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www.gen.edu.auGen institute Pty Ltd | RTO: 41126 | CRICOS: 03572F
STUDENT HAND BOOK AND PRE-ARRIVAL GUIDE
2 Gen Institute Pty. Ltd. | National Provider Code: 41126 | CRICOS: 03572F
Contents
Why GEN 6
Gen Institute campus Location 6
Studying and living in Australia -Melbourne 8
Languages 8
Melbourne Central Business district (CBD) 8
Public transport 8
Myki 8
Cabs 8
Accommodation 10
Homestay / Private Board 10
Hostels & Guest houses 10
Private Leasing / Rentals 10
Living Costs 11
Accommodation Costs 11
General Costs 12
Weekly Cost (other than Rent) 12
Annual Cost 12
Establishment Costs 12
Overseas Student Health Cover (OSHC) 13
Visas & Migration 13
Department of immigration and border protection 13
English Proficiency requirements 14
Below are the test score equivalencies: 14
Department of foreign affairs and trade (DFAT) 14
Migration Agents 14
Education agents 14
School age Dependents 15
ESOS (Education Services for Overseas Students Act 2000) 16
Protection for overseas students 16
Your rights: The ESOS framework protects your rights, including: 16
Your right to get the education you paid for 17
Your responsibilities 17
Vocational Training and Assessment 18
Standards for Registered Training Organisations (RTOs) 2015 18
Competency based training 18
Elements 18
Performance criteria 18
Assessment 18
Reasonable adjustment 18
Unit outline 19
Time table 19
Extensions for Submission of Work 19
3Gen Institute Pty. Ltd. | National Provider Code: 41126 | CRICOS: 03572F
Assessment and Submission Policy 20
Scope 20
Policy 20
Assessment dates 20
Competency 20
Processing of Assessment 20
Re-Submission 20
Plagiarism and Cheating 21
Plagiarism includes presenting work for assessment that includes: 21
Examples of plagiarism and cheating include, but are not limited to: 21
Academic honesty 21
Punctuality 22
Attendance 22
Academic Course Progress 22
Credit Transfer 24
RPL Procedures 24
Student Welfare 25
Personal Safety 26
When attending classes at Gen Institute 26
Attending weekend classes 26
Emergency Contact 28
Australian Health Management 24-hour Emergency Help 28
Victims of Crime Helpline 28
Free Legal Services 29
Certificate IV in Business 30
Course Description 30
Assessment Methods 30
Assessment is carried out through a range of the following tasks 30
Entry Requirements: 30
Recognition of Prior earning (RPL) and Credit Transfer 30
Teaching Methods/Mode of Study 30
Course duration 30
Pathways Information 30
Pathways into the qualification 30
Pathways from the qualification 31
Employment Options 31
Location and Facilities 31
Fees 31
Diploma of Business 32
Course Description 32
Assessment Methods 32
Assessment is carried out through a range of the following tasks 32
Entry requirements 32
Recognition of Prior Learning (RPL) and Credit Transfer 32
Teaching Methods/Mode of Study 32
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Course duration 32
Pathways into the qualification 32
Pathways from the qualification 33
Employment Opportunities 33
Location and Facilities 33
Fees 33
Advance Diploma of Business 34
Course Description 34
Assessment Methods 34
Assessment is carried out through a range of the following tasks 34
Entry requirements 34
Recognition of Prior Learning (RPL) and Credit Transfer 34
Teaching Methods/Mode of Study 34
Course duration 34
Pathways into the qualification 34
Pathways from the qualification 35
Employment Opportunities: 35
Location and Facilities 35
Fees 35
Diploma of Leadership & Management 36
Course Description 36
Assessment Methods 36
Assessment is carried out through a range of the following tasks 36
Entry requirements 36
Recognition of Prior Learning (RPL) and Credit Transfer 36
Teaching Methods/Mode of Study 36
Course duration 36
Pathways into the qualification 37
Pathways from the qualification 37
Employment Opportunities: 37
Location and Facilities 37
Fees 37
Advanced Diploma of Leadership & Management 38
Course Description 38
Assessment Methods 38
Assessment is carried out through a range of the following tasks 38
Entry requirements 38
Recognition of Prior Learning (RPL) and Credit Transfer 38
Teaching Methods/Mode of Study 38
Course duration 38
Pathways into the qualification 39
Pathways from the qualification 39
Employment Opportunities 39
Location and Facilities 39
Fees 39
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Diploma of Building and Construction (Management) 40
Course Description 40
Assessment Methods 40
Assessment is carried out through a range of the following tasks 40
Entry requirements 40
Recognition of Prior Learning (RPL) and Credit Transfer 40
Teaching Methods/Mode of Study 40
Course duration 40
Pathways into the qualification 40
Pathways from the qualification 41
Employment Opportunities 41
Location and Facilities 41
Fees 41
Student code of conduct 42
1.0 Student Misbehaviour 42
Smoking 43
Discrimination 43
Confidentiality 43
Dress Code 43
Student identification cards 43
Harassment Policy 44
Deferment, Suspension and Cancellation Policy 45
Deferment of Enrolment 45
Cancellation of Enrolment 45
Suspension of Enrolment 45
Student Initiated Deferral 45
Student Initiated Cancellation 46
Provider Initiated Suspension 46
Provider Initiated Cancellation 46
Complaints & Appeals 47
Scope 47
Policy 47
Complaints 47
Informal process 47
General Complaints 47
Operations Complaints 48
Appealing a Decision 49
Operations appeals 49
Assessment appeals 49
Appealing deferrals, suspension or cancellation of enrolment decisions 50
Guidelines 50
External Appeals 51
6 Gen Institute Pty. Ltd. | National Provider Code: 41126 | CRICOS: 03572F
WHY GENThe major difference between the previous century and the one we are in right now is the amount of
choice we have in every aspect of life, be it technology we use on a daily basis or the education we aspire to
acquire. Major decisions like the education and the career path could be overwhelming. We at Gen Institute
understand this phase to a great extent and we strive to our utmost potential to help our students make an
informed and right decision in this aspect. Gen Institute has been successful in past and continuous to do
so in helping the students reach their potential to achieve scholastic glory.
Our dedication towards achieving quality in the delivery of education and training and striving to maintain
consistency and our approach to achieve continuous improvement distinguishes us from our competitors.
To support our well thought-out training plans, the facilities that Gen Institute provides its students have
set a benchmark in the VET sector. Gen Institute is staunched to providing excellent training and education
solutions to its local and international clientele through novel programs, industry engagement and strategic
alliances across its core business areas.
GEN INSTITUTE CAMPUS LOCATION
Gen Institute is located in the Melbourne City.
Address: 416-420 (Basement) Collins St, Melbourne, Vic 3000.
All classrooms have white boards, chairs, tables and projectors to be used by trainers. Students are supplied
with training materials that will vary from books, printed handouts in class.
7Gen Institute Pty. Ltd. | National Provider Code: 41126 | CRICOS: 03572F
Enrolment Process1. Prospective students must obtain Gen Institutes Student hand book and pre enrolment guide the
authorised agents of Gen Institute or the website www.gen.edu.au. Prospective students must read the
booklet thoroughly to make an informed decision and determine which course to enrol if and when they
wish to enrol.
2. All the students must complete and sign the 3.1 Application Form which can be obtained from the
website or agent of Gen Institute. Along with the completed and signed application form the supporting
documents must be submitted which include transcripts, passport, visa (if onshore), OSHC which can
be applied at Gen Institute, high school certificates and IELTS score or equivalent and forward to Gen
Institute in person or by email to admissions@gen.edu.au. For entry requirements of each qualification,
please refer to our website.
3. The application received by Gen Institute will then be screened to match the selection criteria in
accordance to the Gen Institutes policies and procedures and the successful applicants will then be sent
a 3.5 Letter of Offer and Acceptance Agreement.
4. The student then need to sign the 3.5 Letter of Offer and Acceptance Agreement and send it back to
Gen Institute.
5. Once Gen Institute receives the signed 3.5 Letter of Offer and Acceptance Agreement tuition fee
payment has to be made to secure the offer.
6. The student will then be provided with the Confirmation of Enrolment (COE) and orientation date.
7. Orientation session will be conducted for all the students before the commencement of their course.
The orientation session aims to familiarise themselves with the campuses and the Institute’s
policies and procedures. Students will be asked to provide feedback on the pre enrolment process,
orientation process and their agent if involved.
8 Gen Institute Pty. Ltd. | National Provider Code: 41126 | CRICOS: 03572F
Studying and living in Australia -MelbourneMelbourne is the capital city of the State of Victoria and built around the shores of Port Philip Bay. The city
itself, laid out in a large rectangle grid and boasting a lively and cosmopolitan pulse, sits on the northern
banks of the Yarra River, about five kilometers from the bay. Melbourne is a relatively modern city
which is less than 200 years old and never sits still. New futuristic designs add to the fascinating mix of
architecture and ensure the skyline is constantly changing. Melbourne is very much about lifestyle.
It is no huge surprise to residents that their city has been ranked as one of the world’s most livable cities.
Languages
In Australia over 200 different languages and dialects are spoken including 45 indigenous languages. The
most commonly spoken languages (other than English) are Italian, Greek, Cantonese, Arabic, Vietnamese,
Hindi and Mandarin.
Melbourne Central Business district (CBD)
One glance at a map and it is obvious that Melbourne is a planned city: a tidy, balanced grid of neatly angled
streets. But beneath this sense of everything in its place restraint lies a restless and creative energy pushing
back at the city’s seeming conservatism. The CBD is made up of precincts - distinct enclaves, each with
its own flavour and charm. Some are just a lane or two, while others cover the banks of the Yarra River or a
busy CBD street.
Public transport
The Metro train network has 15 lines and 211 train stations.
It carries around 500,000 customers a day with 149 six- carriage trains across 830 kilometres of track.
Accessing Melbourne’s comprehensive train network is simple - just follow these few steps.
https://www.ptv.vic.gov.au/
Public buses operate from the terminal to various areas in Melbourne. Information on destinations and
schedules can be obtained from the information desks within the airport. Metro is the name of Melbourne’s
new metropolitan rail service.
Myki
myki is the smart card ticketing system that has replaced Metcard in metropolitan Melbourne and paper
tickets on buses in selected regional towns. In future, myki will be valid for travel on V/Line trains between
major regional towns and Melbourne.
Myki is a durable and re-usable smart card that stores value to pay your public transport fare.
You can buy the myki card from Online at myki.com.au or by calling 13 6954 (13 myki). And recharge the card
online at myki.com.au. You can also recharge by calling136954 or at the myki machines located at the railway
stations.
Cabs
Cabs are available from the ground floor level of Melbourne Airport, outside the International Terminal
and both domestic Terminals. Expect a taxi fare of around AUD 45 to AUD 55 for a trip between the CBD
and Melbourne Airport.
9Gen Institute Pty. Ltd. | National Provider Code: 41126 | CRICOS: 03572F
Taxi meters are usually clearly visible so you can keep check of your fare. Late night taxi trips must be paid
for in advance. Between 10pm and 5am in Victoria, the driver will ask you for an up-front deposit, based on
a table of point to point estimates. You can use the fare estimator to work out what your up-front costs are
likely to be. Melbourne cabs attract additional charges like a late night surcharge from midnight to 5am, a fee
for phone bookings, a fee for using the Citylink freeway and even a fee for taxis waiting at the airport rank.
