Post on 16-Apr-2020
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FOR CA TECHNOLOGIES INTERNAL & PARTNER USE ONLY
Table of Contents
Overview 3
Supported Platforms 3
What’s new in r16.5 4
CA ARCserve D2D r16.5 for Windows - Editions 5
CA ARCserve Central Host-Based VM Backup - Sample Licensing Use Case 9
CA ARCserve Central Virtual Standby - Sample Licensing Use Cases 10
Desktop/Laptop Solutions & Basic Support 12
Maintenance, Competitive, & Prior Version Upgrades 13
Licensing Hierarchy 14
Modules with D2D and Replication Bundles 15
Socket Based Licensing 16
Managed Capacity 20
MSP Offerings 27
Migrating from CA ARCserve Backup to CA ARCserve D2D 27
This guide, which includes links, and electronically distributed materials, (hereinafter referred to as the “Guide”) is for your informational purposes only
and is subject to change or withdrawal by CA at any time.
FOR CA TECHNOLOGIES INTERNAL & PARTNER USE ONLY
Copyright © 2013 CA. All rights reserved. CA confidential and proprietary information for CA Technologies internal and Partner use only. NO COPYING OR
DISTRIBUTION WITHOUT CA'S PRIOR WRITTEN CONSENT. Microsoft, Windows, Windows Server, Windows Azure, Active Directory, Windows Server
2012, Windows Vista, Hyper-V, SQL Server and SharePoint are either registered trademarks or trademarks of Microsoft Corporation in the United States
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Group. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies.
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The use of any software product referenced in the Guide is governed by the applicable license agreement and such license
agreement is not modified in any way by the terms of this Guide.
FOR CA TECHNOLOGIES INTERNAL & PARTNER USE ONLY
Overview
CA ARCserve D2D CA ARCserve D2D is a disk-based recovery solution that simplifies protecting and
recovering your business data on both physical and virtual servers. To quickly recover entire systems, it
provides hardware-independent bare-metal restore and it’s block-level, infinite, incremental snapshot
technology helps you reduce storage requirements and costs. You get central management and
reporting, host-based, agentless backup for VMware, VM-level backup for Hyper-V, XenServer and KVM,
and Virtual Standby that automatically converts image backups to bootable VMs to help speed system
recovery and reduce risk of business downtime. Plus, you get automated file copy and archive to
Amazon Web Services, Windows Azure and other public clouds. CA ARCserve D2D r16.5 now supports
Windows Server 2012 and delivers even more value. It can be used to protect NTFS deduplicated and
Resilient File System (ReFS) volumes, storage spaces and Hyper-V 3.0 virtual machines. And now Virtual
Standby can be performed to a remote site when also using CA ARCserve® Replication.
The solution consists of CA ARCserve D2D stand-alone and the following 4 Central Applications:
CA ARCSERVE® CENTRAL PROTECTION MANAGER Provides a single web-based console for a centralized
view and management of all servers and workstations protected by CA ARCserve D2D. It includes
automated Active Directory discovery, remote deployment, simplified policy-based administration,
Storage Resource Manager (SRM) reporting, status, grouping, search and restore, basic workflow, event
logging and more to help simplify management and recovery of servers and workstations across the
user’s environment.
CA ARCSERVE® CENTRAL REPORTING Provides a centralized view, administration and reporting on
all devices, settings and policies running on-premise and off-premise that are protected by CA
ARCserve® Backup and CA ARCserve D2D. It gives detailed reports, as well as a rollup Dashboard
report view, so users can easily understand what is happening across their environment.
CA ARCSERVE® CENTRAL HOST-BASED VM BACKUP Integrates with CA ARCserve D2D to protect a
VMware host environment, performing backup of all VMs via a single-pass backup without having to
install CA ARCserve D2D inside each VM. It uses the VMware vSphere Changed Block Tracking (CBT)
feature to capture the changes since the last backup and enables granular recovery of files and
folders from each individual VM. It can also restore supported applications running within a VM,
simplifying protection and recovery of virtual servers.
CA ARCSERVE® CENTRAL VIRTUAL STANDBY Makes CA ARCserve D2D backups available to run like
regular VMware Virtual Machine Disk (VMDK) or Microsoft Virtual Hard Disk (VHD) virtual servers.
It automatically pre-registers each recovery point (including incrementals) with the hypervisor for
immediate recovery as a VM either on the local or WAN connected remote site. VMs can be
powered on manually or automatically. In addition, it enables physical-to-virtual (P2V) and virtual-
FOR CA TECHNOLOGIES INTERNAL & PARTNER USE ONLY
to-virtual (V2V) migration. Copies of VMs can be used for pre-flight deployment, software
installations and upgrade testing when desired.
