Post on 09-Sep-2018
transcript
TABLE OF CONTENTS
Pages Mission / Vision . . . . . . . . . . . . . . . . 1 Performance Pledge . . . . . . . . . . . . . . . 2 Office of Consular Affairs . . . . . . . . . . . . . . 3
Passport . . . . . . . . . . . . . . . . . 4 - 23 Authentication . . . . . . . . . . . . . . . . 24 - 35 Consular Records . . . . . . . . . . . . . . . 36 - 42 Visa . . . . . . . . . . . . . . . . . . 43 - 48 Office of the Undersecretary for Migrant Workers Affairs . . . . . . . . 49 Walk – in . . . . . . . . . . . . . . . . . 50 - 76
Assistance to Kidnapping and Hostage-taking Victims Claims for Benefits (Employment, Death and Insurance) Employment Related Complaints Financial Support Human Trafficking Illegal Recruitment / Human Smuggling Jail Visitation / Assistance to Detained OFW Provision of Services of Lawyer/Counsel Repatriation (Individual and Mass) Shipment of Personal Belongings Shipment of Remains Whereabouts
Letters / Faxes . . . . . . . . . . . . . . . . 77 - 102 Assistance to Kidnapping and Hostage-taking Victims Claims for Benefits (Employment, Death and Insurance) Employment Related Complaints Financial Support Human-trafficking Illegal Recruitment / Human Smuggling Jail Visitation / Assistance to Detained OFW Provision of Services of Lawyer/Counsel Repatriation (Individual/Mass) Shipment of Personal Belongings Shipment of Remains Whereabouts
Office of the Undersecretary for Special Concerns . . . . . . . . . 103
Overseas Absentee Voting (OAV) . . . . . . . . . . . . 104 – 115 OAV Registration Process for New OAV Registrants
OAV Registration Process for Personal Voting OAV Registration Process for Applicants without Biometrics or with Incomplete Biometrics Data OAV Registration Process for Transfer of Registration Records OAV Registration Process for Voting by Mail
Foreign Service Institute . . . . . . . . . . . . . . 116
Carlos P. Romulo Library . . . . . . . . . . . . . . 117 – 120 Reader’s Services
Bids and Awards Committee . . . . . . . . . . . . . 121 Public Bidding in the Procurement of Goods, Infrastructure, and Consulting Services . . . . 122 – 126
Board of Foreign Service Administration (BFSA) . . . . . . . . . 127 Issuance of Certificate of No Pending Administrative Case . . . . . . . . 128
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MISSION To advance the interest of the Philippines and the Filipino people in the world community VISION THE DEPARTMENT OF FOREIGN AFFAIRS is the prime agency of government responsible for the pursuit of the State’s foreign policy and the nerve center for a Foreign Service worthy of the trust and pride of every Filipino. We are an organization of competent, dedicated and highly motivated personnel, who devote their energies to the benefit of the Filipino people. We implement foreign policy with the highest standards of professionalism and commitment. We pursue bilateral, regional and multilateral relations to advance the interest of the Philippines and the Filipinos. We build partnerships with national security and development agencies, think-tanks, and the academe, the private sector, the media and civil society in the interest of the nation and the people. We endeavor to promote regional and global cooperation in order to achieve peace, prosperity and stability. In the global arena, we work for social justice especially for the poor, human rights and fundamental freedoms, and a democratic way of life. We are committed to secure a world free from serious environmental degradation, transnational crime and proliferation of nuclear weapons. Our missions abroad are the partners of Filipinos overseas in the pursuit of the national interest and in the promotion and protection of their rights and well-being; We have a highly responsive system, which ensures effective delivery of services. Our personnel are our greatest asset. We are committed to the personal, professional and career development of each employee. In pursuit of our goals, we strive for and live by the principles of excellence, integrity and patriotism.
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PERFORMANCE PLEDGE We are an organization of competent, dedicated and highly motivated personnel, who adhere to the highest ethical standards of government service, and who devote our energies for the benefit of the Filipino people. We have a highly responsive system, which ensures effective delivery of services. Our personnel are our greatest asset and are committed to delivering quality service to the Filipino people. In pursuit of these goals, we pledge to:
Deliver prompt, efficient and courteous service utilizing a highly responsive system manned by competent, dedicated and highly motivated personnel, Mondays to Fridays, from 8:00 a.m. to 5:00 p.m.;
Formulate procedures that comply with service standards which ensure effective delivery of service to the Filipino people;
Assist our countrymen anytime and anywhere in the Philippines and around the world;
Continue improvements of existing procedures and explore new ones for the betterment of the service;
Adapt world-class norms and standards from both local and international service regulations;
Respond to clients’ complaints at the soonest possible time through the DFA Action Center and take corrective measures;
Empower the public through 24/7 access to information on our policies, programs, activities and services through our website dfa.gov.ph, our Consular Assistance Center at 556-0000, and our DFA Action Center at 834-3333;
Serve and protect the rights of Filipinos in the Philippines and abroad.
Our Mission is to advance the interest of Filipinos, This we pledge.
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Office of Consular Affairs Passport Services Consular Information Center 834-4000 / Telefax: 836-7759 Schedule of Availability of Services: Monday – Friday, from 7:00am to 4:00pm Who May Avail of the Service: All Filipino citizens Requirements: FOR FIRST TIME PASSPORT APPLICANT *PERSONAL APPEARANCE IS REQUIRED
Duly accomplished application form Birth Certificate (BC) in Security Paper (SECPA) issued by the National Statistics Office (NSO) or Certified True Copy (CTC) of BC issued by the Local
Civil Registrar (LCR) duly authenticated by NSO. If Marriage Certificate or Birth Certificate is blurred, Certified True Copy from Local Civil Registrar’s Office is required.
Supporting documents to prove identity (refer to the List of Supporting Documents)
In Case of No Birth Record: If born after 1950:
Apply for the delayed registration of birth from the Local Civil Registry Office. Submit authenticated birth certificate from NSO and supporting public document/s with correct date and place of birth (i.e. From 137 with readable dry seal,
Voter’s Registration Record, Baptismal Certificate with readable dry seal or Office on Muslim Affairs Certificate).
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If born on or before 1950: Certificate of Non-Availability of Birth Record from NSO Joint Birth Affidavit Any supporting public document/s with correct date and place of birth (i.e. From 137 with readable dry seal, Voter’s Registration Record, Baptismal
Certificate with readable dry seal or Office on Muslim Affairs Certificate). Additional Requirements: For married women who wants to adopt the surname of her spouse:
Marriage Contract (MC) in Security Paper issued by NSO or Certified True Copy issued by the Local Civil Registrar, duly authernticated by NSO. For spouse of foreign national:
Marriage Contract (MC) in Security Paper issued by NSO or Certified True Copy issued by the Local Civil Registrar, duly authernticated by NSO. Original and photocopy of Commission of Filipinos Overseas (CFO) Guidance and Counseling Certificate of Attendance. (CFO-Tel.no. 561-8321)
FOR MINOR APPLICANT (below 18 years old)
Personal appearance of the minor Personal appearance of either parent, Marriage Contract and proper IDs of the parent (if minor is of legitimate status). Personal appearance of mother and mother’s proof of identity (if minor is of illegitimate status). Birth Certificate (BC) in Security Paper (SECPA) issued by the National Statistics Office (NSO) or Certified True Copy (CTC) of BC issued by the Local
Civil Registrar (LCR) duly authenticated by NSO. If Marriage Certificate or Birth Certificate is blurred, Certified True Copy from Local Civil Registrar’s Office is required.
Document of identity, if minor is 8-17 years old (for first time applicants only) Original and photocopy of the valid passport of the traveling companion except if the applicant is traveling alone.
Additional Requirements: If minor is NOT traveling with either parent or alone:
Original and photocopy of DSWD Clearance (DSWD-525-2445) Affidavit of Support and Consent (ASC) from a parent indicating the name of the traveling companion and relationship to the minor. If illegitimate, minor
should execute the ASC. If both parents are abroad:
Affidavit of Support and Consent (ASC) from parents indicating the name of the travelling companion and must be authenticated by the nearest Philippine Embassy or Consulate General if not executed before a Consul.
Special Power of Attorney designating the representative by name and authorizing him/her to apply for the passport on behalf of the minor and must be authenticated by the nearest Philippine Embassy or Consulate General if not executed before a Consul. In case the authorized party is not the traveling companion, ASC must indicate the name of the traveling companion.
Passport and photocopy of the passport of the travelling companion of the minor. Original and photocopy of proper ID of the duly authorized representative.
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If minor is legitimated by subsequent marriage of parents:
Authenticated Birth Certificate from NSO with annotation regarding new status as legitimated and full name of the child. Marriage Contract of the parents from NSO.
If minor is illegitimate but acknowledged by father:
Amended birth certificate from NSO reflecting surname of father with Affidavit of Acknowledgement and Consent to use the surname of father. (If the birth certificate already reflects the last name of the father, NSO BC is sufficient).
If minor is born abroad:
Report of birth from the nearest Philippine Embassy or Consulate General, duly authenticated by NSO.
Foundling: (if no longer a minor, supporting public documents establishing identity) Certificate of Foundling authenticated by NSO DSWD Clerance Passport of the person who found the applicant Letter of Authority or endorsement from DSWD for the issuance of passport
Orphaned minor applicant:
Authenticated birth certificate from NSO Authenticated death certificate of parents from NSO Court order awarding guardianship of the orphaned minor applicant or substitute parental authority under Article 214 and 216 of the Family Code. DSWD Clearance Original and photocopy of the valid passport of the traveling companion
Legally adopted: Certified true copy of the Court Decision / Order on Adoption and Certificate of Finality NSO birth certificate before adoption NSO amended Birth Certificate DSWD clearance for minor applicant, if traveling with the person other than the adopting parents
Minor applicant whose mother is likewise a minor: Personal appearance of the mother and maternal grandparents Affidavit of Support and Consent from maternal grandparents Proof of identity of mother and maternal grandparents Original and photocopy of the passport of the traveling companion DSWD Clearance if traveling with the person other than the maternal grandparents
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FOR MUSLIM APPLICANTS (same general requirements stated above) Additional requirement for late registered Muslim applicants:
Certificate of Cultural Affiliation from the Office on Muslim Affairs For converts who would like to use their Muslim name:
Submit annotated Birth Certificate (BC) in Security Paper (SECPA) bearing the Muslim name Office on Muslim Affairs Certificate of Conversion
FOR RENEWAL OF PASSPORT APPLICANT *PERSONAL APPEARANCE IS REQUIRED For Brown Passport or issued prior to 01 May 1995
Old Passport and photocopy of passport pages 1,2 and 3 (amendment) Birth Certificate to determine complete middle name
For Green Passport or issued after 01 May 1995
Present passport and photocopy of the first page and last page showing the signature of the Passport Signing Officer Additional Requirements: For married women who wants to use the surname of spouse:
Marriage Contract (MC) in Security Paper (SECPA) issued by NSO or CTC issued by the Local Civil Registrar, duly authenticated by NSO If marriage was held abroad:
Report of Marriage Report from the nearest Philippine Embassy or Consulate General, duly authenticated by NSO.
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FOR REPLACEMENT OF LOST PASSPORT *PERSONAL APPEARANCE IS REQUIRED For LOST VALID PASSPORT
Submit same documents required for first time passport applicants Affidavit of Loss Police Report
Note: There will be a 15-day clearing period prior to the processing of application for replacement of LOST VALID PASSPORTS For LOST EXPIRED PASSPORT
Submit same documents required for first time passport applicants Affidavit of Loss
LIST OF SUPPORTING DOCUMENTS Marriage Contract PRC / IBP ID Land Title Driver’s License School ID / Company ID Government Service Record Old SSS E-1 form / or Digitized SSS ID School Form 137 or Transcript of Record with readable dry seal Voter’s Registration Record Baptismal Certificate with readable dry seal Seaman’s Book Income Tax Retrun (Old) Other documents that show full name, birth details of applicant, signature and citizenship
*For comments, complaints and assistance, please proceed to the Passport Director’s Office / Officer-In-Charge.
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PASSPORT FEES: Regular Processing (20 working days) – P 950.00 Expedited Processing (10 working days) - Additional P 250.00
For Replacement of Lost valid Passport Additional P 200.00
Guidelines on Emergency Issuance of Passports
Passport issuance should follow the scheduled release dates. Immediate issuance should not be granted except for Emergency Reasons as may be determined by the responsible Consular Officials. Immediate Issuance is not a right. It is a privilege which is subject to the following guidelines:
1. The following are considered justifiable reasons for the immediate issuance of passports: 2.1 SERIOUS ILLNESS
Applicant has to attend to a member of his/her immediate family who is seriously ill; 2.2 DEATH
Applicant has to attend to the wake or burial of a member of his/her immediate family; 2.3 ASSISTANCE TO NATIONALS (ATN) CASE
ATN cases referred by OUMWA for immediate passport issuance; 2.4 OTHER ANALOGOUS / EMERGENCY CASES As may be determined by the authorized officials.
2. All requests for immediate issuance shall be made in writing and supported by documentary (if applicable) and other evidences. 3. Immediate Issuance of Machine Readable Passports may be granted only by the: 1.1 Secretary of Foreign Affairs 1.2 Assistant Secretary of the Office of Consular Affairs 1.3 Executive Director 1.4 Passport Director 1.5 Assistant Passport Director
1.6 Head, Courtesy Lane
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1.7 Head, Individual Processing 1.8 Head, Agency Processing 1.9 Head, Pending Unit 1.10 Other Officers or employees of the department who are duly authorized by the Passport Director
4. The applicant must comply with the documentary requirements of the law for the issuance of a passport.
The following may be considered under “ANALOGOUS / EMERGENCY CASES” at the discretion of the Consular Officers:
1. Training / Education / Scholarship 2. Urgent work (OFW) 3. Applicant will be severely prejudiced if a passport is not issued.
Duration:
PROCESS DURATION PROCESS DURATION Individual Processing
Section 22 minutes RCO Releasing 10 minutes
Individual Releasing Section 10 minutes Courtesy Services (CL) 28 minutes Agency Processing Section 38 minutes CL Releasing 10 minutes
Agency Releasing Section 31 minutes Diplomatic and Official Passport Section (DOPS) 51 minutes
Regional Consular Offices (RCOs) 29 minutes DOPS Releasing 10 minutes
* Waiting time is not included in the Duration. Location:
DFA Office of Consular Affairs Building, cor. Bradco and Diosdado Macapagal Avenue, Parañaque City
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How to Avail of the Service: Issuance of Passport (Individual Passport Processing)
STEP LOCATION CLIENT SERVICE PROVIDER DURATION PERSON IN-CHARGE FEE FORM
Get an appointment. Thru phone: call 737-1000 Thru internet: log on to www.passport.com.ph
A reference number will be given by the phone operator (thru phone) or after clicking the date and time icon (thru
internet)
n/a
DFA Office of Consular Affairs
Building (cor. Bradco and Diosdado
Macapagal Blvd., Parañaque City)
Go to DFA Office of Consular Affairs building according to
your schedule.
2 mins CAPAC**
Passport Application
Form
Proceed to gate 2 and approach Appointment Desk. Present your
reference number.
Locates and gives the applicant’s pre printed application form
1 Individual Processing
Section (Gate2-Ground floor)
Proceed to Documents Evaluation and Processing
Section. Submit Documents for evaluation and processing.
Checks whether or not the applicant is included in the Look-Out-List and if the applicant has a previous
passport based on the verified master list. 8 mins Processor Assesses and evaluates the legality of the applicant’s
documents and establishes his/her true identity.
Issues receipt for processing fee.*
2 Cashier (2nd Floor)
Proceed to Cashier for payment of passport fee. Accepts payment and issue the official receipt. 2 mins Cashier
950php for Regular
Processing 1200php
for Expedited Processing
Official Receipt
3
Courier Services (Passport Enrolment Center-2nd floor)***
Proceed to Courier Counters and present receipt and
payment Accepts payment and receipt. **** 2 mins
Courier Services
Personnel
120php per
Passport
Enrolment and Encoding Section
(2nd Floor) Proceed to ePassport Encoder
Checks and detaches the application form and submitted documents in preparation for the enrolment
10 mins Encoder n/a Passport
Application Form
Encodes the applicant’s personal information and scans pertinent documents for electronic file.
Captures applicant’s photo and biometrics Prints the Enrolment Certificate and requires the
applicant to thoroughly check the information before signing the print out form.
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4
Individual Releasing Section
(Gate 3-Ground Floor)
Applicant comes back at the scheduled release date. Releasing
Officer n/a n/a
AFTER STEP 3 (ENROLMENT), APPLICANT MAY GO BACK TO DFA FOR RELEASING OF PASSPORT ACCORDING TO THE RELEASE DATE. * Processor will ask the applicant if he/she wants his/her passport processed as regular or expedited. Additional 250 pesos for expedited processing and another additional 200
pesos as a penalty for replacement of Lost Valid Passports. ** Consular Affairs Public Assistance Center *** Optional. May proceed to Enrolment after paying passport fees to the Cashier. **** Passport for delivery will be delivered to applicant’s mailing address. DURATION: 22minutes (time duration in the queue is not included)
Releasing of Individual Passport (E-Passport) STEP LOCATION CLIENT SERVICE PROVIDER DURATION PERSON
IN-CHARGE FEE FORM
1
Releasing Section
Holding Area (Gate3-
Ground floor)
Proceed to the Individual Releasing Section and place the receipt in the
drop box located at Window 35.
