Post on 19-Jun-2020
transcript
Sheila B. JordanSenior Vice President and Chief Information Officer,
Symantec
Transformation Journey
Sheila JordanChief Information Officer and Senior Vice President
3Copyright © 2019 Symantec Corporation SYMANTEC CONFIDENTIAL
Transformation Drivers
Focus on simplification and
reducing complexity for
customers, partners, and
employees.
Over 5 years:
Went from selling enterprise
point solutions to now providing
the world’s leading
cybersecurity platforms for both
consumers and global
enterprises
Shifted business models from
product orientation to
subscription-based
Simplified complex policies,
processes, and technology
Drove cultural change with an
emphasis on diversity
Position the company as the
strongest cyber defense platform
powered by the world’s largest and
most dynamic civilian threat
intelligence network
4Copyright © 2019 Symantec Corporation SYMANTEC CONFIDENTIAL
Enhancing both the Enterprise and Consumer Businesses
Enterprise Consumer
New! Consumer Digital Safety
Consumer Security
5Copyright © 2019 Symantec Corporation SYMANTEC CONFIDENTIAL
A view into the IT TransformationNavigating massive change to technology, process, culture, and the customer/partner experience
2
Divestitures
Built Secure Private Cloud (Next Generation
Secure Data Center)
MigratedLegacy Apps
Acquisitions
9
Consolidated
7 ERPsto 1
Built World-ClassTeam
(Insourced IT)
Moved Consumer
Business toPublic Cloud
Delivered a cloud-based
global subscription
platform to sell SaaS
6Copyright © 2019 Symantec Corporation SYMANTEC CONFIDENTIAL
Introduced a Global Subscription Platform (end-to-end cloud platform selling SaaS)
7 to 1
ERP CONSOLIDATION
400A P P L I C A T I O N S
f r o mM O N T H S
14
Moved Consumerbusiness,
$2.6B, to public cloud
DELETE
DELETE
DELETE!
With business disruption
7KS E R V E R S
D E C O M M I S S I O N E D
&
NO
IT Major Accomplishments
68%
Improvement in service quality
(reduction of P1s and P2s)
60%
Implemented Pune Center of Excellence
Continued development of IT Leadership Team
Reduction in costs
7Copyright © 2019 Symantec Corporation SYMANTEC CONFIDENTIAL
Enterprise Resource Planning (ERP)
Compliance
& EDI
ASC 606
Renewals &
support
migration
Enterprise
R12
FinancialsConsolidate
Sales onto
single CRM
platform
Modernize
Supply Chain
& CBU Sales
migration
SMB,
Buy/Sell x 5,
EDI for SMB
CBU B2B
& more
renewals
11.5.9
retirement,
Buy – Sell
x3
CBU B2C,
Risk/
ResiliencyCO
MP
LEX
ITY
• Eight major software releases
• Averaged 24 functions per release, from marketing to engineering to finance
• Minimal business disruption
APR 2017 MAY 2017 AUG 2017 NOV 2017 FEB 2018 APR 2018 AUG 2018 NOV 2018
19 11 10 2 5 4 8 4Incidents
8Copyright © 2019 Symantec Corporation SYMANTEC CONFIDENTIAL
Journey to the CloudSegmented the Applications
Portfolio
• Finalized the Cloud Strategy
• Scored apps for cloud readinesss
• Conducted financial modeling
Established a Cloud Council
• Built a strong partnership with the
business
• Established to drive standards and
consistency in security policies and
processes
Drove Architecture, Migration
and Cost Optimization
• Cloudified apps
• Defined KPI’s, built dashboards to
track and optimize cloud usage
• Migrated 203 applications, deleted 75
apps and closed 7 Colo’s
9Copyright © 2019 Symantec Corporation SYMANTEC CONFIDENTIAL
Implemented a Service Owner Model
Service Owner
Strategy
Design
Delivery Operations
Stakeholder Management
Measurement
Resources
End-to-end ownership of service experience
10Copyright © 2019 Symantec Corporation SYMANTEC CONFIDENTIAL
Driving an IT culture that develops people for advancement and growth
Created a formal career development process
IT Leadership team conducts quarterly Operational HR sessions to discuss resources and people movement
Constantly rotate jobs (Director and above)
Offer ongoing training and development in creative ways
Hackathons, Leadership Circles, online learning, and workshops
C R E A T I N G N E W C I O s I N Y E A R S5 5
11Copyright © 2019 Symantec Corporation SYMANTEC CONFIDENTIAL
Transformation Critical Success Factors
Speed Alignment Strategic Decisions Communication
2Ignore the small stuff
Sheila’s Top 10 Tips & Tricks
8Find athletes and move them around often
6 Walk the halls and listen
3Create a sense of urgency—minutes matter
10Make rapid decisions on critical items and don’t revisit
9Communicate CommunicateCommunicate
1Celebrate successes often
5Mistakes will happen—zero blame
4Build strong relationships with your business partners
7BREAK functional silos and have cross-functional alignment
13Copyright © 2019 Symantec Corporation SYMANTEC CONFIDENTIAL
Thank you!
Sheila_Jordan@symantec.com