Post on 04-Jun-2018
transcript
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Impact of Technologyon Airline Industry
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Airline Industry The Services offered by the Airline Industry are as follows:-
E- Ticketing Online heck In !obile and "#A services
On $oard Entertainment argo Security%
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E&isting TechnologyIt becomes e&tremely important for airports to maintain and improve ef'ciency in (round)andling *()+, Air Traf'c ontrol *AT +, safety, security, airport operations and administrativeprocesses to result in overall business operational bene'ts to all concerned%
1. Cargo Security Technology
Features :
. cargo tracking systems, tamper-evident and tamper-resistant seals, high-speed screeningdevices, and integration of security technology into supply chain management systems by theusage of ./I# and 0-rays
Benefits:
. Safety of luggage by reducing thefts%
. Avoids !isplacement of luggage%
. Increases #ependability of the Aircraft%
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continued12%2D Bar Technology
Features :
Encrypts personal information into some kind of unreadable bar%
The bar code can be send to various handheld devices such as mobile phone, "#A etc
3ses #igital Signature to ensure more security in the bar code%
Benefits:
!aking direct communication between airline and customer%Enable self service to check in and boarding aircraft%
Increases customer privacy and security%
.educes the congestion of the passenger at the airport counter%
%Simplify the process%
.educes the paper work at the airport%
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Service /eatures.eliability:- argo Security system
.esponsiveness:- !obile and "#A Services
Tangibles: Inflight Entertainment systems,
Assurance: E-ticketing, On-time schedules
Empathy: Online heck In
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Strategy*ST"+#ifferentiation focused
4outh5orking professionals/oreign travelers)igh value based modelustomer e&perience is the key
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6ew InnovationsMobile Platforms
!obile defines today7s connected traveler and is the driving force behind technology that I6#IA i s developing today to simplify travel forthe customer%
Airlines Travel App
Mobile Boar ing
!i"#i !i get
#light Status $otification
Self"Service Chec%"&n
&n"flight Connectivity
Po'er ports
Cell Phone Policy
&n"flight Satellite Phones ()nly chartere flights n Business class limite routes*
+emember Me
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8 "9sPro uct
lead the industry with a significant investment and commitment to technology andinnovation to enhance the customer e&perience to meet the changing needs of itscustomers and the changing demands of the airline industry%
Price)igh alue $ased
Place
PromotionSpecial offersAdvertisementsompetitions
;oining with corporates
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Improvement plan for an airlineurrent !arket onditions
Emerged out of the global financial crisis at a steady pace$etween 2==>-2=??, total domestic passenger traffic has grown at a A(. of ?8@Increase in inbound and outbound tourists and medical tourismE&pected to at %B@ per annum during 2=?2-2=22 CD= million passengers year
ost Structure"arameters ost Involved
Airline /uel F=@ rude Oil "rices .upee #epreciation $lock hours *#iff b w opening and closing of door C# A +
!aintenance G.epair ost
?2@ /ood and cabin e&penses Handing and 6avigation harges
Ownership ost ?D@ "urchase of a new airplance Insurance, hanger fees%
Other E&penses D=@ Employee .emuneration and benefits Selling costs
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Introduction of Improved Service Offerings
Increased offering would engage the new-age consumers
$etter connect with its customers
6e&t-generation technology that automates manual tasks, shares
information and provides proactive communication to the passenger
"assenger entric Approach 6/
Improved /light Operations
onsistent 3ser interface and branding
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Thank 4ou%