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1 Copyright © 2013 Tech Mahindra. All rights reserved. Copyright © 2013 Tech Mahindra. All rights reserved. 1 1
TechMahindra
Digital Enterprise
Services
2 Copyright © 2013 Tech Mahindra. All rights reserved. Copyright © 2013 Tech Mahindra. All rights reserved.
Introduction
THE MAHINDRA GROUP
6 decades of Excellence
$16.7 bn Revenue
Aerospace
180,000 Associates
100+ Countries
Automotive Components Defense
Farm Equipment Financial Services
Information
Technology Leisure & Hospitality Real Estate Retail 3
4 Copyright © 2013 Tech Mahindra. All rights reserved. Copyright © 2013 Tech Mahindra. All rights reserved.
Anytime,
Anywhere, Any
device
For All
Predictability in
Business Value Chain
Digitally Intelligent
Products/Services Gen Y Culture Aligned
Real-time Customer
Engagement and
Experience
Collective Intelligence
(Employees, Customers,
Partners)
Tech Mahindra‟s Digital Enterprise Services
Networks Mobility Analytics Cloud Social Security Sensors
Linking the hyper-
connected world
Convenient access to
Relevant Data
Actionable, real time
predictability Elastic, consumption
based Services
Near Real-time
Behavioural Analysis
Secure Digitization of
Sensitive Information
The Internet of Things
(M2M)
Digital
Transformation
IoT Solutions and
Services
Smart Cities/
Innovation Center
5 Copyright © 2013 Tech Mahindra. All rights reserved. Copyright © 2013 Tech Mahindra. All rights reserved.
Digital Transformation
2
1
2
2
1
1 0
2
4
6
8
10
Predictability
DigitalProducts/Services
MillenealCulture
CustomerExperience
CollectiveIntelligence
Real Time(Mobile)
As is state
3
2
4
4
4
5
0
1
2
3
4
5
Predictability
DigitalProducts/Services
MillenealCulture
CustomerExperience
CollectiveIntelligence
Real Time(Mobile)
Benchmark “DIGITALIZED” Quotient – A Scale of 1 to 10
Enabling Enterprises to know their current Digital Quotient Online
DES Consultants to help Enterprises take “Digitialized” quotient targets and lay out
Digital Transformation Roadmaps to achieve the same
“We help our customers become Future Proof & Future Ready by
transforming them into Digital Enterprises”
If Digital Transformation Consultants are not in front of your customer then your
competitor‟s consultants will be…
DES helps to grow, enter and defend
6 Copyright © 2013 Tech Mahindra. All rights reserved. Copyright © 2013 Tech Mahindra. All rights reserved.
MAC Led - Pilots
Digital
Workplace
Mobile First
Enhanced
Customer
Experience
Driving
Operational
Efficiency
Mobility
Content Management
KM Support & Search
User Exp. Design
Customer Index
Customer demographics
Customer Experience Analytics
Usage Analytics
Mobile BI
Churn Analytics
Omni Channel Experience: Online, Mobile, Commerce Services
Personalization & Targeting
Common Online
Online Order Mgmt.
CLV
Social Listening Social Profiling
Sentimental Analytics Campaign Analytics
Single View of Customer
MDM SOA KPO
Automation
Self Service
BIS App Info Security
Messaging Services
Service Catalog On premise/public hosting
Analytics led
Mobile Delivered
Cloud Enabled
7 Copyright © 2013 Tech Mahindra. All rights reserved. Copyright © 2013 Tech Mahindra. All rights reserved.
Anytime,
Anywhere, Any
device
For All
Predictability in
Business Value Chain
Digitally Intelligent
Products/Services Gen Y Culture Aligned
Real-time Customer
Engagement and
Experience
Collective Intelligence
(Employees, Customers,
Partners)
Tech Mahindra‟s Digital Enterprise Services
Networks Mobility Analytics Cloud Social Security Sensors
Linking the hyper-
connected world
Convenient access to
Relevant Data
Actionable, real time
predictability Elastic, consumption
based Services
Near Real-time
Behavioural Analysis
Secure Digitization of
Sensitive Information
The Internet of Things
(M2M)
