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Strategic Plan Survey Results 2017
EXECUTIVE SUMMARY
Almost 30,000 Rotarians, Rotaractors, and alumni participated in the 2017 triennial strategic
planning survey “Your Vision for Rotary’s Future.” This survey gathered feedback from
respondents to evaluate their current opinions of Rotary and what they would like to see in
Rotary in the future, by asking about their ideal organization. This report primarily focuses on
the ideals, satisfaction, and experiences of Rotarians with an overview comparison of Rotarians’
ideals to the ideal organizations of Rotaractors and alumni at the end.
Reviewing Rotarian ideals and satisfaction with Rotary, there are a number of strengths:
Rotarians generally find the friendship/fellowship that they seek in Rotary, in particular
through in-person meetings at their Rotary clubs
Rotarians strongly prefer Rotary’s type of long-term membership
Most also feel that Rotary provides them with an opportunity to have a positive impact
on their community and the world
There is considerable consistency between the membership of their ideal organization
and the actual membership of Rotary
o Although the actual membership of Rotary lacks full age and gender diversity,
most Rotarians are not seeking gender and age parity in their Rotary clubs
Rotarians are interested in an organization with a wide variety of causes rather than one
single cause
The most popular causes among Rotarians are mostly covered by Rotary’s areas of focus
and PolioPlus
With a good match between their ideals and their Rotary experience, most Rotarians are
engaged and intend to remain members, both short and long-term
The results also reveal some opportunities:
Younger Rotarians, female Rotarians, Rotaractors, and alumni desire a greater
percentage of younger and female members than currently exists in Rotary
Transparency and accountability is a top issue but a quarter of Rotarians say Rotary is
lagging behind in this area. Questions about Rotary as a whole and within clubs indicate
that ineffective communication methods contribute to the complaints about
transparency
More strategic planning in Rotary clubs may improve member satisfaction and optimism
for Rotary’s future
A significant percentage of Rotarians are frustrated with the pace of change
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In addition to Rotaractors and alumni, a growing number of Rotarians select the
environment as a chief cause of their ideal organization
Many Rotarians would like their Rotary clubs to be involved in more community service
and international service projects
Further, results suggest that some clubs are doing a poor job of involving Rotarians in
projects and activities, which can lead to disengagement and attrition
BACKGROUND
Rotary’s Bylaws require the Strategic Planning Committee to conduct a survey of Rotarians at
least every three years. Strategic planning surveys have been conducted in 2006, 2009, 2012,
2014, and 2017.
Under the direction of the Strategic Planning Committee’s survey working group and with input,
guidance, and consultation from Grant Thornton consultants; the 2017 strategic planning survey
“Your Vision for Rotary’s Future” was designed to gather Rotarian feedback to build the
strategic plan and vision for Rotary’s future. In order to more fully evaluate where Rotary is
today and understand what Rotary needs to do to thrive throughout its second century, the
Strategic Planning Committee also invited Rotaractors, alumni, and Rotary staff to participate in
the survey.
In January 2017, a survey invitation was emailed to a random and representative sample of over
160,000 Rotarians; this representative sample was selected to reflect the percentages of
Rotarians in each zone and adjusted according to the expected response rate from each zone.
All Rotary staff, more than 66,000 alumni and 87,500 Rotaractors were also emailed an
invitation.
The survey was conducted online for four weeks and was available in Chinese-traditional,
English, French, German, Italian, Japanese, Korean, Portuguese, and Spanish. The deadline
was extended to 10 February to take into account the Lunar New Year holiday.
Overall, more than 28,000 Rotarians and other members of the Rotary family participated in
the survey, including:
20,693 Rotarians – a Rotarian response rate of 12.9%,
Almost 7,500 Rotaractors and alumni – a non-Rotarian response rate of 5.8%,
440 members of Rotary staff – a staff response rate of 56.8%
The survey data reflects the global nature of Rotary:
Different relationships and levels of involvement with Rotary including current
members, former members, Rotaractors, Rotary staff, and alumni
Respondents from 196 countries, every Rotary zone, and every Rotary district
Among the Rotarian survey participants:
o All lengths of tenure
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o Different types of membership, i.e., persons who are both Rotaractors and
Rotarians, members of satellite clubs, members of e-clubs, etc.
o Every level of Rotary office
o Rotarians who do not hold any office
o Age and gender percentages comparable to the make-up of Rotary’s worldwide
membership
o Data weighted by zone to percentage of membership within each zone
ROTARIAN IDEALS AND SATISFACTION WITH ROTARY
In the following sections, we will address what Rotarians want in their ideal organization and
then compare that to their feedback about how well Rotary provides/meets those ideals. The
Rotarian Ideals and Satisfaction with Rotary section ends with reflections on change
readiness among Rotarians and a summary examination of Rotarian engagement.
MEMBERSHIP
In order to understand Rotarians preferences and opinions, the questionnaire asked a number
of questions about their ideal organization followed by questions about Rotary and their
experiences in their Rotary clubs. One question asked participants to select photos which best
show the membership of their ideal organization. Respondents could select up to 3 pictures
from a total of 21 different photos representing a diverse spectrum of ages, countries, career
status, job levels and types of jobs, etc. The following table shows the top 51 most popular
pictures chosen by Rotarians to represent the membership of their ideal organization.
1 As there is a tie for fifth place, there are 6 pictures shown.
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Membership of Rotarians’ Ideal Organization
Next, respondents were asked to select photos that best represent Rotary’s current
membership. As the following photos show, Rotarians appear to see Rotary’s membership as
less diverse in age than they desire but generally similar in other attributes to their ideal
membership.
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Comparing the top 5 choices of membership for their ideal organization to their views of
Rotary’s current membership reveals that there are three identical choices between ideal and
current Rotary membership.
Further, Rotarians’ selection of ideal membership and representative photos of current
membership broadly match Rotary’s current demographics – the average Rotarian is middle-
aged or older and about 20% of Rotarians are women.
Rotarians’ ideal membership varies significantly by country/region with their ideal tending to be
more aligned with both the demographic characteristics of that country/region and the
country/region’s Rotary membership.
Rotarians’ Ideal Membership By Country/Region
Rotarians’ Top 5 Selections Depicting/Representing Rotary Membership Today
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The variance by country/region does not mean that Rotarians in these countries/regions are
dissatisfied with membership in their country/region. As the following example from Taiwan
shows, there is often considerable consistency between their ideal membership and their view of
typical Rotary members. In the case of Taiwan, 4 out of 5 of their “ideal members” are also, in
their view of typical Rotarians today.
