Technology BasicsFall 2007

Help Desk

Method 1 Call the Help Desk at (718) 935-5100. When

you call you will get the following menu: Help Desk Menu

Touch tone phone menu-options You are calling for a password reset press 1 You need assistance with the ARIS application

press 2 You are calling for hardware, software or

applications assistance press 3 You are calling for a problem with a workstation,

printer, internet connection or establishing a mainframe connection press 1

You are calling for a problem with ATS, CAP and RMDS applications including CAP and RMDS security access press 2

You are calling with a problem with Microsoft Outlook, Microsoft Office or with a blackberry device press 3

You have a problem with iTeach/iLearn equipment press 4

Method 2

You can open a ticket by going to the following URL:

http://magic75.nycenet.edu/SelfSupport/

OutlookHow to Request New Accounts

Method 1

Contact the Help Desk Phone: (718) 935-5100 Web:

http://magic75.nycenet.edu/SelfSupport/

Method 2 Call the Applications Support

Liaisons Hotline at (212) 356-3830. You will need to provide the following information: First name Last name School DBN School phone number File number Employee ID number (reference

number on pay stub)

OutlookHow to Request a Password Reset

Method 1

Contact the Help Desk Phone: (718) 935-5100 Web:

http://magic75.nycenet.edu/SelfSupport/

Method 2

Call the Application Support Liaisons Hotline at (212) 356-3830 for assistance. You will need to provide the following information: First name Last name Outlook alias File number Employee ID number (reference

number on pay stub)

Disposal Of Obsolete Computer Equipment

Division of Financial Operations The DOE’s Standard Operating

Procedures Manual (SOPM) details procedures for disposal of equipment located in schools and administrative offices.

Refer to: http://dfoapps.nycenet.edu/SOP/Default.aspx?c=1114

Left-click on 3.10 How to Dispose of Obsolete Computer Equipment Located in Schools and Administrative Offices.

Useful URLs

DOE Intranet

http://www.nycboe.net/

To Update School Information on the DOE web site

http://www.nycboe.net/applications/lcgms/RequestForm.aspx

To Block/Unblock Web Sites http://www.nycboe.net/offices/

diit/sws/

To access the Online e-FAMIS Catalog https://dfoforms.nycenet.edu/

ecatalog/

To access the Dell Managed Services Portal http://

www.managedservices.nycenet.edu/

To access the Internet Acceptable Use Policy http://schools.nyc.gov/Administration/Offices/FinanceandAdministration/DIIT/Departments/WebServices/iaup/default.htm

To access information regarding E-mail for Teachers http://schools.nyc.gov/Administration/Offices/FinanceandAdministration/DIIT/Departments/Email/TeacherOutlook/default.htm

Teacher E-mail Informationhttp://schools.nyc.gov/Administration/Offices/FinanceandAdministration/DIIT/Departments/Email/TeacherOutlook/teacheremail.htm

E-mail Acceptable Use Policyhttp://schools.nyc.gov/Administration/Offices/FinanceandAdministration/DIIT/Departments/Email/DocumentationFAQs/EmailAUP.htm

FAMIS Exception Process

http://schools.nyc.gov/offices/DCP/MostPopularClicks/exceptions.html

Users must include in the notepad an explanation of the functionality which the requested hardware can provide but which the contracted hardware cannot.

Contact InformationFayvian Lee

Borough IT Manager, Manhattan

Office: (212) 356-3861E-mail:

FLee@schools.nyc.gov