Receives the applicant’s receipt and inform the applicant to wait at the Releasing Section Holding
Area. The receipts are verified and shipping numbers are placed on it.
10 mins Releasing officer
n/a n/a Wait for the name to be called.
Receipts are given to the locators at the 4th floor for the passports to be located.
Once passport is located, applicant is called at the window to receive his/her passport.
Requests the applicant to sign in the signature pad and releases the pad.*
Releasing Section
(Ground floor) Check all the details in the passport** n/a n/a n/a
END OF TRANSACTION * If owner is unable to claim his/her passport, only immediate family member are allowed to receive the passports together with the authorization letter of the bearer. ** For passports with problems, applicant must go to Customer Care Center (Pending Unit) for resolution. DURATION: 10 minutes (time duration in the queue is not included)
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Issuance of Passport (Agency Processing Section) STEP LOCATION CLIENT SERVICE PROVIDER DURATION PERSON IN-
CHARGE FEE FORM
1
Agency Processing Section
(Gate 1-Ground floor)
Liaison officers of the travel agency will log on at www.dfa.gov.ph to acquire an appointment
schedule for their applicant.
Send a reply thru e-mail indicating the date and time the applicant must appear for processing of his/her
application. 1-2 days* Appointment
Section
n/a
Agency Passport
Application Form
NOTE: Applicant’s information will be forwarded to the EDP Section for pre-verification 3 mins** EDP
Verification***
2
On the day and time indicated in appointment slip, liaison officers accompany their applicants to proceed to the designated processing window to
present their applications.
Validates the appointment schedule and pre-verification of EDP in the Master List I min
Processor
Evaluate documents to establish applicant’s identity.
If documents are complete and in order, passport slip/receipt will be issued.
Rejected or unprocessed applications will be
returned to the applicant who will be given one (1) week to come back for re-submission of their
applications.
Cases of questionable citizenship and other inconsistencies will be referred to the Passport
Director’s Office for evaluation/resolution.
15 mins
3 Cashier (2nd floor) Pay the corresponding fee Receives the payment and validate the receipt. 2 mins Cashier
950php Regular
Processing 1,200php Expedited Processing
4 Enrolment Section (2nd floor)
Applicant will proceed to the Enrolment Center for the photo taking and capturing of biometric data (that includes signature and thumb prints). Read the entries to double check and sign the
Computer Generated Form. Log in the production sheet.
Accept the application form, supporting documents and passport slip/receipt.
20 mins Encoder
n/a
Computer Generated
Form
Encodes the data, scan the application form and other important documents.
Take a photo of the applicant, capture thumb prints and signature of the applicant.
Prints the Computer Generated Form and attach copy of the passport slip to it.
5 Agency Processing
Section (Releasing Area , Gate 1-Ground Floor)
The liaison officer comes back at the scheduled release date. Releasing
Officer
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DURATION: 38 minutes *Depends upon the volume of e-mails received per day. **3 minutes per applicant. *** Electronic Data Processing
Releasing of Passport (Agency Processing Section) STEP *LOCATION CLIENT SERVICE PROVIDER DURATION PERSON IN-
CHARGE FEE FORM
1
Agency Releasing
Section (Gate 1-Agency
Processing Section)
Liaison Officers proceed to the releasing windows to submit the
receipts of passports due for release for the day.
Gathers all passport slips/receipts.
5 mins
Releasing Officer
n/a n/a
Indicates the shipment number for each passport slips/receipt from the computer.
Liaison Offices sign on the electronic signature pad on behalf of the
applicant.
Forward all the receipts with the shipment number to the sorting section and collect /receive all passport/s
that are available for release. 20 mins
Check the data of the passport in the computer. Ask the liaison officer to sign in the signature pad. 5 mins1
Affix, “Released” or “Received” stamp on the slip/receipt and application form. 1 min
Hand the passport/s to the liaison officer. Write or log in the master list the
particulars of the applicants for all passport/s received for the day.
n/a n/a
END OF TRANSACTION
1 Five (5) minutes per passport.
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Issuance of Passport (Regional Consular Offices) STEP LOCATION1 CLIENT SERVICE PROVIDER DURATION2 PERSON
IN-CHARGE FEE FORM
1
Obtain application form
Provides application form to the applicant and explain briefly how to
fill-out the form properly 5 mins OIC
n/a
Pas
spor
t App
licat
ion
Form
Fill-out application form completely.
2
Proceed to Step 1-Records Verification Area and submit documents for verification.
Verifies the applicant if he/she is included in the look out list and if
he/she has a passport 2 mins Verifier n/a
3
Proceed to Step2-Documents Evaluation and Processing Area.
Submit documents for evaluation and processing.
Evaluates the applicant’s documents 10 mins Processor n/a
Issues receipt
4 Proceed to Step3-Cashier Pay the passport fee Accepts payment 2 mins Cashier 950php3 Official
Receipt
5 Proceed to Step4-Passport Enrolment Affix signature and thumb mark
Encodes the applicant’s personal information in the computer
10 mins Encoder n/a Enrolment Certificate
Print the Enrolment Certificate
Assist the applicant on the proper way of affixing his/her signature and
thumb mark
6 Go back to the DFA Regional Consular Office for the
releasing of passport according to the release date as stated by the Regional Consular Office.
Releasing Officer Passport
DURATION: 29minutes (time duration in the queue is not included) *Schedule of releasing of passports varies from the different Regional Consular Offices.
Releasing of Passport (Regional Consular Office) 1 Location of every step may vary depending on the building schematics of the Regional Consular Offices. 2 Duration may vary depending on the applicants’ concerns 3 Additional 250 pesos for expedited processing and another additional 200 pesos as a penalty for replacement of lost valid passports
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STEP *LOCATION CLIENT SERVICE PROVIDER DURATION PERSON IN-CHARGE FEE FORM
1 Releasing Section
Proceed to the window and present receipt.
Receives the applicants receipt and inform the applicant to wait at the releasing section holding
area.
10 mins Releasing officer n/a n/a
Wait for the name to be called.
Locates the passport Requests the applicant sign in the RECEIVED
NEW PASSPORT section in the application form/in the signature pad.
Releases the passport Check all the details in the passport n/a n/a n/a
END OF TRANSACTION * Location may vary depending on the building schematics of the Regional Consular Offices.
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Issuance of Passport -Courtesy Lane Section
STEP LOCATION CLIENT SERVICE PROVIDER DURATION*** PERSON IN-CHARGE FEE FORM
1*
Courtesy Services
Processing Area, Window 1 (Gate
3-2nd floor)
Fill in all the necessary details in the application form. Submit accomplished
application form and the requirements to Courtesy Services Window 1.
Provides application forms and information on who are entitled for Courtesy Service privilege: a. Government employees and their dependents (limited only to husband/wife, unmarried children and parents) and, b. Applicants endorsed by DFA employees.
5 mins Appointment Clerk
n/a
Application Form
1.a
A. Walk-in Applicants (Government employees and dependents) – Application forms are accepted from 8am to 12 noon
only. Submit the application form to Window 1 for Records Verification.
Verifies if the applicant’s name is included in the Look-Out-List and verifies the same in the Department’s double passport verification.
2 mins Verifier
1.b
B. Appointment (Applicants with endorsements) – Submit the application
forms, original documents and photocopies of IDs to Window 1 for
verification.
Provides the appointment slip for the applicant. 1 min Appointment Clerk
Appointment Slip
Verifies if the applicant’s name is included in the Look-Out-List and verifies the same in the Department’s double passport verification.
2 mins Verifier
Application Form
2
Courtesy Services
Processing Area, Window 2-6
(Gate 3-2nd floor)
A. Proceed to Courtesy Services processing area and wait for the name to
be called. Evaluates the applicant’s documents for passport application.
Issues receipts for processing fee. 10 mins Processor B. Proceed to Courtesy Services
processing area on the scheduled date and time.
Proceed to the Cashier located at the 2nd floor
Accepts payment and validates the official receipt. ** 2 mins Cashier Php 1200
Official Receipt
Courier Services (Passport Enrolment Center-2nd floor)****
Proceed to Courier Counters and present receipt and payment Accepts payment and receipt. ***** 2 mins
Courier Services
Personnel
Php120per Passport
Enrolment Section
(2nd floor)
After paying, submit the application forms with attached requirements and the
duplicate of the receipt to the Courtesy Services encoder (Computers 45 to 50
located at the 2nd floor).
Accepts the application forms with attached requirement and the duplicate of the receipt.
Encodes the applicant’s personal information in the computer and prints the Enrolment
Certificate.
5 mins Encoder n/a Enrolment
Certificate
Check the accuracy of the personal information in the Enrolment Certificate.
Assists the applicant in affixing his/her signature. Instructs the applicant to come back 1 min
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on the release date of his/her passport as stated in the official receipt.
3
Courtesy Services
Releasing Area (2nd\floor)
Go back to Courtesy Services Releasing Area on the release date stated in the slip
to claim the passport.
Collects the passports from the Passport Segregation Area. n/a
Courtesy Services
Releasing Officer
n/a Passport
AFTER THE LAST STEP OF PROCESSING, APPLICANTS WILL GO BACK TO COURTESY SERVICE SECTION AFTER TEN (10) WORKING DAYS TO CLAIM THEIR PASSPORTS. DURATION: 28 minutes (time duration in the queue is not included) * Pre-processing procedures ** Additional 250php is automatically added for expedited processing fee and another additional 200php as a penalty for replacement of Lost Valid Passport (7 working days) *** Results may vary depending on the applicant’s concerns **** Optional. May proceed to Enrolment after paying passport fees to the Cashier. ***** Passport for delivery will be delivered to applicant’s mailing address.
Releasing of Passport (Courtesy Services) STEP *LOCATION CLIENT SERVICE PROVIDER DURATION PERSON
IN-CHARGE FEE FORM
1
Courtesy Services
Releasing Section
Window 7 & 8
Proceed to Window 7 or 8 and present receipt.
Receives the applicant’ receipt and instructs the applicant to wait at the Releasing Section Holding
Area. 10 mins Releasing
officer n/a n/a Wait for the name to be called.
Locates the passport Requests the applicant sign in the RECEIVED
NEW PASSPORT section in the application form. Releases the passport
Check all the details in the passport n/a n/a n/a END OF TRANSACTION
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Issuance of Passport-Diplomatic and Official Passport Section
STEP
LOCATION
CLIENT
SERVICE PROVIDER
DURATION
PERSON IN-CHARGE
FEE
FORM
1*
DOPS
Processing Area
(3rd floor)
Proceed to DOPS Processing Area.
Fill-out all the necessary details in the application form.
Provides the appropriate application form.
(Issuance or Revalidation)
3 mins
Processor
n/a
Not
e V
erba
le/F
orum
1.a
Submit filled-out application form and documentary requirements.
Checks if the applicant is entitled to
Diplomatic/Official Passport (as provided by R.A. 8239 Sec. 7).
2 mins
1.b
• If entitled, check if the requirements are
complete. • If not entitled, seek approval from the
Assistant Secretary, OCA (for Official Passport) or the Secretary of Foreign
Affairs (for Diplomatic Passport).
5 mins
2
Checks Look-Out-List and double passport from
computer database.
2 mins
Verifier
3
Cashier
(2nd floor)
If the applicant/Liaison Officer applied
for issuance of Diplomatic/Official Passport, proceed to the cashier and
pay the appropriate fees.
If the applicant/Liaison Officer applied for issuance
of Diplomatic/Official Passport, issues official receipt for processing fee.**
1 min
Processor
P165.00 – for regular processing P415.00 –
for expedite
processing
Official Receipt
4
DOPS
Processing Area
(3rd floor)
Return to DOPS Processing Area.
Verifies if the applicant is a bona fide employee and if the documentary requirements are authentic with
the office/agency concerned.
5 mins
Clerk
n/a
Issu
ance
/Rev
alid
atio
n Fo
rm
5
DOPS (3rd
Logs approved application forms in the Registry Book. Issue/Revalidate Diplomatic/Official Passport.
5 mins
21
floor)
6
DOPS
(3rd floor)
Encodes applicant’s personal details into the computer, scan picture, machine laminate the
passport and script the applicant’s designation.
10 mins
Encoder
n/a
Issu
ance
/Rev
alid
atio
n Fo
rm
7
Issues Note Verbale/Letter requesting Visa to Foreign Embassies/Consulates, if needed.
5 mins
Clerk
8
Reviews/Edits/Notes passports and Note Verbale.
3 mins
Head, DOPS
9
Delivers passport to the authorized signatory.
10 mins
Assistant Secretary,
OCA; Executive
Director, OCA; Passport/Visa
Director; Principal Assistant
10
Picks-up passport on the release date specified in the slip Releases the passport to the applicant/LO
DURATION: 51 minutes (time duration in the queue is not included) * Pre-processing procedure ** For issuance, processor will ask the applicant/authorized Liaison Officer if Diplomatic/Official applied for will be processed as regular of expedite. Application filed after 12:00
noon will be processed as regular.
22
Releasing of Passport (Diplomatic and Official Passport) STEP *LOCATION CLIENT SERVICE PROVIDER DURATION PERSON
IN-CHARGE FEE FORM
1
Releasing Section
(Diplomatic and Official Passport
Section)Gate3-3rd floor
Proceed to the window and present receipt.
Receives the applicants receipt and inform the applicant to wait at the releasing section holding
area. 10mins Releasing
officer n/a n/a Wait for the name to be called.
Locates the passport Revalidates passport
Releases the passport with Note Verbale/Letter (if applicable)
Check all the details in the passport n/a n/a n/a END OF TRANSACTION
23
Customer Care Center (Pending Unit)
Consular Information Center 834-4000 / Telefax: 836-7759 Schedule of Availability of Services: Monday – Friday, from 7:00am to 4:00pm Who May Avail of the Service:
Public who applied for passport with discrepancies, in photo, Middle Name, Last Name, Date of Birth, Place of Birth, Double Passport, Barcode (CGF), Signature (CGF) and Thumb mark (CGF) of applicant and technical problems regarding passport production.
Requirements: Requirements may differ depending on the case of the passport application.
How to avail of service: STEP *LOCATION CLIENT SERVICE PROVIDER DURATION1
PERSON IN-
CHARGE FEE FORM
1
Passport Division Customer Care Center
Pending Unit (Gate 3-Ground Floor)
Calls or sends SMS to the applicant to inform of their passport application’s status.
Pending Unit
Personnel n/a
Passport Application
Form
Proceed to Customer Care Center-Pending Unit once informed by DFA
personnel.
Resolves the existing problem/s of the passport application Computer
Generated Form (CGF)
If needed, issues receipt for the necessary fee. Asks the applicants to proceed to ECE for an applicant that needs to be recaptured. Once resolved, informs the
applicant of the passport release date.
2 Payment Section (2nd floor)
Proceed to cashier for payment of processing fee. Receives payment and issues official receipt Cashier 950php
Machine Validated Receipt
3 Enrolment Center for ePassport (2nd floor)
Proceed to Computer No. 66 for data recording and capturing.
Receives, modifies and transmits resolved pending application/s. Encoder
Passport Application Enrolment Certificate
END OF TRANSACTION APPLICANT WILL GO BACK TO CUSTOMER CARE CENTER-PENDING UNIT FOR THE RELEASING OF PASSPORT AFTER TEN (10) WORKING DAYS. 1 Duration is not applicable. Results may vary depending on the applicant’s concern/s.
25
Office of Consular Affairs – Authentication Division Processing for Individually Filed/Export/Agency Documents Consular Information Center: 834-4000 Schedule of Availability: Monday-Friday, from 7:00am-4:00pm – receiving of document; releasing of documents 2:00pm-4:00om – releasing of expedite (overtime process) documents Who May Avail of the Service: Those who need their documents to be authenticated by the DFA. Requirements:
REQUIREMENTS FOR AUTHENTICATION OF DOCUMENTS: 1. Birth/ Marriage/ Death Certificate or Certificate of No Marriage Record. - Certificates must be in security paper issued by NSO or must have been certified/authenticated by NSO. - Local Civil Registrar copy (Birth Certificate, Marriage Certificate or Marriage Contract, Death Certificate) is required if document is not readable - Certificate of No Marriage Record is only valid for six (6) months upon date of issue from NSO 2. Transcript of Records and Diploma (Collegiate Level) - Certification (CAV) from the Commission on Higher Education (CHED). - Certified True Copies from the school. 3. Transcript of Records and Diploma (For State Colleges and University) - Certification (CAV) from the School signed by the University Registrar. - Certified true copies from the school. 4. Transcript of Records and Diploma (Vocational/ Intermediate/ Elementary Level) - Certification (CAV) from the Department of Education (DepEd) or the Technical Education and Skills Development Authority (TESDA). - Certified True Copies from the school. 5. Medical / AIDS Free Certificate - Authenticated by the Department of Health (DOH) (Applicable only for use to the following countries that requested the said authentication: Spain, Palau, Libya, Oman,
Cuba, Portugal, Greece and Angola. If not included, submit the same requirements stated in #9. 6. Civil Aviation Authority of the Philippines issued licenses (Formerly Air Transportation Office, ATO) - Authenticated by CAAP. 7. Driver’s Licenses* - Applicant must first secure certification from Land Transportation Office (LTO Main Branch). 8. Professional Licenses/ Board Certificates/ Board Ratings/ Certifications - Certified True Copies must be authenticated by Professional Regulations Commission.
