Types of System

Transaction Processing Systems (TPS) Office Automation Systems (OAS) Knowledge Work Systems (KWS) Decision Support System (DSS) Executive Support Systems (ESS) Group Decision Support Systems (GDSS)

Transaction Processing Systems(TPS)

What is TPS An information

processing system for business transaction

Collects and stores data about transactions

Sometimes makes in transactions made.

Where it is being used Credit Card Making reservation Making Cash Withdrawal in ATM

Examples of this system Transaction Processing Facility IBM Information Management System Tuxedo

Office Automation Systems (OAS)

What is OAS A collection of office

machinery and software

Used to digitally create, collect store in an information system

It is connected via Local Area Network(LAN)

Used in Electronic Publishing Electronic communication Electronic collaboration Image processing Office management

Examples Biztalk CRM:Salesforce.com Case Management

Knowledge Work Systems (KWS)

What is KWS A support system Serve the

information needs at the knowledge level of the organization

Used in Serves as the knowledge level of

organization Serving as internal consultant Acting as agents of change

Examples of this type of system CAD/CAM systems Virtual Reality System Investment Workstations

Decision Support System(DSS)

What is DSS Computer based

information system that supports business

Mostly used in decision making

Provides sales figures, revenue figures, and decision analysis

Used in Allocation of resources Forming of charts Forecasting of events

Examples Data Warehouse Geographic Information System Management Information System

Executive Support Systems (ESS)

What is ESS Reporting tool Turning useful

information into summarized reports

Organizing data

Used in Reporting tool easily accessed data

Examples of this system Cambridge Systematics Meditech Customized ESS

Group Decision Support System

What is GSS Electronic meeting

system Support meetings

and group work

Used in Group Projects Group Works

Examples of this system Meeting Sphere Powernoodle Team support.net Thinktank