Digital
Transformation
IoT Solutions and
Services
Smart Cities/
Innovation Center
8 Copyright © 2013 Tech Mahindra. All rights reserved. Copyright © 2013 Tech Mahindra. All rights reserved.
Connected World Connected Solutions… with IoT
CONNECTED FUTURE
CONNECTED
UTILITIES
CONNECTED
HEALTHCARE
CONNECTED
OPERATIONS
CONNECTED
FACTORY
CONNECTED
HOME
CONNECTED
BANKING
CONNECTED
RETAIL
CONNECTED
TRANSPORTATION
CONNECTED
AGRICULTURE
TechM IoT Pillars
Telecom Expertise
Expertise in M2M Managed Connectivity
M2M Partnerships with leading Telcos
Integration of M2M Service Mgmt. Platform into Telco‟s N/W
M2M Service Mgmt. Platform Development and Maintenance
H/W Expertise
H/W Development – Devices, Communication Modules
Remote Diagnostics and Sensor Integration
Device Testing
M2M Expertise
30+ Packaged M2M Solutions
Expertise in M2M Appln. & Device
Mgmt. Platforms –
AerCloud,Thingworx, Axeda,
BugLabs, ILS, Bosch
Expertise in In-House and other
Leading M2M Platforms
Analytics Expertise
Patented “TechMahindra‟s Analytics Platform” (TAP)
Machine Data Analytics
Verticalized Analytics F/W
Enablers for rapid solution impl.
Strong Partnerships
Partners with Market Leaders for Devices, Sensors, Network
Modules, Connectivity, Platforms and Field Services
Right mix of Global and Local
Partners
Leveraging Competencies across the Mahindra Group
A “One Stop Shop” for Verticalized Digital Solutions & Services
Domain Expertise
Strong practice groups for multiple industry verticals – Manufacturing, Energy, Automotive, Retail, Oil & Gas, BFSI and others
Domain Consultancy Services
Verticalized Enterprise IT and M2M Solutions
10 Copyright © 2013 Tech Mahindra. All rights reserved. Copyright © 2013 Tech Mahindra. All rights reserved.
The IoT Value Chain and TechM‟s presence
Verticalized Applications
E2E Managed Service
Devices/
Sensors
Communication
Gateway Network
Connectivity
Service
Management
Platform
Application
Middleware
Platform
Application
Hosting on
Cloud
TechM Partners TechM Telco/ Partners
11 Copyright © 2013 Tech Mahindra. All rights reserved. Copyright © 2013 Tech Mahindra. All rights reserved.
Tech Mahindra‟s IoT Offerings
IoT Offerings
Consulting
Platform Services - Rollout &
Integration
Platform Dev. & Maint.
Solutions Centre for Telcos and Enterprises
Packaged Verticalized
Solutions
Solutions Testing on Platforms
Device Testing
E2E Managed Service
HW Design
Business Case & Global Roll-out strategy for Smart Restrooms for a leading US based Personal Care company
NW Integration & Roll out of SMP for a Global Telecom Giant
ODC for SMP & AMP Products of a leading US Telco
ODC for a Tier-1 Telco in NA
M2M Applications Testing on the in-house SMP of a Global
Telecom Giant
Working with a leading European
Telco for E2E Device Testing
E2E Managed Services with a
Tier-1 Telco in NA for one of its
enterprise customers
Tele Health gateway design for Home Health monitoring and
remote critical care patient monitoring
RFID Tracking for India’s leading entertainment services company
12 Copyright © 2013 Tech Mahindra. All rights reserved. Copyright © 2013 Tech Mahindra. All rights reserved.
Business Value Delivered with IoT ….
READY MIX CONCRETE
TRACKING for India‟s
No. 1 Cement Company
16% saving in time of
delivery
BUILDING ENERGY
MANAGEMENT for
India based software
and service provider
Energy savings of
10%-12%
CELL TOWER
MONITORING
for a leading Indian
Telco Infrastructure Co.
Reduction in Opex by
8-15%
REMOTE PATIENT
MONITORING for a
leading US medical
devices company
Reduces cost for health
care delivery
EMERGENCY MGMT.
SOLN.