26
9. Certificate of Employment/ Trainings/ Seminars and Baptismal Certificate - Applicant must first secure an Affidavit, stating necessary factual circumstances and attaching certificates. - Affidavit must be notarized - Applicant must secure Certificate of Authority for a Notarial Act signed by the Executive Judge or Vice Executive Judge from the Regional Trial Court which issued the
commission of the Notary Public. 10. Other Notarized Documents - After Document is notarized, applicant must secure Certificate of Authority for a Notarial Act signed by the Executive Judge or Vice Executive Judge from the Regional
Trial Court which issued the commission of the Notary Public. 11. Court Decisions/ Resolutions/ Orders - Applicant must present certified true copies of the decision, resolution, or order. - Applicant must secure copy of specimen signature of the court personnel who signed the certified copies from the Office of Court Administrator (Supreme Court). 12. Immigration Records - Certified/ Authenticated by the Bureau of Immigration. 13. DSWD Clearance - Travel Clearances for minors directly issued by DSWD. - Adoption decrees must be certified/authenticated by the Regional Trial Court that issued the Decision. 14. NBI Clearances - NBI Clearances for travel abroad must be issued by the National Bureau of Investigation (Green). 15. Police Clearances - Police Clearance signed by the Chief of Police issued by the Philippine National Police in various police stations nationwide, usually by the police precinct which has
jurisdiction over the applicant’s place or residence. 16. Barangay Clearances - Clearances issued by the barangay which has jurisdiction over the applicant’s place or residence and must have been authenticated by the Office of the Mayor which has
jurisdiction over the barangay. 17. Export Documents - Must be authenticated by the Philippine Chamber of Commerce (PCCI), the Department of Health (DOH) or by the Bureau of Food and Drugs (BFAD). 18. Phytosanitary Certificates - Original of the certificate issued by the Bureau of Plant Industry or a certified true copy thereof. 19. Foreign documents A Philippine Embassy or Consulate General in the country from where the document originated or by the said country’s Embassy or Consulate General based in the
Philippines must have authenticated these documents.
Duration: 30 minutes Location: DFA Main Building, 2330 Roxas Blvd., Pasay City
27
How to Apply: STEP LOCATION CLIENT SERVICE PROVIDER DURATION
** PERSON IN-CHARGE FEE FORM
1
Processing waiting area
(Authentication Division, Ground floor-DFA Main
Bldg.)
Proceed to Information Counter
Provides the application form for initial screening of
documents and explain how to fill-out the forms properly
15 mins Information Officer n/a
Application form for Authentication
Fill-out an application form n/a 5 min n/a n/a
2
Processing Window
(Authentication Division, Ground floor-DFA Main
Bldg.)
Present a valid ID upon submission of the documents
Checks application form if properly filed out; Checks IDs and
Authorization letter; Evaluates the completeness
of requirements and authenticity of the
documents submitted; Verifies documents if there’s
a reasonable doubt; Issues receipt if documents
are found in order
5 mins Processor/Evaluation Officer n/a
3 Cashier (Gate 3-
Ground floor-DFA Main Bldg.)
Pay appropriate Authentication Fee Accepts payment 4 mins Cashier
Php100/document (regular process)
Php200/document expedite processing)
n/a
4
Processing Window
(Authentication Division, Ground floor-DFA Main
Bldg.)
Return the duplicate copy of the receipt to the Processing
Windows
Accepts and attaches machine validated receipts
to the application form 1 min Processor/Evaluation
Officer n/a n/a
TOTAL PROCESSING TIME: 30 minutes **Result may vary depending on the applicant’s concerns and document/s
28
Office of Consular Affairs – Authentication Division Releasing for Individually-Filed/Export/Agency Documents Consular Information Center: 834-4000 Schedule of Availability: Monday-Friday, from 7:00am-4:00pm – releasing of authenticated documents 2:00pm-4:00pm – releasing of expedite process documents Who May Avail of the Service: Those who need their documents to be authenticated by the DFA. Requirements:
• Authentication Slip/Receipt • Valid ID for proper identification of the applicant • Letter of Authorization with valid ID for representatives
Duration: 30 minutes Location: DFA Main Building, 2330 Roxas Blvd., Pasay City
29
How to Apply: STEP LOCATION CLIENT SERVICE PROVIDER DURATION** PERSON IN-CHARGE FEE FORM
1 Releasing Window
Claim the Authentication document on the release date* by presenting the machine validated
receipt
Receives applicant’s receipt 10 mins
Releasing Officer n/a n/a
Locates authenticated document
Calls applicant, Checks the ID and/or Authorization
letter 20 mins Release the authenticated document to the applicant
TOTAL RELEASING TIME:30 minutes * 4 WORKING DAYS FOR Individually-filed and agency documents; 3 working days for export documents ** Results may vary depending on the applicant’s concerns and document/s Note: Expedite processing: one (1) working day
30
Office of Consular Affairs – Authentication Division Pending and Correction Section Consular Information Center: 834-4000 Schedule of Availability: Monday-Friday, from 7:00am-4:00pm-releasing of authenticated documents Who May Avail of the Service: Those who need their documents to be authenticated by the DFA. Requirements:
• Authentication Slip/Receipt, Authentication Claim Stub • Authentication document with pending case/ for correction • Valid ID for proper identification of the applicant • Letter of Authorization with valid ID for representatives
Duration: 26 minutes Location: DFA Main Building, 2330 Roxas Blvd., Pasay City
31
How to Apply: STEP LOCATION CLIENT SERVICE PROVIDER DURATION** PERSON IN-CHARGE FEE FORM
1 Pending and Correction
Section
Submit the Authenticated document with pending case.
Present proper identification/authorization.
Interviews applicant and reviews the pending document for further
verification
5 mins Assigned Supervisor/ Signing Officer
n/a n/a Waits for the release of the
Pending/Corrected Authenticated document at the waiting area.
Encodes Documents
20 mins
Assembly Line Sorts Documents, attaches red ribbon, gold seal and
affixing dry seal
2 Proceed to Releasing Window and present machine validated
receipt/ Authentication slip.
Calls applicants, Stamps “Received” and date on the
Receipt, and releases Authenticated Document
1 mins
Releasing Officer
n/a
n/a
TOTAL RELEASING TIME: 26 minutes
** Results may vary depending on the applicant’s concerns and document/s
32
Office of Consular Affairs – Authentication Division Releasing for PRC, LTO, CAAP, DOH, NBI documents Consular Information Center: 834-4000 Schedule of Availability: Monday-Friday 7:00am-4:00pm-releasing of authenticated documents Who May Avail of the Service: Those who need their documents to be authenticated by the DFA. Requirements:
• Authentication Claim Stub issued from partner Government Agency • Valid ID for proper identification of the applicant • Letter of Authorization with valid ID for representatives
Duration: 30 minutes Location: DFA Main Building, 2330 Roxas Blvd., Pasay City
33
How to Avail:
STEP LOCATION CLIENT SERVICE PROVIDER DURATION** PERSON IN-CHARGE FEE FORM
1 Releasing Window
(Authentication Division, Gate 3-Ground floor)
Submit claim stub to Releasing Officer
Accepts claim stub 10 mins
Releasing Officer n/a
n/a
Locates documents
2 Present proper
identification/authorization to Releasing Officer
Calls applicant, Checks the ID and/or Authorization
letter 15 mins Issues receipt to the
applicant for payment
3 Cashier (Gate 3-Ground floor) Pay appropriate fee to the Cashier Accepts payment 4 mins Cashier Php100/document
4
Releasing Window
(Authentication Division, Gate 3-Ground floor)
Present machine validated receipt and submits its duplicate copy to
Releasing Window
Receives applicant’s receipt; Indicates O.R. no. and
stamps the date into the authentication certificate; Releases authenticated document to applicant
1 min Releasing Officer n/a
TOTAL RELEASING TIME: 30 minutes
* Eight (8) Partner Issuing Agencies: Commission on Higher Education (CHED), Department of Education (DepEd), Technical Education Skills Development Authority (TESDA), Professional Regulations Commission (PRC), Land Transportation Office (LTO), Civil Aviation Authority of the Philippines (CAAP, formerly ATO), Department of Health (DOH) and National Bureau of Investigation (NBI). ** Results may vary depending on the applicant’s concerns and document/s
34
Office of Consular Affairs – Authentication Division Releasing for CHED, DepEd, and TESDA documents Consular Information Center: 834-4000 Schedule of Availability: Monday-Friday 7:00am-4:00pm-releasing of authenticated documents Who May Avail of the Service: Those who need their documents to be authenticated by the DFA. Requirements:
• Authentication Claim Stub issued from partner Government Agency • Valid ID for proper identification of the applicant • Letter of Authorization with valid ID for representatives
Duration: 50 minutes Location: DFA Main Building, 2330 Roxas Blvd., Pasay City
35
How to Avail:
STEP LOCATION CLIENT SERVICE PROVIDER DURATION ** PERSON IN-CHARGE FEE FORM
1 CHED Releasing Area
(Authentication Division, Gate 3-Ground floor)
Submit claim stub to Releasing Officer
Accepts claim stub 10 mins
Releasing Officer n/a
n/a
Locates documents
2 Present proper
identification/authorization to Releasing Officer
Calls applicant Checks the ID and Authorization letter 2 mins
Issues receipt to the applicant for payment
3 Cashier (Gate 3-Ground floor) Pay appropriate fee to the Cashier Accepts payment 4 mins Cashier Php100/document
4 CHED Releasing Area
(Authentication Division, Gate 3-Ground floor)
Return to Releasing Officer and submit duplicate copy of receipt
Receives and attaches applicant’s receipt
30 mins
Releasing Officer
n/a
Encodes document Assembly Line Sorts documents, attaches
red ribbon, gold seal and dry seal
Assembly Line
Evaluates documents; Signs authentication
certificates 3 mins
Assigned Supervisor/ Signing
Officer
5 Proceed to Releasing Table and present machine validated receipt
Calls applicants, Stamps “Received” and date on the
receipt, and Releases Authenticated document
1 min Releasing Officer
TOTAL RELEASING TIME: 50 minutes
**Results may vary depending on the applicant’s concerns and document/s
37
Office of Consular Affairs – Consular Records Division Issuance of Certification on Passport Authenticity Consular Information Center: 834-4000 Schedule of Availability: Monday-Friday, from 7:00am to 4:00pm Who May Avail of the Service: Philippine Green Passport holders (valid) Requirements:
• Valid Original Passport • Two(2) photos (2x2 or passport size) taken within the last six (6) months prior to submission of documents. • Photocopy of the first page and the last page of the passport
Duration: 3 working days
38
How to Avail the Service: STEP LOCATION CLIENT SERVICE PROVIDER DURATION PERSON IN-
CHARGE FEE FORM
1
CRD Window (Gate 3-Ground Floor)
Proceed to CRD Window and get application form
Provide application form and explain how to fill-out the form properly
7 mins Processor(CRD Personnel) n/a
Application for Passport Certification
NOTE: Issued only for Machine Readable Ready Passport (MRRP)
Fill-out application form and give it to the processor Receive application form for passport certification
Issue a receipt to the applicant
2 Cashier (2nd Floor)
Pay the processing fee to the cashier. After payment, go back to
CRD Window Receive the applicant’s payment and validate the receipt 5 mins Cashier 100php per
certification
3
CRD Window (Gate 3-Ground Floor)
Personal appearance is required*
It will be endorsed to the verification and retrieval section for the passport record 1day
CRD Personnel n/a n/a
Present original valid passport and photocopy of first and last page of
the passport Submit two (2) passport sized
photos, taken not more than six (6) months.
4 Applicant returns on the day of release. His/her authorized
representative may also pick up the document/s.
Passport certifications are systematically encoded in the Database and printed without the need for manual log
book entry of the control numbers 1day
5 It will be signed by the Acting Director or his/her duly
authorized representative and affixed with the applicant’s passport sized photo and dry seal of the Department.
1day
6 Proceed to CRD Window to get his/her Passport Certification
Releases the Passport Certification to the applicant or authorized representative 5 mins CRD Personnel n/a n/a
APPLICANT MAY GO BACK TO DFA FOR RELEASING OF PASSPORT CERTIFICATION ACCORDING TO THE RELEASE DATE AS STATED BY THE CRD PERSONNEL *Personal appearance is required except when the applicant is:
Eight (8) years old and below, must be applied by either parents. Sixty (60) years old and above and applied only by an immediate family member and must present an authorization letter. Mentally or physically incapacitated and applied only by an immediate family member and must present an authorization letter. Personal appearance may be at the time of application, and/or upon release of document
39
Office of Consular Affairs – Consular Records Division Processing of Passport Records Requests and Receiving of Affidavits Consular Information Center: 834-4000 Schedule of Availability: Monday-Friday, from 7:00am to 4:00pm Who May Avail of the Service: *Those who have problems with their passports such as, mutilated, discrepancies and double passport. * Any one who lost their passport and want to have a valid passport. Requirements: * Affidavit of Loss * Police Report Duration: 15 days for LOST VALID PASSPORTS 6 working days for SPOILED, MUTILATED PASSPORTS and passports with DISCREPANCIES.
40
How to Avail the Service: STEP LOCATION CLIENT SERVICE PROVIDER DURATION PERSON IN-
CHARGE FEE FORM
1
Fill-out request form attached to the referral slip given by the processor from Individual/Agency Passport
Processing, Courtesy Lane and/or Director’s Office
Processor(CRD Personnel)
200php penalty for lost valid
passports**
n/a
CRD Window (Gate 3-Ground Floor)
Proceed to CRD Window Receives request form and attachments from the applicant*
5 mins
2
Applicant should return on the day of the release. His/her authorized representative may pick up the
documents (through a travel agency).
Advises applicant to go back for the releasing of Affidavits n/a n/a
Records are then forwarded to the requesting office CRD Personnel
3 Present claim slip/or duplicate copy of Affidavit Releases the document/s 5 mins CRD Personnel n/a n/a
RELEASING FOR PASSPORT RECORD REQUEST FOR AFFIDAVIT OF LOSS IS AFTER 15DAYS. FOR PASSPORT RECORD REQUEST FOR SPOILED, MUTILATED PASSPORTS AND PASSPORTS WITH DISCREPANCIES WILL BE RELEASED AFTER 6 WORKING DAYS. *For replacement of lost valid passport, applicant will be given a receipt issued by the CRD processor. He/she (applicant) must go to the cashier to pay for the penalty, and then he/she must go back to window 79. **Payment will be included in the passport processing fee as a penalty for LOST VALID PASSPORTS on the day of processing.
41
Office of Consular Affairs – Consular Records Division Assistance to Nationals (ATN) Registration Process for Delayed Registration of Birth, Marriage and Death) Consular Information Center: 834-4000 Schedule of Availability: Monday-Friday, from 8:00am-4:00pm Who May Avail of the Service: Filipinos who have come back to the Philippines and failed to register at the Foreign Service Posts (FSP). Duration: 12 Minutes
42
How to Avail the Service: STEP LOCATION CLIENT SERVICE PROVIDER DURATION PERSON IN
CHARGE FEE FORM
1 CRD Window
(Gate 3-Ground Floor)
Person applying for the Delayed Registration of Birth, Marriage and Death can proceed to the Consular
Records Division (CDR) located at the basement for interview.
Verifies if the vital event was reported to the nearest concerned Post. 1 min
CRD Personnel
n/a
n/a
If reported, a record locator shall be given to the applicant in requesting a record for
NSO. 3 mins
If not reported, a list of requirements will be given to the applicant for him/her to comply for the application of delayed registration.
2 mins
- FA Form No. 40 (Birth) - Form Prescribed by FSC 75-94 (Marriage) -FA Form No. 39 (Death)
2 Cashier After completing the necessary
requirements, a consular fee shall be paid for the registration
Receives applicant’s payment 2 mins Cashier US $ 25.00
(Peso equivalent) n/a
3 CRD Window
(Gate 3-Ground Floor)
Get the dispatch number Gives the dispatch number 2 mins
4
Present the dispatch number to National Statistics Office (NSO) to
acquire NSO copy of BIRTH, MARRIAGE and/or DEATH Certificate
END OF TRANSACTION IF REPORTS HAD ALREADY BEEN MADE BUT YIELDED NEGATIVE RESULT FROM THE NSO, THE APPLICANT WILL HAVE TO FILE FOR RECONSTRUCTION OF RECORD. THIS IS COMMON FOR REPORTS MADE DURING THE YEARS 1994 AND BELOW.
44
OFFICE OF CONSULAR AFFAIRS - VISA Division Assistance to Organizations/Companies/Private individuals inquiring how foreigners can obtain a Philippine temporary visitor’s visa (9(a)) i.e. tourist, business Consular Information Center 834-4000 Schedule of Availability of the Service:
Monday – Friday from 8:00am-5:00pm
Who may avail of the Service: Anyone who has any inquiry on how a foreigner can obtain a Philippine Visa.
