Post on 19-May-2015
transcript
Medical Office Assistant, Medical Transcriptionist & Medical Coder
Facilitator:_____________________________________________________________________Directions: The purpose of this crosswalk is to identify where the information technology knowledge and skills for this outcome are currently being taught and addressed. Use the space provided to indicate the specific course where each sill is taught and assessed. Indicate the type of resource that is used in the program:
T if Textbook basedO if resource is online (software, website, online course, etc.)P if resource is project-basedK if resource is a trainer kit
To view the crosswalk for a specific test on this crosswalk, click on the test name below.
American Association of Medical AssistantsSkills Standards
Brainbench Occupational TestsMedical TerminologyMedical Office SkillsMedical BillingAnatomy & PhysiologyEditing & ProofingICD-9 & CPT Coding
Example:
Competencies
Name of ResourceP
ract
ical
P
C
Net
G
Lea
rn t
he
Net
.com
Bu
yin
g a
Com
pu
ter
Use basic terminology common in the computer industry. TO
O O P
**Note Cross walked only evaluated
/tt/file_convert/555a5cf8d8b42ad56a8b5438/document.doc 1
Test Name/ Competencies/ Topics Name of ResourcesClick on the hyperlink on the first page to view the evaluation for the textbook.
Test Name Competency or Topic Med
ical
Ter
min
olog
y
Med
ical
T
ran
scri
pti
on
Bas
ic C
PT
/HC
PC
S
Cod
ing
Bas
ic I
CD
-9-C
M
Cod
ing
Med
ical
Off
ice
Pra
ctic
e
**A
pp
reci
atin
g P
erso
nal
ity
Dif
fere
nce
s
**M
edic
al O
ffic
e A
dm
inis
trat
ion
(A
W
ork
text
)
**B
ein
g a
Med
ical
R
ecor
ds
Cle
rk
**T
he
Med
ical
M
anag
er
Brainbench-Medical Terminology
Anatomical Mapping T
Anatomy and Physiology T
Direction T T
Illnesses and Conditions T
Planes T T
Cardiovascular System
Anatomy and Physiology T T
Illnesses and Conditions T T
Digestive System
Anatomy and Physiology T T
Illnesses and Conditions T T
Endocrine/Lymphatic/Urinary Systems
Anatomy and Physiology (Endocrine) T
Anatomy and Physiology (Lymphatic) T
Anatomy and Physiology (Urinary) T T
Illnesses and Conditions (Endocrine) T
Illnesses and Conditions (Lymphatic) T
Illnesses and Conditions (Urinary) T T
Musculoskeletal System
/tt/file_convert/555a5cf8d8b42ad56a8b5438/document.doc 2
Test Name/ Competencies/ Topics Name of ResourcesClick on the hyperlink on the first page to view the evaluation for the textbook.
Test Name Competency or Topic Med
ical
Ter
min
olog
y
Med
ical
T
ran
scri
pti
on
Bas
ic C
PT
/HC
PC
S
Cod
ing
Bas
ic I
CD
-9-C
M
Cod
ing
Med
ical
Off
ice
Pra
ctic
e
**A
pp
reci
atin
g P
erso
nal
ity
Dif
fere
nce
s
**M
edic
al O
ffic
e A
dm
inis
trat
ion
(A
W
ork
text
)
**B
ein
g a
Med
ical
R
ecor
ds
Cle
rk
**T
he
Med
ical
M
anag
er
Anatomy and Physiology T
Illnesses and Conditions Nervous
System
Brain & Spinal Column T T
Brain and Spinal Column T T
Eye, Ear, and Skin T
Reproductive System
Anatomy and Physiology T
Illnesses and Conditions T T
Respiratory System
Anatomy and Physiology T
Illnesses and Conditions T T
Specific Field-Related
Terms/Etymology
Care Delivery and Managed Care T
Diagnostic Testing T
Latin/Greek Roots and Combining Forms T
Latin/Greek Suffixes and Prefixes T
Maternal/Child Health T
Pharmacy T
back to top Psychiatric Brainbench-Medical
Billing
/tt/file_convert/555a5cf8d8b42ad56a8b5438/document.doc 3
Test Name/ Competencies/ Topics Name of ResourcesClick on the hyperlink on the first page to view the evaluation for the textbook.
Test Name Competency or Topic Med
ical
Ter
min
olog
y
Med
ical
T
ran
scri
pti
on
Bas
ic C
PT
/HC
PC
S
Cod
ing
Bas
ic I
CD
-9-C
M
Cod
ing
Med
ical
Off
ice
Pra
ctic
e
**A
pp
reci
atin
g P
erso
nal
ity
Dif
fere
nce
s
**M
edic
al O
ffic
e A
dm
inis
trat
ion
(A
W
ork
text
)
**B
ein
g a
Med
ical
R
ecor
ds
Cle
rk
**T
he
Med
ical
M
anag
er
Office Skills
Insurance Billing T/0
Insurance Forms O
Medical Office Forms O
Biomedical Waste
Description
Disposal
Collections
Accounts Payable/Receivable O
Patient Responsibility
Employee Relations
Certification
Employee Training O
Ongoing Training O
Ethics
Employee Ethics and Legal Issues
Facility Maintenance/Safety
Employee and Patient Safety
Environmental Programs
Equipment Maintenance and Repairs
Radiation Exposure/Monitoring
General Knowledge
Physician Responsibility
/tt/file_convert/555a5cf8d8b42ad56a8b5438/document.doc 4
Test Name/ Competencies/ Topics Name of ResourcesClick on the hyperlink on the first page to view the evaluation for the textbook.
Test Name Competency or Topic Med
ical
Ter
min
olog
y
Med
ical
T
ran
scri
pti
on
Bas
ic C
PT
/HC
PC
S
Cod
ing
Bas
ic I
CD
-9-C
M
Cod
ing
Med
ical
Off
ice
Pra
ctic
e
**A
pp
reci
atin
g P
erso
nal
ity
Dif
fere
nce
s
**M
edic
al O
ffic
e A
dm
inis
trat
ion
(A
W
ork
text
)
**B
ein
g a
Med
ical
R
ecor
ds
Cle
rk
**T
he
Med
ical
M
anag
er
Staff Responsibility Insurance
Coverage
Benefit Information
Medicare/Medicaid
Precertification/Referrals
Types of Coverage
Verification
Medical Terminology
General Terms T
Medical Transcription T
Specific Terms T
Operations
After Hours Coverage
Medical Procedures O
Patient Appointments O
Public Areas
Special Accommodations / ADA
Supplies
Telephone Etiquette O
Patient Charts/Medical Records
Confidentiality
Contents
/tt/file_convert/555a5cf8d8b42ad56a8b5438/document.doc 5
Test Name/ Competencies/ Topics Name of ResourcesClick on the hyperlink on the first page to view the evaluation for the textbook.