Partnership with EMRI
• No. of Emergencies
attended/ day: 24,000+
• Total no. of lives saved
since 2005: 9,94,000 +
CONNECTED CARS
for Mahindra Reva e2o
• Enables Remote
diagnostics &
prognostics
• Handles 135 different
level of vehicle alerts
TRACK & TRACE for a
leading African Telco
• Ensures quality
adherence
• Improves operational
efficiency
REMOTE PLANT
MONITORING for a
leading US
Consumer Goods MNC
• Improves cycle time
• Real time monitoring of
container and PLC data
13 Copyright © 2013 Tech Mahindra. All rights reserved. Copyright © 2013 Tech Mahindra. All rights reserved.
Tech Mahindra M2M Solutions Catalog Domain Solution
Fleet Management, Logistics, Supply Chain Management, Asset Tracking
Vehicle Tracking -Track & Trace Ready Mix Concrete Connected Driver - Fleet
Monitoring & Management People Safety High Value Consignment Tracking
Energy & Utilities
Energy Management solution for different kinds of facilities (Buildings, Cell Tower Sites, Data Center, Manufacturing plants, ATM centers) Smart Metering & Smart Grid
Smart City
Smart Bin Smart Streetlights Smart Parking River Bed Monitoring Emergency Response Systems
Healthcare Remote Patient Monitoring Ambulance Tracking Clean Room Solution
Customer Experience
Intelligent Digital Experience Platform
Domain Solution
BFSI
Usage Based Insurance ATM Facility Monitoring M-Wallet Bank-in-a-box Contextual Commerce Risk Visualization Social Media Enterprise for a Bank
Retail
Farm To Fork - Condition Monitoring & tracking of perishable goods Beer Monitoring Smart Vending Freezer Monitoring Shelf Monitor
Manufacturing
Connected Car Electric Vehicle Diagnostics Screw Tightening Remote Asset Management RFID based Asset Tracking
Security Remote Surveillance Access Control
Agriculture Irrigation field monitoring
14 Copyright © 2013 Tech Mahindra. All rights reserved. Copyright © 2013 Tech Mahindra. All rights reserved.
Anytime,
Anywhere, Any
device
For All
Predictability in
Business Value Chain
Digitally Intelligent
Products/Services Gen Y Culture Aligned
Real-time Customer
Engagement and
Experience
Collective Intelligence
(Employees, Customers,
Partners)
Tech Mahindra‟s Digital Enterprise Services
Networks Mobility Analytics Cloud Social Security Sensors
Linking the hyper-
connected world
Convenient access to
Relevant Data
Actionable, real time
predictability Elastic, consumption
based Services
Near Real-time
Behavioural Analysis
Secure Digitization of
Sensitive Information
The Internet of Things
(M2M)
Digital
Transformation
IoT Solutions and
Services
Smart Cities/
Innovation Center
Smart Logistics
Smart Environment
Smart People
Smart Lifestyle
Smart Operations
Smart City – Vision of the Future
Route Optimization,
Minimize Traffic Congestion, Cargo Wastage & Vehicle
Maintenance
Smart Bins,
Smart Street Lights,
Smart Water Beds…
Smart Phone,
Users with Access to City and Education Apps,
Real time
Public Transport updates, Traffic Updates,
Parking Guidance
Smart Factory,
Smart Healthcare,
Smart Utilities COMMON
DATA
PLATFORM
DATA
(STRUCT +
SEMI-STRUCT +
UN-STRUCT)
Smart City Point Solutions – Tech M
Smart Parking Monitoring of parking spaces
availability in the city.
Energy Management Remote monitoring and control of assets including cell towers, buildings, ATMs, data centers.
Traffic Management Allows cities to better manage and optimize the utilization of road
infrastructure.
Smart River Monitoring
Advance alert systems preventing loss of life &
property.
Smart Stadium Improving fan experience by providing best –in – class digital experience in sports.
Automated Meter Reading
Real time notification and alerts on faults, leakage and abnormal consumption.
Smart Street Lighting Intelligent and weather
adaptive lighting in street lights.
Smart Bin Automated mechanism to manage garbage level and optimize dumpster trips.
