Taking the Plunge into Holistic Design

transcript

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Courtney Greene McDonald (@xocg) | WAAL | 4.20.16

so dairy glad to be here!

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I can’t do that!

beautiful solutions

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#DigitalUX

it’s the little things

designingbeautiful solutions

for libraries

service design

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“If the point of contact between

the product and people becomes a

point of friction, the designer has failed …

If on the other hand, people are made safer,

more comfortable, more desirous of purchase,

more efficient – or just plain happier –then the designer has

succeeded.”H. Dreyfuss, 1950

seamless integration

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http://dx.doi.org/10.3998/weave.12535642.0001.201

Watch for their book:

coming soon!

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(eco)system thinking

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our supporting role

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harmonious design

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user experience

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more than usable

all aspects of the end-user’s interaction with the company, its services, and its products

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puttingthe user

first...

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“the user”

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someone else's shoes

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mind the gap(s)

design thinkingcc:kugel- https://www.flickr.com/photos/57768341@N00

http://dschool.stanford.edu/dgift/

Imagecourtesyd.school/stanford

understand

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ideate

experiment

questions

"What are libraries for, if not storing and circulating books? With their hearts cut out, how

can they survive? "

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AWESOME-->

"For several decades, libraries have made significant efforts to make

themselves relevant to the computer age with elaborate efforts to

computerize services and develop new technology. Will this effort pay off?"

WRONG• Merely computerizing services• Preoccupation with

efficiency/cost savings• Just build an app

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questions

Instead...1. How can we delight our users?2. How to manage to enable

continuous innovation?3. What will make things

better|faster|etc. for our users?4. What needs can we anticipate?

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What things arelibraries doing thatusers already love?

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questions

Beautiful questions

What IfHow

Understand

IdeateExperiment

What IfHow

Beautiful solutions

Imagecourtesyd.school/stanford

askingbeautiful questions

designingbeautiful solutions

for libraries

questions?

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Barlow, Amy & Courtney Greene McDonald. “Dialog Box Interview/Dare.” Weave: Journal of Library User Experience 1 (1). http://dx.doi.org/10.3998/weave.12535642.0001.105

Bell, Steven. 2014. “Designing the Future Academic Library Experience.” Portal: Libraries and The Academy 14 (3): 369–82.

Denning, Steve. 2015. “Do We Need Libraries?” Forbes, April 28. link.

IDEO. 2014. “Design Thinking for Libraries: A Toolkit for Patron-Centered Design.” http://designthinkingforlibraries.com/

Marquez, Joe and Annie Downey. 2015. “Service Design: An Introduction to a Holistic Assessment Methodology of Library Services.” Weave: Journal of Library User Experience 1 (2). doi:http://dx.doi.org/10.3998/weave.12535642.0001.201

Morville, Peter. 2004. “User Experience Design.” Semantic Studios. June 21. http://semanticstudios.com/user_experience_design/.

Stanford University Institute of Design. 2016. “Chart a New Course: Put Design Thinking to Work.” D.school. http://dschool.stanford.edu/dgift/chart-a-new-course/

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courtney@mcdonald.lyhttp://courtneymcdonald.ly

Taking the Plunge into Holistic Design

Education