Requirements: n/a
Duration:
n/a HOW TO AVAIL OF THE SERVICE:
STEP LOCATION CLIENT SERVICE PROVIDER DURATION PERSON-IN-CHARGE FEE FORM
1 Processing Counter
located at 2nd flr. Visa Division, OCA
Submit Note(s) Verbale together with its enclosures
from foreign embassies, international organizations
based in the Philippines
Receive the documents and evaluate the application
10 mins/doc Visa Assistant Gratis n/a Advise the Liaison Officer to return on the date of release with the receiving copy of the
Note Verbale which was submitted to OCA-Visa
* Normal processing period is five (5) working days
45
OFFICE OF CONSULAR AFFAIRS - VISA Division Releasing of Visas for Foreign Government Officials based in the Philippines Consular Information Center 834-4000 Schedule of Availability of the Service:
Monday – Friday from 3:00 P.M. – 5:00 P.M. - Releasing of Visa
Who may avail of the Service: All foreign government officials (i.e., Embassies, Consulates, Accredited International Organizations and Other United Nations Specialized
Agencies/Instrumentalities) based in the Philippines
Requirements: 1. Receiving copy of the Note Verbale submitted to OCA-Visa
Duration: At least 7-10 minutes/application HOW TO AVAIL OF THE SERVICE:
STEP LOCATION CLIENT SERVICE PROVIDER DURATION PERSON-IN-CHARGE FEE FORM
1 Processing Counter
located at 3rd flr. Visa Division, OCA
Inquires on how foreigners can obtain a Philippine temporary
visitor’s visa
Answers client’s queries 5 mins Visa Assistant n/a n/a
IMPORTANT NOTICE: The Visa Division is not mandated to facilitate the application and/or release any type of visa of private individuals with any foreign embassy.
46
OFFICE OF CONSULAR AFFAIRS - VISA Division Processing of APEC Business Travel Card (ABTC) for Filipino Businessmen Consular Information Center 834-4000 Schedule of Availability of the Service:
Monday – Friday from 8:00 a.m. – 5:00 p.m.
Who may avail of the Service: All bona fide Filipino businessmen who want to avail of ABTC privileges within the 18 APEC member economies
Requirements:
1. Accomplished ABTC Application form 2. Copy of passport(s) including pages with visa stamps/stickers and departure/arrival stamps proving that applicant is a frequent traveler within
the APEC region 3. Bureau of Immigration and National Bureau of Investigation Certificates/Clearances 4. Certificate of Membership (MBC/PCCI/PHILEXPORT) 5. Resume/Curriculum Vitae (to include a statement of the basis/justification of the request for an ABTC) 6. Employment or Company Certificate (to include current position, duties and responsibilities within the company) 7. Company Profile (to specifically include): (a) total capitalization (b) organizational chart (c) name(s), address(es) and telephone(s)/fax(es) and e-mail(s) of business partner(s) in the APEC region (d) past and current business activity in the APEC region (e) annual volume (in peso or dollar) of past and current transactions with business partners in APEC
8. Other pertinent information to justify issuance of an ABTC:
47
Notes:
1. Travel frequency within the APEC region at the time of application is taken to mean that the applicant regularly travels, at least three (3) times a year, within the territory of ABTC participating economies, for business and not purely for tourism purposes.
2. ABTC-Philippines may limit the number of ABTC issuance for officials representing one company, depending on the company size, capitalization or type (e.g. family-owned).
3. ABTC-Philippines reserves the right to require additional documents necessary to establish applicant’s eligibility.
Duration: The length of time for the release of ABTC card depends on the approval of other member economies HOW TO AVAIL OF THE SERVICE:
STEP LOCATION CLIENT SERVICE PROVIDER DURATION PERSON-IN-
CHARGE FEE FORM
1
Processing Counter located at
2nd flr. Visa Division, OCA
Submit approved application(s) together with its documentary
requirements of Filipino businessmen duly
endorsed by MBC/PCCI/PHIL-
EXPORT
Receive the documents and evaluate the same
Advise the Liaison
Officer to call OCA-Visa from time to time for the availability of the ABTC
card
50 mins/ application ABTC Assistant
Charged by MBC/PCCI
Or PHILEXPORT
ABTC application
can be downloaded at the DFA
website
Notes:
∗ Issued only to bona fide Filipino business persons, the ABTC works like a visa with a validity of three (3) years or upon the expiry date of the holder’s passport. It provides each holder facilitated entry and exits through special APEC/ABTC lanes at major airports of participating economies. An ABTC holder, however, is still required to carry his or her valid passport.
∗ The application, together with its supporting documents, may be filed either with the PCCI, MBC or PHILEXPORT. If the application and its supporting documents are found in order, it will be endorsed by the sponsoring business organizations to ABTC-Philippines (Visa Division-DFA). A processing fee is charged by PCCI, MBC or PHILEXPORT for ABTC applications.
∗ Makati Business Club (MBC); Philippine Chamber of Commerce and Industry (PCCI); Philippine Exporters Confederation, Inc. (PHILEXPORT) are the three (3) business organizations which may sponsor the applications.
48
OFFICE OF CONSULAR AFFAIRS – VISA Division Releasing of APEC Business Travel Card (ABTC) for Filipino Businessmen Consular Information Center 834-4000 Schedule of Availability of the Service:
Monday – Friday from 8:00 a.m. – 5:00 p.m.
Who may avail of the Service: All bona fide Filipino businessmen through the liaison officers of MBC, PCCI or PHILEXPORT whose ABTC cards are ready for release
Requirements:
1. Authorization letter issued by the endorsing business organization 2. Copy of valid Identification card of the liaison officer
Duration: At least 5-10 minutes/transaction
HOW TO AVAIL OF THE SERVICE:
STEP LOCATION CLIENT SERVICE PROVIDER DURATION PERSON-IN-CHARGE FEE FORM
1
Processing Counter located at
2nd flr. Visa Division, OCA
Submit authorization letter and a copy of
valid ID
Receive the letter and a copy of ID and locate the
ABTC card
10 mins/ application ABTC Assistant n/a n/a
2 Processing counter located at 2nd Flr., Visa Division, OCA
Claim ABTC card* Release card 10 mins/doc
ABTC Assistant
Note: ∗ The length of time for the release of ABTC card depends on the approval of other participating economies
51
Office of the Undersecretary for Migrant Workers Affairs Assistance to Kidnapping and Hostage-taking Victims Telephone Numbers: 834-4996/834-4449 Fax Number: 551-0847 E-mail address: oumwa.ph@gmail.com SCHEDULE OF AVAILABILITY OF SERVICE
Monday to Friday 8:00a.m. to 5:00p.m.
WHO MAY AVAIL OF THE SERVICE
• Distressed OFWs
• NOK of distressed OFWs
• Other Government Agencies
• Media
• Non-government organizations
REQUIREMENTS
• Certain documents may be required as deemed necessary.
52
How to Avail of the Service: STEP CLIENT Location SERVICE PROVIDER PERSON-
IN-CHARGE FEE FORM DURATION
1
a) Register in the OUMWA Walk-in Client Monitoring
Sheet (NOK)
b) Local Manning Agency reports the incident to
OUMWA
OUMWA Reception Counter
(DFA, 3rd floor)
Assist client in filling out the monitoring sheet.
Reception Assistant None OUMWA Walk-in Client
Monitoring Sheet 5 mins.
2 Request Assistance-to-Nationals
(ATN) Form from Reception Assistant
OUMWA Reception Counter
(DFA, 3rd floor)
a) Provide client with ATN Form.
b) Explain to client how to fill up the ATN Form.
Reception Assistant None ATN Form
10 mins.
3
a) Fill-up the ATN Form
b) Submit to the Reception Assistant.
OUMWA Reception Counter
(DFA, 3rd floor)
a) Receive and review information indicated by client in the ATN Form.
b) Refer to Legal Officer.
Reception Assistant None ATN Form
10 mins.
4
Undergo interview by Legal Officer
Interview Desk (DFA, 3rd floor)
a) Legal Officer interviews the client.
b) Explain to the client the actions to be done by the DFA on the case.
c) Briefs the client on actions required
from their end pending resolution of the case.
d) Call the Local Manning Agency for verification and details.
e) Verify the local manning agency with
the POEA.
f) Advice the client to coordinate closely with the local manning agency.
Legal Officer None
30 mins.
5 Obtain contact information of the Legal Officer
Interview Desk/ Reception
Counter (DFA, 3rd floor)
Provide client with Contact Info Card of Legal Officer
Legal Officer/
Reception Assistant
None Contact Info Card 2 mins.
53
6 Follow-up with Legal Officer
(walk-in or telephone).
Provide updates based on Post’s report and information obtained from the local manning
agency and the principal. Legal Officer None
7 working days
*OUMWA will communicate
with Post Note: This matrix applies in ordinary / regular circumstances. The procedure and requirement may vary due to some other factors.
54
Office of the Undersecretary for Migrant Workers Affairs Claims for Benefits (Employment, Death and Insurance) Telephone Numbers: 834-4996/834-4449 Fax Number: 551-0847 E-mail address: oumwa.ph@gmail.com SCHEDULE OF AVAILABILITY OF SERVICE
Monday to Friday 8:00a.m. to 5:00p.m.
WHO MAY AVAIL OF THE SERVICE
• Distressed OFWs
• NOK of distressed OFWs
• Other Government Agencies
• Media • Non-government organizations
WHAT ARE THE REQUIREMENTS • Death Certificate
• Contract of Employment
• Accident/Police Report
• Insurance Policy
• *Marriage Contract
• *Birth Certificate/s
• *Special Power of Attorney
• *Affidavit of Heirship
55
How to Avail of the Service: STEP CLIENT Location SERVICE PROVIDER PERSON-IN-
CHARGE FEE FORM DURATION
1 Register in the OUMWA Walk-in Client Monitoring Sheet
OUMWA Reception Counter
Assist client in filling out the monitoring sheet.
Reception Assistant
None OUMWA Walk-in Client Monitoring Sheet
5 mins.
2 Request Assistance-to-Nationals (ATN) Form from Reception Assistant
OUMWA Reception Counter
c) Provide client with ATN Form. d) Explain to client how to fill up the ATN
Form.
Reception Assistant
None ATN Form
10 mins.
3 c) Fill-up the ATN Form d) Submit to the Reception
Assistant.
OUMWA Reception Counter
c) Receive and review information indicated by client in the ATN Form.
d) Based on information indicated in the
ATN Form, refer to ATN Officer.
Reception Assistant
None ATN Form
10 mins.
4 a) Undergo interview by ATN Officer
Interview Desk
g) ATN Officer interviews the client. h) Require presentation of documents
supporting claim for benefits. *(Additional documents may be required.)
i) Explain procedures for processing the
client’s claim. j) If OFW is a documented worker, refer
Next-of-kin to OWWA for other assistance.
ATN Officer None Death Certificate Contract of Employment Accident/Police Report Insurance Policy *Marriage Contract *Birth Certificate/s *Special Power of Attorney *Affidavit of Heirship
30 mins.
5 Obtain contact information of the ATN Officer
Interview Desk/ Reception Counter
Provide client with Contact Info Card of ATN Officer
ATN Officer/ Reception Assistant
None Contact Info Card 2 mins.
6 Follow-up with ATN Officer (walk-in or telephone).
Provide updates based on Post’s report. ATN Officer None 7 working days *OUMWA will communicate with Post
Note: This matrix applies in ordinary / regular circumstances. The procedure and requirement may vary due to some other factors.
56
Office of the Undersecretary for Migrant Workers Affairs Employment Related Complaints Telephone Numbers: 834-4996/834-4449 Fax Number: 551-0847 E-mail address: oumwa.ph@gmail.com SCHEDULE OF AVAILABILITY OF SERVICE
Monday to Friday 8:00a.m. to 5:00p.m.
WHO MAY AVAIL OF THE SERVICE
• Distressed OFWs
• NOK of distressed OFWs
• Other Government Agencies
• Media • Non-government organizations
REQUIREMENTS
• Contract of Employment
57
How to Avail of the Service: STEP CLIENT Location SERVICE PROVIDER PERSON-IN-
CHARGE FEE FORM DURATION
1 Register in the OUMWA Walk-in Client Monitoring Sheet
OUMWA Reception Counter (DFA, 3rd
floor)
Assist client in filling out the monitoring sheet.
Reception Assistant None OUMWA Walk-in Client
Monitoring Sheet 5 mins.
Request Assistance-to-Nationals
(ATN) Form from Reception Assistant
OUMWA Reception Counter (DFA, 3rd
floor)
e) Provide client with ATN Form.
f) Explain to client how to fill up the ATN Form.
Reception Assistant None ATN Form
10 mins.
3
e) Fill-up the ATN Form
f) Submit to the Reception Assistant.
OUMWA Reception Counter (DFA, 3rd
floor)
e) Receive and review information indicated by client in the ATN Form.
f) Based on information indicated in the
ATN Form, refer to ATN Officer.
Reception Assistant None ATN Form
10 mins.
4
b) Undergo interview by ATN Officer
Interview Desk
(DFA, 3rd floor)
k) ATN Officer interviews the client.
l) Require presentation of Contract of Employment, contact details of OFW
and employer.
ATN Officer None Contract of Employment 30 mins.
5 Obtain contact information of the ATN Officer
Interview Desk/
Reception Counter (DFA, 3rd
floor)
Provide client with Contact Info Card of ATN Officer
ATN Officer/ Reception Assistant
None Contact Info Card 2 mins.
6 Follow-up with ATN Officer (walk-
in or telephone).
Provide updates based on Post’s report. ATN Officer None
7 working days
*OUMWA will communicate
with Post Note: This matrix applies in ordinary / regular circumstances. The procedure and requirement may vary due to some other factors.
58
Office of the Undersecretary for Migrant Workers Affairs Financial Support Telephone Numbers: 834-4996/834-4449 Fax Number: 551-0847 E-mail address: oumwa.ph@gmail.com SCHEDULE OF AVAILABILITY OF SERVICE
Monday to Friday 8:00a.m. to 5:00p.m.
WHO MAY AVAIL OF THE SERVICE
• Distressed OFWs
• NOK of distressed OFWs
• Other Government Agencies
• Media • Non-government organizations
WHAT ARE THE REQUIREMENTS
• *Marriage Contract
• *Birth Certificate of Child/children
• *Picture of OFW
59
How to Avail of the Service: STEP CLIENT Location SERVICE PROVIDER PERSON-IN-
CHARGE FEE FORM DURATION
1 Register in the OUMWA Walk-in Client Monitoring Sheet
OUMWA Reception Counter
Assist client in filling out the monitoring sheet. Reception Assistant None OUMWA Walk-in Client
Monitoring Sheet 5 mins.
2 Request Assistance-to-Nationals (ATN) Form from Reception Assistant
OUMWA Reception Counter
g) Provide client with ATN Form.
h) Explain to client how to fill up the ATN Form.
Reception Assistant None ATN Form
10 mins.
3
g) Fill-up the ATN Form
h) Submit to the Reception Assistant.
OUMWA Reception Counter
g) Receive and review information indicated by client in the ATN Form.
h) Based on information indicated in the
ATN Form, refer to ATN Officer.
Reception Assistant None ATN Form
10 mins.
4 Undergo interview by ATN Officer Interview Desk
m) ATN Officer interviews the client.
n) Explain to the client the procedure for locating the whereabouts of the OFW and
conveying the request for financial support.
o) Require submission of information on the
last known address and contact information of the OFW or any document
indicating the same.
p) If needed, require submission of pertinent documents to prove relationship of client
with the OFW.*
ATN Officer None
*Marriage Contract *Birth Certificate of
Child/children *Picture of OFW
30 mins.
5 Obtain contact information of the ATN Officer
Interview Desk/
Reception Counter
Provide client with Contact Info Card of ATN Officer
ATN Officer/ Reception Assistant
None Contact Info Card 2 mins.
6 Follow-up with ATN Officer (walk-in
or telephone).
Provide updates based on Post’s report. ATN Officer None
7 working days
*OUMWA will communicate
with Post Note: This matrix applies in ordinary / regular circumstances. The procedure and requirement may vary due to some other factors.
60
Office of the Undersecretary for Migrant Workers Affairs Human Trafficking Telephone Numbers: 834-4996/834-4449 Fax Number: 551-0847 E-mail address: oumwa.ph@gmail.com SCHEDULE OF AVAILABILITY OF SERVICE
Monday to Friday 8:00a.m. to 5:00p.m.
WHO MAY AVAIL OF THE SERVICE
• Distressed OFWs
• NOK of distressed OFWs
• Other Government Agencies
• Media • Non-government organizations
REQUIREMENTS
• Certain documents may be required as deemed necessary.
61
How to Avail of the Service: STEP CLIENT Location SERVICE PROVIDER PERSON-IN-
CHARGE FEE FORM DURATION
1 Register in the OUMWA Walk-in Client Monitoring Sheet
OUMWA Reception Counter (DFA, 3rd
floor)
Assist client in filling out the monitoring sheet. Reception Assistant None OUMWA Walk-in Client
Monitoring Sheet 5 mins.
2 Request Assistance-to-Nationals
(ATN) Form from Reception Assistant
OUMWA Reception Counter (DFA, 3rd
floor)
i) Provide client with ATN Form.
j) Explain to client how to fill up the ATN Form.
Reception Assistant None ATN Form
10 mins.
3
i) Fill-up the ATN Form
j) Submit to the Reception Assistant.
OUMWA Reception Counter (DFA, 3rd
floor)
i) Receive and review information indicated by client in the ATN Form.
j) Refer to Legal Officer.
Reception Assistant None ATN Form
10 mins.
4
c) Undergo interview by Legal Officer
Interview Desk
(DFA, 3rd floor)
q) Legal Officer interviews the client.
r) Require information on whereabouts (last known address, detention facility), illegal
recruiter.
s) Refer client to Department of Justice (Inter-Agency Council Against
Trafficking) and National Bureau of Investigation (Anti-Human Trafficking
Division) for filing of complaint.
Legal Officer None 30 mins.
5 Obtain contact information of the Legal Officer
Interview Desk/
Reception Counter (DFA, 3rd
floor)
Provide client with Contact Info Card of Legal Officer
Legal Officer/ Reception Assistant
None Contact Info Card 2 mins.
6 Follow-up with Legal Officer (walk-in
or telephone).