In Taiwan as for Rotary overall, the difference between their ideal and actual membership is
often that Rotary membership tends to be older. The desire for greater age diversity is
especially notable among younger Rotarians.
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Similarly, female Rotarians express that they would like Rotary to have more female members.
Among younger Rotarians and female members, there exists a significant gap between ideal
organization’s membership and their perception of Rotary’s membership.
There is significant consistency across most of these demographics and relationship to Rotary
when survey participants select photos that represent typical Rotarians. As the charts above
show, both women and younger members’ perceptions of current Rotarians are nearly the same
as Rotarians overall. Yet, the membership of 30-39 year old members’ and female Rotarians’
ideal organization would be considerably more diverse than Rotary overall.
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Reviewing the selections by age, gender, and country/region, the responses about ideal
membership seem to illustrate that Rotarians are looking for the majority of their ideal
organization’s members to embody:
Their current demographics (age, gender, culture/country), stage in career, and job level;
and/or
Their past selves (gender, culture/country, job level, job type); and/or
Who they aspire to be, particularly in job level and type; and
Who they can imagine as good friends or colleagues in the future
When reviewing these results across a number of dimensions, there are two leading types of
members, two types appearing to be acceptable by most Rotarians. These two exemplars of
Rotarians’ ideal organization are:
Only one was selected by most Rotarians, regardless of country or other demographic traits, as
both a member of their ideal organization and as representative of a typical Rotarian:
As discussed previously, women and younger Rotarians express a preference for more female
and younger members. In previous surveys, Rotarians as a whole also consistently indicated that
membership diversity is important for Rotary’s success. For example, in the 2014 Strategic
Planning Survey, Rotarians said membership diversity was a top organizational issue in 2014
and predicted it would continue to be a top strategic issue in ten years. Further, as the following
chart shows, the vast majority of Rotarians agreed in 2012 and 2014 that Rotary should promote
membership diversity.
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In this year’s survey in order to better understand Rotarian perspectives on membership
diversity, survey participants were asked about the importance of diversity in their ideal
organization. The survey specified various types of diversity.
The findings reveal that two types of diversity are most important to Rotarians in their ideal
organization:
1. Almost all Rotarians respond that variety of professions/vocations is important in
an organization that they would join or support
2. Diversity of perspective and opinion is a priority for the vast majority
A significant majority say membership of all ages and career stages is important.
In the 2014 and 2012 Strategic Planning Surveys, Rotarians specifically called for more young
professionals and women in Rotary in their comments about membership diversity. Thus, this
Strongly
AgreeAgree
Somewhat
Agree
Somewhat
DisagreeDisagree
Strongly
Disagree
2014 35% 46% 16% 3% 1% 0%
2012 34% 42% 18% 4% 1% 0%
2014 and 2012 Strategic Planning Survey Results - Membership Diversity
Promote membership diversity
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2017 survey delves into the importance of gender and age diversity. In this survey when asked
about diversity in their ideal organization, Rotarians do not overwhelmingly select age and
gender parity. Indeed, the overall results are consistent with their selection of photos for ideal
membership. As the previous chart shows, by percentage of Rotarians’ selecting the “very
important” and “important” options, age and gender parity rank last. Further, the majority of
Rotarians say gender parity is somewhat important/somewhat unimportant-to-very-
unimportant. Some express concerns about female and young professional members:
“There should be Rotary clubs that are all men, other Rotary clubs that are all women,
and some mixed gender clubs. Clubs should not be forced to have an equal mix of
genders.” (Rotarian, Germany)
“It was a serious mistake to open clubs to women and young people who don’t have the
professional qualifications.” (Rotarian, Italy)
Again, women and younger members have different perspectives than Rotarians overall.
Female Rotarians value gender parity and Rotarians age 30-39 value age parity:
70% of female Rotarians say it is important that at least 30% of leaders are women in
their ideal organization
73% of members between 30 – 39 years old find it important that 30% of leaders are 45
or younger in their ideal organization
Although gender and age parity may be ranked as less important by Rotarians overall, most
Rotarians perceive Rotary as being welcoming towards younger and female prospective
members. A total of 84% confirm that “women are welcome to join Rotary.” Almost 80%
completely agree with the statement “young professionals are welcome to join Rotary.”
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When asked about their Rotary experiences, 69% fully agree that “Rotary is an organization for
people like me.” Yet, almost 30% do not fully agree or even say that Rotary is not for people like
them. Similarly, almost 30% of Rotarians respond that their club does not reflect the
demographic diversity of their local community. Comments illuminate the reasons for the
hesistancy about whether Rotary is an organization for them and may not reflect the diversity of
their community:
“I find it is male dominated and ego-centric and still stuck in old ways. Some members
are not willing to be flexible and oppose any good changes to move to 21st century. I
would like to see more gender and race balance.” (Rotarian, United Kingdom)
“In Germany, it is almost easier to get into heaven than to get a woman accepted into
most clubs. The obsession with Christianity turns off the majority of the population who
are non-believers.” (Rotarian, Germany)
“Many clubs are not adapting to young members. The first club I was a part of still sang
songs before the meeting! I left that club, largely, because of that. There needs to be a
larger focus on networking and making the meetings and activities more palatable to
younger members. We have different goals and desires than older members and there
needs to be more of a balance.” (Rotarian, United States)
“We find young people reluctant to join our Club as the majority of our members are
much older than they are! They prefer to be in clubs with their own age mates.”
(Rotarian, Ethiopia)
“[My friends] pictured Rotary kind of being a narrow-minded, conservative, ‘good old boys’
club. While there honestly ARE those elements/members in the club, I saw that most of
the club members truly wanted to be of service to their community. Still, I hear
statements like ‘those Mexicans’, and some ‘narrow-minded’ remarks regarding gays.”
(Rotarian, United States)
Membership Summary
Rotarians’ ideal membership is generally consistent with the demographics and
attributes of Rotary’s current membership. Many Rotarians’ answers in the survey
reveal that they want to be part of and find Rotary to be for “people like them”, i.e., with a
significant number of members sharing similar demographic characteristics. The majority of
male Rotarians seek diversity of perspective and opinion but are less concerned about achieving
age or gender parity. On the other hand, female and/or younger Rotarians – both minority
groups among Rotary membership in most countries – would like more age and gender diversity
than currently exists in their clubs.
