Slides from: Five Leadership Practices that Increase Innovation

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Five Leadership Practices that

Increase Innovation

The Leadership Challenge® Webinar Series

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Lauren Parkhill Marketing Director,Sonoma Leadership Systemslauren@sonomaleadership.com

Welcome from Sonoma Leadership Systems

Glenn HughesCo‐author of “Photo Jolts!”Senior Director of L&D at KLA‐Tencorglenn_hughes@smartashell.com

Presented by:

Does a leader have to be an innovator?

Let’s start with a question… does a leader have to be an innovator?Let’s see your answers..

We say no. Saying a leader has to be an innovator is like saying that a gardener has to be a tomato. It’s just not true.

The Leader doesn’t have to be the innovator…

The leader doesn’t need to be the innovator.

….But does need to create a climate where Innovation can flourishBut… a leader does need to be the person who creates the climate where innovation can

flourish.

How does a leader do that?

So how does a leader do that?

By exhibiting the best practices of leadership that have been identified and validated through research.And what do Leaders do when they are at their best?

Three decades ago, The Leadership Challenge authors Jim Kouzes and Barry Posner set out to answer that very question through research. More specifically, their research asked: “What do people DO when they’re performing at their leadership best?”

Over 30 years of collecting Data

Over 5000 individual case studies

Over 5 million assessments

Global data from 72 CountriesOver 600 research studies

Source: The Leadership Challenge 5th Edition: How to Make Extraordinary Things Happen in Organizations2012 John Wiley & Sons Publishing

Kouzes & Posner Research

5,000,000

So how does a leader do that? One way is through the use of the LPI , The Leadership Challenge’s 360° assessment, The Leadership Practices Inventory (LPI,) reflectsOver 5 million respondents from all functions and levels, and is rigorously tested and validated.The LPI measures the frequency of leadership behavior.http://sonomaleadership.com/lpi

30 Leadership BehaviorsOrganized into Five Practices

The essence of The Leadership Challenge Model:

Leadership isn’t a concept. It’s a set of behaviors that are seen by those around you.These 30 behaviors can be grouped into 10 commitments that a leader makes, related to the Five Practices that consistently produce Personal Bests in Leadership.(Visual graphic by John Ward, http://manyminds.com)

Model the Way

This practice demands that leaders ask and understand “What do I stand for? What do we stand for?”As we can see, “People are watching”... So leaders must be intentional about the messages they send.

Inspire aShared Vision

This practice demands that leaders co‐create meaning and inspiration about the real work they do.Leaders strive for shared aspirations; they aim to do more and to do better than today.

Challenge the Process

This practice demands that leaders make the “impossible, possible.” This practice helps determine the “how” of the vision.

Enable Others to Act

This practice insists on Collaboration that’s built on trust

Encourage the HeartEncourage the Heart

This is the “sustainability” practiceAcknowledgement and appreciation are the ‘fuel we travel on’.

FIVE PRACTICES THAT INCREASE INNOVATION

Today, we’re going to explore how these Five Practices increase Innovation

What?!? Do I have to come up with all the ideas???!!!

Leaders often get frustrated because they think they have to come up with all the ideas.As we’ve already discussed, this isn’t true.

Tom Brown, Ideo

“The myth of innovation is that brilliant ideas leap from the minds of geniuses. In reality, most innovations are borne from rigor, discipline and collaboration."

Tim Brown is a founder of IDEO, one of the world’s most innovative design firms. He says:

WHAT DOES INNOVATION LOOK LIKE?