Provide updates based on Post’s report. Legal Officer None
7 working days
*OUMWA will communicate with
Post. Note: This matrix applies in ordinary / regular circumstances. The procedure and requirement may vary due to some other factors.
62
Office of the Undersecretary for Migrant Workers Affairs Illegal Recruitment/Human-smuggling Telephone Numbers: 834-4996/834-4449 Fax Number: 551-0847 E-mail address: oumwa.ph@gmail.com SCHEDULE OF AVAILABILITY OF SERVICE
Monday to Friday 8:00a.m. to 5:00p.m.
WHO MAY AVAIL OF THE SERVICE
• Distressed OFWs
• NOK of distressed OFWs
• Other Government Agencies
• Media • Non-government organizations
WHAT ARE THE REQUIREMENTS
• Certain documents may be required as deemed necessary.
63
How to Avail of the Service: STEP CLIENT Location SERVICE PROVIDER PERSON-IN-
CHARGE FEE FORM DURATION
1 Register in the OUMWA Walk-in Client Monitoring Sheet
OUMWA Reception Counter
Assist client in filling out the monitoring sheet.
Reception Assistant
None OUMWA Walk-in Client Monitoring Sheet
5 mins.
2 Request Assistance-to-Nationals (ATN) Form from Reception Assistant
OUMWA Reception Counter
a) Provide client with ATN Form. b) Explain to client how to fill up the ATN
Form.
Reception Assistant
None ATN Form
10 mins.
3 a) Fill-up the ATN Form b) Submit to the Reception
Assistant.
OUMWA Reception Counter
a) Receive and review information indicated by client in the ATN Form.
b) Based on information indicated in the
ATN Form, refer to Legal Officer.
Reception Assistant
None ATN Form
10 mins.
4 a) Undergo interview by Legal Officer
Interview Desk
a) Legal Officer interviews the client. b) Require information on whereabouts
(last known address, detention facility), illegal recruiter.
c) Refer client to POEA-Anti-Illegal
Recruitment Branch and National Bureau of Investigation for filing of complaint.
Legal Officer None 30 mins.
5 Obtain contact information of the Legal Officer
Interview Desk/ Reception Counter
Provide client with Contact Info Card of Legal Officer
Legal Officer/ Reception Assistant
None Contact Info Card 2 mins.
6 Follow-up with Legal Officer (walk-in or telephone).
Provide updates based on Post’s report. Legal Officer None 7 working days *OUMWA will communicate with Post.
Note: This matrix applies in ordinary / regular circumstances. The procedure and requirement may vary due to some other factors.
64
Office of the Undersecretary for Migrant Workers Affairs Jail Visitation/Assistance to Detained OFW Telephone Numbers: 834-4996/834-4449 Fax Number: 551-0847 E-mail address: oumwa.ph@gmail.com SCHEDULE OF AVAILABILITY OF SERVICE
Monday to Friday 8:00a.m. to 5:00p.m.
WHO MAY AVAIL OF THE SERVICE
• Distressed OFWs
• NOK of distressed OFWs
• Other Government Agencies
• Media • Non-government organizations
REQUIREMENTS
• Certain documents may be required as deemed necessary.
65
How to Avail of the Service: STEP CLIENT Location SERVICE PROVIDER PERSON-IN-
CHARGE FEE FORM DURATION
1 Register in the OUMWA Walk-in Client Monitoring Sheet
OUMWA Reception Counter (DFA, 3rd
floor)
Assist client in filling out the monitoring sheet.
Reception Assistant None OUMWA Walk-in Client
Monitoring Sheet 5 mins.
2 Request Assistance-to-Nationals
(ATN) Form from Reception Assistant
OU MWA Reception Counter (DFA, 3rd
floor)
c) Provide client with ATN Form.
d) Explain to client how to fill up the ATN Form.
Reception Assistant None ATN Form
10 mins.
3
c) Fill-up the ATN Form
d) Submit to the Reception Assistant.
OUMWA Reception Counter (DFA, 3rd
floor)
c) Receive and review information indicated by client in the ATN Form.
d) Based on information indicated in the
ATN Form, refer to Legal Officer.
Reception Assistant None ATN Form
10 mins.
4
b) Undergo interview by Legal Officer
Interview Desk
(DFA, 3rd floor)
d) Legal Officer interviews the client.
e) Require information on whereabouts (last known address, employer,
detention facility)
Legal Officer None 30 mins.
5 Obtain contact information of the Legal Officer
Interview Desk/
Reception Counter (DFA, 3rd
floor)
Provide client with Contact Info Card of Legal Officer
Legal Officer/ Reception Assistant
None Contact Info Card 2 mins.
6 Follow-up with Legal Officer
(walk-in or telephone).
Provide updates based on Post’s report. Legal Officer None
7 working days
*OUMWA will communicate
with Post. Note: This matrix applies in ordinary / regular circumstances. The procedure and requirement may vary due to some other factors.
66
Office of the Undersecretary for Migrant Workers Affairs Provision of Services of Lawyer/Counsel Telephone Numbers: 834-4996/834-4449 Fax Number: 551-0847 E-mail address: oumwa.ph@gmail.com SCHEDULE OF AVAILABILITY OF SERVICE
Monday to Friday 8:00a.m. to 5:00p.m.
WHO MAY AVAIL OF THE SERVICE
• Distressed OFWs
• NOK of distressed OFWs
• Other Government Agencies
• Media • Non-government organizations
WHAT ARE THE REQUIREMENTS
• Certain documents may be required as deemed necessary.
67
How to Avail of the Service: STEP CLIENT Location SERVICE PROVIDER PERSON-IN-
CHARGE FEE FORM DURATION
1 Register in the OUMWA Walk-in Client Monitoring Sheet
OUMWA Reception Counter
Assist client in filling out the monitoring sheet.
Reception Assistant
None OUMWA Walk-in Client Monitoring Sheet
5 mins.
2 Request Assistance-to-Nationals (ATN) Form from Reception Assistant
OUMWA Reception Counter
e) Provide client with ATN Form. f) Explain to client how to fill up the ATN
Form.
Reception Assistant
None ATN Form
10 mins.
3 e) Fill-up the ATN Form f) Submit to the Reception
Assistant.
OUMWA Reception Counter
e) Receive and review information indicated by client in the ATN Form.
f) Based on information indicated in the
ATN Form, refer to Legal Officer.
Reception Assistant
None ATN Form
10 mins.
4 c) Undergo interview by Legal Officer
Interview Desk
f) Legal Officer interviews the client. g) Require information on whereabouts
(detention facility, employer. h) Explain Department regulations on
the provision of services of a lawyer.
Legal Officer None 30 mins.
5 Obtain contact information of the Legal Officer
Interview Desk/ Reception Counter
Provide client with Contact Info Card of Legal Officer
Legal Officer/ Reception Assistant
None Contact Info Card 2 mins.
6 Follow-up with Legal Officer (walk-in or telephone).
Provide updates based on Post’s report. Legal Officer None 7 working days *OUMWA will communicate with Post.
Note: This matrix applies in ordinary / regular circumstances. The procedure and requirement may vary due to some other factors.
68
Office of the Undersecretary for Migrant Workers Affairs Repatriation (Individual and Mass) Telephone Numbers: 834-4996/834-4449 Fax Number: 551-0847 E-mail address: oumwa.ph@gmail.com SCHEDULE OF AVAILABILITY OF SERVICE
Monday to Friday 8:00a.m. to 5:00p.m.
WHO MAY AVAIL OF THE SERVICE
• Distressed OFWs
• NOK of distressed OFWs
• Other Government Agencies
• Media • Non-government organizations
REQUIREMENTS
• Certain documents may be required as deemed necessary.
69
How to Avail of the Service: STEP CLIENT Location SERVICE PROVIDER
PERSON-IN-
CHARGE FEE FORM DURATION
1 Register in the OUMWA Walk-in Client Monitoring Sheet
OUMWA Reception Counter (DFA, 3rd
floor)
Assist client in filling out the monitoring sheet. Reception Assistant None OUMWA Walk-in Client
Monitoring Sheet 5 mins.
2 Request Assistance-to-Nationals (ATN) Form from Reception Assistant
OU MWA Reception Counter (DFA, 3rd
floor)
g) Provide client with ATN Form.
h) Explain to client how to fill up the ATN Form.
Reception Assistant None ATN Form
10 mins.
3 g) Fill-up the ATN Form
h) Submit to the Reception Assistant.
OUMWA Reception Counter (DFA, 3rd
floor)
g) Receive and review information indicated by client in the ATN Form.
h) Based on information indicated in the ATN Form,
refer to ATN Officer.
Reception Assistant None ATN Form
10 mins.
4
d) Undergo interview by ATN Officer
Interview Desk
(DFA, 3rd floor)
i) ATN Officer interviews the client.
j) Require information on whereabouts (last known address, employer, detention facility)
k) Explain procedures in facilitating repatriation.
l) Inform client on fund sourcing requirements for
the repatriation ticket.
ATN Officer None 30 mins.
5 Obtain contact information of the ATN Officer
Interview Desk/
Reception Counter (DFA, 3rd
floor)
Provide client with Contact Info Card of ATN Officer
ATN Officer/
Reception Assistant
None Contact Info Card 2 mins.
6 Follow-up with ATN Officer (walk-in or
telephone).
Provide updates based on Post’s report. ATN Officer None
7 working days
*OUMWA will communicate with Post.
*Actual repatriation is
dependent on completion of requirements of host
government. Note: This matrix applies in ordinary / regular circumstances. The procedure and requirement may vary due to some other factors.
70
Office of the Undersecretary for Migrant Workers Affairs Shipment of Personal Belongings Telephone Numbers: 834-4996/834-4449 Fax Number: 551-0847 E-mail address: oumwa.ph@gmail.com SCHEDULE OF AVAILABILITY OF SERVICE
Monday to Friday 8:00a.m. to 5:00p.m.
WHO MAY AVAIL OF THE SERVICE
• Distressed OFWs
• NOK of distressed OFWs
• Other Government Agencies
• Media • Non-government organizations
WHAT ARE THE REQUIREMENTS
• Certain documents may be required as deemed necessary.
71
How to Avail of the Service: STEP CLIENT Location SERVICE PROVIDER PERSON-IN-
CHARGE FEE FORM DURATION
1 Register in the OUMWA Walk-in Client Monitoring Sheet
OUMWA Reception Counter
Assist client in filling out the monitoring sheet.
Reception Assistant None OUMWA Walk-in Client
Monitoring Sheet 5 mins.
2 Request Assistance-to-Nationals
(ATN) Form from Reception Assistant
OUMWA Reception Counter
i) Provide client with ATN Form.
j) Explain to client how to fill up the ATN Form.
Reception Assistant None ATN Form
10 mins.
3
i) Fill-up the ATN Form
j) Submit to the Reception Assistant.
OUMWA Reception Counter
i) Receive and review information indicated by client in the ATN Form.
j) Based on information indicated in the
ATN Form, refer to ATN Officer.
Reception Assistant None ATN Form
10 mins.
4 Undergo interview by ATN Officer Interview Desk
m) ATN Officer interviews the client.
n) Require information from the client on the location and custodian of the
personal belongings.
o) Inquire if arrangements have been made with the custodian for the
shipment of the personal belongings.
ATN Officer None 30 mins.
5 Obtain contact information of the ATN Officer
Interview Desk/
Reception Counter
Provide client with Contact Info Card of ATN Officer
ATN Officer/ Reception Assistant
None Contact Info Card 2 mins.
6 Follow-up with ATN Officer (walk-
in or telephone).
Provide updates based on Post’s report. ATN Officer None
7 working days
*OUMWA will communicate
with Post Note: This matrix applies in ordinary / regular circumstances. The procedure and requirement may vary due to some other factors.
72
Office of the Undersecretary for Migrant Workers Affairs Shipment of Remains Telephone Numbers: 834-4996/834-4449 Fax Number: 551-0847 E-mail address: oumwa.ph@gmail.com SCHEDULE OF AVAILABILITY OF SERVICE
Monday to Friday 8:00a.m. to 5:00p.m.
WHO MAY AVAIL OF THE SERVICE
• Distressed OFWs
• NOK of distressed OFWs
• Other Government Agencies
• Media
• Non-government organizations REQUIREMENTS
• Letter of Acceptance • OWWA Information Sheet • *Special Power of Attorney duly authenticated by the Saudi Embassy in
Manila in favor of employer or area coordinator and Philippine Consulate General (or its duly authorized representative)
• *Photocopy of passport of the deceased OFW
• *Picture of the deceased
73
How to Avail of the Service: STEP CLIENT Location SERVICE PROVIDER PERSON-IN-
CHARGE FEE FORM DURATION
1 Register in the OUMWA Walk-in Client Monitoring Sheet
OUMWA Reception Counter (DFA, 3rd
floor)
Assist client in filling out the monitoring sheet.
Reception Assistant None OUMWA Walk-in Client
Monitoring Sheet 5 mins.
2 Request Assistance-to-Nationals
(ATN) Form from Reception Assistant
OUMWA Reception Counter (DFA, 3rd
floor)
k) Provide client with ATN Form and Letter of Acceptance.
l) Explain to client how to fill up the ATN
Form and Letter of Acceptance.
Reception Assistant None ATN Form
Letter of Acceptance 10 mins.
3
k) Fill-up the ATN Form and Letter of acceptance
l) Submit to the Reception Assistant.
OUMWA Reception Counter (DFA, 3rd
floor)
k) Receive and review information indicated by client in the ATN Form
and Letter of Acceptance.
l) Based on information indicated in the ATN Form, refer to ATN Officer.
Reception Assistant None ATN Form
Letter of Acceptance 10 mins.
4 Undergo interview by ATN Officer
Interview Desk
(DFA, 3rd floor)
p) ATN Officer interviews the client.
q) Explain to the client the procedure for the shipment of remains.
r) Require submission of other
documents needed, if any, to facilitate shipment of remains. (Depends on
the requirements of the country concerned.)*
ATN Officer None
* OWWA Information Sheet
*Special Power of Attorney duly authenticated by the
Saudi Embassy in Manila in favor of employer or area coordinator and Philippine Consulate General (or its
duly authorized representative)
*Photocopy of passport of
the deceased OFW
*Picture of the deceased
30 mins.
5 Obtain contact information of the ATN Officer
Interview Desk/
Reception Counter (DFA, 3rd
floor)
Provide client with Contact Info Card of ATN Officer
ATN Officer/ Reception Assistant
None Contact Info Card 2 mins.
74
6 Follow-up with ATN Officer (walk-
in or telephone).
Provide updates based on Post’s report. ATN Officer None
7 working days
*OUMWA will communicate
with Post
*Completion of the process for the shipment
of the remains on several
factors/ requirements
of host government.
Note: This matrix applies in ordinary / regular circumstances. The procedure and requirement may vary due to some other factors.
75
Office of the Undersecretary for Migrant Workers Affairs Whereabouts Telephone Numbers: 834-4996/834-4449 Fax Number: 551-0847 E-mail address: oumwa.ph@gmail.com SCHEDULE OF AVAILABILITY OF SERVICE
Monday to Friday 8:00a.m. to 5:00p.m.
WHO MAY AVAIL OF THE SERVICE
• Distressed OFWs
• NOK of distressed OFWs
• Other Government Agencies
• Media • Non-government organizations
WHAT ARE THE REQUIREMENTS
• *Marriage Contract
• *Birth Certificate of Child/children
• *Picture of OFW
76
How to Avail of the Service: STEP CLIENT Location SERVICE PROVIDER PERSON-IN-
CHARGE FEE FORM DURATION
1 Register in the OUMWA Walk-in Client Monitoring Sheet
OUMWA Reception Counter
Assist client in filling out the monitoring sheet. Reception Assistant None OUMWA Walk-in Client
Monitoring Sheet 5 mins.
2 Request Assistance-to-Nationals (ATN) Form from Reception Assistant
OUMWA Reception Counter
m) Provide client with ATN Form.
n) Explain to client how to fill up the ATN Form.
Reception Assistant None ATN Form
10 mins.
3
m) Fill-up the ATN Form
n) Submit to the Reception Assistant.
OUMWA Reception Counter
m) Receive and review information indicated by client in the ATN Form.
n) Based on information indicated in the
ATN Form, refer to ATN Officer.
Reception Assistant None ATN Form
10 mins.
4 Undergo interview by ATN Officer Interview Desk
s) ATN Officer interviews the client.
t) Explain to the client the procedure for locating the whereabouts of the OFW.
u) Require submission of information on the
last known address and contact information of the OFW or any document
indicating the same.
v) If needed, require submission of pertinent documents to prove relationship of client
with the OFW.*
ATN Officer None
*Marriage Contract *Birth Certificate of
Child/children *Picture of OFW
30 mins.
5 Obtain contact information of the ATN Officer
Interview Desk/
Reception Counter
Provide client with Contact Info Card of ATN Officer
ATN Officer/ Reception Assistant
None Contact Info Card 2 mins.
6 Follow-up with ATN Officer (walk-in
or telephone).
Provide updates based on Post’s report. ATN Officer None
7 working days
*OUMWA will communicate
with Post Note: This matrix applies in ordinary / regular circumstances. The procedure and requirement may vary due to some other factors.
78
Office of the Undersecretary for Migrant Workers Affairs Assistance to Kidnapping and Hostage-taking Victims Telephone Numbers: 834-4996/834-4449 Fax Number: 551-0847 E-mail address: oumwa.ph@gmail.com SCHEDULE OF AVAILABILITY OF SERVICE
Monday to Friday 8:00a.m. to 5:00p.m.