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TRAITS AND ATTRIBUTES
“My basic philosophy it to have fun whilst doing good things with like-minded people.”
(Rotarian, New Zealand)
As with questions about membership, survey respondents answered questions about the traits
and attributes of their ideal organization and then subsequently, were asked to what extent
these traits are exhibited in Rotary and their Rotary club. In one survey question, participants
were asked to pick between two oppositional traits by indicating their preference plus the
strength of that preference for that attribute on a spectrum. As the following chart shows, the
majority of Rotarians say that in their ideal organization:
Through in-person meetings in their communities, members become close
friends with other members of a variety of ages (multi-generational)
Joining the organization is a long-term commitment where, in this service-
oriented organization, members are involved with a wide variety of activities and
causes, rather than just one global cause
In 2011 and 2012, extensive research was conducted for Siegel & Gale’s Strengthening Rotary’s
Brand initiative. Through this research, Rotary confirmed that Rotarians primarily join for
friendship/fellowship and community impact while Rotarians stay for friendship,
community impact, and global impact. Consistent with the Siegel & Gale research, the
results in this 2017 survey indicate Rotarians would like their ideal organization to spend more
of its time on community activities but still want the organization to have a global role.
The following chart displays Rotarians’ opinions about friendship/fellowship in Rotary as well
as global and local impact. As the results confirm, their Rotary experience compares favorably
with their preferences in an ideal organization. A sizable majority believeRotary is a good
place to make friends and Rotary has a positive impact on their community and
world.
Long-term commitment Short-term involvement
Rotarians' Preferences for Traits/Attributes in Their Ideal Organization
Become close friends with other
members and supporters
Do not meet other contributors and
supporters
Service-oriented Business-oriented
Multi-generational membership
Wide variety of activities, causes,
and reasons to join
In-person meetings in my
community
Positive impact on my community Positive impact on the world
Connect online and on-the-go
Focused on one goal
Most members are about my age
26%
34%
33%
43%
38%
42%
46%
18%
22%
25%
17%
23%
21%
29%
38%
30%
25%
30%
30%
27%
19%
6%
7%
9%
7%
6%
6%
4%
11%
7%
7%
4%
3%
4%
2%
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Comments illustrate the value of friendship, community and global impact to Rotarians:
“A very fulfilling way of putting something back into local and international
communities. Enjoying the fellowship and fun that being a Rotarian brings.” (Rotarian,
United Kingdom)
“I have met the best people in the community by joining my local Rotary that I probably
never would have met if I didn't. To me, Rotary isn't just a community group, it feels
more like a family and I have made some really fantastic long lasting friendships.”
(Rotarian, United States)
The question about preferences between oppositional traits asked about additional attributes.
For some of these attributes, a significant percentage of Rotarians desire a mix in their ideal
organization.
Similar to their desire for multi-generational membership, Rotarians want their ideal
organization to appeal to both seasoned and young professionals
They wish for their involvement in the organization to be fun and productive
Although most Rotarians specified that their ideal is a service-oriented organization, a
signficant percentage of Rotary club members would like their ideal organization to be
both a humanitarian organization and a professional business association
About the same percentage (40%) of Rotarians prefer their organization to be practical
as the percentage (42%) who desire a mix of practicality and imagination
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For exclusive vs. inclusive, the results reveal no discernable preference for Rotary overall –
about equal percentages prefer each of the oppositional traits. The responses for exclusive and
inclusive are evidence of the diversity of Rotary opinion around the world: There are clear
preferences at the country-level and these preferences vary significantly among the countries.
As the following chart displays, Rotarians in some countries strongly prefer an inclusive
organization while Rotarians in other countries strongly prefer an exclusive organization.
Looking at the answers to questions about their Rotary experiences provides insight into how
well Rotary is meeting the objective of being fun and productive as well as being both a
humanitarian organization and a professional business association. In terms of fun and
productive, Rotarians often point to their club meeting as the place where it all begins. Almost
70% agree that club meetings are a good use of their time.
Exclusive -- limited to select, qualified
individuals
Inclusive -- open to all regardless of
qualifications
Casual Formal
Practical Imaginative
Humanitarian organization Professional business association
Rotarians' Preferences for Traits/Attributes in Their Ideal Organization
Appeals to seasoned professionals Appeals to young professionals
Fun Productive
16%
19%
21%
14%
13%
9%
24%
16%
19%
19%
13%
14%
24%
41%
42%
42%
49%
58%
17%
14%
12%
15%
14%
11%
20%
10%
7%
9%
12%
9%
Rotarians' Preferences for Traits/Attributes in Their Ideal Organization By Country
Germany
Exclusive --
limited to
select,
qualified
individuals
Inclusive --
open to all
regardless of
qualifications
United Kingdom
Australia
Brazil
Korea
Taiwan
33%
34%
30%
7%
3%
1%
33%
25%
27%
20%
15%
13%
20%
25%
21%
21%
15%
19%
10%
7%
10%
20%
23%
19%
5%
9%
12%
33%
44%
48%
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“The club is fun and has great fellowship events. The programs are interesting and
varied. We have reached a 50/50 membership of male/female. We are starting to attract
young professionals. We are considered a rural club, but yet have a large number of
participants in District roles.” (Rotarian, United States)
It is less clear if Rotary fully meets expectations for professional business association-type
activities. A slight majority agree that Rotary provides great opportunities for professional
networking and another 30% indicate there are some opportunities for networking at Rotary –
but perhaps not as many as they hoped. Reflecting the diversity of the Rotary experience
around the world, perceptions of opportunities for networking vary greatly by country. Some
examples include:
In Taiwan, 77% of Rotarians agree that Rotary provides great opportunities for
professional networking
In contrast, only 27% in the United Kingdom and even fewer (19%) Italian Rotarians
agree
Almost 10% of American Rotarians respond that Rotary does not provide opportunities
for professional networking. A member of a Rotary club in the U.S. explains:
o “I am relatively new to Rotary. To be honest, I thought it would be great for my
business, but it hasn't been so far. I know Rotary does a lot of good, but so do
other service organizations that cost a lot less each year. I am a small business, so
every dollar counts. I suggest lowering cost or encourage more Rotarians to
remember to support each other's businesses.”
Although their views on networking are mixed, Rotarians respond that Rotary is not (and should
not be according to many) an association that people join solely to advance their careers. Only
24% agree they can advance their careers through Rotary.
