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Single Window Development and Single Window Development and ImplementationImplementation
Experience of SingaporeExperience of Singapore
UNESCAP-UNECE CAPACITY BUILDING WORKSHOP ON TRADE FACILITATION
IMPLEMENTATION FOR ASIA AND THE PACIFIC REGION
17 – 18 March 2005, Kuala Lumpur, Malaysia
Dr. Chong Yoke SinDr. Chong Yoke SinChief Operating OfficerChief Operating Officer
NCS Pte LtdNCS Pte Ltd
UNECE UN/CEFACT Copyright 2005 NCS Pte. Ltd. All Rights Reserved.
Agenda
Experience of Singapore: The Single Window Implementation Experience of Singapore: The Single Window Implementation
The Next Big Thing: Integrated Single Window e-LogisticsThe Next Big Thing: Integrated Single Window e-Logistics
A Vision: Single Window Inter-operabilityA Vision: Single Window Inter-operability
About NCSAbout NCS
UNECE UN/CEFACT Copyright 2005 NCS Pte. Ltd. All Rights Reserved.
Infocomm21Late 90s
Fifth WaveConnected Singapore2003 -
Fourth Wave
Background
Making Waves Since the 1980s ( Singapore Roadmap )Making Waves Since the 1980s ( Singapore Roadmap )
Third Wave
IT2000Early 90s
Second Wave
National ITPlanMid 80s
TradeNet•Conceptualized in 1986 as part of National IT Plan• Implemented in 1st Jan 1989 by Singapore Customs
First WaveNational Computerisation PlanEarly 80s
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Traders
Singapore CustomsCheckpoints
(ICA - Immigration Checkpoint Authority)
EDI VANOperator
Controlling Agencies
Trade & manifest info
PermitApplications
CargoClearancePermits
CargoClearance
Background
TradeNet TradeNet ProcessProcess
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The Path of TradeNet The Path of TradeNet
Version 1.0 - 1.5
Version 1.6 - 1.7
Version 1.8 - 2.0
Version 3.1
• Implemented Electronic SubmissionImplemented Electronic Submission• Declarations were batched upDeclarations were batched up• Turnaround time in few daysTurnaround time in few days
• Improved validations & featuresImproved validations & features• Incorporated GST requirementsIncorporated GST requirements• Turnaround from hours to ~30 minutes.Turnaround from hours to ~30 minutes.
• Interactive TradeNetInteractive TradeNet• Integrate Internal Systems Integrate Internal Systems • Business intelligence/risks profilingBusiness intelligence/risks profiling• Approval within 2 - 5 minutesApproval within 2 - 5 minutes
• Major business process streamliningMajor business process streamlining• Incorporated Export Control Incorporated Export Control
Consignment System (ECCS)Consignment System (ECCS)• New HS Code (Asean Harmonized New HS Code (Asean Harmonized
Tarrif Nomenclature)Tarrif Nomenclature)
Background
1988 -1988 -19901990
1991 -1991 -19941994
1995-1995-20002000
20032003
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Formation of TradeNet Working Committee Chaired by NCB Formation of TradeNet Working Committee Chaired by NCB
(currently NCS) and Customs(currently NCS) and Customs
Business Process StudyBusiness Process Study
Trade documentation business processesTrade documentation business processes
Review all Manual processes involved Review all Manual processes involved
Standards DefinitionStandards Definition
Study and Review Goods Classification Study and Review Goods Classification
Legal Policy SupportLegal Policy Support
Introduction of Electronic Transaction Act Introduction of Electronic Transaction Act
Evaluate TechnologyEvaluate Technology
Design and Development Process
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Systems DesignSystems Design
Consolidate Data Element to form TradeNet specifications.Consolidate Data Element to form TradeNet specifications.