Supported Platforms
The complete list of currently supported platforms, operating systems and applications are listed at the
following link:
CA ARCserve D2D r16.5
What’s new in r16.5? Now you can protect Windows Server 2012 and Windows 8 workstation environments as part of your image-based backup and disaster recovery goals.
Take full advantage of enhanced data integrity, availability, and scalability offered by Windows Resilient File System (ReFS) and achieve comprehensive data protection.
Virtualize with Hyper-V v3.0 and feel confident that your data is protected. Protect the cost-savings benefits you achieved by virtualizing in the first place with a single solution for both physical and virtual servers. And you can run at the hypervisor level for single-pass backup of all Hyper-V VMs.
Protect NTFS deduplicated primary volumes using either optimized or non-optimized backup methods and still achieve granular file-level recovery.
Take advantage of more flexible and resilient storage virtualization capabilities with Windows Storage Spaces knowing your data is protected.
Application-consistent backup and restore of Exchange 2013 databases.
Gain more flexibility when restoring data with uEFI-BIOS interchange. Go from uEFI to BIOS and vice-versa. This is especially useful when performing Bare Metal Recovery (BMR) as you don't need to have the same type of hardware which may mean faster and less expensive recovery.
Shorten backup time with catalog-less backup. For faster search and recovery, users can run ad-hoc catalog creation jobs at any time.
CA ARCserve Central Protection Manager and CA ARCserve Central Reporting can be used to deploy, manage and report on CA ARCserve D2D in Windows Server 2012 and Windows 8 environments.
CA ARCserve Central Host Based VM Backup (VMware VMs Only) includes all the same Windows Server 2012 support listed above for CA ARCserve D2D.
CA ARCserve Central Virtual Standby now supports “remote standby” across a Wide Area Network through integration with CA ARCserve® Replication. Customers and Partners like MSPs can now replicate CA ARCserve D2D recovery points to a remote site and then automatically convert the recovery points to VM format and quickly stand them up after a production server failure for fast system recovery. This application also now supports failover of Hyper-V v3.0
FOR CA TECHNOLOGIES INTERNAL & PARTNER USE ONLY
VMs. *Note: Remote Virtual Standby does not offer the heartbeat monitoring and automated failover options that are available when deploying Central Virtual Standby locally.
CA ARCserve D2D r16.5 for Windows – Editions
The following are the available editions of CA ARCserve D2D r16.5 –
1. CA ARCserve D2D r16.5 SBS and Essentials Edition
2. CA ARCserve D2D r16.5 Server Standard Edition
3. CA ARCserve D2D r16.5 Server Advanced Edition
4. CA ARCserve D2D r16.5 Workstation Edition 5. CA ARCserve D2D r16.5 Server Advanced Virtual Edition per-Host 6. CA ARCserve r16.5 RPO per-Socket
7. CA ARCserve r16.5 RPO RTO per-Socket
*Refer to per-Socket Section for details on per-socket licensing
The following table illustrates the features included in each of the editions listed above:
Editions Operating System
SQL, Option
Exchange Option
Hyper-V Option CA ARCserve® Central Applications
(Freely Downloadable / Included)
CA ARCserve® Central Applications (Optional $$)
CA ARCserve D2D for Windows SBS and Essentials Edition 1
Locked to Microsoft SBS and Windows 2012 Essentials
Centralized Management App
Reporting App
Virtual Standby App
Host-Based VM Backup App
CA ARCserve D2D Server Standard
Edition2
Windows Server 2003, 2008, 2008 R2 and 2012
Upgrade to Advanced Edition for SQL, Exchange, and Hyper-V Options
Centralized Management App
Reporting App
Virtual Standby App
Host-Based VM Backup App
CA ARCserve D2D Server Advanced Edition
Windows Server 2003, 2008, 2008 R2 and 2012
Centralized Management App
Reporting App
Virtual Standby App
Host-Based VM Backup App
FOR CA TECHNOLOGIES INTERNAL & PARTNER USE ONLY
*Annotations (superscripted in the rows/columns above)
1. An additional copy of “CA ARCserve D2D r16.5 for Windows Server Advanced Edition” license is provided with every
purchase of “CA ARCserve D2D r16.5 for Windows SBS and Essentials Edition”. This is designed to satisfy the protection
needs of the secondary server allowed by Microsoft SBS Premium Add-on.
2. Upgrade from Standard to Advanced Edition is available.
3. Provides unlimited VM Guest protection on a “per Host basis,” for Virtualized environments as well as Host-level
protection for VMware and Hyper-V. Additional license required for each host server. License is not transferrable to
multiple host servers.
4. CA ARCserve D2D Workstation Edition is available in in 5, 10, 25, 50, 100, 250 and 500 units volume licensing SKUs
CA ARCserve D2D Server Advanced Virtual Edition
per-Host3
Licensed per-Protected Virtualization Host machine.