Melbourne’s major taxi companies include:• 13 CABS (13 22 27)• Arrow (13 22 11)• Embassy Taxis (13 17 55)
10 Gen Institute Pty. Ltd. | National Provider Code: 41126 | CRICOS: 03572F
AccommodationGen Institute does not offer any accommodation services and students are required to organise their
own accommodation arrangements for their stay in Australia. Where a relative or friend is able to provide
accommodation that is close to transport and within access to the College, students would be encouraged
to take this option. It is recommended that your accommodation arrangements be organised prior to your
arrival in Australia.
The Student Support officer can provide information, advice, and guidance on the types of accommodation
services available to students prior to arrival in the case of a need to change arrangements whilst in
Australia. The types of accommodation available in Australia are many and varied and brief descriptions of
some of the options are listed below:
Homestay / Private Board
This is a common form of accommodation where students live with an Australian family. Homestay or private
board is where you live with a family, couple or single person/s in their own home.
There are many ‘Homestay Providers’ operating in Australia and these arrangement will vary from Full
Board, Part board, or Board in Exchange. The most common arrangements for Homestay will usually consist
of a furnished room, two or three meals per day and bills (except telephone and internet). Some Homestay
providers may even do your laundry. The cost may be between AU $170 - A$220 per week.
The family is generally chosen by the Homestay Provider and allow students an excellent way of settling
into the country.
Hostels & Guest houses
Generally these are temporary accommodation arrangements and are available from au$25.00 per day to
au$400.00 per week. Prices will depend on shared facilities, meals provided, shared rooms, etc.
Private Leasing / Rentals
The rental market offers a wide range of housing options. Signing a lease on your own for an apartment, flat
or house can offer you an independent lifestyle and privacy. You may also plan to stay in this property for the
duration of your course.
It can however be very expensive if you choose to live by yourself, as you are solely responsible for
the rental payments plus the connection fees for utilities and then ongoing bills. Generally tenants
are responsible for connection and usage of water, electricity and gas. Tenants are also responsible for
connection and payment of the telephone.
Rental prices vary according to the location and condition of the property. It can be useful to familiarise
yourself with the average price of properties in the various suburbs around the Institute. Rental costs usually
increase the closer the property is to the city centre.
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Living CostsThe information in this section outlines the estimated cost of living for an international student living in
Australia. When calculating the costs of living in Australia students should budget for accommodation,
food, health care, transport, books, clothing and entertainment.
This is only a guide to the living costs in Australia and these expenses will vary depending on the student’s
lifestyle.
Accommodation Costs
Accommodation costs will vary from city to city and the following is an estimate of Melbourne
accommodation.
Type of Accommodation No. of WeeksWeekly Rent /
Board Range (A$)
Estimated Total ($)
Rent or Board
and other expenses
Home Living at Home (Board) 52 20 – 60 $7200 - 9,600
Sharing Rented
House
(with 2 others)
Close to City 52 135 -165 18,100 - 24,400
Within 10 kilometres of City 52 105 -135 16,400 - 22,700
Regional area 52 60 - 80 13,800 - 19,600
Apartment - One bedroom not shared 52 235 – 285 23,700 - 31,100
Hostel
One bedroom - shared
bathroom/kitchen52 155 - 190 19,200 - 25,800
Homestay Living with a local family 40 220 – 230* 14,500 - 16,700
*Usually includes most meals.
Rental property prices vary from suburb to suburb. Check realestate.com.au or The Age newspaper for the
current cost of renting in Melbourne.
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General CostsStudents must also allow for general expenses such as those indicated below:
Weekly Cost (other than Rent)
Items Amount
Food Contribution $50.00 – $75.00
Takeaway Lunches & Drinks $30.00 – $45.00
Bills / Utilities (Electricity, Gas etc) $20.00 – $25.00
Telephone (not Mobile) $10.00 – $15.00
Public Transport fares $30.00 – $60.00
Spending Money $40.00 – $70.00
Annual Cost
General Course Costs (books & equipment $500.00 - $700.00
Establishment Costs
Bond (usually 1 month’s rent) 4.333 x weekly rent
Telephone / utilities connection $150-160
General furniture items $400-650
Please Note:
The above estimates are in Australian dollars (AUD$) and these estimates are subject to change. For further
informationonlivingcostsinMelbournepleaserefertotheLiveinVictoriawebsite (www.liveinvictoria.vic.gov.au)
which has a guide to living costs in Victoria.
Don’t forget these costs do not include expenses relating to mobile phones, car or computer expenses. Tuition
Fees are not included in these living costs estimates.
It is recommended that students allow a minimum of AU$15,000.00 per year to cover their living costs. It
is also recommended to allow an extra AU$2000.00 for costs that you may incur while settling in – such as
food, transport, and any personal items you may require.
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Overseas Student Health Cover (OSHC)As an International Student, it is a condition of your student visa that you have Overseas Student Health
Cover (OSHC) for the entire duration of your stay in Australia. OSHC gives you access to out of hospital and
in hospital medical services to help you maintain your health.
The following cost is valid as of March, 2016 and price is subject to change. Further information on the price
of OSHC and provider details can be gained by contacting Gen Institute.
Overseas Student Health Cover Approximately $440.00 - $480.00 for 12 months Per person Approximate
Visas & MigrationInternational students wanting to study in Australia require a student visa. Other visa holders such as dependent
visa are also eligible to study in Australia. Many students apply for a visa themselves on-line or via the
Australian Diplomatic Mission in their country. The visa application process can be complicated for
students from some countries. It may be better to submit an application with the assistance of an accredited
agent. You can check Gen Institute website or call Gen Institute to get the list of accredited agents.
In order to apply for a visa you will need a valid passport, an electronic Confirmation of Enrolment (eCoE)
and any other documentation required by the Australian diplomatic post with which you lodge your
application. You must ensure to allow enough time for processing between lodging your application and
the start of your academic program, as it can be a lengthy process depending on your country of origin.
Visit the link below to find out about Student visa Assessment Levels.
Department of immigration and border protection
The Australian Government’s Department of Immigration and Border Protection provides comprehensive
information about student visa requirements and the application process, as well as application document
checklists to assist you with your application. Visit: http://www.border.gov.au/.
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ENGLISH PROFICIENCY REQUIREMENTSTo be accepted to study on a student visa in Australia you will need to demonstrate a sufficient level of English
language proficiency, and meet minimum academic requirements. http://www.studyinaustralia.gov.au/en/
Courses/Entry-Requirements/Entry-requirements
Below are the test score equivalencies:
English Language Tests for Student Visas
Test Test Score Band
IELTS 4.0 4.5 5.0 5.5 6.0 6.5 7.0 7.5 8.0 8.5 9.0
TOEFL iBT 31 32 35 46 60 79 94 102 110 115 118
PTE Academic 29 30 36 42 50 58 65 73 79 83 86
Cabridge English:
Advanced (CAE)32 36 41 47 52 58 67 74 80 87 93
OET Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass
TOEFL PBT 433 450 500 527 550 n/a n/a n/a n/a n/a n/a
Department of foreign affairs and trade (DFAT)
Both the DIBP website and the Department of Foreign Affairs and Trade website http://dfat.gov.au/
pages/default.aspx has a comprehensive list of Australian embassies, high commissions, consulates and
representative offices around the world.
Migration Agents
A migration agent can assist you in submitting your visa application and communicate with DIBP on your
behalf, but please note that you do not need to use a migration agent to lodge any type of visa application.
Education agents
Education agents promote various Australian education programs and institutions internationally and are
a good way for students to apply to study in Australia. Agents are experienced in filling in international
student applications and applying for visas. Most speak both English and the local language which makes
the application process a lot simpler and generally hassle free for students and parents. Most do not charge
for their service as they collect a commission from the institution you choose to attend. However, some
agents do charge small amounts or offer additional services. You can check with your Australian education
provider for contact details of agents they recommend.
Please Note: Education Agents although able to assist in completing education and visa applications, are
NOT licensed to provide migration advice.
If you are granted a visa, you must abide by its conditions. Failure to comply with these conditions could
result in the cancellation of your visa. Please see the table of Student VISA conditions below.
15Gen Institute Pty. Ltd. | National Provider Code: 41126 | CRICOS: 03572F
SCHOOL AGE DEPENDENTSStudents intending to study at Gen Institute who have school aged dependants may have a legal requirement
for those dependants to study at primary or secondary schools within Australia. Costs may be incurred for
this schooling. Refer to the Commonwealth Department of Immigration and Border Protection for
more information http://www.border.gov.au/
Conditions Subclasses Description
8105
All Mandatory only
where Student VISA
granted on or after 26
April 2008 Discretionary
where Student VISA
granted before 26 April
2008
You cannot work more than 40 hours per fortnight* when
your course is in session (other than work which has been
registered as a part of the course). Note: No work limits
apply during recognised periods of vacation offered by your
education provider. You cannot undertake work until you
have commenced your course in Australia. *A week begins
on a Monday and ends on the following Sunday
8202 all
You must remain enrolled in a registered course (unless
you are an AusAID/ Defence student or secondary
exchange student in which case you must maintain full-
time enrolment in your course of study or training).
You must maintain satisfactory attendance in your course
and course progress for each study period as required by
your education provider.
8501 all
You must maintain adequate arrangements for health
insurance during your stay in Australia. Note: Under the
policy, this means that you must maintain Overseas Student
Health Cover (OSHC).
8516 all
You must continue to satisfy the requirements for granting
of your student VISA. This means, for example, that your
main course of study must continue to be a course in the
education sector that matches your student VISA, and that
you must continue to have sufficient financial capacity to
support your study and stay in Australia *
8533 all
You must notify your education provider of your residential
address in Australia within 7 days of arriving in Australia.
You must notify your education provider of any change in
your residential address within 7 days of the change.
You must notify your education provider of a change of
education provider within 7 days of receiving the electronic
Confirmation of Enrolment certificate or evidence of
enrolment.
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Esos (Education Services for Overseas Students Act 2000)The Australian Government wants overseas students in Australia to have a safe, enjoyable and rewarding
place to study. Australia’s laws promotes quality education and consumer protection for overseas students.
These laws are known as the ESOS framework and they include the Education Services for Overseas (ESOS)
Act 2000 and the National Code 2007.
Protection for overseas students
As an overseas student on a student visa, you must study with an education provider and in a course
that can be found on the Commonwealth Register of Institutions and Courses for Overseas
Students (CRICOS) at http://cricos.education.gov.au/. CRICOS registration guarantees that the course and
the education provider at which you study with meets the high standards necessary for overseas students.
Please check carefully that the details of your course − including its location − match the information on
CRICOS.
Your rights: The ESOS framework protects your rights, including:
The right to receive before enrolling current and accurate information about the courses, fees, modes of
study and other information from your provider and your provider’s agent. If you are under 18 to ensure your
safety you will be granted visas only if there are arrangements in place for your accommodation, support and
welfare.
