“The way we communicate with others and with ourselves ultimately determines the

quality of our lives”- Anthony

Robbins

Why Communication…???• To express our emotions • To achieve joint understanding• To get things done• To pass on and obtain

information• To reach decisions• To develop relationships

What is Communication?

Art of getting your message across effectively through Spoken words- First and simplest

way Body Language- Can make or mar Written words- Reflects importance Visuals- Leaves greatest impact

Communication: The Flow

Effective Communication

Is scarcer than quality water Is measured by results or actions. Does not need to be very complex Is aimed at informing others. Is complete and clear

7’Cs of Effective Communication

Correctness Clarity Conciseness Completeness Consideration Concreteness Courtesy

Correctness

Choose precise, concrete and familiar words.

• Subsequent, Domicile

Construct effective sentences and paragraphs

Clarity makes comprehension clear

Eliminate wordy expressions. Include only relevant material

- be focused-prune & avoid long expression.

Avoid unnecessary repetition.-use short forms the second time.- use pronouns

Conciseness saves time.

Conciseness

Wordy

Due to the fact that

In due course At this time Few in number In spite of the fact

that

Concise

Because Soon Now Few Although

Completeness

Provide all necessary information. Answer all questions asked. Give something extra, when desirable.

Completeness brings the desired response

Consideration

Focus on ‘You’ instead of ‘I’ or ‘We’.• We pay eight percent interest on---

Show audience benefit or interest in the receiver.

• You will receive the goods for your May 4th order.

Emphasize positive, pleasant facts.• It is impossible to open an account for you today.

Consideration means understanding of human nature.

Concreteness

Use specific facts and figures.• Our product has won several prizes.

Put action in your verbs.• A full report will be sent to you by the supervisor.

Choose vivid, image building words.• The camera has a system that gives good pictures.

Concreteness reinforces confidence.

Be sincerely tactful, thoughtful and appreciative.

Use expressions that show respect.• Your letter is not clear at all.

Choose nondiscriminatory expressions.• Businessman, Salesman

Courtesy strengthen relations.

Speaking..

“ A wise man reflects

before he speaks;

a fool speaks, and then

reflects on what he has uttered”.

- French Proverb

While Speaking…

Take initiative Be polite Be pleasant (smile, jokes) Be clear and concise(tone, accent,

emphasis, pronounciation) Cite negative opinions honestly, but in a positive manner. Seek feedback.

Bloopers in Spoken Communication

"It was a blunder mistake.“ "It would have been more better.“ "Why don't he get married?“ "I want two Xeroxes of this card.“ "Your hairs are looking silky today."

Pronunciation Errors

"aw" sound as in OUT, CROWD, OUR

You can count on me. Trucks start plowing the snow before

the rush hour. The cows are at the base of the

mountain.

Long "i" sound as in MY, DYE, TIE

A good cook could cook as much cookies as a good cook who could cook cookies

I saw a saw that could out saw any other saw I ever saw.

Betty bought butter but the butter was bitter, so Betty bought better butter to make the bitter butter better.

Betty Botter bought some butter, but she said "this butter's bitter! But a bitof better butter will but make my butter better" So she bought some betterbutter, better than the bitter butter, and it made her butter better so 'twasbetter Betty Botter bought a bit of better butter!