Centralized Management App
Reporting App
Virtual Standby App
Host-Based VM Backup App
CA ARCserve D2D Server Advanced Edition
to cover Hyper-V host/Proxy Server Protection
All Included
CA ARCserve D2D Workstation
Edition4
Windows XP, Vista, and Windows 7
Centralized Management App
Reporting App
Virtual Standby App
Host-Based VM Backup App
CA ARCserve RPO per-
Socket5
Licensed based on the number of CPU Sockets in the protected Host machines
Centralized Management App
Reporting App
Virtual Standby App
Host-Based VM Backup App
CA ARCserve D2D Server Advanced Edition
to cover Hyper-V host/Proxy Server Protection
All Included
CA ARCserve RPO RTO per-
Socket6
Licensed based on the number of CPU Sockets in the protected Host machines
Centralized Management App
Reporting App
Virtual Standby App
Host-Based VM Backup App
CA ARCserve D2D Server Advanced Edition
to cover Hyper-V host/Proxy Server Protection
All Included
FOR CA TECHNOLOGIES INTERNAL & PARTNER USE ONLY
5. CA ARCserve RPO per-Socket includes infinite incremental disk imaging, tape backup and archival, replication and
automated failover or high availability for local and offsite protection of the licensed virtualization host.
6. Includes everything in the RPO per-Socket and also application level replication and automated failover capabilities.
Note: Unlimited backups – infinite incremental and Bare Metal Recovery to original and alternate systems are part of all CA
ARCserve D2D Editions
License Hierarchy
CA ARCserve® D2D Edition Will Work* On
CA ARCserve r16.5 RPO RTO per-Socket
Provides protection of your entire virtual infrastructure using an industry leading combination of file mode backup, disk imaging, off-host agentless backup for VMware, VM-level backup for Hyper-V, XenServer and KVM, tape backup \ archival and offsite WAN optimized replication with automated failover. *Refer to per-Socket Section for details
CA ARCserve r16.5 RPO per-Socket
Provides protection of your entire virtual infrastructure using an industry leading combination of file mode backup, disk imaging, off-host agentless backup for VMware, VM-level backup for Hyper-V, XenServer and KVM, tape backup \ archival and offsite WAN optimized replication. *Refer to per-Socket Section for details
CA ARCserve D2D r16.5 Server Advanced Virtual Edition
Virtual Infrastructure Protection Only. Provides protection of your Windows virtual environment. Supports off-host agentless backup for VMware, VM-level backup for Hyper-V, XenServer and KVM. *Protection for the Hyper-V Host is included
CA ARCserve D2D r16.5 Server Advanced Edition
All file servers, SBS, Storage Server and Workstation systems – physical and virtual. * As per support matrix.
CA ARCserve D2D r16.5 Server Standard Edition All file servers, SBS, Storage Server and Workstation systems – physical and virtual * As per support matrix
CA ARCserve D2D r16.5 for Windows SBS and Essentials Edition
All SBS and Workstation systems – physical and virtual * As per support matrix
CA ARCserve D2D Workstation Edition Only Workstation systems – physical and virtual
CA ARCserve r16.5 RPO per Socket License = unlimited VM protection + Host-Based protection + Virtual
Standby per host + Linux VM protection + file mode backups + WAN Optimized Replication + tape archival \
backup
FOR CA TECHNOLOGIES INTERNAL & PARTNER USE ONLY
*Please note that the per-socket license count depends on the number of physical CPU sockets in the
virtualization machine host
CA ARCserve Central Applications only
The Central Applications can also be individually purchased and offer the flexibility to easily integrate
new capabilities into existing CA ARCserve environments.
Editions Available Support
Purchase Options
CA ARCserve Central Protection Manager
Enterprise Support Freely Downloadable
CA ARCserve Central Reporting Enterprise Support Freely Downloadable
CA ARCserve Central Virtual Standby Enterprise Support
Instance based licenses to protect individual
servers (physical or virtual) OR Host based license
to protect unlimited guests on a VMware or a
Hyper-V hypervisor
CA ARCserve Central Host-Based VM Backup (Support for VMware Only at this time)
Enterprise Support License each protected VMware Host
CA ARCserve r16.5 RPO RTO per Socket License = unlimited VM protection + Host-Based protection + Virtual
Standby per host + Linux VM protection + file mode backups + tape archival \ backup + WAN Optimized
Replication and automated failover and user redirection (near Zero downtime)
CA ARCserve D2D r16.5 for Windows Server Advanced Virtual Edition per Host License = unlimited VM
protection + Host-Based protection + Virtual Standby per host
FOR CA TECHNOLOGIES INTERNAL & PARTNER USE ONLY
CA ARCserve Central Host-Based VM Backup - Sample Licensing
Use Case:
Problem: User needs to protect 2 VMware ESX servers and doesn’t need to protect the proxy servers, how many
licenses does the user need?
