and other assets owned by customers and other interested parties while the property is under its control Such property may be provided for use or incorporation into an ltBusiness Unitgt deliverable
Property that is lost damaged or does not meet specification is reported to the customer and records are maintained
755 Preservation of product ltBusiness Unitgt has processes that preserve conformity of product and constituent product parts during internal processing and delivery to the intended destination ltBusiness Unitgt personnel are responsible for handling product inside the factory and for delivery to the Arizona Distribution Center (ADC) ADC is responsible for packaging and handling of finished product
Southwest Regional Site Materials and Services monitors direct materials from point of receipt through storage until it is issued to ltBusiness Unitgt manufacturing Supplier packaging is maintained as long as possible to ensure proper handling and storage Perishable material is coded with expiration dates Indirect materials are coded with part numbers and revision levels to ensure that correct revision level materials are being used in manufacturing
ltBusiness Unitgt product is assembled under appropriate environmental control to prevent contamination deterioration and damage from electrostatic discharge Use of automated process equipment and associated carriers minimizes the potential for damage due to material handling
ltBusiness Unitgt packaging and shipping standards conform to corporate drawing specifications Packaging supplies are procured through corporate-contracted suppliers
76 Control of Monitoring and Measuring Devices 761 Introduction
ltBusiness Unitgtrsquos processes ensure that monitoring and measurement activities are carried out in a manner that is consistent with monitoring and measurement requirements
ltBusiness Unitgt controls calibrates and maintains monitoring and measuring devices needed to provide evidence of conformity of product to determined
DOCUMENT NUMBER 99-9999 PAGE 32 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
requirements Manufacturing and support organizations deliver to the Site Calibration Standards Lab measuring equipment that either needs adjustment or is due for calibration on or before the calibration due date Every organization that comes into contact with measuring equipment has procedures to protect the equipment from damage and deterioration during handling maintenance and storage
Monitoring and measuring devices subject to calibration include but are not limited to
bull Measurement and test equipment (MampTE) bull Analytical in-process inspection equipment bull Final test equipment bull Computer software used in the monitoring and measurement of specified
requirements
ltBusiness Unitgt preventive maintenance and calibration procedures also apply to monitoring and measuring devices used by suppliers in the Supplier Support Program (SSP) and by other contractors who actively support the factory
762 Calibration safeguards identification status and records ltBusiness Unitgt safeguards measuring equipment from adjustments that would invalidate measurement results Measuring equipment subject to calibration control is uniquely identified Calibration frequency is documented and controlled by the Calibration Scheduling System or other appropriate system Records and results of calibration and maintenance performed on each piece of equipment are maintained as specified by the supporting group and factory requirements Calibration status appears on a sticker or label affixed to the equipment or in a readily accessible database or record
763 Calibration methods When performing calibration qualified ltBusiness Unitgt personnel use procedures that identify the measurements to be made the accuracies required and the calibration settings The measuring equipment used is capable of the precision and accuracy requirements and the uncertainty of each measurement within specified limits
Measuring equipment is calibrated or verified at specified intervals or prior to use as applicable against measurement standards traceable to international or national measurement standards Where no such standards exist the basis used for calibration or verification is recorded
764 Corrective action ltBusiness Unitgt initiates appropriate action if measuring equipment is found to be out of tolerance or in an overdue condition Appropriate action may include but is not limited to frequency validity and product risk reviews as described below Records of the results of action taken are maintained and reviewed
DOCUMENT NUMBER 99-9999 PAGE 33 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
7641 Out-of-tolerance equipment for userowner and calibrating departments When measuring equipment is found in an out-of-tolerance condition the using department is notified The notification includes but is not be limited to all associated measurement data Departments notified of an out-of-tolerance device evaluate the impact and possible acceptance of nonconforming product or services by performing a Disposition Review Board (DRB) The Quality Systems Engineer generates the DRB in SPEED
Important No DRB is required if an out-of-tolerance condition occurs during initial (first) equipment calibration performed by the Site Calibration Standards Lab
7642 Overdue equipment for userowner and calibrating departments When measuring equipment is found in an overdue condition the using department is notified The notification includes but is not limited to all associated scheduling data Departments notified of an overdue device evaluate the impact by performing a Process Trouble Report (PTR) The Quality Systems Engineer generates the PTR in SPEED
8 Measurement Analysis and Improvement 81 Planning Monitoring Measurement and Improvement Activities
ltBusiness Unitgt plans and implements the monitoring measurement analysis and improvement processes needed to
bull Demonstrate conformity of processes and product bull Ensure conformity of the quality management system bull Continually improve the effectiveness of the quality management system
ltBusiness Unitgt establishes the applicable methods including statistical techniques and the specific equipment used for measuring processes and products
DOCUMENT NUMBER 99-9999 PAGE 34 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
82 Monitoring and Measurement 821 Customer satisfaction
ltBusiness Unitgt gathers analyzes and monitors information relating to customer perception of ltBusiness Unitgtrsquos performance ltBusiness Unitgt uses the sources of customer satisfaction information to determine if the organization is meeting the needs and expectations of ltBusiness Unitgtrsquos customers Results are reported to the ltBusiness Unitgt management staff as part of the management review process and records and action items are maintained
822 Internal and external audits ltBusiness Unitgt conducts internal audits at planned intervals in all areas of the organization where the quality of deliverables to the customer is affected ltBusiness Unitgt also facilitates second-party audits from Corporate Quality Assessment and third-party audits from the Registering Authority These audits
bull Verify compliance of the quality management system to product realization plans the requirements of ISO 90012000 and internal specifications as appropriate and the quality management system requirements established by ltBusiness Unitgt
bull Determine whether the quality management system has been effectively implemented and maintained
bull Help drive continual improvement throughout ltBusiness Unitgt
8221 Quality audit implementation Quality system audits are the defined responsibility of the Quality Systems Department Audits are
bull Carried out annually or as needed in line with documented procedures and responsibilities Audit frequency is based on business needs andor maturity system
bull Performed in a manner that ensures objectivity and impartiality of the audit process Auditors do not audit their own work
bull Defined planned and scheduled on the basis of the status and importance of the activities and areas to be audited as well as on the results of previous audits
In addition to internal audits the manufacturing floor performs self-audits annually or as needed
8222 Audit results follow-up and records The results of audits are formally recorded along with timely correctivepreventive action and the time frame agreed on by personnel having responsibility in the areas audited The effectiveness of the correctiveprevention action is reviewed as needed with personnel independent from the audited areas either during a subsequently scheduled audit or randomly
DOCUMENT NUMBER 99-9999 PAGE 35 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
The status and effectiveness of corrective and preventive actions as well as audit results and trends are assessed and reviewed as part of the management review process
8223 Continual improvement Audit and assessment results are analyzed to identify root causes of problems Organization-wide issues are identified and presented to management The approach ensures the continual improvement of the quality management system while it mitigates the recurrence of problems and nonconformities
823 Monitoring and measurement of processes At pertinent stages of the realization process ltBusiness Unitgt monitors and where applicable measures the performance of its processes Records and action items are maintained
Measures of process performance that may be incorporated into various realization processes include the following indicators
bull Capability bull Cost allocation and reduction bull Cycle time or throughput bull Measurable aspects of dependability bull Yield bull Effectiveness and efficiency of people bull Reaction time bull Utilization of technologies bull Waste reduction
824 Monitoring and measurement of deliverables
At pertinent stages of the realization process ltBusiness Unitgt monitors and where applicable measures product characteristics Verification (inspection) records and the test history of each production lot are maintained in WorkStream Records are also maintained as specified by the relevant documentation including the name of the person authorizing release of the deliverable
83 Control of Nonconforming Product ltBusiness Unitgt ensures that nonconforming product is identified and controlled to prevent its unintended use or delivery Nonconforming data are collected and analyzed and records and action items are maintained
831 Disposition Review Board A DRB is convened to confirm that questionable product is normal or indistinguishable from normal and to determine the disposition of such product A
DOCUMENT NUMBER 99-9999 PAGE 36 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
DRB is required when routine dispositioning procedures do not specify the appropriate disposition
832 Material Review Board A Material Review Board (MRB) is convened to evaluate the shipment of nonconforming product Nonconforming product is shipped only with the consent of a Quality and Reliability (QampR) engineer the customer andor Product Division
84 Analysis of Data ltBusiness Unitgt identifies collects and analyzes appropriate data to
bull Demonstrate the effectiveness of the quality management system bull Evaluate improvement and performance opportunities
85 Improvement 851 Continual improvement
ltBusiness Unitgt plans and manages the processes necessary for the continual improvement of its quality management system
852 Corrective and preventive actions ltBusiness Unitgt documents and follows processes that review nonconforming product and evaluates the need for correction and preventive actions The results of corrective and preventive actions taken are recorded and reviewed
Examples of ltBusiness Unitgt processes that may initiate corrective and preventive actions are
bull Management review of quality systems bull Internal and external audits and self-audits bull Incoming material quality control inspections bull Dispositioning of nonconforming product including DRBs and MRBs bull Yield review and low-yield analysis bull Customer feedback including Functional Analysis Correlation Requests
(FACRs) bull External Administrative Customers Issues (EACIs) bull Customer Quality Incident Report (CQIR)
853 Customer feedback system ltBusiness Unitgt sometimes receives feedback from ltCompanygtrsquos customers (through the ltCompanygt Quality Support Center) in the form of FACRs and EACIs ltCompanygtrsquos Customer Quality Engineers may raise awareness of certain high-impact issues by generating a CQIR
DOCUMENT NUMBER 99-9999 PAGE 37 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
854 Corrective action tracking The coordinatorowner for each process that is part of the formal corrective-preventive action system is responsible for tracking corrective and preventive actions
855 Correctivepreventive action implementation Implementation of corrective and preventive actions is prioritized as necessary based on factory requirements and customer expectations Corrective and preventive actions that require process changes are reviewed and approved for implementation by the appropriate Process Change Control Board (PCCB) The results of actions taken are recorded
856 Correctivepreventive action escalation Any issues identified within the formal correctivepreventive action system that require escalation due to priority risk or resourcing may be escalated using any of the following people or systems
bull Platform manager bull Department manager bull Manufacturing shift manager bull Quality and Reliability Manager bull ISO Management Representative bull Management review process bull Other communication forums as appropriate
9 Revision History
Rev Date Description Initiator
08 101298 Renew spec without content changes ltNamegt
09 2599 Complete rewrite reformat to comply with governing spec 7-section formatting
ltNamegt
10 4299 CN ndash To comply with ISO audit finding in development of a more robust and closed loop system for dealing with out-of-tolerance and overdue measurement and test equipment that require calibration from the site(s) Standard Calibration Lab
ltNamegt
11 52699 CN ndash Clarify when a DRB should not occur ltNamegt
12 021400 CN ndash Rewrite ltNamegt
13 101300 Complete rewrite using new template to comply with ISO 90012000
ltNamegt
DOCUMENT NUMBER 99-9999 PAGE 38 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 101 Key Organizational Responsibilities
The responsibility authority and interrelationship of all personnel who manage perform and verify work are defined in organizational charts by procedures within the various organizations focus areas and functional work groups and in the following matrix
Important
bull Refer to 553 for a description of the responsibilities assigned to the ltBusiness Unitgt Director and the ltBusiness Unitgt ISO Management Representative
bull Organizations and focus areas in rows bordered by dashed lines are outside ltBusiness Unitgt but provide specified support functions
Organization Focus Areas
Roadmap and Business Process Management (RBPM)
bull Product and Technology Integration bull CPU Packaging and Enabling Roadmaps bull Technology Assessments and Communications bull Package Technology Management and Capability Roadmaps
Design Process Development (DPD)
bull Design Tool Development bull ThermalMechanical Tools and Analysis bull Electrical Modeling and Analysis bull Mechanical Design and Integration bull Package Design and Integration bull Design Processes
Platform Materials and Enabling Development (PMED)
bull Platform Integration bull Materials bull Enabling bull Substrate Assembly Subcontractors
Module Engineering bull Process Engineering bull Process Change Control Board
DOCUMENT NUMBER 99-9999 PAGE 39 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Organization Focus Areas
Automation bull Equipment Integration bull Engineering Analysis bull Shop Floor Control bull Infrastructure bull Planning and Logistics Group (PLG) bull Test Automation bull Change Requests bull Change Control Board bull MDT bull Operations
Factory Operations bull Manufacturing bull Manufacturing Systems bull Industrial Engineering bull Build Logistics
Organizational Effectiveness Programs
bull Organizational Development bull Salaried Non-ExemptExemptFirst Line Management (FLM)
Development bull Mentoring bull Embedded Staffing and Sourcing bull Statistical Applications bull Factory Support bull Peer Training Systems bull Business Practices bull Safety bull Employee Relations Self-Assessment (ERSA) bull Quality Systems Audit bull Document Management Information Services bull Learning Technologies Integration and Validation
Quality and Reliability (QampR)
bull Platform and Enabling Quality and Reliability Engineering (QRE)
bull Materials Analysis bull Failure Analysis bull Fault Isolation bull Product QRE bull Customer and Sustaining Engineering
Quality and Reliability Engineering Support
bull Product reliability stress bull Preventive maintenance and calibration of equipment and
tools
DOCUMENT NUMBER 99-9999 PAGE 40 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Organization Focus Areas
Product Engineering
bull Product sample and early revenue requirements management bull Primary interface to Product Division bull Division to Virtual Factory coordination bull Product silicon test software (Test Change Control Board
Component test Burn-in PC Platform Validation) Southwest Regional Site Materials and Services (SMS)
bull Process support facilities bull Facilities support equipment bull Preventive and corrective maintenance of facilities support
and monitoring equipment
DOCUMENT NUMBER 99-9999 PAGE 41 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 102 ISO 90012000ltBusiness Unitgt Quality Manual Matrix
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
12 Application 421 551 7
4 Quality management system 1 41 General requirements 1 42 Documentation requirements 43 421 General 43 422 Quality manual 43 44
423 Control of documents 432 44 45 46
424 Control of quality records 3 433 444 45 46 563 61 624 711 722 734 735 736 737 741 742 752 762 764 82 852 855
5 Management responsibility 5 51 Management commitment 51 553 56 6 101
52 Customer focus 52 72
53 Quality policy 53 552 561
54 Planning 54 541 Quality objectives 541 542
542 Quality management system planning 46 542 6 71 731 81 851
55 Responsibility authority and communication 55 551 Responsibility and authority 531 541 551 552 553 56
101 552 Management representative 553 553 Internal communication 533 553 62 101 56 Management review 56 561 General 443 542 561 562 Review input 562 821 8222 852 856
lowastlowastlowastlowast Boldface = Strong relationship between the ltBusiness Unitgt Quality Manual and the ISO 90012000 clause
DOCUMENT NUMBER 99-9999 PAGE 42 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
563 Review output 563 46
6 Resource management 6 61 Provision of resources 51 6 62 Human resources 61 62
621 General 51 61 62
622 Competence awareness and training 46 62
63 Infrastructure 63 64 Work environment 64 7 Product realization 7 71 Planning of product realization 542 46 6 71 722 733 735
736 81
72 Customer-related processes 72 721 Determination of requirements related to
the product
52 721
722 Review of requirements related to the product
46 722
723 Customer communication 723 853
73 Design and development 73 731 Design and development planning 542 731 732 Design and development inputs 46 732 733 Design and development outputs 733 75
734 Design and development review 46 734
735 Design and development verification 46 735 736 Design and development validation 46 736 737 Control of design and development
changes
46 737
74 Purchasing 74 741 Purchasing process 46 741 84
742 Purchasing information 46 742 743 Verification of purchased product 743 75 Production and service provision 75
DOCUMENT NUMBER 99-9999 PAGE 43 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
751 Control of production and service provision
751
752 Validation of processes for production and service provision
46 623 752
753 Identification and traceability 46 753 83
754 Customer property 754 755 Preservation of product 755 76 Control of monitoring and measuring devices 46 721 76 83
8 Measurement analysis and improvement 8 81 General 542 71 81 82
82 Monitoring and measurement 82 821 Customer satisfaction 562 821 853
822 Internal audit 46 562 822 84 851
823 Monitoring and measurement of processes
46 823 84
824 Monitoring and measurement of product 46 824 83 84 83 Control of nonconforming product 83 84
84 Analysis of data 562 741 821 8223 823 824 83 84
85 Improvement 85 851 Continual improvement 531 54 56 8223 84 851
852
852 Corrective action 46 764 85
853 Preventive action 46 85
DOCUMENT NUMBER 99-9999 PAGE 44 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 103 ltBusiness Unitgt Quality ManualQuality Management System Documentation
Matrix The table below lists the sections by number and title of the ltBusiness Unitgt Quality Manual along with the applicable quality management system documentation associated with the quality manual (QM) sections
Sec QM Section Title Quality Management System Documentation
1 Purpose
2 Scope
3 Applicable Documents
4 General 41 Definitions 99-9999 ltBusiness Unitgt Quality Manual 42 ltBusiness Unitgt
Profile NA
43 Quality Management System Documentation
99-9999 ltBusiness Unitgt Quality Manual 99-9999 Departmental Document Control Policies and
Procedures 44 Quality Manual 99-9999 ltBusiness Unitgt Quality Manual
99-9999 Distribution of Controlled Documents 99-9999 DMIS ldquoltCompanygt Confidentialrdquo Requirements
45 Control of Documents
99-9999 Document Management Information Services Governing Spec for 99-XXXX SECC Documents
99-9999 Document Management Information Services Policies and Procedures for ltBusiness Unitgt Series Specifications
99-9999 Departmental Document Control Policies and Procedures
99-9999 Distribution of Controlled Documents 99-9999 DMIS ldquoltCompanygt Confidentialrdquo Requirements
46 Control of Quality Records
99-9999 Virtual Factory Quality Records Retention PoliciesProcedures
5 Management Responsibility 51 Management
Commitment 99-9999 Departmental Document Control Policies and
Procedures 52 Customer Focus 53 Quality Policy 99-9999 ltBusiness Unitgt Quality Manual 54 Planning
DOCUMENT NUMBER 99-9999 PAGE 45 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
55 Responsibility Authority and Communication
99-9999 ltBusiness Unitgt Quality Manual
56 Management Review 99-9999 ltBusiness Unitgt Management Review Policy and Procedure
6 Resource Management 61 Assignment of
Personnel
62 Competence Awareness and Training
99-9999 Training Guidelines and Procedures for ltBusiness Unitgt
New Hire Orientation Documentation 63 Infrastructure 64 Work Environment ltBusiness Unitgt Manufacturing Safety Handbook
Office Safety Handbook
7 Product Realization 71 Planning of Product
Realization
72 Customer-Related Processes
99-9999 Change Management Specification Plan It Manual
73 Design and Development
99-9999 AssemblyTest CCB Policies and Procedures 99-9999 Change Management Specification 99-9999 DPD Department Operations Process 99-9999 Software Development Process 99-9999 Product Design Integration Process 99-9999 Enabling Design Process 99-9999 Technology Design Integration Process 99-9999 Design Validation Process 99-9999 Product Package Design Requirements Document
(PDRD) Process Applicable design rules Applicable library standards
74 Purchasing ltBusiness Unitgt Materials Desktop Procedures
DOCUMENT NUMBER 99-9999 PAGE 46 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
75 Production Provision 99-9999 Procurement specification for (Commodity) Materials 99-9999 ltBusiness Unitgt ESD Requirements 99-9999 AssemblyTest CCB Policies and Procedures 99-9999 Traceability and Bottomside Marking Requirements 99-9999 Standard Lot Numbering Specification 99-9999 Virtual Factory Quality Records Retention
PoliciesProcedures 99-9999 Chandler AZ Site Environmental Controls
Specification 99-9999 Unit Integrity Reject Management Specification 99-9999 C4OLGA Traceability Requirements 99-9999 WorkStream Policies and Procedures for C4 OLGA and
FC-PGA 99-9999 C4FC-PGA Class 10000 Cleanroom Protocol Guideline 99-9999 C4FC-PGA Class 100000 Cleanroom Protocol
Guideline 99-9999 OLGA1 OLGA2 INT2 FC-PGA VF and MCM On-
HoldOff-Hold System Procedure 99-9999 Pack Procedure Applicable process operating and other specifications AzLO Desktop Operating Procedures Handling and storage procedures documented in individual specifications Online Summary of Electrical Test (OSET) Product build kits
76 Control of Monitoring and Measuring Devices
99-9999 Arizona Standards Lab Calibration Procedures 99-9999 Measuring Equipment and Calibration Policy 99-9999 Virtual Factory AssemblyTest Manufacturing
Preventive Maintenance and Calibration Spec Individual manufacturing equipment specifications
8 Measurement Analysis and Improvement 81 Planning Monitoring
Measurement and Improvement Activities
DOCUMENT NUMBER 99-9999 PAGE 47 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
82 Monitoring and Measurement
99-9999 Procurement specification for (Commodity) Materials 99-9999 ATMO Spec Template for 08 Series Specs 99-9999 AT Internal Audit Policies amp Procedures for Virtual
Factories 99-9999 AT Self Audit Policies amp Procedures for Virtual
Factories 99-9999 ltBusiness UnitgtATM Quality Audit Corrective Action
Tracking Procedure using Speed 99-9999 FC-PGAINT2 and OLGA VF Inspection Trouble Report
(ITR) Procedures 99-9999 C4 amp FC-PGA VF Material and Disposition Review
Board Procedure 99-9999 Final Visual Inspection Procedure 99-9999 FC-PGAINT2 and OLGA Virtual Factory Final QA
Minimum Lot Acceptance Inspections Requirements and Procedure
99-9999 Quality System Auditing Policy 83 Control of
Nonconforming Product
99-9999 Material and Disposition Review Board procedure 99-9999 Unit IntegrityReject Management Specification 99-9999 OLGA1 and FC-PGA VF Process Trouble Report System 99-9999 Yield Issue Procedures and Guidelines 99-9999 OLGA1 OLGA2 INT2 FC-PGA VF and MCM On-
HoldOff-Hold System Procedure 99-9999 C4 amp FCPGA VF Material and Disposition Review
Board Procedure 84 Analysis of Data 85 Improvement 99-9999 AssemblyTest CCB Policies and Procedures
99-9999 AT Internal Audit Policies amp Procedures for Virtual Factories
99-9999 Excursion (DRBMRBITRPTR) NotificationDocumentation in SPEED ndash Policies and Procedures
99-9999 C4 amp FC-PGA VF Material and Disposition Review Board Procedure
Departmentally controlled procedures for yield management Departmentally controlled procedures for FACRs
DOCUMENT NUMBER 99-9999 PAGE 48 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 104 Abbreviations
ADC Arizona Distribution Center
AR Action Request
ltBusiness Unitgt
ltBusiness Unitgt
ATPO Assembly Test Process Orders
BKM Best known method (work instruction)
BOM Bill of materials
BPS Basic product specifications
CAT Chandler Assembly Test
CCB Change Control Board
CPU Central Processing Unit
CQIR Customer Quality Incident Report
DMIS Document Management Information Services
DRB Disposition Review Board
EACI External Administrative Customers Issue
EHS Environmental Health and Safety
ERSA Employee Relations Self-Assessment
FACR Functional Analysis Correlation Request
FPO Finish Process Order
HVM High-Volume Manufacturing
ITR Inspection Trouble Report (also known as Internal Trouble Report)
ISO International Organization for Standardization
LDC Local desktop control (work instruction)
MampTE Measurement and Test Equipment
MBP Management by Planning
MRB Material Review Board
MTS Module Target Specifications
MUM Monthly Update Meeting
OSET Online Summary of Electrical Test
PCCB Process Change Control Board
DOCUMENT NUMBER 99-9999 PAGE 49 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
PDRD Package Design Requirements Document
POR Plan of Record
PRD Product Requirements Document
PTR Process Trouble Report
PPV PC Platform Validation
QampR Quality and Reliability
RFC Response Flow Checklist
SLI Substrate Lot Identifier
SMS Site Materials and Services
SPC Statistical process control
SPEED System Product Engineering ECO Database
SSP Supplier Support Program
STC Simultaneous Technical Certification
TAP Technology Architecture Plan
TCCB Test Change Control Board
TEI Temporary Engineering Instruction
TMG Technology Manufacturing Group
TPS Technology Performance Specification
TTS Technology Target Specification
VDA Vendor Design Approval
VF Virtual factory
DOCUMENT NUMBER 99-9999 PAGE 31 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Product that has been inspected and has passed the defined quality criteria is moved to the next operation Rejected product is physically separated from acceptable product whenever possible If physical separation is not yet possible the rejected product is clearly identified as reject product and disposed of according to the governing procedure Product that has been placed on hold for production-related problems is identified as ldquoon holdrdquo and cannot be processed further until its disposition is determined
754 Customer property ltBusiness Unitgt identifies verifies and protects property and other assets owned by customers and other interested parties while the property is under its control Such property may be provided for use or incorporation into an ltBusiness Unitgt deliverable
Property that is lost damaged or does not meet specification is reported to the customer and records are maintained
755 Preservation of product ltBusiness Unitgt has processes that preserve conformity of product and constituent product parts during internal processing and delivery to the intended destination ltBusiness Unitgt personnel are responsible for handling product inside the factory and for delivery to the Arizona Distribution Center (ADC) ADC is responsible for packaging and handling of finished product
Southwest Regional Site Materials and Services monitors direct materials from point of receipt through storage until it is issued to ltBusiness Unitgt manufacturing Supplier packaging is maintained as long as possible to ensure proper handling and storage Perishable material is coded with expiration dates Indirect materials are coded with part numbers and revision levels to ensure that correct revision level materials are being used in manufacturing
ltBusiness Unitgt product is assembled under appropriate environmental control to prevent contamination deterioration and damage from electrostatic discharge Use of automated process equipment and associated carriers minimizes the potential for damage due to material handling
ltBusiness Unitgt packaging and shipping standards conform to corporate drawing specifications Packaging supplies are procured through corporate-contracted suppliers
76 Control of Monitoring and Measuring Devices 761 Introduction
ltBusiness Unitgtrsquos processes ensure that monitoring and measurement activities are carried out in a manner that is consistent with monitoring and measurement requirements
ltBusiness Unitgt controls calibrates and maintains monitoring and measuring devices needed to provide evidence of conformity of product to determined
DOCUMENT NUMBER 99-9999 PAGE 32 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
requirements Manufacturing and support organizations deliver to the Site Calibration Standards Lab measuring equipment that either needs adjustment or is due for calibration on or before the calibration due date Every organization that comes into contact with measuring equipment has procedures to protect the equipment from damage and deterioration during handling maintenance and storage
Monitoring and measuring devices subject to calibration include but are not limited to
bull Measurement and test equipment (MampTE) bull Analytical in-process inspection equipment bull Final test equipment bull Computer software used in the monitoring and measurement of specified
requirements
ltBusiness Unitgt preventive maintenance and calibration procedures also apply to monitoring and measuring devices used by suppliers in the Supplier Support Program (SSP) and by other contractors who actively support the factory
762 Calibration safeguards identification status and records ltBusiness Unitgt safeguards measuring equipment from adjustments that would invalidate measurement results Measuring equipment subject to calibration control is uniquely identified Calibration frequency is documented and controlled by the Calibration Scheduling System or other appropriate system Records and results of calibration and maintenance performed on each piece of equipment are maintained as specified by the supporting group and factory requirements Calibration status appears on a sticker or label affixed to the equipment or in a readily accessible database or record
763 Calibration methods When performing calibration qualified ltBusiness Unitgt personnel use procedures that identify the measurements to be made the accuracies required and the calibration settings The measuring equipment used is capable of the precision and accuracy requirements and the uncertainty of each measurement within specified limits
Measuring equipment is calibrated or verified at specified intervals or prior to use as applicable against measurement standards traceable to international or national measurement standards Where no such standards exist the basis used for calibration or verification is recorded
764 Corrective action ltBusiness Unitgt initiates appropriate action if measuring equipment is found to be out of tolerance or in an overdue condition Appropriate action may include but is not limited to frequency validity and product risk reviews as described below Records of the results of action taken are maintained and reviewed
DOCUMENT NUMBER 99-9999 PAGE 33 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
7641 Out-of-tolerance equipment for userowner and calibrating departments When measuring equipment is found in an out-of-tolerance condition the using department is notified The notification includes but is not be limited to all associated measurement data Departments notified of an out-of-tolerance device evaluate the impact and possible acceptance of nonconforming product or services by performing a Disposition Review Board (DRB) The Quality Systems Engineer generates the DRB in SPEED
Important No DRB is required if an out-of-tolerance condition occurs during initial (first) equipment calibration performed by the Site Calibration Standards Lab