To explore that proposition, let’s take a moment to see what innovation looks like…

Reproduced by permission of Pfeiffer, an Imprint of Wiley. www.pfeiffer.com

Innovation Quiz

1. Band Aid2. FedEx3. Frisbee4. Hacky Sack5. Gyroscope6. Liquid Paper7. Martial Arts Weapons8. Masking Tape9. Post‐it Notes10. The Slinky11. Velcro12. Viagra

Innovation Quiz

1. Band Aid2. FedEx3. Frisbee4. Hacky Sack5. Gyroscope6. Liquid Paper7. Martial Arts Weapons8. Masking Tape9. Post‐it Notes10. The Slinky11. Velcro12. Viagra

a. College Game using pie tinsb. Children’s toy topsc. Farm implementsd. Science fiction movies with flying saucerse. A better bookmark for Church Hymnalf. Medication for treating heart problemsg. Burrs stuck to a pair pantsh. A way to exercise after knee surgeryi. Naval engineer working with tension springsj. Australian children’s exercise ringk. Fish hook caught in a netl. Observing auto painters painting two‐tone carsm. How artists painted over their mistakes n. A spouse who cut her fingers in the kitcheno. Medication for treating arthritisp. Math class in topologyq. Glue spilled on a note pad

Innovation Quiz – Answer Key

1. Band Aid (n)2. FedEx (p)3. Frisbee (a)4. Hacky Sack (h)5. Gyroscope (b)6. Liquid Paper (m)7. Martial Arts Weapons (c)8. Masking Tape (l)9. Post‐it Notes (e)10. The Slinky (i)11. Velcro (g)12. Viagra (f)

a. College Game using pie tinsb. Children’s toy tops c. Farm implements d. Science fiction movies with flying saucerse. A better bookmark for Church Hymnal f. Medication for treating heart problems g. Burrs stuck to a pair pants h. A way to exercise after knee surgeryi. Naval engineer working with tension springs j. Australian children’s exercise ringk. Fish hook caught in a netl. Observing auto painters painting two‐tone carsm. How artists painted over their mistakes n. A spouse who cut her fingers in the kitcheno. Medication for treating arthritisp. Math class in topology q. Glue spilled on a note pad

Innovation Quiz

Velcro: Burrs stuck to a pair pants

Take a look at the story of “Velcro”:http://en.wikipedia.org/wiki/Velcro

There are a couple of key points about George de Mestral’s innovation:

1) He used Outsight. He looked at the world around him to see what others didn’t see. 2) In alignment with Tim Brown’s comments – he used rigor (years of experimentation), discipline (his ability with a microscope), and collaboration (with weavers in the village)

Just consider:How many people saw this without thinking (burrs on pants.)How many people thought about this without doing the work?How many people did the work without collaborating?

There’s a reason why innovation is so rare.

What Leadership Behaviors Encourage an “Innovation Mindset”?

So now you should be asking, “If that’s what innovation looks like, what Leadership Behaviors encourage an Innovation Mindset

I’m glad you asked!

“Sets a Personal Example”

First, under Model the Way: An effective leader “Sets a personal example of what he/she expects of others”

Un‐Modeling the way

Too many of us have seen this approach…

First…• Announce that innovation is

critical in a big meeting with sexy videos.

• Include pictures of Einstein, Edison, and the Wright brothers.

Then…• Provide no funding for

innovation• Provide no time for

innovation• Criticize every new idea• Punish mistakes• Refuse to admit your own

mistakes• Limit innovation to R&D

Then…• Dedicate budget• Spend YOUR time on

innovation• Demonstrate a “Yes…

and…” attitude• Welcome mis‐takes• Admit your own mis‐takes• Encourage innovation

beyond R&D

Modeling the Way

Mistakes vs. Mis‐takes

• Deviation from a best‐known method.

• Mistakes = Waste• Apple Maps

• Discovery of a best‐known method.

• Mis‐takes = Learning

• Google MapsWhat do I mean by mis‐takes?A mistake is a Deviation from a best‐known method. In this case, mistakes = Waste.A mis‐take is the Discovery of a best‐known method. In this case, Mis‐takes = Learning.Let’s look at Google and Apple

Apple Maps:

Apple has created an environment where users expect perfection ‘out of the gate’. Apple Maps, upon release, was probably better than Google Maps was upon it’s release, but that didn’t meet the expectations of the customers. There was a lot of confusion, criticism, and grief about Apple Maps. (above, a park where a train station should have been.)