Energy Management Remote monitoring and
control of assets including cell towers, buildings, ATMs, data
centers.
Traffic Management Allows cities to better
manage and optimize the utilization of road
infrastructure.
Smart Homes Driving Energy Efficiency and
Safe and Healthy Lifestyle through Building Automation,
Security & Energy solutions
Smart Metering Real time notification and
alerts on faults, leakage and abnormal consumption.
Energy Management Remote monitoring and control of assets including cell towers, buildings, ATMs, data centers.
Traffic Management Allows cities to better manage and optimize the utilization of road
infrastructure.
Smart Stadium Improving fan experience by providing best –in – class digital experience in sports.
Automated Meter Reading
Real time notification and alerts on faults, leakage and abnormal consumption.
School Bus – Parent Alert System
Track students & bus ensuring safety, time mgmt. & traffic
control.
Remote Patient Monitoring
Patient monitoring outside conventional clinical settings.
Smart Fleet Online tracking of vehicles
enabling security and productivity enhancement.
Emergency Mgmt. Smart ambulance services
resulting in increased accessibility & responsiveness
during emergency calls
TechMahindra‟s Smart City Engagements
• Joint CoE established by DEC & TechM
• CoE to provide thought leadership &
technology initiatives to Govt. of Dubai
• Provide recommendations to ministries
enabling them to contribute effectively to the
Smart Dubai initiative
Dubai Melbourne
• Joint GTM signed with largest Telco
• Initiated discussions with all local city
councils
• POC scope finalization on going with 2 city
councils
• Demonstrated Smart City Platform in MAV
event
• Engagement initiated with Open University,
BT & MK council
• Use case identification and Capability
mapping completed
• Working towards closing Associate
Partner Agreement
Milton Keynes India
• M&M group participation in the GOI
initiative
• Discussions initiated with the Ministry of
Urban Development
• Use cases & partner solutions identified
• Live demos to be presented at the
Mahindra World city
Our Partner Ecosystem
Networks
M2M
Platforms
Big Data Analytics
Cloud
Social
Sensors
OUR PARTNER
ECOSYSTEM
The IoT Centre of Excellence
1
9
Device Testing
•M2M Modules and Device testing
•Certified by a Tier 1 operator in US & Qualcomm
Embedded Engineering
• Prototyping
• Validation
testing
• Assembly and manufacturing
M2M Platforms and Solutions
•Multi platform environment
• Conduct PoC development of M2M applications
• Testing of multi-vendor components of the M2M value chain
In-house Infrastructure
Vertical Solutions and
Use case expertise
Standardized and
Certified Solutions
Rapid Application
Development
Platform
Independence
20 Copyright © 2013 Tech Mahindra. All rights reserved. Copyright © 2013 Tech Mahindra. All rights reserved.
Case Studies
Digital
Consulting
Success
Stories with
Enterprises
Case Study: Digital Transformation Consultancy
for a Large Retail Bank in Middle East
Key Outcomes
• Designed Digital Transformation
Strategy and Digital Solutions
Roadmap
• Key KPIs made measurable –
%Digital Customers, %Digital
Engagement Index, % e-
Payments/Statements, %Digital
Spend/ Acquisition, Digital Login
Ratio
Key Highlights of Digital Strategy
• The 2-4-7 Pillar Digital Strategy – 2 Business Drivers, 4 Digital
Pillars, 7 Digital Initiatives, 7 KPIs
• Digital Pillars - Improving current multi-channel Customer
Experience, Transition into Omni-Channel Experience, Driving
Operational Efficiency, Agile Delivery of Customer Requirements
• Digital Initiatives – Online/ Mobile/ Branch Banking, Social Media
Coverage, Single View of Everything, Digital Workplace, Process
Improvements through Agile Delivery
• Website Benchmarking with Competitors
Business Needs
• Improving Customer Experience
• Improving Internal Operating
Efficiency
Customer
• Large Retail Bank in Middle East
Case Study: Smart Restroom