7642 Overdue equipment for userowner and calibrating departments When measuring equipment is found in an overdue condition the using department is notified The notification includes but is not limited to all associated scheduling data Departments notified of an overdue device evaluate the impact by performing a Process Trouble Report (PTR) The Quality Systems Engineer generates the PTR in SPEED
8 Measurement Analysis and Improvement 81 Planning Monitoring Measurement and Improvement Activities
ltBusiness Unitgt plans and implements the monitoring measurement analysis and improvement processes needed to
bull Demonstrate conformity of processes and product bull Ensure conformity of the quality management system bull Continually improve the effectiveness of the quality management system
ltBusiness Unitgt establishes the applicable methods including statistical techniques and the specific equipment used for measuring processes and products
DOCUMENT NUMBER 99-9999 PAGE 34 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
82 Monitoring and Measurement 821 Customer satisfaction
ltBusiness Unitgt gathers analyzes and monitors information relating to customer perception of ltBusiness Unitgtrsquos performance ltBusiness Unitgt uses the sources of customer satisfaction information to determine if the organization is meeting the needs and expectations of ltBusiness Unitgtrsquos customers Results are reported to the ltBusiness Unitgt management staff as part of the management review process and records and action items are maintained
822 Internal and external audits ltBusiness Unitgt conducts internal audits at planned intervals in all areas of the organization where the quality of deliverables to the customer is affected ltBusiness Unitgt also facilitates second-party audits from Corporate Quality Assessment and third-party audits from the Registering Authority These audits
bull Verify compliance of the quality management system to product realization plans the requirements of ISO 90012000 and internal specifications as appropriate and the quality management system requirements established by ltBusiness Unitgt
bull Determine whether the quality management system has been effectively implemented and maintained
bull Help drive continual improvement throughout ltBusiness Unitgt
8221 Quality audit implementation Quality system audits are the defined responsibility of the Quality Systems Department Audits are
bull Carried out annually or as needed in line with documented procedures and responsibilities Audit frequency is based on business needs andor maturity system
bull Performed in a manner that ensures objectivity and impartiality of the audit process Auditors do not audit their own work
bull Defined planned and scheduled on the basis of the status and importance of the activities and areas to be audited as well as on the results of previous audits
In addition to internal audits the manufacturing floor performs self-audits annually or as needed
8222 Audit results follow-up and records The results of audits are formally recorded along with timely correctivepreventive action and the time frame agreed on by personnel having responsibility in the areas audited The effectiveness of the correctiveprevention action is reviewed as needed with personnel independent from the audited areas either during a subsequently scheduled audit or randomly
DOCUMENT NUMBER 99-9999 PAGE 35 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
The status and effectiveness of corrective and preventive actions as well as audit results and trends are assessed and reviewed as part of the management review process
8223 Continual improvement Audit and assessment results are analyzed to identify root causes of problems Organization-wide issues are identified and presented to management The approach ensures the continual improvement of the quality management system while it mitigates the recurrence of problems and nonconformities
823 Monitoring and measurement of processes At pertinent stages of the realization process ltBusiness Unitgt monitors and where applicable measures the performance of its processes Records and action items are maintained
Measures of process performance that may be incorporated into various realization processes include the following indicators
bull Capability bull Cost allocation and reduction bull Cycle time or throughput bull Measurable aspects of dependability bull Yield bull Effectiveness and efficiency of people bull Reaction time bull Utilization of technologies bull Waste reduction
824 Monitoring and measurement of deliverables
At pertinent stages of the realization process ltBusiness Unitgt monitors and where applicable measures product characteristics Verification (inspection) records and the test history of each production lot are maintained in WorkStream Records are also maintained as specified by the relevant documentation including the name of the person authorizing release of the deliverable
83 Control of Nonconforming Product ltBusiness Unitgt ensures that nonconforming product is identified and controlled to prevent its unintended use or delivery Nonconforming data are collected and analyzed and records and action items are maintained
831 Disposition Review Board A DRB is convened to confirm that questionable product is normal or indistinguishable from normal and to determine the disposition of such product A
DOCUMENT NUMBER 99-9999 PAGE 36 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
DRB is required when routine dispositioning procedures do not specify the appropriate disposition
832 Material Review Board A Material Review Board (MRB) is convened to evaluate the shipment of nonconforming product Nonconforming product is shipped only with the consent of a Quality and Reliability (QampR) engineer the customer andor Product Division
84 Analysis of Data ltBusiness Unitgt identifies collects and analyzes appropriate data to
bull Demonstrate the effectiveness of the quality management system bull Evaluate improvement and performance opportunities
85 Improvement 851 Continual improvement
ltBusiness Unitgt plans and manages the processes necessary for the continual improvement of its quality management system
852 Corrective and preventive actions ltBusiness Unitgt documents and follows processes that review nonconforming product and evaluates the need for correction and preventive actions The results of corrective and preventive actions taken are recorded and reviewed
Examples of ltBusiness Unitgt processes that may initiate corrective and preventive actions are
bull Management review of quality systems bull Internal and external audits and self-audits bull Incoming material quality control inspections bull Dispositioning of nonconforming product including DRBs and MRBs bull Yield review and low-yield analysis bull Customer feedback including Functional Analysis Correlation Requests
(FACRs) bull External Administrative Customers Issues (EACIs) bull Customer Quality Incident Report (CQIR)
853 Customer feedback system ltBusiness Unitgt sometimes receives feedback from ltCompanygtrsquos customers (through the ltCompanygt Quality Support Center) in the form of FACRs and EACIs ltCompanygtrsquos Customer Quality Engineers may raise awareness of certain high-impact issues by generating a CQIR
DOCUMENT NUMBER 99-9999 PAGE 37 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
854 Corrective action tracking The coordinatorowner for each process that is part of the formal corrective-preventive action system is responsible for tracking corrective and preventive actions
855 Correctivepreventive action implementation Implementation of corrective and preventive actions is prioritized as necessary based on factory requirements and customer expectations Corrective and preventive actions that require process changes are reviewed and approved for implementation by the appropriate Process Change Control Board (PCCB) The results of actions taken are recorded
856 Correctivepreventive action escalation Any issues identified within the formal correctivepreventive action system that require escalation due to priority risk or resourcing may be escalated using any of the following people or systems
bull Platform manager bull Department manager bull Manufacturing shift manager bull Quality and Reliability Manager bull ISO Management Representative bull Management review process bull Other communication forums as appropriate
9 Revision History
Rev Date Description Initiator
08 101298 Renew spec without content changes ltNamegt
09 2599 Complete rewrite reformat to comply with governing spec 7-section formatting
ltNamegt
10 4299 CN ndash To comply with ISO audit finding in development of a more robust and closed loop system for dealing with out-of-tolerance and overdue measurement and test equipment that require calibration from the site(s) Standard Calibration Lab
ltNamegt
11 52699 CN ndash Clarify when a DRB should not occur ltNamegt
12 021400 CN ndash Rewrite ltNamegt
13 101300 Complete rewrite using new template to comply with ISO 90012000
ltNamegt
DOCUMENT NUMBER 99-9999 PAGE 38 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 101 Key Organizational Responsibilities
The responsibility authority and interrelationship of all personnel who manage perform and verify work are defined in organizational charts by procedures within the various organizations focus areas and functional work groups and in the following matrix
Important
bull Refer to 553 for a description of the responsibilities assigned to the ltBusiness Unitgt Director and the ltBusiness Unitgt ISO Management Representative
bull Organizations and focus areas in rows bordered by dashed lines are outside ltBusiness Unitgt but provide specified support functions
Organization Focus Areas
Roadmap and Business Process Management (RBPM)
bull Product and Technology Integration bull CPU Packaging and Enabling Roadmaps bull Technology Assessments and Communications bull Package Technology Management and Capability Roadmaps
Design Process Development (DPD)
bull Design Tool Development bull ThermalMechanical Tools and Analysis bull Electrical Modeling and Analysis bull Mechanical Design and Integration bull Package Design and Integration bull Design Processes
Platform Materials and Enabling Development (PMED)
bull Platform Integration bull Materials bull Enabling bull Substrate Assembly Subcontractors
Module Engineering bull Process Engineering bull Process Change Control Board
DOCUMENT NUMBER 99-9999 PAGE 39 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Organization Focus Areas
Automation bull Equipment Integration bull Engineering Analysis bull Shop Floor Control bull Infrastructure bull Planning and Logistics Group (PLG) bull Test Automation bull Change Requests bull Change Control Board bull MDT bull Operations
Factory Operations bull Manufacturing bull Manufacturing Systems bull Industrial Engineering bull Build Logistics
Organizational Effectiveness Programs
bull Organizational Development bull Salaried Non-ExemptExemptFirst Line Management (FLM)
Development bull Mentoring bull Embedded Staffing and Sourcing bull Statistical Applications bull Factory Support bull Peer Training Systems bull Business Practices bull Safety bull Employee Relations Self-Assessment (ERSA) bull Quality Systems Audit bull Document Management Information Services bull Learning Technologies Integration and Validation
Quality and Reliability (QampR)
bull Platform and Enabling Quality and Reliability Engineering (QRE)
bull Materials Analysis bull Failure Analysis bull Fault Isolation bull Product QRE bull Customer and Sustaining Engineering
Quality and Reliability Engineering Support
bull Product reliability stress bull Preventive maintenance and calibration of equipment and
tools
DOCUMENT NUMBER 99-9999 PAGE 40 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Organization Focus Areas
Product Engineering
bull Product sample and early revenue requirements management bull Primary interface to Product Division bull Division to Virtual Factory coordination bull Product silicon test software (Test Change Control Board
Component test Burn-in PC Platform Validation) Southwest Regional Site Materials and Services (SMS)
bull Process support facilities bull Facilities support equipment bull Preventive and corrective maintenance of facilities support
and monitoring equipment
DOCUMENT NUMBER 99-9999 PAGE 41 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 102 ISO 90012000ltBusiness Unitgt Quality Manual Matrix
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
12 Application 421 551 7
4 Quality management system 1 41 General requirements 1 42 Documentation requirements 43 421 General 43 422 Quality manual 43 44
423 Control of documents 432 44 45 46
424 Control of quality records 3 433 444 45 46 563 61 624 711 722 734 735 736 737 741 742 752 762 764 82 852 855
5 Management responsibility 5 51 Management commitment 51 553 56 6 101
52 Customer focus 52 72
53 Quality policy 53 552 561
54 Planning 54 541 Quality objectives 541 542
542 Quality management system planning 46 542 6 71 731 81 851
55 Responsibility authority and communication 55 551 Responsibility and authority 531 541 551 552 553 56
101 552 Management representative 553 553 Internal communication 533 553 62 101 56 Management review 56 561 General 443 542 561 562 Review input 562 821 8222 852 856
lowastlowastlowastlowast Boldface = Strong relationship between the ltBusiness Unitgt Quality Manual and the ISO 90012000 clause
DOCUMENT NUMBER 99-9999 PAGE 42 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
563 Review output 563 46
6 Resource management 6 61 Provision of resources 51 6 62 Human resources 61 62
621 General 51 61 62
622 Competence awareness and training 46 62
63 Infrastructure 63 64 Work environment 64 7 Product realization 7 71 Planning of product realization 542 46 6 71 722 733 735
736 81
72 Customer-related processes 72 721 Determination of requirements related to
the product
52 721
722 Review of requirements related to the product
46 722
723 Customer communication 723 853
73 Design and development 73 731 Design and development planning 542 731 732 Design and development inputs 46 732 733 Design and development outputs 733 75
734 Design and development review 46 734
735 Design and development verification 46 735 736 Design and development validation 46 736 737 Control of design and development
changes
46 737
74 Purchasing 74 741 Purchasing process 46 741 84
742 Purchasing information 46 742 743 Verification of purchased product 743 75 Production and service provision 75
DOCUMENT NUMBER 99-9999 PAGE 43 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
751 Control of production and service provision
751
752 Validation of processes for production and service provision
46 623 752
753 Identification and traceability 46 753 83
754 Customer property 754 755 Preservation of product 755 76 Control of monitoring and measuring devices 46 721 76 83
8 Measurement analysis and improvement 8 81 General 542 71 81 82
82 Monitoring and measurement 82 821 Customer satisfaction 562 821 853
822 Internal audit 46 562 822 84 851
823 Monitoring and measurement of processes
46 823 84
824 Monitoring and measurement of product 46 824 83 84 83 Control of nonconforming product 83 84
84 Analysis of data 562 741 821 8223 823 824 83 84
85 Improvement 85 851 Continual improvement 531 54 56 8223 84 851
852
852 Corrective action 46 764 85
853 Preventive action 46 85
DOCUMENT NUMBER 99-9999 PAGE 44 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 103 ltBusiness Unitgt Quality ManualQuality Management System Documentation
Matrix The table below lists the sections by number and title of the ltBusiness Unitgt Quality Manual along with the applicable quality management system documentation associated with the quality manual (QM) sections
Sec QM Section Title Quality Management System Documentation
1 Purpose
2 Scope
3 Applicable Documents
4 General 41 Definitions 99-9999 ltBusiness Unitgt Quality Manual 42 ltBusiness Unitgt
Profile NA
43 Quality Management System Documentation
99-9999 ltBusiness Unitgt Quality Manual 99-9999 Departmental Document Control Policies and
Procedures 44 Quality Manual 99-9999 ltBusiness Unitgt Quality Manual
99-9999 Distribution of Controlled Documents 99-9999 DMIS ldquoltCompanygt Confidentialrdquo Requirements
45 Control of Documents
99-9999 Document Management Information Services Governing Spec for 99-XXXX SECC Documents
99-9999 Document Management Information Services Policies and Procedures for ltBusiness Unitgt Series Specifications
99-9999 Departmental Document Control Policies and Procedures
99-9999 Distribution of Controlled Documents 99-9999 DMIS ldquoltCompanygt Confidentialrdquo Requirements
46 Control of Quality Records
99-9999 Virtual Factory Quality Records Retention PoliciesProcedures
5 Management Responsibility 51 Management
Commitment 99-9999 Departmental Document Control Policies and
Procedures 52 Customer Focus 53 Quality Policy 99-9999 ltBusiness Unitgt Quality Manual 54 Planning
DOCUMENT NUMBER 99-9999 PAGE 45 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
55 Responsibility Authority and Communication
99-9999 ltBusiness Unitgt Quality Manual
56 Management Review 99-9999 ltBusiness Unitgt Management Review Policy and Procedure
6 Resource Management 61 Assignment of
Personnel
62 Competence Awareness and Training
99-9999 Training Guidelines and Procedures for ltBusiness Unitgt
New Hire Orientation Documentation 63 Infrastructure 64 Work Environment ltBusiness Unitgt Manufacturing Safety Handbook
Office Safety Handbook
7 Product Realization 71 Planning of Product
Realization
72 Customer-Related Processes
99-9999 Change Management Specification Plan It Manual
73 Design and Development
99-9999 AssemblyTest CCB Policies and Procedures 99-9999 Change Management Specification 99-9999 DPD Department Operations Process 99-9999 Software Development Process 99-9999 Product Design Integration Process 99-9999 Enabling Design Process 99-9999 Technology Design Integration Process 99-9999 Design Validation Process 99-9999 Product Package Design Requirements Document
(PDRD) Process Applicable design rules Applicable library standards
74 Purchasing ltBusiness Unitgt Materials Desktop Procedures
DOCUMENT NUMBER 99-9999 PAGE 46 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
75 Production Provision 99-9999 Procurement specification for (Commodity) Materials 99-9999 ltBusiness Unitgt ESD Requirements 99-9999 AssemblyTest CCB Policies and Procedures 99-9999 Traceability and Bottomside Marking Requirements 99-9999 Standard Lot Numbering Specification 99-9999 Virtual Factory Quality Records Retention
PoliciesProcedures 99-9999 Chandler AZ Site Environmental Controls
Specification 99-9999 Unit Integrity Reject Management Specification 99-9999 C4OLGA Traceability Requirements 99-9999 WorkStream Policies and Procedures for C4 OLGA and
FC-PGA 99-9999 C4FC-PGA Class 10000 Cleanroom Protocol Guideline 99-9999 C4FC-PGA Class 100000 Cleanroom Protocol
Guideline 99-9999 OLGA1 OLGA2 INT2 FC-PGA VF and MCM On-
HoldOff-Hold System Procedure 99-9999 Pack Procedure Applicable process operating and other specifications AzLO Desktop Operating Procedures Handling and storage procedures documented in individual specifications Online Summary of Electrical Test (OSET) Product build kits
76 Control of Monitoring and Measuring Devices
99-9999 Arizona Standards Lab Calibration Procedures 99-9999 Measuring Equipment and Calibration Policy 99-9999 Virtual Factory AssemblyTest Manufacturing
Preventive Maintenance and Calibration Spec Individual manufacturing equipment specifications
8 Measurement Analysis and Improvement 81 Planning Monitoring
Measurement and Improvement Activities
DOCUMENT NUMBER 99-9999 PAGE 47 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
82 Monitoring and Measurement
99-9999 Procurement specification for (Commodity) Materials 99-9999 ATMO Spec Template for 08 Series Specs 99-9999 AT Internal Audit Policies amp Procedures for Virtual
Factories 99-9999 AT Self Audit Policies amp Procedures for Virtual
Factories 99-9999 ltBusiness UnitgtATM Quality Audit Corrective Action
Tracking Procedure using Speed 99-9999 FC-PGAINT2 and OLGA VF Inspection Trouble Report
(ITR) Procedures 99-9999 C4 amp FC-PGA VF Material and Disposition Review
Board Procedure 99-9999 Final Visual Inspection Procedure 99-9999 FC-PGAINT2 and OLGA Virtual Factory Final QA
Minimum Lot Acceptance Inspections Requirements and Procedure
99-9999 Quality System Auditing Policy 83 Control of
Nonconforming Product
99-9999 Material and Disposition Review Board procedure 99-9999 Unit IntegrityReject Management Specification 99-9999 OLGA1 and FC-PGA VF Process Trouble Report System 99-9999 Yield Issue Procedures and Guidelines 99-9999 OLGA1 OLGA2 INT2 FC-PGA VF and MCM On-
HoldOff-Hold System Procedure 99-9999 C4 amp FCPGA VF Material and Disposition Review
Board Procedure 84 Analysis of Data 85 Improvement 99-9999 AssemblyTest CCB Policies and Procedures
99-9999 AT Internal Audit Policies amp Procedures for Virtual Factories
99-9999 Excursion (DRBMRBITRPTR) NotificationDocumentation in SPEED ndash Policies and Procedures
99-9999 C4 amp FC-PGA VF Material and Disposition Review Board Procedure
Departmentally controlled procedures for yield management Departmentally controlled procedures for FACRs
DOCUMENT NUMBER 99-9999 PAGE 48 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 104 Abbreviations
ADC Arizona Distribution Center
AR Action Request
ltBusiness Unitgt
ltBusiness Unitgt
ATPO Assembly Test Process Orders
BKM Best known method (work instruction)
BOM Bill of materials
BPS Basic product specifications
CAT Chandler Assembly Test
CCB Change Control Board
CPU Central Processing Unit
CQIR Customer Quality Incident Report
DMIS Document Management Information Services
DRB Disposition Review Board
EACI External Administrative Customers Issue
EHS Environmental Health and Safety
ERSA Employee Relations Self-Assessment
FACR Functional Analysis Correlation Request
FPO Finish Process Order
HVM High-Volume Manufacturing
ITR Inspection Trouble Report (also known as Internal Trouble Report)
ISO International Organization for Standardization
LDC Local desktop control (work instruction)
MampTE Measurement and Test Equipment
MBP Management by Planning
MRB Material Review Board
MTS Module Target Specifications
MUM Monthly Update Meeting
OSET Online Summary of Electrical Test
PCCB Process Change Control Board
DOCUMENT NUMBER 99-9999 PAGE 49 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
PDRD Package Design Requirements Document
POR Plan of Record
PRD Product Requirements Document
PTR Process Trouble Report
PPV PC Platform Validation
QampR Quality and Reliability
RFC Response Flow Checklist
SLI Substrate Lot Identifier
SMS Site Materials and Services
SPC Statistical process control
SPEED System Product Engineering ECO Database
SSP Supplier Support Program
STC Simultaneous Technical Certification
TAP Technology Architecture Plan
TCCB Test Change Control Board
TEI Temporary Engineering Instruction
TMG Technology Manufacturing Group
TPS Technology Performance Specification
TTS Technology Target Specification
VDA Vendor Design Approval
VF Virtual factory
DOCUMENT NUMBER 99-9999 PAGE 32 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
requirements Manufacturing and support organizations deliver to the Site Calibration Standards Lab measuring equipment that either needs adjustment or is due for calibration on or before the calibration due date Every organization that comes into contact with measuring equipment has procedures to protect the equipment from damage and deterioration during handling maintenance and storage
Monitoring and measuring devices subject to calibration include but are not limited to
bull Measurement and test equipment (MampTE) bull Analytical in-process inspection equipment bull Final test equipment bull Computer software used in the monitoring and measurement of specified
requirements
ltBusiness Unitgt preventive maintenance and calibration procedures also apply to monitoring and measuring devices used by suppliers in the Supplier Support Program (SSP) and by other contractors who actively support the factory
762 Calibration safeguards identification status and records ltBusiness Unitgt safeguards measuring equipment from adjustments that would invalidate measurement results Measuring equipment subject to calibration control is uniquely identified Calibration frequency is documented and controlled by the Calibration Scheduling System or other appropriate system Records and results of calibration and maintenance performed on each piece of equipment are maintained as specified by the supporting group and factory requirements Calibration status appears on a sticker or label affixed to the equipment or in a readily accessible database or record
763 Calibration methods When performing calibration qualified ltBusiness Unitgt personnel use procedures that identify the measurements to be made the accuracies required and the calibration settings The measuring equipment used is capable of the precision and accuracy requirements and the uncertainty of each measurement within specified limits
Measuring equipment is calibrated or verified at specified intervals or prior to use as applicable against measurement standards traceable to international or national measurement standards Where no such standards exist the basis used for calibration or verification is recorded
764 Corrective action ltBusiness Unitgt initiates appropriate action if measuring equipment is found to be out of tolerance or in an overdue condition Appropriate action may include but is not limited to frequency validity and product risk reviews as described below Records of the results of action taken are maintained and reviewed
DOCUMENT NUMBER 99-9999 PAGE 33 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
7641 Out-of-tolerance equipment for userowner and calibrating departments When measuring equipment is found in an out-of-tolerance condition the using department is notified The notification includes but is not be limited to all associated measurement data Departments notified of an out-of-tolerance device evaluate the impact and possible acceptance of nonconforming product or services by performing a Disposition Review Board (DRB) The Quality Systems Engineer generates the DRB in SPEED
Important No DRB is required if an out-of-tolerance condition occurs during initial (first) equipment calibration performed by the Site Calibration Standards Lab
7642 Overdue equipment for userowner and calibrating departments When measuring equipment is found in an overdue condition the using department is notified The notification includes but is not limited to all associated scheduling data Departments notified of an overdue device evaluate the impact by performing a Process Trouble Report (PTR) The Quality Systems Engineer generates the PTR in SPEED
8 Measurement Analysis and Improvement 81 Planning Monitoring Measurement and Improvement Activities
ltBusiness Unitgt plans and implements the monitoring measurement analysis and improvement processes needed to
bull Demonstrate conformity of processes and product bull Ensure conformity of the quality management system bull Continually improve the effectiveness of the quality management system
ltBusiness Unitgt establishes the applicable methods including statistical techniques and the specific equipment used for measuring processes and products
DOCUMENT NUMBER 99-9999 PAGE 34 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
82 Monitoring and Measurement 821 Customer satisfaction
ltBusiness Unitgt gathers analyzes and monitors information relating to customer perception of ltBusiness Unitgtrsquos performance ltBusiness Unitgt uses the sources of customer satisfaction information to determine if the organization is meeting the needs and expectations of ltBusiness Unitgtrsquos customers Results are reported to the ltBusiness Unitgt management staff as part of the management review process and records and action items are maintained
822 Internal and external audits ltBusiness Unitgt conducts internal audits at planned intervals in all areas of the organization where the quality of deliverables to the customer is affected ltBusiness Unitgt also facilitates second-party audits from Corporate Quality Assessment and third-party audits from the Registering Authority These audits
bull Verify compliance of the quality management system to product realization plans the requirements of ISO 90012000 and internal specifications as appropriate and the quality management system requirements established by ltBusiness Unitgt
bull Determine whether the quality management system has been effectively implemented and maintained
bull Help drive continual improvement throughout ltBusiness Unitgt
8221 Quality audit implementation Quality system audits are the defined responsibility of the Quality Systems Department Audits are
bull Carried out annually or as needed in line with documented procedures and responsibilities Audit frequency is based on business needs andor maturity system
bull Performed in a manner that ensures objectivity and impartiality of the audit process Auditors do not audit their own work
bull Defined planned and scheduled on the basis of the status and importance of the activities and areas to be audited as well as on the results of previous audits
In addition to internal audits the manufacturing floor performs self-audits annually or as needed
8222 Audit results follow-up and records The results of audits are formally recorded along with timely correctivepreventive action and the time frame agreed on by personnel having responsibility in the areas audited The effectiveness of the correctiveprevention action is reviewed as needed with personnel independent from the audited areas either during a subsequently scheduled audit or randomly
DOCUMENT NUMBER 99-9999 PAGE 35 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
The status and effectiveness of corrective and preventive actions as well as audit results and trends are assessed and reviewed as part of the management review process
8223 Continual improvement Audit and assessment results are analyzed to identify root causes of problems Organization-wide issues are identified and presented to management The approach ensures the continual improvement of the quality management system while it mitigates the recurrence of problems and nonconformities
823 Monitoring and measurement of processes At pertinent stages of the realization process ltBusiness Unitgt monitors and where applicable measures the performance of its processes Records and action items are maintained
Measures of process performance that may be incorporated into various realization processes include the following indicators
bull Capability bull Cost allocation and reduction bull Cycle time or throughput bull Measurable aspects of dependability bull Yield bull Effectiveness and efficiency of people bull Reaction time bull Utilization of technologies bull Waste reduction
824 Monitoring and measurement of deliverables
At pertinent stages of the realization process ltBusiness Unitgt monitors and where applicable measures product characteristics Verification (inspection) records and the test history of each production lot are maintained in WorkStream Records are also maintained as specified by the relevant documentation including the name of the person authorizing release of the deliverable
83 Control of Nonconforming Product ltBusiness Unitgt ensures that nonconforming product is identified and controlled to prevent its unintended use or delivery Nonconforming data are collected and analyzed and records and action items are maintained
831 Disposition Review Board A DRB is convened to confirm that questionable product is normal or indistinguishable from normal and to determine the disposition of such product A
DOCUMENT NUMBER 99-9999 PAGE 36 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
DRB is required when routine dispositioning procedures do not specify the appropriate disposition
832 Material Review Board A Material Review Board (MRB) is convened to evaluate the shipment of nonconforming product Nonconforming product is shipped only with the consent of a Quality and Reliability (QampR) engineer the customer andor Product Division
84 Analysis of Data ltBusiness Unitgt identifies collects and analyzes appropriate data to
bull Demonstrate the effectiveness of the quality management system bull Evaluate improvement and performance opportunities
85 Improvement 851 Continual improvement
ltBusiness Unitgt plans and manages the processes necessary for the continual improvement of its quality management system
852 Corrective and preventive actions ltBusiness Unitgt documents and follows processes that review nonconforming product and evaluates the need for correction and preventive actions The results of corrective and preventive actions taken are recorded and reviewed
Examples of ltBusiness Unitgt processes that may initiate corrective and preventive actions are
bull Management review of quality systems bull Internal and external audits and self-audits bull Incoming material quality control inspections bull Dispositioning of nonconforming product including DRBs and MRBs bull Yield review and low-yield analysis bull Customer feedback including Functional Analysis Correlation Requests
(FACRs) bull External Administrative Customers Issues (EACIs) bull Customer Quality Incident Report (CQIR)
853 Customer feedback system ltBusiness Unitgt sometimes receives feedback from ltCompanygtrsquos customers (through the ltCompanygt Quality Support Center) in the form of FACRs and EACIs ltCompanygtrsquos Customer Quality Engineers may raise awareness of certain high-impact issues by generating a CQIR
DOCUMENT NUMBER 99-9999 PAGE 37 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
854 Corrective action tracking The coordinatorowner for each process that is part of the formal corrective-preventive action system is responsible for tracking corrective and preventive actions
855 Correctivepreventive action implementation Implementation of corrective and preventive actions is prioritized as necessary based on factory requirements and customer expectations Corrective and preventive actions that require process changes are reviewed and approved for implementation by the appropriate Process Change Control Board (PCCB) The results of actions taken are recorded
856 Correctivepreventive action escalation Any issues identified within the formal correctivepreventive action system that require escalation due to priority risk or resourcing may be escalated using any of the following people or systems