Test Name Competency or Topic Med
ical
Ter
min
olog
y
Med
ical
T
ran
scri
pti
on
Bas
ic C
PT
/HC
PC
S
Cod
ing
Bas
ic I
CD
-9-C
M
Cod
ing
Med
ical
Off
ice
Pra
ctic
e
**A
pp
reci
atin
g P
erso
nal
ity
Dif
fere
nce
s
**M
edic
al O
ffic
e A
dm
inis
trat
ion
(A
W
ork
text
)
**B
ein
g a
Med
ical
R
ecor
ds
Cle
rk
**T
he
Med
ical
M
anag
er
back to top Release of Information O
Brainbench-Medical Billing
CHAMPUS
Eligibility
Electronic Claims
Positive vs negatives, government
regulations
Purpose
Managed Care
Capitation
PPO vs HMO
Pre-authorization
Medicaid
Basic Services
Eligibility
Medical Billing
CPT Coding T O
HCFA Forms T O
ICD-9CM T O
Purpose Medical Terminology
ICD-9CM T
Prefixes T
/tt/file_convert/555a5cf8d8b42ad56a8b5438/document.doc 6
Test Name/ Competencies/ Topics Name of ResourcesClick on the hyperlink on the first page to view the evaluation for the textbook.
Test Name Competency or Topic Med
ical
Ter
min
olog
y
Med
ical
T
ran
scri
pti
on
Bas
ic C
PT
/HC
PC
S
Cod
ing
Bas
ic I
CD
-9-C
M
Cod
ing
Med
ical
Off
ice
Pra
ctic
e
**A
pp
reci
atin
g P
erso
nal
ity
Dif
fere
nce
s
**M
edic
al O
ffic
e A
dm
inis
trat
ion
(A
W
ork
text
)
**B
ein
g a
Med
ical
R
ecor
ds
Cle
rk
**T
he
Med
ical
M
anag
er
Specialists T
Suffixes T
Medicare T
3-Coding Level T
Eligibility T
Part B T
UPIN# T
Workman's Comp
Definition
FECA Program back to top State Program Information Brainbench-Anatomy & Physiology
Anatomical Mapping
Cardiovascular - Blood Composition T
Cardiovascular - The Heart T T
Cardiovascular - Vessels and Blood
Circulation
T
Cell Structure & Function T T
Definition of Anatomy T
Descriptive Directional Terms T T
Digestive System T T
External Anatomical Features T T
/tt/file_convert/555a5cf8d8b42ad56a8b5438/document.doc 7
Test Name/ Competencies/ Topics Name of ResourcesClick on the hyperlink on the first page to view the evaluation for the textbook.
Test Name Competency or Topic Med
ical
Ter
min
olog
y
Med
ical
T
ran
scri
pti
on
Bas
ic C
PT
/HC
PC
S
Cod
ing
Bas
ic I
CD
-9-C
M
Cod
ing
Med
ical
Off
ice
Pra
ctic
e
**A
pp
reci
atin
g P
erso
nal
ity
Dif
fere
nce
s
**M
edic
al O
ffic
e A
dm
inis
trat
ion
(A
W
ork
text
)
**B
ein
g a
Med
ical
R
ecor
ds
Cle
rk
**T
he
Med
ical
M
anag
er
Integumentary System T T
Muscular System T T
Planes and Regions T T
Reproductive Systems T T
Respiratory System T T
Tissues T
Water & Electrolyte Balances
Anatomy
Cardiovascular - Blood Composition T
Cardiovascular - The Heart T T
Cardiovascular - Vessels and Blood
Circulation
T
Central Nervous System T T
Digestive System T T
Endocrine System T
Integumentary System T
Lymphatic System & Body Immunity T
Muscular System T T
Nervous Tissue T T
Peripheral & Autonomic Nervous
Systems
T
Reproductive Systems T T
/tt/file_convert/555a5cf8d8b42ad56a8b5438/document.doc 8
Test Name/ Competencies/ Topics Name of ResourcesClick on the hyperlink on the first page to view the evaluation for the textbook.
Test Name Competency or Topic Med
ical
Ter
min
olog
y
Med
ical
T
ran
scri
pti
on
Bas
ic C
PT
/HC
PC
S
Cod
ing
Bas
ic I
CD
-9-C
M
Cod
ing
Med
ical
Off
ice
Pra
ctic
e
**A
pp
reci
atin
g P
erso
nal
ity
Dif
fere
nce
s
**M
edic
al O
ffic
e A
dm
inis
trat
ion
(A
W
ork
text
)
**B
ein
g a
Med
ical
R
ecor
ds
Cle
rk
**T
he
Med
ical
M
anag
er
Respiratory System T T
Sensory Organs T
Skeletal System T T
Tissues T T
Urinary System Basic Knowledge T
Definition of Anatomy
Definition of Physiology
Relationship of Anatomy to Physiology
Physiology
Cell Structure & Function T T
Cellular Chemistry
Metabolism, Nutrition, & Temperature
Regulation back to top Water & Electrolyte Balances Brainbench-Editing & Proofing
Abbreviations
Geographical Terms
Measure
Names and Titles
Capitalization T
Numbers
Organization Names
/tt/file_convert/555a5cf8d8b42ad56a8b5438/document.doc 9
Test Name/ Competencies/ Topics Name of ResourcesClick on the hyperlink on the first page to view the evaluation for the textbook.
Test Name Competency or Topic Med
ical
Ter
min
olog
y
Med
ical
T
ran
scri
pti
on
Bas
ic C
PT
/HC
PC
S
Cod
ing
Bas
ic I
CD
-9-C
M
Cod
ing
Med
ical
Off
ice
Pra
ctic
e
**A
pp
reci
atin
g P
erso
nal
ity
Dif
fere
nce
s
**M
edic
al O
ffic
e A
dm
inis
trat
ion
(A
W
ork
text
)
**B
ein
g a
Med
ical
R
ecor
ds
Cle
rk
**T
he
Med
ical
M
anag
er
Place Names
Religious Names and Terms
Scientific Terms
Titles and Offices
Titles of Works
Common Errors
Commonly Confused Words
Danglers T
Misplaced Modifiers T
Parallelism
Pronoun/Antecedent Agreement
Run-On Sentences T
Sentence Fragments T
Spelling
Subject/Verb Agreement T
Verb Tense, Mood, and Voice
Indexes
Editing an Index
General Principles
Numbers
Dates T
Measurements
/tt/file_convert/555a5cf8d8b42ad56a8b5438/document.doc 10
Test Name/ Competencies/ Topics Name of ResourcesClick on the hyperlink on the first page to view the evaluation for the textbook.
