Post on 24-Jan-2015
description
transcript
Introducing SAP Education Services
Speed Up with Firsthand
Knowledge
copy SAP 2007 Page 2
Speed Up with Firsthand Knowledge
SAP Education Products
Summery
Speed Up with Firsthand Knowledge
SAP Education Mission
SAP Education Services
copy SAP 2007 Page 3
Our Mission
SAP Education is tasked with ensuring the most
effective knowledge transfer from SAP at a price
acceptable to the market independent of audience
and delivery channel
The SAP Education Model
copy SAP 2007 Page 4
Speed Up with Firsthand Knowledge
SAP Education Products
Summery
Speed Up with Firsthand Knowledge
SAP Education Value
SAP Education Services
copy SAP 2007 Page 5
Consultants of Partners
Customer Competence Centers or
Individual Consultants
Consultant Academy
Project Team Members amp
Managers
Decision-Makers Key-Users
Project Team Training
Users
User Training
Delivery Models Public Classroom Training or In-house Training at Customerrsquos or at SAP ATP
Project-specific Training Services (Education Consulting)
Methods Classroom Training Remote Classroom Training or E-learning
SAP Netweavertrade mySAPtrade ERP CRM Industry Solutions Business OneAll in Onehellip
SAP Education Training Offering is geared to
target groups hellip
copy SAP 2007 Page 6
Training Roadmap for Application
eLearning
Instructor leaded
Level 1 Level 2 Level 3
Solution overview Business processes Functions in details amp system configurations
Human Capital Management -
Talent Management training
roadmap
Delta amp Continuous Learning
copy SAP 2007 Page 7
SAP Consultant Certification Tiered
Certification Program Framework
Master 7-10 years of experience
Expert knowledge of business processes and SAP solutions
In- and externally recognized expert for entire SAP solution(s)
Deep practical SAP experience integration optimization and architectural
knowledge
Ability to provide strategic vision and realization
Leading teams and projects
Associate 1-3 years of experience
Foundation level knowledge of SAP solution(s) via training Skills to contribute
to successful SAP implementation project or system optimization
Hands-on skills to successfully implement or optimize SAP solutions
Foundation knowledge of business processes andor technology
Works in a mentored position in an SAP environment within experienced
team
Professional 3-7 years of experience
Advanced knowledge in a specific SAP solution and business processes
Professional SAP experience advanced solution and process knowledge
industry expertise
Works independently within teams to realize solution andor technology
implementation capability of mentoring others
ApplicationDevelopmentTechnology
Planned (not yet available)
SAP Certified hellip
- Technology Master
- Development Master
- Application Master
New SAP Certified hellip
- Technology Professional
- Development Professional
- Application Professional
Available SAP Certified hellip
- Technology Associate
(Technology Consultant)
- Development Associate
(Development Consultant)
- Application Associate
(Solution Consultant)
copy SAP 2007 Page 8
SAP Education Services
eLearning
copy SAP 2008 Page 9
SAP E-Learning Curriculums
Over 150 elearning titleshellip
Foundation courses (e-learning)
These SAP solution courses familiarize learners with the overall software and prepare the learner to proceed with their learning on subsequent courses ie SAP Navigation Solutions Powered by SAP
Business Process courses (e-learning)
These SAP solution courses give an overview of common business processes to help learnerrsquos understand how their day-to-day tasks fit into the broader context of the SAP solution ie Order to Cash Procure to Pay Plan to Inventory
Business Transaction Role Based courses (e-learning)
SAP solution courses primarily for end-users these courses deliver precisely the skills and knowledge users need based on their specific job roles ie Financials Controlling Order to Cash Procure to Pay
SAP Solution focused courses (e-learning)
These courses focus on an individual SAP Solution ie NetWeaver CRM ERP Solution Manager
SAP Business Objects courses (e-learning)
These course support the current and previous versions of Business Objects Solutions (Xcelsius Crystal Reports Web Intelligence Voyager Business Objects Enterprise)
Online Knowledge Products (OKPs)
Early product training for experienced SAP personnel which covers
New Products ndash Earliest training available on new solutions
New Software Releases ndash Provides net change (delta) training between releases
copy SAP 2008 Page 10
E-Learning For Every Audience
Audience Type Executives amp
Managers
Project Team
Members
PowerSuper Users End Users
Foundation Courses Yes Yes Yes Yes
Business Process
Courses
Yes Yes Yes Yes
Business Transaction
Courses
No Yes Yes Yes
Solution Focused
Courses
No Yes Selected titles such
mySAP ERP series or
Solution Manager
Selected titles such
mySAP ERP series or
Solution Manager
SAP Business Objects
Courses
Yes Yes Yes - KA Yes ndash KA
Online Knowledge
Products (OKPs)
No Yes No No
copy SAP 2007 Page 11
SAP Education Services
eAcademy
copy SAP 2007 Page 12
Overview of the e-Academy
Learner centric approach to learning
Focus on business content relevant to the learnerrsquos job role
e-Academy is a supported learning that ensures availability of constant and
consistent help to participants for all units covered in the module
Mentor tips and SME interaction strengthens the learning
Help desk ndash Voice Chat Web based chat Net meetings
copy SAP 2008 Page 13
eAcademy Courses
Currently there are 11 eAcademies available
Code Title Access Period
TAW1e SAP eAcademy NetWeaver - ABAP Basics 5 months
TBSW4e SAP eAcademy NetWeaver ndash Business Warehouse 5 months
TERPe SAP eAcademy ERP - Integration of Business Processes 3 months
TFIN2e SAP eAcademy Financials - Management Accounting 5 months
TFIN5e SAP eAcademy Financials - Financial Accounting 5 months
THR1e SAP eAcademy Human Resources (HCM) - Management amp Administration 5 months
TIRT1e SAP eAcademy for Retail 5 months
TPLM3e SAP eAcademy PLM ndash Plant Maintenance amp Repair 5 months
TSCM4e SAP eAcademy SCM - Planning amp Manufacturing 5 months
TSCM5e SAP eAcademy SCM - Procurement 5 months
TSCM6e SAP eAcademy SCM - Order Fulfillment 5 months
httpwwwsapcomserviceseducationcerttrainingeacademiesindexepx
copy SAP 2007 Page 14
SAP Education Services
Additional Education Services
Additional Education Services
copy SAP 2007 Page 15
Training StrategyLearning Needs
Analysis
Education Readiness
ReviewUsage Health Check
Provides a roadmap for
the development and
deployment of an
effective education
solution
Ensures that the
correct role-based
training is delivered
to end users
Reduces overall effort
cost of education
solution - issues are
identified early
Identifies
roadblocks to
system usage that
prevent correct use
of the system
10 - 15 days effort 5 ndash 8 days effort 5 ndash 8 days effort 5 ndash 8 days effort
copy SAP 2007 Page 16
Speed Up with Firsthand Knowledge
SAP Education Products
Summery
Speed Up with Firsthand Knowledge
SAP Education Value
SAP Education Services
copy SAP 2007 Page 17
SAP Education Products
SAP Productivity Pak by RWD
copy SAP 2009 Page 18
Productivity Pak by RWD
Highlights
bull Accurate and easy-to-use simulation
functionality
bull Context-sensitive help functionality
bull Server-based and highly scalable
solution
bull Integration with existing SAP
solutions
Benefi ts
bull Reduced demand on training
personnel
bull Increased user productivity through
context-sensitive help for fast
resolution
of common problems
bull Increased authoring productivity
through
quick and accurate simulation
functionality
bull Easier administration with server-
based
configuration that supports Web-
enabled
user access
bull Reporting and statistics that identify
training gaps
copy SAP 2007 Page 19copy SAP 2007 Page 19
SAP Productivity Pak by RWD
A complete solution to rapidly
Create Organize Distribute Access amp Maintain
organizational knowledge to promote a community of collaboration
Record the menu paths
steps field entries and
screenshots automatically
Edit both a document and
simulation in the Single Source XML
file
Publish the job aides for end
user performance support
Deliver context-sensitive help
to end users at their
desktops
copy SAP 2007 Page 20
Traditional Approach to Documentation
System Configuration
Business Process Procedures (BPPs)
End-User Procedures
Manual independent
processes
Other documents
copy SAP 2007 Page 21
Existing Materials using Traditional Methods
Configuration
User Manuals
Flows
Business Process
Business Procedures
Policies
Simulations
Tips and Tricks
Testing Documents
FAQs
eLearning Content
Tips and Tricks
Training Document
Lessons Learned
Forms
copy SAP 2007 Page 22
Solutions for the Entire Project Cycle
Plan Design Deliver SupportDevelop Train Improve
BPPs TestingProcedures
amp
Exercises
Configuration Online
Help
uPerform
Document
Project Process Teams Training Team
copy SAP 2009 Page 23
Acrobat Connect by Adobe
Benefits of Acrobat
Connect by Adobe
Scheduled courses
enroll learners
automated notices and
reminders
Accesible from 98 of
Internet connected
computers
Enable rapid
communication and rapid
learning
copy SAP 2007 Page 24
SAP Education Products
SAP Learning Solution
copy SAP 2009 Page 25
Enterprise Learning
Comprehensive skill set
informaton for your
organization
Direct linkage to SAP HCM
funcationality
Overview of current
wokrforce skills level
elearning
functionalitydistributed
learning
copy SAP 2007 Page 26
What is the SAP Learning Solution
is a full function LMS amp LCMS that is pre-integrated into
every other aspect of SAP
is SCORM certified not just compliant
takes a proactive ldquopushrdquo approach to delivering the right
training to the right people
allows the integration of all learning methods (ldquoblended learningrdquo)
offers dynamic testing capabilities
provides robust analytics so you can see the impact of training on real business issues (eg sales results versus training attendance)
can directly perform in your performance review process and recruiting processes for true Enterprise Talent Management
The SAP Learning Solution
copy SAP 2007 Page 27
SAP Learning Solution A Complete Solution
Creating and structuring
learning content
Creating tests and certifications
Authoring
Environment
Content
Management
System
Learning Objects
Structure
Version
Status
Company
information and
other content
Ex
te
rn
al C
on
te
nt
Training administration
Course catalog
Integrated objective-oriented
testing
Bu
ilt o
nN
etW
eave
r
Learner Account
Roles
Communication data
Qualifications
Account assignment data
Training history
Collaboration
Integrated collaboration
Learning Offering
Classroom training
Virtual classrooms
WBTs
CBTs
Curricula
Learning Portal Learning
Management System
Learner Account
Learning strategy
Resultslearning progress
Content Player
Recognizes the learning
strategy
Guides the learner through the
course
Determines learning progress
External authoring tools WebDAV interface
copy SAP 2009 Page 28
Knowledge Accelerator
Insights into BI data
ldquoOut of the box solutionrdquo
Areas of customization
Real time insights into
Business Intelligence
Clarity around mission critical
intelligence
copy SAP 2007 Page 29
SAP Education Products
SAP User Experience Management by Knoa
(SAP UEM)
copy SAP 2007 Page 30
What Information Does SAP UEM by Knoa Provide
Application
Response
Quality
Of
Experience
Adoption
amp
Usage
User-Experienced
Response Time
Transaction Response
Navigation Response
Infrastructure Errors OS Servers Networks
Application Errors ABAP Errors Method Not
Allowed
SAP UEM monitors and measures the precise
experience received and the performance being
achieved by the users
SAP UEM can be used during testing in addition to
being used with productive users
User Behavior Utilization
Adoption
Errors
Compliance
Effectiveness
Proficiency
Work Flow
copy SAP 2007 Page 31
Speed Up with Firsthand Knowledge
SAP Education Products
SAP Education Services Summery
Speed Up with Firsthand Knowledge
SAP Education Value
SAP Education Services
copy SAP 2007 Page 32
Overview of our Products amp Services
Classroom Training
- OverviewEnd User
- Project Team
- Consultant Education
Learning Enhancement Services
- Job Profiling
- Content Development
Enterprise Learning
- Dynamic Collaboration
- Learning portal for all
online training activities
- Content Management
System
- Reporting and Analytics
- Course Catalog
- Resource Management
- Organizational structure
in place
- Personalized Learning
offering
Adobe Meeting
- Improves productivity
through high impact live
web seminars and
engaging on-demand
presentations
- Improves the frequency
and consistency of
communications
Composer
- Create and Maintain
business process and
performance support
documentation
Employee Performance Support Services
- Product Implementation - Standard workshops
- Product training - Specialized Consulting
Productivity Pak
- Create Organize
Distribute Access and
Maintain business process
and performance support
Information
- Enabling a dynamic
learning organizations
- Help user share
knowledge among
themselves and with
content developer
Customised Training
- Curriculum
- Dedicated
Blended Learning
Online Training
- E-learning
- OKPs
- E-Academies
Training Strategy Learning Needs Analysis Education Readiness Review Usage Health Check
Provides a roadmap for the
development and deployment of
an effective education solution
Ensures that the correct role-
based training is delivered to
end users
Reduces overall effort cost of
education solution - issues are
identified early
Identifies roadblocks to
system usage that prevent
correct use of the system
10 - 15 days effort 5 ndash 8 days effort 5 ndash 8 days effort 5 ndash 8 days effort
Education Methodology
Adobe Learning
- Lightweight Learning
Management System
- Works as a stand
alone system
- Can work with earlier
SAP versions
-Use of Master Records
from SAP
copy SAP 2007 Page 33
Thanks for your attention
Speed Up with firsthand
knowledge
Speed Up with firsthand
knowledge
AbdulRahman Ali Al-Garni
SAP Education
SAP ndash Saudi Arabia
Kingdom Tower 28th Floor King Fahad Road
T + 966 1 211-8193
M +966 50 453 5774
F + 966 1 211-8180
E abdulrahmangarnisapcomwwwsapcommena
copy SAP 2007 Page 34
Copyright
No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG The information contained herein may be changed without prior notice
Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors
Microsoft Windows Excel Outlook and PowerPoint are registered trademarks of Microsoft Corporation
IBM DB2 DB2 Universal Database OS2 Parallel Sysplex MVSESA AIX S390 AS400 OS390 OS400 iSeries pSeries xSeries zSeries System i System i5 System p System p5 System x System z System z9 zOS AFP Intelligent Miner WebSphere Netfinity Tivoli Informix i5OS POWER POWER5 POWER5+ OpenPower and PowerPC are trademarks or registered trademarks of IBM Corporation
Adobe the Adobe logo Acrobat PostScript and Reader are either trademarks or registered trademarks of Adobe Systems Incorporated in the United States andor other countries
Oracle is a registered trademark of Oracle Corporation
UNIX XOpen OSF1 and Motif are registered trademarks of the Open Group
Citrix ICA Program Neighborhood MetaFrame WinFrame VideoFrame and MultiWin are trademarks or registered trademarks of Citrix Systems Inc
HTML XML XHTML and W3C are trademarks or registered trademarks of W3Creg World Wide Web Consortium Massachusetts Institute of Technology
Java is a registered trademark of Sun Microsystems Inc
JavaScript is a registered trademark of Sun Microsystems Inc used under license for technology invented and implemented by Netscape
MaxDB is a trademark of MySQL AB Sweden
SAP R3 mySAP mySAPcom xApps xApp SAP NetWeaver and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world All other product and service names mentioned are the trademarks of their respective companies Data contained in this document serves informational purposes only National product specifications may vary
The information in this document is proprietary to SAP No part of this document may be reproduced copied or transmitted in any form or for any purpose without the express prior written permission of SAP AG
This document is a preliminary version and not subject to your license agreement or any other agreement with SAP This document contains only intended strategies developments and functionalities of the SAPreg product and is not intended to be binding upon SAP to any particular course of business product strategy andor development Please note that this document is subject to change and may be changed by SAP at any time without notice
SAP assumes no responsibility for errors or omissions in this document SAP does not warrant the accuracy or completeness of the information text graphics links or other items contained within this material This document is provided without a warranty of any kind either express or implied including but not limited to the implied warranties of merchantability fitness for a particular purpose or non-infringement
SAP shall have no liability for damages of any kind including without limitation direct special indirect or consequential damages that may result from the use of these materials This limitation shall not apply in cases of intent or gross negligence
The statutory liability for personal injury and defective products is not affected SAP has no control over the information that you may access through the use of hot links contained in these materials and does not endorse your use of third-party Web pages nor provide any warranty whatsoever relating to third-party Web pages
copy SAP 2007 Page 2
Speed Up with Firsthand Knowledge
SAP Education Products
Summery
Speed Up with Firsthand Knowledge
SAP Education Mission
SAP Education Services
copy SAP 2007 Page 3
Our Mission
SAP Education is tasked with ensuring the most
effective knowledge transfer from SAP at a price
acceptable to the market independent of audience
and delivery channel
The SAP Education Model
copy SAP 2007 Page 4
Speed Up with Firsthand Knowledge
SAP Education Products
Summery
Speed Up with Firsthand Knowledge
SAP Education Value
SAP Education Services
copy SAP 2007 Page 5
Consultants of Partners
Customer Competence Centers or
Individual Consultants
Consultant Academy
Project Team Members amp
Managers
Decision-Makers Key-Users
Project Team Training
Users
User Training
Delivery Models Public Classroom Training or In-house Training at Customerrsquos or at SAP ATP
Project-specific Training Services (Education Consulting)
Methods Classroom Training Remote Classroom Training or E-learning
SAP Netweavertrade mySAPtrade ERP CRM Industry Solutions Business OneAll in Onehellip
SAP Education Training Offering is geared to
target groups hellip
copy SAP 2007 Page 6
Training Roadmap for Application
eLearning
Instructor leaded
Level 1 Level 2 Level 3
Solution overview Business processes Functions in details amp system configurations
Human Capital Management -
Talent Management training
roadmap
Delta amp Continuous Learning
copy SAP 2007 Page 7
SAP Consultant Certification Tiered
Certification Program Framework
Master 7-10 years of experience
Expert knowledge of business processes and SAP solutions
In- and externally recognized expert for entire SAP solution(s)
Deep practical SAP experience integration optimization and architectural
knowledge
Ability to provide strategic vision and realization
Leading teams and projects
Associate 1-3 years of experience
Foundation level knowledge of SAP solution(s) via training Skills to contribute
to successful SAP implementation project or system optimization
Hands-on skills to successfully implement or optimize SAP solutions
Foundation knowledge of business processes andor technology
Works in a mentored position in an SAP environment within experienced
team
Professional 3-7 years of experience
Advanced knowledge in a specific SAP solution and business processes
Professional SAP experience advanced solution and process knowledge
industry expertise
Works independently within teams to realize solution andor technology
implementation capability of mentoring others
ApplicationDevelopmentTechnology
Planned (not yet available)
SAP Certified hellip
- Technology Master
- Development Master
- Application Master
New SAP Certified hellip
- Technology Professional
- Development Professional
- Application Professional
Available SAP Certified hellip
- Technology Associate
(Technology Consultant)
- Development Associate
(Development Consultant)
- Application Associate
(Solution Consultant)
copy SAP 2007 Page 8
SAP Education Services
eLearning
copy SAP 2008 Page 9
SAP E-Learning Curriculums
Over 150 elearning titleshellip
Foundation courses (e-learning)
These SAP solution courses familiarize learners with the overall software and prepare the learner to proceed with their learning on subsequent courses ie SAP Navigation Solutions Powered by SAP
Business Process courses (e-learning)
These SAP solution courses give an overview of common business processes to help learnerrsquos understand how their day-to-day tasks fit into the broader context of the SAP solution ie Order to Cash Procure to Pay Plan to Inventory
Business Transaction Role Based courses (e-learning)
SAP solution courses primarily for end-users these courses deliver precisely the skills and knowledge users need based on their specific job roles ie Financials Controlling Order to Cash Procure to Pay
SAP Solution focused courses (e-learning)
These courses focus on an individual SAP Solution ie NetWeaver CRM ERP Solution Manager
SAP Business Objects courses (e-learning)
These course support the current and previous versions of Business Objects Solutions (Xcelsius Crystal Reports Web Intelligence Voyager Business Objects Enterprise)
Online Knowledge Products (OKPs)
Early product training for experienced SAP personnel which covers
New Products ndash Earliest training available on new solutions
New Software Releases ndash Provides net change (delta) training between releases
copy SAP 2008 Page 10
E-Learning For Every Audience
Audience Type Executives amp
Managers
Project Team
Members
PowerSuper Users End Users
Foundation Courses Yes Yes Yes Yes
Business Process
Courses
Yes Yes Yes Yes
Business Transaction
Courses
No Yes Yes Yes
Solution Focused
Courses
No Yes Selected titles such
mySAP ERP series or
Solution Manager
Selected titles such
mySAP ERP series or
Solution Manager
SAP Business Objects
Courses
Yes Yes Yes - KA Yes ndash KA
Online Knowledge
Products (OKPs)
No Yes No No
copy SAP 2007 Page 11
SAP Education Services
eAcademy
copy SAP 2007 Page 12
Overview of the e-Academy
Learner centric approach to learning
Focus on business content relevant to the learnerrsquos job role
e-Academy is a supported learning that ensures availability of constant and
consistent help to participants for all units covered in the module
Mentor tips and SME interaction strengthens the learning
Help desk ndash Voice Chat Web based chat Net meetings
copy SAP 2008 Page 13
eAcademy Courses
Currently there are 11 eAcademies available
Code Title Access Period
TAW1e SAP eAcademy NetWeaver - ABAP Basics 5 months
TBSW4e SAP eAcademy NetWeaver ndash Business Warehouse 5 months
TERPe SAP eAcademy ERP - Integration of Business Processes 3 months
TFIN2e SAP eAcademy Financials - Management Accounting 5 months
TFIN5e SAP eAcademy Financials - Financial Accounting 5 months
THR1e SAP eAcademy Human Resources (HCM) - Management amp Administration 5 months
TIRT1e SAP eAcademy for Retail 5 months
TPLM3e SAP eAcademy PLM ndash Plant Maintenance amp Repair 5 months
TSCM4e SAP eAcademy SCM - Planning amp Manufacturing 5 months
TSCM5e SAP eAcademy SCM - Procurement 5 months
TSCM6e SAP eAcademy SCM - Order Fulfillment 5 months
httpwwwsapcomserviceseducationcerttrainingeacademiesindexepx
copy SAP 2007 Page 14
SAP Education Services
Additional Education Services
Additional Education Services
copy SAP 2007 Page 15
Training StrategyLearning Needs
Analysis
Education Readiness
ReviewUsage Health Check
Provides a roadmap for
the development and
deployment of an
effective education
solution
Ensures that the
correct role-based
training is delivered
to end users
Reduces overall effort
cost of education
solution - issues are
identified early
Identifies
roadblocks to
system usage that
prevent correct use
of the system
10 - 15 days effort 5 ndash 8 days effort 5 ndash 8 days effort 5 ndash 8 days effort
copy SAP 2007 Page 16
Speed Up with Firsthand Knowledge
SAP Education Products
Summery
Speed Up with Firsthand Knowledge
SAP Education Value
SAP Education Services
copy SAP 2007 Page 17
SAP Education Products
SAP Productivity Pak by RWD
copy SAP 2009 Page 18
Productivity Pak by RWD
Highlights
bull Accurate and easy-to-use simulation
functionality
bull Context-sensitive help functionality
bull Server-based and highly scalable
solution
bull Integration with existing SAP
solutions
Benefi ts
bull Reduced demand on training
personnel
bull Increased user productivity through
context-sensitive help for fast
resolution
of common problems
bull Increased authoring productivity
through
quick and accurate simulation
functionality
bull Easier administration with server-
based
configuration that supports Web-
enabled
user access
bull Reporting and statistics that identify
training gaps
copy SAP 2007 Page 19copy SAP 2007 Page 19
SAP Productivity Pak by RWD
A complete solution to rapidly
Create Organize Distribute Access amp Maintain
organizational knowledge to promote a community of collaboration
Record the menu paths
steps field entries and
screenshots automatically
Edit both a document and
simulation in the Single Source XML
file
Publish the job aides for end
user performance support
Deliver context-sensitive help
to end users at their
desktops
copy SAP 2007 Page 20
Traditional Approach to Documentation
System Configuration
Business Process Procedures (BPPs)
End-User Procedures
Manual independent
processes
Other documents
copy SAP 2007 Page 21
Existing Materials using Traditional Methods
Configuration
User Manuals
Flows
Business Process
Business Procedures
Policies
Simulations
Tips and Tricks
Testing Documents
FAQs
eLearning Content
Tips and Tricks
Training Document
Lessons Learned
Forms
copy SAP 2007 Page 22
Solutions for the Entire Project Cycle
Plan Design Deliver SupportDevelop Train Improve
BPPs TestingProcedures
amp
Exercises
Configuration Online
Help
uPerform
Document
Project Process Teams Training Team
copy SAP 2009 Page 23
Acrobat Connect by Adobe
Benefits of Acrobat
Connect by Adobe
Scheduled courses
enroll learners
automated notices and
reminders
Accesible from 98 of
Internet connected
computers
Enable rapid
communication and rapid
learning
copy SAP 2007 Page 24
SAP Education Products
SAP Learning Solution
copy SAP 2009 Page 25
Enterprise Learning
Comprehensive skill set
informaton for your
organization
Direct linkage to SAP HCM
funcationality
Overview of current
wokrforce skills level
elearning
functionalitydistributed
learning
copy SAP 2007 Page 26
What is the SAP Learning Solution
is a full function LMS amp LCMS that is pre-integrated into
every other aspect of SAP
is SCORM certified not just compliant
takes a proactive ldquopushrdquo approach to delivering the right
training to the right people
allows the integration of all learning methods (ldquoblended learningrdquo)
offers dynamic testing capabilities
provides robust analytics so you can see the impact of training on real business issues (eg sales results versus training attendance)
can directly perform in your performance review process and recruiting processes for true Enterprise Talent Management
The SAP Learning Solution
copy SAP 2007 Page 27
SAP Learning Solution A Complete Solution
Creating and structuring
learning content
Creating tests and certifications
Authoring
Environment
Content
Management
System
Learning Objects
Structure
Version
Status
Company
information and
other content
Ex
te
rn
al C
on
te
nt
Training administration
Course catalog
Integrated objective-oriented
testing
Bu
ilt o
nN
etW
eave
r
Learner Account
Roles
Communication data
Qualifications
Account assignment data
Training history
Collaboration
Integrated collaboration
Learning Offering
Classroom training
Virtual classrooms
WBTs
CBTs
Curricula
Learning Portal Learning
Management System
Learner Account
Learning strategy
Resultslearning progress
Content Player
Recognizes the learning
strategy
Guides the learner through the
course
Determines learning progress
External authoring tools WebDAV interface
copy SAP 2009 Page 28
Knowledge Accelerator
Insights into BI data
ldquoOut of the box solutionrdquo
Areas of customization
Real time insights into
Business Intelligence
Clarity around mission critical
intelligence
copy SAP 2007 Page 29
SAP Education Products
SAP User Experience Management by Knoa
(SAP UEM)
copy SAP 2007 Page 30
What Information Does SAP UEM by Knoa Provide
Application
Response
Quality
Of
Experience
Adoption
amp
Usage
User-Experienced
Response Time
Transaction Response
Navigation Response
Infrastructure Errors OS Servers Networks
Application Errors ABAP Errors Method Not
Allowed
SAP UEM monitors and measures the precise
experience received and the performance being
achieved by the users
SAP UEM can be used during testing in addition to
being used with productive users
User Behavior Utilization
Adoption
Errors
Compliance
Effectiveness
Proficiency
Work Flow
copy SAP 2007 Page 31
Speed Up with Firsthand Knowledge
SAP Education Products
SAP Education Services Summery
Speed Up with Firsthand Knowledge
SAP Education Value
SAP Education Services
copy SAP 2007 Page 32
Overview of our Products amp Services
Classroom Training
- OverviewEnd User
- Project Team
- Consultant Education
Learning Enhancement Services
- Job Profiling
- Content Development
Enterprise Learning
- Dynamic Collaboration
- Learning portal for all
online training activities
- Content Management
System
- Reporting and Analytics
- Course Catalog
- Resource Management
- Organizational structure
in place
- Personalized Learning
offering
Adobe Meeting
- Improves productivity
through high impact live
web seminars and
engaging on-demand
presentations
- Improves the frequency
and consistency of
communications
Composer
- Create and Maintain
business process and
performance support
documentation
Employee Performance Support Services
- Product Implementation - Standard workshops
- Product training - Specialized Consulting
Productivity Pak
- Create Organize
Distribute Access and
Maintain business process
and performance support
Information
- Enabling a dynamic
learning organizations
- Help user share
knowledge among
themselves and with
content developer
Customised Training
- Curriculum
- Dedicated
Blended Learning
Online Training
- E-learning
- OKPs
- E-Academies
Training Strategy Learning Needs Analysis Education Readiness Review Usage Health Check
Provides a roadmap for the
development and deployment of
an effective education solution
Ensures that the correct role-
based training is delivered to
end users
Reduces overall effort cost of
education solution - issues are
identified early
Identifies roadblocks to
system usage that prevent
correct use of the system
10 - 15 days effort 5 ndash 8 days effort 5 ndash 8 days effort 5 ndash 8 days effort
Education Methodology
Adobe Learning
- Lightweight Learning
Management System
- Works as a stand
alone system
- Can work with earlier
SAP versions
-Use of Master Records
from SAP
copy SAP 2007 Page 33
Thanks for your attention
Speed Up with firsthand
knowledge
Speed Up with firsthand
knowledge
AbdulRahman Ali Al-Garni
SAP Education
SAP ndash Saudi Arabia
Kingdom Tower 28th Floor King Fahad Road
T + 966 1 211-8193
M +966 50 453 5774
F + 966 1 211-8180
E abdulrahmangarnisapcomwwwsapcommena
copy SAP 2007 Page 34
Copyright
No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG The information contained herein may be changed without prior notice
Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors
Microsoft Windows Excel Outlook and PowerPoint are registered trademarks of Microsoft Corporation
IBM DB2 DB2 Universal Database OS2 Parallel Sysplex MVSESA AIX S390 AS400 OS390 OS400 iSeries pSeries xSeries zSeries System i System i5 System p System p5 System x System z System z9 zOS AFP Intelligent Miner WebSphere Netfinity Tivoli Informix i5OS POWER POWER5 POWER5+ OpenPower and PowerPC are trademarks or registered trademarks of IBM Corporation
Adobe the Adobe logo Acrobat PostScript and Reader are either trademarks or registered trademarks of Adobe Systems Incorporated in the United States andor other countries
Oracle is a registered trademark of Oracle Corporation
UNIX XOpen OSF1 and Motif are registered trademarks of the Open Group
Citrix ICA Program Neighborhood MetaFrame WinFrame VideoFrame and MultiWin are trademarks or registered trademarks of Citrix Systems Inc
HTML XML XHTML and W3C are trademarks or registered trademarks of W3Creg World Wide Web Consortium Massachusetts Institute of Technology
Java is a registered trademark of Sun Microsystems Inc
JavaScript is a registered trademark of Sun Microsystems Inc used under license for technology invented and implemented by Netscape
MaxDB is a trademark of MySQL AB Sweden
SAP R3 mySAP mySAPcom xApps xApp SAP NetWeaver and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world All other product and service names mentioned are the trademarks of their respective companies Data contained in this document serves informational purposes only National product specifications may vary
The information in this document is proprietary to SAP No part of this document may be reproduced copied or transmitted in any form or for any purpose without the express prior written permission of SAP AG
This document is a preliminary version and not subject to your license agreement or any other agreement with SAP This document contains only intended strategies developments and functionalities of the SAPreg product and is not intended to be binding upon SAP to any particular course of business product strategy andor development Please note that this document is subject to change and may be changed by SAP at any time without notice
SAP assumes no responsibility for errors or omissions in this document SAP does not warrant the accuracy or completeness of the information text graphics links or other items contained within this material This document is provided without a warranty of any kind either express or implied including but not limited to the implied warranties of merchantability fitness for a particular purpose or non-infringement
SAP shall have no liability for damages of any kind including without limitation direct special indirect or consequential damages that may result from the use of these materials This limitation shall not apply in cases of intent or gross negligence
The statutory liability for personal injury and defective products is not affected SAP has no control over the information that you may access through the use of hot links contained in these materials and does not endorse your use of third-party Web pages nor provide any warranty whatsoever relating to third-party Web pages
copy SAP 2007 Page 3
Our Mission
SAP Education is tasked with ensuring the most
effective knowledge transfer from SAP at a price
acceptable to the market independent of audience
and delivery channel
The SAP Education Model
copy SAP 2007 Page 4
Speed Up with Firsthand Knowledge
SAP Education Products
Summery
Speed Up with Firsthand Knowledge
SAP Education Value
SAP Education Services
copy SAP 2007 Page 5
Consultants of Partners
Customer Competence Centers or
Individual Consultants
Consultant Academy
Project Team Members amp
Managers
Decision-Makers Key-Users
Project Team Training
Users
User Training
Delivery Models Public Classroom Training or In-house Training at Customerrsquos or at SAP ATP
Project-specific Training Services (Education Consulting)
Methods Classroom Training Remote Classroom Training or E-learning
SAP Netweavertrade mySAPtrade ERP CRM Industry Solutions Business OneAll in Onehellip
SAP Education Training Offering is geared to
target groups hellip
copy SAP 2007 Page 6
Training Roadmap for Application
eLearning
Instructor leaded
Level 1 Level 2 Level 3
Solution overview Business processes Functions in details amp system configurations
Human Capital Management -
Talent Management training
roadmap
Delta amp Continuous Learning
copy SAP 2007 Page 7
SAP Consultant Certification Tiered
Certification Program Framework
Master 7-10 years of experience
Expert knowledge of business processes and SAP solutions
In- and externally recognized expert for entire SAP solution(s)
Deep practical SAP experience integration optimization and architectural
knowledge
Ability to provide strategic vision and realization
Leading teams and projects
Associate 1-3 years of experience
Foundation level knowledge of SAP solution(s) via training Skills to contribute
to successful SAP implementation project or system optimization
Hands-on skills to successfully implement or optimize SAP solutions
Foundation knowledge of business processes andor technology
Works in a mentored position in an SAP environment within experienced
team
Professional 3-7 years of experience
Advanced knowledge in a specific SAP solution and business processes
Professional SAP experience advanced solution and process knowledge
industry expertise
Works independently within teams to realize solution andor technology
implementation capability of mentoring others
ApplicationDevelopmentTechnology
Planned (not yet available)
SAP Certified hellip
- Technology Master
- Development Master
- Application Master
New SAP Certified hellip
- Technology Professional
- Development Professional
- Application Professional
Available SAP Certified hellip
- Technology Associate
(Technology Consultant)
- Development Associate
(Development Consultant)
- Application Associate
(Solution Consultant)
copy SAP 2007 Page 8
SAP Education Services
eLearning
copy SAP 2008 Page 9
SAP E-Learning Curriculums
Over 150 elearning titleshellip
Foundation courses (e-learning)
These SAP solution courses familiarize learners with the overall software and prepare the learner to proceed with their learning on subsequent courses ie SAP Navigation Solutions Powered by SAP
Business Process courses (e-learning)
These SAP solution courses give an overview of common business processes to help learnerrsquos understand how their day-to-day tasks fit into the broader context of the SAP solution ie Order to Cash Procure to Pay Plan to Inventory
Business Transaction Role Based courses (e-learning)
SAP solution courses primarily for end-users these courses deliver precisely the skills and knowledge users need based on their specific job roles ie Financials Controlling Order to Cash Procure to Pay
SAP Solution focused courses (e-learning)
These courses focus on an individual SAP Solution ie NetWeaver CRM ERP Solution Manager
SAP Business Objects courses (e-learning)
These course support the current and previous versions of Business Objects Solutions (Xcelsius Crystal Reports Web Intelligence Voyager Business Objects Enterprise)
Online Knowledge Products (OKPs)
Early product training for experienced SAP personnel which covers
New Products ndash Earliest training available on new solutions
New Software Releases ndash Provides net change (delta) training between releases
copy SAP 2008 Page 10
E-Learning For Every Audience
Audience Type Executives amp
Managers
Project Team
Members
PowerSuper Users End Users
Foundation Courses Yes Yes Yes Yes
Business Process
Courses
Yes Yes Yes Yes
Business Transaction
Courses
No Yes Yes Yes
Solution Focused
Courses
No Yes Selected titles such
mySAP ERP series or
Solution Manager
Selected titles such
mySAP ERP series or
Solution Manager
SAP Business Objects
Courses
Yes Yes Yes - KA Yes ndash KA
Online Knowledge
Products (OKPs)
No Yes No No
copy SAP 2007 Page 11
SAP Education Services
eAcademy
copy SAP 2007 Page 12
Overview of the e-Academy
Learner centric approach to learning
Focus on business content relevant to the learnerrsquos job role
e-Academy is a supported learning that ensures availability of constant and
consistent help to participants for all units covered in the module
Mentor tips and SME interaction strengthens the learning
Help desk ndash Voice Chat Web based chat Net meetings
copy SAP 2008 Page 13
eAcademy Courses
Currently there are 11 eAcademies available
Code Title Access Period
TAW1e SAP eAcademy NetWeaver - ABAP Basics 5 months
TBSW4e SAP eAcademy NetWeaver ndash Business Warehouse 5 months
TERPe SAP eAcademy ERP - Integration of Business Processes 3 months
TFIN2e SAP eAcademy Financials - Management Accounting 5 months
TFIN5e SAP eAcademy Financials - Financial Accounting 5 months
THR1e SAP eAcademy Human Resources (HCM) - Management amp Administration 5 months
TIRT1e SAP eAcademy for Retail 5 months
TPLM3e SAP eAcademy PLM ndash Plant Maintenance amp Repair 5 months
TSCM4e SAP eAcademy SCM - Planning amp Manufacturing 5 months
TSCM5e SAP eAcademy SCM - Procurement 5 months
TSCM6e SAP eAcademy SCM - Order Fulfillment 5 months
httpwwwsapcomserviceseducationcerttrainingeacademiesindexepx
copy SAP 2007 Page 14
SAP Education Services
Additional Education Services
Additional Education Services
copy SAP 2007 Page 15
Training StrategyLearning Needs
Analysis
Education Readiness
ReviewUsage Health Check
Provides a roadmap for
the development and
deployment of an
effective education
solution
Ensures that the
correct role-based
training is delivered
to end users
Reduces overall effort
cost of education
solution - issues are
identified early
Identifies
roadblocks to
system usage that
prevent correct use
of the system
10 - 15 days effort 5 ndash 8 days effort 5 ndash 8 days effort 5 ndash 8 days effort
copy SAP 2007 Page 16
Speed Up with Firsthand Knowledge
SAP Education Products
Summery
Speed Up with Firsthand Knowledge
SAP Education Value
SAP Education Services
copy SAP 2007 Page 17
SAP Education Products
SAP Productivity Pak by RWD
copy SAP 2009 Page 18
Productivity Pak by RWD
Highlights
bull Accurate and easy-to-use simulation
functionality
bull Context-sensitive help functionality
bull Server-based and highly scalable
solution
bull Integration with existing SAP
solutions
Benefi ts
bull Reduced demand on training
personnel
bull Increased user productivity through
context-sensitive help for fast
resolution
of common problems
bull Increased authoring productivity
through
quick and accurate simulation
functionality
bull Easier administration with server-
based
configuration that supports Web-
enabled
user access
bull Reporting and statistics that identify
training gaps
copy SAP 2007 Page 19copy SAP 2007 Page 19
SAP Productivity Pak by RWD
A complete solution to rapidly
Create Organize Distribute Access amp Maintain
organizational knowledge to promote a community of collaboration
Record the menu paths
steps field entries and
screenshots automatically
Edit both a document and
simulation in the Single Source XML
file
Publish the job aides for end
user performance support
Deliver context-sensitive help
to end users at their
desktops
copy SAP 2007 Page 20
Traditional Approach to Documentation
System Configuration
Business Process Procedures (BPPs)
End-User Procedures
Manual independent
processes
Other documents
copy SAP 2007 Page 21
Existing Materials using Traditional Methods
Configuration
User Manuals
Flows
Business Process
Business Procedures
Policies
Simulations
Tips and Tricks
Testing Documents
FAQs
eLearning Content
Tips and Tricks
Training Document
Lessons Learned
Forms
copy SAP 2007 Page 22
Solutions for the Entire Project Cycle
Plan Design Deliver SupportDevelop Train Improve
BPPs TestingProcedures
amp
Exercises
Configuration Online
Help
uPerform
Document
Project Process Teams Training Team
copy SAP 2009 Page 23
Acrobat Connect by Adobe
Benefits of Acrobat
Connect by Adobe
Scheduled courses
enroll learners
automated notices and
reminders
Accesible from 98 of
Internet connected
computers
Enable rapid
communication and rapid
learning
copy SAP 2007 Page 24
SAP Education Products
SAP Learning Solution
copy SAP 2009 Page 25
Enterprise Learning
Comprehensive skill set
informaton for your
organization
Direct linkage to SAP HCM
funcationality
Overview of current
wokrforce skills level
elearning
functionalitydistributed
learning
copy SAP 2007 Page 26
What is the SAP Learning Solution
is a full function LMS amp LCMS that is pre-integrated into
every other aspect of SAP
is SCORM certified not just compliant
takes a proactive ldquopushrdquo approach to delivering the right
training to the right people
allows the integration of all learning methods (ldquoblended learningrdquo)
offers dynamic testing capabilities
provides robust analytics so you can see the impact of training on real business issues (eg sales results versus training attendance)
can directly perform in your performance review process and recruiting processes for true Enterprise Talent Management
The SAP Learning Solution
copy SAP 2007 Page 27
SAP Learning Solution A Complete Solution
Creating and structuring
learning content
Creating tests and certifications
Authoring
Environment
Content
Management
System
Learning Objects
Structure
Version
Status
Company
information and
other content
Ex
te
rn
al C
on
te
nt
Training administration
Course catalog
Integrated objective-oriented
testing
Bu
ilt o
nN
etW
eave
r
Learner Account
Roles
Communication data
Qualifications
Account assignment data
Training history
Collaboration
Integrated collaboration
Learning Offering
Classroom training
Virtual classrooms
WBTs
CBTs
Curricula
Learning Portal Learning
Management System
Learner Account
Learning strategy
Resultslearning progress
Content Player
Recognizes the learning
strategy
Guides the learner through the
course
Determines learning progress
External authoring tools WebDAV interface
copy SAP 2009 Page 28
Knowledge Accelerator
Insights into BI data
ldquoOut of the box solutionrdquo
Areas of customization
Real time insights into
Business Intelligence
Clarity around mission critical
intelligence
copy SAP 2007 Page 29
SAP Education Products
SAP User Experience Management by Knoa
