Post on 29-Nov-2014
description
transcript
fecinc.com
FTTH Council Community Toolkit Conference
How to Make Your Customers Happy!(a.k.a. How to Manage a Successful
Implementation)
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THIS is the response you want when your FTTH installation is complete
Is this a pipe dream…NO!!
Is it a challenge and will there be bumps along the way…YES!!
Happy! Happy! Happy!
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Is it really because you want to be operating a FTTH network?
For some the answer may be YES!!
And the reason... Customer demand, economic development, and quality of living.
Why are you considering FTTH?
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Selecting Vendors – Is the process valid, fair and transparent?
Rock Solid Contracts– Reasonable Terms and Conditions
– Low bid or quoted contracting process?
– Reasonable timelines (a HUGE part of successful project implementation)
– Top notch project management
How are you going to achieve your goal?
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Project Timeline
Contract Management
Project Implementation
Delivering the System
Project Management...
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Facilities Construction Contract
– Selection of materials to be used on the project– Construction timelines– Expectation of contractor during construction
(i.e. work product)– Project cleanup
– Progress reports– Conflict resolution– Mishaps?
Fiber Facilities...
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Equipment Contracts and Installation
– Selection criteria for bid or quoted contract?– Expectation of vendor for turn-up support– Installation timelines– Testing prior to service initiation
– Timeline management for cohesion with fiber facilities construction
– Progress reports– Conflict resolution– Mishaps?
Electronic Equipment...
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Services Contracts
– Service delivery timelines– Expectation of vendors– Integration testing – Performance testing prior to
subscriber installations
– Progress reports– Conflict resolution– Mishaps?
Subscriber Services...
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Customer Services and Network Operation
– Installation timelines for new subscribers– How will you bill?– Ongoing customer service– Network documentation– Performance monitoring– Procedure to repair damaged fiber and equipment
Future Expansion and Upgrades
Network Management...
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All the pieces of the puzzle fit together when they are all planned together
Utilize someone who understands all the individual aspects of a FTTH project….and the timelines for all the pieces to fall together
The customers should drive demand for your services
Putting the Puzzle Together
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11 offices located in the Central and Western United States
19,225 miles of FTTH engineered
94,342 subscribers passed
Finley Engineering
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Follow us for more information:
www.FinleyBroadband.com
June 20 Webinar “Gigabit FTTH: Examining Ultra High Speed
Network Momentum”
Want to learn more?