Your right to sign a written agreement with your provider before or as you pay fees setting out the services
to be provided, fees payable and information about course refunds. You should keep a copy of your written
agreement.
The ESOS framework sets out the standards that Australian education providers who offer education services
to overseas students, must obey. These standards cover a range of information that students have a right to
know about Services that must be offered, include:
Orientation and access to support services to help you study and adjust to life in Australia Who the contact
officer or officers are for overseas students
If you can apply for Credit transfer
When your enrolment can be deferred, suspended or cancelled
What your provider’s requirements are for satisfactory progress in the courses you study and what support is
available if you are not progressing well.
If attendance will be monitored for your course A complaints and appeals process.
One of the standards restricts providers from enrolling transferring students prior to the student completing
six months of his or her principal course of study.
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Your right to get the education you paid for
The Tuition Protection Service (TPS)
The Tuition Protection Service (TPS) is an initiative of the Australian Government to assist international
students whose education providers are unable to fully deliver their course of study. The TPS ensures
that international students are able to either:
Complete their studies in another course or with another education provider or Receive a refund of their
unspent tuition fees.
In the unlikely event your education provider is unable to deliver a course you have paid for and does not
meet their obligations to either offer you an alternative course that you accept or pay you a refund of your
unspent prepaid tuition fees (this is called a provider’s ‘default obligations’), the TPS will assist you in finding an
alternative course or to get a refund if a suitable alternative is not found.
The reforms aim to protect the considerable investment international students make in an Australian
education, and to protect and enhance Australia’s global reputation.
Some of the key features are:
A new national TPS which will replace a range of existing tuition assurance arrangements.
A limit of up to 50 per cent of total tuition fees may be collected prior to student commencement (unless the
course is 24 weeks or less).
Specified providers to keep initial prepaid fees in a separate account until a student commences study.
Student refunds will be based on unexpended tuition fees (rather than on total course cost as previously).
More details about these and related reforms can be found at https://tps.gov.au/Home/NotLoggedIn.
Your responsibilities
As an overseas student on a student visa, you have responsibilities to:
Satisfy your student visa conditions
Maintain your Overseas Student Health Cover (OSHC) for the period of your stay
Meet the terms of the written agreement with your education provider
Inform your provider if you change your address
Maintain satisfactory course progress
If attendance is recorded for your course, follow your provider’s attendance policy, and
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Vocational Training And AssessmentStandards for Registered Training Organisations (RTOs) 2015
The Australian Skills Quality Authority (ASQA) is the national regulator for Australia’s vocational education and training sector. ASQA regulates courses and training providers to ensure nationally approved quality standards are met.
ASQA uses the Standards to ensure nationally consistent, high-quality training and assessment across Australia’s vocational education and training (VET) system. Compliance with the Standards is a requirement for:
all ASQA registered training organisations, and for applicants seeking registration.
ASQA uses the Standards to protect the interests of all students in Australia’s VET system. The Standards guide nationally consistent, high-quality training and assessment services in the vocational education and training system. http://www.asqa.gov.au
Competency based training
Competency Based Training is based on student demonstrating that they can complete all the elements of the competencies as defined in the course outline, in order to receive a Completion Certificate. These Units of Competency are the set of skills that apply to a particular job function.
Elements
Each unit or module is made up of elements of competency. These are the “building blocks” of the skills required to complete the unit.
Performance criteria
These are the standards of performance, which are required for each element. Each element will require you to demonstrate your skills and knowledge, in a number of ways, to show that you can perform the functions required for the particular job.
Assessment
Your trainer will use a range of methods to gain evidence of your competence. You will be given “Assessment Tasks” that give you the opportunity to demonstrate your skills and knowledge in a number of ways. These may include written and verbal tests, written assignments, case studies and projects, practical “hands-on” tasks, as well as simulations and role-plays. In this way you are able to demonstrate your competence over a period of time, as you progressively acquire more skills, knowledge and confidence.
Reasonable adjustment
Gen Institute enables reasonable adjustments to be made to assessment procedures for people with special needs, such as people with disabilities or with language or literacy difficulties.
Under the Disability Standards for Education 2005, education providers must make reasonable adjustments for people with a disability, to the maximum extent that those adjustments do not cause that education provider unjustifiable hardship. While ‘reasonable adjustment’ and ‘unjustifiable hardship’ are different concepts and involve different considerations, they both seek to strike a balance between the interests of education providers and the interests of student with and without disability.
The Disability Discrimination Act 1992 includes a very broad definition of disability, including illness or disease, past disability and present disability. VET student could have a range of disabilities such as:
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Learning disabilities
Sensory impairments(including vision, hearing or speech impairment) Physical or mobility impairments
Psychological or psychiatric impairments(or mental illness)
Disabilities, such as cerebral palsy or head injury, which may result in multiple impairments
Medical conditions such as HIV or AIDS, cancer, or chronic fatigue syndrome (which may result in multiple
disabilities)
Intellectual disabilities.
Gen Institute treats every case relating to reasonable adjustment independently. Student can inform Gen
Institute of their disabilities through the 3.1 student application form. Students are expected to provide
all relevant evidence related to their disability. This information is to be passed on to the admin Department,
who will consult with a range of experts to verify needs. The operations manager and the admin manager
will then determine the reasonable adjustment required. Consideration in the decision making process will
include student special needs such as:
Writing Reading Hearing
Communicating with others or getting ideas across Moving or manipulating objects
Paying attention / staying on track Sitting for long periods
Moving around the learning environment
Remembering / retention Dealing with frustration
The Academic Manager will design suitable training plan for the individual and assign the student to a
particular trainer. Minutes will be taken of all meetings held and any related documentation, including file
notes, will be kept in a separate welfare student file (restricted access). As part of professional development,
each trainer will be made aware of policy relating to this process. If the course is not suitable for the
particular student, Gen Institute will offer advice about substitute training and career path options.
The following examples may be applied for reasonable adjustment:
Modifying workstations Modifying premises
Modifying or providing equipment Adapting delivery strategies
Ensuring that course activities are sufficiently flexible
Providing additional support to student where necessary
Customising resources and activities within the training package or accredited course Modifying the
presentation medium
Making information accessible both prior to enrolment and during the course Monitoring the adjustments
to ensure student needs continue to be met
Unit outline
You will be given a training plan with all units required in the Course you are undertaking. These units are the
units of competency that will need to be completed in order to achieve the qualification. These comprise
both core and elective units.
Time table
Timetables may change each term and you will be provided with a timetable which shows the session
time. Gen Institute is committed to ensuring that all students are well supported and have satisfactory
learning experiences. Early identification of issues affecting student progress and performance is a priority.
Extensions for Submission of Work
All dates that assignments are due are determined based on lesson plans and include adequate time required
to complete them. If you are having problems in completing work by the due date it is your responsibility to
discuss your situation with the trainer concerned before the due date, to find a solution.
20 Gen Institute Pty. Ltd. | National Provider Code: 41126 | CRICOS: 03572F
Assessment and Submission PolicyScope
This Policy applies to all Students at Gen Institute.
Policy
This Policy ensures that students’ assessments are submitted to:
Facilitate timely marking of assessments and feedback to students Comply with due dates
Avoid misplacement of assessments.
Assessment dates
The hours allocated for each assessment task are indicated on the Student Assessment and Student Guide
for each unit.
Students will be given the student assessment at the beginning of each unit and may need to spend some
hours outside the class hours without supervision to complete the assessments.
All leaner assessment tasks must be submitted to the trainer/assessor by the advised submission date.
Failure to do so will generate an “Unsatisfactory” status for the Assessment task.
It is the students’ responsibility to attend and participate in scheduled assessments. If the student is
unable to attend a scheduled assessment item, the student must notify the Trainer/Assessor prior to the
assessment.
Students’ who require an extension of the deadline for assessments can submit a formal request before
the due date using the general request form. On the form, the reason for requesting an extension must be
detailed and any evidence (such as medical certificate) must be attached.
Competency
All assessment tasks in each unit must be “Satisfactory” to achieve an overall result of competency in the
unit.
All the units must be assessed as “Competent” to complete the qualification and obtain a certificate.
A student may receive an “Unsatisfactory” result for poor quality work, late submission or plagiarism.
Submission of assessment
Assessments must be submitted directly to the Trainer/Assessor on or before the submission date.
The Trainer/Assessor must ensure that the Date Submitted (on the first page of the students Assessment) is
filled in accurately by the student. If the Trainer/Assessor is not available, students can submit the assessment
to the admin department who will forward it to the relevant trainer/assessor.
Processing of Assessment
The Trainer/Assessor will be given 1 week to assess the assessment and submit the result/outcome to
the administration. Results could be Satisfactory or Unsatisfactory. The trainer will inform the student of the
outcome.
Re-Submission
When the student receives an “Unsatisfactory” result for an assessment, he/she is given 2 more opportunities
to resubmit the work. To be granted in excess of 3 submissions, will attract a $200 fee each time. If students
are re-submitting the assessment, they will only be re-assessed on the components of the activity initially
determined as “Unsatisfactory”. To ensure equity and fairness of assessment for all students, re-submission
activities will vary from those originally set by the assessor.
21Gen Institute Pty. Ltd. | National Provider Code: 41126 | CRICOS: 03572F
Plagiarism and CheatingGen Institute takes a comprehensive methodology to the treatment of plagiarism in academic work. The policy is intended to uphold honesty in learning and assessment and respect for the work of others. Violation of this policy will result in students being penalized.
For the purpose of this policy, plagiarism means presenting another person’s work as one’s own work by presenting, copying or reproducing it without acknowledgement of the source.
Plagiarism includes presenting work for assessment that includes:
Phrases, clauses, sentences, paragraphs or longer extracts from published or unpublished work (including the Internet) without acknowledgement of the source; or
The work of another person, without acknowledgement of the source
Examples of plagiarism and cheating include, but are not limited to:
Recycling - the resubmission for assessment of work that is the same, or substantially the same, as work previously submitted for assessment in the same or in a different unit of study in the same course. The exception to this is if the trainer has approved this or allowed the student to legitimately resubmit the assessment for purposes of improvement .
Fabrication of data. The engagement of another person to complete or contribute to an assessment or examination in place
of the student, whether for payment or otherwise or accepting such an engagement from another student or to copy another students assessment.
Communication, whether by speaking or some other means, to other students during an examination. Bringing into an examination forbidden material such as textbooks, notes, calculators or computers if it is
not an open book examination. Copying from other students during examinations. Inappropriate use of electronic devices to access information during examinations.
Students’ academic performance will be assessed by written or oral examination, assignments, practical, observation and presentation.
The purpose of this policy is to: Set out the principles underpinning Gen Institute’s approach to academic honesty. Identify individual
responsibilities for promoting the principles of academic honesty. Prescribe a transparent process for handling allegations of academic dishonesty.
Academic honesty
Gen Institute is committed to dealing with alleged plagiarism by students in accordance with the principles of procedural fairness.