Operations PlanOperations Plan
SOP & ContingencySOP & Contingency
Measure PerformanceMeasure Performance
Evolve, Improve and EnhanceEvolve, Improve and Enhance
Payment of Duty and GST via Electronic means ( GIRO )Payment of Duty and GST via Electronic means ( GIRO )
Design and Development Process
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• Submission of TradeNetSubmission of TradeNet applicationsapplications# Import/ Export/ Transshipment# Import/ Export/ Transshipment# Controlled/Non-controlled/Strategic goods# Controlled/Non-controlled/Strategic goods# Payment/Non-payment# Payment/Non-payment# Cert of origin and other applications# Cert of origin and other applications
• Amendment & Cancellation of TradeNetAmendment & Cancellation of TradeNet applicationsapplications
• Auto Process of TradeNetAuto Process of TradeNet applications (more than 1000 applications (more than 1000 validation rules)validation rules)
• Enquiry on application status via 24-hours IVR ( Interactive Enquiry on application status via 24-hours IVR ( Interactive Voice Response System )Voice Response System )
• Auto deduction of duty/GST via GIROAuto deduction of duty/GST via GIRO
• Paperless clearance for TradeNetPaperless clearance for TradeNet permits (CCS)permits (CCS)
Structure and Services
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Government AgenciesGovernment Agencies
Singapore Customs ( System Owner )Singapore Customs ( System Owner )
Controlled Agencies ( e.g. AVA, SPF, etc )Controlled Agencies ( e.g. AVA, SPF, etc )
IRAS ( Accounting of GST collection )IRAS ( Accounting of GST collection )
RCB ( Registration of Company and Business)RCB ( Registration of Company and Business)
IE Singapore ( Statistics department )IE Singapore ( Statistics department )
Chambers of Commerce for COO Chambers of Commerce for COO
Private SectorsPrivate Sectors
Systems Integrator and Operator (NCS) Systems Integrator and Operator (NCS)
Front-end vendors ( e.g. IPACS, SCS, PSA Portnet) Front-end vendors ( e.g. IPACS, SCS, PSA Portnet)
VAN operator (e.g. Crimson Logic)VAN operator (e.g. Crimson Logic)
Participants
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Users:Users:
Importers/ExportersImporters/Exporters
Freight Forwarders/CarriersFreight Forwarders/Carriers
3rd or 4th Party Logistic Companies ( 3PL/4PL )3rd or 4th Party Logistic Companies ( 3PL/4PL )
Port/Terminal Operators (PSA, Jurong Port)Port/Terminal Operators (PSA, Jurong Port)
Other Trade communities/portals (Warehouse Operators, CCN)Other Trade communities/portals (Warehouse Operators, CCN)
Statistics:Statistics:
3,000+ registered declarant agents3,000+ registered declarant agents
1,000+ customs staffs 1,000+ customs staffs
30,000 transactions per day. 30,000 transactions per day.
Clients
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Front-End SystemsFront-End Systems
Development funded by the Government.Development funded by the Government.
Operated as an ASP model with transaction charges Operated as an ASP model with transaction charges
Backend SystemBackend System
Development funded by GovernmentDevelopment funded by Government
Operation outsourced to private sector (NCS)Operation outsourced to private sector (NCS)
Business Model
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To the Traders:To the Traders:
Simplified commercial framework for both domestic and international tradeSimplified commercial framework for both domestic and international trade
Faster turnaround time (average approval within 5 minutes) Faster turnaround time (average approval within 5 minutes)
Improved Convenience and efficiencyImproved Convenience and efficiency
Productivity improvement and Costs savingProductivity improvement and Costs saving
Faster customs clearance w/ paper-less and cashless transactionsFaster customs clearance w/ paper-less and cashless transactions
To the Government:To the Government:
Increased effectiveness of control methodsIncreased effectiveness of control methods
More effective and efficient deployment of resourcesMore effective and efficient deployment of resources
Improved trader complianceImproved trader compliance
Facilitates business intelligence through better/faster data capturingFacilitates business intelligence through better/faster data capturing
Accelerated economic development & Encourage Foreign InvestmentAccelerated economic development & Encourage Foreign Investment
ResultsSingle Window BenefitsSingle Window Benefits
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Conduct BPR within agencies to remove redundancy and Conduct BPR within agencies to remove redundancy and
streamline processes and procedures (for both manual and streamline processes and procedures (for both manual and
automated systems)automated systems)
Use industry standards for electronic messaging to ease Use industry standards for electronic messaging to ease
adoption (e.g. UNEDIFACT, ebXML, RosettaNet ) adoption (e.g. UNEDIFACT, ebXML, RosettaNet )
Standardise practises on trade documentation and Goods Standardise practises on trade documentation and Goods
classification ( to achieve cross border trading )classification ( to achieve cross border trading )
Close Collaboration & Consultation with all parties involved, Close Collaboration & Consultation with all parties involved,
including private sectorsincluding private sectors
Critical Success Factors
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Liberalisation of VAN for competitive pricing & servicesLiberalisation of VAN for competitive pricing & services
Deeper integration into trade communities & processesDeeper integration into trade communities & processes
Objective is to reduce duplicate data entry, facilitate Objective is to reduce duplicate data entry, facilitate
information sharing and increase cost savings.information sharing and increase cost savings.
