Special Guests & Special Guests & EventsEvents

Lodging Lodging properties properties often go out often go out of their way to of their way to attract guest attract guest and eventsand events

In establishing security measures for In establishing security measures for special function or events, the following special function or events, the following suggestions might be consideredsuggestions might be considered Identify potential problemsIdentify potential problems Accomplish reference checks for Accomplish reference checks for

groupsgroups Determine how to manage a problem Determine how to manage a problem

group and its functionsgroup and its functions

Guest with DisabilitiesGuest with Disabilities Guests having either Guests having either

physical or mental physical or mental impairmentsimpairments

Philippine Philippine Disability ActDisability Act

Room Room features for features for disabled disabled personspersons

1.1. Switches and Switches and handles at handles at correct correct heightheight

2.2. TDD TDD (telecommunic(telecommunication device ation device for the deaf)for the deaf)

3.3. Closed caption Closed caption televisiontelevision

4.4. Fire alarms Fire alarms with strobe with strobe lightlight

5.5. Public Public address address systemsystem

Guest folio informationGuest folio information Importance:Importance:

Employees may easily be sent Employees may easily be sent to the rooms of the disabled to the rooms of the disabled guestsguests

The employees will be better The employees will be better prepared to deal with prepared to deal with situations that may arisesituations that may arise

VIP GuestVIP Guest A guest of great importance A guest of great importance

or influence, especially a or influence, especially a dignitary who commands dignitary who commands special treatmentspecial treatment

1.1. Require Require additional additional security security personnelpersonnel

2.2. Some well Some well known known figures may figures may wish to keep wish to keep a very low a very low profileprofile

Security Tips Security Tips in Handling in Handling VIP GuestsVIP Guests

3.3. If the guest has a personal If the guest has a personal security, make a necessary security, make a necessary arrangementsarrangements

4.4. If the guest is controversial, If the guest is controversial, request for police assistancerequest for police assistance

5.5. Review emergency evacuation Review emergency evacuation and bomb threats proceduresand bomb threats procedures

Youth GroupsYouth Groups Guests composed of young Guests composed of young

peoplepeople

1.1. Damage depositDamage deposit2.2. Require credit cards, picture Require credit cards, picture

identificationidentification3.3. Make sure security/police Make sure security/police

maintain a strong, visible maintain a strong, visible presencepresence

4.4. React quickly when problem React quickly when problem occuroccur

5.5. Ask function leader/parents to Ask function leader/parents to sign a damage waiversign a damage waiver

6.6. Restrict guestroom floor Restrict guestroom floor accessaccess

7.7. Limit the number of persons Limit the number of persons allowed in guest roomsallowed in guest rooms

8.8. No outside liquorNo outside liquor

8.8. Set quite hoursSet quite hours9.9. Explain to guest at check-in Explain to guest at check-in

that eviction may occur if that eviction may occur if complaints receivedcomplaints received

Convention, Meetings, and Convention, Meetings, and ExhibitsExhibitsConventionConvention

- a large formal assembly- a large formal assembly

MeetingMeeting- a formally arranged - a formally arranged

gatheringgathering

ExhibitExhibit- a public display- a public display

Security Tips in Handling Security Tips in Handling Convention, Meetings, and Convention, Meetings, and ExhibitsExhibits

Supplement the security staffSupplement the security staff Proper coordination among the Proper coordination among the

different departmentsdifferent departments Analyze the nature of the groupAnalyze the nature of the group

If exhibits are involved, the hotel If exhibits are involved, the hotel or motel should determine its or motel should determine its liability for themliability for them

An exhibit area should be An exhibit area should be secured when exhibitors and secured when exhibitors and viewers are not present viewers are not present

If exhibits are involved, the hotel If exhibits are involved, the hotel or motel should determine its or motel should determine its liability for themliability for them

A spot-check of empty A spot-check of empty containers and cartons as they containers and cartons as they are removed from the exhibit are removed from the exhibit area during set up may deter or area during set up may deter or discover the attempted theft or discover the attempted theft or exhibits exhibits

Badge systemBadge system One exit should be established One exit should be established

for the control of hand-carried for the control of hand-carried items to remove by exhibitors items to remove by exhibitors from the exhibit areafrom the exhibit area

Security personnel should be Security personnel should be alerted to people found in alerted to people found in guestroom areas who seem to guestroom areas who seem to be loitering or present without a be loitering or present without a legitimate reasonlegitimate reason

Electrical outlets/devicesElectrical outlets/devices PlatformsPlatforms ExitsExits Flags/BannersFlags/Banners

EmergencyEmergency Other Other

propertiesproperties