bull Platform manager bull Department manager bull Manufacturing shift manager bull Quality and Reliability Manager bull ISO Management Representative bull Management review process bull Other communication forums as appropriate
9 Revision History
Rev Date Description Initiator
08 101298 Renew spec without content changes ltNamegt
09 2599 Complete rewrite reformat to comply with governing spec 7-section formatting
ltNamegt
10 4299 CN ndash To comply with ISO audit finding in development of a more robust and closed loop system for dealing with out-of-tolerance and overdue measurement and test equipment that require calibration from the site(s) Standard Calibration Lab
ltNamegt
11 52699 CN ndash Clarify when a DRB should not occur ltNamegt
12 021400 CN ndash Rewrite ltNamegt
13 101300 Complete rewrite using new template to comply with ISO 90012000
ltNamegt
DOCUMENT NUMBER 99-9999 PAGE 38 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 101 Key Organizational Responsibilities
The responsibility authority and interrelationship of all personnel who manage perform and verify work are defined in organizational charts by procedures within the various organizations focus areas and functional work groups and in the following matrix
Important
bull Refer to 553 for a description of the responsibilities assigned to the ltBusiness Unitgt Director and the ltBusiness Unitgt ISO Management Representative
bull Organizations and focus areas in rows bordered by dashed lines are outside ltBusiness Unitgt but provide specified support functions
Organization Focus Areas
Roadmap and Business Process Management (RBPM)
bull Product and Technology Integration bull CPU Packaging and Enabling Roadmaps bull Technology Assessments and Communications bull Package Technology Management and Capability Roadmaps
Design Process Development (DPD)
bull Design Tool Development bull ThermalMechanical Tools and Analysis bull Electrical Modeling and Analysis bull Mechanical Design and Integration bull Package Design and Integration bull Design Processes
Platform Materials and Enabling Development (PMED)
bull Platform Integration bull Materials bull Enabling bull Substrate Assembly Subcontractors
Module Engineering bull Process Engineering bull Process Change Control Board
DOCUMENT NUMBER 99-9999 PAGE 39 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Organization Focus Areas
Automation bull Equipment Integration bull Engineering Analysis bull Shop Floor Control bull Infrastructure bull Planning and Logistics Group (PLG) bull Test Automation bull Change Requests bull Change Control Board bull MDT bull Operations
Factory Operations bull Manufacturing bull Manufacturing Systems bull Industrial Engineering bull Build Logistics
Organizational Effectiveness Programs
bull Organizational Development bull Salaried Non-ExemptExemptFirst Line Management (FLM)
Development bull Mentoring bull Embedded Staffing and Sourcing bull Statistical Applications bull Factory Support bull Peer Training Systems bull Business Practices bull Safety bull Employee Relations Self-Assessment (ERSA) bull Quality Systems Audit bull Document Management Information Services bull Learning Technologies Integration and Validation
Quality and Reliability (QampR)
bull Platform and Enabling Quality and Reliability Engineering (QRE)
bull Materials Analysis bull Failure Analysis bull Fault Isolation bull Product QRE bull Customer and Sustaining Engineering
Quality and Reliability Engineering Support
bull Product reliability stress bull Preventive maintenance and calibration of equipment and
tools
DOCUMENT NUMBER 99-9999 PAGE 40 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Organization Focus Areas
Product Engineering
bull Product sample and early revenue requirements management bull Primary interface to Product Division bull Division to Virtual Factory coordination bull Product silicon test software (Test Change Control Board
Component test Burn-in PC Platform Validation) Southwest Regional Site Materials and Services (SMS)
bull Process support facilities bull Facilities support equipment bull Preventive and corrective maintenance of facilities support
and monitoring equipment
DOCUMENT NUMBER 99-9999 PAGE 41 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 102 ISO 90012000ltBusiness Unitgt Quality Manual Matrix
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
12 Application 421 551 7
4 Quality management system 1 41 General requirements 1 42 Documentation requirements 43 421 General 43 422 Quality manual 43 44
423 Control of documents 432 44 45 46
424 Control of quality records 3 433 444 45 46 563 61 624 711 722 734 735 736 737 741 742 752 762 764 82 852 855
5 Management responsibility 5 51 Management commitment 51 553 56 6 101
52 Customer focus 52 72
53 Quality policy 53 552 561
54 Planning 54 541 Quality objectives 541 542
542 Quality management system planning 46 542 6 71 731 81 851
55 Responsibility authority and communication 55 551 Responsibility and authority 531 541 551 552 553 56
101 552 Management representative 553 553 Internal communication 533 553 62 101 56 Management review 56 561 General 443 542 561 562 Review input 562 821 8222 852 856
lowastlowastlowastlowast Boldface = Strong relationship between the ltBusiness Unitgt Quality Manual and the ISO 90012000 clause
DOCUMENT NUMBER 99-9999 PAGE 42 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
563 Review output 563 46
6 Resource management 6 61 Provision of resources 51 6 62 Human resources 61 62
621 General 51 61 62
622 Competence awareness and training 46 62
63 Infrastructure 63 64 Work environment 64 7 Product realization 7 71 Planning of product realization 542 46 6 71 722 733 735
736 81
72 Customer-related processes 72 721 Determination of requirements related to
the product
52 721
722 Review of requirements related to the product
46 722
723 Customer communication 723 853
73 Design and development 73 731 Design and development planning 542 731 732 Design and development inputs 46 732 733 Design and development outputs 733 75
734 Design and development review 46 734
735 Design and development verification 46 735 736 Design and development validation 46 736 737 Control of design and development
changes
46 737
74 Purchasing 74 741 Purchasing process 46 741 84
742 Purchasing information 46 742 743 Verification of purchased product 743 75 Production and service provision 75
DOCUMENT NUMBER 99-9999 PAGE 43 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
751 Control of production and service provision
751
752 Validation of processes for production and service provision
46 623 752
753 Identification and traceability 46 753 83
754 Customer property 754 755 Preservation of product 755 76 Control of monitoring and measuring devices 46 721 76 83
8 Measurement analysis and improvement 8 81 General 542 71 81 82
82 Monitoring and measurement 82 821 Customer satisfaction 562 821 853
822 Internal audit 46 562 822 84 851
823 Monitoring and measurement of processes
46 823 84
824 Monitoring and measurement of product 46 824 83 84 83 Control of nonconforming product 83 84
84 Analysis of data 562 741 821 8223 823 824 83 84
85 Improvement 85 851 Continual improvement 531 54 56 8223 84 851
852
852 Corrective action 46 764 85
853 Preventive action 46 85
DOCUMENT NUMBER 99-9999 PAGE 44 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 103 ltBusiness Unitgt Quality ManualQuality Management System Documentation
Matrix The table below lists the sections by number and title of the ltBusiness Unitgt Quality Manual along with the applicable quality management system documentation associated with the quality manual (QM) sections
Sec QM Section Title Quality Management System Documentation
1 Purpose
2 Scope
3 Applicable Documents
4 General 41 Definitions 99-9999 ltBusiness Unitgt Quality Manual 42 ltBusiness Unitgt
Profile NA
43 Quality Management System Documentation
99-9999 ltBusiness Unitgt Quality Manual 99-9999 Departmental Document Control Policies and
Procedures 44 Quality Manual 99-9999 ltBusiness Unitgt Quality Manual
99-9999 Distribution of Controlled Documents 99-9999 DMIS ldquoltCompanygt Confidentialrdquo Requirements
45 Control of Documents
99-9999 Document Management Information Services Governing Spec for 99-XXXX SECC Documents
99-9999 Document Management Information Services Policies and Procedures for ltBusiness Unitgt Series Specifications
99-9999 Departmental Document Control Policies and Procedures
99-9999 Distribution of Controlled Documents 99-9999 DMIS ldquoltCompanygt Confidentialrdquo Requirements
46 Control of Quality Records
99-9999 Virtual Factory Quality Records Retention PoliciesProcedures
5 Management Responsibility 51 Management
Commitment 99-9999 Departmental Document Control Policies and
Procedures 52 Customer Focus 53 Quality Policy 99-9999 ltBusiness Unitgt Quality Manual 54 Planning
DOCUMENT NUMBER 99-9999 PAGE 45 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
55 Responsibility Authority and Communication
99-9999 ltBusiness Unitgt Quality Manual
56 Management Review 99-9999 ltBusiness Unitgt Management Review Policy and Procedure
6 Resource Management 61 Assignment of
Personnel
62 Competence Awareness and Training
99-9999 Training Guidelines and Procedures for ltBusiness Unitgt
New Hire Orientation Documentation 63 Infrastructure 64 Work Environment ltBusiness Unitgt Manufacturing Safety Handbook
Office Safety Handbook
7 Product Realization 71 Planning of Product
Realization
72 Customer-Related Processes
99-9999 Change Management Specification Plan It Manual
73 Design and Development
99-9999 AssemblyTest CCB Policies and Procedures 99-9999 Change Management Specification 99-9999 DPD Department Operations Process 99-9999 Software Development Process 99-9999 Product Design Integration Process 99-9999 Enabling Design Process 99-9999 Technology Design Integration Process 99-9999 Design Validation Process 99-9999 Product Package Design Requirements Document
(PDRD) Process Applicable design rules Applicable library standards
74 Purchasing ltBusiness Unitgt Materials Desktop Procedures
DOCUMENT NUMBER 99-9999 PAGE 46 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
75 Production Provision 99-9999 Procurement specification for (Commodity) Materials 99-9999 ltBusiness Unitgt ESD Requirements 99-9999 AssemblyTest CCB Policies and Procedures 99-9999 Traceability and Bottomside Marking Requirements 99-9999 Standard Lot Numbering Specification 99-9999 Virtual Factory Quality Records Retention
PoliciesProcedures 99-9999 Chandler AZ Site Environmental Controls
Specification 99-9999 Unit Integrity Reject Management Specification 99-9999 C4OLGA Traceability Requirements 99-9999 WorkStream Policies and Procedures for C4 OLGA and
FC-PGA 99-9999 C4FC-PGA Class 10000 Cleanroom Protocol Guideline 99-9999 C4FC-PGA Class 100000 Cleanroom Protocol
Guideline 99-9999 OLGA1 OLGA2 INT2 FC-PGA VF and MCM On-
HoldOff-Hold System Procedure 99-9999 Pack Procedure Applicable process operating and other specifications AzLO Desktop Operating Procedures Handling and storage procedures documented in individual specifications Online Summary of Electrical Test (OSET) Product build kits
76 Control of Monitoring and Measuring Devices
99-9999 Arizona Standards Lab Calibration Procedures 99-9999 Measuring Equipment and Calibration Policy 99-9999 Virtual Factory AssemblyTest Manufacturing
Preventive Maintenance and Calibration Spec Individual manufacturing equipment specifications
8 Measurement Analysis and Improvement 81 Planning Monitoring
Measurement and Improvement Activities
DOCUMENT NUMBER 99-9999 PAGE 47 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
82 Monitoring and Measurement
99-9999 Procurement specification for (Commodity) Materials 99-9999 ATMO Spec Template for 08 Series Specs 99-9999 AT Internal Audit Policies amp Procedures for Virtual
Factories 99-9999 AT Self Audit Policies amp Procedures for Virtual
Factories 99-9999 ltBusiness UnitgtATM Quality Audit Corrective Action
Tracking Procedure using Speed 99-9999 FC-PGAINT2 and OLGA VF Inspection Trouble Report
(ITR) Procedures 99-9999 C4 amp FC-PGA VF Material and Disposition Review
Board Procedure 99-9999 Final Visual Inspection Procedure 99-9999 FC-PGAINT2 and OLGA Virtual Factory Final QA
Minimum Lot Acceptance Inspections Requirements and Procedure
99-9999 Quality System Auditing Policy 83 Control of
Nonconforming Product
99-9999 Material and Disposition Review Board procedure 99-9999 Unit IntegrityReject Management Specification 99-9999 OLGA1 and FC-PGA VF Process Trouble Report System 99-9999 Yield Issue Procedures and Guidelines 99-9999 OLGA1 OLGA2 INT2 FC-PGA VF and MCM On-
HoldOff-Hold System Procedure 99-9999 C4 amp FCPGA VF Material and Disposition Review
Board Procedure 84 Analysis of Data 85 Improvement 99-9999 AssemblyTest CCB Policies and Procedures
99-9999 AT Internal Audit Policies amp Procedures for Virtual Factories
99-9999 Excursion (DRBMRBITRPTR) NotificationDocumentation in SPEED ndash Policies and Procedures
99-9999 C4 amp FC-PGA VF Material and Disposition Review Board Procedure
Departmentally controlled procedures for yield management Departmentally controlled procedures for FACRs
DOCUMENT NUMBER 99-9999 PAGE 48 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 104 Abbreviations
ADC Arizona Distribution Center
AR Action Request
ltBusiness Unitgt
ltBusiness Unitgt
ATPO Assembly Test Process Orders
BKM Best known method (work instruction)
BOM Bill of materials
BPS Basic product specifications
CAT Chandler Assembly Test
CCB Change Control Board
CPU Central Processing Unit
CQIR Customer Quality Incident Report
DMIS Document Management Information Services
DRB Disposition Review Board
EACI External Administrative Customers Issue
EHS Environmental Health and Safety
ERSA Employee Relations Self-Assessment
FACR Functional Analysis Correlation Request
FPO Finish Process Order
HVM High-Volume Manufacturing
ITR Inspection Trouble Report (also known as Internal Trouble Report)
ISO International Organization for Standardization
LDC Local desktop control (work instruction)
MampTE Measurement and Test Equipment
MBP Management by Planning
MRB Material Review Board
MTS Module Target Specifications
MUM Monthly Update Meeting
OSET Online Summary of Electrical Test
PCCB Process Change Control Board
DOCUMENT NUMBER 99-9999 PAGE 49 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
PDRD Package Design Requirements Document
POR Plan of Record
PRD Product Requirements Document
PTR Process Trouble Report
PPV PC Platform Validation
QampR Quality and Reliability
RFC Response Flow Checklist
SLI Substrate Lot Identifier
SMS Site Materials and Services
SPC Statistical process control
SPEED System Product Engineering ECO Database
SSP Supplier Support Program
STC Simultaneous Technical Certification
TAP Technology Architecture Plan
TCCB Test Change Control Board
TEI Temporary Engineering Instruction
TMG Technology Manufacturing Group
TPS Technology Performance Specification
TTS Technology Target Specification
VDA Vendor Design Approval
VF Virtual factory
DOCUMENT NUMBER 99-9999 PAGE 33 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
7641 Out-of-tolerance equipment for userowner and calibrating departments When measuring equipment is found in an out-of-tolerance condition the using department is notified The notification includes but is not be limited to all associated measurement data Departments notified of an out-of-tolerance device evaluate the impact and possible acceptance of nonconforming product or services by performing a Disposition Review Board (DRB) The Quality Systems Engineer generates the DRB in SPEED
Important No DRB is required if an out-of-tolerance condition occurs during initial (first) equipment calibration performed by the Site Calibration Standards Lab
7642 Overdue equipment for userowner and calibrating departments When measuring equipment is found in an overdue condition the using department is notified The notification includes but is not limited to all associated scheduling data Departments notified of an overdue device evaluate the impact by performing a Process Trouble Report (PTR) The Quality Systems Engineer generates the PTR in SPEED
8 Measurement Analysis and Improvement 81 Planning Monitoring Measurement and Improvement Activities
ltBusiness Unitgt plans and implements the monitoring measurement analysis and improvement processes needed to
bull Demonstrate conformity of processes and product bull Ensure conformity of the quality management system bull Continually improve the effectiveness of the quality management system
ltBusiness Unitgt establishes the applicable methods including statistical techniques and the specific equipment used for measuring processes and products
DOCUMENT NUMBER 99-9999 PAGE 34 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
82 Monitoring and Measurement 821 Customer satisfaction
ltBusiness Unitgt gathers analyzes and monitors information relating to customer perception of ltBusiness Unitgtrsquos performance ltBusiness Unitgt uses the sources of customer satisfaction information to determine if the organization is meeting the needs and expectations of ltBusiness Unitgtrsquos customers Results are reported to the ltBusiness Unitgt management staff as part of the management review process and records and action items are maintained
822 Internal and external audits ltBusiness Unitgt conducts internal audits at planned intervals in all areas of the organization where the quality of deliverables to the customer is affected ltBusiness Unitgt also facilitates second-party audits from Corporate Quality Assessment and third-party audits from the Registering Authority These audits
bull Verify compliance of the quality management system to product realization plans the requirements of ISO 90012000 and internal specifications as appropriate and the quality management system requirements established by ltBusiness Unitgt
bull Determine whether the quality management system has been effectively implemented and maintained
bull Help drive continual improvement throughout ltBusiness Unitgt
8221 Quality audit implementation Quality system audits are the defined responsibility of the Quality Systems Department Audits are
bull Carried out annually or as needed in line with documented procedures and responsibilities Audit frequency is based on business needs andor maturity system
bull Performed in a manner that ensures objectivity and impartiality of the audit process Auditors do not audit their own work
bull Defined planned and scheduled on the basis of the status and importance of the activities and areas to be audited as well as on the results of previous audits
In addition to internal audits the manufacturing floor performs self-audits annually or as needed
8222 Audit results follow-up and records The results of audits are formally recorded along with timely correctivepreventive action and the time frame agreed on by personnel having responsibility in the areas audited The effectiveness of the correctiveprevention action is reviewed as needed with personnel independent from the audited areas either during a subsequently scheduled audit or randomly
DOCUMENT NUMBER 99-9999 PAGE 35 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
The status and effectiveness of corrective and preventive actions as well as audit results and trends are assessed and reviewed as part of the management review process
8223 Continual improvement Audit and assessment results are analyzed to identify root causes of problems Organization-wide issues are identified and presented to management The approach ensures the continual improvement of the quality management system while it mitigates the recurrence of problems and nonconformities
823 Monitoring and measurement of processes At pertinent stages of the realization process ltBusiness Unitgt monitors and where applicable measures the performance of its processes Records and action items are maintained
Measures of process performance that may be incorporated into various realization processes include the following indicators
bull Capability bull Cost allocation and reduction bull Cycle time or throughput bull Measurable aspects of dependability bull Yield bull Effectiveness and efficiency of people bull Reaction time bull Utilization of technologies bull Waste reduction
824 Monitoring and measurement of deliverables
At pertinent stages of the realization process ltBusiness Unitgt monitors and where applicable measures product characteristics Verification (inspection) records and the test history of each production lot are maintained in WorkStream Records are also maintained as specified by the relevant documentation including the name of the person authorizing release of the deliverable
83 Control of Nonconforming Product ltBusiness Unitgt ensures that nonconforming product is identified and controlled to prevent its unintended use or delivery Nonconforming data are collected and analyzed and records and action items are maintained
831 Disposition Review Board A DRB is convened to confirm that questionable product is normal or indistinguishable from normal and to determine the disposition of such product A
DOCUMENT NUMBER 99-9999 PAGE 36 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
DRB is required when routine dispositioning procedures do not specify the appropriate disposition
832 Material Review Board A Material Review Board (MRB) is convened to evaluate the shipment of nonconforming product Nonconforming product is shipped only with the consent of a Quality and Reliability (QampR) engineer the customer andor Product Division
84 Analysis of Data ltBusiness Unitgt identifies collects and analyzes appropriate data to
bull Demonstrate the effectiveness of the quality management system bull Evaluate improvement and performance opportunities
85 Improvement 851 Continual improvement
ltBusiness Unitgt plans and manages the processes necessary for the continual improvement of its quality management system
852 Corrective and preventive actions ltBusiness Unitgt documents and follows processes that review nonconforming product and evaluates the need for correction and preventive actions The results of corrective and preventive actions taken are recorded and reviewed
Examples of ltBusiness Unitgt processes that may initiate corrective and preventive actions are
bull Management review of quality systems bull Internal and external audits and self-audits bull Incoming material quality control inspections bull Dispositioning of nonconforming product including DRBs and MRBs bull Yield review and low-yield analysis bull Customer feedback including Functional Analysis Correlation Requests
(FACRs) bull External Administrative Customers Issues (EACIs) bull Customer Quality Incident Report (CQIR)
853 Customer feedback system ltBusiness Unitgt sometimes receives feedback from ltCompanygtrsquos customers (through the ltCompanygt Quality Support Center) in the form of FACRs and EACIs ltCompanygtrsquos Customer Quality Engineers may raise awareness of certain high-impact issues by generating a CQIR
DOCUMENT NUMBER 99-9999 PAGE 37 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
854 Corrective action tracking The coordinatorowner for each process that is part of the formal corrective-preventive action system is responsible for tracking corrective and preventive actions
855 Correctivepreventive action implementation Implementation of corrective and preventive actions is prioritized as necessary based on factory requirements and customer expectations Corrective and preventive actions that require process changes are reviewed and approved for implementation by the appropriate Process Change Control Board (PCCB) The results of actions taken are recorded
856 Correctivepreventive action escalation Any issues identified within the formal correctivepreventive action system that require escalation due to priority risk or resourcing may be escalated using any of the following people or systems
bull Platform manager bull Department manager bull Manufacturing shift manager bull Quality and Reliability Manager bull ISO Management Representative bull Management review process bull Other communication forums as appropriate
9 Revision History
Rev Date Description Initiator
08 101298 Renew spec without content changes ltNamegt
09 2599 Complete rewrite reformat to comply with governing spec 7-section formatting
ltNamegt
10 4299 CN ndash To comply with ISO audit finding in development of a more robust and closed loop system for dealing with out-of-tolerance and overdue measurement and test equipment that require calibration from the site(s) Standard Calibration Lab
ltNamegt
11 52699 CN ndash Clarify when a DRB should not occur ltNamegt
12 021400 CN ndash Rewrite ltNamegt
13 101300 Complete rewrite using new template to comply with ISO 90012000
ltNamegt
DOCUMENT NUMBER 99-9999 PAGE 38 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 101 Key Organizational Responsibilities
The responsibility authority and interrelationship of all personnel who manage perform and verify work are defined in organizational charts by procedures within the various organizations focus areas and functional work groups and in the following matrix
Important
bull Refer to 553 for a description of the responsibilities assigned to the ltBusiness Unitgt Director and the ltBusiness Unitgt ISO Management Representative
bull Organizations and focus areas in rows bordered by dashed lines are outside ltBusiness Unitgt but provide specified support functions
Organization Focus Areas
Roadmap and Business Process Management (RBPM)
bull Product and Technology Integration bull CPU Packaging and Enabling Roadmaps bull Technology Assessments and Communications bull Package Technology Management and Capability Roadmaps
Design Process Development (DPD)
bull Design Tool Development bull ThermalMechanical Tools and Analysis bull Electrical Modeling and Analysis bull Mechanical Design and Integration bull Package Design and Integration bull Design Processes
Platform Materials and Enabling Development (PMED)
bull Platform Integration bull Materials bull Enabling bull Substrate Assembly Subcontractors
Module Engineering bull Process Engineering bull Process Change Control Board
DOCUMENT NUMBER 99-9999 PAGE 39 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Organization Focus Areas
Automation bull Equipment Integration bull Engineering Analysis bull Shop Floor Control bull Infrastructure bull Planning and Logistics Group (PLG) bull Test Automation bull Change Requests bull Change Control Board bull MDT bull Operations
Factory Operations bull Manufacturing bull Manufacturing Systems bull Industrial Engineering bull Build Logistics
Organizational Effectiveness Programs
bull Organizational Development bull Salaried Non-ExemptExemptFirst Line Management (FLM)
Development bull Mentoring bull Embedded Staffing and Sourcing bull Statistical Applications bull Factory Support bull Peer Training Systems bull Business Practices bull Safety bull Employee Relations Self-Assessment (ERSA) bull Quality Systems Audit bull Document Management Information Services bull Learning Technologies Integration and Validation
Quality and Reliability (QampR)
bull Platform and Enabling Quality and Reliability Engineering (QRE)
bull Materials Analysis bull Failure Analysis bull Fault Isolation bull Product QRE bull Customer and Sustaining Engineering
Quality and Reliability Engineering Support
bull Product reliability stress bull Preventive maintenance and calibration of equipment and
tools
DOCUMENT NUMBER 99-9999 PAGE 40 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Organization Focus Areas
Product Engineering
bull Product sample and early revenue requirements management bull Primary interface to Product Division bull Division to Virtual Factory coordination bull Product silicon test software (Test Change Control Board
Component test Burn-in PC Platform Validation) Southwest Regional Site Materials and Services (SMS)
bull Process support facilities bull Facilities support equipment bull Preventive and corrective maintenance of facilities support
and monitoring equipment
DOCUMENT NUMBER 99-9999 PAGE 41 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 102 ISO 90012000ltBusiness Unitgt Quality Manual Matrix
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
12 Application 421 551 7
4 Quality management system 1 41 General requirements 1 42 Documentation requirements 43 421 General 43 422 Quality manual 43 44
423 Control of documents 432 44 45 46
424 Control of quality records 3 433 444 45 46 563 61 624 711 722 734 735 736 737 741 742 752 762 764 82 852 855
5 Management responsibility 5 51 Management commitment 51 553 56 6 101
52 Customer focus 52 72
53 Quality policy 53 552 561
54 Planning 54 541 Quality objectives 541 542
542 Quality management system planning 46 542 6 71 731 81 851
55 Responsibility authority and communication 55 551 Responsibility and authority 531 541 551 552 553 56
101 552 Management representative 553 553 Internal communication 533 553 62 101 56 Management review 56 561 General 443 542 561 562 Review input 562 821 8222 852 856
lowastlowastlowastlowast Boldface = Strong relationship between the ltBusiness Unitgt Quality Manual and the ISO 90012000 clause
DOCUMENT NUMBER 99-9999 PAGE 42 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
563 Review output 563 46
6 Resource management 6 61 Provision of resources 51 6 62 Human resources 61 62
621 General 51 61 62
622 Competence awareness and training 46 62
63 Infrastructure 63 64 Work environment 64 7 Product realization 7 71 Planning of product realization 542 46 6 71 722 733 735
736 81
72 Customer-related processes 72 721 Determination of requirements related to
the product
52 721
722 Review of requirements related to the product
46 722
723 Customer communication 723 853
73 Design and development 73 731 Design and development planning 542 731 732 Design and development inputs 46 732 733 Design and development outputs 733 75
734 Design and development review 46 734
735 Design and development verification 46 735 736 Design and development validation 46 736 737 Control of design and development
changes
46 737
74 Purchasing 74 741 Purchasing process 46 741 84
742 Purchasing information 46 742 743 Verification of purchased product 743 75 Production and service provision 75
DOCUMENT NUMBER 99-9999 PAGE 43 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
751 Control of production and service provision
751
752 Validation of processes for production and service provision
46 623 752
753 Identification and traceability 46 753 83
754 Customer property 754 755 Preservation of product 755 76 Control of monitoring and measuring devices 46 721 76 83
8 Measurement analysis and improvement 8 81 General 542 71 81 82
82 Monitoring and measurement 82 821 Customer satisfaction 562 821 853
822 Internal audit 46 562 822 84 851
823 Monitoring and measurement of processes
46 823 84
824 Monitoring and measurement of product 46 824 83 84 83 Control of nonconforming product 83 84
84 Analysis of data 562 741 821 8223 823 824 83 84
85 Improvement 85 851 Continual improvement 531 54 56 8223 84 851
852
852 Corrective action 46 764 85
853 Preventive action 46 85
DOCUMENT NUMBER 99-9999 PAGE 44 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 103 ltBusiness Unitgt Quality ManualQuality Management System Documentation
Matrix The table below lists the sections by number and title of the ltBusiness Unitgt Quality Manual along with the applicable quality management system documentation associated with the quality manual (QM) sections
Sec QM Section Title Quality Management System Documentation
1 Purpose
2 Scope
3 Applicable Documents
4 General 41 Definitions 99-9999 ltBusiness Unitgt Quality Manual 42 ltBusiness Unitgt
Profile NA
43 Quality Management System Documentation
99-9999 ltBusiness Unitgt Quality Manual 99-9999 Departmental Document Control Policies and
Procedures 44 Quality Manual 99-9999 ltBusiness Unitgt Quality Manual
99-9999 Distribution of Controlled Documents 99-9999 DMIS ldquoltCompanygt Confidentialrdquo Requirements
45 Control of Documents
99-9999 Document Management Information Services Governing Spec for 99-XXXX SECC Documents
99-9999 Document Management Information Services Policies and Procedures for ltBusiness Unitgt Series Specifications
99-9999 Departmental Document Control Policies and Procedures
99-9999 Distribution of Controlled Documents 99-9999 DMIS ldquoltCompanygt Confidentialrdquo Requirements
46 Control of Quality Records
99-9999 Virtual Factory Quality Records Retention PoliciesProcedures
5 Management Responsibility 51 Management
Commitment 99-9999 Departmental Document Control Policies and
Procedures 52 Customer Focus 53 Quality Policy 99-9999 ltBusiness Unitgt Quality Manual 54 Planning
DOCUMENT NUMBER 99-9999 PAGE 45 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
55 Responsibility Authority and Communication
99-9999 ltBusiness Unitgt Quality Manual
56 Management Review 99-9999 ltBusiness Unitgt Management Review Policy and Procedure
6 Resource Management 61 Assignment of
Personnel
62 Competence Awareness and Training
99-9999 Training Guidelines and Procedures for ltBusiness Unitgt
New Hire Orientation Documentation 63 Infrastructure 64 Work Environment ltBusiness Unitgt Manufacturing Safety Handbook
Office Safety Handbook
7 Product Realization 71 Planning of Product
Realization
72 Customer-Related Processes
99-9999 Change Management Specification Plan It Manual
73 Design and Development
99-9999 AssemblyTest CCB Policies and Procedures 99-9999 Change Management Specification 99-9999 DPD Department Operations Process 99-9999 Software Development Process 99-9999 Product Design Integration Process 99-9999 Enabling Design Process 99-9999 Technology Design Integration Process 99-9999 Design Validation Process 99-9999 Product Package Design Requirements Document
(PDRD) Process Applicable design rules Applicable library standards
74 Purchasing ltBusiness Unitgt Materials Desktop Procedures
DOCUMENT NUMBER 99-9999 PAGE 46 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
75 Production Provision 99-9999 Procurement specification for (Commodity) Materials 99-9999 ltBusiness Unitgt ESD Requirements 99-9999 AssemblyTest CCB Policies and Procedures 99-9999 Traceability and Bottomside Marking Requirements 99-9999 Standard Lot Numbering Specification 99-9999 Virtual Factory Quality Records Retention
PoliciesProcedures 99-9999 Chandler AZ Site Environmental Controls
Specification 99-9999 Unit Integrity Reject Management Specification 99-9999 C4OLGA Traceability Requirements 99-9999 WorkStream Policies and Procedures for C4 OLGA and
