Post on 11-Jan-2016
description
transcript
March 2012
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Today’s Goal
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Upon completion of this training, you will be able
to:
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Let’s Get to Know Each Other
See Handout 1: Presentation Skills
Round 1:How did you get involved in the SMP?
Are you a novice or experienced presenter?
Round 2:If a novice, what are you most concerned about?
If experienced, share a tried and true trick.
And why do we do it?
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SMP Group Education is…
Consideration 1
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Impact of SMP Group Education
Consideration 2:
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You are providing a service!
Chapter 1: Presentation Content
Chapter 2: Customizing the Presentation
Chapter 3: Giving an SMP Presentation
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About this Training
See Handout 2: About the SMP Group Education Training
The SMP Message
What to Say
What Not to Say
Presentation Resources
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The SMP Message – What is It?
See Handout 3: The SMP Message
You learned about the SMP message in SMP Foundations Training.
What do you remember?
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SMP Message
PROTECTDETECTREPORT
Videos:Cracking DownStop Health Care Fraud: SMP 60-second PSA
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SMP Message: PROTECT
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SMP Message: DETECT
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SMP Message: REPORT
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Check your Understanding: Protect, Detect, Report
See Handout 4: Check Your Understanding
The SMP Message
What to Say
What Not to Say
Presentation Resources
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Start Strong! Get your audience’s attention.
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What to Say
“Medical identity theft is the new frontier
for organized crime.”
“Medical identity theft is the new frontier
for organized crime.”
Example:
Be clear and concise.
End with a call to action.
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What to Say
Make them think “Wow, I’ve got to
hear the rest of this talk!”
See Handout 5: “Wow! I’ve got to hear the rest of this talk!”
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What NOT to Say
When in doubt, just ask!When in doubt, just ask!
The SMP Message
What to Say
What Not to Say
Presentation Resources
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Resources
Resources for SMPs > Video Library◦“Don’t be a Target of Healthcare
Fraud” Series
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Resources: SMP Videos and PSAs
www.smpresource.org
Consideration 3
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Other Videos
Does your state or local
community have any other videos
or PSAs that would be useful to you in your presentations?
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Resources: PowerPoint Templates
Content Timing
Medicare Fraud & Abuse 1 minute
How Medicare Fraud affects YOU 1 minute
Protect 1 minute
Detect 1 minute
Report 1 minute
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5-Minute Presentation
Content Timing
Medicare Fraud & Abuse 1 minute
How Medicare Fraud affects YOU 1 minute
Examples of Fraud & Abuse (stories) 2 – 4 minutes
Protect, Detect, Report 3 – 4 minutes
How to be an SMP Volunteer 1 minute
Q&A session 2 – 3 minutes
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10- to 15-Minute Presentation
SMP Program Overview TimingMedicare Overview 1 minute
Medicare Fraud & Abuse 1 – 3 minutes
How Medicare Fraud affects YOU 1 minute
Additional cost/consequences of Fraud & Abuse 1 minute
Examples of Fraud & Abuse (stories) 1 minute
Protect, Detect, Report 6 minutes
Volunteering with the SMP 1 minute
Q&A session 5 – 10 minutes
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20- to 30-Minute Presentation
Additional Topics
Additional Strategies
Categories How to read the
MSNIdentity theftSee SMP Fact Sheets
for more ideas!
Fraud storiesPlay a gameQuestions
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Consideration 4
More than 30 minutes?
SMP BrochurePersonal Health Care Journals
SMP Fact Sheets
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Resources: Other Printed Reference Materials
See Handout 6: Printed Reference Material
Consideration 5
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Resources: Other Printed Reference Materials
Customizing Your Presentation
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Customizing Your Presentation
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Presentation Format
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Flipcharts: Friend or Foe?
Pros Cons• Visual re-
enforcement• “Parking lot”
• Small groups only• Slow down the
pace
Tips• Write clearly • Use dark colors• Prepare ahead of time
It’s important not to make your presentation too long, since this may be seen as disrespectful to your audience and/or partner agency, and also because too much information can overload your audience. If you are adding topics to the templates provided, make sure that your presentation does not have too many slides, and that your slides do not have too many words. Try to use only a few bullets per slide and a few words per bullet. After all, more words will not help your audience learn more… In fact, it might make them learn less!
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Presentation Length
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A Better Example: Keep it Simple!
Limit your:•Slides•Words•Bullets
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Target AUDIENCE
AUDIENCE
AnalysisUnderstandingDemographicsInterest EnvironmentNeedsCustomizedExpectations
Consideration 6
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Partners and Co-Presenters
Consideration 7
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SMP “Best Practices”
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Personal Preference
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Presentation Process andPreparation Checklists
See Appendix A in Manual
Consideration 8
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Presentation Process andPreparation Checklists
What additional questions did you add?
Does your State or Local SMP have specific logistical issues?
Giving an SMP Presentation
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Giving a Presentation
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Be Prepared
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Be Prepared
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Verbal Delivery
SmileOpen postureForward leanTerritoryEye contactNod head
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Non-Verbal Delivery
SOFTEN
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Engage Your Audience
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Manage Your Material
DO answer questions if:DO answer questions if:
Do NOT answer questions if:
Do NOT answer questions if:
You have completed SMP Counselor Training.
You have not completed SMP Counselor Training.
Send questions to your SMP.
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Who can Answer Questions?
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Manage Questions
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Manage Questions
Consideration 9
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Stay in Charge
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Tips to Reduce Nervousness
Handout 7: Tips to Reduce Nervousness
Consideration 10
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Follow up
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OIG Report
Consideration 11
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Tracking at Your SMP
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Today’s the Day!
See Appendix A in Manual
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Let’s practice! Whole Group
Does the presenter speak clearly? Do they make eye contact? Do they fully cover the SMP message?
See Handout 8: Presenter Feedback
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Let’s practice! Small Group
See Handout 8: Presenter Feedback and Handout 9: My Personal Presentation Skills
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Debrief
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Are You Ready?
(Name), SMP Project Director, (E-mail and phone)
(Name), SMP Coordinator of Volunteers, (E-mail and phone)
(Name), (Other Contact), (E-mail and phone)
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