(SAP UEM)
copy SAP 2007 Page 30
What Information Does SAP UEM by Knoa Provide
Application
Response
Quality
Of
Experience
Adoption
amp
Usage
User-Experienced
Response Time
Transaction Response
Navigation Response
Infrastructure Errors OS Servers Networks
Application Errors ABAP Errors Method Not
Allowed
SAP UEM monitors and measures the precise
experience received and the performance being
achieved by the users
SAP UEM can be used during testing in addition to
being used with productive users
User Behavior Utilization
Adoption
Errors
Compliance
Effectiveness
Proficiency
Work Flow
copy SAP 2007 Page 31
Speed Up with Firsthand Knowledge
SAP Education Products
SAP Education Services Summery
Speed Up with Firsthand Knowledge
SAP Education Value
SAP Education Services
copy SAP 2007 Page 32
Overview of our Products amp Services
Classroom Training
- OverviewEnd User
- Project Team
- Consultant Education
Learning Enhancement Services
- Job Profiling
- Content Development
Enterprise Learning
- Dynamic Collaboration
- Learning portal for all
online training activities
- Content Management
System
- Reporting and Analytics
- Course Catalog
- Resource Management
- Organizational structure
in place
- Personalized Learning
offering
Adobe Meeting
- Improves productivity
through high impact live
web seminars and
engaging on-demand
presentations
- Improves the frequency
and consistency of
communications
Composer
- Create and Maintain
business process and
performance support
documentation
Employee Performance Support Services
- Product Implementation - Standard workshops
- Product training - Specialized Consulting
Productivity Pak
- Create Organize
Distribute Access and
Maintain business process
and performance support
Information
- Enabling a dynamic
learning organizations
- Help user share
knowledge among
themselves and with
content developer
Customised Training
- Curriculum
- Dedicated
Blended Learning
Online Training
- E-learning
- OKPs
- E-Academies
Training Strategy Learning Needs Analysis Education Readiness Review Usage Health Check
Provides a roadmap for the
development and deployment of
an effective education solution
Ensures that the correct role-
based training is delivered to
end users
Reduces overall effort cost of
education solution - issues are
identified early
Identifies roadblocks to
system usage that prevent
correct use of the system
10 - 15 days effort 5 ndash 8 days effort 5 ndash 8 days effort 5 ndash 8 days effort
Education Methodology
Adobe Learning
- Lightweight Learning
Management System
- Works as a stand
alone system
- Can work with earlier
SAP versions
-Use of Master Records
from SAP
copy SAP 2007 Page 33
Thanks for your attention
Speed Up with firsthand
knowledge
Speed Up with firsthand
knowledge
AbdulRahman Ali Al-Garni
SAP Education
SAP ndash Saudi Arabia
Kingdom Tower 28th Floor King Fahad Road
T + 966 1 211-8193
M +966 50 453 5774
F + 966 1 211-8180
E abdulrahmangarnisapcomwwwsapcommena
copy SAP 2007 Page 34
Copyright
No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG The information contained herein may be changed without prior notice
Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors
Microsoft Windows Excel Outlook and PowerPoint are registered trademarks of Microsoft Corporation
IBM DB2 DB2 Universal Database OS2 Parallel Sysplex MVSESA AIX S390 AS400 OS390 OS400 iSeries pSeries xSeries zSeries System i System i5 System p System p5 System x System z System z9 zOS AFP Intelligent Miner WebSphere Netfinity Tivoli Informix i5OS POWER POWER5 POWER5+ OpenPower and PowerPC are trademarks or registered trademarks of IBM Corporation
Adobe the Adobe logo Acrobat PostScript and Reader are either trademarks or registered trademarks of Adobe Systems Incorporated in the United States andor other countries
Oracle is a registered trademark of Oracle Corporation
UNIX XOpen OSF1 and Motif are registered trademarks of the Open Group
Citrix ICA Program Neighborhood MetaFrame WinFrame VideoFrame and MultiWin are trademarks or registered trademarks of Citrix Systems Inc
HTML XML XHTML and W3C are trademarks or registered trademarks of W3Creg World Wide Web Consortium Massachusetts Institute of Technology
Java is a registered trademark of Sun Microsystems Inc
JavaScript is a registered trademark of Sun Microsystems Inc used under license for technology invented and implemented by Netscape
MaxDB is a trademark of MySQL AB Sweden
SAP R3 mySAP mySAPcom xApps xApp SAP NetWeaver and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world All other product and service names mentioned are the trademarks of their respective companies Data contained in this document serves informational purposes only National product specifications may vary
The information in this document is proprietary to SAP No part of this document may be reproduced copied or transmitted in any form or for any purpose without the express prior written permission of SAP AG
This document is a preliminary version and not subject to your license agreement or any other agreement with SAP This document contains only intended strategies developments and functionalities of the SAPreg product and is not intended to be binding upon SAP to any particular course of business product strategy andor development Please note that this document is subject to change and may be changed by SAP at any time without notice
SAP assumes no responsibility for errors or omissions in this document SAP does not warrant the accuracy or completeness of the information text graphics links or other items contained within this material This document is provided without a warranty of any kind either express or implied including but not limited to the implied warranties of merchantability fitness for a particular purpose or non-infringement
SAP shall have no liability for damages of any kind including without limitation direct special indirect or consequential damages that may result from the use of these materials This limitation shall not apply in cases of intent or gross negligence
The statutory liability for personal injury and defective products is not affected SAP has no control over the information that you may access through the use of hot links contained in these materials and does not endorse your use of third-party Web pages nor provide any warranty whatsoever relating to third-party Web pages
copy SAP 2007 Page 4
Speed Up with Firsthand Knowledge
SAP Education Products
Summery
Speed Up with Firsthand Knowledge
SAP Education Value
SAP Education Services
copy SAP 2007 Page 5
Consultants of Partners
Customer Competence Centers or
Individual Consultants
Consultant Academy
Project Team Members amp
Managers
Decision-Makers Key-Users
Project Team Training
Users
User Training
Delivery Models Public Classroom Training or In-house Training at Customerrsquos or at SAP ATP
Project-specific Training Services (Education Consulting)
Methods Classroom Training Remote Classroom Training or E-learning
SAP Netweavertrade mySAPtrade ERP CRM Industry Solutions Business OneAll in Onehellip
SAP Education Training Offering is geared to
target groups hellip
copy SAP 2007 Page 6
Training Roadmap for Application
eLearning
Instructor leaded
Level 1 Level 2 Level 3
Solution overview Business processes Functions in details amp system configurations
Human Capital Management -
Talent Management training
roadmap
Delta amp Continuous Learning
copy SAP 2007 Page 7
SAP Consultant Certification Tiered
Certification Program Framework
Master 7-10 years of experience
Expert knowledge of business processes and SAP solutions
In- and externally recognized expert for entire SAP solution(s)
Deep practical SAP experience integration optimization and architectural
knowledge
Ability to provide strategic vision and realization
Leading teams and projects
Associate 1-3 years of experience
Foundation level knowledge of SAP solution(s) via training Skills to contribute
to successful SAP implementation project or system optimization
Hands-on skills to successfully implement or optimize SAP solutions
Foundation knowledge of business processes andor technology
Works in a mentored position in an SAP environment within experienced
team
Professional 3-7 years of experience
Advanced knowledge in a specific SAP solution and business processes
Professional SAP experience advanced solution and process knowledge
industry expertise
Works independently within teams to realize solution andor technology
implementation capability of mentoring others
ApplicationDevelopmentTechnology
Planned (not yet available)
SAP Certified hellip
- Technology Master
- Development Master
- Application Master
New SAP Certified hellip
- Technology Professional
- Development Professional
- Application Professional
Available SAP Certified hellip
- Technology Associate
(Technology Consultant)
- Development Associate
(Development Consultant)
- Application Associate
(Solution Consultant)
copy SAP 2007 Page 8
SAP Education Services
eLearning
copy SAP 2008 Page 9
SAP E-Learning Curriculums
Over 150 elearning titleshellip
Foundation courses (e-learning)
These SAP solution courses familiarize learners with the overall software and prepare the learner to proceed with their learning on subsequent courses ie SAP Navigation Solutions Powered by SAP
Business Process courses (e-learning)
These SAP solution courses give an overview of common business processes to help learnerrsquos understand how their day-to-day tasks fit into the broader context of the SAP solution ie Order to Cash Procure to Pay Plan to Inventory
Business Transaction Role Based courses (e-learning)
SAP solution courses primarily for end-users these courses deliver precisely the skills and knowledge users need based on their specific job roles ie Financials Controlling Order to Cash Procure to Pay
SAP Solution focused courses (e-learning)
These courses focus on an individual SAP Solution ie NetWeaver CRM ERP Solution Manager
SAP Business Objects courses (e-learning)
These course support the current and previous versions of Business Objects Solutions (Xcelsius Crystal Reports Web Intelligence Voyager Business Objects Enterprise)
Online Knowledge Products (OKPs)
Early product training for experienced SAP personnel which covers
New Products ndash Earliest training available on new solutions
New Software Releases ndash Provides net change (delta) training between releases
copy SAP 2008 Page 10
E-Learning For Every Audience
Audience Type Executives amp
Managers
Project Team
Members
PowerSuper Users End Users
Foundation Courses Yes Yes Yes Yes
Business Process
Courses
Yes Yes Yes Yes
Business Transaction
Courses
No Yes Yes Yes
Solution Focused
Courses
No Yes Selected titles such
mySAP ERP series or
Solution Manager
Selected titles such
mySAP ERP series or
Solution Manager
SAP Business Objects
Courses
Yes Yes Yes - KA Yes ndash KA
Online Knowledge
Products (OKPs)
No Yes No No
copy SAP 2007 Page 11
SAP Education Services
eAcademy
copy SAP 2007 Page 12
Overview of the e-Academy
Learner centric approach to learning
Focus on business content relevant to the learnerrsquos job role
e-Academy is a supported learning that ensures availability of constant and
consistent help to participants for all units covered in the module
Mentor tips and SME interaction strengthens the learning
Help desk ndash Voice Chat Web based chat Net meetings
copy SAP 2008 Page 13
eAcademy Courses
Currently there are 11 eAcademies available
Code Title Access Period
TAW1e SAP eAcademy NetWeaver - ABAP Basics 5 months
TBSW4e SAP eAcademy NetWeaver ndash Business Warehouse 5 months
TERPe SAP eAcademy ERP - Integration of Business Processes 3 months
TFIN2e SAP eAcademy Financials - Management Accounting 5 months
TFIN5e SAP eAcademy Financials - Financial Accounting 5 months
THR1e SAP eAcademy Human Resources (HCM) - Management amp Administration 5 months
TIRT1e SAP eAcademy for Retail 5 months
TPLM3e SAP eAcademy PLM ndash Plant Maintenance amp Repair 5 months
TSCM4e SAP eAcademy SCM - Planning amp Manufacturing 5 months
TSCM5e SAP eAcademy SCM - Procurement 5 months
TSCM6e SAP eAcademy SCM - Order Fulfillment 5 months
httpwwwsapcomserviceseducationcerttrainingeacademiesindexepx
copy SAP 2007 Page 14
SAP Education Services
Additional Education Services
Additional Education Services
copy SAP 2007 Page 15
Training StrategyLearning Needs
Analysis
Education Readiness
ReviewUsage Health Check
Provides a roadmap for
the development and
deployment of an
effective education
solution
Ensures that the
correct role-based
training is delivered
to end users
Reduces overall effort
cost of education
solution - issues are
identified early
Identifies
roadblocks to
system usage that
prevent correct use
of the system
10 - 15 days effort 5 ndash 8 days effort 5 ndash 8 days effort 5 ndash 8 days effort
copy SAP 2007 Page 16
Speed Up with Firsthand Knowledge
SAP Education Products
Summery
Speed Up with Firsthand Knowledge
SAP Education Value
SAP Education Services
copy SAP 2007 Page 17
SAP Education Products
SAP Productivity Pak by RWD
copy SAP 2009 Page 18
Productivity Pak by RWD
Highlights
bull Accurate and easy-to-use simulation
functionality
bull Context-sensitive help functionality
bull Server-based and highly scalable
solution
bull Integration with existing SAP
solutions
Benefi ts
bull Reduced demand on training
personnel
bull Increased user productivity through
context-sensitive help for fast
resolution
of common problems
bull Increased authoring productivity
through
quick and accurate simulation
functionality
bull Easier administration with server-
based
configuration that supports Web-
enabled
user access
bull Reporting and statistics that identify
training gaps
copy SAP 2007 Page 19copy SAP 2007 Page 19
SAP Productivity Pak by RWD
A complete solution to rapidly
Create Organize Distribute Access amp Maintain
organizational knowledge to promote a community of collaboration
Record the menu paths
steps field entries and
screenshots automatically
Edit both a document and
simulation in the Single Source XML
file
Publish the job aides for end
user performance support
Deliver context-sensitive help
to end users at their
desktops
copy SAP 2007 Page 20
Traditional Approach to Documentation
System Configuration
Business Process Procedures (BPPs)
End-User Procedures
Manual independent
processes
Other documents
copy SAP 2007 Page 21
Existing Materials using Traditional Methods
Configuration
User Manuals
Flows
Business Process
Business Procedures
Policies
Simulations
Tips and Tricks
Testing Documents
FAQs
eLearning Content
Tips and Tricks
Training Document
Lessons Learned
Forms
copy SAP 2007 Page 22
Solutions for the Entire Project Cycle
Plan Design Deliver SupportDevelop Train Improve
BPPs TestingProcedures
amp
Exercises
Configuration Online
Help
uPerform
Document
Project Process Teams Training Team
copy SAP 2009 Page 23
Acrobat Connect by Adobe
Benefits of Acrobat
Connect by Adobe
Scheduled courses
enroll learners
automated notices and
reminders
Accesible from 98 of
Internet connected
computers
Enable rapid
communication and rapid
learning
copy SAP 2007 Page 24
SAP Education Products
SAP Learning Solution
copy SAP 2009 Page 25
Enterprise Learning
Comprehensive skill set
informaton for your
organization
Direct linkage to SAP HCM
funcationality
Overview of current
wokrforce skills level
elearning
functionalitydistributed
learning
copy SAP 2007 Page 26
What is the SAP Learning Solution
is a full function LMS amp LCMS that is pre-integrated into
every other aspect of SAP
is SCORM certified not just compliant
takes a proactive ldquopushrdquo approach to delivering the right
training to the right people
allows the integration of all learning methods (ldquoblended learningrdquo)
offers dynamic testing capabilities
provides robust analytics so you can see the impact of training on real business issues (eg sales results versus training attendance)
can directly perform in your performance review process and recruiting processes for true Enterprise Talent Management
The SAP Learning Solution
copy SAP 2007 Page 27
SAP Learning Solution A Complete Solution
Creating and structuring
learning content
Creating tests and certifications
Authoring
Environment
Content
Management
System
Learning Objects
Structure
Version
Status
Company
information and
other content
Ex
te
rn
al C
on
te
nt
Training administration
Course catalog
Integrated objective-oriented
testing
Bu
ilt o
nN
etW
eave
r
Learner Account
Roles
Communication data
Qualifications
Account assignment data
Training history
Collaboration
Integrated collaboration
Learning Offering
Classroom training
Virtual classrooms
WBTs
CBTs
Curricula
Learning Portal Learning
Management System
Learner Account
Learning strategy
Resultslearning progress
Content Player
Recognizes the learning
strategy
Guides the learner through the
course
Determines learning progress
External authoring tools WebDAV interface
copy SAP 2009 Page 28
Knowledge Accelerator
Insights into BI data
ldquoOut of the box solutionrdquo
Areas of customization
Real time insights into
Business Intelligence
Clarity around mission critical
intelligence
copy SAP 2007 Page 29
SAP Education Products
SAP User Experience Management by Knoa
(SAP UEM)
copy SAP 2007 Page 30
What Information Does SAP UEM by Knoa Provide
Application
Response
Quality
Of
Experience
Adoption
amp
Usage
User-Experienced
Response Time
Transaction Response
Navigation Response
Infrastructure Errors OS Servers Networks
Application Errors ABAP Errors Method Not
Allowed
SAP UEM monitors and measures the precise
experience received and the performance being
achieved by the users
SAP UEM can be used during testing in addition to
being used with productive users
User Behavior Utilization
Adoption
Errors
Compliance
Effectiveness
Proficiency
Work Flow
copy SAP 2007 Page 31
Speed Up with Firsthand Knowledge
SAP Education Products
SAP Education Services Summery
Speed Up with Firsthand Knowledge
SAP Education Value
SAP Education Services
copy SAP 2007 Page 32
Overview of our Products amp Services
Classroom Training
- OverviewEnd User
- Project Team
- Consultant Education
Learning Enhancement Services
- Job Profiling
- Content Development
Enterprise Learning
- Dynamic Collaboration
- Learning portal for all
online training activities
- Content Management
System
- Reporting and Analytics
- Course Catalog
- Resource Management
- Organizational structure
in place
- Personalized Learning
offering
Adobe Meeting
- Improves productivity
through high impact live
web seminars and
engaging on-demand
presentations
- Improves the frequency
and consistency of
communications
Composer
- Create and Maintain
business process and
performance support
documentation
Employee Performance Support Services
- Product Implementation - Standard workshops
- Product training - Specialized Consulting
Productivity Pak
- Create Organize
Distribute Access and
Maintain business process
and performance support
Information
- Enabling a dynamic
learning organizations
- Help user share
knowledge among
themselves and with
content developer
Customised Training
- Curriculum
- Dedicated
Blended Learning
Online Training
- E-learning
- OKPs
- E-Academies
Training Strategy Learning Needs Analysis Education Readiness Review Usage Health Check
Provides a roadmap for the
development and deployment of
an effective education solution
Ensures that the correct role-
based training is delivered to
end users
Reduces overall effort cost of
education solution - issues are
identified early
Identifies roadblocks to
system usage that prevent
correct use of the system
10 - 15 days effort 5 ndash 8 days effort 5 ndash 8 days effort 5 ndash 8 days effort
Education Methodology
Adobe Learning
- Lightweight Learning
Management System
- Works as a stand
alone system
- Can work with earlier
SAP versions
-Use of Master Records
from SAP
copy SAP 2007 Page 33
Thanks for your attention
Speed Up with firsthand
knowledge
Speed Up with firsthand
knowledge
AbdulRahman Ali Al-Garni
SAP Education
SAP ndash Saudi Arabia
Kingdom Tower 28th Floor King Fahad Road
T + 966 1 211-8193
M +966 50 453 5774
F + 966 1 211-8180
E abdulrahmangarnisapcomwwwsapcommena
copy SAP 2007 Page 34
Copyright
No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG The information contained herein may be changed without prior notice
Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors
Microsoft Windows Excel Outlook and PowerPoint are registered trademarks of Microsoft Corporation
IBM DB2 DB2 Universal Database OS2 Parallel Sysplex MVSESA AIX S390 AS400 OS390 OS400 iSeries pSeries xSeries zSeries System i System i5 System p System p5 System x System z System z9 zOS AFP Intelligent Miner WebSphere Netfinity Tivoli Informix i5OS POWER POWER5 POWER5+ OpenPower and PowerPC are trademarks or registered trademarks of IBM Corporation
Adobe the Adobe logo Acrobat PostScript and Reader are either trademarks or registered trademarks of Adobe Systems Incorporated in the United States andor other countries
Oracle is a registered trademark of Oracle Corporation
UNIX XOpen OSF1 and Motif are registered trademarks of the Open Group
Citrix ICA Program Neighborhood MetaFrame WinFrame VideoFrame and MultiWin are trademarks or registered trademarks of Citrix Systems Inc
HTML XML XHTML and W3C are trademarks or registered trademarks of W3Creg World Wide Web Consortium Massachusetts Institute of Technology
Java is a registered trademark of Sun Microsystems Inc
JavaScript is a registered trademark of Sun Microsystems Inc used under license for technology invented and implemented by Netscape
MaxDB is a trademark of MySQL AB Sweden
SAP R3 mySAP mySAPcom xApps xApp SAP NetWeaver and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world All other product and service names mentioned are the trademarks of their respective companies Data contained in this document serves informational purposes only National product specifications may vary
The information in this document is proprietary to SAP No part of this document may be reproduced copied or transmitted in any form or for any purpose without the express prior written permission of SAP AG
This document is a preliminary version and not subject to your license agreement or any other agreement with SAP This document contains only intended strategies developments and functionalities of the SAPreg product and is not intended to be binding upon SAP to any particular course of business product strategy andor development Please note that this document is subject to change and may be changed by SAP at any time without notice
SAP assumes no responsibility for errors or omissions in this document SAP does not warrant the accuracy or completeness of the information text graphics links or other items contained within this material This document is provided without a warranty of any kind either express or implied including but not limited to the implied warranties of merchantability fitness for a particular purpose or non-infringement
SAP shall have no liability for damages of any kind including without limitation direct special indirect or consequential damages that may result from the use of these materials This limitation shall not apply in cases of intent or gross negligence
The statutory liability for personal injury and defective products is not affected SAP has no control over the information that you may access through the use of hot links contained in these materials and does not endorse your use of third-party Web pages nor provide any warranty whatsoever relating to third-party Web pages
copy SAP 2007 Page 5
Consultants of Partners
Customer Competence Centers or
Individual Consultants
Consultant Academy
Project Team Members amp
Managers
Decision-Makers Key-Users
Project Team Training
Users
User Training
Delivery Models Public Classroom Training or In-house Training at Customerrsquos or at SAP ATP
Project-specific Training Services (Education Consulting)
Methods Classroom Training Remote Classroom Training or E-learning
SAP Netweavertrade mySAPtrade ERP CRM Industry Solutions Business OneAll in Onehellip
SAP Education Training Offering is geared to
target groups hellip
copy SAP 2007 Page 6
Training Roadmap for Application
eLearning
Instructor leaded
Level 1 Level 2 Level 3
Solution overview Business processes Functions in details amp system configurations
Human Capital Management -
Talent Management training
roadmap
Delta amp Continuous Learning
copy SAP 2007 Page 7
SAP Consultant Certification Tiered
Certification Program Framework
Master 7-10 years of experience
Expert knowledge of business processes and SAP solutions
In- and externally recognized expert for entire SAP solution(s)
Deep practical SAP experience integration optimization and architectural
knowledge
Ability to provide strategic vision and realization
Leading teams and projects
Associate 1-3 years of experience
Foundation level knowledge of SAP solution(s) via training Skills to contribute
to successful SAP implementation project or system optimization
Hands-on skills to successfully implement or optimize SAP solutions
Foundation knowledge of business processes andor technology
Works in a mentored position in an SAP environment within experienced
team
Professional 3-7 years of experience
Advanced knowledge in a specific SAP solution and business processes
Professional SAP experience advanced solution and process knowledge
industry expertise
Works independently within teams to realize solution andor technology
implementation capability of mentoring others
ApplicationDevelopmentTechnology
Planned (not yet available)
SAP Certified hellip
- Technology Master
- Development Master
- Application Master
New SAP Certified hellip
- Technology Professional
- Development Professional
- Application Professional
Available SAP Certified hellip
- Technology Associate
(Technology Consultant)
- Development Associate
(Development Consultant)
- Application Associate
(Solution Consultant)
copy SAP 2007 Page 8
SAP Education Services
eLearning
copy SAP 2008 Page 9
SAP E-Learning Curriculums
Over 150 elearning titleshellip
Foundation courses (e-learning)
These SAP solution courses familiarize learners with the overall software and prepare the learner to proceed with their learning on subsequent courses ie SAP Navigation Solutions Powered by SAP
Business Process courses (e-learning)
These SAP solution courses give an overview of common business processes to help learnerrsquos understand how their day-to-day tasks fit into the broader context of the SAP solution ie Order to Cash Procure to Pay Plan to Inventory
Business Transaction Role Based courses (e-learning)
SAP solution courses primarily for end-users these courses deliver precisely the skills and knowledge users need based on their specific job roles ie Financials Controlling Order to Cash Procure to Pay
SAP Solution focused courses (e-learning)
These courses focus on an individual SAP Solution ie NetWeaver CRM ERP Solution Manager
SAP Business Objects courses (e-learning)
These course support the current and previous versions of Business Objects Solutions (Xcelsius Crystal Reports Web Intelligence Voyager Business Objects Enterprise)
Online Knowledge Products (OKPs)
Early product training for experienced SAP personnel which covers
New Products ndash Earliest training available on new solutions
New Software Releases ndash Provides net change (delta) training between releases
copy SAP 2008 Page 10
E-Learning For Every Audience
Audience Type Executives amp
Managers
Project Team
Members
PowerSuper Users End Users
Foundation Courses Yes Yes Yes Yes
Business Process
Courses
Yes Yes Yes Yes
Business Transaction
Courses
No Yes Yes Yes
Solution Focused
Courses
No Yes Selected titles such
mySAP ERP series or
Solution Manager
Selected titles such
mySAP ERP series or
Solution Manager
SAP Business Objects
Courses
Yes Yes Yes - KA Yes ndash KA
Online Knowledge
Products (OKPs)
No Yes No No
copy SAP 2007 Page 11
SAP Education Services
eAcademy
copy SAP 2007 Page 12
Overview of the e-Academy
Learner centric approach to learning
Focus on business content relevant to the learnerrsquos job role
e-Academy is a supported learning that ensures availability of constant and
consistent help to participants for all units covered in the module
Mentor tips and SME interaction strengthens the learning
Help desk ndash Voice Chat Web based chat Net meetings
copy SAP 2008 Page 13
eAcademy Courses
Currently there are 11 eAcademies available
Code Title Access Period
TAW1e SAP eAcademy NetWeaver - ABAP Basics 5 months
TBSW4e SAP eAcademy NetWeaver ndash Business Warehouse 5 months
TERPe SAP eAcademy ERP - Integration of Business Processes 3 months
TFIN2e SAP eAcademy Financials - Management Accounting 5 months
TFIN5e SAP eAcademy Financials - Financial Accounting 5 months
THR1e SAP eAcademy Human Resources (HCM) - Management amp Administration 5 months
TIRT1e SAP eAcademy for Retail 5 months
TPLM3e SAP eAcademy PLM ndash Plant Maintenance amp Repair 5 months
TSCM4e SAP eAcademy SCM - Planning amp Manufacturing 5 months
TSCM5e SAP eAcademy SCM - Procurement 5 months
TSCM6e SAP eAcademy SCM - Order Fulfillment 5 months
httpwwwsapcomserviceseducationcerttrainingeacademiesindexepx
copy SAP 2007 Page 14
SAP Education Services
Additional Education Services
Additional Education Services
copy SAP 2007 Page 15
Training StrategyLearning Needs
Analysis
Education Readiness
ReviewUsage Health Check
Provides a roadmap for
the development and
deployment of an
effective education
solution
Ensures that the
correct role-based
training is delivered
to end users
Reduces overall effort
cost of education
solution - issues are
identified early
Identifies
roadblocks to
system usage that
prevent correct use
of the system
10 - 15 days effort 5 ndash 8 days effort 5 ndash 8 days effort 5 ndash 8 days effort
copy SAP 2007 Page 16
Speed Up with Firsthand Knowledge
SAP Education Products
Summery
Speed Up with Firsthand Knowledge
SAP Education Value
SAP Education Services
copy SAP 2007 Page 17
SAP Education Products
SAP Productivity Pak by RWD
copy SAP 2009 Page 18
Productivity Pak by RWD
Highlights
bull Accurate and easy-to-use simulation
functionality
bull Context-sensitive help functionality
bull Server-based and highly scalable
solution
bull Integration with existing SAP
solutions
Benefi ts
bull Reduced demand on training
personnel
bull Increased user productivity through
context-sensitive help for fast
resolution
of common problems
bull Increased authoring productivity
through
quick and accurate simulation
functionality
bull Easier administration with server-
based
configuration that supports Web-
enabled
user access
bull Reporting and statistics that identify
training gaps
copy SAP 2007 Page 19copy SAP 2007 Page 19
SAP Productivity Pak by RWD
A complete solution to rapidly
Create Organize Distribute Access amp Maintain
organizational knowledge to promote a community of collaboration
Record the menu paths
steps field entries and
screenshots automatically
Edit both a document and
simulation in the Single Source XML
file
Publish the job aides for end
user performance support
Deliver context-sensitive help
to end users at their
desktops
copy SAP 2007 Page 20
Traditional Approach to Documentation
System Configuration
Business Process Procedures (BPPs)
End-User Procedures
Manual independent
processes
Other documents
copy SAP 2007 Page 21
Existing Materials using Traditional Methods
Configuration
User Manuals
Flows
Business Process
Business Procedures
Policies
Simulations
Tips and Tricks
Testing Documents
FAQs
eLearning Content
Tips and Tricks
Training Document
Lessons Learned
Forms
copy SAP 2007 Page 22
Solutions for the Entire Project Cycle
Plan Design Deliver SupportDevelop Train Improve
BPPs TestingProcedures
amp
Exercises
Configuration Online
Help
uPerform
Document
Project Process Teams Training Team
copy SAP 2009 Page 23
Acrobat Connect by Adobe
Benefits of Acrobat
Connect by Adobe
Scheduled courses
enroll learners
automated notices and
reminders
Accesible from 98 of
Internet connected
computers
Enable rapid
communication and rapid
learning
copy SAP 2007 Page 24
SAP Education Products
SAP Learning Solution
copy SAP 2009 Page 25
Enterprise Learning
Comprehensive skill set
informaton for your
organization
Direct linkage to SAP HCM
funcationality
Overview of current
wokrforce skills level
elearning
functionalitydistributed
learning
copy SAP 2007 Page 26
What is the SAP Learning Solution
is a full function LMS amp LCMS that is pre-integrated into
every other aspect of SAP
is SCORM certified not just compliant
takes a proactive ldquopushrdquo approach to delivering the right
training to the right people
allows the integration of all learning methods (ldquoblended learningrdquo)
offers dynamic testing capabilities
provides robust analytics so you can see the impact of training on real business issues (eg sales results versus training attendance)
can directly perform in your performance review process and recruiting processes for true Enterprise Talent Management
The SAP Learning Solution
copy SAP 2007 Page 27
SAP Learning Solution A Complete Solution
Creating and structuring
learning content
Creating tests and certifications
Authoring
Environment
Content
Management
System
Learning Objects
Structure
Version
Status
Company
information and
other content
Ex
te
rn
al C
on
te
nt
Training administration
Course catalog
Integrated objective-oriented
testing
Bu
ilt o
nN
etW
eave
r
Learner Account
Roles
Communication data
Qualifications
Account assignment data
Training history
Collaboration
Integrated collaboration
Learning Offering
Classroom training
Virtual classrooms
WBTs
CBTs
Curricula
Learning Portal Learning
Management System
Learner Account
Learning strategy
Resultslearning progress
Content Player
Recognizes the learning
strategy
Guides the learner through the
course
Determines learning progress
External authoring tools WebDAV interface
copy SAP 2009 Page 28
Knowledge Accelerator
Insights into BI data
ldquoOut of the box solutionrdquo
Areas of customization
Real time insights into
Business Intelligence
Clarity around mission critical
intelligence
copy SAP 2007 Page 29
SAP Education Products
SAP User Experience Management by Knoa
(SAP UEM)
copy SAP 2007 Page 30
What Information Does SAP UEM by Knoa Provide
Application
Response
Quality
Of
Experience
Adoption
amp
Usage
User-Experienced
Response Time
Transaction Response
Navigation Response
Infrastructure Errors OS Servers Networks
Application Errors ABAP Errors Method Not
Allowed
SAP UEM monitors and measures the precise
experience received and the performance being
achieved by the users
SAP UEM can be used during testing in addition to
being used with productive users
User Behavior Utilization
Adoption
Errors
Compliance
Effectiveness
Proficiency
Work Flow
copy SAP 2007 Page 31
Speed Up with Firsthand Knowledge
SAP Education Products
SAP Education Services Summery
Speed Up with Firsthand Knowledge
SAP Education Value
SAP Education Services
copy SAP 2007 Page 32
Overview of our Products amp Services
Classroom Training
- OverviewEnd User
- Project Team
- Consultant Education
Learning Enhancement Services
- Job Profiling
- Content Development
Enterprise Learning
- Dynamic Collaboration
- Learning portal for all
online training activities
- Content Management
System
- Reporting and Analytics
- Course Catalog
- Resource Management
- Organizational structure
in place
- Personalized Learning
offering
Adobe Meeting
- Improves productivity
through high impact live
web seminars and
engaging on-demand
presentations
- Improves the frequency
and consistency of
communications
Composer
- Create and Maintain
business process and
performance support
documentation
Employee Performance Support Services
- Product Implementation - Standard workshops
- Product training - Specialized Consulting
Productivity Pak
- Create Organize
Distribute Access and
Maintain business process
and performance support
Information
- Enabling a dynamic
learning organizations
- Help user share
knowledge among
themselves and with
content developer
Customised Training
- Curriculum
- Dedicated
Blended Learning
Online Training
- E-learning
- OKPs
- E-Academies
Training Strategy Learning Needs Analysis Education Readiness Review Usage Health Check
Provides a roadmap for the
development and deployment of
an effective education solution
Ensures that the correct role-
based training is delivered to
end users
Reduces overall effort cost of
education solution - issues are
identified early
Identifies roadblocks to
system usage that prevent
correct use of the system
10 - 15 days effort 5 ndash 8 days effort 5 ndash 8 days effort 5 ndash 8 days effort
Education Methodology
Adobe Learning
- Lightweight Learning
Management System
- Works as a stand
alone system
- Can work with earlier
SAP versions
-Use of Master Records
from SAP
copy SAP 2007 Page 33
Thanks for your attention
Speed Up with firsthand
knowledge
Speed Up with firsthand
knowledge
AbdulRahman Ali Al-Garni
SAP Education
SAP ndash Saudi Arabia
Kingdom Tower 28th Floor King Fahad Road
T + 966 1 211-8193
M +966 50 453 5774
F + 966 1 211-8180
E abdulrahmangarnisapcomwwwsapcommena
copy SAP 2007 Page 34
Copyright
No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG The information contained herein may be changed without prior notice
Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors
Microsoft Windows Excel Outlook and PowerPoint are registered trademarks of Microsoft Corporation
IBM DB2 DB2 Universal Database OS2 Parallel Sysplex MVSESA AIX S390 AS400 OS390 OS400 iSeries pSeries xSeries zSeries System i System i5 System p System p5 System x System z System z9 zOS AFP Intelligent Miner WebSphere Netfinity Tivoli Informix i5OS POWER POWER5 POWER5+ OpenPower and PowerPC are trademarks or registered trademarks of IBM Corporation
Adobe the Adobe logo Acrobat PostScript and Reader are either trademarks or registered trademarks of Adobe Systems Incorporated in the United States andor other countries
Oracle is a registered trademark of Oracle Corporation
UNIX XOpen OSF1 and Motif are registered trademarks of the Open Group
Citrix ICA Program Neighborhood MetaFrame WinFrame VideoFrame and MultiWin are trademarks or registered trademarks of Citrix Systems Inc
HTML XML XHTML and W3C are trademarks or registered trademarks of W3Creg World Wide Web Consortium Massachusetts Institute of Technology
Java is a registered trademark of Sun Microsystems Inc
JavaScript is a registered trademark of Sun Microsystems Inc used under license for technology invented and implemented by Netscape
MaxDB is a trademark of MySQL AB Sweden
SAP R3 mySAP mySAPcom xApps xApp SAP NetWeaver and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world All other product and service names mentioned are the trademarks of their respective companies Data contained in this document serves informational purposes only National product specifications may vary
The information in this document is proprietary to SAP No part of this document may be reproduced copied or transmitted in any form or for any purpose without the express prior written permission of SAP AG
This document is a preliminary version and not subject to your license agreement or any other agreement with SAP This document contains only intended strategies developments and functionalities of the SAPreg product and is not intended to be binding upon SAP to any particular course of business product strategy andor development Please note that this document is subject to change and may be changed by SAP at any time without notice
SAP assumes no responsibility for errors or omissions in this document SAP does not warrant the accuracy or completeness of the information text graphics links or other items contained within this material This document is provided without a warranty of any kind either express or implied including but not limited to the implied warranties of merchantability fitness for a particular purpose or non-infringement
SAP shall have no liability for damages of any kind including without limitation direct special indirect or consequential damages that may result from the use of these materials This limitation shall not apply in cases of intent or gross negligence
The statutory liability for personal injury and defective products is not affected SAP has no control over the information that you may access through the use of hot links contained in these materials and does not endorse your use of third-party Web pages nor provide any warranty whatsoever relating to third-party Web pages
copy SAP 2007 Page 6
Training Roadmap for Application
eLearning
Instructor leaded
Level 1 Level 2 Level 3
Solution overview Business processes Functions in details amp system configurations
Human Capital Management -
Talent Management training
roadmap
Delta amp Continuous Learning
copy SAP 2007 Page 7
SAP Consultant Certification Tiered
Certification Program Framework
Master 7-10 years of experience
Expert knowledge of business processes and SAP solutions
In- and externally recognized expert for entire SAP solution(s)
Deep practical SAP experience integration optimization and architectural
knowledge
Ability to provide strategic vision and realization
Leading teams and projects
Associate 1-3 years of experience
Foundation level knowledge of SAP solution(s) via training Skills to contribute
to successful SAP implementation project or system optimization
Hands-on skills to successfully implement or optimize SAP solutions
Foundation knowledge of business processes andor technology
Works in a mentored position in an SAP environment within experienced
team
Professional 3-7 years of experience
Advanced knowledge in a specific SAP solution and business processes
Professional SAP experience advanced solution and process knowledge
industry expertise
Works independently within teams to realize solution andor technology
implementation capability of mentoring others
ApplicationDevelopmentTechnology
Planned (not yet available)
SAP Certified hellip
- Technology Master
- Development Master
- Application Master
New SAP Certified hellip
- Technology Professional
- Development Professional
- Application Professional
Available SAP Certified hellip
- Technology Associate
(Technology Consultant)
- Development Associate
(Development Consultant)
- Application Associate
(Solution Consultant)
copy SAP 2007 Page 8
SAP Education Services
eLearning
copy SAP 2008 Page 9
SAP E-Learning Curriculums
Over 150 elearning titleshellip
Foundation courses (e-learning)
These SAP solution courses familiarize learners with the overall software and prepare the learner to proceed with their learning on subsequent courses ie SAP Navigation Solutions Powered by SAP
Business Process courses (e-learning)
These SAP solution courses give an overview of common business processes to help learnerrsquos understand how their day-to-day tasks fit into the broader context of the SAP solution ie Order to Cash Procure to Pay Plan to Inventory
Business Transaction Role Based courses (e-learning)
SAP solution courses primarily for end-users these courses deliver precisely the skills and knowledge users need based on their specific job roles ie Financials Controlling Order to Cash Procure to Pay
SAP Solution focused courses (e-learning)
These courses focus on an individual SAP Solution ie NetWeaver CRM ERP Solution Manager
SAP Business Objects courses (e-learning)
These course support the current and previous versions of Business Objects Solutions (Xcelsius Crystal Reports Web Intelligence Voyager Business Objects Enterprise)
Online Knowledge Products (OKPs)
Early product training for experienced SAP personnel which covers
New Products ndash Earliest training available on new solutions
New Software Releases ndash Provides net change (delta) training between releases
copy SAP 2008 Page 10
E-Learning For Every Audience
Audience Type Executives amp
Managers
Project Team
Members
PowerSuper Users End Users
Foundation Courses Yes Yes Yes Yes
Business Process
Courses
Yes Yes Yes Yes
Business Transaction
Courses
No Yes Yes Yes
Solution Focused
Courses
No Yes Selected titles such
mySAP ERP series or
Solution Manager
Selected titles such
mySAP ERP series or
Solution Manager
SAP Business Objects
Courses
Yes Yes Yes - KA Yes ndash KA
Online Knowledge
Products (OKPs)
No Yes No No
copy SAP 2007 Page 11
SAP Education Services
eAcademy
copy SAP 2007 Page 12
Overview of the e-Academy
Learner centric approach to learning
Focus on business content relevant to the learnerrsquos job role
e-Academy is a supported learning that ensures availability of constant and
consistent help to participants for all units covered in the module
Mentor tips and SME interaction strengthens the learning
Help desk ndash Voice Chat Web based chat Net meetings
copy SAP 2008 Page 13
eAcademy Courses
Currently there are 11 eAcademies available
Code Title Access Period
TAW1e SAP eAcademy NetWeaver - ABAP Basics 5 months
TBSW4e SAP eAcademy NetWeaver ndash Business Warehouse 5 months
TERPe SAP eAcademy ERP - Integration of Business Processes 3 months
TFIN2e SAP eAcademy Financials - Management Accounting 5 months
TFIN5e SAP eAcademy Financials - Financial Accounting 5 months
THR1e SAP eAcademy Human Resources (HCM) - Management amp Administration 5 months
TIRT1e SAP eAcademy for Retail 5 months
TPLM3e SAP eAcademy PLM ndash Plant Maintenance amp Repair 5 months
TSCM4e SAP eAcademy SCM - Planning amp Manufacturing 5 months
TSCM5e SAP eAcademy SCM - Procurement 5 months
TSCM6e SAP eAcademy SCM - Order Fulfillment 5 months
httpwwwsapcomserviceseducationcerttrainingeacademiesindexepx
copy SAP 2007 Page 14
SAP Education Services
Additional Education Services
Additional Education Services
copy SAP 2007 Page 15
Training StrategyLearning Needs
Analysis
Education Readiness
ReviewUsage Health Check
Provides a roadmap for
the development and
deployment of an
effective education
solution
Ensures that the
correct role-based
training is delivered
to end users
Reduces overall effort
cost of education
solution - issues are
identified early
Identifies
roadblocks to
system usage that
prevent correct use
of the system
10 - 15 days effort 5 ndash 8 days effort 5 ndash 8 days effort 5 ndash 8 days effort
copy SAP 2007 Page 16
Speed Up with Firsthand Knowledge