FC-PGA 99-9999 C4FC-PGA Class 10000 Cleanroom Protocol Guideline 99-9999 C4FC-PGA Class 100000 Cleanroom Protocol
Guideline 99-9999 OLGA1 OLGA2 INT2 FC-PGA VF and MCM On-
HoldOff-Hold System Procedure 99-9999 Pack Procedure Applicable process operating and other specifications AzLO Desktop Operating Procedures Handling and storage procedures documented in individual specifications Online Summary of Electrical Test (OSET) Product build kits
76 Control of Monitoring and Measuring Devices
99-9999 Arizona Standards Lab Calibration Procedures 99-9999 Measuring Equipment and Calibration Policy 99-9999 Virtual Factory AssemblyTest Manufacturing
Preventive Maintenance and Calibration Spec Individual manufacturing equipment specifications
8 Measurement Analysis and Improvement 81 Planning Monitoring
Measurement and Improvement Activities
DOCUMENT NUMBER 99-9999 PAGE 47 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
82 Monitoring and Measurement
99-9999 Procurement specification for (Commodity) Materials 99-9999 ATMO Spec Template for 08 Series Specs 99-9999 AT Internal Audit Policies amp Procedures for Virtual
Factories 99-9999 AT Self Audit Policies amp Procedures for Virtual
Factories 99-9999 ltBusiness UnitgtATM Quality Audit Corrective Action
Tracking Procedure using Speed 99-9999 FC-PGAINT2 and OLGA VF Inspection Trouble Report
(ITR) Procedures 99-9999 C4 amp FC-PGA VF Material and Disposition Review
Board Procedure 99-9999 Final Visual Inspection Procedure 99-9999 FC-PGAINT2 and OLGA Virtual Factory Final QA
Minimum Lot Acceptance Inspections Requirements and Procedure
99-9999 Quality System Auditing Policy 83 Control of
Nonconforming Product
99-9999 Material and Disposition Review Board procedure 99-9999 Unit IntegrityReject Management Specification 99-9999 OLGA1 and FC-PGA VF Process Trouble Report System 99-9999 Yield Issue Procedures and Guidelines 99-9999 OLGA1 OLGA2 INT2 FC-PGA VF and MCM On-
HoldOff-Hold System Procedure 99-9999 C4 amp FCPGA VF Material and Disposition Review
Board Procedure 84 Analysis of Data 85 Improvement 99-9999 AssemblyTest CCB Policies and Procedures
99-9999 AT Internal Audit Policies amp Procedures for Virtual Factories
99-9999 Excursion (DRBMRBITRPTR) NotificationDocumentation in SPEED ndash Policies and Procedures
99-9999 C4 amp FC-PGA VF Material and Disposition Review Board Procedure
Departmentally controlled procedures for yield management Departmentally controlled procedures for FACRs
DOCUMENT NUMBER 99-9999 PAGE 48 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 104 Abbreviations
ADC Arizona Distribution Center
AR Action Request
ltBusiness Unitgt
ltBusiness Unitgt
ATPO Assembly Test Process Orders
BKM Best known method (work instruction)
BOM Bill of materials
BPS Basic product specifications
CAT Chandler Assembly Test
CCB Change Control Board
CPU Central Processing Unit
CQIR Customer Quality Incident Report
DMIS Document Management Information Services
DRB Disposition Review Board
EACI External Administrative Customers Issue
EHS Environmental Health and Safety
ERSA Employee Relations Self-Assessment
FACR Functional Analysis Correlation Request
FPO Finish Process Order
HVM High-Volume Manufacturing
ITR Inspection Trouble Report (also known as Internal Trouble Report)
ISO International Organization for Standardization
LDC Local desktop control (work instruction)
MampTE Measurement and Test Equipment
MBP Management by Planning
MRB Material Review Board
MTS Module Target Specifications
MUM Monthly Update Meeting
OSET Online Summary of Electrical Test
PCCB Process Change Control Board
DOCUMENT NUMBER 99-9999 PAGE 49 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
PDRD Package Design Requirements Document
POR Plan of Record
PRD Product Requirements Document
PTR Process Trouble Report
PPV PC Platform Validation
QampR Quality and Reliability
RFC Response Flow Checklist
SLI Substrate Lot Identifier
SMS Site Materials and Services
SPC Statistical process control
SPEED System Product Engineering ECO Database
SSP Supplier Support Program
STC Simultaneous Technical Certification
TAP Technology Architecture Plan
TCCB Test Change Control Board
TEI Temporary Engineering Instruction
TMG Technology Manufacturing Group
TPS Technology Performance Specification
TTS Technology Target Specification
VDA Vendor Design Approval
VF Virtual factory
DOCUMENT NUMBER 99-9999 PAGE 34 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
82 Monitoring and Measurement 821 Customer satisfaction
ltBusiness Unitgt gathers analyzes and monitors information relating to customer perception of ltBusiness Unitgtrsquos performance ltBusiness Unitgt uses the sources of customer satisfaction information to determine if the organization is meeting the needs and expectations of ltBusiness Unitgtrsquos customers Results are reported to the ltBusiness Unitgt management staff as part of the management review process and records and action items are maintained
822 Internal and external audits ltBusiness Unitgt conducts internal audits at planned intervals in all areas of the organization where the quality of deliverables to the customer is affected ltBusiness Unitgt also facilitates second-party audits from Corporate Quality Assessment and third-party audits from the Registering Authority These audits
bull Verify compliance of the quality management system to product realization plans the requirements of ISO 90012000 and internal specifications as appropriate and the quality management system requirements established by ltBusiness Unitgt
bull Determine whether the quality management system has been effectively implemented and maintained
bull Help drive continual improvement throughout ltBusiness Unitgt
8221 Quality audit implementation Quality system audits are the defined responsibility of the Quality Systems Department Audits are
bull Carried out annually or as needed in line with documented procedures and responsibilities Audit frequency is based on business needs andor maturity system
bull Performed in a manner that ensures objectivity and impartiality of the audit process Auditors do not audit their own work
bull Defined planned and scheduled on the basis of the status and importance of the activities and areas to be audited as well as on the results of previous audits
In addition to internal audits the manufacturing floor performs self-audits annually or as needed
8222 Audit results follow-up and records The results of audits are formally recorded along with timely correctivepreventive action and the time frame agreed on by personnel having responsibility in the areas audited The effectiveness of the correctiveprevention action is reviewed as needed with personnel independent from the audited areas either during a subsequently scheduled audit or randomly
DOCUMENT NUMBER 99-9999 PAGE 35 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
The status and effectiveness of corrective and preventive actions as well as audit results and trends are assessed and reviewed as part of the management review process
8223 Continual improvement Audit and assessment results are analyzed to identify root causes of problems Organization-wide issues are identified and presented to management The approach ensures the continual improvement of the quality management system while it mitigates the recurrence of problems and nonconformities
823 Monitoring and measurement of processes At pertinent stages of the realization process ltBusiness Unitgt monitors and where applicable measures the performance of its processes Records and action items are maintained
Measures of process performance that may be incorporated into various realization processes include the following indicators
bull Capability bull Cost allocation and reduction bull Cycle time or throughput bull Measurable aspects of dependability bull Yield bull Effectiveness and efficiency of people bull Reaction time bull Utilization of technologies bull Waste reduction
824 Monitoring and measurement of deliverables
At pertinent stages of the realization process ltBusiness Unitgt monitors and where applicable measures product characteristics Verification (inspection) records and the test history of each production lot are maintained in WorkStream Records are also maintained as specified by the relevant documentation including the name of the person authorizing release of the deliverable
83 Control of Nonconforming Product ltBusiness Unitgt ensures that nonconforming product is identified and controlled to prevent its unintended use or delivery Nonconforming data are collected and analyzed and records and action items are maintained
831 Disposition Review Board A DRB is convened to confirm that questionable product is normal or indistinguishable from normal and to determine the disposition of such product A
DOCUMENT NUMBER 99-9999 PAGE 36 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
DRB is required when routine dispositioning procedures do not specify the appropriate disposition
832 Material Review Board A Material Review Board (MRB) is convened to evaluate the shipment of nonconforming product Nonconforming product is shipped only with the consent of a Quality and Reliability (QampR) engineer the customer andor Product Division
84 Analysis of Data ltBusiness Unitgt identifies collects and analyzes appropriate data to
bull Demonstrate the effectiveness of the quality management system bull Evaluate improvement and performance opportunities
85 Improvement 851 Continual improvement
ltBusiness Unitgt plans and manages the processes necessary for the continual improvement of its quality management system
852 Corrective and preventive actions ltBusiness Unitgt documents and follows processes that review nonconforming product and evaluates the need for correction and preventive actions The results of corrective and preventive actions taken are recorded and reviewed
Examples of ltBusiness Unitgt processes that may initiate corrective and preventive actions are
bull Management review of quality systems bull Internal and external audits and self-audits bull Incoming material quality control inspections bull Dispositioning of nonconforming product including DRBs and MRBs bull Yield review and low-yield analysis bull Customer feedback including Functional Analysis Correlation Requests
(FACRs) bull External Administrative Customers Issues (EACIs) bull Customer Quality Incident Report (CQIR)
853 Customer feedback system ltBusiness Unitgt sometimes receives feedback from ltCompanygtrsquos customers (through the ltCompanygt Quality Support Center) in the form of FACRs and EACIs ltCompanygtrsquos Customer Quality Engineers may raise awareness of certain high-impact issues by generating a CQIR
DOCUMENT NUMBER 99-9999 PAGE 37 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
854 Corrective action tracking The coordinatorowner for each process that is part of the formal corrective-preventive action system is responsible for tracking corrective and preventive actions
855 Correctivepreventive action implementation Implementation of corrective and preventive actions is prioritized as necessary based on factory requirements and customer expectations Corrective and preventive actions that require process changes are reviewed and approved for implementation by the appropriate Process Change Control Board (PCCB) The results of actions taken are recorded
856 Correctivepreventive action escalation Any issues identified within the formal correctivepreventive action system that require escalation due to priority risk or resourcing may be escalated using any of the following people or systems
bull Platform manager bull Department manager bull Manufacturing shift manager bull Quality and Reliability Manager bull ISO Management Representative bull Management review process bull Other communication forums as appropriate
9 Revision History
Rev Date Description Initiator
08 101298 Renew spec without content changes ltNamegt
09 2599 Complete rewrite reformat to comply with governing spec 7-section formatting
ltNamegt
10 4299 CN ndash To comply with ISO audit finding in development of a more robust and closed loop system for dealing with out-of-tolerance and overdue measurement and test equipment that require calibration from the site(s) Standard Calibration Lab
ltNamegt
11 52699 CN ndash Clarify when a DRB should not occur ltNamegt
12 021400 CN ndash Rewrite ltNamegt
13 101300 Complete rewrite using new template to comply with ISO 90012000
ltNamegt
DOCUMENT NUMBER 99-9999 PAGE 38 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 101 Key Organizational Responsibilities
The responsibility authority and interrelationship of all personnel who manage perform and verify work are defined in organizational charts by procedures within the various organizations focus areas and functional work groups and in the following matrix
Important
bull Refer to 553 for a description of the responsibilities assigned to the ltBusiness Unitgt Director and the ltBusiness Unitgt ISO Management Representative
bull Organizations and focus areas in rows bordered by dashed lines are outside ltBusiness Unitgt but provide specified support functions
Organization Focus Areas
Roadmap and Business Process Management (RBPM)
bull Product and Technology Integration bull CPU Packaging and Enabling Roadmaps bull Technology Assessments and Communications bull Package Technology Management and Capability Roadmaps
Design Process Development (DPD)
bull Design Tool Development bull ThermalMechanical Tools and Analysis bull Electrical Modeling and Analysis bull Mechanical Design and Integration bull Package Design and Integration bull Design Processes
Platform Materials and Enabling Development (PMED)
bull Platform Integration bull Materials bull Enabling bull Substrate Assembly Subcontractors
Module Engineering bull Process Engineering bull Process Change Control Board
DOCUMENT NUMBER 99-9999 PAGE 39 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Organization Focus Areas
Automation bull Equipment Integration bull Engineering Analysis bull Shop Floor Control bull Infrastructure bull Planning and Logistics Group (PLG) bull Test Automation bull Change Requests bull Change Control Board bull MDT bull Operations
Factory Operations bull Manufacturing bull Manufacturing Systems bull Industrial Engineering bull Build Logistics
Organizational Effectiveness Programs
bull Organizational Development bull Salaried Non-ExemptExemptFirst Line Management (FLM)
Development bull Mentoring bull Embedded Staffing and Sourcing bull Statistical Applications bull Factory Support bull Peer Training Systems bull Business Practices bull Safety bull Employee Relations Self-Assessment (ERSA) bull Quality Systems Audit bull Document Management Information Services bull Learning Technologies Integration and Validation
Quality and Reliability (QampR)
bull Platform and Enabling Quality and Reliability Engineering (QRE)
bull Materials Analysis bull Failure Analysis bull Fault Isolation bull Product QRE bull Customer and Sustaining Engineering
Quality and Reliability Engineering Support
bull Product reliability stress bull Preventive maintenance and calibration of equipment and
tools
DOCUMENT NUMBER 99-9999 PAGE 40 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Organization Focus Areas
Product Engineering
bull Product sample and early revenue requirements management bull Primary interface to Product Division bull Division to Virtual Factory coordination bull Product silicon test software (Test Change Control Board
Component test Burn-in PC Platform Validation) Southwest Regional Site Materials and Services (SMS)
bull Process support facilities bull Facilities support equipment bull Preventive and corrective maintenance of facilities support
and monitoring equipment
DOCUMENT NUMBER 99-9999 PAGE 41 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 102 ISO 90012000ltBusiness Unitgt Quality Manual Matrix
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
12 Application 421 551 7
4 Quality management system 1 41 General requirements 1 42 Documentation requirements 43 421 General 43 422 Quality manual 43 44
423 Control of documents 432 44 45 46
424 Control of quality records 3 433 444 45 46 563 61 624 711 722 734 735 736 737 741 742 752 762 764 82 852 855
5 Management responsibility 5 51 Management commitment 51 553 56 6 101
52 Customer focus 52 72
53 Quality policy 53 552 561
54 Planning 54 541 Quality objectives 541 542
542 Quality management system planning 46 542 6 71 731 81 851
55 Responsibility authority and communication 55 551 Responsibility and authority 531 541 551 552 553 56
101 552 Management representative 553 553 Internal communication 533 553 62 101 56 Management review 56 561 General 443 542 561 562 Review input 562 821 8222 852 856
lowastlowastlowastlowast Boldface = Strong relationship between the ltBusiness Unitgt Quality Manual and the ISO 90012000 clause
DOCUMENT NUMBER 99-9999 PAGE 42 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
563 Review output 563 46
6 Resource management 6 61 Provision of resources 51 6 62 Human resources 61 62
621 General 51 61 62
622 Competence awareness and training 46 62
63 Infrastructure 63 64 Work environment 64 7 Product realization 7 71 Planning of product realization 542 46 6 71 722 733 735
736 81
72 Customer-related processes 72 721 Determination of requirements related to
the product
52 721
722 Review of requirements related to the product
46 722
723 Customer communication 723 853
73 Design and development 73 731 Design and development planning 542 731 732 Design and development inputs 46 732 733 Design and development outputs 733 75
734 Design and development review 46 734
735 Design and development verification 46 735 736 Design and development validation 46 736 737 Control of design and development
changes
46 737
74 Purchasing 74 741 Purchasing process 46 741 84
742 Purchasing information 46 742 743 Verification of purchased product 743 75 Production and service provision 75
DOCUMENT NUMBER 99-9999 PAGE 43 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
751 Control of production and service provision
751
752 Validation of processes for production and service provision
46 623 752
753 Identification and traceability 46 753 83
754 Customer property 754 755 Preservation of product 755 76 Control of monitoring and measuring devices 46 721 76 83
8 Measurement analysis and improvement 8 81 General 542 71 81 82
82 Monitoring and measurement 82 821 Customer satisfaction 562 821 853
822 Internal audit 46 562 822 84 851
823 Monitoring and measurement of processes
46 823 84
824 Monitoring and measurement of product 46 824 83 84 83 Control of nonconforming product 83 84
84 Analysis of data 562 741 821 8223 823 824 83 84
85 Improvement 85 851 Continual improvement 531 54 56 8223 84 851
852
852 Corrective action 46 764 85
853 Preventive action 46 85
DOCUMENT NUMBER 99-9999 PAGE 44 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 103 ltBusiness Unitgt Quality ManualQuality Management System Documentation
Matrix The table below lists the sections by number and title of the ltBusiness Unitgt Quality Manual along with the applicable quality management system documentation associated with the quality manual (QM) sections
Sec QM Section Title Quality Management System Documentation
1 Purpose
2 Scope
3 Applicable Documents
4 General 41 Definitions 99-9999 ltBusiness Unitgt Quality Manual 42 ltBusiness Unitgt
Profile NA
43 Quality Management System Documentation
99-9999 ltBusiness Unitgt Quality Manual 99-9999 Departmental Document Control Policies and
Procedures 44 Quality Manual 99-9999 ltBusiness Unitgt Quality Manual
99-9999 Distribution of Controlled Documents 99-9999 DMIS ldquoltCompanygt Confidentialrdquo Requirements
45 Control of Documents
99-9999 Document Management Information Services Governing Spec for 99-XXXX SECC Documents
99-9999 Document Management Information Services Policies and Procedures for ltBusiness Unitgt Series Specifications
99-9999 Departmental Document Control Policies and Procedures
99-9999 Distribution of Controlled Documents 99-9999 DMIS ldquoltCompanygt Confidentialrdquo Requirements
46 Control of Quality Records
99-9999 Virtual Factory Quality Records Retention PoliciesProcedures
5 Management Responsibility 51 Management
Commitment 99-9999 Departmental Document Control Policies and
Procedures 52 Customer Focus 53 Quality Policy 99-9999 ltBusiness Unitgt Quality Manual 54 Planning
DOCUMENT NUMBER 99-9999 PAGE 45 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
55 Responsibility Authority and Communication
99-9999 ltBusiness Unitgt Quality Manual
56 Management Review 99-9999 ltBusiness Unitgt Management Review Policy and Procedure
6 Resource Management 61 Assignment of
Personnel
62 Competence Awareness and Training
99-9999 Training Guidelines and Procedures for ltBusiness Unitgt
New Hire Orientation Documentation 63 Infrastructure 64 Work Environment ltBusiness Unitgt Manufacturing Safety Handbook
Office Safety Handbook
7 Product Realization 71 Planning of Product
Realization
72 Customer-Related Processes
99-9999 Change Management Specification Plan It Manual
73 Design and Development
99-9999 AssemblyTest CCB Policies and Procedures 99-9999 Change Management Specification 99-9999 DPD Department Operations Process 99-9999 Software Development Process 99-9999 Product Design Integration Process 99-9999 Enabling Design Process 99-9999 Technology Design Integration Process 99-9999 Design Validation Process 99-9999 Product Package Design Requirements Document
(PDRD) Process Applicable design rules Applicable library standards
74 Purchasing ltBusiness Unitgt Materials Desktop Procedures
DOCUMENT NUMBER 99-9999 PAGE 46 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
75 Production Provision 99-9999 Procurement specification for (Commodity) Materials 99-9999 ltBusiness Unitgt ESD Requirements 99-9999 AssemblyTest CCB Policies and Procedures 99-9999 Traceability and Bottomside Marking Requirements 99-9999 Standard Lot Numbering Specification 99-9999 Virtual Factory Quality Records Retention
PoliciesProcedures 99-9999 Chandler AZ Site Environmental Controls
Specification 99-9999 Unit Integrity Reject Management Specification 99-9999 C4OLGA Traceability Requirements 99-9999 WorkStream Policies and Procedures for C4 OLGA and
FC-PGA 99-9999 C4FC-PGA Class 10000 Cleanroom Protocol Guideline 99-9999 C4FC-PGA Class 100000 Cleanroom Protocol
Guideline 99-9999 OLGA1 OLGA2 INT2 FC-PGA VF and MCM On-
HoldOff-Hold System Procedure 99-9999 Pack Procedure Applicable process operating and other specifications AzLO Desktop Operating Procedures Handling and storage procedures documented in individual specifications Online Summary of Electrical Test (OSET) Product build kits
76 Control of Monitoring and Measuring Devices
99-9999 Arizona Standards Lab Calibration Procedures 99-9999 Measuring Equipment and Calibration Policy 99-9999 Virtual Factory AssemblyTest Manufacturing
Preventive Maintenance and Calibration Spec Individual manufacturing equipment specifications
8 Measurement Analysis and Improvement 81 Planning Monitoring
Measurement and Improvement Activities
DOCUMENT NUMBER 99-9999 PAGE 47 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
82 Monitoring and Measurement
99-9999 Procurement specification for (Commodity) Materials 99-9999 ATMO Spec Template for 08 Series Specs 99-9999 AT Internal Audit Policies amp Procedures for Virtual
Factories 99-9999 AT Self Audit Policies amp Procedures for Virtual
Factories 99-9999 ltBusiness UnitgtATM Quality Audit Corrective Action
Tracking Procedure using Speed 99-9999 FC-PGAINT2 and OLGA VF Inspection Trouble Report
(ITR) Procedures 99-9999 C4 amp FC-PGA VF Material and Disposition Review
Board Procedure 99-9999 Final Visual Inspection Procedure 99-9999 FC-PGAINT2 and OLGA Virtual Factory Final QA
Minimum Lot Acceptance Inspections Requirements and Procedure
99-9999 Quality System Auditing Policy 83 Control of
Nonconforming Product
99-9999 Material and Disposition Review Board procedure 99-9999 Unit IntegrityReject Management Specification 99-9999 OLGA1 and FC-PGA VF Process Trouble Report System 99-9999 Yield Issue Procedures and Guidelines 99-9999 OLGA1 OLGA2 INT2 FC-PGA VF and MCM On-
HoldOff-Hold System Procedure 99-9999 C4 amp FCPGA VF Material and Disposition Review
Board Procedure 84 Analysis of Data 85 Improvement 99-9999 AssemblyTest CCB Policies and Procedures
99-9999 AT Internal Audit Policies amp Procedures for Virtual Factories
99-9999 Excursion (DRBMRBITRPTR) NotificationDocumentation in SPEED ndash Policies and Procedures
99-9999 C4 amp FC-PGA VF Material and Disposition Review Board Procedure
Departmentally controlled procedures for yield management Departmentally controlled procedures for FACRs
DOCUMENT NUMBER 99-9999 PAGE 48 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 104 Abbreviations
ADC Arizona Distribution Center
AR Action Request
ltBusiness Unitgt
ltBusiness Unitgt
ATPO Assembly Test Process Orders
BKM Best known method (work instruction)
BOM Bill of materials
BPS Basic product specifications
CAT Chandler Assembly Test
CCB Change Control Board
CPU Central Processing Unit
CQIR Customer Quality Incident Report
DMIS Document Management Information Services
DRB Disposition Review Board
EACI External Administrative Customers Issue
EHS Environmental Health and Safety
ERSA Employee Relations Self-Assessment
FACR Functional Analysis Correlation Request
FPO Finish Process Order
HVM High-Volume Manufacturing
ITR Inspection Trouble Report (also known as Internal Trouble Report)
ISO International Organization for Standardization
LDC Local desktop control (work instruction)
MampTE Measurement and Test Equipment
MBP Management by Planning
MRB Material Review Board
MTS Module Target Specifications
MUM Monthly Update Meeting
OSET Online Summary of Electrical Test
PCCB Process Change Control Board
DOCUMENT NUMBER 99-9999 PAGE 49 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
PDRD Package Design Requirements Document
POR Plan of Record
PRD Product Requirements Document
PTR Process Trouble Report
PPV PC Platform Validation
QampR Quality and Reliability
RFC Response Flow Checklist
SLI Substrate Lot Identifier
SMS Site Materials and Services
SPC Statistical process control
SPEED System Product Engineering ECO Database
SSP Supplier Support Program
STC Simultaneous Technical Certification
TAP Technology Architecture Plan
TCCB Test Change Control Board
TEI Temporary Engineering Instruction
TMG Technology Manufacturing Group
TPS Technology Performance Specification
TTS Technology Target Specification
VDA Vendor Design Approval
VF Virtual factory
DOCUMENT NUMBER 99-9999 PAGE 35 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
The status and effectiveness of corrective and preventive actions as well as audit results and trends are assessed and reviewed as part of the management review process
8223 Continual improvement Audit and assessment results are analyzed to identify root causes of problems Organization-wide issues are identified and presented to management The approach ensures the continual improvement of the quality management system while it mitigates the recurrence of problems and nonconformities
823 Monitoring and measurement of processes At pertinent stages of the realization process ltBusiness Unitgt monitors and where applicable measures the performance of its processes Records and action items are maintained
Measures of process performance that may be incorporated into various realization processes include the following indicators
bull Capability bull Cost allocation and reduction bull Cycle time or throughput bull Measurable aspects of dependability bull Yield bull Effectiveness and efficiency of people bull Reaction time bull Utilization of technologies bull Waste reduction
824 Monitoring and measurement of deliverables
At pertinent stages of the realization process ltBusiness Unitgt monitors and where applicable measures product characteristics Verification (inspection) records and the test history of each production lot are maintained in WorkStream Records are also maintained as specified by the relevant documentation including the name of the person authorizing release of the deliverable
83 Control of Nonconforming Product ltBusiness Unitgt ensures that nonconforming product is identified and controlled to prevent its unintended use or delivery Nonconforming data are collected and analyzed and records and action items are maintained
831 Disposition Review Board A DRB is convened to confirm that questionable product is normal or indistinguishable from normal and to determine the disposition of such product A
DOCUMENT NUMBER 99-9999 PAGE 36 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
DRB is required when routine dispositioning procedures do not specify the appropriate disposition
832 Material Review Board A Material Review Board (MRB) is convened to evaluate the shipment of nonconforming product Nonconforming product is shipped only with the consent of a Quality and Reliability (QampR) engineer the customer andor Product Division
84 Analysis of Data ltBusiness Unitgt identifies collects and analyzes appropriate data to
bull Demonstrate the effectiveness of the quality management system bull Evaluate improvement and performance opportunities
85 Improvement 851 Continual improvement
ltBusiness Unitgt plans and manages the processes necessary for the continual improvement of its quality management system
852 Corrective and preventive actions ltBusiness Unitgt documents and follows processes that review nonconforming product and evaluates the need for correction and preventive actions The results of corrective and preventive actions taken are recorded and reviewed
Examples of ltBusiness Unitgt processes that may initiate corrective and preventive actions are
bull Management review of quality systems bull Internal and external audits and self-audits bull Incoming material quality control inspections bull Dispositioning of nonconforming product including DRBs and MRBs bull Yield review and low-yield analysis bull Customer feedback including Functional Analysis Correlation Requests
(FACRs) bull External Administrative Customers Issues (EACIs) bull Customer Quality Incident Report (CQIR)
853 Customer feedback system ltBusiness Unitgt sometimes receives feedback from ltCompanygtrsquos customers (through the ltCompanygt Quality Support Center) in the form of FACRs and EACIs ltCompanygtrsquos Customer Quality Engineers may raise awareness of certain high-impact issues by generating a CQIR
DOCUMENT NUMBER 99-9999 PAGE 37 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
854 Corrective action tracking The coordinatorowner for each process that is part of the formal corrective-preventive action system is responsible for tracking corrective and preventive actions
855 Correctivepreventive action implementation Implementation of corrective and preventive actions is prioritized as necessary based on factory requirements and customer expectations Corrective and preventive actions that require process changes are reviewed and approved for implementation by the appropriate Process Change Control Board (PCCB) The results of actions taken are recorded
856 Correctivepreventive action escalation Any issues identified within the formal correctivepreventive action system that require escalation due to priority risk or resourcing may be escalated using any of the following people or systems
bull Platform manager bull Department manager bull Manufacturing shift manager bull Quality and Reliability Manager bull ISO Management Representative bull Management review process bull Other communication forums as appropriate
9 Revision History
Rev Date Description Initiator
08 101298 Renew spec without content changes ltNamegt
09 2599 Complete rewrite reformat to comply with governing spec 7-section formatting
ltNamegt
10 4299 CN ndash To comply with ISO audit finding in development of a more robust and closed loop system for dealing with out-of-tolerance and overdue measurement and test equipment that require calibration from the site(s) Standard Calibration Lab
ltNamegt
11 52699 CN ndash Clarify when a DRB should not occur ltNamegt
12 021400 CN ndash Rewrite ltNamegt
13 101300 Complete rewrite using new template to comply with ISO 90012000
ltNamegt
DOCUMENT NUMBER 99-9999 PAGE 38 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 101 Key Organizational Responsibilities
The responsibility authority and interrelationship of all personnel who manage perform and verify work are defined in organizational charts by procedures within the various organizations focus areas and functional work groups and in the following matrix
Important
bull Refer to 553 for a description of the responsibilities assigned to the ltBusiness Unitgt Director and the ltBusiness Unitgt ISO Management Representative
bull Organizations and focus areas in rows bordered by dashed lines are outside ltBusiness Unitgt but provide specified support functions
Organization Focus Areas
Roadmap and Business Process Management (RBPM)
bull Product and Technology Integration bull CPU Packaging and Enabling Roadmaps bull Technology Assessments and Communications bull Package Technology Management and Capability Roadmaps
Design Process Development (DPD)
bull Design Tool Development bull ThermalMechanical Tools and Analysis bull Electrical Modeling and Analysis bull Mechanical Design and Integration bull Package Design and Integration bull Design Processes
Platform Materials and Enabling Development (PMED)
bull Platform Integration bull Materials bull Enabling bull Substrate Assembly Subcontractors
Module Engineering bull Process Engineering bull Process Change Control Board
DOCUMENT NUMBER 99-9999 PAGE 39 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Organization Focus Areas
Automation bull Equipment Integration bull Engineering Analysis bull Shop Floor Control bull Infrastructure bull Planning and Logistics Group (PLG) bull Test Automation bull Change Requests bull Change Control Board bull MDT bull Operations
Factory Operations bull Manufacturing bull Manufacturing Systems bull Industrial Engineering bull Build Logistics
Organizational Effectiveness Programs
bull Organizational Development bull Salaried Non-ExemptExemptFirst Line Management (FLM)
Development bull Mentoring bull Embedded Staffing and Sourcing bull Statistical Applications bull Factory Support bull Peer Training Systems bull Business Practices bull Safety bull Employee Relations Self-Assessment (ERSA) bull Quality Systems Audit bull Document Management Information Services bull Learning Technologies Integration and Validation
