Post on 13-Jan-2016
transcript
SnapDial 2009
Product presentation
Introduction
Doc.No.: ASE/APP/PLM/ 0155 / EN
Overview
Personal Productivity with Computer Telephone Integration for
• Integration into existing IT landscape
• Office and Contact Center environments
• Synchronous and asynchronous business communication
• All industries and business areas
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Topology
PBX 1 PBX 2 PBX 3
CTI Server
Snapware Server
LAN
Applikation Server
Applikation Server
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Overview
SnapDial GUI
Incoming call
Call Reminder
Call List
Phone Journal
SnapDial Bar
Integrated Directory (OTD)
Snap-In Modules
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SnapDial Gui
Comfort telephone
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SnapDial Gui #1
Menu bar
Toolbars
TelephonyActionButtons
Phone status field
Number field
List boxes
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SnapDial Gui #2
SnapDial GUI is displayed on PC screen
Intuitive use
Internal phone directory
Logging
Initiate calls with a mouse click
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SnapDial bar
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Own extension: Navigator 1
1. Telephony buttons:
Consultation call
Transfer
Conference
Alternate
2. Status display:
Log on to Snapware
Call Forwarding
3. Action buttons:
Stop SnapDial
Access to favourite list (list of the most frequently dialled numbers)
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Eigene Nebenstelle: Navigator 2
3. Action buttons:
Access to Snapware Phone Journal
4. Represents own extension:
Available, click on the button to dial a number or to search within the online directory
Phone is ringing, internal call
Phone is ringing, external call
Busy, click on the button to end the call
5. Dial / Search Field
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SnapDial bar
Own extension is displayed as “navigator”
Display of phone status for own phone
Functional buttons make phone functions transparent
Simplified phone handling
Individual configuration or “read only” mode for the Snapware team bar profile
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Incoming call
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Caller identification –Configuration example
Incoming call
Intern Extern
Active Directory via LDAP interface
Access data base with internal numbers
SAP R/3 data
Exchangeglobal folder
MS Outlook personal contacts
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Incoming call 1
Automatically matches the telephone number with entries in the address databases
All relevant information is available on the PC screen
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Incoming call 2/3
Caller identification even for second incoming calls
Active control with drag & drop Answer Alternate Reject the call Transfer to voicemail
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Incoming call 2
Caller identification are even available when call is transferred from your colleague
Caller identification for original called party
Generate and send a phone message to colleague during call or after hang-up
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Call scheduling
Never forget a call
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Call reminder 1
Reschedule unsuccessful calls
Caller information automatically filled in
Includes a call reason for later reference
Automatic call reminder on screen
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Call reminder 2
Pop-up-window at scheduled time
No workflow interruption
Initiate the phone call with a mouse click
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Call list
Convenient overview of all scheduled calls
Displays scheduled date/time and call reason
Call reason also in the far future available
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Phone journal
Complete logging
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Phone journal
Continuous logging of all phone calls
All phone calls can be traced
Logs all calls also when the client PC is turned off
Filtering possible with buttons
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Phone journal
Filtered display
Show/Hide completed calls
Show/Hide not completed calls
Show/Hide incoming calls
Show/Hide outgoing calls
Show/Hide internal calls
Show/Hide external callsn
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OTD
Integrated address book
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Integrated directory 1
Comfortable LDAP-based telephone directory
Fast search for last name, first name, phone number or organization
Maintenance of personal and public entries
Direct access to data of an existing LDAP-Server through OTD-Client
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Integrated directory 2
Telephony-features: dialling, caller identification, call scheduling
Caller identification through LDAP
Automatic Pop-Up of the fast-logging-mask when caller number is not being identified
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Administration
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Administration 1
Administration for multiple servers Possibility of administration for multiple servers If the environment consists of several servers, they may exchange user
and configuration data online Avoids redundant administration
Integration into Windows Active Directory Services ADS Configuration of user data directly within the ADS administration tool Automated transfer to the Snapware server user administration Centralized administration of user data via ADS