Centralised platform to act as National Hub to facilitate Centralised platform to act as National Hub to facilitate
trade activities trade activities
Future Plans
Singapore TradeNet:Singapore TradeNet:
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IntegratedIntegrated Single Window e-Logistics Single Window e-Logistics
““A neutral and open platform enabling the integration and A neutral and open platform enabling the integration and collaboration among trade, logistics, financial and government collaboration among trade, logistics, financial and government communities to fulfill import, export or transit processes and communities to fulfill import, export or transit processes and
documentation through electronic means, in order to increase documentation through electronic means, in order to increase information velocity, visibility and accuracy.”information velocity, visibility and accuracy.”
• Single-Window for all logistical information, requests, and Single-Window for all logistical information, requests, and exchange.exchange.
• Trade DeclarationTrade Declaration will be will be oneone of the Core Applications of the Core Applications • Owned and Run by Government or Private SectorOwned and Run by Government or Private Sector
Integrated Single Window e-Logistics
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Exporter
Bank
Customs
Domestic Carriers
Sea Ports & International
Carriers
Importer
Bank/ Insurance
Freight Forwarders
ShippingInstructions
P.O.
BL
BL, Invoice,Pack List,
etc
Statuses/Changes
LC
Imagine the scenario of 2000 shippers, 200 LSPs, 20 Banks, 20 Carriers?
A Logistics Scenario Today:A Logistics Scenario Today:
% Data Re-entry?
Declaration/Permits
Rates &Schedules
LCApplication
Manual or electroniccommunication
Integrated Single Window e-Logistics
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• Highly fragmented, non-standardized communication methods due to Highly fragmented, non-standardized communication methods due to explosion in logistics outsourcing in recent yearsexplosion in logistics outsourcing in recent years
• Players (MNCs/SMEs) have different capability levels to transact Players (MNCs/SMEs) have different capability levels to transact electronicallyelectronically
• High effort and cost to establish point-to-point connectivity w/ new business High effort and cost to establish point-to-point connectivity w/ new business partners or to cater for new business processes.partners or to cater for new business processes.
• High rate of data re-entry at multiple process points, including trade High rate of data re-entry at multiple process points, including trade declarationdeclaration
• Lack of proper system controls lead to errors, fraud and cargo delays - Lack of proper system controls lead to errors, fraud and cargo delays - impacting all parties in the supply chainimpacting all parties in the supply chain
• Net results: inefficiency and wastage in the nation’s trade & logistics eco-Net results: inefficiency and wastage in the nation’s trade & logistics eco-system leading to uncompetitiveness.system leading to uncompetitiveness.
Key Issues in e-Logistics Today:Key Issues in e-Logistics Today:
Integrated Single Window e-Logistics
UNECE UN/CEFACT Copyright 2005 NCS Pte. Ltd. All Rights Reserved.