Quality and Reliability (QampR)
bull Platform and Enabling Quality and Reliability Engineering (QRE)
bull Materials Analysis bull Failure Analysis bull Fault Isolation bull Product QRE bull Customer and Sustaining Engineering
Quality and Reliability Engineering Support
bull Product reliability stress bull Preventive maintenance and calibration of equipment and
tools
DOCUMENT NUMBER 99-9999 PAGE 40 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Organization Focus Areas
Product Engineering
bull Product sample and early revenue requirements management bull Primary interface to Product Division bull Division to Virtual Factory coordination bull Product silicon test software (Test Change Control Board
Component test Burn-in PC Platform Validation) Southwest Regional Site Materials and Services (SMS)
bull Process support facilities bull Facilities support equipment bull Preventive and corrective maintenance of facilities support
and monitoring equipment
DOCUMENT NUMBER 99-9999 PAGE 41 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 102 ISO 90012000ltBusiness Unitgt Quality Manual Matrix
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
12 Application 421 551 7
4 Quality management system 1 41 General requirements 1 42 Documentation requirements 43 421 General 43 422 Quality manual 43 44
423 Control of documents 432 44 45 46
424 Control of quality records 3 433 444 45 46 563 61 624 711 722 734 735 736 737 741 742 752 762 764 82 852 855
5 Management responsibility 5 51 Management commitment 51 553 56 6 101
52 Customer focus 52 72
53 Quality policy 53 552 561
54 Planning 54 541 Quality objectives 541 542
542 Quality management system planning 46 542 6 71 731 81 851
55 Responsibility authority and communication 55 551 Responsibility and authority 531 541 551 552 553 56
101 552 Management representative 553 553 Internal communication 533 553 62 101 56 Management review 56 561 General 443 542 561 562 Review input 562 821 8222 852 856
lowastlowastlowastlowast Boldface = Strong relationship between the ltBusiness Unitgt Quality Manual and the ISO 90012000 clause
DOCUMENT NUMBER 99-9999 PAGE 42 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
563 Review output 563 46
6 Resource management 6 61 Provision of resources 51 6 62 Human resources 61 62
621 General 51 61 62
622 Competence awareness and training 46 62
63 Infrastructure 63 64 Work environment 64 7 Product realization 7 71 Planning of product realization 542 46 6 71 722 733 735
736 81
72 Customer-related processes 72 721 Determination of requirements related to
the product
52 721
722 Review of requirements related to the product
46 722
723 Customer communication 723 853
73 Design and development 73 731 Design and development planning 542 731 732 Design and development inputs 46 732 733 Design and development outputs 733 75
734 Design and development review 46 734
735 Design and development verification 46 735 736 Design and development validation 46 736 737 Control of design and development
changes
46 737
74 Purchasing 74 741 Purchasing process 46 741 84
742 Purchasing information 46 742 743 Verification of purchased product 743 75 Production and service provision 75
DOCUMENT NUMBER 99-9999 PAGE 43 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
751 Control of production and service provision
751
752 Validation of processes for production and service provision
46 623 752
753 Identification and traceability 46 753 83
754 Customer property 754 755 Preservation of product 755 76 Control of monitoring and measuring devices 46 721 76 83
8 Measurement analysis and improvement 8 81 General 542 71 81 82
82 Monitoring and measurement 82 821 Customer satisfaction 562 821 853
822 Internal audit 46 562 822 84 851
823 Monitoring and measurement of processes
46 823 84
824 Monitoring and measurement of product 46 824 83 84 83 Control of nonconforming product 83 84
84 Analysis of data 562 741 821 8223 823 824 83 84
85 Improvement 85 851 Continual improvement 531 54 56 8223 84 851
852
852 Corrective action 46 764 85
853 Preventive action 46 85
DOCUMENT NUMBER 99-9999 PAGE 44 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 103 ltBusiness Unitgt Quality ManualQuality Management System Documentation
Matrix The table below lists the sections by number and title of the ltBusiness Unitgt Quality Manual along with the applicable quality management system documentation associated with the quality manual (QM) sections
Sec QM Section Title Quality Management System Documentation
1 Purpose
2 Scope
3 Applicable Documents
4 General 41 Definitions 99-9999 ltBusiness Unitgt Quality Manual 42 ltBusiness Unitgt
Profile NA
43 Quality Management System Documentation
99-9999 ltBusiness Unitgt Quality Manual 99-9999 Departmental Document Control Policies and
Procedures 44 Quality Manual 99-9999 ltBusiness Unitgt Quality Manual
99-9999 Distribution of Controlled Documents 99-9999 DMIS ldquoltCompanygt Confidentialrdquo Requirements
45 Control of Documents
99-9999 Document Management Information Services Governing Spec for 99-XXXX SECC Documents
99-9999 Document Management Information Services Policies and Procedures for ltBusiness Unitgt Series Specifications
99-9999 Departmental Document Control Policies and Procedures
99-9999 Distribution of Controlled Documents 99-9999 DMIS ldquoltCompanygt Confidentialrdquo Requirements
46 Control of Quality Records
99-9999 Virtual Factory Quality Records Retention PoliciesProcedures
5 Management Responsibility 51 Management
Commitment 99-9999 Departmental Document Control Policies and
Procedures 52 Customer Focus 53 Quality Policy 99-9999 ltBusiness Unitgt Quality Manual 54 Planning
DOCUMENT NUMBER 99-9999 PAGE 45 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
55 Responsibility Authority and Communication
99-9999 ltBusiness Unitgt Quality Manual
56 Management Review 99-9999 ltBusiness Unitgt Management Review Policy and Procedure
6 Resource Management 61 Assignment of
Personnel
62 Competence Awareness and Training
99-9999 Training Guidelines and Procedures for ltBusiness Unitgt
New Hire Orientation Documentation 63 Infrastructure 64 Work Environment ltBusiness Unitgt Manufacturing Safety Handbook
Office Safety Handbook
7 Product Realization 71 Planning of Product
Realization
72 Customer-Related Processes
99-9999 Change Management Specification Plan It Manual
73 Design and Development
99-9999 AssemblyTest CCB Policies and Procedures 99-9999 Change Management Specification 99-9999 DPD Department Operations Process 99-9999 Software Development Process 99-9999 Product Design Integration Process 99-9999 Enabling Design Process 99-9999 Technology Design Integration Process 99-9999 Design Validation Process 99-9999 Product Package Design Requirements Document
(PDRD) Process Applicable design rules Applicable library standards
74 Purchasing ltBusiness Unitgt Materials Desktop Procedures
DOCUMENT NUMBER 99-9999 PAGE 46 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
75 Production Provision 99-9999 Procurement specification for (Commodity) Materials 99-9999 ltBusiness Unitgt ESD Requirements 99-9999 AssemblyTest CCB Policies and Procedures 99-9999 Traceability and Bottomside Marking Requirements 99-9999 Standard Lot Numbering Specification 99-9999 Virtual Factory Quality Records Retention
PoliciesProcedures 99-9999 Chandler AZ Site Environmental Controls
Specification 99-9999 Unit Integrity Reject Management Specification 99-9999 C4OLGA Traceability Requirements 99-9999 WorkStream Policies and Procedures for C4 OLGA and
FC-PGA 99-9999 C4FC-PGA Class 10000 Cleanroom Protocol Guideline 99-9999 C4FC-PGA Class 100000 Cleanroom Protocol
Guideline 99-9999 OLGA1 OLGA2 INT2 FC-PGA VF and MCM On-
HoldOff-Hold System Procedure 99-9999 Pack Procedure Applicable process operating and other specifications AzLO Desktop Operating Procedures Handling and storage procedures documented in individual specifications Online Summary of Electrical Test (OSET) Product build kits
76 Control of Monitoring and Measuring Devices
99-9999 Arizona Standards Lab Calibration Procedures 99-9999 Measuring Equipment and Calibration Policy 99-9999 Virtual Factory AssemblyTest Manufacturing
Preventive Maintenance and Calibration Spec Individual manufacturing equipment specifications
8 Measurement Analysis and Improvement 81 Planning Monitoring
Measurement and Improvement Activities
DOCUMENT NUMBER 99-9999 PAGE 47 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
82 Monitoring and Measurement
99-9999 Procurement specification for (Commodity) Materials 99-9999 ATMO Spec Template for 08 Series Specs 99-9999 AT Internal Audit Policies amp Procedures for Virtual
Factories 99-9999 AT Self Audit Policies amp Procedures for Virtual
Factories 99-9999 ltBusiness UnitgtATM Quality Audit Corrective Action
Tracking Procedure using Speed 99-9999 FC-PGAINT2 and OLGA VF Inspection Trouble Report
(ITR) Procedures 99-9999 C4 amp FC-PGA VF Material and Disposition Review
Board Procedure 99-9999 Final Visual Inspection Procedure 99-9999 FC-PGAINT2 and OLGA Virtual Factory Final QA
Minimum Lot Acceptance Inspections Requirements and Procedure
99-9999 Quality System Auditing Policy 83 Control of
Nonconforming Product
99-9999 Material and Disposition Review Board procedure 99-9999 Unit IntegrityReject Management Specification 99-9999 OLGA1 and FC-PGA VF Process Trouble Report System 99-9999 Yield Issue Procedures and Guidelines 99-9999 OLGA1 OLGA2 INT2 FC-PGA VF and MCM On-
HoldOff-Hold System Procedure 99-9999 C4 amp FCPGA VF Material and Disposition Review
Board Procedure 84 Analysis of Data 85 Improvement 99-9999 AssemblyTest CCB Policies and Procedures
99-9999 AT Internal Audit Policies amp Procedures for Virtual Factories
99-9999 Excursion (DRBMRBITRPTR) NotificationDocumentation in SPEED ndash Policies and Procedures
99-9999 C4 amp FC-PGA VF Material and Disposition Review Board Procedure
Departmentally controlled procedures for yield management Departmentally controlled procedures for FACRs
DOCUMENT NUMBER 99-9999 PAGE 48 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 104 Abbreviations
ADC Arizona Distribution Center
AR Action Request
ltBusiness Unitgt
ltBusiness Unitgt
ATPO Assembly Test Process Orders
BKM Best known method (work instruction)
BOM Bill of materials
BPS Basic product specifications
CAT Chandler Assembly Test
CCB Change Control Board
CPU Central Processing Unit
CQIR Customer Quality Incident Report
DMIS Document Management Information Services
DRB Disposition Review Board
EACI External Administrative Customers Issue
EHS Environmental Health and Safety
ERSA Employee Relations Self-Assessment
FACR Functional Analysis Correlation Request
FPO Finish Process Order
HVM High-Volume Manufacturing
ITR Inspection Trouble Report (also known as Internal Trouble Report)
ISO International Organization for Standardization
LDC Local desktop control (work instruction)
MampTE Measurement and Test Equipment
MBP Management by Planning
MRB Material Review Board
MTS Module Target Specifications
MUM Monthly Update Meeting
OSET Online Summary of Electrical Test
PCCB Process Change Control Board
DOCUMENT NUMBER 99-9999 PAGE 49 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
PDRD Package Design Requirements Document
POR Plan of Record
PRD Product Requirements Document
PTR Process Trouble Report
PPV PC Platform Validation
QampR Quality and Reliability
RFC Response Flow Checklist
SLI Substrate Lot Identifier
SMS Site Materials and Services
SPC Statistical process control
SPEED System Product Engineering ECO Database
SSP Supplier Support Program
STC Simultaneous Technical Certification
TAP Technology Architecture Plan
TCCB Test Change Control Board
TEI Temporary Engineering Instruction
TMG Technology Manufacturing Group
TPS Technology Performance Specification
TTS Technology Target Specification
VDA Vendor Design Approval
VF Virtual factory
DOCUMENT NUMBER 99-9999 PAGE 36 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
DRB is required when routine dispositioning procedures do not specify the appropriate disposition
832 Material Review Board A Material Review Board (MRB) is convened to evaluate the shipment of nonconforming product Nonconforming product is shipped only with the consent of a Quality and Reliability (QampR) engineer the customer andor Product Division
84 Analysis of Data ltBusiness Unitgt identifies collects and analyzes appropriate data to
bull Demonstrate the effectiveness of the quality management system bull Evaluate improvement and performance opportunities
85 Improvement 851 Continual improvement
ltBusiness Unitgt plans and manages the processes necessary for the continual improvement of its quality management system
852 Corrective and preventive actions ltBusiness Unitgt documents and follows processes that review nonconforming product and evaluates the need for correction and preventive actions The results of corrective and preventive actions taken are recorded and reviewed
Examples of ltBusiness Unitgt processes that may initiate corrective and preventive actions are
bull Management review of quality systems bull Internal and external audits and self-audits bull Incoming material quality control inspections bull Dispositioning of nonconforming product including DRBs and MRBs bull Yield review and low-yield analysis bull Customer feedback including Functional Analysis Correlation Requests
(FACRs) bull External Administrative Customers Issues (EACIs) bull Customer Quality Incident Report (CQIR)
853 Customer feedback system ltBusiness Unitgt sometimes receives feedback from ltCompanygtrsquos customers (through the ltCompanygt Quality Support Center) in the form of FACRs and EACIs ltCompanygtrsquos Customer Quality Engineers may raise awareness of certain high-impact issues by generating a CQIR
DOCUMENT NUMBER 99-9999 PAGE 37 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
854 Corrective action tracking The coordinatorowner for each process that is part of the formal corrective-preventive action system is responsible for tracking corrective and preventive actions
855 Correctivepreventive action implementation Implementation of corrective and preventive actions is prioritized as necessary based on factory requirements and customer expectations Corrective and preventive actions that require process changes are reviewed and approved for implementation by the appropriate Process Change Control Board (PCCB) The results of actions taken are recorded
856 Correctivepreventive action escalation Any issues identified within the formal correctivepreventive action system that require escalation due to priority risk or resourcing may be escalated using any of the following people or systems
bull Platform manager bull Department manager bull Manufacturing shift manager bull Quality and Reliability Manager bull ISO Management Representative bull Management review process bull Other communication forums as appropriate
9 Revision History
Rev Date Description Initiator
08 101298 Renew spec without content changes ltNamegt
09 2599 Complete rewrite reformat to comply with governing spec 7-section formatting
ltNamegt
10 4299 CN ndash To comply with ISO audit finding in development of a more robust and closed loop system for dealing with out-of-tolerance and overdue measurement and test equipment that require calibration from the site(s) Standard Calibration Lab
ltNamegt
11 52699 CN ndash Clarify when a DRB should not occur ltNamegt
12 021400 CN ndash Rewrite ltNamegt
13 101300 Complete rewrite using new template to comply with ISO 90012000
ltNamegt
DOCUMENT NUMBER 99-9999 PAGE 38 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 101 Key Organizational Responsibilities
The responsibility authority and interrelationship of all personnel who manage perform and verify work are defined in organizational charts by procedures within the various organizations focus areas and functional work groups and in the following matrix
Important
bull Refer to 553 for a description of the responsibilities assigned to the ltBusiness Unitgt Director and the ltBusiness Unitgt ISO Management Representative
bull Organizations and focus areas in rows bordered by dashed lines are outside ltBusiness Unitgt but provide specified support functions
Organization Focus Areas
Roadmap and Business Process Management (RBPM)
bull Product and Technology Integration bull CPU Packaging and Enabling Roadmaps bull Technology Assessments and Communications bull Package Technology Management and Capability Roadmaps
Design Process Development (DPD)
bull Design Tool Development bull ThermalMechanical Tools and Analysis bull Electrical Modeling and Analysis bull Mechanical Design and Integration bull Package Design and Integration bull Design Processes
Platform Materials and Enabling Development (PMED)
bull Platform Integration bull Materials bull Enabling bull Substrate Assembly Subcontractors
Module Engineering bull Process Engineering bull Process Change Control Board
DOCUMENT NUMBER 99-9999 PAGE 39 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Organization Focus Areas
Automation bull Equipment Integration bull Engineering Analysis bull Shop Floor Control bull Infrastructure bull Planning and Logistics Group (PLG) bull Test Automation bull Change Requests bull Change Control Board bull MDT bull Operations
Factory Operations bull Manufacturing bull Manufacturing Systems bull Industrial Engineering bull Build Logistics
Organizational Effectiveness Programs
bull Organizational Development bull Salaried Non-ExemptExemptFirst Line Management (FLM)
Development bull Mentoring bull Embedded Staffing and Sourcing bull Statistical Applications bull Factory Support bull Peer Training Systems bull Business Practices bull Safety bull Employee Relations Self-Assessment (ERSA) bull Quality Systems Audit bull Document Management Information Services bull Learning Technologies Integration and Validation
Quality and Reliability (QampR)
bull Platform and Enabling Quality and Reliability Engineering (QRE)
bull Materials Analysis bull Failure Analysis bull Fault Isolation bull Product QRE bull Customer and Sustaining Engineering
Quality and Reliability Engineering Support
bull Product reliability stress bull Preventive maintenance and calibration of equipment and
tools
DOCUMENT NUMBER 99-9999 PAGE 40 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Organization Focus Areas
Product Engineering
bull Product sample and early revenue requirements management bull Primary interface to Product Division bull Division to Virtual Factory coordination bull Product silicon test software (Test Change Control Board
Component test Burn-in PC Platform Validation) Southwest Regional Site Materials and Services (SMS)
bull Process support facilities bull Facilities support equipment bull Preventive and corrective maintenance of facilities support
and monitoring equipment
DOCUMENT NUMBER 99-9999 PAGE 41 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 102 ISO 90012000ltBusiness Unitgt Quality Manual Matrix
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
12 Application 421 551 7
4 Quality management system 1 41 General requirements 1 42 Documentation requirements 43 421 General 43 422 Quality manual 43 44
423 Control of documents 432 44 45 46
424 Control of quality records 3 433 444 45 46 563 61 624 711 722 734 735 736 737 741 742 752 762 764 82 852 855
5 Management responsibility 5 51 Management commitment 51 553 56 6 101
52 Customer focus 52 72
53 Quality policy 53 552 561
54 Planning 54 541 Quality objectives 541 542
542 Quality management system planning 46 542 6 71 731 81 851
55 Responsibility authority and communication 55 551 Responsibility and authority 531 541 551 552 553 56
101 552 Management representative 553 553 Internal communication 533 553 62 101 56 Management review 56 561 General 443 542 561 562 Review input 562 821 8222 852 856
lowastlowastlowastlowast Boldface = Strong relationship between the ltBusiness Unitgt Quality Manual and the ISO 90012000 clause
DOCUMENT NUMBER 99-9999 PAGE 42 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
563 Review output 563 46
6 Resource management 6 61 Provision of resources 51 6 62 Human resources 61 62
621 General 51 61 62
622 Competence awareness and training 46 62
63 Infrastructure 63 64 Work environment 64 7 Product realization 7 71 Planning of product realization 542 46 6 71 722 733 735
736 81
72 Customer-related processes 72 721 Determination of requirements related to
the product
52 721
722 Review of requirements related to the product
46 722
723 Customer communication 723 853
73 Design and development 73 731 Design and development planning 542 731 732 Design and development inputs 46 732 733 Design and development outputs 733 75
734 Design and development review 46 734
735 Design and development verification 46 735 736 Design and development validation 46 736 737 Control of design and development
changes
46 737
74 Purchasing 74 741 Purchasing process 46 741 84
742 Purchasing information 46 742 743 Verification of purchased product 743 75 Production and service provision 75
DOCUMENT NUMBER 99-9999 PAGE 43 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
751 Control of production and service provision
751
752 Validation of processes for production and service provision
46 623 752
753 Identification and traceability 46 753 83
754 Customer property 754 755 Preservation of product 755 76 Control of monitoring and measuring devices 46 721 76 83
8 Measurement analysis and improvement 8 81 General 542 71 81 82
82 Monitoring and measurement 82 821 Customer satisfaction 562 821 853
822 Internal audit 46 562 822 84 851
823 Monitoring and measurement of processes
46 823 84
824 Monitoring and measurement of product 46 824 83 84 83 Control of nonconforming product 83 84
84 Analysis of data 562 741 821 8223 823 824 83 84
85 Improvement 85 851 Continual improvement 531 54 56 8223 84 851
852
852 Corrective action 46 764 85
853 Preventive action 46 85
DOCUMENT NUMBER 99-9999 PAGE 44 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 103 ltBusiness Unitgt Quality ManualQuality Management System Documentation
Matrix The table below lists the sections by number and title of the ltBusiness Unitgt Quality Manual along with the applicable quality management system documentation associated with the quality manual (QM) sections
Sec QM Section Title Quality Management System Documentation
1 Purpose
2 Scope
3 Applicable Documents
4 General 41 Definitions 99-9999 ltBusiness Unitgt Quality Manual 42 ltBusiness Unitgt
Profile NA
43 Quality Management System Documentation
99-9999 ltBusiness Unitgt Quality Manual 99-9999 Departmental Document Control Policies and
Procedures 44 Quality Manual 99-9999 ltBusiness Unitgt Quality Manual
99-9999 Distribution of Controlled Documents 99-9999 DMIS ldquoltCompanygt Confidentialrdquo Requirements
45 Control of Documents
99-9999 Document Management Information Services Governing Spec for 99-XXXX SECC Documents
99-9999 Document Management Information Services Policies and Procedures for ltBusiness Unitgt Series Specifications
99-9999 Departmental Document Control Policies and Procedures
99-9999 Distribution of Controlled Documents 99-9999 DMIS ldquoltCompanygt Confidentialrdquo Requirements
46 Control of Quality Records
99-9999 Virtual Factory Quality Records Retention PoliciesProcedures
5 Management Responsibility 51 Management
Commitment 99-9999 Departmental Document Control Policies and
Procedures 52 Customer Focus 53 Quality Policy 99-9999 ltBusiness Unitgt Quality Manual 54 Planning
DOCUMENT NUMBER 99-9999 PAGE 45 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
55 Responsibility Authority and Communication
99-9999 ltBusiness Unitgt Quality Manual
56 Management Review 99-9999 ltBusiness Unitgt Management Review Policy and Procedure
6 Resource Management 61 Assignment of
Personnel
62 Competence Awareness and Training
99-9999 Training Guidelines and Procedures for ltBusiness Unitgt
New Hire Orientation Documentation 63 Infrastructure 64 Work Environment ltBusiness Unitgt Manufacturing Safety Handbook
Office Safety Handbook
7 Product Realization 71 Planning of Product
Realization
72 Customer-Related Processes
99-9999 Change Management Specification Plan It Manual
73 Design and Development
99-9999 AssemblyTest CCB Policies and Procedures 99-9999 Change Management Specification 99-9999 DPD Department Operations Process 99-9999 Software Development Process 99-9999 Product Design Integration Process 99-9999 Enabling Design Process 99-9999 Technology Design Integration Process 99-9999 Design Validation Process 99-9999 Product Package Design Requirements Document
(PDRD) Process Applicable design rules Applicable library standards
74 Purchasing ltBusiness Unitgt Materials Desktop Procedures
DOCUMENT NUMBER 99-9999 PAGE 46 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
75 Production Provision 99-9999 Procurement specification for (Commodity) Materials 99-9999 ltBusiness Unitgt ESD Requirements 99-9999 AssemblyTest CCB Policies and Procedures 99-9999 Traceability and Bottomside Marking Requirements 99-9999 Standard Lot Numbering Specification 99-9999 Virtual Factory Quality Records Retention
PoliciesProcedures 99-9999 Chandler AZ Site Environmental Controls
Specification 99-9999 Unit Integrity Reject Management Specification 99-9999 C4OLGA Traceability Requirements 99-9999 WorkStream Policies and Procedures for C4 OLGA and
FC-PGA 99-9999 C4FC-PGA Class 10000 Cleanroom Protocol Guideline 99-9999 C4FC-PGA Class 100000 Cleanroom Protocol
Guideline 99-9999 OLGA1 OLGA2 INT2 FC-PGA VF and MCM On-
HoldOff-Hold System Procedure 99-9999 Pack Procedure Applicable process operating and other specifications AzLO Desktop Operating Procedures Handling and storage procedures documented in individual specifications Online Summary of Electrical Test (OSET) Product build kits
76 Control of Monitoring and Measuring Devices
99-9999 Arizona Standards Lab Calibration Procedures 99-9999 Measuring Equipment and Calibration Policy 99-9999 Virtual Factory AssemblyTest Manufacturing
Preventive Maintenance and Calibration Spec Individual manufacturing equipment specifications
8 Measurement Analysis and Improvement 81 Planning Monitoring
Measurement and Improvement Activities
DOCUMENT NUMBER 99-9999 PAGE 47 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
82 Monitoring and Measurement
99-9999 Procurement specification for (Commodity) Materials 99-9999 ATMO Spec Template for 08 Series Specs 99-9999 AT Internal Audit Policies amp Procedures for Virtual
Factories 99-9999 AT Self Audit Policies amp Procedures for Virtual
Factories 99-9999 ltBusiness UnitgtATM Quality Audit Corrective Action
Tracking Procedure using Speed 99-9999 FC-PGAINT2 and OLGA VF Inspection Trouble Report
(ITR) Procedures 99-9999 C4 amp FC-PGA VF Material and Disposition Review
Board Procedure 99-9999 Final Visual Inspection Procedure 99-9999 FC-PGAINT2 and OLGA Virtual Factory Final QA
Minimum Lot Acceptance Inspections Requirements and Procedure
99-9999 Quality System Auditing Policy 83 Control of
Nonconforming Product
99-9999 Material and Disposition Review Board procedure 99-9999 Unit IntegrityReject Management Specification 99-9999 OLGA1 and FC-PGA VF Process Trouble Report System 99-9999 Yield Issue Procedures and Guidelines 99-9999 OLGA1 OLGA2 INT2 FC-PGA VF and MCM On-
HoldOff-Hold System Procedure 99-9999 C4 amp FCPGA VF Material and Disposition Review
Board Procedure 84 Analysis of Data 85 Improvement 99-9999 AssemblyTest CCB Policies and Procedures
99-9999 AT Internal Audit Policies amp Procedures for Virtual Factories
99-9999 Excursion (DRBMRBITRPTR) NotificationDocumentation in SPEED ndash Policies and Procedures
99-9999 C4 amp FC-PGA VF Material and Disposition Review Board Procedure
Departmentally controlled procedures for yield management Departmentally controlled procedures for FACRs
DOCUMENT NUMBER 99-9999 PAGE 48 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 104 Abbreviations
ADC Arizona Distribution Center
AR Action Request
ltBusiness Unitgt
ltBusiness Unitgt
ATPO Assembly Test Process Orders
BKM Best known method (work instruction)
BOM Bill of materials
BPS Basic product specifications
CAT Chandler Assembly Test
CCB Change Control Board
CPU Central Processing Unit
CQIR Customer Quality Incident Report
DMIS Document Management Information Services
DRB Disposition Review Board
EACI External Administrative Customers Issue
EHS Environmental Health and Safety
ERSA Employee Relations Self-Assessment
FACR Functional Analysis Correlation Request
FPO Finish Process Order
HVM High-Volume Manufacturing
ITR Inspection Trouble Report (also known as Internal Trouble Report)
ISO International Organization for Standardization
LDC Local desktop control (work instruction)
MampTE Measurement and Test Equipment
MBP Management by Planning
MRB Material Review Board
MTS Module Target Specifications
MUM Monthly Update Meeting
OSET Online Summary of Electrical Test
PCCB Process Change Control Board
DOCUMENT NUMBER 99-9999 PAGE 49 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
PDRD Package Design Requirements Document
POR Plan of Record
PRD Product Requirements Document
PTR Process Trouble Report
PPV PC Platform Validation
QampR Quality and Reliability
RFC Response Flow Checklist
SLI Substrate Lot Identifier
SMS Site Materials and Services
SPC Statistical process control
SPEED System Product Engineering ECO Database
SSP Supplier Support Program
STC Simultaneous Technical Certification
TAP Technology Architecture Plan
TCCB Test Change Control Board
TEI Temporary Engineering Instruction
TMG Technology Manufacturing Group
TPS Technology Performance Specification
TTS Technology Target Specification
VDA Vendor Design Approval
VF Virtual factory
DOCUMENT NUMBER 99-9999 PAGE 37 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
854 Corrective action tracking The coordinatorowner for each process that is part of the formal corrective-preventive action system is responsible for tracking corrective and preventive actions
855 Correctivepreventive action implementation Implementation of corrective and preventive actions is prioritized as necessary based on factory requirements and customer expectations Corrective and preventive actions that require process changes are reviewed and approved for implementation by the appropriate Process Change Control Board (PCCB) The results of actions taken are recorded
856 Correctivepreventive action escalation Any issues identified within the formal correctivepreventive action system that require escalation due to priority risk or resourcing may be escalated using any of the following people or systems
bull Platform manager bull Department manager bull Manufacturing shift manager bull Quality and Reliability Manager bull ISO Management Representative bull Management review process bull Other communication forums as appropriate
9 Revision History
Rev Date Description Initiator
08 101298 Renew spec without content changes ltNamegt
09 2599 Complete rewrite reformat to comply with governing spec 7-section formatting
ltNamegt
10 4299 CN ndash To comply with ISO audit finding in development of a more robust and closed loop system for dealing with out-of-tolerance and overdue measurement and test equipment that require calibration from the site(s) Standard Calibration Lab
ltNamegt
11 52699 CN ndash Clarify when a DRB should not occur ltNamegt
12 021400 CN ndash Rewrite ltNamegt
13 101300 Complete rewrite using new template to comply with ISO 90012000
ltNamegt
DOCUMENT NUMBER 99-9999 PAGE 38 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 101 Key Organizational Responsibilities
The responsibility authority and interrelationship of all personnel who manage perform and verify work are defined in organizational charts by procedures within the various organizations focus areas and functional work groups and in the following matrix
Important
bull Refer to 553 for a description of the responsibilities assigned to the ltBusiness Unitgt Director and the ltBusiness Unitgt ISO Management Representative
bull Organizations and focus areas in rows bordered by dashed lines are outside ltBusiness Unitgt but provide specified support functions
Organization Focus Areas
Roadmap and Business Process Management (RBPM)
bull Product and Technology Integration bull CPU Packaging and Enabling Roadmaps bull Technology Assessments and Communications bull Package Technology Management and Capability Roadmaps
Design Process Development (DPD)
bull Design Tool Development bull ThermalMechanical Tools and Analysis bull Electrical Modeling and Analysis bull Mechanical Design and Integration bull Package Design and Integration bull Design Processes
Platform Materials and Enabling Development (PMED)
bull Platform Integration bull Materials bull Enabling bull Substrate Assembly Subcontractors
Module Engineering bull Process Engineering bull Process Change Control Board
DOCUMENT NUMBER 99-9999 PAGE 39 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Organization Focus Areas
Automation bull Equipment Integration bull Engineering Analysis bull Shop Floor Control bull Infrastructure bull Planning and Logistics Group (PLG) bull Test Automation bull Change Requests bull Change Control Board bull MDT bull Operations
Factory Operations bull Manufacturing bull Manufacturing Systems bull Industrial Engineering bull Build Logistics
Organizational Effectiveness Programs
bull Organizational Development bull Salaried Non-ExemptExemptFirst Line Management (FLM)
Development bull Mentoring bull Embedded Staffing and Sourcing bull Statistical Applications bull Factory Support bull Peer Training Systems bull Business Practices bull Safety bull Employee Relations Self-Assessment (ERSA) bull Quality Systems Audit bull Document Management Information Services bull Learning Technologies Integration and Validation
Quality and Reliability (QampR)
bull Platform and Enabling Quality and Reliability Engineering (QRE)
bull Materials Analysis bull Failure Analysis bull Fault Isolation bull Product QRE bull Customer and Sustaining Engineering
Quality and Reliability Engineering Support
bull Product reliability stress bull Preventive maintenance and calibration of equipment and
tools
DOCUMENT NUMBER 99-9999 PAGE 40 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Organization Focus Areas
Product Engineering
bull Product sample and early revenue requirements management bull Primary interface to Product Division bull Division to Virtual Factory coordination bull Product silicon test software (Test Change Control Board
Component test Burn-in PC Platform Validation) Southwest Regional Site Materials and Services (SMS)