Test Name Competency or Topic Med
ical
Ter
min
olog
y
Med
ical
T
ran
scri
pti
on
Bas
ic C
PT
/HC
PC
S
Cod
ing
Bas
ic I
CD
-9-C
M
Cod
ing
Med
ical
Off
ice
Pra
ctic
e
**A
pp
reci
atin
g P
erso
nal
ity
Dif
fere
nce
s
**M
edic
al O
ffic
e A
dm
inis
trat
ion
(A
W
ork
text
)
**B
ein
g a
Med
ical
R
ecor
ds
Cle
rk
**T
he
Med
ical
M
anag
er
Money
Numerals or Words T
Ordinals
Percentages/Fractions
Time Proofreading
Symbols/Marks
Technique
Punctuation
Apostrophes T
Colons T
Commas T
Dashes T
Ellipses
Exclamation Marks T
Hyphens T
Parentheses/Brackets T
Periods T
Question Marks T
Quotation Marks T
Semicolons T
Substantive Editing
Analyzing the document?s organization
/tt/file_convert/555a5cf8d8b42ad56a8b5438/document.doc 11
Test Name/ Competencies/ Topics Name of ResourcesClick on the hyperlink on the first page to view the evaluation for the textbook.
Test Name Competency or Topic Med
ical
Ter
min
olog
y
Med
ical
T
ran
scri
pti
on
Bas
ic C
PT
/HC
PC
S
Cod
ing
Bas
ic I
CD
-9-C
M
Cod
ing
Med
ical
Off
ice
Pra
ctic
e
**A
pp
reci
atin
g P
erso
nal
ity
Dif
fere
nce
s
**M
edic
al O
ffic
e A
dm
inis
trat
ion
(A
W
ork
text
)
**B
ein
g a
Med
ical
R
ecor
ds
Cle
rk
**T
he
Med
ical
M
anag
er
Checking for format consistency
Editing for tone and consistency
Visuals
Callouts
Captions
Figures
Footnotes
Legends back to top Tables Brainbench-ICD-9 & CPT Coding
Appendices
A-D Descriptions
Definitions T
Coding Process
5 Steps to Basic Coding T
Specific Coding Situations T
CPT Coding
Appendices T
Definition T
Evaluation and Management T
Sections and Divisions T
Diagnostic Coding
/tt/file_convert/555a5cf8d8b42ad56a8b5438/document.doc 12
Test Name/ Competencies/ Topics Name of ResourcesClick on the hyperlink on the first page to view the evaluation for the textbook.
Test Name Competency or Topic Med
ical
Ter
min
olog
y
Med
ical
T
ran
scri
pti
on
Bas
ic C
PT
/HC
PC
S
Cod
ing
Bas
ic I
CD
-9-C
M
Cod
ing
Med
ical
Off
ice
Pra
ctic
e
**A
pp
reci
atin
g P
erso
nal
ity
Dif
fere
nce
s
**M
edic
al O
ffic
e A
dm
inis
trat
ion
(A
W
ork
text
)
**B
ein
g a
Med
ical
R
ecor
ds
Cle
rk
**T
he
Med
ical
M
anag
er
Purpose T
E Codes
Definitions ICD Basics
Definitions T
Volumes 1, 2, & 3 T
Medical Billing
CPT Coding
ICD-9CM
Practice Coding
Anesthesia Procedures
Non-Surgical Procedures
Other
Surgical procedures
Using the ICD-9-CM
Rules and Guidelines
V Codes back to top Definition and Uses American Association of Medical Assistants
1. A-F General (Transdisciplinary)
A. Medical Terminology1. Word building and
definitions
/tt/file_convert/555a5cf8d8b42ad56a8b5438/document.doc 13
Test Name/ Competencies/ Topics Name of ResourcesClick on the hyperlink on the first page to view the evaluation for the textbook.
Test Name Competency or Topic Med
ical
Ter
min
olog
y
Med
ical
T
ran
scri
pti
on
Bas
ic C
PT
/HC
PC
S
Cod
ing
Bas
ic I
CD
-9-C
M
Cod
ing
Med
ical
Off
ice
Pra
ctic
e
**A
pp
reci
atin
g P
erso
nal
ity
Dif
fere
nce
s
**M
edic
al O
ffic
e A
dm
inis
trat
ion
(A
W
ork
text
)
**B
ein
g a
Med
ical
R
ecor
ds
Cle
rk
**T
he
Med
ical
M
anag
er
a. Basic structure
T T
(1) roots or stems T T
(2) prefixes T T
(3) suffixes T T
(4) plurals T T
(5) abbreviations T T
(6) symbols T T
b. Surgical procedures c. Diagnostic procedures T T
d. Medical specialties T T
e. Common diseases and pathology
T T
2. Uses of terminology a. Spelling and pronunciation
T T
b. Selection and use (eg, transcription, reports, records, documents, patient
T
education, correspondence, medicolegal documentation, letters, memos,
T
messages, facsimiles) c. Reference sourcesB. Anatomy and Physiology 1. Body as a whole, including multiple systems a. Structural units T
/tt/file_convert/555a5cf8d8b42ad56a8b5438/document.doc 14
Test Name/ Competencies/ Topics Name of ResourcesClick on the hyperlink on the first page to view the evaluation for the textbook.
Test Name Competency or Topic Med
ical
Ter
min
olog
y
Med
ical
T
ran
scri
pti
on
Bas
ic C
PT
/HC
PC
S
Cod
ing
Bas
ic I
CD
-9-C
M
Cod
ing
Med
ical
Off
ice
Pra
ctic
e
**A
pp
reci
atin
g P
erso
nal
ity
Dif
fere
nce
s
**M
edic
al O
ffic
e A
dm
inis
trat
ion
(A
W
ork
text
)
**B
ein
g a
Med
ical
R
ecor
ds
Cle
rk
**T
he
Med
ical
M
anag
er
b. Anatomical divisions T
c. Positions and directions T
d. Body planes T
e. Common diseases and pathology
T
2. Systems, including structure, function, related conditions and diseases a. Integumentary T
b. Musculoskeletal T
c. Nervous T
d. Cardiovascular, hematopoietic and lymphatic
T
1. relationship between circulatory and respiratory systems
T
2. principles of cardiac compression e. Respiratory f. Digestive T
g. Urinary T
h. Reproductive T
i. Endocrine T
j. Sensory T
C. Psychology T
1. Basic principles a. Meaning of individual self-worth
/tt/file_convert/555a5cf8d8b42ad56a8b5438/document.doc 15
Test Name/ Competencies/ Topics Name of ResourcesClick on the hyperlink on the first page to view the evaluation for the textbook.
