Serena SBM Webinar SeriesUnveiling SBM 10.1.3

SBM Product Management

Mar2014

Our Goals Today

SBM 10.1 and 10.1.2 Key Features Overview

SBM 10.1.3 – Highlights Demo

Q&A

Introductions

Enhanced reporting and proactive visibility

Service enablement

End-user adoption

SBM Themes

Solution development and administration

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SBM 10.1 and 10.1.2 Key Features Overview

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End User Adoption

Unified Calendars Collaboration View

Time Capture Multi-Channel Notifications

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Enhanced Reporting

Scheduled Reports Advanced Summary Reports

Drill Throughs and Joins Launch Wizard

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Service Enablement

Service Setups, SLAs Highly Scalable Notification Server

Active Diagnostics Event & Orchestration Monitoring

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Solution Development & Administration

Visual Diff/Merge Visual Form Actions

Web Admin & Highly Scalable Notification Server

Swimlanes and Relationships

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And much more…

• LDAP Imports from Web Admin

• Out of Office Delegation Support

• Reports can be embedded and used for selections

• Designable Top portion of Form

• Validation Improvements

• Addition of Activity Log

• Hybrid SSO

SBM 10.1.3 Key Features Overview

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End User Adoption

Unified WorkCenter Real-time Notifications

Tablet Enabled Universal Smart Search

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Enhanced Reporting

Simplified Wizard HTML 5 Reports

Report Search and Navigation

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Service Enablement

MLS Engine

Enhanced Orchestrations

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Solution Development & Administration

Re-usable Forms Import/Export/Update selection list values

Enhanced Compare/Merge Process Apps

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• Smart Search• Customizable Dashboards 

• Activity Feeds

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Other Key Enhancements

• Email Approval

• LDAP Scheduling

• Composer UI Refresh

• Solution Based Help – Phase 2

• Active Diagnostics

• Relationship Service

• Platform support updates enhancements

• Windows 2008 R2 DataCenter• IIS 8.0• MS SQL 2012

Additional Information

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• New feature descriptions• http://www.serena.com/index.php/en/products/featured-products/sbm/

• 2 Min. Videos of new features• https://www.youtube.com/user/SerenaSoftware/videos

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Learn how SBM is powering fluid, flexible IT service management with Serena Service ManagerChad Hulse, Ash Owen Thu, May 1st, 2014

Upcoming next… SSM Webinar

Thank You!For more information logon to www.serena.com/products/featured-products/sbm/

Serena Confidential