Symantec Partner Portal Receives Support Upgrade (Slides)

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Symantec Partner

Portal Receives

Support Upgrade

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Symantec

Partner Companies

May Wish to See

What This Means

for Them

The Portal

According to

Symantec,

the Upgrade is a

Way of Improving

The User

Experience

for Partners

What the Update

Partner Companies

Should See Better

Functionality

With the Features

Symantec Refers to

as Chat and Online

Case Submission

The Upgrade Will

Enable Partners

to Obtain Rapid

Answers to Basic

Support Questions

Online Case

Submission

Partners Will be

Able to Choose

Their Symantec

Support Contract

At the Time

They Log a Case

Other Issues

Some Issues

Partners Should

Note Include the

Following

• Chat is Available

Only in English

• To Log a Case

for a Customer,

a Partner

Company

Must be

a Designated

Contact on the

Customer's

Symantec

Contract

• Partners Will

Not be Able to

See Cases

Created By

Customers

• The Case

Escalation

Process is the

Same as Before

Further Details

They May Wish to

Study the FAQ

and Video

Without Delay

Does Your

Company Use the

Symantec Partner

Portal?

Please Share Your

Comments Below

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Symantec Partner Portal Receives Support Upgrade (Slides)

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