• Business Value Analysis & Cost Model
• Solution Architecture
• Functional and Technical Component Analysis / Recommendations
• Solution Benchmarking and Defining KPI‟s/SLA‟s
• Operational Model
• Partner Selection
Business Needs
• Enhancing Restroom Experience
• Improve Quality & Efficiency of services through smart systems
• Influencing customer‟s „premium product selection‟
Client
• US Tier 1 Personal Care Company
Tech Mahindra Services & Deliverables
Delivery Methodology
• Time Period: 6 Weeks
• Location of Delivery: Onsite
• Execution Approach: Analysis - Research - Recommendation
IoT Success
Stories with
Telcos
IoT Engagement with Tier-1 US Telco
Business Benefits
Offshore Development Centre - for developing and launching enterprise solutions . Activities carried out include Solution
Conceptualization, Business Value Analysis, Estimation Solution Design, Development, Prototyping, Pilot, Commercial
Launch
Identification of right eco system – Hardware (Sensors, Devices, Gateways), Software (App Platform, Application,
Dashboards/Reports, Mobility Extensions, Enterprise Systems Integration), Infrastructure (Connectivity, Hosting,
Security)
Solution Highlights
Broaden Operator M2M addressable market
Improve M2M Revenues and ARPU
Faster Time to Market
Manage Efficiencies
Business
Need
Increase in the services/solutions portfolio
enabling to cater to larger customer base and
thus leading to better revenues
Developed M2M portal covering Device, Customer
and Service Lifecycle Management
Platform Dev. M2M Solutions Catalog
Solution offerings through JGTM – Smart Vending, Farm
to Fork, Remote mining Site Monitoring, Asset monitoring ,
building energy management, remote patient monitoring
Faster time to market
M2M Platform Integration for Tier-1 UK Telco
Business Benefits
Encapsulates the „Design once-Implement many‟ philosophy
Standardise and present Network and B/OSS Interfaces to LMs
To support centralised and decentralised models and its variants – by exposing Network APIs and O/BSS APIs to Local
Markets
Support LM to develop GDSP supported interfaces for HLR Provisioning, Billing, Messaging, NGIN provisioning, NGIN
network services, GGSN RADIUS and DIAMETER services
Solution Highlights
Secure and extend the Telco‟s M2M connectivity market lead by extending geographic coverage
of GDSP platform (across 60 markets)
Offering Global SIM onto partner networks
Business
Need
Faster time to market due to increase in
efficiency
Network Integration – Diameter, Radius, SMSC
B/OSS Integration – Provisioning Interfaces, Custom Billing and CRM Interfaces
Technology Details
Seamless operation , leading the telco to focus
on its core services
Case Study: M2M Platform Engineering - ODC for
M2M MVNO
• Setup an offshore development center for building new platform features, integration with carrier networks, test and validation and providing maintenance support
• Maintenance • Maintain and enhance m2m platform and systems
integration • Design and development of m2m connectivity
management APIs • Integrating M2M platform with carrier networks • End to end QA for the platform.
• Operational activities such as database administration
• Java Technologies – Guice, Hibernate, Web services - SOAP, RESTful, Portlets, Liferay, SoapUI, Jmeter, etc
Platform Details
Client
TechM Solution
Business Needs
Offshore development center to manage • Feature enhancements • Complete life cycle management • M2M platform development • Maintenance and Support
• A leading M2M Carrier in North America • Provides M2M connectivity and management services
IoT Success
Stories with
Enterprises
Light sensor is integrated into the PLC to detect when
container door is open
Gateway include GPS capability to show container movement
and location
Portal enable real-time visualization of PLC data
Remote Plant Monitoring
Business Benefits
Real time monitoring of container and PLC data
Real time notifications and alerts.