bull Process support facilities bull Facilities support equipment bull Preventive and corrective maintenance of facilities support
and monitoring equipment
DOCUMENT NUMBER 99-9999 PAGE 41 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 102 ISO 90012000ltBusiness Unitgt Quality Manual Matrix
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
12 Application 421 551 7
4 Quality management system 1 41 General requirements 1 42 Documentation requirements 43 421 General 43 422 Quality manual 43 44
423 Control of documents 432 44 45 46
424 Control of quality records 3 433 444 45 46 563 61 624 711 722 734 735 736 737 741 742 752 762 764 82 852 855
5 Management responsibility 5 51 Management commitment 51 553 56 6 101
52 Customer focus 52 72
53 Quality policy 53 552 561
54 Planning 54 541 Quality objectives 541 542
542 Quality management system planning 46 542 6 71 731 81 851
55 Responsibility authority and communication 55 551 Responsibility and authority 531 541 551 552 553 56
101 552 Management representative 553 553 Internal communication 533 553 62 101 56 Management review 56 561 General 443 542 561 562 Review input 562 821 8222 852 856
lowastlowastlowastlowast Boldface = Strong relationship between the ltBusiness Unitgt Quality Manual and the ISO 90012000 clause
DOCUMENT NUMBER 99-9999 PAGE 42 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
563 Review output 563 46
6 Resource management 6 61 Provision of resources 51 6 62 Human resources 61 62
621 General 51 61 62
622 Competence awareness and training 46 62
63 Infrastructure 63 64 Work environment 64 7 Product realization 7 71 Planning of product realization 542 46 6 71 722 733 735
736 81
72 Customer-related processes 72 721 Determination of requirements related to
the product
52 721
722 Review of requirements related to the product
46 722
723 Customer communication 723 853
73 Design and development 73 731 Design and development planning 542 731 732 Design and development inputs 46 732 733 Design and development outputs 733 75
734 Design and development review 46 734
735 Design and development verification 46 735 736 Design and development validation 46 736 737 Control of design and development
changes
46 737
74 Purchasing 74 741 Purchasing process 46 741 84
742 Purchasing information 46 742 743 Verification of purchased product 743 75 Production and service provision 75
DOCUMENT NUMBER 99-9999 PAGE 43 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
751 Control of production and service provision
751
752 Validation of processes for production and service provision
46 623 752
753 Identification and traceability 46 753 83
754 Customer property 754 755 Preservation of product 755 76 Control of monitoring and measuring devices 46 721 76 83
8 Measurement analysis and improvement 8 81 General 542 71 81 82
82 Monitoring and measurement 82 821 Customer satisfaction 562 821 853
822 Internal audit 46 562 822 84 851
823 Monitoring and measurement of processes
46 823 84
824 Monitoring and measurement of product 46 824 83 84 83 Control of nonconforming product 83 84
84 Analysis of data 562 741 821 8223 823 824 83 84
85 Improvement 85 851 Continual improvement 531 54 56 8223 84 851
852
852 Corrective action 46 764 85
853 Preventive action 46 85
DOCUMENT NUMBER 99-9999 PAGE 44 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 103 ltBusiness Unitgt Quality ManualQuality Management System Documentation
Matrix The table below lists the sections by number and title of the ltBusiness Unitgt Quality Manual along with the applicable quality management system documentation associated with the quality manual (QM) sections
Sec QM Section Title Quality Management System Documentation
1 Purpose
2 Scope
3 Applicable Documents
4 General 41 Definitions 99-9999 ltBusiness Unitgt Quality Manual 42 ltBusiness Unitgt
Profile NA
43 Quality Management System Documentation
99-9999 ltBusiness Unitgt Quality Manual 99-9999 Departmental Document Control Policies and
Procedures 44 Quality Manual 99-9999 ltBusiness Unitgt Quality Manual
99-9999 Distribution of Controlled Documents 99-9999 DMIS ldquoltCompanygt Confidentialrdquo Requirements
45 Control of Documents
99-9999 Document Management Information Services Governing Spec for 99-XXXX SECC Documents
99-9999 Document Management Information Services Policies and Procedures for ltBusiness Unitgt Series Specifications
99-9999 Departmental Document Control Policies and Procedures
99-9999 Distribution of Controlled Documents 99-9999 DMIS ldquoltCompanygt Confidentialrdquo Requirements
46 Control of Quality Records
99-9999 Virtual Factory Quality Records Retention PoliciesProcedures
5 Management Responsibility 51 Management
Commitment 99-9999 Departmental Document Control Policies and
Procedures 52 Customer Focus 53 Quality Policy 99-9999 ltBusiness Unitgt Quality Manual 54 Planning
DOCUMENT NUMBER 99-9999 PAGE 45 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
55 Responsibility Authority and Communication
99-9999 ltBusiness Unitgt Quality Manual
56 Management Review 99-9999 ltBusiness Unitgt Management Review Policy and Procedure
6 Resource Management 61 Assignment of
Personnel
62 Competence Awareness and Training
99-9999 Training Guidelines and Procedures for ltBusiness Unitgt
New Hire Orientation Documentation 63 Infrastructure 64 Work Environment ltBusiness Unitgt Manufacturing Safety Handbook
Office Safety Handbook
7 Product Realization 71 Planning of Product
Realization
72 Customer-Related Processes
99-9999 Change Management Specification Plan It Manual
73 Design and Development
99-9999 AssemblyTest CCB Policies and Procedures 99-9999 Change Management Specification 99-9999 DPD Department Operations Process 99-9999 Software Development Process 99-9999 Product Design Integration Process 99-9999 Enabling Design Process 99-9999 Technology Design Integration Process 99-9999 Design Validation Process 99-9999 Product Package Design Requirements Document
(PDRD) Process Applicable design rules Applicable library standards
74 Purchasing ltBusiness Unitgt Materials Desktop Procedures
DOCUMENT NUMBER 99-9999 PAGE 46 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
75 Production Provision 99-9999 Procurement specification for (Commodity) Materials 99-9999 ltBusiness Unitgt ESD Requirements 99-9999 AssemblyTest CCB Policies and Procedures 99-9999 Traceability and Bottomside Marking Requirements 99-9999 Standard Lot Numbering Specification 99-9999 Virtual Factory Quality Records Retention
PoliciesProcedures 99-9999 Chandler AZ Site Environmental Controls
Specification 99-9999 Unit Integrity Reject Management Specification 99-9999 C4OLGA Traceability Requirements 99-9999 WorkStream Policies and Procedures for C4 OLGA and
FC-PGA 99-9999 C4FC-PGA Class 10000 Cleanroom Protocol Guideline 99-9999 C4FC-PGA Class 100000 Cleanroom Protocol
Guideline 99-9999 OLGA1 OLGA2 INT2 FC-PGA VF and MCM On-
HoldOff-Hold System Procedure 99-9999 Pack Procedure Applicable process operating and other specifications AzLO Desktop Operating Procedures Handling and storage procedures documented in individual specifications Online Summary of Electrical Test (OSET) Product build kits
76 Control of Monitoring and Measuring Devices
99-9999 Arizona Standards Lab Calibration Procedures 99-9999 Measuring Equipment and Calibration Policy 99-9999 Virtual Factory AssemblyTest Manufacturing
Preventive Maintenance and Calibration Spec Individual manufacturing equipment specifications
8 Measurement Analysis and Improvement 81 Planning Monitoring
Measurement and Improvement Activities
DOCUMENT NUMBER 99-9999 PAGE 47 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
82 Monitoring and Measurement
99-9999 Procurement specification for (Commodity) Materials 99-9999 ATMO Spec Template for 08 Series Specs 99-9999 AT Internal Audit Policies amp Procedures for Virtual
Factories 99-9999 AT Self Audit Policies amp Procedures for Virtual
Factories 99-9999 ltBusiness UnitgtATM Quality Audit Corrective Action
Tracking Procedure using Speed 99-9999 FC-PGAINT2 and OLGA VF Inspection Trouble Report
(ITR) Procedures 99-9999 C4 amp FC-PGA VF Material and Disposition Review
Board Procedure 99-9999 Final Visual Inspection Procedure 99-9999 FC-PGAINT2 and OLGA Virtual Factory Final QA
Minimum Lot Acceptance Inspections Requirements and Procedure
99-9999 Quality System Auditing Policy 83 Control of
Nonconforming Product
99-9999 Material and Disposition Review Board procedure 99-9999 Unit IntegrityReject Management Specification 99-9999 OLGA1 and FC-PGA VF Process Trouble Report System 99-9999 Yield Issue Procedures and Guidelines 99-9999 OLGA1 OLGA2 INT2 FC-PGA VF and MCM On-
HoldOff-Hold System Procedure 99-9999 C4 amp FCPGA VF Material and Disposition Review
Board Procedure 84 Analysis of Data 85 Improvement 99-9999 AssemblyTest CCB Policies and Procedures
99-9999 AT Internal Audit Policies amp Procedures for Virtual Factories
99-9999 Excursion (DRBMRBITRPTR) NotificationDocumentation in SPEED ndash Policies and Procedures
99-9999 C4 amp FC-PGA VF Material and Disposition Review Board Procedure
Departmentally controlled procedures for yield management Departmentally controlled procedures for FACRs
DOCUMENT NUMBER 99-9999 PAGE 48 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 104 Abbreviations
ADC Arizona Distribution Center
AR Action Request
ltBusiness Unitgt
ltBusiness Unitgt
ATPO Assembly Test Process Orders
BKM Best known method (work instruction)
BOM Bill of materials
BPS Basic product specifications
CAT Chandler Assembly Test
CCB Change Control Board
CPU Central Processing Unit
CQIR Customer Quality Incident Report
DMIS Document Management Information Services
DRB Disposition Review Board
EACI External Administrative Customers Issue
EHS Environmental Health and Safety
ERSA Employee Relations Self-Assessment
FACR Functional Analysis Correlation Request
FPO Finish Process Order
HVM High-Volume Manufacturing
ITR Inspection Trouble Report (also known as Internal Trouble Report)
ISO International Organization for Standardization
LDC Local desktop control (work instruction)
MampTE Measurement and Test Equipment
MBP Management by Planning
MRB Material Review Board
MTS Module Target Specifications
MUM Monthly Update Meeting
OSET Online Summary of Electrical Test
PCCB Process Change Control Board
DOCUMENT NUMBER 99-9999 PAGE 49 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
PDRD Package Design Requirements Document
POR Plan of Record
PRD Product Requirements Document
PTR Process Trouble Report
PPV PC Platform Validation
QampR Quality and Reliability
RFC Response Flow Checklist
SLI Substrate Lot Identifier
SMS Site Materials and Services
SPC Statistical process control
SPEED System Product Engineering ECO Database
SSP Supplier Support Program
STC Simultaneous Technical Certification
TAP Technology Architecture Plan
TCCB Test Change Control Board
TEI Temporary Engineering Instruction
TMG Technology Manufacturing Group
TPS Technology Performance Specification
TTS Technology Target Specification
VDA Vendor Design Approval
VF Virtual factory
DOCUMENT NUMBER 99-9999 PAGE 38 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 101 Key Organizational Responsibilities
The responsibility authority and interrelationship of all personnel who manage perform and verify work are defined in organizational charts by procedures within the various organizations focus areas and functional work groups and in the following matrix
Important
bull Refer to 553 for a description of the responsibilities assigned to the ltBusiness Unitgt Director and the ltBusiness Unitgt ISO Management Representative
bull Organizations and focus areas in rows bordered by dashed lines are outside ltBusiness Unitgt but provide specified support functions
Organization Focus Areas
Roadmap and Business Process Management (RBPM)
bull Product and Technology Integration bull CPU Packaging and Enabling Roadmaps bull Technology Assessments and Communications bull Package Technology Management and Capability Roadmaps
Design Process Development (DPD)
bull Design Tool Development bull ThermalMechanical Tools and Analysis bull Electrical Modeling and Analysis bull Mechanical Design and Integration bull Package Design and Integration bull Design Processes
Platform Materials and Enabling Development (PMED)
bull Platform Integration bull Materials bull Enabling bull Substrate Assembly Subcontractors
Module Engineering bull Process Engineering bull Process Change Control Board
DOCUMENT NUMBER 99-9999 PAGE 39 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Organization Focus Areas
Automation bull Equipment Integration bull Engineering Analysis bull Shop Floor Control bull Infrastructure bull Planning and Logistics Group (PLG) bull Test Automation bull Change Requests bull Change Control Board bull MDT bull Operations
Factory Operations bull Manufacturing bull Manufacturing Systems bull Industrial Engineering bull Build Logistics
Organizational Effectiveness Programs
bull Organizational Development bull Salaried Non-ExemptExemptFirst Line Management (FLM)
Development bull Mentoring bull Embedded Staffing and Sourcing bull Statistical Applications bull Factory Support bull Peer Training Systems bull Business Practices bull Safety bull Employee Relations Self-Assessment (ERSA) bull Quality Systems Audit bull Document Management Information Services bull Learning Technologies Integration and Validation
Quality and Reliability (QampR)
bull Platform and Enabling Quality and Reliability Engineering (QRE)
bull Materials Analysis bull Failure Analysis bull Fault Isolation bull Product QRE bull Customer and Sustaining Engineering
Quality and Reliability Engineering Support
bull Product reliability stress bull Preventive maintenance and calibration of equipment and
tools
DOCUMENT NUMBER 99-9999 PAGE 40 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Organization Focus Areas
Product Engineering
bull Product sample and early revenue requirements management bull Primary interface to Product Division bull Division to Virtual Factory coordination bull Product silicon test software (Test Change Control Board
Component test Burn-in PC Platform Validation) Southwest Regional Site Materials and Services (SMS)
bull Process support facilities bull Facilities support equipment bull Preventive and corrective maintenance of facilities support
and monitoring equipment
DOCUMENT NUMBER 99-9999 PAGE 41 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 102 ISO 90012000ltBusiness Unitgt Quality Manual Matrix
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
12 Application 421 551 7
4 Quality management system 1 41 General requirements 1 42 Documentation requirements 43 421 General 43 422 Quality manual 43 44
423 Control of documents 432 44 45 46
424 Control of quality records 3 433 444 45 46 563 61 624 711 722 734 735 736 737 741 742 752 762 764 82 852 855
5 Management responsibility 5 51 Management commitment 51 553 56 6 101
52 Customer focus 52 72
53 Quality policy 53 552 561
54 Planning 54 541 Quality objectives 541 542
542 Quality management system planning 46 542 6 71 731 81 851
55 Responsibility authority and communication 55 551 Responsibility and authority 531 541 551 552 553 56
101 552 Management representative 553 553 Internal communication 533 553 62 101 56 Management review 56 561 General 443 542 561 562 Review input 562 821 8222 852 856
lowastlowastlowastlowast Boldface = Strong relationship between the ltBusiness Unitgt Quality Manual and the ISO 90012000 clause
DOCUMENT NUMBER 99-9999 PAGE 42 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
563 Review output 563 46
6 Resource management 6 61 Provision of resources 51 6 62 Human resources 61 62
621 General 51 61 62
622 Competence awareness and training 46 62
63 Infrastructure 63 64 Work environment 64 7 Product realization 7 71 Planning of product realization 542 46 6 71 722 733 735
736 81
72 Customer-related processes 72 721 Determination of requirements related to
the product
52 721
722 Review of requirements related to the product
46 722
723 Customer communication 723 853
73 Design and development 73 731 Design and development planning 542 731 732 Design and development inputs 46 732 733 Design and development outputs 733 75
734 Design and development review 46 734
735 Design and development verification 46 735 736 Design and development validation 46 736 737 Control of design and development
changes
46 737
74 Purchasing 74 741 Purchasing process 46 741 84
742 Purchasing information 46 742 743 Verification of purchased product 743 75 Production and service provision 75
DOCUMENT NUMBER 99-9999 PAGE 43 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
751 Control of production and service provision
751
752 Validation of processes for production and service provision
46 623 752
753 Identification and traceability 46 753 83
754 Customer property 754 755 Preservation of product 755 76 Control of monitoring and measuring devices 46 721 76 83
8 Measurement analysis and improvement 8 81 General 542 71 81 82
82 Monitoring and measurement 82 821 Customer satisfaction 562 821 853
822 Internal audit 46 562 822 84 851
823 Monitoring and measurement of processes
46 823 84
824 Monitoring and measurement of product 46 824 83 84 83 Control of nonconforming product 83 84
84 Analysis of data 562 741 821 8223 823 824 83 84
85 Improvement 85 851 Continual improvement 531 54 56 8223 84 851
852
852 Corrective action 46 764 85
853 Preventive action 46 85
DOCUMENT NUMBER 99-9999 PAGE 44 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 103 ltBusiness Unitgt Quality ManualQuality Management System Documentation
Matrix The table below lists the sections by number and title of the ltBusiness Unitgt Quality Manual along with the applicable quality management system documentation associated with the quality manual (QM) sections
Sec QM Section Title Quality Management System Documentation
1 Purpose
2 Scope
3 Applicable Documents
4 General 41 Definitions 99-9999 ltBusiness Unitgt Quality Manual 42 ltBusiness Unitgt
Profile NA
43 Quality Management System Documentation
99-9999 ltBusiness Unitgt Quality Manual 99-9999 Departmental Document Control Policies and
Procedures 44 Quality Manual 99-9999 ltBusiness Unitgt Quality Manual
99-9999 Distribution of Controlled Documents 99-9999 DMIS ldquoltCompanygt Confidentialrdquo Requirements
45 Control of Documents
99-9999 Document Management Information Services Governing Spec for 99-XXXX SECC Documents
99-9999 Document Management Information Services Policies and Procedures for ltBusiness Unitgt Series Specifications
99-9999 Departmental Document Control Policies and Procedures
99-9999 Distribution of Controlled Documents 99-9999 DMIS ldquoltCompanygt Confidentialrdquo Requirements
46 Control of Quality Records
99-9999 Virtual Factory Quality Records Retention PoliciesProcedures
5 Management Responsibility 51 Management
Commitment 99-9999 Departmental Document Control Policies and
Procedures 52 Customer Focus 53 Quality Policy 99-9999 ltBusiness Unitgt Quality Manual 54 Planning
DOCUMENT NUMBER 99-9999 PAGE 45 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
55 Responsibility Authority and Communication
99-9999 ltBusiness Unitgt Quality Manual
56 Management Review 99-9999 ltBusiness Unitgt Management Review Policy and Procedure
6 Resource Management 61 Assignment of
Personnel
62 Competence Awareness and Training
99-9999 Training Guidelines and Procedures for ltBusiness Unitgt
New Hire Orientation Documentation 63 Infrastructure 64 Work Environment ltBusiness Unitgt Manufacturing Safety Handbook
Office Safety Handbook
7 Product Realization 71 Planning of Product
Realization
72 Customer-Related Processes
99-9999 Change Management Specification Plan It Manual
73 Design and Development
99-9999 AssemblyTest CCB Policies and Procedures 99-9999 Change Management Specification 99-9999 DPD Department Operations Process 99-9999 Software Development Process 99-9999 Product Design Integration Process 99-9999 Enabling Design Process 99-9999 Technology Design Integration Process 99-9999 Design Validation Process 99-9999 Product Package Design Requirements Document
(PDRD) Process Applicable design rules Applicable library standards
74 Purchasing ltBusiness Unitgt Materials Desktop Procedures
DOCUMENT NUMBER 99-9999 PAGE 46 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
75 Production Provision 99-9999 Procurement specification for (Commodity) Materials 99-9999 ltBusiness Unitgt ESD Requirements 99-9999 AssemblyTest CCB Policies and Procedures 99-9999 Traceability and Bottomside Marking Requirements 99-9999 Standard Lot Numbering Specification 99-9999 Virtual Factory Quality Records Retention
PoliciesProcedures 99-9999 Chandler AZ Site Environmental Controls
Specification 99-9999 Unit Integrity Reject Management Specification 99-9999 C4OLGA Traceability Requirements 99-9999 WorkStream Policies and Procedures for C4 OLGA and
FC-PGA 99-9999 C4FC-PGA Class 10000 Cleanroom Protocol Guideline 99-9999 C4FC-PGA Class 100000 Cleanroom Protocol
Guideline 99-9999 OLGA1 OLGA2 INT2 FC-PGA VF and MCM On-
HoldOff-Hold System Procedure 99-9999 Pack Procedure Applicable process operating and other specifications AzLO Desktop Operating Procedures Handling and storage procedures documented in individual specifications Online Summary of Electrical Test (OSET) Product build kits
76 Control of Monitoring and Measuring Devices
99-9999 Arizona Standards Lab Calibration Procedures 99-9999 Measuring Equipment and Calibration Policy 99-9999 Virtual Factory AssemblyTest Manufacturing
Preventive Maintenance and Calibration Spec Individual manufacturing equipment specifications
8 Measurement Analysis and Improvement 81 Planning Monitoring
Measurement and Improvement Activities
DOCUMENT NUMBER 99-9999 PAGE 47 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
82 Monitoring and Measurement
99-9999 Procurement specification for (Commodity) Materials 99-9999 ATMO Spec Template for 08 Series Specs 99-9999 AT Internal Audit Policies amp Procedures for Virtual
Factories 99-9999 AT Self Audit Policies amp Procedures for Virtual
Factories 99-9999 ltBusiness UnitgtATM Quality Audit Corrective Action
Tracking Procedure using Speed 99-9999 FC-PGAINT2 and OLGA VF Inspection Trouble Report
(ITR) Procedures 99-9999 C4 amp FC-PGA VF Material and Disposition Review
Board Procedure 99-9999 Final Visual Inspection Procedure 99-9999 FC-PGAINT2 and OLGA Virtual Factory Final QA
Minimum Lot Acceptance Inspections Requirements and Procedure
99-9999 Quality System Auditing Policy 83 Control of
Nonconforming Product
99-9999 Material and Disposition Review Board procedure 99-9999 Unit IntegrityReject Management Specification 99-9999 OLGA1 and FC-PGA VF Process Trouble Report System 99-9999 Yield Issue Procedures and Guidelines 99-9999 OLGA1 OLGA2 INT2 FC-PGA VF and MCM On-
HoldOff-Hold System Procedure 99-9999 C4 amp FCPGA VF Material and Disposition Review
Board Procedure 84 Analysis of Data 85 Improvement 99-9999 AssemblyTest CCB Policies and Procedures
99-9999 AT Internal Audit Policies amp Procedures for Virtual Factories
99-9999 Excursion (DRBMRBITRPTR) NotificationDocumentation in SPEED ndash Policies and Procedures
99-9999 C4 amp FC-PGA VF Material and Disposition Review Board Procedure
Departmentally controlled procedures for yield management Departmentally controlled procedures for FACRs
DOCUMENT NUMBER 99-9999 PAGE 48 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 104 Abbreviations
ADC Arizona Distribution Center
AR Action Request
ltBusiness Unitgt
ltBusiness Unitgt
ATPO Assembly Test Process Orders
BKM Best known method (work instruction)
BOM Bill of materials
BPS Basic product specifications
CAT Chandler Assembly Test
CCB Change Control Board
CPU Central Processing Unit
CQIR Customer Quality Incident Report
DMIS Document Management Information Services
DRB Disposition Review Board
EACI External Administrative Customers Issue
EHS Environmental Health and Safety
ERSA Employee Relations Self-Assessment
FACR Functional Analysis Correlation Request
FPO Finish Process Order
HVM High-Volume Manufacturing
ITR Inspection Trouble Report (also known as Internal Trouble Report)
ISO International Organization for Standardization
LDC Local desktop control (work instruction)
MampTE Measurement and Test Equipment
MBP Management by Planning
MRB Material Review Board
MTS Module Target Specifications
MUM Monthly Update Meeting
OSET Online Summary of Electrical Test
PCCB Process Change Control Board
DOCUMENT NUMBER 99-9999 PAGE 49 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
PDRD Package Design Requirements Document
POR Plan of Record
PRD Product Requirements Document
PTR Process Trouble Report
PPV PC Platform Validation
QampR Quality and Reliability
RFC Response Flow Checklist
SLI Substrate Lot Identifier
SMS Site Materials and Services
SPC Statistical process control
SPEED System Product Engineering ECO Database
SSP Supplier Support Program
STC Simultaneous Technical Certification
TAP Technology Architecture Plan
TCCB Test Change Control Board
TEI Temporary Engineering Instruction
TMG Technology Manufacturing Group
TPS Technology Performance Specification
TTS Technology Target Specification
VDA Vendor Design Approval
VF Virtual factory
DOCUMENT NUMBER 99-9999 PAGE 39 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Organization Focus Areas
Automation bull Equipment Integration bull Engineering Analysis bull Shop Floor Control bull Infrastructure bull Planning and Logistics Group (PLG) bull Test Automation bull Change Requests bull Change Control Board bull MDT bull Operations
Factory Operations bull Manufacturing bull Manufacturing Systems bull Industrial Engineering bull Build Logistics
Organizational Effectiveness Programs
bull Organizational Development bull Salaried Non-ExemptExemptFirst Line Management (FLM)
Development bull Mentoring bull Embedded Staffing and Sourcing bull Statistical Applications bull Factory Support bull Peer Training Systems bull Business Practices bull Safety bull Employee Relations Self-Assessment (ERSA) bull Quality Systems Audit bull Document Management Information Services bull Learning Technologies Integration and Validation
Quality and Reliability (QampR)
bull Platform and Enabling Quality and Reliability Engineering (QRE)
bull Materials Analysis bull Failure Analysis bull Fault Isolation bull Product QRE bull Customer and Sustaining Engineering
Quality and Reliability Engineering Support
bull Product reliability stress bull Preventive maintenance and calibration of equipment and
tools
DOCUMENT NUMBER 99-9999 PAGE 40 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Organization Focus Areas
Product Engineering
bull Product sample and early revenue requirements management bull Primary interface to Product Division bull Division to Virtual Factory coordination bull Product silicon test software (Test Change Control Board
Component test Burn-in PC Platform Validation) Southwest Regional Site Materials and Services (SMS)
bull Process support facilities bull Facilities support equipment bull Preventive and corrective maintenance of facilities support
and monitoring equipment
DOCUMENT NUMBER 99-9999 PAGE 41 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 102 ISO 90012000ltBusiness Unitgt Quality Manual Matrix
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
12 Application 421 551 7
4 Quality management system 1 41 General requirements 1 42 Documentation requirements 43 421 General 43 422 Quality manual 43 44
423 Control of documents 432 44 45 46
424 Control of quality records 3 433 444 45 46 563 61 624 711 722 734 735 736 737 741 742 752 762 764 82 852 855
5 Management responsibility 5 51 Management commitment 51 553 56 6 101
52 Customer focus 52 72
53 Quality policy 53 552 561
54 Planning 54 541 Quality objectives 541 542
542 Quality management system planning 46 542 6 71 731 81 851
55 Responsibility authority and communication 55 551 Responsibility and authority 531 541 551 552 553 56
101 552 Management representative 553 553 Internal communication 533 553 62 101 56 Management review 56 561 General 443 542 561 562 Review input 562 821 8222 852 856
lowastlowastlowastlowast Boldface = Strong relationship between the ltBusiness Unitgt Quality Manual and the ISO 90012000 clause
DOCUMENT NUMBER 99-9999 PAGE 42 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
563 Review output 563 46
6 Resource management 6 61 Provision of resources 51 6 62 Human resources 61 62
621 General 51 61 62
622 Competence awareness and training 46 62
63 Infrastructure 63 64 Work environment 64 7 Product realization 7 71 Planning of product realization 542 46 6 71 722 733 735
736 81
72 Customer-related processes 72 721 Determination of requirements related to
the product
52 721
722 Review of requirements related to the product
46 722
723 Customer communication 723 853
73 Design and development 73 731 Design and development planning 542 731 732 Design and development inputs 46 732 733 Design and development outputs 733 75
734 Design and development review 46 734
735 Design and development verification 46 735 736 Design and development validation 46 736 737 Control of design and development
changes
46 737
74 Purchasing 74 741 Purchasing process 46 741 84
742 Purchasing information 46 742 743 Verification of purchased product 743 75 Production and service provision 75
DOCUMENT NUMBER 99-9999 PAGE 43 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
751 Control of production and service provision
751
752 Validation of processes for production and service provision
46 623 752
753 Identification and traceability 46 753 83
754 Customer property 754 755 Preservation of product 755 76 Control of monitoring and measuring devices 46 721 76 83
8 Measurement analysis and improvement 8 81 General 542 71 81 82
82 Monitoring and measurement 82 821 Customer satisfaction 562 821 853
822 Internal audit 46 562 822 84 851
823 Monitoring and measurement of processes
46 823 84
824 Monitoring and measurement of product 46 824 83 84 83 Control of nonconforming product 83 84
84 Analysis of data 562 741 821 8223 823 824 83 84
85 Improvement 85 851 Continual improvement 531 54 56 8223 84 851
852
852 Corrective action 46 764 85
853 Preventive action 46 85
DOCUMENT NUMBER 99-9999 PAGE 44 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 103 ltBusiness Unitgt Quality ManualQuality Management System Documentation
Matrix The table below lists the sections by number and title of the ltBusiness Unitgt Quality Manual along with the applicable quality management system documentation associated with the quality manual (QM) sections
Sec QM Section Title Quality Management System Documentation
1 Purpose
2 Scope
3 Applicable Documents
4 General 41 Definitions 99-9999 ltBusiness Unitgt Quality Manual 42 ltBusiness Unitgt
Profile NA
43 Quality Management System Documentation
99-9999 ltBusiness Unitgt Quality Manual 99-9999 Departmental Document Control Policies and
Procedures 44 Quality Manual 99-9999 ltBusiness Unitgt Quality Manual
99-9999 Distribution of Controlled Documents 99-9999 DMIS ldquoltCompanygt Confidentialrdquo Requirements
45 Control of Documents
99-9999 Document Management Information Services Governing Spec for 99-XXXX SECC Documents
99-9999 Document Management Information Services Policies and Procedures for ltBusiness Unitgt Series Specifications
99-9999 Departmental Document Control Policies and Procedures
99-9999 Distribution of Controlled Documents 99-9999 DMIS ldquoltCompanygt Confidentialrdquo Requirements
46 Control of Quality Records
99-9999 Virtual Factory Quality Records Retention PoliciesProcedures
5 Management Responsibility 51 Management
Commitment 99-9999 Departmental Document Control Policies and
Procedures 52 Customer Focus 53 Quality Policy 99-9999 ltBusiness Unitgt Quality Manual 54 Planning
DOCUMENT NUMBER 99-9999 PAGE 45 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
55 Responsibility Authority and Communication
99-9999 ltBusiness Unitgt Quality Manual
56 Management Review 99-9999 ltBusiness Unitgt Management Review Policy and Procedure
6 Resource Management 61 Assignment of
Personnel
62 Competence Awareness and Training
99-9999 Training Guidelines and Procedures for ltBusiness Unitgt
New Hire Orientation Documentation 63 Infrastructure 64 Work Environment ltBusiness Unitgt Manufacturing Safety Handbook
Office Safety Handbook
7 Product Realization 71 Planning of Product
Realization
72 Customer-Related Processes
99-9999 Change Management Specification Plan It Manual
73 Design and Development
99-9999 AssemblyTest CCB Policies and Procedures 99-9999 Change Management Specification 99-9999 DPD Department Operations Process 99-9999 Software Development Process 99-9999 Product Design Integration Process 99-9999 Enabling Design Process 99-9999 Technology Design Integration Process 99-9999 Design Validation Process 99-9999 Product Package Design Requirements Document
(PDRD) Process Applicable design rules Applicable library standards
74 Purchasing ltBusiness Unitgt Materials Desktop Procedures
DOCUMENT NUMBER 99-9999 PAGE 46 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
75 Production Provision 99-9999 Procurement specification for (Commodity) Materials 99-9999 ltBusiness Unitgt ESD Requirements 99-9999 AssemblyTest CCB Policies and Procedures 99-9999 Traceability and Bottomside Marking Requirements 99-9999 Standard Lot Numbering Specification 99-9999 Virtual Factory Quality Records Retention
PoliciesProcedures 99-9999 Chandler AZ Site Environmental Controls
Specification 99-9999 Unit Integrity Reject Management Specification 99-9999 C4OLGA Traceability Requirements 99-9999 WorkStream Policies and Procedures for C4 OLGA and
FC-PGA 99-9999 C4FC-PGA Class 10000 Cleanroom Protocol Guideline 99-9999 C4FC-PGA Class 100000 Cleanroom Protocol
Guideline 99-9999 OLGA1 OLGA2 INT2 FC-PGA VF and MCM On-
HoldOff-Hold System Procedure 99-9999 Pack Procedure Applicable process operating and other specifications AzLO Desktop Operating Procedures Handling and storage procedures documented in individual specifications Online Summary of Electrical Test (OSET) Product build kits
76 Control of Monitoring and Measuring Devices
99-9999 Arizona Standards Lab Calibration Procedures 99-9999 Measuring Equipment and Calibration Policy 99-9999 Virtual Factory AssemblyTest Manufacturing
Preventive Maintenance and Calibration Spec Individual manufacturing equipment specifications
8 Measurement Analysis and Improvement 81 Planning Monitoring
Measurement and Improvement Activities
DOCUMENT NUMBER 99-9999 PAGE 47 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
82 Monitoring and Measurement
99-9999 Procurement specification for (Commodity) Materials 99-9999 ATMO Spec Template for 08 Series Specs 99-9999 AT Internal Audit Policies amp Procedures for Virtual