Solution: 2 – one per VMware ESX server. User doesn’t need licenses for the proxy unless it is protecting the proxy
server itself.
Note: Licenses are not transferrable to multiple host servers
FOR CA TECHNOLOGIES INTERNAL & PARTNER USE ONLY
CA ARCserve Central Virtual Standby - Sample Licensing Use
Cases
1. Case of local Virtual Standby
Problem: User needs to protect all their VMs of 1 Hyper-V system + 1 physical server + 2 VMs on a VMware ESX
hypervisor, how many licenses does the user need? = servers being protected
Solution: User will need 1 CA ARCserve Central Virtual Standby r16.5 per Host License and 3 CA ARCserve Central
Virtual Standby r16 per Instance licenses. There is no need to license the monitor unless the monitor itself needs to
be protected.
Number of licenses required = Number of source servers protected
Simple & Flexible!!!
FOR CA TECHNOLOGIES INTERNAL & PARTNER USE ONLY
2. Case of Remote Virtual Standby - New!!
Problem: User needs to protect 4 physical servers + all VMs on a VMware ESX hypervisor, how many licenses does
the user need? = servers being protected
Solution: User will need 1 CA ARCserve Central Virtual Standby r16.5 per Host License and 4 CA ARCserve Central
Virtual Standby r16.5 per Instance licenses. There is no need to license the monitor unless the proxy or the
converter server unless they themselves need to be protected. User will need to license 2 copies of CA ARCserve
Replication r16.5 for either physical servers (based on Windows OS Edition) or Virtual Servers depending on
whether the server hosting CA ARCserve Replication is a physical or virtual machine.
Note: Customers using our per-socket bundles described above are already provided with the
required CA ARCserve Replication licenses, and Remote Virtual Standby is therefore included at no
additional charge!!!
*Refer to per-Socket Section for details
FOR CA TECHNOLOGIES INTERNAL & PARTNER USE ONLY
Desktop/Laptop Protection
CA ARCserve D2D r16.5 includes support for Laptops/Desktop Operating Systems – Windows XP,
Windows Vista, Windows 7 and Windows 8. (Please refer to the compatibility matrix for more details.)
Editions Available Support Volume Discount
CA ARCserve D2D r16.5 Workstation Edition 5 Pack Basic Support 0%
CA ARCserve D2D r16.5 Workstation Edition 10 Pack Basic Support 0%
CA ARCserve D2D r16.5 Workstation Edition 25 Pack Enterprise Support 5%
CA ARCserve D2D r16.5 Workstation Edition 50 Pack Enterprise Support 10%
CA ARCserve D2D r16.5 Workstation Edition 100 Pack Enterprise Support 15%
CA ARCserve D2D r16.5 Workstation Edition 250 Pack Enterprise Support 20%
CA ARCserve D2D r16.5 Workstation Edition 500 Pack Enterprise Support 25%
Basic support model
Basic Support model for Workstation for less than 25 license pack:
Support for customers with license packs of less than 25 licensed, purchased at one time 24x7 access to CA support online Support Hours - 12x5 Product information and documentation available on support.ca.com Standard content package developed by support (tech docs, videos, Ask CA as needed) Access and update content from Ask CA virtual agent Access to user communities, forums, exchanges Access to Live Chat through ASK CA
• Limited to five(5) live chat sessions per year
Product release and version updates from support.ca.com Product fixes downloadable from support.ca.com Alerts through Tech Insider subscription.
CA ARCserve D2D with “Basic” maintenance includes the following :
Via non-logged in facility
on CA Support Online
When logged into CA
Support Online Via Phone (GSC)
View CA ARCserve D2D documentation
yes Yes N/A
FOR CA TECHNOLOGIES INTERNAL & PARTNER USE ONLY
Download CA ARCserve D2D product
yes Yes N/A
Download CA ARCserve D2D fixes and solutions
yes yes
N/A
Open a chat session to get product support
yes not part of logged-in
CSO capabilities N/A
Maintenance, Competitive, & Prior Version Upgrades The following table summarizes the various upgrade paths for customers using prior versions of CA
ARCserve D2D who are looking to upgrade to CA ARCserve D2D r16.5. Customers with valid
maintenance contracts are eligible for a free of charge (FOC) upgrade to CA ARCserve r16.5. Customers
under expired maintenance contracts are eligible for a discounted upgrade to CA ARCserve D2D r16.5.
