Servant Leadership

“Do those served grow as persons; do they, while being served, become

healthier, wiser, freer, more autonomous, more likely themselves

to become servants?”- Robert Greenleaf, 1977

Servant LeaderA servant leader serves constituents by working on their behalf to help them achieve their goals, not the leader’s own goals.

Places service before self-interestListens first to express confidence in othersInspires trust by being trustworthyFocuses on what is feasible to accomplishLends a handProvides tools

Law of Service“ The law of service: He who wishes to live

long must serve, but he who wishes to rule does not live long.” – Hesse, “Journey to the East”

Servant- Leadership DefinedServant leadership is defined as an approach

to leadership development, which emphasizes the leader’s role as steward of the resources (human, financial and otherwise) provided by the organization.

It encourages leaders to serve others while staying focused on achieving results in line with the organization’s values and integrity.

Modern Concept

Modern Concept started with Robert Greenleaf Published “The Servant as Leader” in

1970

Led to further essays from Greenleaf as well as others, especially in recent years

Concept HistoryConcept of Servant Leadership is thousands

of years older than Greenleaf’s ideas.

Chanakya or Kautilya, the famous strategic thinker from ancient India, wrote about the topic in his 4th century B.C. book Arthashastra: “ the king [leader] shall consider as good, not what pleases

himself but what pleases his subjects [followers]” “ the king [leader] is a paid servant and enjoys the

resources of the state together with the people”.

Concept HistoryThe concept in the west can be traced

back, at least partly, to various aspects of religious doctrine.

The Concept FatherRobert Greenleaf is recognized as the father of

servant leadership.In 1977, Greenleaf described servant leadership

in this manner: “ It begins with the natural feeling that one wants to

serve, to serve first. Then conscious choice brings one to aspire to lead… The difference manifest itself in the care taken by the servant-first to make sure that other people’s highest priority needs are being served. The best test, and difficult to administer, is: do those served grow as persons, do they grow while being served, become healthier, wider, freer, more autonomous, more likely themselves to become servants?”

Ten Characteristics

ListeningEmpathyHealingAwarenessPersuasion

ConceptualizationForesightStewardshipCommitment to

growth of othersBuilding Community

Larry Spears, director of the Robert K Greenleaf Center for Servant Leadership, identified ten characteristics.

Listening• Leaders valued for communication skills and

decision making skills Reinforced by deep commitment to listening

intently to others

• Leaders seek to identify and clarify will of group

• Listen receptively to what is said and not said• Listening encompasses getting in touch with

inner voice and seeking an understanding of the body, spirit and mind are communicating.

EmpathyLeaders strive to understand and empathize

with others.

People need to be accepted and recognized for their special and unique spirit.

Assume good intentions of coworkers and not reject them as people

Even if forced to reject behavior or performance

HealingPowerful force for transformation and integration

Great strength of servant leader, potential to heal self and others.

Greenleaf writes,

“There is something subtle communicated to one who is being served and led if, implicit in the compact between the servant-leader and led is the understanding that the search for wholeness is something that they have.”

AwarenessGeneral awareness and self-awareness,

strengthens the servant-leader.

Making a commitment to foster awareness can be scaryOne never knows that one may discover!

“ Awareness is not a giver of solace – it’s just the opposite. It disturbed. They are not seekers of solace. They have their own inner security.” -Greenleaf

PersuasionLeaders rely on persuasion, rather than

positional authority in making decisions.

They speak to convince others, rather than coerce compliance.

Persuasion offers one of the clearest distinctions between the traditional authoritarian model.

ConceptualizeServant-leaders seek to nurture their abilities to

“dream great dreams.”

The ability to look at a problem or organization from conceptualizing perspectiveOne must think beyond day-to-day realities.

Servant-leaders must seek a delicate balance between conceptualization and day-to-day focus

ForesightEnables leaders to understand lessons from the

past, realities of the present, and the likely consequence of a decision in the future.

Deeply rooted in the intuitive mind

Stewardship

Greenleaf’s view of all institutions was one in which CEO’s, staff, directors, and trustees all play significant roles in holding their institutions in trust for the greater good of society.

Commitment to the Growth of Others

Servant-leaders believe that people have an intrinsic value beyond their tangible contributions as workers.

Servant-leaders are deeply committed to a personal, professional, and spiritual growth of all individuals in the organization.

Building CommunityAs we’ve shifted to larger organizations,

there is still a need to build a sense of community.