SAP Education Products
Summery
Speed Up with Firsthand Knowledge
SAP Education Value
SAP Education Services
copy SAP 2007 Page 17
SAP Education Products
SAP Productivity Pak by RWD
copy SAP 2009 Page 18
Productivity Pak by RWD
Highlights
bull Accurate and easy-to-use simulation
functionality
bull Context-sensitive help functionality
bull Server-based and highly scalable
solution
bull Integration with existing SAP
solutions
Benefi ts
bull Reduced demand on training
personnel
bull Increased user productivity through
context-sensitive help for fast
resolution
of common problems
bull Increased authoring productivity
through
quick and accurate simulation
functionality
bull Easier administration with server-
based
configuration that supports Web-
enabled
user access
bull Reporting and statistics that identify
training gaps
copy SAP 2007 Page 19copy SAP 2007 Page 19
SAP Productivity Pak by RWD
A complete solution to rapidly
Create Organize Distribute Access amp Maintain
organizational knowledge to promote a community of collaboration
Record the menu paths
steps field entries and
screenshots automatically
Edit both a document and
simulation in the Single Source XML
file
Publish the job aides for end
user performance support
Deliver context-sensitive help
to end users at their
desktops
copy SAP 2007 Page 20
Traditional Approach to Documentation
System Configuration
Business Process Procedures (BPPs)
End-User Procedures
Manual independent
processes
Other documents
copy SAP 2007 Page 21
Existing Materials using Traditional Methods
Configuration
User Manuals
Flows
Business Process
Business Procedures
Policies
Simulations
Tips and Tricks
Testing Documents
FAQs
eLearning Content
Tips and Tricks
Training Document
Lessons Learned
Forms
copy SAP 2007 Page 22
Solutions for the Entire Project Cycle
Plan Design Deliver SupportDevelop Train Improve
BPPs TestingProcedures
amp
Exercises
Configuration Online
Help
uPerform
Document
Project Process Teams Training Team
copy SAP 2009 Page 23
Acrobat Connect by Adobe
Benefits of Acrobat
Connect by Adobe
Scheduled courses
enroll learners
automated notices and
reminders
Accesible from 98 of
Internet connected
computers
Enable rapid
communication and rapid
learning
copy SAP 2007 Page 24
SAP Education Products
SAP Learning Solution
copy SAP 2009 Page 25
Enterprise Learning
Comprehensive skill set
informaton for your
organization
Direct linkage to SAP HCM
funcationality
Overview of current
wokrforce skills level
elearning
functionalitydistributed
learning
copy SAP 2007 Page 26
What is the SAP Learning Solution
is a full function LMS amp LCMS that is pre-integrated into
every other aspect of SAP
is SCORM certified not just compliant
takes a proactive ldquopushrdquo approach to delivering the right
training to the right people
allows the integration of all learning methods (ldquoblended learningrdquo)
offers dynamic testing capabilities
provides robust analytics so you can see the impact of training on real business issues (eg sales results versus training attendance)
can directly perform in your performance review process and recruiting processes for true Enterprise Talent Management
The SAP Learning Solution
copy SAP 2007 Page 27
SAP Learning Solution A Complete Solution
Creating and structuring
learning content
Creating tests and certifications
Authoring
Environment
Content
Management
System
Learning Objects
Structure
Version
Status
Company
information and
other content
Ex
te
rn
al C
on
te
nt
Training administration
Course catalog
Integrated objective-oriented
testing
Bu
ilt o
nN
etW
eave
r
Learner Account
Roles
Communication data
Qualifications
Account assignment data
Training history
Collaboration
Integrated collaboration
Learning Offering
Classroom training
Virtual classrooms
WBTs
CBTs
Curricula
Learning Portal Learning
Management System
Learner Account
Learning strategy
Resultslearning progress
Content Player
Recognizes the learning
strategy
Guides the learner through the
course
Determines learning progress
External authoring tools WebDAV interface
copy SAP 2009 Page 28
Knowledge Accelerator
Insights into BI data
ldquoOut of the box solutionrdquo
Areas of customization
Real time insights into
Business Intelligence
Clarity around mission critical
intelligence
copy SAP 2007 Page 29
SAP Education Products
SAP User Experience Management by Knoa
(SAP UEM)
copy SAP 2007 Page 30
What Information Does SAP UEM by Knoa Provide
Application
Response
Quality
Of
Experience
Adoption
amp
Usage
User-Experienced
Response Time
Transaction Response
Navigation Response
Infrastructure Errors OS Servers Networks
Application Errors ABAP Errors Method Not
Allowed
SAP UEM monitors and measures the precise
experience received and the performance being
achieved by the users
SAP UEM can be used during testing in addition to
being used with productive users
User Behavior Utilization
Adoption
Errors
Compliance
Effectiveness
Proficiency
Work Flow
copy SAP 2007 Page 31
Speed Up with Firsthand Knowledge
SAP Education Products
SAP Education Services Summery
Speed Up with Firsthand Knowledge
SAP Education Value
SAP Education Services
copy SAP 2007 Page 32
Overview of our Products amp Services
Classroom Training
- OverviewEnd User
- Project Team
- Consultant Education
Learning Enhancement Services
- Job Profiling
- Content Development
Enterprise Learning
- Dynamic Collaboration
- Learning portal for all
online training activities
- Content Management
System
- Reporting and Analytics
- Course Catalog
- Resource Management
- Organizational structure
in place
- Personalized Learning
offering
Adobe Meeting
- Improves productivity
through high impact live
web seminars and
engaging on-demand
presentations
- Improves the frequency
and consistency of
communications
Composer
- Create and Maintain
business process and
performance support
documentation
Employee Performance Support Services
- Product Implementation - Standard workshops
- Product training - Specialized Consulting
Productivity Pak
- Create Organize
Distribute Access and
Maintain business process
and performance support
Information
- Enabling a dynamic
learning organizations
- Help user share
knowledge among
themselves and with
content developer
Customised Training
- Curriculum
- Dedicated
Blended Learning
Online Training
- E-learning
- OKPs
- E-Academies
Training Strategy Learning Needs Analysis Education Readiness Review Usage Health Check
Provides a roadmap for the
development and deployment of
an effective education solution
Ensures that the correct role-
based training is delivered to
end users
Reduces overall effort cost of
education solution - issues are
identified early
Identifies roadblocks to
system usage that prevent
correct use of the system
10 - 15 days effort 5 ndash 8 days effort 5 ndash 8 days effort 5 ndash 8 days effort
Education Methodology
Adobe Learning
- Lightweight Learning
Management System
- Works as a stand
alone system
- Can work with earlier
SAP versions
-Use of Master Records
from SAP
copy SAP 2007 Page 33
Thanks for your attention
Speed Up with firsthand
knowledge
Speed Up with firsthand
knowledge
AbdulRahman Ali Al-Garni
SAP Education
SAP ndash Saudi Arabia
Kingdom Tower 28th Floor King Fahad Road
T + 966 1 211-8193
M +966 50 453 5774
F + 966 1 211-8180
E abdulrahmangarnisapcomwwwsapcommena
copy SAP 2007 Page 34
Copyright
No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG The information contained herein may be changed without prior notice
Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors
Microsoft Windows Excel Outlook and PowerPoint are registered trademarks of Microsoft Corporation
IBM DB2 DB2 Universal Database OS2 Parallel Sysplex MVSESA AIX S390 AS400 OS390 OS400 iSeries pSeries xSeries zSeries System i System i5 System p System p5 System x System z System z9 zOS AFP Intelligent Miner WebSphere Netfinity Tivoli Informix i5OS POWER POWER5 POWER5+ OpenPower and PowerPC are trademarks or registered trademarks of IBM Corporation
Adobe the Adobe logo Acrobat PostScript and Reader are either trademarks or registered trademarks of Adobe Systems Incorporated in the United States andor other countries
Oracle is a registered trademark of Oracle Corporation
UNIX XOpen OSF1 and Motif are registered trademarks of the Open Group
Citrix ICA Program Neighborhood MetaFrame WinFrame VideoFrame and MultiWin are trademarks or registered trademarks of Citrix Systems Inc
HTML XML XHTML and W3C are trademarks or registered trademarks of W3Creg World Wide Web Consortium Massachusetts Institute of Technology
Java is a registered trademark of Sun Microsystems Inc
JavaScript is a registered trademark of Sun Microsystems Inc used under license for technology invented and implemented by Netscape
MaxDB is a trademark of MySQL AB Sweden
SAP R3 mySAP mySAPcom xApps xApp SAP NetWeaver and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world All other product and service names mentioned are the trademarks of their respective companies Data contained in this document serves informational purposes only National product specifications may vary
The information in this document is proprietary to SAP No part of this document may be reproduced copied or transmitted in any form or for any purpose without the express prior written permission of SAP AG
This document is a preliminary version and not subject to your license agreement or any other agreement with SAP This document contains only intended strategies developments and functionalities of the SAPreg product and is not intended to be binding upon SAP to any particular course of business product strategy andor development Please note that this document is subject to change and may be changed by SAP at any time without notice
SAP assumes no responsibility for errors or omissions in this document SAP does not warrant the accuracy or completeness of the information text graphics links or other items contained within this material This document is provided without a warranty of any kind either express or implied including but not limited to the implied warranties of merchantability fitness for a particular purpose or non-infringement
SAP shall have no liability for damages of any kind including without limitation direct special indirect or consequential damages that may result from the use of these materials This limitation shall not apply in cases of intent or gross negligence
The statutory liability for personal injury and defective products is not affected SAP has no control over the information that you may access through the use of hot links contained in these materials and does not endorse your use of third-party Web pages nor provide any warranty whatsoever relating to third-party Web pages
copy SAP 2007 Page 7
SAP Consultant Certification Tiered
Certification Program Framework
Master 7-10 years of experience
Expert knowledge of business processes and SAP solutions
In- and externally recognized expert for entire SAP solution(s)
Deep practical SAP experience integration optimization and architectural
knowledge
Ability to provide strategic vision and realization
Leading teams and projects
Associate 1-3 years of experience
Foundation level knowledge of SAP solution(s) via training Skills to contribute
to successful SAP implementation project or system optimization
Hands-on skills to successfully implement or optimize SAP solutions
Foundation knowledge of business processes andor technology
Works in a mentored position in an SAP environment within experienced
team
Professional 3-7 years of experience
Advanced knowledge in a specific SAP solution and business processes
Professional SAP experience advanced solution and process knowledge
industry expertise
Works independently within teams to realize solution andor technology
implementation capability of mentoring others
ApplicationDevelopmentTechnology
Planned (not yet available)
SAP Certified hellip
- Technology Master
- Development Master
- Application Master
New SAP Certified hellip
- Technology Professional
- Development Professional
- Application Professional
Available SAP Certified hellip
- Technology Associate
(Technology Consultant)
- Development Associate
(Development Consultant)
- Application Associate
(Solution Consultant)
copy SAP 2007 Page 8
SAP Education Services
eLearning
copy SAP 2008 Page 9
SAP E-Learning Curriculums
Over 150 elearning titleshellip
Foundation courses (e-learning)
These SAP solution courses familiarize learners with the overall software and prepare the learner to proceed with their learning on subsequent courses ie SAP Navigation Solutions Powered by SAP
Business Process courses (e-learning)
These SAP solution courses give an overview of common business processes to help learnerrsquos understand how their day-to-day tasks fit into the broader context of the SAP solution ie Order to Cash Procure to Pay Plan to Inventory
Business Transaction Role Based courses (e-learning)
SAP solution courses primarily for end-users these courses deliver precisely the skills and knowledge users need based on their specific job roles ie Financials Controlling Order to Cash Procure to Pay
SAP Solution focused courses (e-learning)
These courses focus on an individual SAP Solution ie NetWeaver CRM ERP Solution Manager
SAP Business Objects courses (e-learning)
These course support the current and previous versions of Business Objects Solutions (Xcelsius Crystal Reports Web Intelligence Voyager Business Objects Enterprise)
Online Knowledge Products (OKPs)
Early product training for experienced SAP personnel which covers
New Products ndash Earliest training available on new solutions
New Software Releases ndash Provides net change (delta) training between releases
copy SAP 2008 Page 10
E-Learning For Every Audience
Audience Type Executives amp
Managers
Project Team
Members
PowerSuper Users End Users
Foundation Courses Yes Yes Yes Yes
Business Process
Courses
Yes Yes Yes Yes
Business Transaction
Courses
No Yes Yes Yes
Solution Focused
Courses
No Yes Selected titles such
mySAP ERP series or
Solution Manager
Selected titles such
mySAP ERP series or
Solution Manager
SAP Business Objects
Courses
Yes Yes Yes - KA Yes ndash KA
Online Knowledge
Products (OKPs)
No Yes No No
copy SAP 2007 Page 11
SAP Education Services
eAcademy
copy SAP 2007 Page 12
Overview of the e-Academy
Learner centric approach to learning
Focus on business content relevant to the learnerrsquos job role
e-Academy is a supported learning that ensures availability of constant and
consistent help to participants for all units covered in the module
Mentor tips and SME interaction strengthens the learning
Help desk ndash Voice Chat Web based chat Net meetings
copy SAP 2008 Page 13
eAcademy Courses
Currently there are 11 eAcademies available
Code Title Access Period
TAW1e SAP eAcademy NetWeaver - ABAP Basics 5 months
TBSW4e SAP eAcademy NetWeaver ndash Business Warehouse 5 months
TERPe SAP eAcademy ERP - Integration of Business Processes 3 months
TFIN2e SAP eAcademy Financials - Management Accounting 5 months
TFIN5e SAP eAcademy Financials - Financial Accounting 5 months
THR1e SAP eAcademy Human Resources (HCM) - Management amp Administration 5 months
TIRT1e SAP eAcademy for Retail 5 months
TPLM3e SAP eAcademy PLM ndash Plant Maintenance amp Repair 5 months
TSCM4e SAP eAcademy SCM - Planning amp Manufacturing 5 months
TSCM5e SAP eAcademy SCM - Procurement 5 months
TSCM6e SAP eAcademy SCM - Order Fulfillment 5 months
httpwwwsapcomserviceseducationcerttrainingeacademiesindexepx
copy SAP 2007 Page 14
SAP Education Services
Additional Education Services
Additional Education Services
copy SAP 2007 Page 15
Training StrategyLearning Needs
Analysis
Education Readiness
ReviewUsage Health Check
Provides a roadmap for
the development and
deployment of an
effective education
solution
Ensures that the
correct role-based
training is delivered
to end users
Reduces overall effort
cost of education
solution - issues are
identified early
Identifies
roadblocks to
system usage that
prevent correct use
of the system
10 - 15 days effort 5 ndash 8 days effort 5 ndash 8 days effort 5 ndash 8 days effort
copy SAP 2007 Page 16
Speed Up with Firsthand Knowledge
SAP Education Products
Summery
Speed Up with Firsthand Knowledge
SAP Education Value
SAP Education Services
copy SAP 2007 Page 17
SAP Education Products
SAP Productivity Pak by RWD
copy SAP 2009 Page 18
Productivity Pak by RWD
Highlights
bull Accurate and easy-to-use simulation
functionality
bull Context-sensitive help functionality
bull Server-based and highly scalable
solution
bull Integration with existing SAP
solutions
Benefi ts
bull Reduced demand on training
personnel
bull Increased user productivity through
context-sensitive help for fast
resolution
of common problems
bull Increased authoring productivity
through
quick and accurate simulation
functionality
bull Easier administration with server-
based
configuration that supports Web-
enabled
user access
bull Reporting and statistics that identify
training gaps
copy SAP 2007 Page 19copy SAP 2007 Page 19
SAP Productivity Pak by RWD
A complete solution to rapidly
Create Organize Distribute Access amp Maintain
organizational knowledge to promote a community of collaboration
Record the menu paths
steps field entries and
screenshots automatically
Edit both a document and
simulation in the Single Source XML
file
Publish the job aides for end
user performance support
Deliver context-sensitive help
to end users at their
desktops
copy SAP 2007 Page 20
Traditional Approach to Documentation
System Configuration
Business Process Procedures (BPPs)
End-User Procedures
Manual independent
processes
Other documents
copy SAP 2007 Page 21
Existing Materials using Traditional Methods
Configuration
User Manuals
Flows
Business Process
Business Procedures
Policies
Simulations
Tips and Tricks
Testing Documents
FAQs
eLearning Content
Tips and Tricks
Training Document
Lessons Learned
Forms
copy SAP 2007 Page 22
Solutions for the Entire Project Cycle
Plan Design Deliver SupportDevelop Train Improve
BPPs TestingProcedures
amp
Exercises
Configuration Online
Help
uPerform
Document
Project Process Teams Training Team
copy SAP 2009 Page 23
Acrobat Connect by Adobe
Benefits of Acrobat
Connect by Adobe
Scheduled courses
enroll learners
automated notices and
reminders
Accesible from 98 of
Internet connected
computers
Enable rapid
communication and rapid
learning
copy SAP 2007 Page 24
SAP Education Products
SAP Learning Solution
copy SAP 2009 Page 25
Enterprise Learning
Comprehensive skill set
informaton for your
organization
Direct linkage to SAP HCM
funcationality
Overview of current
wokrforce skills level
elearning
functionalitydistributed
learning
copy SAP 2007 Page 26
What is the SAP Learning Solution
is a full function LMS amp LCMS that is pre-integrated into
every other aspect of SAP
is SCORM certified not just compliant
takes a proactive ldquopushrdquo approach to delivering the right
training to the right people
allows the integration of all learning methods (ldquoblended learningrdquo)
offers dynamic testing capabilities
provides robust analytics so you can see the impact of training on real business issues (eg sales results versus training attendance)
can directly perform in your performance review process and recruiting processes for true Enterprise Talent Management
The SAP Learning Solution
copy SAP 2007 Page 27
SAP Learning Solution A Complete Solution
Creating and structuring
learning content
Creating tests and certifications
Authoring
Environment
Content
Management
System
Learning Objects
Structure
Version
Status
Company
information and
other content
Ex
te
rn
al C
on
te
nt
Training administration
Course catalog
Integrated objective-oriented
testing
Bu
ilt o
nN
etW
eave
r
Learner Account
Roles
Communication data
Qualifications
Account assignment data
Training history
Collaboration
Integrated collaboration
Learning Offering
Classroom training
Virtual classrooms
WBTs
CBTs
Curricula
Learning Portal Learning
Management System
Learner Account
Learning strategy
Resultslearning progress
Content Player
Recognizes the learning
strategy
Guides the learner through the
course
Determines learning progress
External authoring tools WebDAV interface
copy SAP 2009 Page 28
Knowledge Accelerator
Insights into BI data
ldquoOut of the box solutionrdquo
Areas of customization
Real time insights into
Business Intelligence
Clarity around mission critical
intelligence
copy SAP 2007 Page 29
SAP Education Products
SAP User Experience Management by Knoa
(SAP UEM)
copy SAP 2007 Page 30
What Information Does SAP UEM by Knoa Provide
Application
Response
Quality
Of
Experience
Adoption
amp
Usage
User-Experienced
Response Time
Transaction Response
Navigation Response
Infrastructure Errors OS Servers Networks
Application Errors ABAP Errors Method Not
Allowed
SAP UEM monitors and measures the precise
experience received and the performance being
achieved by the users
SAP UEM can be used during testing in addition to
being used with productive users
User Behavior Utilization
Adoption
Errors
Compliance
Effectiveness
Proficiency
Work Flow
copy SAP 2007 Page 31
Speed Up with Firsthand Knowledge
SAP Education Products
SAP Education Services Summery
Speed Up with Firsthand Knowledge
SAP Education Value
SAP Education Services
copy SAP 2007 Page 32
Overview of our Products amp Services
Classroom Training
- OverviewEnd User
- Project Team
- Consultant Education
Learning Enhancement Services
- Job Profiling
- Content Development
Enterprise Learning
- Dynamic Collaboration
- Learning portal for all
online training activities
- Content Management
System
- Reporting and Analytics
- Course Catalog
- Resource Management
- Organizational structure
in place
- Personalized Learning
offering
Adobe Meeting
- Improves productivity
through high impact live
web seminars and
engaging on-demand
presentations
- Improves the frequency
and consistency of
communications
Composer
- Create and Maintain
business process and
performance support
documentation
Employee Performance Support Services
- Product Implementation - Standard workshops
- Product training - Specialized Consulting
Productivity Pak
- Create Organize
Distribute Access and
Maintain business process
and performance support
Information
- Enabling a dynamic
learning organizations
- Help user share
knowledge among
themselves and with
content developer
Customised Training
- Curriculum
- Dedicated
Blended Learning
Online Training
- E-learning
- OKPs
- E-Academies
Training Strategy Learning Needs Analysis Education Readiness Review Usage Health Check
Provides a roadmap for the
development and deployment of
an effective education solution
Ensures that the correct role-
based training is delivered to
end users
Reduces overall effort cost of
education solution - issues are
identified early
Identifies roadblocks to
system usage that prevent
correct use of the system
10 - 15 days effort 5 ndash 8 days effort 5 ndash 8 days effort 5 ndash 8 days effort
Education Methodology
Adobe Learning
- Lightweight Learning
Management System
- Works as a stand
alone system
- Can work with earlier
SAP versions
-Use of Master Records
from SAP
copy SAP 2007 Page 33
Thanks for your attention
Speed Up with firsthand
knowledge
Speed Up with firsthand
knowledge
AbdulRahman Ali Al-Garni
SAP Education
SAP ndash Saudi Arabia
Kingdom Tower 28th Floor King Fahad Road
T + 966 1 211-8193
M +966 50 453 5774
F + 966 1 211-8180
E abdulrahmangarnisapcomwwwsapcommena
copy SAP 2007 Page 34
Copyright
No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG The information contained herein may be changed without prior notice
Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors
Microsoft Windows Excel Outlook and PowerPoint are registered trademarks of Microsoft Corporation
IBM DB2 DB2 Universal Database OS2 Parallel Sysplex MVSESA AIX S390 AS400 OS390 OS400 iSeries pSeries xSeries zSeries System i System i5 System p System p5 System x System z System z9 zOS AFP Intelligent Miner WebSphere Netfinity Tivoli Informix i5OS POWER POWER5 POWER5+ OpenPower and PowerPC are trademarks or registered trademarks of IBM Corporation
Adobe the Adobe logo Acrobat PostScript and Reader are either trademarks or registered trademarks of Adobe Systems Incorporated in the United States andor other countries
Oracle is a registered trademark of Oracle Corporation
UNIX XOpen OSF1 and Motif are registered trademarks of the Open Group
Citrix ICA Program Neighborhood MetaFrame WinFrame VideoFrame and MultiWin are trademarks or registered trademarks of Citrix Systems Inc
HTML XML XHTML and W3C are trademarks or registered trademarks of W3Creg World Wide Web Consortium Massachusetts Institute of Technology
Java is a registered trademark of Sun Microsystems Inc
JavaScript is a registered trademark of Sun Microsystems Inc used under license for technology invented and implemented by Netscape
MaxDB is a trademark of MySQL AB Sweden
SAP R3 mySAP mySAPcom xApps xApp SAP NetWeaver and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world All other product and service names mentioned are the trademarks of their respective companies Data contained in this document serves informational purposes only National product specifications may vary
The information in this document is proprietary to SAP No part of this document may be reproduced copied or transmitted in any form or for any purpose without the express prior written permission of SAP AG
This document is a preliminary version and not subject to your license agreement or any other agreement with SAP This document contains only intended strategies developments and functionalities of the SAPreg product and is not intended to be binding upon SAP to any particular course of business product strategy andor development Please note that this document is subject to change and may be changed by SAP at any time without notice
SAP assumes no responsibility for errors or omissions in this document SAP does not warrant the accuracy or completeness of the information text graphics links or other items contained within this material This document is provided without a warranty of any kind either express or implied including but not limited to the implied warranties of merchantability fitness for a particular purpose or non-infringement
SAP shall have no liability for damages of any kind including without limitation direct special indirect or consequential damages that may result from the use of these materials This limitation shall not apply in cases of intent or gross negligence
The statutory liability for personal injury and defective products is not affected SAP has no control over the information that you may access through the use of hot links contained in these materials and does not endorse your use of third-party Web pages nor provide any warranty whatsoever relating to third-party Web pages
copy SAP 2007 Page 8
SAP Education Services
eLearning
copy SAP 2008 Page 9
SAP E-Learning Curriculums
Over 150 elearning titleshellip
Foundation courses (e-learning)
These SAP solution courses familiarize learners with the overall software and prepare the learner to proceed with their learning on subsequent courses ie SAP Navigation Solutions Powered by SAP
Business Process courses (e-learning)
These SAP solution courses give an overview of common business processes to help learnerrsquos understand how their day-to-day tasks fit into the broader context of the SAP solution ie Order to Cash Procure to Pay Plan to Inventory
Business Transaction Role Based courses (e-learning)
SAP solution courses primarily for end-users these courses deliver precisely the skills and knowledge users need based on their specific job roles ie Financials Controlling Order to Cash Procure to Pay
SAP Solution focused courses (e-learning)
These courses focus on an individual SAP Solution ie NetWeaver CRM ERP Solution Manager
SAP Business Objects courses (e-learning)
These course support the current and previous versions of Business Objects Solutions (Xcelsius Crystal Reports Web Intelligence Voyager Business Objects Enterprise)
Online Knowledge Products (OKPs)
Early product training for experienced SAP personnel which covers
New Products ndash Earliest training available on new solutions
New Software Releases ndash Provides net change (delta) training between releases
copy SAP 2008 Page 10
E-Learning For Every Audience
Audience Type Executives amp
Managers
Project Team
Members
PowerSuper Users End Users
Foundation Courses Yes Yes Yes Yes
Business Process
Courses
Yes Yes Yes Yes
Business Transaction
Courses
No Yes Yes Yes
Solution Focused
Courses
No Yes Selected titles such
mySAP ERP series or
Solution Manager
Selected titles such
mySAP ERP series or
Solution Manager
SAP Business Objects
Courses
Yes Yes Yes - KA Yes ndash KA
Online Knowledge
Products (OKPs)
No Yes No No
copy SAP 2007 Page 11
SAP Education Services
eAcademy
copy SAP 2007 Page 12
Overview of the e-Academy
Learner centric approach to learning
Focus on business content relevant to the learnerrsquos job role
e-Academy is a supported learning that ensures availability of constant and
consistent help to participants for all units covered in the module
Mentor tips and SME interaction strengthens the learning
Help desk ndash Voice Chat Web based chat Net meetings
copy SAP 2008 Page 13
eAcademy Courses
Currently there are 11 eAcademies available
Code Title Access Period
TAW1e SAP eAcademy NetWeaver - ABAP Basics 5 months
TBSW4e SAP eAcademy NetWeaver ndash Business Warehouse 5 months
TERPe SAP eAcademy ERP - Integration of Business Processes 3 months
TFIN2e SAP eAcademy Financials - Management Accounting 5 months
TFIN5e SAP eAcademy Financials - Financial Accounting 5 months
THR1e SAP eAcademy Human Resources (HCM) - Management amp Administration 5 months
TIRT1e SAP eAcademy for Retail 5 months
TPLM3e SAP eAcademy PLM ndash Plant Maintenance amp Repair 5 months
TSCM4e SAP eAcademy SCM - Planning amp Manufacturing 5 months
TSCM5e SAP eAcademy SCM - Procurement 5 months
TSCM6e SAP eAcademy SCM - Order Fulfillment 5 months
httpwwwsapcomserviceseducationcerttrainingeacademiesindexepx
copy SAP 2007 Page 14
SAP Education Services
Additional Education Services
Additional Education Services
copy SAP 2007 Page 15
Training StrategyLearning Needs
Analysis
Education Readiness
ReviewUsage Health Check
Provides a roadmap for
the development and
deployment of an
effective education
solution
Ensures that the
correct role-based
training is delivered
to end users
Reduces overall effort
cost of education
solution - issues are
identified early
Identifies
roadblocks to
system usage that
prevent correct use
of the system
10 - 15 days effort 5 ndash 8 days effort 5 ndash 8 days effort 5 ndash 8 days effort
copy SAP 2007 Page 16
Speed Up with Firsthand Knowledge
SAP Education Products
Summery
Speed Up with Firsthand Knowledge
SAP Education Value
SAP Education Services
copy SAP 2007 Page 17
SAP Education Products
SAP Productivity Pak by RWD
copy SAP 2009 Page 18
Productivity Pak by RWD
Highlights
bull Accurate and easy-to-use simulation
functionality
bull Context-sensitive help functionality
bull Server-based and highly scalable
solution
bull Integration with existing SAP
solutions
Benefi ts
bull Reduced demand on training
personnel
bull Increased user productivity through
context-sensitive help for fast
resolution
of common problems
bull Increased authoring productivity
through
quick and accurate simulation
functionality
bull Easier administration with server-
based
configuration that supports Web-
enabled
user access
bull Reporting and statistics that identify
training gaps
copy SAP 2007 Page 19copy SAP 2007 Page 19
SAP Productivity Pak by RWD
A complete solution to rapidly
Create Organize Distribute Access amp Maintain
organizational knowledge to promote a community of collaboration
Record the menu paths
steps field entries and
screenshots automatically
Edit both a document and
simulation in the Single Source XML
file
Publish the job aides for end
user performance support
Deliver context-sensitive help
to end users at their
desktops
copy SAP 2007 Page 20
Traditional Approach to Documentation
System Configuration
Business Process Procedures (BPPs)
End-User Procedures
Manual independent
processes
Other documents
copy SAP 2007 Page 21
Existing Materials using Traditional Methods
Configuration
User Manuals
Flows
Business Process
Business Procedures
Policies
Simulations
Tips and Tricks
Testing Documents
FAQs
eLearning Content
Tips and Tricks
Training Document
Lessons Learned
Forms
copy SAP 2007 Page 22
Solutions for the Entire Project Cycle
Plan Design Deliver SupportDevelop Train Improve
BPPs TestingProcedures
amp
Exercises
Configuration Online
Help
uPerform
Document
Project Process Teams Training Team
copy SAP 2009 Page 23
Acrobat Connect by Adobe
Benefits of Acrobat
Connect by Adobe
Scheduled courses
enroll learners
automated notices and
reminders
Accesible from 98 of
Internet connected
computers
Enable rapid
communication and rapid
learning
copy SAP 2007 Page 24
SAP Education Products
SAP Learning Solution
copy SAP 2009 Page 25
Enterprise Learning
Comprehensive skill set
informaton for your
organization
Direct linkage to SAP HCM
funcationality
Overview of current
wokrforce skills level
elearning
functionalitydistributed
learning
copy SAP 2007 Page 26
What is the SAP Learning Solution
is a full function LMS amp LCMS that is pre-integrated into
every other aspect of SAP
is SCORM certified not just compliant
takes a proactive ldquopushrdquo approach to delivering the right
training to the right people
allows the integration of all learning methods (ldquoblended learningrdquo)
offers dynamic testing capabilities
provides robust analytics so you can see the impact of training on real business issues (eg sales results versus training attendance)
can directly perform in your performance review process and recruiting processes for true Enterprise Talent Management
The SAP Learning Solution
copy SAP 2007 Page 27
SAP Learning Solution A Complete Solution
Creating and structuring
learning content
Creating tests and certifications
Authoring
Environment
Content
Management
System
Learning Objects
Structure
Version
Status
Company
information and
other content
Ex
te
rn
al C
on
te
nt
Training administration
Course catalog
Integrated objective-oriented
testing
Bu
ilt o
nN
etW
eave
r
Learner Account
Roles
Communication data
Qualifications
Account assignment data
Training history
Collaboration
Integrated collaboration
Learning Offering
Classroom training
Virtual classrooms
WBTs
CBTs
Curricula
Learning Portal Learning
Management System
Learner Account
Learning strategy
Resultslearning progress
Content Player
Recognizes the learning
strategy
Guides the learner through the
course
Determines learning progress
External authoring tools WebDAV interface
copy SAP 2009 Page 28
Knowledge Accelerator
Insights into BI data
ldquoOut of the box solutionrdquo
Areas of customization
Real time insights into
Business Intelligence
Clarity around mission critical
intelligence
copy SAP 2007 Page 29
SAP Education Products
SAP User Experience Management by Knoa
(SAP UEM)
copy SAP 2007 Page 30
What Information Does SAP UEM by Knoa Provide
Application
Response
Quality
Of
Experience
Adoption
amp
Usage
User-Experienced
Response Time
Transaction Response
Navigation Response
Infrastructure Errors OS Servers Networks
Application Errors ABAP Errors Method Not
Allowed
SAP UEM monitors and measures the precise
experience received and the performance being
achieved by the users
SAP UEM can be used during testing in addition to
being used with productive users
User Behavior Utilization
Adoption
Errors
Compliance
Effectiveness
Proficiency
Work Flow
copy SAP 2007 Page 31
Speed Up with Firsthand Knowledge
SAP Education Products
SAP Education Services Summery
Speed Up with Firsthand Knowledge
SAP Education Value
SAP Education Services
copy SAP 2007 Page 32
Overview of our Products amp Services
Classroom Training
- OverviewEnd User
- Project Team
- Consultant Education
Learning Enhancement Services
- Job Profiling
- Content Development
Enterprise Learning
- Dynamic Collaboration
- Learning portal for all
online training activities
- Content Management
System
- Reporting and Analytics
- Course Catalog
- Resource Management
- Organizational structure
in place
- Personalized Learning
offering
Adobe Meeting
- Improves productivity
through high impact live
web seminars and
engaging on-demand
presentations
- Improves the frequency
and consistency of
communications
Composer
- Create and Maintain
business process and
performance support
documentation
Employee Performance Support Services
- Product Implementation - Standard workshops
- Product training - Specialized Consulting
Productivity Pak
- Create Organize
Distribute Access and
Maintain business process
and performance support
Information
- Enabling a dynamic
learning organizations
- Help user share
knowledge among
themselves and with
content developer
Customised Training
- Curriculum
- Dedicated
Blended Learning
Online Training
- E-learning
- OKPs
- E-Academies
Training Strategy Learning Needs Analysis Education Readiness Review Usage Health Check
Provides a roadmap for the
development and deployment of
an effective education solution
Ensures that the correct role-
based training is delivered to
end users
Reduces overall effort cost of
education solution - issues are
identified early
Identifies roadblocks to
system usage that prevent
correct use of the system
10 - 15 days effort 5 ndash 8 days effort 5 ndash 8 days effort 5 ndash 8 days effort
Education Methodology
Adobe Learning
- Lightweight Learning
Management System
- Works as a stand
alone system
- Can work with earlier
SAP versions
-Use of Master Records
from SAP
copy SAP 2007 Page 33
Thanks for your attention
Speed Up with firsthand
knowledge
Speed Up with firsthand
knowledge
AbdulRahman Ali Al-Garni
SAP Education
SAP ndash Saudi Arabia
Kingdom Tower 28th Floor King Fahad Road
T + 966 1 211-8193
M +966 50 453 5774
F + 966 1 211-8180
E abdulrahmangarnisapcomwwwsapcommena
copy SAP 2007 Page 34
Copyright
No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG The information contained herein may be changed without prior notice
Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors
Microsoft Windows Excel Outlook and PowerPoint are registered trademarks of Microsoft Corporation
IBM DB2 DB2 Universal Database OS2 Parallel Sysplex MVSESA AIX S390 AS400 OS390 OS400 iSeries pSeries xSeries zSeries System i System i5 System p System p5 System x System z System z9 zOS AFP Intelligent Miner WebSphere Netfinity Tivoli Informix i5OS POWER POWER5 POWER5+ OpenPower and PowerPC are trademarks or registered trademarks of IBM Corporation
Adobe the Adobe logo Acrobat PostScript and Reader are either trademarks or registered trademarks of Adobe Systems Incorporated in the United States andor other countries
Oracle is a registered trademark of Oracle Corporation
UNIX XOpen OSF1 and Motif are registered trademarks of the Open Group
Citrix ICA Program Neighborhood MetaFrame WinFrame VideoFrame and MultiWin are trademarks or registered trademarks of Citrix Systems Inc
HTML XML XHTML and W3C are trademarks or registered trademarks of W3Creg World Wide Web Consortium Massachusetts Institute of Technology
Java is a registered trademark of Sun Microsystems Inc
JavaScript is a registered trademark of Sun Microsystems Inc used under license for technology invented and implemented by Netscape
MaxDB is a trademark of MySQL AB Sweden
SAP R3 mySAP mySAPcom xApps xApp SAP NetWeaver and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world All other product and service names mentioned are the trademarks of their respective companies Data contained in this document serves informational purposes only National product specifications may vary
The information in this document is proprietary to SAP No part of this document may be reproduced copied or transmitted in any form or for any purpose without the express prior written permission of SAP AG
This document is a preliminary version and not subject to your license agreement or any other agreement with SAP This document contains only intended strategies developments and functionalities of the SAPreg product and is not intended to be binding upon SAP to any particular course of business product strategy andor development Please note that this document is subject to change and may be changed by SAP at any time without notice
SAP assumes no responsibility for errors or omissions in this document SAP does not warrant the accuracy or completeness of the information text graphics links or other items contained within this material This document is provided without a warranty of any kind either express or implied including but not limited to the implied warranties of merchantability fitness for a particular purpose or non-infringement
SAP shall have no liability for damages of any kind including without limitation direct special indirect or consequential damages that may result from the use of these materials This limitation shall not apply in cases of intent or gross negligence
The statutory liability for personal injury and defective products is not affected SAP has no control over the information that you may access through the use of hot links contained in these materials and does not endorse your use of third-party Web pages nor provide any warranty whatsoever relating to third-party Web pages
copy SAP 2008 Page 9
SAP E-Learning Curriculums
Over 150 elearning titleshellip
Foundation courses (e-learning)
These SAP solution courses familiarize learners with the overall software and prepare the learner to proceed with their learning on subsequent courses ie SAP Navigation Solutions Powered by SAP
Business Process courses (e-learning)
These SAP solution courses give an overview of common business processes to help learnerrsquos understand how their day-to-day tasks fit into the broader context of the SAP solution ie Order to Cash Procure to Pay Plan to Inventory
Business Transaction Role Based courses (e-learning)
SAP solution courses primarily for end-users these courses deliver precisely the skills and knowledge users need based on their specific job roles ie Financials Controlling Order to Cash Procure to Pay
SAP Solution focused courses (e-learning)
These courses focus on an individual SAP Solution ie NetWeaver CRM ERP Solution Manager
SAP Business Objects courses (e-learning)
These course support the current and previous versions of Business Objects Solutions (Xcelsius Crystal Reports Web Intelligence Voyager Business Objects Enterprise)
Online Knowledge Products (OKPs)
Early product training for experienced SAP personnel which covers
New Products ndash Earliest training available on new solutions
New Software Releases ndash Provides net change (delta) training between releases
copy SAP 2008 Page 10
E-Learning For Every Audience
Audience Type Executives amp
Managers
Project Team
Members
PowerSuper Users End Users
Foundation Courses Yes Yes Yes Yes
Business Process
Courses
Yes Yes Yes Yes
Business Transaction
Courses
No Yes Yes Yes
Solution Focused
Courses
No Yes Selected titles such
mySAP ERP series or
Solution Manager
Selected titles such
mySAP ERP series or
Solution Manager
SAP Business Objects
Courses
Yes Yes Yes - KA Yes ndash KA
Online Knowledge
Products (OKPs)
No Yes No No
copy SAP 2007 Page 11
SAP Education Services
eAcademy
copy SAP 2007 Page 12
Overview of the e-Academy
Learner centric approach to learning
Focus on business content relevant to the learnerrsquos job role
e-Academy is a supported learning that ensures availability of constant and
consistent help to participants for all units covered in the module
Mentor tips and SME interaction strengthens the learning
Help desk ndash Voice Chat Web based chat Net meetings
copy SAP 2008 Page 13
eAcademy Courses
Currently there are 11 eAcademies available
Code Title Access Period
TAW1e SAP eAcademy NetWeaver - ABAP Basics 5 months
TBSW4e SAP eAcademy NetWeaver ndash Business Warehouse 5 months
TERPe SAP eAcademy ERP - Integration of Business Processes 3 months
TFIN2e SAP eAcademy Financials - Management Accounting 5 months
TFIN5e SAP eAcademy Financials - Financial Accounting 5 months
THR1e SAP eAcademy Human Resources (HCM) - Management amp Administration 5 months
TIRT1e SAP eAcademy for Retail 5 months
TPLM3e SAP eAcademy PLM ndash Plant Maintenance amp Repair 5 months
TSCM4e SAP eAcademy SCM - Planning amp Manufacturing 5 months
TSCM5e SAP eAcademy SCM - Procurement 5 months
TSCM6e SAP eAcademy SCM - Order Fulfillment 5 months
httpwwwsapcomserviceseducationcerttrainingeacademiesindexepx
copy SAP 2007 Page 14
SAP Education Services
Additional Education Services
Additional Education Services
copy SAP 2007 Page 15
Training StrategyLearning Needs
Analysis
Education Readiness
ReviewUsage Health Check
Provides a roadmap for
the development and
deployment of an
effective education
solution
Ensures that the
correct role-based
training is delivered
to end users
Reduces overall effort
cost of education
solution - issues are
identified early
Identifies
roadblocks to
system usage that
prevent correct use
of the system
10 - 15 days effort 5 ndash 8 days effort 5 ndash 8 days effort 5 ndash 8 days effort
copy SAP 2007 Page 16
Speed Up with Firsthand Knowledge
SAP Education Products
Summery
Speed Up with Firsthand Knowledge
SAP Education Value
SAP Education Services
copy SAP 2007 Page 17
SAP Education Products
SAP Productivity Pak by RWD
copy SAP 2009 Page 18
Productivity Pak by RWD
Highlights
bull Accurate and easy-to-use simulation
functionality
bull Context-sensitive help functionality
bull Server-based and highly scalable
solution
bull Integration with existing SAP
solutions
Benefi ts
bull Reduced demand on training
personnel
bull Increased user productivity through
context-sensitive help for fast
resolution
of common problems
bull Increased authoring productivity
through
quick and accurate simulation
functionality
bull Easier administration with server-
based
configuration that supports Web-
enabled
user access
bull Reporting and statistics that identify
training gaps
copy SAP 2007 Page 19copy SAP 2007 Page 19
SAP Productivity Pak by RWD
A complete solution to rapidly