Test Name Competency or Topic Med
ical
Ter
min
olog
y
Med
ical
T
ran
scri
pti
on
Bas
ic C
PT
/HC
PC
S
Cod
ing
Bas
ic I
CD
-9-C
M
Cod
ing
Med
ical
Off
ice
Pra
ctic
e
**A
pp
reci
atin
g P
erso
nal
ity
Dif
fere
nce
s
**M
edic
al O
ffic
e A
dm
inis
trat
ion
(A
W
ork
text
)
**B
ein
g a
Med
ical
R
ecor
ds
Cle
rk
**T
he
Med
ical
M
anag
er
b. Understanding human behavior-Maslow’s hierarchy of needs c. Social needs of people d. Understanding emotional behavior 2. Developmental stages of the life cycle a. Developmental theories used to explain behavior and development b. Human growth and development 3. Hereditary, cultural, and environmental influences on behavior
a. Helping patients adjust to illness
b. Cultural influences on behavior
c. Importance of recognizing cultural differences and attitudes toward the health
care system
/tt/file_convert/555a5cf8d8b42ad56a8b5438/document.doc 16
Test Name/ Competencies/ Topics Name of ResourcesClick on the hyperlink on the first page to view the evaluation for the textbook.
Test Name Competency or Topic Med
ical
Ter
min
olog
y
Med
ical
T
ran
scri
pti
on
Bas
ic C
PT
/HC
PC
S
Cod
ing
Bas
ic I
CD
-9-C
M
Cod
ing
Med
ical
Off
ice
Pra
ctic
e
**A
pp
reci
atin
g P
erso
nal
ity
Dif
fere
nce
s
**M
edic
al O
ffic
e A
dm
inis
trat
ion
(A
W
ork
text
)
**B
ein
g a
Med
ical
R
ecor
ds
Cle
rk
**T
he
Med
ical
M
anag
er
d. Recognizing social and environmental influences on behavior 4. Defense mechanisms a. Recognition b. ManagementD. Professionalism 1. Displaying professional attitude a. Supporting professional organization b. Accepting responsibility for own actions 2. Job readiness and seeking employment a. Resume and cover letter b. Methods of job searching c. Interviewing as a job candidate d. Professional presentation 3. Performing within ethical boundaries a. Ethical standards (1) AAMA Codes of Ethics
/tt/file_convert/555a5cf8d8b42ad56a8b5438/document.doc 17
Test Name/ Competencies/ Topics Name of ResourcesClick on the hyperlink on the first page to view the evaluation for the textbook.
Test Name Competency or Topic Med
ical
Ter
min
olog
y
Med
ical
T
ran
scri
pti
on
Bas
ic C
PT
/HC
PC
S
Cod
ing
Bas
ic I
CD
-9-C
M
Cod
ing
Med
ical
Off
ice
Pra
ctic
e
**A
pp
reci
atin
g P
erso
nal
ity
Dif
fere
nce
s
**M
edic
al O
ffic
e A
dm
inis
trat
ion
(A
W
ork
text
)
**B
ein
g a
Med
ical
R
ecor
ds
Cle
rk
**T
he
Med
ical
M
anag
er
(2) AMA Code of Ethics b. Patient rights c. Current issues in medical bioethics 4. Maintaining confidentiality
a. Agent or physician (1) patient rights (2) releasing patient information b. Intentional tort (1) invasion of privacy (2) slander and libel 5. Working as a team member to achieve goals a. Member responsibility b. Promoting competent patient care c. Utilizing principles of group dynamicsE. Communication 1. Adapting communication to individual’s ability to understand (eg, patients with special needs a. Blind
/tt/file_convert/555a5cf8d8b42ad56a8b5438/document.doc 18
Test Name/ Competencies/ Topics Name of ResourcesClick on the hyperlink on the first page to view the evaluation for the textbook.
Test Name Competency or Topic Med
ical
Ter
min
olog
y
Med
ical
T
ran
scri
pti
on
Bas
ic C
PT
/HC
PC
S
Cod
ing
Bas
ic I
CD
-9-C
M
Cod
ing
Med
ical
Off
ice
Pra
ctic
e
**A
pp
reci
atin
g P
erso
nal
ity
Dif
fere
nce
s
**M
edic
al O
ffic
e A
dm
inis
trat
ion
(A
W
ork
text
)
**B
ein
g a
Med
ical
R
ecor
ds
Cle
rk
**T
he
Med
ical
M
anag
er
b. Deaf c. Elderly d. Children e. Seriously ill f. Mentally impaired g. Illiterate h. Non-English-speaking i. Anxious. j. Angry/distraught k. Motor impaired 2. Recognizing and responding to verbal and nonverbal communication a. Positive body language b. Listening skills c. Eye contact d. Barriers to effective communication e. Identifying needs of others 3. Patient instruction a. Explaining general office policies b. Instructing individuals according to their needs c. Instructing and demonstrating the use and care of patient equipment
/tt/file_convert/555a5cf8d8b42ad56a8b5438/document.doc 19
Test Name/ Competencies/ Topics Name of ResourcesClick on the hyperlink on the first page to view the evaluation for the textbook.
Test Name Competency or Topic Med
ical
Ter
min
olog
y
Med
ical
T
ran
scri
pti
on
Bas
ic C
PT
/HC
PC
S
Cod
ing
Bas
ic I
CD
-9-C
M
Cod
ing
Med
ical
Off
ice
Pra
ctic
e
**A
pp
reci
atin
g P
erso
nal
ity
Dif
fere
nce
s
**M
edic
al O
ffic
e A
dm
inis
trat
ion
(A
W
ork
text
)
**B
ein
g a
Med
ical
R
ecor
ds
Cle
rk
**T
he
Med
ical
M
anag
er
d. Providing instruction for health maintenance and disease prevention e. Identifying community resources 4. Professional communication and behavior
a. Professional situations (1) tact (2) diplomacy (3) courtesy (4) responsibility b. Therapeutic relationships (1) impartial behavior (2) effective responses to cultural differences (3) empathy 5. Evaluating and understanding communicationa. Observation b. Active listening c. Feedback 6. Interviewing techniques a. Guiding, controlling and ending interviews b. Using questions (eg, exploratory, open-ended, and direct)
/tt/file_convert/555a5cf8d8b42ad56a8b5438/document.doc 20
Test Name/ Competencies/ Topics Name of ResourcesClick on the hyperlink on the first page to view the evaluation for the textbook.