“Not enough altruism, fellowship, and honesty. There are lots of selfish and financially
immature attitudes that slow down or even stop our most important operations. Due to
the way we recruit our members we get too much of a "Chamber of Commerce" feeling,
not enough of a humanitarian feeling.” (Rotarian, United States)
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To understand further what traits and attributes Rotarians want, the survey continued with a
question about the importance of various traits in their ideal organization. Consistent with
their preferences for friendship and positive impact on the community, Rotarians indicate that
friendship/fellowship and a strong presence in the community are very important to them.
Rotarians’ most important quality in an organization is transparency and
accountability. Reflecting this theme, almost two-thirds feel that it is very important that
members have the highest ethical standards. In their comments, Rotarians explain:
“Transparency in working and finance. Each and every member should have right to
know the every detail of working and finance of the organization.” (Rotarian, India)
“Active members feedback needs to be seriously considered concerning expenditures
over a certain higher dollar amount prior to decision by the board to issue the funds.
Emphasis on local charity support needs to take priority in so far as our donations and
all active Rotarians need to be made knowledgeable of who or what these local charities
are that we do support. Transparency is a necessary evil for a great organization like the
Rotary.” (Rotarian, United States)
Rotarians’ views are mixed about the importance of several other attributes: professional
networking, invitation-only membership, decentralization, and tech savvy culture. The
majority say offering anytime, anywhere meetings is not important. A Rotarian in
India reflects:
“Would prefer a balance of the old and new in every aspect. That is what would help it be
dynamic and evolve. For example, emails and text messages replacing letters is fine. But
personally meeting members is absolutely essential to ensure the camaraderie and
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fellowship thrive. Only personal meetings can do it. And that's why Rotary has survived
these many decades.”
Opinions among Rotarians about the most important attributes vary somewhat by
country/region of the respondent. The following chart exemplifies the similarities and
differences in opinion by displaying the top six qualities for several countries/regions ranked
according to the “very important” percentage. Of note, for Rotarians in all these countries,
transparency and accountability consistently ranks as one of the most important traits.
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In order to evaluate the match of Rotarians’ ideals to their Rotary experiences, Rotarians were
also asked about how well each of the same traits/attributes describe Rotary currently. The
following chart displays their responses ranked by the percentage “Describes Rotary Completely
/ Mostly.”
All
RotariansEurope
United
States
Latin
AmericaAfrica India Korea Japan Taiwan
Transparency and
accountability 1 2 4 1 1 1 1 3 2
Attracts people of the
highest ethical standards 2 1 2 2 3 4 4
Friendship/fellowship 3 1 5 2 3 2 1 1
A strong presence in my
local community 4 3 2 4 5 6 2
A good reputation among
my peers 5 5 3 3 4 4 5
Opportunities to make new
friends in my community 6 4 6 5 6 4 6
Opportunities for
involvement/participation
that fit my schedule6
Global / worldwide 6 5 3 5 3
A well-established history
with a record of
accomplishments6
Opportunities for
professional networking5 6
Rotarians' Ranking of "Very Important" Attributes By Country/Region
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Almost all Rotarians say that Rotary is a global organization with a well-established history and
record of accomplishments. Rotarians also rate Rotary highly for friendship/fellowship. In
terms of the other top six most important ideal traits, responses are moderately favorable and
two reveal areas of opportunity. More than a quarter of Rotarians report only somewhat, very
little, or not at all seeing the following most important, ideal traits exemplified in their Rotary
experience:
Transparency and accountability
Attracts people of the highest ethical standards
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“Transparent communication – internally and externally.” (Rotarian, Austria)
“Rotary has a wide range of well qualified people all over the world. We communicate
well on projects, especially in developing countries.” (Rotarian, Canada)
While most (73%) respond that transparency and accountability describes Rotary
completely/mostly, 26% say that Rotary is lacking in this trait. Looking at perceptions of
communication within Rotary facilitates a better understanding of the favorable and
unfavorable responses about transparency and accountability in Rotary. Most Rotarians feel
their clubs are doing a good job communicating and seeking input: Three quarters of Rotarians
say their club does a good job communicating with them. Results are less favorable above the
club level –a slight majority (57%) feel well informed about Rotary as a whole. An American
Rotarian’s comment may provide insight into one reason why clubs are rated more favorably
than Rotary as a whole:
“As the world turns away from face-to-face communications and meetings, I think the
importance of a handshake and meeting over a meal will become more important.”
A Rotarian in Hong Kong explains the impact of communication and an opportunity to improve:
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“Effective communications means to channel good deeds of Rotary locally, regionally
and globally to all members and to all their communities. [This communication] will
help to make Rotarians feel proud and inspire them to continue inviting more friends
and colleagues to join Rotary. So far most success stories are only shared in the Rotary
magazine and local Rotary club bulletins and district newsletter which is not frequent
enough and not distributed widely, efficiently or effectively to the public.”
Other Rotarians’ comments show how insufficient communication can breed suspicion – even
where those suspicions are unwarranted.
[When asked about district’s communication about DDF process and usage in district]
“Very poorly. No real formal method of communication, which sometimes makes the
whole matter look suspicious (which it is not).” (Rotarian, Kenya)
“I feel I know very little about RI’s Foundation costs/expenses, how transparent the
Foundation is, and apprehend there may be nepotism up the Rotary ladder. There might
be a trust deficit between the RI President and the grassroots member.” (Rotarian, India)
Another aspect of accountability and effective communication may be considering Rotarian
input when making decisions. When it comes to taking action upon their feedback, many
Rotarians are dissatisfied with both their clubs and Rotary as a whole. Only 64% fully agree that
their club regularly acts upon members’ input and opinions. Only a minority (36%) agree that
Rotary acts upon feedback and others indicate a lack of awareness (11% “don’t know”). A
respondent encourages:
“Ensure that current members are happy, involved and listened to. Everyone equally
respected and avoid forming 'cliques' that make some members feel outside of the
decision-making process.” (Rotarian, United Kingdom)
Related to transparency and accountability, Rotarians select membership of the highest ethical
standards as one of the most desired traits. Most Rotarians (74%) find that Rotary attracts
people of the highest ethical standards. Rotarians also select “maintaining and
promoting core values” as one of Rotary’s greatest strengths. The following comments
illustrate respondents’ views of Rotary values and ethical behavior:
A Rotarian in Greece says one of Rotary’s main strengths is “promoting the highest
ethical values of every culture and trying to develop common global ethics.”