Create Organize Distribute Access amp Maintain
organizational knowledge to promote a community of collaboration
Record the menu paths
steps field entries and
screenshots automatically
Edit both a document and
simulation in the Single Source XML
file
Publish the job aides for end
user performance support
Deliver context-sensitive help
to end users at their
desktops
copy SAP 2007 Page 20
Traditional Approach to Documentation
System Configuration
Business Process Procedures (BPPs)
End-User Procedures
Manual independent
processes
Other documents
copy SAP 2007 Page 21
Existing Materials using Traditional Methods
Configuration
User Manuals
Flows
Business Process
Business Procedures
Policies
Simulations
Tips and Tricks
Testing Documents
FAQs
eLearning Content
Tips and Tricks
Training Document
Lessons Learned
Forms
copy SAP 2007 Page 22
Solutions for the Entire Project Cycle
Plan Design Deliver SupportDevelop Train Improve
BPPs TestingProcedures
amp
Exercises
Configuration Online
Help
uPerform
Document
Project Process Teams Training Team
copy SAP 2009 Page 23
Acrobat Connect by Adobe
Benefits of Acrobat
Connect by Adobe
Scheduled courses
enroll learners
automated notices and
reminders
Accesible from 98 of
Internet connected
computers
Enable rapid
communication and rapid
learning
copy SAP 2007 Page 24
SAP Education Products
SAP Learning Solution
copy SAP 2009 Page 25
Enterprise Learning
Comprehensive skill set
informaton for your
organization
Direct linkage to SAP HCM
funcationality
Overview of current
wokrforce skills level
elearning
functionalitydistributed
learning
copy SAP 2007 Page 26
What is the SAP Learning Solution
is a full function LMS amp LCMS that is pre-integrated into
every other aspect of SAP
is SCORM certified not just compliant
takes a proactive ldquopushrdquo approach to delivering the right
training to the right people
allows the integration of all learning methods (ldquoblended learningrdquo)
offers dynamic testing capabilities
provides robust analytics so you can see the impact of training on real business issues (eg sales results versus training attendance)
can directly perform in your performance review process and recruiting processes for true Enterprise Talent Management
The SAP Learning Solution
copy SAP 2007 Page 27
SAP Learning Solution A Complete Solution
Creating and structuring
learning content
Creating tests and certifications
Authoring
Environment
Content
Management
System
Learning Objects
Structure
Version
Status
Company
information and
other content
Ex
te
rn
al C
on
te
nt
Training administration
Course catalog
Integrated objective-oriented
testing
Bu
ilt o
nN
etW
eave
r
Learner Account
Roles
Communication data
Qualifications
Account assignment data
Training history
Collaboration
Integrated collaboration
Learning Offering
Classroom training
Virtual classrooms
WBTs
CBTs
Curricula
Learning Portal Learning
Management System
Learner Account
Learning strategy
Resultslearning progress
Content Player
Recognizes the learning
strategy
Guides the learner through the
course
Determines learning progress
External authoring tools WebDAV interface
copy SAP 2009 Page 28
Knowledge Accelerator
Insights into BI data
ldquoOut of the box solutionrdquo
Areas of customization
Real time insights into
Business Intelligence
Clarity around mission critical
intelligence
copy SAP 2007 Page 29
SAP Education Products
SAP User Experience Management by Knoa
(SAP UEM)
copy SAP 2007 Page 30
What Information Does SAP UEM by Knoa Provide
Application
Response
Quality
Of
Experience
Adoption
amp
Usage
User-Experienced
Response Time
Transaction Response
Navigation Response
Infrastructure Errors OS Servers Networks
Application Errors ABAP Errors Method Not
Allowed
SAP UEM monitors and measures the precise
experience received and the performance being
achieved by the users
SAP UEM can be used during testing in addition to
being used with productive users
User Behavior Utilization
Adoption
Errors
Compliance
Effectiveness
Proficiency
Work Flow
copy SAP 2007 Page 31
Speed Up with Firsthand Knowledge
SAP Education Products
SAP Education Services Summery
Speed Up with Firsthand Knowledge
SAP Education Value
SAP Education Services
copy SAP 2007 Page 32
Overview of our Products amp Services
Classroom Training
- OverviewEnd User
- Project Team
- Consultant Education
Learning Enhancement Services
- Job Profiling
- Content Development
Enterprise Learning
- Dynamic Collaboration
- Learning portal for all
online training activities
- Content Management
System
- Reporting and Analytics
- Course Catalog
- Resource Management
- Organizational structure
in place
- Personalized Learning
offering
Adobe Meeting
- Improves productivity
through high impact live
web seminars and
engaging on-demand
presentations
- Improves the frequency
and consistency of
communications
Composer
- Create and Maintain
business process and
performance support
documentation
Employee Performance Support Services
- Product Implementation - Standard workshops
- Product training - Specialized Consulting
Productivity Pak
- Create Organize
Distribute Access and
Maintain business process
and performance support
Information
- Enabling a dynamic
learning organizations
- Help user share
knowledge among
themselves and with
content developer
Customised Training
- Curriculum
- Dedicated
Blended Learning
Online Training
- E-learning
- OKPs
- E-Academies
Training Strategy Learning Needs Analysis Education Readiness Review Usage Health Check
Provides a roadmap for the
development and deployment of
an effective education solution
Ensures that the correct role-
based training is delivered to
end users
Reduces overall effort cost of
education solution - issues are
identified early
Identifies roadblocks to
system usage that prevent
correct use of the system
10 - 15 days effort 5 ndash 8 days effort 5 ndash 8 days effort 5 ndash 8 days effort
Education Methodology
Adobe Learning
- Lightweight Learning
Management System
- Works as a stand
alone system
- Can work with earlier
SAP versions
-Use of Master Records
from SAP
copy SAP 2007 Page 33
Thanks for your attention
Speed Up with firsthand
knowledge
Speed Up with firsthand
knowledge
AbdulRahman Ali Al-Garni
SAP Education
SAP ndash Saudi Arabia
Kingdom Tower 28th Floor King Fahad Road
T + 966 1 211-8193
M +966 50 453 5774
F + 966 1 211-8180
E abdulrahmangarnisapcomwwwsapcommena
copy SAP 2007 Page 34
Copyright
No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG The information contained herein may be changed without prior notice
Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors
Microsoft Windows Excel Outlook and PowerPoint are registered trademarks of Microsoft Corporation
IBM DB2 DB2 Universal Database OS2 Parallel Sysplex MVSESA AIX S390 AS400 OS390 OS400 iSeries pSeries xSeries zSeries System i System i5 System p System p5 System x System z System z9 zOS AFP Intelligent Miner WebSphere Netfinity Tivoli Informix i5OS POWER POWER5 POWER5+ OpenPower and PowerPC are trademarks or registered trademarks of IBM Corporation
Adobe the Adobe logo Acrobat PostScript and Reader are either trademarks or registered trademarks of Adobe Systems Incorporated in the United States andor other countries
Oracle is a registered trademark of Oracle Corporation
UNIX XOpen OSF1 and Motif are registered trademarks of the Open Group
Citrix ICA Program Neighborhood MetaFrame WinFrame VideoFrame and MultiWin are trademarks or registered trademarks of Citrix Systems Inc
HTML XML XHTML and W3C are trademarks or registered trademarks of W3Creg World Wide Web Consortium Massachusetts Institute of Technology
Java is a registered trademark of Sun Microsystems Inc
JavaScript is a registered trademark of Sun Microsystems Inc used under license for technology invented and implemented by Netscape
MaxDB is a trademark of MySQL AB Sweden
SAP R3 mySAP mySAPcom xApps xApp SAP NetWeaver and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world All other product and service names mentioned are the trademarks of their respective companies Data contained in this document serves informational purposes only National product specifications may vary
The information in this document is proprietary to SAP No part of this document may be reproduced copied or transmitted in any form or for any purpose without the express prior written permission of SAP AG
This document is a preliminary version and not subject to your license agreement or any other agreement with SAP This document contains only intended strategies developments and functionalities of the SAPreg product and is not intended to be binding upon SAP to any particular course of business product strategy andor development Please note that this document is subject to change and may be changed by SAP at any time without notice
SAP assumes no responsibility for errors or omissions in this document SAP does not warrant the accuracy or completeness of the information text graphics links or other items contained within this material This document is provided without a warranty of any kind either express or implied including but not limited to the implied warranties of merchantability fitness for a particular purpose or non-infringement
SAP shall have no liability for damages of any kind including without limitation direct special indirect or consequential damages that may result from the use of these materials This limitation shall not apply in cases of intent or gross negligence
The statutory liability for personal injury and defective products is not affected SAP has no control over the information that you may access through the use of hot links contained in these materials and does not endorse your use of third-party Web pages nor provide any warranty whatsoever relating to third-party Web pages
copy SAP 2008 Page 10
E-Learning For Every Audience
Audience Type Executives amp
Managers
Project Team
Members
PowerSuper Users End Users
Foundation Courses Yes Yes Yes Yes
Business Process
Courses
Yes Yes Yes Yes
Business Transaction
Courses
No Yes Yes Yes
Solution Focused
Courses
No Yes Selected titles such
mySAP ERP series or
Solution Manager
Selected titles such
mySAP ERP series or
Solution Manager
SAP Business Objects
Courses
Yes Yes Yes - KA Yes ndash KA
Online Knowledge
Products (OKPs)
No Yes No No
copy SAP 2007 Page 11
SAP Education Services
eAcademy
copy SAP 2007 Page 12
Overview of the e-Academy
Learner centric approach to learning
Focus on business content relevant to the learnerrsquos job role
e-Academy is a supported learning that ensures availability of constant and
consistent help to participants for all units covered in the module
Mentor tips and SME interaction strengthens the learning
Help desk ndash Voice Chat Web based chat Net meetings
copy SAP 2008 Page 13
eAcademy Courses
Currently there are 11 eAcademies available
Code Title Access Period
TAW1e SAP eAcademy NetWeaver - ABAP Basics 5 months
TBSW4e SAP eAcademy NetWeaver ndash Business Warehouse 5 months
TERPe SAP eAcademy ERP - Integration of Business Processes 3 months
TFIN2e SAP eAcademy Financials - Management Accounting 5 months
TFIN5e SAP eAcademy Financials - Financial Accounting 5 months
THR1e SAP eAcademy Human Resources (HCM) - Management amp Administration 5 months
TIRT1e SAP eAcademy for Retail 5 months
TPLM3e SAP eAcademy PLM ndash Plant Maintenance amp Repair 5 months
TSCM4e SAP eAcademy SCM - Planning amp Manufacturing 5 months
TSCM5e SAP eAcademy SCM - Procurement 5 months
TSCM6e SAP eAcademy SCM - Order Fulfillment 5 months
httpwwwsapcomserviceseducationcerttrainingeacademiesindexepx
copy SAP 2007 Page 14
SAP Education Services
Additional Education Services
Additional Education Services
copy SAP 2007 Page 15
Training StrategyLearning Needs
Analysis
Education Readiness
ReviewUsage Health Check
Provides a roadmap for
the development and
deployment of an
effective education
solution
Ensures that the
correct role-based
training is delivered
to end users
Reduces overall effort
cost of education
solution - issues are
identified early
Identifies
roadblocks to
system usage that
prevent correct use
of the system
10 - 15 days effort 5 ndash 8 days effort 5 ndash 8 days effort 5 ndash 8 days effort
copy SAP 2007 Page 16
Speed Up with Firsthand Knowledge
SAP Education Products
Summery
Speed Up with Firsthand Knowledge
SAP Education Value
SAP Education Services
copy SAP 2007 Page 17
SAP Education Products
SAP Productivity Pak by RWD
copy SAP 2009 Page 18
Productivity Pak by RWD
Highlights
bull Accurate and easy-to-use simulation
functionality
bull Context-sensitive help functionality
bull Server-based and highly scalable
solution
bull Integration with existing SAP
solutions
Benefi ts
bull Reduced demand on training
personnel
bull Increased user productivity through
context-sensitive help for fast
resolution
of common problems
bull Increased authoring productivity
through
quick and accurate simulation
functionality
bull Easier administration with server-
based
configuration that supports Web-
enabled
user access
bull Reporting and statistics that identify
training gaps
copy SAP 2007 Page 19copy SAP 2007 Page 19
SAP Productivity Pak by RWD
A complete solution to rapidly
Create Organize Distribute Access amp Maintain
organizational knowledge to promote a community of collaboration
Record the menu paths
steps field entries and
screenshots automatically
Edit both a document and
simulation in the Single Source XML
file
Publish the job aides for end
user performance support
Deliver context-sensitive help
to end users at their
desktops
copy SAP 2007 Page 20
Traditional Approach to Documentation
System Configuration
Business Process Procedures (BPPs)
End-User Procedures
Manual independent
processes
Other documents
copy SAP 2007 Page 21
Existing Materials using Traditional Methods
Configuration
User Manuals
Flows
Business Process
Business Procedures
Policies
Simulations
Tips and Tricks
Testing Documents
FAQs
eLearning Content
Tips and Tricks
Training Document
Lessons Learned
Forms
copy SAP 2007 Page 22
Solutions for the Entire Project Cycle
Plan Design Deliver SupportDevelop Train Improve
BPPs TestingProcedures
amp
Exercises
Configuration Online
Help
uPerform
Document
Project Process Teams Training Team
copy SAP 2009 Page 23
Acrobat Connect by Adobe
Benefits of Acrobat
Connect by Adobe
Scheduled courses
enroll learners
automated notices and
reminders
Accesible from 98 of
Internet connected
computers
Enable rapid
communication and rapid
learning
copy SAP 2007 Page 24
SAP Education Products
SAP Learning Solution
copy SAP 2009 Page 25
Enterprise Learning
Comprehensive skill set
informaton for your
organization
Direct linkage to SAP HCM
funcationality
Overview of current
wokrforce skills level
elearning
functionalitydistributed
learning
copy SAP 2007 Page 26
What is the SAP Learning Solution
is a full function LMS amp LCMS that is pre-integrated into
every other aspect of SAP
is SCORM certified not just compliant
takes a proactive ldquopushrdquo approach to delivering the right
training to the right people
allows the integration of all learning methods (ldquoblended learningrdquo)
offers dynamic testing capabilities
provides robust analytics so you can see the impact of training on real business issues (eg sales results versus training attendance)
can directly perform in your performance review process and recruiting processes for true Enterprise Talent Management
The SAP Learning Solution
copy SAP 2007 Page 27
SAP Learning Solution A Complete Solution
Creating and structuring
learning content
Creating tests and certifications
Authoring
Environment
Content
Management
System
Learning Objects
Structure
Version
Status
Company
information and
other content
Ex
te
rn
al C
on
te
nt
Training administration
Course catalog
Integrated objective-oriented
testing
Bu
ilt o
nN
etW
eave
r
Learner Account
Roles
Communication data
Qualifications
Account assignment data
Training history
Collaboration
Integrated collaboration
Learning Offering
Classroom training
Virtual classrooms
WBTs
CBTs
Curricula
Learning Portal Learning
Management System
Learner Account
Learning strategy
Resultslearning progress
Content Player
Recognizes the learning
strategy
Guides the learner through the
course
Determines learning progress
External authoring tools WebDAV interface
copy SAP 2009 Page 28
Knowledge Accelerator
Insights into BI data
ldquoOut of the box solutionrdquo
Areas of customization
Real time insights into
Business Intelligence
Clarity around mission critical
intelligence
copy SAP 2007 Page 29
SAP Education Products
SAP User Experience Management by Knoa
(SAP UEM)
copy SAP 2007 Page 30
What Information Does SAP UEM by Knoa Provide
Application
Response
Quality
Of
Experience
Adoption
amp
Usage
User-Experienced
Response Time
Transaction Response
Navigation Response
Infrastructure Errors OS Servers Networks
Application Errors ABAP Errors Method Not
Allowed
SAP UEM monitors and measures the precise
experience received and the performance being
achieved by the users
SAP UEM can be used during testing in addition to
being used with productive users
User Behavior Utilization
Adoption
Errors
Compliance
Effectiveness
Proficiency
Work Flow
copy SAP 2007 Page 31
Speed Up with Firsthand Knowledge
SAP Education Products
SAP Education Services Summery
Speed Up with Firsthand Knowledge
SAP Education Value
SAP Education Services
copy SAP 2007 Page 32
Overview of our Products amp Services
Classroom Training
- OverviewEnd User
- Project Team
- Consultant Education
Learning Enhancement Services
- Job Profiling
- Content Development
Enterprise Learning
- Dynamic Collaboration
- Learning portal for all
online training activities
- Content Management
System
- Reporting and Analytics
- Course Catalog
- Resource Management
- Organizational structure
in place
- Personalized Learning
offering
Adobe Meeting
- Improves productivity
through high impact live
web seminars and
engaging on-demand
presentations
- Improves the frequency
and consistency of
communications
Composer
- Create and Maintain
business process and
performance support
documentation
Employee Performance Support Services
- Product Implementation - Standard workshops
- Product training - Specialized Consulting
Productivity Pak
- Create Organize
Distribute Access and
Maintain business process
and performance support
Information
- Enabling a dynamic
learning organizations
- Help user share
knowledge among
themselves and with
content developer
Customised Training
- Curriculum
- Dedicated
Blended Learning
Online Training
- E-learning
- OKPs
- E-Academies
Training Strategy Learning Needs Analysis Education Readiness Review Usage Health Check
Provides a roadmap for the
development and deployment of
an effective education solution
Ensures that the correct role-
based training is delivered to
end users
Reduces overall effort cost of
education solution - issues are
identified early
Identifies roadblocks to
system usage that prevent
correct use of the system
10 - 15 days effort 5 ndash 8 days effort 5 ndash 8 days effort 5 ndash 8 days effort
Education Methodology
Adobe Learning
- Lightweight Learning
Management System
- Works as a stand
alone system
- Can work with earlier
SAP versions
-Use of Master Records
from SAP
copy SAP 2007 Page 33
Thanks for your attention
Speed Up with firsthand
knowledge
Speed Up with firsthand
knowledge
AbdulRahman Ali Al-Garni
SAP Education
SAP ndash Saudi Arabia
Kingdom Tower 28th Floor King Fahad Road
T + 966 1 211-8193
M +966 50 453 5774
F + 966 1 211-8180
E abdulrahmangarnisapcomwwwsapcommena
copy SAP 2007 Page 34
Copyright
No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG The information contained herein may be changed without prior notice
Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors
Microsoft Windows Excel Outlook and PowerPoint are registered trademarks of Microsoft Corporation
IBM DB2 DB2 Universal Database OS2 Parallel Sysplex MVSESA AIX S390 AS400 OS390 OS400 iSeries pSeries xSeries zSeries System i System i5 System p System p5 System x System z System z9 zOS AFP Intelligent Miner WebSphere Netfinity Tivoli Informix i5OS POWER POWER5 POWER5+ OpenPower and PowerPC are trademarks or registered trademarks of IBM Corporation
Adobe the Adobe logo Acrobat PostScript and Reader are either trademarks or registered trademarks of Adobe Systems Incorporated in the United States andor other countries
Oracle is a registered trademark of Oracle Corporation
UNIX XOpen OSF1 and Motif are registered trademarks of the Open Group
Citrix ICA Program Neighborhood MetaFrame WinFrame VideoFrame and MultiWin are trademarks or registered trademarks of Citrix Systems Inc
HTML XML XHTML and W3C are trademarks or registered trademarks of W3Creg World Wide Web Consortium Massachusetts Institute of Technology
Java is a registered trademark of Sun Microsystems Inc
JavaScript is a registered trademark of Sun Microsystems Inc used under license for technology invented and implemented by Netscape
MaxDB is a trademark of MySQL AB Sweden
SAP R3 mySAP mySAPcom xApps xApp SAP NetWeaver and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world All other product and service names mentioned are the trademarks of their respective companies Data contained in this document serves informational purposes only National product specifications may vary
The information in this document is proprietary to SAP No part of this document may be reproduced copied or transmitted in any form or for any purpose without the express prior written permission of SAP AG
This document is a preliminary version and not subject to your license agreement or any other agreement with SAP This document contains only intended strategies developments and functionalities of the SAPreg product and is not intended to be binding upon SAP to any particular course of business product strategy andor development Please note that this document is subject to change and may be changed by SAP at any time without notice
SAP assumes no responsibility for errors or omissions in this document SAP does not warrant the accuracy or completeness of the information text graphics links or other items contained within this material This document is provided without a warranty of any kind either express or implied including but not limited to the implied warranties of merchantability fitness for a particular purpose or non-infringement
SAP shall have no liability for damages of any kind including without limitation direct special indirect or consequential damages that may result from the use of these materials This limitation shall not apply in cases of intent or gross negligence
The statutory liability for personal injury and defective products is not affected SAP has no control over the information that you may access through the use of hot links contained in these materials and does not endorse your use of third-party Web pages nor provide any warranty whatsoever relating to third-party Web pages
copy SAP 2007 Page 11
SAP Education Services
eAcademy
copy SAP 2007 Page 12
Overview of the e-Academy
Learner centric approach to learning
Focus on business content relevant to the learnerrsquos job role
e-Academy is a supported learning that ensures availability of constant and
consistent help to participants for all units covered in the module
Mentor tips and SME interaction strengthens the learning
Help desk ndash Voice Chat Web based chat Net meetings
copy SAP 2008 Page 13
eAcademy Courses
Currently there are 11 eAcademies available
Code Title Access Period
TAW1e SAP eAcademy NetWeaver - ABAP Basics 5 months
TBSW4e SAP eAcademy NetWeaver ndash Business Warehouse 5 months
TERPe SAP eAcademy ERP - Integration of Business Processes 3 months
TFIN2e SAP eAcademy Financials - Management Accounting 5 months
TFIN5e SAP eAcademy Financials - Financial Accounting 5 months
THR1e SAP eAcademy Human Resources (HCM) - Management amp Administration 5 months
TIRT1e SAP eAcademy for Retail 5 months
TPLM3e SAP eAcademy PLM ndash Plant Maintenance amp Repair 5 months
TSCM4e SAP eAcademy SCM - Planning amp Manufacturing 5 months
TSCM5e SAP eAcademy SCM - Procurement 5 months
TSCM6e SAP eAcademy SCM - Order Fulfillment 5 months
httpwwwsapcomserviceseducationcerttrainingeacademiesindexepx
copy SAP 2007 Page 14
SAP Education Services
Additional Education Services
Additional Education Services
copy SAP 2007 Page 15
Training StrategyLearning Needs
Analysis
Education Readiness
ReviewUsage Health Check
Provides a roadmap for
the development and
deployment of an
effective education
solution
Ensures that the
correct role-based
training is delivered
to end users
Reduces overall effort
cost of education
solution - issues are
identified early
Identifies
roadblocks to
system usage that
prevent correct use
of the system
10 - 15 days effort 5 ndash 8 days effort 5 ndash 8 days effort 5 ndash 8 days effort
copy SAP 2007 Page 16
Speed Up with Firsthand Knowledge
SAP Education Products
Summery
Speed Up with Firsthand Knowledge
SAP Education Value
SAP Education Services
copy SAP 2007 Page 17
SAP Education Products
SAP Productivity Pak by RWD
copy SAP 2009 Page 18
Productivity Pak by RWD
Highlights
bull Accurate and easy-to-use simulation
functionality
bull Context-sensitive help functionality
bull Server-based and highly scalable
solution
bull Integration with existing SAP
solutions
Benefi ts
bull Reduced demand on training
personnel
bull Increased user productivity through
context-sensitive help for fast
resolution
of common problems
bull Increased authoring productivity
through
quick and accurate simulation
functionality
bull Easier administration with server-
based
configuration that supports Web-
enabled
user access
bull Reporting and statistics that identify
training gaps
copy SAP 2007 Page 19copy SAP 2007 Page 19
SAP Productivity Pak by RWD
A complete solution to rapidly
Create Organize Distribute Access amp Maintain
organizational knowledge to promote a community of collaboration
Record the menu paths
steps field entries and
screenshots automatically
Edit both a document and
simulation in the Single Source XML
file
Publish the job aides for end
user performance support
Deliver context-sensitive help
to end users at their
desktops
copy SAP 2007 Page 20
Traditional Approach to Documentation
System Configuration
Business Process Procedures (BPPs)
End-User Procedures
Manual independent
processes
Other documents
copy SAP 2007 Page 21
Existing Materials using Traditional Methods
Configuration
User Manuals
Flows
Business Process
Business Procedures
Policies
Simulations
Tips and Tricks
Testing Documents
FAQs
eLearning Content
Tips and Tricks
Training Document
Lessons Learned
Forms
copy SAP 2007 Page 22
Solutions for the Entire Project Cycle
Plan Design Deliver SupportDevelop Train Improve
BPPs TestingProcedures
amp
Exercises
Configuration Online
Help
uPerform
Document
Project Process Teams Training Team
copy SAP 2009 Page 23
Acrobat Connect by Adobe
Benefits of Acrobat
Connect by Adobe
Scheduled courses
enroll learners
automated notices and
reminders
Accesible from 98 of
Internet connected
computers
Enable rapid
communication and rapid
learning
copy SAP 2007 Page 24
SAP Education Products
SAP Learning Solution
copy SAP 2009 Page 25
Enterprise Learning
Comprehensive skill set
informaton for your
organization
Direct linkage to SAP HCM
funcationality
Overview of current
wokrforce skills level
elearning
functionalitydistributed
learning
copy SAP 2007 Page 26
What is the SAP Learning Solution
is a full function LMS amp LCMS that is pre-integrated into
every other aspect of SAP
is SCORM certified not just compliant
takes a proactive ldquopushrdquo approach to delivering the right
training to the right people
allows the integration of all learning methods (ldquoblended learningrdquo)
offers dynamic testing capabilities
provides robust analytics so you can see the impact of training on real business issues (eg sales results versus training attendance)
can directly perform in your performance review process and recruiting processes for true Enterprise Talent Management
The SAP Learning Solution
copy SAP 2007 Page 27
SAP Learning Solution A Complete Solution
Creating and structuring
learning content
Creating tests and certifications
Authoring
Environment
Content
Management
System
Learning Objects
Structure
Version
Status
Company
information and
other content
Ex
te
rn
al C
on
te
nt
Training administration
Course catalog
Integrated objective-oriented
testing
Bu
ilt o
nN
etW
eave
r
Learner Account
Roles
Communication data
Qualifications
Account assignment data
Training history
Collaboration
Integrated collaboration
Learning Offering
Classroom training
Virtual classrooms
WBTs
CBTs
Curricula
Learning Portal Learning
Management System
Learner Account
Learning strategy
Resultslearning progress
Content Player
Recognizes the learning
strategy
Guides the learner through the
course
Determines learning progress
External authoring tools WebDAV interface
copy SAP 2009 Page 28
Knowledge Accelerator
Insights into BI data
ldquoOut of the box solutionrdquo
Areas of customization
Real time insights into
Business Intelligence
Clarity around mission critical
intelligence
copy SAP 2007 Page 29
SAP Education Products
SAP User Experience Management by Knoa
(SAP UEM)
copy SAP 2007 Page 30
What Information Does SAP UEM by Knoa Provide
Application
Response
Quality
Of
Experience
Adoption
amp
Usage
User-Experienced
Response Time
Transaction Response
Navigation Response
Infrastructure Errors OS Servers Networks
Application Errors ABAP Errors Method Not
Allowed
SAP UEM monitors and measures the precise
experience received and the performance being
achieved by the users
SAP UEM can be used during testing in addition to
being used with productive users
User Behavior Utilization
Adoption
Errors
Compliance
Effectiveness
Proficiency
Work Flow
copy SAP 2007 Page 31
Speed Up with Firsthand Knowledge
SAP Education Products
SAP Education Services Summery
Speed Up with Firsthand Knowledge
SAP Education Value
SAP Education Services
copy SAP 2007 Page 32
Overview of our Products amp Services
Classroom Training
- OverviewEnd User
- Project Team
- Consultant Education
Learning Enhancement Services
- Job Profiling
- Content Development
Enterprise Learning
- Dynamic Collaboration
- Learning portal for all
online training activities
- Content Management
System
- Reporting and Analytics
- Course Catalog
- Resource Management
- Organizational structure
in place
- Personalized Learning
offering
Adobe Meeting
- Improves productivity
through high impact live
web seminars and
engaging on-demand
presentations
- Improves the frequency
and consistency of
communications
Composer
- Create and Maintain
business process and
performance support
documentation
Employee Performance Support Services
- Product Implementation - Standard workshops
- Product training - Specialized Consulting
Productivity Pak
- Create Organize
Distribute Access and
Maintain business process
and performance support
Information
- Enabling a dynamic
learning organizations
- Help user share
knowledge among
themselves and with
content developer
Customised Training
- Curriculum
- Dedicated
Blended Learning
Online Training
- E-learning
- OKPs
- E-Academies
Training Strategy Learning Needs Analysis Education Readiness Review Usage Health Check
Provides a roadmap for the
development and deployment of
an effective education solution
Ensures that the correct role-
based training is delivered to
end users
Reduces overall effort cost of
education solution - issues are
identified early
Identifies roadblocks to
system usage that prevent
correct use of the system
10 - 15 days effort 5 ndash 8 days effort 5 ndash 8 days effort 5 ndash 8 days effort
Education Methodology
Adobe Learning
- Lightweight Learning
Management System
- Works as a stand
alone system
- Can work with earlier
SAP versions
-Use of Master Records
from SAP
copy SAP 2007 Page 33
Thanks for your attention
Speed Up with firsthand
knowledge
Speed Up with firsthand
knowledge
AbdulRahman Ali Al-Garni
SAP Education
SAP ndash Saudi Arabia
Kingdom Tower 28th Floor King Fahad Road
T + 966 1 211-8193
M +966 50 453 5774
F + 966 1 211-8180
E abdulrahmangarnisapcomwwwsapcommena
copy SAP 2007 Page 34
Copyright
No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG The information contained herein may be changed without prior notice
Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors
Microsoft Windows Excel Outlook and PowerPoint are registered trademarks of Microsoft Corporation
IBM DB2 DB2 Universal Database OS2 Parallel Sysplex MVSESA AIX S390 AS400 OS390 OS400 iSeries pSeries xSeries zSeries System i System i5 System p System p5 System x System z System z9 zOS AFP Intelligent Miner WebSphere Netfinity Tivoli Informix i5OS POWER POWER5 POWER5+ OpenPower and PowerPC are trademarks or registered trademarks of IBM Corporation
Adobe the Adobe logo Acrobat PostScript and Reader are either trademarks or registered trademarks of Adobe Systems Incorporated in the United States andor other countries
Oracle is a registered trademark of Oracle Corporation
UNIX XOpen OSF1 and Motif are registered trademarks of the Open Group
Citrix ICA Program Neighborhood MetaFrame WinFrame VideoFrame and MultiWin are trademarks or registered trademarks of Citrix Systems Inc
HTML XML XHTML and W3C are trademarks or registered trademarks of W3Creg World Wide Web Consortium Massachusetts Institute of Technology
Java is a registered trademark of Sun Microsystems Inc
JavaScript is a registered trademark of Sun Microsystems Inc used under license for technology invented and implemented by Netscape
MaxDB is a trademark of MySQL AB Sweden
SAP R3 mySAP mySAPcom xApps xApp SAP NetWeaver and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world All other product and service names mentioned are the trademarks of their respective companies Data contained in this document serves informational purposes only National product specifications may vary
The information in this document is proprietary to SAP No part of this document may be reproduced copied or transmitted in any form or for any purpose without the express prior written permission of SAP AG
This document is a preliminary version and not subject to your license agreement or any other agreement with SAP This document contains only intended strategies developments and functionalities of the SAPreg product and is not intended to be binding upon SAP to any particular course of business product strategy andor development Please note that this document is subject to change and may be changed by SAP at any time without notice
SAP assumes no responsibility for errors or omissions in this document SAP does not warrant the accuracy or completeness of the information text graphics links or other items contained within this material This document is provided without a warranty of any kind either express or implied including but not limited to the implied warranties of merchantability fitness for a particular purpose or non-infringement
SAP shall have no liability for damages of any kind including without limitation direct special indirect or consequential damages that may result from the use of these materials This limitation shall not apply in cases of intent or gross negligence
The statutory liability for personal injury and defective products is not affected SAP has no control over the information that you may access through the use of hot links contained in these materials and does not endorse your use of third-party Web pages nor provide any warranty whatsoever relating to third-party Web pages
copy SAP 2007 Page 12
Overview of the e-Academy
Learner centric approach to learning
Focus on business content relevant to the learnerrsquos job role
e-Academy is a supported learning that ensures availability of constant and
consistent help to participants for all units covered in the module
Mentor tips and SME interaction strengthens the learning
Help desk ndash Voice Chat Web based chat Net meetings
copy SAP 2008 Page 13
eAcademy Courses
Currently there are 11 eAcademies available
Code Title Access Period
TAW1e SAP eAcademy NetWeaver - ABAP Basics 5 months
TBSW4e SAP eAcademy NetWeaver ndash Business Warehouse 5 months
TERPe SAP eAcademy ERP - Integration of Business Processes 3 months
TFIN2e SAP eAcademy Financials - Management Accounting 5 months
TFIN5e SAP eAcademy Financials - Financial Accounting 5 months
THR1e SAP eAcademy Human Resources (HCM) - Management amp Administration 5 months
TIRT1e SAP eAcademy for Retail 5 months
TPLM3e SAP eAcademy PLM ndash Plant Maintenance amp Repair 5 months
TSCM4e SAP eAcademy SCM - Planning amp Manufacturing 5 months
TSCM5e SAP eAcademy SCM - Procurement 5 months
TSCM6e SAP eAcademy SCM - Order Fulfillment 5 months
httpwwwsapcomserviceseducationcerttrainingeacademiesindexepx
copy SAP 2007 Page 14
SAP Education Services
Additional Education Services
Additional Education Services
copy SAP 2007 Page 15
Training StrategyLearning Needs
Analysis
Education Readiness
ReviewUsage Health Check
Provides a roadmap for
the development and
deployment of an
effective education
solution
Ensures that the
correct role-based
training is delivered
to end users
Reduces overall effort
cost of education
solution - issues are
identified early
Identifies
roadblocks to
system usage that
prevent correct use
of the system
10 - 15 days effort 5 ndash 8 days effort 5 ndash 8 days effort 5 ndash 8 days effort
copy SAP 2007 Page 16
Speed Up with Firsthand Knowledge
SAP Education Products
Summery
Speed Up with Firsthand Knowledge
SAP Education Value
SAP Education Services
copy SAP 2007 Page 17
SAP Education Products
SAP Productivity Pak by RWD
copy SAP 2009 Page 18
Productivity Pak by RWD
Highlights
bull Accurate and easy-to-use simulation
functionality
bull Context-sensitive help functionality
bull Server-based and highly scalable
solution
bull Integration with existing SAP
solutions
Benefi ts
bull Reduced demand on training
personnel
bull Increased user productivity through
context-sensitive help for fast
resolution
of common problems
bull Increased authoring productivity
through
quick and accurate simulation
functionality
bull Easier administration with server-
based
configuration that supports Web-
enabled
user access
bull Reporting and statistics that identify
training gaps
copy SAP 2007 Page 19copy SAP 2007 Page 19
SAP Productivity Pak by RWD
A complete solution to rapidly
Create Organize Distribute Access amp Maintain
organizational knowledge to promote a community of collaboration
Record the menu paths
steps field entries and
screenshots automatically
Edit both a document and
simulation in the Single Source XML
file
Publish the job aides for end
user performance support
Deliver context-sensitive help
to end users at their
desktops
copy SAP 2007 Page 20
Traditional Approach to Documentation
System Configuration
Business Process Procedures (BPPs)
End-User Procedures
Manual independent
processes
Other documents
copy SAP 2007 Page 21
Existing Materials using Traditional Methods
Configuration
User Manuals
Flows
Business Process
Business Procedures
Policies
Simulations
Tips and Tricks
Testing Documents
FAQs
eLearning Content
Tips and Tricks
Training Document
Lessons Learned
Forms
copy SAP 2007 Page 22
Solutions for the Entire Project Cycle
Plan Design Deliver SupportDevelop Train Improve
BPPs TestingProcedures
amp
Exercises
Configuration Online
Help
uPerform
Document
Project Process Teams Training Team
copy SAP 2009 Page 23
Acrobat Connect by Adobe
Benefits of Acrobat
Connect by Adobe
Scheduled courses
enroll learners
automated notices and
reminders
Accesible from 98 of
Internet connected
computers
Enable rapid
communication and rapid
learning
copy SAP 2007 Page 24
SAP Education Products
SAP Learning Solution
copy SAP 2009 Page 25
Enterprise Learning
Comprehensive skill set
informaton for your
organization
Direct linkage to SAP HCM
funcationality
Overview of current
wokrforce skills level
elearning
functionalitydistributed
learning
copy SAP 2007 Page 26
What is the SAP Learning Solution
is a full function LMS amp LCMS that is pre-integrated into
every other aspect of SAP
is SCORM certified not just compliant
takes a proactive ldquopushrdquo approach to delivering the right
training to the right people
allows the integration of all learning methods (ldquoblended learningrdquo)
offers dynamic testing capabilities
provides robust analytics so you can see the impact of training on real business issues (eg sales results versus training attendance)
can directly perform in your performance review process and recruiting processes for true Enterprise Talent Management
The SAP Learning Solution
copy SAP 2007 Page 27
SAP Learning Solution A Complete Solution
Creating and structuring
learning content
Creating tests and certifications
Authoring
Environment
Content
Management
System
Learning Objects
Structure
Version
Status
Company
information and
other content
Ex
te
rn
al C
on
te
nt
Training administration
Course catalog
Integrated objective-oriented
testing
Bu
ilt o
nN
etW
eave
r
Learner Account
Roles
Communication data
Qualifications
Account assignment data
Training history
Collaboration
Integrated collaboration
Learning Offering
Classroom training
Virtual classrooms
WBTs
CBTs
Curricula
Learning Portal Learning
Management System
Learner Account
Learning strategy
Resultslearning progress
Content Player
Recognizes the learning
strategy
Guides the learner through the
course
Determines learning progress
External authoring tools WebDAV interface
copy SAP 2009 Page 28
Knowledge Accelerator
Insights into BI data
ldquoOut of the box solutionrdquo
Areas of customization
Real time insights into
Business Intelligence
Clarity around mission critical
intelligence
copy SAP 2007 Page 29
SAP Education Products
SAP User Experience Management by Knoa
(SAP UEM)
copy SAP 2007 Page 30
What Information Does SAP UEM by Knoa Provide
Application
Response
Quality
Of
Experience
Adoption
amp
Usage
User-Experienced
Response Time
Transaction Response
Navigation Response
Infrastructure Errors OS Servers Networks
Application Errors ABAP Errors Method Not
Allowed
SAP UEM monitors and measures the precise
experience received and the performance being
achieved by the users
SAP UEM can be used during testing in addition to
being used with productive users
User Behavior Utilization
Adoption
Errors
Compliance
Effectiveness
Proficiency
Work Flow
copy SAP 2007 Page 31
Speed Up with Firsthand Knowledge
SAP Education Products
SAP Education Services Summery
Speed Up with Firsthand Knowledge
SAP Education Value
SAP Education Services
copy SAP 2007 Page 32
Overview of our Products amp Services
Classroom Training
- OverviewEnd User
- Project Team
- Consultant Education
Learning Enhancement Services
- Job Profiling
- Content Development
Enterprise Learning
- Dynamic Collaboration
- Learning portal for all
online training activities
- Content Management
System
- Reporting and Analytics
- Course Catalog
- Resource Management
- Organizational structure
in place
- Personalized Learning
offering
Adobe Meeting
- Improves productivity
through high impact live
web seminars and
engaging on-demand
presentations
- Improves the frequency
and consistency of
communications
Composer
- Create and Maintain
business process and
performance support
documentation
Employee Performance Support Services
- Product Implementation - Standard workshops
- Product training - Specialized Consulting
Productivity Pak
- Create Organize
Distribute Access and
Maintain business process
and performance support
Information
- Enabling a dynamic
learning organizations
- Help user share
knowledge among
themselves and with
content developer
Customised Training
- Curriculum
- Dedicated
Blended Learning
Online Training
- E-learning
- OKPs
- E-Academies
Training Strategy Learning Needs Analysis Education Readiness Review Usage Health Check
Provides a roadmap for the
development and deployment of
an effective education solution
Ensures that the correct role-
based training is delivered to
end users
Reduces overall effort cost of
education solution - issues are
identified early
Identifies roadblocks to
system usage that prevent
correct use of the system
10 - 15 days effort 5 ndash 8 days effort 5 ndash 8 days effort 5 ndash 8 days effort
Education Methodology
Adobe Learning
- Lightweight Learning
Management System
- Works as a stand
alone system
- Can work with earlier
SAP versions
-Use of Master Records
from SAP
copy SAP 2007 Page 33
Thanks for your attention
Speed Up with firsthand
knowledge
Speed Up with firsthand
knowledge
AbdulRahman Ali Al-Garni
SAP Education
SAP ndash Saudi Arabia
Kingdom Tower 28th Floor King Fahad Road
T + 966 1 211-8193
M +966 50 453 5774
F + 966 1 211-8180
E abdulrahmangarnisapcomwwwsapcommena
copy SAP 2007 Page 34
Copyright
No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG The information contained herein may be changed without prior notice
Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors
Microsoft Windows Excel Outlook and PowerPoint are registered trademarks of Microsoft Corporation
IBM DB2 DB2 Universal Database OS2 Parallel Sysplex MVSESA AIX S390 AS400 OS390 OS400 iSeries pSeries xSeries zSeries System i System i5 System p System p5 System x System z System z9 zOS AFP Intelligent Miner WebSphere Netfinity Tivoli Informix i5OS POWER POWER5 POWER5+ OpenPower and PowerPC are trademarks or registered trademarks of IBM Corporation
Adobe the Adobe logo Acrobat PostScript and Reader are either trademarks or registered trademarks of Adobe Systems Incorporated in the United States andor other countries
Oracle is a registered trademark of Oracle Corporation
UNIX XOpen OSF1 and Motif are registered trademarks of the Open Group
Citrix ICA Program Neighborhood MetaFrame WinFrame VideoFrame and MultiWin are trademarks or registered trademarks of Citrix Systems Inc
HTML XML XHTML and W3C are trademarks or registered trademarks of W3Creg World Wide Web Consortium Massachusetts Institute of Technology
Java is a registered trademark of Sun Microsystems Inc
JavaScript is a registered trademark of Sun Microsystems Inc used under license for technology invented and implemented by Netscape
MaxDB is a trademark of MySQL AB Sweden