Test Name Competency or Topic Med
ical
Ter
min
olog
y
Med
ical
T
ran
scri
pti
on
Bas
ic C
PT
/HC
PC
S
Cod
ing
Bas
ic I
CD
-9-C
M
Cod
ing
Med
ical
Off
ice
Pra
ctic
e
**A
pp
reci
atin
g P
erso
nal
ity
Dif
fere
nce
s
**M
edic
al O
ffic
e A
dm
inis
trat
ion
(A
W
ork
text
)
**B
ein
g a
Med
ical
R
ecor
ds
Cle
rk
**T
he
Med
ical
M
anag
er
c. Specific interviews (1) interviewee (eg, patient, family member, others) (2) setting (eg, office, telephone, hospital) d. Legal restrictions 7. Receiving, organizing, prioritizing and transmitting information a. Modalities for receiving incoming data (eg, mail, fax, telephone, computer) b. Prioritizing incoming data (eg, importance, urgency, recipient availability) 8. Telephone techniques a. Incoming calls management criteria (1) screening (2) effective conversation (3) maintaining confidentiality (4) gathering data (5) multiple-line competency (6) transferring appropriate calls
/tt/file_convert/555a5cf8d8b42ad56a8b5438/document.doc 21
Test Name/ Competencies/ Topics Name of ResourcesClick on the hyperlink on the first page to view the evaluation for the textbook.
Test Name Competency or Topic Med
ical
Ter
min
olog
y
Med
ical
T
ran
scri
pti
on
Bas
ic C
PT
/HC
PC
S
Cod
ing
Bas
ic I
CD
-9-C
M
Cod
ing
Med
ical
Off
ice
Pra
ctic
e
**A
pp
reci
atin
g P
erso
nal
ity
Dif
fere
nce
s
**M
edic
al O
ffic
e A
dm
inis
trat
ion
(A
W
ork
text
)
**B
ein
g a
Med
ical
R
ecor
ds
Cle
rk
**T
he
Med
ical
M
anag
er
(7) screening and referral (8) identifying caller, office and self (9) taking messages (10) ending calls b. Monitoring special calls (1) problem calls (eg, unidentified caller, angry patient, family member)
O
(2) emergency calls 9. Fundamental writing skills a. Sentence structure b. Grammar c. PunctuationF. Medicolegal Guidelines & Requirements 1. Licenses and accreditation a. Medical practice acts b. Renewal of license c. Revocation/suspension of license (1) criminal/unprofessional conduct (2) professional/personal incapacity
/tt/file_convert/555a5cf8d8b42ad56a8b5438/document.doc 22
Test Name/ Competencies/ Topics Name of ResourcesClick on the hyperlink on the first page to view the evaluation for the textbook.
Test Name Competency or Topic Med
ical
Ter
min
olog
y
Med
ical
T
ran
scri
pti
on
Bas
ic C
PT
/HC
PC
S
Cod
ing
Bas
ic I
CD
-9-C
M
Cod
ing
Med
ical
Off
ice
Pra
ctic
e
**A
pp
reci
atin
g P
erso
nal
ity
Dif
fere
nce
s
**M
edic
al O
ffic
e A
dm
inis
trat
ion
(A
W
ork
text
)
**B
ein
g a
Med
ical
R
ecor
ds
Cle
rk
**T
he
Med
ical
M
anag
er
d. Facility accreditation (1) state requirements (a) certificate of need (CON) (b) laboratory registration (2) federal requirements (a) ambulatory surgical center (ASC) (b) physician office laboratory (POL) 2. Legislation a. State compliance (1) personnel standards, hiring and termination (2) Medicare/Medicaid reimbursement policies
(3) Acts(a) living wills(b) anatomical gifts
(4) reportable incidences (a) public health statues (eg, communicable diseases, vital statistics,
/tt/file_convert/555a5cf8d8b42ad56a8b5438/document.doc 23
Test Name/ Competencies/ Topics Name of ResourcesClick on the hyperlink on the first page to view the evaluation for the textbook.
Test Name Competency or Topic Med
ical
Ter
min
olog
y
Med
ical
T
ran
scri
pti
on
Bas
ic C
PT
/HC
PC
S
Cod
ing
Bas
ic I
CD
-9-C
M
Cod
ing
Med
ical
Off
ice
Pra
ctic
e
**A
pp
reci
atin
g P
erso
nal
ity
Dif
fere
nce
s
**M
edic
al O
ffic
e A
dm
inis
trat
ion
(A
W
ork
text
)
**B
ein
g a
Med
ical
R
ecor
ds
Cle
rk
**T
he
Med
ical
M
anag
er
substance abuse/chemical dependency, abuse against persons)
(b) criminal acts b. Federal compliance (1) Occupational Safety and Health Act (OSHA) (2) right to privacy (3) controlled substances (4) Medicare/Medicaid regulations (5) Clinical Laboratory Improvement Act (CLIA ’88) (6) Americans with Disabilities Act (ADA) 3. Documentation/reporting a. Sources of information b. Drug Enforcement Agency (DEA) c. Internal Revenue Service (eg, personnel forms)d. Employment lawse. Personal injury occurrences
f. Workers’ compensation g. Medical records (1) patient activity
/tt/file_convert/555a5cf8d8b42ad56a8b5438/document.doc 24
Test Name/ Competencies/ Topics Name of ResourcesClick on the hyperlink on the first page to view the evaluation for the textbook.
Test Name Competency or Topic Med
ical
Ter
min
olog
y
Med
ical
T
ran
scri
pti
on
Bas
ic C
PT
/HC
PC
S
Cod
ing
Bas
ic I
CD
-9-C
M
Cod
ing
Med
ical
Off
ice
Pra
ctic
e
**A
pp
reci
atin
g P
erso
nal
ity
Dif
fere
nce
s
**M
edic
al O
ffic
e A
dm
inis
trat
ion
(A
W
ork
text
)
**B
ein
g a
Med
ical
R
ecor
ds
Cle
rk
**T
he
Med
ical
M
anag
er
(2) patient care (3) patient confidentiality (4) ownershiph. Personnel records (1) evaluation (2) privacy 4. Releasing medical information a. Consent (1) patient written authorization (2) state and federal codes (a) right to privacy (b) drug and alcohol rehabilitation records (c) public health and welfare disclosure (d) rights of emancipated minors (e) HIV-related issues (f) subpoena duces tecum B. Rescinding authorization for release 5. Physician-patient relationship
/tt/file_convert/555a5cf8d8b42ad56a8b5438/document.doc 25
Test Name/ Competencies/ Topics Name of ResourcesClick on the hyperlink on the first page to view the evaluation for the textbook.
