Post on 07-Apr-2018
transcript
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` Automated delivery of new and traditional bankingproducts and services directly to customers
through electronic, interactive communication
channels.
` Customers need not necessarily visit the branch to
do banking transactions ,when the banks provide
them with tele-banking or remote banking facility
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` Bank statements
`
ElectronicB
ill Presentment and Payment
` Fund transfer between customers accounts
`
Investment, purchase or sale
` Loan application and transactions
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` It is a computerized device that help the customers
of a financial institution with access to financial
transactions in a public place without the need of a
human clerk or bank teller.
` Access to the account is through a PIN which is
strictly supposed to be only known to the card holder.
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` Financial details can be accessed from remotelocations and basic transactions can be effected fromoutside the bank.
` Interstation connectivity of ATMs has facilitatedwithdrawals from other stations, particularly useful forfrequent travellers.
` According to Rangarajan Committee Report there isapproval to set up ATMs at non-branch locations.
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` By using tele-banking facility customers can dial
up the branchs designated telephone number
which is connected to the computer and by dialing
the ID number will get connectivity to the branchs
computer.
` Customer can have access to his balance and
also can place order for statements of accountcheque books etc.
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` It is a system of transferring money from one bank
account to another without any paper money
changing hands.
Transaction includes` Sale
` Refund
` Withdrawal
` Payment
` Deposit
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` By using PC and internet banks provides products
and services to their customers.
` Facility available to the customers to conduct
financial transactions on a secure websiteprovided by their bank.
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` By 2000, 80 percent of U.S. banks offered e-banking.` In 2001, Bank of America became the first bank to
top 3 million online banking customers.
` Citigroup claimed 2.2 million online relationships
globally. Online customers proved more loyal andprofitable than regular customers.
` In 2007, a report by Gartner Group estimated that 47
percent of U.S. adults and 30 percent in the United
Kingdom bank online
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` Basic level : website
` Simple Transactional level : allow customers to
submit their instructions ,queries, on their a/c
balance.
` Fully Transactional level : allows customer to
operate their account for transfer of funds, payment
of bills sale of security etc.
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`Mobile banking :
Check bank balance, current interest rate, stopcheque payment etc.
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To The Bank
` Expenditure on pay slips ,forms has go
down
` Banks do not have to open 24 hours a day
for providing service.
` Cost effectiveness
` Administrative work reduced drastically
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` Can electronically transfer or receive money in
their accounts with in seconds.
` Can apply for a loan without visiting the branch .` Can compare services offered by different banks.
` Sell or buy stock and other securities using the
account.
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` Most people lack trust.
` Difficult to learn for a beginner.
` Security Risk
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THANK U