Customers using competitive products are eligible for a Competitive Upgrade.
r16 \ r15 Editions r16.5 Editions For Customers Under Current Maintenance
Prior Version Upgrade (Out of Maintenance) \
Competitive
CA ARCserve D2D r16 for Windows Server Standard Edition
CA ARCserve D2D r16.5 for Windows Server Standard Edition
Free of charge upgrade Same 36% Discount for
Competitive or Prior Version Upgrades
CA ARCserve D2D r15 for Windows Server
Basic Edition
CA ARCserve D2D r15 for Windows Server
Foundation Server Edition
CA ARCserve D2D r15 for Windows Server
Standard Edition
CA ARCserve D2D r16 for Windows Server Advanced Edition
CA ARCserve D2D r16.5 for Windows Server
Advanced Edition
Free of charge upgrade for customers with
Advanced Edition or current Basic or Standard Edition
License PLUS 1 Plug-in License
Same 36% Discount for Competitive or Prior Version
Upgrades
CA ARCserve D2D r15 for Windows Server
Advanced Edition
CA ARCserve D2D r15 for Windows Server
Basic Edition PLUS…
any license of SQL, Exchange, or Hyper-V Plug-in
CA ARCserve D2D r15 for Windows Server
Standard Edition PLUS…
any license of SQL, Exchange, or Hyper-V Plug-in
Previous versions of CA ARCserve D2D for Windows
Small Business Server Edition CA ARCserve D2D r16.5 for Windows SBS and Essentials Edition
Free of charge upgrade Same 36% Discount for
Competitive or Prior Version Upgrades
FOR CA TECHNOLOGIES INTERNAL & PARTNER USE ONLY
CA ARCserve D2D supports Windows servers and workstations (both physical and virtual). The CA ARCserve D2D
r16.5 installation package is the same for servers and workstations. However, proper licensing must be purchased
for CA ARCserve D2D to be activated.
Modules with D2D and Replication Bundles:
r16 Bundle Name
r16.5 equivalent SKU name Includes
CA ARCserve Backup r16 for Windows Essentials File Server Module with D2D and Replication
CA ARCserve Backup r16.5 for Windows File Server Module with D2D and Replication
1. 1 copy of CA ARCserve Backup r16.5 for Windows File Server Module
2. 1 copy of CA ARCserve D2D r16.5 for Windows Server Standard Edition
3. 2 copies of CA ARCserve Backup r16.5 Replication for File Servers Windows OS*
CA ARCserve Backup r16 for Windows Standard Database Module with D2D and Replication
CA ARCserve Backup r16.5 for Windows Database Module with D2D and Replication
1. 1 copy of CA ARCserve Backup r16.5 for Windows Database Module
2. 1 copy of CA ARCserve D2D r16.5 for Windows Server Advanced Edition
3. 2 copies of CA ARCserve Backup r16.5 Replication for Application Servers Windows OS*
CA ARCserve Backup r16 for Windows Advanced Email Module with D2D and Replication
CA ARCserve Backup r16.5 for Windows Email Module with D2D and Replication
1. 1 copy of CA ARCserve Backup r16.5 for Windows Email Module
2. 1 copy of CA ARCserve D2D r16.5 for Windows Server Advanced Edition
3. 2 copies of CA ARCserve Backup r16.5 Replication for Application Servers Windows OS*
CA ARCserve D2D r16 for Windows Server Advanced Virtual Edition per-Host License
CA ARCserve D2D r16.5 for Windows Server
Advanced Virtual Edition per-Host License
Free of charge upgrade
Same 36% Discount for Competitive or Prior Version
Upgrades A ARCserve D2D r15 for Windows Server
VM Protection per Host License
FOR CA TECHNOLOGIES INTERNAL & PARTNER USE ONLY
CA ARCserve Backup r16 for Windows Enterprise Application Module with D2D and Replication
CA ARCserve Backup r16.5 for Windows Application Module with D2D and Replication
1. 1 copy of CA ARCserve Backup r16.5 for Windows Enterprise Application Module
2. 1 copy of CA ARCserve Backup r16.5 for Windows Global Dashboard (per Managed site)
3. 1 copy of CA ARCserve D2D r16.5 for Windows Server Advanced Edition
4. 2 copies of CA ARCserve Backup r16.5 Replication for Application Servers Windows OS*
*Note that none of the Modules include ARCserve High Availability or Assured Recovery licenses
CA ARCSERVE CENTRAL PROTECTION MANAGER and CA ARCSERVE CENTRAL REPORTING are included
with all CA ARCserve D2D r16.5 purchases at NO ADDITIONAL COST!!!
Socket Based Licensing
The Socket-Based Licensing editions were introduced to provide a way to easily license virtualized
environments. Both editions include technologies from across the CA ARCserve r16.5 product-line to
enable leveraging cross-functional capabilities such as remote virtual standby and archival of disk images
to tape for long term retention. They are available in the following two editions –
VIRTUALIZATION PER-SOCKET EDITIONS
Component Name Component Description
CA ARCserve r16.5 RPO Per Socket
This bundle is licensed based on the total number of physical CPU sockets in each of
the protected virtualization host machines (Replica side virtual machines are covered).