Test Name Competency or Topic Med
ical
Ter
min
olog
y
Med
ical
T
ran
scri
pti
on
Bas
ic C
PT
/HC
PC
S
Cod
ing
Bas
ic I
CD
-9-C
M
Cod
ing
Med
ical
Off
ice
Pra
ctic
e
**A
pp
reci
atin
g P
erso
nal
ity
Dif
fere
nce
s
**M
edic
al O
ffic
e A
dm
inis
trat
ion
(A
W
ork
text
)
**B
ein
g a
Med
ical
R
ecor
ds
Cle
rk
**T
he
Med
ical
M
anag
er
a. Contract (1) legal obligations (2) consequences for noncompliance b. Responsibility and rights (1) patient (2) physician (3) medical assistant c. Guidelines for third-party agreements d. Professional liability (1) statute of limitations (2) comparative/contributory negligence (3) assumption of risk g. Termination of medical care (1) establishing policy (2) elements for withdrawal (3) patient notification and documentation
II. G-0 AdministrativeG. Data Entry 1. Keyboard fundamentals and functions a. Alpha, numeric and symbol keys b. Spacing and margins
/tt/file_convert/555a5cf8d8b42ad56a8b5438/document.doc 26
Test Name/ Competencies/ Topics Name of ResourcesClick on the hyperlink on the first page to view the evaluation for the textbook.
Test Name Competency or Topic Med
ical
Ter
min
olog
y
Med
ical
T
ran
scri
pti
on
Bas
ic C
PT
/HC
PC
S
Cod
ing
Bas
ic I
CD
-9-C
M
Cod
ing
Med
ical
Off
ice
Pra
ctic
e
**A
pp
reci
atin
g P
erso
nal
ity
Dif
fere
nce
s
**M
edic
al O
ffic
e A
dm
inis
trat
ion
(A
W
ork
text
)
**B
ein
g a
Med
ical
R
ecor
ds
Cle
rk
**T
he
Med
ical
M
anag
er
c. Horizontal and vertical centering d. Tabulations 2. Formats a. Letters T T
b. Memos T
c. Reports T T
d. Manuscripts e. Envelopes T
f. Chart notes T T
3. Transcription T
4. Proofreading T
a. Proofreader’s marks T T
b. Making corrections from rough draft
T
H. Equipment 1. Equipment operation a. Adding machine/calculator b. Photocopier c. Dictation/transcribing machines
T T
d. Computer/word processor
T T
e. Fax machine f. Telephone services and use
/tt/file_convert/555a5cf8d8b42ad56a8b5438/document.doc 27
Test Name/ Competencies/ Topics Name of ResourcesClick on the hyperlink on the first page to view the evaluation for the textbook.
Test Name Competency or Topic Med
ical
Ter
min
olog
y
Med
ical
T
ran
scri
pti
on
Bas
ic C
PT
/HC
PC
S
Cod
ing
Bas
ic I
CD
-9-C
M
Cod
ing
Med
ical
Off
ice
Pra
ctic
e
**A
pp
reci
atin
g P
erso
nal
ity
Dif
fere
nce
s
**M
edic
al O
ffic
e A
dm
inis
trat
ion
(A
W
ork
text
)
**B
ein
g a
Med
ical
R
ecor
ds
Cle
rk
**T
he
Med
ical
M
anag
er
(1) multi-button telephone (2) types of calls (3) features 2. Maintenance and repairs a. contents of instruction manual b. Routine maintenance (1) agreements (2) warranty (3) repair service I. Computer Concepts 1. Computer components a. Terminology b. Central processing unit (CPU), monitor, keyboard c. Scanner d. Printers e. Disk drive f. Storage devices (eg, floppy and hard disks, magnetic tapes) g. Operating systems h. Basic commands (1) starting a computer
/tt/file_convert/555a5cf8d8b42ad56a8b5438/document.doc 28
Test Name/ Competencies/ Topics Name of ResourcesClick on the hyperlink on the first page to view the evaluation for the textbook.
Test Name Competency or Topic Med
ical
Ter
min
olog
y
Med
ical
T
ran
scri
pti
on
Bas
ic C
PT
/HC
PC
S
Cod
ing
Bas
ic I
CD
-9-C
M
Cod
ing
Med
ical
Off
ice
Pra
ctic
e
**A
pp
reci
atin
g P
erso
nal
ity
Dif
fere
nce
s
**M
edic
al O
ffic
e A
dm
inis
trat
ion
(A
W
ork
text
)
**B
ein
g a
Med
ical
R
ecor
ds
Cle
rk
**T
he
Med
ical
M
anag
er
(2) loading a program (3) formatting a disk (4) making a back-up copy (5) exiting and shutting down computer 2. Care and maintenance of computer a. Main unit and components b. Protection/safety c. Maintenance agreements d. Support 3. Computer applications a. Word processing b. Database (eg, menu, fields, records, files) c. Spreadsheets, graphics d. Electronic mail e. Networks f. Multi-user/multi-task system g. Security/password
/tt/file_convert/555a5cf8d8b42ad56a8b5438/document.doc 29
Test Name/ Competencies/ Topics Name of ResourcesClick on the hyperlink on the first page to view the evaluation for the textbook.
Test Name Competency or Topic Med
ical
Ter
min
olog
y
Med
ical
T
ran
scri
pti
on
Bas
ic C
PT
/HC
PC
S
Cod
ing
Bas
ic I
CD
-9-C
M
Cod
ing
Med
ical
Off
ice
Pra
ctic
e
**A
pp
reci
atin
g P
erso
nal
ity
Dif
fere
nce
s
**M
edic
al O
ffic
e A
dm
inis
trat
ion
(A
W
ork
text
)
**B
ein
g a
Med
ical
R
ecor
ds
Cle
rk
**T
he
Med
ical
M
anag
er
h. Training programs (eg, user manual, tutorials, reference cards, help Screens) i. Medical management software (1) file maintenance (practice information) (2) new patient entry (demographic data, appointments) (3) diagnostic and procedural code entry (4) payment/entry transaction (5) electronic claims (6) routine billing (a) superbill (b) itemized statement to third parties (c) monthly statements (7) report generation (a) Monthly revenue
/tt/file_convert/555a5cf8d8b42ad56a8b5438/document.doc 30
Test Name/ Competencies/ Topics Name of ResourcesClick on the hyperlink on the first page to view the evaluation for the textbook.
