Post on 18-Jul-2020
transcript
So that you wouldn’t have to get yourfeedback on the table, we createdTableTalk
TableTalk
Score + feedback
• Table talkers
• Feedback through SMS
or QR code.
Our solution
Technology:
• SMS is directed to Android tablet which acts like a server and directs feedback to webserver.
• QR code directs customer to webpage, where he/she needsto give score 1-10 and a comment.
• Company manager gets aggregated Excel sheets to e-mail.
Team:
One of the biggest cafeteriachain in Estonia, Reval Cafe, used our service in 7 cafeteriasfor 2 months
Evert Nõlv Eero Sikka Teele Puusemp Katrin Kihuoja Markus Karileet
Visit our page: http://cmweb.planet.ee/
Customer satisfaction is measured with The Net Promoter Score (NPS)
University of Tartu
Institute of Computer ScienceCurriculum: Computer
Science
Tallinn University of
Technology
Tallinn University of
Technology