SAP R3 mySAP mySAPcom xApps xApp SAP NetWeaver and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world All other product and service names mentioned are the trademarks of their respective companies Data contained in this document serves informational purposes only National product specifications may vary
The information in this document is proprietary to SAP No part of this document may be reproduced copied or transmitted in any form or for any purpose without the express prior written permission of SAP AG
This document is a preliminary version and not subject to your license agreement or any other agreement with SAP This document contains only intended strategies developments and functionalities of the SAPreg product and is not intended to be binding upon SAP to any particular course of business product strategy andor development Please note that this document is subject to change and may be changed by SAP at any time without notice
SAP assumes no responsibility for errors or omissions in this document SAP does not warrant the accuracy or completeness of the information text graphics links or other items contained within this material This document is provided without a warranty of any kind either express or implied including but not limited to the implied warranties of merchantability fitness for a particular purpose or non-infringement
SAP shall have no liability for damages of any kind including without limitation direct special indirect or consequential damages that may result from the use of these materials This limitation shall not apply in cases of intent or gross negligence
The statutory liability for personal injury and defective products is not affected SAP has no control over the information that you may access through the use of hot links contained in these materials and does not endorse your use of third-party Web pages nor provide any warranty whatsoever relating to third-party Web pages
copy SAP 2008 Page 13
eAcademy Courses
Currently there are 11 eAcademies available
Code Title Access Period
TAW1e SAP eAcademy NetWeaver - ABAP Basics 5 months
TBSW4e SAP eAcademy NetWeaver ndash Business Warehouse 5 months
TERPe SAP eAcademy ERP - Integration of Business Processes 3 months
TFIN2e SAP eAcademy Financials - Management Accounting 5 months
TFIN5e SAP eAcademy Financials - Financial Accounting 5 months
THR1e SAP eAcademy Human Resources (HCM) - Management amp Administration 5 months
TIRT1e SAP eAcademy for Retail 5 months
TPLM3e SAP eAcademy PLM ndash Plant Maintenance amp Repair 5 months
TSCM4e SAP eAcademy SCM - Planning amp Manufacturing 5 months
TSCM5e SAP eAcademy SCM - Procurement 5 months
TSCM6e SAP eAcademy SCM - Order Fulfillment 5 months
httpwwwsapcomserviceseducationcerttrainingeacademiesindexepx
copy SAP 2007 Page 14
SAP Education Services
Additional Education Services
Additional Education Services
copy SAP 2007 Page 15
Training StrategyLearning Needs
Analysis
Education Readiness
ReviewUsage Health Check
Provides a roadmap for
the development and
deployment of an
effective education
solution
Ensures that the
correct role-based
training is delivered
to end users
Reduces overall effort
cost of education
solution - issues are
identified early
Identifies
roadblocks to
system usage that
prevent correct use
of the system
10 - 15 days effort 5 ndash 8 days effort 5 ndash 8 days effort 5 ndash 8 days effort
copy SAP 2007 Page 16
Speed Up with Firsthand Knowledge
SAP Education Products
Summery
Speed Up with Firsthand Knowledge
SAP Education Value
SAP Education Services
copy SAP 2007 Page 17
SAP Education Products
SAP Productivity Pak by RWD
copy SAP 2009 Page 18
Productivity Pak by RWD
Highlights
bull Accurate and easy-to-use simulation
functionality
bull Context-sensitive help functionality
bull Server-based and highly scalable
solution
bull Integration with existing SAP
solutions
Benefi ts
bull Reduced demand on training
personnel
bull Increased user productivity through
context-sensitive help for fast
resolution
of common problems
bull Increased authoring productivity
through
quick and accurate simulation
functionality
bull Easier administration with server-
based
configuration that supports Web-
enabled
user access
bull Reporting and statistics that identify
training gaps
copy SAP 2007 Page 19copy SAP 2007 Page 19
SAP Productivity Pak by RWD
A complete solution to rapidly
Create Organize Distribute Access amp Maintain
organizational knowledge to promote a community of collaboration
Record the menu paths
steps field entries and
screenshots automatically
Edit both a document and
simulation in the Single Source XML
file
Publish the job aides for end
user performance support
Deliver context-sensitive help
to end users at their
desktops
copy SAP 2007 Page 20
Traditional Approach to Documentation
System Configuration
Business Process Procedures (BPPs)
End-User Procedures
Manual independent
processes
Other documents
copy SAP 2007 Page 21
Existing Materials using Traditional Methods
Configuration
User Manuals
Flows
Business Process
Business Procedures
Policies
Simulations
Tips and Tricks
Testing Documents
FAQs
eLearning Content
Tips and Tricks
Training Document
Lessons Learned
Forms
copy SAP 2007 Page 22
Solutions for the Entire Project Cycle
Plan Design Deliver SupportDevelop Train Improve
BPPs TestingProcedures
amp
Exercises
Configuration Online
Help
uPerform
Document
Project Process Teams Training Team
copy SAP 2009 Page 23
Acrobat Connect by Adobe
Benefits of Acrobat
Connect by Adobe
Scheduled courses
enroll learners
automated notices and
reminders
Accesible from 98 of
Internet connected
computers
Enable rapid
communication and rapid
learning
copy SAP 2007 Page 24
SAP Education Products
SAP Learning Solution
copy SAP 2009 Page 25
Enterprise Learning
Comprehensive skill set
informaton for your
organization
Direct linkage to SAP HCM
funcationality
Overview of current
wokrforce skills level
elearning
functionalitydistributed
learning
copy SAP 2007 Page 26
What is the SAP Learning Solution
is a full function LMS amp LCMS that is pre-integrated into
every other aspect of SAP
is SCORM certified not just compliant
takes a proactive ldquopushrdquo approach to delivering the right
training to the right people
allows the integration of all learning methods (ldquoblended learningrdquo)
offers dynamic testing capabilities
provides robust analytics so you can see the impact of training on real business issues (eg sales results versus training attendance)
can directly perform in your performance review process and recruiting processes for true Enterprise Talent Management
The SAP Learning Solution
copy SAP 2007 Page 27
SAP Learning Solution A Complete Solution
Creating and structuring
learning content
Creating tests and certifications
Authoring
Environment
Content
Management
System
Learning Objects
Structure
Version
Status
Company
information and
other content
Ex
te
rn
al C
on
te
nt
Training administration
Course catalog
Integrated objective-oriented
testing
Bu
ilt o
nN
etW
eave
r
Learner Account
Roles
Communication data
Qualifications
Account assignment data
Training history
Collaboration
Integrated collaboration
Learning Offering
Classroom training
Virtual classrooms
WBTs
CBTs
Curricula
Learning Portal Learning
Management System
Learner Account
Learning strategy
Resultslearning progress
Content Player
Recognizes the learning
strategy
Guides the learner through the
course
Determines learning progress
External authoring tools WebDAV interface
copy SAP 2009 Page 28
Knowledge Accelerator
Insights into BI data
ldquoOut of the box solutionrdquo
Areas of customization
Real time insights into
Business Intelligence
Clarity around mission critical
intelligence
copy SAP 2007 Page 29
SAP Education Products
SAP User Experience Management by Knoa
(SAP UEM)
copy SAP 2007 Page 30
What Information Does SAP UEM by Knoa Provide
Application
Response
Quality
Of
Experience
Adoption
amp
Usage
User-Experienced
Response Time
Transaction Response
Navigation Response
Infrastructure Errors OS Servers Networks
Application Errors ABAP Errors Method Not
Allowed
SAP UEM monitors and measures the precise
experience received and the performance being
achieved by the users
SAP UEM can be used during testing in addition to
being used with productive users
User Behavior Utilization
Adoption
Errors
Compliance
Effectiveness
Proficiency
Work Flow
copy SAP 2007 Page 31
Speed Up with Firsthand Knowledge
SAP Education Products
SAP Education Services Summery
Speed Up with Firsthand Knowledge
SAP Education Value
SAP Education Services
copy SAP 2007 Page 32
Overview of our Products amp Services
Classroom Training
- OverviewEnd User
- Project Team
- Consultant Education
Learning Enhancement Services
- Job Profiling
- Content Development
Enterprise Learning
- Dynamic Collaboration
- Learning portal for all
online training activities
- Content Management
System
- Reporting and Analytics
- Course Catalog
- Resource Management
- Organizational structure
in place
- Personalized Learning
offering
Adobe Meeting
- Improves productivity
through high impact live
web seminars and
engaging on-demand
presentations
- Improves the frequency
and consistency of
communications
Composer
- Create and Maintain
business process and
performance support
documentation
Employee Performance Support Services
- Product Implementation - Standard workshops
- Product training - Specialized Consulting
Productivity Pak
- Create Organize
Distribute Access and
Maintain business process
and performance support
Information
- Enabling a dynamic
learning organizations
- Help user share
knowledge among
themselves and with
content developer
Customised Training
- Curriculum
- Dedicated
Blended Learning
Online Training
- E-learning
- OKPs
- E-Academies
Training Strategy Learning Needs Analysis Education Readiness Review Usage Health Check
Provides a roadmap for the
development and deployment of
an effective education solution
Ensures that the correct role-
based training is delivered to
end users
Reduces overall effort cost of
education solution - issues are
identified early
Identifies roadblocks to
system usage that prevent
correct use of the system
10 - 15 days effort 5 ndash 8 days effort 5 ndash 8 days effort 5 ndash 8 days effort
Education Methodology
Adobe Learning
- Lightweight Learning
Management System
- Works as a stand
alone system
- Can work with earlier
SAP versions
-Use of Master Records
from SAP
copy SAP 2007 Page 33
Thanks for your attention
Speed Up with firsthand
knowledge
Speed Up with firsthand
knowledge
AbdulRahman Ali Al-Garni
SAP Education
SAP ndash Saudi Arabia
Kingdom Tower 28th Floor King Fahad Road
T + 966 1 211-8193
M +966 50 453 5774
F + 966 1 211-8180
E abdulrahmangarnisapcomwwwsapcommena
copy SAP 2007 Page 34
Copyright
No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG The information contained herein may be changed without prior notice
Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors
Microsoft Windows Excel Outlook and PowerPoint are registered trademarks of Microsoft Corporation
IBM DB2 DB2 Universal Database OS2 Parallel Sysplex MVSESA AIX S390 AS400 OS390 OS400 iSeries pSeries xSeries zSeries System i System i5 System p System p5 System x System z System z9 zOS AFP Intelligent Miner WebSphere Netfinity Tivoli Informix i5OS POWER POWER5 POWER5+ OpenPower and PowerPC are trademarks or registered trademarks of IBM Corporation
Adobe the Adobe logo Acrobat PostScript and Reader are either trademarks or registered trademarks of Adobe Systems Incorporated in the United States andor other countries
Oracle is a registered trademark of Oracle Corporation
UNIX XOpen OSF1 and Motif are registered trademarks of the Open Group
Citrix ICA Program Neighborhood MetaFrame WinFrame VideoFrame and MultiWin are trademarks or registered trademarks of Citrix Systems Inc
HTML XML XHTML and W3C are trademarks or registered trademarks of W3Creg World Wide Web Consortium Massachusetts Institute of Technology
Java is a registered trademark of Sun Microsystems Inc
JavaScript is a registered trademark of Sun Microsystems Inc used under license for technology invented and implemented by Netscape
MaxDB is a trademark of MySQL AB Sweden
SAP R3 mySAP mySAPcom xApps xApp SAP NetWeaver and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world All other product and service names mentioned are the trademarks of their respective companies Data contained in this document serves informational purposes only National product specifications may vary
The information in this document is proprietary to SAP No part of this document may be reproduced copied or transmitted in any form or for any purpose without the express prior written permission of SAP AG
This document is a preliminary version and not subject to your license agreement or any other agreement with SAP This document contains only intended strategies developments and functionalities of the SAPreg product and is not intended to be binding upon SAP to any particular course of business product strategy andor development Please note that this document is subject to change and may be changed by SAP at any time without notice
SAP assumes no responsibility for errors or omissions in this document SAP does not warrant the accuracy or completeness of the information text graphics links or other items contained within this material This document is provided without a warranty of any kind either express or implied including but not limited to the implied warranties of merchantability fitness for a particular purpose or non-infringement
SAP shall have no liability for damages of any kind including without limitation direct special indirect or consequential damages that may result from the use of these materials This limitation shall not apply in cases of intent or gross negligence
The statutory liability for personal injury and defective products is not affected SAP has no control over the information that you may access through the use of hot links contained in these materials and does not endorse your use of third-party Web pages nor provide any warranty whatsoever relating to third-party Web pages
copy SAP 2007 Page 14
SAP Education Services
Additional Education Services
Additional Education Services
copy SAP 2007 Page 15
Training StrategyLearning Needs
Analysis
Education Readiness
ReviewUsage Health Check
Provides a roadmap for
the development and
deployment of an
effective education
solution
Ensures that the
correct role-based
training is delivered
to end users
Reduces overall effort
cost of education
solution - issues are
identified early
Identifies
roadblocks to
system usage that
prevent correct use
of the system
10 - 15 days effort 5 ndash 8 days effort 5 ndash 8 days effort 5 ndash 8 days effort
copy SAP 2007 Page 16
Speed Up with Firsthand Knowledge
SAP Education Products
Summery
Speed Up with Firsthand Knowledge
SAP Education Value
SAP Education Services
copy SAP 2007 Page 17
SAP Education Products
SAP Productivity Pak by RWD
copy SAP 2009 Page 18
Productivity Pak by RWD
Highlights
bull Accurate and easy-to-use simulation
functionality
bull Context-sensitive help functionality
bull Server-based and highly scalable
solution
bull Integration with existing SAP
solutions
Benefi ts
bull Reduced demand on training
personnel
bull Increased user productivity through
context-sensitive help for fast
resolution
of common problems
bull Increased authoring productivity
through
quick and accurate simulation
functionality
bull Easier administration with server-
based
configuration that supports Web-
enabled
user access
bull Reporting and statistics that identify
training gaps
copy SAP 2007 Page 19copy SAP 2007 Page 19
SAP Productivity Pak by RWD
A complete solution to rapidly
Create Organize Distribute Access amp Maintain
organizational knowledge to promote a community of collaboration
Record the menu paths
steps field entries and
screenshots automatically
Edit both a document and
simulation in the Single Source XML
file
Publish the job aides for end
user performance support
Deliver context-sensitive help
to end users at their
desktops
copy SAP 2007 Page 20
Traditional Approach to Documentation
System Configuration
Business Process Procedures (BPPs)
End-User Procedures
Manual independent
processes
Other documents
copy SAP 2007 Page 21
Existing Materials using Traditional Methods
Configuration
User Manuals
Flows
Business Process
Business Procedures
Policies
Simulations
Tips and Tricks
Testing Documents
FAQs
eLearning Content
Tips and Tricks
Training Document
Lessons Learned
Forms
copy SAP 2007 Page 22
Solutions for the Entire Project Cycle
Plan Design Deliver SupportDevelop Train Improve
BPPs TestingProcedures
amp
Exercises
Configuration Online
Help
uPerform
Document
Project Process Teams Training Team
copy SAP 2009 Page 23
Acrobat Connect by Adobe
Benefits of Acrobat
Connect by Adobe
Scheduled courses
enroll learners
automated notices and
reminders
Accesible from 98 of
Internet connected
computers
Enable rapid
communication and rapid
learning
copy SAP 2007 Page 24
SAP Education Products
SAP Learning Solution
copy SAP 2009 Page 25
Enterprise Learning
Comprehensive skill set
informaton for your
organization
Direct linkage to SAP HCM
funcationality
Overview of current
wokrforce skills level
elearning
functionalitydistributed
learning
copy SAP 2007 Page 26
What is the SAP Learning Solution
is a full function LMS amp LCMS that is pre-integrated into
every other aspect of SAP
is SCORM certified not just compliant
takes a proactive ldquopushrdquo approach to delivering the right
training to the right people
allows the integration of all learning methods (ldquoblended learningrdquo)
offers dynamic testing capabilities
provides robust analytics so you can see the impact of training on real business issues (eg sales results versus training attendance)
can directly perform in your performance review process and recruiting processes for true Enterprise Talent Management
The SAP Learning Solution
copy SAP 2007 Page 27
SAP Learning Solution A Complete Solution
Creating and structuring
learning content
Creating tests and certifications
Authoring
Environment
Content
Management
System
Learning Objects
Structure
Version
Status
Company
information and
other content
Ex
te
rn
al C
on
te
nt
Training administration
Course catalog
Integrated objective-oriented
testing
Bu
ilt o
nN
etW
eave
r
Learner Account
Roles
Communication data
Qualifications
Account assignment data
Training history
Collaboration
Integrated collaboration
Learning Offering
Classroom training
Virtual classrooms
WBTs
CBTs
Curricula
Learning Portal Learning
Management System
Learner Account
Learning strategy
Resultslearning progress
Content Player
Recognizes the learning
strategy
Guides the learner through the
course
Determines learning progress
External authoring tools WebDAV interface
copy SAP 2009 Page 28
Knowledge Accelerator
Insights into BI data
ldquoOut of the box solutionrdquo
Areas of customization
Real time insights into
Business Intelligence
Clarity around mission critical
intelligence
copy SAP 2007 Page 29
SAP Education Products
SAP User Experience Management by Knoa
(SAP UEM)
copy SAP 2007 Page 30
What Information Does SAP UEM by Knoa Provide
Application
Response
Quality
Of
Experience
Adoption
amp
Usage
User-Experienced
Response Time
Transaction Response
Navigation Response
Infrastructure Errors OS Servers Networks
Application Errors ABAP Errors Method Not
Allowed
SAP UEM monitors and measures the precise
experience received and the performance being
achieved by the users
SAP UEM can be used during testing in addition to
being used with productive users
User Behavior Utilization
Adoption
Errors
Compliance
Effectiveness
Proficiency
Work Flow
copy SAP 2007 Page 31
Speed Up with Firsthand Knowledge
SAP Education Products
SAP Education Services Summery
Speed Up with Firsthand Knowledge
SAP Education Value
SAP Education Services
copy SAP 2007 Page 32
Overview of our Products amp Services
Classroom Training
- OverviewEnd User
- Project Team
- Consultant Education
Learning Enhancement Services
- Job Profiling
- Content Development
Enterprise Learning
- Dynamic Collaboration
- Learning portal for all
online training activities
- Content Management
System
- Reporting and Analytics
- Course Catalog
- Resource Management
- Organizational structure
in place
- Personalized Learning
offering
Adobe Meeting
- Improves productivity
through high impact live
web seminars and
engaging on-demand
presentations
- Improves the frequency
and consistency of
communications
Composer
- Create and Maintain
business process and
performance support
documentation
Employee Performance Support Services
- Product Implementation - Standard workshops
- Product training - Specialized Consulting
Productivity Pak
- Create Organize
Distribute Access and
Maintain business process
and performance support
Information
- Enabling a dynamic
learning organizations
- Help user share
knowledge among
themselves and with
content developer
Customised Training
- Curriculum
- Dedicated
Blended Learning
Online Training
- E-learning
- OKPs
- E-Academies
Training Strategy Learning Needs Analysis Education Readiness Review Usage Health Check
Provides a roadmap for the
development and deployment of
an effective education solution
Ensures that the correct role-
based training is delivered to
end users
Reduces overall effort cost of
education solution - issues are
identified early
Identifies roadblocks to
system usage that prevent
correct use of the system
10 - 15 days effort 5 ndash 8 days effort 5 ndash 8 days effort 5 ndash 8 days effort
Education Methodology
Adobe Learning
- Lightweight Learning
Management System
- Works as a stand
alone system
- Can work with earlier
SAP versions
-Use of Master Records
from SAP
copy SAP 2007 Page 33
Thanks for your attention
Speed Up with firsthand
knowledge
Speed Up with firsthand
knowledge
AbdulRahman Ali Al-Garni
SAP Education
SAP ndash Saudi Arabia
Kingdom Tower 28th Floor King Fahad Road
T + 966 1 211-8193
M +966 50 453 5774
F + 966 1 211-8180
E abdulrahmangarnisapcomwwwsapcommena
copy SAP 2007 Page 34
Copyright
No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG The information contained herein may be changed without prior notice
Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors
Microsoft Windows Excel Outlook and PowerPoint are registered trademarks of Microsoft Corporation
IBM DB2 DB2 Universal Database OS2 Parallel Sysplex MVSESA AIX S390 AS400 OS390 OS400 iSeries pSeries xSeries zSeries System i System i5 System p System p5 System x System z System z9 zOS AFP Intelligent Miner WebSphere Netfinity Tivoli Informix i5OS POWER POWER5 POWER5+ OpenPower and PowerPC are trademarks or registered trademarks of IBM Corporation
Adobe the Adobe logo Acrobat PostScript and Reader are either trademarks or registered trademarks of Adobe Systems Incorporated in the United States andor other countries
Oracle is a registered trademark of Oracle Corporation
UNIX XOpen OSF1 and Motif are registered trademarks of the Open Group
Citrix ICA Program Neighborhood MetaFrame WinFrame VideoFrame and MultiWin are trademarks or registered trademarks of Citrix Systems Inc
HTML XML XHTML and W3C are trademarks or registered trademarks of W3Creg World Wide Web Consortium Massachusetts Institute of Technology
Java is a registered trademark of Sun Microsystems Inc
JavaScript is a registered trademark of Sun Microsystems Inc used under license for technology invented and implemented by Netscape
MaxDB is a trademark of MySQL AB Sweden
SAP R3 mySAP mySAPcom xApps xApp SAP NetWeaver and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world All other product and service names mentioned are the trademarks of their respective companies Data contained in this document serves informational purposes only National product specifications may vary
The information in this document is proprietary to SAP No part of this document may be reproduced copied or transmitted in any form or for any purpose without the express prior written permission of SAP AG
This document is a preliminary version and not subject to your license agreement or any other agreement with SAP This document contains only intended strategies developments and functionalities of the SAPreg product and is not intended to be binding upon SAP to any particular course of business product strategy andor development Please note that this document is subject to change and may be changed by SAP at any time without notice
SAP assumes no responsibility for errors or omissions in this document SAP does not warrant the accuracy or completeness of the information text graphics links or other items contained within this material This document is provided without a warranty of any kind either express or implied including but not limited to the implied warranties of merchantability fitness for a particular purpose or non-infringement
SAP shall have no liability for damages of any kind including without limitation direct special indirect or consequential damages that may result from the use of these materials This limitation shall not apply in cases of intent or gross negligence
The statutory liability for personal injury and defective products is not affected SAP has no control over the information that you may access through the use of hot links contained in these materials and does not endorse your use of third-party Web pages nor provide any warranty whatsoever relating to third-party Web pages
Additional Education Services
copy SAP 2007 Page 15
Training StrategyLearning Needs
Analysis
Education Readiness
ReviewUsage Health Check
Provides a roadmap for
the development and
deployment of an
effective education
solution
Ensures that the
correct role-based
training is delivered
to end users
Reduces overall effort
cost of education
solution - issues are
identified early
Identifies
roadblocks to
system usage that
prevent correct use
of the system
10 - 15 days effort 5 ndash 8 days effort 5 ndash 8 days effort 5 ndash 8 days effort
copy SAP 2007 Page 16
Speed Up with Firsthand Knowledge
SAP Education Products
Summery
Speed Up with Firsthand Knowledge
SAP Education Value
SAP Education Services
copy SAP 2007 Page 17
SAP Education Products
SAP Productivity Pak by RWD
copy SAP 2009 Page 18
Productivity Pak by RWD
Highlights
bull Accurate and easy-to-use simulation
functionality
bull Context-sensitive help functionality
bull Server-based and highly scalable
solution
bull Integration with existing SAP
solutions
Benefi ts
bull Reduced demand on training
personnel
bull Increased user productivity through
context-sensitive help for fast
resolution
of common problems
bull Increased authoring productivity
through
quick and accurate simulation
functionality
bull Easier administration with server-
based
configuration that supports Web-
enabled
user access
bull Reporting and statistics that identify
training gaps
copy SAP 2007 Page 19copy SAP 2007 Page 19
SAP Productivity Pak by RWD
A complete solution to rapidly
Create Organize Distribute Access amp Maintain
organizational knowledge to promote a community of collaboration
Record the menu paths
steps field entries and
screenshots automatically
Edit both a document and
simulation in the Single Source XML
file
Publish the job aides for end
user performance support
Deliver context-sensitive help
to end users at their
desktops
copy SAP 2007 Page 20
Traditional Approach to Documentation
System Configuration
Business Process Procedures (BPPs)
End-User Procedures
Manual independent
processes
Other documents
copy SAP 2007 Page 21
Existing Materials using Traditional Methods
Configuration
User Manuals
Flows
Business Process
Business Procedures
Policies
Simulations
Tips and Tricks
Testing Documents
FAQs
eLearning Content
Tips and Tricks
Training Document
Lessons Learned
Forms
copy SAP 2007 Page 22
Solutions for the Entire Project Cycle
Plan Design Deliver SupportDevelop Train Improve
BPPs TestingProcedures
amp
Exercises
Configuration Online
Help
uPerform
Document
Project Process Teams Training Team
copy SAP 2009 Page 23
Acrobat Connect by Adobe
Benefits of Acrobat
Connect by Adobe
Scheduled courses
enroll learners
automated notices and
reminders
Accesible from 98 of
Internet connected
computers
Enable rapid
communication and rapid
learning
copy SAP 2007 Page 24
SAP Education Products
SAP Learning Solution
copy SAP 2009 Page 25
Enterprise Learning
Comprehensive skill set
informaton for your
organization
Direct linkage to SAP HCM
funcationality
Overview of current
wokrforce skills level
elearning
functionalitydistributed
learning
copy SAP 2007 Page 26
What is the SAP Learning Solution
is a full function LMS amp LCMS that is pre-integrated into
every other aspect of SAP
is SCORM certified not just compliant
takes a proactive ldquopushrdquo approach to delivering the right
training to the right people
allows the integration of all learning methods (ldquoblended learningrdquo)
offers dynamic testing capabilities
provides robust analytics so you can see the impact of training on real business issues (eg sales results versus training attendance)
can directly perform in your performance review process and recruiting processes for true Enterprise Talent Management
The SAP Learning Solution
copy SAP 2007 Page 27
SAP Learning Solution A Complete Solution
Creating and structuring
learning content
Creating tests and certifications
Authoring
Environment
Content
Management
System
Learning Objects
Structure
Version
Status
Company
information and
other content
Ex
te
rn
al C
on
te
nt
Training administration
Course catalog
Integrated objective-oriented
testing
Bu
ilt o
nN
etW
eave
r
Learner Account
Roles
Communication data
Qualifications
Account assignment data
Training history
Collaboration
Integrated collaboration
Learning Offering
Classroom training
Virtual classrooms
WBTs
CBTs
Curricula
Learning Portal Learning
Management System
Learner Account
Learning strategy
Resultslearning progress
Content Player
Recognizes the learning
strategy
Guides the learner through the
course
Determines learning progress
External authoring tools WebDAV interface
copy SAP 2009 Page 28
Knowledge Accelerator
Insights into BI data
ldquoOut of the box solutionrdquo
Areas of customization
Real time insights into
Business Intelligence
Clarity around mission critical
intelligence
copy SAP 2007 Page 29
SAP Education Products
SAP User Experience Management by Knoa
(SAP UEM)
copy SAP 2007 Page 30
What Information Does SAP UEM by Knoa Provide
Application
Response
Quality
Of
Experience
Adoption
amp
Usage
User-Experienced
Response Time
Transaction Response
Navigation Response
Infrastructure Errors OS Servers Networks
Application Errors ABAP Errors Method Not
Allowed
SAP UEM monitors and measures the precise
experience received and the performance being
achieved by the users
SAP UEM can be used during testing in addition to
being used with productive users
User Behavior Utilization
Adoption
Errors
Compliance
Effectiveness
Proficiency
Work Flow
copy SAP 2007 Page 31
Speed Up with Firsthand Knowledge
SAP Education Products
SAP Education Services Summery
Speed Up with Firsthand Knowledge
SAP Education Value
SAP Education Services
copy SAP 2007 Page 32
Overview of our Products amp Services
Classroom Training
- OverviewEnd User
- Project Team
- Consultant Education
Learning Enhancement Services
- Job Profiling
- Content Development
Enterprise Learning
- Dynamic Collaboration
- Learning portal for all
online training activities
- Content Management
System
- Reporting and Analytics
- Course Catalog
- Resource Management
- Organizational structure
in place
- Personalized Learning
offering
Adobe Meeting
- Improves productivity
through high impact live
web seminars and
engaging on-demand
presentations
- Improves the frequency
and consistency of
communications
Composer
- Create and Maintain
business process and
performance support
documentation
Employee Performance Support Services
- Product Implementation - Standard workshops
- Product training - Specialized Consulting
Productivity Pak
- Create Organize
Distribute Access and
Maintain business process
and performance support
Information
- Enabling a dynamic
learning organizations
- Help user share
knowledge among
themselves and with
content developer
Customised Training
- Curriculum
- Dedicated
Blended Learning
Online Training
- E-learning
- OKPs
- E-Academies
Training Strategy Learning Needs Analysis Education Readiness Review Usage Health Check
Provides a roadmap for the
development and deployment of
an effective education solution
Ensures that the correct role-
based training is delivered to
end users
Reduces overall effort cost of
education solution - issues are
identified early
Identifies roadblocks to
system usage that prevent
correct use of the system
10 - 15 days effort 5 ndash 8 days effort 5 ndash 8 days effort 5 ndash 8 days effort
Education Methodology
Adobe Learning
- Lightweight Learning
Management System
- Works as a stand
alone system
- Can work with earlier
SAP versions
-Use of Master Records
from SAP
copy SAP 2007 Page 33
Thanks for your attention
Speed Up with firsthand
knowledge
Speed Up with firsthand
knowledge
AbdulRahman Ali Al-Garni
SAP Education
SAP ndash Saudi Arabia
Kingdom Tower 28th Floor King Fahad Road
T + 966 1 211-8193
M +966 50 453 5774
F + 966 1 211-8180
E abdulrahmangarnisapcomwwwsapcommena
copy SAP 2007 Page 34
Copyright
No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG The information contained herein may be changed without prior notice
Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors
Microsoft Windows Excel Outlook and PowerPoint are registered trademarks of Microsoft Corporation
IBM DB2 DB2 Universal Database OS2 Parallel Sysplex MVSESA AIX S390 AS400 OS390 OS400 iSeries pSeries xSeries zSeries System i System i5 System p System p5 System x System z System z9 zOS AFP Intelligent Miner WebSphere Netfinity Tivoli Informix i5OS POWER POWER5 POWER5+ OpenPower and PowerPC are trademarks or registered trademarks of IBM Corporation
Adobe the Adobe logo Acrobat PostScript and Reader are either trademarks or registered trademarks of Adobe Systems Incorporated in the United States andor other countries
Oracle is a registered trademark of Oracle Corporation
UNIX XOpen OSF1 and Motif are registered trademarks of the Open Group
Citrix ICA Program Neighborhood MetaFrame WinFrame VideoFrame and MultiWin are trademarks or registered trademarks of Citrix Systems Inc
HTML XML XHTML and W3C are trademarks or registered trademarks of W3Creg World Wide Web Consortium Massachusetts Institute of Technology
Java is a registered trademark of Sun Microsystems Inc
JavaScript is a registered trademark of Sun Microsystems Inc used under license for technology invented and implemented by Netscape
MaxDB is a trademark of MySQL AB Sweden
SAP R3 mySAP mySAPcom xApps xApp SAP NetWeaver and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world All other product and service names mentioned are the trademarks of their respective companies Data contained in this document serves informational purposes only National product specifications may vary
The information in this document is proprietary to SAP No part of this document may be reproduced copied or transmitted in any form or for any purpose without the express prior written permission of SAP AG
This document is a preliminary version and not subject to your license agreement or any other agreement with SAP This document contains only intended strategies developments and functionalities of the SAPreg product and is not intended to be binding upon SAP to any particular course of business product strategy andor development Please note that this document is subject to change and may be changed by SAP at any time without notice
SAP assumes no responsibility for errors or omissions in this document SAP does not warrant the accuracy or completeness of the information text graphics links or other items contained within this material This document is provided without a warranty of any kind either express or implied including but not limited to the implied warranties of merchantability fitness for a particular purpose or non-infringement
SAP shall have no liability for damages of any kind including without limitation direct special indirect or consequential damages that may result from the use of these materials This limitation shall not apply in cases of intent or gross negligence
The statutory liability for personal injury and defective products is not affected SAP has no control over the information that you may access through the use of hot links contained in these materials and does not endorse your use of third-party Web pages nor provide any warranty whatsoever relating to third-party Web pages
copy SAP 2007 Page 16
Speed Up with Firsthand Knowledge
SAP Education Products
Summery
Speed Up with Firsthand Knowledge
SAP Education Value
SAP Education Services
copy SAP 2007 Page 17
SAP Education Products
SAP Productivity Pak by RWD
copy SAP 2009 Page 18
Productivity Pak by RWD
Highlights
bull Accurate and easy-to-use simulation
functionality
bull Context-sensitive help functionality
bull Server-based and highly scalable
solution
bull Integration with existing SAP
solutions
Benefi ts
bull Reduced demand on training
personnel
bull Increased user productivity through
context-sensitive help for fast
resolution
of common problems
bull Increased authoring productivity
through
quick and accurate simulation
functionality
bull Easier administration with server-
based
configuration that supports Web-
enabled
user access
bull Reporting and statistics that identify
training gaps
copy SAP 2007 Page 19copy SAP 2007 Page 19
SAP Productivity Pak by RWD
A complete solution to rapidly
Create Organize Distribute Access amp Maintain
organizational knowledge to promote a community of collaboration
Record the menu paths
steps field entries and
screenshots automatically
Edit both a document and
simulation in the Single Source XML
file
Publish the job aides for end
user performance support
Deliver context-sensitive help
to end users at their
desktops
copy SAP 2007 Page 20
Traditional Approach to Documentation
System Configuration
Business Process Procedures (BPPs)
End-User Procedures
Manual independent
processes
Other documents
copy SAP 2007 Page 21
Existing Materials using Traditional Methods
Configuration
User Manuals
Flows
Business Process
Business Procedures
Policies
Simulations
Tips and Tricks
Testing Documents
FAQs
eLearning Content
Tips and Tricks
Training Document
Lessons Learned
Forms
copy SAP 2007 Page 22
Solutions for the Entire Project Cycle
Plan Design Deliver SupportDevelop Train Improve
BPPs TestingProcedures
amp
Exercises
Configuration Online
Help
uPerform
Document
Project Process Teams Training Team
copy SAP 2009 Page 23
Acrobat Connect by Adobe
Benefits of Acrobat
Connect by Adobe
Scheduled courses
enroll learners
automated notices and
reminders
Accesible from 98 of
Internet connected
computers
Enable rapid
communication and rapid
learning
copy SAP 2007 Page 24
SAP Education Products
SAP Learning Solution
copy SAP 2009 Page 25
Enterprise Learning
Comprehensive skill set
informaton for your
organization
Direct linkage to SAP HCM
funcationality
Overview of current
wokrforce skills level
elearning
functionalitydistributed
learning
copy SAP 2007 Page 26
What is the SAP Learning Solution
is a full function LMS amp LCMS that is pre-integrated into
every other aspect of SAP
is SCORM certified not just compliant
takes a proactive ldquopushrdquo approach to delivering the right
training to the right people
allows the integration of all learning methods (ldquoblended learningrdquo)
offers dynamic testing capabilities
provides robust analytics so you can see the impact of training on real business issues (eg sales results versus training attendance)
can directly perform in your performance review process and recruiting processes for true Enterprise Talent Management
The SAP Learning Solution
copy SAP 2007 Page 27
SAP Learning Solution A Complete Solution
Creating and structuring
learning content
Creating tests and certifications
Authoring
Environment
Content
Management
System
Learning Objects
Structure
Version
Status
Company
information and
other content
Ex
te
rn
al C
on
te
nt
Training administration
Course catalog
Integrated objective-oriented
testing
Bu
ilt o
nN
etW
eave
r
Learner Account
Roles
Communication data
Qualifications
Account assignment data
Training history
Collaboration
Integrated collaboration
Learning Offering
Classroom training
Virtual classrooms
WBTs
CBTs
Curricula
Learning Portal Learning
Management System
Learner Account
Learning strategy
Resultslearning progress
Content Player
Recognizes the learning
strategy
Guides the learner through the
course
Determines learning progress
External authoring tools WebDAV interface
copy SAP 2009 Page 28
Knowledge Accelerator
Insights into BI data
ldquoOut of the box solutionrdquo
Areas of customization
Real time insights into
Business Intelligence
Clarity around mission critical
intelligence
copy SAP 2007 Page 29
SAP Education Products
SAP User Experience Management by Knoa
(SAP UEM)
copy SAP 2007 Page 30
What Information Does SAP UEM by Knoa Provide
Application
Response
Quality
Of
Experience
Adoption
amp
Usage
User-Experienced
Response Time
Transaction Response
Navigation Response
Infrastructure Errors OS Servers Networks
Application Errors ABAP Errors Method Not
Allowed
SAP UEM monitors and measures the precise
experience received and the performance being
achieved by the users
SAP UEM can be used during testing in addition to
being used with productive users
User Behavior Utilization
Adoption
Errors
Compliance
Effectiveness
Proficiency
Work Flow
copy SAP 2007 Page 31
Speed Up with Firsthand Knowledge
SAP Education Products
SAP Education Services Summery
Speed Up with Firsthand Knowledge
SAP Education Value
SAP Education Services
copy SAP 2007 Page 32
Overview of our Products amp Services
Classroom Training
- OverviewEnd User
- Project Team
- Consultant Education
Learning Enhancement Services
- Job Profiling
- Content Development
Enterprise Learning
- Dynamic Collaboration
- Learning portal for all
online training activities
- Content Management
System
- Reporting and Analytics
- Course Catalog
- Resource Management
- Organizational structure
in place
- Personalized Learning
offering
Adobe Meeting
- Improves productivity
through high impact live
web seminars and
engaging on-demand
presentations
- Improves the frequency
and consistency of
communications
Composer
- Create and Maintain
business process and
performance support
documentation
Employee Performance Support Services
- Product Implementation - Standard workshops
- Product training - Specialized Consulting
Productivity Pak
- Create Organize
Distribute Access and
Maintain business process
and performance support
Information
- Enabling a dynamic
learning organizations
- Help user share
knowledge among
themselves and with
content developer
Customised Training
- Curriculum
- Dedicated
Blended Learning
Online Training
- E-learning
- OKPs
- E-Academies
Training Strategy Learning Needs Analysis Education Readiness Review Usage Health Check
Provides a roadmap for the
development and deployment of
an effective education solution
Ensures that the correct role-
based training is delivered to
end users
Reduces overall effort cost of
education solution - issues are
identified early
Identifies roadblocks to
system usage that prevent
correct use of the system
10 - 15 days effort 5 ndash 8 days effort 5 ndash 8 days effort 5 ndash 8 days effort
Education Methodology
Adobe Learning
- Lightweight Learning
Management System
- Works as a stand
alone system
- Can work with earlier
SAP versions
-Use of Master Records
from SAP
copy SAP 2007 Page 33
Thanks for your attention
Speed Up with firsthand
knowledge
Speed Up with firsthand
knowledge
AbdulRahman Ali Al-Garni
SAP Education
SAP ndash Saudi Arabia
Kingdom Tower 28th Floor King Fahad Road
T + 966 1 211-8193
M +966 50 453 5774
F + 966 1 211-8180
E abdulrahmangarnisapcomwwwsapcommena
copy SAP 2007 Page 34
Copyright
No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG The information contained herein may be changed without prior notice
Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors
Microsoft Windows Excel Outlook and PowerPoint are registered trademarks of Microsoft Corporation
IBM DB2 DB2 Universal Database OS2 Parallel Sysplex MVSESA AIX S390 AS400 OS390 OS400 iSeries pSeries xSeries zSeries System i System i5 System p System p5 System x System z System z9 zOS AFP Intelligent Miner WebSphere Netfinity Tivoli Informix i5OS POWER POWER5 POWER5+ OpenPower and PowerPC are trademarks or registered trademarks of IBM Corporation
Adobe the Adobe logo Acrobat PostScript and Reader are either trademarks or registered trademarks of Adobe Systems Incorporated in the United States andor other countries
Oracle is a registered trademark of Oracle Corporation
UNIX XOpen OSF1 and Motif are registered trademarks of the Open Group
Citrix ICA Program Neighborhood MetaFrame WinFrame VideoFrame and MultiWin are trademarks or registered trademarks of Citrix Systems Inc
HTML XML XHTML and W3C are trademarks or registered trademarks of W3Creg World Wide Web Consortium Massachusetts Institute of Technology
Java is a registered trademark of Sun Microsystems Inc
JavaScript is a registered trademark of Sun Microsystems Inc used under license for technology invented and implemented by Netscape
MaxDB is a trademark of MySQL AB Sweden
SAP R3 mySAP mySAPcom xApps xApp SAP NetWeaver and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world All other product and service names mentioned are the trademarks of their respective companies Data contained in this document serves informational purposes only National product specifications may vary
The information in this document is proprietary to SAP No part of this document may be reproduced copied or transmitted in any form or for any purpose without the express prior written permission of SAP AG
This document is a preliminary version and not subject to your license agreement or any other agreement with SAP This document contains only intended strategies developments and functionalities of the SAPreg product and is not intended to be binding upon SAP to any particular course of business product strategy andor development Please note that this document is subject to change and may be changed by SAP at any time without notice