Students therefore have the right to: Be informed of the allegations against them in sufficient detail to enable them to understand the exact
nature of the claims and to properly consider and respond. Have a practical period of time within which to reply to the claims against them. Have the matter resolved
in a timely manner. Be informed of their rights under this policy. Invite a support person or student representative to any meeting regarding alleged plagiarism and
cheating. Impartiality in any investigation process. An absence of bias in any decision-maker.
22 Gen Institute Pty. Ltd. | National Provider Code: 41126 | CRICOS: 03572F
Trainer’s responsibility for promoting academic honesty
It is a significant responsibility of the trainer to differentiate original from plagiarised work. Plagiarism is a judgement made by the trainer who is aware of the responsibilities involved in the task of academic assessment. Ways in which the trainer can measure plagiarism is through web search engines, comparison with other assignments, and consultation with colleagues.
Process for handling allegations of academic dishonesty
Where the trainer detects or is made aware of alleged plagiarism, the trainer must discuss the alleged plagiarism with the student and report the alleged plagiarism to the admin manager.
Where, following discussion with the student, the trainer forms the view that the student is guilty of plagiarism, the trainer may take the following appropriate action, including: Explaining referencing guidelines, and providing a copy Requiring the student to resubmit the
assessment. Requiring the student to undertake another form of assessment. Applying a fail grade to the assessment
in question Applying a fail grade to the unit of study. Refer the student to the Student Counsellor, Academic Manager or Campus Manager, where a 1st warning
letter may be issued.
If the re submission of the assessment(s) by the student is still found to be plagiarised, the student will be issued a 2nd written warning.
Regardless of the severity of the plagiarism, a copy of the written warning must be signed by the admin manager and placed in the student’s administration file. The student must be made aware that another resubmission will cost $200 per unit of competency and failure to demonstrate his/her own work may lead to their enrolment being cancelled on the basis of student misconduct.
Punctuality
As in a workplace, you are expected to arrive at least 10 minutes prior to actually beginning class. This allows you to organise your books or in the case of practical classes, have time to change into your uniform before class begins.
Attendance
Although Gen Institute does not report students to the Department of Immigration and Border Protection (DIBP) for low or non-attendance, we do monitor and record attendance. Typically, course progress cannot be attained without attendance. Students are therefore required to attend classes to be able to demonstrate competency.
Academic Course Progress
Gen Institute monitors, records and assesses the course progress of each student for the course in which the student is currently enrolled in accordance to the DIBP course progress policy. Gen Institute assesses each student’s progress at the end of each compulsory study period. The “compulsory study period” is defined in the “Definitions” section.
Intervention strategies are in place for any student who is not making satisfactory course progress.
It is made available to staff and students and it specifies:
Procedures for contacting and counseling students;
Strategies to assist identified students to achieve satisfactory course progress; and The process by which
the intervention strategy is activated.
23Gen Institute Pty. Ltd. | National Provider Code: 41126 | CRICOS: 03572F
Gen Institute’s intervention strategy includes provision for:
Where appropriate, advising students on the suitability of the course in which they are enrolled;
Assisting students by advising of opportunities for the students to be reassessed for tasks in units or
subjects they had previously failed, or demonstrate the necessary competency in areas in which they had
not been previously able to demonstrate competency; and
Advising students that unsatisfactory course progress in two consecutive study periods for a course could
lead to the student being reported to DIBP and cancellation of his or her visa, depending on the outcome
of any appeals process.
Gen Institute assesses the students against this policy at the end of each compulsory study period. If a
student is identified for the first time as not making satisfactory course progress, the intervention strategy is
implemented. The intervention strategy is activated within the first four weeks of the following study period.
If Gen Institute identifies a student who is at risk of making unsatisfactory course progress before the end of
the study period, it implements its intervention strategy as early as practicable.
If Gen Institute identifies a student as not making satisfactory course progress in a second consecutive
compulsory study period in a course, the Gen Institute notifies the student of its intention to report the
student to DIBP for unsatisfactory progress. The written notice of Gen Institute (of intention to report the
student for unsatisfactory progress), informs the student that he or she is able to access the Gen Institute’s
complaints and appeals process under Standard 8 and that the student has 20 working days in which to do
so. A student may appeal on the following grounds:
Provider’s failure to record or calculate a student’s marks accurately, Compassionate or compelling
circumstances, or
Provider has not implemented its intervention strategy and other policies according to its documented
policies and Procedures that have been made available to the student.
Where the student’s appeal is successful, the outcomes may vary according to the findings of the appeals
process.
i. If the appeal shows that there was an error in calculation, and the student actually made satisfactory
course progress, Gen Institute does not report the student, and there is no requirement for intervention.
ii. If the appeals process shows that the student has not made satisfactory progress, but there are
compassionate or compelling reasons for the lack of progress, ongoing support is provided to the
student through the Gen Institutes intervention strategy, and Gen Institute does not report the student.
During the process of the complaints and appeals Gen Institute will not cancel the enrolment of the
students.
Gen Institute notifies the Secretary of DIBP through PRISMS as soon as practicable of the student not achieving
satisfactory course progress where:
The student has chosen not to access the complaints and appeals processes within the 20 working day
period,
The student withdraws from the process, or
The process is completed and results in a decision supporting Gen Institute (i.e. the student’s appeal
was unsuccessful).Units for which the student is deemed not competent due to nonattendance must be
completed during term breaks.
24 Gen Institute Pty. Ltd. | National Provider Code: 41126 | CRICOS: 03572F
Credit TransferCredit transfer is the term used for the process of gaining recognition through a previous course or
unit of competency.
Credit transfer is applicable when the student has completed an identical competency ( if must have the
same unit code )at another Registered Training Organisation or at Gen Institute in another course. This means
it does not need to be completed again.
To apply for Credit Transfer a 12.1 Application form for RPL or Credit Transfer must be completed with
certified copies of the academic transcript attached.
RPL Procedures
Recognition of Prior Learning is a detailed process whereby knowledge and skills acquired through training,
work or life experiences may be acknowledged to gain credit toward current studies.
Evidence will be requested to support any claims. Some examples might include: previous formal study,
job descriptions, and samples of work and specific references.
There is a fee involved because a content expert will need to assess the application. The assessor must be
satisfied the applicant is currently competent.
25Gen Institute Pty. Ltd. | National Provider Code: 41126 | CRICOS: 03572F
Student WelfareGen Institute offers means and provision to help students make the utmost of their time in Australia all the
way from the time the students is offered enrolment to the time the student completes his course at Gen
Institute. Gen Institute makes every possible effort to assist students to make the evolution to their new
environment and help them feel at home. We frequently consult with students to gather feedback on their
experience at Gen Institute and continually endeavour to progress and expand our amenities. The result
is a supportive and safe environment that plays a crucial role in ensuring that students are able to perform
at their best.
Through the Student Counselor you are able to access direction in many areas such as: Finding somewhere
to live;
Receiving help in finding part time employment including pointers and tips on writing an current resume,
Understanding your rights under the Residential Tenancies Act;
Help from community groups if you are unable to afford food or other necessities,
Accessing medical help or free referrals (whereas under normal circumstances a student may be required
to pay for the actual service.
There are many leaflets and pamphlets covering all of the above topics and more and these are
displayed in prominent positions close to the administration area and on notice boards around the Student
Welfare / Counsellors main campus. Access to Counseling Services is available to all students and can be
accessed by simply asking your trainer or making an appointment with an administration staff member. In
situations where students require ongoing counseling, students will be referred to a community or other
support agency. Such ongoing support may incur a charge for services. The referral will be at no cost to the
student.
26 Gen Institute Pty. Ltd. | National Provider Code: 41126 | CRICOS: 03572F
Personal SafetyGen Institute staff is committed to providing a safe, secure and supportive environment for our students.
Security and personal safety is an important issue for everyone, and relies on all of us working together.
When you are out and about it is important to be alert and aware of your personal safety.
When attending classes at Gen Institute
The campus entrance will be staffed at all times during day and evening time classes and all entrants
asked for identification
Students will be asked to display their student card at all times when entering the campus Visitors are not
permitted into the campus without prior permission from College staff
Please contact the nearest member of staff if you:
Feel threatened or unsafe at any time on or off campus Have concerns about someone else’s behaviour
Are worried about someone harming themselves or someone else Receive unwanted attention or
communications
Please do not approach another person who is concerning you with their behaviour. Contact the nearest
member of staff.
Attending weekend classes
When traveling to Gen Institute be vigilant of the traffic on the road and be attentive while walking on the
road or when using public transport.
Park your car in a well-lit busy area and close to the building. Don’t leave valuables visible in your car. Lock all
doors and close all windows on leaving your car. Consider installing an immobilizer.
Look outside before you exit the building. Check your car if you notice anyone hanging around, contact a
member of staff or the police. Carry your keys in your hand for quick access to your vehicle. Pay attention to
your surroundings. Look around! If things don’t look right, go back inside the building and contact a member
of staff or call the police.
Always make sure there is someone else in the building that you know (staff, students, building attendant).
Walk confidently with a purpose, and at a steady pace.
Know the telephone numbers of the Institute and the Police (000).
If using public transport, know your time table, to avoid long periods of waiting, especially if you are alone.
When using public transport in the evening be cautious about using an iPod or other valuable equipment
and when using your mobile phone try to speak quietly and in English so as to not attract attention.
Create a buddy system for walking to parking lots or public transportation.
If you are going out at night remember:
Know the telephone numbers of the Institute and the Police (000).
27Gen Institute Pty. Ltd. | National Provider Code: 41126 | CRICOS: 03572F
Think ahead - consider how you are going to get home. What about pre-booking a taxi or arranging
transport with a friend or family member?
Never hitch-hike.
Make sure that you stay with your party and that someone Knows where you are at all times.
Make sure you have enough money to get home or to Phone
Try not to carry your wallet in your back trouser pocket where it is vulnerable and in clear view.
If you are socialising in a public place never leave your drink unattended. Read about Drink Spiking under
‘Alcohol, Smoking and Drugs’.
For further information on public safety and advice on how to make your studying at Gen Institute as
enjoyable and safe as possible please refer to Police Community safety website: http://www.police.vic.gov.
au/
28 Gen Institute Pty. Ltd. | National Provider Code: 41126 | CRICOS: 03572F
Emergency Contact
Australian Health Management 24-hour Emergency Help
Toll free any time any day. Please have your OSHC membership card handy when you call. The Emergency
Service Help line is accessible 24 hours, 7 days a week and gives you emergency medical assistance stress
and trauma counseling and an interpreter service.
Victims of Crime Helpline
Being a victim of crime can be a frightening experience with many short and long term consequences. If
you are a victim of a crime and would like to speak to someone, please give them a call.
International Student Care Service (ISCS)
ISCS provides friendly and professional advice, information, support and referral to local services and
community resources
Crisis intervention and support in emergency situations
Information about accommodation and housing providers Legal issues, health issues and social
isolation
Emergencies Ambulance | Fire Brigade | Police Lifeline for Counseling
State Emergency Service for storm, rain damage Vic Roads for traffic Hazards and information Work Safe for
workplace incidents
Australian Health Management 24-hour Emergency Help Victims of Crime Helpline
International Student Care Service (ISCS)
000 13 11 14 13 25 00 13 11 70 13 23 60
1800 006 745 1800 819 817 1800 056 449
29Gen Institute Pty. Ltd. | National Provider Code: 41126 | CRICOS: 03572F
Free Legal Services
Victoria Contacts
Casey Cardinia Community Legal Service Inc.
