Supply Chain Management: State of the IAM Technician Bill Haas, AAM Vice President, Education and...

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Supply Chain Management: State of the IAM Technician

Bill Haas, AAM

Vice President, Education and Training

Automotive Service Association

What did they need to know?

What do they need to know?

Who am I going to talk about?

Average Repair Order of $330

VS.

National Average of $166

Why is this important to you?

Most Important Factor When Selecting A/M Parts

Availability 53% 27% 19%

Brand 24% 40% 28%

Customer request 19% 13% 32%

Delivery 41% 34% 15%

Ease of ordering 38% 35% 23%

Price 15% 19% 46%

Quality 88% 11% 1%

Extremely Important

Very Important Important

Web Based Training

Study of 575 companies

Top quarter invested $1595 on average per employee

Gross profit margins 24% higher

Income per employee 218% higher

Than companies in the bottom quarter that invested $128 on average per employee

American Society for Training and Development

Repair Information

www.iatn.net www.mitchell1.com

www.alldata.com www.identifix.com

Beyond the Books…

OEM Service Information Web Sites

Immediate Issues for IAM Technician

There is no legacy information for Hybrid, Plug-in Electric or Fuel Cell vehicles and existing knowledge does not transfer.

Immediate Issues for IAM Technician

Increase market share – raise car count.

Immediate Issues for IAM Technician

In just the first six months of 2010

An Observation

Too many manufacturers depend on someone else to represent your company to the service professional market, provide training and handle your problems.

IT IS TIME TO FIND A BETTER WAY!

Questions and AnswersBill HaasAutomotive Service Association800-272-7467 ext.222billh@asashop.org