Using a Technology Audit to Align

Vision with Practice

Scott NierendorfDirector of Educational Technology

David WuDirector of Information Technology

Goals for today

Describe the Technology Audit Goals Process Outcomes

Provide rationale for using this process Identify key issues that are addressed Questions

Educational Technology Workshops, training Assessment Coaching Curriculum Integration

Scott Nierendorf

Information Technology Technical support Network administration Helpdesk Purchasing

David Wu

Why a Technology Audit?

Reasons for a Technology Audit

√ Has the right technology been deployed?√ Is it being used effectively?√ Is the correct staffing structure in place?√ Provide data for a technology grant proposal√ Significant transitions: building projects, staff√ Technology Planning: meeting State requirements√ Looking to consolidate costs√ Clarify priorities for staff and leadership

What exactly is an audit?

The Technology Audit provides a detailed analysis of current operational effectiveness and helps plan for future expansion.

Discussion and evaluation of your technology use District responses compared to best practices Summary report provided to district leaders Includes a list of targets and recommended

actions

Process

Initial discussions with district organizer Establish schedule, timeline, parameters Identify specific areas for review Data collection: online survey On site visits and inspections Interviews and group discussions Analysis of data Summary report Action plan

Areas of focus - IT

Hardware lifecycle strategy Server architecture & network

topography Data backups and disaster recovery Delivery of IT support services Help Desk & problem ticketing Software licensing

Areas of focus – Ed Tech

Technology planningStudent tech literacy: 8th grade Instructional technology deployed,

and effectivenessProfessional development Integration

Survey comparisonHS ES

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Coltsville34 Sequassen St

HartfordDATA HUB

2 Rivers337 East River Dr

East Hartford

MLC1551 Blue Hills Av

Bloomfield

District/Central111 Charter Oak Av

VOICE HUB

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LCC 43 Vernon St

Hartford Obgj.000054

6mb VBR0/38

2mb CBR1/35

6mb VBR0/36

2mb CBR1/33

2mb CBR1/36

6mb VBR0/37

6mb VBR0/39

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DHXT

.860

373

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Pt-P

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437

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to District

Upgrade to 12mb VBR

Evaluate: Cost, uptime, performance/bandwidth, improvements

Help Desk & problem tickets

How many problem tickets received per day, per location?

How quickly are the tickets getting closed? How many problem issues are being resolved

by the Help Desk versus front line break/fix? Are there peak times where you need to

temporarily increase support staff? Support staff scheduling.

Common Observations

Overwhelmed tech support staff Too many IT projects for current resources Technology not meeting expectations Teachers not using consistently Lack of training/coaching: onsite support Missing or unfocused IT leadership Ineffective communication between educational

leaders and tech staff

Results

Tech people keeping the lights on Deficit in leadership resources Technically capable, but gaps in

Time Skills Capacity Disposition

Risks

Growing frustration Impact on morale Long term risks:

“Technology itself is never a cause of greatness”

Jim Collins, Good to Great

Questions?

Thanks for your attention!

Contact info

Scott NierendorfDirector of Educational Technology

snierendorf@crec.org

860-524-4042

David WuDirector of Information Technology

dwu@crec.org

860-509-3688

Pricing(Example fee structure)

Base fee of $2,000 Per-school fee cost ($1,000 per high school) Per-school fee cost ($500 per elementary &

$750 per middle school)

Pricing example: Medium-small district

Base: $2000 High School $1000 Middle School $ 500 3 Elementary $1500

Total $5000

Do I need a rubric to evaluate this

iteration of a projection device?

Survey Results

Middle School