Post on 24-Jan-2015
description
transcript
Tracey Rawling Church,
Kyocera Document Solutions
(U.K.) Ltd
SCRAP PAPER: towards a paperless NHS?
Context
The Quality, Innovation, Productivity and Prevention Programme
Seeking £20 billion of major efficiency savings by 2015, to be reinvested in
frontline care
NHS Carbon Reduction strategy
Seeks 10% emissions reduction by 2015 (from 2007 baseline)
New Sustainable Development consultation
Revised targets and strategy towards 2020
Paperless NHS by 2018
Health secretary Jeremy Hunt targets £4.4bn of savings
“Paperless NHS” goal focuses on patient records – electronic patient data (EPD)
4
Meanwhile, how can the NHS manage its other documents?
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There’s definitely too much paper …
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… and too much paper is wasted
The average UK office worker goes through
as many as 6,000 sheets of paper per year
That’s 25 sheets per day
For each office worker, 3,720 (62%) of these
sheets of paper are wasted or unnecessary
1140 sheets could be
printed double-sided
900 sheets could be read
on screen instead
660 are printed
for proof-reading
300 sheets are left
forgotten on the printer
300 sheets are the
wrong documents
420 sheets are
unnecessary duplicates
Source: Kyocera/Loudhouse survey 2011
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700,000 non-clinical staff in the NHS
x
6,000 sheets printed each
=
4.2 billion sheets printed per year
x
62% wasted
=
Sources: The NHS Information Centre and Kyocera/Loudhouse survey 2011
2.6 billion sheets wasted per year
Hidden impacts of office document devices
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Product
Consumables
Paper
• Raw materials
• Manufacturing
• Transport
• Use
• Disposal
• Raw materials
• Manufacturing
• Transport
• Use
• Disposal
• Raw materials
• Manufacturing
• Transport
• Use
• Disposal
Primary
Procurement
Focus
47 million
Cartridges to
Landfill in UK
Every Year
86 million
Tonnes of waste
Paper produced
In UK annually
17 47 million printer cartridges go to landfill
in the UK every year – enough to cover
football pitches!
KY
OC
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A M
ITA
UK
Ltd
. |
15/0
2/2
013
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Conventional laser printers adopt a “razor and blade” business model
Designing complexity into the consumable creates a lucrative ongoing revenue
stream – some medical instruments also follow this business model
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Discarding all this when your printer runs out of toner is like discarding your car engine every time you run out of fuel
Kyocera consumables contain only toner – the complex components are permanently sited in the machine
13 KYOCERA Document Solutions UK Ltd. | 15/02/2013
Independent Evaluation January 2013
Consumables waste CUT by up to 85%
Cost of ownership CUT by up to 55%
Typical mfp lifecycle impact (excluding paper)
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537 56 18
1399
7 0
200
400
600
800
1000
1200
1400
1600
Raw materialManufacturing
ProductManufacturing
Transport Use Discarding
(kg
-CO
2)
Life stage
Global Warming (kg-CO2 equivalent)
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It’s not just about the trees … 2.6 billion sheets of paper wasted consumes:
95 million gallons of water
232,000 trees
5 million gallons of oil
55 Gigawatts of electricity
16 KYOCERA Document Solutions UK Ltd. | 15/02/2013
Energy Star TEC ratings empower buyers
The printer time trap
10% or less 34%
11-20% 24%
21-30% 24%
31-50% 13%
51%-100% 5%
Mean: 21% 80% (71% 2010)
of IT Managers think
that the efficiency of
their printing could be
improved
2010 Mean: 34%
Time devoted to supporting printers and other document systems is on the way down, but a fifth of
IT departments’ time is still devoted to supporting printers, and level of concern is growing
Source: Kyocera/Loudhouse survey 2011
S.A
. K
YO
CE
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MIT
A B
ELG
IUM
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10/6
/2009
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Inconvenient truths about lack of control
Most organisations have no idea
how many printers they have or
how many pages they print
Device:user ratios in many
organisations are more than 1:1
Managed Document Services address these issues
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Analyse business processes and
workflows
Gather data about printing
activity by individuals and
departments
Understand how documents
enter, move through and leave
the organisation
Find out what targets the
organisation has for reducing
paper use, energy consumption
and cost
Stage 1: Assess
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Find out what devices currently
exist, where they are located and
how they are connected
Identify ways to smooth
workflows and reduce reliance
on paper by the application of
document management software
Design an optimised solution
that has only the devices
needed, in the correct locations
to support business processes
with minimum reliance on paper
Stage 2: Design
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Develop a charging model that
precisely fits the customer’s
financial requirements
Provide consultancy to
integrated the proposed solution
in to the customer’s network
infrastructure
Agree bespoke SLAs based on
customer requirements
Define a rollout plan that ensures
the solution can be delivered
with minimum disruption to the
organisation
Stage 3: Implement
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Install devices and software and
train staff on their use
Provide user engagement
support on an ongoing basis
Remotely monitor devices for
proactive technical support
Maintain devices according to
pre-defined SLAs, proactively
address any unforeseen issues
Stage 4: Manage
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Collect and analyse
management information to
ensure project is meeting its
objectives
Hold regular review meetings to
ensure that any changes in
workflows or priorities are
accommodated
Continuously optimise the
solution, looking for further
efficiency improvements and
cost savings
Stage 5: Optimise
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Not paperless; less-paper (ie only where essential)
Private sector example business case
Pre-MDS Post MDS
Number of devices 3,000+ 282
Forecast spend (5yrs) £7,500,000* £2,376,855
Colour print volume (5yrs) 12,620,880 5,539,440
B&W print volume (5yrs) 268,626,840 202,618,680
Average fix time Up to 3 weeks 2.8 hours
Control /management info Very limited Market leading
*Based on pre-deployment due diligence audit carried out by Accenture and EKM4
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From this …
…to this in a year
volume
13%
Paper
consumption
21%
Energy
consumption
55%
Allaying security concerns about shared devices through “pull printing” solutions
KYOCERA Document Solutions UK Ltd. | 15/02/2013 30
Ecology IS Economy
Cost saving and carbon emissions reduction go hand-in-hand
Less
cost
Managed document solutions can achieve all these goals, but there are two critical considerations ….
User engagement is key to ensure that behaviour changes
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Responsibility for buying printers,
mfps, paper, consumables often lies
with different individuals
Invitations to tender are usually
written in a device-centric fashion
making it impossible for vendors to
propose more innovative solutions
Departments make decisions in silos
User engagement is not embedded
into the contract
Procurement processes need to adapt and innovate
Thank you for listening!
trc@duk.kyocera.com http://twitter.com/TraceyRC http://uk.linkedin.com/in/traceyrawlingchurch/