Benefits

• IncreasesalestoDIYcustomers,servicechains,andindependentservicedealersbyhelpingthemincreasetheirownsalesandordering

• Suggestmajor,minor,severe,andnormalmaintenance,basedonmanufacturers’schedules

• Supportfast,accurateestimatesforservicedealersandprovidersHelpcustomersselectallappropriateservicesandaccuratelyschedulejobtimes

• Encouragestrong,long-termrelationshipswithcustomers

Service Intervals Plus

Epicor® Automotive Aftermarket

Increase Sales Across the Channel with “Glove Box Accurate” Service Intervals Data

EpicorServiceIntervalsPlusisapowerful,comprehensiveelectronicdatabaseofserviceintervalsformajor,minor,severe,andnormalmaintenance.DistributorscanprovideServiceIntervalsPlusdatatocustomersthroughavarietyofmethods,helpingtoincreasesalestothesecustomersandpositioningthedistributorasa“one-stopshopping”sourceforbothpartsandrevenue-enhancingdata.

Lost sales for unperformed servicesTheannualmarketinNorthAmericaforunperformedmaintenanceservicesnowexceeds$60billion.Distributorswhocannotprovideadequateserviceintervalsdatatotheircustomersruntheriskoflosingsignificantsales.Inaddition,distributorsmissavaluable,revenueenhancingopportunitytoincreasetheconsistencyinsalesvolumes,enternewmarkets,andstrengthencustomerrelationships.

Selling more to customers across the channelServiceIntervalsPluscanhelpdistributorssellmorepartstoawiderrangeofcustomerswithOEMrecommendedmaintenanceintervalsthatare“gloveboxaccurate.”DIYcustomerscanfindtheinformationtheyneedtobuymaintenanceparts.Servicechainsandindependentservicedealerswillordermorepartsfromdistributorsbasedonregularandadditionalservicesfortheirowncustomers.

WithServiceIntervalsPlus,distributorscangivetheircustomersthedatatheyneedformoremaintenanceservice—andthatmeansmorepartssoldbythedistributor.

Increase salesDistributorscanuseServiceIntervalsPlustoincreasesalestotheircustomersandtherebyincreaseorderstothedistributor.

• ProvideServiceIntervalsPlusdataforbothDIYandcommercialcustomersthroughavarietyofmethods

• Supportup-sellingandcross-sellingforcustomersperformingmaintenance

• Suggestmajor,minor,severe,androutinemaintenance,basedonmanufacturers’schedules

• Maintaingreaterconsistencyinthevolumeofpartssales,basedonregularmaintenance

LatinAmericaandCaribbean

Blvd.AntonioL.Rodriguez#1882Int.104

PlazaCentral,Col.SantaMaria

Monterrey,NuevoLeon,CP64650

Mexico

Phone: +52.81.1551.7100

Fax: +52.81.1551.7117

AustraliaandNewZealand

Level34

101MillerStreet

NorthSydneyNSW2060

Australia

Phone: +61.2.9927.6200

Fax: +61.2.9927.6298

Asia

238AThomsonRoad#23-06

NovenaSquareTowerA

Singapore307684

Singapore

Phone: +65.6333.8121

Fax: +65.6333.8131

Europe,MiddleEastandAfrica

No.1TheArena

DownshireWay

Bracknell,BerkshireRG121PU

UnitedKingdom

Phone: +44.1344.468468

Fax: +44.1344.468010

WorldwideHeadquarters

SanFranciscoBayArea

4120DublinBoulevard,Suite300

Dublin,CA94568USA

TollFree: +1.888.448.2636

Direct: +1.925.361.9900

Fax: +1.925.361.9999

Contact us for more information on Epicor Products and Services

About EpicorEpicorSoftwareCorporationisagloballeaderdeliveringbusinesssoftwaresolutionstothemanufacturing,distribution,retail,andserviceindustries.Withmorethan40yearsofexperience,Epicorhasmorethan20,000customersinover150countries.Epicorsolutionsenablecompaniestodriveincreasedefficiencyandimproveprofitability.Withahistoryofinnovation,industryexpertiseandpassionforexcellence,Epicorinspirescustomerstobuildlastingcompetitiveadvantage.Epicorprovidesthesinglepointofaccountabilitythatlocal,regional,andglobalbusinessesdemand.Formoreinformation,visitwww.epicor.com.

Enhance estimationFordistributorcustomers,estimatescanbegeneratedmoreconsistentlywithaccuratedatafromServiceIntervalsPlus.

• Supportestimatesbasedonup-to-daterecommendationsfromthemanufacturer

• Helpcustomersselectallappropriateservicesandaccuratelyschedulejobtimes

Improve service with comprehensive dataBettermaintenanceandmoresalesareensuredbyprovidingcustomerswithcomprehensiveserviceintervals.

• Providedatathataccuratelymatchesmaintenanceschedulesfromthecarowner’smanual

• Accessmajor,minor,severe,andnormalintervals,notjustintervalsprovidedintheauto’spapermanual

Speed lookupAproven,user-friendlyinterfacehelpsspeedthelookupprocessforbothexperiencedusersandcustomersunfamiliarwiththesystem.

• Automaticallylookupallpartsrequiredtocompleteeachservice

• Findtherequireddatabyusinghandynavigationaidsandhelpfeatures

Strengthen customer relationshipsServiceIntervalsPluscanencouragestrong,long-termrelationshipsbetweencustomersanddistributors.

• Provideaconsistent,recognizedstandardforserviceintervals,basedonmanufacturerrecommendations

• Reduceconfusionandmisunderstandingsbetweendistributorsandcustomersregardingcorrectintervals

• Educatecustomersaboutdifferencesamongmajor,minor,severe,andnormalintervals

• Avoidunder-servicingorover-servicing

• Helpcustomersprotecttheirautoinvestments

• Ensuresafer,moredependableautosthroughpropermaintenance

• Positionthedistributorasatrustedsourceofserviceintervalsdata

The contents of this document are for informational purposes only and are subject to change without notice. Epicor Software Corporation makes no guarantee, representations or warranties with regard to the enclosed information and specifically disclaims, to the full extent of the law, any applicable implied warranties, such as fitness for a particular purpose, merchantability, satisfactory quality or reasonable skill and care. This document and its contents, including the viewpoints, dates and functional content expressed herein are believed to be accurate as of its date of publication, February 2013. The usage of any Epicor software shall be pursuant to the applicable end user license agreement and the performance of any consulting services by Epicor personnel shall be pursuant to applicable standard services terms and conditions. Usage of the solution(s) described in this document with other Epicor software or third party products may require the purchase of licenses for such other products. Epicor, Business Inspired, and the Epicor logo are registered trademarks or trademarks of Epicor Software Corporation in the United States, certain other countries and/or the EU. All other trademarks mentioned are the property of their respective owners. Copyright © 2013 Epicor Software Corporation. All rights reserved.

+1.888.463.4700 automotive.marketing@epicor.com www.epicor.com

Service Intervals PlusEpicor Automotive Aftermarket