A wide range of Platforms (includes Windows, Linux, UNIX) and Applications (includes
MS Exchange, MS SQL, Oracle on Windows\Linux\UNIX, MS SharePoint) are supported
with this license. The technologies included in this bundle span from across the CA
ARCserve r16.5 product line and include –
- Real-time WAN optimized Replication for file servers and backup disk images
- Off-Host Agentless backup for VMware
- Infinite Incremental disk Imaging (Windows only)
- Tape backup and tape archival of disk images
FOR CA TECHNOLOGIES INTERNAL & PARTNER USE ONLY
- Image-based backup for Hyper-V
- Citrix XenServer and KVM Support
- Local and Remote Virtual Standby technologies (Windows only)
- Ability to protect the Hyper-V Host
CA ARCserve r16.5 RPO RTO Per Socket
Includes everything listed for the CA ARCserve r16.5 RPO per-socket license above in
addition to the following capabilities –
- Application level off-site WAN Optimized Replication
- Automated instant failover and failback
- Full System High Availability
Per-Socket Pricing definition:
‘Per Socket’ is defined as the number of Physical Processor (CPU) Sockets located on the device
hardware being protected. For example a server running a quad core CPU (Figure A below) installed in a
single physical CPU socket will only need to pay for 1 socket.
Figure A Figure B
Figure A depicts a system that has one socket containing a quad core processor so here one ‘per socket’
license is required (per protected server)
SOCKET
PROCESSOR
CORE
FOR CA TECHNOLOGIES INTERNAL & PARTNER USE ONLY
Figure B depicts a system that has 2 sockets each containing a dual core so here two ‘per socket’
licenses are required; one per each socket (per protected server)
One important point to note is that there is no need to consider the number of cores per socket, the
licensing and pricing is on a ‘per socket’ basis.
This should not be confused with ‘Per Core’ pricing where the same server used in the example (Figure
A) above with a quad core CPU would require four licenses.
Upgrade from Per-Host to Per-Socket:
Customers are not allowed to upgrade from existing per-host to this per-socket offering. These new ‘Per
Socket’ licensing offerings are new starting Sept. 1, 2012.
FAQ 1: Why ‘per socket’ pricing?
‘Per Socket’ will be apt for those customers who plan to move to a multicore processor environment
retaining the same number of sockets. For example, in Figure B above, a customer’s upgrade from a dual
core to a quad core environment without adding another socket results in savings.
FAQ 2: When should I go for ‘per socket’ and when should I choose ‘per host’?
‘Per host’ is always advisable for all/any environments that expect more VMs in the future and but
currently do not know how many sockets will be needed to support the system. Customers can purchase
a ‘per host’ license and protect unlimited VMs within the host (license is per host and is not
transferrable to multiple hosts/servers).
Managed Capacity Pricing CA ARCserve Managed Capacity Program (MCP) Pricing is designed for large companies with complex IT
environments and highly demanding requirements with over 1TB of protected storage capacity.
MCP is licensed per “protected Terabyte” and allows unlimited access to the selected product
technologies to protect up to the license capacity purchased with a minimum purchase quantity of one
terabyte.
Benefits
Reduces the amount of time your IT resources spend managing software licenses.
Easily scales to meet demanding business requirements.
Provides flexibility to provision CA ARCserve product technology as needed to meet your changing
business needs.
FOR CA TECHNOLOGIES INTERNAL & PARTNER USE ONLY
Increases operational efficiency through reduced cost of acquisition and an upfront cost estimate to
protect future servers, applications and data.
Provides data protection for your remote offices and sales force via WAN without expensive storage
devices or additional staff.
MANAGED CAPACITY PROGRAMS
Program Name Program Description
Option 2: CA ARCserve r16.5 RPO Managed Capacity
The program includes the following technologies –
- Traditional file mode backup for file servers and applications
- Infinite Incremental disk imaging for Windows
- Off-host Agentless backup for VMware
- Ability to archive disk images to tape for long term retention
- Off-site Replication of disk images
- WAN Optimized real-time replication of file servers
“CA ARCserve r16.5 RPO Managed Capacity - ARCserve Backup and ARCserve D2D
and ARCserve Replication-File Only” Managed Capacity Program is limited to ONLY
the below products –
CA ARCserve Backup
CA ARCserve D2D*
CA ARCserve Central Protection Applications – which includes the below
applications
o CA ARCserve® Central Protection Manager
o CA ARCserve® Central Reporting
o CA ARCserve® Central Virtual Standby
o CA ARCserve® Central Host-Based VM Backup
CA ARCserve Replication for file data only (excluding Assured Recovery)
It DOES NOT include access to –
× CA ARCserve Replication for applications
4. CA ARCserve High Availability
5. Full System High Availability
FOR CA TECHNOLOGIES INTERNAL & PARTNER USE ONLY
CA ARCserve r16.5 RPO RTO Managed Capacity - All Inclusive
The program includes the following technologies –
- Traditional file mode backup for file servers and applications
- Infinite Incremental disk imaging for Windows
- Off-host Agentless backup for VMware
- Ability to archive disk images to tape for long term retention
- Off-site Replication of disk images
- WAN Optimized real-time replication of Application servers
- Automated offsite failover for critical servers
- Full System High Availability
CA ARCserve r16.5 RPO RTO Managed Capacity Program (MCP) provides unlimited
access to the CA ARCserve Family of products listed below. Pricing is based on
protected storage capacity (i.e. the storage or data being protected).
