September Newsletter 2011

This month we had a customer complaint about an awning/canopy project that was done over their outside Jacuzzi in Tacoma, WA. We happened to be travelling in the area so we visited the installation site - 6mm twinwall was the product used.

Below you have our “report and recommendation” to the customer.

Upon our arrival we inspected the project and saw water in-between the ribs as well as a lot of algae growing at both ends of the panel - top and bottom of the slope During the production/installation of the awning the customer (via the installer) bent the polycarbonate sheets to 90 degrees about 1 inch from each end.

muminim eht revo tneb si etanobracylop llawitlum nehWradius (90 degree is of course ove sgniht 2 neht )suidar muminim rhappen: the bending blocks the airf gnidneb eht dna sbir eht ni wolalso cracks or breaks the polyc gnorts eht ot eud etanobraradius/tension on the surface.

yb dneb eh did – steehs eht tneb rellatsni eht woh wonk t’nod Wecutting the outside layer/top layer, ?taeh hgih rednu tneb ti saw ro In any case there are cracks and open ar eerged 09 siht fo renroc eht no saearea, which on one hand allows the wa no dna sbir eht neewteb og ot retthe other end it is blocking/reduci eht no tuo gniog morf retaw eht gnbottom of the sheet. The end result is era taht sedis htob no gniworg eagla bent and there is standing water in nehw seird hcihw sbir eht-neewteb-sun hits it

Recommendation for this site:

Cut off (with utility knife) the broken 90 degree angle and allow the polycarbonate to breathe and dry. Then cover the top end with aluminum tape or silicone and for the bottom slope of the panel cover it with vent tape. There is no need to remove the panels from the roof – this should be easy to fix on site.

This is just an example of one issue that can arise from an installation that was not done right. Ourcustomers are our top priority – no matter if they are a systems manufacturer, distributor, installer, or an end-user. Feel free to contact us with any comments or concerns.

AmeriLux InternationalP: 888-602-4441F: 920-336-9301E: tech.service@ameriluxinternational.com