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Research Programme
Operations Research into signage and wayfinding at stations
About this guide
Who is this guide for?
Summary of contents
Introduction
Further information
Contents
1 Introduction................................................... 1
1
......................................... 3
3
9
............................................
19
4 Signage and other static information ........
5 Dynamic information....................................
......................................
........................................
8 Temporary information.................................
9 Lighting..........................................................
10 Further information .....................................
1
Scope
Introduction1
People rely on more than just signage to help
1.1
1.1.1
Why is it important?
2
passengers, those visiting the station,
1.2
2.1
3
2.1.1
4
New station facility
TOC rebranding
Minor station reworking
Major station refurbishment
A one-off local event
5
6
2.2
2.2.1
2.2.2
Understanding your station users
The
7
2.3
2.3.1
8
2.3.2
2.3.3
9
2.4.1
2.3.5
2.4
2.4.2
2.3.4
Gathering good practice
Further
•
10
Supplying your
2.6
2.6.1
2.5
11
2.6.2
T
User testing
12
prior to implementing
2.6.3
13
14
2.7.2
2.7
2.7.1
15
2.8.1
2.8
16
2.8.3
2.8.2
design3
3.1
17
‘Where am I?’ Orientation
my destination?’
‘Am I going
Route monitoring
the right
Staff training
18
3.2
3.3
User experience
Limited searching capacities
19
3.4
3.4.1
User impairments
Users with mobility impairments
20
Users with cognitive impairments
Users with hearing impairments
Users with visual impairments
21
temporary or long term, minor or
These impairments may result in a
memorise, or retain
Users with speech impairments
Consultation
22
Decision points
23
3.4.2
3.4.3
Station architectural information
Visual access
Complexity of the station layout
24
factors
25
3.5
26
•
Signage & other static information
4.1
27
Direction signage
28
4.2
4.2.1
Directional signs at decision points
‘Way out’ information
‘Way out’ signage on platforms
Signage and other static information
29
4.2.2
Signage and other static information
Names and numbers at exit routes
Location signage
30
4.3
4.3.1
Signage and other static information
31
4.3.2
4.3.3
Signage and other static information
Lifts
32
4.3.4
Signage and other static information
33
Information inside lifts
4.3.5
Signage and other static information
34
Information signage
Train route information
‘You are here’ maps
4.4
4.4.1
4.4.2
4.4.3
Signage and other static information
35
Safety signage
Sign design
Branding
Contrast
Signage and other static information
36
4.5
4.5.1
4.5.2
4.4.4
4.5.4
Signage and other static information
37
4.5.3
Signage and other static information
38
Layout of information
Align text, symbols and arrows for optimum legibility
Adequate space between letters, words and lines
4.5.5
Design and orientation of arrows
Aligning information based on arrow orientation
Listing information based on arrow orientation
Grouping information
Signage and other static information
39
Applying symbols with text
Symbols for accessibility
Signage and other static information
40
4.5.6
4.5.8
Signage and other static information
41
4.5.7
Signage and other static information
42
How often will the information change?
Will the signs be exposed to adverse environmental conditions or vandalism?
Signage and other static information
43
Positioning signage
Projecting or overhanging information
4.6
4.6.1
Signage and other static information
44
4.6.2
Dynamicinformation
Concourses
5.1
45
5.1.1
Key decision points
46
5.1.2
5.1.3
Positioning platform displays
Dynamic information
47
5.1.4
Dynamic information
Multiple pages and refresh rate
Information content
48
5.2
5.2.1
5.2.2
5.2.3
5.2.4
5.3
5.3.1
5.3.2
Dynamic information
.
Timing
49
Dynamic information
Text
Contrast
Consistency
50
5.3.3
5.3.4
5.3.5
5.3.6
Dynamic information
51
5.4.2
Segmented displays
5.4
5.4.1
Dot matrix displays
Dynamic information
52
information
6.1
53
•
54
6.2
Amenities for hearing impaired users
Hearing induction loop at ticket sales points
Hearing induction loop within the station
55
6.3
Appropriate hearing loop symbol
56
6.4
information
7.1
57
58
7.2
Temporaryinformation
Position
8.1
59
8.1.1
60
8.2
Temporary information
61
8.2
8.2.1
Temporary information
Safety signage
62
8.2.2
Lighting9
9.1
63
64
9.2.1
9.2
FurtherInformation
stations
practice
10.1
65
[10] Where is this? An audit of station name signing
66
10.2
10.3
10.4
10.5
Further information
British Standards
[15] BS 5378-1:1980
[16] BS 5499-1:2002
[17] BS 5499-2:2002
[18] BS 5499-4:2000
[19] BS 5499-5:2002
[20] BS 8300:2001
[21] BS 8501:2002
67
10.6
10.7
Further information
[22] BS 8502:2003
[23] BS ISO 16069:2004
[24] BS ISO 9186:2001
68
10.9
10.8
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