Post on 08-Jul-2020
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Steven Woodward CFPS, CSQAswoodward@woodwardsystems.ca
www:woodwardsystems.ca613-823-7573
Woodward Systems Inc. 2009
Evaluate project status/ progressClarify and quantify requirementsCommunication mechanism with contractors or outsourcersGenerate a project estimateReduce application support complexityEvaluate readiness for cloud computingModel and quantify customer experiences
Woodward Systems Inc. 2009
Measures various types of functionalityFlexible any DomainNeed additional measures for contextMay need to obtain different perspectives using the same measureNeeds to be time appropriateValue must be > Cost
Woodward Systems Inc. 2009
Measure your house frontage using meters ?Measure your house height using meters ?Measure the Sq Meters of floor space of your home?Measure the Sq Meters of your refurbished shower stall ?Measure the linear meters of copper wire for your home?Measure the volume of aircraft fuel in cubic meters ?
Woodward Systems Inc. 2009
Measure with a specific purpose/ objectiveSpecific usually to line of business so it’s logical and intuitive for that line of businessBasic framework of measurement is consistent (Approx 3 feet 3 inches)Must be logical and practical to colleagues/ peers in the line of business
Woodward Systems Inc. 2009
Specific line of business using the “meter”Expensive, but high valueRigorous processLearning curveThousands of pages of regulations and rulesObjective focused
Woodward Systems Inc. 2009
Can you measure functionality:DevelopedCustomizedDeveloped by middleware developersContained in a package Required to be tested (handsets – location)Code tables maintainedPerformed manually by users Functionality by channelOf cloud computing service providersFor iPhone applicationsGame on XBOX
Woodward Systems Inc. 2009
Customer
Enterprise Management
Enterprise Quality Mgmt, Process & IT Planning & Arch.Process Arch.Management
& Support
Info SystemsStrategy &Planning
KnowledgeManagement
Stakeholder & External Relations ManagementPR & Comm.
RelationsManagement
RegulatoryManagement
ShareholderRelations
Management
LegalManagement
Human Resources ManagementEmployee& Labor
Relations
WorkforceStrategy
WorkforceDevelopment
HR Policies& Practices
Disaster Recovery, Security & Fraud ManagementFraud
Management
Disaster Recovery & Contingency
PlanningSecurity
Management
Financial & Asset ManagementFinancial
ManagementProcurementManagement
Real EstateManagement
Strategic & Enterprise Planning Strategic &Business Planning
BusinessDevelopment
EnterpriseArchitecture
Planning
GroupEnterprise
ManagementResearch &
DevelopmentTechnologyAcquisition
Research & Development & Technology Acquisition
Brand Management, Market Research & AdvertisingMarket
Research &Analysis
BrandManagement
AdvertisingEnterprise
QualityManagement
Service Development & Management
Resource Development & Management
Supply Chain Development & Management
Marketing & Offer Management
Infrastructure Lifecycle Management
Product Lifecycle Management
Strategy & Commit
Strategy, Infrastructure & Product
Supply Chain Strategy & Policy
Supply Chain Planning
& Commitment
Supply Chain Development & Change
Management
Supply Chain CapabilityAvailability
Service Planning & Commitment
Service Strategy &
Policy
Service &OperationsCapabilityDelivery
Service Development &
Retirement
Resource &Operations CapabilityDelivery
Resource &Technology
Strategy & Policy
Resource &Technology
Plan & Commitment
Resource Development
Product Development & Retirement
Product & OfferPortfolio
CapabilityDelivery
Product & OfferPortfolio Strategy,Policy & Planning
MarketingCapabilityDelivery
Product & OfferBusiness
Planning &Commitment
CRMCapabilityDelivery
MarketStrategy &
Policy
Sales & ChannelDevelopment
Marketing Communications
& Promotion
Operations
Fulfillment Assurance BillingOperations Support & ReadinessCustomer RelationshipManagement
Service Management & Operations
Resource Management & Operations
Supplier/Partner Relationship Management
ServiceConfiguration & Activation
ServiceProblem
Management
Service QualityManagement
Service & Specific Instance
Rating
SM&OSupport & Readiness
Supplier/Partner Interface Management
S/P Buying
S/P Purchase Order
Management
S/P Problem Reporting &Management
S/P PerformanceManagement
S/P Settlements & Billing
ManagementS/PRM
Support &Readiness
ResourceProvisioning
ResourceTrouble
Management
Retention & Loyalty
Customer Interface Management
Billing & Collections
Management
CustomerQoS / SLA
Management
ProblemHandling
Selling
Order Handling
MarketingFulfillmentResponse
CRMSupport & Readiness
Resource Data Collection & Processing
ResourcePerformanceManagementRM&O
Support & Readiness
Woodward Systems Inc. 2009
Technology and functionality explosion (wide variations)Software productivity not as critical today as other areas where FPA can be appliedLeverage expertise to ensure logical, intuitive and valuable results for the line of businessFocus on the logical perspective required to satisfy the quest for metrics analysis
Woodward Systems Inc. 2009
Vertical descent 1,713 metersLongest run 15,200 metersTree “dead ahead” 10 metersTree approaching right 7 metersTree approaching left 5 metersSnow depth 1 meterSpeed 5 meters/ secondTrees all appear 3 meters high
Woodward Systems Inc. 2009
Tree “dead” ahead actually 12 meters highCliff 9 meters highBetween cliff and tree .5 meterDistance to chair lift 10 meters
Woodward Systems Inc. 2009
“Don’t Follow Me !”“OK !”
1.5 meter long green snowboard Falling towards me from 7 meters
“I thought you said, ‘Follow Me!’”
Woodward Systems Inc. 2009
http://link.brightcove.com/services/player/bcpid10791390001?bclid=0&bctid=1856961206
Jen is a new executive in the IT department and wants to use measurement information in order to see “what’s behind the red door”
IT culture often consume extensive effort to avoid change.
Woodward Systems Inc. 2009
IT Crowd Season 1 Episode 4
Retain and increase customer base (positive customer perspective)Alternative modes of revenue generationAdd channels to add revenue
Woodward Systems Inc. 2009
Functional Analysis is a flexible frameworkCommon sense and practicality focusedRecognize and respect perspective, even cultural !Measurement provides value and improves communicationMaximize value for $ Satisfy the logical quest for your stakeholderPerspective is everything !
Woodward Systems Inc. 2009