Exporter
Customs 3PL/ Domestic Carriers
Sea Ports & International
Carriers
Bank/ Insurance
Freight Forwarders
ShippingInstructions
Schedule/Status
Statuses/Changes
Declaration/Permits
Rates &Schedules
Electroniccommunication
DraftBL
OBL
ShippingInstructions
BL, Invoice,Pack List,
etc
Value-AddSolutions
MessageTranslation
Services
Ope
n S
tand
ards
Ser
vice
Ori
ente
d A
rchi
tect
ure
DraftBL
OBL
Permit
Integrated Single Window e-Logistics ScenarioIntegrated Single Window e-Logistics Scenario
Integrated Single Window e-Logistics
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• Provides translation and routing services among partners, with support for Provides translation and routing services among partners, with support for common international protocols (EDIFACT, XML, Rosetta-Net, etc.)common international protocols (EDIFACT, XML, Rosetta-Net, etc.)
• Low cost solutions through either web application or 3rd party ASP to enable Low cost solutions through either web application or 3rd party ASP to enable local SMEs to participate in digital economylocal SMEs to participate in digital economy
• Low cost, easy and quick establishment of interface with new business Low cost, easy and quick establishment of interface with new business partnerspartners
• Re-use of data where relevant and when desired, to eliminate re-entry of Re-use of data where relevant and when desired, to eliminate re-entry of datadata
• Improve (paper-less) handling trade documentation, resulting in timely Improve (paper-less) handling trade documentation, resulting in timely delivery and clearance from portsdelivery and clearance from ports
• Ultimate results: an efficient eco-system to facilitate trade and logisticsUltimate results: an efficient eco-system to facilitate trade and logistics
Key Benefits of Integrated S.W. e-LogisticsKey Benefits of Integrated S.W. e-Logistics
Integrated Single Window e-Logistics
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BusinessBusinessValueValueChainChain
Single Single WindowWindowCustomsCustoms
Integrated S.W.Integrated S.W.e-Logisticse-Logistics
Integrated S.W. Integrated S.W. Global TradeGlobal Trade
DetachedDetached
B2B -> B2gaB2B -> B2ga G2G -> B2GG2G -> B2G N2NN2N
AgencyAgencyPortalsPortals
<1980s<1980s >1985 >1985
>1995>1995
>2005’s>2005’s
>2010’s ?>2010’s ?
Pre-InternetPre-InternetEraEra
Integration ScopeIntegration Scope
Towards S.W. Global TradeTowards S.W. Global Trade
Single Window Inter-operability
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The ProblemThe Problem
Single Window Inter-operability
Source: Andrey Masalovich, Natalia Makarycheva
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Why the need for cross-border inter-operability?Why the need for cross-border inter-operability?
The landscape of global business is being shaped and driven by:The landscape of global business is being shaped and driven by:
• Increased scale of competition:Increased scale of competition:• 1980’s - Competition of Product Superiority (TQM)1980’s - Competition of Product Superiority (TQM)• 1990’s - Competition of Supply Chain (B2B)1990’s - Competition of Supply Chain (B2B)• 2000’s - Competition of National Eco-system for Trade Facilitation (G2G, B2G)2000’s - Competition of National Eco-system for Trade Facilitation (G2G, B2G)• 2010’s - (Prediction) Competition between Regional Eco-system for Trade Facilitation (N2N)2010’s - (Prediction) Competition between Regional Eco-system for Trade Facilitation (N2N)
• Increased volume of cross border trade and the need for capacity to handle it.Increased volume of cross border trade and the need for capacity to handle it.• FTA and WCO implementations to facilitate international trade collaborationFTA and WCO implementations to facilitate international trade collaboration• Lower cost, and simplification of cross-border processesLower cost, and simplification of cross-border processes• Fraud detection and controlFraud detection and control
• Increased physical threat to business and national securityIncreased physical threat to business and national security • 911, financing and smuggling of weapons911, financing and smuggling of weapons
• Increased physical, health and social threat to citizens from natural disasters or Increased physical, health and social threat to citizens from natural disasters or biological importsbiological imports
• SARS, Avian Flu, Drug recalls, etc.SARS, Avian Flu, Drug recalls, etc.• Disaster relief operationsDisaster relief operations