42 Claredale Road, Dandenong 3175
T: (03)9793 1993
Web: www.communitylaw.org.au/aseycardinia
International Student Legal Advice Clinic (IS LAC)
Street Address: 30 Hall Street,m Newport VIC 3015
Phone: (03) 9391 2244 Fax: (03) 9399 1686
Email: wsls@vicnet.net.au
Darebin Community Legal Centre Inc 265 High Street, Preston 3072
T: (03) 9484 7753
Web: www.communitylaw.org.au/darebin
Eastern Community Legal Centre Inc (East Branch)
Suite 3, Town Hall Hub 27 Bank Street,, Box Hill 3128 T: (03) 9285 4822
Web: www.eclc.org.au
Footscray Community Legal Centre Inc.
Level 1, 72 Buckley Street, Footscray 3011 T: (03) 9689 8444
Web: www.communitylaw.org.au/footscray
Women’s’ Legal Service Victoria
Level 3 43 Hardware Lane, Melbourne 3000
T: (03) 9642 0877 Toll Free: 1800 1330 302
E: justice@vicnet.net.au
30 Gen Institute Pty. Ltd. | National Provider Code: 41126 | CRICOS: 03572F
Certificate IV in BusinessNational Course Code: BSB40215
Course Description
This qualification reflects the role of individuals who use well developed skills and a broad knowledge base in a wide variety of contexts. They apply solutions to a defined range of unpredictable problems, and analyse and evaluate information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others.
Assessment Methods
Assessment is structured throughout the course. If learners are unable to achieve competency, additional support is provided through mentoring and access to re-assessment as outlined in the Gen Institute’s policies and procedures. Learners who are working in an appropriate business environment are able to base relevant assessment tasks on their workplace. This will be negotiated between the learner and the assessor. Assessment requires achievement across all tasks to demonstrate competence.
Assessment is carried out through a range of the following tasks: l Project Report l Questioning Observation l Written Questions Case Study l Third Party Report
Entry Requirements: l 18 years or older l Satisfactorily completed Year 12 or equivalent l International students must meet Student Visa requirements and provide evidence of English language
proficiency with a minimum score of IELTS 5.5 or minimum of 6 weeks of upper intermediate level Elicos or PTE - 42 or CAE - 47 or TOEFL-IBT-46 or TOEFL-PBT-527.
Recognition of Prior earning (RPL) and Credit Transfer
Learners with prior learning and work experience can apply for Recognition of Prior Learning. Learners who have completed corresponding units of competency and/or units contained within the packaging rules can apply for Credit Transfer.
Teaching Methods/Mode of Study
Face to face
Course duration
Total duration for this qualification is 40 weeks (including) breaks.
Students study minimum 20 hours a week for Thirty weeks, without breaks. Delivery and assessment takes place in fully equipped classrooms. l In order to complete Certificate IV in Business, a student needs to gain competency in 10. (1 core unit
and 9 elective units).
Pathways Information
Pathways into the qualification
Preferred pathways for candidates considering this qualification include:
31Gen Institute Pty. Ltd. | National Provider Code: 41126 | CRICOS: 03572F
l BSB30115 Certificate III in Business or other relevant qualification/s OR
l with vocational experience assisting in a range of environments providing administrative or operational
support to individuals and/or teams but without a formal business qualification.
Pathways from the qualification
After achieving this qualification candidates may undertake:
l A range of Diploma level qualifications within the BSB Business Services Training Package, or other
Training Packages.
Employment Options
l Accounts Clerk
l Customer Service Advisor
l Clerk
l E-business Practitioner
l Legal Receptionist
l Medical Receptionist
l Office Administration Assistant
l Student Services Officer
National Code Unit of Competency Core/Elective
BSBWHS401Implement and monitor WHS policies, procedures and programs to meet legislative requirements
Core
BSBRSK401 Identify and Apply Risk Management Process Elective
BSBREL401 Establish Networks Elective
BSBMKG414 Undertake Marketing Activities Elective
BSBADM405 Organise Meetings Elective
BSBCUS401 Co-ordinate Implementation of customer service strategies Elective
BSBINN301 Promote Innovation in a Team Environment Elective
BSBMKG413 Promote Products and Service Elective
BSBLED401 Develop teams and individuals Elective
BSBRES401 Analyse and Present Research Information Elective
Location and Facilities
Gen Institute is located at 416-420(Basement)Collins st, Melbourne, Vic 3000. And has well-appointed facilities
that offer a comfortable learning environment.
Fees:
Total Course Fees $7500.00 (Payment Plan Option is available) Itemised fee details are available
on: http://gen.edu.au/costs/ l All fees are subject to change at any time.
l Students have the option of a payment plan when paying their fees.
l Refunds are made strictly in accordance with the Gen Institute’s Refund Policy.
l All fees shown are in Australian dollars and do not include living or accommodation expenses.
32 Gen Institute Pty. Ltd. | National Provider Code: 41126 | CRICOS: 03572F
Diploma of Business National Course Code: BSB50215
Course Description
This qualification reflects the role of individuals who use well-developed skills and a broad knowledge base in
a wide variety of contexts. They apply solutions to a defined range of unpredictable problems, and analyse
and evaluate information from a variety of sources. They may provide leadership and guidance to others
with some limited responsibility for the output of others.
Assessment Methods
Assessment is structured throughout the course. If learners are unable to achieve competency, additional
support is provided through mentoring and access to re-assessment as outlined in the Gen Institute’s
policies and procedures. Learners who are working in an appropriate business environment are able to base
relevant assessment tasks on their workplace. This will be negotiated between the learner and the assessor.
Assessment requires achievement across all tasks to demonstrate competence.
Assessment is carried out through a range of the following tasks l Written Assessments
l Written Questions Answers Case Studies
Entry requirements 18 years or older
l Satisfactorily completed Year 12 or equivalent
l International students must meet Student Visa requirements and provide evidence of English language
proficiency with a minimum score of IELTS 5.5 or minimum of 6 weeks of upper intermediate level
Elicos or PTE - 42 or CAE - 47 or TOEFL-IBT-46 or TOEFL-PBT-527.
Recognition of Prior Learning (RPL) and Credit Transfer
Learners with prior learning and work experience can apply for Recognition of Prior Learning. Learners
who have completed corresponding units of competency and/or units contained within the packaging rules
can apply for Credit Transfer.
Teaching Methods/Mode of Study
Face to face
Course duration
Total duration for this qualification is 42 weeks (including) breaks.
Students study minimum 20 hours a week for Thirty-two weeks, without breaks. Delivery and assessment
takes place in fully equipped classrooms.
l In order to complete Diploma of Business, a student needs to gain competency in 8 Units.
Pathways into the qualification
Preferred pathways for candidates considering this qualification include:
l BSB40215 Certificate IV in Business or other relevant qualification OR
33Gen Institute Pty. Ltd. | National Provider Code: 41126 | CRICOS: 03572F
l with vocational experience in a range of work environments in senior support roles but without a
qualification.
Pathways from the qualification
l After successful completion of BSB50215 - Diploma of Business learners can continue this study in
BSB60215 Advanced Diploma of Business or a range of other Advanced Diploma qualifications.
Employment Opportunities
This course may provide you with employment opportunity in a business as
l Program coordinator
l Program consultant
l Executive officer
National Code Unit of Competency Core/Elective
BSBADM502 Manage meetings Elective
BSBADM506 Manage business document design and development Elective
BSBWOR501 Manage personal work priorities and professional development Elective
BSBHRM506 Manage recruitment, selection and induction processes Elective
BSBHRM513 Manage workforce Planning Elective
BSBFIM502 Manage Payroll Elective
BSBPMG522 Undertake project work Elective
BSBRSK501 Manage Risk Elective
Location and Facilities
Gen Institute is located at 416-420(Basement)Collins st, Melbourne, Vic 3000. And has well-appointed facilities
that offer a comfortable learning environment.
Fees
Total Course Fees $8000.00 (Payment Plan Option is available) Itemised fee details are available
on: http://gen.edu.au/our-courses/fees-and-charges/
l All fees are subject to change at any time.
l Students have the option of a payment plan when paying their fees.
l Refunds are made strictly in accordance with the Gen Institute’s Refund Policy.
l All fees shown are in Australian dollars and do not include living or accommodation expenses.
34 Gen Institute Pty. Ltd. | National Provider Code: 41126 | CRICOS: 03572F
Advance Diploma of BusinessNational Course Code: BSB60215
Course Description:
This qualification reflects the role of individuals who use well-developed skills and a broad knowledge base in
a wide variety of contexts. They apply solutions to a defined range of unpredictable problems, and analyse
and evaluate information from a variety of sources. They may provide leadership and guidance to others
with some limited responsibility for the output of others.
Assessment Methods
Assessment is structured throughout the course. If learners are unable to achieve competency, additional
support is provided through mentoring and access to re-assessment as outlined in the Gen Institute’s
policies and procedures. Learners who are working in an appropriate business environment are able to base
relevant assessment tasks on their workplace. This will be negotiated between the learner and the assessor.
Assessment requires achievement across all tasks to demonstrate competence.
Assessment is carried out through a range of the following tasks: l Written Assessments
l Written Questions Answers Case Studies
Entry requirements l 18 years or older
l Satisfactorily completed Year 12 or equivalent
l International students must meet Student Visa requirements and provide evidence of English language
proficiency with a minimum score of IELTS 5.5 or minimum of 6 weeks of upper intermediate level
Elicos or PTE - 42 or CAE - 47 or TOEFL-IBT-46 or TOEFL-PBT-527.
Recognition of Prior Learning (RPL) and Credit Transfer
Learners with prior learning and work experience can apply for Recognition of Prior Learning. Learners
who have completed corresponding units of competency and/or units contained within the packaging rules
can apply for Credit Transfer.
Teaching Methods/Mode of Study
Face to face
Course duration
Total duration for this qualification is 52 weeks (including) breaks.
Students study minimum 20 hours a week for Forty-two weeks, without breaks. Delivery and assessment
takes place in fully equipped classrooms.
l In order to complete Advanced Diploma of Business, a student needs to gain competency in 8
Units.
Pathways into the qualification
Candidates may enter the qualification through a number of entry points demonstrating potential to
undertake vocational education and training at advanced diploma level, including:
35Gen Institute Pty. Ltd. | National Provider Code: 41126 | CRICOS: 03572F
l BSB50215 Diploma of Business or other relevant qualification or
l with substantial vocational experience in a range of environments, acting in a range of senior support
or technical roles.
Pathways from the qualification
After achieving this qualification learners may choose to undertake studies at higher education level.
