Striving for Excellence

Capacity Building Investment under SIFPO

Marie Stopes Society (MSS) PakistanDr. Agha Xaher Gul, MBBS, MPHHead of Technical Services RHFP, MSS

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Introduction to Marie Stopes Society

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• MSS was registered in 1990; services began in January 1992.

• Since then, MSS has been providing  voluntary, comprehensive and quality family planning services across Pakistan.

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The MSS Journey

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Where we were – 2011

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Where we were – 2011Management & Leadership Capacity

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• Operations driven

• Centralized management

• Structural management in project silos - multiple service delivery channels with limited functional integration

• Learning & Development functions –extremely limited, no resources

• Limited cross-functional interaction and exchange of knowledge

• Training Needs assessment with insufficient need-fulfilment

• Limited exposure to international training and competency standards

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Systems• Internally developed HR and payroll function • Manual data inputs• Manual, paper-based supply chain • Limited alignment of MSS Standard Operating Procedures (SOP)

with national standards and donor guidelines

Challenges:

Time consuming

Poor efficiency

Where we were – 2011

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Where we Are2015

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Where we are going- 2020Leadership/Management

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• Strategy driven • Decentralized management• Functional leadership with robust

horizontal communication/learning

• Optimal central integration of service delivery channels – health system approach operationalized

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• Continuous leadership development

• Nurturing innovation and excellence

• International learning and standards of management

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Where we are going- 2020

Systems

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• Completely automated across all functional domains

• Responsive to organizational needs, user friendly

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The Role of SIFPOLeadership/Management Capacity

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• Leadership training and workshops to facilitate decentralized management

• Innovation trainings and funding • Compliance and systems capacity strengthening

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The Role of SIFPOSystems to improve programming

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Supply Chain Management

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Human Resource Management

Payments Admin

Payroll Interface with SUN Financial System

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The Role of SIFPO

Research capacity• Annual Client Exit Interview Survey 2013• Quick Investigation of Quality (QIQ) tool developed by MEASURE evaluation.

• Evidence on Process and Impact - now institutionalized - Annual activity

• Staff capacity developed – RME training in Nairobi, Kenya

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The Role of SIFPO

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Infrastructure expansion – enabling decentralized management closer to the client

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MSS - The Road Ahead

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• SIFPO planted seed for 5-year USAID/Pakistan bilateral

• Foundation is in place for expanded, evidence based programming to increase FP choice and access in Pakistan

And the story continues…

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