“Rotary Values (which I feel is summed up in 4-way-test) and ethical behavior are core
strengths of Rotary which needs to be preserved to continue attracting and retaining
quality membership.” (Rotarian, India)
“Rotary is a great organization to belong to. However, a big percentage of Rotarians do
not carry the sense of being a true Rotarian, due to lack of understanding of Rotary
mission and goals. Many seem to have joined the organization with personal gains in
mind.” (Rotarian, Nepal)
“People are being invited to join who do not have the professional qualifications and do
not embrace the spirit of service above self.” (Rotarian, Spain)
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“1. Rotary of late has become an avenue for more of a social acceptance 2. Not many are
interested in serving for Rotary cause 3. Fellowship is misconstrued as consumption of
alcohol 4. The educational qualification and professionalism of leaders at various levels
influence the working of the Rotary.” (Rotarian, India)
Traits and Attributes Summary
Rotary fulfills Rotarians’ desire to have fun and be productive while meeting with friends to have
a positive impact on their local community and the world. Rotarians also value transparency,
accountability, and membership of the highest ethical standards; while the majority find Rotary
meets these ideal criteria, about one quarter feel Rotary does not fully. Experiences with
professional networking opportunities vary greatly by country.
CAUSES, ACTIVITIES & PROGRAMS
“My ideal organization will ensure that it forms a fine balance at micro and macro levels. It will
be global as well as local. It will be sensitive to local needs and issues. It will rally everyone
together on larger causes and concerns.” (Rotarian, India)
“It gives me more joy to positively touch the lives of others through joint efforts with similarly
minded people, than what I can accomplish alone.” (Rotarian, Nigeria)
The third set of questions about their ideal organization asked respondents about the ideal
causes, programs/projects, and activities. When describing the attributes, Rotarians indicate a
strong preference for a wide variety of causes and activities. When asked which specific causes
would be the focus of their ideal organization – and allowed to select only 3 options from a list,
their choices display that broad and varied interest: No single cause is selected by the majority
of Rotarians. With the greatest percentage (48%), almost half of Rotarians name basic
education and literacy. Next, in order of preference, one-third or more of Rotarians select
economic and community development and water and sanitation. Almost a quarter of
Rotarian respondents are interested in hunger and food scarcity, disease prevention and
treatment and environment. Of the eight top causes selected by Rotarians, six are already
primary Rotary causes, i.e., areas of focus or polio eradication. The two other causes are hunger
and food scarcity and the environment.
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According to Rotarians’ responses in this survey, their three top reasons for volunteering
are:
1. To positively impact my community (62%)
2. To make a difference in the lives of others around the world (48%)
3. To connect with others (36%)
Their top reasons for volunteering are the same as the top three benefits, in their
opinion of joining or supporting Rotary:
1. Positively impact my community (68%)
2. Connecting with others (61%)
3. Making a difference in the lives of others around the world (59%)
When asked about the types of projects and programs funded in their ideal organization – and
allowed to select all that apply, the results again point to Rotarians’ first, primary interest (75%)
in helping/impacting their community but again an interest albeit lesser (48%) in international,
humanitarian projects. A slight majority also want programs for youth and young leaders to be
funded.
%
Basic education and literacy 48%
Economic and community development 37%
Water and sanitation 33%
Hunger and food scarcity 24%
Environment 23%
Disease prevention and treatment 23%
Peace and conflict prevention/resolution 22%
Polio eradication 22%
Human rights 14%
Disaster relief 14%
Maternal and child health 10%
Women's empowerment 8%
Refugee crisis 5%
Human trafficking 5%
Causes/Focuses of Rotarians' Ideal Organization
24
Rotarians appreciate the impact of service on the lives of others, their own lives, and member
retention.
“. . .[D]isagreements on running the Club among members surfaced. . .[and] I decided to
leave. [Then I became involved with a service project to provide sports equipment to a
school and,] after distributing the sporting equipment/articles, I was surrounded by a
group of little boys and girls, holding my hands and hugging me, saying ‘thank you very
much. I have dreamt to be able to own the balls and rackets for years. Now my dream
come true.’ I could not hold tears. This kept me holding on being Rotarian until today.”
(Rotarian, Thailand)
“Service projects attract highly qualified members. Politics in Rotary dampen their
spirits. If they are not involved in activities from day one, we are likely to lose them.”
(Rotarian, India)
%
Grants for projects to help my community 75%
Programs to involve youth in service projects and humanitarian activities 55%
Programs to develop leadership skills for youth 51%
Grants to fund humanitarian projects in other countries 48%
Youth exchange for high school students 38%
Organized short-term volunteer opportunities for members to travel and
assist with a project in another country38%
Fun, social activities for supporters/members in my community 36%
Regular meetings with other supporters/members in my community 35%
Funded trips for members to use their career skills to train individuals in
communities in need32%
Professional development / career education / vocational training
opportunities for members30%
Scholarships for graduate students to advance knowledge in the cause(s)
of the organization28%
Funded goodwill exchanges/trips for members to visit members in other
countries23%
International conventions/conferences for members to connect with each
other22%
Types of Projects Funded in Rotarians' Ideal Organization
25
However, a sizable percentage of Rotarians report insufficient opportunities to be involved with
service projects.
Within their clubs, almost one quarter of Rotarians feel there are too few community
service projects each year.
More than 40% feel that their club conducts too few international service projects each
year.
Almost half would like their club to do a better job matching each member’s interests,
skills, and availability to club activities.
Looking into their views on a number of service projects in more detail, there is a discernable
difference in the number of international service projects among respondents who said “just
right”, “too many,” and “too few.” Those respondents in clubs with between 1 – 5 international
service projects are more likely to be satisfied with the number of projects. Respondents in
clubs with 2 or fewer international service projects are more likely to be dissatisfied.
None 1-2 3-5 6-10 11-15More
than 15
Don't
Know
Just Right 6% 64% 22% 2% 1% 0% 5%
Too Many 7% 42% 39% 7% 1% 1% 4%
Too Few 39% 52% 4% 1% 0% 0% 4%
How many international service
projects does your club conduct
each year?