If your employees believe you expect perfection, they will not be likely to collaborate and make mis‐takes.That’s an environment that discourages innovation.

Google Maps:

Google, on the other hand, has a co‐development culture with it’s customers. This creates an environment where ‘bugs’ are identified by users and fixed quickly. Customers don’t mind this; they feel like contributors and collaborators.

One culture isn’t better than the other. And surely Apple’s internal culture is more collaborative than their external culture – but I hope you can see how one experience can affect the willingness to experiment and innovate.

Your Leadership Challenge

• Identify one way you (or your leader) can Model a ‘Mis‐take’ mindset in the next week.

“Describes a Compelling Image of the Future”

COMPUTERS ARELIKE A BICYCLEFOR OUR MINDS.- Steve Jobs

• Identify one way you (or your leader) can Inspire a shared vision by providing a image of your innovation goal.

“Seeks out ChallengingOpportunities” “New and Innovative Ways”

“Seeks out Challenging Opportunities”

“What can we Learn”

Flat World: RestaurantLaws/Roles/Facts The Opposite How Can I Use This?

Laws/Roles/Facts The Opposite How Can I Use This?Must have a Menu No Menu • Fixed Menu

• Chef Surprise• Buffet

Must have a Waitress No Waitress • Self Serve• Drive Thru• Vending Machine

Must Be Clean Dirty • Street Food• Peanuts on Floor

Must serve Food No Food • Serve Ambiance• Oxygen Bar• Wine Bar

Chef cooks Food No Chef • Korean BBQ• Mongolian BBQ• Vending

Must have Seats No Seats • Stand‐up• Drive‐in

Flat World: Restaurant

“A hallmark of a healthy creative culture is that people

feel free to share ideas, opinions and criticisms.”

Ed Catmull, CEO of Pixar

- Jim Kouzes and Barry Posner

“We’re much more inclined to challenge when we work in a climate of trust”

• Identify one way you (or your leader) can Challenge the Process by ignoring a ‘rule’ or ‘fact’ that others follow.

“Fosters collaboration”

“Choice and freedom in how to do your work ”

“Actively listens to diverse points of view”

Fosters Collaboration

• 3M Post‐it notes• Mistakes get shared• Another engineer has a

problem with his bookmark• Develops the solution

Choice and Freedom

• Google ‘20%’• Google Glass• Google Cars• On Mission?

Diverse Points of View

• Crowdsourcing• Finding Oil• Man on Mars

Devil’s Advocate / Provocateur

• “What if....?”• “I know this ‘isn’t possible’...., but if it were, how would we do

it? What problems would we have to solve?”• “What would Steve Jobs have said?” • “What would Google do?”

• Identify one way you (or your leader) can Enable others to Act by fostering collaboration, allowing choice in how work is done, or encouraging diversity of thought.

“Confidence In Others’ Abilities”

"I believe that this nation should commit itself to achieving the goal, before this decade is out, of landing a man on the moon and returning him safely to the earth.

No single space project in this period will be more impressive to mankind, or more important for the long-range exploration of space."

President Kennedy, Address to Congress on Urgent National Needs, May 25, 1961

• Identify one way you (or your leader) can Encourage the Heart by showing confidence in other’s abilities or celebrating an innovative effort.

The Leader as the Champion for Innovation

“Five Leadership Practices that Increase Innovation”

Presented by Glenn HughesCo‐author, “Photo Jolts!”glenn_hughes@smartashell.com

Lauren ParkhillMarketing Managerlauren@sonomaleadership.com(707) 933.3882www.SonomaLeadership.com

Bruce WilsonVP, Business Developmentbruce@sonomaleadership.com(925) 225‐1013www.SonomaLeadership.com

Hosted by: Sonoma Leadership Systems

Global Training Partner, The Leadership Challenge®

ask@sonomaleadership.com | 707.933.3882 | www.SonomaLeadership.com

Slides from: Five Leadership Practices that Increase Innovation

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