CA ARCserve Backup
CA ARCserve D2D*
CA ARCserve Replication
CA ARCserve High Availability and
CA ARCserve Central Protection Applications – which includes the below
applications
o CA ARCserve Central Protection Manager
o CA ARCserve Central Reporting
o CA ARCserve Central Virtual Standby
o CA ARCserve Central Host Based VM Backup
*CA ARCserve D2D included in MCP Programs includes support for both servers and workstations.
Please refer to the below table for MCP part codes:
Managed Capacity Program Part Code Maintenance Renewal
CA ARCserve r16.5 RPO RTO Managed Capacity - All Inclusive CAALMCR165W00 GMRALMCWB10W0
CA ARCserve r16.5 RPO Managed Capacity - ARCserve Backup and ARCserve D2D and ARCserve Replication-File Only
CABDMCR165W00 GMRBDMCWB10W0
FOR CA TECHNOLOGIES INTERNAL & PARTNER USE ONLY
How to calculate the price:
1. Count the number of terabytes to be protected
2. Select the required managed capacity program
3. Multiply the number of TBs by the managed capacity program unit price to get the final price
For example, let’s say a customer wants to protect 4 TB of Data and would like to go with “CA ARCserve
r16 RPO Managed Capacity - ARCserve Backup and ARCserve D2D and ARCserve Replication-File Only”
MCP Option.
1. Number of terabytes to be protected = 4
2. If the price of “CA ARCserve r16.5 RPO Managed Capacity (with 1 year Enterprise support)” is $
9,540 USD
3. Final Price = 4 x $ 9,540 = $ 38,160 USD
FOR CA TECHNOLOGIES INTERNAL & PARTNER USE ONLY
Upgrade and Migration Path from OLD to New MCP Programs
Customers under maintenance
FOC Upgrades
Customers who own “CA ARCserve r16 All Inclusive Managed Capacity” SKUs can get free of charge
upgrades to new “CA ARCserve r16.5 RPO RTO Managed Capacity - All Inclusive” SKUs.
Customers who own MCP SKUs other than “CA ARCserve r16 All Inclusive Managed Capacity” cannot get
free of charge upgrades from old to new MCP Programs. They should purchase upgrade SKUs as
mentioned in the below section.
Upgrade to New MCP Programs
Customers who are under maintenance and own MCP SKUs other than “CA ARCserve r16 All Inclusive
Managed Capacity” can purchase the below listed discounted upgrade SKUs to get into new MCP
Programs. There are no restrictions on upgrade paths. For example, customers under “CA ARCserve
Backup and ARCserve Replication and High Availability r16 Managed Capacity” can upgrade to “CA
ARCserve r16.5 RPO Managed Capacity - ARCserve Backup and ARCserve D2D and ARCserve Replication-
File Only” MCP or “CA ARCserve r16.5 RPO RTO Managed Capacity - All Inclusive” MCP.
License Name For customers with current
maintenance
CA ARCserve r16.5 RPO RTO Managed Capacity - All Inclusive CAALMCR165WMU
CA ARCserve r16.5 RPO Managed Capacity - ARCserve Backup and ARCserve D2D and ARCserve Replication-File Only
CABDMCR165WMU
Maintenance Renewals
Customers under current maintenance can continue to purchase old MCP program maintenance
renewal SKUs if they want to continue with their existing MCP pricing model. If customers want to move
to new MCP Programs, they should purchase the new MCP program upgrade SKUs instead of old
maintenance renewal SKUs as mentioned above.
FOR CA TECHNOLOGIES INTERNAL & PARTNER USE ONLY
Additional Capacity
If customers wish to continue with an expired MCP program and purchase additional capacity, they have
to contact the CA customer care team to re-activate old MCP SKUs in the system and purchase
accordingly.