Employment Opportunities:
Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification
include: l Senior administrator
l Senior executive
National Code Unit of Competency Core/Elective
BSBFIM601 Manage finances Elective
BSBHRM602 Manage human Resources strategic planning Elective
BSBMKG608 Develop organisational marketing objectives Elective
BSBMKG609 Develop a marketing plan Elective
BSBMKG603 Manage the marketing process Elective
BSBADV602 Develop an Advertising Campaign Elective
BSBINN601 Lead and Manage organizational change Elective
BSBSUS501 Develop workplace policy and procedures for sustainability Elective
Location and Facilities
Gen Institute is located at 416-420(Basement) Collins st, Melbourne, Vic 3000. And has well-appointed facilities
that offer a comfortable learning environment.
Fees
Total Course Fees $10000.00 (Payment Plan Option is available) Itemised fee details are available
on: http://gen.edu.au/our-courses/fees-and-charges/
l All fees are subject to change at any time.
l Students have the option of a payment plan when paying their fees.
l Refunds are made strictly in accordance with the Gen Institute’s Refund Policy.
l All fees shown are in Australian dollars and do not include living or accommodation expenses.
36 Gen Institute Pty. Ltd. | National Provider Code: 41126 | CRICOS: 03572F
Diploma of Leadership & ManagementNational Course Code: BSB51915
Course Description:
This qualification reflects the role of individuals who are engaged to manage the work of others or to add value
to or review management practices. Their role may be in any industry or organisational setting. Typically
people in these roles will have considerable experience in their respective industries or vocational areas and
combine an informed perspective of specific work requirements with their managerial approaches. The
qualification requires a sound theoretical knowledge base and managerial competencies to plan, carry out
and evaluate own work or the work of a team.
Assessment Methods
Assessment is structured throughout the course. If learners are unable to achieve competency, additional
support is provided through mentoring and access to re-assessment as outlined in the Gen Institute’s
policies and procedures. Learners who are working in an appropriate business environment are able to base
relevant assessment tasks on their workplace. This will be negotiated between the learner and the assessor.
Assessment requires achievement across all tasks to demonstrate competence.
Assessment is carried out through a range of the following tasks: l Written Assessments
l Written Questions Answers Case Studies
Entry requirements l 18 years or older
l Satisfactorily completed Year 12 or equivalent
l International students must meet Student Visa requirements and provide evidence of English language
proficiency with a minimum score of IELTS 5.5 or minimum of 6 weeks of upper intermediate level
Elicos or PTE - 42 or CAE - 47 or TOEFL-IBT-46 or TOEFL-PBT-527.
Recognition of Prior Learning (RPL) and Credit Transfer
Learners with prior learning and work experience can apply for Recognition of Prior Learning. Learners
who have completed corresponding units of competency and/or units contained within the packaging rules
can apply for Credit Transfer.
Teaching Methods/Mode of Study
Face to face
Course duration
Total duration for this qualification is 52 weeks (including) breaks.
Students study minimum 20 hours a week for Forty-six weeks, without breaks. Delivery and assessment takes
place in fully equipped classrooms. l In order to complete Diploma of Leadership & Management, a student needs to gain competency in
12 Units, 4 Core Units and 8 Elective Units.
37Gen Institute Pty. Ltd. | National Provider Code: 41126 | CRICOS: 03572F
Pathways into the qualification
Preferred pathways for candidates considering this qualification include:
l BSB42015 Certificate IV in Leadership and Management or other relevant qualification OR
l with vocational experience in a range of work environments in senior support roles but without a
qualification.
Pathways from the qualification
After successful completion of BSB51915 learners can continue this study in BSB61015 Advanced Diploma of
Leadership and Management or other Advanced Diploma Qualification.
Employment Opportunities:
Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification
include:
l Manager
National Code Unit of Competency Core/Elective
BSBLDR501 Develop and use emotional intelligence Core
BSBMGT517 Manage operational plan Core
BSBLDR502 Lead and manage effective workplace relationships Core
BSBWOR502 Lead and manage team effectiveness Core
BSBCUS501 Manage quality customer service Elective
BSBMGT516 Facilitate continuous improvement Elective
BSBMGT502 Manage People Performance Elective
BSBFIM501 Manage budgets and financial plans Elective
BSBWOR501 Manage personal work priorities and professional development Elective
BSBWHS501 Ensure a safe workplace Elective
BSBSUS501 Develop workplace policy and procedures for sustainability Elective
BSBADM502 Manage meetings Elective
Location and Facilities
Gen Institute is located at 416-420(Basement)Collins st, Melbourne, Vic 3000. And has well-appointed facilities
that offer a comfortable learning environment.
Fees
Total Course Fees $10000.00 (Payment Plan Option is available) Itemised fee details are available
on: http://gen.edu.au/our-courses/fees-and-charges/
l All fees are subject to change at any time.
l Students have the option of a payment plan when paying their fees.
l Refunds are made strictly in accordance with the Gen Institute’s Refund Policy.
l All fees shown are in Australian dollars and do not include living or accommodation expenses.
38 Gen Institute Pty. Ltd. | National Provider Code: 41126 | CRICOS: 03572F
Advanced Diploma of Leadership & ManagementNational Course Code: BSB61015
Course Description:
This qualification reflects the role of individuals who have senior or managerial responsibilities. They may
oversee the work of others or have specialised roles where they do not supervise others but provide strategic
leadership.
Assessment Methods
Assessment is structured throughout the course. If learners are unable to achieve competency, additional
support is provided through mentoring and access to re-assessment as outlined in the Gen Institute’s
policies and procedures. Learners who are working in an appropriate business environment are able to base
relevant assessment tasks on their workplace. This will be negotiated between the learner and the assessor.
Assessment requires achievement across all tasks to demonstrate competence.
Assessment is carried out through a range of the following tasks: l Written Assessments
l Written Questions Answers Case Studies
Entry requirements l 18 years or older
l Satisfactorily completed Year 12 or equivalent
l International students must meet Student Visa requirements and provide evidence of English language
proficiency with a minimum score of IELTS 5.5 or minimum of 6 weeks of upper intermediate level
Elicos or PTE - 42 or CAE - 47 or TOEFL-IBT-46 or TOEFL-PBT-527.
Recognition of Prior Learning (RPL) and Credit Transfer
Learners with prior learning and work experience can apply for Recognition of Prior Learning. Learners
who have completed corresponding units of competency and/or units contained within the packaging rules
can apply for Credit Transfer.
Teaching Methods/Mode of Study
Face to face
Course duration
Total duration for this qualification is 52 weeks (including) breaks. Students study minimum 20 hours a week
for Forty Six weeks, without breaks. Delivery and assessment takes place in fully equipped classrooms. In
order to complete Advanced Diploma of Leadership & Management, a student needs to gain competency in
12 Units, 4 Core Units and 8 Elective Units.
Pathways into the qualification
Preferred pathways for candidates considering this qualification include:
39Gen Institute Pty. Ltd. | National Provider Code: 41126 | CRICOS: 03572F
l BSB51915 Diploma of Leadership and Management or other relevant qualification
OR
l with vocational experience in a range of work environments in senior support roles but without a
qualification.
Pathways from the qualification
After achieving this qualification learners may choose to undertake studies at higher education level.
Employment Opportunities:
Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification
include:
l Area Manager
l Department Manager
l Regional Manager.
National Code Unit of Competency Core/Elective
BSBFIM601 Manage finances Core
BSBINN601 Lead and manage organisational change Core
BSBMGT605 Provide leadership across the organisation Core
BSBMGT617 Develop and implement a business plan Core
BSBMGT616 Develop and implement strategic plans Elective
BSBCOM603 Plan and establish compliance management systems Elective
BSBWHS605 Develop, implement and maintain WHS management systems Elective
BSBINM601 Manage knowledge and information Elective
BSBMGT608 Manage innovation and continuous improvement Elective
BSBHRM602 Manage human resources strategic planning Elective
BSBMKG609 Develop a marketing plan Elective
BSBSUS501 Develop workplace policy and procedures for sustainability Elective
Location and Facilities
Gen Institute is located at 416-420(Basement) Collins st, Melbourne, Vic 3000. And has well-appointed facilities
that offer a comfortable learning environment.
Fees
Total Course Fees $10000.00 (Payment Plan Option is available) Itemised fee details are available
on: http://gen.edu.au/our-courses/fees-and-charges/
l All fees are subject to change at any time.
l Students have the option of a payment plan when paying their fees.
l Refunds are made strictly in accordance with the Gen Institute’s Refund Policy.
l All fees shown are in Australian dollars and do not include living or accommodation expenses.
40 Gen Institute Pty. Ltd. | National Provider Code: 41126 | CRICOS: 03572F
Diploma of Building and Construction(Management)National Course Code: CPC50308
Course Description:
A Diploma of Building and Construction (Management) qualification is specifically designed for those participants who will be currently employed in a Supervisory/Management position and wish to gain a formal qualification. Graduates from this course can expect to gain an understanding of the specialist skills and knowledge required to become a construction manager or construction project manager in a range of work contexts, including the project management environment.
Assessment Methods
Assessment is structured throughout the course. If learners are unable to achieve competency, additional support is provided through mentoring and access to re-assessment as outlined in the GEN’s policies and procedures. Learners who are working in an appropriate construction environment are able to base relevant assessment tasks on their workplace. This will be negotiated between the learner and the assessor. Assessment requires achievement across all tasks to demonstrate competence.
Assessment is carried out through a range of the following tasks:
l Projects l Written Questions Answers l Case Studies and Demonstrations
Entry requirements l 18 years or older l Satisfactorily completed Year 12 or equivalent l International students must meet Student Visa requirements and provide evidence of English language
proficiency with a minimum score of IELTS 5.5 or minimum of 6 weeks of upper intermediate level Elicos or PTE - 42 or CAE - 47 or TOEFL-IBT-46 or TOEFL-PBT-527.
Recognition of Prior Learning (RPL) and Credit Transfer
Learners with prior learning and work experience can apply for Recognition of Prior Learning. Learners who have Completed corresponding units of competency and/or units contained within the packaging rules can apply for Credit Transfer.
Teaching Methods/Mode of Study
Face to face
Course duration
Total duration for this qualification is 52 weeks (including) breaks. Students study minimum 20 hours a week for forty two weeks, without breaks. Delivery and assessment takes place in fully equipped classrooms. In order to complete Diploma of Building and Construction (Management), a student needs to gain competency in 12 Units. Of which, there are 5 core units and 7 elective units.
Pathways into the qualification
Candidates may enter the qualification through a number of entry points demonstrating potential to undertake vocational education and training at diploma level, including:
41Gen Institute Pty. Ltd. | National Provider Code: 41126 | CRICOS: 03572F
l CPC40508 Certificate IV in Building and Construction (Site Management) or l with substantial vocational experience in a range of building and construction support roles but
without a qualification
Pathways from the qualification
After successful completion of CPC50308 –Diploma of Building and Construction (Management) learners can continue their study in Advanced Diploma of Building and Construction (Management)
Course Structure
National Code Unit of Competency Core/Elective
BSBFIM501A Manage budgets and financial plans Core
BSBHRM402A Recruit, select and induct staff Core
BSBITU402 Develop and use complex spreadsheets Elective
BSBITU404 Produce complex desktop published documents Elective
BSBMGT515A Manage operational plan Core
BSBOHS504B Apply principles of OHS risk management Core
BSBRSK501 Manage risk Elective
BSBMGT502 Manage People Performance Elective
BSBCUS501 Manage quality customer service Elective
BSBWOR501 Manage personal work priorities and professional development Elective
BSBWOR502B Ensure team effectiveness Core
BSBSLS502 Lead and manage a sales team Elective
Employment Opportunities:
Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include: l Project manager l Construction manager l Estimating manager l Sales manager
Location and Facilities
Gen Institute is located at 416-420(Basement)Collins st, Melbourne, Vic 3000. And has well-appointed facilities that offer a comfortable learning environment.