SAP assumes no responsibility for errors or omissions in this document SAP does not warrant the accuracy or completeness of the information text graphics links or other items contained within this material This document is provided without a warranty of any kind either express or implied including but not limited to the implied warranties of merchantability fitness for a particular purpose or non-infringement
SAP shall have no liability for damages of any kind including without limitation direct special indirect or consequential damages that may result from the use of these materials This limitation shall not apply in cases of intent or gross negligence
The statutory liability for personal injury and defective products is not affected SAP has no control over the information that you may access through the use of hot links contained in these materials and does not endorse your use of third-party Web pages nor provide any warranty whatsoever relating to third-party Web pages
copy SAP 2007 Page 17
SAP Education Products
SAP Productivity Pak by RWD
copy SAP 2009 Page 18
Productivity Pak by RWD
Highlights
bull Accurate and easy-to-use simulation
functionality
bull Context-sensitive help functionality
bull Server-based and highly scalable
solution
bull Integration with existing SAP
solutions
Benefi ts
bull Reduced demand on training
personnel
bull Increased user productivity through
context-sensitive help for fast
resolution
of common problems
bull Increased authoring productivity
through
quick and accurate simulation
functionality
bull Easier administration with server-
based
configuration that supports Web-
enabled
user access
bull Reporting and statistics that identify
training gaps
copy SAP 2007 Page 19copy SAP 2007 Page 19
SAP Productivity Pak by RWD
A complete solution to rapidly
Create Organize Distribute Access amp Maintain
organizational knowledge to promote a community of collaboration
Record the menu paths
steps field entries and
screenshots automatically
Edit both a document and
simulation in the Single Source XML
file
Publish the job aides for end
user performance support
Deliver context-sensitive help
to end users at their
desktops
copy SAP 2007 Page 20
Traditional Approach to Documentation
System Configuration
Business Process Procedures (BPPs)
End-User Procedures
Manual independent
processes
Other documents
copy SAP 2007 Page 21
Existing Materials using Traditional Methods
Configuration
User Manuals
Flows
Business Process
Business Procedures
Policies
Simulations
Tips and Tricks
Testing Documents
FAQs
eLearning Content
Tips and Tricks
Training Document
Lessons Learned
Forms
copy SAP 2007 Page 22
Solutions for the Entire Project Cycle
Plan Design Deliver SupportDevelop Train Improve
BPPs TestingProcedures
amp
Exercises
Configuration Online
Help
uPerform
Document
Project Process Teams Training Team
copy SAP 2009 Page 23
Acrobat Connect by Adobe
Benefits of Acrobat
Connect by Adobe
Scheduled courses
enroll learners
automated notices and
reminders
Accesible from 98 of
Internet connected
computers
Enable rapid
communication and rapid
learning
copy SAP 2007 Page 24
SAP Education Products
SAP Learning Solution
copy SAP 2009 Page 25
Enterprise Learning
Comprehensive skill set
informaton for your
organization
Direct linkage to SAP HCM
funcationality
Overview of current
wokrforce skills level
elearning
functionalitydistributed
learning
copy SAP 2007 Page 26
What is the SAP Learning Solution
is a full function LMS amp LCMS that is pre-integrated into
every other aspect of SAP
is SCORM certified not just compliant
takes a proactive ldquopushrdquo approach to delivering the right
training to the right people
allows the integration of all learning methods (ldquoblended learningrdquo)
offers dynamic testing capabilities
provides robust analytics so you can see the impact of training on real business issues (eg sales results versus training attendance)
can directly perform in your performance review process and recruiting processes for true Enterprise Talent Management
The SAP Learning Solution
copy SAP 2007 Page 27
SAP Learning Solution A Complete Solution
Creating and structuring
learning content
Creating tests and certifications
Authoring
Environment
Content
Management
System
Learning Objects
Structure
Version
Status
Company
information and
other content
Ex
te
rn
al C
on
te
nt
Training administration
Course catalog
Integrated objective-oriented
testing
Bu
ilt o
nN
etW
eave
r
Learner Account
Roles
Communication data
Qualifications
Account assignment data
Training history
Collaboration
Integrated collaboration
Learning Offering
Classroom training
Virtual classrooms
WBTs
CBTs
Curricula
Learning Portal Learning
Management System
Learner Account
Learning strategy
Resultslearning progress
Content Player
Recognizes the learning
strategy
Guides the learner through the
course
Determines learning progress
External authoring tools WebDAV interface
copy SAP 2009 Page 28
Knowledge Accelerator
Insights into BI data
ldquoOut of the box solutionrdquo
Areas of customization
Real time insights into
Business Intelligence
Clarity around mission critical
intelligence
copy SAP 2007 Page 29
SAP Education Products
SAP User Experience Management by Knoa
(SAP UEM)
copy SAP 2007 Page 30
What Information Does SAP UEM by Knoa Provide
Application
Response
Quality
Of
Experience
Adoption
amp
Usage
User-Experienced
Response Time
Transaction Response
Navigation Response
Infrastructure Errors OS Servers Networks
Application Errors ABAP Errors Method Not
Allowed
SAP UEM monitors and measures the precise
experience received and the performance being
achieved by the users
SAP UEM can be used during testing in addition to
being used with productive users
User Behavior Utilization
Adoption
Errors
Compliance
Effectiveness
Proficiency
Work Flow
copy SAP 2007 Page 31
Speed Up with Firsthand Knowledge
SAP Education Products
SAP Education Services Summery
Speed Up with Firsthand Knowledge
SAP Education Value
SAP Education Services
copy SAP 2007 Page 32
Overview of our Products amp Services
Classroom Training
- OverviewEnd User
- Project Team
- Consultant Education
Learning Enhancement Services
- Job Profiling
- Content Development
Enterprise Learning
- Dynamic Collaboration
- Learning portal for all
online training activities
- Content Management
System
- Reporting and Analytics
- Course Catalog
- Resource Management
- Organizational structure
in place
- Personalized Learning
offering
Adobe Meeting
- Improves productivity
through high impact live
web seminars and
engaging on-demand
presentations
- Improves the frequency
and consistency of
communications
Composer
- Create and Maintain
business process and
performance support
documentation
Employee Performance Support Services
- Product Implementation - Standard workshops
- Product training - Specialized Consulting
Productivity Pak
- Create Organize
Distribute Access and
Maintain business process
and performance support
Information
- Enabling a dynamic
learning organizations
- Help user share
knowledge among
themselves and with
content developer
Customised Training
- Curriculum
- Dedicated
Blended Learning
Online Training
- E-learning
- OKPs
- E-Academies
Training Strategy Learning Needs Analysis Education Readiness Review Usage Health Check
Provides a roadmap for the
development and deployment of
an effective education solution
Ensures that the correct role-
based training is delivered to
end users
Reduces overall effort cost of
education solution - issues are
identified early
Identifies roadblocks to
system usage that prevent
correct use of the system
10 - 15 days effort 5 ndash 8 days effort 5 ndash 8 days effort 5 ndash 8 days effort
Education Methodology
Adobe Learning
- Lightweight Learning
Management System
- Works as a stand
alone system
- Can work with earlier
SAP versions
-Use of Master Records
from SAP
copy SAP 2007 Page 33
Thanks for your attention
Speed Up with firsthand
knowledge
Speed Up with firsthand
knowledge
AbdulRahman Ali Al-Garni
SAP Education
SAP ndash Saudi Arabia
Kingdom Tower 28th Floor King Fahad Road
T + 966 1 211-8193
M +966 50 453 5774
F + 966 1 211-8180
E abdulrahmangarnisapcomwwwsapcommena
copy SAP 2007 Page 34
Copyright
No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG The information contained herein may be changed without prior notice
Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors
Microsoft Windows Excel Outlook and PowerPoint are registered trademarks of Microsoft Corporation
IBM DB2 DB2 Universal Database OS2 Parallel Sysplex MVSESA AIX S390 AS400 OS390 OS400 iSeries pSeries xSeries zSeries System i System i5 System p System p5 System x System z System z9 zOS AFP Intelligent Miner WebSphere Netfinity Tivoli Informix i5OS POWER POWER5 POWER5+ OpenPower and PowerPC are trademarks or registered trademarks of IBM Corporation
Adobe the Adobe logo Acrobat PostScript and Reader are either trademarks or registered trademarks of Adobe Systems Incorporated in the United States andor other countries
Oracle is a registered trademark of Oracle Corporation
UNIX XOpen OSF1 and Motif are registered trademarks of the Open Group
Citrix ICA Program Neighborhood MetaFrame WinFrame VideoFrame and MultiWin are trademarks or registered trademarks of Citrix Systems Inc
HTML XML XHTML and W3C are trademarks or registered trademarks of W3Creg World Wide Web Consortium Massachusetts Institute of Technology
Java is a registered trademark of Sun Microsystems Inc
JavaScript is a registered trademark of Sun Microsystems Inc used under license for technology invented and implemented by Netscape
MaxDB is a trademark of MySQL AB Sweden
SAP R3 mySAP mySAPcom xApps xApp SAP NetWeaver and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world All other product and service names mentioned are the trademarks of their respective companies Data contained in this document serves informational purposes only National product specifications may vary
The information in this document is proprietary to SAP No part of this document may be reproduced copied or transmitted in any form or for any purpose without the express prior written permission of SAP AG
This document is a preliminary version and not subject to your license agreement or any other agreement with SAP This document contains only intended strategies developments and functionalities of the SAPreg product and is not intended to be binding upon SAP to any particular course of business product strategy andor development Please note that this document is subject to change and may be changed by SAP at any time without notice
SAP assumes no responsibility for errors or omissions in this document SAP does not warrant the accuracy or completeness of the information text graphics links or other items contained within this material This document is provided without a warranty of any kind either express or implied including but not limited to the implied warranties of merchantability fitness for a particular purpose or non-infringement
SAP shall have no liability for damages of any kind including without limitation direct special indirect or consequential damages that may result from the use of these materials This limitation shall not apply in cases of intent or gross negligence
The statutory liability for personal injury and defective products is not affected SAP has no control over the information that you may access through the use of hot links contained in these materials and does not endorse your use of third-party Web pages nor provide any warranty whatsoever relating to third-party Web pages
copy SAP 2009 Page 18
Productivity Pak by RWD
Highlights
bull Accurate and easy-to-use simulation
functionality
bull Context-sensitive help functionality
bull Server-based and highly scalable
solution
bull Integration with existing SAP
solutions
Benefi ts
bull Reduced demand on training
personnel
bull Increased user productivity through
context-sensitive help for fast
resolution
of common problems
bull Increased authoring productivity
through
quick and accurate simulation
functionality
bull Easier administration with server-
based
configuration that supports Web-
enabled
user access
bull Reporting and statistics that identify
training gaps
copy SAP 2007 Page 19copy SAP 2007 Page 19
SAP Productivity Pak by RWD
A complete solution to rapidly
Create Organize Distribute Access amp Maintain
organizational knowledge to promote a community of collaboration
Record the menu paths
steps field entries and
screenshots automatically
Edit both a document and
simulation in the Single Source XML
file
Publish the job aides for end
user performance support
Deliver context-sensitive help
to end users at their
desktops
copy SAP 2007 Page 20
Traditional Approach to Documentation
System Configuration
Business Process Procedures (BPPs)
End-User Procedures
Manual independent
processes
Other documents
copy SAP 2007 Page 21
Existing Materials using Traditional Methods
Configuration
User Manuals
Flows
Business Process
Business Procedures
Policies
Simulations
Tips and Tricks
Testing Documents
FAQs
eLearning Content
Tips and Tricks
Training Document
Lessons Learned
Forms
copy SAP 2007 Page 22
Solutions for the Entire Project Cycle
Plan Design Deliver SupportDevelop Train Improve
BPPs TestingProcedures
amp
Exercises
Configuration Online
Help
uPerform
Document
Project Process Teams Training Team
copy SAP 2009 Page 23
Acrobat Connect by Adobe
Benefits of Acrobat
Connect by Adobe
Scheduled courses
enroll learners
automated notices and
reminders
Accesible from 98 of
Internet connected
computers
Enable rapid
communication and rapid
learning
copy SAP 2007 Page 24
SAP Education Products
SAP Learning Solution
copy SAP 2009 Page 25
Enterprise Learning
Comprehensive skill set
informaton for your
organization
Direct linkage to SAP HCM
funcationality
Overview of current
wokrforce skills level
elearning
functionalitydistributed
learning
copy SAP 2007 Page 26
What is the SAP Learning Solution
is a full function LMS amp LCMS that is pre-integrated into
every other aspect of SAP
is SCORM certified not just compliant
takes a proactive ldquopushrdquo approach to delivering the right
training to the right people
allows the integration of all learning methods (ldquoblended learningrdquo)
offers dynamic testing capabilities
provides robust analytics so you can see the impact of training on real business issues (eg sales results versus training attendance)
can directly perform in your performance review process and recruiting processes for true Enterprise Talent Management
The SAP Learning Solution
copy SAP 2007 Page 27
SAP Learning Solution A Complete Solution
Creating and structuring
learning content
Creating tests and certifications
Authoring
Environment
Content
Management
System
Learning Objects
Structure
Version
Status
Company
information and
other content
Ex
te
rn
al C
on
te
nt
Training administration
Course catalog
Integrated objective-oriented
testing
Bu
ilt o
nN
etW
eave
r
Learner Account
Roles
Communication data
Qualifications
Account assignment data
Training history
Collaboration
Integrated collaboration
Learning Offering
Classroom training
Virtual classrooms
WBTs
CBTs
Curricula
Learning Portal Learning
Management System
Learner Account
Learning strategy
Resultslearning progress
Content Player
Recognizes the learning
strategy
Guides the learner through the
course
Determines learning progress
External authoring tools WebDAV interface
copy SAP 2009 Page 28
Knowledge Accelerator
Insights into BI data
ldquoOut of the box solutionrdquo
Areas of customization
Real time insights into
Business Intelligence
Clarity around mission critical
intelligence
copy SAP 2007 Page 29
SAP Education Products
SAP User Experience Management by Knoa
(SAP UEM)
copy SAP 2007 Page 30
What Information Does SAP UEM by Knoa Provide
Application
Response
Quality
Of
Experience
Adoption
amp
Usage
User-Experienced
Response Time
Transaction Response
Navigation Response
Infrastructure Errors OS Servers Networks
Application Errors ABAP Errors Method Not
Allowed
SAP UEM monitors and measures the precise
experience received and the performance being
achieved by the users
SAP UEM can be used during testing in addition to
being used with productive users
User Behavior Utilization
Adoption
Errors
Compliance
Effectiveness
Proficiency
Work Flow
copy SAP 2007 Page 31
Speed Up with Firsthand Knowledge
SAP Education Products
SAP Education Services Summery
Speed Up with Firsthand Knowledge
SAP Education Value
SAP Education Services
copy SAP 2007 Page 32
Overview of our Products amp Services
Classroom Training
- OverviewEnd User
- Project Team
- Consultant Education
Learning Enhancement Services
- Job Profiling
- Content Development
Enterprise Learning
- Dynamic Collaboration
- Learning portal for all
online training activities
- Content Management
System
- Reporting and Analytics
- Course Catalog
- Resource Management
- Organizational structure
in place
- Personalized Learning
offering
Adobe Meeting
- Improves productivity
through high impact live
web seminars and
engaging on-demand
presentations
- Improves the frequency
and consistency of
communications
Composer
- Create and Maintain
business process and
performance support
documentation
Employee Performance Support Services
- Product Implementation - Standard workshops
- Product training - Specialized Consulting
Productivity Pak
- Create Organize
Distribute Access and
Maintain business process
and performance support
Information
- Enabling a dynamic
learning organizations
- Help user share
knowledge among
themselves and with
content developer
Customised Training
- Curriculum
- Dedicated
Blended Learning
Online Training
- E-learning
- OKPs
- E-Academies
Training Strategy Learning Needs Analysis Education Readiness Review Usage Health Check
Provides a roadmap for the
development and deployment of
an effective education solution
Ensures that the correct role-
based training is delivered to
end users
Reduces overall effort cost of
education solution - issues are
identified early
Identifies roadblocks to
system usage that prevent
correct use of the system
10 - 15 days effort 5 ndash 8 days effort 5 ndash 8 days effort 5 ndash 8 days effort
Education Methodology
Adobe Learning
- Lightweight Learning
Management System
- Works as a stand
alone system
- Can work with earlier
SAP versions
-Use of Master Records
from SAP
copy SAP 2007 Page 33
Thanks for your attention
Speed Up with firsthand
knowledge
Speed Up with firsthand
knowledge
AbdulRahman Ali Al-Garni
SAP Education
SAP ndash Saudi Arabia
Kingdom Tower 28th Floor King Fahad Road
T + 966 1 211-8193
M +966 50 453 5774
F + 966 1 211-8180
E abdulrahmangarnisapcomwwwsapcommena
copy SAP 2007 Page 34
Copyright
No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG The information contained herein may be changed without prior notice
Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors
Microsoft Windows Excel Outlook and PowerPoint are registered trademarks of Microsoft Corporation
IBM DB2 DB2 Universal Database OS2 Parallel Sysplex MVSESA AIX S390 AS400 OS390 OS400 iSeries pSeries xSeries zSeries System i System i5 System p System p5 System x System z System z9 zOS AFP Intelligent Miner WebSphere Netfinity Tivoli Informix i5OS POWER POWER5 POWER5+ OpenPower and PowerPC are trademarks or registered trademarks of IBM Corporation
Adobe the Adobe logo Acrobat PostScript and Reader are either trademarks or registered trademarks of Adobe Systems Incorporated in the United States andor other countries
Oracle is a registered trademark of Oracle Corporation
UNIX XOpen OSF1 and Motif are registered trademarks of the Open Group
Citrix ICA Program Neighborhood MetaFrame WinFrame VideoFrame and MultiWin are trademarks or registered trademarks of Citrix Systems Inc
HTML XML XHTML and W3C are trademarks or registered trademarks of W3Creg World Wide Web Consortium Massachusetts Institute of Technology
Java is a registered trademark of Sun Microsystems Inc
JavaScript is a registered trademark of Sun Microsystems Inc used under license for technology invented and implemented by Netscape
MaxDB is a trademark of MySQL AB Sweden
SAP R3 mySAP mySAPcom xApps xApp SAP NetWeaver and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world All other product and service names mentioned are the trademarks of their respective companies Data contained in this document serves informational purposes only National product specifications may vary
The information in this document is proprietary to SAP No part of this document may be reproduced copied or transmitted in any form or for any purpose without the express prior written permission of SAP AG
This document is a preliminary version and not subject to your license agreement or any other agreement with SAP This document contains only intended strategies developments and functionalities of the SAPreg product and is not intended to be binding upon SAP to any particular course of business product strategy andor development Please note that this document is subject to change and may be changed by SAP at any time without notice
SAP assumes no responsibility for errors or omissions in this document SAP does not warrant the accuracy or completeness of the information text graphics links or other items contained within this material This document is provided without a warranty of any kind either express or implied including but not limited to the implied warranties of merchantability fitness for a particular purpose or non-infringement
SAP shall have no liability for damages of any kind including without limitation direct special indirect or consequential damages that may result from the use of these materials This limitation shall not apply in cases of intent or gross negligence
The statutory liability for personal injury and defective products is not affected SAP has no control over the information that you may access through the use of hot links contained in these materials and does not endorse your use of third-party Web pages nor provide any warranty whatsoever relating to third-party Web pages
copy SAP 2007 Page 19copy SAP 2007 Page 19
SAP Productivity Pak by RWD
A complete solution to rapidly
Create Organize Distribute Access amp Maintain
organizational knowledge to promote a community of collaboration
Record the menu paths
steps field entries and
screenshots automatically
Edit both a document and
simulation in the Single Source XML
file
Publish the job aides for end
user performance support
Deliver context-sensitive help
to end users at their
desktops
copy SAP 2007 Page 20
Traditional Approach to Documentation
System Configuration
Business Process Procedures (BPPs)
End-User Procedures
Manual independent
processes
Other documents
copy SAP 2007 Page 21
Existing Materials using Traditional Methods
Configuration
User Manuals
Flows
Business Process
Business Procedures
Policies
Simulations
Tips and Tricks
Testing Documents
FAQs
eLearning Content
Tips and Tricks
Training Document
Lessons Learned
Forms
copy SAP 2007 Page 22
Solutions for the Entire Project Cycle
Plan Design Deliver SupportDevelop Train Improve
BPPs TestingProcedures
amp
Exercises
Configuration Online
Help
uPerform
Document
Project Process Teams Training Team
copy SAP 2009 Page 23
Acrobat Connect by Adobe
Benefits of Acrobat
Connect by Adobe
Scheduled courses
enroll learners
automated notices and
reminders
Accesible from 98 of
Internet connected
computers
Enable rapid
communication and rapid
learning
copy SAP 2007 Page 24
SAP Education Products
SAP Learning Solution
copy SAP 2009 Page 25
Enterprise Learning
Comprehensive skill set
informaton for your
organization
Direct linkage to SAP HCM
funcationality
Overview of current
wokrforce skills level
elearning
functionalitydistributed
learning
copy SAP 2007 Page 26
What is the SAP Learning Solution
is a full function LMS amp LCMS that is pre-integrated into
every other aspect of SAP
is SCORM certified not just compliant
takes a proactive ldquopushrdquo approach to delivering the right
training to the right people
allows the integration of all learning methods (ldquoblended learningrdquo)
offers dynamic testing capabilities
provides robust analytics so you can see the impact of training on real business issues (eg sales results versus training attendance)
can directly perform in your performance review process and recruiting processes for true Enterprise Talent Management
The SAP Learning Solution
copy SAP 2007 Page 27
SAP Learning Solution A Complete Solution
Creating and structuring
learning content
Creating tests and certifications
Authoring
Environment
Content
Management
System
Learning Objects
Structure
Version
Status
Company
information and
other content
Ex
te
rn
al C
on
te
nt
Training administration
Course catalog
Integrated objective-oriented
testing
Bu
ilt o
nN
etW
eave
r
Learner Account
Roles
Communication data
Qualifications
Account assignment data
Training history
Collaboration
Integrated collaboration
Learning Offering
Classroom training
Virtual classrooms
WBTs
CBTs
Curricula
Learning Portal Learning
Management System
Learner Account
Learning strategy
Resultslearning progress
Content Player
Recognizes the learning
strategy
Guides the learner through the
course
Determines learning progress
External authoring tools WebDAV interface
copy SAP 2009 Page 28
Knowledge Accelerator
Insights into BI data
ldquoOut of the box solutionrdquo
Areas of customization
Real time insights into
Business Intelligence
Clarity around mission critical
intelligence
copy SAP 2007 Page 29
SAP Education Products
SAP User Experience Management by Knoa
(SAP UEM)
copy SAP 2007 Page 30
What Information Does SAP UEM by Knoa Provide
Application
Response
Quality
Of
Experience
Adoption
amp
Usage
User-Experienced
Response Time
Transaction Response
Navigation Response
Infrastructure Errors OS Servers Networks
Application Errors ABAP Errors Method Not
Allowed
SAP UEM monitors and measures the precise
experience received and the performance being
achieved by the users
SAP UEM can be used during testing in addition to
being used with productive users
User Behavior Utilization
Adoption
Errors
Compliance
Effectiveness
Proficiency
Work Flow
copy SAP 2007 Page 31
Speed Up with Firsthand Knowledge
SAP Education Products
SAP Education Services Summery
Speed Up with Firsthand Knowledge
SAP Education Value
SAP Education Services
copy SAP 2007 Page 32
Overview of our Products amp Services
Classroom Training
- OverviewEnd User
- Project Team
- Consultant Education
Learning Enhancement Services
- Job Profiling
- Content Development
Enterprise Learning
- Dynamic Collaboration
- Learning portal for all
online training activities
- Content Management
System
- Reporting and Analytics
- Course Catalog
- Resource Management
- Organizational structure
in place
- Personalized Learning
offering
Adobe Meeting
- Improves productivity
through high impact live
web seminars and
engaging on-demand
presentations
- Improves the frequency
and consistency of
communications
Composer
- Create and Maintain
business process and
performance support
documentation
Employee Performance Support Services
- Product Implementation - Standard workshops
- Product training - Specialized Consulting
Productivity Pak
- Create Organize
Distribute Access and
Maintain business process
and performance support
Information
- Enabling a dynamic
learning organizations
- Help user share
knowledge among
themselves and with
content developer
Customised Training
- Curriculum
- Dedicated
Blended Learning
Online Training
- E-learning
- OKPs
- E-Academies
Training Strategy Learning Needs Analysis Education Readiness Review Usage Health Check
Provides a roadmap for the
development and deployment of
an effective education solution
Ensures that the correct role-
based training is delivered to
end users
Reduces overall effort cost of
education solution - issues are
identified early
Identifies roadblocks to
system usage that prevent
correct use of the system
10 - 15 days effort 5 ndash 8 days effort 5 ndash 8 days effort 5 ndash 8 days effort
Education Methodology
Adobe Learning
- Lightweight Learning
Management System
- Works as a stand
alone system
- Can work with earlier
SAP versions
-Use of Master Records
from SAP
copy SAP 2007 Page 33
Thanks for your attention
Speed Up with firsthand
knowledge
Speed Up with firsthand
knowledge
AbdulRahman Ali Al-Garni
SAP Education
SAP ndash Saudi Arabia
Kingdom Tower 28th Floor King Fahad Road
T + 966 1 211-8193
M +966 50 453 5774
F + 966 1 211-8180
E abdulrahmangarnisapcomwwwsapcommena
copy SAP 2007 Page 34
Copyright
No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG The information contained herein may be changed without prior notice
Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors
Microsoft Windows Excel Outlook and PowerPoint are registered trademarks of Microsoft Corporation
IBM DB2 DB2 Universal Database OS2 Parallel Sysplex MVSESA AIX S390 AS400 OS390 OS400 iSeries pSeries xSeries zSeries System i System i5 System p System p5 System x System z System z9 zOS AFP Intelligent Miner WebSphere Netfinity Tivoli Informix i5OS POWER POWER5 POWER5+ OpenPower and PowerPC are trademarks or registered trademarks of IBM Corporation
Adobe the Adobe logo Acrobat PostScript and Reader are either trademarks or registered trademarks of Adobe Systems Incorporated in the United States andor other countries
Oracle is a registered trademark of Oracle Corporation
UNIX XOpen OSF1 and Motif are registered trademarks of the Open Group
Citrix ICA Program Neighborhood MetaFrame WinFrame VideoFrame and MultiWin are trademarks or registered trademarks of Citrix Systems Inc
HTML XML XHTML and W3C are trademarks or registered trademarks of W3Creg World Wide Web Consortium Massachusetts Institute of Technology
Java is a registered trademark of Sun Microsystems Inc
JavaScript is a registered trademark of Sun Microsystems Inc used under license for technology invented and implemented by Netscape
MaxDB is a trademark of MySQL AB Sweden
SAP R3 mySAP mySAPcom xApps xApp SAP NetWeaver and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world All other product and service names mentioned are the trademarks of their respective companies Data contained in this document serves informational purposes only National product specifications may vary
The information in this document is proprietary to SAP No part of this document may be reproduced copied or transmitted in any form or for any purpose without the express prior written permission of SAP AG
This document is a preliminary version and not subject to your license agreement or any other agreement with SAP This document contains only intended strategies developments and functionalities of the SAPreg product and is not intended to be binding upon SAP to any particular course of business product strategy andor development Please note that this document is subject to change and may be changed by SAP at any time without notice
SAP assumes no responsibility for errors or omissions in this document SAP does not warrant the accuracy or completeness of the information text graphics links or other items contained within this material This document is provided without a warranty of any kind either express or implied including but not limited to the implied warranties of merchantability fitness for a particular purpose or non-infringement
SAP shall have no liability for damages of any kind including without limitation direct special indirect or consequential damages that may result from the use of these materials This limitation shall not apply in cases of intent or gross negligence
The statutory liability for personal injury and defective products is not affected SAP has no control over the information that you may access through the use of hot links contained in these materials and does not endorse your use of third-party Web pages nor provide any warranty whatsoever relating to third-party Web pages
copy SAP 2007 Page 20
Traditional Approach to Documentation
System Configuration
Business Process Procedures (BPPs)
End-User Procedures
Manual independent
processes
Other documents
copy SAP 2007 Page 21
Existing Materials using Traditional Methods
Configuration
User Manuals
Flows
Business Process
Business Procedures
Policies
Simulations
Tips and Tricks
Testing Documents
FAQs
eLearning Content
Tips and Tricks
Training Document
Lessons Learned
Forms
copy SAP 2007 Page 22
Solutions for the Entire Project Cycle
Plan Design Deliver SupportDevelop Train Improve
BPPs TestingProcedures
amp
Exercises
Configuration Online
Help
uPerform
Document
Project Process Teams Training Team
copy SAP 2009 Page 23
Acrobat Connect by Adobe
Benefits of Acrobat
Connect by Adobe
Scheduled courses
enroll learners
automated notices and
reminders
Accesible from 98 of
Internet connected
computers
Enable rapid
communication and rapid
learning
copy SAP 2007 Page 24
SAP Education Products
SAP Learning Solution
copy SAP 2009 Page 25
Enterprise Learning
Comprehensive skill set
informaton for your
organization
Direct linkage to SAP HCM
funcationality
Overview of current
wokrforce skills level
elearning
functionalitydistributed
learning
copy SAP 2007 Page 26
What is the SAP Learning Solution
is a full function LMS amp LCMS that is pre-integrated into
every other aspect of SAP
is SCORM certified not just compliant
takes a proactive ldquopushrdquo approach to delivering the right
training to the right people
allows the integration of all learning methods (ldquoblended learningrdquo)
offers dynamic testing capabilities
provides robust analytics so you can see the impact of training on real business issues (eg sales results versus training attendance)
can directly perform in your performance review process and recruiting processes for true Enterprise Talent Management
The SAP Learning Solution
copy SAP 2007 Page 27
SAP Learning Solution A Complete Solution
Creating and structuring
learning content
Creating tests and certifications
Authoring
Environment
Content
Management
System
Learning Objects
Structure
Version
Status
Company
information and
other content
Ex
te
rn
al C
on
te
nt
Training administration
Course catalog
Integrated objective-oriented
testing
Bu
ilt o
nN
etW
eave
r
Learner Account
Roles
Communication data
Qualifications
Account assignment data
Training history
Collaboration
Integrated collaboration
Learning Offering
Classroom training
Virtual classrooms
WBTs
CBTs
Curricula
Learning Portal Learning
Management System
Learner Account
Learning strategy
Resultslearning progress
Content Player
Recognizes the learning
strategy
Guides the learner through the
course
Determines learning progress
External authoring tools WebDAV interface
copy SAP 2009 Page 28
Knowledge Accelerator
Insights into BI data
ldquoOut of the box solutionrdquo
Areas of customization
Real time insights into
Business Intelligence
Clarity around mission critical
intelligence
copy SAP 2007 Page 29
SAP Education Products
SAP User Experience Management by Knoa
(SAP UEM)
copy SAP 2007 Page 30
What Information Does SAP UEM by Knoa Provide
Application
Response
Quality
Of
Experience
Adoption
amp
Usage
User-Experienced
Response Time
Transaction Response
Navigation Response
Infrastructure Errors OS Servers Networks
Application Errors ABAP Errors Method Not
Allowed
SAP UEM monitors and measures the precise
experience received and the performance being
achieved by the users
SAP UEM can be used during testing in addition to
being used with productive users
User Behavior Utilization
Adoption
Errors
Compliance
Effectiveness
Proficiency
Work Flow
copy SAP 2007 Page 31
Speed Up with Firsthand Knowledge
SAP Education Products
SAP Education Services Summery
Speed Up with Firsthand Knowledge
SAP Education Value
SAP Education Services
copy SAP 2007 Page 32
Overview of our Products amp Services
Classroom Training
- OverviewEnd User
- Project Team
- Consultant Education
Learning Enhancement Services
- Job Profiling
- Content Development
Enterprise Learning
- Dynamic Collaboration
- Learning portal for all
online training activities
- Content Management
System
- Reporting and Analytics
- Course Catalog
- Resource Management
- Organizational structure
in place
- Personalized Learning
offering
Adobe Meeting
- Improves productivity
through high impact live
web seminars and
engaging on-demand
presentations
- Improves the frequency
and consistency of
communications
Composer
- Create and Maintain
business process and
performance support
documentation
Employee Performance Support Services
- Product Implementation - Standard workshops
- Product training - Specialized Consulting
Productivity Pak
- Create Organize
Distribute Access and
Maintain business process
and performance support
Information
- Enabling a dynamic
learning organizations
- Help user share
knowledge among
themselves and with
content developer
Customised Training
- Curriculum
- Dedicated
Blended Learning
Online Training
- E-learning
- OKPs
- E-Academies
Training Strategy Learning Needs Analysis Education Readiness Review Usage Health Check
Provides a roadmap for the
development and deployment of
an effective education solution
Ensures that the correct role-
based training is delivered to
end users
Reduces overall effort cost of
education solution - issues are
identified early
Identifies roadblocks to
system usage that prevent
correct use of the system
10 - 15 days effort 5 ndash 8 days effort 5 ndash 8 days effort 5 ndash 8 days effort
Education Methodology
Adobe Learning
- Lightweight Learning
Management System
- Works as a stand
alone system
- Can work with earlier
SAP versions
-Use of Master Records
from SAP
copy SAP 2007 Page 33
Thanks for your attention
Speed Up with firsthand
knowledge
Speed Up with firsthand
knowledge
AbdulRahman Ali Al-Garni
SAP Education
SAP ndash Saudi Arabia
Kingdom Tower 28th Floor King Fahad Road
T + 966 1 211-8193
M +966 50 453 5774
F + 966 1 211-8180
E abdulrahmangarnisapcomwwwsapcommena
copy SAP 2007 Page 34
Copyright
No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG The information contained herein may be changed without prior notice
Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors
Microsoft Windows Excel Outlook and PowerPoint are registered trademarks of Microsoft Corporation
IBM DB2 DB2 Universal Database OS2 Parallel Sysplex MVSESA AIX S390 AS400 OS390 OS400 iSeries pSeries xSeries zSeries System i System i5 System p System p5 System x System z System z9 zOS AFP Intelligent Miner WebSphere Netfinity Tivoli Informix i5OS POWER POWER5 POWER5+ OpenPower and PowerPC are trademarks or registered trademarks of IBM Corporation
Adobe the Adobe logo Acrobat PostScript and Reader are either trademarks or registered trademarks of Adobe Systems Incorporated in the United States andor other countries
Oracle is a registered trademark of Oracle Corporation
UNIX XOpen OSF1 and Motif are registered trademarks of the Open Group
Citrix ICA Program Neighborhood MetaFrame WinFrame VideoFrame and MultiWin are trademarks or registered trademarks of Citrix Systems Inc
HTML XML XHTML and W3C are trademarks or registered trademarks of W3Creg World Wide Web Consortium Massachusetts Institute of Technology
Java is a registered trademark of Sun Microsystems Inc
JavaScript is a registered trademark of Sun Microsystems Inc used under license for technology invented and implemented by Netscape
MaxDB is a trademark of MySQL AB Sweden
SAP R3 mySAP mySAPcom xApps xApp SAP NetWeaver and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world All other product and service names mentioned are the trademarks of their respective companies Data contained in this document serves informational purposes only National product specifications may vary
The information in this document is proprietary to SAP No part of this document may be reproduced copied or transmitted in any form or for any purpose without the express prior written permission of SAP AG
This document is a preliminary version and not subject to your license agreement or any other agreement with SAP This document contains only intended strategies developments and functionalities of the SAPreg product and is not intended to be binding upon SAP to any particular course of business product strategy andor development Please note that this document is subject to change and may be changed by SAP at any time without notice
SAP assumes no responsibility for errors or omissions in this document SAP does not warrant the accuracy or completeness of the information text graphics links or other items contained within this material This document is provided without a warranty of any kind either express or implied including but not limited to the implied warranties of merchantability fitness for a particular purpose or non-infringement
SAP shall have no liability for damages of any kind including without limitation direct special indirect or consequential damages that may result from the use of these materials This limitation shall not apply in cases of intent or gross negligence
The statutory liability for personal injury and defective products is not affected SAP has no control over the information that you may access through the use of hot links contained in these materials and does not endorse your use of third-party Web pages nor provide any warranty whatsoever relating to third-party Web pages
copy SAP 2007 Page 21
Existing Materials using Traditional Methods
Configuration
User Manuals
Flows
Business Process
Business Procedures
Policies
Simulations
Tips and Tricks
Testing Documents
FAQs
eLearning Content
Tips and Tricks
Training Document
Lessons Learned
Forms
copy SAP 2007 Page 22
Solutions for the Entire Project Cycle
Plan Design Deliver SupportDevelop Train Improve
BPPs TestingProcedures
amp
Exercises
Configuration Online
Help
uPerform
Document
Project Process Teams Training Team
copy SAP 2009 Page 23
Acrobat Connect by Adobe
Benefits of Acrobat
Connect by Adobe
Scheduled courses
enroll learners
automated notices and
reminders
Accesible from 98 of
Internet connected
computers
Enable rapid
communication and rapid
learning
copy SAP 2007 Page 24
SAP Education Products
SAP Learning Solution
copy SAP 2009 Page 25
Enterprise Learning
Comprehensive skill set
informaton for your
organization
Direct linkage to SAP HCM
funcationality
Overview of current
wokrforce skills level
elearning
functionalitydistributed
learning
copy SAP 2007 Page 26
What is the SAP Learning Solution
is a full function LMS amp LCMS that is pre-integrated into
every other aspect of SAP
is SCORM certified not just compliant
takes a proactive ldquopushrdquo approach to delivering the right
training to the right people
allows the integration of all learning methods (ldquoblended learningrdquo)
offers dynamic testing capabilities
provides robust analytics so you can see the impact of training on real business issues (eg sales results versus training attendance)
can directly perform in your performance review process and recruiting processes for true Enterprise Talent Management
The SAP Learning Solution
copy SAP 2007 Page 27
SAP Learning Solution A Complete Solution
Creating and structuring
learning content
Creating tests and certifications
Authoring
Environment
Content
Management
System
Learning Objects
Structure
Version
Status
Company
information and
other content
Ex
te
rn
al C
on
te
nt
Training administration
Course catalog
Integrated objective-oriented
testing
Bu
ilt o
nN
etW
eave
r
Learner Account
Roles
Communication data
Qualifications
Account assignment data
Training history
Collaboration
Integrated collaboration
Learning Offering
Classroom training
Virtual classrooms
WBTs
CBTs
Curricula
Learning Portal Learning
Management System
Learner Account
Learning strategy
Resultslearning progress
Content Player
Recognizes the learning
strategy
Guides the learner through the
course
Determines learning progress
External authoring tools WebDAV interface
copy SAP 2009 Page 28
Knowledge Accelerator
Insights into BI data
ldquoOut of the box solutionrdquo
Areas of customization
Real time insights into
Business Intelligence
Clarity around mission critical
intelligence
copy SAP 2007 Page 29
SAP Education Products
SAP User Experience Management by Knoa
(SAP UEM)
copy SAP 2007 Page 30
What Information Does SAP UEM by Knoa Provide
Application
Response
Quality
Of
Experience
Adoption
amp
Usage
User-Experienced
Response Time
Transaction Response
Navigation Response
Infrastructure Errors OS Servers Networks
Application Errors ABAP Errors Method Not
Allowed
SAP UEM monitors and measures the precise
experience received and the performance being
achieved by the users
SAP UEM can be used during testing in addition to
being used with productive users
User Behavior Utilization
Adoption
Errors
Compliance
Effectiveness
Proficiency
Work Flow
copy SAP 2007 Page 31
Speed Up with Firsthand Knowledge
SAP Education Products
SAP Education Services Summery
Speed Up with Firsthand Knowledge
SAP Education Value
SAP Education Services
copy SAP 2007 Page 32
Overview of our Products amp Services
Classroom Training
- OverviewEnd User
- Project Team
- Consultant Education
Learning Enhancement Services
- Job Profiling
- Content Development
Enterprise Learning
- Dynamic Collaboration
- Learning portal for all
online training activities
- Content Management
System
- Reporting and Analytics
- Course Catalog
- Resource Management
- Organizational structure
in place
- Personalized Learning
offering
Adobe Meeting
- Improves productivity
through high impact live
web seminars and
engaging on-demand
presentations
- Improves the frequency
and consistency of
communications
Composer
- Create and Maintain
business process and
performance support
documentation
Employee Performance Support Services
- Product Implementation - Standard workshops
- Product training - Specialized Consulting
Productivity Pak
- Create Organize
Distribute Access and
Maintain business process
and performance support
Information
- Enabling a dynamic
learning organizations
- Help user share
knowledge among
themselves and with
content developer
Customised Training
- Curriculum