26
Causes, Activities, and Programs Summary
Rotarians’ reasons for volunteering match the benefits that they perceive of joining
Rotary. Rotary’s primary causes also mostly match Rotarians’ top interests but many Rotarians
would also like their ideal organization to be involved with hunger and food scarcity and the
environment. Rotarians are very interested in community and international service projects
and sizable percentages feel their club conducts too few each year, particularly international
service projects.
CHANGE READINESS
The survey results also provide insight about the desire and willingness for change in Rotary.
With 4 out of 10 Rotarians saying the pace of change is too slow, there appears to be significant
appetite for change in Rotary as a whole as well as in Rotary clubs.
However, Rotarians doubt Rotary’s willingness and receptivity for change. Slightly more than
half feel that Rotary actively seeks out ways to improve. Only 52% say their club is doing a good
job updating processes to meet members’ needs. Less than half of Rotarians agree that Rotary
leads the way in times of change and fewer than 40% find Rotary to be responsive to new ideas.
27
Rotarians explain what is necessary to facilitate positive change:
“Leaders must be charismatic, but they must be leaders who can compromise with their
members and resolve problems and businesses in consultation.” (Rotarian, Korea)
“I wish the senior members of the club would step aside when new members want to step
up. I wish they were more open to training the new members on projects they have
chaired for years. I would like see more open minded ideas getting support.” (Rotarian,
United States)
“Too many men who have been members for too long and clinging to out-dated concepts
of club modus. Hence typical club rituals are anathema to younger men and women, who
otherwise have a wish to make the world a better place. Some may find other
ways/organisations to satisfy their ambitions.” (Rotarian, United Kingdom)
OVERALL ENGAGEMENT
As discussed in detail, most –but not all— Rotarians’ ideal organization is often a close match
for their actual Rotary experience in most areas. Thus, it is perhaps not surprising that overall
survey results reveal most members are engaged.
Rotarians are proud to be Rotarians and more than 80% recommend Rotary and their Rotary
club to others. There are high levels of pride in Rotary’s polio eradication campaign and most
report that their involvement with Rotary has had a positive impact on them. About 70% would
28
like to stay Rotarians for the rest of their lives and 69% say they will definitely remain a
member for at least the next two years.
The results for staying for the next two years provide three different levels of engagement:
69% Definitely Will = Highly Engaged Rotarians
22% Probably Will = Somewhat Engaged Rotarians
7% Not Sure = Somewhat Disengaged Rotarians
Highly engaged Rotarians are engaged with Rotary globally as well as locally with a
75% rating Rotary as a whole as excellent/very good – above their 70% excellent/very good
rating of their club. Somewhat engaged Rotarians have much more favorable
opinions of their Rotary clubs (54% excellent/very good) than of Rotary as a whole (41%
excellent/very good). None among the somewhat disengaged rate Rotary as whole as excellent
but are also not satisfied with their clubs – 43% rate their club as fair or poor.
29
Your overall perception of the following … ?
The following chart shows the differences in intended future involvement among these three
groups. The highly engaged group, i.e., the ones who will definitely remain members for the
next 2 years, are more than twice as likely to also definitely intend to donate to Rotary than the
somewhat engaged Rotarians. The group of somewhat engaged Rotarians, who will probably
stay for the next two years, are almost twice as likely as the somewhat disengaged group to
definitely intend to donate money to Rotary.
Probably WillI'm Not SureProbably Won'tDefinitely Won't
11%
19%
38%
5%
11%
29%
6%
35%
17%
26%
32%
33%
43%
41%
14%
35%
40%
22%
36%
18%
19%
39%
24%
52%
43%
19%
22%
15%
10%
38%
6%
5%
14%
17%
4%
11%
2%
1%
5%
2%
2%
19%
1%
17%
2%
1%
1%
Somewhat Disengaged
Somewhat Engaged
Highly Engaged
Somewhat Disengaged
Somewhat Engaged
Highly Engaged
Somewhat Disengaged
Somewhat Engaged
Highly Engaged
Excellent Very Good Good Fair Poor Very Poor
Rotary as a whole
Your Rotary club
The Rotary Foundation
30
In the next two years, how likely will you be to. . .?
In addition to intentions to contribute money, there are also sizable differences by level of
engagement in intention to contribute time and effort for Rotary international and community
service projects:
Half of the highly engaged group say they definitely or probably will volunteer for an
international service project. In contrast, only 36% of somewhat engaged members and
26% of somewhat disengaged members say that they will definitely or probably volunteer
for a Rotary international service project.
Across all three levels of engagement, there is a strong interest in community service, but
only among the highly engaged Rotarians is there a majority (65%) that definitely intend
to volunteer for a Rotary community service project.
Viewing the results reveals significant differences in experiences among these three groups.
These differences may indicate levers to use to increase engagement. Perhaps most
importantly, there is considerable uncertainty among the somewhat engaged and somewhat
disengaged Rotarians about whether Rotary is an organization for people like them.
“I have been fortunate that the Rotarians in my club have made me, as a female, very
welcome and appreciate that I help with as many projects/events as I can, but I do know
Probably WillI'm Not SureProbably Won'tDefinitely Won't
12%
22%
48%
25%
35%
65%
9%
10%
23%
37%
43%
33%
42%
47%
26%
17%
26%
27%
27%
21%
12%
24%
12%
6%
36%
35%
28%
20%
12%
5%
7%
5%
2%
27%
24%
18%
5%
2%
1%
2%
1%
1%
11%
6%
4%
Somewhat Disengaged
Somewhat Engaged
Highly Engaged
Somewhat Disengaged
Somewhat Engaged
Highly Engaged
Somewhat Disengaged
Somewhat Engaged
Highly Engaged
Definitely Will Probably Will I'm Not Sure Probably Won't Definitely Will
Volunteer for a Rotary international service project
Volunteer for a Rotary community service project
Donate money to Rotary (in addition to dues/fees)
31
that there are still some clubs which will not accept female members - shame on them!!!”
(Rotarian, United Kingdom)
“To date, there have been no benefits to me. I have made no new friends, volunteer
opportunities are limited as I work full time and I resent the money I pay each quarter.”
(Rotarian, United States)
“In the club, no friendships have developed, although I have been there for years and was
already president. There are no deepening connections in the club (only superficial). In
other associations, the contact depth and the cohesion are much greater.” (Rotarian,
Germany)
Consistently, in multiple different surveys, Rotarians point to friendship/fellowship as very
important and a primary reason they join and stay members. Failing to make friends and
connect with other Rotarians lessens members’ connection to their club and Rotary as a whole.