Fees:
Total Course Fees $10000.00 (Payment Plan Option is available) Itemised fee details are available on: http://gen.edu.au/our-courses/fees-and-charges/ l All fees are subject to change at any time. l Students have the option of a payment plan when paying their fees. l Refunds are made strictly in accordance with the Gen Institute’s Refund Policy.
l All fees shown are in Australian dollars and do not include living or accommodation expenses.
42 Gen Institute Pty. Ltd. | National Provider Code: 41126 | CRICOS: 03572F
Student Code of ConductThe Objective of Gen Institute’s code of conduct and disciplinary policy and procedure is to promote an
environment in which students develop a positive and responsible attitude towards the work environment,
customers and colleagues. As part of this, Gen Institute supports a system of informed consequence for
actions.
A disciplinary procedure exists for the proper management of disciplinary issues. The procedure is
designed to ensure fairness and objectivity and its primary purpose is not intended as a form of punishment
but as a means of providing students with the opportunity to correct or modify their behaviour through fair
and objective means.
Where behaviour is deemed to be improper or inappropriate as outlined below, Gen Institute will take
action in accordance with the Student Disciplinary Policy described below.
1.0 Student Misbehaviour
1.1 Improper or inappropriate behaviour includes but is not restricted to:
l Being on Gen Institute’s premises and consuming or having consumed alcohol; Persistent disruptive
behaviour;
l Verbally abusive or hostile behaviour affecting fellow students;
l Smoking or the use of prohibited or illegal substances at Gen Institute’s classes or on Gen Institute’s
premises;
l Deliberate misuse of Gen Institute’s equipment or materials; Behavior of a discriminatory nature;
l Carrying, use or being in possession of a prescribed or regulated weapon or dangerous article on Gen
Institute’s premises;
l Physical assault on a member of general or teaching staff, other students or members of the public or
behavior which is perceived to be threatening;
l Theft from staff or students at Gen Institute;
l Slander or harassment (whether verbal, sexual or otherwise) of staff or other students; Arson at Gen
Institute’s property;
l Willful or malicious damage to Gen Institute property or equipment.
l Any student who has been found to willingly or accidentally activate fire or security alarms which
result in the calling out of emergency services such as the fire department, police, ambulance or any
other emergency service will be liable for whatever costs are incurred by their actions. Furthermore,
students may be prosecuted under State or Federal laws in relation to their actions.
l Where fees, in excess of $500, are due and payable by a student
l Where a student has failed to attend classes for 10 consecutive days without prior approval, or without
a medical certificate from a registered medical practitioner.
l Where a student has found to be cheating within the meaning of the Academic Misconduct Policy as
set out on Gen Institute’s website.
l Conduct that is discriminatory and /or threatening on the basis of religion, culture, race, sexual
differences, age, disability, or socio-economic status, whether to other students, staff members, or
any other person at the Gen Institute’s premises.
43Gen Institute Pty. Ltd. | National Provider Code: 41126 | CRICOS: 03572F
Smoking
Tobacco Act 1987 (Vic) or Tobacco Products Regulation Act 1997 (SA) prohibits you from smoking in or
around buildings or in Victorian motor vehicles. It is an offence to smoke within 4 metres of any part of the
entrance to a building. Any breaches to the Act can result in fines being issued. You are only permitted
to smoke in marked designated smoking areas, and must remain in these areas whilst smoking.
Discrimination
Discrimination occurs when a person is treated less favourably than another person because of perceived
attributes such as age, gender, sexuality, race, ethnicity, cultural background, disability status, or socio-
economic status.
Discrimination whether direct or indirect is unlawful under the Equal Opportunity Act 2010 (Vic) or Equal
Opportunity Act 1984 (SA). Acts of discrimination will be considered as acts of behavioural misconduct
and will result in disciplinary action, and may be reported to the appropriate authorities.
Confidentiality
As an enrolled student of Gen Institute, you may be required to attend practical work placements as part of
your studies. During these placements, you may become familiar with information that is confidential to that
workplace (for example financial or business affairs, personal affairs and family background of staff and
clients, technical information, trade secrets, know-how, formulae, processes, ideas, and inventions). You
must not divulge any confidential information that you become aware of during a placement. Breaches of
confidentiality will be considered to be acts of behavioural misconduct and may result in disciplinary action.
Dress Code
Gen Institute is predominantly an adult learning environment that prepares you for employment in
business and industry, as well as for further career-related training. As such you are expected to dress in a
manner that is neat, clean, and safe at all times, and in a manner that would be expected in the workplace.
There is no desire on the part of Gen Institute to make dress standards too rigid. However, whilst attending
the institute you must wear appropriate clothing. In particular you must:
l Wear all personal protective equipment and/or clothing necessary to meet the work health and safety
requirements of your course. You are responsible for wearing appropriate clothing which minimises
risk to yourself.
l Wear clothing appropriate to the program of study.
l Wear appropriate footwear at all times. It is not permitted for anyone to enter Gen Institute buildings
with bare feet. Enclosed footwear is recommended
l Not wear clothing that is likely to offend others in terms of its lack of decency, modesty, or cleanliness,
or because of slogans, cartoons, or any symbol or graphic worn to provoke, intimidate, condemn, or
ridicule others.
l Not wear motorcycle helmets in Gen Institute building.
Student identification cards
Whilst on Gen Institute premises, you are required to carry an Institute Student Identification card (or
alternative identification where an Institute Student Identification card is not issued), and to produce it
when requested by a member of staff. Institute staff is entitled to request individuals to leave Institute
premises if student identification cannot be provided. If you lose your Student Identification card you may
44 Gen Institute Pty. Ltd. | National Provider Code: 41126 | CRICOS: 03572F
be required to pay costs associated with a replacement card. You should return your Student Identification
card to your Institute’s student services/customer services if you withdraw from your program of study.
Harassment Policy
Gen Institute strives in the every step of its way to maintain a safe and healthy learning and working
environment and this policy helps Gen Institute to achieve it.
Gen Institute leaves no stone unturned to eliminating harassment including sexual harassment and bullying
of any person involved with the institute. Administrative Managers have a responsibility to ensure everyone
in the workplace is aware that harassment is unacceptable. Administrative Managers must also ensure
the workplace is free from items or materials that, in the context of general community standards, may be
considered offensive by other people.
At an instance when student feels harassed by other students or staff of Gen Institute, students should
contact the management. If an employee feels they are being harassed by other staff or students, they
should immediately approach their manager to discuss the situation.
All harassment complaints will be investigated impartially, seriously, empathetically and in strict confidence,
taking into account the privacy of all parties.
45Gen Institute Pty. Ltd. | National Provider Code: 41126 | CRICOS: 03572F
Deferment, Suspension and Cancellation Policy
Deferment of Enrolment
Course Deferment means delaying the commencement of the course prior to the date the course will start
either by the student or by Gen Institute.
Cancellation of Enrolment
Course Cancellation means cancelling the enrolment of the course that a student is studying. This is for
students who are studying their course at the Gen Institute and wish to cancel their course and no longer
study at that course in the Gen Institute. This can either be requested by the student or initiated by Gen
Institute.
Suspension of Enrolment
Course Suspension means taking a leave of absence during the studies. This is for students who are studying
their course at the Gen Institute and wish to suspend their studies for a certain period of time.
This can either be requested by the student or initiated by Gen Institute. Students on a student Visa are not
permitted to defer the commencement date of their course unless it is for exceptional circumstances e.g
bereavement.
Students must specify in writing the duration and reason for the deferral to Visa cancellation may be initiated
by DIBP if the deferral is for more than one semester. Gen Institute will enter a student Course Variation
to DIBP via the PRISMS System. Students are able to initiate deferral, suspension or cancellation of their
studies during their stay in Australia only in certain limited circumstances. Students may also have their
enrolment suspended due to misbehavior, which can also be grounds for cancellation of studies.
Students have the right to appeal a decision by Gen Institute to defer, suspend or cancel their studies
and Gen Institute will not notify DIBP of a change to the enrolment status until the internal complaints and
appeals process is completed.
Student Initiated Deferral
A student wishing to defer an enrolment must do so prior to the commencement of the course. Students
must complete an ‘Application to defer, suspend or cancel enrolment’ and submit to the student
Administrations Department. Gen Institute is only able to temporarily suspend the enrolment of the
student on the grounds of compassionate or compelling circumstances. These circumstances could include,
but are not limited to:
l Serious illness or injury, where a medical certificate states that the student was / is unable to attend
classes Bereavement of close family members such as parents or grandparents (Where possible a
death certificate must be provided)
l Major political upheaval or natural disaster in the home country requiring emergency travel and this
has impacted on the student’s studies or traumatic experience which could include:
l Involvement in or witnessing a serious accident
46 Gen Institute Pty. Ltd. | National Provider Code: 41126 | CRICOS: 03572F
l Witnessing or being the victim of a serious crime that has impacted on the student (these cases
should be supported by police or psychologists’ reports)
l Where Gen Institute is unable to offer a pre-requisite unit or…
l Inability to begin studying on the course commencement date due to delay in receiving a student
visa.
Students will be required to complete an application to Defer, Suspend or Cancel Enrolment and submit it
to the Administrations Department. Students will also be required to provide evidence of the compassionate
or compelling circumstances in their application. (i.e. a medical certificate or police report, etc.)
Student Initiated Cancellation
l Students wishing to cancel their enrolment must complete an ‘application to defer, suspend or cancel
enrolment’ and submit to the student Administration Department.
l Students wishing to cancel their enrolment prior to completing 6 months of study in their principle
course must provide a letter of offer from an alternative provider. This is required under Standard 7 of
the National Code and further information can be gained from the ‘Transfer between Providers Policy
/ Procedure’.
l Gen Institute may defer an enrolment where the course is not being offered on the proposed date,
site, or any other reason Gen Institute deems necessary to cancel the course.
Provider Initiated Suspension
Gen Institute has the ability to suspend a student’s enrolment on the grounds of misbehavior. This misbehavior
may include but is not limited to acts of discrimination, sexual harassment, and vilification or bullying as
well as acts of cheating or plagiarism. Such acts of misbehavior will be classified into one of two categories:
Academic Misconduct or General Misconduct.
Provider Initiated Cancellation
In some cases where the student’s misconduct is severe, Gen Institute has the right to cancel the
enrolment. All students are to be given 20 working days to access the complaints and appeals procedure
before reporting any provider initiated suspensions or cancellations of enrolments to the Department
of Immigration and Border Protection. Gen Institute will not notify DIBP of a change to the enrolment
status until the internal complaints and appeals process is completed.