- Dedicated
Blended Learning
Online Training
- E-learning
- OKPs
- E-Academies
Training Strategy Learning Needs Analysis Education Readiness Review Usage Health Check
Provides a roadmap for the
development and deployment of
an effective education solution
Ensures that the correct role-
based training is delivered to
end users
Reduces overall effort cost of
education solution - issues are
identified early
Identifies roadblocks to
system usage that prevent
correct use of the system
10 - 15 days effort 5 ndash 8 days effort 5 ndash 8 days effort 5 ndash 8 days effort
Education Methodology
Adobe Learning
- Lightweight Learning
Management System
- Works as a stand
alone system
- Can work with earlier
SAP versions
-Use of Master Records
from SAP
copy SAP 2007 Page 33
Thanks for your attention
Speed Up with firsthand
knowledge
Speed Up with firsthand
knowledge
AbdulRahman Ali Al-Garni
SAP Education
SAP ndash Saudi Arabia
Kingdom Tower 28th Floor King Fahad Road
T + 966 1 211-8193
M +966 50 453 5774
F + 966 1 211-8180
E abdulrahmangarnisapcomwwwsapcommena
copy SAP 2007 Page 34
Copyright
No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG The information contained herein may be changed without prior notice
Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors
Microsoft Windows Excel Outlook and PowerPoint are registered trademarks of Microsoft Corporation
IBM DB2 DB2 Universal Database OS2 Parallel Sysplex MVSESA AIX S390 AS400 OS390 OS400 iSeries pSeries xSeries zSeries System i System i5 System p System p5 System x System z System z9 zOS AFP Intelligent Miner WebSphere Netfinity Tivoli Informix i5OS POWER POWER5 POWER5+ OpenPower and PowerPC are trademarks or registered trademarks of IBM Corporation
Adobe the Adobe logo Acrobat PostScript and Reader are either trademarks or registered trademarks of Adobe Systems Incorporated in the United States andor other countries
Oracle is a registered trademark of Oracle Corporation
UNIX XOpen OSF1 and Motif are registered trademarks of the Open Group
Citrix ICA Program Neighborhood MetaFrame WinFrame VideoFrame and MultiWin are trademarks or registered trademarks of Citrix Systems Inc
HTML XML XHTML and W3C are trademarks or registered trademarks of W3Creg World Wide Web Consortium Massachusetts Institute of Technology
Java is a registered trademark of Sun Microsystems Inc
JavaScript is a registered trademark of Sun Microsystems Inc used under license for technology invented and implemented by Netscape
MaxDB is a trademark of MySQL AB Sweden
SAP R3 mySAP mySAPcom xApps xApp SAP NetWeaver and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world All other product and service names mentioned are the trademarks of their respective companies Data contained in this document serves informational purposes only National product specifications may vary
The information in this document is proprietary to SAP No part of this document may be reproduced copied or transmitted in any form or for any purpose without the express prior written permission of SAP AG
This document is a preliminary version and not subject to your license agreement or any other agreement with SAP This document contains only intended strategies developments and functionalities of the SAPreg product and is not intended to be binding upon SAP to any particular course of business product strategy andor development Please note that this document is subject to change and may be changed by SAP at any time without notice
SAP assumes no responsibility for errors or omissions in this document SAP does not warrant the accuracy or completeness of the information text graphics links or other items contained within this material This document is provided without a warranty of any kind either express or implied including but not limited to the implied warranties of merchantability fitness for a particular purpose or non-infringement
SAP shall have no liability for damages of any kind including without limitation direct special indirect or consequential damages that may result from the use of these materials This limitation shall not apply in cases of intent or gross negligence
The statutory liability for personal injury and defective products is not affected SAP has no control over the information that you may access through the use of hot links contained in these materials and does not endorse your use of third-party Web pages nor provide any warranty whatsoever relating to third-party Web pages
copy SAP 2007 Page 22
Solutions for the Entire Project Cycle
Plan Design Deliver SupportDevelop Train Improve
BPPs TestingProcedures
amp
Exercises
Configuration Online
Help
uPerform
Document
Project Process Teams Training Team
copy SAP 2009 Page 23
Acrobat Connect by Adobe
Benefits of Acrobat
Connect by Adobe
Scheduled courses
enroll learners
automated notices and
reminders
Accesible from 98 of
Internet connected
computers
Enable rapid
communication and rapid
learning
copy SAP 2007 Page 24
SAP Education Products
SAP Learning Solution
copy SAP 2009 Page 25
Enterprise Learning
Comprehensive skill set
informaton for your
organization
Direct linkage to SAP HCM
funcationality
Overview of current
wokrforce skills level
elearning
functionalitydistributed
learning
copy SAP 2007 Page 26
What is the SAP Learning Solution
is a full function LMS amp LCMS that is pre-integrated into
every other aspect of SAP
is SCORM certified not just compliant
takes a proactive ldquopushrdquo approach to delivering the right
training to the right people
allows the integration of all learning methods (ldquoblended learningrdquo)
offers dynamic testing capabilities
provides robust analytics so you can see the impact of training on real business issues (eg sales results versus training attendance)
can directly perform in your performance review process and recruiting processes for true Enterprise Talent Management
The SAP Learning Solution
copy SAP 2007 Page 27
SAP Learning Solution A Complete Solution
Creating and structuring
learning content
Creating tests and certifications
Authoring
Environment
Content
Management
System
Learning Objects
Structure
Version
Status
Company
information and
other content
Ex
te
rn
al C
on
te
nt
Training administration
Course catalog
Integrated objective-oriented
testing
Bu
ilt o
nN
etW
eave
r
Learner Account
Roles
Communication data
Qualifications
Account assignment data
Training history
Collaboration
Integrated collaboration
Learning Offering
Classroom training
Virtual classrooms
WBTs
CBTs
Curricula
Learning Portal Learning
Management System
Learner Account
Learning strategy
Resultslearning progress
Content Player
Recognizes the learning
strategy
Guides the learner through the
course
Determines learning progress
External authoring tools WebDAV interface
copy SAP 2009 Page 28
Knowledge Accelerator
Insights into BI data
ldquoOut of the box solutionrdquo
Areas of customization
Real time insights into
Business Intelligence
Clarity around mission critical
intelligence
copy SAP 2007 Page 29
SAP Education Products
SAP User Experience Management by Knoa
(SAP UEM)
copy SAP 2007 Page 30
What Information Does SAP UEM by Knoa Provide
Application
Response
Quality
Of
Experience
Adoption
amp
Usage
User-Experienced
Response Time
Transaction Response
Navigation Response
Infrastructure Errors OS Servers Networks
Application Errors ABAP Errors Method Not
Allowed
SAP UEM monitors and measures the precise
experience received and the performance being
achieved by the users
SAP UEM can be used during testing in addition to
being used with productive users
User Behavior Utilization
Adoption
Errors
Compliance
Effectiveness
Proficiency
Work Flow
copy SAP 2007 Page 31
Speed Up with Firsthand Knowledge
SAP Education Products
SAP Education Services Summery
Speed Up with Firsthand Knowledge
SAP Education Value
SAP Education Services
copy SAP 2007 Page 32
Overview of our Products amp Services
Classroom Training
- OverviewEnd User
- Project Team
- Consultant Education
Learning Enhancement Services
- Job Profiling
- Content Development
Enterprise Learning
- Dynamic Collaboration
- Learning portal for all
online training activities
- Content Management
System
- Reporting and Analytics
- Course Catalog
- Resource Management
- Organizational structure
in place
- Personalized Learning
offering
Adobe Meeting
- Improves productivity
through high impact live
web seminars and
engaging on-demand
presentations
- Improves the frequency
and consistency of
communications
Composer
- Create and Maintain
business process and
performance support
documentation
Employee Performance Support Services
- Product Implementation - Standard workshops
- Product training - Specialized Consulting
Productivity Pak
- Create Organize
Distribute Access and
Maintain business process
and performance support
Information
- Enabling a dynamic
learning organizations
- Help user share
knowledge among
themselves and with
content developer
Customised Training
- Curriculum
- Dedicated
Blended Learning
Online Training
- E-learning
- OKPs
- E-Academies
Training Strategy Learning Needs Analysis Education Readiness Review Usage Health Check
Provides a roadmap for the
development and deployment of
an effective education solution
Ensures that the correct role-
based training is delivered to
end users
Reduces overall effort cost of
education solution - issues are
identified early
Identifies roadblocks to
system usage that prevent
correct use of the system
10 - 15 days effort 5 ndash 8 days effort 5 ndash 8 days effort 5 ndash 8 days effort
Education Methodology
Adobe Learning
- Lightweight Learning
Management System
- Works as a stand
alone system
- Can work with earlier
SAP versions
-Use of Master Records
from SAP
copy SAP 2007 Page 33
Thanks for your attention
Speed Up with firsthand
knowledge
Speed Up with firsthand
knowledge
AbdulRahman Ali Al-Garni
SAP Education
SAP ndash Saudi Arabia
Kingdom Tower 28th Floor King Fahad Road
T + 966 1 211-8193
M +966 50 453 5774
F + 966 1 211-8180
E abdulrahmangarnisapcomwwwsapcommena
copy SAP 2007 Page 34
Copyright
No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG The information contained herein may be changed without prior notice
Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors
Microsoft Windows Excel Outlook and PowerPoint are registered trademarks of Microsoft Corporation
IBM DB2 DB2 Universal Database OS2 Parallel Sysplex MVSESA AIX S390 AS400 OS390 OS400 iSeries pSeries xSeries zSeries System i System i5 System p System p5 System x System z System z9 zOS AFP Intelligent Miner WebSphere Netfinity Tivoli Informix i5OS POWER POWER5 POWER5+ OpenPower and PowerPC are trademarks or registered trademarks of IBM Corporation
Adobe the Adobe logo Acrobat PostScript and Reader are either trademarks or registered trademarks of Adobe Systems Incorporated in the United States andor other countries
Oracle is a registered trademark of Oracle Corporation
UNIX XOpen OSF1 and Motif are registered trademarks of the Open Group
Citrix ICA Program Neighborhood MetaFrame WinFrame VideoFrame and MultiWin are trademarks or registered trademarks of Citrix Systems Inc
HTML XML XHTML and W3C are trademarks or registered trademarks of W3Creg World Wide Web Consortium Massachusetts Institute of Technology
Java is a registered trademark of Sun Microsystems Inc
JavaScript is a registered trademark of Sun Microsystems Inc used under license for technology invented and implemented by Netscape
MaxDB is a trademark of MySQL AB Sweden
SAP R3 mySAP mySAPcom xApps xApp SAP NetWeaver and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world All other product and service names mentioned are the trademarks of their respective companies Data contained in this document serves informational purposes only National product specifications may vary
The information in this document is proprietary to SAP No part of this document may be reproduced copied or transmitted in any form or for any purpose without the express prior written permission of SAP AG
This document is a preliminary version and not subject to your license agreement or any other agreement with SAP This document contains only intended strategies developments and functionalities of the SAPreg product and is not intended to be binding upon SAP to any particular course of business product strategy andor development Please note that this document is subject to change and may be changed by SAP at any time without notice
SAP assumes no responsibility for errors or omissions in this document SAP does not warrant the accuracy or completeness of the information text graphics links or other items contained within this material This document is provided without a warranty of any kind either express or implied including but not limited to the implied warranties of merchantability fitness for a particular purpose or non-infringement
SAP shall have no liability for damages of any kind including without limitation direct special indirect or consequential damages that may result from the use of these materials This limitation shall not apply in cases of intent or gross negligence
The statutory liability for personal injury and defective products is not affected SAP has no control over the information that you may access through the use of hot links contained in these materials and does not endorse your use of third-party Web pages nor provide any warranty whatsoever relating to third-party Web pages
copy SAP 2009 Page 23
Acrobat Connect by Adobe
Benefits of Acrobat
Connect by Adobe
Scheduled courses
enroll learners
automated notices and
reminders
Accesible from 98 of
Internet connected
computers
Enable rapid
communication and rapid
learning
copy SAP 2007 Page 24
SAP Education Products
SAP Learning Solution
copy SAP 2009 Page 25
Enterprise Learning
Comprehensive skill set
informaton for your
organization
Direct linkage to SAP HCM
funcationality
Overview of current
wokrforce skills level
elearning
functionalitydistributed
learning
copy SAP 2007 Page 26
What is the SAP Learning Solution
is a full function LMS amp LCMS that is pre-integrated into
every other aspect of SAP
is SCORM certified not just compliant
takes a proactive ldquopushrdquo approach to delivering the right
training to the right people
allows the integration of all learning methods (ldquoblended learningrdquo)
offers dynamic testing capabilities
provides robust analytics so you can see the impact of training on real business issues (eg sales results versus training attendance)
can directly perform in your performance review process and recruiting processes for true Enterprise Talent Management
The SAP Learning Solution
copy SAP 2007 Page 27
SAP Learning Solution A Complete Solution
Creating and structuring
learning content
Creating tests and certifications
Authoring
Environment
Content
Management
System
Learning Objects
Structure
Version
Status
Company
information and
other content
Ex
te
rn
al C
on
te
nt
Training administration
Course catalog
Integrated objective-oriented
testing
Bu
ilt o
nN
etW
eave
r
Learner Account
Roles
Communication data
Qualifications
Account assignment data
Training history
Collaboration
Integrated collaboration
Learning Offering
Classroom training
Virtual classrooms
WBTs
CBTs
Curricula
Learning Portal Learning
Management System
Learner Account
Learning strategy
Resultslearning progress
Content Player
Recognizes the learning
strategy
Guides the learner through the
course
Determines learning progress
External authoring tools WebDAV interface
copy SAP 2009 Page 28
Knowledge Accelerator
Insights into BI data
ldquoOut of the box solutionrdquo
Areas of customization
Real time insights into
Business Intelligence
Clarity around mission critical
intelligence
copy SAP 2007 Page 29
SAP Education Products
SAP User Experience Management by Knoa
(SAP UEM)
copy SAP 2007 Page 30
What Information Does SAP UEM by Knoa Provide
Application
Response
Quality
Of
Experience
Adoption
amp
Usage
User-Experienced
Response Time
Transaction Response
Navigation Response
Infrastructure Errors OS Servers Networks
Application Errors ABAP Errors Method Not
Allowed
SAP UEM monitors and measures the precise
experience received and the performance being
achieved by the users
SAP UEM can be used during testing in addition to
being used with productive users
User Behavior Utilization
Adoption
Errors
Compliance
Effectiveness
Proficiency
Work Flow
copy SAP 2007 Page 31
Speed Up with Firsthand Knowledge
SAP Education Products
SAP Education Services Summery
Speed Up with Firsthand Knowledge
SAP Education Value
SAP Education Services
copy SAP 2007 Page 32
Overview of our Products amp Services
Classroom Training
- OverviewEnd User
- Project Team
- Consultant Education
Learning Enhancement Services
- Job Profiling
- Content Development
Enterprise Learning
- Dynamic Collaboration
- Learning portal for all
online training activities
- Content Management
System
- Reporting and Analytics
- Course Catalog
- Resource Management
- Organizational structure
in place
- Personalized Learning
offering
Adobe Meeting
- Improves productivity
through high impact live
web seminars and
engaging on-demand
presentations
- Improves the frequency
and consistency of
communications
Composer
- Create and Maintain
business process and
performance support
documentation
Employee Performance Support Services
- Product Implementation - Standard workshops
- Product training - Specialized Consulting
Productivity Pak
- Create Organize
Distribute Access and
Maintain business process
and performance support
Information
- Enabling a dynamic
learning organizations
- Help user share
knowledge among
themselves and with
content developer
Customised Training
- Curriculum
- Dedicated
Blended Learning
Online Training
- E-learning
- OKPs
- E-Academies
Training Strategy Learning Needs Analysis Education Readiness Review Usage Health Check
Provides a roadmap for the
development and deployment of
an effective education solution
Ensures that the correct role-
based training is delivered to
end users
Reduces overall effort cost of
education solution - issues are
identified early
Identifies roadblocks to
system usage that prevent
correct use of the system
10 - 15 days effort 5 ndash 8 days effort 5 ndash 8 days effort 5 ndash 8 days effort
Education Methodology
Adobe Learning
- Lightweight Learning
Management System
- Works as a stand
alone system
- Can work with earlier
SAP versions
-Use of Master Records
from SAP
copy SAP 2007 Page 33
Thanks for your attention
Speed Up with firsthand
knowledge
Speed Up with firsthand
knowledge
AbdulRahman Ali Al-Garni
SAP Education
SAP ndash Saudi Arabia
Kingdom Tower 28th Floor King Fahad Road
T + 966 1 211-8193
M +966 50 453 5774
F + 966 1 211-8180
E abdulrahmangarnisapcomwwwsapcommena
copy SAP 2007 Page 34
Copyright
No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG The information contained herein may be changed without prior notice
Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors
Microsoft Windows Excel Outlook and PowerPoint are registered trademarks of Microsoft Corporation
IBM DB2 DB2 Universal Database OS2 Parallel Sysplex MVSESA AIX S390 AS400 OS390 OS400 iSeries pSeries xSeries zSeries System i System i5 System p System p5 System x System z System z9 zOS AFP Intelligent Miner WebSphere Netfinity Tivoli Informix i5OS POWER POWER5 POWER5+ OpenPower and PowerPC are trademarks or registered trademarks of IBM Corporation
Adobe the Adobe logo Acrobat PostScript and Reader are either trademarks or registered trademarks of Adobe Systems Incorporated in the United States andor other countries
Oracle is a registered trademark of Oracle Corporation
UNIX XOpen OSF1 and Motif are registered trademarks of the Open Group
Citrix ICA Program Neighborhood MetaFrame WinFrame VideoFrame and MultiWin are trademarks or registered trademarks of Citrix Systems Inc
HTML XML XHTML and W3C are trademarks or registered trademarks of W3Creg World Wide Web Consortium Massachusetts Institute of Technology
Java is a registered trademark of Sun Microsystems Inc
JavaScript is a registered trademark of Sun Microsystems Inc used under license for technology invented and implemented by Netscape
MaxDB is a trademark of MySQL AB Sweden
SAP R3 mySAP mySAPcom xApps xApp SAP NetWeaver and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world All other product and service names mentioned are the trademarks of their respective companies Data contained in this document serves informational purposes only National product specifications may vary
The information in this document is proprietary to SAP No part of this document may be reproduced copied or transmitted in any form or for any purpose without the express prior written permission of SAP AG
This document is a preliminary version and not subject to your license agreement or any other agreement with SAP This document contains only intended strategies developments and functionalities of the SAPreg product and is not intended to be binding upon SAP to any particular course of business product strategy andor development Please note that this document is subject to change and may be changed by SAP at any time without notice
SAP assumes no responsibility for errors or omissions in this document SAP does not warrant the accuracy or completeness of the information text graphics links or other items contained within this material This document is provided without a warranty of any kind either express or implied including but not limited to the implied warranties of merchantability fitness for a particular purpose or non-infringement
SAP shall have no liability for damages of any kind including without limitation direct special indirect or consequential damages that may result from the use of these materials This limitation shall not apply in cases of intent or gross negligence
The statutory liability for personal injury and defective products is not affected SAP has no control over the information that you may access through the use of hot links contained in these materials and does not endorse your use of third-party Web pages nor provide any warranty whatsoever relating to third-party Web pages
copy SAP 2007 Page 24
SAP Education Products
SAP Learning Solution
copy SAP 2009 Page 25
Enterprise Learning
Comprehensive skill set
informaton for your
organization
Direct linkage to SAP HCM
funcationality
Overview of current
wokrforce skills level
elearning
functionalitydistributed
learning
copy SAP 2007 Page 26
What is the SAP Learning Solution
is a full function LMS amp LCMS that is pre-integrated into
every other aspect of SAP
is SCORM certified not just compliant
takes a proactive ldquopushrdquo approach to delivering the right
training to the right people
allows the integration of all learning methods (ldquoblended learningrdquo)
offers dynamic testing capabilities
provides robust analytics so you can see the impact of training on real business issues (eg sales results versus training attendance)
can directly perform in your performance review process and recruiting processes for true Enterprise Talent Management
The SAP Learning Solution
copy SAP 2007 Page 27
SAP Learning Solution A Complete Solution
Creating and structuring
learning content
Creating tests and certifications
Authoring
Environment
Content
Management
System
Learning Objects
Structure
Version
Status
Company
information and
other content
Ex
te
rn
al C
on
te
nt
Training administration
Course catalog
Integrated objective-oriented
testing
Bu
ilt o
nN
etW
eave
r
Learner Account
Roles
Communication data
Qualifications
Account assignment data
Training history
Collaboration
Integrated collaboration
Learning Offering
Classroom training
Virtual classrooms
WBTs
CBTs
Curricula
Learning Portal Learning
Management System
Learner Account
Learning strategy
Resultslearning progress
Content Player
Recognizes the learning
strategy
Guides the learner through the
course
Determines learning progress
External authoring tools WebDAV interface
copy SAP 2009 Page 28
Knowledge Accelerator
Insights into BI data
ldquoOut of the box solutionrdquo
Areas of customization
Real time insights into
Business Intelligence
Clarity around mission critical
intelligence
copy SAP 2007 Page 29
SAP Education Products
SAP User Experience Management by Knoa
(SAP UEM)
copy SAP 2007 Page 30
What Information Does SAP UEM by Knoa Provide
Application
Response
Quality
Of
Experience
Adoption
amp
Usage
User-Experienced
Response Time
Transaction Response
Navigation Response
Infrastructure Errors OS Servers Networks
Application Errors ABAP Errors Method Not
Allowed
SAP UEM monitors and measures the precise
experience received and the performance being
achieved by the users
SAP UEM can be used during testing in addition to
being used with productive users
User Behavior Utilization
Adoption
Errors
Compliance
Effectiveness
Proficiency
Work Flow
copy SAP 2007 Page 31
Speed Up with Firsthand Knowledge
SAP Education Products
SAP Education Services Summery
Speed Up with Firsthand Knowledge
SAP Education Value
SAP Education Services
copy SAP 2007 Page 32
Overview of our Products amp Services
Classroom Training
- OverviewEnd User
- Project Team
- Consultant Education
Learning Enhancement Services
- Job Profiling
- Content Development
Enterprise Learning
- Dynamic Collaboration
- Learning portal for all
online training activities
- Content Management
System
- Reporting and Analytics
- Course Catalog
- Resource Management
- Organizational structure
in place
- Personalized Learning
offering
Adobe Meeting
- Improves productivity
through high impact live
web seminars and
engaging on-demand
presentations
- Improves the frequency
and consistency of
communications
Composer
- Create and Maintain
business process and
performance support
documentation
Employee Performance Support Services
- Product Implementation - Standard workshops
- Product training - Specialized Consulting
Productivity Pak
- Create Organize
Distribute Access and
Maintain business process
and performance support
Information
- Enabling a dynamic
learning organizations
- Help user share
knowledge among
themselves and with
content developer
Customised Training
- Curriculum
- Dedicated
Blended Learning
Online Training
- E-learning
- OKPs
- E-Academies
Training Strategy Learning Needs Analysis Education Readiness Review Usage Health Check
Provides a roadmap for the
development and deployment of
an effective education solution
Ensures that the correct role-
based training is delivered to
end users
Reduces overall effort cost of
education solution - issues are
identified early
Identifies roadblocks to
system usage that prevent
correct use of the system
10 - 15 days effort 5 ndash 8 days effort 5 ndash 8 days effort 5 ndash 8 days effort
Education Methodology
Adobe Learning
- Lightweight Learning
Management System
- Works as a stand
alone system
- Can work with earlier
SAP versions
-Use of Master Records
from SAP
copy SAP 2007 Page 33
Thanks for your attention
Speed Up with firsthand
knowledge
Speed Up with firsthand
knowledge
AbdulRahman Ali Al-Garni
SAP Education
SAP ndash Saudi Arabia
Kingdom Tower 28th Floor King Fahad Road
T + 966 1 211-8193
M +966 50 453 5774
F + 966 1 211-8180
E abdulrahmangarnisapcomwwwsapcommena
copy SAP 2007 Page 34
Copyright
No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG The information contained herein may be changed without prior notice
Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors
Microsoft Windows Excel Outlook and PowerPoint are registered trademarks of Microsoft Corporation
IBM DB2 DB2 Universal Database OS2 Parallel Sysplex MVSESA AIX S390 AS400 OS390 OS400 iSeries pSeries xSeries zSeries System i System i5 System p System p5 System x System z System z9 zOS AFP Intelligent Miner WebSphere Netfinity Tivoli Informix i5OS POWER POWER5 POWER5+ OpenPower and PowerPC are trademarks or registered trademarks of IBM Corporation
Adobe the Adobe logo Acrobat PostScript and Reader are either trademarks or registered trademarks of Adobe Systems Incorporated in the United States andor other countries
Oracle is a registered trademark of Oracle Corporation
UNIX XOpen OSF1 and Motif are registered trademarks of the Open Group
Citrix ICA Program Neighborhood MetaFrame WinFrame VideoFrame and MultiWin are trademarks or registered trademarks of Citrix Systems Inc
HTML XML XHTML and W3C are trademarks or registered trademarks of W3Creg World Wide Web Consortium Massachusetts Institute of Technology
Java is a registered trademark of Sun Microsystems Inc
JavaScript is a registered trademark of Sun Microsystems Inc used under license for technology invented and implemented by Netscape
MaxDB is a trademark of MySQL AB Sweden
SAP R3 mySAP mySAPcom xApps xApp SAP NetWeaver and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world All other product and service names mentioned are the trademarks of their respective companies Data contained in this document serves informational purposes only National product specifications may vary
The information in this document is proprietary to SAP No part of this document may be reproduced copied or transmitted in any form or for any purpose without the express prior written permission of SAP AG
This document is a preliminary version and not subject to your license agreement or any other agreement with SAP This document contains only intended strategies developments and functionalities of the SAPreg product and is not intended to be binding upon SAP to any particular course of business product strategy andor development Please note that this document is subject to change and may be changed by SAP at any time without notice
SAP assumes no responsibility for errors or omissions in this document SAP does not warrant the accuracy or completeness of the information text graphics links or other items contained within this material This document is provided without a warranty of any kind either express or implied including but not limited to the implied warranties of merchantability fitness for a particular purpose or non-infringement
SAP shall have no liability for damages of any kind including without limitation direct special indirect or consequential damages that may result from the use of these materials This limitation shall not apply in cases of intent or gross negligence
The statutory liability for personal injury and defective products is not affected SAP has no control over the information that you may access through the use of hot links contained in these materials and does not endorse your use of third-party Web pages nor provide any warranty whatsoever relating to third-party Web pages
copy SAP 2009 Page 25
Enterprise Learning
Comprehensive skill set
informaton for your
organization
Direct linkage to SAP HCM
funcationality
Overview of current
wokrforce skills level
elearning
functionalitydistributed
learning
copy SAP 2007 Page 26
What is the SAP Learning Solution
is a full function LMS amp LCMS that is pre-integrated into
every other aspect of SAP
is SCORM certified not just compliant
takes a proactive ldquopushrdquo approach to delivering the right
training to the right people
allows the integration of all learning methods (ldquoblended learningrdquo)
offers dynamic testing capabilities
provides robust analytics so you can see the impact of training on real business issues (eg sales results versus training attendance)
can directly perform in your performance review process and recruiting processes for true Enterprise Talent Management
The SAP Learning Solution
copy SAP 2007 Page 27
SAP Learning Solution A Complete Solution
Creating and structuring
learning content
Creating tests and certifications
Authoring
Environment
Content
Management
System
Learning Objects
Structure
Version
Status
Company
information and
other content
Ex
te
rn
al C
on
te
nt
Training administration
Course catalog
Integrated objective-oriented
testing
Bu
ilt o
nN
etW
eave
r
Learner Account
Roles
Communication data
Qualifications
Account assignment data
Training history
Collaboration
Integrated collaboration
Learning Offering
Classroom training
Virtual classrooms
WBTs
CBTs
Curricula
Learning Portal Learning
Management System
Learner Account
Learning strategy
Resultslearning progress
Content Player
Recognizes the learning
strategy
Guides the learner through the
course
Determines learning progress
External authoring tools WebDAV interface
copy SAP 2009 Page 28
Knowledge Accelerator
Insights into BI data
ldquoOut of the box solutionrdquo
Areas of customization
Real time insights into
Business Intelligence
Clarity around mission critical
intelligence
copy SAP 2007 Page 29
SAP Education Products
SAP User Experience Management by Knoa
(SAP UEM)
copy SAP 2007 Page 30
What Information Does SAP UEM by Knoa Provide
Application
Response
Quality
Of
Experience
Adoption
amp
Usage
User-Experienced
Response Time
Transaction Response
Navigation Response
Infrastructure Errors OS Servers Networks
Application Errors ABAP Errors Method Not
Allowed
SAP UEM monitors and measures the precise
experience received and the performance being
achieved by the users
SAP UEM can be used during testing in addition to
being used with productive users
User Behavior Utilization
Adoption
Errors
Compliance
Effectiveness
Proficiency
Work Flow
copy SAP 2007 Page 31
Speed Up with Firsthand Knowledge
SAP Education Products
SAP Education Services Summery
Speed Up with Firsthand Knowledge
SAP Education Value
SAP Education Services
copy SAP 2007 Page 32
Overview of our Products amp Services
Classroom Training
- OverviewEnd User
- Project Team
- Consultant Education
Learning Enhancement Services
- Job Profiling
- Content Development
Enterprise Learning
- Dynamic Collaboration
- Learning portal for all
online training activities
- Content Management
System
- Reporting and Analytics
- Course Catalog
- Resource Management
- Organizational structure
in place
- Personalized Learning
offering
Adobe Meeting
- Improves productivity
through high impact live
web seminars and
engaging on-demand
presentations
- Improves the frequency
and consistency of
communications
Composer
- Create and Maintain
business process and
performance support
documentation
Employee Performance Support Services
- Product Implementation - Standard workshops
- Product training - Specialized Consulting
Productivity Pak
- Create Organize
Distribute Access and
Maintain business process
and performance support
Information
- Enabling a dynamic
learning organizations
- Help user share
knowledge among
themselves and with
content developer
Customised Training
- Curriculum
- Dedicated
Blended Learning
Online Training
- E-learning
- OKPs
- E-Academies
Training Strategy Learning Needs Analysis Education Readiness Review Usage Health Check
Provides a roadmap for the
development and deployment of
an effective education solution
Ensures that the correct role-
based training is delivered to
end users
Reduces overall effort cost of
education solution - issues are
identified early
Identifies roadblocks to
system usage that prevent
correct use of the system
10 - 15 days effort 5 ndash 8 days effort 5 ndash 8 days effort 5 ndash 8 days effort
Education Methodology
Adobe Learning
- Lightweight Learning
Management System
- Works as a stand
alone system
- Can work with earlier
SAP versions
-Use of Master Records
from SAP
copy SAP 2007 Page 33
Thanks for your attention
Speed Up with firsthand
knowledge
Speed Up with firsthand
knowledge
AbdulRahman Ali Al-Garni
SAP Education
SAP ndash Saudi Arabia
Kingdom Tower 28th Floor King Fahad Road
T + 966 1 211-8193
M +966 50 453 5774
F + 966 1 211-8180
E abdulrahmangarnisapcomwwwsapcommena
copy SAP 2007 Page 34
Copyright
No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG The information contained herein may be changed without prior notice
Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors
Microsoft Windows Excel Outlook and PowerPoint are registered trademarks of Microsoft Corporation
IBM DB2 DB2 Universal Database OS2 Parallel Sysplex MVSESA AIX S390 AS400 OS390 OS400 iSeries pSeries xSeries zSeries System i System i5 System p System p5 System x System z System z9 zOS AFP Intelligent Miner WebSphere Netfinity Tivoli Informix i5OS POWER POWER5 POWER5+ OpenPower and PowerPC are trademarks or registered trademarks of IBM Corporation
Adobe the Adobe logo Acrobat PostScript and Reader are either trademarks or registered trademarks of Adobe Systems Incorporated in the United States andor other countries
Oracle is a registered trademark of Oracle Corporation
UNIX XOpen OSF1 and Motif are registered trademarks of the Open Group
Citrix ICA Program Neighborhood MetaFrame WinFrame VideoFrame and MultiWin are trademarks or registered trademarks of Citrix Systems Inc
HTML XML XHTML and W3C are trademarks or registered trademarks of W3Creg World Wide Web Consortium Massachusetts Institute of Technology
Java is a registered trademark of Sun Microsystems Inc
JavaScript is a registered trademark of Sun Microsystems Inc used under license for technology invented and implemented by Netscape
MaxDB is a trademark of MySQL AB Sweden
SAP R3 mySAP mySAPcom xApps xApp SAP NetWeaver and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world All other product and service names mentioned are the trademarks of their respective companies Data contained in this document serves informational purposes only National product specifications may vary
The information in this document is proprietary to SAP No part of this document may be reproduced copied or transmitted in any form or for any purpose without the express prior written permission of SAP AG
This document is a preliminary version and not subject to your license agreement or any other agreement with SAP This document contains only intended strategies developments and functionalities of the SAPreg product and is not intended to be binding upon SAP to any particular course of business product strategy andor development Please note that this document is subject to change and may be changed by SAP at any time without notice
SAP assumes no responsibility for errors or omissions in this document SAP does not warrant the accuracy or completeness of the information text graphics links or other items contained within this material This document is provided without a warranty of any kind either express or implied including but not limited to the implied warranties of merchantability fitness for a particular purpose or non-infringement
SAP shall have no liability for damages of any kind including without limitation direct special indirect or consequential damages that may result from the use of these materials This limitation shall not apply in cases of intent or gross negligence
The statutory liability for personal injury and defective products is not affected SAP has no control over the information that you may access through the use of hot links contained in these materials and does not endorse your use of third-party Web pages nor provide any warranty whatsoever relating to third-party Web pages
copy SAP 2007 Page 26
What is the SAP Learning Solution
is a full function LMS amp LCMS that is pre-integrated into
every other aspect of SAP
is SCORM certified not just compliant
takes a proactive ldquopushrdquo approach to delivering the right
training to the right people
allows the integration of all learning methods (ldquoblended learningrdquo)
offers dynamic testing capabilities
provides robust analytics so you can see the impact of training on real business issues (eg sales results versus training attendance)
can directly perform in your performance review process and recruiting processes for true Enterprise Talent Management
The SAP Learning Solution
copy SAP 2007 Page 27
SAP Learning Solution A Complete Solution
Creating and structuring
learning content
Creating tests and certifications
Authoring
Environment
Content
Management
System
Learning Objects
Structure
Version
Status
Company
information and
other content
Ex
te
rn
al C
on
te
nt
Training administration
Course catalog
Integrated objective-oriented
testing
Bu
ilt o
nN
etW
eave
r
Learner Account
Roles
Communication data
Qualifications
Account assignment data
Training history
Collaboration
Integrated collaboration
Learning Offering
Classroom training
Virtual classrooms
WBTs
CBTs
Curricula
Learning Portal Learning
Management System
Learner Account
Learning strategy
Resultslearning progress
Content Player
Recognizes the learning
strategy
Guides the learner through the
course
Determines learning progress
External authoring tools WebDAV interface
copy SAP 2009 Page 28
Knowledge Accelerator
Insights into BI data
ldquoOut of the box solutionrdquo
Areas of customization
Real time insights into
Business Intelligence
Clarity around mission critical
intelligence
copy SAP 2007 Page 29
SAP Education Products
SAP User Experience Management by Knoa
(SAP UEM)
copy SAP 2007 Page 30
What Information Does SAP UEM by Knoa Provide
Application
Response
Quality
Of
Experience
Adoption
amp
Usage
User-Experienced
Response Time
Transaction Response
Navigation Response
Infrastructure Errors OS Servers Networks
Application Errors ABAP Errors Method Not
Allowed
SAP UEM monitors and measures the precise
experience received and the performance being
achieved by the users
SAP UEM can be used during testing in addition to
being used with productive users
User Behavior Utilization
Adoption
Errors
Compliance
Effectiveness
Proficiency
Work Flow
copy SAP 2007 Page 31
Speed Up with Firsthand Knowledge
SAP Education Products
SAP Education Services Summery
Speed Up with Firsthand Knowledge
SAP Education Value
SAP Education Services
copy SAP 2007 Page 32
Overview of our Products amp Services
Classroom Training
- OverviewEnd User
- Project Team
- Consultant Education
Learning Enhancement Services
- Job Profiling
- Content Development
Enterprise Learning
- Dynamic Collaboration
- Learning portal for all
online training activities
- Content Management
System
- Reporting and Analytics
- Course Catalog
- Resource Management
- Organizational structure
in place
- Personalized Learning
offering
Adobe Meeting
- Improves productivity
through high impact live
web seminars and
engaging on-demand
presentations
- Improves the frequency
and consistency of
communications
Composer
- Create and Maintain
business process and
performance support
documentation
Employee Performance Support Services
- Product Implementation - Standard workshops
- Product training - Specialized Consulting
Productivity Pak
- Create Organize
Distribute Access and
Maintain business process
and performance support
Information
- Enabling a dynamic
learning organizations
- Help user share
knowledge among
themselves and with
content developer
Customised Training
- Curriculum
- Dedicated
Blended Learning
Online Training
- E-learning
- OKPs
- E-Academies
Training Strategy Learning Needs Analysis Education Readiness Review Usage Health Check
Provides a roadmap for the
development and deployment of
an effective education solution
Ensures that the correct role-
based training is delivered to
end users
Reduces overall effort cost of
education solution - issues are
identified early
Identifies roadblocks to
system usage that prevent
correct use of the system
10 - 15 days effort 5 ndash 8 days effort 5 ndash 8 days effort 5 ndash 8 days effort
Education Methodology
Adobe Learning
- Lightweight Learning
Management System
- Works as a stand
alone system
- Can work with earlier
SAP versions
-Use of Master Records
from SAP
copy SAP 2007 Page 33
Thanks for your attention
Speed Up with firsthand
knowledge
Speed Up with firsthand
knowledge
AbdulRahman Ali Al-Garni
SAP Education
SAP ndash Saudi Arabia
Kingdom Tower 28th Floor King Fahad Road
T + 966 1 211-8193
M +966 50 453 5774
F + 966 1 211-8180
E abdulrahmangarnisapcomwwwsapcommena
copy SAP 2007 Page 34
Copyright
No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG The information contained herein may be changed without prior notice
Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors
Microsoft Windows Excel Outlook and PowerPoint are registered trademarks of Microsoft Corporation
IBM DB2 DB2 Universal Database OS2 Parallel Sysplex MVSESA AIX S390 AS400 OS390 OS400 iSeries pSeries xSeries zSeries System i System i5 System p System p5 System x System z System z9 zOS AFP Intelligent Miner WebSphere Netfinity Tivoli Informix i5OS POWER POWER5 POWER5+ OpenPower and PowerPC are trademarks or registered trademarks of IBM Corporation
Adobe the Adobe logo Acrobat PostScript and Reader are either trademarks or registered trademarks of Adobe Systems Incorporated in the United States andor other countries
Oracle is a registered trademark of Oracle Corporation
UNIX XOpen OSF1 and Motif are registered trademarks of the Open Group
Citrix ICA Program Neighborhood MetaFrame WinFrame VideoFrame and MultiWin are trademarks or registered trademarks of Citrix Systems Inc
HTML XML XHTML and W3C are trademarks or registered trademarks of W3Creg World Wide Web Consortium Massachusetts Institute of Technology
Java is a registered trademark of Sun Microsystems Inc
JavaScript is a registered trademark of Sun Microsystems Inc used under license for technology invented and implemented by Netscape
MaxDB is a trademark of MySQL AB Sweden
SAP R3 mySAP mySAPcom xApps xApp SAP NetWeaver and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world All other product and service names mentioned are the trademarks of their respective companies Data contained in this document serves informational purposes only National product specifications may vary
The information in this document is proprietary to SAP No part of this document may be reproduced copied or transmitted in any form or for any purpose without the express prior written permission of SAP AG
This document is a preliminary version and not subject to your license agreement or any other agreement with SAP This document contains only intended strategies developments and functionalities of the SAPreg product and is not intended to be binding upon SAP to any particular course of business product strategy andor development Please note that this document is subject to change and may be changed by SAP at any time without notice