WHO MAY AVAIL OF THE SERVICE
• Distressed OFWs
• NOK of distressed OFWs
• Other Government Agencies
• Media
• Non-government organizations WHAT ARE THE REQUIREMENTS
• Certain documents may be required as deemed necessary.
79
How to Avail of the Service:
STEP CLIENT Location SERVICE PROVIDER PERSON-IN-CHARGE FEE FORM DURATION
1
c) Local Manning Agency sends a letter to OUMWA reporting the
incident.
d) Another government agency/DFA Regional Consular Office/
NGO/Media sends a letter to OUMWA referring the request for
assistance of the Next-of-Kin of the victim.
a) Record receipt of the letter/fax.
b) Furnish the Undersecretary and Executive Director with a copy of the letter/fax.
c) Refer to Legal Officer in charge of
kidnapping and hostage-taking.
Incoming Communications
Assistant None 5 mins.
2
Confirm receipt of the letter/fax by calling or visiting OUMWA.
(In case client visits OUMWA, please follow procedures for walk-in clients.)
o) Receive call and refer to the Legal Officer in charge of Kidnapping and Hostage-Taking
Cases.
p) If Legal Officer receives call, acknowledge receipt of letter/fax.
Reception Assistant
Legal Officer
None 2 mins.
3
Undergo phone interview by Legal Officer
w) Legal Officer interviews the client.
x) Explain to the client the actions to be done by the DFA on the case.
y) Briefs the client on actions required from
their end pending resolution of the case.
z) Call the Local Manning Agency for verification and details.
aa) Verify the local manning agency with the
POEA.
bb) Advice the client to coordinate closely with the local manning agency.
Legal Officer None
30 mins.
6 Follow-up with Legal Officer (walk-in or
telephone).
Provide updates based on Post’s report and information obtained from the local manning
agency and the principal. Legal Officer None
7 working days
*OUMWA will communicate
with Post Note: This matrix applies in ordinary / regular circumstances. The procedure and requirement may vary due to some other factors.
80
Office of the Undersecretary for Migrant Workers Affairs Claims for Benefits (Employment, Death and Insurance Telephone Numbers: 834-4996/834-4449 Fax Number: 551-0847 E-mail address: oumwa.ph@gmail.com SCHEDULE OF AVAILABILITY OF SERVICE
Monday to Friday 8:00a.m. to 5:00p.m.
WHO MAY AVAIL OF THE SERVICE
• Distressed OFWs
• NOK of distressed OFWs
• Other Government Agencies
• Media • Non-government organizations
WHAT ARE THE REQUIREMENTS • Death Certificate
• Contract of Employment
• Accident/Police Report
• Insurance Policy
• *Marriage Contract
• *Birth Certificate/s
• *Special Power of Attorney
• *Affidavit of Heirship
81
How to Avail of the Service: STEP CLIENT Location SERVICE PROVIDER PERSON-IN-
CHARGE FEE FORM DURATION
1
e) Next-of-Kin of OFW writes to OUMWA for assistance.
f) Another government
agency/DFA Regional Consular Office/ NGO/Media sends a
letter to OUMWA referring the request for assistance of the
Next-of-Kin of the OFW.
d) Record receipt of the letter/fax.
e) Furnish the Undersecretary and Executive Director with a copy of the letter/fax.
f) Refer to ATN Officer.
Incoming Communications
Assistant None 5 mins.
2
Confirm receipt of the letter/fax by calling or visiting OUMWA.
(In case client visits OUMWA, please follow procedures for walk-in clients.)
q) Receive call and refer to the ATN Officer.
r) If ATN Officer receives call, acknowledge
receipt of letter/fax
Reception Assistant
ATN Officer
None 2 mins.
3
e) Undergo phone interview by ATN Officer.
cc) ATN Officer interviews the client.
dd) Request client to visit OUMWA and present documents supporting claim for
benefits. *(Additional documents may be required.)
ee) Explain procedures for processing the
client’s claim.
ATN Officer None
Death Certificate Contract of Employment Accident/Police Report
Insurance Policy
*Marriage Contract *Birth Certificate/s *Special Power of
Attorney *Affidavit of Heirship
30 mins.
5 Follow-up with ATN Officer (walk-in
or telephone).
Provide updates based on Post’s report. ATN Officer None
7 working days
*OUMWA will communicate with
Post Note: This matrix applies in ordinary / regular circumstances. The procedure and requirement may vary due to some other factors.
82
Office of the Undersecretary for Migrant Workers Affairs Employment Related Complaints Telephone Numbers: 834-4996/834-4449 Fax Number: 551-0847 E-mail address: oumwa.ph@gmail.com SCHEDULE OF AVAILABILITY OF SERVICE
Monday to Friday 8:00a.m. to 5:00p.m.
WHO MAY AVAIL OF THE SERVICE
• Distressed OFWs
• NOK of distressed OFWs
• Other Government Agencies
• Media • Non-government organizations
WHAT ARE THE REQUIREMENTS
• Contract of Employment
83
How to Avail of the Service: STEP CLIENT Location SERVICE PROVIDER PERSON-IN-
CHARGE FEE FORM DURATION
1 g) Next-of-Kin of OFW writes to OUMWA for assistance.
h) Another government
agency/DFA Regional Consular Office/ NGO/Media sends a letter to OUMWA referring the request for assistance of the Next-of-Kin of the OFW.
g) Record receipt of the letter/fax. h) Furnish the Undersecretary and Executive
Director with a copy of the letter/fax. i) Refer to ATN Officer.
Incoming Communications Assistant
None 5 mins.
2 Confirm receipt of the letter/fax by calling or visiting OUMWA. (In case client visits OUMWA, please follow procedures for walk-in clients.)
s) Receive call and refer to the ATN Officer.
t) If ATN Officer receives call, acknowledge
receipt of letter/fax
Reception Assistant ATN Officer
None 2 mins.
3 Undergo phone interview by ATN Officer.
ff) ATN Officer interviews the client. gg) Require presentation of Contract of
Employment, contact details of OFW and employer.
ATN Officer None Contract of Employment
30 mins.
4 Obtain contact information of the ATN Officer
Interview Desk/ Reception Counter
Provide client with Contact Info Card of ATN Officer
ATN Officer/ Reception Assistant
None Contact Info Card 2 mins.
5 Follow-up with ATN Officer (walk-in or telephone).
Provide updates based on Post’s report. ATN Officer None 7 working days *OUMWA will communicate with Post
Note: This matrix applies in ordinary / regular circumstances. The procedure and requirement may vary due to some other factors.
84
Office of the Undersecretary for Migrant Workers Affairs Financial Support Telephone Numbers: 834-4996/834-4449 Fax Number: 551-0847 E-mail address: oumwa.ph@gmail.com SCHEDULE OF AVAILABILITY OF SERVICE
Monday to Friday 8:00a.m. to 5:00p.m.
WHO MAY AVAIL OF THE SERVICE
• Distressed OFWs
• NOK of distressed OFWs
• Other Government Agencies
• Media • Non-government organizations
WHAT ARE THE REQUIREMENTS
• *Marriage Contract
• *Birth Certificate of Child/children
• *Picture of OFW
85
How to Avail of the Service: STEP CLIENT Location SERVICE PROVIDER PERSON-IN-
CHARGE FEE FORM DURATION
1
i) Next-of-Kin of OFW writes to OUMWA for assistance.
j) Another government
agency/DFA Regional Consular Office/ NGO/Media sends a
letter to OUMWA referring the request for assistance of the
Next-of-Kin of the OFW.
j) Record receipt of the letter/fax.
k) Furnish the Undersecretary and Executive Director with a copy of the letter/fax.
l) Refer to ATN Officer.
Incoming Communication
s Assistant None 5 mins.
2
Confirm receipt of the letter/fax by calling or visiting OUMWA.
(In case client visits OUMWA, please follow procedures for walk-in clients.)
u) Receive call and refer to the ATN Officer.
v) If ATN Officer receives call, acknowledge
receipt of letter/fax
Reception Assistant
ATN Officer
None 2 mins.
3 Undergo phone interview by ATN Officer
hh) ATN Officer interviews the client.
ii) Explain to the client the procedure for locating the whereabouts of the OFW and
conveying the request for financial support.
jj) Require submission of information on the
last known address and contact information of the OFW or any document
indicating the same. kk) If needed, require submission of pertinent
documents to prove relationship of client with the OFW.*
ATN Officer None
*Marriage Contract *Birth Certificate of
Child/children *Picture of OFW
30 mins.
4 Follow-up with ATN Officer (walk-in
or telephone).
Provide updates based on Post’s report. ATN Officer None
7 working days
*OUMWA will communicate
with Post Note: This matrix applies in ordinary / regular circumstances. The procedure and requirement may vary due to some other factors.
86
Office of the Undersecretary for Migrant Workers Affairs Human-trafficking Telephone Numbers: 834-4996/834-4449 Fax Number: 551-0847 E-mail address: oumwa.ph@gmail.com SCHEDULE OF AVAILABILITY OF SERVICE
Monday to Friday 8:00a.m. to 5:00p.m.
WHO MAY AVAIL OF THE SERVICE
• Distressed OFWs
• NOK of distressed OFWs
• Other Government Agencies
• Media • Non-government organizations
WHAT ARE THE REQUIREMENTS
• Certain documents may be required as deemed necessary.
87
How to Avail of the Service: STEP CLIENT Location SERVICE PROVIDER PERSON-IN-
CHARGE FEE FORM DURATION
1
k) Next-of-Kin of OFW writes to OUMWA for assistance.
l) Another government
agency/DFA Regional Consular Office/ NGO/Media
sends a letter to OUMWA referring the request for
assistance of the Next-of-Kin of the victim.
m) Record receipt of the letter/fax.
n) Furnish the Undersecretary and Executive Director with a copy of the
letter/fax.
o) Refer to Legal Officer.
Incoming Communications
Assistant None 5 mins.
2
Confirm receipt of the letter/fax by calling or visiting OUMWA.
(In case client visits OUMWA, please follow procedures for
walk-in clients.)
w) Receive call and refer to the Legal Officer.
x) If Legal Officer receives the call,
acknowledge receipt of letter/fax
Reception Assistant
Legal Officer
None 2 mins.
3
f) Undergo phone interview by Legal Officer
ll) Legal Officer interviews the client.
mm) Require information on whereabouts (last known address, detention facility), illegal recruiter.
nn) Refer client to Department of Justice
(Inter-Agency Council Against Trafficking) and National Bureau of
Investigation (Anti-Human Trafficking Division) for filing of complaint.
Legal Officer None 30 mins.
4 Follow-up with Legal Officer
(walk-in or telephone).
Provide updates based on Post’s report. Legal Officer None
7 working days
*OUMWA will communicate
with Post.
88
Office of the Undersecretary for Migrant Workers Affairs Illegal Recruitment/Human Smuggling Telephone Numbers: 834-4996/834-4449 Fax Number: 551-0847 E-mail address: oumwa.ph@gmail.com SCHEDULE OF AVAILABILITY OF SERVICE
Monday to Friday 8:00a.m. to 5:00p.m.
WHO MAY AVAIL OF THE SERVICE
• Distressed OFWs
• NOK of distressed OFWs
• Other Government Agencies
• Media • Non-government organizations
WHAT ARE THE REQUIREMENTS
• Certain documents may be required as deemed necessary.
89
How to Avail of the Service: STEP CLIENT Location SERVICE PROVIDER PERSON-IN-
CHARGE FEE FORM DURATION
1
m) Next-of-Kin of OFW writes to OUMWA for assistance.
n) Another government
agency/DFA Regional Consular Office/ NGO/Media
sends a letter to OUMWA referring the request for
assistance of the Next-of-Kin of the victim.
p) Record receipt of the letter/fax.
q) Furnish the Undersecretary and Executive Director with a copy of the
letter/fax.
r) Refer to Legal Officer.
Incoming Communications
Assistant None 5 mins.
2
Confirm receipt of the letter/fax by calling or visiting OUMWA.
(In case client visits OUMWA, please follow procedures for
walk-in clients.)
y) Receive call and refer to the Legal Officer.
z) If Legal Officer receives the call,
acknowledge receipt of letter/fax.
Reception Assistant
Legal Officer
None 2 mins.
3
g) Undergo phone interview by Legal Officer
oo) Legal Officer interviews the client.
pp) Require information on whereabouts (last known address, detention
facility), illegal recruiter.
Refer client to POEA-Anti-Illegal Recruitment Branch and National Bureau
of Investigation for filing of complaint.
Legal Officer None 30 mins.
4 Follow-up with Legal Officer
(walk-in or telephone).
Provide updates based on Post’s report. Legal Officer None
7 working days
*OUMWA will communicate
with Post. Note: This matrix applies in ordinary / regular circumstances. The procedure and requirement may vary due to some other factors.
90
Office of the Undersecretary for Migrant Workers Affairs Jail Visitation/Assistance to Detained OFW Telephone Numbers: 834-4996/834-4449 Fax Number: 551-0847 E-mail address: oumwa.ph@gmail.com SCHEDULE OF AVAILABILITY OF SERVICE
Monday to Friday 8:00a.m. to 5:00p.m.
WHO MAY AVAIL OF THE SERVICE
• Distressed OFWs
• NOK of distressed OFWs
• Other Government Agencies
• Media • Non-government organizations
WHAT ARE THE REQUIREMENTS
• Certain documents may be required as deemed necessary.
91
How to Avail of the Service
STEP CLIENT Location SERVICE PROVIDER PERSON-IN-CHARGE FEE FORM DURATION
1
o) Next-of-Kin of OFW writes to OUMWA for assistance.
p) Another government
agency/DFA Regional Consular Office/ NGO/Media sends a
letter to OUMWA referring the request for assistance of the
Next-of-Kin of the OFW.
s) Record receipt of the letter/fax.
t) Furnish the Undersecretary and Executive Director with a copy of
the letter/fax.
u) Refer to Legal Officer.
Incoming Communications
Assistant None 5 mins.
2
Confirm receipt of the letter/fax by calling or visiting OUMWA.
(In case client visits OUMWA,
please follow procedures for walk-in clients.)
aa) Receive call and refer to the Legal Officer.
bb) If Legal Officer receives the call,
acknowledge receipt of letter/fax
Legal Officer None 2 mins.
3
h) Undergo phone interview by Legal Officer
qq) Legal Officer interviews the client.
rr) Require information on whereabouts (last known address,
employer, detention facility)
Legal Officer None 30 mins.
4 Follow-up with Legal Officer (walk-in
or telephone).
Provide updates based on Post’s report. Legal Officer None
7 working days
*OUMWA will communicate
with Post. Note: This matrix applies in ordinary / regular circumstances. The procedure and requirement may vary due to some other factors.
92
Office of the Undersecretary for Migrant Workers Affairs Provision of Services of Lawyer/Counsel Telephone Numbers: 834-4996/834-4449 Fax Number: 551-0847 E-mail address: oumwa.ph@gmail.com SCHEDULE OF AVAILABILITY OF SERVICE
Monday to Friday 8:00a.m. to 5:00p.m.
WHO MAY AVAIL OF THE SERVICE
• Distressed OFWs
• NOK of distressed OFWs
• Other Government Agencies
• Media • Non-government organizations
WHAT ARE THE REQUIREMENTS
Certain documents may be required as deemed necessary.
93
How to Avail of the Service:
STEP CLIENT Location SERVICE PROVIDER PERSON-IN-CHARGE FEE FORM DURATION
1
q) Next-of-Kin of OFW writes to OUMWA for assistance.
r) Another government
agency/DFA Regional Consular Office/ NGO/Media
sends a letter to OUMWA referring the request for
assistance of the Next-of-Kin of the OFW.
v) Record receipt of the letter/fax.
w) Furnish the Undersecretary and Executive Director with a copy of the
letter/fax.
x) Refer to Legal Officer.
Incoming Communications Assistant
None 5 mins.
2
Confirm receipt of the letter/fax by calling or visiting OUMWA.
(In case client visits OUMWA, please follow procedures for
walk-in clients.)
cc) Receive call and refer to the Legal Officer.
dd) If Legal Officer receives the call,
acknowledge receipt of letter/fax
Reception Assistant
Legal Officer
None 10 mins.
3
Undergo phone interview by Legal Officer
ss) Legal Officer interviews the client.
tt) Require information on whereabouts (detention facility, employer.
uu) Explain Department regulations on
the provision of services of a lawyer.
Legal Officer None 30 mins.
6 Follow-up with Legal Officer
(walk-in or telephone).
Provide updates based on Post’s report. Legal Officer None
7 working days
*OUMWA will communicate
with Post. Note: This matrix applies in ordinary / regular circumstances. The procedure and requirement may vary due to some other factors.
94
Office of the Undersecretary for Migrant Workers Affairs Repatriation (Individual/Mass) Telephone Numbers: 834-4996/834-4449 Fax Number: 551-0847 E-mail address: oumwa.ph@gmail.com SCHEDULE OF AVAILABILITY OF SERVICE
Monday to Friday 8:00a.m. to 5:00p.m.
WHO MAY AVAIL OF THE SERVICE
• Distressed OFWs
• NOK of distressed OFWs
• Other Government Agencies
• Media • Non-government organizations
WHAT ARE THE REQUIREMENTS
• Certain documents may be required as deemed necessary.