For the full policy and forms, visit: www.gen.edu.au
47Gen Institute Pty. Ltd. | National Provider Code: 41126 | CRICOS: 03572F
Complaints & Appeals
Scope
This policy and procedure applies to all Staff and students of Gen Institute.
Policy
This policy/procedure supports ‘Standard 8 – Complaints and Appeals’ of the ‘National Code of Practice for
Registration Authorities & Providers of Education & Training to Overseas Students 2007’
And
The policy supports Standard 6. Complaints and appeals are recorded, acknowledged and dealt with fairly,
efficiently and effectively.
Despite all efforts of Gen Institute to provide satisfactory services to its students, complaints may occasionally
arise that require formal resolution. Each and every student has the opportunity to formally present his/her
case at no cost to himself/herself. The following procedures provide students the opportunity to have
Complaint & Appeal resolved and resolutions reached. This process incurs no cost to either party involved.
Complaints Informal process
Where possible all non-formal attempts shall be made to resolve the Complaint or appeal. This may include
advice, discussions, and Operations mediation in relation to the issue and the student’s Complain or appeal.
Any staff can be involved in this informal process to resolve issues but once a student has placed a formal
complaint or appeal the above said procedures must be followed.
General Complaints
All complaints or appeals are to be submitted through 8.1 Complaints and appeals form to the Admin manager.
It is his responsibility to deal with the complaint in the first instance. Complaints are to include the following
information:
l Submission date of complaint - Name of complainant;
l Nature of complaint;
l Date of the events which lead to the complaint - Attachments (if applicable);
Once the 8.1 Complaints and appeals form is received it is to be entered into the Complaints and appeals
Register which is monitored by the Operations Manager. The information to be contained and updated within
the 8.1 Complaints and appeals form is as follows:
l Submission date of complaint - Name of complainant;
l Description of complaint / appeal - Determined Resolution; and
l Date of Resolution.
A student may be assisted or accompanied by a support person regardless of the nature of the Complaint &
Appeal.
Once a complaint has been filed and logged in the Complaints and appeals registerthe Admin Manager shall
notify Operations Manager of the complaint and provide any further documentation related to the matter.
The Operations Manager shall then refer the matter to the appropriate staff to resolve, or make a decision
on the complaint at hand within 10 working days and keep the complainant informed of any decisions or
outcomes concluded, or processes in place to deal with the complaint.
48 Gen Institute Pty. Ltd. | National Provider Code: 41126 | CRICOS: 03572F
Once a decision has been reached the operations manager shall be required to inform all parties involved of
any decisions or outcomes that are concluded in writing.
Copies of all documentation, outcomes and further action required will be placed into the complaints and
appeals register by the admin manager and on the student file.
With the notification of the outcome of the formal complaint the students shall also be notified that they have
the right to appeal. To appeal a decision Gen Institute must receive, in writing, grounds of the appeal. Students
are referred to the appeals procedure.
Operations Complaints
Any student, potential student, or third party may submit a formal complaint to Gen Institute with the
reasonable expectation that all complaints will be treated with integrity and privacy. There is no cost for the
complaints process unless it is referred to a third party.
Complaints should be submitted in writing using the complaints and appeal form
All formally submitted complaints or appeals are submitted to the Student Support Officer. It is his responsibility
to deal with the complaint in the first instance. Complaints are to include the following information:
l Submission date of complaint -Name of complainant;
l Nature of complaint ;
l Date of the event which lead to the complaint -Attachments (if applicable);
Once a formal complaint is received it is to be entered into the ‘complaints and appeals register’ which is
monitored by the Operations Manager regularly. The information to be contained and updated within the
register is as follows:
l Submission date of complaint -Name of complainant;
l Description of complaint / appeal -Determined Resolution; and
l Date of Resolution.
Each complainant or appellant will have the opportunity to formally present their case at no cost
A student may be assisted or accompanied by a support person regardless of the nature of the complaint
throughout the process at all times.
Once a complaint has been filed and logged in the ‘complaints and appeals register’ the Student Admin
Manager shall notify the Operations Manager of the complaint and provide any further documentation related
to the matter.
The Operations Manager shall then refer the matter to the appropriate staff to resolve, or make a decision
on the complaint within 10 working days and keep the complainant informed of any decisions or outcomes
concluded, or processes in place to deal with the complaint.
Once a decision has been reached the Operations Manager shall be required to inform all parties involved of
any decisions or outcomes that are concluded in writing. Within the notification of the outcome of the formal
complaint the students shall also be notified that they have the right to appeal. To appeal a decision Gen
Institute must receive, in writing, grounds of the appeal. Students are referred to the appeals procedure.
49Gen Institute Pty. Ltd. | National Provider Code: 41126 | CRICOS: 03572F
The Operations Manager shall ensure that Gen Institute will act immediately on any substantiated complaint.
If the internal or any external complaint handling or appeal process results in a decision that supports the
student, Gen Institute will immediately implement any decision and/or corrective and preventative action that
are required, and advise the student of the outcome.
Copies of all documentation, outcomes and further action required will be placed into the ‘complaints and
appeals register’ by the Student Admin Manager and on the students file.
Appealing a Decision
All students have the right to appeal decisions made by Gen Institute where reasonable grounds can be
established. The areas in which a student may appeal a decision made by Gen Institute may include:
l Assessments conducted
l Deferral, suspension, or cancellation decisions made in relation to the student’s enrolment
l Or any other conclusion / decision that is made after a complaint has been dealt with by Gen Institute
in the first instance.
l If the student accesses Gen Institute’s internal complaints and appeals process, suspension or
cancellation of the student’s enrolment cannot take effect until the internal process is completed.
l To activate the appeals process the student is to complete ‘complains and appeal form’ which is
to include a summary of the grounds the appeal is based upon. The reason the student feels the
decision is unfair is to be clearly explained and help and support with this process can be gained from
student administrations department.
l The Operations Manager shall then determine the validity of the appeal and organise a meeting with
all parties involved in the matter and attempt to seek resolution where appropriate.
l The process for all formally lodged appeals will begin within 10 working days of the appeal being
lodged. The Operations Manager shall ensure that Gen Institute acts on any substantiated appeal.
l Where an appeal has been lodged it will be defined into one of the following categories and the
appropriate procedures followed:
Operations appeals
Where a student has appealed a decision or outcome of a formal complaint they are required to notify Gen
Institute in writing within 20 working days of the grounds of their appeal. Any supporting documentation
should also be attached to the appeal.
The appeal shall be lodged through student administrations and the student admin manger shall ensure the
details of the appeal are added to the ‘complaints and appeals register’.
The Operations Manager shall be notified and shall seek details regarding the initial documentation of the
complaint and shall make a decision based on the grounds of the appeal.
The student shall be notified in writing of the outcome with reasons for the decisions, Admin Manager will
make sure the ‘complaints and appeals register’ is updated. The student shall also be provided the option of
activating the external appeals process if they are not satisfied with the outcome. The student is required to
notify Gen Institute if they wish to proceed with the external appeals process.
Assessment appeals
Where a student wishes to appeal an assessment they are required to notify their assessor in the first instance.
Where appropriate the assessor may decide to re-assess the student to ensure a fair and equitable decision is
50 Gen Institute Pty. Ltd. | National Provider Code: 41126 | CRICOS: 03572F
gained. The assessor shall complete a written report regarding the re-assessment outlining the reasons why
assessment was or was not granted.
If this is still not to the student’s satisfaction the student shall formally lodge an appeal by submitting a written
letter outlining the reasons for the appeal. They shall lodge this with student administrations department and
the appeal shall be entered into the ‘complaints and appeals register’.
The Operations Manager shall be notified and shall seek details from the assessor involved and any other
relevant parties. A decision shall be made regarding the appeal either indicating the assessment decision stands
or details of a possible re-assessment by a ‘third party’. The third party shall be another assessor appointed by
Gen Institute.
The student shall be notified in writing of the outcome with reasons for the decision Admin Manager will
make sure the ‘complaints and appeals register’ is updated. The student shall also be provided the option of
activating the external appeals process if they are not satisfied with the outcome. The student is required to
notify Gen Institute if they wish to proceed with the external appeals process.
Appealing deferrals, suspension or cancellation of enrolment decisions
l Where a student wishes to appeal a decision relating to deferment, suspension, or cancellation of
their enrolment they are required to lodge, in writing, a letter outlining the details of their appeal. The
student should have extenuating circumstances as to why the decision should be reviewed and any
supporting documentation supporting their appeal.
l If the student accesses Gen Institute’s internal complaints and appeals process, suspension or
cancellation of the student’s enrolment cannot take effect until the internal process is completed.
l The appeal submitted shall be lodged with student administrations department and the appeal shall
be entered into the ‘complaints and appeals register’.
l The Operations Manager shall be notified and shall seek details regarding the initial documentation
of the decision and shall make a decision based on the grounds of the appeal.
l The student shall be notified in writing of the outcome with reasons for the decision, and the
‘complaints and appeals register’ updated. The student shall also be provided the option of activating
the external appeals process if they are not satisfied with the outcome. The student is required to
notify Gen Institute if they wish to proceed with the external appeals process.
l The Operations Manager shall ensure that Gen Institute will act immediately on any substantiated
appeal. If the internal or any external complaint handling or appeal process results in a decision that
supports the student, Gen Institute will immediately implement any decision and/or corrective and
preventative action that are required, and advise the student of the outcome.
Guidelines
The complaint or appeal will be dealt with promptly and the length of time involved may vary in accordance
with the complexities of the case. Under normal circumstances student can expect at least a provisional
written response within 10 working days of presenting the complaint and appeal. If resolution takes longer,
they will be kept informed on the progress of the case.
l Student will be provided with a written outcome on your case including reasons.
l Student must maintain the enrolment throughout the complaints and appeals process.
l The complaints and appeals services available to students shall not incur any cost.
51Gen Institute Pty. Ltd. | National Provider Code: 41126 | CRICOS: 03572F
External Appeals
If the matter is still unresolved after the above procedures have been implemented and the internal appeals
process exhausted, Gen Institute advises the student that he/she has the right to access the external appeals
process. Where this is the case, the matter shall be referred to the external independent / third party mediator
at no cost to the student. The third party mediation organisation is Overseas Students Ombudsman (OSO).
The decision of this independent mediator is final and any further action the student wishes to take is outside
Gen Institute policies and procedures. The student shall be referred to the government agencies such as
Department of Education and Trainingand http://www.border.gov.au/ and this information can be gained
from the Operations Manager.
Where a decision or outcome is in favor of the student, Gen Institute shall follow the required action to satisfy
the students Complaint & Appeal as soon as practicable.
52 Gen Institute Pty. Ltd. | National Provider Code: 41126 | CRICOS: 03572FGen Institute Pty LtdNational Provider Code: 41126 | CRICOS: 03572F | Visit: www.gen.edu.au
416-420 (Basement) Collins St, Melbourne, Victoria, Australia 3000Telephone: +613-9642 2193, Email: admissions@gen.edu.auNational Provider Code: 41126 CRICOS: 03572Fweb: www.gen.edu.au ABN: 36 155 887 764, Version 2.0