SAP assumes no responsibility for errors or omissions in this document SAP does not warrant the accuracy or completeness of the information text graphics links or other items contained within this material This document is provided without a warranty of any kind either express or implied including but not limited to the implied warranties of merchantability fitness for a particular purpose or non-infringement
SAP shall have no liability for damages of any kind including without limitation direct special indirect or consequential damages that may result from the use of these materials This limitation shall not apply in cases of intent or gross negligence
The statutory liability for personal injury and defective products is not affected SAP has no control over the information that you may access through the use of hot links contained in these materials and does not endorse your use of third-party Web pages nor provide any warranty whatsoever relating to third-party Web pages
copy SAP 2007 Page 27
SAP Learning Solution A Complete Solution
Creating and structuring
learning content
Creating tests and certifications
Authoring
Environment
Content
Management
System
Learning Objects
Structure
Version
Status
Company
information and
other content
Ex
te
rn
al C
on
te
nt
Training administration
Course catalog
Integrated objective-oriented
testing
Bu
ilt o
nN
etW
eave
r
Learner Account
Roles
Communication data
Qualifications
Account assignment data
Training history
Collaboration
Integrated collaboration
Learning Offering
Classroom training
Virtual classrooms
WBTs
CBTs
Curricula
Learning Portal Learning
Management System
Learner Account
Learning strategy
Resultslearning progress
Content Player
Recognizes the learning
strategy
Guides the learner through the
course
Determines learning progress
External authoring tools WebDAV interface
copy SAP 2009 Page 28
Knowledge Accelerator
Insights into BI data
ldquoOut of the box solutionrdquo
Areas of customization
Real time insights into
Business Intelligence
Clarity around mission critical
intelligence
copy SAP 2007 Page 29
SAP Education Products
SAP User Experience Management by Knoa
(SAP UEM)
copy SAP 2007 Page 30
What Information Does SAP UEM by Knoa Provide
Application
Response
Quality
Of
Experience
Adoption
amp
Usage
User-Experienced
Response Time
Transaction Response
Navigation Response
Infrastructure Errors OS Servers Networks
Application Errors ABAP Errors Method Not
Allowed
SAP UEM monitors and measures the precise
experience received and the performance being
achieved by the users
SAP UEM can be used during testing in addition to
being used with productive users
User Behavior Utilization
Adoption
Errors
Compliance
Effectiveness
Proficiency
Work Flow
copy SAP 2007 Page 31
Speed Up with Firsthand Knowledge
SAP Education Products
SAP Education Services Summery
Speed Up with Firsthand Knowledge
SAP Education Value
SAP Education Services
copy SAP 2007 Page 32
Overview of our Products amp Services
Classroom Training
- OverviewEnd User
- Project Team
- Consultant Education
Learning Enhancement Services
- Job Profiling
- Content Development
Enterprise Learning
- Dynamic Collaboration
- Learning portal for all
online training activities
- Content Management
System
- Reporting and Analytics
- Course Catalog
- Resource Management
- Organizational structure
in place
- Personalized Learning
offering
Adobe Meeting
- Improves productivity
through high impact live
web seminars and
engaging on-demand
presentations
- Improves the frequency
and consistency of
communications
Composer
- Create and Maintain
business process and
performance support
documentation
Employee Performance Support Services
- Product Implementation - Standard workshops
- Product training - Specialized Consulting
Productivity Pak
- Create Organize
Distribute Access and
Maintain business process
and performance support
Information
- Enabling a dynamic
learning organizations
- Help user share
knowledge among
themselves and with
content developer
Customised Training
- Curriculum
- Dedicated
Blended Learning
Online Training
- E-learning
- OKPs
- E-Academies
Training Strategy Learning Needs Analysis Education Readiness Review Usage Health Check
Provides a roadmap for the
development and deployment of
an effective education solution
Ensures that the correct role-
based training is delivered to
end users
Reduces overall effort cost of
education solution - issues are
identified early
Identifies roadblocks to
system usage that prevent
correct use of the system
10 - 15 days effort 5 ndash 8 days effort 5 ndash 8 days effort 5 ndash 8 days effort
Education Methodology
Adobe Learning
- Lightweight Learning
Management System
- Works as a stand
alone system
- Can work with earlier
SAP versions
-Use of Master Records
from SAP
copy SAP 2007 Page 33
Thanks for your attention
Speed Up with firsthand
knowledge
Speed Up with firsthand
knowledge
AbdulRahman Ali Al-Garni
SAP Education
SAP ndash Saudi Arabia
Kingdom Tower 28th Floor King Fahad Road
T + 966 1 211-8193
M +966 50 453 5774
F + 966 1 211-8180
E abdulrahmangarnisapcomwwwsapcommena
copy SAP 2007 Page 34
Copyright
No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG The information contained herein may be changed without prior notice
Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors
Microsoft Windows Excel Outlook and PowerPoint are registered trademarks of Microsoft Corporation
IBM DB2 DB2 Universal Database OS2 Parallel Sysplex MVSESA AIX S390 AS400 OS390 OS400 iSeries pSeries xSeries zSeries System i System i5 System p System p5 System x System z System z9 zOS AFP Intelligent Miner WebSphere Netfinity Tivoli Informix i5OS POWER POWER5 POWER5+ OpenPower and PowerPC are trademarks or registered trademarks of IBM Corporation
Adobe the Adobe logo Acrobat PostScript and Reader are either trademarks or registered trademarks of Adobe Systems Incorporated in the United States andor other countries
Oracle is a registered trademark of Oracle Corporation
UNIX XOpen OSF1 and Motif are registered trademarks of the Open Group
Citrix ICA Program Neighborhood MetaFrame WinFrame VideoFrame and MultiWin are trademarks or registered trademarks of Citrix Systems Inc
HTML XML XHTML and W3C are trademarks or registered trademarks of W3Creg World Wide Web Consortium Massachusetts Institute of Technology
Java is a registered trademark of Sun Microsystems Inc
JavaScript is a registered trademark of Sun Microsystems Inc used under license for technology invented and implemented by Netscape
MaxDB is a trademark of MySQL AB Sweden
SAP R3 mySAP mySAPcom xApps xApp SAP NetWeaver and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world All other product and service names mentioned are the trademarks of their respective companies Data contained in this document serves informational purposes only National product specifications may vary
The information in this document is proprietary to SAP No part of this document may be reproduced copied or transmitted in any form or for any purpose without the express prior written permission of SAP AG
This document is a preliminary version and not subject to your license agreement or any other agreement with SAP This document contains only intended strategies developments and functionalities of the SAPreg product and is not intended to be binding upon SAP to any particular course of business product strategy andor development Please note that this document is subject to change and may be changed by SAP at any time without notice
SAP assumes no responsibility for errors or omissions in this document SAP does not warrant the accuracy or completeness of the information text graphics links or other items contained within this material This document is provided without a warranty of any kind either express or implied including but not limited to the implied warranties of merchantability fitness for a particular purpose or non-infringement
SAP shall have no liability for damages of any kind including without limitation direct special indirect or consequential damages that may result from the use of these materials This limitation shall not apply in cases of intent or gross negligence
The statutory liability for personal injury and defective products is not affected SAP has no control over the information that you may access through the use of hot links contained in these materials and does not endorse your use of third-party Web pages nor provide any warranty whatsoever relating to third-party Web pages
copy SAP 2009 Page 28
Knowledge Accelerator
Insights into BI data
ldquoOut of the box solutionrdquo
Areas of customization
Real time insights into
Business Intelligence
Clarity around mission critical
intelligence
copy SAP 2007 Page 29
SAP Education Products
SAP User Experience Management by Knoa
(SAP UEM)
copy SAP 2007 Page 30
What Information Does SAP UEM by Knoa Provide
Application
Response
Quality
Of
Experience
Adoption
amp
Usage
User-Experienced
Response Time
Transaction Response
Navigation Response
Infrastructure Errors OS Servers Networks
Application Errors ABAP Errors Method Not
Allowed
SAP UEM monitors and measures the precise
experience received and the performance being
achieved by the users
SAP UEM can be used during testing in addition to
being used with productive users
User Behavior Utilization
Adoption
Errors
Compliance
Effectiveness
Proficiency
Work Flow
copy SAP 2007 Page 31
Speed Up with Firsthand Knowledge
SAP Education Products
SAP Education Services Summery
Speed Up with Firsthand Knowledge
SAP Education Value
SAP Education Services
copy SAP 2007 Page 32
Overview of our Products amp Services
Classroom Training
- OverviewEnd User
- Project Team
- Consultant Education
Learning Enhancement Services
- Job Profiling
- Content Development
Enterprise Learning
- Dynamic Collaboration
- Learning portal for all
online training activities
- Content Management
System
- Reporting and Analytics
- Course Catalog
- Resource Management
- Organizational structure
in place
- Personalized Learning
offering
Adobe Meeting
- Improves productivity
through high impact live
web seminars and
engaging on-demand
presentations
- Improves the frequency
and consistency of
communications
Composer
- Create and Maintain
business process and
performance support
documentation
Employee Performance Support Services
- Product Implementation - Standard workshops
- Product training - Specialized Consulting
Productivity Pak
- Create Organize
Distribute Access and
Maintain business process
and performance support
Information
- Enabling a dynamic
learning organizations
- Help user share
knowledge among
themselves and with
content developer
Customised Training
- Curriculum
- Dedicated
Blended Learning
Online Training
- E-learning
- OKPs
- E-Academies
Training Strategy Learning Needs Analysis Education Readiness Review Usage Health Check
Provides a roadmap for the
development and deployment of
an effective education solution
Ensures that the correct role-
based training is delivered to
end users
Reduces overall effort cost of
education solution - issues are
identified early
Identifies roadblocks to
system usage that prevent
correct use of the system
10 - 15 days effort 5 ndash 8 days effort 5 ndash 8 days effort 5 ndash 8 days effort
Education Methodology
Adobe Learning
- Lightweight Learning
Management System
- Works as a stand
alone system
- Can work with earlier
SAP versions
-Use of Master Records
from SAP
copy SAP 2007 Page 33
Thanks for your attention
Speed Up with firsthand
knowledge
Speed Up with firsthand
knowledge
AbdulRahman Ali Al-Garni
SAP Education
SAP ndash Saudi Arabia
Kingdom Tower 28th Floor King Fahad Road
T + 966 1 211-8193
M +966 50 453 5774
F + 966 1 211-8180
E abdulrahmangarnisapcomwwwsapcommena
copy SAP 2007 Page 34
Copyright
No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG The information contained herein may be changed without prior notice
Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors
Microsoft Windows Excel Outlook and PowerPoint are registered trademarks of Microsoft Corporation
IBM DB2 DB2 Universal Database OS2 Parallel Sysplex MVSESA AIX S390 AS400 OS390 OS400 iSeries pSeries xSeries zSeries System i System i5 System p System p5 System x System z System z9 zOS AFP Intelligent Miner WebSphere Netfinity Tivoli Informix i5OS POWER POWER5 POWER5+ OpenPower and PowerPC are trademarks or registered trademarks of IBM Corporation
Adobe the Adobe logo Acrobat PostScript and Reader are either trademarks or registered trademarks of Adobe Systems Incorporated in the United States andor other countries
Oracle is a registered trademark of Oracle Corporation
UNIX XOpen OSF1 and Motif are registered trademarks of the Open Group
Citrix ICA Program Neighborhood MetaFrame WinFrame VideoFrame and MultiWin are trademarks or registered trademarks of Citrix Systems Inc
HTML XML XHTML and W3C are trademarks or registered trademarks of W3Creg World Wide Web Consortium Massachusetts Institute of Technology
Java is a registered trademark of Sun Microsystems Inc
JavaScript is a registered trademark of Sun Microsystems Inc used under license for technology invented and implemented by Netscape
MaxDB is a trademark of MySQL AB Sweden
SAP R3 mySAP mySAPcom xApps xApp SAP NetWeaver and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world All other product and service names mentioned are the trademarks of their respective companies Data contained in this document serves informational purposes only National product specifications may vary
The information in this document is proprietary to SAP No part of this document may be reproduced copied or transmitted in any form or for any purpose without the express prior written permission of SAP AG
This document is a preliminary version and not subject to your license agreement or any other agreement with SAP This document contains only intended strategies developments and functionalities of the SAPreg product and is not intended to be binding upon SAP to any particular course of business product strategy andor development Please note that this document is subject to change and may be changed by SAP at any time without notice
SAP assumes no responsibility for errors or omissions in this document SAP does not warrant the accuracy or completeness of the information text graphics links or other items contained within this material This document is provided without a warranty of any kind either express or implied including but not limited to the implied warranties of merchantability fitness for a particular purpose or non-infringement
SAP shall have no liability for damages of any kind including without limitation direct special indirect or consequential damages that may result from the use of these materials This limitation shall not apply in cases of intent or gross negligence
The statutory liability for personal injury and defective products is not affected SAP has no control over the information that you may access through the use of hot links contained in these materials and does not endorse your use of third-party Web pages nor provide any warranty whatsoever relating to third-party Web pages
copy SAP 2007 Page 29
SAP Education Products
SAP User Experience Management by Knoa
(SAP UEM)
copy SAP 2007 Page 30
What Information Does SAP UEM by Knoa Provide
Application
Response
Quality
Of
Experience
Adoption
amp
Usage
User-Experienced
Response Time
Transaction Response
Navigation Response
Infrastructure Errors OS Servers Networks
Application Errors ABAP Errors Method Not
Allowed
SAP UEM monitors and measures the precise
experience received and the performance being
achieved by the users
SAP UEM can be used during testing in addition to
being used with productive users
User Behavior Utilization
Adoption
Errors
Compliance
Effectiveness
Proficiency
Work Flow
copy SAP 2007 Page 31
Speed Up with Firsthand Knowledge
SAP Education Products
SAP Education Services Summery
Speed Up with Firsthand Knowledge
SAP Education Value
SAP Education Services
copy SAP 2007 Page 32
Overview of our Products amp Services
Classroom Training
- OverviewEnd User
- Project Team
- Consultant Education
Learning Enhancement Services
- Job Profiling
- Content Development
Enterprise Learning
- Dynamic Collaboration
- Learning portal for all
online training activities
- Content Management
System
- Reporting and Analytics
- Course Catalog
- Resource Management
- Organizational structure
in place
- Personalized Learning
offering
Adobe Meeting
- Improves productivity
through high impact live
web seminars and
engaging on-demand
presentations
- Improves the frequency
and consistency of
communications
Composer
- Create and Maintain
business process and
performance support
documentation
Employee Performance Support Services
- Product Implementation - Standard workshops
- Product training - Specialized Consulting
Productivity Pak
- Create Organize
Distribute Access and
Maintain business process
and performance support
Information
- Enabling a dynamic
learning organizations
- Help user share
knowledge among
themselves and with
content developer
Customised Training
- Curriculum
- Dedicated
Blended Learning
Online Training
- E-learning
- OKPs
- E-Academies
Training Strategy Learning Needs Analysis Education Readiness Review Usage Health Check
Provides a roadmap for the
development and deployment of
an effective education solution
Ensures that the correct role-
based training is delivered to
end users
Reduces overall effort cost of
education solution - issues are
identified early
Identifies roadblocks to
system usage that prevent
correct use of the system
10 - 15 days effort 5 ndash 8 days effort 5 ndash 8 days effort 5 ndash 8 days effort
Education Methodology
Adobe Learning
- Lightweight Learning
Management System
- Works as a stand
alone system
- Can work with earlier
SAP versions
-Use of Master Records
from SAP
copy SAP 2007 Page 33
Thanks for your attention
Speed Up with firsthand
knowledge
Speed Up with firsthand
knowledge
AbdulRahman Ali Al-Garni
SAP Education
SAP ndash Saudi Arabia
Kingdom Tower 28th Floor King Fahad Road
T + 966 1 211-8193
M +966 50 453 5774
F + 966 1 211-8180
E abdulrahmangarnisapcomwwwsapcommena
copy SAP 2007 Page 34
Copyright
No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG The information contained herein may be changed without prior notice
Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors
Microsoft Windows Excel Outlook and PowerPoint are registered trademarks of Microsoft Corporation
IBM DB2 DB2 Universal Database OS2 Parallel Sysplex MVSESA AIX S390 AS400 OS390 OS400 iSeries pSeries xSeries zSeries System i System i5 System p System p5 System x System z System z9 zOS AFP Intelligent Miner WebSphere Netfinity Tivoli Informix i5OS POWER POWER5 POWER5+ OpenPower and PowerPC are trademarks or registered trademarks of IBM Corporation
Adobe the Adobe logo Acrobat PostScript and Reader are either trademarks or registered trademarks of Adobe Systems Incorporated in the United States andor other countries
Oracle is a registered trademark of Oracle Corporation
UNIX XOpen OSF1 and Motif are registered trademarks of the Open Group
Citrix ICA Program Neighborhood MetaFrame WinFrame VideoFrame and MultiWin are trademarks or registered trademarks of Citrix Systems Inc
HTML XML XHTML and W3C are trademarks or registered trademarks of W3Creg World Wide Web Consortium Massachusetts Institute of Technology
Java is a registered trademark of Sun Microsystems Inc
JavaScript is a registered trademark of Sun Microsystems Inc used under license for technology invented and implemented by Netscape
MaxDB is a trademark of MySQL AB Sweden
SAP R3 mySAP mySAPcom xApps xApp SAP NetWeaver and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world All other product and service names mentioned are the trademarks of their respective companies Data contained in this document serves informational purposes only National product specifications may vary
The information in this document is proprietary to SAP No part of this document may be reproduced copied or transmitted in any form or for any purpose without the express prior written permission of SAP AG
This document is a preliminary version and not subject to your license agreement or any other agreement with SAP This document contains only intended strategies developments and functionalities of the SAPreg product and is not intended to be binding upon SAP to any particular course of business product strategy andor development Please note that this document is subject to change and may be changed by SAP at any time without notice
SAP assumes no responsibility for errors or omissions in this document SAP does not warrant the accuracy or completeness of the information text graphics links or other items contained within this material This document is provided without a warranty of any kind either express or implied including but not limited to the implied warranties of merchantability fitness for a particular purpose or non-infringement
SAP shall have no liability for damages of any kind including without limitation direct special indirect or consequential damages that may result from the use of these materials This limitation shall not apply in cases of intent or gross negligence
The statutory liability for personal injury and defective products is not affected SAP has no control over the information that you may access through the use of hot links contained in these materials and does not endorse your use of third-party Web pages nor provide any warranty whatsoever relating to third-party Web pages
copy SAP 2007 Page 30
What Information Does SAP UEM by Knoa Provide
Application
Response
Quality
Of
Experience
Adoption
amp
Usage
User-Experienced
Response Time
Transaction Response
Navigation Response
Infrastructure Errors OS Servers Networks
Application Errors ABAP Errors Method Not
Allowed
SAP UEM monitors and measures the precise
experience received and the performance being
achieved by the users
SAP UEM can be used during testing in addition to
being used with productive users
User Behavior Utilization
Adoption
Errors
Compliance
Effectiveness
Proficiency
Work Flow
copy SAP 2007 Page 31
Speed Up with Firsthand Knowledge
SAP Education Products
SAP Education Services Summery
Speed Up with Firsthand Knowledge
SAP Education Value
SAP Education Services
copy SAP 2007 Page 32
Overview of our Products amp Services
Classroom Training
- OverviewEnd User
- Project Team
- Consultant Education
Learning Enhancement Services
- Job Profiling
- Content Development
Enterprise Learning
- Dynamic Collaboration
- Learning portal for all
online training activities
- Content Management
System
- Reporting and Analytics
- Course Catalog
- Resource Management
- Organizational structure
in place
- Personalized Learning
offering
Adobe Meeting
- Improves productivity
through high impact live
web seminars and
engaging on-demand
presentations
- Improves the frequency
and consistency of
communications
Composer
- Create and Maintain
business process and
performance support
documentation
Employee Performance Support Services
- Product Implementation - Standard workshops
- Product training - Specialized Consulting
Productivity Pak
- Create Organize
Distribute Access and
Maintain business process
and performance support
Information
- Enabling a dynamic
learning organizations
- Help user share
knowledge among
themselves and with
content developer
Customised Training
- Curriculum
- Dedicated
Blended Learning
Online Training
- E-learning
- OKPs
- E-Academies
Training Strategy Learning Needs Analysis Education Readiness Review Usage Health Check
Provides a roadmap for the
development and deployment of
an effective education solution
Ensures that the correct role-
based training is delivered to
end users
Reduces overall effort cost of
education solution - issues are
identified early
Identifies roadblocks to
system usage that prevent
correct use of the system
10 - 15 days effort 5 ndash 8 days effort 5 ndash 8 days effort 5 ndash 8 days effort
Education Methodology
Adobe Learning
- Lightweight Learning
Management System
- Works as a stand
alone system
- Can work with earlier
SAP versions
-Use of Master Records
from SAP
copy SAP 2007 Page 33
Thanks for your attention
Speed Up with firsthand
knowledge
Speed Up with firsthand
knowledge
AbdulRahman Ali Al-Garni
SAP Education
SAP ndash Saudi Arabia
Kingdom Tower 28th Floor King Fahad Road
T + 966 1 211-8193
M +966 50 453 5774
F + 966 1 211-8180
E abdulrahmangarnisapcomwwwsapcommena
copy SAP 2007 Page 34
Copyright
No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG The information contained herein may be changed without prior notice
Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors
Microsoft Windows Excel Outlook and PowerPoint are registered trademarks of Microsoft Corporation
IBM DB2 DB2 Universal Database OS2 Parallel Sysplex MVSESA AIX S390 AS400 OS390 OS400 iSeries pSeries xSeries zSeries System i System i5 System p System p5 System x System z System z9 zOS AFP Intelligent Miner WebSphere Netfinity Tivoli Informix i5OS POWER POWER5 POWER5+ OpenPower and PowerPC are trademarks or registered trademarks of IBM Corporation
Adobe the Adobe logo Acrobat PostScript and Reader are either trademarks or registered trademarks of Adobe Systems Incorporated in the United States andor other countries
Oracle is a registered trademark of Oracle Corporation
UNIX XOpen OSF1 and Motif are registered trademarks of the Open Group
Citrix ICA Program Neighborhood MetaFrame WinFrame VideoFrame and MultiWin are trademarks or registered trademarks of Citrix Systems Inc
HTML XML XHTML and W3C are trademarks or registered trademarks of W3Creg World Wide Web Consortium Massachusetts Institute of Technology
Java is a registered trademark of Sun Microsystems Inc
JavaScript is a registered trademark of Sun Microsystems Inc used under license for technology invented and implemented by Netscape
MaxDB is a trademark of MySQL AB Sweden
SAP R3 mySAP mySAPcom xApps xApp SAP NetWeaver and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world All other product and service names mentioned are the trademarks of their respective companies Data contained in this document serves informational purposes only National product specifications may vary
The information in this document is proprietary to SAP No part of this document may be reproduced copied or transmitted in any form or for any purpose without the express prior written permission of SAP AG
This document is a preliminary version and not subject to your license agreement or any other agreement with SAP This document contains only intended strategies developments and functionalities of the SAPreg product and is not intended to be binding upon SAP to any particular course of business product strategy andor development Please note that this document is subject to change and may be changed by SAP at any time without notice
SAP assumes no responsibility for errors or omissions in this document SAP does not warrant the accuracy or completeness of the information text graphics links or other items contained within this material This document is provided without a warranty of any kind either express or implied including but not limited to the implied warranties of merchantability fitness for a particular purpose or non-infringement
SAP shall have no liability for damages of any kind including without limitation direct special indirect or consequential damages that may result from the use of these materials This limitation shall not apply in cases of intent or gross negligence
The statutory liability for personal injury and defective products is not affected SAP has no control over the information that you may access through the use of hot links contained in these materials and does not endorse your use of third-party Web pages nor provide any warranty whatsoever relating to third-party Web pages
copy SAP 2007 Page 31
Speed Up with Firsthand Knowledge
SAP Education Products
SAP Education Services Summery
Speed Up with Firsthand Knowledge
SAP Education Value
SAP Education Services
copy SAP 2007 Page 32
Overview of our Products amp Services
Classroom Training
- OverviewEnd User
- Project Team
- Consultant Education
Learning Enhancement Services
- Job Profiling
- Content Development
Enterprise Learning
- Dynamic Collaboration
- Learning portal for all
online training activities
- Content Management
System
- Reporting and Analytics
- Course Catalog
- Resource Management
- Organizational structure
in place
- Personalized Learning
offering
Adobe Meeting
- Improves productivity
through high impact live
web seminars and
engaging on-demand
presentations
- Improves the frequency
and consistency of
communications
Composer
- Create and Maintain
business process and
performance support
documentation
Employee Performance Support Services
- Product Implementation - Standard workshops
- Product training - Specialized Consulting
Productivity Pak
- Create Organize
Distribute Access and
Maintain business process
and performance support
Information
- Enabling a dynamic
learning organizations
- Help user share
knowledge among
themselves and with
content developer
Customised Training
- Curriculum
- Dedicated
Blended Learning
Online Training
- E-learning
- OKPs
- E-Academies
Training Strategy Learning Needs Analysis Education Readiness Review Usage Health Check
Provides a roadmap for the
development and deployment of
an effective education solution
Ensures that the correct role-
based training is delivered to
end users
Reduces overall effort cost of
education solution - issues are
identified early
Identifies roadblocks to
system usage that prevent
correct use of the system
10 - 15 days effort 5 ndash 8 days effort 5 ndash 8 days effort 5 ndash 8 days effort
Education Methodology
Adobe Learning
- Lightweight Learning
Management System
- Works as a stand
alone system
- Can work with earlier
SAP versions
-Use of Master Records
from SAP
copy SAP 2007 Page 33
Thanks for your attention
Speed Up with firsthand
knowledge
Speed Up with firsthand
knowledge
AbdulRahman Ali Al-Garni
SAP Education
SAP ndash Saudi Arabia
Kingdom Tower 28th Floor King Fahad Road
T + 966 1 211-8193
M +966 50 453 5774
F + 966 1 211-8180
E abdulrahmangarnisapcomwwwsapcommena
copy SAP 2007 Page 34
Copyright
No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG The information contained herein may be changed without prior notice
Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors
Microsoft Windows Excel Outlook and PowerPoint are registered trademarks of Microsoft Corporation
IBM DB2 DB2 Universal Database OS2 Parallel Sysplex MVSESA AIX S390 AS400 OS390 OS400 iSeries pSeries xSeries zSeries System i System i5 System p System p5 System x System z System z9 zOS AFP Intelligent Miner WebSphere Netfinity Tivoli Informix i5OS POWER POWER5 POWER5+ OpenPower and PowerPC are trademarks or registered trademarks of IBM Corporation
Adobe the Adobe logo Acrobat PostScript and Reader are either trademarks or registered trademarks of Adobe Systems Incorporated in the United States andor other countries
Oracle is a registered trademark of Oracle Corporation
UNIX XOpen OSF1 and Motif are registered trademarks of the Open Group
Citrix ICA Program Neighborhood MetaFrame WinFrame VideoFrame and MultiWin are trademarks or registered trademarks of Citrix Systems Inc
HTML XML XHTML and W3C are trademarks or registered trademarks of W3Creg World Wide Web Consortium Massachusetts Institute of Technology
Java is a registered trademark of Sun Microsystems Inc
JavaScript is a registered trademark of Sun Microsystems Inc used under license for technology invented and implemented by Netscape
MaxDB is a trademark of MySQL AB Sweden
SAP R3 mySAP mySAPcom xApps xApp SAP NetWeaver and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world All other product and service names mentioned are the trademarks of their respective companies Data contained in this document serves informational purposes only National product specifications may vary
The information in this document is proprietary to SAP No part of this document may be reproduced copied or transmitted in any form or for any purpose without the express prior written permission of SAP AG
This document is a preliminary version and not subject to your license agreement or any other agreement with SAP This document contains only intended strategies developments and functionalities of the SAPreg product and is not intended to be binding upon SAP to any particular course of business product strategy andor development Please note that this document is subject to change and may be changed by SAP at any time without notice
SAP assumes no responsibility for errors or omissions in this document SAP does not warrant the accuracy or completeness of the information text graphics links or other items contained within this material This document is provided without a warranty of any kind either express or implied including but not limited to the implied warranties of merchantability fitness for a particular purpose or non-infringement
SAP shall have no liability for damages of any kind including without limitation direct special indirect or consequential damages that may result from the use of these materials This limitation shall not apply in cases of intent or gross negligence
The statutory liability for personal injury and defective products is not affected SAP has no control over the information that you may access through the use of hot links contained in these materials and does not endorse your use of third-party Web pages nor provide any warranty whatsoever relating to third-party Web pages
copy SAP 2007 Page 32
Overview of our Products amp Services
Classroom Training
- OverviewEnd User
- Project Team
- Consultant Education
Learning Enhancement Services
- Job Profiling
- Content Development
Enterprise Learning
- Dynamic Collaboration
- Learning portal for all
online training activities
- Content Management
System
- Reporting and Analytics
- Course Catalog
- Resource Management
- Organizational structure
in place
- Personalized Learning
offering
Adobe Meeting
- Improves productivity
through high impact live
web seminars and
engaging on-demand
presentations
- Improves the frequency
and consistency of
communications
Composer
- Create and Maintain
business process and
performance support
documentation
Employee Performance Support Services
- Product Implementation - Standard workshops
- Product training - Specialized Consulting
Productivity Pak
- Create Organize
Distribute Access and
Maintain business process
and performance support
Information
- Enabling a dynamic
learning organizations
- Help user share
knowledge among
themselves and with
content developer
Customised Training
- Curriculum
- Dedicated
Blended Learning
Online Training
- E-learning
- OKPs
- E-Academies
Training Strategy Learning Needs Analysis Education Readiness Review Usage Health Check
Provides a roadmap for the
development and deployment of
an effective education solution
Ensures that the correct role-
based training is delivered to
end users
Reduces overall effort cost of
education solution - issues are
identified early
Identifies roadblocks to
system usage that prevent
correct use of the system
10 - 15 days effort 5 ndash 8 days effort 5 ndash 8 days effort 5 ndash 8 days effort
Education Methodology
Adobe Learning
- Lightweight Learning
Management System
- Works as a stand
alone system
- Can work with earlier
SAP versions
-Use of Master Records
from SAP
copy SAP 2007 Page 33
Thanks for your attention
Speed Up with firsthand
knowledge
Speed Up with firsthand
knowledge
AbdulRahman Ali Al-Garni
SAP Education
SAP ndash Saudi Arabia
Kingdom Tower 28th Floor King Fahad Road
T + 966 1 211-8193
M +966 50 453 5774
F + 966 1 211-8180
E abdulrahmangarnisapcomwwwsapcommena
copy SAP 2007 Page 34
Copyright
No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG The information contained herein may be changed without prior notice
Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors
Microsoft Windows Excel Outlook and PowerPoint are registered trademarks of Microsoft Corporation
IBM DB2 DB2 Universal Database OS2 Parallel Sysplex MVSESA AIX S390 AS400 OS390 OS400 iSeries pSeries xSeries zSeries System i System i5 System p System p5 System x System z System z9 zOS AFP Intelligent Miner WebSphere Netfinity Tivoli Informix i5OS POWER POWER5 POWER5+ OpenPower and PowerPC are trademarks or registered trademarks of IBM Corporation
Adobe the Adobe logo Acrobat PostScript and Reader are either trademarks or registered trademarks of Adobe Systems Incorporated in the United States andor other countries
Oracle is a registered trademark of Oracle Corporation
UNIX XOpen OSF1 and Motif are registered trademarks of the Open Group
Citrix ICA Program Neighborhood MetaFrame WinFrame VideoFrame and MultiWin are trademarks or registered trademarks of Citrix Systems Inc
HTML XML XHTML and W3C are trademarks or registered trademarks of W3Creg World Wide Web Consortium Massachusetts Institute of Technology
Java is a registered trademark of Sun Microsystems Inc
JavaScript is a registered trademark of Sun Microsystems Inc used under license for technology invented and implemented by Netscape
MaxDB is a trademark of MySQL AB Sweden
SAP R3 mySAP mySAPcom xApps xApp SAP NetWeaver and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world All other product and service names mentioned are the trademarks of their respective companies Data contained in this document serves informational purposes only National product specifications may vary
The information in this document is proprietary to SAP No part of this document may be reproduced copied or transmitted in any form or for any purpose without the express prior written permission of SAP AG
This document is a preliminary version and not subject to your license agreement or any other agreement with SAP This document contains only intended strategies developments and functionalities of the SAPreg product and is not intended to be binding upon SAP to any particular course of business product strategy andor development Please note that this document is subject to change and may be changed by SAP at any time without notice
SAP assumes no responsibility for errors or omissions in this document SAP does not warrant the accuracy or completeness of the information text graphics links or other items contained within this material This document is provided without a warranty of any kind either express or implied including but not limited to the implied warranties of merchantability fitness for a particular purpose or non-infringement
SAP shall have no liability for damages of any kind including without limitation direct special indirect or consequential damages that may result from the use of these materials This limitation shall not apply in cases of intent or gross negligence
The statutory liability for personal injury and defective products is not affected SAP has no control over the information that you may access through the use of hot links contained in these materials and does not endorse your use of third-party Web pages nor provide any warranty whatsoever relating to third-party Web pages
copy SAP 2007 Page 33
Thanks for your attention
Speed Up with firsthand
knowledge
Speed Up with firsthand
knowledge
AbdulRahman Ali Al-Garni
SAP Education
SAP ndash Saudi Arabia
Kingdom Tower 28th Floor King Fahad Road
T + 966 1 211-8193
M +966 50 453 5774
F + 966 1 211-8180
E abdulrahmangarnisapcomwwwsapcommena
copy SAP 2007 Page 34
Copyright
No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG The information contained herein may be changed without prior notice
Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors
Microsoft Windows Excel Outlook and PowerPoint are registered trademarks of Microsoft Corporation
IBM DB2 DB2 Universal Database OS2 Parallel Sysplex MVSESA AIX S390 AS400 OS390 OS400 iSeries pSeries xSeries zSeries System i System i5 System p System p5 System x System z System z9 zOS AFP Intelligent Miner WebSphere Netfinity Tivoli Informix i5OS POWER POWER5 POWER5+ OpenPower and PowerPC are trademarks or registered trademarks of IBM Corporation
Adobe the Adobe logo Acrobat PostScript and Reader are either trademarks or registered trademarks of Adobe Systems Incorporated in the United States andor other countries
Oracle is a registered trademark of Oracle Corporation
UNIX XOpen OSF1 and Motif are registered trademarks of the Open Group
Citrix ICA Program Neighborhood MetaFrame WinFrame VideoFrame and MultiWin are trademarks or registered trademarks of Citrix Systems Inc
HTML XML XHTML and W3C are trademarks or registered trademarks of W3Creg World Wide Web Consortium Massachusetts Institute of Technology
Java is a registered trademark of Sun Microsystems Inc
JavaScript is a registered trademark of Sun Microsystems Inc used under license for technology invented and implemented by Netscape
MaxDB is a trademark of MySQL AB Sweden
SAP R3 mySAP mySAPcom xApps xApp SAP NetWeaver and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world All other product and service names mentioned are the trademarks of their respective companies Data contained in this document serves informational purposes only National product specifications may vary
The information in this document is proprietary to SAP No part of this document may be reproduced copied or transmitted in any form or for any purpose without the express prior written permission of SAP AG
This document is a preliminary version and not subject to your license agreement or any other agreement with SAP This document contains only intended strategies developments and functionalities of the SAPreg product and is not intended to be binding upon SAP to any particular course of business product strategy andor development Please note that this document is subject to change and may be changed by SAP at any time without notice
SAP assumes no responsibility for errors or omissions in this document SAP does not warrant the accuracy or completeness of the information text graphics links or other items contained within this material This document is provided without a warranty of any kind either express or implied including but not limited to the implied warranties of merchantability fitness for a particular purpose or non-infringement
SAP shall have no liability for damages of any kind including without limitation direct special indirect or consequential damages that may result from the use of these materials This limitation shall not apply in cases of intent or gross negligence
The statutory liability for personal injury and defective products is not affected SAP has no control over the information that you may access through the use of hot links contained in these materials and does not endorse your use of third-party Web pages nor provide any warranty whatsoever relating to third-party Web pages
copy SAP 2007 Page 34
Copyright
No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG The information contained herein may be changed without prior notice
Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors
Microsoft Windows Excel Outlook and PowerPoint are registered trademarks of Microsoft Corporation
IBM DB2 DB2 Universal Database OS2 Parallel Sysplex MVSESA AIX S390 AS400 OS390 OS400 iSeries pSeries xSeries zSeries System i System i5 System p System p5 System x System z System z9 zOS AFP Intelligent Miner WebSphere Netfinity Tivoli Informix i5OS POWER POWER5 POWER5+ OpenPower and PowerPC are trademarks or registered trademarks of IBM Corporation
Adobe the Adobe logo Acrobat PostScript and Reader are either trademarks or registered trademarks of Adobe Systems Incorporated in the United States andor other countries
Oracle is a registered trademark of Oracle Corporation
UNIX XOpen OSF1 and Motif are registered trademarks of the Open Group
Citrix ICA Program Neighborhood MetaFrame WinFrame VideoFrame and MultiWin are trademarks or registered trademarks of Citrix Systems Inc
HTML XML XHTML and W3C are trademarks or registered trademarks of W3Creg World Wide Web Consortium Massachusetts Institute of Technology
Java is a registered trademark of Sun Microsystems Inc
JavaScript is a registered trademark of Sun Microsystems Inc used under license for technology invented and implemented by Netscape
MaxDB is a trademark of MySQL AB Sweden
SAP R3 mySAP mySAPcom xApps xApp SAP NetWeaver and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world All other product and service names mentioned are the trademarks of their respective companies Data contained in this document serves informational purposes only National product specifications may vary
The information in this document is proprietary to SAP No part of this document may be reproduced copied or transmitted in any form or for any purpose without the express prior written permission of SAP AG
This document is a preliminary version and not subject to your license agreement or any other agreement with SAP This document contains only intended strategies developments and functionalities of the SAPreg product and is not intended to be binding upon SAP to any particular course of business product strategy andor development Please note that this document is subject to change and may be changed by SAP at any time without notice
SAP assumes no responsibility for errors or omissions in this document SAP does not warrant the accuracy or completeness of the information text graphics links or other items contained within this material This document is provided without a warranty of any kind either express or implied including but not limited to the implied warranties of merchantability fitness for a particular purpose or non-infringement
SAP shall have no liability for damages of any kind including without limitation direct special indirect or consequential damages that may result from the use of these materials This limitation shall not apply in cases of intent or gross negligence
The statutory liability for personal injury and defective products is not affected SAP has no control over the information that you may access through the use of hot links contained in these materials and does not endorse your use of third-party Web pages nor provide any warranty whatsoever relating to third-party Web pages