Import possibilities Import of user information from LDAP-based directory systems Import of user information from ASCII file, manual or periodically
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Administration 2
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Administration 3 User configuration and Snapware server administration via web
Simple back up and restore of the system configuration from any work station
Simultaneous access by several administrators Centralized configuration of all servers Flexible user administration by combining user profiles and authorizations
into containers and assignment to user groups, e.g. to an entire department Enhanced search and filtering mechanisms deliver a distinct and more
ergonomic overview for installations with large user numbers
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Integration options
Lotus Notes, MsOutlook, Groupwise
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Lotus Notes
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Outgoing call
Initiate the phone call with a mouse click
Select from all stored numbers of the target person
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Call reminder
Generate call lists with a mouse click
Automatically presentation on the screen at rescheduled time
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Journal
Further caller information can be displayed with a mouse click
The call-back is possible directly out of the journal
Possibility to schedule phone calls
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Microsoft Outlook
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Outgoing call
List box with all available telephone numbers
Selected contact
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Call reminderAnruferinnerung
Creating call lists using the call reminder functionality in Outlook
Automated presentation on the screen at rescheduled time
Possibility to enter a call reason as a reference at the scheduled call time
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Journal 1
All incoming and outgoing calls are logged centrally and displayed on the client in a separate Outlook folder
The call journal can also be displayed in scale format by day, week or month
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Journal 2
SnapDial – Journal offers detailed information on: Caller Originally called person Date/Time/Duration Person who picked the call Distinction: inbound/outbound - call
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Options
Personalized Microsoft Outlook pop-up configuration: successful identification of the caller
creates an immediate pop-up … or creates an ‘on demand pop-up’ unsuccessful identification offers to
create a new contact in MS Outlook
Call date and time are written into the contact record for future reference
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Novell Groupwise
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Main window
Button opens the online directory
Telesnaptelephony buttons
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Address book
Drag contact into the right window and confirm with „OK“
The „Dial number“ dialogue pops up
Chose from the available phone numbers
Initiate the call with „OK“
Button in the main window terminates the call
Possibility to select from several online directories
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Call reminder
Use in the main window, to schedule new calls
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More information
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SnapDial - Snapware
SnapDial:
NO Team Collaboration
NO Presence Management
NO web functionality
NO XML-based telephony with IP-phones
NO Calendar Server
Snapware:
Team Collaboration (monitoring and navigation of the extensions of team members through Team Bar)
Presence Management (Configuration of call forwarding through different profiles)
Web access possible
XML telephony with IP-phones possible
Calendar Server Integration
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System requirements - Server
Supported operating systems: Microsoft Windows 2000 Server SP4 German, English, French Microsoft Windows 2003 Server SP1 32 Bit German, English, French Microsoft Windows 2008 Server German, English, French
Microsoft Internet Information Services 5.0 or higher, Microsoft Internet Explorer 6.0 SP1
For redundant supply of the system data base: Microsoft SQL Server 2005 (optional)
Hardware: CPU 2 GHz, 2 GB RAM, 10 GB disk space, 100 Mbit network adapter
Server administration Supported Web browser: Microsoft Internet Explorer Ver. 6.0 SP1
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System requirements - Client
Supported operating systems: Microsoft Windows 2000 Professional or Server SP 4, Microsoft Windows
XP Professional, Microsoft Windows Vista 32 Bit and 64 Bit, Microsoft Windows 7 32 Bit and 64 Bit
Microsoft Windows 2000 Terminalserver, Windows 2003 Terminalserver Citrix Metaframe 1.8, Citrix Xpe, Citrix Presentation Server 3 and 4 Hardware: PC with at least 300 MHz CPU, 128 MB RAM, 100 MB disk
space, network adapter
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Benefits
Increased customer satisfaction
Increase of employee motivation
Efficient workflow
Best internal communication
Combination of existing communication tools
Efficient in- / outbound-communication
Higher benefits from existing infrastructure
Increase of efficiency
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Contact
Telesnap EVERYWHERE Do you want to know more ?
www.telesnap.com
Or just contact us:Fon: +49(0)711 90 66 88 11Fax: +49(0)711 90 66 88 8
E-Mail: contact@telesnap.com
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