Factories 99-9999 AT Self Audit Policies amp Procedures for Virtual
Factories 99-9999 ltBusiness UnitgtATM Quality Audit Corrective Action
Tracking Procedure using Speed 99-9999 FC-PGAINT2 and OLGA VF Inspection Trouble Report
(ITR) Procedures 99-9999 C4 amp FC-PGA VF Material and Disposition Review
Board Procedure 99-9999 Final Visual Inspection Procedure 99-9999 FC-PGAINT2 and OLGA Virtual Factory Final QA
Minimum Lot Acceptance Inspections Requirements and Procedure
99-9999 Quality System Auditing Policy 83 Control of
Nonconforming Product
99-9999 Material and Disposition Review Board procedure 99-9999 Unit IntegrityReject Management Specification 99-9999 OLGA1 and FC-PGA VF Process Trouble Report System 99-9999 Yield Issue Procedures and Guidelines 99-9999 OLGA1 OLGA2 INT2 FC-PGA VF and MCM On-
HoldOff-Hold System Procedure 99-9999 C4 amp FCPGA VF Material and Disposition Review
Board Procedure 84 Analysis of Data 85 Improvement 99-9999 AssemblyTest CCB Policies and Procedures
99-9999 AT Internal Audit Policies amp Procedures for Virtual Factories
99-9999 Excursion (DRBMRBITRPTR) NotificationDocumentation in SPEED ndash Policies and Procedures
99-9999 C4 amp FC-PGA VF Material and Disposition Review Board Procedure
Departmentally controlled procedures for yield management Departmentally controlled procedures for FACRs
DOCUMENT NUMBER 99-9999 PAGE 48 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 104 Abbreviations
ADC Arizona Distribution Center
AR Action Request
ltBusiness Unitgt
ltBusiness Unitgt
ATPO Assembly Test Process Orders
BKM Best known method (work instruction)
BOM Bill of materials
BPS Basic product specifications
CAT Chandler Assembly Test
CCB Change Control Board
CPU Central Processing Unit
CQIR Customer Quality Incident Report
DMIS Document Management Information Services
DRB Disposition Review Board
EACI External Administrative Customers Issue
EHS Environmental Health and Safety
ERSA Employee Relations Self-Assessment
FACR Functional Analysis Correlation Request
FPO Finish Process Order
HVM High-Volume Manufacturing
ITR Inspection Trouble Report (also known as Internal Trouble Report)
ISO International Organization for Standardization
LDC Local desktop control (work instruction)
MampTE Measurement and Test Equipment
MBP Management by Planning
MRB Material Review Board
MTS Module Target Specifications
MUM Monthly Update Meeting
OSET Online Summary of Electrical Test
PCCB Process Change Control Board
DOCUMENT NUMBER 99-9999 PAGE 49 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
PDRD Package Design Requirements Document
POR Plan of Record
PRD Product Requirements Document
PTR Process Trouble Report
PPV PC Platform Validation
QampR Quality and Reliability
RFC Response Flow Checklist
SLI Substrate Lot Identifier
SMS Site Materials and Services
SPC Statistical process control
SPEED System Product Engineering ECO Database
SSP Supplier Support Program
STC Simultaneous Technical Certification
TAP Technology Architecture Plan
TCCB Test Change Control Board
TEI Temporary Engineering Instruction
TMG Technology Manufacturing Group
TPS Technology Performance Specification
TTS Technology Target Specification
VDA Vendor Design Approval
VF Virtual factory
DOCUMENT NUMBER 99-9999 PAGE 40 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Organization Focus Areas
Product Engineering
bull Product sample and early revenue requirements management bull Primary interface to Product Division bull Division to Virtual Factory coordination bull Product silicon test software (Test Change Control Board
Component test Burn-in PC Platform Validation) Southwest Regional Site Materials and Services (SMS)
bull Process support facilities bull Facilities support equipment bull Preventive and corrective maintenance of facilities support
and monitoring equipment
DOCUMENT NUMBER 99-9999 PAGE 41 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 102 ISO 90012000ltBusiness Unitgt Quality Manual Matrix
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
12 Application 421 551 7
4 Quality management system 1 41 General requirements 1 42 Documentation requirements 43 421 General 43 422 Quality manual 43 44
423 Control of documents 432 44 45 46
424 Control of quality records 3 433 444 45 46 563 61 624 711 722 734 735 736 737 741 742 752 762 764 82 852 855
5 Management responsibility 5 51 Management commitment 51 553 56 6 101
52 Customer focus 52 72
53 Quality policy 53 552 561
54 Planning 54 541 Quality objectives 541 542
542 Quality management system planning 46 542 6 71 731 81 851
55 Responsibility authority and communication 55 551 Responsibility and authority 531 541 551 552 553 56
101 552 Management representative 553 553 Internal communication 533 553 62 101 56 Management review 56 561 General 443 542 561 562 Review input 562 821 8222 852 856
lowastlowastlowastlowast Boldface = Strong relationship between the ltBusiness Unitgt Quality Manual and the ISO 90012000 clause
DOCUMENT NUMBER 99-9999 PAGE 42 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
563 Review output 563 46
6 Resource management 6 61 Provision of resources 51 6 62 Human resources 61 62
621 General 51 61 62
622 Competence awareness and training 46 62
63 Infrastructure 63 64 Work environment 64 7 Product realization 7 71 Planning of product realization 542 46 6 71 722 733 735
736 81
72 Customer-related processes 72 721 Determination of requirements related to
the product
52 721
722 Review of requirements related to the product
46 722
723 Customer communication 723 853
73 Design and development 73 731 Design and development planning 542 731 732 Design and development inputs 46 732 733 Design and development outputs 733 75
734 Design and development review 46 734
735 Design and development verification 46 735 736 Design and development validation 46 736 737 Control of design and development
changes
46 737
74 Purchasing 74 741 Purchasing process 46 741 84
742 Purchasing information 46 742 743 Verification of purchased product 743 75 Production and service provision 75
DOCUMENT NUMBER 99-9999 PAGE 43 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
751 Control of production and service provision
751
752 Validation of processes for production and service provision
46 623 752
753 Identification and traceability 46 753 83
754 Customer property 754 755 Preservation of product 755 76 Control of monitoring and measuring devices 46 721 76 83
8 Measurement analysis and improvement 8 81 General 542 71 81 82
82 Monitoring and measurement 82 821 Customer satisfaction 562 821 853
822 Internal audit 46 562 822 84 851
823 Monitoring and measurement of processes
46 823 84
824 Monitoring and measurement of product 46 824 83 84 83 Control of nonconforming product 83 84
84 Analysis of data 562 741 821 8223 823 824 83 84
85 Improvement 85 851 Continual improvement 531 54 56 8223 84 851
852
852 Corrective action 46 764 85
853 Preventive action 46 85
DOCUMENT NUMBER 99-9999 PAGE 44 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 103 ltBusiness Unitgt Quality ManualQuality Management System Documentation
Matrix The table below lists the sections by number and title of the ltBusiness Unitgt Quality Manual along with the applicable quality management system documentation associated with the quality manual (QM) sections
Sec QM Section Title Quality Management System Documentation
1 Purpose
2 Scope
3 Applicable Documents
4 General 41 Definitions 99-9999 ltBusiness Unitgt Quality Manual 42 ltBusiness Unitgt
Profile NA
43 Quality Management System Documentation
99-9999 ltBusiness Unitgt Quality Manual 99-9999 Departmental Document Control Policies and
Procedures 44 Quality Manual 99-9999 ltBusiness Unitgt Quality Manual
99-9999 Distribution of Controlled Documents 99-9999 DMIS ldquoltCompanygt Confidentialrdquo Requirements
45 Control of Documents
99-9999 Document Management Information Services Governing Spec for 99-XXXX SECC Documents
99-9999 Document Management Information Services Policies and Procedures for ltBusiness Unitgt Series Specifications
99-9999 Departmental Document Control Policies and Procedures
99-9999 Distribution of Controlled Documents 99-9999 DMIS ldquoltCompanygt Confidentialrdquo Requirements
46 Control of Quality Records
99-9999 Virtual Factory Quality Records Retention PoliciesProcedures
5 Management Responsibility 51 Management
Commitment 99-9999 Departmental Document Control Policies and
Procedures 52 Customer Focus 53 Quality Policy 99-9999 ltBusiness Unitgt Quality Manual 54 Planning
DOCUMENT NUMBER 99-9999 PAGE 45 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
55 Responsibility Authority and Communication
99-9999 ltBusiness Unitgt Quality Manual
56 Management Review 99-9999 ltBusiness Unitgt Management Review Policy and Procedure
6 Resource Management 61 Assignment of
Personnel
62 Competence Awareness and Training
99-9999 Training Guidelines and Procedures for ltBusiness Unitgt
New Hire Orientation Documentation 63 Infrastructure 64 Work Environment ltBusiness Unitgt Manufacturing Safety Handbook
Office Safety Handbook
7 Product Realization 71 Planning of Product
Realization
72 Customer-Related Processes
99-9999 Change Management Specification Plan It Manual
73 Design and Development
99-9999 AssemblyTest CCB Policies and Procedures 99-9999 Change Management Specification 99-9999 DPD Department Operations Process 99-9999 Software Development Process 99-9999 Product Design Integration Process 99-9999 Enabling Design Process 99-9999 Technology Design Integration Process 99-9999 Design Validation Process 99-9999 Product Package Design Requirements Document
(PDRD) Process Applicable design rules Applicable library standards
74 Purchasing ltBusiness Unitgt Materials Desktop Procedures
DOCUMENT NUMBER 99-9999 PAGE 46 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
75 Production Provision 99-9999 Procurement specification for (Commodity) Materials 99-9999 ltBusiness Unitgt ESD Requirements 99-9999 AssemblyTest CCB Policies and Procedures 99-9999 Traceability and Bottomside Marking Requirements 99-9999 Standard Lot Numbering Specification 99-9999 Virtual Factory Quality Records Retention
PoliciesProcedures 99-9999 Chandler AZ Site Environmental Controls
Specification 99-9999 Unit Integrity Reject Management Specification 99-9999 C4OLGA Traceability Requirements 99-9999 WorkStream Policies and Procedures for C4 OLGA and
FC-PGA 99-9999 C4FC-PGA Class 10000 Cleanroom Protocol Guideline 99-9999 C4FC-PGA Class 100000 Cleanroom Protocol
Guideline 99-9999 OLGA1 OLGA2 INT2 FC-PGA VF and MCM On-
HoldOff-Hold System Procedure 99-9999 Pack Procedure Applicable process operating and other specifications AzLO Desktop Operating Procedures Handling and storage procedures documented in individual specifications Online Summary of Electrical Test (OSET) Product build kits
76 Control of Monitoring and Measuring Devices
99-9999 Arizona Standards Lab Calibration Procedures 99-9999 Measuring Equipment and Calibration Policy 99-9999 Virtual Factory AssemblyTest Manufacturing
Preventive Maintenance and Calibration Spec Individual manufacturing equipment specifications
8 Measurement Analysis and Improvement 81 Planning Monitoring
Measurement and Improvement Activities
DOCUMENT NUMBER 99-9999 PAGE 47 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
82 Monitoring and Measurement
99-9999 Procurement specification for (Commodity) Materials 99-9999 ATMO Spec Template for 08 Series Specs 99-9999 AT Internal Audit Policies amp Procedures for Virtual
Factories 99-9999 AT Self Audit Policies amp Procedures for Virtual
Factories 99-9999 ltBusiness UnitgtATM Quality Audit Corrective Action
Tracking Procedure using Speed 99-9999 FC-PGAINT2 and OLGA VF Inspection Trouble Report
(ITR) Procedures 99-9999 C4 amp FC-PGA VF Material and Disposition Review
Board Procedure 99-9999 Final Visual Inspection Procedure 99-9999 FC-PGAINT2 and OLGA Virtual Factory Final QA
Minimum Lot Acceptance Inspections Requirements and Procedure
99-9999 Quality System Auditing Policy 83 Control of
Nonconforming Product
99-9999 Material and Disposition Review Board procedure 99-9999 Unit IntegrityReject Management Specification 99-9999 OLGA1 and FC-PGA VF Process Trouble Report System 99-9999 Yield Issue Procedures and Guidelines 99-9999 OLGA1 OLGA2 INT2 FC-PGA VF and MCM On-
HoldOff-Hold System Procedure 99-9999 C4 amp FCPGA VF Material and Disposition Review
Board Procedure 84 Analysis of Data 85 Improvement 99-9999 AssemblyTest CCB Policies and Procedures
99-9999 AT Internal Audit Policies amp Procedures for Virtual Factories
99-9999 Excursion (DRBMRBITRPTR) NotificationDocumentation in SPEED ndash Policies and Procedures
99-9999 C4 amp FC-PGA VF Material and Disposition Review Board Procedure
Departmentally controlled procedures for yield management Departmentally controlled procedures for FACRs
DOCUMENT NUMBER 99-9999 PAGE 48 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 104 Abbreviations
ADC Arizona Distribution Center
AR Action Request
ltBusiness Unitgt
ltBusiness Unitgt
ATPO Assembly Test Process Orders
BKM Best known method (work instruction)
BOM Bill of materials
BPS Basic product specifications
CAT Chandler Assembly Test
CCB Change Control Board
CPU Central Processing Unit
CQIR Customer Quality Incident Report
DMIS Document Management Information Services
DRB Disposition Review Board
EACI External Administrative Customers Issue
EHS Environmental Health and Safety
ERSA Employee Relations Self-Assessment
FACR Functional Analysis Correlation Request
FPO Finish Process Order
HVM High-Volume Manufacturing
ITR Inspection Trouble Report (also known as Internal Trouble Report)
ISO International Organization for Standardization
LDC Local desktop control (work instruction)
MampTE Measurement and Test Equipment
MBP Management by Planning
MRB Material Review Board
MTS Module Target Specifications
MUM Monthly Update Meeting
OSET Online Summary of Electrical Test
PCCB Process Change Control Board
DOCUMENT NUMBER 99-9999 PAGE 49 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
PDRD Package Design Requirements Document
POR Plan of Record
PRD Product Requirements Document
PTR Process Trouble Report
PPV PC Platform Validation
QampR Quality and Reliability
RFC Response Flow Checklist
SLI Substrate Lot Identifier
SMS Site Materials and Services
SPC Statistical process control
SPEED System Product Engineering ECO Database
SSP Supplier Support Program
STC Simultaneous Technical Certification
TAP Technology Architecture Plan
TCCB Test Change Control Board
TEI Temporary Engineering Instruction
TMG Technology Manufacturing Group
TPS Technology Performance Specification
TTS Technology Target Specification
VDA Vendor Design Approval
VF Virtual factory
DOCUMENT NUMBER 99-9999 PAGE 41 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 102 ISO 90012000ltBusiness Unitgt Quality Manual Matrix
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
12 Application 421 551 7
4 Quality management system 1 41 General requirements 1 42 Documentation requirements 43 421 General 43 422 Quality manual 43 44
423 Control of documents 432 44 45 46
424 Control of quality records 3 433 444 45 46 563 61 624 711 722 734 735 736 737 741 742 752 762 764 82 852 855
5 Management responsibility 5 51 Management commitment 51 553 56 6 101
52 Customer focus 52 72
53 Quality policy 53 552 561
54 Planning 54 541 Quality objectives 541 542
542 Quality management system planning 46 542 6 71 731 81 851
55 Responsibility authority and communication 55 551 Responsibility and authority 531 541 551 552 553 56
101 552 Management representative 553 553 Internal communication 533 553 62 101 56 Management review 56 561 General 443 542 561 562 Review input 562 821 8222 852 856
lowastlowastlowastlowast Boldface = Strong relationship between the ltBusiness Unitgt Quality Manual and the ISO 90012000 clause
DOCUMENT NUMBER 99-9999 PAGE 42 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
563 Review output 563 46
6 Resource management 6 61 Provision of resources 51 6 62 Human resources 61 62
621 General 51 61 62
622 Competence awareness and training 46 62
63 Infrastructure 63 64 Work environment 64 7 Product realization 7 71 Planning of product realization 542 46 6 71 722 733 735
736 81
72 Customer-related processes 72 721 Determination of requirements related to
the product
52 721
722 Review of requirements related to the product
46 722
723 Customer communication 723 853
73 Design and development 73 731 Design and development planning 542 731 732 Design and development inputs 46 732 733 Design and development outputs 733 75
734 Design and development review 46 734
735 Design and development verification 46 735 736 Design and development validation 46 736 737 Control of design and development
changes
46 737
74 Purchasing 74 741 Purchasing process 46 741 84
742 Purchasing information 46 742 743 Verification of purchased product 743 75 Production and service provision 75
DOCUMENT NUMBER 99-9999 PAGE 43 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
751 Control of production and service provision
751
752 Validation of processes for production and service provision
46 623 752
753 Identification and traceability 46 753 83
754 Customer property 754 755 Preservation of product 755 76 Control of monitoring and measuring devices 46 721 76 83
8 Measurement analysis and improvement 8 81 General 542 71 81 82
82 Monitoring and measurement 82 821 Customer satisfaction 562 821 853
822 Internal audit 46 562 822 84 851
823 Monitoring and measurement of processes
46 823 84
824 Monitoring and measurement of product 46 824 83 84 83 Control of nonconforming product 83 84
84 Analysis of data 562 741 821 8223 823 824 83 84
85 Improvement 85 851 Continual improvement 531 54 56 8223 84 851
852
852 Corrective action 46 764 85
853 Preventive action 46 85
DOCUMENT NUMBER 99-9999 PAGE 44 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 103 ltBusiness Unitgt Quality ManualQuality Management System Documentation
Matrix The table below lists the sections by number and title of the ltBusiness Unitgt Quality Manual along with the applicable quality management system documentation associated with the quality manual (QM) sections
Sec QM Section Title Quality Management System Documentation
1 Purpose
2 Scope
3 Applicable Documents
4 General 41 Definitions 99-9999 ltBusiness Unitgt Quality Manual 42 ltBusiness Unitgt
Profile NA
43 Quality Management System Documentation
99-9999 ltBusiness Unitgt Quality Manual 99-9999 Departmental Document Control Policies and
Procedures 44 Quality Manual 99-9999 ltBusiness Unitgt Quality Manual
99-9999 Distribution of Controlled Documents 99-9999 DMIS ldquoltCompanygt Confidentialrdquo Requirements
45 Control of Documents
99-9999 Document Management Information Services Governing Spec for 99-XXXX SECC Documents
99-9999 Document Management Information Services Policies and Procedures for ltBusiness Unitgt Series Specifications
99-9999 Departmental Document Control Policies and Procedures
99-9999 Distribution of Controlled Documents 99-9999 DMIS ldquoltCompanygt Confidentialrdquo Requirements
46 Control of Quality Records
99-9999 Virtual Factory Quality Records Retention PoliciesProcedures
5 Management Responsibility 51 Management
Commitment 99-9999 Departmental Document Control Policies and
Procedures 52 Customer Focus 53 Quality Policy 99-9999 ltBusiness Unitgt Quality Manual 54 Planning
DOCUMENT NUMBER 99-9999 PAGE 45 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
55 Responsibility Authority and Communication
99-9999 ltBusiness Unitgt Quality Manual
56 Management Review 99-9999 ltBusiness Unitgt Management Review Policy and Procedure
6 Resource Management 61 Assignment of
Personnel
62 Competence Awareness and Training
99-9999 Training Guidelines and Procedures for ltBusiness Unitgt
New Hire Orientation Documentation 63 Infrastructure 64 Work Environment ltBusiness Unitgt Manufacturing Safety Handbook
Office Safety Handbook
7 Product Realization 71 Planning of Product
Realization
72 Customer-Related Processes
99-9999 Change Management Specification Plan It Manual
73 Design and Development
99-9999 AssemblyTest CCB Policies and Procedures 99-9999 Change Management Specification 99-9999 DPD Department Operations Process 99-9999 Software Development Process 99-9999 Product Design Integration Process 99-9999 Enabling Design Process 99-9999 Technology Design Integration Process 99-9999 Design Validation Process 99-9999 Product Package Design Requirements Document
(PDRD) Process Applicable design rules Applicable library standards
74 Purchasing ltBusiness Unitgt Materials Desktop Procedures
DOCUMENT NUMBER 99-9999 PAGE 46 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
75 Production Provision 99-9999 Procurement specification for (Commodity) Materials 99-9999 ltBusiness Unitgt ESD Requirements 99-9999 AssemblyTest CCB Policies and Procedures 99-9999 Traceability and Bottomside Marking Requirements 99-9999 Standard Lot Numbering Specification 99-9999 Virtual Factory Quality Records Retention
PoliciesProcedures 99-9999 Chandler AZ Site Environmental Controls
Specification 99-9999 Unit Integrity Reject Management Specification 99-9999 C4OLGA Traceability Requirements 99-9999 WorkStream Policies and Procedures for C4 OLGA and
FC-PGA 99-9999 C4FC-PGA Class 10000 Cleanroom Protocol Guideline 99-9999 C4FC-PGA Class 100000 Cleanroom Protocol
Guideline 99-9999 OLGA1 OLGA2 INT2 FC-PGA VF and MCM On-
HoldOff-Hold System Procedure 99-9999 Pack Procedure Applicable process operating and other specifications AzLO Desktop Operating Procedures Handling and storage procedures documented in individual specifications Online Summary of Electrical Test (OSET) Product build kits
76 Control of Monitoring and Measuring Devices
99-9999 Arizona Standards Lab Calibration Procedures 99-9999 Measuring Equipment and Calibration Policy 99-9999 Virtual Factory AssemblyTest Manufacturing
Preventive Maintenance and Calibration Spec Individual manufacturing equipment specifications
8 Measurement Analysis and Improvement 81 Planning Monitoring
Measurement and Improvement Activities
DOCUMENT NUMBER 99-9999 PAGE 47 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
82 Monitoring and Measurement
99-9999 Procurement specification for (Commodity) Materials 99-9999 ATMO Spec Template for 08 Series Specs 99-9999 AT Internal Audit Policies amp Procedures for Virtual
Factories 99-9999 AT Self Audit Policies amp Procedures for Virtual
Factories 99-9999 ltBusiness UnitgtATM Quality Audit Corrective Action
Tracking Procedure using Speed 99-9999 FC-PGAINT2 and OLGA VF Inspection Trouble Report
(ITR) Procedures 99-9999 C4 amp FC-PGA VF Material and Disposition Review
Board Procedure 99-9999 Final Visual Inspection Procedure 99-9999 FC-PGAINT2 and OLGA Virtual Factory Final QA
Minimum Lot Acceptance Inspections Requirements and Procedure
99-9999 Quality System Auditing Policy 83 Control of
Nonconforming Product
99-9999 Material and Disposition Review Board procedure 99-9999 Unit IntegrityReject Management Specification 99-9999 OLGA1 and FC-PGA VF Process Trouble Report System 99-9999 Yield Issue Procedures and Guidelines 99-9999 OLGA1 OLGA2 INT2 FC-PGA VF and MCM On-
HoldOff-Hold System Procedure 99-9999 C4 amp FCPGA VF Material and Disposition Review
Board Procedure 84 Analysis of Data 85 Improvement 99-9999 AssemblyTest CCB Policies and Procedures
99-9999 AT Internal Audit Policies amp Procedures for Virtual Factories
99-9999 Excursion (DRBMRBITRPTR) NotificationDocumentation in SPEED ndash Policies and Procedures
99-9999 C4 amp FC-PGA VF Material and Disposition Review Board Procedure
Departmentally controlled procedures for yield management Departmentally controlled procedures for FACRs
DOCUMENT NUMBER 99-9999 PAGE 48 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 104 Abbreviations
ADC Arizona Distribution Center
AR Action Request
ltBusiness Unitgt
ltBusiness Unitgt
ATPO Assembly Test Process Orders
BKM Best known method (work instruction)
BOM Bill of materials
BPS Basic product specifications
CAT Chandler Assembly Test
CCB Change Control Board
CPU Central Processing Unit
CQIR Customer Quality Incident Report
DMIS Document Management Information Services
DRB Disposition Review Board
EACI External Administrative Customers Issue
EHS Environmental Health and Safety
ERSA Employee Relations Self-Assessment
FACR Functional Analysis Correlation Request
FPO Finish Process Order
HVM High-Volume Manufacturing
ITR Inspection Trouble Report (also known as Internal Trouble Report)
ISO International Organization for Standardization
LDC Local desktop control (work instruction)
MampTE Measurement and Test Equipment
MBP Management by Planning
MRB Material Review Board
MTS Module Target Specifications
MUM Monthly Update Meeting
OSET Online Summary of Electrical Test
PCCB Process Change Control Board
DOCUMENT NUMBER 99-9999 PAGE 49 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
PDRD Package Design Requirements Document
POR Plan of Record
PRD Product Requirements Document
PTR Process Trouble Report
PPV PC Platform Validation
QampR Quality and Reliability
RFC Response Flow Checklist
SLI Substrate Lot Identifier
SMS Site Materials and Services
SPC Statistical process control
SPEED System Product Engineering ECO Database
SSP Supplier Support Program
STC Simultaneous Technical Certification
TAP Technology Architecture Plan
TCCB Test Change Control Board
TEI Temporary Engineering Instruction
TMG Technology Manufacturing Group
TPS Technology Performance Specification
TTS Technology Target Specification
VDA Vendor Design Approval
VF Virtual factory
DOCUMENT NUMBER 99-9999 PAGE 42 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
563 Review output 563 46
6 Resource management 6 61 Provision of resources 51 6 62 Human resources 61 62
621 General 51 61 62
622 Competence awareness and training 46 62
63 Infrastructure 63 64 Work environment 64 7 Product realization 7 71 Planning of product realization 542 46 6 71 722 733 735
736 81
72 Customer-related processes 72 721 Determination of requirements related to
the product
52 721
722 Review of requirements related to the product
46 722
723 Customer communication 723 853
73 Design and development 73 731 Design and development planning 542 731 732 Design and development inputs 46 732 733 Design and development outputs 733 75
734 Design and development review 46 734
735 Design and development verification 46 735 736 Design and development validation 46 736 737 Control of design and development
changes
46 737
74 Purchasing 74 741 Purchasing process 46 741 84
742 Purchasing information 46 742 743 Verification of purchased product 743 75 Production and service provision 75
DOCUMENT NUMBER 99-9999 PAGE 43 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
751 Control of production and service provision
751
752 Validation of processes for production and service provision
46 623 752
753 Identification and traceability 46 753 83
754 Customer property 754 755 Preservation of product 755 76 Control of monitoring and measuring devices 46 721 76 83
8 Measurement analysis and improvement 8 81 General 542 71 81 82
82 Monitoring and measurement 82 821 Customer satisfaction 562 821 853
822 Internal audit 46 562 822 84 851
823 Monitoring and measurement of processes
46 823 84
824 Monitoring and measurement of product 46 824 83 84 83 Control of nonconforming product 83 84
84 Analysis of data 562 741 821 8223 823 824 83 84
85 Improvement 85 851 Continual improvement 531 54 56 8223 84 851
852
852 Corrective action 46 764 85
853 Preventive action 46 85
DOCUMENT NUMBER 99-9999 PAGE 44 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 103 ltBusiness Unitgt Quality ManualQuality Management System Documentation
Matrix The table below lists the sections by number and title of the ltBusiness Unitgt Quality Manual along with the applicable quality management system documentation associated with the quality manual (QM) sections
Sec QM Section Title Quality Management System Documentation
1 Purpose
2 Scope
3 Applicable Documents
4 General 41 Definitions 99-9999 ltBusiness Unitgt Quality Manual 42 ltBusiness Unitgt
Profile NA
43 Quality Management System Documentation
99-9999 ltBusiness Unitgt Quality Manual 99-9999 Departmental Document Control Policies and
Procedures 44 Quality Manual 99-9999 ltBusiness Unitgt Quality Manual
99-9999 Distribution of Controlled Documents 99-9999 DMIS ldquoltCompanygt Confidentialrdquo Requirements
45 Control of Documents
99-9999 Document Management Information Services Governing Spec for 99-XXXX SECC Documents
99-9999 Document Management Information Services Policies and Procedures for ltBusiness Unitgt Series Specifications
99-9999 Departmental Document Control Policies and Procedures
99-9999 Distribution of Controlled Documents 99-9999 DMIS ldquoltCompanygt Confidentialrdquo Requirements
46 Control of Quality Records
99-9999 Virtual Factory Quality Records Retention PoliciesProcedures
5 Management Responsibility 51 Management
Commitment 99-9999 Departmental Document Control Policies and
Procedures 52 Customer Focus 53 Quality Policy 99-9999 ltBusiness Unitgt Quality Manual 54 Planning
DOCUMENT NUMBER 99-9999 PAGE 45 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
55 Responsibility Authority and Communication
99-9999 ltBusiness Unitgt Quality Manual
56 Management Review 99-9999 ltBusiness Unitgt Management Review Policy and Procedure
6 Resource Management 61 Assignment of
Personnel
62 Competence Awareness and Training
99-9999 Training Guidelines and Procedures for ltBusiness Unitgt
New Hire Orientation Documentation 63 Infrastructure 64 Work Environment ltBusiness Unitgt Manufacturing Safety Handbook
Office Safety Handbook
7 Product Realization 71 Planning of Product
Realization
72 Customer-Related Processes
99-9999 Change Management Specification Plan It Manual
73 Design and Development
99-9999 AssemblyTest CCB Policies and Procedures 99-9999 Change Management Specification 99-9999 DPD Department Operations Process 99-9999 Software Development Process 99-9999 Product Design Integration Process 99-9999 Enabling Design Process 99-9999 Technology Design Integration Process 99-9999 Design Validation Process 99-9999 Product Package Design Requirements Document
(PDRD) Process Applicable design rules Applicable library standards
74 Purchasing ltBusiness Unitgt Materials Desktop Procedures
DOCUMENT NUMBER 99-9999 PAGE 46 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
75 Production Provision 99-9999 Procurement specification for (Commodity) Materials 99-9999 ltBusiness Unitgt ESD Requirements 99-9999 AssemblyTest CCB Policies and Procedures 99-9999 Traceability and Bottomside Marking Requirements 99-9999 Standard Lot Numbering Specification 99-9999 Virtual Factory Quality Records Retention
PoliciesProcedures 99-9999 Chandler AZ Site Environmental Controls
Specification 99-9999 Unit Integrity Reject Management Specification 99-9999 C4OLGA Traceability Requirements 99-9999 WorkStream Policies and Procedures for C4 OLGA and
FC-PGA 99-9999 C4FC-PGA Class 10000 Cleanroom Protocol Guideline 99-9999 C4FC-PGA Class 100000 Cleanroom Protocol
Guideline 99-9999 OLGA1 OLGA2 INT2 FC-PGA VF and MCM On-
HoldOff-Hold System Procedure 99-9999 Pack Procedure Applicable process operating and other specifications AzLO Desktop Operating Procedures Handling and storage procedures documented in individual specifications Online Summary of Electrical Test (OSET) Product build kits
76 Control of Monitoring and Measuring Devices
99-9999 Arizona Standards Lab Calibration Procedures 99-9999 Measuring Equipment and Calibration Policy 99-9999 Virtual Factory AssemblyTest Manufacturing
Preventive Maintenance and Calibration Spec Individual manufacturing equipment specifications
8 Measurement Analysis and Improvement 81 Planning Monitoring
Measurement and Improvement Activities
DOCUMENT NUMBER 99-9999 PAGE 47 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
82 Monitoring and Measurement
99-9999 Procurement specification for (Commodity) Materials 99-9999 ATMO Spec Template for 08 Series Specs 99-9999 AT Internal Audit Policies amp Procedures for Virtual
Factories 99-9999 AT Self Audit Policies amp Procedures for Virtual
Factories 99-9999 ltBusiness UnitgtATM Quality Audit Corrective Action
Tracking Procedure using Speed 99-9999 FC-PGAINT2 and OLGA VF Inspection Trouble Report
(ITR) Procedures 99-9999 C4 amp FC-PGA VF Material and Disposition Review
Board Procedure 99-9999 Final Visual Inspection Procedure 99-9999 FC-PGAINT2 and OLGA Virtual Factory Final QA
Minimum Lot Acceptance Inspections Requirements and Procedure
99-9999 Quality System Auditing Policy 83 Control of
Nonconforming Product
99-9999 Material and Disposition Review Board procedure 99-9999 Unit IntegrityReject Management Specification 99-9999 OLGA1 and FC-PGA VF Process Trouble Report System 99-9999 Yield Issue Procedures and Guidelines 99-9999 OLGA1 OLGA2 INT2 FC-PGA VF and MCM On-
HoldOff-Hold System Procedure 99-9999 C4 amp FCPGA VF Material and Disposition Review
Board Procedure 84 Analysis of Data 85 Improvement 99-9999 AssemblyTest CCB Policies and Procedures
99-9999 AT Internal Audit Policies amp Procedures for Virtual Factories
99-9999 Excursion (DRBMRBITRPTR) NotificationDocumentation in SPEED ndash Policies and Procedures
99-9999 C4 amp FC-PGA VF Material and Disposition Review Board Procedure
Departmentally controlled procedures for yield management Departmentally controlled procedures for FACRs
DOCUMENT NUMBER 99-9999 PAGE 48 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 104 Abbreviations
ADC Arizona Distribution Center
AR Action Request
ltBusiness Unitgt
ltBusiness Unitgt
ATPO Assembly Test Process Orders
BKM Best known method (work instruction)
BOM Bill of materials
BPS Basic product specifications
CAT Chandler Assembly Test
CCB Change Control Board
CPU Central Processing Unit
CQIR Customer Quality Incident Report
DMIS Document Management Information Services
DRB Disposition Review Board
EACI External Administrative Customers Issue
EHS Environmental Health and Safety
ERSA Employee Relations Self-Assessment
FACR Functional Analysis Correlation Request
FPO Finish Process Order
HVM High-Volume Manufacturing
ITR Inspection Trouble Report (also known as Internal Trouble Report)
ISO International Organization for Standardization
LDC Local desktop control (work instruction)
MampTE Measurement and Test Equipment
MBP Management by Planning
MRB Material Review Board
MTS Module Target Specifications
MUM Monthly Update Meeting
OSET Online Summary of Electrical Test
PCCB Process Change Control Board
DOCUMENT NUMBER 99-9999 PAGE 49 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