Single Window Inter-operability
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Haulier
Forwarder
Customs
Bank
SellerCountry A
BuyerCountry Z
InternationalCarriers
Country ACountry A
Beyond Borders: a Nation-to-Nation (N2N) Vision Beyond Borders: a Nation-to-Nation (N2N) Vision
HaulierForward
er
Customs Bank
InternationalCarriers
Haulier
Forwarder
Customs
Bank
SellerCountry A
InternationalCarriers
Country BCountry B
Country C
Country C
Federated Enterprise Reference Architecture• Message Converter • Registry & Repository• Collaborative Event Handler• Metrics & Reporting Engine• Choreographer Tools• ebXML, RosettaNet, Web Services
Single Window Inter-operability
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Examples of Purposes and BenefitsExamples of Purposes and Benefits
• Single Trade Declaration - re-use of export data for import.Single Trade Declaration - re-use of export data for import.• Import permit applicationImport permit application• Submission of manifests and other documentsSubmission of manifests and other documents• Each country retains its own customs procedures and workflow.Each country retains its own customs procedures and workflow.
• Trade Monitoring & ControlsTrade Monitoring & Controls• Visibility of cargo content from port of originVisibility of cargo content from port of origin• Track & Trace of carrier and container routesTrack & Trace of carrier and container routes
• Trade Regulations StreamliningTrade Regulations Streamlining• Clearer export/import and simplified compliance effort for tradersClearer export/import and simplified compliance effort for traders• Faster verification of information leading to faster revenue collection Faster verification of information leading to faster revenue collection • Facilitate easier implementation of future security & other trade policiesFacilitate easier implementation of future security & other trade policies
Single Window Inter-operability
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• Firstly, improve internal government efficiencies & automation toward a comparable Firstly, improve internal government efficiencies & automation toward a comparable performance standard (benchmark)performance standard (benchmark)
• Build your Customs or e-Logistics Single Window with “end-in-mind.”Build your Customs or e-Logistics Single Window with “end-in-mind.”
• Adopt and support international or open standards for systems development, Adopt and support international or open standards for systems development, messaging, product codes and other specifications.messaging, product codes and other specifications.
• Adopt a common data messaging and security framework, supported by governments and Adopt a common data messaging and security framework, supported by governments and trusted by traders.trusted by traders.
• Enhance Regulatory and Legal framework to support cross-border electronic document Enhance Regulatory and Legal framework to support cross-border electronic document exchange. exchange.
• Begin with specific, low risk product categories to achieve Single Declaration and/or Single Begin with specific, low risk product categories to achieve Single Declaration and/or Single Inspection with another country. Balance between trade facilitation and security.Inspection with another country. Balance between trade facilitation and security.
• Collaborate with commercial organizations and associations to address the issues of Letter of Collaborate with commercial organizations and associations to address the issues of Letter of Credit, Bill of Lading, Inspection Certificates, etc.Credit, Bill of Lading, Inspection Certificates, etc.
Challenges & RecommendationsChallenges & Recommendations
Single Window Inter-operability
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Regional Reach Regional Reach
Hong Kong
Malaysia
Australia
India
China
Private Company, subsidiary of SingTel.
16 locations in 8 countries and territories across the Asia-Pacific
Global presence in 34 offices in 16 countries and territories through SingTel
We go where our customers go..
Beijing Chengdu Fuzhou Guangzhou Shanghai Shenyang Suzhou Wuhan
Philippines
Sri Lanka
Singapore
About NCS
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MIS Asia
IDC Ranking: Industry AccomplishmentIDC Ranking: Industry Accomplishment
Strategic 100 : NCS is Asia Pacific’s TOP 25 IT Vendors.