Almost all of the highly engaged Rotarians find that Rotary is a good place to make friends and
52% of them strongly agree with that statement. Among Rotarians who are not sure if they’ll
stay, only 15% strongly agree that Rotary is a good place to make friends and 10% report that
in their Rotary experience, it is not easy to make friends.
32
In their experience, is their Rotary club fun and productive? Whether a Rotarian perceives their
club meeting as a good use of their time impacts their engagement.
“The ideal organization should have members engaged in helping and developing
solutions, not memberships and positions. I see that a lot of money is spent in meetings
in different countries and it is a lot of money that is not destined for good works. For 30
years I have collaborated anonymously with various causes and I do it by conviction and
not to wash my conscience. I do not believe in charity; I believe in involvement.”
(Rotarian, Argentina)
““I expect the meetings to contribute to my professional role. I would like to know more
about fellow Rotarians profession, and how I can help them. I would like Rotary to be the
means in which we contribute to the development of the community and of the business
growth.” (Rotarian, Sweden)
Similarly, when Rotary clubs do a good job matching activities to their members’ skills, abilities,
and interests, their members are more involved and engaged.
Additional representative comments on the importance of involving members:
“RI should continue engaging other club members other than the club officers because
some members feel they are left aside by their club leaders.” (Rotarian, Africa)
“We have lots of talents in our group with high educated people and some are very
successful. I think we can create a bigger difference in our environment if we would use
our expertise in a way that best suits, e.g., let the lawyer volunteer in law, the accountant
in accounting, etc.” (Rotarian, The Netherlands)
33
“[The Rotary club] I'm in is engaged, friendly, and encourages learning about Rotary.
I've learned more about Rotary in this club than previous clubs I've been in. And I think
the face of Rotary today is all of the faces you pictured, but I believe it will look different
depending on what club you're in. And the variety of clubs means there is a place where
all kinds of people belong.” (Rotarian, United States)
““The upper Rotary levels are more and more removed from our club. I now personally
refuse to co-finance international projects through Rotary. The processes are too
complicated and too opaque. In the past, I had the confidence to organize things in a
sustainable and transparent manner. This trust I have withdrawn from RI for a long
time.” (Rotarian, Germany)
Transparency and accountability is the most important, ideal trait for many
Rotarians. Effective communication is integral to creating a transparent and accountable
organization. When Rotarians feel well informed about Rotary, their levels of engagement
increase. (This finding may also be related to highly engaged Rotarians having a better overall
opinion of Rotary as whole than the other groups.)
34
“I believe that success, especially in Rotary, derives from the organization's ability to
adapt. Adaptation may not always occur at the Rotary International level, either. Often
times, I find adaptation occurs best at the club level.” (Rotarian, Canada)
Overall, a slim majority of Rotarians express satisfaction with the pace of change and a
significant number of Rotarians feel Rotary is changing too slowly. This dissatisfaction
increases as levels of engagement decrease.
35
“As strategic planning proceeds, each club should be looking to the future membership
and what exactly is need to attract and retain members at the local community level.”
(Rotarian, United States)
Having a strategic plan is vital to managing change and planning for the future. Analysis of the
2014 triennial strategic planning survey results revealed that Rotarians in clubs with strategic
plans are more satisfied. Analysis of these 2017 results confirms Rotarians in clubs with
strategic plans are also more engaged and more likely to intend to stay members of Rotary. A
full 60% of highly engaged Rotarians are members of clubs with strategic plans compared with
43% of somewhat engaged Rotarians.
The majority of the somewhat disengaged Rotarians are in clubs either without strategic plans
(38% no) or their club has failed to inform them if there is a strategic plan (33% don’t know).
36
Rotarians stress the importance of strategic planning:
“With the rapidly evolving society, strategic planning becomes very important to stay up
to date and connecting with the world.” (Rotarian, India)
“A good strategic plan of a club can able to attract highly qualified members in club and
retain them.” (Rotarian, Bangladesh)
Levels of engagement are also correlated with optimism and pessimism about Rotary’s next
century. Highly engaged Rotarians tend to believe that Rotary will continue to thrive while the
somewhat disengaged have concerns about whether their club will still exist in ten years and
doubts about Rotary as a whole’s future.
“As a proud Rotarian see a very bright future as long as the core focus towards the
humanitarian services is maintained and extensively promoted.” (Rotarian, India)
“We need help. Our club is dying. Our average age is somewhere near retirement and we
have lost 75% of our women in the past three years.” (Rotarian, United States)
Concern about Rotary’s future does not only impact those Rotarians who are concerned;
pessimism about Rotary’s future may be contagious:
37
“I am tired of the constant doom and gloom about Rotary falling apart. I think RIBI may
be struggling to find things to do with its time but I am part of a vibrant, albeit ageing,
club in a vibrant district.” (Rotarian, United Kingdom)
ROTARACTORS’ AND ALUMNI’S IDEAL ORGANIZATION
“Rotary should focus on developing the Rotaractors and Interactors as they are the
future of Rotary.” (Rotaractor, the Philippines)
Rotaractors and alumni also participated in the survey and were asked the same questions about
their ideal organization. With their relationship with Rotary, these groups may be considered
members of Rotary’s extended family – and many may also be possible future Rotarians.
Comparing their opinions with Rotarians’ opinions provides an interesting perspective on
attracting members.
When answering the question about the importance of traits for their ideal organization, alumni,
Rotaractors, and Rotarians often reveal similar preferences. Rotaractors and alumni share
Rotarians’ view that transparency and accountability is the most important quality for
an organization they would join or support. Like Rotarians, Rotaractors and alumni also highly
value friendship.
