Symplicit - Not To Prime, is a Crime! (from OzIA - Sydney)

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Presented at OzIA Sydney in October 2009

transcript

© Symplicit Pty Ltd, 2002 - 09

Not to Prime, is a Crime

Jodie Moule - Director

OzIA-Sydney October 2009

© Symplicit Pty Ltd, 2002 - 092

Watching users in context…

© Symplicit Pty Ltd, 2002 - 093

Usability is a little battle weary…

© Symplicit Pty Ltd, 2002 - 094

When you have a user in the room…it’s GOLD!

© Symplicit Pty Ltd, 2002 - 095

Some science first…

5

Some psychology first…

© Symplicit Pty Ltd, 2002 - 096

The mind is a powerful thing…!

© Symplicit Pty Ltd, 2002 - 097

Mind set and setting

© Symplicit Pty Ltd, 2002 - 098

Set and setting in UX

… and remember,

we’re not testing you, we’re testing the

design…

I'm on my own? I thought this was a group

setting…

I wonder who’s watching me,

I hope I don’t look like a fool…

© Symplicit Pty Ltd, 2002 - 099

Right brain or Left brain?

9

Right brain or Left brain?

© Symplicit Pty Ltd, 2002 - 0910

Are you right brain or left brain?

Right-brained, on the other hand, focuses on

aesthetics, feeling, and creativity.

Left-brain tends to focus on logical thinking,

analysis, and accuracy.

© Symplicit Pty Ltd, 2002 - 0911

Left vs. Right…the deal

Left Brain  

• Logical

• Sequential   

• Rational

• Analytical

• Objective

• Looks at parts

Right Brain  

• Random

• Intuitive   

• Holistic

• Synthesizing

• Subjective

• Looks at wholes

© Symplicit Pty Ltd, 2002 - 0912

This is relevant to UX research too…usable and ugly?

“…elevating usability to it’s proper place in the design world…[he] neglected [design].”

“cognition interprets and understands the world around you, while emotions allow you to make quick decisions about it…”

• Don Norman, Emotional Design

© Symplicit Pty Ltd, 2002 - 0913

Beauty and brains…

© Symplicit Pty Ltd, 2002 - 0914

So what is usability?

14

So what is Usability?

© Symplicit Pty Ltd, 2002 - 0915

Left vs. Right…which is it?

Left Brain  

• Logical

• Sequential   

• Rational

• Analytical

• Objective

• Looks at parts

© Symplicit Pty Ltd, 2002 - 0916

Is this fun?

16

Is it fun?

© Symplicit Pty Ltd, 2002 - 0917

Arguably fun and delight focuses on right brain activity…

Right-brained, on the other hand, focuses on

aesthetics, feeling, and creativity.

ZZZzzzzzzzz

… boring…

© Symplicit Pty Ltd, 2002 - 0918

Have you ever noticed?

© Symplicit Pty Ltd, 2002 - 0919

Confused much?

“The tendency to repeat the same error over again is especially likely for those who are anxious or tense”

Alice M. Isen

"THE INFLUENCE OF POSITIVE AFFECT ON DECISION MAKING AND COGNITIVE ORGANIZATION",

© Symplicit Pty Ltd, 2002 - 0920

…so now about that Priming

20

… so now, about that Priming

© Symplicit Pty Ltd, 2002 - 0921

Priming your users

© Symplicit Pty Ltd, 2002 - 0922

Homework!

© Symplicit Pty Ltd, 2002 - 0923

Back to ‘set’ and ‘setting’…

© Symplicit Pty Ltd, 2002 - 0924

Is this fun?

24

What does it look like?

© Symplicit Pty Ltd, 2002 - 0925

What does it look like?

© Symplicit Pty Ltd, 2002 - 0926

What does it look like?

© Symplicit Pty Ltd, 2002 - 0927

Try it out!

© Symplicit Pty Ltd, 2002 - 0928

What does this mean to the user?

Empowerment “I just LOVED doing this!

My daughter thought I was mad…”

Prepared“I’ve spend ages doing

this…it was fun!”

Ownership“I’m so glad you’re

interested in it!”

Ready to contribute“…that is exactly what I was

thinking!”

© Symplicit Pty Ltd, 2002 - 0929

How does the client react?

© Symplicit Pty Ltd, 2002 - 0930

How do you analyze it?

© Symplicit Pty Ltd, 2002 - 0931

Questions & Discussion…

© Symplicit Pty Ltd, 2002 - 0932

Get in touch…

Jodie Moule, Director

• Mob: 0415 288 823

• jodie@symplicit.com.au

Symplicit Pty LtdLevel 1, Suite 103, 757 Bourke Street, Docklands VIC 3008.Phone: 03 9670 3385 Fax: 03 9670 3395Website: www.symplicit.com.au

Follow us @symplicit

Image credit: *Spo0ky*, VS@City of Joy, JamFactory, jek in the box,