MIS 100 : 30% of MIS TOP I.T. Users in Asia are NCS’ customers. NCS is also listed.
About NCS
IDC : NCS is #1 in IT Services Market Share Singapore, ahead of IBM, HP, Accenture & CSC
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Corporate Capital
Our Thought Leadership Our Thought Leadership
Speakers at regional Speakers at regional Seminars & ConferencesSeminars & Conferences
Co-authors and author of Co-authors and author of
these books:these books: ““Branding In Asia”Branding In Asia”
““Hi-Tech High Touch Hi-Tech High Touch
Branding”Branding”
““E-Government in Asia” E-Government in Asia”
(On the reading list of a (On the reading list of a
degree module at the degree module at the
Kennedy School, Harvard Kennedy School, Harvard
University)University)
About NCS
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‘‘THINK – BUILD – OPERATE’THINK – BUILD – OPERATE’
Consulting ServicesConsulting Services
Development Development & Integration Services& Integration Services
Managed ServicesManaged Services
One Stop e-EnablerAbout NCS
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‘‘THINK THINK – BUILD - OPERATE’– BUILD - OPERATE’
Government ICT Planning Government ICT Planning
Singapore Intelligent Island : IT2000 MasterplanSingapore Intelligent Island : IT2000 Masterplan
Mauritius and Sri Lankan Government IT Blueprints Mauritius and Sri Lankan Government IT Blueprints
Hong Kong SAR Government Departments Hong Kong SAR Government Departments
Malaysia’s Sarawak State Government IT planning Malaysia’s Sarawak State Government IT planning
Singapore Government Data Centre RelocationSingapore Government Data Centre Relocation
Broadband Infrastructure for Government, SingaporeBroadband Infrastructure for Government, Singapore
Enterprise ICT PlanningEnterprise ICT Planning
Singapore Anti-Tuberculosis AssociationSingapore Anti-Tuberculosis Association
Singapore Changi International AirportSingapore Changi International Airport
SingTel Telco InfrastructureSingTel Telco Infrastructure
One Stop e-EnablerAbout NCS
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‘‘THINK –THINK – BUILDBUILD - OPERATE’- OPERATE’
Over 2,000 solutions and countingOver 2,000 solutions and counting
Cross industries: Education, Financial Services, Cross industries: Education, Financial Services,
Healthcare, Government, Manufacturing, Healthcare, Government, Manufacturing,
Logistics, Telecommunications, Transportation. Logistics, Telecommunications, Transportation.
Complex and mission-critical projectsComplex and mission-critical projects
NCS is one of Asia Pacific’s Top 25 IT Vendors NCS is one of Asia Pacific’s Top 25 IT Vendors
(Strategic 100, MIS)(Strategic 100, MIS)
30% of Asia’s Top 100 IT Users are our customers 30% of Asia’s Top 100 IT Users are our customers (MIS100, MIS)(MIS100, MIS)
One Stop e-EnablerAbout NCS
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Business Innovation
‘‘THINK – BUILD -THINK – BUILD - OPERATEOPERATE’’
Outsourcing & Outsourcing & Managed ServicesManaged Services
One Stop e-Enabler
Total OutsourcingTotal Outsourcing Application ManagementApplication Management Airport Facilities ManagementAirport Facilities Management Business Recovery and Business Recovery and
Continuity Continuity Call Centre Call Centre Data CentreData Centre Enterprise Server & StorageEnterprise Server & Storage Network ManagementNetwork Management System and Desktop System and Desktop
ManagementManagement MessagingMessaging
Data centre servicesData centre servicesBS7799 certifiedBS7799 certified
IDA-IT Standards Committee Certified IDA-IT Standards Committee Certified Business Continuity / Disaster Recovery Business Continuity / Disaster Recovery service providerservice provider
SunTone CertifiedSunTone Certified
About NCS
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THANK YOU
NCS Contact Information:
Dr. Chong Yoke Sinyokesin@ncs.com.sg
www.ncs.com.sg