Test Name Competency or Topic Med
ical
Ter
min
olog
y
Med
ical
T
ran
scri
pti
on
Bas
ic C
PT
/HC
PC
S
Cod
ing
Bas
ic I
CD
-9-C
M
Cod
ing
Med
ical
Off
ice
Pra
ctic
e
**A
pp
reci
atin
g P
erso
nal
ity
Dif
fere
nce
s
**M
edic
al O
ffic
e A
dm
inis
trat
ion
(A
W
ork
text
)
**B
ein
g a
Med
ical
R
ecor
ds
Cle
rk
**T
he
Med
ical
M
anag
er
(b) Accounts receivable (8) utilities 4. Internet ServicesJ. Records Management 1. Needs, purposes and terminology of filing systems (a) Basic filing systems (1) alphabetic (2) numeric (3) geographic (4) subject (b) Special filing systems (1) color-code (2) tickler file (3) electronic data processing files (EDP) (4) cross-reference/master file 2. Process for filing documents 3. Organization of patient’s medical record 4. Filing guidelines a. Storing b. Protecting/safekeeping c. Transferring
/tt/file_convert/555a5cf8d8b42ad56a8b5438/document.doc 31
Test Name/ Competencies/ Topics Name of ResourcesClick on the hyperlink on the first page to view the evaluation for the textbook.
Test Name Competency or Topic Med
ical
Ter
min
olog
y
Med
ical
T
ran
scri
pti
on
Bas
ic C
PT
/HC
PC
S
Cod
ing
Bas
ic I
CD
-9-C
M
Cod
ing
Med
ical
Off
ice
Pra
ctic
e
**A
pp
reci
atin
g P
erso
nal
ity
Dif
fere
nce
s
**M
edic
al O
ffic
e A
dm
inis
trat
ion
(A
W
ork
text
)
**B
ein
g a
Med
ical
R
ecor
ds
Cle
rk
**T
he
Med
ical
M
anag
er
d. Retaining e. Purging f. Destroying 5. Medical records a. Types (1) problem oriented (2) source oriented b. Collecting information c. Making corrections d. Retaining and purging (1) statute of limitations (2) deceased patientK. Screening and Processing Mail 1. US Postal Service a. Regulations b. Classifications c. Types of mail services d. Tracing mail e. Recalling mail 2. Private services a. Alternate delivery b. Fax services 3. Postal machine/meter 4. Processing incoming mail 5. Preparing outgoing mail a. Labels
/tt/file_convert/555a5cf8d8b42ad56a8b5438/document.doc 32
Test Name/ Competencies/ Topics Name of ResourcesClick on the hyperlink on the first page to view the evaluation for the textbook.
Test Name Competency or Topic Med
ical
Ter
min
olog
y
Med
ical
T
ran
scri
pti
on
Bas
ic C
PT
/HC
PC
S
Cod
ing
Bas
ic I
CD
-9-C
M
Cod
ing
Med
ical
Off
ice
Pra
ctic
e
**A
pp
reci
atin
g P
erso
nal
ity
Dif
fere
nce
s
**M
edic
al O
ffic
e A
dm
inis
trat
ion
(A
W
ork
text
)
**B
ein
g a
Med
ical
R
ecor
ds
Cle
rk
**T
he
Med
ical
M
anag
er
b. Optical Character Reader (OCR) guidelinesL. Scheduling and Monitoring Appointments 1. Utilizing appointment schedules a. Stream (1) types (2) uses b. Wave c. Modified wave d. Open booking e. Categorization scheduling 2. Appointment guidelines a. Legal aspects b. New/established patient c. Patient needs/preference d. Physician preference/habits e. Facilities/equipment requirements 3. Appointment protocol a. Follow-up visits (1) routine (2) urgent
/tt/file_convert/555a5cf8d8b42ad56a8b5438/document.doc 33
Test Name/ Competencies/ Topics Name of ResourcesClick on the hyperlink on the first page to view the evaluation for the textbook.
Test Name Competency or Topic Med
ical
Ter
min
olog
y
Med
ical
T
ran
scri
pti
on
Bas
ic C
PT
/HC
PC
S
Cod
ing
Bas
ic I
CD
-9-C
M
Cod
ing
Med
ical
Off
ice
Pra
ctic
e
**A
pp
reci
atin
g P
erso
nal
ity
Dif
fere
nce
s
**M
edic
al O
ffic
e A
dm
inis
trat
ion
(A
W
ork
text
)
**B
ein
g a
Med
ical
R
ecor
ds
Cle
rk
**T
he
Med
ical
M
anag
er
b. Emergency/acutely ill c. Physician referrals d. Cancellations/no-shows e. Physician delay/unavailability f. Outside services (eg, lab, x-ray, surgery) g. Reminders/recalls (1) appointment cards (2) tickler fileM. Resource Information and community Services 1. Services available 2. Appropriate referrals 3. Follow-up 4. Patient advocateN. Managing Physician’s Professional Schedule and Travel 1. Arranging meetings (eg, dates, facilities, accommodations) 2. Scheduling travel 3. Integrating meetings and travel with office schedule a. Matrix appointment schedule
/tt/file_convert/555a5cf8d8b42ad56a8b5438/document.doc 34
Test Name/ Competencies/ Topics Name of ResourcesClick on the hyperlink on the first page to view the evaluation for the textbook.
Test Name Competency or Topic Med
ical
Ter
min
olog
y
Med
ical
T
ran
scri
pti
on
Bas
ic C
PT
/HC
PC
S
Cod
ing
Bas
ic I
CD
-9-C
M
Cod
ing
Med
ical
Off
ice
Pra
ctic
e
**A
pp
reci
atin
g P
erso
nal
ity
Dif
fere
nce
s
**M
edic
al O
ffic
e A
dm
inis
trat
ion
(A
W
ork
text
)
**B
ein
g a
Med
ical
R
ecor
ds
Cle
rk
**T
he
Med
ical
M
anag
er
b. Arranging professional coverage c. Return schedule requirementsO. Managing the Office 1. Maintaining the physical plant a. Office environment (eg, arrangement furniture, equipment and supplies) b. Personnel
(1) recruiting(2) interviewing(3) hiring(4) evaluating
performance(5) disciplining(6) terminating(7) documenting
c. Facilities and equipment (1) maintenance and repair (2) safety regulations (a) Occupational Safety and Health Act (OSHA) (b) Centers for Disease Control (CDC) guidelines
/tt/file_convert/555a5cf8d8b42ad56a8b5438/document.doc 35
Test Name/ Competencies/ Topics Name of ResourcesClick on the hyperlink on the first page to view the evaluation for the textbook.
