Post on 12-Jan-2016
transcript
Scott Sanders - Director of Housing
The biggest change to the
welfare system for over 60 years.....
making the benefits and tax credits systems
fairer and simpler.......
creating the right incentives to get more people into
work......
........protecting the most
vulnerable in our society
........delivering fairness to those claiming benefit
and to the taxpayer
communicationmaking sure everyone who needs to know,
knows!
data & systemsgetting an in depth
understanding efficiently
structuresgetting the most out of
our staff resources
policy & practice
changing the way we do things
partnershipscreating efficiency, sharing expertise &
experience
riskUnderstanding and
managing the scale of the problem
staff welfaresupporting through
stressful times
trainingbringing through new
skills and abilities
• 1 in 5 over 65• 39,000 households• 27% live in social rent• 70% in social rent on Housing Benefit• 1 in 6 have household member
with disability• 50% have internet• 4 areas in 10% most deprived in Wales
Torfaen
• 1868 Bron Afon & Charter households• 9 communities• Phased entry - most able first• Bank account • First Direct Payment 23 July 2012 • Extended until December 2013
• Communication with tenants – Yes!
• Communication with DWP admin – No!
• Support assessments
• Bank Accounts
• Exceptions / Alternative Payment Arrangements
Tier One factors – Highly likely / probable need for alternative payment• Drug / alcohol and / or other addiction problems e.g. gambling• Learning difficulties including problems with literacy and/or numeracy• Severe / multiple debt problems• In Temporary and / or Supported accommodation• Homeless• Domestic violence / abuse• Mental Health Condition• Currently in rent arrears / threat of eviction / repossession• Claimant is young either a 16/17 year old and / or a Care leaver• Families with multiple and complex needsTier Two factors - Less likely / possible need for alternative payment arrangements• No bank account• Third party deductions in place (e.g. for fines, utility arrears etc)• Claimant is a Refugees / asylum seeker• History of rent arrears• Previously homeless and / or in supported accommodation• Other disability (e.g. physical disability, sensory impairment etc)• Claimant has just left prison• Claimant has just left hospital• Recently bereaved• Language skills (e.g. English not spoken as the ‘first language’).• Ex Service personnel• NEETs - Not in Education, Employment or Training
Three levels of protection for RSL’s: • Decisions about whether tenants should receive
DP’s will be made in collaboration with RSL’s
• If arrears build up to the equivalent of 1 month’s rent the decision to make DP’s will be reviewed
• If arrears reach the equivalent of 2 months rent, housing payments will be switched to landlord, or managed payments
Lord Freud announcements
Chartered Institute for Housing Conference27th June 2013
Lord Freud announcements
Chartered Institute for Housing Conference27th June 2013
Accelerating the rate at which arrears are recovered
......”typically, if a claimant is not repaying other debts we would expect to recoup the rent arrears from tenants hitting the two month trigger point within six to nine months. This will help ensure that landlords’ cash flows are protected”....
£650 repaid in 9 months!
5 NOSP’s 6 switched back
Significance of non payment
8.5% rent not received V rent due
Staff workload
Increasing capacity to retain quality &
increase sustainability
Staff workload
Increasing capacity to retain quality &
increase sustainability
structuresgetting the best
outcomes
staff welfaresupporting through
stressful times
skills development
bringing through new skills and abilities
communication
making sure everyone who needs
to know, knows!
core systemsensuring fit for
purposeenhanced analytical software
Creating greater efficiency
data extraction
and analysislearning from
profiling
A couple
A person who is 16+
Two children of thesame sex
Two children under 10
A carer providing overnight care
14% for 1 bedroom
25% for 2 bedrooms
Money Management
Debt Advice
Digital Inclusion
Employment InitiativesSupport
Networks
Community Cohesion
Court ServiceJam jar accounts
Scott Sanders - Director of Housing