95
How to Avail of the Service: STEP CLIENT Location SERVICE PROVIDER PERSON-IN-
CHARGE FEE FORM DURATION
1
s) Next-of-Kin of OFW writes to OUMWA for assistance.
t) Another government
agency/DFA Regional Consular Office/ NGO/Media sends a
letter to OUMWA referring the request for assistance of the
Next-of-Kin of the OFW.
y) Record receipt of the letter/fax.
z) Furnish the Undersecretary and Executive Director with a copy of the letter/fax.
aa) Refer to ATN Officer.
Incoming Communications
Assistant None 5 mins.
2
Confirm receipt of the letter/fax by calling or visiting OUMWA.
(In case client visits OUMWA, please follow procedures for walk-in clients.)
ee) Receive call and refer to the ATN Officer.
ff) If ATN Officer receives call, acknowledge
receipt of letter/fax
Reception Assistant
ATN Officer None 2 mins.
3
i) Undergo phone interview by ATN Officer
vv) ATN Officer interviews the client.
ww) Require information on whereabouts (last known address, employer, detention
facility)
xx) Explain procedures in facilitating repatriation.
yy) Inform client on fund sourcing requirements for the repatriation ticket.
ATN Officer None 30 mins.
5 Follow-up with ATN Officer (walk-in
or telephone).
Provide updates based on Post’s report. ATN Officer None
7 working days
*OUMWA will communicate with
Post.
*Actual repatriation is dependent on completion of
requirements of host government.
Note: This matrix applies in ordinary / regular circumstances. The procedure and requirement may vary due to some other factors.
96
Office of the Undersecretary for Migrant Workers Affairs Shipment of Personal Belongings Telephone Numbers: 834-4996/834-4449 Fax Number: 551-0847 E-mail address: oumwa.ph@gmail.com SCHEDULE OF AVAILABILITY OF SERVICE
Monday to Friday 8:00a.m. to 5:00p.m.
WHO MAY AVAIL OF THE SERVICE
• Distressed OFWs
• NOK of distressed OFWs
• Other Government Agencies
• Media • Non-government organizations
WHAT ARE THE REQUIREMENTS
• Certain documents may be required as deemed necessary.
97
How to Avail of the Service: STEP CLIENT Location SERVICE PROVIDER PERSON-IN-
CHARGE FEE FORM DURATION
1
u) OFW or Next-of-Kin of OFW writes to OUMWA for assistance.
v) Another government
agency/DFA Regional Consular Office/ NGO/Media sends a
letter to OUMWA referring the request for assistance of the
OFW or Next-of-Kin of the OFW.
bb) Assist client in filling out the monitoring sheet. Record receipt of the letter/fax.
cc) Furnish the Undersecretary and Executive Director with a copy
of the letter/fax.
dd) Refer to ATN Officer.
Incoming Communications Assistant
None 5 mins.
2
Request Assistance-to-Nationals (ATN) Form from Reception Assistant
Confirm receipt of the letter/fax by calling or visiting OUMWA.
(In case client visits OUMWA, please follow procedures for walk-in clients.)
gg) Receive call and refer to the ATN Officer.
hh) If ATN Officer receives call, acknowledge receipt of letter/fax
Reception Assistant
ATN Officer
None 2 mins.
3
Undergo phone interview by ATN Officer
zz) ATN Officer interviews the client.
aaa) Require information from the client on the location and custodian of the personal belongings.
bbb) Inquire if arrangements have been made with the
custodian for the shipment of the personal belongings.
ATN Officer None 30 mins.
4 Follow-up with ATN Officer (walk-in
or telephone).
Provide updates based on Post’s report. ATN Officer None
7 working days
*OUMWA will communicate
with Post Note: This matrix applies in ordinary / regular circumstances. The procedure and requirement may vary due to some other factors.
98
Office of the Undersecretary for Migrant Workers Affairs Shipment of Remains Telephone Numbers: 834-4996/834-4449 Fax Number: 551-0847 E-mail address: oumwa.ph@gmail.com SCHEDULE OF AVAILABILITY OF SERVICE
Monday to Friday 8:00a.m. to 5:00p.m.
WHO MAY AVAIL OF THE SERVICE
• Distressed OFWs
• NOK of distressed OFWs
• Other Government Agencies
• Media
• Non-government organizations
WHAT ARE THE REQUIREMENTS • Letter of Acceptance
• OWWA Information Sheet
• *Special Power of Attorney duly authenticated by the Saudi Embassy in Manila in favor of employer or area coordinator and Philippine Consulate General (or its duly authorized representative)
• *Photocopy of passport of the deceased OFW
• *Picture of the deceased
99
How to Avail of the Service: STEP CLIENT Location SERVICE PROVIDER PERSON-IN-
CHARGE FEE FORM DURATION
1
w) Next-of-Kin of OFW writes to OUMWA for assistance.
x) Another government
agency/DFA Regional Consular Office/
NGO/Media sends a letter to OUMWA referring the request for assistance of
the Next-of-Kin of the OFW.
ee) Record receipt of the letter/fax.
ff) Furnish the Undersecretary and Executive Director with a copy of
the letter/fax.
gg) Refer to ATN Officer.
Incoming Communications
Assistant None 5 mins.
2
a) Confirm receipt of the letter/fax by calling or
visiting OUMWA.
b) Request client to visit OUMWA for the
submission of the Letter of Acceptance and other pertinent documents.
(In case client visits OUMWA, please follow procedures for
walk-in clients.)
ii) Receive call and refer to the ATN Officer.
jj) If ATN Officer receives call,
acknowledge receipt of letter/fax
Reception Assistant
ATN Officer None 5 mins.
3 Undergo phone interview by ATN Officer
ccc) ATN Officer interviews the client.
ddd) Explain to the client the procedure for the shipment of
remains.
eee) Require submission of other documents needed, if any, to facilitate shipment of remains.
(Depends on the requirements of
ATN Officer None
Letter of Acceptance
* OWWA Information Sheet
*Special Power of
Attorney duly authenticated by the Saudi Embassy in Manila in favor of employer or area
30 mins.
100
the country concerned.)* coordinator and Philippine Consulate General (or its duly
authorized representative)
*Photocopy of passport of the deceased OFW
*Picture of the
deceased
4 Follow-up with ATN Officer
(walk-in or telephone).
Provide updates based on Post’s report. ATN Officer None
7 working days
*OUMWA will communicate
with Post
*Completion of the process for the shipment of
the remains on several
factors/ requirements of
host government.
101
Office of the Undersecretary for Migrant Workers Affairs Whereabouts Telephone Numbers: 834-4996/834-4449 Fax Number: 551-0847 E-mail address: oumwa.ph@gmail.com SCHEDULE OF AVAILABILITY OF SERVICE
Monday to Friday 8:00a.m. to 5:00p.m.
WHO MAY AVAIL OF THE SERVICE
• Distressed OFWs
• NOK of distressed OFWs
• Other Government Agencies
• Media • Non-government organizations
WHAT ARE THE REQUIREMENTS
• *Marriage Contract
• *Birth Certificate of Child/children
• *Picture of OFW
102
How to Avail of the Service: STEP CLIENT Location SERVICE PROVIDER PERSON-IN-
CHARGE FEE FORM DURATION
1 y) Next-of-Kin of OFW writes to OUMWA for assistance.
z) Another government
agency/DFA Regional Consular Office/ NGO/Media sends a letter to OUMWA referring the request for assistance of the Next-of-Kin of the OFW.
hh) Record receipt of the letter/fax. ii) Furnish the Undersecretary and Executive
Director with a copy of the letter/fax. jj) Refer to ATN Officer.
None 5 mins.
2 Confirm receipt of the letter/fax by calling or visiting OUMWA. (In case client visits OUMWA, please follow procedures for walk-in clients.)
kk) Receive call and refer to the ATN Officer.
ll) If ATN Officer receives call, acknowledge
receipt of letter/fax
Reception Assistant ATN officer
None 2 mins.
3 Undergo phone interview by ATN Officer
Interview Desk
fff) ATN Officer interviews the client. ggg) Explain to the client the procedure for
locating the whereabouts of the OFW. hhh) Require submission of information on
the last known address and contact information of the OFW or any document indicating the same.
iii) If needed, require submission of pertinent
documents to prove relationship of client with the OFW.*
ATN Officer None *Marriage Contract *Birth Certificate of Child/children *Picture of OFW
30 mins.
4 Follow-up with ATN Officer (walk-in or telephone).
Provide updates based on Post’s report. ATN Officer None 7 working days *OUMWA will communicate with Post
104
Overseas Absentee Voting Secretariat
OAV Registration Process for New OAV Registrants Abroad: OAV Focal Person
Contact the nearest Philippine Embassy, Consulate and other Government Offices where one resides In the Philippines: The Vice Chair’s Office Contact Nos. 8343275/8344361 Schedule of Availability: Prescribed Registration Dates (to be provided by COMELEC) Five (5) days a week / eight (8) hours per day, and on special specified dates for field and mobile registration. Who May Avail of the Service: All qualified Filipinos abroad and those who will be abroad during the period of National Elections. What are the Requirements:
• Valid Passport (or Photocopy of Passport) • Seaman’s Book (for Seafarers) • Oath of Allegiance and Order of Approval or Identification Certificate (for Dual Citizens)
Duration: 16 Minutes
105
How to Avail of the Service: STEP LOCATION CLIENT SERVICE PROVIDER DURATION PERSON
IN-CHARGE FEE FORM
1
Foreign Service Posts
(Embassies and
Consulates), other
government agencies (POLO's), Private
Establishments (MECO's)
and Designated Registration Centers in
the Philippines
(NAIA, POEA, CFO and OWWA)
Proceed to Post which has jurisdiction where he/she temporarily resides or at designated registration centers in the Philippines (NAIA, POEA, OWWA & CFO).
2 Personally appear before the COMELEC-deputized Post representative.
Provide OAV Form No.1 and explain how to fill up the form. 3 Minutes
COMELEC-DEPUTIZED
POST REPRESENTA
TIVE/OAV FOCAL
PERSON
NONE
3
Submit accomplished OAVF No. 1, passport and other supporting documents (if applicable) to COMELEC-deputized Post Representative.
Determine identity of applicant: Verify Passport/other documents.
3 Minutes
COMELEC-DEPUTIZED
POST REPRESENTA
TIVE/OAV FOCAL
PERSON
NONE OAV Form No. 1
- Check if applicants name is already in National Registry of Overseas Absentee Voters (NROAV).
4 Proceed to DCM Operator for Biometrics Capturing.
Affix application form number sticker on accomplished OAVF No. 1 and encode applicant's demographic data into Data Capturing System.
7 minutes DCM OPERATOR NONE OAV Form No. 1
- Capture applicant's biometric data.
- Affix initials in the space found in part II of OAVF No 1.
- Return initialed OAVF No. 1 to applicant, direct applicant to the representative of the Commission.
106
5
Proceed to the Administering Officer (COMELEC-Deputized Post Representative).
Administer the Oath, sign and give the acknowledgment receipt (lowest portion) part of the OAV Form No 1 to the applicant and return the accomplished OAVF No. 1 to the DCM Operator for encoding of demographic data of applicant thereafter.
3 Minutes ADMINISTERING OFFICER NONE OAV Form No. 1
END OF TRANSACTION
107
Overseas Absentee Voting Secretariat
OAV Registration Process for Personal Voting Abroad: OAV Focal Person
Contact the nearest Philippine Embassy, Consulate and other Government Offices where one resides In the Philippines: The Vice Chair’s Office Contact Nos. 8343275/8344361 Schedule of Availability: Voting Period starts one month before the actual date of the election in the Philippines and ends at 3:00 pm of the election day (Philippine Time). Who May Avail of the Service: All qualified Overseas Absentee Voters. What are the Requirements:
• Voter’s ID or Any Valid ID
108
How to Avail of the Service:
STEP LOCATION CLIENT SERVICE PROVIDER DURATION PERSON IN-CHARGE FEE FORM
1
Foreign Service Posts (Embassies,
Consulates and POLO's ), and
Private Establishments
(MECO's)
Person applying for a ballot approaches Poll Clerk and gives his/her name and address together with other data concerning his/her identity.
Poll Clerk verifies if the name of person applying for a ballot is included in (a) CLOAV or (b) OAVF No. 2-A or (c) BOOK OF VOTERS
Poll Clerk None
- ascertain voter's identity by verifying voter's photograph in OAVF No. 2-A
- directs voter to approach the Chairman for issuance of his/her official ballot.
2 Approach the Chairman for Issuance of Ballot
Chairman affixes his/her signature in space provided in OAVF No. 2-A.
Chairman of SBEI None
- announce the serial number of ballot, enters the serial number of the ballot, opposite name of voter in OAVF No. 2-A.
- authenticate the ballot by affixing his/her signature at the back of the ballot.
- require voter to affix signature opposite his/her name in OAVF No. 2-A.
- fold the ballot in such a manner that only the portion of ballot where serial number appears is shown and issue the folded ballot to the voter.
3 Accomplish the ballot by indicating candidates/party of his/her choice
None
109
4
Foreign Service Posts (Embassies,
Consulates and POLO's ), and
Private Establishments
(MECO's)
Fold the ballot in the same manner as when received and return ballot to Member-Secretary The Member-Secretary, without seeing
contents of ballot and within view of voter & Chairman, verifies:(a) serial number of ballot coupon against number previously entered in OAVF No.2-A(b) whether or not ballot coupon detached or(c) ballot is accidentally defaced by the voter such that it cannot be lawfully used.
Member-Secretary of SBEI None
- require voter to affix his/her right thumbmark in corresponding space in ballot coupon & opposite his/her name in OAVF No. 2-A.
- detach the ballot coupon, deposit it in ballot box, provides voter with an envelope for the ballot and returns the ballot to the voter.
5 Place the ballot inside the envelope and return it to the Chairman
Deposit the envelope containing ballot inside ballot box compartment for valid ballots in the presence of voter and other members of the SBEI.
Chairman of SBEI None
END OF TRANSACTION
110
Overseas Absentee Voting Secretariat
OAV Registration Process for Applicants without Biometrics or with Incomplete Biometrics Data Abroad: OAV Focal Person
Contact the nearest Philippine Embassy, Consulate and other Government Offices where one resides In the Philippines: The Vice Chair’s Office Contact Nos. 8343275/8344361 Schedule of Availability: Prescribed Registration Dates (to be provided by COMELEC) Five (5) days a week / eight (8) hours per day, and on special specified dates for field and mobile registration. Who May Avail of the Service: All qualified Filipinos abroad and those who will be abroad during the period of National Elections. What are the Requirements:
• Overseas Absentee Voter’s ID • Acknowledgement Receipt of the OAV Form No. 1 • Valid Passport (or Photocopy of Passport) • Seaman’s Book (for Seafarers)
Duration: 15 Minutes
111
How to Avail of the Service: STEP LOCATION CLIENT SERVICE PROVIDER DURATION PERSON IN-CHARGE FEE FORM
1
Foreign Service Posts (Embassies and
Consulates), other government agencies
(POLO's ), Private Establishments (MECO's) and Designated
Registration Centers in the Philippines (NAIA, POEA, CFO
and OWWA)
Personally appear before the COMELEC representative at the
Philippine Embassy, Consulate or at designated registration centers in the
Philippines.
Determine identity of applicant: Verify Passport/other documents.
5 Minutes
COMELEC-DEPUTIZED POST
REPRESENTATIVE/OAV FOCAL PERSON
NONE OAV Form No. 1
Registered in Same Post without Biometrics or with Incomplete Biometrics data.
Require Applicant to accomplish OAVF No. 1. Stamp OAVF No. 1 "for data capturing only". Direct applicant to proceed to DCM Operator.
2 Proceed to DCM Operator for Biometrics Capturing.
Assign new application form number (for data capturing purposes only the old number will remain as the registration number) on accomplished OAVF No. 1 and encode applicant's demographic data into
Data Capturing System.
7 Minutes DCM OPERATOR NONE OAV Form No. 1 - Capture applicant's biometric data.
- Affix initials in the space found in part II of OAVF No 1.
- Return initialed OAVF No. 1 to applicant, direct applicant to the representative of the Commission.
3 Proceed to the Administering Officer
(COMELEC-Deputized Post Representative).
Administer the Oath, sign and give the acknowledgment receipt (lowest portion) part of the
OAV Form No 1 to the applicant and return the accomplished OAVF No. 1 to the DCM Operator for
encoding of demographic data of applicant thereafter.
3 Minutes ADMINISTERING OFFICER NONE OAV Form No. 1
END OF TRANSACTION
112
Overseas Absentee Voting Secretariat
OAV Registration Process for Transfer of Registration Records Abroad: OAV Focal Person
Contact the nearest Philippine Embassy, Consulate and other Government Offices where one resides In the Philippines: The Vice Chair’s Office Contact Nos. 8343275/8344361 Schedule of Availability: Prescribed Registration Dates (to be provided by COMELEC) Five (5) days a week / eight (8) hours per day, and on special specified dates for field and mobile registration. Who May Avail of the Service: All qualified Filipinos abroad and those who will be abroad during the period of National Elections. What are the Requirements:
• Overseas Absentee Voter’s ID • Acknowledgement Receipt of the OAV Form No. 1 • Valid Passport (or Photocopy of Passport) • Seaman’s Book (for Seafarers)
Duration: 10 Minutes
113
How to Avail of the Service:
STEP LOCATION CLIENT SERVICE PROVIDER DURATION PERSON IN-CHARGE FEE FORM
1
Foreign Service Posts (Embassies and
Consulates), Other government agencies
(POLO's), Private Establishments (MECO's) and Designated
Registration Centers in the Philippines (NAIA, POEA, CFO
and OWWA)
Personally appear before the COMELEC
representative at the Philippine Embassy,
Consulate or at designated registration
centers in the Philippines and request for the
transfer of registration records.