Monitor temperature, humidity, AC status, Lighting
energy management
Track when container is opened
Integrate PLC and sensors with gateway to enable
monitoring
Ability to remotely monitor PLC data
Detect container movement and generate alert
Monitor container access and alert if container is open
Remotely monitor if container is unplugged; generate alert
Business
Need
Improves cycle time and reduces material
requirements
Increases the ability to produce more
with the same space and footprint
Remotely monitor PLC data and send
commands to PLC
Solution Highlights
Business Benefits
Ready Mix Concrete Tracking Solution for a leading Indian
Cement Company
The RMC Solution addresses all aspects of RMC supply chain – Order management, Job Scheduling, routing to
complete monitoring of the process- from loading of the concrete mix to the delivery at the customer site
Assets Monitored
The Location & Speed of the vehicle transporting the Concrete
RPM of the Drum of the Transit Mixer
Water Level inside the Drum of the Transit Mixer
Real time distribution information and integration with the customer‟s ERP systems - Command Alkon and SAP
16% saving in time of delivery , 15% reduction in accidents
8% reduction in chipping frequency
23% reduction in quality rejection
23% reduction in idling time
Solution Highlights
Operational efficiency is one of the key requirements of the RMC Industry
Owning to its highly perishable nature , agility holds the key to deliver quality RMC as buyers are
not only time – sensitive but also spread across multiple locations.
Monitoring efficient resource management in real time of the entire business process is a critical
aspect of the entire supply chain management
Business
Need
Remote monitoring and control of assets.
Real time notifications and alerts.
Advanced dashboard.
Single Portal
Integration with Analytics engine.
Solution Highlights
Energy Management Solution
Business Benefits
Optimize energy consumption
Reduced OPEX
Potential savings of 10%-12%
Preventive maintenance Increased Asset
Lifecycle
Reduce Operational Expenditure
Remote Monitoring of Infrastructure
Remote Maintenance
Reduce carbon emission
Business
Need
Cell Tower Sites Buildings ATMs Data Centres
Remote
Monitoring of
DC avoiding
loss of critical
data and
system failure
Total 45000+
assets monitored
covering 9500+
sites
Monitoring 25,000
+ assets covering
3Mn sq.ft of space
for energy
management.
Intelligent control
of energy assets
to save energy
Energy Monitoring
Energy Conservation
Energy Optimization
Energy Savings
Customer
Tier-1 US based Software and Service Provider company, India‟s leading telecom infrastructure company
Cranes
Monitor Crane Run Hour at Remote Sites
Monitor Safety Limits of the Weight being lifted
Alignment of the weight
Status of Crane (Crane ON / OFF)
Monitoring of Lubrication oil Pressure
Packaging Machines
Remote Monitoring and control of PLC Machines
Enabling Field Engineers to remotely view and change PLC parameters as necessary across all sites instead of having to visit the sites physically
Remote Asset Management
Business Benefits
Batching Plant
Monitoring of Batching Plant Utilization factor Purchase & Inventory planning -Sites located remotely need material on time but
not in excess Quantity of Output (Concrete Mixture Grades) from Batching Plants Monitoring of Project Progress and Project Costs –Planned Vs. Actual
Diesel Generator Sets Monitoring of a DG set at a Remote Site for Fuel Utilization and Loads during the
day
Reports - Fuel Level/ Actual Consumption, Day Wise Load Distribution, DG On/ Off status
Exception reporting - Sudden Rise/ Drop in Fuel Level Potential Fuel Theft
Solution Highlights
Lower cost of operations Optimize energy utilization Energy measurement Carbon Emission Reduction
Business
Need
For the End User:
Ability to view the status of Assets anytime, Anywhere & Faster service response from dealer
Faster response time and less operations cost for machine configuration requests that could be serviced remotely
For the Manufacturer: Ability to view the entire population of connected
products to gather marketing data and product trends & Increased trouble shooting ability for Manufacturer‟s tech support
Customer
Implemented for a Leading construction company, a leading bank, a leading crane operation and maintenance company
and a leading Packaging company in India
Business Benefits
Remote Patient Monitoring for a US Medical Devices
Company
Robust and reusable application framework for both Frontend and Backend.
Capability to remotely monitor vital parameters for the patient.
Get Automated alerts in case of any emergency to the clinician.
Cloud based data storage and analytics for effective health management and easier decision making
Portable wearable device for hassle free movement.
Real time Monitoring of Vital parameters
Solution Highlights
Cost Savings for the patient, provider and payer
Rapid scalability model
Remotely monitor vital parameters like BP, Blood Sugar, Hearth Rate, Blood Oxygen etc. for their
patients in hospital.
Get automatic alerts in case of alarming situations for any patient.
Business
Need
Copyright © 2014 Tech Mahindra. All rights reserved.
Disclaimer
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