Customers with Expired Maintenance
FOC Upgrades
Customers with expired maintenance contracts are not entitled to free of charge upgrades. However,
they are allowed to purchase discounted r16.5 new MCP programs as shown below:
License Name For customers without current
maintenance
CA ARCserve r16.5 RPO RTO Managed Capacity - All Inclusive CAALMCR165W0U
CA ARCserve r16.5 RPO Managed Capacity - ARCserve Backup and ARCserve D2D and ARCserve Replication-File Only
CABDMCR165W0U
Upgrade to New MCP Programs
Customers with expired maintenance contracts can purchase the below listed discounted out-of-
maintenance upgrade SKUs to get into new MCP Programs as shown below. There are no restrictions on
upgrade paths. For example customers under “CA ARCserve Backup and ARCserve Replication and High
Availability r16 Managed Capacity” can upgrade to “CA ARCserve r16.5 RPO Managed Capacity -
ARCserve Backup and ARCserve D2D and ARCserve Replication-File Only” MCP or “CA ARCserve r16.5
RPO RTO Managed Capacity - All Inclusive” MCP.
License Name For customers without current
maintenance
CA ARCserve r16.5 RPO RTO Managed Capacity - All Inclusive CAALMCR165W0U
CA ARCserve r16.5 RPO Managed Capacity - ARCserve Backup and ARCserve D2D and ARCserve Replication-File Only
CABDMCR165W0U
Maintenance Renewals
Customers under maintenance should renew before their maintenance contract expires. CA will attempt
to notify customers within 90 days of maintenance expiration. In some instances, reminders may also
be sent within 60, 45, 30, and 15 days of maintenance expiration and again 30 days after expiration
FOR CA TECHNOLOGIES INTERNAL & PARTNER USE ONLY
depending upon the region. Once the customer’s maintenance has expired they must purchase an
upgrade or pay a reinstatement fee.
Additional Capacity
If a customer with expired maintenance wishes to continue with an expired MCP program and purchase
additional capacity, they will have to contact the CA customer care team to re-activate old MCP SKUs in
the system and purchase accordingly.
Monthly Subscription: MSP 3.0 Pricing
Monthly Subscription Licensing is available exclusively to authorized Managed Service Providers (MSPs).
It provides a flexible and economical way for MSPs to license core CA ARCserve technologies to provide
services to their customers. The following licensing options are available with the new MSP 3.0
program-
- Per-Server
- Per-Virtual Machine
- Per-Socket
- Per-Terabyte
- Per-Replication Scenario
- Per-Workstation
- Per-SBS\Essentials Server
MSP Program with a commitment for minimum monthly purchase:
MSPs willing to make monthly minimum purchases of $2000 USD will be able to avail discounted prices
on the MSP Program Part Codes.
For more information on the CA ARCserve MSP 3.0 program, please visit the CA ARCserve MSP Zone.
Migration from ARCserve Backup to ARCserve D2D r16.5:
We now allow customers with or without maintenance to migrate from ARCserve Backup to D2D by
allowing them to purchase newly created CA ARCserve D2D Standard/Advanced Edition/Advanced
Virtual Edition cross grade SKUs with maintenance instead of ARCserve Backup Upgrade or Renewal
SKUs as mapped below.
FOR CA TECHNOLOGIES INTERNAL & PARTNER USE ONLY
NOTE: Customers with the specified ARCserve Backup products can choose either ARCserve D2D r16.5
for Windows Server Standard Edition, ARCserve D2D r16.5 for Windows Server Advanced Edition or CA
ARCserve D2D r16.5 for Windows Server Advanced Virtual Edition per Host License SKUs as shown in the
below figure
Please note all the prices shown in the above figure are Product + 1 year Enterprise Maintenance, USD,
North America Region.
The cross-grade SKUs from CA ARCserve Backup r16.5 to CA ARCserve D2D r16.5 are listed below in
tabular form:
LICENSE NAME PART CODE
CA ARCserve D2D r16.5 for Windows Server Advanced Edition - Upgrade from ARCserve Backup (in Maint)
CAD2D165UBWM5
CA ARCserve D2D r16.5 for Windows Server Advanced Virtual Edition per Host License - Upgrade from ARCserve Backup (out of Maint)
CAD2165UBWN18
CA ARCserve D2D r16.5 for Windows Server Standard Edition - Upgrade from ARCserve Backup (in Maint)
CAD2D165UBWM4
CA ARCserve D2D r16.5 for Windows Server Standard Edition - Upgrade from ARCserve Backup (out of Maint)
CAD2D165UBWN4
FOR CA TECHNOLOGIES INTERNAL & PARTNER USE ONLY
CA ARCserve D2D r16.5 for Windows Server Advanced Virtual Edition per Host License - Upgrade from ARCserve Backup (in Maint)
CAD2165UBWM18
CA ARCserve D2D r16.5 for Windows Server Advanced Virtual Edition per Host License - Upgrade from ARCserve Backup (out of Maint)
CAD2165UBWN18