Determine identity of applicant: Verify Passport/other documents.
7 Minutes
COMELEC-DEPUTIZED POST
REPRESENTATIVE/OAV FOCAL
PERSON
NONE
OAV Form No. 1 and OAV Form
No. 1B
Check if applicants name is already in NROAV.
CASE 1: Registered in other Post with
Complete Biometrics. Ask the applicant to accomplish OAVF
No.1B and proceed to Step 2.
CASE 2: Registered in other Post
without Biometrics or with Incomplete Biometrics data.
Require applicant to accomplish OAVF Form No. 1 and OAVF Form No. 1B,
Stamp OAVF No. 1 "for data capturing only" and proceed to STEP 2 of the OAV
PROCESS FOR APPLICANTS WITHOUT BIOMETRICS OR WITH
INCOMPLETE BIOMETRICS.
2
Proceed to the Administering Officer
(COMELEC-Deputized Post Representative).
Administer the Oath, sign and return the accomplished OAVF No. 1B to the DCM
Operator. 3 Minutes ADMINISTERING
OFFICER NONE OAV Form No. 1B
END OF TRANSACTION
114
Overseas Absentee Voting Secretariat
OAV Registration Process for Voting by Mail Abroad: OAV Focal Person
Contact the nearest Philippine Embassy, Consulate and other Government Offices where one resides In the Philippines: The Vice Chair’s Office Contact Nos. 8343275/8344361 Schedule of Availability: Voting Period starts one month before the actual date of the election in the Philippines and ends at 3:00 pm of the election day (Philippine Time). Who May Avail of the Service: All qualified Overseas Absentee Voters. What are the Requirements:
• Voter’s ID or Any Valid ID
115
How to Avail of the Service:
STEP CLIENT SERVICE PROVIDER DURATION PERSON IN-CHARGE FEE FORM
1
Upon receipt of the mailing packet (which contain the ballot, an inner and outer envelope, list of candidates and voting instructions in English and Filipino), accomplish the ballot by writing candidates and party-list organization of your choice.
None
2 Place the accomplished ballot inside the inner envelope. None
3 Place the inner envelope in the outer envelope which bears the address of the Embassy or Consulate.
None
4
Send the accomplished ballot to the Embassy or Consulate that has jurisdiction over their respective residence and where they actually registered. (The outer envelope has the pre-printed address of the Embassy/Consulate so there was no danger of sending the ballots to the wrong Embassy/Consulate).
Deposit the envelope containing ballot inside ballot box compartment for valid ballots in the presence of other members of the SBEI Chairman of SBEI None
END OF TRANSACTION
117
FOREIGN SERVICE INSTITUTE CARLOS P. ROMULO LIRARY READER’S SERVICES
Contact Person: The Librarian Contact Number: 834-3214
Schedule of Availability of Service: Monday to Friday, 8:00 a.m. to 5:00 p.m. Who May Avail of the Service: Primary Clients: All D.F.A. and F.S.I. employees Secondary Clients: Students, Government and Non-Government employees, Researchers Requirements: For the Primary Clients: 1. Office I.D.
For the Secondary Clients 1. Valid I.D. and Visitor’s Pass 2. For Students, Referral letter from their respective School Librarians, School I.D. or Library Card, Visitor’s Pass
Conditions:
1. Letter is valid for one day. 2. On a given day, only two students per school are allowed in the Library at any given time 3. The duration of the client’s stay in the Library depends of the number of other clients who need to do research
Duration: 16 minutes (under normal circumstances)
118
How to Avail of the Service:
STEP LOCATION APPLICANT/CLIENT SERVICE PROVIDER
DURATION OF ACTIVITY Person-in-
Charge FEES FORMS (Under Normal
Circumstances)
Walk-in clients: For undergraduate students:
1 Ground Floor
Present referral letters issued by the school librarian (names of student/s
being referred must be stated) together with school ID or Library
Card and Visitor's Pass
Check the referral letter to make sure that it is signed by the school Librarian and the name of student is stated as evidenced by the school ID.
Librarian will keep the documents presented during
the time client is inside the library
2 min Librarian (Reader's Services)
For graduate students, other researchers
1 Present a valid ID at the Circulation counter and Visitor's Pass
Check the ID and the Visitor's Pass. Librarian will keep the
I.D.s presented during the time client is inside the library
2 min Librarian (Reader's Services)
2 Request for assistance in looking for materials
Assist researcher to do bibliographic or literature
search
Librarian (Reader's Services)
*instruct researcher on how to use the card catalog or
electronic database 3 min
*assist researcher in locating materials 10 min
3 Photocopy materials
4 Return the borrowed materials to the supervisor
Records the returned materials 1 min
119
STEP LOCATION APPLICANT/CLIENT SERVICE PROVIDER DURATION
OF ACTIVITY (Under Normal
Circumstances)
Person-in-Charge FEES FORMS
1 Request to photocopy materials
Asks researcher to sign the book card/s of the material
to be photocopied and issue photocopy pass
2 min Librarian (Reader's Services)
2 Photocopy materials
(20 min allotted time
for researcher to return materials
photocopied)
DFAMPI Photocopying Machine Operator
PhP 3.00/page
3 Return materials photocopied Receives and return book card for returned materials 2 min
Librarian (Reader's Services)
Over-the-phone clients
1 Request assistance over the
phone (e.g. if library has a copy of a documents, books, articles)
If the query is of bibliographic research in nature, ask client to call
back in 10 minutes
10 min Librarian
Search for requested materials:
*If the client is looking for a full-text materials:
if less than five
pages, locate, photocopy and fax documents
45 min/doc Librarian
if more than five pages, locate, photocopy materials and ask client to
pick up materials
30 min/document Librarian
120
Request for Certified True Copy of Treaties:
1
Request for certified true copy (CTC) of treaties
Asks client to send/fax or bring letter of request stating the reason for need of a certified true copy of
document
2
Present letter f Request and fill up request form
Assists the client to fill out request form and receives original copy of letter and asks client to return for
the document after 2 days.
CTC
Request form
Locates original copy of document (45 min/documents) Librarian
Photocopy document
DFAMPI Photocopying
Machine Operator under
Librarian's supervision
Php6.00 per page
3
Return to the Library on the scheduled date
Show client and to verify if it is the requested document 2 min Librarian
4
Central Records, OPAS, Basement
Accompany Librarian to Central Records Division for certification
Accompanies the client to Central Records Division 15 min Librarian
5
OPAS stamps Certified True Copy
in the document. Signs the document or page.
6 Cashier, OFM, 4th Flr.
Pay the certification fee Accepts payment and issue official receipt OFM 100php
/page
7
Central Records, OPAS, Basement
Proceed to Central Records Division
Records the documents
CRD, OPAS Present official receipt as proof of payment to certified
documents Issue Certified documents
122
Bids and Awards Committee
Public Bidding in the Procurement of Goods, Infrastructure, and Consulting Services
Bids and Awards Committee, Office of Legal Affairs 834-4116
Schedule of Availability of Services: Monday – Friday, from 9:00 am to 5:00 pm Who May Bid: 1. Duly licensed Filipino citizens/ sole proprietorships
2. Partnerships, corporations, or cooperatives duly organized under Philippine laws and 60% of their interest is owned by Filipinos 3. Joint venture (60% Filipino ownership or interest, in case of goods and consulting services; 75% ownership in case of infrastructure projects) 4. Foreign citizens, partnerships, corporations, cooperatives or associates under conditions specified in Section 23 of the Implementing
Guidelines of Republic Act 9184 Disqualification The bidder must NOT be related to the Secretary, the head of the Procuring Entity (also the Undersecretary for the Administration), members of the Bids and Awards Committee (BAC), the Technical Working Group (TWG), BAC Secretariat, the head of the end-user unit, and the project consultants, by consanguinity or affinity within the third civil degree.
On the part of the bidder, this rule shall apply to the following persons: (a) If the bidder is an individual or a sole proprietorship, to the bidder himself; (b) If the bidder is a partnership, to all of its officers and members; (c) If the bidder is a corporation, to all its officers, directors, and controlling stockholders; and (d) If the bidder is a joint venture, items (a), (b), or (c) shall correspondingly apply to each of the members of the said joint venture
123
Requirements:
Four (4) sets of the following documents, unless otherwise stated, placed in four (4) separately sealed packages, arranged accordingly in folders with labels/tabs:
• Company Profile stating the (i) name of the company, (ii) business address/es, (iii) e-mail address/es, (iv) telephone and fax numbers, (v)
current board of directors (for a corporation), current list of partners (partnership), current officers and/or operators (for single proprietorships and other entities), (vi) the year the business was established.
• Registration Certificate from the Securities and Exchange Commission (for corporations/partnerships), from the Department of Trade and Industry (for single proprietorships), or the Cooperative Development Authority (for cooperatives). The certificate must be a certified true copy issued by the appropriate government agency. Otherwise, the original certificate must be presented during the bid opening for examination of the BAC.
• Valid Mayor’s Permit issued by the city or municipality where the principal place of business of the prospective bidder is located. A certified true copy is required but the original must be presented for verification purposes.
• Accreditation/Membership Certificate or License issued by the proper government agency or organization to be determined by the BAC, depending on the nature of the project. If a copy is submitted, it should be certified as a true copy by the issuing government agency or organization.
• BIR Registration reflecting VAT tax registration. For copies certified by the bidder’s officers, the original must be presented during the bid opening for examination by the BAC.
• 2007 and 2008 Annual Income Tax Returns filed through EFPS, with a copy of EFPS enrolment of the bidder. If enrolment in the EPFS was made after the filing of the tax returns, the tax returns submitted by bidder must be duly stamped “received” by the BIR. The original certificate of enrolment must be presented for verification purposes.
• Audited Financial Statements for 2007 and 2008 duly stamped “received” by the BIR.
• Up- to- date Tax Clearance from the BIR (certified true copy by the BIR) to prove timely payment of taxes. Tax clearance must be valid for bidding purposes.
124
• Track Record for 2008 and 2009 showing a list of relevant completed and ongoing contracts, including contracts awarded but not yet started, and the amounts of the contracts. The bidder must have a single similar contract whose value must at least be fifty percent (50%) of the approved budget for the project. (For regular/expendable supplies, the value must at least be twenty five percent [25%] of the ABC). (Original signed by the appropriate officer of the bidder)
• Documentary proof that the (i) bidder has a paid up capital, or (ii) an existing long-term bank deposit, or (iii) a Credit Line from a universal or commercial bank, equivalent to at least thirty percent (30%) of the contract price. As proof of the paid up capital, bidder must submit its up-to-date GIS duly certified as a true copy by the SEC. As proof of bank deposit, an original bank certification must be submitted with a warranty that it shall not be pre-terminated until after thirty (30) days from the submission of the bid documents. If a credit line is submitted, it should state that it is valid until thirty (30) days after the award of the contract, if the bidder is awarded the contract.
• Names and specimen signature/s of authorized representative/s of the company. (Original)
• Notarized Statement that bidder is not barred from bidding by the Government or any of its agencies, offices, instrumentalities or corporations, including LGUs. (Original)
• Notarized Undertaking authorizing BAC or its authorized representatives to validate any documentary submission of bidder, including bank statements, and to conduct inspections of the bidder’s company premises. (Original)
• PhilGEPS accreditation. (Certified true copy of company officer but the original must be presented for verification)
• If applicable, a joint venture agreement duly notarized in case of foreign bidders not doing business in the Philippines.
125
How to Participate as Proponent/Bidder in the Public Bidding Activities
STEP
LOCATION
PROPONENT/BIDDER
SERVICE PROVIDER
DURATION PERSON
-IN- CHARGE
FEE
FORM
1
Advertisement
Newspaper of general circulation, PhilGEPS website, and DFA bulletin
board
n/a
Cause the publication and
posting of the invitation to bid
Published once;
Posted for 7 days
BAC Secretariat
n/a
n/a
2
Submission of Letter of Intent and Purchase
of Bid Documents
OLA, BAC Secretariat, 3rd Floor
Submits the Letter of Intent to Participate in the Public Bidding
and buys Bid Documents
Receive the Letter of Intent and Sell Bid Documents
Anytime from
Publication to the deadline for
Submission of Bid Documents
BAC Secretariat
Depends on the project
Business Letter
3 Pre-Bid
Conference
Board Lounge Room
or in any other location within the DFA, as may be
stated in the advertisement
Participate in the Conference
Discuss the eligibility
requirements and the technical and financial components of the
contract to be bid
Within 12 days
before deadline of submission of bids
BAC & TWG with Observers (COA,
PAGC, CBCP, MBC)
n/a
n/a
Write request for clarification
and/or make queries and submit to BAC
Respond to the request by issuing a Supplemental/Bid
Bulletin and post such bulletin on the PhilGEPS or the website
of the procuring entity
7 days before
deadline of submission
BAC
4 Submission
and Receipt of Bids
Board Lounge Room or in any other
location within the DFA, as may be
stated in the advertisement
Submit the required eligibility requirements
Receive the sealed envelopes submitted by the proponent/bidder
Before the deadline for submission of Bid
Documents as specified in the advertisement
BAC Secretariat
As part of the technical
requirements, bid security equivalent
to 2% (if cash, cashier’s or
manager’s check, bank draft, or
irrevocable credit) or 5% (if surety
bond) of the ABC is required
4 sets of the Required
Documents in 4 sealed
envelopes arranged in folders with labels and
tabs
126
5 Opening and Evaluation of
Bids
Board Lounge Room or in any other
location within the DFA, as may be
stated in the advertisement
Witness the opening of the envelopes
Open the bids and evaluate the eligibility of the proponents and
the completeness of the documents submitted
Within 7 days from receipt of proposals, in case of goods and
infrastructure projects
BAC & TWG with Observers (COA,
PAGC, CBCP, MBC)
n/a
n/a
Evaluates the bids
Within 21 days from
receipt in case of consulting services
6 Post-
Qualification of the Lowest
Bidder
Company premises of the lowest bidder, offices of relevant
government agencies, office s of clients/partners of
proponent/bidder, or such other places as
the BAC & TWG deems appropriate
Submit Post Qualification Documents
Check the submitted documents for authenticity and
accuracy
Within 7 days from determination of
Lowest Calculated/Highest
Rated Bid
BAC, TWG, and end-user with COA
representative
n/a
n/a
Ascertain the capability of
proponent/bidder to comply with the Terms of Reference (TOR)
of the project
7 Award of Contract
Newspaper of general circulation, PhilGEPS website, and DFA bulletin
board
Receives Notice of Award
Issues the Notice of Award
Within 7 days from Post Qualification
Head of Procuring Entity (HOPE)
issues the Notice upon
recommendation of BAC
5 OR 10% ( in case of cash,
cashier’s /manager’s check,
bank draft/guarantee, or irrevocable letter of credit), or 30% (in case of surety bond) of the ABC
n/a
Prepares Draft Contract for Execution between Bidder and
the Department
Posts of the Notice of Award
BAC transmits notice to qualifying bidder and posts
the same
8 Contract Signing
DFA premises
Signs contract and posts
performance security
Signs contract and issues
Notice to proceed
Within 15 days from
notice of award
HOPE and BAC
Secretariat
n/a
n/a
128
CITIZEN’S CHARTER BOARD OF FOREIGN SERVICE ADMINISTRATION (BFSA)
Issuance of Certificate of No Pending Administrative Case
Schedule of Availability: Monday-Friday, from 8:00 a.m. to 5:00 p.m.
Who May Avail of the Service: Retirees, retiring and resigning personnel; personnel applying for scholarships; personnel applying for correction of entries in their civil registry documents; personnel applying for renewal of bonds; Chiefs of Mission, Career Ministers and Foreign Service Officers for confirmation with the Commission on Appointments
Requirements: (1) BFSA Request Form for Certificate of No Pending Administrative Case; and (2) Photocopy of DFA I.D. or Passport
FEE: Gratis or Free of Charge Duration: Same day processing Board of Foreign Service Administration (BFSA) Secretariat Contact Number: 834-4929
How to Avail the Service:
STEP CLIENT BFSA SECRETARIAT PROCESSING TIME
PERSON IN-CHARGE
FORM
1 Fill-out Request Form given by the BFSA Secretariat Receives Duly Accomplished Request Form and Attachments from the Applicant
One to two (1 to 2) Minutes
BFSA Assistant BFSA Request Form for Certificate of No Pending Administrative Case
2 Advises Applicant to come back at a certain time for the pick-up of Certification
One (1) Minute BFSA Assistant n/a
3 Records Verification on the Database of all Administrative Cases, Complaints and Board Resolutions in the Department
Five to ten (5-10) Minutes
BFSA Assistant n/a
4 Prepares the Certificate of No Pending Administrative Case Five to ten (5-10) Minutes
BFSA Assistant n/a
5 Submits the Certificate of No Pending Administrative Case for Approval and Signature
Three to Five (3-5) Minutes
BFSA Assistant n/a
6 Approval and affixing initials on Certificate of No Pending Administrative Case
Five to ten (5-10) Minutes
Assistant Board Secretary
n/a
7 Signing of Certificate of No Pending Administrative Case Five to ten (5-10) Minutes
Board Secretary
n/a
8 Applicant should return on the time of the release. His/her authorized representative may pick up the Certificate
Releases the Certificate of No Pending Administrative Case Three to five (3-5) Minutes
BFSA Assistant n/a