Rotarians Rotaractors Alumni
Transparency and accountability 1 1 1Attracts people of the highest ethical standards 2 6 4Friendship/fellowship 3 2 2A strong presence in my local community 4 4 7
A good reputation among my peers 5 9 9
Opportunities to make new friends in my community 6 3 6Opportunities for involvement/participation that fit my
schedule7 8 5
Global / worldwide 8 5 3A well-established history with a record of accomplishments 9 10 10
Opportunities for professional networking 10 7 8
Invitation only membership 11 14 14
A decentralized organization 12 12 12
A tech savvy culture 13 11 11
Anytime, anywhere meetings 14 13 13
Ranking of "Very Important" Attributes by Rotarians, Rotaractors, and Alumni
38
There are some notable differences as well. Rotaractors and alumni are more interested than
Rotarians in the organization being global/worldwide and less concerned than Rotarians
about the organization’s reputation among their peers. One of the biggest differences in
opinion is illustrated more by the response percentages than ranking:
A slight majority (54%) of Rotarians feel “invitation only membership” is important or
very important
Only 33% of Rotaractors and an even smaller percentage (27%) of alumni say that
“invitation only membership” is important or very important
Likewise, the comparison of Rotarians, Rotaractors, and alumni’s opinions on membership
diversity is best illustrated by looking at their corresponding percentages for “very important-to-
important” for each type of diversity. Overall, Rotarians view most types of membership
diversity as less important than Rotaractors and alumni. For example, corresponding with their
greater interest in a global/worldwide organization, Rotaractors and alumni also place a higher
value on membership from 200 different countries than Rotarians. However, the greatest
differences pertain to the gender and age parity:
About two-thirds of Rotaractors and alumni say an about equal percentage of male and
female members is important in their ideal organization whereas only 43% of Rotarians
feel the same – a difference greater than 20 percentage points.
Two-thirds of Rotaractors and over 70% of alumni want at least 30% of their ideal
organization’s leaders to be women. Only a slight majority of Rotarians (54%) say it’s
important for their ideal organization.
In the same way, a slight majority of Rotarians (55%) feel it’s important that 30% of an
organization’s leaders are younger than 45 years old compared with 70% of Rotaractors
and 63% of alumni.
Rotarians Very Important-
Important
Rotaractors Very Important-
Important
Alumni Very Important-
Important
Variety of professions/vocations 92% 93% 88%
Diversity of perspective and opinion 87% 94% 93%
Members of all ages and generations -- from 20s to 90s 80% 76% 83%
Members at all career stages from new graduates to retirees 77% 84% 83%
Diversity of socio-economic background 75% 78% 83%
All job levels from non-management to CEO 67% 77% 75%
Membership from 200 different countries 64% 73% 73%
At least 30% of the organization's leaders are younger than 45 years old 55% 70% 63%
At least 30% of the organization's leaders are women 54% 66% 72%
About equal percentage of male and female members 43% 66% 65%
Importance of Diversity by Rotarians, Rotaractors, and Alumni
39
When asked to select photos that represent the typical members of their ideal organization,
Rotaractors and alumni display their preference for a younger membership with more women.
In this comparison, Rotary staff is also included. There are three photos that rank in the top 5
for Rotaractors, alumni and Rotary staff:
While the similarities in top choices are conspicuous among Rotaractors, alumni and Rotary
staff, the comparison with Rotarians’ membership choices reveals significant differences. As the
table below shows, there is only one photo that is among the top choices of all three groups:
40
Although Rotarians differ substantially from non-Rotarians in regards to membership ideals,
more common ground exists when survey participants are asked about their ideal organization’s
types of programs, projects, activities, and causes. Rotarians, Rotaractors and alumni are all
interested in grants to help their communities and programs to involve youth in
service projects.
41
A greater percentage of Rotaractors than Rotarians or alumni would also like their ideal
organization to fund training and development opportunities for youth and members.
Explanation for their preferences may be partially found when looking at the reasons why
Rotaractors volunteer:
1. To make a difference in the lives of others around the world (55% of Rotaractors)
2. To positively impact my community (54%)
3. To develop new skills and knowledge (47%)
Almost a third of alumni say they volunteer to gain an international perspective which seems to
correspond with alumni’s greater degree of interest in funded travel opportunities.
Likewise, the results confirm that Rotarians, Rotaractors and alumni are concerned about many
of the same causes. Basic education and literacy is the top issue for all three groups.
Significant differences in preferred causes are only seen for a few issues:
Compared with Rotaractors and alumni, greater percentages of Rotarians are interested
in polio eradication and, to a lesser extent, water and sanitation
On the other hand, greater percentages of alumni and Rotaractors choose human
rights and the environment for their ideal organization’s main focus
Rotarians Rotaractors Alumni
Grants for projects to help my community 75% 65% 57%
Programs to involve youth in service projects and humanitarian activities 55% 62% 58%
Programs to develop leadership skills for youth 51% 63% 50%
Grants to fund humanitarian projects in other countries 48% 37% 51%
Youth exchange for high school students 38% 31% 54%
Organized short-term volunteer opportunities for members to travel and
assist with a project in another country38% 45% 50%
Fun, social activities for supporters/members in my community 36% 43% 32%
Regular meetings with other supporters/members in my community 35% 33% 31%
Funded trips for members to use their career skills to train individuals in
communities in need32% 44% 48%
Professional development / career education / vocational training
opportunities for members30% 58% 40%
Scholarships for graduate students to advance knowledge in the cause(s)
of the organization28% 43% 48%
Funded goodwill exchanges/trips for members to visit members in other
countries23% 32% 37%
International conventions/conferences for members to connect with each
other22% 43% 38%
Types of Projects Funded in Ideal Organization by Rotarians, Rotaractors, Alumni
42
Rotaractors’ and Alumni’s Ideal Organization Summary
Rotaractors and Rotary alumni seek many of the same traits and attributes as
Rotarians in their ideal organization, i.e., an organization they would like to support and/or
join. All three groups of the Rotary family value friendship and find transparency and
accountability important. There are some differences including Rotaractors’ and alumni’s
greater interest in training and development opportunities and their higher level of interest in
the environment as a cause for their ideal organization. Among the differences, the greatest
potential deterrent/detractor from joining Rotary may be the demographics of Rotary’s
membership: Is Rotary an organization for people like them? Rotaractors and alumni place
more importance on age and gender diversity and select more photos of young professionals and
women than Rotarians when asked to identify the typical membership of their ideal
organization.
Rotarians Rotaractors Alumni
Basic education and literacy 48% 50% 43%
Economic and community development 37% 34% 27%
Water and sanitation 33% 17% 20%
Hunger and food scarcity 24% 27% 22%
Disease prevention and treatment 23% 23% 20%
Environment 23% 32% 29%
Peace and conflict prevention/resolution 22% 25% 30%
Polio eradication 22% 9% 7%
Disaster relief 14% 14% 11%
Human rights 14% 23% 28%
Maternal and child health 10% 11% 11%
Women's empowerment 8% 13% 16%
Refugee crisis 5% 6% 14%
Human trafficking 5% 6% 9%
Ideal Organization's Causes by Rotarians, Rotaractors, Alumni