CASE STUDY

2

The Singapore College of Insurance (SCI) is a not-for-profit, industry-based training and professional education provider

that was set up in 1974 in support of Singapore's aspiration to be a major international financial centre in the region.

Since then, they have remained focused in their efforts to

upgrade the technical expertise of insurance and financial services practitioners, providing them with professional advancement opportunities. SCI supports over 30,000

professionals annually from the insurance industry with training and examinations.

04. WHY SMARTUP03. RESULTS

01. THE CHALLENGE 02. THE SOLUTION

01. THE CHALLENGE

To meet the training needs of both the local and regional market k

The Singapore College of Insurance (SCI) is focused on specialist programmes where the adoption of technology is critical to increase both the interaction and efficiency in learning.

01. THE CHALLENGE

•The content that they were providing needed to be consumable - lengthy copy was not cutting it for their students and getting the engagement they needed.

CONSUMEABLE

•Information needed to be accessed whenever and wherever students needed it, in the easiest way possible.

ACCESSIBLE

•SCI wanted to reach more professionals than they could fit into their classrooms. So they needed to take course content and go online.

ONLINE

THE CHALLENGEThe challenge

02. THE SOLUTION

SCI joined forces with SmartUp to roll out their new learning experience platform which they fully branded and called SCIDigital.

Learning experience platform and expert advice.

02. THE SOLUTION

LearnSupported by SmartUp, the team at SCI uploaded their training content to the platform.

Their professional students could access information and be up-skilled anywhere, at any time and on any device.

02. THE SOLUTION

ShareTheir students can now learn, share content, comment on it and ask any questions as needed.

The increased flexibility helped ensure maximum engagement with the course.

02. THE SOLUTION

DevelopSCI were also given access to a sleek dashboard containing extensive analytics, allowing them to track adoption with the platform, improve content and ensure their courses are a success.

02. THE SOLUTION

SmartUp supported SCI to ensure everyone made full use of the platform. Amongst a long list of benefits of the roll out. Trade-specific agents seeking their certificates of proficiency by sitting for examinations at SCI no longer needed to wait for SCI to have sufficient enrolment class numbers.

This sped up their certification process and enabled them to be business-ready quickly.

Another target segment of SCI’s students that benefitted from the platform roll out was their management associates (MAs). SCI now has all its classes translated into a digital-first, consumable format. This is coupled

with Live Chat boxes with lecturers for when they encounter topics that they find difficult to understand.

During the two weeks, the MAs were hosted by insurance/reinsurance/ broking companies who assigned them daily pieces of content, allowing the MAs to shadow brokers/underwriters and observe their daily professional life, giving them a realistic view of what these careers entail and a foretaste of what a career in the insurance industry will be like. Many came away from the programme experiencing for themselves the dynamism and

potential of the insurance industry.

02. THE SOLUTION

Increasing adoption

03. RESULTS

1 Award win 14,750+

3,400+Pieces of content published

03. RESULTS

Pieces of content completed

Results to date…

89% Average completion rate

04. WHY SMARTUP

“Our students particularly liked the ease of accessibility which the platform

(SCIDigital app) provided them. It

means they can access content on-the-go

anywhere between their commute to and

from work, helped them to put their time

to good use.”

03. WHY SMARTUP

“The team at SmartUp not only provided us with a market-leading learning experience platform that our students love, but they also supported us in

transforming our entire learning experience. From creating content, to rolling out the platform, increasing engagement to advising on how to meet

our audiences’ needs - we felt fully informed and supported throughout. SmartUp are so passionate about what they do. We all love working with

them and can’t wait to develop our learning experience even further.”

03. WHY SMARTUP

OVER 200,000 USERS WORLDWIDEWITH AN AVERAGE COMPLETION

RATE OF 88%

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