Test Name Competency or Topic Med
ical
Ter
min
olog
y
Med
ical
T
ran
scri
pti
on
Bas
ic C
PT
/HC
PC
S
Cod
ing
Bas
ic I
CD
-9-C
M
Cod
ing
Med
ical
Off
ice
Pra
ctic
e
**A
pp
reci
atin
g P
erso
nal
ity
Dif
fere
nce
s
**M
edic
al O
ffic
e A
dm
inis
trat
ion
(A
W
ork
text
)
**B
ein
g a
Med
ical
R
ecor
ds
Cle
rk
**T
he
Med
ical
M
anag
er
(c) Americans with Disabilities Act (ADA) (d) fire regulations (e) Security systems 2. Equipment and supply inventory a. Inventory control b. Storage and security c. Purchasing 3. Maintaining liability coverage a. Types of coverage b. Recordkeeping 4. Time management a. Establishing priorities b. Managing routine dutiesP. Office Policies and Procedures 1. Patient information booklet 2. Patient education 3. Instructions for patients with special needs 4. Personnel manual
o Policy and procedures manual/protocols
/tt/file_convert/555a5cf8d8b42ad56a8b5438/document.doc 36
Test Name/ Competencies/ Topics Name of ResourcesClick on the hyperlink on the first page to view the evaluation for the textbook.
Test Name Competency or Topic Med
ical
Ter
min
olog
y
Med
ical
T
ran
scri
pti
on
Bas
ic C
PT
/HC
PC
S
Cod
ing
Bas
ic I
CD
-9-C
M
Cod
ing
Med
ical
Off
ice
Pra
ctic
e
**A
pp
reci
atin
g P
erso
nal
ity
Dif
fere
nce
s
**M
edic
al O
ffic
e A
dm
inis
trat
ion
(A
W
ork
text
)
**B
ein
g a
Med
ical
R
ecor
ds
Cle
rk
**T
he
Med
ical
M
anag
er
Q. Managing Practice Finances
1. Bookkeeping systems (eg, single, double entry, pegboard, computer) a. Demographic data b. Day sheets, charge slips, receipts, ledgers, etc. (1) charges, payments and adjustments (2) transactions (3) identifying and correcting errors c. Petty cash 2. Coding systems a. Types (1) Current Procedural Terminology (CPT) (2) International Classification of Diseases, Clinical Modifications (current Schedule) (3) Diagnosis Related Groups (DRGs) (4) Relative Value Studies (RVS)
/tt/file_convert/555a5cf8d8b42ad56a8b5438/document.doc 37
Test Name/ Competencies/ Topics Name of ResourcesClick on the hyperlink on the first page to view the evaluation for the textbook.
Test Name Competency or Topic Med
ical
Ter
min
olog
y
Med
ical
T
ran
scri
pti
on
Bas
ic C
PT
/HC
PC
S
Cod
ing
Bas
ic I
CD
-9-C
M
Cod
ing
Med
ical
Off
ice
Pra
ctic
e
**A
pp
reci
atin
g P
erso
nal
ity
Dif
fere
nce
s
**M
edic
al O
ffic
e A
dm
inis
trat
ion
(A
W
ork
text
)
**B
ein
g a
Med
ical
R
ecor
ds
Cle
rk
**T
he
Med
ical
M
anag
er
(5) Healthcare Financing Common Procedural coding System (HCFA) (HCPCS Level II) (6) Resource-based Relative Value Scale (RBRVS) b. Relationship between procedures and diagnosis codes
o Third-party billing a. Types (1) Blue Cross/Blue Shield (2) commercial carriers (3) government plans (a) Medicare (b) Medicaid (c) workers’ compensation (d) CHAMPUS-Tricare (e) CHAMPVA (4) prepaid HMO, PPO, IPA b. Processing claims (1) manual and electronic preparation of claims (2) tracing claims (3) sequence of filing (eg, primary vs. secondary)
/tt/file_convert/555a5cf8d8b42ad56a8b5438/document.doc 38
Test Name/ Competencies/ Topics Name of ResourcesClick on the hyperlink on the first page to view the evaluation for the textbook.
Test Name Competency or Topic Med
ical
Ter
min
olog
y
Med
ical
T
ran
scri
pti
on
Bas
ic C
PT
/HC
PC
S
Cod
ing
Bas
ic I
CD
-9-C
M
Cod
ing
Med
ical
Off
ice
Pra
ctic
e
**A
pp
reci
atin
g P
erso
nal
ity
Dif
fere
nce
s
**M
edic
al O
ffic
e A
dm
inis
trat
ion
(A
W
ork
text
)
**B
ein
g a
Med
ical
R
ecor
ds
Cle
rk
**T
he
Med
ical
M
anag
er
(4) reconciling payments/rejections (5) inquiry and appeal process c. Applying managed care policies and procedures (1) referrals (2) precertification (3) fee schedules 4. Accounting and banking procedures a. Accounts receivable (1) collecting/updating demographic data (2) billing procedures (a) itemization (b) billing cycles (3) aging/controlling accounts receivable (4) collection procedures (a) collection ratio (b) office collection efforts
/tt/file_convert/555a5cf8d8b42ad56a8b5438/document.doc 39
Test Name/ Competencies/ Topics Name of ResourcesClick on the hyperlink on the first page to view the evaluation for the textbook.
Test Name Competency or Topic Med
ical
Ter
min
olog
y
Med
ical
T
ran
scri
pti
on
Bas
ic C
PT
/HC
PC
S
Cod
ing
Bas
ic I
CD
-9-C
M
Cod
ing
Med
ical
Off
ice
Pra
ctic
e
**A
pp
reci
atin
g P
erso
nal
ity
Dif
fere
nce
s
**M
edic
al O
ffic
e A
dm
inis
trat
ion
(A
W
ork
text
)
**B
ein
g a
Med
ical
R
ecor
ds
Cle
rk
**T
he
Med
ical
M
anag
er
(c) collection agencies (d) consumer protection acts b. Accounts payable (1) ordering goods and services (2) monitoring invoices (3) tracking merchandise (4) paying accounts (5) writing checks c. Banking procedures (1) processing accounts receivable (2) preparing bank deposit (3) electronic banking (4) reconciling bank statement (5) maintaining financial records 5. Employee payroll a. Maintaining payroll records b. Calculating wages and
/tt/file_convert/555a5cf8d8b42ad56a8b5438/document.doc 40
Test Name/ Competencies/ Topics Name of ResourcesClick on the hyperlink on the first page to view the evaluation for the textbook.
Test Name Competency or Topic Med
ical
Ter
min
olog
y
Med
ical
T
ran
scri
pti
on
Bas
ic C
PT
/HC
PC
S
Cod
ing
Bas
ic I
CD
-9-C
M
Cod
ing
Med
ical
Off
ice
Pra
ctic
e
**A
pp
reci
atin
g P
erso
nal
ity
Dif
fere
nce
s
**M
edic
al O
ffic
e A
dm
inis
trat
ion
(A
W
ork
text
)
**B
ein
g a
Med
ical
R
ecor
ds
Cle
rk
**T
he
Med
ical
M
anag
er
taxes c. Preparing payroll checks and earning statement d. Depositing taxes
back to top e. Filing and mailing tax reports
/tt/file_convert/555a5cf8d8b42ad56a8b5438/document.doc 41