PDRD Package Design Requirements Document
POR Plan of Record
PRD Product Requirements Document
PTR Process Trouble Report
PPV PC Platform Validation
QampR Quality and Reliability
RFC Response Flow Checklist
SLI Substrate Lot Identifier
SMS Site Materials and Services
SPC Statistical process control
SPEED System Product Engineering ECO Database
SSP Supplier Support Program
STC Simultaneous Technical Certification
TAP Technology Architecture Plan
TCCB Test Change Control Board
TEI Temporary Engineering Instruction
TMG Technology Manufacturing Group
TPS Technology Performance Specification
TTS Technology Target Specification
VDA Vendor Design Approval
VF Virtual factory
DOCUMENT NUMBER 99-9999 PAGE 43 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
ISO Clause ltBusiness Unitgt Quality Manual
Section lowastlowastlowastlowast
751 Control of production and service provision
751
752 Validation of processes for production and service provision
46 623 752
753 Identification and traceability 46 753 83
754 Customer property 754 755 Preservation of product 755 76 Control of monitoring and measuring devices 46 721 76 83
8 Measurement analysis and improvement 8 81 General 542 71 81 82
82 Monitoring and measurement 82 821 Customer satisfaction 562 821 853
822 Internal audit 46 562 822 84 851
823 Monitoring and measurement of processes
46 823 84
824 Monitoring and measurement of product 46 824 83 84 83 Control of nonconforming product 83 84
84 Analysis of data 562 741 821 8223 823 824 83 84
85 Improvement 85 851 Continual improvement 531 54 56 8223 84 851
852
852 Corrective action 46 764 85
853 Preventive action 46 85
DOCUMENT NUMBER 99-9999 PAGE 44 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 103 ltBusiness Unitgt Quality ManualQuality Management System Documentation
Matrix The table below lists the sections by number and title of the ltBusiness Unitgt Quality Manual along with the applicable quality management system documentation associated with the quality manual (QM) sections
Sec QM Section Title Quality Management System Documentation
1 Purpose
2 Scope
3 Applicable Documents
4 General 41 Definitions 99-9999 ltBusiness Unitgt Quality Manual 42 ltBusiness Unitgt
Profile NA
43 Quality Management System Documentation
99-9999 ltBusiness Unitgt Quality Manual 99-9999 Departmental Document Control Policies and
Procedures 44 Quality Manual 99-9999 ltBusiness Unitgt Quality Manual
99-9999 Distribution of Controlled Documents 99-9999 DMIS ldquoltCompanygt Confidentialrdquo Requirements
45 Control of Documents
99-9999 Document Management Information Services Governing Spec for 99-XXXX SECC Documents
99-9999 Document Management Information Services Policies and Procedures for ltBusiness Unitgt Series Specifications
99-9999 Departmental Document Control Policies and Procedures
99-9999 Distribution of Controlled Documents 99-9999 DMIS ldquoltCompanygt Confidentialrdquo Requirements
46 Control of Quality Records
99-9999 Virtual Factory Quality Records Retention PoliciesProcedures
5 Management Responsibility 51 Management
Commitment 99-9999 Departmental Document Control Policies and
Procedures 52 Customer Focus 53 Quality Policy 99-9999 ltBusiness Unitgt Quality Manual 54 Planning
DOCUMENT NUMBER 99-9999 PAGE 45 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
55 Responsibility Authority and Communication
99-9999 ltBusiness Unitgt Quality Manual
56 Management Review 99-9999 ltBusiness Unitgt Management Review Policy and Procedure
6 Resource Management 61 Assignment of
Personnel
62 Competence Awareness and Training
99-9999 Training Guidelines and Procedures for ltBusiness Unitgt
New Hire Orientation Documentation 63 Infrastructure 64 Work Environment ltBusiness Unitgt Manufacturing Safety Handbook
Office Safety Handbook
7 Product Realization 71 Planning of Product
Realization
72 Customer-Related Processes
99-9999 Change Management Specification Plan It Manual
73 Design and Development
99-9999 AssemblyTest CCB Policies and Procedures 99-9999 Change Management Specification 99-9999 DPD Department Operations Process 99-9999 Software Development Process 99-9999 Product Design Integration Process 99-9999 Enabling Design Process 99-9999 Technology Design Integration Process 99-9999 Design Validation Process 99-9999 Product Package Design Requirements Document
(PDRD) Process Applicable design rules Applicable library standards
74 Purchasing ltBusiness Unitgt Materials Desktop Procedures
DOCUMENT NUMBER 99-9999 PAGE 46 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
75 Production Provision 99-9999 Procurement specification for (Commodity) Materials 99-9999 ltBusiness Unitgt ESD Requirements 99-9999 AssemblyTest CCB Policies and Procedures 99-9999 Traceability and Bottomside Marking Requirements 99-9999 Standard Lot Numbering Specification 99-9999 Virtual Factory Quality Records Retention
PoliciesProcedures 99-9999 Chandler AZ Site Environmental Controls
Specification 99-9999 Unit Integrity Reject Management Specification 99-9999 C4OLGA Traceability Requirements 99-9999 WorkStream Policies and Procedures for C4 OLGA and
FC-PGA 99-9999 C4FC-PGA Class 10000 Cleanroom Protocol Guideline 99-9999 C4FC-PGA Class 100000 Cleanroom Protocol
Guideline 99-9999 OLGA1 OLGA2 INT2 FC-PGA VF and MCM On-
HoldOff-Hold System Procedure 99-9999 Pack Procedure Applicable process operating and other specifications AzLO Desktop Operating Procedures Handling and storage procedures documented in individual specifications Online Summary of Electrical Test (OSET) Product build kits
76 Control of Monitoring and Measuring Devices
99-9999 Arizona Standards Lab Calibration Procedures 99-9999 Measuring Equipment and Calibration Policy 99-9999 Virtual Factory AssemblyTest Manufacturing
Preventive Maintenance and Calibration Spec Individual manufacturing equipment specifications
8 Measurement Analysis and Improvement 81 Planning Monitoring
Measurement and Improvement Activities
DOCUMENT NUMBER 99-9999 PAGE 47 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
82 Monitoring and Measurement
99-9999 Procurement specification for (Commodity) Materials 99-9999 ATMO Spec Template for 08 Series Specs 99-9999 AT Internal Audit Policies amp Procedures for Virtual
Factories 99-9999 AT Self Audit Policies amp Procedures for Virtual
Factories 99-9999 ltBusiness UnitgtATM Quality Audit Corrective Action
Tracking Procedure using Speed 99-9999 FC-PGAINT2 and OLGA VF Inspection Trouble Report
(ITR) Procedures 99-9999 C4 amp FC-PGA VF Material and Disposition Review
Board Procedure 99-9999 Final Visual Inspection Procedure 99-9999 FC-PGAINT2 and OLGA Virtual Factory Final QA
Minimum Lot Acceptance Inspections Requirements and Procedure
99-9999 Quality System Auditing Policy 83 Control of
Nonconforming Product
99-9999 Material and Disposition Review Board procedure 99-9999 Unit IntegrityReject Management Specification 99-9999 OLGA1 and FC-PGA VF Process Trouble Report System 99-9999 Yield Issue Procedures and Guidelines 99-9999 OLGA1 OLGA2 INT2 FC-PGA VF and MCM On-
HoldOff-Hold System Procedure 99-9999 C4 amp FCPGA VF Material and Disposition Review
Board Procedure 84 Analysis of Data 85 Improvement 99-9999 AssemblyTest CCB Policies and Procedures
99-9999 AT Internal Audit Policies amp Procedures for Virtual Factories
99-9999 Excursion (DRBMRBITRPTR) NotificationDocumentation in SPEED ndash Policies and Procedures
99-9999 C4 amp FC-PGA VF Material and Disposition Review Board Procedure
Departmentally controlled procedures for yield management Departmentally controlled procedures for FACRs
DOCUMENT NUMBER 99-9999 PAGE 48 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 104 Abbreviations
ADC Arizona Distribution Center
AR Action Request
ltBusiness Unitgt
ltBusiness Unitgt
ATPO Assembly Test Process Orders
BKM Best known method (work instruction)
BOM Bill of materials
BPS Basic product specifications
CAT Chandler Assembly Test
CCB Change Control Board
CPU Central Processing Unit
CQIR Customer Quality Incident Report
DMIS Document Management Information Services
DRB Disposition Review Board
EACI External Administrative Customers Issue
EHS Environmental Health and Safety
ERSA Employee Relations Self-Assessment
FACR Functional Analysis Correlation Request
FPO Finish Process Order
HVM High-Volume Manufacturing
ITR Inspection Trouble Report (also known as Internal Trouble Report)
ISO International Organization for Standardization
LDC Local desktop control (work instruction)
MampTE Measurement and Test Equipment
MBP Management by Planning
MRB Material Review Board
MTS Module Target Specifications
MUM Monthly Update Meeting
OSET Online Summary of Electrical Test
PCCB Process Change Control Board
DOCUMENT NUMBER 99-9999 PAGE 49 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
PDRD Package Design Requirements Document
POR Plan of Record
PRD Product Requirements Document
PTR Process Trouble Report
PPV PC Platform Validation
QampR Quality and Reliability
RFC Response Flow Checklist
SLI Substrate Lot Identifier
SMS Site Materials and Services
SPC Statistical process control
SPEED System Product Engineering ECO Database
SSP Supplier Support Program
STC Simultaneous Technical Certification
TAP Technology Architecture Plan
TCCB Test Change Control Board
TEI Temporary Engineering Instruction
TMG Technology Manufacturing Group
TPS Technology Performance Specification
TTS Technology Target Specification
VDA Vendor Design Approval
VF Virtual factory
DOCUMENT NUMBER 99-9999 PAGE 44 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 103 ltBusiness Unitgt Quality ManualQuality Management System Documentation
Matrix The table below lists the sections by number and title of the ltBusiness Unitgt Quality Manual along with the applicable quality management system documentation associated with the quality manual (QM) sections
Sec QM Section Title Quality Management System Documentation
1 Purpose
2 Scope
3 Applicable Documents
4 General 41 Definitions 99-9999 ltBusiness Unitgt Quality Manual 42 ltBusiness Unitgt
Profile NA
43 Quality Management System Documentation
99-9999 ltBusiness Unitgt Quality Manual 99-9999 Departmental Document Control Policies and
Procedures 44 Quality Manual 99-9999 ltBusiness Unitgt Quality Manual
99-9999 Distribution of Controlled Documents 99-9999 DMIS ldquoltCompanygt Confidentialrdquo Requirements
45 Control of Documents
99-9999 Document Management Information Services Governing Spec for 99-XXXX SECC Documents
99-9999 Document Management Information Services Policies and Procedures for ltBusiness Unitgt Series Specifications
99-9999 Departmental Document Control Policies and Procedures
99-9999 Distribution of Controlled Documents 99-9999 DMIS ldquoltCompanygt Confidentialrdquo Requirements
46 Control of Quality Records
99-9999 Virtual Factory Quality Records Retention PoliciesProcedures
5 Management Responsibility 51 Management
Commitment 99-9999 Departmental Document Control Policies and
Procedures 52 Customer Focus 53 Quality Policy 99-9999 ltBusiness Unitgt Quality Manual 54 Planning
DOCUMENT NUMBER 99-9999 PAGE 45 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
55 Responsibility Authority and Communication
99-9999 ltBusiness Unitgt Quality Manual
56 Management Review 99-9999 ltBusiness Unitgt Management Review Policy and Procedure
6 Resource Management 61 Assignment of
Personnel
62 Competence Awareness and Training
99-9999 Training Guidelines and Procedures for ltBusiness Unitgt
New Hire Orientation Documentation 63 Infrastructure 64 Work Environment ltBusiness Unitgt Manufacturing Safety Handbook
Office Safety Handbook
7 Product Realization 71 Planning of Product
Realization
72 Customer-Related Processes
99-9999 Change Management Specification Plan It Manual
73 Design and Development
99-9999 AssemblyTest CCB Policies and Procedures 99-9999 Change Management Specification 99-9999 DPD Department Operations Process 99-9999 Software Development Process 99-9999 Product Design Integration Process 99-9999 Enabling Design Process 99-9999 Technology Design Integration Process 99-9999 Design Validation Process 99-9999 Product Package Design Requirements Document
(PDRD) Process Applicable design rules Applicable library standards
74 Purchasing ltBusiness Unitgt Materials Desktop Procedures
DOCUMENT NUMBER 99-9999 PAGE 46 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
75 Production Provision 99-9999 Procurement specification for (Commodity) Materials 99-9999 ltBusiness Unitgt ESD Requirements 99-9999 AssemblyTest CCB Policies and Procedures 99-9999 Traceability and Bottomside Marking Requirements 99-9999 Standard Lot Numbering Specification 99-9999 Virtual Factory Quality Records Retention
PoliciesProcedures 99-9999 Chandler AZ Site Environmental Controls
Specification 99-9999 Unit Integrity Reject Management Specification 99-9999 C4OLGA Traceability Requirements 99-9999 WorkStream Policies and Procedures for C4 OLGA and
FC-PGA 99-9999 C4FC-PGA Class 10000 Cleanroom Protocol Guideline 99-9999 C4FC-PGA Class 100000 Cleanroom Protocol
Guideline 99-9999 OLGA1 OLGA2 INT2 FC-PGA VF and MCM On-
HoldOff-Hold System Procedure 99-9999 Pack Procedure Applicable process operating and other specifications AzLO Desktop Operating Procedures Handling and storage procedures documented in individual specifications Online Summary of Electrical Test (OSET) Product build kits
76 Control of Monitoring and Measuring Devices
99-9999 Arizona Standards Lab Calibration Procedures 99-9999 Measuring Equipment and Calibration Policy 99-9999 Virtual Factory AssemblyTest Manufacturing
Preventive Maintenance and Calibration Spec Individual manufacturing equipment specifications
8 Measurement Analysis and Improvement 81 Planning Monitoring
Measurement and Improvement Activities
DOCUMENT NUMBER 99-9999 PAGE 47 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
82 Monitoring and Measurement
99-9999 Procurement specification for (Commodity) Materials 99-9999 ATMO Spec Template for 08 Series Specs 99-9999 AT Internal Audit Policies amp Procedures for Virtual
Factories 99-9999 AT Self Audit Policies amp Procedures for Virtual
Factories 99-9999 ltBusiness UnitgtATM Quality Audit Corrective Action
Tracking Procedure using Speed 99-9999 FC-PGAINT2 and OLGA VF Inspection Trouble Report
(ITR) Procedures 99-9999 C4 amp FC-PGA VF Material and Disposition Review
Board Procedure 99-9999 Final Visual Inspection Procedure 99-9999 FC-PGAINT2 and OLGA Virtual Factory Final QA
Minimum Lot Acceptance Inspections Requirements and Procedure
99-9999 Quality System Auditing Policy 83 Control of
Nonconforming Product
99-9999 Material and Disposition Review Board procedure 99-9999 Unit IntegrityReject Management Specification 99-9999 OLGA1 and FC-PGA VF Process Trouble Report System 99-9999 Yield Issue Procedures and Guidelines 99-9999 OLGA1 OLGA2 INT2 FC-PGA VF and MCM On-
HoldOff-Hold System Procedure 99-9999 C4 amp FCPGA VF Material and Disposition Review
Board Procedure 84 Analysis of Data 85 Improvement 99-9999 AssemblyTest CCB Policies and Procedures
99-9999 AT Internal Audit Policies amp Procedures for Virtual Factories
99-9999 Excursion (DRBMRBITRPTR) NotificationDocumentation in SPEED ndash Policies and Procedures
99-9999 C4 amp FC-PGA VF Material and Disposition Review Board Procedure
Departmentally controlled procedures for yield management Departmentally controlled procedures for FACRs
DOCUMENT NUMBER 99-9999 PAGE 48 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 104 Abbreviations
ADC Arizona Distribution Center
AR Action Request
ltBusiness Unitgt
ltBusiness Unitgt
ATPO Assembly Test Process Orders
BKM Best known method (work instruction)
BOM Bill of materials
BPS Basic product specifications
CAT Chandler Assembly Test
CCB Change Control Board
CPU Central Processing Unit
CQIR Customer Quality Incident Report
DMIS Document Management Information Services
DRB Disposition Review Board
EACI External Administrative Customers Issue
EHS Environmental Health and Safety
ERSA Employee Relations Self-Assessment
FACR Functional Analysis Correlation Request
FPO Finish Process Order
HVM High-Volume Manufacturing
ITR Inspection Trouble Report (also known as Internal Trouble Report)
ISO International Organization for Standardization
LDC Local desktop control (work instruction)
MampTE Measurement and Test Equipment
MBP Management by Planning
MRB Material Review Board
MTS Module Target Specifications
MUM Monthly Update Meeting
OSET Online Summary of Electrical Test
PCCB Process Change Control Board
DOCUMENT NUMBER 99-9999 PAGE 49 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
PDRD Package Design Requirements Document
POR Plan of Record
PRD Product Requirements Document
PTR Process Trouble Report
PPV PC Platform Validation
QampR Quality and Reliability
RFC Response Flow Checklist
SLI Substrate Lot Identifier
SMS Site Materials and Services
SPC Statistical process control
SPEED System Product Engineering ECO Database
SSP Supplier Support Program
STC Simultaneous Technical Certification
TAP Technology Architecture Plan
TCCB Test Change Control Board
TEI Temporary Engineering Instruction
TMG Technology Manufacturing Group
TPS Technology Performance Specification
TTS Technology Target Specification
VDA Vendor Design Approval
VF Virtual factory
DOCUMENT NUMBER 99-9999 PAGE 45 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
55 Responsibility Authority and Communication
99-9999 ltBusiness Unitgt Quality Manual
56 Management Review 99-9999 ltBusiness Unitgt Management Review Policy and Procedure
6 Resource Management 61 Assignment of
Personnel
62 Competence Awareness and Training
99-9999 Training Guidelines and Procedures for ltBusiness Unitgt
New Hire Orientation Documentation 63 Infrastructure 64 Work Environment ltBusiness Unitgt Manufacturing Safety Handbook
Office Safety Handbook
7 Product Realization 71 Planning of Product
Realization
72 Customer-Related Processes
99-9999 Change Management Specification Plan It Manual
73 Design and Development
99-9999 AssemblyTest CCB Policies and Procedures 99-9999 Change Management Specification 99-9999 DPD Department Operations Process 99-9999 Software Development Process 99-9999 Product Design Integration Process 99-9999 Enabling Design Process 99-9999 Technology Design Integration Process 99-9999 Design Validation Process 99-9999 Product Package Design Requirements Document
(PDRD) Process Applicable design rules Applicable library standards
74 Purchasing ltBusiness Unitgt Materials Desktop Procedures
DOCUMENT NUMBER 99-9999 PAGE 46 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
75 Production Provision 99-9999 Procurement specification for (Commodity) Materials 99-9999 ltBusiness Unitgt ESD Requirements 99-9999 AssemblyTest CCB Policies and Procedures 99-9999 Traceability and Bottomside Marking Requirements 99-9999 Standard Lot Numbering Specification 99-9999 Virtual Factory Quality Records Retention
PoliciesProcedures 99-9999 Chandler AZ Site Environmental Controls
Specification 99-9999 Unit Integrity Reject Management Specification 99-9999 C4OLGA Traceability Requirements 99-9999 WorkStream Policies and Procedures for C4 OLGA and
FC-PGA 99-9999 C4FC-PGA Class 10000 Cleanroom Protocol Guideline 99-9999 C4FC-PGA Class 100000 Cleanroom Protocol
Guideline 99-9999 OLGA1 OLGA2 INT2 FC-PGA VF and MCM On-
HoldOff-Hold System Procedure 99-9999 Pack Procedure Applicable process operating and other specifications AzLO Desktop Operating Procedures Handling and storage procedures documented in individual specifications Online Summary of Electrical Test (OSET) Product build kits
76 Control of Monitoring and Measuring Devices
99-9999 Arizona Standards Lab Calibration Procedures 99-9999 Measuring Equipment and Calibration Policy 99-9999 Virtual Factory AssemblyTest Manufacturing
Preventive Maintenance and Calibration Spec Individual manufacturing equipment specifications
8 Measurement Analysis and Improvement 81 Planning Monitoring
Measurement and Improvement Activities
DOCUMENT NUMBER 99-9999 PAGE 47 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
82 Monitoring and Measurement
99-9999 Procurement specification for (Commodity) Materials 99-9999 ATMO Spec Template for 08 Series Specs 99-9999 AT Internal Audit Policies amp Procedures for Virtual
Factories 99-9999 AT Self Audit Policies amp Procedures for Virtual
Factories 99-9999 ltBusiness UnitgtATM Quality Audit Corrective Action
Tracking Procedure using Speed 99-9999 FC-PGAINT2 and OLGA VF Inspection Trouble Report
(ITR) Procedures 99-9999 C4 amp FC-PGA VF Material and Disposition Review
Board Procedure 99-9999 Final Visual Inspection Procedure 99-9999 FC-PGAINT2 and OLGA Virtual Factory Final QA
Minimum Lot Acceptance Inspections Requirements and Procedure
99-9999 Quality System Auditing Policy 83 Control of
Nonconforming Product
99-9999 Material and Disposition Review Board procedure 99-9999 Unit IntegrityReject Management Specification 99-9999 OLGA1 and FC-PGA VF Process Trouble Report System 99-9999 Yield Issue Procedures and Guidelines 99-9999 OLGA1 OLGA2 INT2 FC-PGA VF and MCM On-
HoldOff-Hold System Procedure 99-9999 C4 amp FCPGA VF Material and Disposition Review
Board Procedure 84 Analysis of Data 85 Improvement 99-9999 AssemblyTest CCB Policies and Procedures
99-9999 AT Internal Audit Policies amp Procedures for Virtual Factories
99-9999 Excursion (DRBMRBITRPTR) NotificationDocumentation in SPEED ndash Policies and Procedures
99-9999 C4 amp FC-PGA VF Material and Disposition Review Board Procedure
Departmentally controlled procedures for yield management Departmentally controlled procedures for FACRs
DOCUMENT NUMBER 99-9999 PAGE 48 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 104 Abbreviations
ADC Arizona Distribution Center
AR Action Request
ltBusiness Unitgt
ltBusiness Unitgt
ATPO Assembly Test Process Orders
BKM Best known method (work instruction)
BOM Bill of materials
BPS Basic product specifications
CAT Chandler Assembly Test
CCB Change Control Board
CPU Central Processing Unit
CQIR Customer Quality Incident Report
DMIS Document Management Information Services
DRB Disposition Review Board
EACI External Administrative Customers Issue
EHS Environmental Health and Safety
ERSA Employee Relations Self-Assessment
FACR Functional Analysis Correlation Request
FPO Finish Process Order
HVM High-Volume Manufacturing
ITR Inspection Trouble Report (also known as Internal Trouble Report)
ISO International Organization for Standardization
LDC Local desktop control (work instruction)
MampTE Measurement and Test Equipment
MBP Management by Planning
MRB Material Review Board
MTS Module Target Specifications
MUM Monthly Update Meeting
OSET Online Summary of Electrical Test
PCCB Process Change Control Board
DOCUMENT NUMBER 99-9999 PAGE 49 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
PDRD Package Design Requirements Document
POR Plan of Record
PRD Product Requirements Document
PTR Process Trouble Report
PPV PC Platform Validation
QampR Quality and Reliability
RFC Response Flow Checklist
SLI Substrate Lot Identifier
SMS Site Materials and Services
SPC Statistical process control
SPEED System Product Engineering ECO Database
SSP Supplier Support Program
STC Simultaneous Technical Certification
TAP Technology Architecture Plan
TCCB Test Change Control Board
TEI Temporary Engineering Instruction
TMG Technology Manufacturing Group
TPS Technology Performance Specification
TTS Technology Target Specification
VDA Vendor Design Approval
VF Virtual factory
DOCUMENT NUMBER 99-9999 PAGE 46 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
75 Production Provision 99-9999 Procurement specification for (Commodity) Materials 99-9999 ltBusiness Unitgt ESD Requirements 99-9999 AssemblyTest CCB Policies and Procedures 99-9999 Traceability and Bottomside Marking Requirements 99-9999 Standard Lot Numbering Specification 99-9999 Virtual Factory Quality Records Retention
PoliciesProcedures 99-9999 Chandler AZ Site Environmental Controls
Specification 99-9999 Unit Integrity Reject Management Specification 99-9999 C4OLGA Traceability Requirements 99-9999 WorkStream Policies and Procedures for C4 OLGA and
FC-PGA 99-9999 C4FC-PGA Class 10000 Cleanroom Protocol Guideline 99-9999 C4FC-PGA Class 100000 Cleanroom Protocol
Guideline 99-9999 OLGA1 OLGA2 INT2 FC-PGA VF and MCM On-
HoldOff-Hold System Procedure 99-9999 Pack Procedure Applicable process operating and other specifications AzLO Desktop Operating Procedures Handling and storage procedures documented in individual specifications Online Summary of Electrical Test (OSET) Product build kits
76 Control of Monitoring and Measuring Devices
99-9999 Arizona Standards Lab Calibration Procedures 99-9999 Measuring Equipment and Calibration Policy 99-9999 Virtual Factory AssemblyTest Manufacturing
Preventive Maintenance and Calibration Spec Individual manufacturing equipment specifications
8 Measurement Analysis and Improvement 81 Planning Monitoring
Measurement and Improvement Activities
DOCUMENT NUMBER 99-9999 PAGE 47 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
82 Monitoring and Measurement
99-9999 Procurement specification for (Commodity) Materials 99-9999 ATMO Spec Template for 08 Series Specs 99-9999 AT Internal Audit Policies amp Procedures for Virtual
Factories 99-9999 AT Self Audit Policies amp Procedures for Virtual
Factories 99-9999 ltBusiness UnitgtATM Quality Audit Corrective Action
Tracking Procedure using Speed 99-9999 FC-PGAINT2 and OLGA VF Inspection Trouble Report
(ITR) Procedures 99-9999 C4 amp FC-PGA VF Material and Disposition Review
Board Procedure 99-9999 Final Visual Inspection Procedure 99-9999 FC-PGAINT2 and OLGA Virtual Factory Final QA
Minimum Lot Acceptance Inspections Requirements and Procedure
99-9999 Quality System Auditing Policy 83 Control of
Nonconforming Product
99-9999 Material and Disposition Review Board procedure 99-9999 Unit IntegrityReject Management Specification 99-9999 OLGA1 and FC-PGA VF Process Trouble Report System 99-9999 Yield Issue Procedures and Guidelines 99-9999 OLGA1 OLGA2 INT2 FC-PGA VF and MCM On-
HoldOff-Hold System Procedure 99-9999 C4 amp FCPGA VF Material and Disposition Review
Board Procedure 84 Analysis of Data 85 Improvement 99-9999 AssemblyTest CCB Policies and Procedures
99-9999 AT Internal Audit Policies amp Procedures for Virtual Factories
99-9999 Excursion (DRBMRBITRPTR) NotificationDocumentation in SPEED ndash Policies and Procedures
99-9999 C4 amp FC-PGA VF Material and Disposition Review Board Procedure
Departmentally controlled procedures for yield management Departmentally controlled procedures for FACRs
DOCUMENT NUMBER 99-9999 PAGE 48 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 104 Abbreviations
ADC Arizona Distribution Center
AR Action Request
ltBusiness Unitgt
ltBusiness Unitgt
ATPO Assembly Test Process Orders
BKM Best known method (work instruction)
BOM Bill of materials
BPS Basic product specifications
CAT Chandler Assembly Test
CCB Change Control Board
CPU Central Processing Unit
CQIR Customer Quality Incident Report
DMIS Document Management Information Services
DRB Disposition Review Board
EACI External Administrative Customers Issue
EHS Environmental Health and Safety
ERSA Employee Relations Self-Assessment
FACR Functional Analysis Correlation Request
FPO Finish Process Order
HVM High-Volume Manufacturing
ITR Inspection Trouble Report (also known as Internal Trouble Report)
ISO International Organization for Standardization
LDC Local desktop control (work instruction)
MampTE Measurement and Test Equipment
MBP Management by Planning
MRB Material Review Board
MTS Module Target Specifications
MUM Monthly Update Meeting
OSET Online Summary of Electrical Test
PCCB Process Change Control Board
DOCUMENT NUMBER 99-9999 PAGE 49 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
PDRD Package Design Requirements Document
POR Plan of Record
PRD Product Requirements Document
PTR Process Trouble Report
PPV PC Platform Validation
QampR Quality and Reliability
RFC Response Flow Checklist
SLI Substrate Lot Identifier
SMS Site Materials and Services
SPC Statistical process control
SPEED System Product Engineering ECO Database
SSP Supplier Support Program
STC Simultaneous Technical Certification
TAP Technology Architecture Plan
TCCB Test Change Control Board
TEI Temporary Engineering Instruction
TMG Technology Manufacturing Group
TPS Technology Performance Specification
TTS Technology Target Specification
VDA Vendor Design Approval
VF Virtual factory
DOCUMENT NUMBER 99-9999 PAGE 47 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
Sec QM Section Title Quality Management System Documentation
82 Monitoring and Measurement
99-9999 Procurement specification for (Commodity) Materials 99-9999 ATMO Spec Template for 08 Series Specs 99-9999 AT Internal Audit Policies amp Procedures for Virtual
Factories 99-9999 AT Self Audit Policies amp Procedures for Virtual
Factories 99-9999 ltBusiness UnitgtATM Quality Audit Corrective Action
Tracking Procedure using Speed 99-9999 FC-PGAINT2 and OLGA VF Inspection Trouble Report
(ITR) Procedures 99-9999 C4 amp FC-PGA VF Material and Disposition Review
Board Procedure 99-9999 Final Visual Inspection Procedure 99-9999 FC-PGAINT2 and OLGA Virtual Factory Final QA
Minimum Lot Acceptance Inspections Requirements and Procedure
99-9999 Quality System Auditing Policy 83 Control of
Nonconforming Product
99-9999 Material and Disposition Review Board procedure 99-9999 Unit IntegrityReject Management Specification 99-9999 OLGA1 and FC-PGA VF Process Trouble Report System 99-9999 Yield Issue Procedures and Guidelines 99-9999 OLGA1 OLGA2 INT2 FC-PGA VF and MCM On-
HoldOff-Hold System Procedure 99-9999 C4 amp FCPGA VF Material and Disposition Review
Board Procedure 84 Analysis of Data 85 Improvement 99-9999 AssemblyTest CCB Policies and Procedures
99-9999 AT Internal Audit Policies amp Procedures for Virtual Factories
99-9999 Excursion (DRBMRBITRPTR) NotificationDocumentation in SPEED ndash Policies and Procedures
99-9999 C4 amp FC-PGA VF Material and Disposition Review Board Procedure
Departmentally controlled procedures for yield management Departmentally controlled procedures for FACRs
DOCUMENT NUMBER 99-9999 PAGE 48 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 104 Abbreviations
ADC Arizona Distribution Center
AR Action Request
ltBusiness Unitgt
ltBusiness Unitgt
ATPO Assembly Test Process Orders
BKM Best known method (work instruction)
BOM Bill of materials
BPS Basic product specifications
CAT Chandler Assembly Test
CCB Change Control Board
CPU Central Processing Unit
CQIR Customer Quality Incident Report
DMIS Document Management Information Services
DRB Disposition Review Board
EACI External Administrative Customers Issue
EHS Environmental Health and Safety
ERSA Employee Relations Self-Assessment
FACR Functional Analysis Correlation Request
FPO Finish Process Order
HVM High-Volume Manufacturing
ITR Inspection Trouble Report (also known as Internal Trouble Report)
ISO International Organization for Standardization
LDC Local desktop control (work instruction)
MampTE Measurement and Test Equipment
MBP Management by Planning
MRB Material Review Board
MTS Module Target Specifications
MUM Monthly Update Meeting
OSET Online Summary of Electrical Test
PCCB Process Change Control Board
DOCUMENT NUMBER 99-9999 PAGE 49 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
PDRD Package Design Requirements Document
POR Plan of Record
PRD Product Requirements Document
PTR Process Trouble Report
PPV PC Platform Validation
QampR Quality and Reliability
RFC Response Flow Checklist
SLI Substrate Lot Identifier
SMS Site Materials and Services
SPC Statistical process control
SPEED System Product Engineering ECO Database
SSP Supplier Support Program
STC Simultaneous Technical Certification
TAP Technology Architecture Plan
TCCB Test Change Control Board
TEI Temporary Engineering Instruction
TMG Technology Manufacturing Group
TPS Technology Performance Specification
TTS Technology Target Specification
VDA Vendor Design Approval
VF Virtual factory
DOCUMENT NUMBER 99-9999 PAGE 48 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
10 Appendices 104 Abbreviations
ADC Arizona Distribution Center
AR Action Request
ltBusiness Unitgt
ltBusiness Unitgt
ATPO Assembly Test Process Orders
BKM Best known method (work instruction)
BOM Bill of materials
BPS Basic product specifications
CAT Chandler Assembly Test
CCB Change Control Board
CPU Central Processing Unit
CQIR Customer Quality Incident Report
DMIS Document Management Information Services
DRB Disposition Review Board
EACI External Administrative Customers Issue
EHS Environmental Health and Safety
ERSA Employee Relations Self-Assessment
FACR Functional Analysis Correlation Request
FPO Finish Process Order
HVM High-Volume Manufacturing
ITR Inspection Trouble Report (also known as Internal Trouble Report)
ISO International Organization for Standardization
LDC Local desktop control (work instruction)
MampTE Measurement and Test Equipment
MBP Management by Planning
MRB Material Review Board
MTS Module Target Specifications
MUM Monthly Update Meeting
OSET Online Summary of Electrical Test
PCCB Process Change Control Board
DOCUMENT NUMBER 99-9999 PAGE 49 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
PDRD Package Design Requirements Document
POR Plan of Record
PRD Product Requirements Document
PTR Process Trouble Report
PPV PC Platform Validation
QampR Quality and Reliability
RFC Response Flow Checklist
SLI Substrate Lot Identifier
SMS Site Materials and Services
SPC Statistical process control
SPEED System Product Engineering ECO Database
SSP Supplier Support Program
STC Simultaneous Technical Certification
TAP Technology Architecture Plan
TCCB Test Change Control Board
TEI Temporary Engineering Instruction
TMG Technology Manufacturing Group
TPS Technology Performance Specification
TTS Technology Target Specification
VDA Vendor Design Approval
VF Virtual factory
DOCUMENT NUMBER 99-9999 PAGE 49 OF 47 ltCOMPANYgt CORPORATION STREET ADDRESS CHANDLER ARIZONA ZIP
IF PRINTED ndash REFERENCE COPY
PDRD Package Design Requirements Document
POR Plan of Record
PRD Product Requirements Document
PTR Process Trouble Report
PPV PC Platform Validation
QampR Quality and Reliability
RFC Response Flow Checklist
SLI Substrate Lot Identifier
SMS Site Materials and Services
SPC Statistical process control
SPEED System Product Engineering ECO Database
SSP Supplier Support Program
STC Simultaneous Technical Certification
TAP Technology Architecture Plan
TCCB Test Change Control Board
TEI Temporary Engineering Instruction
TMG Technology Manufacturing Group
TPS Technology Performance Specification
TTS Technology Target Specification
VDA Vendor Design Approval
VF Virtual factory